76 to 100 of 457 Service Management Jobs

serve organisations across a wide range of industry sectors that require advanced, bespoke security solutions and the highest-level security clearances. Your responsibilities - Service Desk & Call Management Coordinate and prioritise service calls for CCTV, access control, intruder alarms, intercoms, and related systems. Log, categorise, update, and close … tickets accurately within the service management system. Allocate work to field engineers and subcontractors based on skills, location, and urgency. Act as an escalation point for critical, high-priority, or SLA-breaching incidents. Customer & Stakeholder Communication Act as a primary point of contact for customers regarding faults, maintenance ...

Title: DV Cleared Service Delivery Manager (Process Owner) Location: Basingstoke Rate: 600 per day Contract: Contractor (until 31/05/2027) Clearance: Must be willing and eligible to go through the DV Clearance process Working Pattern: Monday to Friday, fully on site Are you a proactive, customer-focused … professional with a passion for delivering IT excellence? Our client, a leading organisation, is hiring for a Service Delivery Manager (Process Owner) to join their dynamic Service Management Team in Basingstoke. This is an exciting opportunity to make a real impact in a secure IT environment, supporting ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … instantly! * JOB DETAILS We are looking for a MOD Strategic Service Coordinator to support high-priority client accounts, ensuring service performance stays on track and SLA and KPI targets are consistently met. This is a hands-on, onsite role where no two days look quite the same. ...

Support Leader to take ownership of End User Services across a large and complex enterprise environment, leading a high-performing support team while driving service excellence, innovation, and continuous improvement. This role combines hands-on operational leadership with strategic service delivery, offering the chance to influence technology adoption … users. Take ownership of on-site support operations, ensuring incidents, requests, problems, and changes are managed effectively and in line with agreed service standards. Oversee support across desktop environments, end-user applications, mobile technologies, and workplace IT services. Act as the primary point of leadership for End User Services ...

serve as the operational backbone for a high-profile, multi-million-pound digital transformation. This massive initiative centers on migrating a complex customer service management infrastructure from legacy systems (Siebel) into a unified, single-instance ServiceNow platform . As the Programme Director, you will drive high-performance execution … leading complex, multi-workstream transformation programmes within global, matrixed environments. ServiceNow Exposure : Strong understanding of ServiceNow implementations, ideally with exposure to TPSM (Technology Provider Service Management) or Customer Service Management (CSM) modules. Legacy Migration Experience : Proven track record of managing large-scale data migrations from legacy ...

UKI.recruitment@tcs.com or call TCS London Office number 02031552100/+44 204 520 2575 with the subject line: “Application Support Request”. Role: Service Readiness and Cutover Manager Location: Bristol Contract: Permanent Mode of Working: Hybrid Are you looking to leverage your skills in Network Engineering We have … great opportunity for you – Service Readiness and Cutover Manager ! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they ...

customers, as well as delivering social value to the UK with our products and services. Thales currently have an opportunity for a Service Delivery Manager (SDM), based out of our Belfast site. Service Delivery Managers are responsible for managing and delivery of Service-related Programmes and work … Repairs, to the provision of an overarching support capability. The SDM plays a vital role in developing the business as a long-term progressive service provider, building strong customer relationships, acting as the bridge between the Customer and our operational delivery teams. As an SDM youll report into ...

prioritising, documenting and actively resolving 2nd line escalated end user requests and incidents within SLA. Problem resolution will involve the use of diagnostic and Service Management tools, as well as require that the individual give in person, hands-on help at the desktop level. They will also further … accurate fashion. They will require SC clearance. Purpose of the role and your responsibilities; Perform analysis, diagnosis, and resolution of ICT problems escalated from Service Desk for end users, and recommend and implement corrective solutions by way of structured change control mechanisms wherever needed Adheres to the Department ...

estimate, and scope platform changes Design, build, and implement enhancements to the platform Required Experience 5+ years of ServiceNow development experience Strong experience with Service Portal development Desirable Experience Experience with ServiceNow Customer Service Management (CSM) ServiceNow Certified Application Developer (CAD) certification Experience working in Agile … Strong problem-solving mindset Ability to work both independently and as part of a team Comfortable working under project deadlines Excellent communication and stakeholder management skills Technical Skills Strong ServiceNow development experience (3+ years) Hands-on experience with Service Portal Solid background in web technologies including HTML, AngularJS ...

London office. Were looking for an experienced Application Support Engineer to join our growing team at Euro Car Parks, a market-leading car park management technology and property company operating across the UK and Ireland. This is an office-based role at our Marylebone Head Office, working within … will play a central role in the health, performance and integrity of our application estate. Youll work at the heart of our IT Service Management function, operating fluently within our service desk tooling and processes while delivering hands-on application support across a modern Microsoft Azure environment ...

part of it? What will you be doing? Were growing and excited to offer a full-time, permanent opportunity as a Service Management Specialist in our 24x7 Service Management Centre in St Ives, Cambridgeshire. Shift pattern: 4 days on/off, 4 nights on/… receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging supplier access. Youll thrive in a fast-paced ...

solutions including ITSM, CMDB, Discovery, Digital Workplace and automation platforms. Hands-on expertise in BMC Remedy/Helix architecture, integrations, workflows, forms, escalations and service management processes. Strong understanding of ITIL framework and enterprise IT service management best practices. Experience integrating BMC Helix with cloud, infrastructure … monitoring and third-party enterprise platforms. Knowledge of automation, orchestration and AI-driven service management capabilities within BMC Helix environments. Experience working within large-scale enterprise or retail environments supporting transformation and operational improvement programs. Strong troubleshooting and problem-solving skills with the ability to resolve complex platform ...

About the Role We are looking for a high-performing New Business ITSM Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a true hunter role , focused on driving new business growth through proactive prospecting, consultative selling, and strategic relationship building … across Managed Service Providers (MSPs) and enterprise organisations. You will use your ITSM expertise to understand customer challenges, articulate value, and position our solutions as a trusted extension of their IT operations. This is a great opportunity to join a fast-growing international organisation and play a key role ...

working with a fast-growing Managed Service Provider seeking a Technical Service Desk Manager to lead and develop their service desk function. This is a hands-on leadership role suited to someone with a strong technical background who has progressed through service desk or support roles … ready to step into or grow within management. The ideal candidate could be an experienced Service Desk Team Leader looking to take the next step into a full management position, or an established Service Desk Manager with a technical MSP background. The Role As Technical Service ...

ServiceNow Architect (Telecoms) London (Hybrid) 6 Month Contract £625/day (Outside IR35) ServiceNow Architect needed with Telecoms domain experience including Telecommunications Service Management (TSM) module experience. 6 Month Contract based in London (Hybrid). Paying up to £625/day (Outside IR35). Start ASAP … London . Working with a global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: ServiceNow Architect with strong Telecommunications Service Management (TSM) module experience. Designing end-to-end solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise ...

Service Delivery Manager Location: Digbeth, Birmingham (with potential relocation to the outskirts of Birmingham/surrounding areas in the near future). Frequent travel to customer sites, many in London. Salary: £30,000 - £35,000, dependent on experience Employment Type: Full Time, Permanent Probation: 6 Months This role will … occasional offsite customer meetings and future office relocation plans. About the Role We are looking for a highly organised and customer-focused Service Delivery Manager to join our growing team. The successful candidate will be responsible for managing customer relationships, coordinating service delivery, supporting project implementations and acting ...

Title: Change Management Coordinator - On-Site Location : Sheffield - Office based Salary: Competitive Job type: Full Time, Temporary With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications … every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview: This role supports the execution of change management activities and plans, tracking progress and escalating issues or needed adjustments as appropriate. You'll assist with defining basic KPI's and contributing ...

Cyber Security Service Delivery Manager Location: London (flexible working) Salary: £60,000 – £75,000 + benefits We are seeking a Service Delivery Manager to support a key customer within a managed security services environment. This role sits within a dedicated delivery team responsible for both ongoing service operations and the roll out of cyber security projects You will take ownership of service delivery activities, ensuring that services are delivered to a high standard, meet customer expectations, and continue to improve over time. The position offers the opportunity to join an established environment where core processes ...

experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment? Our client is an established and growing managed IT services provider with a strong reputation for quality and care. This role offers the opportunity to take … real ownership of service delivery within a close-knit team and the chance to shape and improve how services are delivered across the business. Service Delivery Manager Waterlooville (Hybrid - 3 days office, 2 days home) £55,000 to £65,000 per annum In this role, you will ...

month Contract Opportunity – Vendor management in Procurement - Finance Systems (Remote/occasional days in London) - OUTSIDE IR35 🚨 I’m currently working on an exciting contract opportunity for an experienced Vendor & Contract Management professional to join a high-performing team within a complex finance/IT environment. 📍 Location: London … month Contract role 🔍 What we’re looking for: This role is ideal for someone who thrives at the intersection of commercial operations, service delivery, and vendor governance. Strong experience with drafting SLAs, leading negotiations and commercial vendor management. Key experience required: • Strong background in contract management and vendor ...

global market leader where you can drive new business, grow key accounts and play a pivotal role in expanding a high-performing IT Service Management portfolio? This is a permanent opportunity for a Sales Executive to join an established and growing organisation at the forefront of IT Service Management solutions. The role offers a balanced focus between new business development and account management, giving you full ownership of the sales lifecycle while building long-term customer relationships. You will be responsible for winning new logo business, developing a strong personal pipeline and expanding existing accounts ...

improving lives across the UK. This is an exciting opportunity for a technology leader who combines strong operational expertise with a passion for service excellence, cybersecurity, and continuous improvement. You'll play a pivotal role in ensuring that technology enables innovation, supports research and analysis, and empowers colleagues … achieve meaningful impact. About the Role As IT Operations Manager, you will be responsible for the day-to-day management of IT service delivery, infrastructure, and cybersecurity operations. Leading a small but highly skilled team, you'll ensure systems are resilient, secure, and aligned with organisational priorities. ...

employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware … within all aspects of IT support infrastructure and develop targeted experience in the specific discipline of their choice. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization ...

initiatives. The Role You will lead a multidisciplinary function spanning: * Software engineering * Enterprise applications * Integrations and APIs * Data and reporting services * Operational support and service management The focus is very much on: * Keeping the lights on * Operational continuity * Supporting stretched teams through transition * Managing stakeholder expectations * Maintaining delivery … software engineering/integration functions within large complex organisations ideally with experience within Higher Education or large public-sector organisations * Strong operational leadership and service management experience * Experience managing multidisciplinary technical teams and team leaders * Strong stakeholder engagement and communication skills * Experience operating within Higher Education, Public Sector ...

Service Design & Introduction Lead - Financial services - Up to £892 p/d inside IR35 via Umbrella My client within the banking sector is currently seeking for an IT Service Design and Introduction Lead. Knowledge & Skills Proven experience in Service Design and Transition within a regulated financial services … environment. An understanding of ECB regulatory frameworks, particularly in the context of operational resilience and service management. Experience supporting large-scale transformation programmes, ideally within a Tier 1 banking context. Deep knowledge of ITIL v4 service management frameworks. Excellent stakeholder management and communication skills, with ...