The table below looks at the statistics for the Desktop Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Desktop Support
Rank 95 112 111
Rank change year-on-year
+17 -1
Contract jobs requiring a Desktop Support 45 20 26
As % of all contract IT jobs located in the North West 1.39% 0.71% 0.84%
As % of the Job Titles category 1.52% 0.77% 0.91%
Number of daily rates quoted 20 2 8
Average daily rate
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£180 £195 £148
Average daily rate % change year-on-year
-7.69% +32.20%
90% offered a daily rate of more than £143 £131 £106
10% offered a daily rate of more than £246 £259 £175
UK excluding London average daily rate £150 £150 £135
% change year-on-year
- +11.11%
Number of hourly rates quoted 19 10 13
Average hourly rate £16.50 £14.75 £14.00
Average hourly rate % change year-on-year
+11.86% +5.35%
90% offered a hourly rate of more than £14.69 £12.06 £10.61
10% offered a hourly rate of more than £22.00 £20.30 £17.80
UK excluding London average hourly rate £15.50 £13.98 £15.00
% change year-on-year
+10.91% -6.83%
Desktop Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
2962 2582 2869
As % of all contract IT jobs located in the North West 91.31% 91.79% 92.34%
Number of daily rates quoted 1750 1253 1448
Average daily rate £360 £330 £338
Average daily rate % change year-on-year
+9.09% -2.22%
90% offered a daily rate of more than £213 £225 £215
10% offered a daily rate of more than £518 £500 £475
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 179 204 186
Average hourly rate £16.16 £17.50 £17.50
Average hourly rate % change year-on-year
-7.65% -
90% offered a hourly rate of more than £10.00 £10.65 £11.60
10% offered a hourly rate of more than £45.00 £40.00 £37.50
UK excluding London average hourly rate £16.16 £16.20 £17.50
% change year-on-year
-0.24% -7.42%

Desktop Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing Desktop Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in the North West

Desktop Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support across the North West region.

Desktop Support Daily Rate Trend in the North West

Desktop Support
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support across the North West region over the 3 months to 24 October 2014.

Desktop Support Daily Rate Histogram in the North West

Desktop Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support across the North West region.

Desktop Support Hourly Rate Trend in the North West

Desktop Support
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support across the North West region over the 3 months to 24 October 2014.

Desktop Support Hourly Rate Histogram in the North West

Desktop Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support within the North West region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +9 20 £192 -30.09% 2
Lancashire -7 15 £191 +66.30%
Cheshire +5 6 - -
Desktop Support
England

Desktop Support
Top 30 Related IT Skills in the North West

For the 6 months to 24 October 2014, IT contractor jobs across the North West region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 101 (89.38%) Windows
2 66 (58.41%) Windows 7
3 58 (51.33%) Windows XP
4 51 (45.13%) Active Directory
5 45 (39.82%) Citrix
6 43 (38.05%) Security Cleared
7 40 (35.40%) SC Cleared
8 39 (34.51%) Microsoft
8 39 (34.51%) MS Office
9 30 (26.55%) SCCM
10 28 (24.78%) Windows Vista
11 24 (21.24%) Blackberry
12 21 (18.58%) Windows Server 2003
12 21 (18.58%) Windows Server 2008
13 20 (17.70%) Software Deployment
14 19 (16.81%) SLA
15 16 (14.16%) CA
15 16 (14.16%) AppSense
16 15 (13.27%) Microsoft App-V
16 15 (13.27%) Lumension
17 13 (11.50%) VPN
18 12 (10.62%) Finance
19 11 (9.73%) ITIL
20 10 (8.85%) DHCP
20 10 (8.85%) Thin Client
20 10 (8.85%) Fat Client
21 9 (7.96%) TCP/IP
21 9 (7.96%) Wi-Fi
21 9 (7.96%) 3G
21 9 (7.96%) DNS

Desktop Support
Top Related IT Skills in the North West by Category

For the 6 months to 24 October 2014, IT contractor jobs across the North West region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (6.19%) MS Exchange
1 7 (6.19%) Blackberry Enterprise Server
2 4 (3.54%) SharePoint
3 2 (1.77%) IBM Notes
4 1 (0.88%) Site Server
4 1 (0.88%) Exchange Server 2003
4 1 (0.88%) Exchange Server 2007
4 1 (0.88%) Lync
Applications
1 39 (34.51%) MS Office
2 7 (6.19%) MS Excel
3 2 (1.77%) MS Visio
3 2 (1.77%) MS PowerPoint
3 2 (1.77%) MS Project
Cloud Services
1 1 (0.88%) Google Apps
1 1 (0.88%) Office 365
Communications & Networking
1 13 (11.50%) VPN
2 10 (8.85%) DHCP
3 9 (7.96%) TCP/IP
3 9 (7.96%) DNS
3 9 (7.96%) 3G
3 9 (7.96%) Wi-Fi
4 5 (4.42%) Wireless
4 5 (4.42%) SMS
5 3 (2.65%) LAN
6 2 (1.77%) Internet
6 2 (1.77%) WAN
7 1 (0.88%) Intranet
7 1 (0.88%) Firewall
General
1 12 (10.62%) Finance
2 4 (3.54%) Banking
2 4 (3.54%) Local Government
3 3 (2.65%) Back Office
4 2 (1.77%) Financial Institution
4 2 (1.77%) Investment Banking
5 1 (0.88%) Law
5 1 (0.88%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (0.88%) Application Packaging
Miscellaneous
1 24 (21.24%) Blackberry
2 10 (8.85%) Fat Client
2 10 (8.85%) Thin Client
3 6 (5.31%) iPad
4 5 (4.42%) Analytical Skills
5 4 (3.54%) Management Information System
5 4 (3.54%) Handset
6 2 (1.77%) Client/Server
6 2 (1.77%) Smartcard
7 1 (0.88%) Statistics
7 1 (0.88%) CMDB
7 1 (0.88%) Enterprise Software
7 1 (0.88%) User Experience
Operating Systems
1 101 (89.38%) Windows
2 66 (58.41%) Windows 7
3 58 (51.33%) Windows XP
4 28 (24.78%) Windows Vista
5 21 (18.58%) Windows Server 2008
5 21 (18.58%) Windows Server 2003
6 6 (5.31%) Windows 2000
7 3 (2.65%) NetWare
7 3 (2.65%) Windows 8
8 2 (1.77%) Windows Mobile
8 2 (1.77%) Apple iOS
8 2 (1.77%) Mac OS X
8 2 (1.77%) Windows 2000 Server
9 1 (0.88%) Mac OS
9 1 (0.88%) Windows NT
9 1 (0.88%) UNIX
Processes & Methodologies
1 20 (17.70%) Software Deployment
2 11 (9.73%) ITIL
3 7 (6.19%) Service Management
4 5 (4.42%) TQM
5 3 (2.65%) ITSM
5 3 (2.65%) Incident Management
6 2 (1.77%) Web Development
6 2 (1.77%) Migration
6 2 (1.77%) ITIL V3
6 2 (1.77%) Continuous Improvement
6 2 (1.77%) Change Control
6 2 (1.77%) Line Management
6 2 (1.77%) Coaching
7 1 (0.88%) Mentoring
7 1 (0.88%) Change Management
7 1 (0.88%) Disaster Recovery
7 1 (0.88%) Business Continuity
7 1 (0.88%) E-Commerce
7 1 (0.88%) Configuration Management
7 1 (0.88%) Project Management
Programming Languages
1 5 (4.42%) PowerShell
2 3 (2.65%) VB
3 2 (1.77%) VBScript
4 1 (0.88%) Shell Script
Qualifications
1 43 (38.05%) Security Cleared
2 40 (35.40%) SC Cleared
3 8 (7.08%) Microsoft Certification
4 3 (2.65%) MCDST
5 2 (1.77%) MCSE
6 1 (0.88%) MCSA
6 1 (0.88%) MCP
6 1 (0.88%) HND
6 1 (0.88%) ITIL Certification
Quality Assurance & Compliance
1 19 (16.81%) SLA
2 1 (0.88%) TickIT
2 1 (0.88%) QA
System Software
1 51 (45.13%) Active Directory
2 15 (13.27%) Microsoft App-V
3 6 (5.31%) XenApp
4 4 (3.54%) VMware Infrastructure
5 2 (1.77%) XenDesktop
6 1 (0.88%) Terminal Server
6 1 (0.88%) Terminal Services
Systems Management
1 30 (26.55%) SCCM
2 3 (2.65%) SCOM
3 2 (1.77%) Symantec Endpoint Protection
3 2 (1.77%) ServiceCenter
3 2 (1.77%) Systems Management Server (SMS)
4 1 (0.88%) Norton AntiVirus
4 1 (0.88%) WSUS
4 1 (0.88%) Business Desktop Deployment
Vendors
1 45 (39.82%) Citrix
2 39 (34.51%) Microsoft
3 16 (14.16%) CA
3 16 (14.16%) AppSense
4 15 (13.27%) Lumension
5 7 (6.19%) VMware
5 7 (6.19%) Symantec
6 5 (4.42%) Cisco
6 5 (4.42%) HP
7 3 (2.65%) Adobe
7 3 (2.65%) Novell
7 3 (2.65%) CheckPoint
8 2 (1.77%) Lotus
9 1 (0.88%) Wyse
9 1 (0.88%) Kofax
9 1 (0.88%) Unisys
9 1 (0.88%) Intel
9 1 (0.88%) Avaya
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