IT Support Analyst
UK

The median IT Support Analyst salary in the UK is £31,500 per year according to job vacancies posted during the 6 months to 28 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 478 571 723
Rank change year-on-year +93 +152 -106
Permanent jobs requiring an IT Support Analyst 485 431 586
As % of all permanent jobs advertised in the UK 0.47% 0.44% 0.35%
As % of the Job Titles category 0.50% 0.48% 0.37%
Number of salaries quoted 401 374 536
10th Percentile £24,000 £22,500 £21,250
25th Percentile £26,250 £26,000 £24,000
Median annual salary (50th Percentile) £31,500 £30,000 £28,500
Median % change year-on-year +5.00% +5.26% -0.44%
75th Percentile £37,500 £37,188 £35,000
90th Percentile £45,500 £42,500 £47,500
UK excluding London median annual salary £30,000 £27,500 £26,000
% change year-on-year +9.09% +5.77% +4.00%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 97,260 88,990 160,374
% of permanent jobs with a recognized job title 94.78% 91.41% 96.06%
Number of salaries quoted 69,382 56,369 85,188
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,663
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,173
% change year-on-year -6.54% +6.63% +5.63%

IT Support Analyst
Job Vacancy Trend

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Analyst in the UK

IT Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Analyst.

Salary trend for IT Support Analyst in the UK

IT Support Analyst
Salary Histogram

Salary distribution for jobs citing IT Support Analyst over the 6 months to 28 May 2024.

Salary histogram for IT Support Analyst in the UK

IT Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the UK over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +116 450 £31,500 +1.61% 66
UK excluding London +63 362 £30,000 +9.09% 48
London +97 111 £36,000 -1.37% 21
South East +47 103 £32,500 +14.04% 10
Work from Home +32 92 £31,500 +5.00% 13
Midlands +38 83 £27,000 -1.82% 8
North of England +60 69 £28,000 +7.69% 10
West Midlands +33 46 £31,000 +5.77% 3
South West -28 45 £26,500 -7.83% 16
East of England +9 40 £28,500 +3.64% 1
Yorkshire +100 37 £29,750 +2.59% 3
East Midlands +5 37 £26,000 -5.45% 5
North West -4 29 £28,000 +12.00% 7
Scotland -67 22 £34,250 +24.55% 2
North East -5 3 - -
Wales -6 1 - - 1

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 28 May 2024, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Analyst in the job title.

1 259 (53.40%) Windows
2 239 (49.28%) Microsoft 365
3 236 (48.66%) Microsoft
4 225 (46.39%) Active Directory
5 145 (29.90%) Social Skills
6 130 (26.80%) Windows 10
7 129 (26.60%) Customer Service
8 117 (24.12%) Azure
9 107 (22.06%) ITIL
10 106 (21.86%) Microsoft Office
11 101 (20.82%) Problem-Solving
12 99 (20.41%) Microsoft Exchange
13 76 (15.67%) Windows Server
14 57 (11.75%) Entra ID
15 55 (11.34%) Finance
16 53 (10.93%) SCCM
17 50 (10.31%) Service Delivery
18 48 (9.90%) VMware
19 46 (9.48%) WAN
19 46 (9.48%) Degree
20 45 (9.28%) DHCP
20 45 (9.28%) Change Management
21 44 (9.07%) VPN
21 44 (9.07%) DNS
22 43 (8.87%) Firewall
23 42 (8.66%) ITSM
23 42 (8.66%) LAN
24 41 (8.45%) Analytical Skills
25 40 (8.25%) Law
26 39 (8.04%) Legal

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 99 (20.41%) Microsoft Exchange
2 37 (7.63%) SharePoint
3 5 (1.03%) IIS
4 4 (0.82%) Exchange Server 2013
5 2 (0.41%) Skype for Business
6 1 (0.21%) CMS
6 1 (0.21%) SharePoint 2013
Applications
1 106 (21.86%) Microsoft Office
2 7 (1.44%) Microsoft Excel
3 5 (1.03%) Microsoft PowerPoint
4 1 (0.21%) S-PLUS
Business Applications
1 5 (1.03%) Carpe Diem
1 5 (1.03%) Dynamics CRM
1 5 (1.03%) Dynamics GP
2 2 (0.41%) Misys Midas
3 1 (0.21%) Elite 3E
3 1 (0.21%) Epicor Tropos
3 1 (0.21%) Visualfiles
Cloud Services
1 239 (49.28%) Microsoft 365
2 117 (24.12%) Azure
3 57 (11.75%) Entra ID
4 18 (3.71%) AWS
5 13 (2.68%) OneDrive
6 11 (2.27%) Dynamics 365
7 10 (2.06%) Google Workspace
7 10 (2.06%) WhatsApp
8 9 (1.86%) Mimecast
9 8 (1.65%) Power Platform
10 3 (0.62%) Power Automate
11 2 (0.41%) Snowflake
12 1 (0.21%) Adobe Creative Cloud
12 1 (0.21%) Azure Stack
12 1 (0.21%) GCP
12 1 (0.21%) IaaS
12 1 (0.21%) PaaS
12 1 (0.21%) PowerApps
12 1 (0.21%) SaaS
Communications & Networking
1 46 (9.48%) WAN
2 45 (9.28%) DHCP
3 44 (9.07%) DNS
3 44 (9.07%) VPN
4 43 (8.87%) Firewall
5 42 (8.66%) LAN
6 32 (6.60%) VoIP
7 25 (5.15%) TCP/IP
8 23 (4.74%) Internet
9 20 (4.12%) Wi-Fi
10 16 (3.30%) VLAN
11 11 (2.27%) WLAN
12 9 (1.86%) Structured Cabling
13 8 (1.65%) Network Security
14 7 (1.44%) Cisco IOS
15 6 (1.24%) Broadband
15 6 (1.24%) Remote Desktop
15 6 (1.24%) Skype
16 5 (1.03%) Intranet
17 4 (0.82%) Wireless
Database & Business Intelligence
1 14 (2.89%) SQL Server
2 7 (1.44%) Power BI
3 5 (1.03%) SQL Server Reporting Services
4 3 (0.62%) MySQL
5 2 (0.41%) BusinessObjects
6 1 (0.21%) Crystal Reports
6 1 (0.21%) Oracle Database
6 1 (0.21%) SQL Server Integration Services
Development Applications
1 4 (0.82%) JIRA
General
1 145 (29.90%) Social Skills
2 55 (11.34%) Finance
3 41 (8.45%) Analytical Skills
4 40 (8.25%) Law
5 39 (8.04%) Legal
6 20 (4.12%) Manufacturing
7 15 (3.09%) Retail
8 14 (2.89%) Inclusion and Diversity
9 12 (2.47%) Telecoms
10 8 (1.65%) Automotive
10 8 (1.65%) Banking
10 8 (1.65%) German Language
11 6 (1.24%) Documentation Skills
11 6 (1.24%) Marketing
11 6 (1.24%) Pharmaceutical
12 4 (0.82%) Agriculture
12 4 (0.82%) Organisational Skills
13 3 (0.62%) Advertising
13 3 (0.62%) Multimedia
13 3 (0.62%) Public Sector
Libraries, Frameworks & Software Standards
1 6 (1.24%) OLE
2 3 (0.62%) HTML
2 3 (0.62%) Software Packaging
3 1 (0.21%) .NET
3 1 (0.21%) SAML
Miscellaneous
1 24 (4.95%) Fat Client
1 24 (4.95%) Thin Client
2 21 (4.33%) Driving Licence
3 18 (3.71%) Video Conferencing
4 17 (3.51%) Self-Motivation
5 12 (2.47%) Onboarding
6 6 (1.24%) iPad
6 6 (1.24%) iPhone
6 6 (1.24%) Smartphone
7 5 (1.03%) Educational Technology
8 4 (0.82%) Life Science
8 4 (0.82%) Management Information System
8 4 (0.82%) Replication
9 3 (0.62%) Blackberry
9 3 (0.62%) CCTV
9 3 (0.62%) CMDB
9 3 (0.62%) Enterprise Software
9 3 (0.62%) EPoS
9 3 (0.62%) Media Streaming
9 3 (0.62%) Team-Oriented Environment
Operating Systems
1 259 (53.40%) Windows
2 130 (26.80%) Windows 10
3 76 (15.67%) Windows Server
4 38 (7.84%) Apple iOS
5 29 (5.98%) Android
6 24 (4.95%) Linux
7 23 (4.74%) Windows Server 2019
8 20 (4.12%) Mac OS
9 10 (2.06%) Windows 7
10 9 (1.86%) Windows Server 2016
11 8 (1.65%) Windows Server 2012
12 6 (1.24%) Mac OS X
13 4 (0.82%) Unix
14 1 (0.21%) VMS
14 1 (0.21%) Windows Mobile
Processes & Methodologies
1 129 (26.60%) Customer Service
2 107 (22.06%) ITIL
3 101 (20.82%) Problem-Solving
4 50 (10.31%) Service Delivery
5 45 (9.28%) Change Management
6 42 (8.66%) ITSM
7 38 (7.84%) Agile
8 37 (7.63%) Service Management
9 31 (6.39%) Asset Management
9 31 (6.39%) Continuous Improvement
10 29 (5.98%) Incident Management
11 21 (4.33%) Cybersecurity
12 20 (4.12%) Problem Management
12 20 (4.12%) Project Planning
13 16 (3.30%) Document Management
14 14 (2.89%) ERP
14 14 (2.89%) Information Security
14 14 (2.89%) Mobile Device Management
15 12 (2.47%) Computer Science
15 12 (2.47%) CRM
Programming Languages
1 21 (4.33%) SQL
2 10 (2.06%) PowerShell
3 5 (1.03%) Bash
4 4 (0.82%) Java
5 3 (0.62%) C#
5 3 (0.62%) PHP
6 2 (0.41%) C
6 2 (0.41%) COBOL
Qualifications
1 46 (9.48%) Degree
2 15 (3.09%) Microsoft Certification
3 14 (2.89%) A+ Certification
4 10 (2.06%) Computer Science Degree
5 9 (1.86%) AWS Certification
6 7 (1.44%) MCP
7 4 (0.82%) Azure Certification
7 4 (0.82%) DBS Check
7 4 (0.82%) MCSE
7 4 (0.82%) SC Cleared
7 4 (0.82%) Security Cleared
8 3 (0.62%) CCNA
8 3 (0.62%) Cisco Certification
8 3 (0.62%) ITIL Certification
8 3 (0.62%) MCITP
9 1 (0.21%) CompTIA Security+
9 1 (0.21%) ITIL Foundation Certificate
9 1 (0.21%) Network+ Certification
Quality Assurance & Compliance
1 36 (7.42%) SLA
2 14 (2.89%) Cyber Essentials
3 10 (2.06%) ISO/IEC 27001
4 4 (0.82%) Sarbanes-Oxley
5 2 (0.41%) GDPR
5 2 (0.41%) PMO
6 1 (0.21%) Accessibility
6 1 (0.21%) Cyber Essentials PLUS
System Software
1 225 (46.39%) Active Directory
2 34 (7.01%) VMware Infrastructure
3 24 (4.95%) Virtual Desktop
4 10 (2.06%) Hyper-V
5 1 (0.21%) Virtual Machines
Systems Management
1 53 (10.93%) SCCM
2 27 (5.57%) Microsoft Intune
3 19 (3.92%) Jamf Pro
4 5 (1.03%) PaperCut
4 5 (1.03%) Systems Management Server (SMS)
5 4 (0.82%) AirWatch
5 4 (0.82%) WhatsUp Gold
6 3 (0.62%) FortiGate
7 2 (0.41%) Progress Chef
8 1 (0.21%) MobiControl
8 1 (0.21%) Single Sign-On
Vendors
1 236 (48.66%) Microsoft
2 48 (9.90%) VMware
3 37 (7.63%) Cisco
3 37 (7.63%) Citrix
4 19 (3.92%) Apple
5 18 (3.71%) ServiceNow
6 17 (3.51%) iManage
7 12 (2.47%) Adobe
7 12 (2.47%) Meraki
8 11 (2.27%) Avaya
9 10 (2.06%) Dell
10 9 (1.86%) Bloomberg
10 9 (1.86%) Veeam
11 8 (1.65%) HP
11 8 (1.65%) Palo Alto
12 7 (1.44%) Canon
12 7 (1.44%) Google
13 5 (1.03%) Rapid7
13 5 (1.03%) Sage
13 5 (1.03%) SAP