The table below looks at the statistics for ITSM skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 3 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Mar 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 175 142 180
Rank change year-on-year
-33 +38
Contract jobs citing ITSM 81 98 44
As % of all contract IT jobs located in the South East 0.83% 1.10% 0.57%
As % of the Processes & Methodologies category 1.09% 1.50% 0.80%
Number of daily rates quoted 54 53 14
Average daily rate
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of your Daily Rate
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£370 £345 £344
Average daily rate % change year-on-year
+7.24% +0.36%
90% offered a daily rate of more than £228 £165 £310
10% offered a daily rate of more than £550 £475 £425
UK excluding London average daily rate £354 £350 £338
% change year-on-year
+1.07% +3.70%
Number of hourly rates quoted 7 1 8
Average hourly rate £20.00 £13.50 £11.35
Average hourly rate % change year-on-year
+48.14% +18.94%
90% offered a hourly rate of more than £18.50 £13.50 £10.91
10% offered a hourly rate of more than £26.60 £13.50 £15.40
UK excluding London average hourly rate £16.75 £20.00 £14.08
% change year-on-year
-16.25% +42.02%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7404 6516 5534
As % of all contract IT jobs located in the South East 75.50% 72.91% 71.31%
Number of daily rates quoted 4085 3477 2712
Average daily rate £398 £388 £375
Average daily rate % change year-on-year
+2.58% +3.33%
90% offered a daily rate of more than £275 £253 £250
10% offered a daily rate of more than £525 £503 £500
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.25% +3.44%
Number of hourly rates quoted 249 272 307
Average hourly rate £32.50 £26.00 £27.00
Average hourly rate % change year-on-year
+25.00% -3.70%
90% offered a hourly rate of more than £12.50 £12.50 £12.00
10% offered a hourly rate of more than £50.00 £52.50 £48.18
UK excluding London average hourly rate £30.00 £27.50 £31.50
% change year-on-year
+9.09% -12.69%

ITSM
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the South East region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South East

ITSM
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the South East region.

ITSM Daily Rate Trend in the South East

ITSM
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the South East region over the 3 months to 3 March 2015.

ITSM Daily Rate Histogram in the South East

ITSM
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the South East region.

ITSM Hourly Rate Trend in the South East

ITSM
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the South East region over the 3 months to 3 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +15 28 £340 -29.35% 7
Berkshire -5 27 £438 +65.87% 6
Buckinghamshire -3 12 £398 +18.65% 1
Hampshire -33 9 £550 +74.60% 2
Middlesex 0 2 £428 +0.58%
Kent -18 1 - - 1
ITSM
England

ITSM
Top 30 Related IT Skills in the South East

For the 6 months to 3 March 2015, IT contractor jobs across the South East region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 108 (70.13%) ITIL
2 95 (61.69%) Service Management
3 56 (36.36%) Microsoft
4 43 (27.92%) Remedy
4 43 (27.92%) Remedy ITSM
5 39 (25.32%) MS Excel
6 35 (22.73%) MS Office
7 32 (20.78%) Security Cleared
8 29 (18.83%) SC Cleared
9 27 (17.53%) Windows
10 20 (12.99%) Finance
10 20 (12.99%) SQL
10 20 (12.99%) Active Directory
11 18 (11.69%) UNIX
11 18 (11.69%) BMC
11 18 (11.69%) Service Delivery
11 18 (11.69%) CMDB
12 17 (11.04%) Web Services
13 16 (10.39%) HP
13 16 (10.39%) Analytical Skills
14 15 (9.74%) Telecoms
14 15 (9.74%) Management Information System
14 15 (9.74%) Project Management
14 15 (9.74%) Cisco
15 14 (9.09%) ITIL Certification
15 14 (9.09%) ITIL Foundation Certificate
16 13 (8.44%) Degree
17 12 (7.79%) VMware
17 12 (7.79%) Firewall
17 12 (7.79%) Stakeholder Management

ITSM
Top Related IT Skills in the South East by Category

For the 6 months to 3 March 2015, IT contractor jobs across the South East region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 9 (5.84%) WebLogic
1 9 (5.84%) Tomcat
2 8 (5.19%) JBoss
2 8 (5.19%) Apache
3 5 (3.25%) MS Exchange
4 4 (2.60%) SharePoint
4 4 (2.60%) CMS
5 3 (1.95%) Exchange Server 2013
5 3 (1.95%) IBM Notes
6 2 (1.30%) BizTalk Server
6 2 (1.30%) Exchange Server 2007
6 2 (1.30%) Exchange Server 2010
7 1 (0.65%) WebLogic Portal
7 1 (0.65%) GroupWise
Applications
1 39 (25.32%) MS Excel
2 35 (22.73%) MS Office
3 5 (3.25%) MS PowerPoint
4 3 (1.95%) MS Visio
5 1 (0.65%) MS Project
Business Applications
1 43 (27.92%) Remedy ITSM
2 3 (1.95%) Remedy AR System
3 2 (1.30%) SAP Oil and Gas
4 1 (0.65%) assyst
Cloud Services
1 7 (4.55%) PaaS
2 4 (2.60%) Office 365
2 4 (2.60%) SaaS
3 2 (1.30%) IaaS
Communications & Networking
1 12 (7.79%) Firewall
2 10 (6.49%) SAN
2 10 (6.49%) NAS
3 9 (5.84%) Internet
4 8 (5.19%) LAN
4 8 (5.19%) WAN
5 7 (4.55%) BGP
6 6 (3.90%) Multicast
6 6 (3.90%) DNS
7 5 (3.25%) TCP/IP
7 5 (3.25%) VPN
7 5 (3.25%) DHCP
7 5 (3.25%) BIG-IP
7 5 (3.25%) ATM
7 5 (3.25%) iSCSI
8 3 (1.95%) Network Security
8 3 (1.95%) SSL
9 2 (1.30%) VoIP
9 2 (1.30%) 3G
9 2 (1.30%) MPLS
Database & Business Intelligence
1 9 (5.84%) Oracle Database 11g
1 9 (5.84%) Oracle Database
2 7 (4.55%) Oracle Database 12c
3 5 (3.25%) SQL Server
4 1 (0.65%) DB2
4 1 (0.65%) Oracle Database 10g
4 1 (0.65%) SQL Server 2012
Development Applications
1 8 (5.19%) Toad
2 1 (0.65%) WebLOAD
General
1 20 (12.99%) Finance
2 15 (9.74%) Telecoms
3 6 (3.90%) Multimedia
4 3 (1.95%) Billing
5 2 (1.30%) Marketing
5 2 (1.30%) Manufacturing
5 2 (1.30%) Electronics
6 1 (0.65%) Back Office
6 1 (0.65%) Aerospace
6 1 (0.65%) Legal
6 1 (0.65%) Retail
Job Titles
1 52 (33.77%) Analyst
2 26 (16.88%) Service Analyst
3 25 (16.23%) Support Analyst
4 23 (14.94%) Service Desk Analyst
5 17 (11.04%) Consultant
6 16 (10.39%) 1st Line Support
7 15 (9.74%) Architect
8 13 (8.44%) Service Manager
9 11 (7.14%) 1st Line Support Analyst
10 8 (5.19%) Web Support Analyst
10 8 (5.19%) Web Analyst
11 7 (4.55%) Administrator
12 6 (3.90%) Business Analyst
12 6 (3.90%) Designer
12 6 (3.90%) Incident Analyst
13 5 (3.25%) Customer Services Manager
13 5 (3.25%) Remedy Analyst
13 5 (3.25%) ITSM Consultant
13 5 (3.25%) Project Manager
13 5 (3.25%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 17 (11.04%) Web Services
2 12 (7.79%) Middleware
3 8 (5.19%) J2EE
4 6 (3.90%) EJB
5 4 (2.60%) HTML
6 1 (0.65%) XML
6 1 (0.65%) XSLT
6 1 (0.65%) CSS
6 1 (0.65%) JSP
6 1 (0.65%) SOAP
6 1 (0.65%) SAP BC
6 1 (0.65%) jQuery
6 1 (0.65%) REST
Miscellaneous
1 18 (11.69%) CMDB
2 16 (10.39%) Analytical Skills
3 15 (9.74%) Management Information System
4 8 (5.19%) Computer Science
5 6 (3.90%) PKI
5 6 (3.90%) N-Tier
6 4 (2.60%) Replication
6 4 (2.60%) Data Extraction
7 3 (1.95%) Fat Client
7 3 (1.95%) SecurID
7 3 (1.95%) Thin Client
8 2 (1.30%) Blackberry
8 2 (1.30%) DTV
8 2 (1.30%) iPhone
8 2 (1.30%) iPad
8 2 (1.30%) Enterprise Software
9 1 (0.65%) iSeries
9 1 (0.65%) Smartphone
9 1 (0.65%) Client/Server
9 1 (0.65%) Mainframe
Operating Systems
1 27 (17.53%) Windows
2 18 (11.69%) UNIX
3 10 (6.49%) Windows Server 2008
4 9 (5.84%) Windows Server 2003
5 8 (5.19%) Windows 7
6 7 (4.55%) Linux
7 5 (3.25%) Ubuntu
7 5 (3.25%) CentOS
8 3 (1.95%) Windows Server 2012
9 2 (1.30%) Apple iOS
9 2 (1.30%) Android
9 2 (1.30%) Windows XP
10 1 (0.65%) NetWare
10 1 (0.65%) Mac OS X
10 1 (0.65%) Windows NT
10 1 (0.65%) Solaris
Processes & Methodologies
1 108 (70.13%) ITIL
2 95 (61.69%) Service Management
3 18 (11.69%) Service Delivery
4 15 (9.74%) Project Management
5 12 (7.79%) Stakeholder Management
6 11 (7.14%) SOA
6 11 (7.14%) Problem Management
7 9 (5.84%) Change Management
7 9 (5.84%) Business Continuity
8 8 (5.19%) Incident Management
9 7 (4.55%) Configuration Management
9 7 (4.55%) PRINCE2
9 7 (4.55%) Security Architecture
9 7 (4.55%) ITIL V2
9 7 (4.55%) Performance Tuning
10 6 (3.90%) SIEM
10 6 (3.90%) Analytics
10 6 (3.90%) Stakeholder Engagement
10 6 (3.90%) Data Architecture
10 6 (3.90%) Migration
Programming Languages
1 20 (12.99%) SQL
2 11 (7.14%) C
2 11 (7.14%) Java
3 8 (5.19%) WebLogic Scripting Tool
4 6 (3.90%) Shell Script
5 4 (2.60%) Perl
6 3 (1.95%) JavaScript
7 2 (1.30%) PL/SQL
7 2 (1.30%) Korn
8 1 (0.65%) RPG/400
8 1 (0.65%) RPG IV
8 1 (0.65%) RPG
Qualifications
1 32 (20.78%) Security Cleared
2 29 (18.83%) SC Cleared
3 14 (9.09%) ITIL Certification
3 14 (9.09%) ITIL Foundation Certificate
4 13 (8.44%) Degree
5 7 (4.55%) VCP4
6 4 (2.60%) DV Cleared
6 4 (2.60%) Cisco Certification
7 3 (1.95%) A+ Certification
8 2 (1.30%) Microsoft Certification
8 2 (1.30%) CCNP
8 2 (1.30%) MCP
8 2 (1.30%) MCSE
8 2 (1.30%) PMP
8 2 (1.30%) PMI Certification
9 1 (0.65%) PRINCE2 Practitioner
9 1 (0.65%) CCSP
9 1 (0.65%) HNC
9 1 (0.65%) CCNA
9 1 (0.65%) PRINCE2 Certification
Quality Assurance & Compliance
1 11 (7.14%) SLA
2 4 (2.60%) COBIT
3 2 (1.30%) ISO 9001
4 1 (0.65%) PCI DSS
4 1 (0.65%) Sarbanes-Oxley
4 1 (0.65%) BS15000
System Software
1 20 (12.99%) Active Directory
2 11 (7.14%) VMware Infrastructure
3 10 (6.49%) Hyper-V
4 5 (3.25%) NFS
5 2 (1.30%) Terminal Services
5 2 (1.30%) VMware ESX
6 1 (0.65%) Oracle RMAN
Systems Management
1 7 (4.55%) OVSD
2 5 (3.25%) SCOM
3 4 (2.60%) SCCM
4 2 (1.30%) WSUS
4 2 (1.30%) Symantec Endpoint Protection
4 2 (1.30%) BMC PATROL
4 2 (1.30%) Backup Exec
5 1 (0.65%) OpenView
5 1 (0.65%) Unicenter
5 1 (0.65%) Netcool
5 1 (0.65%) Data Guard
5 1 (0.65%) ZABBIX
5 1 (0.65%) Cisco UCCX
5 1 (0.65%) Cisco Prime
5 1 (0.65%) ServiceCenter
Vendors
1 56 (36.36%) Microsoft
2 43 (27.92%) Remedy
3 18 (11.69%) BMC
4 16 (10.39%) HP
5 15 (9.74%) Cisco
6 12 (7.79%) Oracle
6 12 (7.79%) VMware
7 7 (4.55%) F5
8 6 (3.90%) ServiceNow
8 6 (3.90%) SAP
9 5 (3.25%) NetApp
10 3 (1.95%) Lotus
10 3 (1.95%) Apple
10 3 (1.95%) CheckPoint
10 3 (1.95%) Kaseya
10 3 (1.95%) Blue Coat
10 3 (1.95%) Juniper
11 2 (1.30%) Symantec
11 2 (1.30%) Mitel
11 2 (1.30%) Barracuda Networks
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