101 to 125 of 175 User Research Jobs

expertise across the DDaT Service Design lifecycle. Proven experience delivering end-to-end service design. Ability to create service artefacts at multiple levels, from user journeys and blueprints through to wider service ecosystems. Strong evidence-based design capability, including insight synthesis, problem framing and prioritisation. Experience working within complex … across engineering, product, policy and business functions. What You'll Do Lead service design activities across Discovery, Alpha, Beta and Live. Produce service maps, user journeys, service blueprints and end-to-end service models. Work collaboratively with multidisciplinary teams to align user needs, business objectives and technology constraints. ...

beginning of a major transformation rather than maintain an existing product. Working alongside Creative, CRO, Product and Development, you'll influence everything from customer research and experimentation through to prototyping, testing and launch. If you're motivated by ownership, measurable impact and seeing your work directly influence commercial performance … lives and breathes ecommerce design, with a strong handle on UX - a track record of designing customer journeys that balance commercial performance with exceptional user experience. You'll understand how customers browse, compare, configure and ultimately convert, using research and data to continuously improve those journeys A designer ...

ensure accurate, accessible implementation of designs Ensure all interface designs meet WCAG 2.2 accessibility standards and responsive design requirements Work with UX designers and user researchers to refine interactions based on evidence Maintain design system consistency and contribute to shared component libraries Document interaction specifications clearly to support development ...

functional and non-functional requirements, maintaining full end-to-end traceability. Apply structured prioritisation techniques such as MoSCoW in line with DSDM principles. Produce user journeys, workflows, and wireframes using tools such as Figma or Miro. Conduct user research activities including observation and contextual inquiry to identify … usability improvements. Translate requirements into structured user stories within Azure DevOps (or similar tools). Define clear, testable acceptance criteria using Behaviour-Driven Development (Given/When/Then). Work closely with the Architect to ensure alignment between requirements and system architecture. Support sprint planning, backlog refinement, reviews ...

gain buy-in from senior stakeholders. Translate complex business challenges into intuitive digital experiences and workflows. Build evidence-based product strategies informed by user research, analytics, experimentation, and business outcomes. Work closely with engineering teams to prioritise delivery and ensure solutions remain user-centric. Explore where … Product Management experience delivering products from concept through to launch and adoption. A genuine design background with experience creating high-fidelity mock-ups, prototypes, user journeys, and product concepts. Excellent front-end product instincts and an eye for user experience. Strong discovery and stakeholder engagement skills. Experience working ...

platforms, including HR, Finance, Operations, Fundraising and Digital Engagement systems, partnering with stakeholders to translate organisational challenges into clear technical requirements and deliver effective, user-focused solutions. Key responsibilities include: Lead discovery activities, user research and requirements gathering to understand business challenges and define technical specifications … current and future-state processes, identifying opportunities for optimisation and improved workflows Create user stories, technical documentation, process maps and functional specifications for technical and non-technical audiences Design, coordinate and execute User Acceptance Testing (UAT) to ensure solutions meet business needs Support platform configuration including workflows, permissions ...

platforms, including HR, Finance, Operations, Fundraising and Digital Engagement systems, partnering with stakeholders to translate organisational challenges into clear technical requirements and deliver effective, user-focused solutions. Key responsibilities include: Lead discovery activities, user research and requirements gathering to understand business challenges and define technical specifications … current and future-state processes, identifying opportunities for optimisation and improved workflows Create user stories, technical documentation, process maps and functional specifications for technical and non-technical audiences Design, coordinate and execute User Acceptance Testing (UAT) to ensure solutions meet business needs Support platform configuration including workflows, permissions ...

context and depth to project work, accelerating delivery and insight. Nice to have: Background in leading or contributing to Discovery and Alpha phases, including user research, prototyping, and service design. Experience working within UK government digital frameworks and adherence to GDS service standards. Qualifications & Certifications: A degree ...

join Our IT Team sits within our wider Business Services Division. The team is responsible for all aspects of IT across the business, covering User Support, Infrastructure, Security, Data and Development Teams. This role sits within a cross-functional team focused on developing innovative solutions that improve … practitioners, technical teams, clients and third-party vendors, helping to shape and deliver initiatives and product features grounded in clear business needs, high-quality user experience, and measurable value.The role partners closely with engineering, design, data and delivery colleagues to ensure solutions are feasible, usable, valuable and adopted. Main ...

opportunity for a Service Designer with strong DDaT experience to work across complex, multidisciplinary environments, shaping end-to-end services and helping organisations align user needs, business objectives and technology constraints. Key Responsibilities As a Service Designer, you will: Lead service design activities across Discovery, Alpha, Beta and Live … . Develop service maps, user journeys, service blueprints and end-to-end service models. Collaborate with multidisciplinary teams across engineering, product, technology and policy . Provide professional advice on service design approaches, risks and opportunities. Coordinate service design activities to meet agreed time, quality and business expectations . Facilitate ...

Migration & Borders Portfolio , supporting work across the Immigration Enforcement domain. Working as part of an Agile delivery team, you'll create clear, accessible and user-centred content that helps users complete complex government services. You'll collaborate closely with User Researchers, Service Designers, Interaction Designers, Product Managers … Developers to ensure content meets user needs while aligning with the Government Service Standard. This is an excellent opportunity to join an established Capgemini delivery team supporting one of the Home Office's key transformation programmes. Key Responsibilities * Design, write and iterate user-centred content for digital services ...

Migration & Borders Portfolio , supporting work across the Immigration Enforcement domain. Working as part of an Agile delivery team, you'll create clear, accessible and user-centred content that helps users complete complex government services. You'll collaborate closely with User Researchers, Service Designers, Interaction Designers, Product Managers … Developers to ensure content meets user needs while aligning with the Government Service Standard. This is an excellent opportunity to join an established Capgemini delivery team supporting one of the Home Office's key transformation programmes. Key Responsibilities * Design, write and iterate user-centred content for digital services ...

service design delivery Create journeys, service blueprints, personas, and experience maps Facilitate workshops, design sprints, and co-creation sessions with stakeholders Translate user research into clear, actionable service improvements Champion inclusive, accessible design across all stages of delivery What’s In It For You? Competitive salary with fast ...

context and depth to project work, accelerating delivery and insight. Nice to have: Background in leading or contributing to Discovery and Alpha phases, including user research, prototyping, and service design. Experience working within UK government digital frameworks and adherence to GDS service standards. Qualifications & Certifications: A degree ...

recently secured approval to support a UK Government organisation that has successfully used a service design-led approach to uncover user needs, solve complex problems, and launch new digital services. Following this success, they are looking for a Service Designer to help shape and mature their service design capability.You … from day one. Help solve meaningful public sector challenges and shape new digital services. You'll have experience across the service design lifecycle, including user research, ethnography, workshop facilitation, journey mapping, ideation and high-level prototyping. A background in interaction or UX design is also welcome ...

recently secured approval to support a UK Government organisation that has successfully used a service design-led approach to uncover user needs, solve complex problems, and launch new digital services. Following this success, they are looking for a Service Designer to help shape and mature their service design capability. … from day one. Help solve meaningful public sector challenges and shape new digital services. You'll have experience across the service design lifecycle, including user research, ethnography, workshop facilitation, journey mapping, ideation and high-level prototyping. A background in interaction or UX design is also welcome ...

with designers, copywriters and project managers, as well as internal stakeholders and outside agencies, to define problems, shape experience strategy and translate business and user needs into clear, engaging solutions. Using discovery, customer journey thinking and strong visual design, you will recommend and develop scalable experience solutions that … tools will support this work where they improve learning, efficiency or creative quality. The Day-to-Day: Lead UX discovery and problem framing, using user, business and market insights to identify needs, define opportunities and shape clear design briefs. Map and evaluate customer journeys, information architecture and key interactions ...

Labs is a fast-growing UK technology consultancy delivering digital transformation across enterprise, government and regulated sectors. We specialise in cloud, data, software engineering, user-centred design and AI, helping organisations deliver better services through modern technology and agile ways of working. We're currently supporting the delivery … critical digital services within a major UK government programme and are looking for experienced Service Designers to join our growing User Centred Design teams. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role ...

will support and deliver conversion rate optimisation initiatives across key digital platforms. Responsibilities include: Analysing customer behaviour to identify opportunities to improve conversion and user experience Using tools such as heatmaps, session recordings, funnel analysis, and user research to generate actionable insights Designing, coordinating, and evaluating … with Trading, Product, Design, and Digital teams to implement improvements Monitoring performance, measuring ROI, and reporting on testing outcomes Conducting competitor analysis and market research to support optimisation strategies Contributing to the ongoing development of a mature test-and-learn culture Your Skills & Experience Strong commercial experience within ...

means working in agile squads, contributing to prototypes and interaction flows, and helping shape how content design integrates across complex financial products — grounded in user research and a genuine desire to make things clearer for customers. What you'll be doing Owning the end-to-end content design … want to be part of a team that does too. At least 1+ years of content design experience and a portfolio demonstrating clear, user-centred content solutions A strong understanding of user-centred design principles and how content integrates with design systems and product development Experience working ...

delivery of complex digital tools, data-sharing frameworks, and innovation programmes across external delivery partners. Team Leadership: Inspire and coordinate multidisciplinary delivery teams (user research, service design, data engineering, domain specialists) through clarity, influence, and unblocking. Stakeholder Management: Cultivate trusted relationships across central government departments, local authorities, healthcare …/products from discovery to delivery, ideally in or alongside the public or social sector. Agile & Product Delivery: Strong grasp of the product lifecycle, user-centred design principles, and modern delivery methods. Cross-Functional Communication: Ability to operate as a strong generalist who can rapidly digest new technical domains ...

improvement of critical services. You will work across business, digital and operational teams to understand current challenges, define requirements and help shape effective, user-focused solutions. Key Responsibilities Lead business analysis activities across complex projects and transformation initiatives. Engage with stakeholders across operational, technical and senior leadership teams … outcomes for delivery teams. Undertake gap analysis and support options assessment and solution development. Work collaboratively within multidisciplinary Agile teams, including Product, Delivery, Architecture, User Research and Technical colleagues. Support prioritisation of requirements, user stories and acceptance criteria. Identify dependencies, risks and impacts associated with business ...

They are a leading consumer focused digital organisation with a strong technology and data driven culture. Their platform supports millions of users, helping customers research, compare, and make informed purchasing decisions. Data plays a central role in decision making across the business, and analytics is deeply embedded within product … development. They offer a collaborative environment where analysts work closely with Product, Engineering, Design, and Research teams to solve complex customer challenges. The Role As a Senior Data Analyst, you will: Partner with product teams to define success metrics and measurement frameworks Establish robust governance, monitoring, and reporting standards ...

with strong consulting experience and enjoys solving complex, high-impact challenges for clients. What you'll be doing Leading multidisciplinary product teams to deliver user-centred digital services. Defining product vision, strategy and roadmaps aligned to client objectives. Working closely with senior stakeholders to shape digital transformation programmes. Coaching … mentoring Product Managers, helping to build high-performing teams. Using data, user research and commercial insight to prioritise product decisions. Driving agile delivery across large-scale, mission-critical programmes. What they're looking for Proven experience as a Senior or Lead Product Manager within a consultancy or digital ...

Consultant/Senior Consultant – User Experience Designer £45,000 – £55,000/£60,000-£70,000 London, Newcastle, Glasgow & Manchester | Permanent Must be either eligible for or already hold an active Security Clearance We're working with a leading digital transformation consultancy that partners with organisations across both … combining strategy, design, technology, and data-driven thinking, our client helps organisations create products and services that are intuitive, accessible, and built around real user needs. You Will Need Strong experience delivering end-to-end UX design within agile, multidisciplinary environments Experience creating wireframes, user flows, prototypes ...