The table below looks at the statistics for ITSM skills in IT contracts advertised for the South East region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 27 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Jul 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 143 151 151
Rank change year-on-year
+8 0
Contract jobs citing ITSM 124 113 99
As % of all contract IT jobs located in the South East 1.40% 1.18% 1.09%
As % of the Processes & Methodologies category 1.72% 1.48% 1.42%
Number of daily rates quoted 80 47 54
Median daily rate £370 £380 £411
Median daily rate % change year-on-year
-2.63% -7.59%
90% offered a daily rate of more than £212 £143 £300
10% offered a daily rate of more than £500 £475 £500
UK excluding London median daily rate £365 £375 £388
% change year-on-year
-2.66% -3.22%
Number of hourly rates quoted 4 1 4
Median hourly rate £59.31 £37.09 £14.75
Median hourly rate % change year-on-year
+59.90% +151.45%
UK excluding London median hourly rate £19.70 £18.50 £16.25
% change year-on-year
+6.48% +13.84%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7206 7649 6953
As % of all contract IT jobs located in the South East 81.54% 79.89% 76.72%
Number of daily rates quoted 4361 4568 3825
Median daily rate £420 £400 £375
Median daily rate % change year-on-year
+5.00% +6.66%
90% offered a daily rate of more than £290 £275 £240
10% offered a daily rate of more than £538 £500 £500
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 257 245 251
Median hourly rate £39.50 £23.75 £25.00
Median hourly rate % change year-on-year
+66.31% -5.00%
90% offered a hourly rate of more than £12.50 £12.82 £13.00
10% offered a hourly rate of more than £57.50 £50.00 £55.00
UK excluding London median hourly rate £30.00 £30.00 £26.98
% change year-on-year
- +11.21%

ITSM
Jobs Demand Trend in the South East

The demand trend of contract jobs across the South East region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South East

ITSM
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the South East region.

ITSM Daily Rate Trend in the South East

ITSM
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the South East region over the 3 months to 27 July 2016.

ITSM Daily Rate Histogram in the South East

ITSM
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the South East region.

ITSM Hourly Rate Trend in the South East

ITSM
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the South East region over the 3 months to 27 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +13 38 £360 +5.88% 6
Hampshire +19 32 £418 -2.90% 1
Surrey -3 22 £375 -16.20% 4
Buckinghamshire -11 11 £298 -0.83% 3
Kent +17 9 £355 +285.86%
Middlesex -3 4 - -
West Sussex -8 4 £425 - 2
Oxfordshire - 2 - - 2
ITSM
England

ITSM
Top 30 Related IT Skills in the South East

For the 6 months to 27 July 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for ITSM.

1 151 (70.89%) ITIL
2 109 (51.17%) Service Management
3 53 (24.88%) Remedy
3 53 (24.88%) Windows
3 53 (24.88%) Remedy ITSM
4 52 (24.41%) Security Cleared
5 48 (22.54%) Microsoft
6 45 (21.13%) ServiceNow
7 38 (17.84%) Telecoms
8 37 (17.37%) Web Services
9 35 (16.43%) BMC
10 34 (15.96%) Linux
10 34 (15.96%) Firewall
10 34 (15.96%) SC Cleared
11 33 (15.49%) ITIL V3
11 33 (15.49%) MS Office
12 31 (14.55%) SQL
13 29 (13.62%) HP
13 29 (13.62%) Oracle
13 29 (13.62%) Finance
14 27 (12.68%) LAN
14 27 (12.68%) SSL
15 26 (12.21%) TCP/IP
15 26 (12.21%) Active Directory
16 25 (11.74%) Agile Software Development
16 25 (11.74%) CMDB
17 24 (11.27%) Problem Management
17 24 (11.27%) Migration
17 24 (11.27%) WAN
18 23 (10.80%) Java

ITSM
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (6.57%) JBoss
2 9 (4.23%) Skype for Business
3 6 (2.82%) CMS
4 5 (2.35%) Apache
4 5 (2.35%) Tomcat
5 4 (1.88%) SharePoint
6 3 (1.41%) Blackberry Enterprise Server
6 3 (1.41%) WebLogic
7 2 (0.94%) Adobe Experience Manager
7 2 (0.94%) IIS
7 2 (0.94%) LiveCycle
8 1 (0.47%) Exchange Server 2007
8 1 (0.47%) Exchange Server 2010
8 1 (0.47%) Exchange Server 2013
8 1 (0.47%) MS Exchange
8 1 (0.47%) Office Communications Server
8 1 (0.47%) Oracle Workflow
8 1 (0.47%) SAS
Applications
1 33 (15.49%) MS Office
2 17 (7.98%) MS Excel
3 4 (1.88%) MS Visio
4 2 (0.94%) Acrobat
4 2 (0.94%) MS PowerPoint
5 1 (0.47%) MS Project
Business Applications
1 53 (24.88%) Remedy ITSM
2 11 (5.16%) Remedy AR System
3 8 (3.76%) Oracle Receivables
4 1 (0.47%) SAP Oil and Gas
Cloud Services
1 4 (1.88%) SaaS
2 3 (1.41%) IaaS
2 3 (1.41%) PaaS
3 1 (0.47%) Office 365
Communications & Networking
1 34 (15.96%) Firewall
2 27 (12.68%) LAN
2 27 (12.68%) SSL
3 26 (12.21%) TCP/IP
4 24 (11.27%) WAN
5 17 (7.98%) VPN
6 16 (7.51%) DHCP
6 16 (7.51%) DNS
7 15 (7.04%) Internet
8 10 (4.69%) iSCSI
9 9 (4.23%) tcpdump
9 9 (4.23%) VoIP
10 8 (3.76%) Unified Communications
11 7 (3.29%) BGP
11 7 (3.29%) EIGRP
11 7 (3.29%) IPsec
11 7 (3.29%) Multicast
12 6 (2.82%) MPLS
12 6 (2.82%) Network Security
13 5 (2.35%) Ethernet
Database & Business Intelligence
1 14 (6.57%) PostgreSQL
2 11 (5.16%) Relational Database
3 9 (4.23%) Oracle BI EE
4 7 (3.29%) MySQL
4 7 (3.29%) Oracle Database
5 5 (2.35%) MongoDB
6 3 (1.41%) Oracle Database 11g
6 3 (1.41%) Oracle Database 12c
7 2 (0.94%) Data Warehouse
7 2 (0.94%) Power BI
7 2 (0.94%) QlikView
7 2 (0.94%) SQL Server
7 2 (0.94%) SQL Server Integration Services
7 2 (0.94%) SQL Server Reporting Services
8 1 (0.47%) Big Data
Development Applications
1 9 (4.23%) Artifactory
1 9 (4.23%) Atlassian Bamboo
1 9 (4.23%) Gradle
1 9 (4.23%) JIRA
1 9 (4.23%) Maven
1 9 (4.23%) TortoiseSVN
2 4 (1.88%) Rational DOORS
2 4 (1.88%) Selenium
2 4 (1.88%) Talend Open Studio
2 4 (1.88%) Team Foundation Server
3 3 (1.41%) Toad
4 1 (0.47%) AdminStudio
General
1 38 (17.84%) Telecoms
2 29 (13.62%) Finance
3 6 (2.82%) Banking
4 5 (2.35%) Retail
5 3 (1.41%) Legal
6 1 (0.47%) Automotive
6 1 (0.47%) Back Office
6 1 (0.47%) Electronics
6 1 (0.47%) Financial Institution
6 1 (0.47%) German Language
6 1 (0.47%) Investment Banking
6 1 (0.47%) Law
6 1 (0.47%) Manufacturing
6 1 (0.47%) Marketing
6 1 (0.47%) Pharmaceutical
Job Titles
1 62 (29.11%) Analyst
2 31 (14.55%) Developer
3 22 (10.33%) Business Analyst
4 18 (8.45%) Architect
4 18 (8.45%) Consultant
4 18 (8.45%) ServiceNow Developer
5 17 (7.98%) Service Analyst
6 13 (6.10%) Support Engineer
7 12 (5.63%) Network Analyst
7 12 (5.63%) Network Security Analyst
7 12 (5.63%) Security Analyst
7 12 (5.63%) Support Analyst
8 10 (4.69%) Remedy Architect
9 8 (3.76%) Network Engineer
9 8 (3.76%) Service Manager
10 7 (3.29%) Administrator
10 7 (3.29%) Cisco Analyst
10 7 (3.29%) Cisco Network Analyst
10 7 (3.29%) Service Desk Analyst
10 7 (3.29%) Technical Architect
Libraries, Frameworks & Software Standards
1 37 (17.37%) Web Services
2 11 (5.16%) XML
3 10 (4.69%) HTML
4 5 (2.35%) CSS
4 5 (2.35%) J2EE
4 5 (2.35%) Twitter Bootstrap
5 3 (1.41%) EJB
5 3 (1.41%) Middleware
5 3 (1.41%) Node.js
6 2 (0.94%) LAMP
6 2 (0.94%) LAPP Stack
6 2 (0.94%) XSLT
7 1 (0.47%) Ajax
7 1 (0.47%) AngularJS
7 1 (0.47%) Software Packaging
7 1 (0.47%) Spring
7 1 (0.47%) XML Schema
7 1 (0.47%) XSL
Miscellaneous
1 25 (11.74%) CMDB
2 19 (8.92%) Data Centre
3 16 (7.51%) Management Information System
4 12 (5.63%) RSA SecurID
5 10 (4.69%) Clustering
6 7 (3.29%) Computer Science
7 6 (2.82%) Analytical Skills
7 6 (2.82%) Statistics
8 5 (2.35%) Frameworx
9 4 (1.88%) Blackberry
9 4 (1.88%) Blog
10 3 (1.41%) Smartphone
11 2 (0.94%) Hybrid Cloud
11 2 (0.94%) Mathematics
11 2 (0.94%) Performance Metrics
11 2 (0.94%) User Experience
11 2 (0.94%) Video Conferencing
11 2 (0.94%) Visualisation
12 1 (0.47%) Data Structures
12 1 (0.47%) Private Cloud
Operating Systems
1 53 (24.88%) Windows
2 34 (15.96%) Linux
3 22 (10.33%) Unix
4 16 (7.51%) Windows Server 2003
5 14 (6.57%) Windows Server 2008
6 13 (6.10%) CentOS
6 13 (6.10%) Windows 7
7 11 (5.16%) Ubuntu
7 11 (5.16%) Windows Server 2012
8 10 (4.69%) AIX
9 7 (3.29%) Solaris
10 5 (2.35%) Windows Server
11 4 (1.88%) Windows NT
11 4 (1.88%) Windows XP
12 2 (0.94%) Apple iOS
12 2 (0.94%) Red Hat Enterprise Linux
13 1 (0.47%) Data ONTAP
13 1 (0.47%) Windows 10
13 1 (0.47%) Windows Vista
Processes & Methodologies
1 151 (70.89%) ITIL
2 109 (51.17%) Service Management
3 33 (15.49%) ITIL V3
4 25 (11.74%) Agile Software Development
5 24 (11.27%) Migration
5 24 (11.27%) Problem Management
6 20 (9.39%) PRINCE2
6 20 (9.39%) Workflow
7 18 (8.45%) Change Management
7 18 (8.45%) Service Delivery
8 17 (7.98%) Project Management
8 17 (7.98%) User Stories
9 16 (7.51%) Configuration Management
10 14 (6.57%) Business Continuity
10 14 (6.57%) Release Management
11 13 (6.10%) Data Modelling
11 13 (6.10%) Disaster Recovery
11 13 (6.10%) Knowledge Management
12 12 (5.63%) Virtual Environments
13 11 (5.16%) Business Analysis
Programming Languages
1 31 (14.55%) SQL
2 23 (10.80%) Java
3 18 (8.45%) JavaScript
4 15 (7.04%) Perl
5 6 (2.82%) C
6 5 (2.35%) Python
7 4 (1.88%) PL/SQL
8 3 (1.41%) PowerShell
8 3 (1.41%) Ruby
8 3 (1.41%) WebLogic Scripting Tool
9 2 (0.94%) Bash Shell
9 2 (0.94%) C++
9 2 (0.94%) PHP
10 1 (0.47%) Shell Script
10 1 (0.47%) VBA
Qualifications
1 52 (24.41%) Security Cleared
2 34 (15.96%) SC Cleared
3 17 (7.98%) ITIL Certification
4 13 (6.10%) Degree
5 12 (5.63%) Cisco Certification
6 9 (4.23%) ISEB
7 8 (3.76%) CCNA
7 8 (3.76%) DV Cleared
7 8 (3.76%) Microsoft Certification
8 7 (3.29%) ITIL Foundation Certificate
9 6 (2.82%) MCSE
10 4 (1.88%) CCSP
11 3 (1.41%) CCNP
11 3 (1.41%) ISTQB Foundation Certification
12 2 (0.94%) MCP
12 2 (0.94%) PMP
12 2 (0.94%) RHCA
13 1 (0.47%) MCSA
13 1 (0.47%) PMI Certification
13 1 (0.47%) PRINCE2 Certification
Quality Assurance & Compliance
1 19 (8.92%) SLA
2 5 (2.35%) Data Quality
3 3 (1.41%) QA
4 2 (0.94%) Disclosure Scotland
5 1 (0.47%) ISO/IEC 20000
System Software
1 26 (12.21%) Active Directory
2 15 (7.04%) Virtual Machines
3 11 (5.16%) VMware Infrastructure
4 9 (4.23%) NFS
5 6 (2.82%) Hyper-V
6 4 (1.88%) vSphere
7 1 (0.47%) Terminal Services
Systems Management
1 17 (7.98%) OVSD
2 12 (5.63%) SCOM
3 3 (1.41%) HP UCMDB
3 3 (1.41%) Nagios
3 3 (1.41%) SCCM
4 2 (0.94%) Netcool
5 1 (0.47%) Amdocs OSS
5 1 (0.47%) Backup Exec
5 1 (0.47%) BMC PATROL
5 1 (0.47%) HP NNM
5 1 (0.47%) HP SiteScope
5 1 (0.47%) OpenView
5 1 (0.47%) SCSM
5 1 (0.47%) ServiceCenter
Vendors
1 53 (24.88%) Remedy
2 48 (22.54%) Microsoft
3 45 (21.13%) ServiceNow
4 35 (16.43%) BMC
5 29 (13.62%) HP
5 29 (13.62%) Oracle
6 22 (10.33%) Cisco
7 20 (9.39%) Juniper
8 19 (8.92%) CheckPoint
9 12 (5.63%) Blue Coat
9 12 (5.63%) Palo Alto
9 12 (5.63%) VMware
10 11 (5.16%) Red Hat
11 9 (4.23%) F5
11 9 (4.23%) Informatica
11 9 (4.23%) LANDesk
12 5 (2.35%) Apple
12 5 (2.35%) Sun
13 4 (1.88%) Adobe
13 4 (1.88%) Twitter
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