IT Support Analyst Jobs in England

IT Support Analyst
UK > England

The median IT Support Analyst salary in England is £31,500 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 439 579 668
Rank change year-on-year +140 +89 -60
Permanent jobs requiring an IT Support Analyst 452 412 532
As % of all permanent jobs advertised in England 0.53% 0.44% 0.41%
As % of the Job Titles category 0.56% 0.48% 0.42%
Number of salaries quoted 389 363 493
10th Percentile £24,000 £22,500 £21,250
25th Percentile £26,250 £26,125 £24,000
Median annual salary (50th Percentile) £31,500 £31,000 £28,500
Median % change year-on-year +1.61% +8.77% +1.79%
75th Percentile £38,750 £37,000 £35,000
90th Percentile £47,500 £42,500 £45,000
UK median annual salary £32,000 £30,000 £28,500
% change year-on-year +6.67% +5.26% +1.79%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,117 85,349 125,598
% of permanent jobs with a recognized job title 94.47% 91.55% 96.08%
Number of salaries quoted 59,992 53,990 75,607
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,000 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,732 £60,000
Median % change year-on-year -11.91% +1.22% +9.09%
75th Percentile £71,991 £82,500 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,550 £60,000 £60,000
% change year-on-year -12.42% - +9.09%

IT Support Analyst
Job Vacancy Trend in England

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support Analyst in England

IT Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing IT Support Analyst in England.

Salary trend for IT Support Analyst in England

IT Support Analyst
Salary Histogram in England

Salary distribution for jobs citing IT Support Analyst in England over the 6 months to 27 April 2024.

Salary histogram for IT Support Analyst in England

IT Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the England region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +81 116 £32,500 +8.33% 8
London +86 115 £37,500 +5.63% 20
North of England +64 76 £29,500 +15.69% 10
Midlands +35 73 £27,000 -1.82% 7
Yorkshire +117 41 £30,500 +7.96% 5
East of England +26 40 £29,000 +5.45% 6
West Midlands +34 38 £27,750 +0.91% 2
East Midlands +5 35 £26,000 -5.45% 5
South West -15 33 £26,500 -7.83% 10
North West +1 32 £28,000 +12.00% 5
North East -2 3 - - 1
IT Support Analyst
UK

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 27 April 2024, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support Analyst in the job title.

1 232 (51.33%) Windows
1 232 (51.33%) Microsoft 365
2 218 (48.23%) Microsoft
3 213 (47.12%) Active Directory
4 144 (31.86%) Social Skills
5 124 (27.43%) Customer Service
6 118 (26.11%) ITIL
7 113 (25.00%) Azure
7 113 (25.00%) Windows 10
8 99 (21.90%) Microsoft Office
9 93 (20.58%) Microsoft Exchange
10 84 (18.58%) Problem-Solving
11 66 (14.60%) Windows Server
12 59 (13.05%) Finance
13 57 (12.61%) SCCM
14 56 (12.39%) VPN
15 54 (11.95%) Entra ID
16 53 (11.73%) Change Management
17 47 (10.40%) Service Management
17 47 (10.40%) Service Delivery
18 45 (9.96%) ITSM
18 45 (9.96%) Analytical Skills
19 43 (9.51%) DHCP
19 43 (9.51%) Agile
20 42 (9.29%) DNS
21 41 (9.07%) WAN
22 39 (8.63%) Legal
22 39 (8.63%) Degree
23 38 (8.41%) Law
23 38 (8.41%) SharePoint

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 93 (20.58%) Microsoft Exchange
2 38 (8.41%) SharePoint
3 8 (1.77%) IIS
4 4 (0.88%) Exchange Server 2013
5 3 (0.66%) Skype for Business
6 1 (0.22%) CMS
Applications
1 99 (21.90%) Microsoft Office
2 6 (1.33%) Microsoft Excel
3 4 (0.88%) Microsoft PowerPoint
4 1 (0.22%) S-PLUS
Business Applications
1 5 (1.11%) Carpe Diem
1 5 (1.11%) Dynamics CRM
1 5 (1.11%) Dynamics GP
2 2 (0.44%) Misys Midas
3 1 (0.22%) Elite 3E
3 1 (0.22%) Epicor Tropos
3 1 (0.22%) Sage X3
3 1 (0.22%) Visualfiles
Cloud Services
1 232 (51.33%) Microsoft 365
2 113 (25.00%) Azure
3 54 (11.95%) Entra ID
4 12 (2.65%) AWS
4 12 (2.65%) WhatsApp
5 11 (2.43%) Dynamics 365
6 9 (1.99%) Power Platform
7 8 (1.77%) Mimecast
7 8 (1.77%) OneDrive
8 6 (1.33%) Google Workspace
9 3 (0.66%) Power Automate
10 2 (0.44%) Azure Stack
10 2 (0.44%) PowerApps
10 2 (0.44%) SaaS
10 2 (0.44%) Snowflake
11 1 (0.22%) Adobe Creative Cloud
11 1 (0.22%) GCP
11 1 (0.22%) IaaS
11 1 (0.22%) PaaS
Communications & Networking
1 56 (12.39%) VPN
2 43 (9.51%) DHCP
3 42 (9.29%) DNS
4 41 (9.07%) WAN
5 37 (8.19%) LAN
6 33 (7.30%) Firewall
7 32 (7.08%) VoIP
8 26 (5.75%) TCP/IP
9 23 (5.09%) Wi-Fi
10 21 (4.65%) Internet
11 11 (2.43%) VLAN
11 11 (2.43%) WLAN
12 10 (2.21%) Broadband
13 9 (1.99%) Wireless
14 7 (1.55%) Remote Desktop
14 7 (1.55%) Skype
15 5 (1.11%) Intranet
15 5 (1.11%) Network Security
15 5 (1.11%) Structured Cabling
16 4 (0.88%) ADSL
Database & Business Intelligence
1 13 (2.88%) SQL Server
2 8 (1.77%) Power BI
3 4 (0.88%) Oracle Database
3 4 (0.88%) SQL Server Integration Services
3 4 (0.88%) SQL Server Reporting Services
4 2 (0.44%) BusinessObjects
4 2 (0.44%) Crystal Reports
Development Applications
1 5 (1.11%) JIRA
General
1 144 (31.86%) Social Skills
2 59 (13.05%) Finance
3 45 (9.96%) Analytical Skills
4 39 (8.63%) Legal
5 38 (8.41%) Law
6 15 (3.32%) Manufacturing
7 14 (3.10%) Retail
8 13 (2.88%) Telecoms
9 12 (2.65%) Inclusion and Diversity
10 8 (1.77%) German Language
11 7 (1.55%) Banking
12 6 (1.33%) Documentation Skills
12 6 (1.33%) Marketing
12 6 (1.33%) Pharmaceutical
13 5 (1.11%) Automotive
13 5 (1.11%) Organisational Skills
13 5 (1.11%) Public Sector
14 4 (0.88%) Agriculture
15 3 (0.66%) Advertising
15 3 (0.66%) Multimedia
Libraries, Frameworks & Software Standards
1 6 (1.33%) OLE
2 3 (0.66%) Software Packaging
3 1 (0.22%) .NET
3 1 (0.22%) SAML
Miscellaneous
1 22 (4.87%) Fat Client
1 22 (4.87%) Thin Client
2 21 (4.65%) Driving Licence
3 20 (4.42%) Self-Motivation
4 12 (2.65%) Video Conferencing
5 10 (2.21%) iPad
6 8 (1.77%) Onboarding
7 7 (1.55%) Smartphone
8 6 (1.33%) e-Learning
8 6 (1.33%) iPhone
9 5 (1.11%) Educational Technology
9 5 (1.11%) Life Science
10 4 (0.88%) CMDB
10 4 (0.88%) Enterprise Software
10 4 (0.88%) Management Information System
11 3 (0.66%) CCTV
11 3 (0.66%) EPoS
11 3 (0.66%) Linux Command Line
11 3 (0.66%) Media Streaming
11 3 (0.66%) Replication
Operating Systems
1 232 (51.33%) Windows
2 113 (25.00%) Windows 10
3 66 (14.60%) Windows Server
4 27 (5.97%) Apple iOS
5 22 (4.87%) Android
6 20 (4.42%) Linux
6 20 (4.42%) Mac OS
7 11 (2.43%) Windows Server 2019
8 7 (1.55%) Mac OS X
8 7 (1.55%) Windows 7
9 5 (1.11%) Windows Server 2016
10 4 (0.88%) Unix
10 4 (0.88%) Windows Server 2012
11 1 (0.22%) VMS
11 1 (0.22%) Windows Mobile
Processes & Methodologies
1 124 (27.43%) Customer Service
2 118 (26.11%) ITIL
3 84 (18.58%) Problem-Solving
4 53 (11.73%) Change Management
5 47 (10.40%) Service Delivery
5 47 (10.40%) Service Management
6 45 (9.96%) ITSM
7 43 (9.51%) Agile
8 33 (7.30%) Continuous Improvement
9 28 (6.19%) Asset Management
10 25 (5.53%) Problem Management
11 22 (4.87%) Incident Management
12 20 (4.42%) Project Planning
13 18 (3.98%) Document Management
14 16 (3.54%) Change Control
14 16 (3.54%) Cybersecurity
15 15 (3.32%) Information Security
15 15 (3.32%) Project Management
16 14 (3.10%) Process Improvement
17 13 (2.88%) CRM
Programming Languages
1 25 (5.53%) SQL
2 13 (2.88%) PowerShell
3 5 (1.11%) Bash
4 4 (0.88%) C#
4 4 (0.88%) Java
5 3 (0.66%) C
6 2 (0.44%) COBOL
Qualifications
1 39 (8.63%) Degree
2 16 (3.54%) Microsoft Certification
3 10 (2.21%) A+ Certification
4 7 (1.55%) CCNA
4 7 (1.55%) Cisco Certification
4 7 (1.55%) MCP
5 5 (1.11%) AWS Certification
5 5 (1.11%) MCITP
6 4 (0.88%) Azure Certification
6 4 (0.88%) Computer Science Degree
6 4 (0.88%) DBS Check
6 4 (0.88%) MCSE
6 4 (0.88%) Network+ Certification
7 3 (0.66%) ITIL Certification
8 1 (0.22%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 36 (7.96%) SLA
2 10 (2.21%) Cyber Essentials
3 7 (1.55%) ISO/IEC 27001
4 2 (0.44%) GDPR
4 2 (0.44%) PMO
5 1 (0.22%) Cyber Essentials PLUS
System Software
1 213 (47.12%) Active Directory
2 27 (5.97%) VMware Infrastructure
3 20 (4.42%) Virtual Desktop
4 13 (2.88%) Hyper-V
5 1 (0.22%) Virtual Machines
Systems Management
1 57 (12.61%) SCCM
2 31 (6.86%) Microsoft Intune
3 18 (3.98%) Jamf Pro
4 5 (1.11%) Systems Management Server (SMS)
5 4 (0.88%) AirWatch
5 4 (0.88%) WhatsUp Gold
6 3 (0.66%) FortiGate
6 3 (0.66%) PaperCut
7 2 (0.44%) Progress Chef
8 1 (0.22%) MobiControl
8 1 (0.22%) Single Sign-On
Vendors
1 218 (48.23%) Microsoft
2 35 (7.74%) VMware
3 28 (6.19%) Cisco
3 28 (6.19%) Citrix
4 23 (5.09%) Apple
5 18 (3.98%) ServiceNow
6 16 (3.54%) Meraki
7 14 (3.10%) Bloomberg
7 14 (3.10%) Dell
7 14 (3.10%) HP
7 14 (3.10%) iManage
8 8 (1.77%) Adobe
8 8 (1.77%) Veeam
9 6 (1.33%) Sage
9 6 (1.33%) Salesforce
9 6 (1.33%) SAP
10 5 (1.11%) Avaya
10 5 (1.11%) Palo Alto
10 5 (1.11%) Rapid7
11 4 (0.88%) Canon