Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 199 258 292
Rank change year-on-year +59 +34 -43
Permanent jobs requiring a Support Analyst 1,479 1,395 2,306
As % of all permanent jobs advertised in the UK 1.47% 1.42% 1.41%
As % of the Job Titles category 1.55% 1.55% 1.47%
Number of salaries quoted 1,146 1,117 1,903
10th Percentile £24,750 £24,000 £23,250
25th Percentile £27,500 £27,000 £26,250
Median annual salary (50th Percentile) £35,000 £34,000 £32,500
Median % change year-on-year +2.94% +4.62% -
75th Percentile £47,500 £45,000 £43,125
90th Percentile £60,000 £61,550 £55,000
UK excluding London median annual salary £32,000 £30,500 £28,500
% change year-on-year +4.92% +7.02% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 95,626 90,111 157,385
% of permanent jobs with a recognized job title 94.75% 91.48% 96.08%
Number of salaries quoted 68,292 56,801 84,606
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,250 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,250 £50,173
% change year-on-year -6.10% +6.13% +5.63%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 23 May 2024.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +70 1,342 £35,000 - 209
UK excluding London +39 1,013 £32,000 +4.92% 148
London +70 438 £45,000 +8.43% 76
Work from Home +30 430 £42,500 +16.44% 60
South East +66 314 £32,500 +6.56% 36
North of England +52 234 £31,250 -6.72% 27
Midlands -7 166 £31,000 +1.64% 31
North West +9 136 £32,500 -2.99% 13
East of England +33 96 £30,000 +7.14% 17
West Midlands -3 95 £34,000 +4.62% 15
South West -14 93 £32,250 +7.50% 26
Yorkshire +75 92 £31,250 -3.85% 13
East Midlands +13 71 £27,000 - 16
Scotland -46 63 £38,000 +33.33% 14
Wales +2 44 £40,000 +33.33% 3
North East -8 6 £30,500 -18.67% 2
Northern Ireland +24 3 £31,500 -7.35% 1
Channel Islands - 1 - -

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 23 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 500 (33.81%) Social Skills
2 488 (33.00%) Windows
3 468 (31.64%) Microsoft
4 381 (25.76%) Microsoft 365
5 369 (24.95%) SQL
6 358 (24.21%) Active Directory
7 324 (21.91%) Customer Service
8 321 (21.70%) ITIL
9 316 (21.37%) Problem-Solving
10 302 (20.42%) Finance
11 252 (17.04%) Microsoft Office
12 248 (16.77%) Azure
13 223 (15.08%) Degree
14 211 (14.27%) Windows 10
15 198 (13.39%) Analytical Skills
16 184 (12.44%) SLA
17 170 (11.49%) Incident Management
18 168 (11.36%) Microsoft Exchange
19 159 (10.75%) Linux
20 151 (10.21%) ITSM
21 137 (9.26%) SQL Server
22 131 (8.86%) Service Management
22 131 (8.86%) Windows Server
23 129 (8.72%) Oracle
23 129 (8.72%) Unix
24 118 (7.98%) SharePoint
25 117 (7.91%) ERP
26 105 (7.10%) Security Cleared
27 94 (6.36%) VMware
28 92 (6.22%) DNS

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 168 (11.36%) Microsoft Exchange
2 118 (7.98%) SharePoint
3 70 (4.73%) WebLogic
4 44 (2.97%) Oracle Service Bus
5 9 (0.61%) CMS
6 8 (0.54%) Confluence
6 8 (0.54%) IIS
7 4 (0.27%) Exchange Server 2010
7 4 (0.27%) Exchange Server 2013
7 4 (0.27%) Skype for Business
8 3 (0.20%) Apache
8 3 (0.20%) EPiServer
8 3 (0.20%) GlassFish
8 3 (0.20%) JBoss
8 3 (0.20%) Moodle
8 3 (0.20%) Oracle Workflow
8 3 (0.20%) Tomcat
9 2 (0.14%) WebSphere
10 1 (0.068%) SharePoint 2013
10 1 (0.068%) WordPress
Applications
1 252 (17.04%) Microsoft Office
2 86 (5.81%) Microsoft Excel
3 51 (3.45%) MS Visio
4 8 (0.54%) Microsoft PowerPoint
5 6 (0.41%) LightWave 3D
6 2 (0.14%) Spreadsheet
7 1 (0.068%) Microsoft Project
7 1 (0.068%) S-PLUS
7 1 (0.068%) Trello
Business Applications
1 56 (3.79%) Dynamics CRM
2 44 (2.97%) Remedy ITSM
3 21 (1.42%) Dynamics NAV
4 16 (1.08%) PlanetPress Connect
5 14 (0.95%) Dynamics GP
6 13 (0.88%) Elite 3E
7 12 (0.81%) Fidessa
7 12 (0.81%) NEC Housing
7 12 (0.81%) SAP S/4HANA
8 8 (0.54%) Endur
9 7 (0.47%) Oracle ERP
10 6 (0.41%) Epicor Tropos
10 6 (0.41%) Infor SunSystems
10 6 (0.41%) ION MarketView
11 5 (0.34%) Carpe Diem
11 5 (0.34%) NetSuite
11 5 (0.34%) Oracle Cash Management
12 4 (0.27%) Dynamics AX
12 4 (0.27%) ION Anvil
12 4 (0.27%) Oracle EBS R12
Cloud Services
1 381 (25.76%) Microsoft 365
2 248 (16.77%) Azure
3 74 (5.00%) Entra ID
4 70 (4.73%) Dynamics 365
5 50 (3.38%) Power Platform
6 47 (3.18%) AWS
6 47 (3.18%) SaaS
7 16 (1.08%) Google Workspace
8 14 (0.95%) WhatsApp
9 13 (0.88%) Power Automate
10 11 (0.74%) Mimecast
10 11 (0.74%) OneDrive
11 10 (0.68%) PowerApps
12 7 (0.47%) GCP
13 6 (0.41%) Amazon CloudWatch
13 6 (0.41%) Azure Data Factory
14 5 (0.34%) Google Sheets
14 5 (0.34%) IaaS
15 4 (0.27%) Azure DevOps
15 4 (0.27%) PaaS
Communications & Networking
1 92 (6.22%) DNS
2 78 (5.27%) DHCP
3 75 (5.07%) Firewall
4 69 (4.67%) WAN
5 64 (4.33%) LAN
6 55 (3.72%) TCP/IP
7 53 (3.58%) VPN
8 33 (2.23%) Internet
9 30 (2.03%) Wi-Fi
10 29 (1.96%) VoIP
11 21 (1.42%) Wireless
12 15 (1.01%) WLAN
13 13 (0.88%) Cisco IOS
13 13 (0.88%) Remote Desktop
14 12 (0.81%) FIX Connectivity
14 12 (0.81%) VLAN
15 9 (0.61%) Intranet
16 7 (0.47%) Network Security
16 7 (0.47%) Skype
17 6 (0.41%) SD-WAN
Database & Business Intelligence
1 137 (9.26%) SQL Server
2 57 (3.85%) Oracle Database
3 44 (2.97%) Oracle Database 10g
3 44 (2.97%) Oracle Database 11g
3 44 (2.97%) VLDB
4 35 (2.37%) Power BI
5 26 (1.76%) Elasticsearch
5 26 (1.76%) SQL Server Reporting Services
6 25 (1.69%) SQL Server Integration Services
7 19 (1.28%) Data Warehouse
8 15 (1.01%) MySQL
9 11 (0.74%) Oracle Reports
10 9 (0.61%) Relational Database
11 5 (0.34%) BusinessObjects
12 4 (0.27%) Amazon RDS
13 3 (0.20%) Crystal Reports
13 3 (0.20%) Oracle Database 12c
13 3 (0.20%) SAP HANA
13 3 (0.20%) Tableau
14 2 (0.14%) NoSQL
Development Applications
1 47 (3.18%) JIRA
2 16 (1.08%) SQL Server Management Studio (SSMS)
3 14 (0.95%) Eclipse
4 5 (0.34%) Visual Studio
5 3 (0.20%) Jenkins
5 3 (0.20%) Octopus Deploy
5 3 (0.20%) Postman
5 3 (0.20%) TeamCity
5 3 (0.20%) Toad
General
1 500 (33.81%) Social Skills
2 302 (20.42%) Finance
3 198 (13.39%) Analytical Skills
4 90 (6.09%) Law
5 71 (4.80%) Legal
6 67 (4.53%) Manufacturing
7 64 (4.33%) Banking
8 59 (3.99%) Front Office
9 50 (3.38%) Retail
10 36 (2.43%) Telecoms
11 33 (2.23%) Marketing
12 27 (1.83%) Public Sector
13 26 (1.76%) Inclusion and Diversity
14 22 (1.49%) Police
15 19 (1.28%) Military
16 17 (1.15%) Back Office
17 15 (1.01%) Organisational Skills
18 12 (0.81%) Billing
18 12 (0.81%) Presentation Skills
19 11 (0.74%) Documentation Skills
Libraries, Frameworks & Software Standards
1 36 (2.43%) .NET
2 31 (2.10%) FIX Protocol
3 26 (1.76%) J2EE
3 26 (1.76%) Java EE
3 26 (1.76%) Spring
4 11 (0.74%) Oracle Fusion
5 10 (0.68%) HTML
5 10 (0.68%) REST
6 8 (0.54%) JSON
6 8 (0.54%) Web Services
7 7 (0.47%) ASP.NET
7 7 (0.47%) Middleware
8 6 (0.41%) OLE
9 5 (0.34%) XML
10 4 (0.27%) .NET Framework
10 4 (0.27%) CSS
10 4 (0.27%) SAML
11 3 (0.20%) RabbitMQ
11 3 (0.20%) SOAP
11 3 (0.20%) Software Packaging
Miscellaneous
1 44 (2.97%) Driving Licence
2 39 (2.64%) Management Information System
3 36 (2.43%) Self-Motivation
4 32 (2.16%) Onboarding
4 32 (2.16%) Video Conferencing
5 22 (1.49%) Enterprise Software
6 17 (1.15%) Product Ownership
7 15 (1.01%) Foreign Exchange (FX)
8 14 (0.95%) Replication
9 13 (0.88%) Mobile App
10 12 (0.81%) Eurex
10 12 (0.81%) iPad
10 12 (0.81%) iPhone
11 11 (0.74%) Analytical Mindset
12 9 (0.61%) Housing Association
12 9 (0.61%) Smartphone
13 8 (0.54%) e-Learning
13 8 (0.54%) Life Science
14 7 (0.47%) Blackberry
14 7 (0.47%) Social Media
Operating Systems
1 488 (33.00%) Windows
2 211 (14.27%) Windows 10
3 159 (10.75%) Linux
4 131 (8.86%) Windows Server
5 129 (8.72%) Unix
6 59 (3.99%) Solaris
7 52 (3.52%) Apple iOS
8 38 (2.57%) Android
9 28 (1.89%) Mac OS
10 27 (1.83%) Windows Server 2019
11 22 (1.49%) Mac OS X
12 20 (1.35%) Windows Server 2016
13 19 (1.28%) Windows 7
14 13 (0.88%) Windows Server 2012
15 12 (0.81%) CentOS
15 12 (0.81%) Ubuntu
16 8 (0.54%) Windows Server 2008
17 6 (0.41%) Red Hat Enterprise Linux
18 3 (0.20%) AIX
19 2 (0.14%) Windows Vista
Processes & Methodologies
1 324 (21.91%) Customer Service
2 321 (21.70%) ITIL
3 316 (21.37%) Problem-Solving
4 170 (11.49%) Incident Management
5 151 (10.21%) ITSM
6 131 (8.86%) Service Management
7 117 (7.91%) ERP
8 90 (6.09%) Change Management
9 86 (5.81%) Actionable Insight
10 85 (5.75%) CRM
11 79 (5.34%) Service Delivery
12 66 (4.46%) Release Management
13 59 (3.99%) Agile
14 54 (3.65%) Continuous Improvement
15 53 (3.58%) Performance Tuning
16 52 (3.52%) Performance Monitoring
16 52 (3.52%) Problem Management
17 45 (3.04%) Business Intelligence
18 44 (2.97%) Artificial Intelligence
18 44 (2.97%) Cybersecurity
Programming Languages
1 369 (24.95%) SQL
2 62 (4.19%) PL/SQL
3 61 (4.12%) PowerShell
4 57 (3.85%) T-SQL
5 42 (2.84%) Java
6 32 (2.16%) C#
6 32 (2.16%) Shell Script
7 27 (1.83%) Python
8 24 (1.62%) JavaScript
9 18 (1.22%) Bash
9 18 (1.22%) Perl
10 12 (0.81%) Ruby
11 9 (0.61%) VBA
12 8 (0.54%) C
13 4 (0.27%) PHP
13 4 (0.27%) R
14 3 (0.20%) COBOL
14 3 (0.20%) XPath
15 2 (0.14%) VB
16 1 (0.068%) VB.NET
Qualifications
1 223 (15.08%) Degree
2 105 (7.10%) Security Cleared
3 81 (5.48%) SC Cleared
4 35 (2.37%) Microsoft Certification
5 24 (1.62%) Computer Science Degree
6 23 (1.56%) A+ Certification
7 14 (0.95%) CISM
7 14 (0.95%) CISSP
7 14 (0.95%) GCIA
7 14 (0.95%) GCIH
7 14 (0.95%) GREM
8 11 (0.74%) DV Cleared
9 10 (0.68%) MCP
10 9 (0.61%) DBS Check
10 9 (0.61%) ITIL Certification
11 8 (0.54%) MCSA
11 8 (0.54%) PRINCE2 Practitioner
12 7 (0.47%) MCDST
12 7 (0.47%) NVQ Level 3
13 5 (0.34%) Network+ Certification
Quality Assurance & Compliance
1 184 (12.44%) SLA
2 13 (0.88%) ISO/IEC 27001
3 11 (0.74%) Cyber Essentials
3 11 (0.74%) PMO
4 9 (0.61%) Data Quality
5 5 (0.34%) GDPR
5 5 (0.34%) QA
6 3 (0.20%) Disclosure Scotland
6 3 (0.20%) ISO 9001
7 2 (0.14%) PCI DSS
7 2 (0.14%) Sarbanes-Oxley
8 1 (0.068%) Accessibility
8 1 (0.068%) Cyber Essentials PLUS
8 1 (0.068%) HMG Security Policy Framework
System Software
1 358 (24.21%) Active Directory
2 65 (4.39%) VMware Infrastructure
3 44 (2.97%) Oracle RAC
4 26 (1.76%) Hyper-V
5 15 (1.01%) Virtual Desktop
6 7 (0.47%) vSphere
7 6 (0.41%) XenApp
7 6 (0.41%) XenDesktop
8 4 (0.27%) Microsoft Virtual Server
8 4 (0.27%) Virtual Servers
8 4 (0.27%) VMware Workstation
9 3 (0.20%) VMware ESXi
10 2 (0.14%) Virtual Machines
11 1 (0.068%) Terminal Services
Systems Management
1 90 (6.09%) Microsoft Intune
2 67 (4.53%) SCCM
3 44 (2.97%) Data Guard
3 44 (2.97%) Oracle RMAN
4 31 (2.10%) Single Sign-On
5 26 (1.76%) Jamf Pro
5 26 (1.76%) OpenSSO
6 7 (0.47%) Control-M
6 7 (0.47%) WSUS
7 5 (0.34%) PaperCut
7 5 (0.34%) Progress Chef
7 5 (0.34%) Systems Management Server (SMS)
8 4 (0.27%) AirWatch
8 4 (0.27%) Backup Exec
8 4 (0.27%) Grafana
8 4 (0.27%) McAfee ePO
8 4 (0.27%) WhatsUp Gold
9 3 (0.20%) FortiGate
9 3 (0.20%) Nessus
9 3 (0.20%) Oracle Statspack
Vendors
1 468 (31.64%) Microsoft
2 129 (8.72%) Oracle
3 94 (6.36%) VMware
4 74 (5.00%) Remedy
5 64 (4.33%) Cisco
6 47 (3.18%) Sun
7 46 (3.11%) Citrix
8 45 (3.04%) ServiceNow
9 42 (2.84%) Bloomberg
10 36 (2.43%) Apple
11 32 (2.16%) SAP
12 30 (2.03%) Dell
13 27 (1.83%) ION Trading
13 27 (1.83%) Veeam
14 24 (1.62%) Google
15 19 (1.28%) iManage
15 19 (1.28%) Palo Alto
16 18 (1.22%) Red Hat
17 17 (1.15%) HP
17 17 (1.15%) Meraki