51 to 75 of 95 Service Desk Analyst Jobs

IT Service Desk Analyst - Professional Services (1st/2nd Line Hybrid) Shape the future of IT support in a role that goes beyond the basics. Are you passionate about technology and ready to tackle more than just password resets? Join a high-performing IT Service Desk … point of contact for a global user base, delivering exceptional support across a modern and sophisticated IT environment. But this isn't your average service desk job - chatbots and automation tools handle many of the low-level, repetitive tasks, so you can focus on resolving more complex, technical … tech stack, including Microsoft 365, Azure AD, Exchange Online, Teams , plus cutting-edge sector specific technology ITIL-aligned tools and practices focused on quality service and continual improvement A collaborative team culture that supports knowledge sharing and growth What You'll Bring Strong troubleshooting experience with Office 365, Active More ❯

Description SAIC is seeking an IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk, Virginia. This position is located in Norfolk, VA and is therefore open to candidates local to the area … settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own Troubleshoot network connectivity issues, working … techniques Ability to work well with all teammates and multi-task in a fast-paced environment Outstanding analytical, problem solving skills, and excellent customer service Excellent Interpersonal, written, and oral communication skills Required Certifications: Ability to obtain a DoD 8570 IAT Level I certification within 60 days of hire More ❯

Hays Technology in Newcastle are working with a local organisation to recruit a Service Desk Analyst on a permanent basis. This role requires a dedication to delivering high-quality customer service along with a good technical understanding. Service Desk Analyst Newcastle Upon Tyne More ❯

Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend Location: Glasgow - 100% onsite Essential Skills: The ideal candidate will hold active SC clearance and a proven background … in Service Desk operations, with the following skills/experience: Experience in 1st Line Support within the Service Desk, Incident and Request Fulfilment processes, along with a good understanding of priority classifications and SLAs. Experience in supporting EUC and 2nd line teams within a Public Sector … IT Service Environment. Experience in incident triage and resolution. Knowledge of Microsoft operating systems and applications, including but not limited to Windows Server 2012, Exchange 2013, Windows 10, Office 365, and general networking technologies. Working knowledge of remote working technologies such as MSTSC, MSRA, and iLO. To apply, please More ❯

Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend Location: Glasgow - 100% onsite Essential Skills: The ideal candidate will hold active SC clearance and a proven background … in Service Desk operations, with the following skills/experience: Experience in 1st Line Support within the Service Desk, Incident and Request Fulfilment processes, along with a good understanding of priority classifications and SLAs. Experience in supporting EUC and 2nd line teams within a Public Sector … IT Service Environment. Experience in incident triage and resolution. Knowledge of Microsoft operating systems and applications, including but not limited to Windows Server 2012, Exchange 2013, Windows 10, Office 365, and general networking technologies. Working knowledge of remote working technologies such as MSTSC, MSRA, and iLO. To apply, please More ❯

A fantastic opportunity has arisen in Wymondham, Norfolk for a Service Desk Analyst on a 12 month initial contract looking for an immediate start. You will be supporting users ensuring technical issues and incidents are resolved or escalated if necessary. You will ideally have experience working in … a Technical support/Service Desk environment. Communication skills are essential. Responsibilities Answering incoming calls within an appropriate time frame, to a high level of customer service. Take responsibility for the resolution of faults/issues at 1st/2nd line level Logging calls accurately Allocate and chase … closure on calls. Follow all internal processes to ensure service activity targets are met. Working within the team to build relationships with colleagues and clients. Awareness of relevant technology and products. Appropriate escalation of incidents and requests to the Service Desk Team leaders. You will be familiar More ❯

A fantastic opportunity has arisen in Wymondham, Norfolk for a Service Desk Analyst on a 12 month initial contract looking for an immediate start. You will be supporting users ensuring technical issues and incidents are resolved or escalated if necessary. You will ideally have experience working in … a Technical support/Service Desk environment. Communication skills are essential. Responsibilities Answering incoming calls within an appropriate time frame, to a high level of customer service. Take responsibility for the resolution of faults/issues at 1st/2nd line level Logging calls accurately Allocate and chase … closure on calls. Follow all internal processes to ensure service activity targets are met. Working within the team to build relationships with colleagues and clients. Awareness of relevant technology and products. Appropriate escalation of incidents and requests to the Service Desk Team leaders. You will be familiar More ❯

Service Desk Technical Analyst Position Description Are you ready to take ownership of your career, solve real-world challenges and be part of a supportive, innovative team? At CGI, we empower you to grow, think creatively and make a difference. We're recruiting for Technical Analysts to … our team and play a vital role in delivering exceptional IT support to our valued clients over the phone, as part of our 5* Service Desk. Our clients include Council Workers supporting major cities, Government agencies and large UK commercial businesses. CGI was recognised in the Sunday Times Best … NSV) Security Check (SC) level. Starting Salary is £24,700 with twice-yearly increments subject to performance. Your future duties and responsibilities Join our Service Desk team and play a vital role in delivering exceptional IT support our valued clients over the phone. Key Tasks: • Provide over the More ❯

Workplace Type - On-site Worksite Location - 401 North Yearling Road, Columbus, Ohio, 43213, United States Job Title - service desk Analyst Top Skills - Must Haves Secret clearance Security+ JOCC Support Help desk Desktop Technical support Top Skills' Details 3 Years Experience Analyzing Testing, and Troubleshooting LAN's … to ensure networks operate correctly without much downtime. Active Secret clearance and ideally, experience working in a DOD environment. Secondary Skills - Nice to Haves Service desk Help desk support Customer service Troubleshooting Job Description Analyze, test, troubleshoot, and evaluate existing network systems, such as local area More ❯

The role of Service Desk Analyst sits within the UK Information Systems (UKIS) department and reports in to the Head of IT Operations. UKIS is based in Manchester, providing support to Rubix UK, Ireland, Iceland & Group UK sites throughout the UK. The purpose of the role is … Respond to phone calls and emails establish the level of assistance required and seek to provide solutions Log all incidents and requests on the Service Desk Management system Take ownership of user issues Provide suitable workarounds and/or contingencies where appropriate Maintain active communications with the end … user to ensure that they are aware of status Maintain a log of progress in the service management system If necessary, progress the call to the next line of support and/or any appropriate third party for further assistance Proactively identify recurring incidents and initiate problem management processes More ❯

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Service Desk Analyst Located: Halifax Package: Competitive salary, plus bonus and additional company benefits About Ricoh: Ricoh is a global technology business. As a company born … more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive business process service to the customer, to meet agreed SLA s and customer satisfaction. Help solve operational problems quickly and efficiently to ensure the most efficient service … Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered. Carry out any reasonable request from the line manager to meet the business needs and client expectations. Responsible for providing first line More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Service Desk Analyst Located: Halifax Package: Competitive salary, plus bonus and additional company benefits About Ricoh: Ricoh is a global technology business. As a company born … more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction. Help solve operational problems quickly and efficiently to ensure the most efficient service … Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered. Carry out any reasonable request from the line manager to meet the business needs and client expectations. Responsible for providing first line More ❯

and communication solutions across a range of industries including healthcare, justice, education, and enterprise. With a strong focus on technology integration and outstanding customer service, we provide reliable, high-quality support to ensure our clients remain connected and productive. Role Overview As a Service Desk Analyst … the first point of contact for internal and external users via phone, email, and ticketing system. Log, triage, and resolve or escalate incidents and service requests in line with SLA targets. Provide technical support for audio-visual (AV), video conferencing, and collaboration technologies. (Full training provided) Troubleshoot issues related … engineers to ensure swift issue resolution. Maintain accurate documentation of tickets, resolutions, and system configurations. Contribute to a knowledge base and assist in continuous service improvement efforts. Assist in onboarding and offboarding processes including equipment setup and account provisioning. Skills and Experience Required Previous experience in a service More ❯

Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch … My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best … service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time More ❯

Service Desk Analyst – 4 Day Week (7am to 7pm Shifts) Location: London & Portsmouth Salary: Up to £28,000 base salary + 15% shift allowance (guaranteed total of £32,200 per year) Shift Pattern: 4 days on/4 days off (rotating 7am-7pm | 7pm-7am to cover … and the Knowledge Base Manage and update tickets within required timescales to meet SLA targets Monitor system announcements, outages, and procedural updates to maintain service continuity Follow shift patterns, including designated break times, and adhere to absence/holiday request procedures Complete mandatory training and contribute to continuous service improvement initiatives Requirements: Previous 1st Line IT support experience Strong customer service skills, ideally in a Contact Centre environment Experience using ticketing systems (preferably ServiceNow) and communication tools like Jabber, Webex, Microsoft Teams Familiarity with Outlook, Citrix, VPN, Virtual Desktop, and end-user troubleshooting Strong problem-solving skills More ❯

Service Desk Analyst – 4 Day Week (7am to 7pm Shifts) Location: London & Portsmouth Salary: Up to £28,000 base salary + 15% shift allowance (guaranteed total of £32,200 per year) Shift Pattern: 4 days on/4 days off (rotating 7am-7pm | 7pm-7am to cover … and the Knowledge Base Manage and update tickets within required timescales to meet SLA targets Monitor system announcements, outages, and procedural updates to maintain service continuity Follow shift patterns, including designated break times, and adhere to absence/holiday request procedures Complete mandatory training and contribute to continuous service improvement initiatives Requirements: Previous 1st Line IT support experience Strong customer service skills, ideally in a Contact Centre environment Experience using ticketing systems (preferably ServiceNow) and communication tools like Jabber, Webex, Microsoft Teams Familiarity with Outlook, Citrix, VPN, Virtual Desktop, and end-user troubleshooting Strong problem-solving skills More ❯

Overview SUMMARY: The Service Desk Tier 1 technician shall be responsible for answering calls related to customer IT incidents or requests. Tier 1 technicians shall be responsible for responding to and resolving "IT" Service Desk tickets on a timely manner. The persons assigned to this function … and escalate (assign or reassign) the ticket to the appropriate office or staff member if the incident or request cannot be resolved at the Service Desk Tier 1 level. EDUCATION AND EXPERIENCE: General understanding and knowledge of the Microsoft computing environment. At least 2 years of experience or More ❯

TEKsystems is seeking an Enterprise Service Desk Sr to support a federal government client on site in New Orleans, LA. Qualified candidates will have an active secret clearance, valid CompTIA Security+Ce certification, and 4 years of IT Support experience or a completed Bachelor's Degree. As an Enterprise … Service Desk Specialist you will play a critical role in supporting the one of the world's largest IT networks. Responsibilities fall into 3 categories: 1.) Tier 1 Support: - Serve as the initial point of contact for IT-related problems. - Provide phone and online support to users. - Perform … IT Experience A Bachelors Degree can be used in lieu to replace 4 YRS of experience) - Openness and Willingness to support an in-bound service desk/call center operation - Experience with ITSM (Ticketing System) Eligibility requirements apply to some benefits and may depend on your job classification More ❯

Microsoft operating systems and ServiceNow? NOW HIRING! Goodwill TalentBridge has partnered with a global leading manufacturer who is actively seeking an experienced IT Help Desk/Client Analyst to join their team. WHY WORK FOR OUR CLIENT Direct Hire Hybrid Work Environment - 3 days in office, 2 days … Pay 35-hour work weeks Comprehensive Benefit Package 401(k) w/Company Match! Profit Sharing PTO Learning & Development Opportunities & More! As the IT Service Desk/Client Analyst , you will be responsible for overseeing IT services and monitoring the service desk platform while acting … point of contact for first and second level support. Additional responsibilities include and are not limited to the following: Monitor and maintain the support desk and client management tools Manage client software distribution, IT security, and updates Maintain client hardware and software Identify, diagnose, and resolve first and second More ❯

We have an exciting new role Responsibilities for this role include but are not limited to: We have an exciting opportunity for a Service Desk Analyst to join our Technology & Innovation team, based at our London Victoria office. This key role provides high-quality IT support across … the firm, ensuring technical issues are resolved efficiently while maintaining excellent service levels. This is a full-time office-based role, with potential for agile working after completing probation. About the role As the first point of contact for IT support, you will assist colleagues via email, telephone, in … including preparing meeting rooms for online presentations. You'll also contribute to knowledge sharing within the team and support IT projects as required. The Service Desk team operates Monday to Friday, with shifts on rotation: 8:00 AM - 4:15 PM 9:00 AM - 5:15 PM More ❯

We have an exciting new role Responsibilities for this role include but are not limited to: We have an exciting opportunity for a Service Desk Analyst to join our Technology & Innovation team, based at our London Victoria office. This key role provides high-quality IT support across … the firm, ensuring technical issues are resolved efficiently while maintaining excellent service levels. This is a full-time office-based role, with potential for agile working after completing probation. About the role As the first point of contact for IT support, you will assist colleagues via email, telephone, in … including preparing meeting rooms for online presentations. You'll also contribute to knowledge sharing within the team and support IT projects as required. The Service Desk team operates Monday to Friday, with shifts on rotation: 8:00 AM - 4:15 PM 9:00 AM - 5:15 PM More ❯

Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend Location: Glasgow - 100% onsite Essential Skills: The ideal candidate will hold active SC clearance and a proven background … in Service Desk operations, with the following skills/experience: Experience in 1st Line Sup... More ❯

NIGHT SHIFT ROLE Job Title: TAC Analyst/Service Desk Analyst (11 Fed Holidays, 2 weeks PTO) Experience/Education Requirement: Bachelors Degree with at least 3 years of IT experience (this is unfortunately a strict requirement by the customer/contract) Certs: IAT LVL II … Center professionals to include provide Tier 1 and Tier 2 staff in support of mission critical systems working night shift. • Process/Respond to Service Requests and Incidents. Manages and coordinate urgent and complicated support issues. Act as escalation point for all requests and incidents. Develop and mature phone … needed. Will drive Ticket Deep Dives and develop strategies for improvement. Work to make the Technical Assistance Center the single source of truth and service delivery channel for customer support. Monitor and manage phone queue (participating in escalated calls as needed). • Coordinate with the Incident Management Analyst More ❯

IT Service Desk Analyst Location: Downtown Fort Worth Type: Contract-to-Hire (Full-Time and Part-Time Openings) CornerStone Technology Talent Services is seeking adaptable and service-oriented individuals for long-term contract-to-hire opportunities as More ❯

2nd Line Service Desk Analyst Location: St Ives, Cambridgeshire Hours: Monday – Friday 8:00am – 5:00pm Salary: £28,500 - £33,000 Benefits: 25 days holiday + 8 bank holidays, onsite parking, 24/7 access to Udemy for business, 24/7 access to GP support, 4x … death in service cover, enhanced pension, store discounts, cycle to work scheme, electric car scheme. Duration: Permanent Our client is searching for a tech-savvy problem solver to play a pivotal role in their daily operations. If your passionate about delivery top-notch IT support and ensuring clients’ needs … escalating incidents to 3rd line where needed. Ensuring seamless client communication and managing expectations. Collaborating with the wider IT team to improve processes and service delivery. Staying ahead of the game by continuously improving your technical knowledge. What we are looking for: Proven experience working in a helpdesk environment More ❯