The table below looks at the statistics for Service Management skills in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 72 45 42
Rank change year-on-year
-27 -3
Permanent jobs citing Service Management 15 22 24
As % of all permanent IT jobs located in the North East 1.80% 3.36% 3.56%
As % of the Processes & Methodologies category 2.17% 4.14% 4.77%
Number of salaries quoted 11 19 22
Average salary £37,500 £55,000 £32,415
Average salary % change year-on-year
-31.81% +69.67%
90% offered a salary of more than £21,500 £25,500 £20,000
10% offered a salary of more than £90,500 £82,500 £56,730
UK excluding London average salary £42,500 £45,000 £41,500
% change year-on-year
-5.55% +8.43%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North East region.

Processes & Methodologies Category
North East
Permanent IT job ads with a match in the
Processes & Methodologies category
691 531 503
As % of all permanent IT jobs located in the North East 82.85% 81.19% 74.63%
Number of salaries quoted 538 470 432
Average salary £37,500 £40,000 £37,500
Average salary % change year-on-year
-6.25% +6.66%
90% offered a salary of more than £27,500 £26,500 £24,000
10% offered a salary of more than £55,250 £56,730 £55,000
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Management
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the North East region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the North East

Service Management
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the North East region.

Service Management Salary Trend in the North East

Service Management
Salary Histogram in the North East

This chart provides a salary histogram for IT jobs citing Service Management across the North East region over the 3 months to 21 October 2014.

Service Management Salary Histogram in the North East

Service Management
Job Locations in the North East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the North East region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -26 9 £32,500 -40.90% 3
Northumberland - 2 £36,250 -
Service Management
England

Service Management
Top 30 Related IT Skills in the North East

For the 6 months to 21 October 2014, IT jobs across the North East region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 20 (71.43%) ITIL
2 11 (39.29%) Problem Management
3 10 (35.71%) SQL
3 10 (35.71%) Service Delivery
4 8 (28.57%) Change Management
4 8 (28.57%) Oracle
5 7 (25.00%) Windows
5 7 (25.00%) Microsoft
5 7 (25.00%) Oracle Database 11g
5 7 (25.00%) Oracle Database
5 7 (25.00%) Analytical Skills
6 6 (21.43%) Linux
6 6 (21.43%) SQL Server
6 6 (21.43%) UNIX
7 5 (17.86%) HTML
7 5 (17.86%) Java
7 5 (17.86%) Perl
7 5 (17.86%) CRM
7 5 (17.86%) Finance
7 5 (17.86%) PostgreSQL
7 5 (17.86%) Red Hat
7 5 (17.86%) Shell Script
7 5 (17.86%) Smartcard
7 5 (17.86%) Red Hat Enterprise Linux
7 5 (17.86%) DICOM
7 5 (17.86%) Incident Management
7 5 (17.86%) PACS
8 4 (14.29%) Android
8 4 (14.29%) Team Foundation Server
8 4 (14.29%) SQL Server 2012

Service Management
Top Related IT Skills in the North East by Category

For the 6 months to 21 October 2014, IT jobs across the North East region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.57%) SharePoint
1 1 (3.57%) Apache
1 1 (3.57%) IIS
1 1 (3.57%) Oracle Workflow
Applications
1 4 (14.29%) MS Excel
2 1 (3.57%) MS Office
Business Applications
1 2 (7.14%) Oracle 11i
2 1 (3.57%) Oracle EBS R12
Communications & Networking
1 4 (14.29%) Intranet
2 2 (7.14%) Unified Communications
3 1 (3.57%) Firewall
Database & Business Intelligence
1 7 (25.00%) Oracle Database 11g
1 7 (25.00%) Oracle Database
2 6 (21.43%) SQL Server
3 5 (17.86%) PostgreSQL
4 4 (14.29%) SQL Server 2012
5 2 (7.14%) SQL Server 2008
5 2 (7.14%) SQL Server 2000
5 2 (7.14%) Oracle9i Database
5 2 (7.14%) Oracle Database 10g
6 1 (3.57%) Oracle Discoverer
6 1 (3.57%) Oracle Reports
Development Applications
1 4 (14.29%) Team Foundation Server
1 4 (14.29%) Visual Studio
General
1 5 (17.86%) Finance
2 4 (14.29%) Advertising
3 2 (7.14%) Local Government
Job Titles
1 8 (28.57%) Applications Support
2 5 (17.86%) Analyst
2 5 (17.86%) Problem Manager
3 4 (14.29%) Lead Developer
3 4 (14.29%) Systems Developer
3 4 (14.29%) Service Manager
3 4 (14.29%) Developer
4 3 (10.71%) Incident Manager
5 2 (7.14%) Head of IT
5 2 (7.14%) Applications Support Analyst
5 2 (7.14%) Service Desk Analyst
5 2 (7.14%) Incident & Problem Manager
5 2 (7.14%) Service Analyst
5 2 (7.14%) Support Analyst
6 1 (3.57%) Architect
6 1 (3.57%) Help Desk Analyst
6 1 (3.57%) Solutions Architect
6 1 (3.57%) Support Technician
6 1 (3.57%) 3rd Line Support
6 1 (3.57%) Head of Architecture
Libraries, Frameworks & Software Standards
1 5 (17.86%) HTML
2 4 (14.29%) HTML5
2 4 (14.29%) .NET
2 4 (14.29%) ASP.NET
2 4 (14.29%) Web Services
Miscellaneous
1 7 (25.00%) Analytical Skills
2 5 (17.86%) Smartcard
2 5 (17.86%) PACS
3 3 (10.71%) Computer Science
4 1 (3.57%) Management Information System
4 1 (3.57%) Replication
Operating Systems
1 7 (25.00%) Windows
2 6 (21.43%) Linux
2 6 (21.43%) UNIX
3 5 (17.86%) Red Hat Enterprise Linux
4 4 (14.29%) Android
5 1 (3.57%) Windows XP
5 1 (3.57%) Windows 7
Processes & Methodologies
1 20 (71.43%) ITIL
2 11 (39.29%) Problem Management
3 10 (35.71%) Service Delivery
4 8 (28.57%) Change Management
5 5 (17.86%) CRM
5 5 (17.86%) Incident Management
6 4 (14.29%) Android Development
7 3 (10.71%) ITSM
7 3 (10.71%) Network Management
8 2 (7.14%) Data Protection
8 2 (7.14%) Document Management
8 2 (7.14%) Enterprise Architecture
8 2 (7.14%) TOGAF
8 2 (7.14%) ITIL V3
8 2 (7.14%) Configuration Management
8 2 (7.14%) B2C
9 1 (3.57%) Project Management
9 1 (3.57%) Disaster Recovery
9 1 (3.57%) Migration
9 1 (3.57%) Workflow
Programming Languages
1 10 (35.71%) SQL
2 5 (17.86%) Java
2 5 (17.86%) Perl
2 5 (17.86%) Shell Script
3 4 (14.29%) C#
3 4 (14.29%) VB
3 4 (14.29%) VB.NET
4 1 (3.57%) PL/SQL
Qualifications
1 4 (14.29%) Microsoft Certification
2 3 (10.71%) Degree
3 2 (7.14%) MBA
4 1 (3.57%) ITIL Certification
4 1 (3.57%) Security Cleared
Quality Assurance & Compliance
1 5 (17.86%) DICOM
2 2 (7.14%) SLA
System Software
1 2 (7.14%) Oracle RAC
1 2 (7.14%) VMware Infrastructure
1 2 (7.14%) Oracle RMAN
2 1 (3.57%) Active Directory
Systems Management
1 2 (7.14%) Data Guard
Vendors
1 8 (28.57%) Oracle
2 7 (25.00%) Microsoft
3 5 (17.86%) Red Hat
4 2 (7.14%) VMware
4 2 (7.14%) HP
5 1 (3.57%) Cisco
5 1 (3.57%) Remedy
5 1 (3.57%) Dell
5 1 (3.57%) Avaya
5 1 (3.57%) Peregrine
Newcastle Upon Tyne, Tyne and Wear
Yoh Company
Salary: £55000 - £65000 per annum
Posted: 5 days ago
Newcastle Upon Tyne, Tyne and Wear
Sage UK Limited
Salary: benefits
Posted: 6 days ago
Newcastle-upon-Tyne, Tyne and Wear
Accenture
Salary: From £18,000 to £29,000 per annum depending on experience + benefits
Posted: 21 days ago