Service Delivery Contracts in the Midlands

Service Delivery
England > Midlands

The following table provides summary statistics for contract job vacancies advertised in the Midlands with a requirement for Service Delivery skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Delivery over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 76 49 65
Rank change year-on-year -27 +16 +12
Contract jobs citing Service Delivery 64 143 168
As % of all contract jobs advertised in the Midlands 2.35% 4.16% 3.32%
As % of the Processes & Methodologies category 2.85% 4.70% 3.76%
Number of daily rates quoted 36 75 119
10th Percentile £209 £263 £268
25th Percentile £350 £463 £413
Median daily rate (50th Percentile) £499 £538 £495
Median % change year-on-year -7.21% +8.59% +10.00%
75th Percentile £588 £594 £588
90th Percentile £800 £625 £700
England median daily rate £500 £525 £500
% change year-on-year -4.76% +5.00% +11.11%
Number of hourly rates quoted 7 5 2
10th Percentile £12.32 - £16.58
25th Percentile £13.25 £12.50 £16.69
Median hourly rate £14.00 £14.50 £17.75
Median % change year-on-year -3.45% -18.31% +10.94%
75th Percentile £43.45 £18.75 £19.19
90th Percentile £72.90 £23.36 £19.53
England median hourly rate £14.80 £24.62 £14.50
% change year-on-year -39.89% +69.79% -22.77%

All Process and Methodology Skills
Midlands

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the Midlands with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 2,242 3,040 4,470
As % of all contract IT jobs advertised in the Midlands 82.18% 88.37% 88.25%
Number of daily rates quoted 1,493 2,119 3,305
10th Percentile £238 £250 £246
25th Percentile £356 £370 £366
Median daily rate (50th Percentile) £475 £495 £475
Median % change year-on-year -4.04% +4.21% +17.28%
75th Percentile £600 £588 £566
90th Percentile £700 £675 £653
England median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +9.69%
Number of hourly rates quoted 172 119 154
10th Percentile £11.07 £11.96 £10.15
25th Percentile £13.81 £15.05 £13.51
Median hourly rate £19.00 £17.72 £17.49
Median % change year-on-year +7.22% +1.32% +9.31%
75th Percentile £35.00 £26.81 £22.08
90th Percentile £55.00 £55.50 £33.60
England median hourly rate £35.50 £37.50 £24.35
% change year-on-year -5.33% +54.00% +1.46%

Service Delivery
Job Vacancy Trend in the Midlands

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Delivery in the Midlands

Service Delivery
Contractor Daily Rate Trend in the Midlands

3-month moving average daily rate quoted in jobs citing Service Delivery in the Midlands.

Daily rate trend for Service Delivery in the Midlands

Service Delivery
Daily Rate Histogram in the Midlands

Daily rate distribution for jobs citing Service Delivery in the Midlands over the 6 months to 27 April 2024.

Daily rate histogram for Service Delivery in the Midlands

Service Delivery
Contractor Hourly Rate Trend in the Midlands

3-month moving average hourly rates quoted in jobs citing Service Delivery in the Midlands.

Hourly rate trend for Service Delivery in the Midlands

Service Delivery
Hourly Rate Histogram in the Midlands

Hourly rate distribution of jobs citing Service Delivery in the Midlands over the 6 months to 27 April 2024.

Hourly rate histogram for Service Delivery in the Midlands

Service Delivery
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the Midlands region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -17 37 £513 +2.50% 51
East Midlands -1 24 £475 -15.64% 42
Service Delivery
England

Service Delivery
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (12.50%) Microsoft Exchange
1 8 (12.50%) SharePoint
Applications
1 5 (7.81%) Microsoft Excel
1 5 (7.81%) Microsoft Office
2 1 (1.56%) Microsoft PowerPoint
2 1 (1.56%) Spreadsheet
Cloud Services
1 18 (28.13%) Microsoft 365
2 16 (25.00%) Azure
3 12 (18.75%) AWS
4 8 (12.50%) OneDrive
4 8 (12.50%) SaaS
5 7 (10.94%) Entra ID
5 7 (10.94%) Power Platform
6 6 (9.38%) Power Automate
6 6 (9.38%) PowerApps
7 1 (1.56%) SuccessFactors
7 1 (1.56%) Yammer
Communications & Networking
1 6 (9.38%) Unified Communications
2 5 (7.81%) Firewall
2 5 (7.81%) WAN
3 4 (6.25%) Ethernet
3 4 (6.25%) Internet
3 4 (6.25%) MPLS
4 3 (4.69%) ADSL
4 3 (4.69%) PSTN
4 3 (4.69%) VPN
5 1 (1.56%) DWDM
5 1 (1.56%) LAN
5 1 (1.56%) NAS
5 1 (1.56%) SAN
5 1 (1.56%) SDH
5 1 (1.56%) SONET
Database & Business Intelligence
1 7 (10.94%) Power BI
2 5 (7.81%) SQL Server
Development Applications
1 1 (1.56%) JIRA
General
1 26 (40.63%) Finance
2 23 (35.94%) Social Skills
3 8 (12.50%) Legal
4 6 (9.38%) Public Sector
5 5 (7.81%) Analytical Skills
5 5 (7.81%) Telecoms
6 3 (4.69%) Law
6 3 (4.69%) Presentation Skills
7 2 (3.13%) Local Government
7 2 (3.13%) Manufacturing
8 1 (1.56%) Banking
8 1 (1.56%) Influencing Skills
8 1 (1.56%) Organisational Skills
8 1 (1.56%) Social Housing
Job Titles
1 17 (26.56%) Service Manager
2 14 (21.88%) Service Delivery Manager
3 13 (20.31%) Delivery Manager
4 12 (18.75%) IT Manager
5 11 (17.19%) IT Services Manager
6 10 (15.63%) IT Services Delivery Manager
7 8 (12.50%) Analyst
8 6 (9.38%) Architect
8 6 (9.38%) Microsoft 365 Engineer
8 6 (9.38%) Microsoft Engineer
9 5 (7.81%) Lead
9 5 (7.81%) Senior
10 4 (6.25%) Coordinator
10 4 (6.25%) Senior Analyst
10 4 (6.25%) Systems Analyst
11 3 (4.69%) Applications Development Manager
11 3 (4.69%) Applications Manager
11 3 (4.69%) Financial Analyst
11 3 (4.69%) ITIL Manager
11 3 (4.69%) Project Coordinator
Libraries, Frameworks & Software Standards
1 4 (6.25%) OpenAPI
1 4 (6.25%) RAML
1 4 (6.25%) RESTful
1 4 (6.25%) Swagger
Miscellaneous
1 6 (9.38%) Digital Signage
1 6 (9.38%) PKI
2 3 (4.69%) CMDB
2 3 (4.69%) Management Information System
2 3 (4.69%) Product Ownership
2 3 (4.69%) Virtual Team
3 2 (3.13%) DataPower
3 2 (3.13%) IoT
3 2 (3.13%) Operational Technology
4 1 (1.56%) Data Centre
4 1 (1.56%) Legacy Applications
4 1 (1.56%) PMI
4 1 (1.56%) Taxonomies
Operating Systems
1 13 (20.31%) Windows
2 8 (12.50%) Apple iOS
3 6 (9.38%) Windows Server
3 6 (9.38%) Windows Server 2016
3 6 (9.38%) Windows Server 2019
4 1 (1.56%) Windows 10
Processes & Methodologies
1 22 (34.38%) ITIL
2 18 (28.13%) Service Management
3 16 (25.00%) Customer Service
4 15 (23.44%) Change Management
5 14 (21.88%) Agile
6 13 (20.31%) ITSM
7 12 (18.75%) Decision-Making
7 12 (18.75%) Information Security
7 12 (18.75%) Project Delivery
7 12 (18.75%) Service Delivery Management
8 11 (17.19%) CRM
8 11 (17.19%) Problem-Solving
9 10 (15.63%) Business Analysis
9 10 (15.63%) Migration
9 10 (15.63%) Stakeholder Management
10 9 (14.06%) People Management
11 8 (12.50%) Business Intelligence
11 8 (12.50%) IT Governance
11 8 (12.50%) Performance Metrics
11 8 (12.50%) Problem Management
Programming Languages
1 8 (12.50%) Swift
2 6 (9.38%) PowerShell
3 4 (6.25%) C#
3 4 (6.25%) Java
4 1 (1.56%) Data Analysis Expressions
Qualifications
1 7 (10.94%) Security Cleared
2 6 (9.38%) SC Cleared
3 4 (6.25%) BC Cleared
3 4 (6.25%) BPSS Clearance
4 1 (1.56%) APMG
4 1 (1.56%) DV Cleared
4 1 (1.56%) GIAC
4 1 (1.56%) ITIL Certification
4 1 (1.56%) PMI Certification
4 1 (1.56%) PMP
Quality Assurance & Compliance
1 8 (12.50%) SLA
2 4 (6.25%) QA
3 1 (1.56%) PMO
System Software
1 7 (10.94%) Active Directory
Systems Management
1 8 (12.50%) Microsoft Intune
2 6 (9.38%) Single Sign-On
Vendors
1 24 (37.50%) Microsoft
2 8 (12.50%) Okta
3 6 (9.38%) Oracle
3 6 (9.38%) ServiceNow
4 3 (4.69%) BT
4 3 (4.69%) Cisco
4 3 (4.69%) Openreach
5 2 (3.13%) IBM
6 1 (1.56%) Civica
6 1 (1.56%) LogRhythm
6 1 (1.56%) Planview
6 1 (1.56%) TippingPoint