The table below looks at the statistics for Service Management skills in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 69 52 48
Rank change year-on-year
-17 -4
Permanent jobs citing Service Management 12 19 22
As % of all permanent IT jobs located in the North East 1.52% 3.02% 3.30%
As % of the Processes & Methodologies category 1.85% 3.73% 4.40%
Number of salaries quoted 9 18 19
Average salary £45,000 £39,500 £28,500
Average salary % change year-on-year
+13.92% +38.59%
90% offered a salary of more than £27,500 £25,500 £22,200
10% offered a salary of more than £60,000 £82,500 £61,384
UK excluding London average salary £43,000 £45,000 £42,500
% change year-on-year
-4.44% +5.88%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North East region.

Processes & Methodologies Category
North East
Permanent IT job ads with a match in the
Processes & Methodologies category
649 509 500
As % of all permanent IT jobs located in the North East 82.15% 80.92% 74.96%
Number of salaries quoted 536 431 424
Average salary £39,250 £40,000 £37,500
Average salary % change year-on-year
-1.87% +6.66%
90% offered a salary of more than £27,500 £26,500 £25,000
10% offered a salary of more than £55,000 £56,730 £55,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the North East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North East

Service Management
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the North East region.

Service Management Salary Trend in the North East

Service Management
Salary Histogram in the North East

This chart provides a salary histogram for IT jobs citing Service Management across the North East region over the 3 months to 19 December 2014.

Service Management Salary Histogram in the North East

Service Management
Job Locations in the North East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the North East region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -21 11 £45,000 +13.92% 3
Durham - 1 - -
Service Management
England

Service Management
Top 30 Related IT Skills in the North East

For the 6 months to 19 December 2014, IT jobs across the North East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 27 (81.82%) ITIL
2 13 (39.39%) Problem Management
3 12 (36.36%) Service Delivery
3 12 (36.36%) Change Management
4 8 (24.24%) Microsoft
4 8 (24.24%) UNIX
4 8 (24.24%) Incident Management
4 8 (24.24%) SQL
4 8 (24.24%) Finance
5 7 (21.21%) Security Cleared
5 7 (21.21%) Analytical Skills
5 7 (21.21%) Linux
5 7 (21.21%) Windows
5 7 (21.21%) Red Hat
5 7 (21.21%) MS Excel
5 7 (21.21%) Oracle
6 6 (18.18%) Oracle Database 11g
6 6 (18.18%) Oracle Database
7 5 (15.15%) CRM
7 5 (15.15%) PostgreSQL
7 5 (15.15%) Configuration Management
7 5 (15.15%) Java
7 5 (15.15%) Perl
7 5 (15.15%) Red Hat Enterprise Linux
7 5 (15.15%) Shell Script
7 5 (15.15%) Microsoft Certification
7 5 (15.15%) PACS
7 5 (15.15%) Smartcard
7 5 (15.15%) DICOM
7 5 (15.15%) SC Cleared

Service Management
Top Related IT Skills in the North East by Category

For the 6 months to 19 December 2014, IT jobs across the North East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (12.12%) SharePoint
2 1 (3.03%) Oracle Workflow
2 1 (3.03%) IIS
2 1 (3.03%) Apache
Applications
1 7 (21.21%) MS Excel
2 2 (6.06%) MS Office
Business Applications
1 3 (9.09%) Dynamics CRM
1 3 (9.09%) Dynamics AX
2 1 (3.03%) Oracle EBS R12
2 1 (3.03%) Oracle 11i
Cloud Services
1 3 (9.09%) Office 365
Communications & Networking
1 3 (9.09%) Firewall
2 2 (6.06%) Unified Communications
2 2 (6.06%) LAN
2 2 (6.06%) WAN
2 2 (6.06%) VPN
2 2 (6.06%) Intranet
Database & Business Intelligence
1 6 (18.18%) Oracle Database 11g
1 6 (18.18%) Oracle Database
2 5 (15.15%) PostgreSQL
3 3 (9.09%) SQL Server
4 2 (6.06%) SQL Server 2012
5 1 (3.03%) SQL Server 2008
5 1 (3.03%) Oracle Reports
5 1 (3.03%) Oracle9i Database
5 1 (3.03%) Oracle Discoverer
5 1 (3.03%) Oracle Database 10g
5 1 (3.03%) SQL Server 2000
Development Applications
1 2 (6.06%) Visual Studio
1 2 (6.06%) Team Foundation Server
General
1 8 (24.24%) Finance
2 3 (9.09%) Manufacturing
2 3 (9.09%) Advertising
2 3 (9.09%) Retail
3 1 (3.03%) Local Government
Job Titles
1 7 (21.21%) Applications Support
1 7 (21.21%) Service Manager
2 6 (18.18%) Analyst
3 5 (15.15%) Problem Manager
4 4 (12.12%) Delivery Manager
4 4 (12.12%) Service Desk Analyst
4 4 (12.12%) Service Analyst
4 4 (12.12%) Services Delivery Manager
5 3 (9.09%) Consultant
5 3 (9.09%) Incident Manager
5 3 (9.09%) Dynamics AX Consultant
5 3 (9.09%) Microsoft Consultant
6 2 (6.06%) Incident & Problem Manager
6 2 (6.06%) AIX Engineer
6 2 (6.06%) Head of IT
6 2 (6.06%) UNIX Support
6 2 (6.06%) UNIX Engineer
6 2 (6.06%) UNIX Support Engineer
6 2 (6.06%) AIX Administrator
6 2 (6.06%) Help Desk Analyst
Libraries, Frameworks & Software Standards
1 3 (9.09%) HTML
2 2 (6.06%) .NET
2 2 (6.06%) ASP.NET
2 2 (6.06%) Web Services
2 2 (6.06%) Middleware
2 2 (6.06%) HTML5
Miscellaneous
1 7 (21.21%) Analytical Skills
2 5 (15.15%) Smartcard
2 5 (15.15%) PACS
3 3 (9.09%) Computer Science
3 3 (9.09%) Life Science
4 2 (6.06%) Open Source
4 2 (6.06%) HACMP
5 1 (3.03%) Management Information System
5 1 (3.03%) Replication
Operating Systems
1 8 (24.24%) UNIX
2 7 (21.21%) Windows
2 7 (21.21%) Linux
3 5 (15.15%) Red Hat Enterprise Linux
4 2 (6.06%) AIX
4 2 (6.06%) Solaris
4 2 (6.06%) Android
5 1 (3.03%) Windows 7
5 1 (3.03%) Windows XP
Processes & Methodologies
1 27 (81.82%) ITIL
2 13 (39.39%) Problem Management
3 12 (36.36%) Service Delivery
3 12 (36.36%) Change Management
4 8 (24.24%) Incident Management
5 5 (15.15%) CRM
5 5 (15.15%) Configuration Management
6 3 (9.09%) Project Management
6 3 (9.09%) PRINCE
6 3 (9.09%) ERP
6 3 (9.09%) PRINCE2
6 3 (9.09%) Disaster Recovery
6 3 (9.09%) GAP Analysis
6 3 (9.09%) ITSM
6 3 (9.09%) Workflow
6 3 (9.09%) Data Protection
6 3 (9.09%) Customer Engagement
6 3 (9.09%) Network Management
7 2 (6.06%) ITIL V3
7 2 (6.06%) Enterprise Architecture
Programming Languages
1 8 (24.24%) SQL
2 5 (15.15%) Java
2 5 (15.15%) Perl
2 5 (15.15%) Shell Script
3 2 (6.06%) C#
3 2 (6.06%) VB
3 2 (6.06%) VB.NET
4 1 (3.03%) PL/SQL
Qualifications
1 7 (21.21%) Security Cleared
2 5 (15.15%) SC Cleared
2 5 (15.15%) Microsoft Certification
3 3 (9.09%) ICAEW
3 3 (9.09%) Degree
3 3 (9.09%) ACCA
3 3 (9.09%) CIPFA
3 3 (9.09%) CIMA
4 2 (6.06%) MBA
4 2 (6.06%) IBM AIX Certification
5 1 (3.03%) ITIL Certification
Quality Assurance & Compliance
1 5 (15.15%) DICOM
2 3 (9.09%) SLA
System Software
1 3 (9.09%) Active Directory
2 2 (6.06%) VMware Infrastructure
2 2 (6.06%) GPFS
3 1 (3.03%) Oracle RMAN
3 1 (3.03%) Oracle RAC
Systems Management
1 1 (3.03%) Data Guard
Vendors
1 8 (24.24%) Microsoft
2 7 (21.21%) Oracle
2 7 (21.21%) Red Hat
3 3 (9.09%) HP
4 2 (6.06%) Remedy
4 2 (6.06%) VMware
4 2 (6.06%) IBM
4 2 (6.06%) Peregrine
5 1 (3.03%) Dell
5 1 (3.03%) Cisco
Newcastle Upon Tyne, Tyne and Wear
Accenture
Salary: Up to £29,000 per annum DOE + Benefits
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Northern Recruitment Group
Salary: From £30,000 to £35,000 per annum
Posted: 5 days ago
Gateshead
Questor Resourcing
Salary: to £21k + bonus + benefits
Posted: 10 days ago