51 to 75 of 350 Service Desk Analyst Jobs

Social network you want to login/join with: We have an exciting opportunity for someone to join us as a Senior Service Desk Analyst to work in a truly global environment to provide first and second line technical support of ED&F Man services to internal customers within agreed service levels with a constant focus … on customer service and satisfaction. The post-holder will resolve reported support using approved methods, tools and procedures and in accordance with published KPI’s and internal SLA’s. The role provides long term potential for someone eager to demonstrate their skills and experience within the challenging and fast‐paced soft commodities industry. Shift based between 8am – 6pm with … passionate about sustainable production, take care to limit the environmental impact of our operations and actively support the communities in which we work. Key Accountabilities Ensure channels into the service desk are appropriately maintained, this will include telephone support, remote assistance and desk side support in the London office. Take ownership of incidents and service requests More ❯

As our new IT Service Desk Analyst, you will be working as a team in a fast paced environment providing excellent support to users of desktop, laptop, tablet and mobile devices, in a hybrid working environment. Working closely with IT technical colleagues you will support our business handling how do I inquiries, through admin requests to being … part of a team working on complex investigations, major incidents or preventing service outages. As the face of IT to many of our DFS Group colleagues, incidents and requests must be handled professionally adhering to our IT and company standards and policies. The role also includes the opportunity to be involved in the implementation of new systems and services … What you'll be doing Provide an excellent first point of contact within IT for all enquiries Record, prioritise, assign and manage all requests and incidents reported to the Service Desk Manage customer expectations and communications via telephone, email and face to face Escalate to other team members or other departments where appropriate Recording and tracking project issues More ❯

clients leverage the latest technology and analytics across a range of industries to stay at the forefront of data-driven and digital solutions. What's the role? The Senior Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations and the future's promise of AI and … automation. As LCP's Service Desk embarks on this transformative journey, the Specialist will be pivotal in ensuring a blend of technological innovation with a deeply human touch. Beyond just problem-solving, this role offers the chosen candidates an opportunity for personal and professional growth. We're not just seeking individuals to join us; we're seeking visionaries … who will evolve with us, taking ownership of their development and skills as the landscape of service support undergoes this exciting metamorphosis. The aim remains consistent: to uphold LCP’s unwavering commitment to exceptional user experience across all locations. Key Responsibilities Serve as the front-line support for users, addressing issues that cannot be resolved through automation or self More ❯

we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here . About the Role The IT Service is looking fora friendly and outgoing person, who possesses a substantial proven experience of working in a front-line IT Service Desk role, to help in supporting … over 6,000 employees and partners located across various sites in and around the City of Nottingham. This is an exciting opportunity to work in the IT Service, providing a high level of customer service on a busy front line IT Service Desk, learning new skills, and supporting a variety of hardware, software and services for … possess excellent troubleshooting skills to triage end-user hardware, operating system, basic network, server access and voice communications problems. Provide 1st time fix resolutions and support an IT repair service for customer's laptops, tablets, mobile phones and software issues and administration for various in house systems in creating/amending/deleting user accounts, password resets and various More ❯

Expiry Date: December 31, 2019 London based 2 weeks with possible extension Job Overview The Service Desk Analyst will be responsible for providing 1st Line Support to the business, taking incoming phone calls, emails, and walk-ups, carrying out a full initial diagnosis and recording information accurately. Responsibilities include: Carrying out First Time Fixes and offering remote … support Resolving Incident & Service Requests in accordance with the Service Level Agreements (SLAs) Escalating incidents to internal/external resolving agencies, where appropriate Maintaining support documentation that is used by the Service Desk Plan and prioritise Incidents and Service Requests based on impact Ideal Candidate: Good knowledge and experience of Microsoft Office 365 Good knowledge … of Windows & Citrix operating systems Working knowledge of Active Directory, SCCM, Exchange and Microsoft Technologies Previous Service Desk experience Qualification within the ITIL V3 Processes/Framework Apply online for further information. #J-18808-Ljbffr More ❯

Delivery Team Lead at Proactive.IT Appointments Ltd. My client is looking for a talented Service Desk Analyst to join the team on a permanent basis. The purpose of the role is to provide support and administration in relation to all incidents raised with the Service Desk. To be considered, you should have the following experience: In More ❯

Social network you want to login/join with: Service Desk Analyst - Permanent - Leeds based We are hiring multiple Service Desk Analysts to join our Leeds office, supporting a global service desk for one of our key clients. As a Service Desk Analyst, you’ll be the first point of … contact for internal users, providing high-quality IT support and ensuring seamless issue resolution. 24x7 Service Desk based in Leeds The Role: Serve as the first point of contact for IT support, providing excellent customer service Log, track, and update incidents and service requests in ServiceNow Troubleshoot and resolve common IT issues, including password resets, account … users informed Collaborate with teammates to improve processes and enhance first-time fix rates Maintain security and compliance standards in line with IT policies What you will bring: Customer service experience (IT or non-IT industry) Experience handling IT support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool Basic understanding of the More ❯

Service Desk Analyst - Permanent - Leeds based We are hiring multiple Service Desk Analysts to join our Leeds office, supporting a global service desk for one of our key clients. As a Service Desk Analyst, you’ll be the first point of contact for internal users, providing high-quality IT support … and ensuring seamless issue resolution. Shift Details: 24x7 Service Desk based in Leeds Shift patterns: 8 AM – 5 PM & 2 PM – 11 PM The Role: Serve as the first point of contact for IT support, providing excellent customer service Log, track, and update incidents and service requests in ServiceNow Troubleshoot and resolve common IT issues, including … users informed Collaborate with teammates to improve processes and enhance first-time fix rates Maintain security and compliance standards in line with IT policies What you will bring: Customer service experience (IT or non-IT industry) Experience handling IT support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool Basic understanding of the More ❯

Social network you want to login/join with: Service Desk Analyst, leeds, west yorkshire col-narrow-left Client: UST Location: leeds, west yorkshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 5 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Service Desk Analyst - Permanent - Leeds … based We are hiring multiple Service Desk Analysts to join our Leeds office, supporting a global service desk for one of our key clients. As a Service Desk Analyst, you’ll be the first point of contact for internal users, providing high-quality IT support and ensuring seamless issue resolution. 24x7 Service Desk based in Leeds The Role: Serve as the first point of contact for IT support, providing excellent customer service Log, track, and update incidents and service requests in ServiceNow Troubleshoot and resolve common IT issues, including password resets, account lockouts, and software installations Escalate complex issues to the relevant teams while keeping users informed Collaborate More ❯

Select how often (in days) to receive an alert: Service Desk Analyst Location: UK - Milton Keynes | Job-ID: 213515 | Contract type: Standard | Business Unit: Service Desk Life on the team Job Title: Service Desk Analyst Location: Milton Keynes, UK Company: Computacenter Job Type: Full-Time - This does cover a soft-shift pattern … days Additional Comments: Due to the level of security clearance required, only UK nationals will be considered. About the Role: Computacenter is seeking a motivated and customer-focused Service Desk Analyst to join our team in Milton Keynes. In this role, you’ll be delivering first-line IT support and exceptional service desk assistance to … for all IT support queries via phone, email, or ticketing system Troubleshoot technical issues and provide timely solutions or escalate as needed Accurately log incidents and requests into the service management tool Follow established procedures and knowledge articles to resolve issues Maintain excellent communication with users throughout the resolution process Support wider IT teams by identifying recurring problems and More ❯

Join to apply for the Service Desk Analyst role at TieTalent 3 days ago Be among the first 25 applicants Join to apply for the Service Desk Analyst role at TieTalent Get AI-powered advice on this job and more exclusive features. About Looking to take your IT skills to the next level in … a global, fast-paced environment? About Looking to take your IT skills to the next level in a global, fast-paced environment? We’re recruiting an experienced IT Service Desk Analyst for a 6-month fixed-term contract based in Manchester—with a strong likelihood of extension or potential for a permanent role. The role offers hybrid … working with 2 days per week in the Manchester office. If you’re someone who thrives on solving problems, delivering top-tier customer service, and keeping users connected, this could be your ideal next move. You'll provide 1st line support within a professional services environment, working across a broad range of technologies, including: Microsoft Office & Exchange Active Directory More ❯

Technical Support Engineer/IT Service Desk Analyst/SolarWinds Join to apply for the Technical Support Engineer/IT Service Desk Analyst/SolarWinds role at Aluminum Window Designs Ltd . Position Overview: We are seeking a Technical Support Engineer/IT Service Desk Analyst with solid experience in root More ❯

Social network you want to login/join with: Service Desk Support Analyst, middlesbrough col-narrow-left Client: Dynamic Search Solutions Location: middlesbrough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 10.06.2025 Expiry Date: 25.07.2025 col-wide Job Description: Job Title: Service Desk Support Analyst … cybersecurity, data management, and collaboration tools, they support businesses in achieving their digital transformation goals. With a recent internal promotion, there is now an exciting opportunity for a Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance, supporting users with … line technical support through phone, email, and messaging platforms Diagnose and resolve common IT issues across hardware, software, and networking Keep clear, accurate records of support activities using IT service management tools Escalate unresolved or complex incidents to the appropriate technical teams Keep users updated throughout the resolution process Collaborate with colleagues to ensure effective problem-solving and knowledge More ❯

Job Title: Service Desk Support Analyst Location: York (Hybrid) Salary: £28,000 - £30,000 The Company A leading force in helping organisations across the UK embrace digital technologies to modernise how they work. Through cutting-edge infrastructure, cloud platforms, cybersecurity, data management, and collaboration tools, they support businesses in achieving their digital transformation goals. With a recent … internal promotion, there is now an exciting opportunity for a Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance, supporting users with a range of IT-related issues. You'll play a key part in diagnosing problems, providing solutions, and … line technical support through phone, email, and messaging platforms Diagnose and resolve common IT issues across hardware, software, and networking Keep clear, accurate records of support activities using IT service management tools Escalate unresolved or complex incidents to the appropriate technical teams Keep users updated throughout the resolution process Collaborate with colleagues to ensure effective problem-solving and knowledge More ❯

Service Support Analyst (Contract Role). We are seeking an experienced ServiceDesk Support Analyst to join a long-standing client of ours, starting from July 2025 for an initial 3-month contract. This is an exciting opportunity to contribute to the delivery of high-quality IT technical support services within a fast-paced environment. Title: Service … per day (in scope of IR35). Contract: Duration: 3 months. Start Date: July 2025. Location: London 5 days a week on-site requirements. Role Overview: As a Service Support Analyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise will help maintain excellent customer satisfaction through … Owning and resolving user issues through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem Management process and contributing to service improvements. Essential Skills & Experience: Strong experience supporting complex Microsoft/Windows environments/IT systems in a large and diverse environment. Window 11 configuration (imaging laptop, configuring mobiles). More ❯

Service Support Analyst (Contract Role). We are seeking an experienced ServiceDesk Support Analyst to join a long-standing client of ours, starting from July 2025 for an initial 3-month contract. This is an exciting opportunity to contribute to the delivery of high-quality IT technical support services within a fast-paced environment. Title: Service … per day (in scope of IR35). Contract: Duration: 3 months. Start Date: July 2025. Location: London 5 days a week on-site requirements. Role Overview: As a Service Support Analyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise will help maintain excellent customer satisfaction through … Owning and resolving user issues through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem Management process and contributing to service improvements. Essential Skills & Experience: Strong experience supporting complex Microsoft/Windows environments/IT systems in a large and diverse environment. Window 11 configuration (imaging laptop, configuring mobiles). More ❯

Service Support Analyst (Contract Role). We are seeking an experienced ServiceDesk Support Analyst to join a long-standing client of ours, starting from July 2025 for an initial 3-month contract. This is an exciting opportunity to contribute to the delivery of high-quality IT technical support services within a fast-paced environment. Title: Service … per day (in scope of IR35). Contract: Duration: 3 months. Start Date: July 2025. Location: London 5 days a week on-site requirements. Role Overview: As a Service Support Analyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise will help maintain excellent customer satisfaction through … Owning and resolving user issues through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem Management process and contributing to service improvements. Essential Skills & Experience: Strong experience supporting complex Microsoft/Windows environments/IT systems in a large and diverse environment. Window 11 configuration (imaging laptop, configuring mobiles). More ❯

months initially, strong chance of extension Leeds City Centre - Hybrid, 3 days in Leeds/2 days remote An exciting new opportunity has arisen for a 1st Line Service Desk Analyst to work for a well-regarded professional services organisation in Leeds. You will be responsible for providing 1st line support to end users and play a … in ensuring the smooth operation of IT systems. Responsibilities: Respond to and resolve incoming support requests from end-users via phone and email Monitor ticketing systems Provide excellent customer service and ensure a positive user experience Document and track all support interactions and resolutions Collaborate with other IT teams to escalate and resolve complex issues Experience Required: Experience in … 1st line support role Experience working in a Microsoft environment - Windows 10/11, Office 365, Exchange, Active Directory Experience with InTune is desirable but not essential Excellent customer service skills Strong written and verbal communication skills Ability to work independently as well as in a team If you are interested and would like to hear more, please get More ❯

we deliver the world's most complete, accurate and up-to-date automotive data and insights, creating significant competitive advantage to our customers. Role Overview: Join us as a Service Desk Analyst (End User Computing Analyst), where you will play a pivotal role in enhancing the user experience across our IT landscape. You will be responsible … role is based at our Head Office in Uxbridge and the successful candidate will be required to attend the office on a full-time basis. Key Responsibilities: Monitor the Service Desk queue, reassigning tickets where required. Resolve a high percentage of incidents at the first point of contact, following knowledge-based articles. Ensure all SLAs are met, prioritizing … knowledge articles. Troubleshoot, diagnose, and fix faulty user equipment and operating systems. Liaise with third-party software and hardware suppliers, where required. Key Requirements: Ideally have worked within a Service Desk role/environment before. Excellent communication skills, verbal and written, as you will be liaising with colleagues across different regions and countries. Working knowledge of desktop technologies More ❯

cybersecurity, data management, and collaboration tools, they support businesses in achieving their digital transformation goals. With a recent internal promotion, there is now an exciting opportunity for a Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance, supporting users with … line technical support through phone, email, and messaging platforms Diagnose and resolve common IT issues across hardware, software, and networking Keep clear, accurate records of support activities using IT service management tools Escalate unresolved or complex incidents to the appropriate technical teams Keep users updated throughout the resolution process Collaborate with colleagues to ensure effective problem-solving and knowledge … sharing Skills & Experience You’ll bring experience in a technical support or service desk role, ideally in a fast-paced or MSP environment. You should be comfortable managing multiple tickets, using service desk software, and communicating technical solutions clearly to non-technical users. Most importantly, you’ll be passionate about continuous learning and delivering outstanding service. More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Bilingual Service Desk Analyst Contract As Canada's largest automobile association, we are passionate about keeping our Members safe — whether they are on the road, at home, or traveling abroad. Meeting the diverse needs of our 2.5M+ Members requires … life harmony with access to an award-winning holistic wellness program, Continuous learning through our robust corporate curriculum and education reimbursement program, Incredible rewards, travel incentives, and product and service discounts, Pay-for-performance and best-in-class recognition programs, and Competitive benefits that include a defined contribution plan, personal spending account, and more. Join our growing team where … everyone belongs! We are seeking a 6-month contract Bilingual Service Desk Analyst to join our team. What you will do: Support incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, escalation of incidents and problems. Identify, investigate, and resolve issues with PCs, laptops, mobile devices, and printers. Resolve basic network issues related More ❯

This is a fantastic opportunity for an experienced 2 nd Line Service Desk Analyst to join a leading cloud solutions and managed services business based in the North East. Synergi is an Award-winning technology provider working in the region and UK-wide with companies such as The AA, Highways England and Northumbrian Water. Synergi has seen … substantial growth since its inception in 2013 and this appointment will add to our experienced service desk team to support our continued success. Role, Duties & Expectations Provide high quality desktop, server and cloud platform support Demonstrate the ability to troubleshoot complex environments Provide clear advice and guidance to clients for improving their environments Be seen as a trusted … advisor on service issues and be able to communicate to every level within an organisation Communicate with 3rd party providers including hardware and application vendors to resolve complex multi-party issues Ensure workload is managed to deliver the service within clearly defined SLAs Ensure accuracy and completion of data entry based on incidents and problems Own transport is More ❯

Social network you want to login/join with: The Senior Service Desk Analyst role plays an integral role between the performance and productivity of Analysts, whilst supporting the management and leadership of the team as a whole. Demonstrating experience of how the team operate, in order to leverage opportunities to enhance knowledge and skills whilst striving … to maintain commitments to consistency, quality and performance across all team members. The role looks to Identify service Improvements that aid team members in working productively and increasing their skillsets, whilst showing betterment to the experience customers receive. Supporting functional escalations, matters of dissatisfaction and complaint, Senior Service Analysts utilise their more Intricate knowledge and experience of products … service, and the function members to drive service improvements as well as taking on the effective management of more complex IT tickets. This role acts as a progression for those seeking more technical capabilities or opportunities to pursue a management career path As ambassadors of service, we are Wavenet’s first line of communication and contact with More ❯

Job summary The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles, and where staff are empowered as information citizens in a … connected community.The Digital Services function supports all internal, clinical and corporate needs as well as a number of external service customers within Norfolk which is led by a Head of Digital Services with four teams (Customer Services, Infrastructure Services, SystmOne IT and Security & Change). Customer Services comprises of a Service Desk team which provide first line … miles. The SystmOne IT team, the Infrastructure team and Security and Change team provide second and third line expertise in functional areas. This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting clinical More ❯

This is a fantastic opportunity for an experienced 2nd Line Service Desk Analyst to join a leading cloud solutions and managed services business based in the North East. Synergi is an Award-winning technology provider working in the region and UK-wide and we have seen substantial growth since our inception in 2013, this appointment will add … to our experienced service desk team to support our continued success. Applicants must be based in the North East area, be able to drive and have own transport. Role, Duties & Expectations Provide high quality desktop, server and cloud platform support Demonstrate the ability to troubleshoot complex environments Provide clear advice and guidance to clients for improving their environments … Be seen as a trusted advisor on service issues and be able to communicate to every level within an organisation Communicate with 3rd party providers including hardware and application vendors to resolve complex multi-party issues Ensure workload is managed to deliver the service within clearly defined SLAs Ensure accuracy and completion of data entry based on incidents More ❯