The table below looks at the statistics for the IT Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support Analyst in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
IT Support Analyst
Rank 508 520 493
Rank change year-on-year
+12 -27
Contract jobs requiring an IT Support Analyst 85 79 71
As % of all contract IT jobs located in the UK 0.15% 0.14% 0.15%
As % of the Job Titles category 0.16% 0.15% 0.16%
Number of daily rates quoted 24 13 18
Average daily rate
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£150 £138 £178
Average daily rate % change year-on-year
+9.09% -22.53%
90% offered a daily rate of more than £125 £107 £124
10% offered a daily rate of more than £226 £255 £325
UK excluding London average daily rate £150 £134 £200
% change year-on-year
+12.14% -33.12%
Number of hourly rates quoted 22 28 33
Average hourly rate £13.50 £16.39 £15.00
Average hourly rate % change year-on-year
-17.64% +9.28%
90% offered a hourly rate of more than £11.37 £11.85 £11.05
10% offered a hourly rate of more than £20.65 £22.95 £19.80
UK excluding London average hourly rate £14.00 £15.00 £15.00
% change year-on-year
-6.66% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51645 52060 44962
As % of all contract IT jobs located in the UK 92.40% 92.35% 92.52%
Number of daily rates quoted 31339 31560 25761
Average daily rate £400 £390 £400
Average daily rate % change year-on-year
+2.56% -2.50%
90% offered a daily rate of more than £245 £230 £238
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £375 £350 £346
% change year-on-year
+7.14% +1.30%
Number of hourly rates quoted 2019 2073 2241
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.50 £17.00 £17.50
% change year-on-year
-2.94% -2.85%

IT Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing IT Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Analyst Jobs Demand Trend in the UK

IT Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support Analyst within the UK.

IT Support Analyst Daily Rate Trend in the UK

IT Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support Analyst within the UK over the 3 months to 17 April 2015.

IT Support Analyst Daily Rate Histogram in the UK

IT Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support Analyst within the UK.

IT Support Analyst Hourly Rate Trend in the UK

IT Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support Analyst within the UK over the 3 months to 17 April 2015.

IT Support Analyst Hourly Rate Histogram in the UK

IT Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support Analyst within the UK over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 74 £150 +9.09% 58
London +4 24 £220 +33.33% 19
South East -16 23 £150 +42.85% 12
East of England +16 6 £181 - 4
West Midlands -10 6 £125 - 1
West Sussex -10 6 - - 2
Haywards Heath - 6 - -
Uxbridge - 6 - -
City of London +19 5 £220 +33.33% 5
Berkshire +10 5 £148 - 1
Oxford -10 5 - - 1
Oxfordshire -14 5 - - 5
North West -14 5 £150 +9.09% 7
South West +3 4 - - 5
East Midlands +1 4 - - 1
Surrey -1 4 £170 - 1
Merseyside - 4 £150 - 3
Liverpool - 4 £150 - 3
Slough - 4 £148 -
Hertfordshire +8 3 - - 2
Scotland -2 3 - - 1
Edinburgh -4 3 - -
Nottingham -10 3 - - 1
Nottinghamshire -10 3 - - 1
Yorkshire -16 2 - - 9
Warwickshire - 2 - -
Hampshire - 2 - - 2
Woking - 2 £170 -
Hemel Hempstead - 2 - - 1
Reading +7 1 - -

IT Support Analyst
Top 30 Related IT Skills

For the 6 months to 17 April 2015, IT contractor jobs within the UK that cited IT Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support Analyst in their job title.

1 115 (76.67%) Windows
2 76 (50.67%) Microsoft
3 69 (46.00%) Active Directory
4 64 (42.67%) MS Office
5 55 (36.67%) Windows 7
6 45 (30.00%) ITIL
7 33 (22.00%) Windows XP
7 33 (22.00%) Windows Server 2008
8 30 (20.00%) MS Excel
9 26 (17.33%) MS Exchange
10 25 (16.67%) Citrix
11 22 (14.67%) VMware
12 20 (13.33%) Finance
12 20 (13.33%) HP
13 19 (12.67%) SQL
13 19 (12.67%) SCCM
14 16 (10.67%) Cisco
15 15 (10.00%) Windows Server 2003
15 15 (10.00%) LAN
15 15 (10.00%) SharePoint
15 15 (10.00%) Wireless
16 14 (9.33%) Dell
16 14 (9.33%) Windows Server 2012
17 13 (8.67%) Office 365
17 13 (8.67%) DNS
17 13 (8.67%) TCP/IP
18 12 (8.00%) DHCP
18 12 (8.00%) WAN
18 12 (8.00%) Windows 8
19 11 (7.33%) Analytical Skills

IT Support Analyst
Top Related IT Skills by Category

For the 6 months to 17 April 2015, IT contractor jobs within the UK that cited IT Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 26 (17.33%) MS Exchange
2 15 (10.00%) SharePoint
3 8 (5.33%) Lotus Domino
4 7 (4.67%) SharePoint 2010
4 7 (4.67%) Lync
4 7 (4.67%) Exchange Server 2010
5 6 (4.00%) IIS
5 6 (4.00%) IBM Notes
6 5 (3.33%) Blackberry Enterprise Server
7 2 (1.33%) Exchange Server 2003
7 2 (1.33%) SharePoint 2013
7 2 (1.33%) WorkSite
8 1 (0.67%) Exchange Server 2007
8 1 (0.67%) Confluence
8 1 (0.67%) Exchange Server 2013
8 1 (0.67%) SharePoint Server
Applications
1 64 (42.67%) MS Office
2 30 (20.00%) MS Excel
3 4 (2.67%) MS PowerPoint
4 1 (0.67%) Spreadsheet
4 1 (0.67%) Adobe Creative Suite
Business Applications
1 2 (1.33%) CODA-Financials
2 1 (0.67%) thinkFolio
2 1 (0.67%) Markit EDM
Cloud Services
1 13 (8.67%) Office 365
2 2 (1.33%) Google Apps
3 1 (0.67%) Symantec.cloud
Communications & Networking
1 15 (10.00%) LAN
1 15 (10.00%) Wireless
2 13 (8.67%) TCP/IP
2 13 (8.67%) DNS
3 12 (8.00%) WAN
3 12 (8.00%) DHCP
4 11 (7.33%) VoIP
5 9 (6.00%) Firewall
6 6 (4.00%) VPN
7 4 (2.67%) SAN
8 3 (2.00%) IP Telephony
8 3 (2.00%) Cisco IPT
9 2 (1.33%) VLAN
9 2 (1.33%) Wi-Fi
9 2 (1.33%) Extranet
9 2 (1.33%) MPLS
10 1 (0.67%) GoToMeeting
10 1 (0.67%) Internet
10 1 (0.67%) WLAN
10 1 (0.67%) Ethernet
Database & Business Intelligence
1 9 (6.00%) SQL Server
2 1 (0.67%) SQL Server 2005
2 1 (0.67%) SQL Server 2012
Development Applications
1 1 (0.67%) Subversion
1 1 (0.67%) JIRA
General
1 20 (13.33%) Finance
2 11 (7.33%) Manufacturing
3 8 (5.33%) Telecoms
4 6 (4.00%) Law
5 5 (3.33%) Pharmaceutical
5 5 (3.33%) Retail
6 4 (2.67%) Legal
7 3 (2.00%) Banking
8 2 (1.33%) French Language
8 2 (1.33%) Advertising
9 1 (0.67%) Publishing
9 1 (0.67%) Financial Institution
9 1 (0.67%) Front Office
9 1 (0.67%) Automotive
9 1 (0.67%) Investment Banking
9 1 (0.67%) Finnish Language
Libraries, Frameworks & Software Standards
1 2 (1.33%) ODBC
1 2 (1.33%) Application Packaging
2 1 (0.67%) XML
Miscellaneous
1 11 (7.33%) Blackberry
1 11 (7.33%) Analytical Skills
2 7 (4.67%) Management Information System
3 5 (3.33%) NHS
3 5 (3.33%) Clustering
3 5 (3.33%) FMCG
4 4 (2.67%) iPhone
5 3 (2.00%) SecurID
5 3 (2.00%) Smartphone
5 3 (2.00%) Client/Server
5 3 (2.00%) Video Conferencing
6 2 (1.33%) BYOD
7 1 (0.67%) Derivative
7 1 (0.67%) iPad
7 1 (0.67%) Mobile Computing
7 1 (0.67%) VLE
7 1 (0.67%) Replication
7 1 (0.67%) Fixed Income
Operating Systems
1 115 (76.67%) Windows
2 55 (36.67%) Windows 7
3 33 (22.00%) Windows Server 2008
3 33 (22.00%) Windows XP
4 15 (10.00%) Windows Server 2003
5 14 (9.33%) Windows Server 2012
6 12 (8.00%) Windows 8
7 6 (4.00%) Mac OS X
7 6 (4.00%) VMS
7 6 (4.00%) Linux
8 4 (2.67%) OpenVMS
8 4 (2.67%) Apple iOS
9 3 (2.00%) Windows Vista
9 3 (2.00%) Android
10 2 (1.33%) Windows Phone
10 2 (1.33%) Windows CE
11 1 (0.67%) Ubuntu
11 1 (0.67%) Mac OS
Processes & Methodologies
1 45 (30.00%) ITIL
2 7 (4.67%) Incident Management
3 6 (4.00%) Infrastructure Management
3 6 (4.00%) Project Management
3 6 (4.00%) Systems Analysis
4 5 (3.33%) Validation
4 5 (3.33%) Service Delivery
5 4 (2.67%) Disaster Recovery
5 4 (2.67%) Change Control
5 4 (2.67%) Problem Management
6 3 (2.00%) IT Governance
6 3 (2.00%) Project Planning
6 3 (2.00%) Mobile Device Management
6 3 (2.00%) Coaching
6 3 (2.00%) Software Testing
7 2 (1.33%) Document Management
7 2 (1.33%) Data Analysis
7 2 (1.33%) ITSM
7 2 (1.33%) Business Intelligence
7 2 (1.33%) Practice Management
Programming Languages
1 19 (12.67%) SQL
2 7 (4.67%) VBScript
3 5 (3.33%) PowerShell
4 1 (0.67%) VB
4 1 (0.67%) VBA
4 1 (0.67%) Python
Qualifications
1 11 (7.33%) Microsoft Certification
1 11 (7.33%) Degree
2 10 (6.67%) ITIL Certification
3 8 (5.33%) MCSE
4 6 (4.00%) MCP
5 3 (2.00%) VMware Certified Professional (VCP)
6 1 (0.67%) CTC Cleared
6 1 (0.67%) Security Cleared
6 1 (0.67%) A+ Certification
Quality Assurance & Compliance
1 10 (6.67%) SLA
2 3 (2.00%) GxP
3 1 (0.67%) Sarbanes-Oxley
3 1 (0.67%) QA
System Software
1 69 (46.00%) Active Directory
2 7 (4.67%) XenApp
3 6 (4.00%) Hyper-V
4 5 (3.33%) Citrix Presentation Server
4 5 (3.33%) VMware Infrastructure
5 3 (2.00%) MetaFrame
5 3 (2.00%) Terminal Services
6 2 (1.33%) vSphere
7 1 (0.67%) XenDesktop
Systems Management
1 19 (12.67%) SCCM
2 8 (5.33%) WSUS
3 3 (2.00%) NetBackup
3 3 (2.00%) Norton AntiVirus
4 1 (0.67%) DameWare
4 1 (0.67%) OpenView
4 1 (0.67%) Tivoli Storage Manager
4 1 (0.67%) Control-M
4 1 (0.67%) Backup Exec
4 1 (0.67%) Puppet
Vendors
1 76 (50.67%) Microsoft
2 25 (16.67%) Citrix
3 22 (14.67%) VMware
4 20 (13.33%) HP
5 16 (10.67%) Cisco
6 14 (9.33%) Dell
7 8 (5.33%) Lotus
7 8 (5.33%) Symantec
8 6 (4.00%) McAfee
8 6 (4.00%) Apple
8 6 (4.00%) Oracle
9 5 (3.33%) Adobe
10 4 (2.67%) Mitel
11 3 (2.00%) Wyse
11 3 (2.00%) Reuters
11 3 (2.00%) Bloomberg
11 3 (2.00%) Google
11 3 (2.00%) Nortel
11 3 (2.00%) Veritas
12 2 (1.33%) MicroStrategy
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