The table below looks at the statistics for Incident Management skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Incident Management
Rank 143 175 164
Rank change year-on-year
+32 -11
Contract jobs citing Incident Management 60 52 58
As % of all contract IT jobs located in the City of London 1.02% 0.73% 0.75%
As % of the Processes & Methodologies category 1.34% 0.96% 0.99%
Number of daily rates quoted 46 20 28
Average daily rate
Keep up to 90%
of your Daily Rate
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£350 £425 £263
Average daily rate % change year-on-year
-17.64% +61.90%
90% offered a daily rate of more than £210 £264 £161
10% offered a daily rate of more than £500 £550 £483
UK excluding London average daily rate £313 £300 £330
% change year-on-year
+4.16% -9.09%
Number of hourly rates quoted 3 3 5
Average hourly rate £21.75 £21.50 £42.00
Average hourly rate % change year-on-year
+1.16% -48.80%
90% offered a hourly rate of more than £16.35 £21.50 £23.30
10% offered a hourly rate of more than £22.35 £22.10 £47.90
UK excluding London average hourly rate £16.50 £17.00 £14.50
% change year-on-year
-2.94% +17.24%
Incident Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
4484 5416 5854
As % of all contract IT jobs located in the City of London 76.03% 76.54% 75.44%
Number of daily rates quoted 3371 4004 4310
Average daily rate £450 £450 £450
90% offered a daily rate of more than £320 £315 £300
10% offered a daily rate of more than £625 £600 £618
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 43 70 93
Average hourly rate £21.69 £21.50 £31.50
Average hourly rate % change year-on-year
+0.86% -31.74%
90% offered a hourly rate of more than £13.47 £13.00 £16.00
10% offered a hourly rate of more than £35.00 £55.00 £51.50
UK excluding London average hourly rate £26.00 £30.00 £30.00
% change year-on-year
-13.33% -

Incident Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Incident Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the City of London

Incident Management
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management across the City of London region.

Incident Management Daily Rate Trend in the City of London

Incident Management
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management across the City of London region over the 3 months to 18 September 2014.

Incident Management Daily Rate Histogram in the City of London

Incident Management
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management across the City of London region.

Incident Management Hourly Rate Trend in the City of London

Incident Management
Top 30 Related IT Skills in the City of London

For the 6 months to 18 September 2014, IT contractor jobs across the City of London region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1 45 (38.46%) ITIL
2 38 (32.48%) Windows
3 36 (30.77%) Finance
4 33 (28.21%) SQL
5 28 (23.93%) Problem Management
6 24 (20.51%) Microsoft
6 24 (20.51%) Active Directory
7 23 (19.66%) MS Excel
7 23 (19.66%) Change Management
8 21 (17.95%) Oracle
8 21 (17.95%) SQL Server
9 19 (16.24%) Migration
10 18 (15.38%) Citrix
11 16 (13.68%) Service Delivery
11 16 (13.68%) User Acceptance Testing
12 15 (12.82%) Banking
13 14 (11.97%) UNIX
14 13 (11.11%) SLA
14 13 (11.11%) Disaster Recovery
14 13 (11.11%) Management Information System
14 13 (11.11%) Information Security
15 11 (9.40%) DNS
15 11 (9.40%) Client/Server
15 11 (9.40%) Team Foundation Server
15 11 (9.40%) Windows 7
16 10 (8.55%) MS Exchange
16 10 (8.55%) Cisco
16 10 (8.55%) Service Management
17 9 (7.69%) Blackberry
17 9 (7.69%) Middleware

Incident Management
Top Related IT Skills in the City of London by Category

For the 6 months to 18 September 2014, IT contractor jobs across the City of London region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 10 (8.55%) MS Exchange
2 8 (6.84%) SharePoint
3 5 (4.27%) Exchange Server 2010
4 4 (3.42%) Oracle Service Bus
5 3 (2.56%) WebSphere
5 3 (2.56%) Apache
5 3 (2.56%) Tomcat
6 2 (1.71%) Blackberry Enterprise Server
7 1 (0.85%) AquaLogic
7 1 (0.85%) MS Project Server
7 1 (0.85%) WebLogic
7 1 (0.85%) IIS
7 1 (0.85%) SharePoint 2010
Applications
1 23 (19.66%) MS Excel
2 9 (7.69%) MS Office
3 2 (1.71%) MS PowerPoint
4 1 (0.85%) MS Project
Business Applications
1 4 (3.42%) Oracle EBS
2 2 (1.71%) Siebel Analytics
3 1 (0.85%) Cordys
3 1 (0.85%) Oracle BPM
3 1 (0.85%) HFM
3 1 (0.85%) assyst
Communications & Networking
1 11 (9.40%) DNS
2 8 (6.84%) Firewall
3 5 (4.27%) LDAP
3 5 (4.27%) DHCP
4 4 (3.42%) SAN
4 4 (3.42%) Internet
5 3 (2.56%) TCP/IP
5 3 (2.56%) IP Telephony
5 3 (2.56%) VLAN
5 3 (2.56%) iSCSI
5 3 (2.56%) Cisco ASA
5 3 (2.56%) Fibre Channel
6 2 (1.71%) Unified Communications
6 2 (1.71%) Cisco IOS
6 2 (1.71%) Intrusion Detection
6 2 (1.71%) VPN
6 2 (1.71%) SSL
7 1 (0.85%) TCAP
7 1 (0.85%) VoIP
7 1 (0.85%) Wireless
Database & Business Intelligence
1 21 (17.95%) SQL Server
2 6 (5.13%) Oracle Database
3 5 (4.27%) Relational Database
3 5 (4.27%) MySQL
4 4 (3.42%) Oracle Database 12c
4 4 (3.42%) Oracle Database 10g
5 3 (2.56%) EDRMS
5 3 (2.56%) Oracle ODI
5 3 (2.56%) Oracle Reports
6 2 (1.71%) RDBMS
6 2 (1.71%) Siebel EIM
6 2 (1.71%) SQL Server Reporting Services
6 2 (1.71%) Oracle BI EE
6 2 (1.71%) SQL Server 2008
7 1 (0.85%) Big Data
7 1 (0.85%) SQL Server 2012
7 1 (0.85%) Essbase
Development Applications
1 11 (9.40%) Team Foundation Server
2 2 (1.71%) VSS/SourceSafe
3 1 (0.85%) PowerBuilder
3 1 (0.85%) Lombardi
3 1 (0.85%) JIRA
3 1 (0.85%) SQL Server Management Studio (SSMS)
General
1 36 (30.77%) Finance
2 15 (12.82%) Banking
3 6 (5.13%) Financial Institution
3 6 (5.13%) Investment Banking
4 5 (4.27%) Front Office
5 3 (2.56%) Mandarin Language
6 2 (1.71%) Telecoms
6 2 (1.71%) Billing
7 1 (0.85%) Marketing
Job Titles
1 37 (31.62%) Analyst
2 20 (17.09%) Applications Support
3 16 (13.68%) Support Analyst
4 11 (9.40%) Service Manager
5 9 (7.69%) DBA
5 9 (7.69%) Consultant
6 8 (6.84%) Oracle DBA
7 7 (5.98%) Quality Manager
8 6 (5.13%) Applications Support Analyst
8 6 (5.13%) IT Support Analyst
8 6 (5.13%) IT Support
9 5 (4.27%) Service Analyst
10 4 (3.42%) Infrastructure Analyst
10 4 (3.42%) 2nd Line Support
10 4 (3.42%) Applications Specialist
10 4 (3.42%) Support Specialist
10 4 (3.42%) SQL DBA
10 4 (3.42%) Applications Support Specialist
10 4 (3.42%) Head of IT
10 4 (3.42%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 9 (7.69%) Middleware
2 5 (4.27%) J2EE
2 5 (4.27%) Web Services
3 3 (2.56%) SOAP
3 3 (2.56%) LAMP
4 2 (1.71%) XMPP
4 2 (1.71%) XML
4 2 (1.71%) HTML
4 2 (1.71%) .NET
5 1 (0.85%) CSS
5 1 (0.85%) Struts
5 1 (0.85%) Java EE
5 1 (0.85%) OSGi
Miscellaneous
1 13 (11.11%) Management Information System
2 11 (9.40%) Client/Server
3 9 (7.69%) Blackberry
4 5 (4.27%) Computer Science
5 4 (3.42%) FMCG
5 4 (3.42%) Replication
5 4 (3.42%) Fixed Income
6 3 (2.56%) Clustering
6 3 (2.56%) Equities
6 3 (2.56%) CESG
6 3 (2.56%) CESG CLAS
6 3 (2.56%) Foreign Exchange (FX)
6 3 (2.56%) Statistics
6 3 (2.56%) RMADS
6 3 (2.56%) Mobile App
6 3 (2.56%) Analytical Skills
7 2 (1.71%) Derivative
7 2 (1.71%) Data Protection Act
7 2 (1.71%) Open Source
8 1 (0.85%) iPad
Operating Systems
1 38 (32.48%) Windows
2 14 (11.97%) UNIX
3 11 (9.40%) Windows 7
4 9 (7.69%) Linux
5 5 (4.27%) Windows Server 2008
5 5 (4.27%) Windows 8
6 4 (3.42%) Windows Server 2012
6 4 (3.42%) Windows XP
7 3 (2.56%) AIX
7 3 (2.56%) Red Hat Enterprise Linux
7 3 (2.56%) Apple iOS
8 2 (1.71%) HPUX
8 2 (1.71%) Solaris
8 2 (1.71%) Windows Server 2003
8 2 (1.71%) Android
9 1 (0.85%) Mac OS X
Processes & Methodologies
1 45 (38.46%) ITIL
2 28 (23.93%) Problem Management
3 23 (19.66%) Change Management
4 19 (16.24%) Migration
5 16 (13.68%) Service Delivery
5 16 (13.68%) User Acceptance Testing
6 13 (11.11%) Information Security
6 13 (11.11%) Disaster Recovery
7 10 (8.55%) Service Management
8 9 (7.69%) Stakeholder Management
9 8 (6.84%) Configuration Management
9 8 (6.84%) Capacity Planning
10 7 (5.98%) Performance Testing
10 7 (5.98%) Risk Management
11 6 (5.13%) Change Control
11 6 (5.13%) Project Management
11 6 (5.13%) Business Intelligence
11 6 (5.13%) Penetration Testing
11 6 (5.13%) ITIL V3
12 5 (4.27%) Data Management
Programming Languages
1 33 (28.21%) SQL
2 6 (5.13%) Java
3 5 (4.27%) PowerShell
4 4 (3.42%) PL/SQL
5 2 (1.71%) Perl
5 2 (1.71%) C
5 2 (1.71%) T-SQL
5 2 (1.71%) VBScript
5 2 (1.71%) VB
6 1 (0.85%) Shell Script
6 1 (0.85%) COBOL
6 1 (0.85%) JavaScript
6 1 (0.85%) PHP
Qualifications
1 7 (5.98%) ITIL Certification
1 7 (5.98%) Degree
1 7 (5.98%) Security Cleared
2 6 (5.13%) Microsoft Certification
2 6 (5.13%) MCSE
2 6 (5.13%) CISSP
3 3 (2.56%) Cisco Certification
3 3 (2.56%) CCNA
3 3 (2.56%) RHCE
3 3 (2.56%) SC Cleared
3 3 (2.56%) DV Cleared
3 3 (2.56%) VMware Certified Professional (VCP)
3 3 (2.56%) MCITP
3 3 (2.56%) CISA
3 3 (2.56%) CISM
3 3 (2.56%) RHCT
4 2 (1.71%) CEH
5 1 (0.85%) GIAC
5 1 (0.85%) PMI Certification
5 1 (0.85%) NCDA
Quality Assurance & Compliance
1 13 (11.11%) SLA
2 9 (7.69%) ISO/IEC 27001
3 4 (3.42%) QA
4 2 (1.71%) COBIT
4 2 (1.71%) Data Quality
5 1 (0.85%) PCI DSS
System Software
1 24 (20.51%) Active Directory
2 9 (7.69%) XenApp
3 5 (4.27%) Oracle RAC
4 4 (3.42%) VMware ESX
5 3 (2.56%) NFS
5 3 (2.56%) VMware Infrastructure
5 3 (2.56%) XenDesktop
6 1 (0.85%) Citrix Presentation Server
6 1 (0.85%) Microsoft App-V
6 1 (0.85%) Terminal Services
Systems Management
1 6 (5.13%) SCCM
2 4 (3.42%) Data Guard
2 4 (3.42%) Oracle Enterprise Manager
3 3 (2.56%) MIMEsweeper
3 3 (2.56%) MAILsweeper
3 3 (2.56%) Backup Exec
3 3 (2.56%) Cisco CUCM
3 3 (2.56%) Symantec Enterprise Vault
4 2 (1.71%) HP Quality Center
4 2 (1.71%) Cisco UCCX
5 1 (0.85%) Forefront Identity Manager
5 1 (0.85%) Zenoss
5 1 (0.85%) HP Operations Orchestration
5 1 (0.85%) SCOM
5 1 (0.85%) WMI
5 1 (0.85%) Tivoli
5 1 (0.85%) Tivoli Storage Manager
5 1 (0.85%) Nagios
Vendors
1 24 (20.51%) Microsoft
2 21 (17.95%) Oracle
3 18 (15.38%) Citrix
4 10 (8.55%) Cisco
5 9 (7.69%) HP
6 7 (5.98%) VMware
7 6 (5.13%) Remedy
8 4 (3.42%) NetApp
8 4 (3.42%) IBM
8 4 (3.42%) Symantec
9 3 (2.56%) Open Text
9 3 (2.56%) Sophos
9 3 (2.56%) AppSense
9 3 (2.56%) Northgate
9 3 (2.56%) Civica
9 3 (2.56%) Comino
9 3 (2.56%) Capita
9 3 (2.56%) Apple
9 3 (2.56%) Juniper
10 2 (1.71%) Sybase