The table below looks at the statistics for the Desktop Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 1 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Jul 2015
Same period 2014 Same period 2013
Desktop Support
Rank 123 81 96
Rank change year-on-year
-42 +15
Contract jobs requiring a Desktop Support 31 54 27
As % of all contract IT jobs located in the North West 0.83% 1.76% 1.10%
As % of the Job Titles category 0.89% 1.88% 1.18%
Number of daily rates quoted 6 18 9
Average daily rate
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of your Daily Rate
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£178 £208 £143
Average daily rate % change year-on-year
-14.45% +45.61%
90% offered a daily rate of more than £166 £117 £80
10% offered a daily rate of more than £238 £225 £203
UK excluding London average daily rate £165 £175 £150
% change year-on-year
-5.71% +16.66%
Number of hourly rates quoted 23 13 11
Average hourly rate £16.00 £16.50 £15.00
Average hourly rate % change year-on-year
-3.03% +10.00%
90% offered a hourly rate of more than £11.50 £14.60 £14.00
10% offered a hourly rate of more than £16.77 £19.60 £16.67
UK excluding London average hourly rate £15.00 £15.00 £15.00
Desktop Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3469 2871 2282
As % of all contract IT jobs located in the North West 93.33% 93.46% 93.14%
Number of daily rates quoted 2025 1556 1082
Average daily rate £375 £350 £333
Average daily rate % change year-on-year
+7.14% +5.10%
90% offered a daily rate of more than £230 £222 £210
10% offered a daily rate of more than £525 £525 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 188 167 172
Average hourly rate £17.00 £16.50 £17.50
Average hourly rate % change year-on-year
+3.03% -5.71%
90% offered a hourly rate of more than £11.50 £11.00 £11.50
10% offered a hourly rate of more than £47.50 £40.00 £40.00
UK excluding London average hourly rate £16.50 £16.50 £17.50
% change year-on-year
- -5.71%

Desktop Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Desktop Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in the North West

Desktop Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support across the North West region.

Desktop Support Daily Rate Trend in the North West

Desktop Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support across the North West region.

Desktop Support Hourly Rate Trend in the North West

Desktop Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support within the North West region over the 3 months to 1 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheshire -12 12 £225 +11.11% 4
Manchester -19 9 £173 -9.21% 2
Merseyside -12 4 £180 +38.46%
Lancashire -17 3 - -
Cumbria - 3 - -
Desktop Support
England

Desktop Support
Top 30 Related IT Skills in the North West

For the 6 months to 1 July 2015, IT contractor jobs across the North West region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 65 (78.31%) Windows
2 43 (51.81%) Microsoft
3 31 (37.35%) Windows 7
4 24 (28.92%) Active Directory
5 17 (20.48%) Microsoft Certification
6 12 (14.46%) Security Cleared
7 11 (13.25%) SC Cleared
7 11 (13.25%) Incident Management
7 11 (13.25%) MS Office
7 11 (13.25%) Windows XP
7 11 (13.25%) LAN
8 10 (12.05%) MS Excel
8 10 (12.05%) Internet
9 9 (10.84%) Blackberry
9 9 (10.84%) MCP
9 9 (10.84%) Infrastructure Management
10 8 (9.64%) Analytical Skills
10 8 (9.64%) HTML
11 7 (8.43%) ITIL
11 7 (8.43%) Citrix
12 6 (7.23%) SLA
12 6 (7.23%) TCP/IP
12 6 (7.23%) MCSE
13 5 (6.02%) NHS
13 5 (6.02%) MS Exchange
13 5 (6.02%) SCCM
13 5 (6.02%) iPad
13 5 (6.02%) iPhone
13 5 (6.02%) Windows 8
14 4 (4.82%) VPN

Desktop Support
Top Related IT Skills in the North West by Category

For the 6 months to 1 July 2015, IT contractor jobs across the North West region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (6.02%) MS Exchange
2 4 (4.82%) Blackberry Enterprise Server
3 3 (3.61%) SharePoint
4 1 (1.20%) IBM Notes
4 1 (1.20%) Lync
4 1 (1.20%) Exchange Server 2010
Applications
1 11 (13.25%) MS Office
2 10 (12.05%) MS Excel
Business Applications
1 1 (1.20%) Eikon
Cloud Services
1 3 (3.61%) Office 365
Communications & Networking
1 11 (13.25%) LAN
2 10 (12.05%) Internet
3 6 (7.23%) TCP/IP
4 4 (4.82%) VPN
4 4 (4.82%) WAN
5 3 (3.61%) DHCP
6 2 (2.41%) VoIP
6 2 (2.41%) DNS
6 2 (2.41%) Wireless
7 1 (1.20%) IP Telephony
7 1 (1.20%) OpenScape
7 1 (1.20%) Extranet
7 1 (1.20%) Firewall
General
1 3 (3.61%) Finance
2 2 (2.41%) Local Government
3 1 (1.20%) Law
3 1 (1.20%) Legal
3 1 (1.20%) Banking
Libraries, Frameworks & Software Standards
1 8 (9.64%) HTML
2 1 (1.20%) Application Packaging
Miscellaneous
1 9 (10.84%) Blackberry
2 8 (9.64%) Analytical Skills
3 5 (6.02%) iPad
3 5 (6.02%) iPhone
3 5 (6.02%) NHS
4 2 (2.41%) CMDB
4 2 (2.41%) Management Information System
4 2 (2.41%) Handset
5 1 (1.20%) Smartphone
5 1 (1.20%) Computer Science
5 1 (1.20%) Fat Client
5 1 (1.20%) Video Conferencing
5 1 (1.20%) Thin Client
5 1 (1.20%) iSeries
Operating Systems
1 65 (78.31%) Windows
2 31 (37.35%) Windows 7
3 11 (13.25%) Windows XP
4 5 (6.02%) Windows 8
5 3 (3.61%) Apple iOS
5 3 (3.61%) Windows Server 2003
6 2 (2.41%) Windows Vista
6 2 (2.41%) Windows Server 2008
6 2 (2.41%) Mac OS X
Processes & Methodologies
1 11 (13.25%) Incident Management
2 9 (10.84%) Infrastructure Management
3 7 (8.43%) ITIL
4 3 (3.61%) Migration
5 2 (2.41%) Service Management
5 2 (2.41%) Data Protection
6 1 (1.20%) Root Cause Analysis
6 1 (1.20%) Software Deployment
6 1 (1.20%) Problem Management
6 1 (1.20%) QMS
6 1 (1.20%) Mobile Device Management
6 1 (1.20%) Coaching
6 1 (1.20%) Software Asset Management
6 1 (1.20%) Patch Management
6 1 (1.20%) Disaster Recovery
6 1 (1.20%) Validation
6 1 (1.20%) Business Continuity
6 1 (1.20%) Information Security
6 1 (1.20%) Asset Management
6 1 (1.20%) Document Management
Programming Languages
1 2 (2.41%) SQL
1 2 (2.41%) PowerShell
2 1 (1.20%) Java
2 1 (1.20%) VBScript
2 1 (1.20%) VB
Qualifications
1 17 (20.48%) Microsoft Certification
2 12 (14.46%) Security Cleared
3 11 (13.25%) SC Cleared
4 9 (10.84%) MCP
5 6 (7.23%) MCSE
6 3 (3.61%) MCSA
6 3 (3.61%) A+ Certification
6 3 (3.61%) MCDST
6 3 (3.61%) MCITP
7 2 (2.41%) Degree
7 2 (2.41%) ACSP
Quality Assurance & Compliance
1 6 (7.23%) SLA
2 1 (1.20%) QA
System Software
1 24 (28.92%) Active Directory
2 2 (2.41%) Microsoft App-V
2 2 (2.41%) XenApp
3 1 (1.20%) XenDesktop
Systems Management
1 5 (6.02%) SCCM
2 1 (1.20%) WSUS
Vendors
1 43 (51.81%) Microsoft
2 7 (8.43%) Citrix
3 3 (3.61%) LANDesk
3 3 (3.61%) Apple
3 3 (3.61%) Cisco
4 2 (2.41%) Computacenter
4 2 (2.41%) ServiceNow
4 2 (2.41%) CheckPoint
4 2 (2.41%) Adobe
4 2 (2.41%) Acronis
4 2 (2.41%) Lumension
4 2 (2.41%) Wyse
5 1 (1.20%) AppSense
5 1 (1.20%) Siemens
5 1 (1.20%) Lotus
5 1 (1.20%) MobileIron
5 1 (1.20%) HP
5 1 (1.20%) Dell
5 1 (1.20%) Reuters
5 1 (1.20%) Bloomberg
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