The table below looks at the statistics for the Desktop Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Desktop Support
Rank 115 108 112
Rank change year-on-year
-7 +4
Contract jobs requiring a Desktop Support 29 28 21
As % of all contract IT jobs located in the North West 0.90% 0.99% 0.70%
As % of the Job Titles category 0.97% 1.09% 0.77%
Number of daily rates quoted 11 5 4
Average daily rate
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£225 £135 £160
Average daily rate % change year-on-year
+66.29% -15.62%
90% offered a daily rate of more than £100 £117 £128
10% offered a daily rate of more than £240 £255 £179
UK excluding London average daily rate £148 £145 £135
% change year-on-year
+1.72% +7.40%
Number of hourly rates quoted 16 13 9
Average hourly rate £15.13 £15.00 £16.50
Average hourly rate % change year-on-year
+0.83% -9.09%
90% offered a hourly rate of more than £13.22 £13.50 £11.60
10% offered a hourly rate of more than £19.23 £18.94 £18.68
UK excluding London average hourly rate £15.00 £14.50 £15.00
% change year-on-year
+3.44% -3.33%
Desktop Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
2978 2575 2741
As % of all contract IT jobs located in the North West 92.17% 90.93% 90.91%
Number of daily rates quoted 1739 1290 1390
Average daily rate £350 £338 £331
Average daily rate % change year-on-year
+3.70% +2.11%
90% offered a daily rate of more than £220 £205 £200
10% offered a daily rate of more than £520 £500 £488
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 175 189 213
Average hourly rate £16.08 £20.00 £21.00
Average hourly rate % change year-on-year
-19.60% -4.76%
90% offered a hourly rate of more than £10.00 £11.00 £11.71
10% offered a hourly rate of more than £37.00 £41.00 £45.05
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Desktop Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Desktop Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in the North West

Desktop Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support across the North West region.

Desktop Support Daily Rate Trend in the North West

Desktop Support
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support across the North West region over the 3 months to 19 December 2014.

Desktop Support Daily Rate Histogram in the North West

Desktop Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support across the North West region.

Desktop Support Hourly Rate Trend in the North West

Desktop Support
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support across the North West region over the 3 months to 19 December 2014.

Desktop Support Hourly Rate Histogram in the North West

Desktop Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support within the North West region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -10 9 £225 +9.51%
Merseyside -2 7 £150 -33.33%
Lancashire -22 7 £240 +108.56% 1
Cheshire +9 3 - -
Desktop Support
England

Desktop Support
Top 30 Related IT Skills in the North West

For the 6 months to 19 December 2014, IT contractor jobs across the North West region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 77 (85.56%) Windows
2 44 (48.89%) Windows 7
3 43 (47.78%) Windows XP
4 41 (45.56%) Active Directory
5 33 (36.67%) Citrix
5 33 (36.67%) Microsoft
6 29 (32.22%) MS Office
7 27 (30.00%) Security Cleared
8 25 (27.78%) SC Cleared
9 20 (22.22%) Windows Vista
10 19 (21.11%) SCCM
10 19 (21.11%) Blackberry
11 13 (14.44%) Windows Server 2008
12 12 (13.33%) AppSense
12 12 (13.33%) SLA
13 11 (12.22%) CA
13 11 (12.22%) Microsoft App-V
13 11 (12.22%) Lumension
13 11 (12.22%) Software Deployment
14 10 (11.11%) Windows Server 2003
15 9 (10.00%) TCP/IP
16 8 (8.89%) VPN
17 7 (7.78%) iPad
17 7 (7.78%) Finance
17 7 (7.78%) Microsoft Certification
17 7 (7.78%) MS Excel
18 6 (6.67%) Windows 2000
18 6 (6.67%) Adobe
19 5 (5.56%) Service Management
19 5 (5.56%) Blackberry Enterprise Server

Desktop Support
Top Related IT Skills in the North West by Category

For the 6 months to 19 December 2014, IT contractor jobs across the North West region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (5.56%) Blackberry Enterprise Server
2 4 (4.44%) MS Exchange
2 4 (4.44%) SharePoint
3 3 (3.33%) IBM Notes
4 1 (1.11%) Site Server
4 1 (1.11%) Exchange Server 2003
4 1 (1.11%) Lync
Applications
1 29 (32.22%) MS Office
2 7 (7.78%) MS Excel
3 3 (3.33%) MS Project
3 3 (3.33%) MS Visio
4 2 (2.22%) MS PowerPoint
Cloud Services
1 1 (1.11%) Google Apps
1 1 (1.11%) Office 365
Communications & Networking
1 9 (10.00%) TCP/IP
2 8 (8.89%) VPN
3 5 (5.56%) DHCP
3 5 (5.56%) DNS
4 4 (4.44%) Wi-Fi
4 4 (4.44%) Internet
4 4 (4.44%) 3G
5 3 (3.33%) LAN
5 3 (3.33%) Wireless
6 2 (2.22%) SMS
6 2 (2.22%) WAN
7 1 (1.11%) Intranet
Development Applications
1 1 (1.11%) Dreamweaver
General
1 7 (7.78%) Finance
2 4 (4.44%) Local Government
3 1 (1.11%) Banking
3 1 (1.11%) Investment Banking
3 1 (1.11%) Law
3 1 (1.11%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (1.11%) HTML
Miscellaneous
1 19 (21.11%) Blackberry
2 7 (7.78%) iPad
3 5 (5.56%) Thin Client
3 5 (5.56%) Fat Client
3 5 (5.56%) Analytical Skills
4 4 (4.44%) Handset
4 4 (4.44%) Management Information System
5 1 (1.11%) CMDB
5 1 (1.11%) Statistics
5 1 (1.11%) iPhone
5 1 (1.11%) User Experience
5 1 (1.11%) Enterprise Software
Operating Systems
1 77 (85.56%) Windows
2 44 (48.89%) Windows 7
3 43 (47.78%) Windows XP
4 20 (22.22%) Windows Vista
5 13 (14.44%) Windows Server 2008
6 10 (11.11%) Windows Server 2003
7 6 (6.67%) Windows 2000
8 3 (3.33%) NetWare
8 3 (3.33%) Windows 8
9 2 (2.22%) Apple iOS
9 2 (2.22%) Windows Mobile
9 2 (2.22%) Mac OS X
10 1 (1.11%) Windows NT
10 1 (1.11%) Mac OS
10 1 (1.11%) Windows 2000 Server
Processes & Methodologies
1 11 (12.22%) Software Deployment
2 5 (5.56%) Service Management
3 4 (4.44%) Incident Management
3 4 (4.44%) Migration
3 4 (4.44%) ITIL
4 2 (2.22%) Continuous Improvement
4 2 (2.22%) Line Management
4 2 (2.22%) Coaching
4 2 (2.22%) TQM
4 2 (2.22%) ITSM
5 1 (1.11%) Change Management
5 1 (1.11%) Configuration Management
5 1 (1.11%) Project Management
5 1 (1.11%) E-Commerce
5 1 (1.11%) User Acceptance Testing
5 1 (1.11%) Web Development
5 1 (1.11%) Time Management
5 1 (1.11%) Network Management
5 1 (1.11%) Mentoring
5 1 (1.11%) Change Control
Programming Languages
1 4 (4.44%) PowerShell
2 2 (2.22%) VBScript
2 2 (2.22%) VB
Qualifications
1 27 (30.00%) Security Cleared
2 25 (27.78%) SC Cleared
3 7 (7.78%) Microsoft Certification
4 3 (3.33%) MCDST
5 1 (1.11%) ITIL Certification
5 1 (1.11%) MCP
5 1 (1.11%) HND
5 1 (1.11%) MCSE
5 1 (1.11%) MCSA
Quality Assurance & Compliance
1 12 (13.33%) SLA
2 1 (1.11%) TickIT
2 1 (1.11%) QA
System Software
1 41 (45.56%) Active Directory
2 11 (12.22%) Microsoft App-V
3 5 (5.56%) XenApp
4 2 (2.22%) XenDesktop
5 1 (1.11%) Terminal Services
5 1 (1.11%) VMware Infrastructure
5 1 (1.11%) Hyper-V
Systems Management
1 19 (21.11%) SCCM
2 2 (2.22%) ServiceCenter
2 2 (2.22%) Systems Management Server (SMS)
3 1 (1.11%) Backup Exec
Vendors
1 33 (36.67%) Citrix
1 33 (36.67%) Microsoft
2 12 (13.33%) AppSense
3 11 (12.22%) CA
3 11 (12.22%) Lumension
4 6 (6.67%) Adobe
5 5 (5.56%) HP
6 3 (3.33%) Novell
6 3 (3.33%) Lotus
6 3 (3.33%) Cisco
6 3 (3.33%) VMware
7 2 (2.22%) Symantec
8 1 (1.11%) Avaya
8 1 (1.11%) Unisys
8 1 (1.11%) Intel
8 1 (1.11%) Computacenter
8 1 (1.11%) Wyse
8 1 (1.11%) Kofax
8 1 (1.11%) TOWER Software