The first table below looks at the demand for Incident Management skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the City of London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Incident Management
Rank 163 123 144
Rank change year-on-year
-40 +21
Contract jobs citing Incident Management 47 95 110
As % of all contract IT jobs located in the City of London 0.693% 1.227% 1.099%
As % of the Processes & Methodologies category 0.935% 1.697% 1.547%
Number of daily rates quoted 34 40 55
Average daily rate £376 £364 £450
Average daily rate % change year-on-year
+3.43% -19.16%
90% offered a daily rate of more than £225 £190 £275
10% offered a daily rate of more than £610 £453 £675
UK excluding London average daily rate £289 £310 £283
% change year-on-year
-6.85% +9.73%
Number of hourly rates quoted 0 5 8
Average hourly rate - £25.50 £18.85
Average hourly rate % change year-on-year
- +35.27%
UK excluding London average hourly rate £13.25 £16.75 £15.00
% change year-on-year
-20.89% +11.66%
All Processes & Methodologies
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
5027 5597 7112
As % of all contract IT jobs located in the City of London 74.14% 72.30% 71.04%
Number of daily rates quoted 3796 4123 5235
Average daily rate £450 £475 £500
Average daily rate % change year-on-year
-5.26% -5.00%
90% offered a daily rate of more than £310 £301 £325
10% offered a daily rate of more than £600 £625 £650
UK excluding London average daily rate £370 £365 £375
% change year-on-year
+1.36% -2.66%
Number of hourly rates quoted 93 82 123
Average hourly rate £31.25 £25.00 £25.00
Average hourly rate % change year-on-year
+25.00% -
90% offered a hourly rate of more than £17.00 £16.65 £14.50
10% offered a hourly rate of more than £125.00 £47.85 £54.00
UK excluding London average hourly rate £31.00 £25.00 £29.00
% change year-on-year
+24.00% -13.79%
Incident Management
London

Incident Management
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Incident Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

City of London Incident Management Jobs Demand Trend

Incident Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management across the City of London region.

City of London Incident Management Daily Rate Trend

Incident Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management across the City of London region over the 3 months to 19 June 2013.

City of London Incident Management Daily Rate Histogram

Incident Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management across the City of London region.

City of London Incident Management Hourly Rate Trend

Incident Management
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT contractor jobs across the City of London region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1 34 (40.96%) Windows
2 30 (36.14%) ITIL
3 27 (32.53%) Banking
4 25 (30.12%) Finance
5 22 (26.51%) Microsoft
6 19 (22.89%) MS Excel
6 19 (22.89%) Problem Management
7 15 (18.07%) Investment Banking
7 15 (18.07%) Change Management
8 14 (16.87%) Service Management
8 14 (16.87%) MS Office
8 14 (16.87%) SQL
9 13 (15.66%) Remedy
10 12 (14.46%) Project Management
10 12 (14.46%) Internet
11 11 (13.25%) UNIX
12 10 (12.05%) IIS
12 10 (12.05%) Oracle
12 10 (12.05%) Windows XP
12 10 (12.05%) TCP/IP
12 10 (12.05%) SLA
12 10 (12.05%) Active Directory
13 9 (10.84%) MS PowerPoint
13 9 (10.84%) MS Visio
14 8 (9.639%) LAN
14 8 (9.639%) SQL Server
14 8 (9.639%) Citrix
14 8 (9.639%) Back Office
14 8 (9.639%) Management Information System
14 8 (9.639%) Stakeholder Management

Incident Management
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT contractor jobs across the City of London region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Development
1 4 (4.819%) .NET
2 3 (3.614%) HTML
3 2 (2.410%) J2EE
3 2 (2.410%) ASP
3 2 (2.410%) JMX
3 2 (2.410%) OLE
3 2 (2.410%) Ajax
4 1 (1.205%) OSGi
4 1 (1.205%) GWT
4 1 (1.205%) WebSphere
4 1 (1.205%) Java EE
4 1 (1.205%) FIX Protocol
4 1 (1.205%) WebSphere MQ
4 1 (1.205%) CSS
4 1 (1.205%) Struts
4 1 (1.205%) Web Services
4 1 (1.205%) XML
Application Platforms
1 10 (12.05%) IIS
2 4 (4.819%) SharePoint
3 3 (3.614%) FileNet
3 3 (3.614%) Blackberry Enterprise Server
4 2 (2.410%) MS Exchange
4 2 (2.410%) Apache
4 2 (2.410%) WebLogic
4 2 (2.410%) WebLogic Portal
4 2 (2.410%) Exchange Server 2003
4 2 (2.410%) Exchange Server 2007
4 2 (2.410%) Liferay
5 1 (1.205%) AquaLogic
5 1 (1.205%) WorkSite
5 1 (1.205%) WebSphere Process Server
5 1 (1.205%) Oracle Workflow
5 1 (1.205%) IBM Notes
5 1 (1.205%) WebSphere Application Server
Applications
1 19 (22.89%) MS Excel
2 14 (16.87%) MS Office
3 9 (10.84%) MS PowerPoint
3 9 (10.84%) MS Visio
4 4 (4.819%) Acrobat
5 1 (1.205%) MS Project
Business Applications
1 2 (2.410%) Remedy ITSM
1 2 (2.410%) Oracle BPM
2 1 (1.205%) SunGard Stream Clearvision
2 1 (1.205%) Dynamics CRM
2 1 (1.205%) SAP SM
Communications & Networking
1 12 (14.46%) Internet
2 10 (12.05%) TCP/IP
3 8 (9.639%) LAN
4 7 (8.434%) VPN
4 7 (8.434%) DNS
5 6 (7.229%) SMTP
6 5 (6.024%) Firewall
6 5 (6.024%) DHCP
6 5 (6.024%) HTTP
6 5 (6.024%) WAN
7 4 (4.819%) FTP
7 4 (4.819%) OSPF
7 4 (4.819%) Wireless
8 3 (3.614%) NNTP
8 3 (3.614%) ADSL
8 3 (3.614%) SSL
8 3 (3.614%) HTTPS
8 3 (3.614%) Ethernet
9 2 (2.410%) WLAN
9 2 (2.410%) VRRP
Database & Business Intelligence
1 8 (9.639%) SQL Server
2 5 (6.024%) IBM InfoSphere
2 5 (6.024%) QlikView
2 5 (6.024%) Data Warehouse
3 4 (4.819%) MS Access
4 3 (3.614%) SQL Server 2008
5 2 (2.410%) RDBMS
5 2 (2.410%) Big Data
6 1 (1.205%) Apache Cassandra
6 1 (1.205%) SQL Server 2005
6 1 (1.205%) SQL Server Reporting Services
6 1 (1.205%) IDOL
6 1 (1.205%) MySQL
Development Applications
1 4 (4.819%) FrontPage
2 2 (2.410%) Fiddler
3 1 (1.205%) Visual Studio Tools for Office
3 1 (1.205%) JIRA
3 1 (1.205%) Visual Studio
General
1 27 (32.53%) Banking
2 25 (30.12%) Finance
3 15 (18.07%) Investment Banking
4 8 (9.639%) Back Office
5 4 (4.819%) Front Office
5 4 (4.819%) Retail
6 2 (2.410%) Financial Institution
7 1 (1.205%) Law
7 1 (1.205%) Legal
7 1 (1.205%) Games
7 1 (1.205%) Telecoms
Job Titles
1 37 (44.58%) Analyst
2 18 (21.69%) Support Analyst
3 10 (12.05%) Incident Manager
4 9 (10.84%) 2nd Line Support
4 9 (10.84%) Applications Support
5 6 (7.229%) Applications Support Analyst
5 6 (7.229%) 2nd Line Support Analyst
6 5 (6.024%) Service Manager
6 5 (6.024%) Report Analyst
6 5 (6.024%) Service Analyst
6 5 (6.024%) Project Manager
7 4 (4.819%) Systems Analyst
7 4 (4.819%) Support Engineer
7 4 (4.819%) Administrator
8 3 (3.614%) Production Support Analyst
8 3 (3.614%) Services Delivery Analyst
8 3 (3.614%) MI Analyst
8 3 (3.614%) Problem Manager
8 3 (3.614%) Business Analyst
9 2 (2.410%) Systems Administrator
Miscellaneous
1 8 (9.639%) Management Information System
2 7 (8.434%) Blackberry
3 4 (4.819%) PDA
4 3 (3.614%) Visualisation
4 3 (3.614%) Video Conferencing
4 3 (3.614%) Derivative
4 3 (3.614%) Equities
4 3 (3.614%) Fixed Income
5 2 (2.410%) Foreign Exchange (FX)
5 2 (2.410%) Computer Science
5 2 (2.410%) PKI
6 1 (1.205%) Enterprise Software
6 1 (1.205%) Open Source
6 1 (1.205%) Statistics
6 1 (1.205%) Freedom of Information
6 1 (1.205%) Data Protection Act
Operating Systems
1 34 (40.96%) Windows
2 11 (13.25%) UNIX
3 10 (12.05%) Windows XP
4 7 (8.434%) Windows 7
5 6 (7.229%) Linux
5 6 (7.229%) Windows Server 2008
6 5 (6.024%) Windows Vista
7 4 (4.819%) Windows 2000
7 4 (4.819%) Windows Server 2003
8 3 (3.614%) VMS
9 2 (2.410%) Solaris
9 2 (2.410%) Mac OS X
10 1 (1.205%) CentOS
10 1 (1.205%) Red Hat Enterprise Linux
Processes & Methodologies
1 30 (36.14%) ITIL
2 19 (22.89%) Problem Management
3 15 (18.07%) Change Management
4 14 (16.87%) Service Management
5 12 (14.46%) Project Management
6 8 (9.639%) Stakeholder Management
6 8 (9.639%) Root Cause Analysis
7 7 (8.434%) Change Control
8 6 (7.229%) Configuration Management
8 6 (7.229%) Agile Software Development
9 5 (6.024%) Data Transformation
9 5 (6.024%) Business Continuity
9 5 (6.024%) Workflow
10 4 (4.819%) GAP Analysis
10 4 (4.819%) ITSM
10 4 (4.819%) Service Delivery
10 4 (4.819%) Project Planning
10 4 (4.819%) Release Management
11 3 (3.614%) Continuous Improvement
11 3 (3.614%) Investment Management
Programming Languages
1 14 (16.87%) SQL
2 5 (6.024%) Java
3 4 (4.819%) Scala
4 3 (3.614%) Bash shell
4 3 (3.614%) JavaScript
4 3 (3.614%) VBScript
5 2 (2.410%) Python
5 2 (2.410%) C#
5 2 (2.410%) Perl
5 2 (2.410%) PL/SQL
6 1 (1.205%) Shell Script
6 1 (1.205%) C
6 1 (1.205%) VB
Qualifications
1 6 (7.229%) MCSE
1 6 (7.229%) Microsoft Certification
2 3 (3.614%) ITIL Certification
2 3 (3.614%) CISSP
3 2 (2.410%) Cisco Certification
3 2 (2.410%) CCNA
4 1 (1.205%) DV Cleared
4 1 (1.205%) Security Cleared
4 1 (1.205%) MCDST
4 1 (1.205%) ACSA
4 1 (1.205%) GCIA
4 1 (1.205%) Six Sigma Black Belt
4 1 (1.205%) Degree
4 1 (1.205%) CCNP
4 1 (1.205%) PMP
4 1 (1.205%) PMI Certification
4 1 (1.205%) MCP
Quality Assurance & Compliance
1 10 (12.05%) SLA
2 2 (2.410%) ISO/IEC 27001
2 2 (2.410%) QA
3 1 (1.205%) FATCA
3 1 (1.205%) PCI DSS
System Software
1 10 (12.05%) Active Directory
2 3 (3.614%) VMware Infrastructure
3 2 (2.410%) Terminal Services
3 2 (2.410%) OpenSSO
3 2 (2.410%) VMware ESXi
4 1 (1.205%) Veritas Volume Manager
4 1 (1.205%) Snort
Systems Management
1 4 (4.819%) OpenView Configuration Management
2 2 (2.410%) Control-M
2 2 (2.410%) WSUS
3 1 (1.205%) Splunk
3 1 (1.205%) SCCM
3 1 (1.205%) NetBackup
3 1 (1.205%) Backup Exec
3 1 (1.205%) BMC PATROL
Vendors
1 22 (26.51%) Microsoft
2 13 (15.66%) Remedy
3 10 (12.05%) Oracle
4 8 (9.639%) Citrix
5 7 (8.434%) IBM
6 6 (7.229%) Sybase
7 5 (6.024%) Cisco
7 5 (6.024%) Cognos
8 4 (4.819%) Adobe
9 3 (3.614%) F5
9 3 (3.614%) VMware
9 3 (3.614%) Red Hat
9 3 (3.614%) Sun
9 3 (3.614%) Symantec
9 3 (3.614%) SAP
10 2 (2.410%) Apple
10 2 (2.410%) Lotus
10 2 (2.410%) Juniper
10 2 (2.410%) OPNET
10 2 (2.410%) Mitel
City, London
You will adopt best practice approach to IT service management (ITIL)... Administering active directory and managing remote access... Active Directory. experience supporting Windows platform... Operating within an ITIL...
Randstad Technologies
Rate: £18 - £25 per hour
Posted: 17 June 2013
City of London
BAU cover work for others in the team who will be helpign out with another large programme. Manage the Helpdesk Analyst in the Call Centre area. Overall management...
Capita Resourcing Ltd
Rate: £250 - £350 per day
Posted: 6 June 2013
City, London
Application Support, Production Support, SQL, Oracle, Shell Scripting, Perl, Incident management, Problem management, Unix, Middle Office, Back office... Strong technical skills around SQL, Oracle and scripting skills in...
Aston Carter
Rate: £400 - £450 per day
Posted: 17 June 2013
City, London
Excellent knowledge of desktop operating systems (XP, Vista and Windows 7) and Microsoft Office. *Server 2003/ 2008 *Good knowledge of VMware and ESXi... Network Printers, ADSL Routers, Wireless...
Just IT Recruitment
Rate: £120 - £130 per day + Temp - Perm
Posted: 12 June 2013
City of London
The team acts as operational support for over 60 messaging servers running Exchange 2010, Enterprise Vault, Blackberry and OCS... Key Skills: -Exchange 2003/2010 -Lync2013 -OCS -Blackberry server -...
Computer Futures
Posted: 18 June 2013