The table below looks at the statistics for the IT Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support Analyst in their job title over the 3 months to 4 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Mar 2015
Same period 2014 Same period 2013
IT Support Analyst
Rank 488 477 442
Rank change year-on-year
-11 -35
Contract jobs requiring an IT Support Analyst 64 71 75
As % of all contract IT jobs located in England 0.13% 0.15% 0.18%
As % of the Job Titles category 0.15% 0.17% 0.20%
Number of daily rates quoted 16 15 17
Average daily rate
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£170 £150 £178
Average daily rate % change year-on-year
+13.33% -15.49%
90% offered a daily rate of more than £126 £114 £100
10% offered a daily rate of more than £218 £275 £254
UK excluding London average daily rate £170 £129 £158
% change year-on-year
+32.03% -18.25%
Number of hourly rates quoted 24 28 33
Average hourly rate £16.00 £17.00 £15.00
Average hourly rate % change year-on-year
-5.88% +13.33%
90% offered a hourly rate of more than £11.36 £12.09 £10.20
10% offered a hourly rate of more than £22.50 £25.53 £19.80
UK excluding London average hourly rate £16.00 £16.50 £13.00
% change year-on-year
-3.03% +26.92%
IT Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
44070 42663 38287
As % of all contract IT jobs located in England 92.40% 92.51% 92.76%
Number of daily rates quoted 27462 25710 22381
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £230 £238
10% offered a daily rate of more than £563 £563 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1715 1832 2129
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.50 £11.00
10% offered a hourly rate of more than £42.00 £40.00 £40.00
UK excluding London average hourly rate £16.72 £17.00 £17.50
% change year-on-year
-1.64% -2.85%

IT Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing IT Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

IT Support Analyst Jobs Demand Trend in England

IT Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support Analyst across the England region.

IT Support Analyst Daily Rate Trend in England

IT Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support Analyst across the England region.

IT Support Analyst Hourly Rate Trend in England

IT Support Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support Analyst across the England region over the 3 months to 4 March 2015.

IT Support Analyst Hourly Rate Histogram in England

IT Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support Analyst within the England region over the 3 months to 4 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -14 22 £180 -15.39% 22
South East -26 18 £178 - 14
East of England +2 7 £181 +57.60% 2
North West -12 7 £150 +9.09% 4
South West -5 3 - - 4
West Midlands -8 3 £103 -24.07% 1
East Midlands +4 2 - -
Yorkshire -16 1 - - 3
Midlands - - - -
IT Support Analyst
UK

IT Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 4 March 2015, IT contractor jobs across the England region that cited IT Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support Analyst in their job title.

1 122 (80.79%) Windows
2 75 (49.67%) Active Directory
3 66 (43.71%) Microsoft
4 64 (42.38%) MS Office
5 55 (36.42%) Windows 7
6 42 (27.81%) Windows Server 2008
7 41 (27.15%) MS Excel
8 38 (25.17%) ITIL
9 32 (21.19%) MS Exchange
10 30 (19.87%) VMware
11 29 (19.21%) Windows XP
11 29 (19.21%) Citrix
12 20 (13.25%) Windows Server 2003
12 20 (13.25%) Finance
13 18 (11.92%) Blackberry
14 17 (11.26%) TCP/IP
15 16 (10.60%) DNS
15 16 (10.60%) DHCP
15 16 (10.60%) SCCM
16 15 (9.93%) Windows Server 2012
16 15 (9.93%) SharePoint
16 15 (9.93%) HP
16 15 (9.93%) Cisco
17 14 (9.27%) Windows 8
18 12 (7.95%) Wireless
18 12 (7.95%) LAN
18 12 (7.95%) SQL Server
19 11 (7.28%) VoIP
19 11 (7.28%) WAN
19 11 (7.28%) Dell

IT Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 4 March 2015, IT contractor jobs across the England region that cited IT Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 32 (21.19%) MS Exchange
2 15 (9.93%) SharePoint
3 10 (6.62%) Exchange Server 2010
4 9 (5.96%) SharePoint 2010
5 8 (5.30%) IIS
6 6 (3.97%) IBM Notes
6 6 (3.97%) Lotus Domino
7 5 (3.31%) Exchange Server 2003
8 4 (2.65%) Exchange Server 2007
9 3 (1.99%) WorkSite
10 2 (1.32%) Blackberry Enterprise Server
11 1 (0.66%) SharePoint Server
11 1 (0.66%) Confluence
11 1 (0.66%) Exchange Server 2013
Applications
1 64 (42.38%) MS Office
2 41 (27.15%) MS Excel
3 6 (3.97%) MS PowerPoint
4 1 (0.66%) MS Visio
4 1 (0.66%) Adobe Creative Suite
Business Applications
1 1 (0.66%) thinkFolio
1 1 (0.66%) Markit EDM
Cloud Services
1 9 (5.96%) Office 365
2 2 (1.32%) Google Apps
3 1 (0.66%) Amazon AWS
Communications & Networking
1 17 (11.26%) TCP/IP
2 16 (10.60%) DNS
2 16 (10.60%) DHCP
3 12 (7.95%) Wireless
3 12 (7.95%) LAN
4 11 (7.28%) VoIP
4 11 (7.28%) WAN
5 9 (5.96%) VPN
6 8 (5.30%) Firewall
7 4 (2.65%) Cisco IPT
7 4 (2.65%) SAN
8 3 (1.99%) IP Telephony
9 2 (1.32%) Internet
9 2 (1.32%) Extranet
10 1 (0.66%) DSL
10 1 (0.66%) Telnet
10 1 (0.66%) 3G
10 1 (0.66%) VLAN
10 1 (0.66%) PuTTY
Database & Business Intelligence
1 12 (7.95%) SQL Server
2 1 (0.66%) SQL Server 2005
2 1 (0.66%) SQL Server 2012
Development Applications
1 1 (0.66%) Subversion
1 1 (0.66%) JIRA
General
1 20 (13.25%) Finance
2 7 (4.64%) Law
3 5 (3.31%) Legal
3 5 (3.31%) Manufacturing
4 4 (2.65%) Advertising
4 4 (2.65%) Telecoms
5 2 (1.32%) Banking
6 1 (0.66%) Automotive
6 1 (0.66%) Publishing
6 1 (0.66%) Front Office
6 1 (0.66%) Back Office
6 1 (0.66%) Financial Institution
Libraries, Frameworks & Software Standards
1 1 (0.66%) .NET
1 1 (0.66%) Web Services
Miscellaneous
1 18 (11.92%) Blackberry
2 8 (5.30%) Management Information System
3 7 (4.64%) Clustering
4 5 (3.31%) FMCG
4 5 (3.31%) Analytical Skills
5 4 (2.65%) Client/Server
6 3 (1.99%) NHS
6 3 (1.99%) SecurID
6 3 (1.99%) Video Conferencing
7 2 (1.32%) Replication
8 1 (0.66%) VLE
8 1 (0.66%) Mathematics
8 1 (0.66%) CMDB
8 1 (0.66%) PDA
8 1 (0.66%) iPad
8 1 (0.66%) iPhone
8 1 (0.66%) Mobile Computing
Operating Systems
1 122 (80.79%) Windows
2 55 (36.42%) Windows 7
3 42 (27.81%) Windows Server 2008
4 29 (19.21%) Windows XP
5 20 (13.25%) Windows Server 2003
6 15 (9.93%) Windows Server 2012
7 14 (9.27%) Windows 8
8 9 (5.96%) Windows Vista
9 7 (4.64%) Linux
10 4 (2.65%) VMS
11 3 (1.99%) Mac OS X
12 2 (1.32%) Apple iOS
12 2 (1.32%) Android
12 2 (1.32%) Mac OS
12 2 (1.32%) OpenVMS
13 1 (0.66%) Ubuntu
13 1 (0.66%) Mac OS X Server
Processes & Methodologies
1 38 (25.17%) ITIL
2 10 (6.62%) Incident Management
3 6 (3.97%) Document Management
4 4 (2.65%) Change Control
4 4 (2.65%) Disaster Recovery
5 3 (1.99%) Service Delivery
5 3 (1.99%) Software Testing
5 3 (1.99%) Problem Management
5 3 (1.99%) Coaching
5 3 (1.99%) Mobile Device Management
6 2 (1.32%) Project Planning
6 2 (1.32%) Change Management
6 2 (1.32%) Service Management
6 2 (1.32%) ITSM
6 2 (1.32%) Practice Management
6 2 (1.32%) Data Analysis
6 2 (1.32%) Validation
7 1 (0.66%) Risk Assessment
7 1 (0.66%) Logistics
7 1 (0.66%) Asset Management
Programming Languages
1 9 (5.96%) SQL
1 9 (5.96%) VBScript
2 7 (4.64%) PowerShell
3 2 (1.32%) VBA
3 2 (1.32%) VB
4 1 (0.66%) VB6
4 1 (0.66%) C
4 1 (0.66%) VB.NET
4 1 (0.66%) Python
Qualifications
1 9 (5.96%) ITIL Certification
2 7 (4.64%) Microsoft Certification
2 7 (4.64%) Degree
3 5 (3.31%) MCSE
4 4 (2.65%) MCP
5 2 (1.32%) MCSA
5 2 (1.32%) VMware Certified Professional (VCP)
6 1 (0.66%) MOS
6 1 (0.66%) A+ Certification
6 1 (0.66%) MCDST
6 1 (0.66%) MCTS
6 1 (0.66%) MCITP
6 1 (0.66%) CTC Cleared
6 1 (0.66%) Security Cleared
Quality Assurance & Compliance
1 4 (2.65%) SLA
2 1 (0.66%) Sarbanes-Oxley
System Software
1 75 (49.67%) Active Directory
2 9 (5.96%) Hyper-V
2 9 (5.96%) VMware Infrastructure
3 6 (3.97%) XenApp
4 5 (3.31%) Terminal Services
5 4 (2.65%) MetaFrame
6 3 (1.99%) Citrix Presentation Server
7 2 (1.32%) XenDesktop
8 1 (0.66%) VMware Workstation
8 1 (0.66%) vSphere
Systems Management
1 16 (10.60%) SCCM
2 11 (7.28%) WSUS
3 4 (2.65%) NetBackup
4 3 (1.99%) Norton AntiVirus
5 1 (0.66%) Backup Exec
5 1 (0.66%) DameWare
5 1 (0.66%) Tivoli Storage Manager
5 1 (0.66%) Control-M
5 1 (0.66%) OpenView
5 1 (0.66%) Puppet
Vendors
1 66 (43.71%) Microsoft
2 30 (19.87%) VMware
3 29 (19.21%) Citrix
4 15 (9.93%) HP
4 15 (9.93%) Cisco
5 11 (7.28%) Dell
6 9 (5.96%) Symantec
7 7 (4.64%) Apple
8 6 (3.97%) Lotus
9 5 (3.31%) Reuters
9 5 (3.31%) Bloomberg
9 5 (3.31%) Adobe
10 4 (2.65%) Mitel
10 4 (2.65%) Veritas
10 4 (2.65%) McAfee
11 3 (1.99%) AppSense
11 3 (1.99%) Nortel
11 3 (1.99%) Capita
11 3 (1.99%) LANDesk
12 2 (1.32%) ServiceNow
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