The statistics below represent IT contracts advertised across the UK that had IT Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 19 January 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
19 Jan 2017
Same period 2016 Same period 2015
IT Support Analyst
UK
Rank 502 493 478
Rank change year-on-year
-9 -15
Contract jobs requiring an IT Support Analyst 89 125 114
As % of all contract IT jobs located in the UK 0.20% 0.25% 0.22%
As % of the Job Titles category 0.21% 0.26% 0.24%
Number of daily rates quoted 39 56 40
Median daily rate £140 £160 £148
Median daily rate % change year-on-year
-12.50% +8.47%
90% offered a daily rate of more than £106 £114 £100
10% offered a daily rate of more than £211 £309 £203
UK excluding London median daily rate £130 £125 £163
% change year-on-year
+4.00% -23.07%
Number of hourly rates quoted 19 55 43
Median hourly rate £13.85 £15.00 £16.00
Median hourly rate % change year-on-year
-7.66% -6.25%
90% offered a hourly rate of more than £12.29 £9.92 £11.00
10% offered a hourly rate of more than £17.64 £21.50 £26.00
UK excluding London median hourly rate £12.75 £15.00 £16.50
% change year-on-year
-15.00% -9.09%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
42377 48205 48154
As % of all contract IT jobs located in the UK 94.74% 94.76% 94.69%
Number of daily rates quoted 27593 30644 30320
Median daily rate £425 £413 £400
Median daily rate % change year-on-year
+3.03% +3.12%
90% offered a daily rate of more than £250 £250 £235
10% offered a daily rate of more than £600 £585 £575
UK excluding London median daily rate £393 £380 £375
% change year-on-year
+3.28% +1.33%
Number of hourly rates quoted 1495 1752 1913
Median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year
+2.85% +6.06%
90% offered a hourly rate of more than £11.12 £10.61 £10.50
10% offered a hourly rate of more than £45.00 £47.50 £37.50
UK excluding London median hourly rate £17.50 £17.50 £16.08
% change year-on-year
- +8.83%

IT Support Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured IT Support Analyst in the job title.

IT Support Analyst Jobs Demand Trend in the UK

IT Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support Analyst within the UK.

IT Support Analyst Daily Rate Trend in the UK

IT Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support Analyst within the UK over the 3 months to 19 January 2017.

IT Support Analyst Daily Rate Histogram in the UK

IT Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support Analyst within the UK.

IT Support Analyst Hourly Rate Trend in the UK

IT Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support Analyst within the UK over the 3 months to 19 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +9 77 £145 -15.94% 49
London -6 31 £160 -24.70% 9
South East +19 17 £145 +11.53% 13
East of England +6 9 £213 -5.55% 3
Oxfordshire -1 8 £145 +11.53% 2
Scotland +31 6 £113 +17.55%
South West +23 6 - - 2
Leeds +13 5 £130 +4.00% 2
West Yorkshire +11 5 £130 +4.00% 5
Yorkshire +10 5 £130 +4.00% 9
Kidlington -2 5 £145 -
City of London -10 5 £205 -57.73% 1
East Midlands -5 4 £127 +11.40% 5
Hertfordshire -7 4 - - 3
Wiltshire - 4 - - 1
Swindon - 4 - - 1
North West +22 3 £150 -29.41% 7
Glasgow +11 3 £113 +17.55%
Oxford +6 3 - -
Stevenage -3 3 - -
Edinburgh - 3 £118 -
Cambridgeshire - 3 £125 -
Surrey +17 2 £150 +20.00% 1
Cardiff +14 2 £168 +28.84%
Berkshire +13 2 £130 -30.66% 3
Hampshire +12 2 - - 2
South Wales +12 2 £168 +28.84%
Wales +8 2 £168 +28.84%
Nottingham +5 2 - -
Nottinghamshire +4 2 - -

IT Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 19 January 2017, IT Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring IT Support Analyst in the job title.

1 145 (63.88%) Windows
2 108 (47.58%) Active Directory
3 107 (47.14%) Microsoft
4 92 (40.53%) Windows 7
5 87 (38.33%) MS Office
6 71 (31.28%) ITIL
7 67 (29.52%) MS Excel
8 36 (15.86%) MS Exchange
9 28 (12.33%) Service Management
10 27 (11.89%) Finance
11 25 (11.01%) Windows Server
11 25 (11.01%) Citrix
12 22 (9.69%) Windows 10
13 21 (9.25%) Cisco
14 17 (7.49%) Windows XP
14 17 (7.49%) Windows Server 2008
14 17 (7.49%) Smartphone
14 17 (7.49%) Office 365
14 17 (7.49%) Windows 8
14 17 (7.49%) Analytical Skills
15 16 (7.05%) ITIL Certification
16 15 (6.61%) SLA
16 15 (6.61%) VMware
17 14 (6.17%) Exchange Server 2010
18 13 (5.73%) Windows Server 2012
18 13 (5.73%) Retail
18 13 (5.73%) Incident Management
18 13 (5.73%) Blackberry
19 12 (5.29%) TCP/IP
20 11 (4.85%) VPN

IT Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (15.86%) MS Exchange
2 14 (6.17%) Exchange Server 2010
3 10 (4.41%) SharePoint
4 9 (3.96%) Exchange Server 2007
5 8 (3.52%) Blackberry Enterprise Server
5 8 (3.52%) Exchange Server 2013
6 4 (1.76%) SharePoint 2010
7 3 (1.32%) CMS
7 3 (1.32%) Exchange Server 2003
7 3 (1.32%) Skype for Business
8 2 (0.88%) SharePoint 2013
9 1 (0.44%) IBM Notes
9 1 (0.44%) SharePoint Server
Applications
1 87 (38.33%) MS Office
2 67 (29.52%) MS Excel
3 10 (4.41%) MS PowerPoint
4 2 (0.88%) MS Visio
5 1 (0.44%) Acrobat
Business Applications
1 2 (0.88%) assyst
1 2 (0.88%) Remedy ITSM
1 2 (0.88%) SAP Oil and Gas
Cloud Services
1 17 (7.49%) Office 365
2 3 (1.32%) Google Drive
3 1 (0.44%) G Suite
3 1 (0.44%) Google Play
3 1 (0.44%) IaaS
3 1 (0.44%) PaaS
3 1 (0.44%) SaaS
Communications & Networking
1 12 (5.29%) TCP/IP
2 11 (4.85%) VPN
3 8 (3.52%) Internet
3 8 (3.52%) LAN
3 8 (3.52%) VoIP
3 8 (3.52%) WAN
4 6 (2.64%) DHCP
4 6 (2.64%) DNS
5 5 (2.20%) WebEx
5 5 (2.20%) Wireless
6 4 (1.76%) IP Telephony
7 3 (1.32%) Firewall
7 3 (1.32%) Skype
8 2 (0.88%) Remote Desktop
8 2 (0.88%) Wi-Fi
8 2 (0.88%) WLAN
9 1 (0.44%) DECT
9 1 (0.44%) Ethernet
9 1 (0.44%) VLAN
Database & Business Intelligence
1 5 (2.20%) SQL Server
2 2 (0.88%) MS Access
3 1 (0.44%) Essbase
3 1 (0.44%) MySQL
3 1 (0.44%) Oracle Database
3 1 (0.44%) Oracle Database 11g
3 1 (0.44%) SQL Server 2008
3 1 (0.44%) SQL Server 2012
3 1 (0.44%) SQL Server 2014
Development Applications
1 4 (1.76%) JIRA
General
1 27 (11.89%) Finance
2 13 (5.73%) Retail
3 10 (4.41%) Legal
4 9 (3.96%) Banking
5 6 (2.64%) Law
6 5 (2.20%) Telecoms
7 4 (1.76%) Manufacturing
8 3 (1.32%) Cantonese Language
8 3 (1.32%) Front Office
8 3 (1.32%) Mandarin Language
8 3 (1.32%) Marketing
9 2 (0.88%) Advertising
9 2 (0.88%) Aerospace
9 2 (0.88%) Electronics
9 2 (0.88%) Financial Institution
9 2 (0.88%) Investment Banking
9 2 (0.88%) Pharmaceutical
10 1 (0.44%) Local Government
10 1 (0.44%) Military
10 1 (0.44%) Retail Banking
Libraries, Frameworks & Software Standards
1 1 (0.44%) .NET
1 1 (0.44%) FIX Protocol
1 1 (0.44%) J2EE
1 1 (0.44%) XML
1 1 (0.44%) XMPP
1 1 (0.44%) XSLT
Miscellaneous
1 17 (7.49%) Analytical Skills
1 17 (7.49%) Smartphone
2 13 (5.73%) Blackberry
3 10 (4.41%) CMDB
4 8 (3.52%) iPad
4 8 (3.52%) iPhone
4 8 (3.52%) Video Conferencing
5 4 (1.76%) Computer Science
5 4 (1.76%) Handset
6 3 (1.32%) EPoS
6 3 (1.32%) Management Information System
7 2 (0.88%) Fat Client
7 2 (0.88%) Thin Client
7 2 (0.88%) Virtual Team
8 1 (0.44%) BYOD
8 1 (0.44%) Data Centre
8 1 (0.44%) Data Structures
8 1 (0.44%) Driving Licence
8 1 (0.44%) Enterprise Software
8 1 (0.44%) Mobile App
Operating Systems
1 145 (63.88%) Windows
2 92 (40.53%) Windows 7
3 25 (11.01%) Windows Server
4 22 (9.69%) Windows 10
5 17 (7.49%) Windows 8
5 17 (7.49%) Windows Server 2008
5 17 (7.49%) Windows XP
6 13 (5.73%) Windows Server 2012
7 7 (3.08%) Apple iOS
7 7 (3.08%) Mac OS X
8 6 (2.64%) Windows Mobile
9 5 (2.20%) Android
9 5 (2.20%) Windows Server 2003
10 4 (1.76%) Windows Vista
11 3 (1.32%) Linux
12 1 (0.44%) Mac OS
12 1 (0.44%) Red Hat Enterprise Linux
12 1 (0.44%) Unix
12 1 (0.44%) Windows 2000
Processes & Methodologies
1 71 (31.28%) ITIL
2 28 (12.33%) Service Management
3 13 (5.73%) Incident Management
4 10 (4.41%) Asset Management
5 7 (3.08%) ITIL V3
5 7 (3.08%) Migration
6 6 (2.64%) ITSM
6 6 (2.64%) Time Management
7 5 (2.20%) Service Delivery
8 4 (1.76%) Configuration Management
8 4 (1.76%) Data Migration
8 4 (1.76%) Problem Management
9 3 (1.32%) Continuous Improvement
9 3 (1.32%) E-Discovery
9 3 (1.32%) Forensic Analysis
9 3 (1.32%) ITIL V2
9 3 (1.32%) Project Management
9 3 (1.32%) Root Cause Analysis
10 2 (0.88%) Business Intelligence
10 2 (0.88%) ERP
Programming Languages
1 8 (3.52%) SQL
2 4 (1.76%) VBA
3 3 (1.32%) PowerShell
4 2 (0.88%) C#
4 2 (0.88%) VBScript
5 1 (0.44%) C
5 1 (0.44%) C++
5 1 (0.44%) COBOL
5 1 (0.44%) JavaScript
5 1 (0.44%) T-SQL
5 1 (0.44%) VB
5 1 (0.44%) XPath
Qualifications
1 16 (7.05%) ITIL Certification
2 9 (3.96%) Degree
2 9 (3.96%) MCP
2 9 (3.96%) Microsoft Certification
3 6 (2.64%) Security Cleared
4 5 (2.20%) SC Cleared
5 4 (1.76%) MCSE
6 3 (1.32%) BPSS Clearance
6 3 (1.32%) CCNA
6 3 (1.32%) Cisco Certification
6 3 (1.32%) CTC Cleared
6 3 (1.32%) DBS Check
7 2 (0.88%) DV Cleared
7 2 (0.88%) ECDL
7 2 (0.88%) ITIL Foundation Certificate
8 1 (0.44%) A+ Certification
8 1 (0.44%) MCDST
8 1 (0.44%) MCITP
8 1 (0.44%) MCTS
8 1 (0.44%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 15 (6.61%) SLA
2 4 (1.76%) Disclosure Scotland
System Software
1 108 (47.58%) Active Directory
2 11 (4.85%) VMware Infrastructure
3 6 (2.64%) XenApp
4 5 (2.20%) Virtual Machines
5 4 (1.76%) vSphere
6 3 (1.32%) XenDesktop
7 2 (0.88%) Hyper-V
7 2 (0.88%) Virtual Desktop
8 1 (0.44%) Microsoft App-V
8 1 (0.44%) Terminal Server
8 1 (0.44%) Virtual Servers
Systems Management
1 9 (3.96%) SCCM
2 5 (2.20%) AirWatch
3 4 (1.76%) Microsoft Intune
4 3 (1.32%) Backup Exec
5 2 (0.88%) SCSM
6 1 (0.44%) DameWare
6 1 (0.44%) ServiceCenter
Vendors
1 107 (47.14%) Microsoft
2 25 (11.01%) Citrix
3 21 (9.25%) Cisco
4 15 (6.61%) VMware
5 10 (4.41%) HP
6 7 (3.08%) Apple
7 6 (2.64%) Google
7 6 (2.64%) SAP
7 6 (2.64%) ServiceNow
8 4 (1.76%) Avaya
8 4 (1.76%) Bloomberg
8 4 (1.76%) Dell
8 4 (1.76%) Oracle
9 3 (1.32%) LANDesk
9 3 (1.32%) Remedy
10 2 (0.88%) arcserve
10 2 (0.88%) Reuters
10 2 (0.88%) Veeam
10 2 (0.88%) Wyse
11 1 (0.44%) Acronis
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