The table below looks at the statistics for ITSM skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 1 May 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
1 May 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 194 161 168
Rank change year-on-year
-33 +7
Contract jobs citing ITSM 89 109 90
As % of all contract IT jobs located in the South East 0.92% 1.08% 0.97%
As % of the Processes & Methodologies category 1.16% 1.39% 1.29%
Number of daily rates quoted 45 65 51
Average daily rate £385 £375 £363
Average daily rate % change year-on-year
+2.66% +3.44%
90% offered a daily rate of more than £179 £231 £100
10% offered a daily rate of more than £465 £550 £500
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 5 2 6
Average hourly rate £22.50 £26.75 £15.00
Average hourly rate % change year-on-year
-15.88% +78.33%
90% offered a hourly rate of more than £15.35 £26.15 £11.00
10% offered a hourly rate of more than £31.20 £27.35 £24.50
UK excluding London average hourly rate £13.23 £13.14 £18.00
% change year-on-year
+0.64% -27.00%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7658 7859 6980
As % of all contract IT jobs located in the South East 79.47% 77.84% 74.87%
Number of daily rates quoted 4727 4423 3895
Average daily rate £400 £390 £375
Average daily rate % change year-on-year
+2.56% +4.00%
90% offered a daily rate of more than £281 £270 £250
10% offered a daily rate of more than £546 £525 £500
UK excluding London average daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 244 285 278
Average hourly rate £35.00 £33.00 £27.00
Average hourly rate % change year-on-year
+6.06% +22.22%
90% offered a hourly rate of more than £12.50 £13.35 £12.52
10% offered a hourly rate of more than £50.00 £47.50 £55.00
UK excluding London average hourly rate £36.00 £30.50 £31.50
% change year-on-year
+18.03% -3.17%

ITSM
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the South East region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South East

ITSM
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the South East region.

ITSM Daily Rate Trend in the South East

ITSM
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the South East region over the 3 months to 1 May 2016.

ITSM Daily Rate Histogram in the South East

ITSM
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the South East region.

ITSM Hourly Rate Trend in the South East

ITSM
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the South East region over the 3 months to 1 May 2016.

ITSM Hourly Rate Histogram in the South East

ITSM
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the South East region over the 3 months to 1 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire -5 29 £425 -0.11% 7
Hampshire +7 21 £300 -26.15% 6
Surrey -9 17 £385 +13.23% 1
Buckinghamshire -14 14 £425 +44.06% 1
West Sussex - 3 £425 -
Kent -26 2 £390 -
Oxfordshire +8 1 - -
East Sussex - 1 £275 -
ITSM
England

ITSM
Top 30 Related IT Skills in the South East

For the 6 months to 1 May 2016, IT contractor jobs across the South East region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 124 (67.39%) ITIL
2 91 (49.46%) Service Management
3 55 (29.89%) Remedy
3 55 (29.89%) Remedy ITSM
4 53 (28.80%) Security Cleared
5 42 (22.83%) Microsoft
6 41 (22.28%) BMC
6 41 (22.28%) SC Cleared
7 37 (20.11%) Telecoms
8 35 (19.02%) Windows
9 29 (15.76%) Firewall
10 28 (15.22%) MS Office
10 28 (15.22%) HP
10 28 (15.22%) ITIL V3
11 27 (14.67%) Linux
12 26 (14.13%) LAN
12 26 (14.13%) Finance
13 24 (13.04%) SQL
13 24 (13.04%) Cisco
14 23 (12.50%) WAN
14 23 (12.50%) CMDB
15 22 (11.96%) CheckPoint
16 21 (11.41%) Oracle
17 20 (10.87%) Web Services
17 20 (10.87%) SSL
17 20 (10.87%) Degree
18 19 (10.33%) Change Management
19 18 (9.78%) VMware
19 18 (9.78%) TCP/IP
19 18 (9.78%) Active Directory

ITSM
Top Related IT Skills in the South East by Category

For the 6 months to 1 May 2016, IT contractor jobs across the South East region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 10 (5.43%) JBoss
2 6 (3.26%) Skype for Business
3 3 (1.63%) Apache
3 3 (1.63%) MS Exchange
3 3 (1.63%) Node.js
3 3 (1.63%) Tomcat
3 3 (1.63%) WebLogic
4 2 (1.09%) Blackberry Enterprise Server
4 2 (1.09%) Exchange Server 2007
4 2 (1.09%) Exchange Server 2013
5 1 (0.54%) BizTalk Server
5 1 (0.54%) Exchange Server 2003
5 1 (0.54%) Exchange Server 2010
5 1 (0.54%) IIS
5 1 (0.54%) Office Communications Server
5 1 (0.54%) SAS
5 1 (0.54%) WebSphere
Applications
1 28 (15.22%) MS Office
2 16 (8.70%) MS Excel
3 4 (2.17%) MS PowerPoint
4 2 (1.09%) Acrobat
4 2 (1.09%) MS Visio
5 1 (0.54%) Adobe Creative Suite
5 1 (0.54%) MS Project
Business Applications
1 55 (29.89%) Remedy ITSM
2 7 (3.80%) Remedy AR System
3 3 (1.63%) SAP Oil and Gas
4 1 (0.54%) Oracle ERP
Cloud Services
1 2 (1.09%) Cloud Computing
2 1 (0.54%) IaaS
2 1 (0.54%) Office 365
2 1 (0.54%) PaaS
Communications & Networking
1 29 (15.76%) Firewall
2 26 (14.13%) LAN
3 23 (12.50%) WAN
4 20 (10.87%) SSL
5 18 (9.78%) TCP/IP
6 16 (8.70%) DHCP
7 14 (7.61%) DNS
8 11 (5.98%) VoIP
9 9 (4.89%) MPLS
9 9 (4.89%) VPN
10 8 (4.35%) BGP
10 8 (4.35%) EIGRP
10 8 (4.35%) Multicast
11 6 (3.26%) Internet
11 6 (3.26%) iSCSI
12 5 (2.72%) tcpdump
13 4 (2.17%) Network Security
13 4 (2.17%) Remote Desktop
14 3 (1.63%) Skype
14 3 (1.63%) Unified Communications
Database & Business Intelligence
1 11 (5.98%) PostgreSQL
2 10 (5.43%) SQL Server
3 8 (4.35%) Oracle Database
4 7 (3.80%) Oracle BI EE
4 7 (3.80%) Relational Database
5 3 (1.63%) MongoDB
5 3 (1.63%) MySQL
5 3 (1.63%) Oracle Database 11g
5 3 (1.63%) Oracle Database 12c
6 2 (1.09%) Data Mining
6 2 (1.09%) Data Warehouse
6 2 (1.09%) QlikView
6 2 (1.09%) SQL Server 2008
7 1 (0.54%) DB2
7 1 (0.54%) MS Access
7 1 (0.54%) Oracle Reports
7 1 (0.54%) PowerCenter
Development Applications
1 7 (3.80%) Artifactory
1 7 (3.80%) Atlassian Bamboo
1 7 (3.80%) Gradle
1 7 (3.80%) Maven
1 7 (3.80%) TortoiseSVN
2 5 (2.72%) JIRA
3 4 (2.17%) Talend Open Studio
3 4 (2.17%) Team Foundation Server
3 4 (2.17%) Toad
4 1 (0.54%) AdminStudio
4 1 (0.54%) Rational DOORS
4 1 (0.54%) Selenium
4 1 (0.54%) TestDirector
General
1 37 (20.11%) Telecoms
2 26 (14.13%) Finance
3 10 (5.43%) Banking
4 7 (3.80%) Marketing
5 6 (3.26%) Manufacturing
6 5 (2.72%) Retail
7 3 (1.63%) Aerospace
7 3 (1.63%) Electronics
7 3 (1.63%) Legal
8 1 (0.54%) Automotive
8 1 (0.54%) Back Office
8 1 (0.54%) Financial Institution
8 1 (0.54%) German Language
8 1 (0.54%) Investment Banking
8 1 (0.54%) Law
Job Titles
1 51 (27.72%) Analyst
2 22 (11.96%) Consultant
3 14 (7.61%) Architect
4 11 (5.98%) Remedy Consultant
4 11 (5.98%) Service Analyst
5 10 (5.43%) Support Analyst
6 8 (4.35%) ITSM Consultant
6 8 (4.35%) Network Engineer
7 7 (3.80%) Administrator
7 7 (3.80%) Desktop Support
7 7 (3.80%) Security Analyst
8 6 (3.26%) Business Analyst
8 6 (3.26%) Change Analyst
8 6 (3.26%) Developer
8 6 (3.26%) Network Analyst
8 6 (3.26%) Network Security Analyst
8 6 (3.26%) Service Desk Analyst
8 6 (3.26%) Service Manager
8 6 (3.26%) Support Engineer
8 6 (3.26%) Systems Engineer
Libraries, Frameworks & Software Standards
1 20 (10.87%) Web Services
2 4 (2.17%) J2EE
3 3 (1.63%) EJB
3 3 (1.63%) Middleware
4 2 (1.09%) HTML
4 2 (1.09%) XML
5 1 (0.54%) Ajax
5 1 (0.54%) CSS
5 1 (0.54%) Software Packaging
Miscellaneous
1 23 (12.50%) CMDB
2 12 (6.52%) Data Centre
3 9 (4.89%) Computer Science
4 8 (4.35%) Analytical Skills
5 7 (3.80%) Management Information System
6 6 (3.26%) Clustering
6 6 (3.26%) RSA SecurID
7 4 (2.17%) Video Conferencing
8 3 (1.63%) Blackberry
9 2 (1.09%) Statistics
9 2 (1.09%) Streaming Video
9 2 (1.09%) User Experience
9 2 (1.09%) Wiki
10 1 (0.54%) Data Protection Act
10 1 (0.54%) Fat Client
10 1 (0.54%) Freedom of Information
10 1 (0.54%) Grid Computing
10 1 (0.54%) Hedge funds
10 1 (0.54%) Private Cloud
10 1 (0.54%) Visualisation
Operating Systems
1 35 (19.02%) Windows
2 27 (14.67%) Linux
3 12 (6.52%) Unix
4 11 (5.98%) Windows Server 2003
5 10 (5.43%) Windows 7
6 9 (4.89%) Windows Server 2008
7 7 (3.80%) CentOS
7 7 (3.80%) Ubuntu
8 6 (3.26%) AIX
8 6 (3.26%) Windows Server 2012
9 4 (2.17%) Solaris
9 4 (2.17%) Windows Server
10 3 (1.63%) Apple iOS
11 1 (0.54%) Data ONTAP
11 1 (0.54%) Mac OS X
11 1 (0.54%) Red Hat Enterprise Linux
11 1 (0.54%) Windows 10
11 1 (0.54%) Windows NT
11 1 (0.54%) Windows Vista
11 1 (0.54%) Windows XP
Processes & Methodologies
1 124 (67.39%) ITIL
2 91 (49.46%) Service Management
3 28 (15.22%) ITIL V3
4 19 (10.33%) Change Management
5 17 (9.24%) Configuration Management
5 17 (9.24%) Migration
6 16 (8.70%) Release Management
7 15 (8.15%) Service Delivery
8 14 (7.61%) Problem Management
9 13 (7.07%) Agile Software Development
10 12 (6.52%) Business Continuity
10 12 (6.52%) Incident Management
10 12 (6.52%) Project Management
11 11 (5.98%) Programme Management
12 10 (5.43%) Capacity Management
12 10 (5.43%) PRINCE2
12 10 (5.43%) Stakeholder Management
13 9 (4.89%) High Availability
13 9 (4.89%) Service Design
14 8 (4.35%) User Stories
Programming Languages
1 24 (13.04%) SQL
2 17 (9.24%) Java
3 11 (5.98%) Perl
4 4 (2.17%) PL/SQL
5 3 (1.63%) C
5 3 (1.63%) JavaScript
5 3 (1.63%) PowerShell
5 3 (1.63%) Python
5 3 (1.63%) Ruby
5 3 (1.63%) WebLogic Scripting Tool
6 2 (1.09%) Shell Script
7 1 (0.54%) COBOL
7 1 (0.54%) VB
7 1 (0.54%) VB6
Qualifications
1 53 (28.80%) Security Cleared
2 41 (22.28%) SC Cleared
3 20 (10.87%) Degree
4 15 (8.15%) ITIL Certification
5 12 (6.52%) Cisco Certification
6 10 (5.43%) DV Cleared
7 9 (4.89%) CCNA
8 8 (4.35%) ITIL Foundation Certificate
9 6 (3.26%) MCSE
9 6 (3.26%) Microsoft Certification
10 5 (2.72%) CCNP
11 4 (2.17%) ISEB
11 4 (2.17%) ISTQB Foundation Certification
11 4 (2.17%) PMI Certification
11 4 (2.17%) PMP
12 3 (1.63%) CCSP
13 2 (1.09%) MCP
13 2 (1.09%) MCSA
14 1 (0.54%) CEH
14 1 (0.54%) LPIC
Quality Assurance & Compliance
1 11 (5.98%) SLA
2 5 (2.72%) Data Quality
3 3 (1.63%) COBIT
3 3 (1.63%) QA
4 1 (0.54%) ISO 9001
4 1 (0.54%) PCI DSS
4 1 (0.54%) TickIT
System Software
1 18 (9.78%) Active Directory
2 16 (8.70%) VMware Infrastructure
3 5 (2.72%) Hyper-V
3 5 (2.72%) NFS
4 4 (2.17%) vSphere
5 1 (0.54%) XenApp
Systems Management
1 15 (8.15%) OVSD
2 6 (3.26%) SCOM
2 6 (3.26%) vRealize
3 4 (2.17%) SCCM
4 3 (1.63%) Nagios
5 2 (1.09%) HP UCMDB
5 2 (1.09%) OpenView
6 1 (0.54%) Backup Exec
6 1 (0.54%) HP Data Protector
6 1 (0.54%) HP NNM
6 1 (0.54%) HP Operations Orchestration
6 1 (0.54%) HP SiteScope
6 1 (0.54%) McAfee ePO
6 1 (0.54%) NSN NetAct
6 1 (0.54%) SCSM
6 1 (0.54%) ServiceCenter
Vendors
1 55 (29.89%) Remedy
2 42 (22.83%) Microsoft
3 41 (22.28%) BMC
4 28 (15.22%) HP
5 24 (13.04%) Cisco
6 22 (11.96%) CheckPoint
7 21 (11.41%) Oracle
8 18 (9.78%) VMware
9 15 (8.15%) Juniper
10 13 (7.07%) ServiceNow
11 10 (5.43%) LANDesk
12 9 (4.89%) IBM
12 9 (4.89%) NetApp
13 8 (4.35%) Red Hat
14 7 (3.80%) Informatica
15 6 (3.26%) Blue Coat
15 6 (3.26%) CA
15 6 (3.26%) Palo Alto
16 5 (2.72%) Apple
16 5 (2.72%) F5
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