The first table below looks at the demand for the 2nd Line Support Engineer role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Second Line Support Engineer
Rank 192 191 238
Rank change year-on-year
-1 +47
Contract jobs requiring a 2nd Line Support Engineer 32 48 15
As % of all contract IT jobs located in the South East 0.411% 0.473% 0.145%
As % of the Job Titles category 0.444% 0.512% 0.156%
Number of daily rates quoted 7 10 0
Average daily rate £175 £199 -
Average daily rate % change year-on-year
-11.94% -
UK excluding London average daily rate £175 £165 £250
% change year-on-year
+6.06% -34.00%
Number of hourly rates quoted 16 14 9
Average hourly rate £16.50 £16.50 £15.00
Average hourly rate % change year-on-year
- +10.00%
90% offered a hourly rate of more than £12.47 £10.52 £12.60
10% offered a hourly rate of more than £21.00 £19.70 £17.70
UK excluding London average hourly rate £17.00 £14.50 £15.00
% change year-on-year
+17.24% -3.33%
All Job Titles
South East
Contract IT job ads with a match in the
Job Titles category
7211 9367 9611
As % of all contract IT jobs located in the South East 92.52% 92.32% 92.65%
Number of daily rates quoted 3605 4207 4140
Average daily rate £350 £350 £351
Average daily rate % change year-on-year
- -0.28%
90% offered a daily rate of more than £205 £225 £215
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 577 716 825
Average hourly rate £17.50 £18.00 £20.00
Average hourly rate % change year-on-year
-2.77% -10.00%
90% offered a hourly rate of more than £12.00 £11.38 £11.00
10% offered a hourly rate of more than £39.00 £42.50 £42.50
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
2nd Line Support Engineer
England

2nd Line Support Engineer
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer across the South East region as a proportion of the total demand within the Job Titles category.

South East 2nd Line Support Engineer Jobs Demand Trend

2nd Line Support Engineer
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer across the South East region.

South East 2nd Line Support Engineer Daily Rate Trend

2nd Line Support Engineer
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer across the South East region over the 3 months to 24 May 2013.

South East 2nd Line Support Engineer Daily Rate Histogram

2nd Line Support Engineer
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer across the South East region.

South East 2nd Line Support Engineer Hourly Rate Trend

2nd Line Support Engineer
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the South East region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Berkshire 0 12 £181 -20.76%
West Sussex - 5 - -
Oxfordshire +7 4 - -
Surrey +6 4 £175 +9.37%
East Sussex +10 2 - -
Hampshire -8 2 £120 -
Kent - 2 - -
Buckinghamshire +7 1 £250 +23.45%
2nd Line Support Engineer
England

2nd Line Support Engineer
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT contractor jobs across the South East region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 49 (77.78%) Windows
2 39 (61.90%) Active Directory
3 29 (46.03%) Windows 7
4 27 (42.86%) Windows XP
5 21 (33.33%) MS Exchange
6 20 (31.75%) MS Office
7 18 (28.57%) Windows Server 2003
8 15 (23.81%) Microsoft
8 15 (23.81%) Windows Server 2008
8 15 (23.81%) Security Cleared
9 13 (20.63%) SC Cleared
10 10 (15.87%) Blackberry
10 10 (15.87%) Citrix
10 10 (15.87%) HP
11 8 (12.70%) LAN
11 8 (12.70%) McAfee
12 7 (11.11%) MS Excel
12 7 (11.11%) SCCM
12 7 (11.11%) PDA
12 7 (11.11%) Exchange Server 2007
13 6 (9.524%) WAN
14 5 (7.937%) Windows 2000
14 5 (7.937%) SLA
14 5 (7.937%) Microsoft Certification
14 5 (7.937%) Windows Vista
15 4 (6.349%) Software Deployment
15 4 (6.349%) Internet
15 4 (6.349%) NHS
15 4 (6.349%) ITIL
15 4 (6.349%) MCP

2nd Line Support Engineer
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT contractor jobs across the South East region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (1.587%) Application Packaging
Application Platforms
1 21 (33.33%) MS Exchange
2 7 (11.11%) Exchange Server 2007
3 3 (4.762%) Lotus Notes
3 3 (4.762%) Exchange Server 2010
4 2 (3.175%) SharePoint
5 1 (1.587%) Exchange Server 2003
Applications
1 20 (31.75%) MS Office
2 7 (11.11%) MS Excel
Communications & Networking
1 8 (12.70%) LAN
2 6 (9.524%) WAN
3 4 (6.349%) Internet
4 3 (4.762%) VPN
4 3 (4.762%) Wi-Fi
5 2 (3.175%) Wireless
5 2 (3.175%) SMS
6 1 (1.587%) Ethernet
6 1 (1.587%) MPLS
6 1 (1.587%) Unified Communications
Database & Business Intelligence
1 2 (3.175%) MySQL
2 1 (1.587%) Oracle 8/8i
General
1 3 (4.762%) Finance
1 3 (4.762%) Retail
2 1 (1.587%) Telecoms
Miscellaneous
1 10 (15.87%) Blackberry
2 7 (11.11%) PDA
3 4 (6.349%) NHS
4 2 (3.175%) Handset
5 1 (1.587%) Client/Server
5 1 (1.587%) EPoS
5 1 (1.587%) Data Integration
5 1 (1.587%) Computer Science
5 1 (1.587%) CCTV
Operating Systems
1 49 (77.78%) Windows
2 29 (46.03%) Windows 7
3 27 (42.86%) Windows XP
4 18 (28.57%) Windows Server 2003
5 15 (23.81%) Windows Server 2008
6 5 (7.937%) Windows 2000
6 5 (7.937%) Windows Vista
7 1 (1.587%) Linux
7 1 (1.587%) Windows 8
Processes & Methodologies
1 4 (6.349%) Software Deployment
1 4 (6.349%) ITIL
2 3 (4.762%) Software Distribution
2 3 (4.762%) Migration
3 2 (3.175%) ITIL V3
3 2 (3.175%) CAE
4 1 (1.587%) ERP
4 1 (1.587%) Network Architecture
4 1 (1.587%) Time Management
4 1 (1.587%) Data Migration
4 1 (1.587%) Asset Management
Programming Languages
1 2 (3.175%) Perl
2 1 (1.587%) SQL
2 1 (1.587%) PowerShell
Qualifications
1 15 (23.81%) Security Cleared
2 13 (20.63%) SC Cleared
3 5 (7.937%) Microsoft Certification
4 4 (6.349%) MCP
5 2 (3.175%) MCSE
6 1 (1.587%) CCIE
6 1 (1.587%) CCSP
6 1 (1.587%) CCNP
6 1 (1.587%) CCIP
6 1 (1.587%) CCNA
6 1 (1.587%) HNC
6 1 (1.587%) MCSA
6 1 (1.587%) CCA
6 1 (1.587%) Citrix Certification
6 1 (1.587%) Cisco Certification
6 1 (1.587%) DV Cleared
6 1 (1.587%) JNCIA
6 1 (1.587%) JNCIS
6 1 (1.587%) JNCIP
6 1 (1.587%) MCITP
Quality Assurance & Compliance
1 5 (7.937%) SLA
System Software
1 39 (61.90%) Active Directory
2 2 (3.175%) VMware ESXi
3 1 (1.587%) Terminal Services
3 1 (1.587%) VMware ESX
3 1 (1.587%) ProxySG
Systems Management
1 7 (11.11%) SCCM
2 3 (4.762%) Norton AntiVirus
2 3 (4.762%) Backup Exec
3 2 (3.175%) OpenView Configuration Management
4 1 (1.587%) Systems Management Server (SMS)
Vendors
1 15 (23.81%) Microsoft
2 10 (15.87%) Citrix
2 10 (15.87%) HP
3 8 (12.70%) McAfee
4 4 (6.349%) Dell
5 3 (4.762%) Lotus
5 3 (4.762%) Cisco
5 3 (4.762%) Symantec
5 3 (4.762%) VMware
6 2 (3.175%) Juniper
7 1 (1.587%) Intel
7 1 (1.587%) Oracle
7 1 (1.587%) CheckPoint
7 1 (1.587%) Remedy
7 1 (1.587%) Blue Coat
7 1 (1.587%) IronPort
7 1 (1.587%) Fortinet
Winchester, Hampshire
Other responsibilities Include: -Maintaining Windows server environment including: Active directory, DNS, general TCP/IP troubleshooting and Exchange (2003) -Building and implementing new servers and client machines -Software implementation...
Connectus
Rate: £19 per hour
Posted: 23 May 2013
Crawley, West Sussex
Essential skills are skills and experience in similar roles providing 2nd line support to end users :- Windows XP (client moving to Windows 7/8 shortly so skills in...
CPS Group UK
Rate: £15 - £20 per hour + negotiable
Posted: 22 May 2013