The table below looks at the statistics for the IT Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
IT Support Analyst
Rank 485 501 498
Rank change year-on-year
+16 -3
Contract jobs requiring an IT Support Analyst 93 68 76
As % of all contract IT jobs located in England 0.18% 0.14% 0.14%
As % of the Job Titles category 0.20% 0.15% 0.15%
Number of daily rates quoted 28 19 20
Average daily rate
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£160 £165 £140
Average daily rate % change year-on-year
-3.03% +17.85%
90% offered a daily rate of more than £95 £107 £90
10% offered a daily rate of more than £237 £290 £350
UK excluding London average daily rate £150 £130 £138
% change year-on-year
+15.38% -5.45%
Number of hourly rates quoted 23 34 27
Average hourly rate £13.50 £16.00 £15.00
Average hourly rate % change year-on-year
-15.62% +6.66%
90% offered a hourly rate of more than £9.60 £9.45 £11.60
10% offered a hourly rate of more than £18.00 £20.55 £19.64
UK excluding London average hourly rate £13.00 £14.13 £15.00
% change year-on-year
-7.96% -5.83%
IT Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47557 44759 49184
As % of all contract IT jobs located in England 91.01% 92.80% 92.98%
Number of daily rates quoted 29593 27372 28112
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £235 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 1907 1958 2441
Average hourly rate £16.50 £17.00 £19.00
Average hourly rate % change year-on-year
-2.94% -10.52%
90% offered a hourly rate of more than £10.50 £11.00 £11.25
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

IT Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing IT Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

IT Support Analyst Jobs Demand Trend in England

IT Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support Analyst across the England region.

IT Support Analyst Daily Rate Trend in England

IT Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support Analyst across the England region over the 3 months to 19 September 2014.

IT Support Analyst Daily Rate Histogram in England

IT Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support Analyst across the England region.

IT Support Analyst Hourly Rate Trend in England

IT Support Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support Analyst across the England region over the 3 months to 19 September 2014.

IT Support Analyst Hourly Rate Histogram in England

IT Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support Analyst within the England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +24 34 £175 -10.25% 19
South East +17 23 £213 +46.55% 10
East of England -16 17 £95 -57.77% 1
East Midlands +10 9 - -
Yorkshire -2 3 £123 +14.48% 3
North West -5 3 - - 3
West Midlands -19 2 £140 -57.57% 3
South West -47 1 - - 2
North East - 1 - - 1
IT Support Analyst
UK

IT Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 19 September 2014, IT contractor jobs across the England region that cited IT Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support Analyst in their job title.

1 113 (74.83%) Windows
2 86 (56.95%) Active Directory
3 68 (45.03%) MS Office
4 65 (43.05%) Microsoft
5 56 (37.09%) Windows 7
6 52 (34.44%) MS Excel
7 41 (27.15%) MS Exchange
8 35 (23.18%) Windows XP
9 34 (22.52%) Citrix
10 28 (18.54%) ITIL
11 23 (15.23%) Windows Server 2008
12 20 (13.25%) Blackberry
12 20 (13.25%) Finance
13 18 (11.92%) VMware
14 16 (10.60%) TCP/IP
15 15 (9.93%) Windows Server 2003
16 14 (9.27%) WAN
16 14 (9.27%) DHCP
16 14 (9.27%) Incident Management
17 13 (8.61%) Exchange Server 2010
17 13 (8.61%) DNS
17 13 (8.61%) Microsoft Certification
18 10 (6.62%) VMware Infrastructure
19 9 (5.96%) Management Information System
19 9 (5.96%) LAN
19 9 (5.96%) MCSE
19 9 (5.96%) Degree
19 9 (5.96%) Windows Server 2012
20 8 (5.30%) Windows 8
20 8 (5.30%) MCP

IT Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 19 September 2014, IT contractor jobs across the England region that cited IT Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 41 (27.15%) MS Exchange
2 13 (8.61%) Exchange Server 2010
3 4 (2.65%) SharePoint 2010
3 4 (2.65%) SharePoint
4 3 (1.99%) Exchange Server 2003
5 2 (1.32%) Exchange Server 2007
5 2 (1.32%) Blackberry Enterprise Server
5 2 (1.32%) IBM Notes
5 2 (1.32%) Lotus Domino
6 1 (0.66%) SAS
6 1 (0.66%) IIS
6 1 (0.66%) Exchange Server 2013
6 1 (0.66%) SharePoint 2013
6 1 (0.66%) WorkSite
6 1 (0.66%) Exchange Server 5.5
6 1 (0.66%) Exchange Server 2000
Applications
1 68 (45.03%) MS Office
2 52 (34.44%) MS Excel
3 3 (1.99%) MS PowerPoint
Business Applications
1 2 (1.32%) Remedy ITSM
2 1 (0.66%) SAP Oil and Gas
Cloud Services
1 1 (0.66%) Amazon AWS
1 1 (0.66%) Google Apps
1 1 (0.66%) Office 365
Communications & Networking
1 16 (10.60%) TCP/IP
2 14 (9.27%) WAN
2 14 (9.27%) DHCP
3 13 (8.61%) DNS
4 9 (5.96%) LAN
5 6 (3.97%) VPN
6 5 (3.31%) Internet
7 4 (2.65%) Intranet
8 3 (1.99%) VoIP
8 3 (1.99%) Wireless
9 2 (1.32%) Extranet
10 1 (0.66%) Ethernet
10 1 (0.66%) 3G
10 1 (0.66%) DSL
10 1 (0.66%) Telnet
10 1 (0.66%) Wi-Fi
10 1 (0.66%) Firewall
10 1 (0.66%) PuTTY
10 1 (0.66%) iSCSI
10 1 (0.66%) IP Telephony
Database & Business Intelligence
1 8 (5.30%) SQL Server
2 1 (0.66%) SQL Server 2008
2 1 (0.66%) SQL Server 2005
General
1 20 (13.25%) Finance
2 6 (3.97%) Law
3 5 (3.31%) Manufacturing
3 5 (3.31%) Banking
4 4 (2.65%) Legal
4 4 (2.65%) Telecoms
5 3 (1.99%) Mandarin Language
6 1 (0.66%) Pharmaceutical
6 1 (0.66%) Front Office
6 1 (0.66%) Electronics
6 1 (0.66%) Advertising
6 1 (0.66%) Publishing
6 1 (0.66%) International Banking
6 1 (0.66%) Marketing
Libraries, Frameworks & Software Standards
1 4 (2.65%) .NET
2 2 (1.32%) Application Packaging
2 2 (1.32%) .NET Framework
3 1 (0.66%) Web Services
Miscellaneous
1 20 (13.25%) Blackberry
2 9 (5.96%) Management Information System
3 6 (3.97%) iPad
4 3 (1.99%) Analytical Skills
4 3 (1.99%) Video Conferencing
4 3 (1.99%) iPhone
5 2 (1.32%) CMDB
5 2 (1.32%) Computer Science
5 2 (1.32%) Enterprise Software
5 2 (1.32%) NHS
5 2 (1.32%) Client/Server
6 1 (0.66%) Thin Client
6 1 (0.66%) EPoS
6 1 (0.66%) DTV
6 1 (0.66%) AS400
6 1 (0.66%) Handset
6 1 (0.66%) Replication
6 1 (0.66%) Digital Media
6 1 (0.66%) Fat Client
6 1 (0.66%) Mathematics
Operating Systems
1 113 (74.83%) Windows
2 56 (37.09%) Windows 7
3 35 (23.18%) Windows XP
4 23 (15.23%) Windows Server 2008
5 15 (9.93%) Windows Server 2003
6 9 (5.96%) Windows Server 2012
7 8 (5.30%) Windows 8
8 7 (4.64%) Mac OS X
9 6 (3.97%) Windows Vista
9 6 (3.97%) Windows 2000
10 4 (2.65%) Apple iOS
10 4 (2.65%) Linux
11 3 (1.99%) Android
12 2 (1.32%) Windows Mobile
12 2 (1.32%) Windows 2000 Server
12 2 (1.32%) Mac OS
13 1 (0.66%) UNIX
13 1 (0.66%) Mac OS X Server
Processes & Methodologies
1 28 (18.54%) ITIL
2 14 (9.27%) Incident Management
3 7 (4.64%) Document Management
4 5 (3.31%) Service Management
4 5 (3.31%) Problem Management
5 4 (2.65%) Change Control
5 4 (2.65%) Migration
5 4 (2.65%) ERP
6 3 (1.99%) Information Security
6 3 (1.99%) ITSM
6 3 (1.99%) ITIL V3
6 3 (1.99%) Asset Management
6 3 (1.99%) Requirements Analysis
7 2 (1.32%) IT Governance
7 2 (1.32%) Project Planning
7 2 (1.32%) Data Entry
7 2 (1.32%) Time Management
7 2 (1.32%) Coaching
7 2 (1.32%) Performance Monitoring
7 2 (1.32%) Validation
Programming Languages
1 7 (4.64%) SQL
2 2 (1.32%) PowerShell
3 1 (0.66%) VB
3 1 (0.66%) VB.NET
3 1 (0.66%) C
3 1 (0.66%) JavaScript
3 1 (0.66%) VB6
Qualifications
1 13 (8.61%) Microsoft Certification
2 9 (5.96%) MCSE
2 9 (5.96%) Degree
3 8 (5.30%) MCP
4 3 (1.99%) MCSA
4 3 (1.99%) Security Cleared
5 2 (1.32%) MCDST
5 2 (1.32%) NVQ Level 3
5 2 (1.32%) SC Cleared
5 2 (1.32%) A+ Certification
6 1 (0.66%) CCA
6 1 (0.66%) Citrix Certification
6 1 (0.66%) ITIL Foundation Certificate
6 1 (0.66%) MCTS
6 1 (0.66%) MCITP
6 1 (0.66%) MOS
6 1 (0.66%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 8 (5.30%) SLA
2 2 (1.32%) Sarbanes-Oxley
System Software
1 86 (56.95%) Active Directory
2 10 (6.62%) VMware Infrastructure
3 2 (1.32%) Hyper-V
3 2 (1.32%) XenApp
3 2 (1.32%) Terminal Services
4 1 (0.66%) MetaFrame
4 1 (0.66%) VMware Workstation
4 1 (0.66%) VMware ESXi
4 1 (0.66%) vSphere
4 1 (0.66%) Citrix Presentation Server
4 1 (0.66%) VMware Server
4 1 (0.66%) XenDesktop
Systems Management
1 6 (3.97%) SCCM
2 2 (1.32%) WSUS
3 1 (0.66%) Norton AntiVirus
3 1 (0.66%) NetBackup
3 1 (0.66%) Backup Exec
Vendors
1 65 (43.05%) Microsoft
2 34 (22.52%) Citrix
3 18 (11.92%) VMware
4 7 (4.64%) Cisco
5 5 (3.31%) HP
5 5 (3.31%) Dell
5 5 (3.31%) Capita
6 4 (2.65%) ServiceNow
7 3 (1.99%) SAP
7 3 (1.99%) Remedy
7 3 (1.99%) Apple
8 2 (1.32%) LANDesk
8 2 (1.32%) Mitel
8 2 (1.32%) Wyse
8 2 (1.32%) Symantec
8 2 (1.32%) Lotus
8 2 (1.32%) Reuters
8 2 (1.32%) Bloomberg
9 1 (0.66%) JBoss
9 1 (0.66%) Oracle
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