The first table below looks at the demand for Service Management skills in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the North East region.

Location
3 months to
23 May 2013
Same period 2012 Same period 2011
Service Management
Rank 51 40 61
Rank change year-on-year
-11 +21
Permanent jobs citing Service Management 18 37 6
As % of all permanent IT jobs located in the North East 2.612% 4.282% 0.816%
As % of the Processes & Methodologies category 3.742% 6.218% 1.247%
Number of salaries quoted 15 27 4
Average salary £32,000 £32,000 £35,750
Average salary % change year-on-year
- -10.48%
90% offered a salary of more than £23,000 £23,000 £34,000
10% offered a salary of more than £58,000 £52,500 £41,000
UK excluding London average salary £42,500 £43,500 £45,000
% change year-on-year
-2.29% -3.33%
All Processes & Methodologies
North East
Permanent IT job ads with a match in the
Processes & Methodologies category
481 595 481
As % of all permanent IT jobs located in the North East 69.81% 68.87% 65.44%
Number of salaries quoted 430 479 386
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £26,750 £24,500 £22,500
10% offered a salary of more than £55,000 £60,000 £65,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Service Management
England

Service Management
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the North East region as a proportion of the total demand within the Processes & Methodologies category.

North East Service Management Jobs Demand Trend

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the North East region.

North East Service Management Salary Trend

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management across the North East region over the 3 months to 23 May 2013.

North East Service Management Salary Histogram

Service Management
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the North East region over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Tyne and Wear -10 16 £33,750 -35.71%
Durham -5 1 £17,500 -23.91%
Service Management
England

Service Management
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT jobs across the North East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 42 (93.33%) ITIL
2 11 (24.44%) Service Delivery
3 10 (22.22%) Change Management
3 10 (22.22%) Capacity Management
4 8 (17.78%) Continuous Improvement
4 8 (17.78%) Disaster Recovery
4 8 (17.78%) Finance
5 7 (15.56%) Supplier Management
6 6 (13.33%) Problem Management
6 6 (13.33%) Windows
6 6 (13.33%) SLA
7 5 (11.11%) Cisco
7 5 (11.11%) Microsoft
7 5 (11.11%) Benchmarking
8 4 (8.889%) Active Directory
8 4 (8.889%) ITIL Certification
8 4 (8.889%) MS Excel
8 4 (8.889%) JavaScript
8 4 (8.889%) Configuration Management
8 4 (8.889%) Project Management
8 4 (8.889%) ITSM
8 4 (8.889%) Data Protection
8 4 (8.889%) Asset Management
8 4 (8.889%) Business Continuity
9 3 (6.667%) Banking
9 3 (6.667%) Release Management
9 3 (6.667%) Identity Management
9 3 (6.667%) HTML
9 3 (6.667%) LAN
9 3 (6.667%) XML

Service Management
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT jobs across the North East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development
1 3 (6.667%) HTML
1 3 (6.667%) XML
Application Platforms
1 1 (2.222%) SharePoint
1 1 (2.222%) MS Exchange
1 1 (2.222%) Blackberry Enterprise Server
Applications
1 4 (8.889%) MS Excel
2 2 (4.444%) MS Office
2 2 (4.444%) MS PowerPoint
3 1 (2.222%) MS Visio
Communications & Networking
1 3 (6.667%) LAN
2 2 (4.444%) WAN
2 2 (4.444%) SAN
3 1 (2.222%) Fibre Channel
3 1 (2.222%) NAS
3 1 (2.222%) Network Security
3 1 (2.222%) DSL
3 1 (2.222%) VoIP
3 1 (2.222%) 3G
3 1 (2.222%) MPLS
Database & Business Intelligence
1 1 (2.222%) SQL Server
General
1 8 (17.78%) Finance
2 3 (6.667%) Banking
3 1 (2.222%) Retail
3 1 (2.222%) Retail Banking
Job Titles
1 17 (37.78%) Service Manager
2 13 (28.89%) Analyst
3 10 (22.22%) Infrastructure Manager
3 10 (22.22%) Infrastructure Services Manager
4 7 (15.56%) Service Analyst
5 3 (6.667%) Delivery Manager
5 3 (6.667%) Services Delivery Manager
6 2 (4.444%) Test Manager
6 2 (4.444%) Applications Developer
6 2 (4.444%) Support Analyst
6 2 (4.444%) 2nd Line Support
6 2 (4.444%) Support Engineer
6 2 (4.444%) Developer
6 2 (4.444%) Transition Manager
6 2 (4.444%) SAN Engineer
6 2 (4.444%) Service Continuity Manager
6 2 (4.444%) Head of Service Management
7 1 (2.222%) Infrastructure Support Team Leader
7 1 (2.222%) Senior Change Manager
7 1 (2.222%) 2nd Line Support Engineer
Miscellaneous
1 2 (4.444%) Celerra
1 2 (4.444%) CLARiiON
1 2 (4.444%) Symmetrix DMX
2 1 (2.222%) Clustering
2 1 (2.222%) Blackberry
Operating Systems
1 6 (13.33%) Windows
2 3 (6.667%) Windows Server 2003
3 2 (4.444%) UNIX
4 1 (2.222%) Windows 7
4 1 (2.222%) Windows Server 2008
4 1 (2.222%) Solaris
Processes & Methodologies
1 42 (93.33%) ITIL
2 11 (24.44%) Service Delivery
3 10 (22.22%) Change Management
3 10 (22.22%) Capacity Management
4 8 (17.78%) Continuous Improvement
4 8 (17.78%) Disaster Recovery
5 7 (15.56%) Supplier Management
6 6 (13.33%) Problem Management
7 5 (11.11%) Benchmarking
8 4 (8.889%) Configuration Management
8 4 (8.889%) Project Management
8 4 (8.889%) ITSM
8 4 (8.889%) Data Protection
8 4 (8.889%) Asset Management
8 4 (8.889%) Business Continuity
9 3 (6.667%) Release Management
9 3 (6.667%) Identity Management
10 2 (4.444%) Technical Architecture
10 2 (4.444%) Test Strategy
11 1 (2.222%) Change Control
Programming Languages
1 4 (8.889%) JavaScript
2 2 (4.444%) SQL
Qualifications
1 4 (8.889%) ITIL Certification
2 2 (4.444%) Security Cleared
3 1 (2.222%) SC Cleared
3 1 (2.222%) DV Cleared
Quality Assurance & Compliance
1 6 (13.33%) SLA
System Software
1 4 (8.889%) Active Directory
2 2 (4.444%) VMware Infrastructure
3 1 (2.222%) VMware ESX
Systems Management
1 1 (2.222%) WSUS
1 1 (2.222%) Veritas Storage Foundation
Vendors
1 5 (11.11%) Cisco
1 5 (11.11%) Microsoft
2 2 (4.444%) HP
2 2 (4.444%) EMC
2 2 (4.444%) VMware
3 1 (2.222%) Riverbed
3 1 (2.222%) Oracle
3 1 (2.222%) Citrix
3 1 (2.222%) Peregrine
3 1 (2.222%) Veritas
3 1 (2.222%) Remedy
Newcastle Upon Tyne, Tyne and Wear
To oversee and co-ordinate capacity management process and activities throughout the IT organisation and with third party vendors To develop, coordinate and maintain all IT Service Continuity...
Advantage XPO
Salary: £30 - £36 per annum + + benefits
Posted: 22 May 2013
North East
CASSIDIAN, an EADS Company, is a worldwide leader in global security solutions and systems, providing lead system integration and value-added products and services to civil and military...
EADS
Posted: 17 May 2013
Tyne and Wear
Oracle (or other relational database platforms) ITIL (desirable) Prince2 (desirable) Role... This will be part of the overall implementation project so appreciation or qualification in Prince2 would be...
F5 IT Recruitment Ltd
Salary: From £23,000 to £26,000 per annum plus car allow.,pension & life ass
Posted: 22 May 2013
Washington, Tyne and Wear
Location: Washington, Tyne and Wear Due to increased growth and success of the company an additional Systems Consultant is required to assist in the demonstration, installation and implementation...
Xperian Recruitment Limited
Salary: From £25,000 to £26,000 per annum + Car Allowance £5,781 + Bonus + Pen
Posted: 17 May 2013