The table below looks at the statistics for Service Management skills in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 56 57 52
Rank change year-on-year
+1 -5
Permanent jobs citing Service Management 21 13 18
As % of all permanent IT jobs located in the North East 2.58% 1.98% 2.44%
As % of the Processes & Methodologies category 3.17% 2.39% 3.40%
Number of salaries quoted 15 11 15
Average salary £37,500 £57,500 £36,250
Average salary % change year-on-year
-34.78% +58.62%
90% offered a salary of more than £25,300 £26,500 £20,000
10% offered a salary of more than £84,300 £65,000 £65,000
UK excluding London average salary £42,500 £45,000 £41,153
% change year-on-year
-5.55% +9.34%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North East region.

Processes & Methodologies Category
North East
Permanent IT job ads with a match in the
Processes & Methodologies category
663 544 530
As % of all permanent IT jobs located in the North East 81.45% 82.93% 71.72%
Number of salaries quoted 486 470 446
Average salary £37,500 £39,000 £35,000
Average salary % change year-on-year
-3.84% +11.42%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £52,500 £52,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Management
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the North East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North East

Service Management
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the North East region.

Service Management Salary Trend in the North East

Service Management
Salary Histogram in the North East

This chart provides a salary histogram for IT jobs citing Service Management across the North East region over the 3 months to 19 September 2014.

Service Management Salary Histogram in the North East

Service Management
Job Locations in the North East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the North East region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -6 13 £37,500 -34.78% 4
Durham - 2 £32,500 -
Northumberland - 2 £36,250 -
Service Management
England

Service Management
Top 30 Related IT Skills in the North East

For the 6 months to 19 September 2014, IT jobs across the North East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 21 (72.41%) ITIL
2 10 (34.48%) SQL
2 10 (34.48%) Service Delivery
2 10 (34.48%) Problem Management
3 8 (27.59%) Change Management
3 8 (27.59%) Oracle
3 8 (27.59%) Microsoft
4 7 (24.14%) Windows
4 7 (24.14%) Oracle Database 11g
4 7 (24.14%) Oracle Database
4 7 (24.14%) Analytical Skills
5 6 (20.69%) Linux
5 6 (20.69%) SQL Server
5 6 (20.69%) UNIX
6 5 (17.24%) Java
6 5 (17.24%) Perl
6 5 (17.24%) CRM
6 5 (17.24%) Shell Script
6 5 (17.24%) Smartcard
6 5 (17.24%) Red Hat
6 5 (17.24%) PostgreSQL
6 5 (17.24%) Red Hat Enterprise Linux
6 5 (17.24%) DICOM
6 5 (17.24%) Incident Management
6 5 (17.24%) PACS
7 4 (13.79%) Degree
7 4 (13.79%) Android
7 4 (13.79%) Team Foundation Server
7 4 (13.79%) HTML5
7 4 (13.79%) SQL Server 2012

Service Management
Top Related IT Skills in the North East by Category

For the 6 months to 19 September 2014, IT jobs across the North East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.45%) IIS
1 1 (3.45%) Apache
1 1 (3.45%) SharePoint
Applications
1 4 (13.79%) MS Excel
2 1 (3.45%) MS Office
Business Applications
1 2 (6.90%) Oracle 11i
2 1 (3.45%) Oracle Retail
Communications & Networking
1 4 (13.79%) Intranet
2 2 (6.90%) Unified Communications
3 1 (3.45%) FTP
3 1 (3.45%) Firewall
Database & Business Intelligence
1 7 (24.14%) Oracle Database 11g
1 7 (24.14%) Oracle Database
2 6 (20.69%) SQL Server
3 5 (17.24%) PostgreSQL
4 4 (13.79%) SQL Server 2012
5 2 (6.90%) SQL Server 2008
5 2 (6.90%) Oracle9i Database
5 2 (6.90%) Oracle Database 10g
5 2 (6.90%) SQL Server 2000
Development Applications
1 4 (13.79%) Visual Studio
1 4 (13.79%) Team Foundation Server
2 1 (3.45%) Oracle Forms
General
1 4 (13.79%) Finance
1 4 (13.79%) Advertising
2 2 (6.90%) Local Government
3 1 (3.45%) Retail
Job Titles
1 7 (24.14%) Applications Support
2 6 (20.69%) Analyst
3 5 (17.24%) Service Manager
3 5 (17.24%) Problem Manager
4 4 (13.79%) Lead Developer
4 4 (13.79%) Systems Developer
4 4 (13.79%) Developer
5 3 (10.34%) Incident Manager
6 2 (6.90%) Head of IT
6 2 (6.90%) Service Analyst
6 2 (6.90%) Support Analyst
6 2 (6.90%) Applications Support Analyst
6 2 (6.90%) Service Desk Analyst
6 2 (6.90%) Incident & Problem Manager
7 1 (3.45%) Head of IT Security
7 1 (3.45%) Delivery Manager
7 1 (3.45%) Transition Manager
7 1 (3.45%) Services Delivery Manager
7 1 (3.45%) Help Desk Analyst
7 1 (3.45%) Architect
Libraries, Frameworks & Software Standards
1 4 (13.79%) HTML
1 4 (13.79%) .NET
1 4 (13.79%) ASP.NET
1 4 (13.79%) Web Services
1 4 (13.79%) HTML5
Miscellaneous
1 7 (24.14%) Analytical Skills
2 5 (17.24%) Smartcard
2 5 (17.24%) PACS
3 3 (10.34%) Computer Science
4 1 (3.45%) CMDB
4 1 (3.45%) Management Information System
4 1 (3.45%) Replication
Operating Systems
1 7 (24.14%) Windows
2 6 (20.69%) Linux
2 6 (20.69%) UNIX
3 5 (17.24%) Red Hat Enterprise Linux
4 4 (13.79%) Android
5 1 (3.45%) Windows XP
5 1 (3.45%) Windows 7
Processes & Methodologies
1 21 (72.41%) ITIL
2 10 (34.48%) Service Delivery
2 10 (34.48%) Problem Management
3 8 (27.59%) Change Management
4 5 (17.24%) CRM
4 5 (17.24%) Incident Management
5 4 (13.79%) Android Development
6 3 (10.34%) Network Management
6 3 (10.34%) ITSM
7 2 (6.90%) B2C
7 2 (6.90%) Configuration Management
7 2 (6.90%) TOGAF
7 2 (6.90%) Document Management
7 2 (6.90%) ITIL V3
7 2 (6.90%) Enterprise Architecture
8 1 (3.45%) Business Development
8 1 (3.45%) WFM
8 1 (3.45%) Time Management
8 1 (3.45%) Performance Management
8 1 (3.45%) Data Protection
Programming Languages
1 10 (34.48%) SQL
2 5 (17.24%) Java
2 5 (17.24%) Perl
2 5 (17.24%) Shell Script
3 4 (13.79%) C#
3 4 (13.79%) VB
3 4 (13.79%) VB.NET
Qualifications
1 4 (13.79%) Microsoft Certification
1 4 (13.79%) Degree
2 2 (6.90%) MBA
3 1 (3.45%) Security Cleared
3 1 (3.45%) ITIL Certification
Quality Assurance & Compliance
1 5 (17.24%) DICOM
2 1 (3.45%) SLA
System Software
1 2 (6.90%) Oracle RMAN
1 2 (6.90%) Oracle RAC
1 2 (6.90%) VMware Infrastructure
2 1 (3.45%) Active Directory
Systems Management
1 2 (6.90%) Data Guard
2 1 (3.45%) Oracle Enterprise Manager
Vendors
1 8 (27.59%) Microsoft
1 8 (27.59%) Oracle
2 5 (17.24%) Red Hat
3 2 (6.90%) HP
3 2 (6.90%) VMware
4 1 (3.45%) Kronos
4 1 (3.45%) Dell
4 1 (3.45%) Avaya
4 1 (3.45%) Peregrine
4 1 (3.45%) Remedy
4 1 (3.45%) ATG
4 1 (3.45%) Cisco
Newcastle Upon Tyne, Tyne and Wear
EasyWebRecruitment.com
Salary: £35,000 - £45,000 per annum
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Sage UK Limited
Salary: Competitive plus benefits
Posted: 11 days ago