1st/2nd Line SupportEngineer My client, a Manufacturing company are looking for a 1st/2nd Line SupportEngineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide … Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst more »
and Wipro Ventures. • A hybrid workplace with offices in Boston, MA; Columbus, Ohio; College Park, Maryland. YOUR ROLE: We are seeking a knowledgeable Application SupportEngineer to monitor and maintain the efficiency of our software. In this role, your duties will include working as part of the product … engineering team and collaborating with cross-functional colleagues in Customer Success. You will also be required to provide complex problem solving support to our clients as the last line of defense using extensive knowledge developed by being a critical member of the product engineering team. To ensure success as … an Application SupportEngineer, you should possess extensive experience in providing application support in a fast-paced environment as well as deep engineering talent. Top-Notch Application Support Engineers distinguish themselves by being proactive and digging in to solve problems without the need for further escalation. more »
Desktop SupportEngineer required on an initial 12-month contract supporting an end client based in Cambridge. The successful Desktop SupportEngineer will be working onsite providing real-time IT support to End Users across the company. Tasked with working across a broad range of … technologies and liaising across multiple areas of the business to support incidents, problems and requests. Also responsible for ticket management and escalation, explaining the solutions in technical and nontechnical terms. Technical skills/experience required: Previous experience within a Deskside support role Excellent troubleshooting skills Able to identify … log and resolve technical problems with software, hardware and network systems Comfortable providing remote support when needed Exposure to ticket management and response Excellent communication and stakeholder management skills This is an immediate requirement with interview slots available this/early next week. To discuss this exciting Desktop Supportmore »
Desktop SupportEngineer Up to £35,000 Warrington We have a new opportunity for an experienced Desktop/IT SupportEngineer to join a large & successful engineering company to provide user support to around 3000 users based in the UK. Working within an established team … of 8 support engineers, your role will be broad and varied, from analysing and resolving end user hardware, software and connectivity issues both desk-side and remote users. The company have a structured training and development plan and a range of opportunities for career progression across the business. They more »
3rd Line IT SupportEngineer Oxfordshire/On-Site with occasional travel £40,000 - £45,000 + bonus, share scheme, private dental and medical, a generous pension and more Full Time/Permanent The Role and Company My client, a well-established professional services organisation, is looking for … an experienced 3rd Line IT SupportEngineer to join their small but growing in-house IT Team. The role will be a combination of both support (2nd and 3rd Line) and exciting project work working closely with the IT Manager and other IT Engineers. The role will … order to maximise performance and uptime. Be an effective point of contact for internal IT, resolving issues or referring to 3rd parties as appropriate Support the Helpdesk Team - providing escalation to telephone support, and 1st - 3rd line support as this role is the primary escalation/cover more »
Role: 3rd Line SupportEngineer Salary: £35k - £40k Location Eynsham Summary: This is an exciting opportunity for a 3rd Line SupportEngineer to work in a Service Support Team supporting a mix of education and commercial customers. The role involves providing support for customers … should be prepared to undertake paid overtime in evenings and weekends if required. Key Responsibilities: To provide a professional technical advisory, diagnostic and repair support service to the customer within a Service Team, via telephone, email, and remote support. To manage all incidents within agreed SLA timescales, escalating where … required ensuring that timescales are met. To ensure all support work undertaken is accurately recorded on the Service Management Systems (SMS), ensuring the SMS is kept fully up to date with the status of each ongoing problem To support junior team members in the resolution of incidents. To more »
Job Title: Infrastructure SupportEngineer III – Red Hat Linux enterprise support Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 – 16:30 Mon-Thurs and 07:00 – 13:30 Fri – hours to be … agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure supportengineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically … competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We’re looking for someone to more »
Job Title: Infrastructure SupportEngineer III - Red Hat Linux enterprise support Contract length: 3-months Day rate: £340 inside ir35 through umbrella Location: Edinburgh *Must be holding SC Clearance* Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be … agreed ROLE OVERVIEW: We are looking for customer-focused and enthusiastic 3rd line infrastructure supportengineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically … competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams. The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We're looking for someone to more »
Birmingham, Coleshill, Warwickshire, United Kingdom
VIQU Limited
2nd Line SupportEngineer – Coleshill (West Midlands) £25,000 - £32,000 We’re partnered with a growing IT Managed Service provider based in Coleshill (West Midlands) that is looking to grow their 2nd line team due to growth and further investment. The successful 2nd line engineer will … join a vibrant and talent team of 12 engineers who operate within a collaborate environment. As the 2nd line supportengineer you will be troubleshooting issues with a wide range of customers – this will involve being in the office support remotely and also visiting customer sites (mileage … confident with a variety of technology including Office 365, Azure, Active Directory, Intune, PBX, Firewalls, routers, switches etc. Experience required for the 2nd Line Engineer: Proven experience in a Technical Support Analyst role or similar Strong communication skills. Experience with project work. Strong knowledge of Windows 10/ more »
Sidcup, Greater London, United Kingdom Hybrid / WFH Options
Intec Select Ltd
2nd Line SupportEngineer - South East London/Kent - £28,000 - £36,000 + Excellent Benefits Overview: *This position requires you to have a full UK driving licences and access to a vehicle* An excellent opportunity has arisen with an award winning managed service provider for a Desktop … SupportEngineer to administer and support the customer's infrastructure, delivering 2nd line support. You will ensure the progression and swift resolution of calls logged with the Service Desk whilst managing client expectations in line with Service Level Agreements. Role & Responsibilities: Handle escalated calls from 1st line … to date Attend client sites for issue resolution and pro-active maintenance Essential Skills & Experience: Minimum 3+ years experience on a helpdesk or technical support role Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering Experience managing Azure, primarily Virtual Machine more »
York, North Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Ernest Gordon Recruitment
Graduate IT supportEngineer (Tourism) York/Hybrid £22,000 + Training + Progression + Hybrid + Holidays + Pension + Birthday off Are you a recent Graduate or have some level of Networking ability, ideally VLAN's, routing basics, firewalls, DNS and DHCP, looking for an exciting … in key areas such as Anti-virus protection and firewall software, and 1st and 2nd line support. In this role, the successful Graduate IT SupportEngineer will be providing 1st/2nd line IT support for the extensive portfolio of visitor attractions and support office. This … both remote and on-site support. This role would suit a graduate with a relevant degree, or someone with demonstratable knowledge with key IT Support and Networking skills. The Role: Providing 1st/2nd line Support, both on-site and remote Maintenance of various ICT services through installation more »
has arisen to join a successful business who offer IT solutions to a range of SME and Blue Chip clients. As the 2nd Line SupportEngineer you will be joining a warm friendly team in a vibrant office environment, you will be providing IT support to customers … also attending client site. As the ICT Technician you will act as a first point of call for technical problems raised with the Customer Support Manager. Provide first-line support to customer queries and requests for help via telephone. As the ICT Technician you will route calls to … deal with on-site problems if Senior Engineers are not available. Perform specific tasks or projects as allocated by the Director or a Senior Engineer As the ICT Technician you will attend customer sites to perform network audits and pro-active inspections. Monitor alerts from customer systems (particularly servers more »
Role: SupportEngineer Level 3 – Azure Start Date: ASAP – 18 month PAYE contract, likely to be extended Location: Remote Daily Schedule: 9am-6pm (potential weekend work every 4-5 weeks) A large global organisation are looking to expand their Azure AI Customer Support team. Their goal is … works at the forefront of innovation, ensuring smooth operation and optimization of AI solutions for a diverse range of client needs. As a Technical SupportEngineer for Azure AI, your role is pivotal in the successful implementation and maintenance of our clients' AI initiatives. You will be the … With your deep understanding of AI, cloud computing, networking, security and privacy, you will solve complex issues, deliver personalized solutions, and provide world-class support that our client’s customers rely upon. This is an opportunity to be part of a team that's at the forefront of AI more »
1st/2nd Line Engineer Salary : Up to £30K DOE Location : Exeter My client, an established IT solutions provider based in Exeter, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a … critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment. Key responsibilities Ensure IT issues raised via phone, email, ticketing software are all … with any internal or external projects Occasional on-site visits Skills: Microsoft Office 365 Antivirus solutions Internet Connectivity Active Directory/Group Policies Cloud support (Azure, AWS) Backup systems (Veeam, backup exec etc) Software and hardware installs Networking Protocols - DNS, DHCP, TCP/IP WAN/LAN If you more »
1st/2nd Line Engineer Salary: Up to £30K DOE Location: Exeter My client, an established IT solutions provider based in Exeter, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a … critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment. Key responsibilities: Ensure IT issues raised via phone, email, ticketing software are all … with any internal or external projects Occasional on-site visits Skills: Microsoft Office 365 Antivirus solutions Internet Connectivity Active Directory/Group Policies Cloud support (Azure, AWS) Backup systems (Veeam, backup exec etc) Software and hardware installs Networking Protocols - DNS, DHCP, TCP/IP WAN/LAN If you more »
IT Site SupportEngineer This role will cover sites across the South from St Austell to Oxford. Our Role As a Site SupportEngineer, you will providetechnical support services across our Southern UK sites. In this role, you will facilitate new site deployments and mobilizations … as well as offering general IT support to the Southern sites. Key Responsibilities We are looking for someone to be responsible for the setup and maintenance of remote site networks as well as the documentation of those networks We are looking for someone to be work closely with the … service desk team and help by resolving and support issues whilst onsite at any of the remote offices We are looking for someone to be liaise with the service desk to ensure that any support need is fulfilled whilst on the sites We are looking for someone to more »
Job title: Principal Engineer - Support Engineering (LSA & Supply Support) Location: Barrow-in-Furness preferred, Frimley or Filton. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive What you'll be doing: Identification … and management of support service technical risk and opportunities Co-ordination of sub-systems design teams and ILS teams to influence the design for optimal supportability Support the definition of the enterprise support service solution Support the definition of capability requirements to enable through-life support delivery Your skills and experiences: Essential: Excellent level of domain knowledge over the full range of Support disciplines and how they relate to ILS and Safety Considerable experience of delivering Support Products in appropriate phases of the programme lifecycle and supporting equipment for the UK Ministry of more »
St Asaph, Denbighshire, Wales, United Kingdom Hybrid / WFH Options
Hyperloop Recruitment
2nd Line SupportEngineer £35,000 (DOE) + benefits North Wales (hybrid) Hyperloop Recruitment are looking for a 2nd Line SupportEngineer to join a high-growth scale-up client based in the heart of North Wales. Our client are looking for someone with at least … years' commercial experience in IT Support, to work across 2nd and 3rd line application & infrastructure support, helping assist in solving some of the more complex technical problems facing the business. The role would suit an up-and-coming IT Support professional, looking for the next step in … system protocols. The role also offers some exciting opportunities to travel abroad. Key skills required: Minimum 2 years' commercial experience in IT 2nd line support Strong communication and customer service background Software support Linux Java AWS 3rd line experience (desirable) The role is paying up to more »
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
In Technology Group Limited
1st Line Customer Support Bury St Edmunds (onsite) Up to £25,000 per annum A leading software company is looking for a passionate 1st Line Application SupportEngineer to join their team. You will be responsible for being the 1st point of contact to all end users … including logging cases and reports. Responsibilities: 1st Line Support- logging service incident requests Upgrades/Installations/Troubleshooting of bespoke software Escalating issues to Customer Support Manager Assist Support Team with day-to-day duties Working hours: Monday- Friday 9am-5pm. This position would be the great … next step for a Junior SupportEngineer looking to progress in their career and gain further experience within different industries. Interviews will be taking place from Monday 8th April. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. more »
Senior IT SupportEngineer - Bradford Role: Senior IT SupportEngineer Location: Bradford Salary: £30,000 - £40,000 A longstanding MSP in Bradford is seeking an experienced Senior IT Engineer to add to its team. They are seeking an individual with a passion to learn and … develop, as well as having the autonomy and self confidence to assist the help desk with escalated tickets and support clients onsite for project work. Regarding projects you will work regularly alongside the MD to assist clients with server upgrades, Exchange to Office 365 migrations, and network rollouts. You more »
We are seeking a talented and motivated Telematics SupportEngineer to join our dynamic team. As a Telematics SupportEngineer, you will play a crucial role in the development and enhancement of our telematics products. You will collaborate with cross-functional teams to design, implement, and … support innovative solutions that meet the evolving needs of our customers globally. Key Responsibilities Provide Project Support: Actively participate in project meetings and new product introduction processes, contributing to effective planning and execution. Supplier Collaboration: Work closely with suppliers to leverage their products effectively, ensuring optimal utilization to … regulatory requirements to drive innovation, identify opportunities for improvement, and contribute to maintaining Brigade's competitive advantage in the telematics market. Highly Effective Technical Support: Provide technical support to sales and marketing teams, customers, and internal stakeholders, including product demonstrations, customer presentations, and troubleshooting assistance. Department Supportmore »
Junior IT SupportEngineer | Devizes | Full-time | £25,200 - £26,500 Oakford is a substantial Cloud and Managed Service Provider supplying technical services across the South West from our bases in Wiltshire and Dorset. We offer the full spectrum of IT from consultancy and support through to … in the area. We provide great opportunities to learn new skills and with sound growth, the prospects for career advancement are excellent. The IT SupportEngineer is a varied and challenging role. You will be visiting customers on both a scheduled and ad-hoc basis to maintain systems … acquired skills to become an asset to the team. Are you the right person for the job? The must haves: Minimum 1-year IT support experience. Active Directory and Microsoft 365 administration/support Troubleshooting and supporting modern desktop environments (Windows 10/macOS) Understanding of computer and more »
Blandford Forum, Dorset, South West, United Kingdom
Oakford Technology
Junior IT SupportEngineer | Blandford Forum | Full-time | £25,200 - £26,500 Oakford is a substantial Cloud and Managed Service Provider supplying technical services across the South West from our bases in Wiltshire and Dorset. We offer the full spectrum of IT from consultancy and support through … in the area. We provide great opportunities to learn new skills and with sound growth, the prospects for career advancement are excellent. The IT SupportEngineer is a varied and challenging role. You will be visiting customers on both a scheduled and ad-hoc basis to maintain systems … acquired skills to become an asset to the team. Are you the right person for the job? The must haves: Minimum 1-year IT support experience. Active Directory and Microsoft 365 administration/support Troubleshooting and supporting modern desktop environments (Windows 10/macOS) Understanding of computer and more »
Our client is an international IT Service Provider who requires an experienced Audio Visual SupportEngineer (AV Engineer) to support one of their large customers in London. START: ASAP END DATE: 31/03/2025 RATE: £24.18 PER HOUR (INSIDE IR35) L2 AV Engineer for Meeting Room Support * experience of Zoom, Teams and Crestron technology solutions * experience of installing and removing AV hardware for meeting and conference room support * perform management of Incidents logged * maintain and update Incident details relevant for support. * handle Incident escalation and communicate to the Third-Party … equipment within Executive and High Value Rooms * proactive monitoring of the Zoom Dashboard platform. * Critical Spares Management and performing hardware breakfix activities. * end User support on Meeting Room device usage including controls, how to connect/leave a meeting. * preventative maintenance checks on Meeting Room equipment including but not more »
Kent, Weavering, United Kingdom Hybrid / WFH Options
Pearson Whiffin Recruitment Ltd
IT SupportEngineer - Kent - Onsite - £30,000 per annum + excellent benefits Overview: An excellent opportunity has arisen with a large MSP based in Kent for a 1st Line SupportEngineer to be responsible for ensuring all IT Systems are up and running and providing users … ownership of incidents and requests assigned to you and manage them through to resolution. Role & Responsibilities: Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems. Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Monitoring and … the IT Manager and Management Team. Maintaining and updating technical documentation regularly Essential Skills & Experience: 2+ years’ experience in a 1st/2nd line support role Good knowledge and experience of ITIL Best Practice Knowledge and experience of working with support of MS AD, MS exchange, MS more »