301 to 325 of 340 Service Desk Analyst Jobs

Service Desk Administrator/Advisor Melksham - Office Based Full-time, Permanent £24,600 per annum Are you experienced in providing great customer service? Would you like to work for a growing company, where progression is key? If the answer is YES this could be the role for More ❯

is an ever- changing sector. With housing being high on the publics agenda, Greatwell Homes continues to grow. Were looking for an experienced IT Service Desk Analyst to join our team. Does that sound like you? If so, keep reading about this exciting opportunity. This role is More ❯

Focus is a fast-growing managed service provider. We provide best-in-class service to a growing number of clients throughout the North West and UK. Client retention is high and a significant percentage of new business comes from client referrals due to our focus on the client. … We have strong partnerships with industry-leading partners to ensure we deliver the right and best service that our clients expect, but also to ensure our people are trained and supported by the right partners. As well as supporting our clients’ technology strategy and day-to-day technical needs … our fast-growing consulting businesses just outside of Wigan, Manchester. The successful candidate will have a strong focus on delivering best-in-class customer service delivery. Dedicated to providing an outstanding service to our growing number of clients throughout the UK. Our high client retention rate is a More ❯

Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 We’re looking for a 1st line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great role, either for someone looking for their first entry-level role in IT, or an … already established Support Analyst! The Support Engineer Role The Support Engineer will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network … Excellent bonus scheme – uncapped for high achievers What’s required of the Support Engineer? We’re looking for a bright, inquisitive, technically minded Support Analyst – you don’t need to know everything, but you need to be willing to use your initiative to solve the problem when you don More ❯

phone, a user walking up to you, or through remote assistance, you’ll handle each case with efficiency and professionalism, showcasing your excellent customer service skills. Our client and Acora operate within the framework of ISO-accredited policies, priding ourselves on ensuring that excellence is our standard and continually … seeking improvements. Key Responsibilities Provide a Single Point of Contact (SPOC) Service Desk for the client users to raise Incidents and Requests directed to the Service Now platform instance via Telephony, Email, and Portal. Ensure Incidents and Requests are resolved within the appropriate Service Level. Perform … the appropriate resolver party following a Call Handling Matrix. Raise a Major Incident when appropriate, which will then be managed by the Acora shared service protocol. Inform the necessary Service Management Stakeholders (as defined under the Service Escalation Contact Matrix) where an Incident or Request has been More ❯

Ideally you should already hold Security (SC Clearance) or the willingness and ability to undertake. The First Line Analysts will be working in the Service Desk Support team supporting the contract on shift (24x7) between Mon-Sun. This is opportunity will be based from either Milton Keynes OR … are key in assisting with the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes live. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenters … applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. Liaise More ❯

you should already hold Security (SC Clearance) or the willingness and ability to undertake. The First Line Analysts will be working in the Remote Service Desk Support team, full-time on-site in either Milton Keynes OR Nottingham supporting the contract between Mon-Fri covering 7.00am – 7.00pm on … are key in assisting with the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes live. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenter … applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. Liaise More ❯

from the business and process them in a timely manner Provide 1st line support relative to Incident Management process; initial assessment of all Incidents & Service Requests; make first attempt at incident resolution and/or refer to 2nd/3rd line support Take ownership and management of the incident … and service request life-cycle, including verification and closure Monitor and escalate procedures relative to the appropriate SLA Keep internal users and external clients informed on request for status and progress Take ownership of the Identity Management Service, including New Starters, Leavers etc Highlight Customer training and Education … needs Support the mobile communication service Deal with 3rd party engineers and suppliers where applicable Produce management information reports Report as necessary on performance against agreed service level targets, objectives, timescales or standards Ensure compliance with appropriate group and industry audit requirements Document key procedures and controls in More ❯

and powerful tool on the market. What are we looking for and what will you be doing? We are seeking a Multi-lingual Customer Service Analyst to join our Service Delivery Team to support our international clients. The role is based at our HQ in Glasgow City … prefer candidates with experience in customer-facing roles and confidence in supporting multiple clients globally daily. Responsibility for each query and delivering excellent customer service are key. At C2, we value self-starters with drive, maturity, and focus. You should be able to prioritize workload, work independently, and collaborate … onboarding, offboarding, and account reviews Involvement in projects like new client deployments, training, and system support Escalating priority issues to the development team or Service Delivery Manager Raising new feature requests to our product team and owning these initiatives What are the must-haves? Fluent in English and one More ❯

first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra.Log, track, and resolve incidents/service requests per ITIL best practices.Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).Manage devices using Microsoft Intune.Maintain documentation of incidents and solutions.Deliver … high-quality customer service and training. Preferred Skills and Experience: Minimum 2 years in IT support/service desk role.Technical 1st/2nd line support experience, virtual and deskside.Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune.Strong problem-solving, communication, and customer service More ❯

processes. Will minimize the customer's equipment downtime, taking into consideration the circumstances/characteristics of the equipment defect or damage. Will be customer service oriented and respond to the needs of the customer and other contractors. Contractor, Engineering and Distributed Antenna Systems (DAS) staff will work alongside division … RF over Fiber DAS in place today to a supported and future ready platform. Will provide appropriate technical support with timely and cost-effective service desk portal support, accurate inventory of radio assets and accessories, equipment requests and returns. Provide technical support for the inventory software system and … procedures, and timely diagnosis and minor equipment repairs. Collect, document and report accurate records of all Radio fleet device locations, nomenclature, maintenance hours in service, Radio Frequency Performance levels by device, account for radio fleet devices out of service, radio fleet devices with particular failure conditions that pose More ❯

About the role North Northants Council’s Technology, Digital and Data service is looking for customer-focused and enthusiastic individualsto join our dedicated and ambitious IT Service Delivery team. Withambitious aspirations and a desire to be an inspirational local government IT service,we are looking for talented … and you’re looking for a new challenge, an opportunity has arisen to join our team, as we are looking for current or aspiring2nd Service Desk Analysts. Supporting a range of Colleagues across the County from several Front-line services supporting the local peoples of North Northants. As … support and development of key IT technologies and assisting staff with those changes. What will you be doing? As a member of the IT Service Delivery team, you will be providing 2nd Line IT Support to our userbase, alongside 1st Line colleagues, with a strong emphasistoward delivering change to More ❯

looking at ways to constantly improve the way in which we manage our queues and the tickets to ensure that we deliver a quality service, meaning undertaking the role of queue management on scheduled days. Whilst supporting users is the key requirement, we at Voyage Care want to ensure … the key factors of their jobs and daily tasks. Our goal is to provide the best support experience possible, so excellent communication and customer service skills are crucial. Key Responsibilities Answer IT support phone calls, messages, and tickets, responding to requesters in a timely manner, providing technical support in … SLA’s and KPI’s. Escalate and redirect incidents in a timely manner, in line with SLA’s and KPI’s. Provide excellent customer service to all support requesters, communicating clearly, tailoring technical explanations into information which the requester can understand and follow. Ensure that every incident you work More ❯

based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose : The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation … services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of … problem management, identify root causes and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions More ❯

About The Role North Northants Council’s Technology, Digital and Data service is looking for customer-focused and enthusiastic individuals to join our dedicated and ambitious IT Service Delivery team. With ambitious aspirations and a desire to be an inspirational local government IT service, we are looking … you’re looking for a new challenge, an opportunity has arisen to join our team, as we are looking for current or aspiring 2nd Service Desk Analysts. Supporting a range of Colleagues across the County from several Front-line services supporting the local peoples of North Northants. As … support and development of key IT technologies and assisting staff with those changes. What will you be doing? As a member of the IT Service Delivery team, you will be providing 2nd Line IT Support to our userbase, alongside 1st Line colleagues, with a strong emphasis toward delivering change More ❯

Job Purpose: Provide prompt and effective technical support for all aspects of personal computing to users across the Council through resolution of incidents and service requests in line with agreed service agreements, ensuring minimal disruption/loss of service. Ensure delivery of a high-quality customer focused user … resolution. Escalates unresolved incidents. ⦁ Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents. ⦁ Contributes to testing and improving incident management procedures. Customer service support (level3) ⦁ Acts as the routine contact point, receiving and handling requests for support. ⦁ Responds to a broad range of service requests for … appropriate. ⦁ Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues. Contributes to creation of support documentation. Service level management (level3) ⦁ Monitors service delivery performance metrics. ⦁ Liaises with stakeholders to help them plan for a deterioration in service and/ More ❯

Job Description We are looking for an IT Service Desk Specialist to join our IT team here in Leicester supporting all areas of the UK and US business. You will be responsible for handling day-to-day enquiries from retail and support colleagues as a first point of … products. Knowledge of SAP production systems and user maintenance. Printers and printing troubleshooting experience. Windows 7/10 application support. Excellent troubleshooting and customer service skills. Excellent written and verbal communication skills. Experience of providing IT support using remote desktop tools. This role will require working in a rotational … is home to over 500 employees. Some of our benefits Holiday Purchase Scheme 24/7 Employee Assistance Programme 24/7 Virtual GP service Share Save Scheme Enjoy your Birthday Off Free Wellbeing Tools Generous Discount Scheme Enhanced Maternity Pay At Watches of Switzerland Group, we celebrate diversity More ❯

Overview You will be responsible for carrying out first line technical support activities to provide a proactive and reactive support service to achieve customer satisfaction for the client and will work as part of a 24x7x365 shift basis. This role profile is not designed to be a comprehensive listing … holiday Complete mandatory training as required Simultaneously switch between functions according to call/chat volume at the time Demonstrate a commitment to continuous service improvement by actively identifying opportunities of enhancement. Ensure that both internal teams within Bell and customers have a positive experience with the Service Desk every time Qualifications Self-starter and problem solver who can work independently using your own initiative but also a proactive and dependable team player Articulate in both verbal and written communication (to both technical and non-technical audiences), including the ability to produce clear technical documentation Professional More ❯

Overview You will be responsible for carrying out first line technical support activities to provide a proactive and reactive support service to achieve customer satisfaction for the client and will work as part of a 24x7x365 shift basis. This role profile is not designed to be a comprehensive listing … holiday Complete mandatory training as required Simultaneously switch between functions according to call/chat volume at the time Demonstrate a commitment to continuous service improvement by actively identifying opportunities of enhancement. Ensure that both internal teams within Bell and customers have a positive experience with the Service Desk every time Qualifications Self-starter and problem solver who can work independently using your own initiative but also a proactive and dependable team player Articulate in both verbal and written communication (to both technical and non-technical audiences), including the ability to produce clear technical documentation Professional More ❯

comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description As our new colleague, you will be part of a team consisting … many customer solutions. A challenging and exciting everyday life with the opportunity for professional development. You will be a part of Netcompany’s Intelligent Service Desk team; this is our customers' entrance to Netcompany, and we operate 24 hours a day 365 days a year to ensure that … New Relic and many more. You’ll work within shift groups covering 24 x 7 x 365 and will be responsible for support and service of Netcompany's customers. Key Responsibilities 1st and 2nd level support and triage for large critical systems Link between our customers and the rest More ❯

United Kingdom,--Liverpool Job Type Permanent Description My client is looking for an enthusiastic and driven individual to join their thriving team as a service desk analyst. Within the role you will have a range of responsibilities and each day will be different. The suitable candidate will help … Duties Investigate anomalies with the key applications and work with suppliers to identify and resolve issues. Accurate ticket logging of all IT incidents and service requests whilst managing your ticket queue, making sure calls are prioritized and closed within SLA. Assisting the broader IT Teams with the preparation of … Complete assigned tasks to a high standard as part of the implementation and operation of IT Business Services Develop ongoing relationships through quality of service provided and management of customer expectations Technical Skills Knowledge and proficiency in: Desktop Support Microsoft 365 Key Capabilities Aptitude and desire to learn new More ❯

Please note a driving license and car are essential for this role! D R Newitt is working with a food manufacturer to recruit a Service Desk Analyst. The company has a rich history in the UK and is home to some of the biggest brands. Role & responsibilities Providing … First Line Support and delivering exceptional customer service across all company sites Effectively resolve and manage issues, demonstrating IT acumen Deliver triage services to effectively prioritise business issues Build relationships with key business stakeholders and drive service engagement across the business What’s on offer … attain relevant certifications such as ITIL, CCNA, MTA, MCSA, VCP If you’re an experienced IT Support professional tired of being bound to your desk, then this could be the role for you. Please apply or reach out to Jordan from D R Newitt for more information. #J More ❯

and Mobile Devices Asset Register Maintenance Remote support to other internal clients Daily checks and BAU monitoring and fault resolution Ensuring that the correct service desk processes and procedures are followed Basic connectivity and network troubleshooting Knowledge sharing and mentoring Documentation of technical fault solutions Recommend improvements to More ❯

We're currently looking for a Service Operations Analyst to join the team. This role is a 24/7 operational position, requiring shift work, including nights, with a pattern of 4 days on and 4 days off. Responsibilities Monitoring network performance metrics such as latency, packet loss … or anomalies. Performing technical configurations and troubleshooting faults on devices including routers, switches, and firewalls. Responding promptly to network alerts and managing incidents and service requests within contractual SLA. Escalating complex issues to higher-level engineers or vendors, providing detailed information and troubleshooting steps taken. Updating support requests regularly … informing customers of progress, and conducting handovers to shift colleagues as needed. About You Good communication and problem-solving skills. Proven customer service experience. Ability to work independently and as part of a team. Keen to learn, adaptable to new technologies and processes, with a desire to develop technical More ❯

customers, and youll be responsible for logging all technical related incidents and requests (either by phone or email), resolving them in accordance with our service level agreements. Youll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. Youll also work … resolution. REQUIREMENTS: We are looking for someone that has at least 6-12 months experience within a technical role or has some strong customer service call centre type experience, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would be an … advantage, however all training is provided and as long as you have customer service experience, we want to have a conversation with you! We are also happy to consider applicants with a strong customer service background who has an interest in IT full training will be provided. KEYWORDS More ❯