The table below looks at the statistics for ITSM skills in IT contracts advertised for the South East region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 30 September 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 135 169 137
Rank change year-on-year
+34 -32
Contract jobs citing ITSM 131 107 117
As % of all contract IT jobs located in the South East 1.57% 1.08% 1.25%
As % of the Processes & Methodologies category 1.93% 1.36% 1.64%
Number of daily rates quoted 83 44 61
Median daily rate £375 £375 £350
Median daily rate % change year-on-year
- +7.14%
90% offered a daily rate of more than £205 £177 £175
10% offered a daily rate of more than £500 £475 £500
UK excluding London median daily rate £375 £360 £425
% change year-on-year
+4.16% -15.29%
Number of hourly rates quoted 4 15 7
Median hourly rate £57.16 £37.09 £13.00
Median hourly rate % change year-on-year
+54.09% +185.30%
90% offered a hourly rate of more than £54.65 £21.50 £8.10
10% offered a hourly rate of more than £59.31 £37.09 £15.00
UK excluding London median hourly rate £13.00 £30.00 £14.00
% change year-on-year
-56.66% +114.28%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
6775 7881 7128
As % of all contract IT jobs located in the South East 81.38% 79.69% 76.33%
Number of daily rates quoted 4175 4825 3971
Median daily rate £420 £400 £375
Median daily rate % change year-on-year
+5.00% +6.66%
90% offered a daily rate of more than £275 £275 £245
10% offered a daily rate of more than £550 £520 £500
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 263 268 278
Median hourly rate £37.50 £37.09 £21.82
Median hourly rate % change year-on-year
+1.10% +69.98%
90% offered a hourly rate of more than £13.00 £14.50 £12.00
10% offered a hourly rate of more than £55.00 £50.00 £50.00
UK excluding London median hourly rate £32.50 £34.00 £25.75
% change year-on-year
-4.41% +32.03%

ITSM
Jobs Demand Trend in the South East

The demand trend of contract jobs across the South East region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South East

ITSM
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the South East region.

ITSM Daily Rate Trend in the South East

ITSM
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the South East region over the 3 months to 30 September 2016.

ITSM Daily Rate Histogram in the South East

ITSM
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the South East region.

ITSM Hourly Rate Trend in the South East

ITSM
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the South East region over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +27 36 £425 +22.30% 2
Berkshire +1 34 £360 +5.88% 1
Surrey +5 20 £375 -6.25% 13
West Sussex +17 14 £375 -21.05%
Buckinghamshire +16 14 £462 +22.31%
Kent +11 9 £350 -36.36%
Oxfordshire -10 3 £450 +63.63% 2
ITSM
England

ITSM
Top 30 Related IT Skills in the South East

For the 6 months to 30 September 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for ITSM.

1 171 (73.71%) ITIL
2 148 (63.79%) Service Management
3 69 (29.74%) ServiceNow
4 43 (18.53%) Web Services
4 43 (18.53%) ITIL V3
5 42 (18.10%) Security Cleared
5 42 (18.10%) Windows
6 37 (15.95%) Finance
7 36 (15.52%) Workflow
8 35 (15.09%) Agile Software Development
8 35 (15.09%) Remedy
8 35 (15.09%) JavaScript
8 35 (15.09%) CMDB
8 35 (15.09%) Remedy ITSM
9 34 (14.66%) Microsoft
10 33 (14.22%) Configuration Management
11 30 (12.93%) HP
11 30 (12.93%) Telecoms
12 29 (12.50%) BMC
13 28 (12.07%) SQL
13 28 (12.07%) Change Management
14 27 (11.64%) Unix
14 27 (11.64%) Project Management
14 27 (11.64%) Problem Management
15 26 (11.21%) SLA
16 24 (10.34%) SC Cleared
17 22 (9.48%) Linux
17 22 (9.48%) Java
17 22 (9.48%) Service Delivery
18 21 (9.05%) Incident Management

ITSM
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (5.17%) CMS
2 11 (4.74%) JBoss
3 7 (3.02%) Skype for Business
4 5 (2.16%) Apache
4 5 (2.16%) SharePoint
4 5 (2.16%) Tomcat
5 4 (1.72%) Adobe Experience Manager
5 4 (1.72%) LiveCycle
6 3 (1.29%) WebLogic
7 1 (0.43%) Blackberry Enterprise Server
7 1 (0.43%) IIS
7 1 (0.43%) Office Communications Server
7 1 (0.43%) Oracle Workflow
Applications
1 19 (8.19%) MS Office
2 9 (3.88%) MS Excel
3 4 (1.72%) MS Visio
4 3 (1.29%) MS PowerPoint
Business Applications
1 35 (15.09%) Remedy ITSM
2 11 (4.74%) Remedy AR System
3 8 (3.45%) Oracle Receivables
4 1 (0.43%) SAP Oil and Gas
Cloud Services
1 6 (2.59%) PaaS
2 5 (2.16%) IaaS
3 4 (1.72%) SaaS
4 3 (1.29%) Amazon AWS
4 3 (1.29%) Cloud Computing
4 3 (1.29%) HP Helion
4 3 (1.29%) Microsoft Azure
Communications & Networking
1 18 (7.76%) Firewall
2 16 (6.90%) TCP/IP
3 12 (5.17%) LAN
3 12 (5.17%) SSL
4 11 (4.74%) Internet
4 11 (4.74%) WAN
5 9 (3.88%) LDAP
6 8 (3.45%) DNS
6 8 (3.45%) Unified Communications
6 8 (3.45%) VPN
7 6 (2.59%) Ethernet
7 6 (2.59%) tcpdump
8 5 (2.16%) iSCSI
8 5 (2.16%) Network Security
8 5 (2.16%) SAN
9 4 (1.72%) IPsec
9 4 (1.72%) Skype
10 3 (1.29%) DHCP
10 3 (1.29%) Reverse Proxy
10 3 (1.29%) Wireshark
Database & Business Intelligence
1 13 (5.60%) Relational Database
2 8 (3.45%) Data Warehouse
2 8 (3.45%) MySQL
2 8 (3.45%) PostgreSQL
3 6 (2.59%) Oracle BI EE
4 5 (2.16%) SQL Server
5 3 (1.29%) Big Data
5 3 (1.29%) Oracle Database
5 3 (1.29%) Power BI
5 3 (1.29%) QlikView
5 3 (1.29%) RDBMS
5 3 (1.29%) SQL Server Integration Services
5 3 (1.29%) SQL Server Reporting Services
5 3 (1.29%) Star Schema
6 2 (0.86%) BusinessObjects
6 2 (0.86%) Hadoop
6 2 (0.86%) MongoDB
Development Applications
1 10 (4.31%) JIRA
2 8 (3.45%) Rational DOORS
2 8 (3.45%) Team Foundation Server
3 7 (3.02%) Atlassian Bamboo
3 7 (3.02%) Gradle
3 7 (3.02%) Maven
4 6 (2.59%) Artifactory
4 6 (2.59%) Selenium
4 6 (2.59%) TortoiseSVN
5 2 (0.86%) AdminStudio
6 1 (0.43%) Checkstyle
6 1 (0.43%) FindBugs
6 1 (0.43%) JUnit
6 1 (0.43%) MSI
General
1 37 (15.95%) Finance
2 30 (12.93%) Telecoms
3 4 (1.72%) Banking
4 3 (1.29%) Billing
4 3 (1.29%) Retail
5 2 (0.86%) Pharmaceutical
6 1 (0.43%) Electronics
6 1 (0.43%) Financial Institution
6 1 (0.43%) German Language
6 1 (0.43%) Investment Banking
6 1 (0.43%) Manufacturing
6 1 (0.43%) Marketing
Job Titles
1 59 (25.43%) Analyst
2 37 (15.95%) Developer
3 26 (11.21%) Business Analyst
4 25 (10.78%) ServiceNow Developer
5 21 (9.05%) Service Analyst
6 19 (8.19%) Architect
7 18 (7.76%) Consultant
8 12 (5.17%) Support Engineer
9 11 (4.74%) Service Manager
10 10 (4.31%) Administrator
11 9 (3.88%) Service Desk Analyst
12 8 (3.45%) ITSM Analyst
12 8 (3.45%) Network Analyst
12 8 (3.45%) ServiceNow Consultant
13 7 (3.02%) Project Manager
13 7 (3.02%) Remedy Architect
13 7 (3.02%) Support Analyst
13 7 (3.02%) Technical Architect
14 6 (2.59%) ITIL Manager
14 6 (2.59%) Technical Leader
Libraries, Frameworks & Software Standards
1 43 (18.53%) Web Services
2 20 (8.62%) XML
3 16 (6.90%) HTML
4 10 (4.31%) CSS
5 9 (3.88%) REST
6 7 (3.02%) Twitter Bootstrap
7 6 (2.59%) SOAP
8 5 (2.16%) .NET
8 5 (2.16%) J2EE
9 4 (1.72%) WSDL
9 4 (1.72%) XSLT
10 3 (1.29%) Middleware
10 3 (1.29%) WebCenter
11 2 (0.86%) LAMP
11 2 (0.86%) LAPP Stack
12 1 (0.43%) ActiveMQ
12 1 (0.43%) Ajax
12 1 (0.43%) Apache Camel
12 1 (0.43%) JSON
12 1 (0.43%) Spring
Miscellaneous
1 35 (15.09%) CMDB
2 18 (7.76%) Data Centre
2 18 (7.76%) Management Information System
3 16 (6.90%) Analytical Skills
4 6 (2.59%) Clustering
4 6 (2.59%) Frameworx
4 6 (2.59%) RSA SecurID
4 6 (2.59%) Statistics
5 5 (2.16%) Blog
5 5 (2.16%) Public Cloud
6 3 (1.29%) CESG
6 3 (1.29%) Replication
6 3 (1.29%) Smartphone
7 2 (0.86%) Computer Science
7 2 (0.86%) FMCG
7 2 (0.86%) Hybrid Cloud
7 2 (0.86%) Mathematics
7 2 (0.86%) Performance Metrics
8 1 (0.43%) Data Structures
8 1 (0.43%) Private Cloud
Operating Systems
1 42 (18.10%) Windows
2 27 (11.64%) Unix
3 22 (9.48%) Linux
4 7 (3.02%) AIX
4 7 (3.02%) Solaris
4 7 (3.02%) Windows Server 2008
4 7 (3.02%) Windows Server 2012
5 6 (2.59%) CentOS
5 6 (2.59%) Windows 7
6 5 (2.16%) Windows NT
6 5 (2.16%) Windows Server
6 5 (2.16%) Windows Server 2003
6 5 (2.16%) Windows XP
7 4 (1.72%) Ubuntu
8 2 (0.86%) Red Hat Enterprise Linux
8 2 (0.86%) Windows 10
Processes & Methodologies
1 171 (73.71%) ITIL
2 148 (63.79%) Service Management
3 43 (18.53%) ITIL V3
4 36 (15.52%) Workflow
5 35 (15.09%) Agile Software Development
6 33 (14.22%) Configuration Management
7 28 (12.07%) Change Management
8 27 (11.64%) Problem Management
8 27 (11.64%) Project Management
9 22 (9.48%) Service Delivery
10 21 (9.05%) Incident Management
11 20 (8.62%) Data Modelling
11 20 (8.62%) Knowledge Management
11 20 (8.62%) Service Design
12 19 (8.19%) PRINCE2
13 18 (7.76%) User Stories
14 16 (6.90%) Migration
15 15 (6.47%) Scrum
15 15 (6.47%) Stakeholder Management
16 13 (5.60%) Business Analysis
Programming Languages
1 35 (15.09%) JavaScript
2 28 (12.07%) SQL
3 22 (9.48%) Java
4 18 (7.76%) Perl
5 8 (3.45%) C++
6 7 (3.02%) Bash Shell
6 7 (3.02%) PHP
7 4 (1.72%) C
7 4 (1.72%) PowerShell
8 3 (1.29%) Python
9 2 (0.86%) VBA
10 1 (0.43%) Jython
10 1 (0.43%) Shell Script
10 1 (0.43%) VB
Qualifications
1 42 (18.10%) Security Cleared
2 24 (10.34%) SC Cleared
3 15 (6.47%) ITIL Certification
4 8 (3.45%) Cisco Certification
4 8 (3.45%) Degree
4 8 (3.45%) ISEB
4 8 (3.45%) ITIL Foundation Certificate
5 7 (3.02%) PMI Certification
5 7 (3.02%) PMP
6 6 (2.59%) DV Cleared
7 5 (2.16%) CAPM
8 4 (1.72%) CCSP
8 4 (1.72%) CISSP
8 4 (1.72%) Microsoft Certification
9 3 (1.29%) (ISC)2 CCSP
9 3 (1.29%) CCNA
9 3 (1.29%) CISM
10 2 (0.86%) CCNP
10 2 (0.86%) MCSE
10 2 (0.86%) RHCA
Quality Assurance & Compliance
1 26 (11.21%) SLA
2 6 (2.59%) COBIT
3 5 (2.16%) ISO/IEC 27001
3 5 (2.16%) QA
4 3 (1.29%) ISO22301
5 2 (0.86%) Disclosure Scotland
5 2 (0.86%) ISO/IEC 20000
5 2 (0.86%) PCI DSS
System Software
1 16 (6.90%) Active Directory
2 5 (2.16%) Virtual Machines
3 4 (1.72%) NFS
4 3 (1.29%) VMware Infrastructure
5 2 (0.86%) Hyper-V
6 1 (0.43%) Microsoft App-V
6 1 (0.43%) Terminal Services
6 1 (0.43%) vSphere
Systems Management
1 9 (3.88%) OVSD
2 7 (3.02%) SCOM
3 5 (2.16%) HP UCMDB
4 4 (1.72%) HP Operations Orchestration
5 3 (1.29%) Unicenter
6 2 (0.86%) Netcool
6 2 (0.86%) SCCM
7 1 (0.43%) Amdocs OSS
7 1 (0.43%) BladeLogic
7 1 (0.43%) BMC PATROL
7 1 (0.43%) CA Spectrum
7 1 (0.43%) HP NNM
7 1 (0.43%) HP SiteScope
7 1 (0.43%) OpenView
7 1 (0.43%) Puppet
7 1 (0.43%) SCOrch
7 1 (0.43%) ServiceCenter
Vendors
1 69 (29.74%) ServiceNow
2 35 (15.09%) Remedy
3 34 (14.66%) Microsoft
4 30 (12.93%) HP
5 29 (12.50%) BMC
6 20 (8.62%) Oracle
7 11 (4.74%) Cisco
8 10 (4.31%) F5
9 9 (3.88%) CA
10 8 (3.45%) CheckPoint
10 8 (3.45%) Juniper
10 8 (3.45%) Rally
10 8 (3.45%) Red Hat
11 6 (2.59%) Blue Coat
11 6 (2.59%) Informatica
11 6 (2.59%) Palo Alto
11 6 (2.59%) Twitter
12 5 (2.16%) Teradata
12 5 (2.16%) VMware
13 4 (1.72%) Adobe