The first table below looks at the demand for Service Delivery skills in IT contracts advertised for the Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Midlands region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Services Delivery
Rank 18 20 26
Rank change year-on-year
+2 +6
Contract jobs citing Service Delivery 8 6 4
As % of all contract IT jobs located in the Midlands 3.90% 2.99% 1.38%
As % of the Processes & Methodologies category 5.48% 4.55% 2.56%
Number of daily rates quoted 5 6 3
Average daily rate £375 £463 £275
Average daily rate % change year-on-year
-18.91% +68.18%
90% offered a daily rate of more than £300 £388 £215
10% offered a daily rate of more than £475 £563 £415
UK excluding London average daily rate £358 £350 £350
% change year-on-year
+2.14% -
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £12.50 £16.00 £17.00
% change year-on-year
-21.87% -5.88%
Processes & Methodologies Category
Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
146 132 156
As % of all contract IT jobs located in the Midlands 71.22% 65.67% 53.98%
Number of daily rates quoted 45 65 69
Average daily rate £375 £450 £400
Average daily rate % change year-on-year
-16.66% +12.50%
90% offered a daily rate of more than £340 £288 £250
10% offered a daily rate of more than £500 £650 £600
UK excluding London average daily rate £375 £360 £370
% change year-on-year
+4.16% -2.70%
Number of hourly rates quoted 4 1 5
Average hourly rate £17.00 £32.00 £21.00
Average hourly rate % change year-on-year
-46.87% +52.38%
UK excluding London average hourly rate £30.00 £32.00 £27.50
% change year-on-year
-6.25% +16.36%
Service Delivery
England

Service Delivery
Jobs Demand Trend in the Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the Midlands

Service Delivery
Daily Rate Trend in the Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the Midlands region.

Service Delivery Daily Rate Trend in the Midlands

Service Delivery
Daily Rate Histogram in the Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the Midlands region over the 3 months to 18 April 2014.

Service Delivery Daily Rate Histogram in the Midlands

Service Delivery
Hourly Rate Trend in the Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the Midlands region.

Service Delivery Hourly Rate Trend in the Midlands

Service Delivery
Top 30 Related IT Skills in the Midlands

For the 6 months to 18 April 2014, IT contractor jobs across the Midlands region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 9 (60.00%) SAP
1 9 (60.00%) MS Excel
1 9 (60.00%) Microsoft
2 8 (53.33%) ITIL
2 8 (53.33%) Project Management
3 6 (40.00%) SAP CRM
3 6 (40.00%) Billing
3 6 (40.00%) Dynamics CRM
3 6 (40.00%) CRM
3 6 (40.00%) Siebel
3 6 (40.00%) Social Media
4 4 (26.67%) Degree
5 3 (20.00%) Change Management
5 3 (20.00%) SQL
5 3 (20.00%) Problem Management
6 2 (13.33%) T-SQL
6 2 (13.33%) ERP
6 2 (13.33%) NHS
6 2 (13.33%) MS Office
6 2 (13.33%) Service Management
6 2 (13.33%) SLA
6 2 (13.33%) SQL Server Reporting Services
6 2 (13.33%) Risk Management
7 1 (6.67%) Telecoms
7 1 (6.67%) Workflow
7 1 (6.67%) Finance
7 1 (6.67%) OPNET
7 1 (6.67%) MBA
7 1 (6.67%) Microsoft App-V
7 1 (6.67%) Programme Management

Service Delivery
Top Related IT Skills in the Midlands by Category

For the 6 months to 18 April 2014, IT contractor jobs across the Midlands region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 1 (6.67%) Office Communications Server
Applications
1 9 (60.00%) MS Excel
2 2 (13.33%) MS Office
Business Applications
1 6 (40.00%) SAP CRM
1 6 (40.00%) Dynamics CRM
2 1 (6.67%) SAP HR
2 1 (6.67%) SAP MM
Communications & Networking
1 1 (6.67%) WiMAX
1 1 (6.67%) H.323
1 1 (6.67%) Firewall
1 1 (6.67%) Wi-Fi
1 1 (6.67%) Wireless
1 1 (6.67%) Frame Relay
1 1 (6.67%) IPsec
1 1 (6.67%) DWDM
1 1 (6.67%) MPLS
1 1 (6.67%) OSPF
1 1 (6.67%) BGP
1 1 (6.67%) ATM
1 1 (6.67%) LAN
1 1 (6.67%) SDH
1 1 (6.67%) VoIP
1 1 (6.67%) WLAN
1 1 (6.67%) WAN
1 1 (6.67%) SMTP
1 1 (6.67%) VSAT
Database & Business Intelligence
1 2 (13.33%) SQL Server Reporting Services
Development Applications
1 1 (6.67%) MSI
General
1 6 (40.00%) Billing
2 1 (6.67%) Telecoms
2 1 (6.67%) Finance
Job Titles
1 6 (40.00%) Project Manager
1 6 (40.00%) CRM Project Manager
1 6 (40.00%) CRM Manager
2 4 (26.67%) Analyst
3 2 (13.33%) NHS Business Analyst
3 2 (13.33%) SAP Analyst
3 2 (13.33%) Business Analyst
4 1 (6.67%) Services Delivery Manager
4 1 (6.67%) Service Manager
4 1 (6.67%) Support Manager
4 1 (6.67%) Delivery Manager
4 1 (6.67%) Telecoms Engineer
4 1 (6.67%) Systems Analyst
4 1 (6.67%) Network Engineer
4 1 (6.67%) Applications Packager
4 1 (6.67%) SAP HR Analyst
Libraries, Frameworks & Software Standards
1 1 (6.67%) Application Packaging
Miscellaneous
1 6 (40.00%) Social Media
2 2 (13.33%) NHS
3 1 (6.67%) Economics
3 1 (6.67%) PKI
3 1 (6.67%) Video Conferencing
Operating Systems
1 1 (6.67%) Windows XP
1 1 (6.67%) Windows
1 1 (6.67%) Windows 7
Processes & Methodologies
1 8 (53.33%) ITIL
1 8 (53.33%) Project Management
2 6 (40.00%) CRM
3 3 (20.00%) Change Management
3 3 (20.00%) Problem Management
4 2 (13.33%) ERP
4 2 (13.33%) Service Management
4 2 (13.33%) Risk Management
5 1 (6.67%) Workflow
5 1 (6.67%) Programme Management
5 1 (6.67%) Network Design
5 1 (6.67%) PRINCE
5 1 (6.67%) PRINCE2
5 1 (6.67%) Time Management
5 1 (6.67%) Data Cleansing
5 1 (6.67%) Continuous Improvement
5 1 (6.67%) Change Control
Programming Languages
1 3 (20.00%) SQL
2 2 (13.33%) T-SQL
3 1 (6.67%) VBScript
3 1 (6.67%) VB
Qualifications
1 4 (26.67%) Degree
2 1 (6.67%) MBA
2 1 (6.67%) CCIE
2 1 (6.67%) CCNP
2 1 (6.67%) CCDP
2 1 (6.67%) Cisco Certification
2 1 (6.67%) ITIL Certification
2 1 (6.67%) Postgraduate
Quality Assurance & Compliance
1 2 (13.33%) SLA
2 1 (6.67%) Sarbanes-Oxley
2 1 (6.67%) QA
System Software
1 1 (6.67%) Microsoft App-V
1 1 (6.67%) NFS
Vendors
1 9 (60.00%) SAP
1 9 (60.00%) Microsoft
2 6 (40.00%) Siebel
3 1 (6.67%) OPNET
3 1 (6.67%) Cisco
3 1 (6.67%) HP
3 1 (6.67%) Nortel
3 1 (6.67%) Citrix
3 1 (6.67%) Riverbed