First Line Support Technician (Level 1 IT Support)
- Hiring Organisation
- THAMES 360
- Location
- Hook, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £26,000 - £30,000 per annum
SLAs. Technical Troubleshooting: Deliver first-line assistance for common user problems, including password resets, account unlocks, printer connectivity issues, software installations/uninstallations, basic Windows/macOS troubleshooting, and Microsoft 365/Office application support. Hardware Setup: Configure and deploy new laptops, desktops, monitors, and peripherals for users (including … Required Skills & Qualifications Education/Certifications: CompTIA A+, IT-related diploma/degree, or equivalent practical experience preferred. Technical Knowledge: Solid foundational understanding of: Windows/macOS operating systems Basic networking (IP addressing, Wi-Fi connectivity, DNS basics) Microsoft 365/Office suite troubleshooting Hardware peripherals and basic diagnostics ...