526 to 550 of 730 ServiceNow Jobs

user access issues • Communicate clearly and professionally with end users, technical teams, and management and resolve technical problems • Maintain detailed records of support interactions using ticketing systems (e.g., Jira, ServiceNow, Remedy etc.) • Work collaboratively with Tier 3 or infrastructure teams for complex issues or project support • Follow established security protocols and procedure when handling sensitive data • 5% Travel Qualifications: • Working … priorities. • Ability to diagnose server/workstation or network alerts, events or issues. • Strong interpersonal and communication skills, both written and verbal. • Experience with common ticketing systems such as ServiceNow, Remedy, or Zendesk. • Experience with Window OS, Linux, Office 365 and basic networking concepts • Ability to work independently and in a team-oriented environment. • Ability to work in a fast More ❯

We at Qualient looking for Operational Technology Analyst Based in Manchester or Liverpool, UK which is Hybrid. Experience: A minimum of 10 years of experience and not more than 18yrs in IT and OT operations, with a strong track record More ❯

Qualifications: • ITIL and PMP or PRINCE2 certification preferred. Minimum of 5 years of project management experience in a consulting environment (Preferably within large consulting organisation – e.g. Big4 or similar) ServiceNow deployment and improvement project experience desirable Proven track record of successfully managing projects from start to finish. Proven experience in client-facing roles, with strong communication and interpersonal skills. Expertise … in project governance, resource management, and change control. Strategic thinking with the ability to align ServiceNow solutions with client objectives Strong understanding of project management methodologies and tools. Ability to manage multiple projects simultaneously and work well under pressure. Proficiency in project management software (e.g., MS Project). More ❯

Are you passionate about Service Now and on the lookout for a new exciting opportunity? The role of a Senior ServiceNow Developer at Sopra Steria is integral to the practice delivering high-quality, product-based solutions to a variety of clients. Youll be involved during the entire project lifecyclefrom design and development to configuration, testing, and deploymenttranslating user stories into … expertise and customer-facing skills, all while working under the mentorship of a lead developer. We seek individuals with experience in developing and delivering end-to-end solutions within ServiceNow, who thrive in a collaborative environment and are comfortable communicating with both internal and external partners. We can offer great career progression opportunities, benefits which you can flex to meet … from home, there would be ad-hoc travel to our office in London as well as various client sites. What you'll be doing: Drive the successful implementation of ServiceNow solutions across multiple customer environments, ensuring seamless integration and value delivery. Design, prepare, and implement robust test cases using the ServiceNow Automated Test Framework (ATF) to make sure platform reliability More ❯

Are you passionate about Service Now and on the lookout for a new exciting opportunity? The role of a Senior ServiceNow Developer at Sopra Steria is integral to the practice delivering high-quality, product-based solutions to a variety of clients. You’ll be involved during the entire project lifecycle—from design and development to configuration, testing, and deployment—translating … expertise and customer-facing skills, all while working under the mentorship of a lead developer. We seek individuals with experience in developing and delivering end-to-end solutions within ServiceNow, who thrive in a collaborative environment and are comfortable communicating with both internal and external partners. We can offer great career progression opportunities, benefits which you can flex to meet … from home, there would be ad-hoc travel to our office in London as well as various client sites. What you'll be doing: Drive the successful implementation of ServiceNow solutions across multiple customer environments, ensuring seamless integration and value delivery. Design, prepare, and implement robust test cases using the ServiceNow Automated Test Framework (ATF) to make sure platform reliability More ❯

ServiceNow Solution Architect | Remote (UK) | Up to £100k + Benefits Are you a ServiceNow Architect who enjoys taking the reins on big projects, setting the direction, and making things happen? Fancy joining a team that's on the up, where you'll be the one steering the platform and making a real impact? I'm working with a growing organisation … a "day-to-day management" role - it's more about being that trusted leader who sets the standard and helps the team succeed. You'll need strong hands-on ServiceNow expertise (ITSM, ITOM and more ideally), a solid background in consultancy, and the ability to deal with complex enterprise environments. Just as important is your ability to talk the talk More ❯

Required 15 years of experience in implementing or architecting ServiceNow solutions Expert in 5 or more below ServiceNow Product suites CSDM and CMDB Customer Service Management CSM Sales Order Management SOM More ❯

ServiceNow Technical Consultant - Fully Remote (UK) Up to £70k DOE + Benefits We're working with a growing organisation looking for a solid ServiceNow Technical Consultant to come in and help deliver smart, practical solutions across a range of modules. This is a fully remote role (UK-based), but being within a few hours of London would be handy for … s a real chance to lead, support others, and shape how things are done. What you'll be doing: Leading technical workstreams and getting stuck into end-to-end ServiceNow delivery Running client workshops and turning real-world challenges into working solutions Building and configuring custom apps, workflows, and integrations using Flow Designer and IntegrationHub Making sure best practice is … and there - especially on trickier issues that need a dev's eye Coaching junior devs and sharing knowledge across the team What we're looking for: Solid hands-on ServiceNow experience - across more than one module Strong scripting skills (JavaScript, Script Includes, Glide, etc.) Confident communicator - someone who's comfortable with clients and internal teams alike ServiceNow CSA is a More ❯

Software) to support the design, development, and enhancement of enterprise systems and solutions. The ideal candidate will have experience in web development, system lifecycle management, business process analysis, and ServiceNow development or a related low-code platform. Key Responsibilities: Develop and maintain web-based applications using JavaScript, HTML, and CSS. Design, build, and enhance ServiceNow applications or demonstrate strong aptitude … in low-code platforms. Create ServiceNow catalog items, automate workflows with Flow Designer, and manage business rules. Analyze and document business processes, translate functional needs into technical requirements. Evaluate system performance and recommend enhancements aligned with organizational goals. Conduct process improvement assessments to address capability gaps and functional needs. Support program and project task management, customer outreach, and stakeholder coordination. … Participate in IT lifecycle activities including review boards, change management, and release planning. Create technical documentation and release notes in support of knowledge management practices. Desired Qualifications: ServiceNow Certified Application Developer or equivalent training. Experience with ServiceNow ATF, Performance Analytics, and ServiceNow application suites (e.g., ITSM, ITBM). Familiarity with ServiceNow project management tools and dashboard development. Understanding of sponsor More ❯

This is an opportunity to be at the forefront of providing ServiceNow HRSD solutions across industries. You will be supporting on bids and engaging with many different clients. Opportunities for career growth will be real with the support from the wider Deloitte ServiceNow team and the Employee Experience & Emerging Tech team who will help you develop the path you wish … how and where it mattersmost . Connect to your opportunity As a Manager, you'll lead project workstreams to deliver high quality client work understanding HR Processes and utilizing ServiceNow technology to drive this. You'll need to have strong functional understanding of ServiceNow HRSD and some technical ability. We work with/on an unparalleled range of clients and … Support and manage junior team members to help them thrive. Practice & business development: stay on top of market trends, support new business activities (e.g. bids) and act as a ServiceNow HRSD SME. Contribute to/lead internal programmes/initiatives, aligned to business priorities and personal interests. Connect to your skills and professional experience We're looking for the right More ❯

The Low Code Platforms practice works as a global organization as part of SoftServe Digital Platforms Group and addresses the rapidly growing demand for Low Code platforms such as ServiceNow, Pegasystems, the Microsoft Power Platform, and others. The team builds cross-industry low-code solutions and is responsible for both the development of low-code applications and the delivery of … and implementation services to our client base in accordance with the platform design best practices and a defined implementation methodology. IF YOU ARE Having proven experience implementing and optimizing ServiceNow solutions Possessing deep knowledge of ITIL-based processes and how they map to the ServiceNow module Familiar with facilitation, presentation, and communication Skilled in analytics, problem-solving, and designing processes … Great at developing high-quality documentation and process maps AND YOU WANT TO Lead the design, implementation, and optimization of ServiceNow solutions, including CSM, CMDB Analyze existing ITIL-based processes and recommend improvements using ServiceNow best practices Gather, document, and validate functional and technical requirements from business stakeholders Translate requirements into user stories, use cases, process flows, and functional specifications More ❯

The Low Code Platforms practice works as a global organization as part of SoftServe Digital Platforms Group and addresses the rapidly growing demand for Low Code platforms such as ServiceNow, Pegasystems, the Microsoft Power Platform, and others. The team builds cross-industry low-code solutions and is responsible for both the development of low-code applications and the delivery of … and implementation services to our client base in accordance with the platform design best practices and a defined implementation methodology. IF YOU ARE Having proven experience implementing and optimizing ServiceNow solutions Possessing deep knowledge of ITIL-based processes and how they map to the ServiceNow module Familiar with facilitation, presentation, and communication Skilled in analytics, problem-solving, and designing processes … Great at developing high-quality documentation and process maps AND YOU WANT TO Lead the design, implementation, and optimization of ServiceNow solutions, including CSM, CMDB Analyze existing ITIL-based processes and recommend improvements using ServiceNow best practices Gather, document, and validate functional and technical requirements from business stakeholders Translate requirements into user stories, use cases, process flows, and functional specifications More ❯

The Low Code Platforms practice works as a global organization as part of SoftServe Digital Platforms Group and addresses the rapidly growing demand for Low Code platforms such as ServiceNow, Pegasystems, the Microsoft Power Platform, and others. The team builds cross-industry low-code solutions and is responsible for both the development of low-code applications and the delivery of … and implementation services to our client base in accordance with the platform design best practices and a defined implementation methodology. IF YOU ARE Having proven experience implementing and optimizing ServiceNow solutions Possessing deep knowledge of ITIL-based processes and how they map to the ServiceNow module Familiar with facilitation, presentation, and communication Skilled in analytics, problem-solving, and designing processes … Great at developing high-quality documentation and process maps AND YOU WANT TO Lead the design, implementation, and optimization of ServiceNow solutions, including CSM, CMDB Analyze existing ITIL-based processes and recommend improvements using ServiceNow best practices Gather, document, and validate functional and technical requirements from business stakeholders Translate requirements into user stories, use cases, process flows, and functional specifications More ❯

The Low Code Platforms practice works as a global organization as part of SoftServe Digital Platforms Group and addresses the rapidly growing demand for Low Code platforms such as ServiceNow, Pegasystems, the Microsoft Power Platform, and others. The team builds cross-industry low-code solutions and is responsible for both the development of low-code applications and the delivery of … and implementation services to our client base in accordance with the platform design best practices and a defined implementation methodology. IF YOU ARE Having proven experience implementing and optimizing ServiceNow solutions Possessing deep knowledge of ITIL-based processes and how they map to the ServiceNow module Familiar with facilitation, presentation, and communication Skilled in analytics, problem-solving, and designing processes … Great at developing high-quality documentation and process maps AND YOU WANT TO Lead the design, implementation, and optimization of ServiceNow solutions, including CSM, CMDB Analyze existing ITIL-based processes and recommend improvements using ServiceNow best practices Gather, document, and validate functional and technical requirements from business stakeholders Translate requirements into user stories, use cases, process flows, and functional specifications More ❯

The Low Code Platforms practice works as a global organization as part of SoftServe Digital Platforms Group and addresses the rapidly growing demand for Low Code platforms such as ServiceNow, Pegasystems, the Microsoft Power Platform, and others. The team builds cross-industry low-code solutions and is responsible for both the development of low-code applications and the delivery of … and implementation services to our client base in accordance with the platform design best practices and a defined implementation methodology. IF YOU ARE Having proven experience implementing and optimizing ServiceNow solutions Possessing deep knowledge of ITIL-based processes and how they map to the ServiceNow module Familiar with facilitation, presentation, and communication Skilled in analytics, problem-solving, and designing processes … Great at developing high-quality documentation and process maps AND YOU WANT TO Lead the design, implementation, and optimization of ServiceNow solutions, including CSM, CMDB Analyze existing ITIL-based processes and recommend improvements using ServiceNow best practices Gather, document, and validate functional and technical requirements from business stakeholders Translate requirements into user stories, use cases, process flows, and functional specifications More ❯

seeking IMMEDIATELY an experienced Genesys Senior Business Analyst. As a Senior Business Analyst, you will take a leadership role in translating business needs into detailed solutions within Genesys Cloud, ServiceNow, and Salesforce environments. You will act as the key liaison between business stakeholders and technical teams to ensure successful, scalable implementations that enhance customer experience and operational efficiency. Key Responsibilities … of Genesys Senior Business Analyst Lead end-to-end requirements gathering, analysis, and documentation for Genesys Cloud or Similar systems for contact centre projects integrating with ServiceNow and Salesforce platforms using AI orchestration. Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and user stories. Support design and configuration of telephony … Senior Business Analyst Bachelor’s degree or higher in Business, IT, Telecommunications, or a related field. 6+ years of experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow, and Salesforce, ideally in contact center or customer experience environments. Strong knowledge of contact center telephony concepts including IVR, ACD, workforce management, and omnichannel routing. Experience with systems integration and More ❯

seeking IMMEDIATELY an experienced Genesys Senior Business Analyst. As a Senior Business Analyst, you will take a leadership role in translating business needs into detailed solutions within Genesys Cloud, ServiceNow, and Salesforce environments. You will act as the key liaison between business stakeholders and technical teams to ensure successful, scalable implementations that enhance customer experience and operational efficiency. Key Responsibilities … of Genesys Senior Business Analyst Lead end-to-end requirements gathering, analysis, and documentation for Genesys Cloud or Similar systems for contact centre projects integrating with ServiceNow and Salesforce platforms using AI orchestration. Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and user stories. Support design and configuration of telephony … Senior Business Analyst Bachelor’s degree or higher in Business, IT, Telecommunications, or a related field. 6+ years of experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow, and Salesforce, ideally in contact center or customer experience environments. Strong knowledge of contact center telephony concepts including IVR, ACD, workforce management, and omnichannel routing. Experience with systems integration and More ❯

seeking IMMEDIATELY an experienced Genesys Senior Business Analyst. As a Senior Business Analyst, you will take a leadership role in translating business needs into detailed solutions within Genesys Cloud, ServiceNow, and Salesforce environments. You will act as the key liaison between business stakeholders and technical teams to ensure successful, scalable implementations that enhance customer experience and operational efficiency. Key Responsibilities … of Genesys Senior Business Analyst Lead end-to-end requirements gathering, analysis, and documentation for Genesys Cloud or Similar systems for contact centre projects integrating with ServiceNow and Salesforce platforms using AI orchestration. Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and user stories. Support design and configuration of telephony … Senior Business Analyst Bachelor’s degree or higher in Business, IT, Telecommunications, or a related field. 6+ years of experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow, and Salesforce, ideally in contact center or customer experience environments. Strong knowledge of contact center telephony concepts including IVR, ACD, workforce management, and omnichannel routing. Experience with systems integration and More ❯

seeking IMMEDIATELY an experienced Genesys Senior Business Analyst. As a Senior Business Analyst, you will take a leadership role in translating business needs into detailed solutions within Genesys Cloud, ServiceNow, and Salesforce environments. You will act as the key liaison between business stakeholders and technical teams to ensure successful, scalable implementations that enhance customer experience and operational efficiency. Key Responsibilities … of Genesys Senior Business Analyst Lead end-to-end requirements gathering, analysis, and documentation for Genesys Cloud or Similar systems for contact centre projects integrating with ServiceNow and Salesforce platforms using AI orchestration. Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and user stories. Support design and configuration of telephony … Senior Business Analyst Bachelor’s degree or higher in Business, IT, Telecommunications, or a related field. 6+ years of experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow, and Salesforce, ideally in contact center or customer experience environments. Strong knowledge of contact center telephony concepts including IVR, ACD, workforce management, and omnichannel routing. Experience with systems integration and More ❯

seeking IMMEDIATELY an experienced Genesys Senior Business Analyst. As a Senior Business Analyst, you will take a leadership role in translating business needs into detailed solutions within Genesys Cloud, ServiceNow, and Salesforce environments. You will act as the key liaison between business stakeholders and technical teams to ensure successful, scalable implementations that enhance customer experience and operational efficiency. Key Responsibilities … of Genesys Senior Business Analyst Lead end-to-end requirements gathering, analysis, and documentation for Genesys Cloud or Similar systems for contact centre projects integrating with ServiceNow and Salesforce platforms using AI orchestration. Collaborate closely with business units, project managers, developers, and third-party vendors to define solution scope, functional specifications, and user stories. Support design and configuration of telephony … Senior Business Analyst Bachelor’s degree or higher in Business, IT, Telecommunications, or a related field. 6+ years of experience as a Business Analyst working with Genesys Cloud, Verint, ServiceNow, and Salesforce, ideally in contact center or customer experience environments. Strong knowledge of contact center telephony concepts including IVR, ACD, workforce management, and omnichannel routing. Experience with systems integration and More ❯

telephony, and conferencing systems Deploy and track IT hardware & maintain asset records Support office/site IT set-ups and relocations Maintain IT facilities and manage stock rooms in ServiceNow Liaise with vendors and escalate complex issues when needed What We're Looking For 4+ years in IT Service Management Strong technical troubleshooting skills Experience in corporate IT environments Excellent … communication & customer service skills Full UK driving licence (travel to other my client offices required) Nice to Have Microsoft Certification ITIL V3/4 Foundation ServiceNow experience ? Contract: On Payroll | 37.5 hrs/week | Expenses paid ? Security Clearance: B level (must be active More ❯

the traditional ITSM Event, Incident, Request, Problem, Knowledge, Change, Configuration, and Release processes. As a Service Performance Management Analyst, you will: • Design, develop and maintain dashboards and reports in ServiceNow and/or Tableau to support our Program, Governance, and Service Providers • Integrate Tableau with various data sources, including SQL databases, cloud platforms, and spreadsheets • Manipulates and simplifies large data … for data modeling and production using prototypes, algorithms, predictive modeling and customer analysis • Skilled at working collaboratively in a complex environment and driving performance achievement and improvements • Proficient with ServiceNow applications of Incident, Problem, Change and Request, CMDB, SLM, and Performance Analytics • Data-driven mindset of service excellence and customer satisfaction • An Active TS/SCI Clearance with Polygraph Desired More ❯

. Incident Management: Serve as a Major Incident Manager when required, supporting technical teams in resolution and leading incident reviews. Knowledge Management and Reporting: Enhance Knowledge Management materials in ServiceNow and produce ad-hoc and management reports to support ITIL processes and audits. This role requires familiarity with all five streams (Problem Management, Service Transition, Change Management, Incident Management, and … ITIL lifecycle certifications are advantageous. Demonstrable experience across all five streams : Problem Management, Service Transition/Service Introduction, Change Management, Incident Management, and Knowledge Management/Reporting. Experience with ServiceNow administration. . Strong proficiency in Microsoft Excel, Microsoft PowerPoint, and Microsoft Word. Prior experience in legal IT. Creative, solution-oriented mindset with strong interpersonal and communication skills. To be considered More ❯

line technical support across customer and retailer care platforms, ensuring reliability and quick resolution of issues. Work with internal teams and external partners to enhance applications including AWS Connect, ServiceNow and OpenText. Contribute to the development and testing of new features, supporting smooth deployment into production. Monitor KPIs, analyse trends, and take proactive steps to improve system performance. Ensure compliance … problems to minimise business impact. Main Skills Needed: Experience in AWS and Azure environments. Strong knowledge of telephony and call centre technologies, ideally Amazon Connect. Hands-on experience with ServiceNow CSM and OpenText. DBA-level SQL skills across SQLServer, Postgres and MySQL. Familiarity with GDPR and data protection in relation to personal data. ITIL v3 background in incident and problem More ❯

line technical support across customer and retailer care platforms, ensuring reliability and quick resolution of issues. Work with internal teams and external partners to enhance applications including AWS Connect, ServiceNow and OpenText. Contribute to the development and testing of new features, supporting smooth deployment into production. Monitor KPIs, analyse trends, and take proactive steps to improve system performance. Ensure compliance … problems to minimise business impact. Main Skills Needed: Experience in AWS and Azure environments. Strong knowledge of telephony and call centre technologies, ideally Amazon Connect. Hands-on experience with ServiceNow CSM and OpenText. DBA-level SQL skills across SQLServer, Postgres and MySQL. Familiarity with GDPR and data protection in relation to personal data. ITIL v3 background in incident and problem More ❯