The table below looks at the statistics for ITSM skills in IT contracts advertised for the South East region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 23 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
23 Jan 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
England / South East
Rank 170 152 175
Rank change year-on-year
-18 +23
Contract jobs citing ITSM 61 99 78
As % of all contract IT jobs located in the South East 0.84% 1.21% 0.84%
As % of the Processes & Methodologies category 1.04% 1.51% 1.08%
Number of daily rates quoted 38 51 44
Median daily rate £394 £416 £410
Median daily rate % change year-on-year
-5.34% +1.46%
90% offered a daily rate of more than £143 £145 £293
10% offered a daily rate of more than £608 £538 £518
UK excluding London median daily rate £350 £363 £400
% change year-on-year
-3.44% -9.37%
Number of hourly rates quoted 3 16 16
Median hourly rate £27.50 £30.75 £15.00
Median hourly rate % change year-on-year
-10.56% +105.00%
UK excluding London median hourly rate £12.00 £18.53 £15.00
% change year-on-year
-35.22% +23.50%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
5859 6552 7230
As % of all contract IT jobs located in the South East 80.36% 79.85% 78.19%
Number of daily rates quoted 3462 3947 3964
Median daily rate £425 £400 £390
Median daily rate % change year-on-year
+6.25% +2.56%
90% offered a daily rate of more than £290 £275 £270
10% offered a daily rate of more than £568 £550 £525
UK excluding London median daily rate £405 £400 £390
% change year-on-year
+1.25% +2.56%
Number of hourly rates quoted 205 288 244
Median hourly rate £38.50 £45.00 £25.00
Median hourly rate % change year-on-year
-14.44% +80.00%
90% offered a hourly rate of more than £12.00 £12.50 £11.50
10% offered a hourly rate of more than £50.00 £60.85 £47.50
UK excluding London median hourly rate £35.00 £40.00 £26.00
% change year-on-year
-12.50% +53.84%

ITSM
Jobs Demand Trend in the South East

The demand trend of contract jobs across the South East region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South East

ITSM
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the South East region.

ITSM Daily Rate Trend in the South East

ITSM
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the South East region over the 3 months to 23 January 2017.

ITSM Daily Rate Histogram in the South East

ITSM
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the South East region.

ITSM Hourly Rate Trend in the South East

ITSM
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the South East region over the 3 months to 23 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire -6 21 £463 +25.85% 2
Berkshire -3 12 £235 -45.02% 5
Surrey +22 7 £299 -31.26% 2
Buckinghamshire -11 7 £138 -5.17% 3
West Sussex - 5 £425 -
Oxfordshire 0 1 - - 1
Middlesex - 1 £308 -
ITSM
England

ITSM
Top 30 Related IT Skills in the South East

For the 6 months to 23 January 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for ITSM.

1 121 (73.78%) Service Management
2 119 (72.56%) ITIL
3 36 (21.95%) Security Cleared
3 36 (21.95%) ITIL V3
3 36 (21.95%) ServiceNow
4 34 (20.73%) CMDB
5 29 (17.68%) SC Cleared
6 28 (17.07%) HP
7 27 (16.46%) Configuration Management
8 23 (14.02%) Web Services
8 23 (14.02%) Change Management
9 22 (13.41%) Telecoms
9 22 (13.41%) Workflow
10 21 (12.80%) Finance
10 21 (12.80%) SQL
10 21 (12.80%) Microsoft
11 20 (12.20%) SLA
12 19 (11.59%) JavaScript
12 19 (11.59%) MS Office
12 19 (11.59%) Windows
13 18 (10.98%) Incident Management
14 17 (10.37%) Project Management
14 17 (10.37%) Agile Software Development
15 16 (9.76%) Remedy
15 16 (9.76%) Unix
15 16 (9.76%) Remedy ITSM
16 15 (9.15%) Service Design
16 15 (9.15%) Data Modelling
16 15 (9.15%) Cisco
16 15 (9.15%) Cisco Certification

ITSM
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (3.66%) CMS
2 4 (2.44%) JBoss
3 3 (1.83%) Adobe Experience Manager
3 3 (1.83%) Apache
3 3 (1.83%) LiveCycle
3 3 (1.83%) Tomcat
3 3 (1.83%) WebLogic
4 2 (1.22%) Skype for Business
5 1 (0.61%) MS Exchange
5 1 (0.61%) Oracle SOA Suite
5 1 (0.61%) SharePoint
Applications
1 19 (11.59%) MS Office
2 9 (5.49%) MS Excel
3 5 (3.05%) MS Visio
4 1 (0.61%) MS PowerPoint
Business Applications
1 16 (9.76%) Remedy ITSM
2 5 (3.05%) Oracle Receivables
2 5 (3.05%) Remedy AR System
3 1 (0.61%) Dynamics CRM
3 1 (0.61%) SAP Oil and Gas
Cloud Services
1 5 (3.05%) IaaS
1 5 (3.05%) PaaS
2 4 (2.44%) Amazon AWS
2 4 (2.44%) Cloud Computing
3 3 (1.83%) HP Helion
3 3 (1.83%) Microsoft Azure
4 1 (0.61%) Office 365
Communications & Networking
1 14 (8.54%) Firewall
2 12 (7.32%) LAN
2 12 (7.32%) WAN
3 11 (6.71%) Wireless
4 10 (6.10%) BIG-IP
5 7 (4.27%) MPLS
6 6 (3.66%) SAN
7 5 (3.05%) TCP/IP
8 4 (2.44%) DNS
8 4 (2.44%) LDAP
9 3 (1.83%) VoIP
10 2 (1.22%) CTI
10 2 (1.22%) Ethernet
10 2 (1.22%) Internet
10 2 (1.22%) Network Security
11 1 (0.61%) Cisco IOS
11 1 (0.61%) iSCSI
11 1 (0.61%) NAS
11 1 (0.61%) Reverse Proxy
11 1 (0.61%) Wireshark
Database & Business Intelligence
1 8 (4.88%) Data Warehouse
2 5 (3.05%) Relational Database
2 5 (3.05%) SQL Server
3 4 (2.44%) MySQL
4 3 (1.83%) Oracle Database
4 3 (1.83%) Power BI
4 3 (1.83%) QlikView
4 3 (1.83%) RDBMS
4 3 (1.83%) SQL Server Integration Services
4 3 (1.83%) SQL Server Reporting Services
4 3 (1.83%) Star Schema
5 2 (1.22%) Big Data
5 2 (1.22%) BusinessObjects
5 2 (1.22%) Hadoop
Development Applications
1 12 (7.32%) JIRA
2 10 (6.10%) Rational DOORS
2 10 (6.10%) Team Foundation Server
3 2 (1.22%) Selenium
4 1 (0.61%) AdminStudio
4 1 (0.61%) Atlassian Bamboo
4 1 (0.61%) Checkstyle
4 1 (0.61%) FindBugs
4 1 (0.61%) Gradle
4 1 (0.61%) JUnit
4 1 (0.61%) Maven
4 1 (0.61%) MSI
General
1 22 (13.41%) Telecoms
2 21 (12.80%) Finance
3 3 (1.83%) Banking
3 3 (1.83%) Billing
3 3 (1.83%) Retail
4 2 (1.22%) Manufacturing
5 1 (0.61%) Back Office
5 1 (0.61%) Electronics
5 1 (0.61%) Front Office
5 1 (0.61%) German Language
5 1 (0.61%) Marketing
5 1 (0.61%) Pharmaceutical
Job Titles
1 42 (25.61%) Analyst
2 16 (9.76%) Business Analyst
3 15 (9.15%) Developer
3 15 (9.15%) Service Analyst
4 13 (7.93%) Consultant
5 12 (7.32%) Architect
6 11 (6.71%) Administrator
6 11 (6.71%) Network Engineer
7 10 (6.10%) Service Manager
8 9 (5.49%) Service Desk Analyst
9 8 (4.88%) IT Manager
9 8 (4.88%) ServiceNow Developer
10 7 (4.27%) IT Services Manager
10 7 (4.27%) Project Manager
11 5 (3.05%) Change Manager
11 5 (3.05%) DBA
11 5 (3.05%) Implementation Manager
11 5 (3.05%) ITIL Manager
11 5 (3.05%) Requirements Analyst
11 5 (3.05%) Support Engineer
Libraries, Frameworks & Software Standards
1 23 (14.02%) Web Services
2 11 (6.71%) XML
3 9 (5.49%) HTML
3 9 (5.49%) REST
4 7 (4.27%) CSS
5 6 (3.66%) SOAP
6 5 (3.05%) .NET
7 4 (2.44%) WSDL
8 3 (1.83%) J2EE
8 3 (1.83%) Middleware
8 3 (1.83%) Twitter Bootstrap
8 3 (1.83%) WebCenter
8 3 (1.83%) XSLT
9 1 (0.61%) ActiveMQ
9 1 (0.61%) AngularJS
9 1 (0.61%) Apache Camel
9 1 (0.61%) JMS
9 1 (0.61%) JSON
9 1 (0.61%) XHTML
9 1 (0.61%) XSD
Miscellaneous
1 34 (20.73%) CMDB
2 14 (8.54%) Analytical Skills
3 9 (5.49%) Management Information System
4 7 (4.27%) Computer Science
4 7 (4.27%) Data Centre
5 5 (3.05%) Public Cloud
6 3 (1.83%) CESG
6 3 (1.83%) Replication
7 2 (1.22%) FMCG
7 2 (1.22%) IVR
7 2 (1.22%) Statistics
8 1 (0.61%) Blog
8 1 (0.61%) Frameworx
8 1 (0.61%) iPad
8 1 (0.61%) iPhone
Operating Systems
1 19 (11.59%) Windows
2 16 (9.76%) Unix
3 8 (4.88%) Linux
4 4 (2.44%) Windows 7
5 3 (1.83%) Solaris
5 3 (1.83%) Windows 10
5 3 (1.83%) Windows Server
6 2 (1.22%) Android
6 2 (1.22%) Red Hat Enterprise Linux
6 2 (1.22%) Windows NT
6 2 (1.22%) Windows XP
7 1 (0.61%) Apple iOS
7 1 (0.61%) Windows CE
7 1 (0.61%) Windows Server 2008
7 1 (0.61%) Windows Server 2012
Processes & Methodologies
1 121 (73.78%) Service Management
2 119 (72.56%) ITIL
3 36 (21.95%) ITIL V3
4 27 (16.46%) Configuration Management
5 23 (14.02%) Change Management
6 22 (13.41%) Workflow
7 18 (10.98%) Incident Management
8 17 (10.37%) Agile Software Development
8 17 (10.37%) Project Management
9 15 (9.15%) Data Modelling
9 15 (9.15%) Service Design
10 14 (8.54%) Operations Management
10 14 (8.54%) Service Delivery
11 13 (7.93%) Knowledge Management
11 13 (7.93%) Problem Management
11 13 (7.93%) User Stories
12 11 (6.71%) Scrum
12 11 (6.71%) Stakeholder Management
13 10 (6.10%) Network Design
13 10 (6.10%) PRINCE2
Programming Languages
1 21 (12.80%) SQL
2 19 (11.59%) JavaScript
3 13 (7.93%) Java
4 9 (5.49%) Perl
5 7 (4.27%) Bash Shell
6 6 (3.66%) C++
6 6 (3.66%) PowerShell
7 5 (3.05%) PHP
8 3 (1.83%) VB
9 1 (0.61%) C#
9 1 (0.61%) Jython
9 1 (0.61%) Python
9 1 (0.61%) VBA
9 1 (0.61%) VBScript
Qualifications
1 36 (21.95%) Security Cleared
2 29 (17.68%) SC Cleared
3 15 (9.15%) Cisco Certification
4 14 (8.54%) Degree
5 11 (6.71%) CCNP
6 10 (6.10%) CCDP
6 10 (6.10%) CCIE
6 10 (6.10%) CCIP
6 10 (6.10%) CCSA
6 10 (6.10%) CCSE
6 10 (6.10%) HP ASE
6 10 (6.10%) HP MASE
6 10 (6.10%) ITIL Certification
6 10 (6.10%) JNCIA
6 10 (6.10%) JNCIE
7 6 (3.66%) PMI Certification
8 5 (3.05%) CAPM
8 5 (3.05%) PMP
9 4 (2.44%) DV Cleared
9 4 (2.44%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 20 (12.20%) SLA
2 7 (4.27%) COBIT
3 5 (3.05%) ISO/IEC 27001
4 4 (2.44%) ISO/IEC 20000
4 4 (2.44%) PCI DSS
5 3 (1.83%) ISO22301
5 3 (1.83%) QA
6 1 (0.61%) Data Quality
System Software
1 8 (4.88%) Active Directory
2 2 (1.22%) NFS
2 2 (1.22%) VMware Infrastructure
3 1 (0.61%) Hyper-V
3 1 (0.61%) KVM
3 1 (0.61%) Microsoft App-V
3 1 (0.61%) vSphere
Systems Management
1 10 (6.10%) FortiGate
2 4 (2.44%) HP Operations Orchestration
2 4 (2.44%) OVSD
2 4 (2.44%) SCCM
3 3 (1.83%) Unicenter
4 2 (1.22%) BladeLogic
4 2 (1.22%) HP UCMDB
4 2 (1.22%) Puppet
4 2 (1.22%) Red Hat Satellite
5 1 (0.61%) AirWatch
5 1 (0.61%) Ansible
5 1 (0.61%) CA Spectrum
5 1 (0.61%) Opscode Chef
5 1 (0.61%) PowerCLI
5 1 (0.61%) SCOM
5 1 (0.61%) SCOrch
5 1 (0.61%) vMotion
5 1 (0.61%) vRealize
Vendors
1 36 (21.95%) ServiceNow
2 28 (17.07%) HP
3 21 (12.80%) Microsoft
4 16 (9.76%) Remedy
5 15 (9.15%) BMC
5 15 (9.15%) Cisco
6 14 (8.54%) F5
7 11 (6.71%) CheckPoint
8 10 (6.10%) Aruba
8 10 (6.10%) CA
8 10 (6.10%) CA Agile Central
8 10 (6.10%) Fortinet
8 10 (6.10%) Juniper
8 10 (6.10%) Riverbed
9 9 (5.49%) Oracle
10 5 (3.05%) Teradata
11 3 (1.83%) Adobe
11 3 (1.83%) Citrix
11 3 (1.83%) FatWire
11 3 (1.83%) VMware
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