The table below looks at the statistics for Service Management skills in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 3 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Aug 2015
Same period 2014 Same period 2013
Service Management
Rank 55 57 64
Rank change year-on-year
+2 +7
Permanent jobs citing Service Management 32 19 7
As % of all permanent IT jobs located in the North East 4.10% 2.29% 1.03%
As % of the Processes & Methodologies category 4.88% 3.10% 1.23%
Number of salaries quoted 8 15 6
Average salary £34,969 £35,000 £23,750
Average salary % change year-on-year
-0.08% +47.36%
90% offered a salary of more than £26,591 £31,000 £18,750
10% offered a salary of more than £57,750 £74,000 £55,750
UK excluding London average salary £45,000 £43,401 £42,500
% change year-on-year
+3.68% +2.11%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North East region.

Processes & Methodologies Category
North East
Permanent IT job ads with a match in the
Processes & Methodologies category
656 612 568
As % of all permanent IT jobs located in the North East 83.99% 73.82% 83.78%
Number of salaries quoted 539 433 487
Average salary £40,000 £37,050 £40,000
Average salary % change year-on-year
+7.96% -7.37%
90% offered a salary of more than £30,000 £25,000 £26,500
10% offered a salary of more than £55,000 £52,500 £61,500
UK excluding London average salary £45,000 £42,500 £41,000
% change year-on-year
+5.88% +3.65%

Service Management
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the North East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North East

Service Management
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the North East region.

Service Management Salary Trend in the North East

Service Management
Salary Histogram in the North East

This chart provides a salary histogram for IT jobs citing Service Management across the North East region over the 3 months to 3 August 2015.

Service Management Salary Histogram in the North East

Service Management
Job Locations in the North East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the North East region over the 3 months to 3 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +13 30 £31,601 -15.73% 7
Durham -20 1 £37,500 +15.38% 2
Service Management
England

Service Management
Top 30 Related IT Skills in the North East

For the 6 months to 3 August 2015, IT jobs across the North East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 15 (38.46%) ITIL
2 12 (30.77%) Analytical Skills
3 8 (20.51%) Incident Management
3 8 (20.51%) Continuous Improvement
4 7 (17.95%) Test Scripting
5 6 (15.38%) ISTQB
5 6 (15.38%) ISTQB Foundation Certification
5 6 (15.38%) Risk Management
5 6 (15.38%) ISEB
5 6 (15.38%) Change Management
5 6 (15.38%) MS Excel
5 6 (15.38%) Microsoft
6 5 (12.82%) MS Office
6 5 (12.82%) Problem Management
6 5 (12.82%) Business Analysis
7 4 (10.26%) Service Delivery
8 3 (7.69%) ITSM
8 3 (7.69%) SLA
9 2 (5.13%) Windows
9 2 (5.13%) Management Information System
9 2 (5.13%) Finance
9 2 (5.13%) Banking
10 1 (2.56%) Line Management
10 1 (2.56%) User Experience
10 1 (2.56%) Software Testing
10 1 (2.56%) MCITP
10 1 (2.56%) Release Management
10 1 (2.56%) Test Management
10 1 (2.56%) Performance Management
10 1 (2.56%) Hadoop

Service Management
Top Related IT Skills in the North East by Category

For the 6 months to 3 August 2015, IT jobs across the North East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Applications
1 6 (15.38%) MS Excel
2 5 (12.82%) MS Office
Database & Business Intelligence
1 1 (2.56%) Hadoop
General
1 2 (5.13%) Finance
1 2 (5.13%) Banking
2 1 (2.56%) Publishing
Job Titles
1 13 (33.33%) Analyst
2 8 (20.51%) Service Manager
3 6 (15.38%) Development Manager
3 6 (15.38%) Test Manager
3 6 (15.38%) Test Analyst
4 5 (12.82%) Requirements Analyst
4 5 (12.82%) Development Analyst
5 1 (2.56%) IT Infrastructure Manager
5 1 (2.56%) Service Management Analyst
5 1 (2.56%) IT Services Manager
5 1 (2.56%) Head of Service Delivery
5 1 (2.56%) Account Manager
5 1 (2.56%) Service Analyst
5 1 (2.56%) Administrator
5 1 (2.56%) IT Administrator
5 1 (2.56%) Infrastructure Manager
Miscellaneous
1 12 (30.77%) Analytical Skills
2 2 (5.13%) Management Information System
3 1 (2.56%) User Experience
3 1 (2.56%) GIS
Operating Systems
1 2 (5.13%) Windows
2 1 (2.56%) Windows XP
2 1 (2.56%) Windows 7
2 1 (2.56%) Windows Server 2012
Processes & Methodologies
1 15 (38.46%) ITIL
2 8 (20.51%) Incident Management
2 8 (20.51%) Continuous Improvement
3 7 (17.95%) Test Scripting
4 6 (15.38%) Change Management
4 6 (15.38%) Risk Management
5 5 (12.82%) Problem Management
5 5 (12.82%) Business Analysis
6 4 (10.26%) Service Delivery
7 3 (7.69%) ITSM
8 1 (2.56%) Software Testing
8 1 (2.56%) Release Management
8 1 (2.56%) Test Management
8 1 (2.56%) Workflow
8 1 (2.56%) Business Continuity
8 1 (2.56%) Information Security
8 1 (2.56%) Disaster Recovery
8 1 (2.56%) Configuration Management
8 1 (2.56%) Performance Management
8 1 (2.56%) Capacity Planning
Qualifications
1 6 (15.38%) ISEB
1 6 (15.38%) ISTQB
1 6 (15.38%) ISTQB Foundation Certification
2 1 (2.56%) Microsoft Certification
2 1 (2.56%) MCITP
2 1 (2.56%) MCSE
Quality Assurance & Compliance
1 3 (7.69%) SLA
System Software
1 1 (2.56%) Active Directory
Vendors
1 6 (15.38%) Microsoft
2 1 (2.56%) VMware
2 1 (2.56%) Cisco
Darlington, County Durham
Harvey Nash plc
Posted: 9 hours ago
Newcastle Upon Tyne, Tyne and Wear
Accenture
Salary: Up to £29,000 per annum From Entry-Level up to £29,000 DOE + Benefits
Posted: 10 hours ago
Newcastle Upon Tyne, Tyne and Wear
Advantage XPO
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
ANSON MCCADE
Salary: £70 000 to £80 000 (+ superb package!!!)
Posted: 3 days ago
Newcastle Upon Tyne, Tyne and Wear
Sage UK Limited
Salary: From £60,000 to £75,000 per annum
Posted: 4 days ago
Durham, County Durham
Waterstons
Salary: Negotiable with benefits
Posted: 6 days ago
Newcastle Upon Tyne, Tyne and Wear
The Go Ahead plc
Salary: From £19,000 to £22,950 per annum (plus up to 10% bonus)
Posted: 6 days ago