The first table below looks at the demand for ITSM skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the South East region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 149 208 191
Rank change year-on-year
+59 -17
Contract jobs citing ITSM 103 29 57
As % of all contract IT jobs located in the South East 1.06% 0.35% 0.54%
As % of the Processes & Methodologies category 1.50% 0.49% 0.82%
Number of daily rates quoted 57 14 32
Average daily rate £363 £363 £409
Average daily rate % change year-on-year
- -11.36%
90% offered a daily rate of more than £100 £310 £240
10% offered a daily rate of more than £493 £429 £500
UK excluding London average daily rate £354 £400 £398
% change year-on-year
-11.62% +0.62%
Number of hourly rates quoted 7 4 6
Average hourly rate £13.50 £11.85 £16.00
Average hourly rate % change year-on-year
+13.92% -25.93%
90% offered a hourly rate of more than £11.00 £10.32 £15.75
10% offered a hourly rate of more than £24.50 £13.86 £17.00
UK excluding London average hourly rate £19.00 £14.50 £16.00
% change year-on-year
+31.03% -9.37%
Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
6857 5921 6979
As % of all contract IT jobs located in the South East 70.79% 70.75% 65.82%
Number of daily rates quoted 3812 3079 3326
Average daily rate £375 £375 £370
Average daily rate % change year-on-year
- +1.35%
90% offered a daily rate of more than £248 £260 £250
10% offered a daily rate of more than £515 £513 £500
UK excluding London average daily rate £375 £360 £370
% change year-on-year
+4.16% -2.70%
Number of hourly rates quoted 278 256 361
Average hourly rate £27.00 £29.75 £27.50
Average hourly rate % change year-on-year
-9.24% +8.18%
90% offered a hourly rate of more than £12.50 £12.35 £13.50
10% offered a hourly rate of more than £55.00 £51.50 £42.50
UK excluding London average hourly rate £30.00 £32.00 £27.50
% change year-on-year
-6.25% +16.36%
ITSM
England

ITSM
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the South East region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South East

ITSM
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the South East region.

ITSM Daily Rate Trend in the South East

ITSM
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the South East region over the 3 months to 18 April 2014.

ITSM Daily Rate Histogram in the South East

ITSM
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the South East region.

ITSM Hourly Rate Trend in the South East

ITSM
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the South East region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Berkshire +15 38 £165 -56.00% 7
Hampshire +17 13 £305 -51.58% 1
Buckinghamshire -9 12 £329 - 4
Surrey -7 10 £388 +25.00% 5
Middlesex 0 5 £410 -
West Sussex - 5 £90 - 2
Kent - 5 £336 -
ITSM
England

ITSM
Top 30 Related IT Skills in the South East

For the 6 months to 18 April 2014, IT contractor jobs across the South East region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 132 (73.74%) ITIL
2 113 (63.13%) Service Management
3 59 (32.96%) Remedy
3 59 (32.96%) Remedy ITSM
4 41 (22.91%) BMC
5 31 (17.32%) HP
6 30 (16.76%) Degree
7 26 (14.53%) ServiceNow
8 25 (13.97%) Service Delivery
8 25 (13.97%) SLA
9 23 (12.85%) Microsoft
10 22 (12.29%) ITIL Certification
10 22 (12.29%) CMDB
11 21 (11.73%) CSS
12 20 (11.17%) MS Excel
12 20 (11.17%) Change Management
13 19 (10.61%) Incident Management
13 19 (10.61%) Web Services
13 19 (10.61%) XML
13 19 (10.61%) HTML
13 19 (10.61%) VPN
14 18 (10.06%) Windows
15 17 (9.50%) ITIL V3
16 16 (8.94%) Security Cleared
17 15 (8.38%) Finance
18 14 (7.82%) Technical Architecture
18 14 (7.82%) JavaScript
18 14 (7.82%) SC Cleared
19 13 (7.26%) Knowledge Management
19 13 (7.26%) Telecoms

ITSM
Top Related IT Skills in the South East by Category

For the 6 months to 18 April 2014, IT contractor jobs across the South East region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 7 (3.91%) CMS
2 3 (1.68%) Blackberry Enterprise Server
3 2 (1.12%) LiveCycle
3 2 (1.12%) SharePoint
4 1 (0.56%) FileNet
4 1 (0.56%) SAS
4 1 (0.56%) MS Exchange
Applications
1 20 (11.17%) MS Excel
2 10 (5.59%) MS Office
3 7 (3.91%) MS PowerPoint
4 2 (1.12%) QuarkXPress
4 2 (1.12%) Photoshop
4 2 (1.12%) Quicktime
4 2 (1.12%) Adobe Illustrator
5 1 (0.56%) MS Visio
5 1 (0.56%) RoboHelp
5 1 (0.56%) Spreadsheet
Business Applications
1 59 (32.96%) Remedy ITSM
2 4 (2.23%) Remedy AR System
3 3 (1.68%) Maximo
3 3 (1.68%) SAP SM
4 1 (0.56%) SAP ERP
4 1 (0.56%) SAP Oil and Gas
Cloud Services
1 10 (5.59%) SaaS
Communications & Networking
1 19 (10.61%) VPN
2 10 (5.59%) SSL
3 9 (5.03%) LDAP
4 8 (4.47%) SAN
4 8 (4.47%) VoIP
5 7 (3.91%) LAN
6 4 (2.23%) Wi-Fi
7 3 (1.68%) DHCP
7 3 (1.68%) WAN
7 3 (1.68%) TCP/IP
7 3 (1.68%) DNS
7 3 (1.68%) Intranet
7 3 (1.68%) Structured Cabling
8 2 (1.12%) Network Security
8 2 (1.12%) Internet
8 2 (1.12%) Ethernet
8 2 (1.12%) Firewall
9 1 (0.56%) 2G
9 1 (0.56%) CTI
9 1 (0.56%) BGP
Database & Business Intelligence
1 3 (1.68%) SQL Server
2 2 (1.12%) SQL Server 2008
2 2 (1.12%) DB2
3 1 (0.56%) Data Mining
3 1 (0.56%) MySQL
3 1 (0.56%) Relational Database
Development Applications
1 1 (0.56%) JIRA
1 1 (0.56%) Selenium
General
1 15 (8.38%) Finance
2 13 (7.26%) Telecoms
3 11 (6.15%) Banking
4 4 (2.23%) Legal
5 2 (1.12%) Marketing
5 2 (1.12%) Back Office
6 1 (0.56%) Manufacturing
6 1 (0.56%) Advertising
6 1 (0.56%) Automotive
6 1 (0.56%) Law
6 1 (0.56%) Pharmaceutical
Job Titles
1 35 (19.55%) Analyst
2 22 (12.29%) Consultant
3 20 (11.17%) Service Analyst
4 18 (10.06%) Service Manager
4 18 (10.06%) Service Desk Analyst
5 9 (5.03%) Senior Technical Consultant
5 9 (5.03%) Architect
5 9 (5.03%) Technical Consultant
5 9 (5.03%) Developer
5 9 (5.03%) Senior Consultant
5 9 (5.03%) ITSM Consultant
6 8 (4.47%) Build Engineer
6 8 (4.47%) 2nd Line Support
6 8 (4.47%) Linux Engineer
7 7 (3.91%) Service Management Consultant
7 7 (3.91%) Help Desk Support
7 7 (3.91%) 1st Line Support
7 7 (3.91%) Project Manager
7 7 (3.91%) Management Consultant
7 7 (3.91%) Designer
Libraries, Frameworks & Software Standards
1 21 (11.73%) CSS
2 19 (10.61%) Web Services
2 19 (10.61%) XML
2 19 (10.61%) HTML
3 10 (5.59%) Middleware
3 10 (5.59%) SOAP
3 10 (5.59%) Ajax
4 9 (5.03%) COM
5 2 (1.12%) REST
5 2 (1.12%) CSS3
5 2 (1.12%) HTML5
5 2 (1.12%) Flash
5 2 (1.12%) XSD
5 2 (1.12%) XSLT
5 2 (1.12%) Apache Flex
6 1 (0.56%) .NET
6 1 (0.56%) ASP.NET
Miscellaneous
1 22 (12.29%) CMDB
2 13 (7.26%) Replication
3 11 (6.15%) NHS
4 8 (4.47%) Management Information System
5 6 (3.35%) Blackberry
6 3 (1.68%) Life Science
6 3 (1.68%) Statistics
7 2 (1.12%) Enterprise Software
7 2 (1.12%) Web 2.0
7 2 (1.12%) Graphic Design
7 2 (1.12%) Clustering
8 1 (0.56%) Handset
8 1 (0.56%) FlexPod
8 1 (0.56%) Data Integration
8 1 (0.56%) FMCG
Operating Systems
1 18 (10.06%) Windows
2 10 (5.59%) Windows 7
3 8 (4.47%) Linux
3 8 (4.47%) SUSE
4 4 (2.23%) Windows XP
5 2 (1.12%) Windows Server 2008
5 2 (1.12%) Apple iOS
5 2 (1.12%) Windows Server 2003
5 2 (1.12%) UNIX
6 1 (0.56%) Windows 2000
6 1 (0.56%) AIX
Processes & Methodologies
1 132 (73.74%) ITIL
2 113 (63.13%) Service Management
3 25 (13.97%) Service Delivery
4 20 (11.17%) Change Management
5 19 (10.61%) Incident Management
6 17 (9.50%) ITIL V3
7 14 (7.82%) Technical Architecture
8 13 (7.26%) Knowledge Management
9 11 (6.15%) Configuration Management
9 11 (6.15%) Project Management
9 11 (6.15%) Change Control
9 11 (6.15%) Performance Management
10 10 (5.59%) Customer Engagement
11 9 (5.03%) Workflow
11 9 (5.03%) Stakeholder Management
11 9 (5.03%) ITIL V2
12 8 (4.47%) Business Continuity
13 7 (3.91%) Asset Management
13 7 (3.91%) Content Management
13 7 (3.91%) Process Management
Programming Languages
1 14 (7.82%) JavaScript
2 11 (6.15%) SQL
3 10 (5.59%) Java
4 8 (4.47%) Shell Script
5 2 (1.12%) ActionScript 3.0
5 2 (1.12%) ActionScript 2.0
5 2 (1.12%) VBScript
5 2 (1.12%) ActionScript
Qualifications
1 30 (16.76%) Degree
2 22 (12.29%) ITIL Certification
3 16 (8.94%) Security Cleared
4 14 (7.82%) SC Cleared
5 10 (5.59%) ISEB
6 6 (3.35%) Microsoft Certification
6 6 (3.35%) HNC
7 5 (2.79%) MCSA
8 2 (1.12%) CCNP
8 2 (1.12%) CCNA
8 2 (1.12%) Cisco Certification
8 2 (1.12%) ISTQB
9 1 (0.56%) CISA
9 1 (0.56%) CISM
9 1 (0.56%) CCDP
9 1 (0.56%) PRINCE2 Certification
9 1 (0.56%) PMP
9 1 (0.56%) PMI Certification
9 1 (0.56%) CRISC
Quality Assurance & Compliance
1 25 (13.97%) SLA
2 7 (3.91%) ISO/IEC 27001
3 6 (3.35%) ISO 9000
4 3 (1.68%) Sarbanes-Oxley
4 3 (1.68%) PCI DSS
5 2 (1.12%) COBIT
6 1 (0.56%) BS15000
6 1 (0.56%) QA
6 1 (0.56%) ISO 9001
6 1 (0.56%) ISO/IEC 17799
6 1 (0.56%) P3O
System Software
1 11 (6.15%) Active Directory
2 8 (4.47%) VMware Infrastructure
3 1 (0.56%) Microsoft Virtual Server
Systems Management
1 10 (5.59%) HP UCMDB
2 6 (3.35%) SCCM
3 5 (2.79%) SCOM
4 2 (1.12%) HP Quality Center
4 2 (1.12%) OpenView Configuration Management
5 1 (0.56%) Cisco UCCX
5 1 (0.56%) Zenoss
Vendors
1 59 (32.96%) Remedy
2 41 (22.91%) BMC
3 31 (17.32%) HP
4 26 (14.53%) ServiceNow
5 23 (12.85%) Microsoft
6 11 (6.15%) SAP
6 11 (6.15%) IBM
7 9 (5.03%) VMware
8 8 (4.47%) Novell
8 8 (4.47%) Red Hat
9 7 (3.91%) CA
10 6 (3.35%) CheckPoint
10 6 (3.35%) Citrix
11 5 (2.79%) McAfee
11 5 (2.79%) Symantec
12 4 (2.23%) Apple
12 4 (2.23%) Informatica
12 4 (2.23%) Cisco
13 3 (1.68%) MobileIron
14 2 (1.12%) NetApp
Woking
Nigel Frank International Limited - Newcastle
Posted: 8 days ago