The table below looks at the statistics for Incident Management skills in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 30 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Sep 2014
Same period 2013 Same period 2012
Incident Management
Rank 93 110 95
Rank change year-on-year
+17 -15
Contract jobs citing Incident Management 51 16 48
As % of all contract IT jobs located in the East of England 1.66% 0.68% 1.52%
As % of the Processes & Methodologies category 2.19% 0.94% 2.18%
Number of daily rates quoted 15 4 25
Average daily rate
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£320 £288 £330
Average daily rate % change year-on-year
+11.30% -12.87%
90% offered a daily rate of more than £133 £165 £220
10% offered a daily rate of more than £430 £393 £375
UK excluding London average daily rate £311 £289 £330
% change year-on-year
+7.79% -12.50%
Number of hourly rates quoted 21 3 5
Average hourly rate £16.50 £17.00 £13.00
Average hourly rate % change year-on-year
-2.94% +30.76%
90% offered a hourly rate of more than £13.20 £17.00 £9.22
10% offered a hourly rate of more than £21.75 £39.40 £20.60
UK excluding London average hourly rate £16.50 £17.00 £14.50
% change year-on-year
-2.94% +17.24%
Incident Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
2328 1696 2199
As % of all contract IT jobs located in the East of England 75.86% 71.71% 69.54%
Number of daily rates quoted 1443 856 1149
Average daily rate £400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £250 £250 £238
10% offered a daily rate of more than £525 £500 £475
UK excluding London average daily rate £375 £367 £365
% change year-on-year
+2.18% +0.53%
Number of hourly rates quoted 135 134 219
Average hourly rate £27.50 £36.00 £32.50
Average hourly rate % change year-on-year
-23.61% +10.76%
90% offered a hourly rate of more than £12.70 £12.87 £14.80
10% offered a hourly rate of more than £47.50 £50.00 £40.00
UK excluding London average hourly rate £26.50 £30.00 £29.00
% change year-on-year
-11.66% +3.44%

Incident Management
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Incident Management across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the East of England

Incident Management
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management across the East of England region.

Incident Management Daily Rate Trend in the East of England

Incident Management
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management across the East of England region over the 3 months to 30 September 2014.

Incident Management Daily Rate Histogram in the East of England

Incident Management
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management across the East of England region.

Incident Management Hourly Rate Trend in the East of England

Incident Management
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Incident Management within the East of England region over the 3 months to 30 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +11 20 £325 +13.04% 3
Essex +4 16 - - 1
Norfolk - 6 - -
Hertfordshire -21 5 £135 - 4
Bedfordshire -16 3 £300 - 3
Suffolk - 1 £375 -
Incident Management
England

Incident Management
Top 30 Related IT Skills in the East of England

For the 6 months to 30 September 2014, IT contractor jobs across the East of England region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1 53 (46.49%) Active Directory
2 51 (44.74%) ITIL
3 47 (41.23%) Windows
4 42 (36.84%) Citrix
4 42 (36.84%) Blackberry
5 40 (35.09%) MS Excel
6 36 (31.58%) Finance
7 35 (30.70%) MS Office
8 33 (28.95%) Windows 7
9 30 (26.32%) Service Delivery
9 30 (26.32%) Microsoft
10 26 (22.81%) SLA
11 23 (20.18%) E-Commerce
11 23 (20.18%) Document Management
12 22 (19.30%) Law
13 21 (18.42%) Change Management
13 21 (18.42%) SQL
14 20 (17.54%) ITIL V3
15 19 (16.67%) Knowledge Management
16 18 (15.79%) Problem Management
16 18 (15.79%) Configuration Management
17 16 (14.04%) Service Management
17 16 (14.04%) CRM
17 16 (14.04%) Security Cleared
18 14 (12.28%) HP
18 14 (12.28%) Management Information System
19 13 (11.40%) Microsoft Certification
19 13 (11.40%) UNIX
19 13 (11.40%) SQL Server
20 12 (10.53%) CMDB

Incident Management
Top Related IT Skills in the East of England by Category

For the 6 months to 30 September 2014, IT contractor jobs across the East of England region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 10 (8.77%) IBM Notes
2 6 (5.26%) IIS
3 5 (4.39%) Apache
4 4 (3.51%) SharePoint Server
5 3 (2.63%) WebSphere
5 3 (2.63%) MS Exchange
6 2 (1.75%) Confluence
6 2 (1.75%) Exchange Server 2010
7 1 (0.88%) Exchange Server 2013
7 1 (0.88%) Lync
7 1 (0.88%) SharePoint
7 1 (0.88%) MS Project Server
7 1 (0.88%) Exchange Server 2007
Applications
1 40 (35.09%) MS Excel
2 35 (30.70%) MS Office
3 1 (0.88%) MS Project
Business Applications
1 7 (6.14%) SAP SD
2 5 (4.39%) Remedy ITSM
3 1 (0.88%) assyst
Cloud Services
1 5 (4.39%) Amazon AWS
Communications & Networking
1 6 (5.26%) ADSL
1 6 (5.26%) Broadband
2 3 (2.63%) LDAP
2 3 (2.63%) VoIP
2 3 (2.63%) Firewall
3 2 (1.75%) WAN
3 2 (1.75%) DHCP
3 2 (1.75%) VPN
3 2 (1.75%) DNS
3 2 (1.75%) LAN
4 1 (0.88%) ISDN
4 1 (0.88%) Network Security
Database & Business Intelligence
1 13 (11.40%) SQL Server
2 8 (7.02%) SQL Server Reporting Services
3 2 (1.75%) MySQL
4 1 (0.88%) Oracle Reports
4 1 (0.88%) SQL Server Integration Services
4 1 (0.88%) SQL Server 2008
4 1 (0.88%) SQL Server 2012
Development Applications
1 2 (1.75%) MSI
1 2 (1.75%) JIRA
General
1 36 (31.58%) Finance
2 22 (19.30%) Law
3 3 (2.63%) Legal
4 2 (1.75%) Banking
4 2 (1.75%) Retail
5 1 (0.88%) Telecoms
Job Titles
1 54 (47.37%) Analyst
2 34 (29.82%) Service Analyst
2 34 (29.82%) Service Desk Analyst
3 23 (20.18%) Help Desk Analyst
4 14 (12.28%) Service Manager
4 14 (12.28%) Delivery Manager
5 13 (11.40%) Services Delivery Manager
6 11 (9.65%) Support Analyst
7 8 (7.02%) Support Engineer
7 8 (7.02%) IT Support
8 6 (5.26%) 1st Line Support
9 5 (4.39%) Project Manager
9 5 (4.39%) IT Support Analyst
10 4 (3.51%) 2nd Line Support
11 3 (2.63%) SQL DBA
11 3 (2.63%) DBA
11 3 (2.63%) Delivery Project Manager
11 3 (2.63%) Incident Manager
11 3 (2.63%) 2nd Line Support Engineer
12 2 (1.75%) Head of Security
Libraries, Frameworks & Software Standards
1 7 (6.14%) EDI
2 5 (4.39%) Middleware
2 5 (4.39%) Web Services
3 3 (2.63%) .NET
4 2 (1.75%) Application Packaging
5 1 (0.88%) X-Windows
Miscellaneous
1 42 (36.84%) Blackberry
2 14 (12.28%) Management Information System
3 12 (10.53%) CMDB
4 8 (7.02%) Mainframe
5 6 (5.26%) User Experience
6 5 (4.39%) Analytical Skills
6 5 (4.39%) Data Structures
7 4 (3.51%) Freedom of Information
7 4 (3.51%) AS400
8 2 (1.75%) Clustering
8 2 (1.75%) EPoS
8 2 (1.75%) Smartphone
8 2 (1.75%) Mathematics
8 2 (1.75%) Video Conferencing
8 2 (1.75%) iPhone
9 1 (0.88%) Fat Client
9 1 (0.88%) Thin Client
9 1 (0.88%) E-Learning
Operating Systems
1 47 (41.23%) Windows
2 33 (28.95%) Windows 7
3 13 (11.40%) UNIX
4 11 (9.65%) Linux
5 9 (7.89%) Solaris
6 6 (5.26%) MVS
7 4 (3.51%) Windows XP
8 3 (2.63%) Windows Server 2008
9 2 (1.75%) Apple iOS
9 2 (1.75%) Windows 8
9 2 (1.75%) Android
10 1 (0.88%) Windows Server 2003
10 1 (0.88%) Windows Vista
Processes & Methodologies
1 51 (44.74%) ITIL
2 30 (26.32%) Service Delivery
3 23 (20.18%) E-Commerce
3 23 (20.18%) Document Management
4 21 (18.42%) Change Management
5 20 (17.54%) ITIL V3
6 19 (16.67%) Knowledge Management
7 18 (15.79%) Problem Management
7 18 (15.79%) Configuration Management
8 16 (14.04%) CRM
8 16 (14.04%) Service Management
9 6 (5.26%) Business Intelligence
9 6 (5.26%) Project Management
10 5 (4.39%) Data Entry
10 5 (4.39%) DevOps
10 5 (4.39%) Agile Software Development
11 4 (3.51%) Data Modelling
11 4 (3.51%) Validation
12 3 (2.63%) Information Security
12 3 (2.63%) PRINCE2
Programming Languages
1 21 (18.42%) SQL
2 6 (5.26%) ABAP
3 2 (1.75%) C
Qualifications
1 16 (14.04%) Security Cleared
2 13 (11.40%) Microsoft Certification
3 7 (6.14%) MCITP
4 6 (5.26%) MCTS
4 6 (5.26%) SC Cleared
5 5 (4.39%) DV Cleared
6 4 (3.51%) MCP
7 3 (2.63%) MCSA
7 3 (2.63%) CISSP
7 3 (2.63%) A+ Certification
7 3 (2.63%) CISM
7 3 (2.63%) Degree
8 2 (1.75%) ISTQB
8 2 (1.75%) MOS
8 2 (1.75%) CCSA
8 2 (1.75%) Cisco Certification
8 2 (1.75%) CCNP
8 2 (1.75%) ISEB
8 2 (1.75%) MCSE
9 1 (0.88%) MCDBA
Quality Assurance & Compliance
1 26 (22.81%) SLA
2 4 (3.51%) PCI DSS
3 1 (0.88%) ISO/IEC 27001
3 1 (0.88%) QA
System Software
1 53 (46.49%) Active Directory
2 5 (4.39%) Terminal Services
3 2 (1.75%) Microsoft App-V
3 2 (1.75%) VMware Infrastructure
4 1 (0.88%) XenApp
Systems Management
1 6 (5.26%) OpenView
2 5 (4.39%) EMC NetWorker
3 4 (3.51%) HP SIM
4 2 (1.75%) Symantec Enterprise Vault
4 2 (1.75%) Tivoli
4 2 (1.75%) OpenView Configuration Management
4 2 (1.75%) Norton AntiVirus
5 1 (0.88%) SCCM
Vendors
1 42 (36.84%) Citrix
2 30 (26.32%) Microsoft
3 14 (12.28%) HP
4 10 (8.77%) Cisco
4 10 (8.77%) Lotus
5 8 (7.02%) SAP
5 8 (7.02%) Remedy
6 7 (6.14%) Oracle
6 7 (6.14%) Salesforce.com
7 6 (5.26%) EMC
8 5 (4.39%) BMC
9 4 (3.51%) Symantec
9 4 (3.51%) McAfee
9 4 (3.51%) VMware
10 3 (2.63%) CheckPoint
11 2 (1.75%) LANDesk
11 2 (1.75%) Riverbed
11 2 (1.75%) Apple
11 2 (1.75%) Nokia
11 2 (1.75%) Adobe
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: Yesterday