126 to 150 of 456 Service Management Jobs

LGBTQ+ business community. Please do not contact the recruiter directly. Description We are seeking a Director‐level leader with end‐to‐end accountability for service quality, operational improvement, and experience outcomes across Service Delivery to join our Service Delivery function and own the identification, shaping, and delivery … high‐impact service and operational improvements across technology, operations, and client delivery. This role is accountable for turning insight into action, using client, service, technology, and operational data to drive measurable improvements in reliability, experience, efficiency, and profitability. The focus is on driving realised outcomes that drive measurable ...

users. It focuses on delivering measurable value through training, knowledge sharing, adoption, communications and practical productivity improvements, rather than infrastructure delivery or pure service management. Key Responsibilities Adoption Strategy & Enablement: Develop and deliver an IT adoption strategy to maximise usage of IT tools and services Identify gaps in adoption … used effectively in day-to-day work Training & Capability Development: Design and own a structured IT training and enablement programme aligned to business and Service Desk needs Deliver a mix of: Instructor-led training Workshops (e.g. automation, Copilot, M365 tools) Self-service learning content Build capability across ...

Engineering/IT) Engineering IT/PLM Manager – Cambridge/Hybrid – £70-75k & Benefits. The Product Lifecycle Manager is responsible for the ownership, management, optimisation and continuous improvement of Engineering IT systems, with a primary focus on Product Lifecycle Management (PLM). The role will … lifecycle, configuration, roadmap and continuous improvement plan for PLM and associated Engineering IT applications, including upgrades, enhancements and decommissioning decisions. · Application Portfolio Management: Manage core Engineering IT applications that support PLM, CAD integration, data management, reporting and configuration control. · PLM Champion: Champion PLM across Marshall Land Systems, promoting ...

Head of IT My client who is a leading UK engineering and services group specialising in water management and infrastructure solutions are looking for a Head of IT , someone who is organised and has a good personality. Head of IT Permanent Monday – Friday 8am – 16:30 pm Gloucester Head … Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function through team management, coaching, performance improvement, and fostering a culture of accountability and excellence. Drive ...

Technology continues to grow our SAP Practice and were looking for an experienced SAP Service Delivery Manager to join us. Were passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. … Service Delivery Manager, youll take full ownership of service delivery for a single, strategic customer. This is not a portfolio role youll be fully dedicated to one account, embedded within the customers environment and working closely with their team day to day. The customer operates a global business ...

Technology continues to grow our SAP Practice and were looking for an experienced SAP Service Delivery Manager to join us. Were passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. … Service Delivery Manager, youll take full ownership of service delivery for a single, strategic customer. This is not a portfolio role youll be fully dedicated to one account, embedded within the customers environment and working closely with their team day to day. The customer operates a global business ...

Copello are supporting a leading defence technology organisation in the search for a Service Desk Engineer to join a specialist support team delivering high-quality technical services across secure and mission-critical environments. This role is based in Hampshire with hybrid working available (2 days onsite per week). … What you’ll do Provide 1st/2nd line technical support across hardware, software and specialist systems. Manage incidents, service requests and escalations through to resolution. Support customers with troubleshooting, system updates and operational guidance. Work closely with engineering, logistics and technical teams to ensure effective service delivery. ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible … operation of our business as usual support services. This includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run smoothly and effectively. You will help maintain our key performance indicators, producing customer reports, and serving as an escalation point for both ...

working available An experienced Senior Application Lifecycle Manager is required to join a leading organisation and take ownership of the strategy, governance and operational management of a complex enterprise application portfolio. In this role, you will lead the development and implementation of application lifecycle management practices, ensuring applications … effectively managed from deployment through to retirement. You will be responsible for driving operational efficiency, application optimisation, governance controls and service improvements across a diverse technology landscape. You will work closely with architects, service management teams, business stakeholders and third-party suppliers to ensure applications remain secure ...

Council policies, financial regulations, and standing orders. Assist with financial administration, budget monitoring, and invoice processing. Maintain accurate ICT asset records and support asset management processes. Provide administrative support relating to telephony contracts, Freedom of Information (FOI) requests, and service documentation. Use IT service management systems … accurately record and maintain service-related information. Support the continuous improvement of planning, administration, and service management processes. Liaise with colleagues, suppliers, and stakeholders to resolve queries and support service delivery. Requirements: Experience providing administrative support within an IT, ICT, business systems, finance, or procurement environment. ...

Council policies, financial regulations, and standing orders. Assist with financial administration, budget monitoring, and invoice processing. Maintain accurate ICT asset records and support asset management processes. Provide administrative support relating to telephony contracts, Freedom of Information (FOI) requests, and service documentation. Use IT service management systems … accurately record and maintain service-related information. Support the continuous improvement of planning, administration, and service management processes. Liaise with colleagues, suppliers, and stakeholders to resolve queries and support service delivery. Requirements: Experience providing administrative support within an IT, ICT, business systems, finance, or procurement environment. ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan … network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

large-scale CMDB transformation programme and are looking for an experienced Delivery Lead with strong ServiceNow CMDB experience. This role sits within a strategic Service Management transformation focused on improving CMDB maturity, Discovery capability, Service Mapping and data quality across a complex global technology estate. The programme … Linux, Networks, Storage, Load Balancers and Kubernetes. Key Responsibilities: Lead delivery of complex technology and infrastructure transformation workstreams. Drive CMDB maturity, Discovery rollout and Service Mapping initiatives. Manage delivery plans, governance, RAID and stakeholder engagement. Coordinate across infrastructure, cloud, network, operations and ServiceNow teams. Engage senior technology stakeholders within ...

large-scale CMDB transformation programme and are looking for an experienced Delivery Lead with strong ServiceNow CMDB experience. This role sits within a strategic Service Management transformation focused on improving CMDB maturity, Discovery capability, Service Mapping and data quality across a complex global technology estate. The programme … Linux, Networks, Storage, Load Balancers and Kubernetes. Key Responsibilities: Lead delivery of complex technology and infrastructure transformation workstreams. Drive CMDB maturity, Discovery rollout and Service Mapping initiatives. Manage delivery plans, governance, RAID and stakeholder engagement. Coordinate across infrastructure, cloud, network, operations and ServiceNow teams. Engage senior technology stakeholders within ...

temporary position that will help you gain valuable corporate experience, working alongside experienced technology team members to support end users, and assist with service management processes as well as other assigned tasks. The position requires coverage for 36 hours per week (20 weekday hours and 16 weekend hours … later than Friday, June 12th 2026 5PM EST. What you'll do Field incoming requests to the Support Center via both telephone and Self-Service system to ensure courteous, timely and effective resolution of end user issues. Assist with assigning Service Desk tickets regarding service requests ...

Overview An exciting opportunity has become available for a Service Desk Analyst (Level 2) to join the Technology Services Management division based at Paragon's Client partner site in Rotherham. The role objectives of a service desk are centred around maintaining efficient IT operations ensuring that … service desk operates smoothly, supporting business operations effectively, and maintaining a high level of user satisfaction. This is a full-time office based position working on rotating shift pattern hours. Rotation between, day/evening & night shift ( Roughly 8am-4pm/4pm-11pm/11pm-7am) Each shift will ...

Outside IR35 Pay £475 a day 3 month rolling contract ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis. The successful candidate will be working with a Telecoms end client … across various projects. Key Responsibilities Lead the design and implementation of end-to-end service models across product, network, technology and operational domains within a telecommunications environment. Drive the creation of new operational processes and service frameworks, taking ownership from initial concept through to delivery and continuous improvement. ...

client, a prominent entity within the Defence & Security sector, is seeking a dedicated Service Desk Engineer to join its permanent workforce in Romsey. This pivotal role involves ensuring the high-quality delivery of IT service management to UK and international customers, driving sustainable business growth through excellent … customer service and effective team collaboration. Key Responsibilities: Serving as the primary point of contact for managing incoming queries via phone, email, and portal. Handling Incident, Problem & Request Management, ensuring that all issues or requests are logged and up-to-date in the ITSM tool. Providing first-line ...

Skills & Experience Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public … sector or regulated environments Solid understanding of Agile methodologies and delivery frameworks Strong communication and stakeholder management skills Desirable Skills Experience with ServiceNow integrations and advanced platform features Broader module exposure beyond ITSM/CSM Agile certifications or formal training (eg Scrum) Qualifications & Certifications Relevant ServiceNow certifications such ...

Skills & Experience Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public … sector or regulated environments Solid understanding of Agile methodologies and delivery frameworks Strong communication and stakeholder management skills Desirable Skills Experience with ServiceNow integrations and advanced platform features Broader module exposure beyond ITSM/CSM Agile certifications or formal training (e.g. Scrum) Qualifications & Certifications Relevant ServiceNow certifications such ...

Associate Consultant ServiceNow Newbury & Farnborough locations Join RT Consultings Associate Consulting workforce Who we are RT Consulting are a trusted management consultancy and service provider, delivering high-quality, value-focused solutions across Defence, Policing, and Central Government. We specialise in supporting complex technology programmes within secure and regulated … environments, with capability across ServiceNow , digital service management, platform engineering, and technology transformation. Our consultants work across the full lifecycle of delivery, from requirements and design through to hands-on build, integration and optimisation helping clients deliver sustainable, scalable solutions in high-assurance settings. Your Invitation: To join ...

Service Design Lead (Contract) Hybrid (2-4 days/month onsite) £500/day (Inside) 6 Months We're looking for an experienced IT Service Design Lead to take ownership of service design across a complex, outsourced environment. This is a high-impact role focused on shaping … assuring end-to-end IT services delivered in partnership with a third-party provider. The role: Lead the design and implementation of IT service management processes. Define end-to-end service models across internal teams and third parties. Ensure outsourced providers deliver scalable, compliant service designs. ...

Associate Consultant ServiceNow Newbury & Farnborough locations Join RT Consultings Associate Consulting workforce Who we are RT Consulting are a trusted management consultancy and service provider, delivering high-quality, value-focused solutions across Defence, Policing, and Central Government. We specialise in supporting complex technology programmes within secure and regulated … environments, with capability across ServiceNow , digital service management, platform engineering, and technology transformation. Our consultants work across the full lifecycle of delivery, from requirements and design through to hands-on build, integration and optimisation helping clients deliver sustainable, scalable solutions in high-assurance settings. Your Invitation: To join ...

Associate Consultant ServiceNow Newbury location, Farnborough location. Join RT Consultings Associate Consulting workforce Who we are RT Consulting are a trusted management consultancy and service provider, delivering high-quality, value-focused solutions across Defence, Policing, and Central Government. We specialise in supporting complex technology programmes within secure … regulated environments, with capability across ServiceNow , digital service management, platform engineering, and technology transformation. Our consultants work across the full lifecycle of delivery, from requirements and design through to hands-on build, integration and optimisation helping clients deliver sustainable, scalable solutions in high-assurance settings. Your Invitation ...

This is not a role where you'll be stuck purely firefighting tickets. Instead, you'll play a central role in shaping how the service desk operates, mentoring a small team, improving processes and acting as the senior escalation point for more complex technical issues. You'll still … influence over how things are done. Working within a collaborative and forward-thinking business, you'll benefit from a clear progression path toward IT Service Management, with exposure to service performance, reporting and continuous improvement initiatives from day one. As a true leader in their field, youll ...