The first table below looks at the demand for Service Management skills in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the North East region.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 53 65 55
Rank change year-on-year
+12 -10
Permanent jobs citing Service Management 19 7 17
As % of all permanent IT jobs located in the North East 2.29% 1.03% 2.06%
As % of the Processes & Methodologies category 3.18% 1.25% 2.97%
Number of salaries quoted 15 6 11
Average salary £35,000 £23,750 £39,500
Average salary % change year-on-year
+47.36% -39.87%
90% offered a salary of more than £31,000 £18,750 £26,500
10% offered a salary of more than £74,000 £55,750 £65,000
UK excluding London average salary £43,200 £42,895 £42,500
% change year-on-year
+0.71% +0.92%
Processes & Methodologies Category
North East
Permanent IT job ads with a match in the
Processes & Methodologies category
598 562 572
As % of all permanent IT jobs located in the North East 72.05% 82.65% 69.42%
Number of salaries quoted 425 481 465
Average salary £37,500 £40,000 £37,000
Average salary % change year-on-year
-6.25% +8.10%
90% offered a salary of more than £25,000 £26,000 £25,000
10% offered a salary of more than £64,250 £55,000 £52,500
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%
Service Management
England

Service Management
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the North East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North East

Service Management
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the North East region.

Service Management Salary Trend in the North East

Service Management
Salary Histogram in the North East

This chart provides a salary histogram for IT jobs citing Service Management across the North East region over the 3 months to 1 August 2014.

Service Management Salary Histogram in the North East

Service Management
Job Locations in the North East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the North East region over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +10 13 £37,500 +8.69% 6
Durham +9 2 £32,500 +73.33%
Northumberland - 2 £36,250 -
Service Management
England

Service Management
Top 30 Related IT Skills in the North East

For the 6 months to 1 August 2014, IT jobs across the North East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 18 (66.67%) ITIL
2 9 (33.33%) SQL
2 9 (33.33%) Microsoft
2 9 (33.33%) Service Delivery
3 7 (25.93%) Oracle
3 7 (25.93%) Problem Management
4 6 (22.22%) SQL Server
5 5 (18.52%) Change Management
5 5 (18.52%) UNIX
5 5 (18.52%) CRM
5 5 (18.52%) Oracle Database 11g
5 5 (18.52%) Oracle Database
6 4 (14.81%) Android Development
6 4 (14.81%) Android
6 4 (14.81%) Team Foundation Server
6 4 (14.81%) HTML5
6 4 (14.81%) SQL Server 2012
6 4 (14.81%) Degree
6 4 (14.81%) Microsoft Certification
6 4 (14.81%) Windows
6 4 (14.81%) Visual Studio
6 4 (14.81%) ASP.NET
6 4 (14.81%) Web Services
6 4 (14.81%) VB
6 4 (14.81%) VB.NET
6 4 (14.81%) .NET
6 4 (14.81%) C#
6 4 (14.81%) HTML
6 4 (14.81%) MS Excel
6 4 (14.81%) Intranet

Service Management
Top Related IT Skills in the North East by Category

For the 6 months to 1 August 2014, IT jobs across the North East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.70%) SharePoint
Applications
1 4 (14.81%) MS Excel
2 2 (7.41%) MS Office
3 1 (3.70%) MS Visio
3 1 (3.70%) MS PowerPoint
Business Applications
1 2 (7.41%) Oracle Retail
1 2 (7.41%) Oracle 11i
Communications & Networking
1 4 (14.81%) Intranet
2 2 (7.41%) FTP
3 1 (3.70%) Unified Communications
Database & Business Intelligence
1 6 (22.22%) SQL Server
2 5 (18.52%) Oracle Database 11g
2 5 (18.52%) Oracle Database
3 4 (14.81%) SQL Server 2012
4 3 (11.11%) PostgreSQL
5 2 (7.41%) SQL Server 2008
5 2 (7.41%) Oracle9i Database
5 2 (7.41%) Oracle Database 10g
5 2 (7.41%) SQL Server 2000
Development Applications
1 4 (14.81%) Team Foundation Server
1 4 (14.81%) Visual Studio
2 2 (7.41%) Oracle Forms
General
1 3 (11.11%) Finance
1 3 (11.11%) Advertising
2 2 (7.41%) Retail
2 2 (7.41%) Local Government
3 1 (3.70%) Back Office
3 1 (3.70%) Telecoms
Job Titles
1 6 (22.22%) Service Manager
1 6 (22.22%) Analyst
2 5 (18.52%) Applications Support
3 4 (14.81%) Systems Developer
3 4 (14.81%) Problem Manager
3 4 (14.81%) Lead Developer
3 4 (14.81%) Developer
4 3 (11.11%) Support Analyst
4 3 (11.11%) Incident Manager
5 2 (7.41%) Applications Support Analyst
5 2 (7.41%) Head of IT
5 2 (7.41%) Applications Manager
5 2 (7.41%) Incident & Problem Manager
6 1 (3.70%) Head of IT Security
6 1 (3.70%) Architect
6 1 (3.70%) Solutions Architect
6 1 (3.70%) Support Technician
6 1 (3.70%) Help Desk Analyst
6 1 (3.70%) Support Engineer
6 1 (3.70%) Service Analyst
Libraries, Frameworks & Software Standards
1 4 (14.81%) HTML5
1 4 (14.81%) ASP.NET
1 4 (14.81%) Web Services
1 4 (14.81%) .NET
1 4 (14.81%) HTML
Miscellaneous
1 3 (11.11%) Smartcard
1 3 (11.11%) PACS
2 1 (3.70%) Replication
2 1 (3.70%) Computer Science
2 1 (3.70%) CMDB
2 1 (3.70%) Statistics
Operating Systems
1 5 (18.52%) UNIX
2 4 (14.81%) Android
2 4 (14.81%) Windows
3 3 (11.11%) Linux
3 3 (11.11%) Red Hat Enterprise Linux
4 1 (3.70%) Windows 7
Processes & Methodologies
1 18 (66.67%) ITIL
2 9 (33.33%) Service Delivery
3 7 (25.93%) Problem Management
4 5 (18.52%) Change Management
4 5 (18.52%) CRM
5 4 (14.81%) Android Development
6 3 (11.11%) Incident Management
6 3 (11.11%) ITIL V3
6 3 (11.11%) Performance Management
7 2 (7.41%) Time Management
7 2 (7.41%) Network Management
7 2 (7.41%) TOGAF
7 2 (7.41%) Enterprise Architecture
7 2 (7.41%) Document Management
7 2 (7.41%) Supplier Management
7 2 (7.41%) WFM
7 2 (7.41%) E-Commerce
7 2 (7.41%) B2C
7 2 (7.41%) ITSM
7 2 (7.41%) Configuration Management
Programming Languages
1 9 (33.33%) SQL
2 4 (14.81%) VB
2 4 (14.81%) VB.NET
2 4 (14.81%) C#
3 3 (11.11%) Shell Script
3 3 (11.11%) Java
3 3 (11.11%) Perl
Qualifications
1 4 (14.81%) Degree
1 4 (14.81%) Microsoft Certification
2 2 (7.41%) Security Cleared
2 2 (7.41%) ITIL Certification
3 1 (3.70%) MBA
Quality Assurance & Compliance
1 3 (11.11%) DICOM
2 2 (7.41%) SLA
3 1 (3.70%) ISO 9001
System Software
1 2 (7.41%) Oracle RAC
1 2 (7.41%) Oracle RMAN
1 2 (7.41%) Active Directory
2 1 (3.70%) VMware Infrastructure
Systems Management
1 2 (7.41%) Data Guard
1 2 (7.41%) Oracle Enterprise Manager
Vendors
1 9 (33.33%) Microsoft
2 7 (25.93%) Oracle
3 3 (11.11%) Red Hat
4 2 (7.41%) Kronos
4 2 (7.41%) ATG
5 1 (3.70%) Remedy
5 1 (3.70%) VMware
5 1 (3.70%) HP
5 1 (3.70%) Avaya
5 1 (3.70%) Peregrine
Newcastle Upon Tyne, Tyne and Wear
Experis Ltd
Salary: £35000 - £40000 per annum + benefits
Posted: Yesterday
North East
JM
Salary: £110000 - £120000 per annum + Bonus + Benefits
Posted: 3 days ago
Newcastle-upon-Tyne, Tyne and Wear
Accenture
Salary: Up to £38,000 per annum (doe) plus excellent benefits package
Posted: 16 days ago
Newcastle Upon Tyne
Accenture
Posted: 18 days ago
Newcastle-upon-Tyne, Tyne and Wear
Accenture
Salary: £22,000 per annum depending on experience, plus excellent benefits
Posted: 23 days ago