The table below looks at the statistics for the IT Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support Analyst in their job title over the 3 months to 4 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Mar 2015
Same period 2014 Same period 2013
IT Support Analyst
Rank 507 491 455
Rank change year-on-year
-16 -36
Contract jobs requiring an IT Support Analyst 74 75 79
As % of all contract IT jobs located in the UK 0.14% 0.15% 0.17%
As % of the Job Titles category 0.15% 0.16% 0.19%
Number of daily rates quoted 17 16 19
Average daily rate
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£175 £144 £178
Average daily rate % change year-on-year
+21.73% -19.01%
90% offered a daily rate of more than £128 £111 £101
10% offered a daily rate of more than £220 £275 £227
UK excluding London average daily rate £170 £129 £158
% change year-on-year
+32.03% -18.25%
Number of hourly rates quoted 25 30 35
Average hourly rate £16.00 £17.00 £15.00
Average hourly rate % change year-on-year
-5.88% +13.33%
90% offered a hourly rate of more than £11.00 £12.09 £10.40
10% offered a hourly rate of more than £22.50 £25.18 £20.60
UK excluding London average hourly rate £16.00 £16.50 £13.00
% change year-on-year
-3.03% +26.92%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
48551 46784 42135
As % of all contract IT jobs located in the UK 92.43% 92.38% 92.60%
Number of daily rates quoted 29792 27671 24104
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £245 £225 £238
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1854 1968 2263
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.50 £10.75
10% offered a hourly rate of more than £42.00 £40.00 £40.00
UK excluding London average hourly rate £16.72 £17.00 £17.50
% change year-on-year
-1.64% -2.85%

IT Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing IT Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Analyst Jobs Demand Trend in the UK

IT Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support Analyst within the UK.

IT Support Analyst Daily Rate Trend in the UK

IT Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support Analyst within the UK over the 3 months to 4 March 2015.

IT Support Analyst Daily Rate Histogram in the UK

IT Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support Analyst within the UK.

IT Support Analyst Hourly Rate Trend in the UK

IT Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support Analyst within the UK over the 3 months to 4 March 2015.

IT Support Analyst Hourly Rate Histogram in the UK

IT Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support Analyst within the UK over the 3 months to 4 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 64 £170 +13.33% 50
London -14 22 £180 -15.39% 22
South East -26 18 £178 - 14
East of England +2 7 £181 +57.60% 2
North West -12 7 £150 +9.09% 4
West Sussex - 5 - - 2
Haywards Heath - 5 - - 1
Cheshire 0 4 - - 2
Hertfordshire +10 3 - - 2
City of London +8 3 £220 +37.50% 4
South West -5 3 - - 4
Surrey -7 3 £190 - 4
West Midlands -8 3 £103 -24.07% 1
Wales - 3 - - 1
South Wales - 3 - -
East Midlands +4 2 - -
Merseyside - 2 £150 - 1
Nottinghamshire - 2 - -
Somerset - 2 - -
East Sussex - 2 - -
Nottingham - 2 - -
Reigate - 2 - -
Hemel Hempstead - 2 - - 1
Brighton - 2 - -
Reading +5 1 - - 1
Berkshire -1 1 - - 2
Cambridgeshire -3 1 - -
Bedfordshire -5 1 - -
Gloucestershire -11 1 - - 2
Manchester -15 1 - - 1

IT Support Analyst
Top 30 Related IT Skills

For the 6 months to 4 March 2015, IT contractor jobs within the UK that cited IT Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support Analyst in their job title.

1 133 (80.12%) Windows
2 82 (49.40%) Active Directory
3 77 (46.39%) Microsoft
4 70 (42.17%) MS Office
5 60 (36.14%) Windows 7
6 45 (27.11%) MS Excel
7 43 (25.90%) Windows Server 2008
8 40 (24.10%) ITIL
9 36 (21.69%) Windows XP
10 33 (19.88%) MS Exchange
11 31 (18.67%) Citrix
12 30 (18.07%) VMware
13 23 (13.86%) Finance
14 20 (12.05%) Windows Server 2003
15 19 (11.45%) Blackberry
16 17 (10.24%) TCP/IP
16 17 (10.24%) SharePoint
17 16 (9.64%) DNS
17 16 (9.64%) DHCP
17 16 (9.64%) Cisco
17 16 (9.64%) SCCM
18 15 (9.04%) Windows Server 2012
18 15 (9.04%) HP
19 14 (8.43%) Windows 8
20 12 (7.23%) Wireless
20 12 (7.23%) Microsoft Certification
20 12 (7.23%) LAN
20 12 (7.23%) SQL Server
21 11 (6.63%) VoIP
21 11 (6.63%) WAN

IT Support Analyst
Top Related IT Skills by Category

For the 6 months to 4 March 2015, IT contractor jobs within the UK that cited IT Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 33 (19.88%) MS Exchange
2 17 (10.24%) SharePoint
3 10 (6.02%) Exchange Server 2010
4 9 (5.42%) SharePoint 2010
5 8 (4.82%) IIS
6 6 (3.61%) IBM Notes
6 6 (3.61%) Lotus Domino
7 5 (3.01%) Exchange Server 2003
8 4 (2.41%) Exchange Server 2007
9 3 (1.81%) Blackberry Enterprise Server
9 3 (1.81%) Lync
9 3 (1.81%) WorkSite
10 1 (0.60%) Exchange Server 2013
10 1 (0.60%) SharePoint 2013
10 1 (0.60%) Confluence
10 1 (0.60%) SharePoint Server
Applications
1 70 (42.17%) MS Office
2 45 (27.11%) MS Excel
3 7 (4.22%) MS PowerPoint
4 1 (0.60%) MS Visio
4 1 (0.60%) Adobe Creative Suite
Business Applications
1 1 (0.60%) Markit EDM
1 1 (0.60%) thinkFolio
Cloud Services
1 10 (6.02%) Office 365
2 2 (1.20%) Google Apps
3 1 (0.60%) Amazon AWS
Communications & Networking
1 17 (10.24%) TCP/IP
2 16 (9.64%) DNS
2 16 (9.64%) DHCP
3 12 (7.23%) Wireless
3 12 (7.23%) LAN
4 11 (6.63%) VoIP
4 11 (6.63%) WAN
5 9 (5.42%) VPN
6 8 (4.82%) Firewall
7 4 (2.41%) Cisco IPT
7 4 (2.41%) SAN
8 3 (1.81%) IP Telephony
9 2 (1.20%) Internet
9 2 (1.20%) Extranet
10 1 (0.60%) 3G
10 1 (0.60%) DSL
10 1 (0.60%) Telnet
10 1 (0.60%) PuTTY
10 1 (0.60%) VLAN
Database & Business Intelligence
1 12 (7.23%) SQL Server
2 1 (0.60%) SQL Server 2012
2 1 (0.60%) SQL Server 2005
Development Applications
1 1 (0.60%) Subversion
1 1 (0.60%) JIRA
General
1 23 (13.86%) Finance
2 8 (4.82%) Law
2 8 (4.82%) Manufacturing
3 6 (3.61%) Legal
4 5 (3.01%) Telecoms
5 4 (2.41%) Advertising
6 3 (1.81%) Pharmaceutical
6 3 (1.81%) Banking
7 2 (1.20%) Front Office
8 1 (0.60%) Back Office
8 1 (0.60%) Financial Institution
8 1 (0.60%) Automotive
8 1 (0.60%) Publishing
8 1 (0.60%) Finnish Language
8 1 (0.60%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (0.60%) Web Services
1 1 (0.60%) XML
1 1 (0.60%) .NET
Miscellaneous
1 19 (11.45%) Blackberry
2 8 (4.82%) Management Information System
3 7 (4.22%) NHS
3 7 (4.22%) Clustering
4 5 (3.01%) FMCG
4 5 (3.01%) Analytical Skills
5 4 (2.41%) Client/Server
6 3 (1.81%) Video Conferencing
6 3 (1.81%) SecurID
7 2 (1.20%) Replication
8 1 (0.60%) Fixed Income
8 1 (0.60%) VLE
8 1 (0.60%) Mobile Computing
8 1 (0.60%) iPad
8 1 (0.60%) iPhone
8 1 (0.60%) Mathematics
8 1 (0.60%) CMDB
8 1 (0.60%) Derivative
8 1 (0.60%) PDA
Operating Systems
1 133 (80.12%) Windows
2 60 (36.14%) Windows 7
3 43 (25.90%) Windows Server 2008
4 36 (21.69%) Windows XP
5 20 (12.05%) Windows Server 2003
6 15 (9.04%) Windows Server 2012
7 14 (8.43%) Windows 8
8 9 (5.42%) Windows Vista
9 7 (4.22%) Linux
10 4 (2.41%) Mac OS X
10 4 (2.41%) VMS
11 2 (1.20%) Mac OS
11 2 (1.20%) Android
11 2 (1.20%) Apple iOS
11 2 (1.20%) OpenVMS
12 1 (0.60%) Mac OS X Server
12 1 (0.60%) Ubuntu
Processes & Methodologies
1 40 (24.10%) ITIL
2 10 (6.02%) Incident Management
3 6 (3.61%) Document Management
4 5 (3.01%) Validation
5 4 (2.41%) Change Control
5 4 (2.41%) Disaster Recovery
6 3 (1.81%) Service Delivery
6 3 (1.81%) Mobile Device Management
6 3 (1.81%) Coaching
6 3 (1.81%) Problem Management
6 3 (1.81%) IT Governance
6 3 (1.81%) Software Testing
7 2 (1.20%) Data Analysis
7 2 (1.20%) Project Planning
7 2 (1.20%) Practice Management
7 2 (1.20%) Change Management
7 2 (1.20%) ITSM
7 2 (1.20%) Service Management
8 1 (0.60%) ERP
8 1 (0.60%) E-Commerce
Programming Languages
1 10 (6.02%) SQL
2 9 (5.42%) VBScript
3 7 (4.22%) PowerShell
4 3 (1.81%) VBA
5 2 (1.20%) VB
6 1 (0.60%) C
6 1 (0.60%) Python
6 1 (0.60%) VB.NET
6 1 (0.60%) VB6
Qualifications
1 12 (7.23%) Microsoft Certification
2 10 (6.02%) Degree
3 9 (5.42%) MCSE
3 9 (5.42%) ITIL Certification
4 8 (4.82%) MCP
5 2 (1.20%) VMware Certified Professional (VCP)
5 2 (1.20%) MCSA
6 1 (0.60%) A+ Certification
6 1 (0.60%) MOS
6 1 (0.60%) CTC Cleared
6 1 (0.60%) Security Cleared
6 1 (0.60%) MCDST
6 1 (0.60%) MCTS
6 1 (0.60%) MCITP
Quality Assurance & Compliance
1 7 (4.22%) SLA
2 3 (1.81%) GxP
3 1 (0.60%) Sarbanes-Oxley
System Software
1 82 (49.40%) Active Directory
2 9 (5.42%) Hyper-V
2 9 (5.42%) VMware Infrastructure
3 6 (3.61%) XenApp
4 5 (3.01%) Terminal Services
5 4 (2.41%) MetaFrame
6 3 (1.81%) Citrix Presentation Server
7 2 (1.20%) XenDesktop
8 1 (0.60%) VMware Workstation
8 1 (0.60%) vSphere
Systems Management
1 16 (9.64%) SCCM
2 11 (6.63%) WSUS
3 4 (2.41%) NetBackup
4 3 (1.81%) Norton AntiVirus
5 1 (0.60%) Tivoli Storage Manager
5 1 (0.60%) Control-M
5 1 (0.60%) OpenView
5 1 (0.60%) DameWare
5 1 (0.60%) Backup Exec
5 1 (0.60%) Puppet
Vendors
1 77 (46.39%) Microsoft
2 31 (18.67%) Citrix
3 30 (18.07%) VMware
4 16 (9.64%) Cisco
5 15 (9.04%) HP
6 11 (6.63%) Dell
7 9 (5.42%) Symantec
8 7 (4.22%) Apple
9 6 (3.61%) Lotus
10 5 (3.01%) Reuters
10 5 (3.01%) Bloomberg
10 5 (3.01%) Adobe
11 4 (2.41%) Mitel
11 4 (2.41%) McAfee
11 4 (2.41%) Veritas
12 3 (1.81%) Nortel
12 3 (1.81%) AppSense
12 3 (1.81%) LANDesk
12 3 (1.81%) Google
12 3 (1.81%) Capita
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