The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 7 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
7 Jul 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 220 215 195
Rank change year-on-year
-5 -20
Contract jobs requiring a 2nd Line Support Engineer 40 30 37
As % of all contract IT jobs located in the South East 0.44% 0.34% 0.44%
As % of the Job Titles category 0.47% 0.36% 0.47%
Number of daily rates quoted 8 7 8
Average daily rate
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£170 £150 £166
Average daily rate % change year-on-year
+13.33% -9.77%
90% offered a daily rate of more than £134 £135 £126
10% offered a daily rate of more than £181 £206 £188
UK excluding London average daily rate £170 £163 £135
% change year-on-year
+4.61% +20.37%
Number of hourly rates quoted 20 8 19
Average hourly rate £21.55 £14.75 £17.50
Average hourly rate % change year-on-year
+46.10% -15.71%
UK excluding London average hourly rate £17.50 £13.74 £17.25
% change year-on-year
+27.38% -20.36%
2nd Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8443 8253 7814
As % of all contract IT jobs located in the South East 92.38% 92.48% 92.76%
Number of daily rates quoted 4908 4500 3983
Average daily rate £375 £350 £352
Average daily rate % change year-on-year
+7.14% -0.46%
90% offered a daily rate of more than £240 £213 £210
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 411 421 591
Average hourly rate £16.14 £16.50 £17.50
Average hourly rate % change year-on-year
-2.18% -5.71%
90% offered a hourly rate of more than £11.04 £11.00 £12.00
10% offered a hourly rate of more than £40.00 £42.50 £38.90
UK excluding London average hourly rate £16.50 £16.08 £17.50
% change year-on-year
+2.61% -8.11%

2nd Line Support Engineer
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the South East

2nd Line Support Engineer
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer across the South East region.

2nd Line Support Engineer Daily Rate Trend in the South East

2nd Line Support Engineer
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer across the South East region.

2nd Line Support Engineer Hourly Rate Trend in the South East

2nd Line Support Engineer
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Engineer across the South East region over the 3 months to 7 July 2015.

2nd Line Support Engineer Hourly Rate Histogram in the South East

2nd Line Support Engineer
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the South East region over the 3 months to 7 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +22 17 £170 - 4
Hampshire +6 11 £170 +25.92% 3
Oxfordshire -16 5 £180 - 1
Kent -3 2 - - 2
Surrey -6 2 - - 1
Buckinghamshire - 2 - -
West Sussex -15 1 - -
2nd Line Support Engineer
England

2nd Line Support Engineer
Top 30 Related IT Skills in the South East

For the 6 months to 7 July 2015, IT contractor jobs across the South East region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 65 (82.28%) Windows
2 52 (65.82%) Active Directory
3 44 (55.70%) Microsoft
4 38 (48.10%) Windows 7
5 25 (31.65%) Security Cleared
6 24 (30.38%) ITIL
7 23 (29.11%) HP
7 23 (29.11%) Microsoft Certification
8 21 (26.58%) MCSE
9 20 (25.32%) SLA
10 18 (22.78%) DV Cleared
11 17 (21.52%) MS Office
11 17 (21.52%) MS Visio
11 17 (21.52%) MCP
11 17 (21.52%) Symantec
11 17 (21.52%) Configuration Management
12 14 (17.72%) SC Cleared
13 13 (16.46%) MS Exchange
13 13 (16.46%) Windows XP
14 11 (13.92%) Exchange Server 2010
15 10 (12.66%) VMware
16 9 (11.39%) Windows Server 2008
16 9 (11.39%) Windows Server 2003
16 9 (11.39%) Citrix
16 9 (11.39%) MS Excel
16 9 (11.39%) VoIP
17 8 (10.13%) SQL
17 8 (10.13%) Office 365
18 7 (8.86%) VMware Infrastructure
18 7 (8.86%) SCCM

2nd Line Support Engineer
Top Related IT Skills in the South East by Category

For the 6 months to 7 July 2015, IT contractor jobs across the South East region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (16.46%) MS Exchange
2 11 (13.92%) Exchange Server 2010
3 5 (6.33%) Lync
4 3 (3.80%) Exchange Server 2013
4 3 (3.80%) Exchange Server 2003
4 3 (3.80%) Exchange Server 2007
5 2 (2.53%) IBM Notes
6 1 (1.27%) Blackberry Enterprise Server
Applications
1 17 (21.52%) MS Office
1 17 (21.52%) MS Visio
2 9 (11.39%) MS Excel
3 3 (3.80%) AutoCAD
Cloud Services
1 8 (10.13%) Office 365
2 1 (1.27%) SaaS
Communications & Networking
1 9 (11.39%) VoIP
2 5 (6.33%) DHCP
2 5 (6.33%) DNS
3 3 (3.80%) Firewall
3 3 (3.80%) TCP/IP
3 3 (3.80%) VPN
3 3 (3.80%) WAN
3 3 (3.80%) Broadband
4 2 (2.53%) LAN
4 2 (2.53%) Internet
5 1 (1.27%) Bluetooth
5 1 (1.27%) Wi-Fi
5 1 (1.27%) NAS
5 1 (1.27%) Unified Communications
5 1 (1.27%) SMS
5 1 (1.27%) Ethernet
5 1 (1.27%) HTTP
Development Applications
1 2 (2.53%) MSI
General
1 2 (2.53%) Finance
1 2 (2.53%) Retail
Libraries, Frameworks & Software Standards
1 2 (2.53%) HTML
Miscellaneous
1 5 (6.33%) Analytical Skills
2 4 (5.06%) iPhone
2 4 (5.06%) Data Centre
3 3 (3.80%) Replication
4 2 (2.53%) EPoS
4 2 (2.53%) Blackberry
4 2 (2.53%) iPad
4 2 (2.53%) BYOD
5 1 (1.27%) PDA
Operating Systems
1 65 (82.28%) Windows
2 38 (48.10%) Windows 7
3 13 (16.46%) Windows XP
4 9 (11.39%) Windows Server 2003
4 9 (11.39%) Windows Server 2008
5 4 (5.06%) Windows 8
6 3 (3.80%) Windows Vista
7 2 (2.53%) Android
7 2 (2.53%) Windows Server 2012
7 2 (2.53%) Windows 2000
8 1 (1.27%) Windows Phone
8 1 (1.27%) Apple iOS
8 1 (1.27%) Windows 2000 Server
8 1 (1.27%) Mac OS
8 1 (1.27%) Mac OS X
8 1 (1.27%) Linux
Processes & Methodologies
1 24 (30.38%) ITIL
2 17 (21.52%) Configuration Management
3 7 (8.86%) CRM
4 4 (5.06%) Software Delivery
5 2 (2.53%) ITIL V3
5 2 (2.53%) Software Distribution
5 2 (2.53%) Migration
6 1 (1.27%) Asset Management
6 1 (1.27%) Incident Management
6 1 (1.27%) Release Management
6 1 (1.27%) Time Management
6 1 (1.27%) Service Management
6 1 (1.27%) Software Deployment
6 1 (1.27%) Server Building
6 1 (1.27%) Office Automation
Programming Languages
1 8 (10.13%) SQL
Qualifications
1 25 (31.65%) Security Cleared
2 23 (29.11%) Microsoft Certification
3 21 (26.58%) MCSE
4 18 (22.78%) DV Cleared
5 17 (21.52%) MCP
6 14 (17.72%) SC Cleared
7 4 (5.06%) Degree
8 3 (3.80%) CCNA
8 3 (3.80%) Cisco Certification
9 2 (2.53%) MCSA
9 2 (2.53%) CCNP
9 2 (2.53%) A+ Certification
9 2 (2.53%) Network+ Certification
10 1 (1.27%) MCTS
10 1 (1.27%) MCITP
10 1 (1.27%) HND
Quality Assurance & Compliance
1 20 (25.32%) SLA
2 1 (1.27%) ISO/IEC 27001
2 1 (1.27%) QA
2 1 (1.27%) ISO 9000
System Software
1 52 (65.82%) Active Directory
2 7 (8.86%) VMware Infrastructure
3 6 (7.59%) Terminal Services
4 5 (6.33%) vSphere
5 3 (3.80%) Hyper-V
6 1 (1.27%) Forefront TMG
6 1 (1.27%) VMware ESXi
6 1 (1.27%) Samba
6 1 (1.27%) VMware ESX
6 1 (1.27%) NFS
Systems Management
1 7 (8.86%) SCCM
2 2 (2.53%) McAfee ePO
2 2 (2.53%) OpenView Configuration Management
3 1 (1.27%) WSUS
Vendors
1 44 (55.70%) Microsoft
2 23 (29.11%) HP
3 17 (21.52%) Symantec
4 10 (12.66%) VMware
5 9 (11.39%) Citrix
6 3 (3.80%) McAfee
7 2 (2.53%) Google
7 2 (2.53%) Acronis
7 2 (2.53%) Lotus
7 2 (2.53%) Cisco
8 1 (1.27%) Apple
8 1 (1.27%) Remedy
8 1 (1.27%) Adobe
8 1 (1.27%) MobileIron
8 1 (1.27%) LANDesk
8 1 (1.27%) Sophos
8 1 (1.27%) Toshiba
8 1 (1.27%) Mitel
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