The statistics below represent IT contracts advertised across the UK that had IT Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 8 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
IT Support Analyst
Rank 496 491 502
Rank change year-on-year
-5 +11
Contract jobs requiring an IT Support Analyst 125 154 131
As % of all contract IT jobs located in the UK 0.25% 0.28% 0.23%
As % of the Job Titles category 0.27% 0.29% 0.25%
Number of daily rates quoted 53 61 42
Median daily rate £130 £148 £160
Median daily rate % change year-on-year
-11.86% -7.81%
90% offered a daily rate of more than £101 £115 £91
10% offered a daily rate of more than £209 £266 £223
UK excluding London median daily rate £143 £160 £160
% change year-on-year
-10.93% -
Number of hourly rates quoted 36 57 55
Median hourly rate £14.00 £14.50 £15.75
Median hourly rate % change year-on-year
-3.44% -7.93%
90% offered a hourly rate of more than £10.00 £9.93 £10.00
10% offered a hourly rate of more than £28.00 £21.50 £26.00
UK excluding London median hourly rate £12.79 £13.50 £15.13
% change year-on-year
-5.25% -10.74%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
47057 52332 52807
As % of all contract IT jobs located in the UK 94.56% 94.77% 93.52%
Number of daily rates quoted 30804 33337 33423
Median daily rate £425 £413 £400
Median daily rate % change year-on-year
+3.03% +3.12%
90% offered a daily rate of more than £250 £260 £225
10% offered a daily rate of more than £600 £583 £575
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 1653 2041 2162
Median hourly rate £16.50 £17.00 £16.00
Median hourly rate % change year-on-year
-2.94% +6.25%
90% offered a hourly rate of more than £11.00 £10.50 £10.50
10% offered a hourly rate of more than £44.00 £43.41 £37.50
UK excluding London median hourly rate £16.50 £17.00 £16.00
% change year-on-year
-2.94% +6.25%

IT Support Analyst
Jobs Demand Trend

The demand trend of IT contracts that featured IT Support Analyst in the job title.

IT Support Analyst Jobs Demand Trend in the UK

IT Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support Analyst within the UK.

IT Support Analyst Daily Rate Trend in the UK

IT Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support Analyst within the UK over the 3 months to 8 December 2016.

IT Support Analyst Daily Rate Histogram in the UK

IT Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support Analyst within the UK.

IT Support Analyst Hourly Rate Trend in the UK

IT Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support Analyst within the UK over the 3 months to 8 December 2016.

IT Support Analyst Hourly Rate Histogram in the UK

IT Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support Analyst within the UK over the 3 months to 8 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -14 105 £140 -5.08% 44
London -20 44 £120 -4.00% 13
South East +24 25 £150 -42.30% 10
City of London +3 13 £95 - 2
Scotland - 10 £118 - 2
East of England 0 9 £213 -2.85% 4
West Yorkshire +24 8 £178 +42.00% 2
Yorkshire +15 8 £178 +42.00% 4
Oxfordshire +1 8 £125 -3.84%
Hampshire +25 7 £203 - 3
Kidlington -1 7 £125 -
Leeds +18 6 £178 +42.00% 1
North West +9 6 £140 +12.00% 3
Edinburgh - 5 £118 - 1
Glasgow - 5 £113 -
South West +19 4 - -
Surrey +12 4 £160 +28.00% 4
South Wales +9 4 £168 +28.84%
Southampton +7 4 - - 2
Wales -1 4 £168 +28.84%
Cardiff +14 3 £168 +28.84%
Essex +6 3 £300 +70.45% 1
Manchester +1 3 £130 - 1
Hertfordshire -2 3 - - 3
West Midlands -12 3 £180 -18.18% 6
East Midlands -15 3 - - 4
Cambridgeshire - 3 £125 -
North East - 3 - -
Buckinghamshire +17 2 £160 -48.38% 2
Berkshire +13 2 £130 -48.00% 1

IT Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 8 December 2016, IT Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring IT Support Analyst in the job title.

1 150 (61.73%) Windows
2 115 (47.33%) Microsoft
3 108 (44.44%) Active Directory
4 102 (41.98%) MS Office
5 92 (37.86%) Windows 7
6 67 (27.57%) ITIL
7 66 (27.16%) MS Excel
8 35 (14.40%) MS Exchange
9 28 (11.52%) Service Management
9 28 (11.52%) Windows Server
10 27 (11.11%) Citrix
11 23 (9.47%) Office 365
11 23 (9.47%) Windows 8
12 22 (9.05%) Cisco
13 21 (8.64%) Finance
13 21 (8.64%) Smartphone
13 21 (8.64%) Windows 10
13 21 (8.64%) Analytical Skills
14 19 (7.82%) SLA
15 15 (6.17%) Retail
15 15 (6.17%) VMware
15 15 (6.17%) Degree
15 15 (6.17%) Windows XP
15 15 (6.17%) Windows Server 2008
16 14 (5.76%) TCP/IP
17 13 (5.35%) VPN
17 13 (5.35%) SCCM
17 13 (5.35%) Exchange Server 2010
18 12 (4.94%) Windows Server 2012
18 12 (4.94%) ITIL Certification

IT Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (14.40%) MS Exchange
2 13 (5.35%) Exchange Server 2010
3 11 (4.53%) Exchange Server 2007
4 10 (4.12%) SharePoint
5 9 (3.70%) Exchange Server 2013
6 6 (2.47%) Blackberry Enterprise Server
7 4 (1.65%) SharePoint 2010
7 4 (1.65%) Skype for Business
8 3 (1.23%) CMS
8 3 (1.23%) WebSphere
9 2 (0.82%) Exchange Server 2003
9 2 (0.82%) SharePoint 2013
10 1 (0.41%) IBM Notes
10 1 (0.41%) SharePoint Server
Applications
1 102 (41.98%) MS Office
2 66 (27.16%) MS Excel
3 8 (3.29%) MS PowerPoint
4 2 (0.82%) Acrobat
4 2 (0.82%) MS Visio
5 1 (0.41%) Spreadsheet
Business Applications
1 2 (0.82%) Remedy ITSM
1 2 (0.82%) SAP Oil and Gas
2 1 (0.41%) assyst
2 1 (0.41%) Dynamics AX
2 1 (0.41%) Dynamics NAV
Cloud Services
1 23 (9.47%) Office 365
2 3 (1.23%) Google Drive
3 2 (0.82%) G Suite
4 1 (0.41%) Cloud Computing
4 1 (0.41%) Google Play
4 1 (0.41%) IaaS
4 1 (0.41%) Microsoft Azure
4 1 (0.41%) PaaS
4 1 (0.41%) SaaS
Communications & Networking
1 14 (5.76%) TCP/IP
2 13 (5.35%) VPN
3 11 (4.53%) VoIP
4 9 (3.70%) DHCP
4 9 (3.70%) DNS
4 9 (3.70%) Internet
5 7 (2.88%) LAN
5 7 (2.88%) WAN
6 6 (2.47%) WebEx
7 4 (1.65%) Firewall
7 4 (1.65%) IP Telephony
7 4 (1.65%) Wireless
8 3 (1.23%) Skype
9 2 (0.82%) Remote Desktop
9 2 (0.82%) VLAN
9 2 (0.82%) Wi-Fi
9 2 (0.82%) WLAN
10 1 (0.41%) DECT
10 1 (0.41%) Ethernet
10 1 (0.41%) SSL
Database & Business Intelligence
1 5 (2.06%) SQL Server
2 2 (0.82%) MS Access
3 1 (0.41%) Essbase
3 1 (0.41%) MySQL
3 1 (0.41%) Oracle Database
3 1 (0.41%) Oracle Database 11g
3 1 (0.41%) Relational Database
3 1 (0.41%) SQL Server 2008
3 1 (0.41%) SQL Server 2012
3 1 (0.41%) SQL Server 2014
Development Applications
1 5 (2.06%) JIRA
General
1 21 (8.64%) Finance
2 15 (6.17%) Retail
3 9 (3.70%) Legal
4 8 (3.29%) Banking
5 7 (2.88%) Law
6 5 (2.06%) Manufacturing
6 5 (2.06%) Telecoms
7 4 (1.65%) Cantonese Language
7 4 (1.65%) Mandarin Language
8 3 (1.23%) Marketing
9 2 (0.82%) Advertising
9 2 (0.82%) Aerospace
9 2 (0.82%) Electronics
9 2 (0.82%) French Language
9 2 (0.82%) Front Office
9 2 (0.82%) German Language
9 2 (0.82%) Investment Banking
9 2 (0.82%) Italian Language
9 2 (0.82%) Pharmaceutical
10 1 (0.41%) Financial Institution
Libraries, Frameworks & Software Standards
1 3 (1.23%) WebSphere MQ
2 2 (0.82%) FIX Protocol
2 2 (0.82%) IBM Integration Bus
2 2 (0.82%) XMPP
3 1 (0.41%) .NET
3 1 (0.41%) J2EE
3 1 (0.41%) XML
3 1 (0.41%) XSLT
Miscellaneous
1 21 (8.64%) Analytical Skills
1 21 (8.64%) Smartphone
2 12 (4.94%) Blackberry
3 10 (4.12%) Video Conferencing
4 8 (3.29%) iPad
4 8 (3.29%) iPhone
5 4 (1.65%) CMDB
5 4 (1.65%) Computer Science
5 4 (1.65%) Handset
6 3 (1.23%) Driving Licence
6 3 (1.23%) EPoS
6 3 (1.23%) Management Information System
7 2 (0.82%) Client/Server
7 2 (0.82%) Derivative
7 2 (0.82%) Equities
7 2 (0.82%) Fat Client
7 2 (0.82%) SWIFT
7 2 (0.82%) Tandem
7 2 (0.82%) Thin Client
7 2 (0.82%) Virtual Team
Operating Systems
1 150 (61.73%) Windows
2 92 (37.86%) Windows 7
3 28 (11.52%) Windows Server
4 23 (9.47%) Windows 8
5 21 (8.64%) Windows 10
6 15 (6.17%) Windows Server 2008
6 15 (6.17%) Windows XP
7 12 (4.94%) Windows Server 2012
8 10 (4.12%) Mac OS X
9 6 (2.47%) Linux
9 6 (2.47%) Windows Mobile
10 5 (2.06%) Apple iOS
10 5 (2.06%) Windows Vista
11 4 (1.65%) Android
11 4 (1.65%) Unix
11 4 (1.65%) Windows Server 2003
12 2 (0.82%) Solaris
13 1 (0.41%) Mac OS
13 1 (0.41%) Red Hat Enterprise Linux
13 1 (0.41%) Windows 2000
Processes & Methodologies
1 67 (27.57%) ITIL
2 28 (11.52%) Service Management
3 11 (4.53%) Incident Management
4 10 (4.12%) Asset Management
5 8 (3.29%) Migration
6 7 (2.88%) ITSM
6 7 (2.88%) Problem Management
7 6 (2.47%) Service Delivery
7 6 (2.47%) Time Management
8 5 (2.06%) ITIL V3
9 4 (1.65%) Configuration Management
9 4 (1.65%) Continuous Improvement
9 4 (1.65%) Data Migration
9 4 (1.65%) Project Management
10 3 (1.23%) Business Analysis
10 3 (1.23%) E-Discovery
10 3 (1.23%) ERP
10 3 (1.23%) ITIL V2
10 3 (1.23%) Release Management
10 3 (1.23%) Root Cause Analysis
Programming Languages
1 12 (4.94%) SQL
2 4 (1.65%) VBA
3 3 (1.23%) Shell Script
4 2 (0.82%) C#
4 2 (0.82%) Java
4 2 (0.82%) Perl
4 2 (0.82%) PL/SQL
4 2 (0.82%) PowerShell
5 1 (0.41%) C
5 1 (0.41%) C++
5 1 (0.41%) COBOL
5 1 (0.41%) JavaScript
5 1 (0.41%) T-SQL
5 1 (0.41%) VB
5 1 (0.41%) VBScript
5 1 (0.41%) XPath
Qualifications
1 15 (6.17%) Degree
2 12 (4.94%) ITIL Certification
3 10 (4.12%) Microsoft Certification
4 8 (3.29%) MCP
5 6 (2.47%) CCNA
5 6 (2.47%) Cisco Certification
5 6 (2.47%) Security Cleared
6 5 (2.06%) SC Cleared
7 4 (1.65%) DBS Check
8 3 (1.23%) A+ Certification
8 3 (1.23%) BPSS Clearance
8 3 (1.23%) CTC Cleared
8 3 (1.23%) MCSE
8 3 (1.23%) MCTS
9 2 (0.82%) DV Cleared
9 2 (0.82%) ECDL
9 2 (0.82%) ITIL Foundation Certificate
10 1 (0.41%) AAT
10 1 (0.41%) MCITP
10 1 (0.41%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 19 (7.82%) SLA
2 5 (2.06%) Disclosure Scotland
System Software
1 108 (44.44%) Active Directory
2 11 (4.53%) VMware Infrastructure
3 5 (2.06%) Virtual Machines
3 5 (2.06%) XenApp
4 4 (1.65%) vSphere
5 2 (0.82%) Virtual Servers
5 2 (0.82%) XenDesktop
6 1 (0.41%) Hyper-V
6 1 (0.41%) Microsoft App-V
6 1 (0.41%) Microsoft Virtual Server
6 1 (0.41%) Terminal Server
6 1 (0.41%) Terminal Services
6 1 (0.41%) Virtual Desktop
6 1 (0.41%) VMware Server
Systems Management
1 13 (5.35%) SCCM
2 5 (2.06%) AirWatch
3 4 (1.65%) Microsoft Intune
4 3 (1.23%) Backup Exec
5 2 (0.82%) SCSM
6 1 (0.41%) DameWare
6 1 (0.41%) SCOM
6 1 (0.41%) WSUS
Vendors
1 115 (47.33%) Microsoft
2 27 (11.11%) Citrix
3 22 (9.05%) Cisco
4 15 (6.17%) VMware
5 9 (3.70%) Apple
6 8 (3.29%) HP
6 8 (3.29%) ServiceNow
7 7 (2.88%) Google
7 7 (2.88%) Oracle
7 7 (2.88%) SAP
8 5 (2.06%) Remedy
9 4 (1.65%) Avaya
10 3 (1.23%) Bloomberg
10 3 (1.23%) Dell
10 3 (1.23%) IBM
11 2 (0.82%) Adobe
11 2 (0.82%) Altiris
11 2 (0.82%) arcserve
11 2 (0.82%) Mitel
11 2 (0.82%) Sun
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