The first table below looks at the demand for Service Management skills in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the North East region.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Service Management
Rank 69 48 34
Rank change year-on-year
-21 -14
Permanent jobs citing Service Management 7 20 39
As % of all permanent IT jobs located in the North East 0.96% 2.70% 4.67%
As % of the Processes & Methodologies category 1.30% 3.68% 6.67%
Number of salaries quoted 3 17 30
Average salary £28,500 £40,000 £40,000
Average salary % change year-on-year
-28.75% -
90% offered a salary of more than £26,100 £26,300 £23,000
10% offered a salary of more than £49,700 £59,000 £52,500
UK excluding London average salary £46,500 £45,000 £45,000
% change year-on-year
+3.33% -
Processes & Methodologies Category
North East
Permanent IT job ads with a match in the
Processes & Methodologies category
540 543 585
As % of all permanent IT jobs located in the North East 74.18% 73.28% 69.98%
Number of salaries quoted 456 463 469
Average salary £35,232 £35,000 £35,000
Average salary % change year-on-year
+0.66% -
90% offered a salary of more than £27,500 £24,250 £25,000
10% offered a salary of more than £47,500 £62,500 £50,000
UK excluding London average salary £42,500 £40,000 £40,500
% change year-on-year
+6.25% -1.23%
Service Management
England

Service Management
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the North East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North East

Service Management
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the North East region.

Service Management Salary Trend in the North East

Service Management
Salary Histogram in the North East

This chart provides a salary histogram for IT jobs citing Service Management across the North East region over the 3 months to 18 April 2014.

Service Management Salary Histogram in the North East

Service Management
Job Locations in the North East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the North East region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Tyne and Wear -12 6 £40,250 +0.62% 1
Service Management
England

Service Management
Top 30 Related IT Skills in the North East

For the 6 months to 18 April 2014, IT jobs across the North East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 7 (41.18%) Microsoft
2 5 (29.41%) Windows
2 5 (29.41%) MS Office
2 5 (29.41%) ITIL
2 5 (29.41%) Active Directory
2 5 (29.41%) Windows 7
3 4 (23.53%) Security Cleared
3 4 (23.53%) Sun
4 3 (17.65%) SQL
4 3 (17.65%) Configuration Management
4 3 (17.65%) Information Security Management
4 3 (17.65%) Security Management
4 3 (17.65%) Asset Management
4 3 (17.65%) Risk Management
4 3 (17.65%) Risk Assessment
4 3 (17.65%) Information Security
4 3 (17.65%) ISO/IEC 27001
4 3 (17.65%) Degree
4 3 (17.65%) Performance Management
4 3 (17.65%) ISMS
4 3 (17.65%) RMADS
4 3 (17.65%) SC Cleared
5 2 (11.76%) Capacity Management
5 2 (11.76%) Oracle Retail
5 2 (11.76%) Retail
5 2 (11.76%) Problem Management
5 2 (11.76%) Time Management
5 2 (11.76%) Data Protection
5 2 (11.76%) WFM
5 2 (11.76%) Supplier Management

Service Management
Top Related IT Skills in the North East by Category

For the 6 months to 18 April 2014, IT jobs across the North East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Applications
1 5 (29.41%) MS Office
2 1 (5.88%) MS Excel
2 1 (5.88%) MS Visio
2 1 (5.88%) MS PowerPoint
Business Applications
1 2 (11.76%) Oracle Retail
Communications & Networking
1 2 (11.76%) FTP
Development Applications
1 2 (11.76%) Oracle Forms
General
1 2 (11.76%) Retail
2 1 (5.88%) Back Office
2 1 (5.88%) Telecoms
Job Titles
1 9 (52.94%) Analyst
2 7 (41.18%) Support Analyst
2 7 (41.18%) 2nd Line Support
3 5 (29.41%) Support Engineer
3 5 (29.41%) Support Technician
3 5 (29.41%) IT Support Analyst
3 5 (29.41%) IT Support Technician
3 5 (29.41%) IT Support Engineer
3 5 (29.41%) 2nd Line Support Analyst
3 5 (29.41%) 2nd Line Support Engineer
3 5 (29.41%) 2nd Line Support Technician
3 5 (29.41%) IT Support
4 3 (17.65%) Service Manager
4 3 (17.65%) Security Designer
4 3 (17.65%) Designer
5 2 (11.76%) Applications Manager
5 2 (11.76%) Infrastructure Support Analyst
5 2 (11.76%) 3rd Line Support
5 2 (11.76%) Infrastructure Analyst
5 2 (11.76%) Desktop Support
Miscellaneous
1 3 (17.65%) RMADS
2 1 (5.88%) Statistics
2 1 (5.88%) CMDB
Operating Systems
1 5 (29.41%) Windows
1 5 (29.41%) Windows 7
2 2 (11.76%) UNIX
Processes & Methodologies
1 5 (29.41%) ITIL
2 3 (17.65%) Configuration Management
2 3 (17.65%) Information Security Management
2 3 (17.65%) Security Management
2 3 (17.65%) Asset Management
2 3 (17.65%) Risk Management
2 3 (17.65%) Risk Assessment
2 3 (17.65%) Information Security
2 3 (17.65%) Performance Management
2 3 (17.65%) ISMS
3 2 (11.76%) Capacity Management
3 2 (11.76%) Problem Management
3 2 (11.76%) Time Management
3 2 (11.76%) Data Protection
3 2 (11.76%) WFM
3 2 (11.76%) Supplier Management
3 2 (11.76%) Disaster Recovery
3 2 (11.76%) E-Commerce
4 1 (5.88%) Business Intelligence
4 1 (5.88%) ETL
Programming Languages
1 3 (17.65%) SQL
Qualifications
1 4 (23.53%) Security Cleared
2 3 (17.65%) Degree
2 3 (17.65%) SC Cleared
3 1 (5.88%) ITIL Certification
Quality Assurance & Compliance
1 3 (17.65%) ISO/IEC 27001
2 1 (5.88%) SLA
2 1 (5.88%) ISO 9001
System Software
1 5 (29.41%) Active Directory
Systems Management
1 2 (11.76%) Oracle Enterprise Manager
Vendors
1 7 (41.18%) Microsoft
2 4 (23.53%) Sun
3 2 (11.76%) ATG
3 2 (11.76%) Kronos
3 2 (11.76%) Oracle
4 1 (5.88%) Business Objects