The table below looks at the statistics for Service Management skills in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Service Management
Rank 66 66 53
Rank change year-on-year
0 -13
Permanent jobs citing Service Management 9 10 18
As % of all permanent IT jobs located in the North East 1.24% 1.28% 2.61%
As % of the Processes & Methodologies category 1.65% 1.71% 3.45%
Number of salaries quoted 4 7 15
Average salary £43,750 £32,500 £32,000
Average salary % change year-on-year
+34.61% +1.56%
90% offered a salary of more than £31,450 £28,800 £23,000
10% offered a salary of more than £90,000 £62,500 £58,000
UK excluding London average salary £45,000 £47,500 £42,500
% change year-on-year
-5.26% +11.76%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North East region.

Processes & Methodologies Category
North East
Permanent IT job ads with a match in the
Processes & Methodologies category
546 586 522
As % of all permanent IT jobs located in the North East 75.52% 74.74% 75.76%
Number of salaries quoted 440 483 452
Average salary £37,500 £35,232 £38,000
Average salary % change year-on-year
+6.43% -7.28%
90% offered a salary of more than £28,500 £27,000 £26,500
10% offered a salary of more than £55,000 £55,000 £47,500
UK excluding London average salary £44,485 £42,500 £40,000
% change year-on-year
+4.66% +6.25%

Service Management
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the North East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North East

Service Management
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the North East region.

Service Management Salary Trend in the North East

Service Management
Salary Histogram in the North East

This chart provides a salary histogram for IT jobs citing Service Management across the North East region over the 3 months to 22 May 2015.

Service Management Salary Histogram in the North East

Service Management
Job Locations in the North East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the North East region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -6 7 £43,750 +41.12% 1
Durham -2 1 £31,000 -4.61%
Service Management
England

Service Management
Top 30 Related IT Skills in the North East

For the 6 months to 22 May 2015, IT jobs across the North East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 15 (75.00%) ITIL
2 12 (60.00%) Change Management
3 11 (55.00%) Incident Management
3 11 (55.00%) Problem Management
4 8 (40.00%) Service Delivery
4 8 (40.00%) Microsoft
5 7 (35.00%) MS Excel
6 6 (30.00%) MS Office
6 6 (30.00%) Security Cleared
6 6 (30.00%) Analytical Skills
7 4 (20.00%) SLA
7 4 (20.00%) SC Cleared
7 4 (20.00%) Life Science
8 3 (15.00%) Windows
8 3 (15.00%) Degree
8 3 (15.00%) Finance
8 3 (15.00%) Manufacturing
8 3 (15.00%) ITSM
9 2 (10.00%) Cisco
9 2 (10.00%) Windows XP
9 2 (10.00%) PRINCE2
9 2 (10.00%) Configuration Management
9 2 (10.00%) Project Management
9 2 (10.00%) Active Directory
9 2 (10.00%) HP
9 2 (10.00%) Windows 7
10 1 (5.00%) Root Cause Analysis
10 1 (5.00%) Windows Server 2012
10 1 (5.00%) Oracle Database
10 1 (5.00%) User Experience

Service Management
Top Related IT Skills in the North East by Category

For the 6 months to 22 May 2015, IT jobs across the North East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (5.00%) BizTalk Server
Applications
1 7 (35.00%) MS Excel
2 6 (30.00%) MS Office
Business Applications
1 1 (5.00%) Oracle 11i
Database & Business Intelligence
1 1 (5.00%) Oracle Database
1 1 (5.00%) SQL Server 2000
1 1 (5.00%) Oracle Database 10g
1 1 (5.00%) Oracle9i Database
1 1 (5.00%) SQL Server
1 1 (5.00%) SQL Server 2008
1 1 (5.00%) Oracle Database 11g
General
1 3 (15.00%) Finance
1 3 (15.00%) Manufacturing
2 1 (5.00%) Banking
2 1 (5.00%) Local Government
2 1 (5.00%) Advertising
2 1 (5.00%) Publishing
Job Titles
1 6 (30.00%) Analyst
2 5 (25.00%) Service Manager
3 4 (20.00%) Services Delivery Manager
3 4 (20.00%) Service Analyst
3 4 (20.00%) Delivery Manager
4 3 (15.00%) Service Desk Analyst
5 2 (10.00%) Senior Project Manager
5 2 (10.00%) Applications Support Analyst
5 2 (10.00%) IT Project Manager
5 2 (10.00%) Applications Support
5 2 (10.00%) Senior Manager
5 2 (10.00%) Support Analyst
5 2 (10.00%) Project Manager
5 2 (10.00%) Senior IT Project Manager
6 1 (5.00%) IT Infrastructure Manager
6 1 (5.00%) Account Manager
6 1 (5.00%) Help Desk Analyst
6 1 (5.00%) Infrastructure Manager
6 1 (5.00%) Service Management Analyst
6 1 (5.00%) IT Services Manager
Miscellaneous
1 6 (30.00%) Analytical Skills
2 4 (20.00%) Life Science
3 1 (5.00%) User Experience
3 1 (5.00%) Management Information System
Operating Systems
1 3 (15.00%) Windows
2 2 (10.00%) Windows XP
2 2 (10.00%) Windows 7
3 1 (5.00%) Windows Server 2012
3 1 (5.00%) Linux
3 1 (5.00%) Windows Server 2008
Processes & Methodologies
1 15 (75.00%) ITIL
2 12 (60.00%) Change Management
3 11 (55.00%) Incident Management
3 11 (55.00%) Problem Management
4 8 (40.00%) Service Delivery
5 3 (15.00%) ITSM
6 2 (10.00%) PRINCE2
6 2 (10.00%) Configuration Management
6 2 (10.00%) Project Management
7 1 (5.00%) Root Cause Analysis
7 1 (5.00%) Capacity Planning
7 1 (5.00%) Document Management
7 1 (5.00%) Release Management
7 1 (5.00%) Performance Management
7 1 (5.00%) Data Protection
7 1 (5.00%) Business Continuity
7 1 (5.00%) Information Security
7 1 (5.00%) Disaster Recovery
Programming Languages
1 1 (5.00%) SQL
1 1 (5.00%) T-SQL
Qualifications
1 6 (30.00%) Security Cleared
2 4 (20.00%) SC Cleared
3 3 (15.00%) Degree
4 1 (5.00%) Microsoft Certification
4 1 (5.00%) MCSE
4 1 (5.00%) MCITP
Quality Assurance & Compliance
1 4 (20.00%) SLA
System Software
1 2 (10.00%) Active Directory
2 1 (5.00%) Oracle RAC
Systems Management
1 1 (5.00%) Data Guard
1 1 (5.00%) SCOM
1 1 (5.00%) Oracle RMAN
Vendors
1 8 (40.00%) Microsoft
2 2 (10.00%) Cisco
2 2 (10.00%) HP
3 1 (5.00%) Dell
3 1 (5.00%) Peregrine
3 1 (5.00%) Remedy
3 1 (5.00%) Oracle
3 1 (5.00%) VMware
Newcastle Upon Tyne, Tyne and Wear
Accenture
Salary: Up to £29,000 per annum From Entry-Level up to £29,000 DOE + Benefits
Posted: 16 days ago