thinking with opportunities to grow in an exciting career. We invite you to consider joining our dynamic, global team! Your opportunity The Head of ServiceManagement Office will play a critical role in overseeing the development, implementation, and continuous improvement of servicemanagement policies, processes, and … practices across the organization. This position requires a strategic thinker with a strong background in servicemanagement, governance, and leadership. The ideal candidate will ensure that our servicemanagement governance frameworks align with industry best practices and our organizational goals. Lead the ServiceManagement Office, setting strategic direction and priorities for the team. Develop, implement, and maintain a comprehensive servicemanagement governance framework that aligns with industry standards (e.g., ITIL, ISO/IEC 20000) and supports the organization's objectives. Collaborate with senior management and key stakeholders across the organization more »
Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL ServiceManagement Analyst. In this pivotal role, you will spearhead the alignment of IT ServiceManagement policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … driven approach will facilitate constructive discussions with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users more »
Service Designer- Higher Education- ServiceManagement-ITIL Service Designer with experience of redesigning new services, journeys, and supporting workflows and processes is urgently needed to support our higher education client on the implementation of a new Enterprise ServiceManagement platform. The Service Designer … will be tasked with redesigning servicemanagement services across IT, Finance, HR, Procurement, Research, Procurement and others. The scope will include service catalogue, CMDB, incident, problem, change, knowledge management, service desk and major incident. Service Designer- Higher Education- ServiceManagement-ITIL- Essential … Experience Knowledge of service architecture and design of both IT and business services, including how these services are joined up into end-to-end journeys and value streams. Experience of performing a service design role within an enterprise wide servicemanagement environment within Education or public more »
people and 123 different nationalities. Customer Experience and Transformation are Brambles/CHEP’s core priorities . Position Purpose The Sr. Manager, Global IT Service Delivery Management will join the newly created IT ServiceManagement function, will own the day-to-day execution of Service Delivery and Major Incident Management disciplines across the IT technology landscape. This role will be accountable to own and manage the resolution of all Major Incidents occurring within all technology towers across Internal, External and 3rd Party suppliers and will unite internal and external teams across ServiceManagement, Technology Services Platform teams, Business Platform teams and Product teams to ensure suitable process automation is in place and that there is a collaborative and effective approach to both Service Delivery and Major Incident Management. The Sr. Manager, Global IT Service Delivery Management will more »
Sheffield, South Yorkshire, United Kingdom Hybrid / WFH Options
Experis
purpose/summary Data Analysis: Apply statistical analysis and data mining techniques to extract insights from large datasets, supporting decision-making and strategic planning. ServiceManagement: Utilise knowledge of ITIL servicemanagement principles to align data science initiatives with servicemanagement goals and objectives. … s data infrastructure, ensuring that data is structured in a way that facilitates analysis and reporting. Predictive Modelling: Build predictive models to forecast future service performance and identify potential issues before they impact service delivery. Data Visualisation: Create data visualisations and dashboards to communicate complex data insights in … analysis and prediction processes, improving efficiency and accuracy. ServiceNow Expertise: Leverage expertise in ServiceNow to surface, link, and map data, providing comprehensive insights into servicemanagement activities and trends. Leverage expertise in the ServiceNow platform to extract, analyse, and visualise data, providing comprehensive insights into servicemanagementmore »
working and transitioning into a product-led organisation at scale. Together, we are building a better BA. Job Description As Head of Incident Mgmt. & Service Ops, you will oversee the operational aspects of IT services with a primary focus on incident management. You are responsible for leading and managing … improvement of operational processes. This will involve: Delivery of the Global Operations Centre and key ITIL operational processes (Event, Incident, Problem, Change and Release, Service Continuity), the IT Risk Framework and the coordination of service continuity. Ownership of all ITIL processes across service operations delivery including event … incident, problem and change, ensuring flawless service delivery (including the Global IT Operations Centre and associated tooling) Service restoration for all incidents and degradations in service, reporting on compliance with SLAs. Deployment of activities and operational procedures required to trap and resolve any event, ensuring timely and more »
Reading, England, United Kingdom Hybrid / WFH Options
Thames Water
award-winning team you’ll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround. The Incident Management Lead will be an experienced IT ServiceManagement professional with responsibilities to support the delivery of Incident Management in a 24x7 … operational environment supporting all Thames Water business areas. The role will ensure that all Incident Management process activities are fit for purpose to meet the needs of the Thames Water Business. What you’ll be doing as an Incident Management Lead Support the delivery of the Incident Management process, priority matrix, procedures and guidelines Assist in managing the Incident Management Process and ensure it is delivered to the agreed level of performance to support service availability Act as the focal point for Incident Management for Thames Digital, acting as the key contact and escalation more »
by offering professional development. Discover why Cooper University Health Care is the employer of choice in South Jersey. Short Description Lead Application Analyst - IT ServiceManagement Are you looking for a rewarding position to lead innovation in Cooper's IT ServiceManagement applications and drive process … for a Lead Application Analyst may be the position for you. This role will be responsible for managing the daily operations of the IT ServiceManagement team responsible for maintenance, optimization, and innovation of our ServiceNow, Planview, and other work management applications. In addition, this role will … manage SLAs for the team, assist with project and timeline planning, and identify ServiceManagement education opportunities across the IT department. The Lead will work closely with head Analysts and Architects from other areas to identify, correct, update, or create new educational materials, develop new integrations and services more »
Service Manager/Service Operations Manager/Engineering Manager required to join a global, market leading engineering manufacturer. The successful Service Manager/Service Operations Manager/Engineering Manager will lead and supervise a team of service engineers and various engineering departments ensuring their performance … aligns with company standards and customer expectation ensuring compliance with EHS protocols within the service environment. The Service Manager/Service Operations Manager/Engineering Manager will ideally have experience in servicemanagement within engineering and a deep understanding of engineering principles and service operations to lead the service department. Experience managing Field Service Engineers would be highly advantageous. Package £50,000 - £60,000 depending on experience 25 days holiday plus bank holidays 7% pension contribution Company Vehicle Additional Benefits 10% of salary in equity shares after 1 year Servicemore »
Service Manager/Service Operations Manager/Engineering Manager required to join a global, market leading engineering manufacturer. The successful Service Manager/Service Operations Manager/Engineering Manager will lead and supervise a team of service engineers for compressed air systems and various engineering … departments ensuring their performance aligns with company standards and customer expectation ensuring compliance with EHS protocols within the service environment. The Service Manager/Service Operations Manager/Engineering Manager will ideally have experience in servicemanagement within engineering and a deep understanding of engineering … principles and service operations to lead the service department. Experience managing Field Service Engineers would be highly advantageous. Package £50,000 - £60,000 depending on experience 25 days holiday plus bank holidays 7% pension contribution Company Vehicle Additional Benefits 10% of salary in equity shares after more »
Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL ServiceManagement Analyst. In this pivotal role, you will spearhead the alignment of IT ServiceManagement policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive … processes, identifying areas for enhancement, and driving the implementation of new processes, all while fostering engagement among stakeholders to foster a culture of continual service improvement. A key aspect of your responsibilities will involve producing comprehensive reports and leveraging data analysis to pinpoint trends and areas of focus. This … driven approach will facilitate constructive discussions with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Pertemps Thames Water
This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset managementservice for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool … as part of creating our own in-house multi-million-pound ITIL servicemanagement framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and … support the Software Licence Manager to ensure that all of Thames Waters software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset more »
Reading, England, United Kingdom Hybrid / WFH Options
Thames Water
This is a challenging role that requires your knowledge and expertise to help create and drive the delivery of a 1st class software asset managementservice for Thames Water. You will be part of a new team, which has just implemented a new Software Asset Management Tool … as part of creating our own in-house multi-million-pound ITIL servicemanagement framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision. The Licence Management Lead will work with and … support the Software Licence Manager to ensure that all of Thames Water’s software license management services are provided effectively and efficiently. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software more »
IT Service Manager Permanent Sheffield/Hybrid (2 days per week on site) Salary: £55k - £65k + benefits We are actively looking to secure a Service Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across … is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Skills: ServiceManagement Leadership : Lead the servicemanagement team, ensuring that all IT services are delivered in accordance with ITIL standards. ITIL Implementation … Implement ITIL best practices across all areas of servicemanagement, including incident management, problem management, change management, and continual service improvement. Service Strategy : Develop and implement a service strategy that aligns with the organization's business objectives. Service Design and Transition more »
Solihull, Warwickshire, United Kingdom Hybrid / WFH Options
Confidential
meter points with a view to becoming the number one B2B energy supplier in the UK. Right now, we re looking for an IT Service Manager to join our Digital Technology & Change team. For this role you will ensure multi-sourced partners and group provided services deliver I&C … operations and as an interface to outsourced providers to ensure they can meet E.ON requirements. Work with all outsource suppliers on the delivery of service design processes including availability management, capacity management, service request management, service continuity management and service catalogue maintenance. … Capture, co-ordinate and document all necessary data sets through appropriate tooling to provide all necessary reporting against IT ServiceManagement performance/operational metrics. Work within The Information Technology Infrastructure Library (ITIL) framework and supplier governance to deliver operational services. Work with Service Integration, and the more »
Warwick, England, United Kingdom Hybrid / WFH Options
Pontoon Solutions
Success Factors Implementation SME (ServiceManagement Processes & Performance Metrics) 12 Month Contract (Initial) Warwick Hybrid Working Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious … a crucial part in supporting the re-implementation of Success Factors within the organisation. The successful candidate will be responsible for driving efficiency, optimising servicemanagement processes, and establishing robust performance metrics to ensure the successful deployment and ongoing effectiveness of Success Factors and integrated tech stack. Key … Accountabilities: ServiceManagement Processes Optimisation: • Assess current servicemanagement processes and identify areas for improvement. • Collaborate with cross-functional teams to design, implement, and optimise servicemanagement workflows. Performance Metrics Development: • Define key performance indicators (KPIs) for Success Factors implementation. • Establish essential operational level more »
we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being. We are looking for a passionate IT ServiceManagement (ITSM) Lead to drive and operate servicemanagement across our organisation. As part of the TechOps Operations team, you will … have the opportunity to work in various areas, including IT ServiceManagement (such as Incident, Change, Knowledge, Problem and Asset Management), Continuous Improvement, ServiceNow, Virtual Agent/Chat, IT Service Desk, Managed Service Providers and Infrastructure Operations. The role of Global IT Operations is crucial … well, it can transform the organisation. Since Elanco’s separation from Eli Lilly & Company, we have taken the opportunity to design a modern operations service from scratch. Over the past two years, we have implemented the fundamentals and matured our processes. Our goal is to build upon this foundation more »
LS1, Leeds, West Yorkshire, United Kingdom Hybrid / WFH Options
Autus HR Ltd
Field ServiceManagement SaaS – CSM. An experienced and charismatic Customer Success Manager is required by a leading provider of servicemanagement software solutions. This organisation is going through an exciting growth phase and requires a CSM to drive utilisation of this SaaS solution within their base … of field service provider customers. This is a fully remote role. The organisation: Well established with an excellent reputation and points of differentiation within their chosen verticals – verticals that are expanding strongly SaaS ERP solution/field servicemanagement solution/workforce management software – vendor – not … business with major market opportunity due to IoT The person: Minimum 2 years experience in a CSM role for a SaaS provider of field servicemanagement software, asset management software, or workforce management solutions or ERP solutions. Someone working as a user of workforce managementmore »
Employment Type: Permanent
Salary: £40000 - £45000/annum Bonus plus usual perks and tools
City of London, London, United Kingdom Hybrid / WFH Options
Mosaic Island Ltd
Service Manager/Architect 3 Months+ Contract Hybrid Remote/London (2-3 days on site) Outside IR35 About : Mosaic Island are experts in Design and Assurance of complex IT change - from strategy through to delivery - enabling our clients to accelerate and exceed their business ambitions with confidence. We … are currently seeking a supplier to provide us with consultancy services across ServiceManagement and Service Design. You will be engaged on a Service Excellence transformation project, reshaping the way the service lifecycle is both defined and delivered. Deliverables to include: Drive the operating model … into the next level of detail across people, processes and technology (tooling) Support both the definition and establishment/delivery of servicemanagement and lifecycle processes (across the full ITIL scope of service definition, transition, operations and management). Including integrations with other functions and processes more »
basis of its own investigations. We employ approx. 1,000 people, most of whom are qualified accountants, trainees, or technicians. The organisation comprises two service lines: financial audit, and value for money (VFM) audit and has a strong core of highly talented corporate teams. The NAO welcomes applications from … Head of Digital Operations is a newly created role within the NAO's Digital Services (DS) function. Leading a newly created team bringing together; ServiceManagement, technology & cloud operations, the management of all digital strategic support managed service providers, including service desk, 2nd-4th line … support, End User & Infrastructure Computing (EUIC), network & connectivity management and leading an internal technical operations team. The Head of Digital Operations is responsible for the operational effectiveness of all the NAO's digital estate. This includes ensuring the availability, accessibility, reliability, security and operational effectiveness of all NAO digital more »
and having resided in the UK for at least five consecutive years without any gaps of more than six months. Senior/Principal IT Service Architect Our client is a technology consulting firm, due to rapid growth plans, they are looking for an IT Service Architect. The architecture … is a senior role in which you will play a pivotal role in shaping the strategy, design and seamless integration phases of the IT service lifecycle, ensuring perfect harmony between IT solutions and business objectives for clients. The ideal candidate will have extensive experience in IT service, leading … servicemanagement architecture designs and integration contributing to end-to-end business solutions. Responsibilities of IT Service Architect: Lead strategically and effectively to champion the vision and goals of IT Services, guiding IT partners through the Service Delivery process. Ensure that the activities of IT providers more »
and having resided in the UK for at least five consecutive years without any gaps of more than six months. Senior/Principal IT Service Architect Our client is a technology consulting firm, due to rapid growth plans, they are looking for an IT Service Architect. The architecture … is a senior role in which you will play a pivotal role in shaping the strategy, design and seamless integration phases of the IT service lifecycle, ensuring perfect harmony between IT solutions and business objectives for clients. The ideal candidate will have extensive experience in IT service, leading … servicemanagement architecture designs and integration contributing to end-to-end business solutions. Responsibilities of IT Service Architect: Lead strategically and effectively to champion the vision and goals of IT Services, guiding IT partners through the Service Delivery process. Ensure that the activities of IT providers more »
Team as our Network Release Analyst. Home based role This is a great opportunity for you to be instrumental in supporting the development and management of our Release Management lifecycle service, within a fast pace and dynamic environment, which includes scheduling, coordinating and the management of … operating system patches, security advisories/improvements, hardware (IOS & firmware), upgrades, projects and programs. The role will be required to deploy and support release management policies, along with the processes behind the relevant policies and thereafter assist to provide overall Release Management and governance to the business and … What You'll Be Doing: '€¢Work with internal/external teams and vendors to develop, implement and maintain, automation where feasible, across the Release Managementservice lifecycle. '€¢Support the maintenance of the Lifecycle Manager (LCM) database, inclusive of data-entry requirements, maintaining data quality & data integrity. '€¢Assist in more »
Team as our Network Release Analyst. Home based role This is a great opportunity for you to be instrumental in supporting the development and management of our Release Management lifecycle service, within a fast pace and dynamic environment, which includes scheduling, coordinating and the management of … operating system patches, security advisories/improvements, hardware (IOS & firmware), upgrades, projects and programs. The role will be required to deploy and support release management policies, along with the processes behind the relevant policies and thereafter assist to provide overall Release Management and governance to the business and … What You’ll Be Doing: Work with internal/external teams and vendors to develop, implement and maintain, automation where feasible, across the Release Managementservice lifecycle. Support the maintenance of the Lifecycle Manager (LCM) database, inclusive of data-entry requirements, maintaining data quality & data integrity. Assist in more »
CF10, Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Artis Recruitment
IT Service Desk Manager required by our market leading, award winning, professional services organisation based in Cardiff. The successful candidate will lead and manage a team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will be split … between management (75%) and hands-on support (25%). The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction, managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities: Management Lead, mentor, and … manage a team of 10 service desk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the service desk, including ticket management, prioritisation, and resolution of IT support requests and incidents. Develop and implement servicemore »
Employment Type: Permanent
Salary: £37500 - £40000/annum + Hybrid Working & Great Benefits