Services Manager
UK

The median Services Manager salary in the UK is £52,501 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 334 462 532
Rank change year-on-year +128 +70 -106
Permanent jobs requiring a Service Manager 833 620 1,018
As % of all permanent jobs advertised in the UK 0.83% 0.63% 0.62%
As % of the Job Titles category 0.87% 0.69% 0.65%
Number of salaries quoted 603 489 855
10th Percentile £35,000 £39,748 £41,012
25th Percentile £41,250 £46,250 £46,250
Median annual salary (50th Percentile) £52,501 £60,000 £55,000
Median % change year-on-year -12.50% +9.09% +8.91%
75th Percentile £65,000 £71,250 £68,750
90th Percentile £77,500 £82,500 £77,500
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +10.53%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 95,626 90,111 157,385
% of permanent jobs with a recognized job title 94.75% 91.48% 96.08%
Number of salaries quoted 68,292 56,801 84,606
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,250 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,250 £50,173
% change year-on-year -6.10% +6.13% +5.63%

Service Manager
Job Vacancy Trend

Job postings that featured Service Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Manager in the UK

Service Manager
Salary Trend

3-month moving average salary quoted in jobs citing Service Manager.

Salary trend for Service Manager in the UK

Service Manager
Salary Histogram

Salary distribution for jobs citing Service Manager over the 6 months to 23 May 2024.

Salary histogram for Service Manager in the UK

Service Manager
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the UK over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +146 790 £53,635 -10.61% 231
UK excluding London +84 545 £50,000 -9.09% 168
London +176 259 £65,000 -2.80% 90
Work from Home +22 224 £55,000 -8.33% 72
North of England +94 187 £47,500 -5.00% 32
South East +38 125 £50,000 -13.04% 60
Yorkshire +102 91 £50,000 -11.89% 14
Midlands +18 90 £54,143 +4.12% 36
South West +23 86 £50,000 -9.09% 15
North West +22 74 £46,783 -1.51% 17
West Midlands +25 58 £60,000 +9.09% 19
East of England 0 33 £47,250 -10.00% 19
East Midlands +3 30 £38,750 -13.67% 17
North East +10 22 £45,000 -10.00% 1
Scotland -52 19 £47,500 -2.56% 7
Wales -1 5 £40,000 -33.33% 4

Service Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 23 May 2024, Service Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Manager in the job title.

1 484 (58.10%) Service Delivery
2 347 (41.66%) ITIL
2 347 (41.66%) Social Skills
3 261 (31.33%) Service Management
4 248 (29.77%) Microsoft
5 236 (28.33%) Finance
6 225 (27.01%) SLA
7 184 (22.09%) ITSM
7 184 (22.09%) Mentoring
8 152 (18.25%) ServiceNow
9 127 (15.25%) Performance Management
10 125 (15.01%) Customer Service
11 122 (14.65%) Contract Negotiation
12 119 (14.29%) Inclusion and Diversity
13 117 (14.05%) Law
14 116 (13.93%) SaaS
15 111 (13.33%) Problem-Solving
16 101 (12.12%) Degree
17 100 (12.00%) Incident Management
18 96 (11.52%) Microsoft 365
19 95 (11.40%) Dell
20 94 (11.28%) Stakeholder Management
21 91 (10.92%) Continuous Improvement
21 91 (10.92%) Azure
22 86 (10.32%) Project Management
23 78 (9.36%) Problem Management
24 73 (8.76%) Line Management
25 71 (8.52%) ITIL Certification
26 70 (8.40%) Agile
27 68 (8.16%) Analytical Skills

Service Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (1.44%) Microsoft Exchange
2 11 (1.32%) SharePoint
3 9 (1.08%) Confluence
Applications
1 37 (4.44%) Microsoft Office
2 28 (3.36%) Microsoft Excel
3 14 (1.68%) Microsoft PowerPoint
Business Applications
1 8 (0.96%) Dynamics CRM
2 5 (0.60%) SAP ERP
3 2 (0.24%) iTrent
3 2 (0.24%) Raiser’s Edge
4 1 (0.12%) Oracle EBS
4 1 (0.12%) Oracle ERP
4 1 (0.12%) Remedy ITSM
4 1 (0.12%) SAP HR
4 1 (0.12%) SmartPlant
Cloud Services
1 116 (13.93%) SaaS
2 96 (11.52%) Microsoft 365
3 91 (10.92%) Azure
4 30 (3.60%) Cloud Computing
5 21 (2.52%) AWS
6 20 (2.40%) Power Platform
7 14 (1.68%) Entra ID
8 5 (0.60%) GCP
9 4 (0.48%) Mimecast
10 3 (0.36%) Amazon EC2
10 3 (0.36%) Amazon S3
10 3 (0.36%) AWS Lambda
10 3 (0.36%) MailChimp
10 3 (0.36%) Route 53
10 3 (0.36%) Serverless
10 3 (0.36%) WhatsApp
10 3 (0.36%) Zapier
11 2 (0.24%) Dynamics 365
11 2 (0.24%) Google Workspace
11 2 (0.24%) PaaS
Communications & Networking
1 22 (2.64%) WAN
2 17 (2.04%) LAN
3 12 (1.44%) Wi-Fi
4 11 (1.32%) Firewall
5 9 (1.08%) DHCP
5 9 (1.08%) DNS
6 7 (0.84%) Remote Desktop
7 6 (0.72%) Internet
8 5 (0.60%) SD-WAN
8 5 (0.60%) VPN
8 5 (0.60%) Wireless
9 4 (0.48%) Network Security
10 3 (0.36%) VoIP
10 3 (0.36%) WLAN
11 2 (0.24%) NAS
11 2 (0.24%) VSAT
12 1 (0.12%) Cisco IOS
12 1 (0.12%) TCP/IP
Database & Business Intelligence
1 19 (2.28%) Power BI
2 14 (1.68%) SQL Server
3 8 (0.96%) Data Warehouse
4 6 (0.72%) SAP HANA
4 6 (0.72%) SQL Server Reporting Services
5 5 (0.60%) RDBMS
5 5 (0.60%) Relational Database
6 3 (0.36%) Amazon RDS
7 1 (0.12%) Oracle Reports
7 1 (0.12%) PowerPivot
Development Applications
1 12 (1.44%) JIRA
2 2 (0.24%) Bitbucket
2 2 (0.24%) GitLab
General
1 347 (41.66%) Social Skills
2 236 (28.33%) Finance
3 119 (14.29%) Inclusion and Diversity
4 117 (14.05%) Law
5 68 (8.16%) Analytical Skills
6 50 (6.00%) Presentation Skills
7 42 (5.04%) Retail
8 41 (4.92%) Public Sector
9 36 (4.32%) Banking
10 32 (3.84%) Influencing Skills
11 25 (3.00%) Telecoms
12 16 (1.92%) Legal
13 15 (1.80%) Manufacturing
13 15 (1.80%) Spanish Language
14 11 (1.32%) Organisational Skills
15 10 (1.20%) Advertising
15 10 (1.20%) Fire and Rescue
15 10 (1.20%) French Language
15 10 (1.20%) Marketing
15 10 (1.20%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 16 (1.92%) EDI
2 8 (0.96%) Middleware
3 4 (0.48%) .NET
3 4 (0.48%) CSS
4 2 (0.24%) RESTful
Miscellaneous
1 27 (3.24%) Onboarding
2 23 (2.76%) Self-Motivation
3 17 (2.04%) Driving Licence
3 17 (2.04%) Management Information System
4 16 (1.92%) Virtual Team
5 10 (1.20%) Data Structures
6 9 (1.08%) NHS
6 9 (1.08%) PKI
6 9 (1.08%) Product Ownership
7 7 (0.84%) CMDB
8 6 (0.72%) Data Centre
9 5 (0.60%) Enterprise Software
9 5 (0.60%) Public Cloud
10 4 (0.48%) Cloud Native
10 4 (0.48%) Cyber Threat
10 4 (0.48%) PMI
10 4 (0.48%) Reinsurance
10 4 (0.48%) Team-Oriented Environment
11 3 (0.36%) Cyber Kill Chain
11 3 (0.36%) Security Posture
Operating Systems
1 61 (7.32%) Windows
2 18 (2.16%) Windows Server
3 6 (0.72%) Windows 10
4 4 (0.48%) Android
4 4 (0.48%) Linux
4 4 (0.48%) Mac OS
5 2 (0.24%) Windows Server 2008
6 1 (0.12%) Apple iOS
6 1 (0.12%) Windows Server 2016
Processes & Methodologies
1 484 (58.10%) Service Delivery
2 347 (41.66%) ITIL
3 261 (31.33%) Service Management
4 184 (22.09%) ITSM
4 184 (22.09%) Mentoring
5 127 (15.25%) Performance Management
6 125 (15.01%) Customer Service
7 122 (14.65%) Contract Negotiation
8 111 (13.33%) Problem-Solving
9 100 (12.00%) Incident Management
10 94 (11.28%) Stakeholder Management
11 91 (10.92%) Continuous Improvement
12 86 (10.32%) Project Management
13 78 (9.36%) Problem Management
14 73 (8.76%) Line Management
15 70 (8.40%) Agile
16 67 (8.04%) Cybersecurity
17 65 (7.80%) Change Management
18 64 (7.68%) Coaching
19 56 (6.72%) People Management
Programming Languages
1 10 (1.20%) C#
1 10 (1.20%) Java
2 9 (1.08%) SQL
3 8 (0.96%) Python
4 4 (0.48%) PowerShell
5 2 (0.24%) JavaScript
Qualifications
1 101 (12.12%) Degree
2 71 (8.52%) ITIL Certification
3 36 (4.32%) Security Cleared
4 21 (2.52%) Cisco Certification
5 20 (2.40%) Computer Science Degree
6 19 (2.28%) CCNP
7 18 (2.16%) CCNA
8 17 (2.04%) Azure Certification
9 12 (1.44%) DBS Check
10 11 (1.32%) APMP
10 11 (1.32%) Microsoft Certification
11 9 (1.08%) SC Cleared
12 5 (0.60%) A+ Certification
12 5 (0.60%) ITIL Foundation Certificate
12 5 (0.60%) PMI Certification
13 4 (0.48%) MCP
13 4 (0.48%) PMP
13 4 (0.48%) PRINCE2 Certification
14 3 (0.36%) MCSE
15 2 (0.24%) BC Cleared
Quality Assurance & Compliance
1 225 (27.01%) SLA
2 37 (4.44%) Cyber Essentials
3 30 (3.60%) ISO/IEC 27001
4 21 (2.52%) Accessibility
4 21 (2.52%) GDPR
5 14 (1.68%) PMO
6 10 (1.20%) QA
7 5 (0.60%) Data Quality
7 5 (0.60%) ISO 22301
7 5 (0.60%) NIST
8 3 (0.36%) Cyber Essentials PLUS
9 2 (0.24%) COBIT
10 1 (0.12%) ISO 9001
10 1 (0.12%) ISO/IEC 20000
10 1 (0.12%) NEBOSH
10 1 (0.12%) NIST 800
10 1 (0.12%) PCI DSS
10 1 (0.12%) SOC 2
System Software
1 30 (3.60%) Active Directory
2 11 (1.32%) IAG
3 5 (0.60%) VMware Infrastructure
4 3 (0.36%) Virtual Servers
5 2 (0.24%) Hyper-V
5 2 (0.24%) VMware Workstation
6 1 (0.12%) Virtual Machines
Systems Management
1 25 (3.00%) Microsoft Intune
2 4 (0.48%) Autotask
2 4 (0.48%) Jamf Pro
3 3 (0.36%) Terraform
4 2 (0.24%) SCCM
5 1 (0.12%) Ansible
5 1 (0.12%) WMI
Vendors
1 248 (29.77%) Microsoft
2 152 (18.25%) ServiceNow
3 95 (11.40%) Dell
4 28 (3.36%) Cisco
5 25 (3.00%) Salesforce
6 18 (2.16%) SAP
7 16 (1.92%) Apple
8 15 (1.80%) Fortinet
9 10 (1.20%) Oracle
10 9 (1.08%) VMware
11 8 (0.96%) Google
12 7 (0.84%) Remedy
13 5 (0.60%) Genesys
13 5 (0.60%) HubSpot
13 5 (0.60%) Meraki
14 4 (0.48%) Computacenter
14 4 (0.48%) ConnectWise
14 4 (0.48%) Qualys
14 4 (0.48%) Sophos
15 3 (0.36%) Citrix