The table below looks at the statistics for the IT Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support Analyst in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
IT Support Analyst
Rank 515 495 505
Rank change year-on-year
-20 +10
Contract jobs requiring an IT Support Analyst 96 88 83
As % of all contract IT jobs located in the UK 0.17% 0.16% 0.14%
As % of the Job Titles category 0.18% 0.18% 0.15%
Number of daily rates quoted 28 28 22
Average daily rate
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£155 £151 £150
Average daily rate % change year-on-year
+2.47% +0.83%
90% offered a daily rate of more than £99 £107 £106
10% offered a daily rate of more than £245 £295 £346
UK excluding London average daily rate £156 £115 £150
% change year-on-year
+35.86% -23.33%
Number of hourly rates quoted 22 41 27
Average hourly rate £14.50 £15.00 £14.00
Average hourly rate % change year-on-year
-3.33% +7.14%
90% offered a hourly rate of more than £9.43 £10.50 £11.60
10% offered a hourly rate of more than £20.00 £19.50 £18.60
UK excluding London average hourly rate £13.00 £13.00 £13.88
% change year-on-year
- -6.30%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51961 49585 53705
As % of all contract IT jobs located in the UK 92.02% 92.76% 92.87%
Number of daily rates quoted 31503 29488 30138
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £234 £235
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 2007 2141 2629
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £17.00 £17.00 £18.00
% change year-on-year
- -5.55%

IT Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing IT Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Analyst Jobs Demand Trend in the UK

IT Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support Analyst within the UK.

IT Support Analyst Daily Rate Trend in the UK

IT Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support Analyst within the UK over the 3 months to 2 September 2014.

IT Support Analyst Daily Rate Histogram in the UK

IT Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support Analyst within the UK.

IT Support Analyst Hourly Rate Trend in the UK

IT Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support Analyst within the UK over the 3 months to 2 September 2014.

IT Support Analyst Hourly Rate Histogram in the UK

IT Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support Analyst within the UK over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -3 92 £160 +19.62% 46
London +18 30 £153 -21.79% 19
South East +12 28 £234 +79.80% 11
East of England -17 16 £95 -57.77% 5
City of London +36 10 £220 +21.37% 7
Hertfordshire -6 10 £95 -9.52% 1
East Sussex -2 9 - -
East Midlands +9 8 £200 - 2
West Sussex - 8 - -
Yorkshire -1 6 £150 +40.18% 1
Leicestershire +6 5 £200 - 1
Surrey 0 5 £325 - 2
Watford -1 4 £95 -
Colchester -5 4 - - 2
Essex -9 4 - - 2
Buckinghamshire - 3 £213 - 2
Nottinghamshire +17 2 - - 1
Nottingham +15 2 - -
Brighton -3 2 - -
West Yorkshire -3 2 - - 1
North West -6 2 - - 4
Kent -6 2 £234 +103.26%
Scotland -16 2 - - 4
North Yorkshire - 2 £123 -
York - 2 £123 -
Uxbridge - 2 - -
Crawley - 2 - -
Manchester - 2 - - 1
Huddersfield - 2 - -
Leicester - 2 - - 1

IT Support Analyst
Top 30 Related IT Skills

For the 6 months to 2 September 2014, IT contractor jobs within the UK that cited IT Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support Analyst in their job title.

1 119 (73.01%) Windows
2 89 (54.60%) Active Directory
3 78 (47.85%) MS Office
4 69 (42.33%) Microsoft
5 61 (37.42%) Windows 7
6 56 (34.36%) MS Excel
7 44 (26.99%) MS Exchange
8 38 (23.31%) Windows XP
9 37 (22.70%) Citrix
10 33 (20.25%) ITIL
11 28 (17.18%) Blackberry
12 23 (14.11%) Windows Server 2003
12 23 (14.11%) Windows Server 2008
13 21 (12.88%) TCP/IP
13 21 (12.88%) Finance
14 19 (11.66%) VMware
14 19 (11.66%) DHCP
14 19 (11.66%) DNS
14 19 (11.66%) WAN
15 15 (9.20%) LAN
16 14 (8.59%) SLA
16 14 (8.59%) Incident Management
17 13 (7.98%) Microsoft Certification
18 12 (7.36%) SQL Server
18 12 (7.36%) Exchange Server 2010
19 11 (6.75%) Degree
20 9 (5.52%) Windows Server 2012
20 9 (5.52%) Law
20 9 (5.52%) VPN
21 8 (4.91%) Windows 2000

IT Support Analyst
Top Related IT Skills by Category

For the 6 months to 2 September 2014, IT contractor jobs within the UK that cited IT Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 44 (26.99%) MS Exchange
2 12 (7.36%) Exchange Server 2010
3 4 (2.45%) Exchange Server 2003
3 4 (2.45%) Exchange Server 2007
3 4 (2.45%) SharePoint 2010
3 4 (2.45%) SharePoint
4 3 (1.84%) Exchange Server 5.5
4 3 (1.84%) Exchange Server 2000
5 2 (1.23%) Blackberry Enterprise Server
6 1 (0.61%) SAS
6 1 (0.61%) IIS
6 1 (0.61%) IBM Notes
6 1 (0.61%) Lotus Domino
6 1 (0.61%) SharePoint 2013
6 1 (0.61%) Exchange Server 2013
Applications
1 78 (47.85%) MS Office
2 56 (34.36%) MS Excel
3 3 (1.84%) MS PowerPoint
Business Applications
1 2 (1.23%) Remedy ITSM
2 1 (0.61%) Temenos T24
2 1 (0.61%) SAP Oil and Gas
Cloud Services
1 1 (0.61%) Office 365
Communications & Networking
1 21 (12.88%) TCP/IP
2 19 (11.66%) WAN
2 19 (11.66%) DHCP
2 19 (11.66%) DNS
3 15 (9.20%) LAN
4 9 (5.52%) VPN
5 8 (4.91%) Firewall
6 5 (3.07%) SAN
7 4 (2.45%) Intranet
7 4 (2.45%) Internet
7 4 (2.45%) VoIP
8 3 (1.84%) Ethernet
9 2 (1.23%) Extranet
9 2 (1.23%) Wireless
10 1 (0.61%) IP Telephony
10 1 (0.61%) iSCSI
10 1 (0.61%) Wi-Fi
Database & Business Intelligence
1 12 (7.36%) SQL Server
2 2 (1.23%) SQL Server 2005
2 2 (1.23%) SQL Server 2008
2 2 (1.23%) MySQL
General
1 21 (12.88%) Finance
2 9 (5.52%) Law
3 7 (4.29%) Manufacturing
4 6 (3.68%) Banking
4 6 (3.68%) Marketing
5 5 (3.07%) Legal
6 3 (1.84%) Mandarin Language
6 3 (1.84%) Telecoms
7 2 (1.23%) Retail
7 2 (1.23%) Pharmaceutical
8 1 (0.61%) Financial Institution
8 1 (0.61%) Back Office
8 1 (0.61%) Electronics
8 1 (0.61%) Aerospace
8 1 (0.61%) International Banking
8 1 (0.61%) Publishing
Libraries, Frameworks & Software Standards
1 4 (2.45%) .NET
2 2 (1.23%) Flash
2 2 (1.23%) .NET Framework
2 2 (1.23%) Application Packaging
Miscellaneous
1 28 (17.18%) Blackberry
2 6 (3.68%) iPad
2 6 (3.68%) Management Information System
3 4 (2.45%) iPhone
3 4 (2.45%) Enterprise Software
4 3 (1.84%) Video Conferencing
4 3 (1.84%) AS400
5 2 (1.23%) Computer Science
6 1 (0.61%) CMDB
6 1 (0.61%) Fat Client
6 1 (0.61%) DTV
6 1 (0.61%) Digital Media
6 1 (0.61%) Handset
6 1 (0.61%) Replication
6 1 (0.61%) Statistics
6 1 (0.61%) Client/Server
6 1 (0.61%) EPoS
6 1 (0.61%) NHS
6 1 (0.61%) Thin Client
Operating Systems
1 119 (73.01%) Windows
2 61 (37.42%) Windows 7
3 38 (23.31%) Windows XP
4 23 (14.11%) Windows Server 2003
4 23 (14.11%) Windows Server 2008
5 9 (5.52%) Windows Server 2012
6 8 (4.91%) Windows Vista
6 8 (4.91%) Windows 2000
7 7 (4.29%) Windows 2000 Server
7 7 (4.29%) Windows 8
8 6 (3.68%) Mac OS X
9 5 (3.07%) VMS
10 3 (1.84%) Apple iOS
10 3 (1.84%) Android
11 2 (1.23%) Windows Mobile
11 2 (1.23%) UNIX
11 2 (1.23%) Linux
12 1 (0.61%) Mac OS
Processes & Methodologies
1 33 (20.25%) ITIL
2 14 (8.59%) Incident Management
3 8 (4.91%) Document Management
4 6 (3.68%) Project Management
4 6 (3.68%) Service Management
5 5 (3.07%) ERP
5 5 (3.07%) Problem Management
6 4 (2.45%) ITSM
6 4 (2.45%) Migration
7 3 (1.84%) Information Security
7 3 (1.84%) Validation
7 3 (1.84%) Service Delivery
7 3 (1.84%) Continuous Improvement
7 3 (1.84%) Change Control
7 3 (1.84%) Asset Management
7 3 (1.84%) Requirements Analysis
7 3 (1.84%) Software Deployment
8 2 (1.23%) Time Management
8 2 (1.23%) Data Entry
8 2 (1.23%) Performance Monitoring
Programming Languages
1 7 (4.29%) SQL
2 3 (1.84%) Java
3 2 (1.23%) PowerShell
4 1 (0.61%) JavaScript
Qualifications
1 13 (7.98%) Microsoft Certification
2 11 (6.75%) Degree
3 8 (4.91%) MCSE
4 6 (3.68%) MCP
4 6 (3.68%) Security Cleared
5 4 (2.45%) SC Cleared
6 3 (1.84%) MCDST
6 3 (1.84%) MCSA
6 3 (1.84%) A+ Certification
7 2 (1.23%) NVQ Level 3
8 1 (0.61%) ITIL Foundation Certificate
8 1 (0.61%) MOS
8 1 (0.61%) VMware Certified Professional (VCP)
8 1 (0.61%) CCA
8 1 (0.61%) Citrix Certification
Quality Assurance & Compliance
1 14 (8.59%) SLA
2 2 (1.23%) Sarbanes-Oxley
System Software
1 89 (54.60%) Active Directory
2 7 (4.29%) VMware Infrastructure
3 2 (1.23%) Terminal Services
3 2 (1.23%) XenApp
4 1 (0.61%) XenDesktop
4 1 (0.61%) vSphere
4 1 (0.61%) VMware ESXi
4 1 (0.61%) Citrix Presentation Server
4 1 (0.61%) VMware Server
4 1 (0.61%) Hyper-V
Systems Management
1 6 (3.68%) Backup Exec
2 5 (3.07%) SCCM
2 5 (3.07%) McAfee ePO
3 1 (0.61%) WSUS
3 1 (0.61%) Norton AntiVirus
Vendors
1 69 (42.33%) Microsoft
2 37 (22.70%) Citrix
3 19 (11.66%) VMware
4 7 (4.29%) Cisco
5 6 (3.68%) Symantec
6 5 (3.07%) McAfee
6 5 (3.07%) HP
7 4 (2.45%) Dell
7 4 (2.45%) Apple
8 3 (1.84%) ServiceNow
8 3 (1.84%) Capita
8 3 (1.84%) SAP
8 3 (1.84%) Remedy
9 2 (1.23%) Wyse
9 2 (1.23%) Alcatel-Lucent
9 2 (1.23%) Mitel
10 1 (0.61%) jBASE
10 1 (0.61%) WatchGuard
10 1 (0.61%) Veeam
10 1 (0.61%) Lotus
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