The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 211 195 221
Rank change year-on-year
-16 +26
Contract jobs requiring a 2nd Line Support Engineer 31 37 32
As % of all contract IT jobs located in the South East 0.34% 0.42% 0.32%
As % of the Job Titles category 0.37% 0.45% 0.35%
Number of daily rates quoted 10 9 1
Average daily rate
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£226 £165 £115
Average daily rate % change year-on-year
+37.12% +43.47%
UK excluding London average daily rate £178 £135 £144
% change year-on-year
+31.48% -6.08%
Number of hourly rates quoted 8 12 8
Average hourly rate £16.00 £16.00 £14.88
Average hourly rate % change year-on-year
- +7.56%
90% offered a hourly rate of more than £14.00 £12.44 £10.85
10% offered a hourly rate of more than £19.00 £20.00 £22.40
UK excluding London average hourly rate £14.00 £15.75 £15.50
% change year-on-year
-11.11% +1.61%
2nd Line Support Engineer
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8422 8223 9197
As % of all contract IT jobs located in the South East 92.07% 92.95% 91.69%
Number of daily rates quoted 4694 4342 4273
Average daily rate £350 £363 £350
Average daily rate % change year-on-year
-3.44% +3.57%
90% offered a daily rate of more than £210 £220 £225
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 408 505 638
Average hourly rate £16.16 £17.50 £19.00
Average hourly rate % change year-on-year
-7.65% -7.89%
90% offered a hourly rate of more than £11.00 £11.75 £11.00
10% offered a hourly rate of more than £41.20 £38.75 £40.00
UK excluding London average hourly rate £16.61 £17.00 £18.00
% change year-on-year
-2.30% -5.55%

2nd Line Support Engineer
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title across the South East region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in the South East

2nd Line Support Engineer
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer across the South East region.

2nd Line Support Engineer Daily Rate Trend in the South East

2nd Line Support Engineer
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer across the South East region over the 3 months to 27 August 2014.

2nd Line Support Engineer Daily Rate Histogram in the South East

2nd Line Support Engineer
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer across the South East region.

2nd Line Support Engineer Hourly Rate Trend in the South East

2nd Line Support Engineer
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the South East region over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +4 10 £300 +81.81% 3
West Sussex +5 8 £151 - 1
Surrey 0 5 - - 2
Hampshire -9 5 £230 - 2
Oxfordshire -1 3 - -
Kent - - - - 2
Buckinghamshire - - - - 2
East Sussex - - - - 1
2nd Line Support Engineer
England

2nd Line Support Engineer
Top 30 Related IT Skills in the South East

For the 6 months to 27 August 2014, IT contractor jobs across the South East region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 53 (80.30%) Windows
2 34 (51.52%) Active Directory
3 30 (45.45%) MS Office
3 30 (45.45%) Windows 7
4 22 (33.33%) Microsoft
5 16 (24.24%) Windows Server 2003
5 16 (24.24%) Windows Server 2008
6 15 (22.73%) ITIL
7 14 (21.21%) Blackberry
8 13 (19.70%) MS Excel
9 12 (18.18%) Windows XP
9 12 (18.18%) MS Exchange
9 12 (18.18%) SLA
10 11 (16.67%) Cisco
11 10 (15.15%) Citrix
12 9 (13.64%) HP
13 8 (12.12%) Firewall
13 8 (12.12%) Windows 8
14 7 (10.61%) Security Cleared
15 6 (9.09%) Exchange Server 2003
15 6 (9.09%) SC Cleared
15 6 (9.09%) Mac OS X
15 6 (9.09%) Linux
16 5 (7.58%) IBM Notes
16 5 (7.58%) C
16 5 (7.58%) Lotus
16 5 (7.58%) Exchange Server 2010
16 5 (7.58%) Software Deployment
17 4 (6.06%) Mac OS
17 4 (6.06%) VMware

2nd Line Support Engineer
Top Related IT Skills in the South East by Category

For the 6 months to 27 August 2014, IT contractor jobs across the South East region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (18.18%) MS Exchange
2 6 (9.09%) Exchange Server 2003
3 5 (7.58%) IBM Notes
3 5 (7.58%) Exchange Server 2010
4 4 (6.06%) SharePoint
5 3 (4.55%) SharePoint 2013
6 2 (3.03%) Blackberry Enterprise Server
6 2 (3.03%) Exchange Server 2007
7 1 (1.52%) SharePoint 2010
7 1 (1.52%) WorkSite
Applications
1 30 (45.45%) MS Office
2 13 (19.70%) MS Excel
3 1 (1.52%) MS PowerPoint
Cloud Services
1 2 (3.03%) Office 365
Communications & Networking
1 8 (12.12%) Firewall
2 4 (6.06%) Internet
2 4 (6.06%) 3G
2 4 (6.06%) LAN
2 4 (6.06%) VPN
3 3 (4.55%) Broadband
3 3 (4.55%) TCP/IP
3 3 (4.55%) SMS
3 3 (4.55%) WAN
4 2 (3.03%) DHCP
4 2 (3.03%) VoIP
5 1 (1.52%) DNS
5 1 (1.52%) SAN
5 1 (1.52%) Wi-Fi
5 1 (1.52%) Wireless
General
1 1 (1.52%) Aerospace
1 1 (1.52%) Law
Miscellaneous
1 14 (21.21%) Blackberry
2 2 (3.03%) Video Conferencing
2 2 (3.03%) iPhone
3 1 (1.52%) iPad
3 1 (1.52%) CMDB
3 1 (1.52%) Fat Client
3 1 (1.52%) Client/Server
3 1 (1.52%) Thin Client
Operating Systems
1 53 (80.30%) Windows
2 30 (45.45%) Windows 7
3 16 (24.24%) Windows Server 2003
3 16 (24.24%) Windows Server 2008
4 12 (18.18%) Windows XP
5 8 (12.12%) Windows 8
6 6 (9.09%) Mac OS X
6 6 (9.09%) Linux
7 4 (6.06%) Mac OS
8 2 (3.03%) Android
9 1 (1.52%) Apple iOS
9 1 (1.52%) Windows Server 2012
9 1 (1.52%) Windows 2000
9 1 (1.52%) Windows 2000 Server
9 1 (1.52%) Windows Vista
Processes & Methodologies
1 15 (22.73%) ITIL
2 5 (7.58%) Software Deployment
3 4 (6.06%) Problem Management
4 3 (4.55%) Release Management
4 3 (4.55%) Software Distribution
4 3 (4.55%) BCP
4 3 (4.55%) Service Management
4 3 (4.55%) Security Management
4 3 (4.55%) Asset Management
5 2 (3.03%) Service Delivery
6 1 (1.52%) Knowledge Management
6 1 (1.52%) Business Continuity
6 1 (1.52%) Server Monitoring
6 1 (1.52%) Kalman Filter
6 1 (1.52%) Time Management
6 1 (1.52%) ITIL V3
Programming Languages
1 5 (7.58%) C
Qualifications
1 7 (10.61%) Security Cleared
2 6 (9.09%) SC Cleared
3 4 (6.06%) MCP
4 2 (3.03%) Microsoft Certification
4 2 (3.03%) MCSE
4 2 (3.03%) Check Point Certification
5 1 (1.52%) Network+ Certification
5 1 (1.52%) CCSA
5 1 (1.52%) VMware Certified Professional (VCP)
5 1 (1.52%) ACSA
5 1 (1.52%) MCTS
5 1 (1.52%) MCITP
5 1 (1.52%) CCENT
5 1 (1.52%) MCSA
5 1 (1.52%) CCNA
5 1 (1.52%) CCA
5 1 (1.52%) Citrix Certification
5 1 (1.52%) Cisco Certification
5 1 (1.52%) A+ Certification
5 1 (1.52%) HNC
Quality Assurance & Compliance
1 12 (18.18%) SLA
2 2 (3.03%) QA
System Software
1 34 (51.52%) Active Directory
2 3 (4.55%) XenApp
3 2 (3.03%) Terminal Services
3 2 (3.03%) VMware Infrastructure
4 1 (1.52%) Hyper-V
Systems Management
1 3 (4.55%) OpenView Configuration Management
1 3 (4.55%) SCCM
2 2 (3.03%) Norton AntiVirus
2 2 (3.03%) Backup Exec
3 1 (1.52%) Symantec Enterprise Vault
Vendors
1 22 (33.33%) Microsoft
2 11 (16.67%) Cisco
3 10 (15.15%) Citrix
4 9 (13.64%) HP
5 5 (7.58%) Lotus
6 4 (6.06%) Symantec
6 4 (6.06%) McAfee
6 4 (6.06%) VMware
7 2 (3.03%) WatchGuard
7 2 (3.03%) Kaspersky
7 2 (3.03%) Apple
7 2 (3.03%) CheckPoint
8 1 (1.52%) IBM
8 1 (1.52%) Veeam
8 1 (1.52%) Kaseya
8 1 (1.52%) IronPort