The table below looks at the statistics for the IT Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support Analyst in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
IT Support Analyst
Rank 500 505 501
Rank change year-on-year
+5 -4
Contract jobs requiring an IT Support Analyst 96 77 95
As % of all contract IT jobs located in the UK 0.17% 0.15% 0.16%
As % of the Job Titles category 0.19% 0.16% 0.17%
Number of daily rates quoted 28 22 23
Average daily rate
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£155 £170 £150
Average daily rate % change year-on-year
-8.82% +13.33%
90% offered a daily rate of more than £95 £107 £93
10% offered a daily rate of more than £237 £325 £342
UK excluding London average daily rate £150 £130 £150
% change year-on-year
+15.38% -13.33%
Number of hourly rates quoted 25 37 35
Average hourly rate £13.50 £16.00 £15.00
Average hourly rate % change year-on-year
-15.62% +6.66%
90% offered a hourly rate of more than £9.10 £9.90 £11.00
10% offered a hourly rate of more than £18.00 £20.10 £19.40
UK excluding London average hourly rate £13.00 £14.25 £15.00
% change year-on-year
-8.77% -5.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51582 48912 54385
As % of all contract IT jobs located in the UK 91.02% 92.74% 92.89%
Number of daily rates quoted 31504 29191 30441
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £234 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £360 £350 £345
% change year-on-year
+2.85% +1.44%
Number of hourly rates quoted 2019 2115 2659
Average hourly rate £17.00 £17.00 £18.47
Average hourly rate % change year-on-year
- -7.95%
90% offered a hourly rate of more than £10.50 £11.00 £11.48
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

IT Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing IT Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Analyst Jobs Demand Trend in the UK

IT Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support Analyst within the UK.

IT Support Analyst Daily Rate Trend in the UK

IT Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support Analyst within the UK over the 3 months to 17 September 2014.

IT Support Analyst Daily Rate Histogram in the UK

IT Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support Analyst within the UK.

IT Support Analyst Hourly Rate Trend in the UK

IT Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support Analyst within the UK over the 3 months to 17 September 2014.

IT Support Analyst Hourly Rate Histogram in the UK

IT Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support Analyst within the UK over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +3 92 £160 -3.03% 42
London +20 32 £160 -17.94% 17
South East +12 25 £213 +46.55% 11
East of England -16 17 £95 -57.77% 1
City of London +26 12 £220 - 8
Hertfordshire -18 10 £95 -9.52%
East Midlands +13 8 - -
East Sussex -3 7 - -
West Sussex - 7 - -
Colchester -5 5 - - 1
Essex -12 5 - - 1
Leicestershire - 5 - -
Watford -1 4 £95 -
Yorkshire 0 3 £123 +14.48% 3
Kent -2 3 £225 +95.65% 1
North West -3 3 - - 3
Manchester -6 3 - -
Buckinghamshire - 3 £213 - 4
Nottingham +15 2 - -
Nottinghamshire +14 2 - -
Berkshire +11 2 - - 1
West Midlands -19 2 £140 -57.57% 4
Scotland -20 2 - - 2
Surrey - 2 - -
North Yorkshire - 2 £123 -
Leicester - 2 - -
York - 2 £123 -
Uxbridge - 2 - -
Crawley - 2 - -
Cambridgeshire -1 1 - -

IT Support Analyst
Top 30 Related IT Skills

For the 6 months to 17 September 2014, IT contractor jobs within the UK that cited IT Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support Analyst in their job title.

1 125 (74.40%) Windows
2 92 (54.76%) Active Directory
3 80 (47.62%) MS Office
4 71 (42.26%) Microsoft
5 63 (37.50%) Windows 7
6 59 (35.12%) MS Excel
7 44 (26.19%) MS Exchange
8 40 (23.81%) Windows XP
9 39 (23.21%) Citrix
10 33 (19.64%) ITIL
11 29 (17.26%) Windows Server 2008
12 28 (16.67%) Blackberry
13 25 (14.88%) Windows Server 2003
14 23 (13.69%) VMware
15 22 (13.10%) DHCP
16 21 (12.50%) DNS
16 21 (12.50%) Finance
17 20 (11.90%) TCP/IP
18 19 (11.31%) WAN
19 15 (8.93%) LAN
19 15 (8.93%) Incident Management
20 14 (8.33%) Exchange Server 2010
21 13 (7.74%) VPN
21 13 (7.74%) Microsoft Certification
22 11 (6.55%) SQL Server
23 10 (5.95%) Windows Server 2012
23 10 (5.95%) VMware Infrastructure
23 10 (5.95%) Degree
23 10 (5.95%) SLA
24 9 (5.36%) SQL

IT Support Analyst
Top Related IT Skills by Category

For the 6 months to 17 September 2014, IT contractor jobs within the UK that cited IT Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 44 (26.19%) MS Exchange
2 14 (8.33%) Exchange Server 2010
3 5 (2.98%) Exchange Server 2003
3 5 (2.98%) SharePoint
4 4 (2.38%) SharePoint 2010
4 4 (2.38%) Exchange Server 2007
5 3 (1.79%) Exchange Server 5.5
5 3 (1.79%) Exchange Server 2000
6 2 (1.19%) Blackberry Enterprise Server
6 2 (1.19%) IBM Notes
6 2 (1.19%) Lotus Domino
7 1 (0.60%) WorkSite
7 1 (0.60%) Exchange Server 2013
7 1 (0.60%) SharePoint 2013
7 1 (0.60%) SAS
7 1 (0.60%) IIS
Applications
1 80 (47.62%) MS Office
2 59 (35.12%) MS Excel
3 3 (1.79%) MS PowerPoint
Business Applications
1 2 (1.19%) Remedy ITSM
2 1 (0.60%) SAP Oil and Gas
Cloud Services
1 1 (0.60%) Amazon AWS
1 1 (0.60%) Google Apps
1 1 (0.60%) Office 365
Communications & Networking
1 22 (13.10%) DHCP
2 21 (12.50%) DNS
3 20 (11.90%) TCP/IP
4 19 (11.31%) WAN
5 15 (8.93%) LAN
6 13 (7.74%) VPN
7 7 (4.17%) Firewall
8 5 (2.98%) Internet
8 5 (2.98%) SAN
9 4 (2.38%) Wireless
9 4 (2.38%) VoIP
9 4 (2.38%) Intranet
10 2 (1.19%) Extranet
10 2 (1.19%) Ethernet
11 1 (0.60%) iSCSI
11 1 (0.60%) IP Telephony
11 1 (0.60%) PuTTY
11 1 (0.60%) 3G
11 1 (0.60%) DSL
11 1 (0.60%) Telnet
Database & Business Intelligence
1 11 (6.55%) SQL Server
2 2 (1.19%) SQL Server 2005
2 2 (1.19%) SQL Server 2008
3 1 (0.60%) MySQL
General
1 21 (12.50%) Finance
2 8 (4.76%) Law
3 6 (3.57%) Manufacturing
3 6 (3.57%) Marketing
4 5 (2.98%) Banking
5 4 (2.38%) Legal
5 4 (2.38%) Telecoms
6 3 (1.79%) Mandarin Language
7 2 (1.19%) Pharmaceutical
8 1 (0.60%) International Banking
8 1 (0.60%) Electronics
8 1 (0.60%) Aerospace
8 1 (0.60%) Front Office
8 1 (0.60%) Advertising
8 1 (0.60%) Publishing
Libraries, Frameworks & Software Standards
1 5 (2.98%) .NET
2 2 (1.19%) .NET Framework
2 2 (1.19%) Application Packaging
3 1 (0.60%) Web Services
Miscellaneous
1 28 (16.67%) Blackberry
2 8 (4.76%) Management Information System
3 6 (3.57%) iPad
4 4 (2.38%) Analytical Skills
5 3 (1.79%) Video Conferencing
5 3 (1.79%) iPhone
5 3 (1.79%) Enterprise Software
6 2 (1.19%) AS400
6 2 (1.19%) NHS
6 2 (1.19%) CMDB
6 2 (1.19%) Computer Science
7 1 (0.60%) Fat Client
7 1 (0.60%) Mathematics
7 1 (0.60%) Statistics
7 1 (0.60%) Digital Media
7 1 (0.60%) Thin Client
7 1 (0.60%) EPoS
7 1 (0.60%) Client/Server
7 1 (0.60%) DTV
7 1 (0.60%) Handset
Operating Systems
1 125 (74.40%) Windows
2 63 (37.50%) Windows 7
3 40 (23.81%) Windows XP
4 29 (17.26%) Windows Server 2008
5 25 (14.88%) Windows Server 2003
6 10 (5.95%) Windows Server 2012
7 8 (4.76%) Windows 2000
7 8 (4.76%) Windows Vista
7 8 (4.76%) Windows 8
8 6 (3.57%) Mac OS X
9 5 (2.98%) Windows 2000 Server
9 5 (2.98%) VMS
10 4 (2.38%) Linux
10 4 (2.38%) Apple iOS
11 3 (1.79%) Android
12 2 (1.19%) Mac OS
12 2 (1.19%) Windows Mobile
13 1 (0.60%) Mac OS X Server
13 1 (0.60%) UNIX
Processes & Methodologies
1 33 (19.64%) ITIL
2 15 (8.93%) Incident Management
3 8 (4.76%) Document Management
4 7 (4.17%) Service Management
5 6 (3.57%) Project Management
6 5 (2.98%) Problem Management
6 5 (2.98%) ERP
7 4 (2.38%) ITSM
7 4 (2.38%) Migration
7 4 (2.38%) Change Control
8 3 (1.79%) Requirements Analysis
8 3 (1.79%) Asset Management
8 3 (1.79%) ITIL V3
8 3 (1.79%) Validation
8 3 (1.79%) Information Security
9 2 (1.19%) Continuous Improvement
9 2 (1.19%) Data Entry
9 2 (1.19%) Software Deployment
9 2 (1.19%) Performance Monitoring
9 2 (1.19%) Coaching
Programming Languages
1 9 (5.36%) SQL
2 2 (1.19%) PowerShell
3 1 (0.60%) VB6
3 1 (0.60%) VB
3 1 (0.60%) VB.NET
3 1 (0.60%) C
3 1 (0.60%) JavaScript
Qualifications
1 13 (7.74%) Microsoft Certification
2 10 (5.95%) Degree
3 9 (5.36%) MCSE
4 8 (4.76%) MCP
5 4 (2.38%) Security Cleared
6 3 (1.79%) MCSA
7 2 (1.19%) A+ Certification
7 2 (1.19%) MCDST
7 2 (1.19%) NVQ Level 3
7 2 (1.19%) SC Cleared
8 1 (0.60%) MCITP
8 1 (0.60%) MCTS
8 1 (0.60%) MOS
8 1 (0.60%) VMware Certified Professional (VCP)
8 1 (0.60%) ITIL Foundation Certificate
8 1 (0.60%) CCA
8 1 (0.60%) Citrix Certification
Quality Assurance & Compliance
1 10 (5.95%) SLA
2 2 (1.19%) Sarbanes-Oxley
System Software
1 92 (54.76%) Active Directory
2 10 (5.95%) VMware Infrastructure
3 2 (1.19%) Hyper-V
3 2 (1.19%) XenApp
4 1 (0.60%) Citrix Presentation Server
4 1 (0.60%) VMware Server
4 1 (0.60%) XenDesktop
4 1 (0.60%) vSphere
4 1 (0.60%) VMware ESXi
4 1 (0.60%) Terminal Services
4 1 (0.60%) VMware Workstation
Systems Management
1 6 (3.57%) Backup Exec
1 6 (3.57%) SCCM
2 5 (2.98%) McAfee ePO
3 1 (0.60%) WSUS
3 1 (0.60%) Norton AntiVirus
Vendors
1 71 (42.26%) Microsoft
2 39 (23.21%) Citrix
3 23 (13.69%) VMware
4 7 (4.17%) Cisco
5 6 (3.57%) Symantec
6 5 (2.98%) Apple
6 5 (2.98%) HP
6 5 (2.98%) McAfee
7 4 (2.38%) Dell
7 4 (2.38%) Capita
8 3 (1.79%) ServiceNow
8 3 (1.79%) Remedy
8 3 (1.79%) SAP
9 2 (1.19%) Wyse
9 2 (1.19%) Lotus
9 2 (1.19%) Mitel
9 2 (1.19%) LANDesk
10 1 (0.60%) WatchGuard
10 1 (0.60%) Google
10 1 (0.60%) Altiris
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