The table below looks at the statistics for ITSM skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 140 190 208
Rank change year-on-year
+50 +18
Contract jobs citing ITSM 103 58 43
As % of all contract IT jobs located in the South East 1.11% 0.66% 0.43%
As % of the Processes & Methodologies category 1.51% 0.93% 0.61%
Number of daily rates quoted 57 29 19
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£350 £328 £325
Average daily rate % change year-on-year
+6.87% +0.76%
90% offered a daily rate of more than £165 £149 £225
10% offered a daily rate of more than £510 £453 £380
UK excluding London average daily rate £425 £343 £325
% change year-on-year
+24.08% +5.38%
Number of hourly rates quoted 4 2 9
Average hourly rate £13.50 £11.00 £32.50
Average hourly rate % change year-on-year
+22.72% -66.15%
90% offered a hourly rate of more than £13.00 £11.00 £10.39
10% offered a hourly rate of more than £14.70 £11.00 £56.00
UK excluding London average hourly rate £16.50 £14.00 £17.00
% change year-on-year
+17.85% -17.64%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
6806 6247 7090
As % of all contract IT jobs located in the South East 73.34% 71.52% 71.26%
Number of daily rates quoted 3829 3470 3387
Average daily rate £375 £375 £375
90% offered a daily rate of more than £245 £260 £245
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 269 251 313
Average hourly rate £21.82 £29.00 £28.00
Average hourly rate % change year-on-year
-24.75% +3.57%
90% offered a hourly rate of more than £12.00 £12.20 £11.80
10% offered a hourly rate of more than £50.00 £45.00 £45.00
UK excluding London average hourly rate £26.25 £30.00 £30.00
% change year-on-year
-12.50% -

ITSM
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the South East region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South East

ITSM
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the South East region.

ITSM Daily Rate Trend in the South East

ITSM
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the South East region over the 3 months to 19 September 2014.

ITSM Daily Rate Histogram in the South East

ITSM
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the South East region.

ITSM Hourly Rate Trend in the South East

ITSM
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the South East region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +18 27 £255 +70.00% 5
Berkshire +17 26 £434 +19.79% 7
Hampshire -6 18 £370 -20.00% 8
Buckinghamshire -5 11 £388 -7.73% 3
Kent - 7 £145 - 1
Oxfordshire -10 2 £500 +56.25%
West Sussex +2 1 £200 - 1
East Sussex - - - -
ITSM
England

ITSM
Top 30 Related IT Skills in the South East

For the 6 months to 19 September 2014, IT contractor jobs across the South East region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 134 (71.28%) ITIL
2 124 (65.96%) Service Management
3 35 (18.62%) Microsoft
3 35 (18.62%) Remedy
3 35 (18.62%) Remedy ITSM
4 32 (17.02%) Windows
5 31 (16.49%) SLA
6 28 (14.89%) BMC
7 26 (13.83%) Security Cleared
8 22 (11.70%) Telecoms
8 22 (11.70%) ServiceNow
9 21 (11.17%) Problem Management
9 21 (11.17%) Finance
10 20 (10.64%) Oracle
10 20 (10.64%) SC Cleared
11 19 (10.11%) MS Office
11 19 (10.11%) HP
11 19 (10.11%) Service Delivery
12 18 (9.57%) Project Management
13 17 (9.04%) ITIL Certification
13 17 (9.04%) Management Information System
14 16 (8.51%) Cisco
14 16 (8.51%) Incident Management
15 15 (7.98%) CMDB
15 15 (7.98%) Windows 7
15 15 (7.98%) Web Services
15 15 (7.98%) Asset Management
16 13 (6.91%) Firewall
16 13 (6.91%) Stakeholder Management
16 13 (6.91%) VPN

ITSM
Top Related IT Skills in the South East by Category

For the 6 months to 19 September 2014, IT contractor jobs across the South East region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 5 (2.66%) Blackberry Enterprise Server
1 5 (2.66%) IBM Notes
2 3 (1.60%) Apache
2 3 (1.60%) CMS
3 2 (1.06%) Oracle SOA Suite
3 2 (1.06%) GlassFish
3 2 (1.06%) WebLogic
4 1 (0.53%) MS Exchange
4 1 (0.53%) FileNet
4 1 (0.53%) Mule
Applications
1 19 (10.11%) MS Office
2 13 (6.91%) MS Excel
3 7 (3.72%) MS PowerPoint
4 3 (1.60%) MS Project
5 2 (1.06%) Spreadsheet
5 2 (1.06%) Acrobat
Business Applications
1 35 (18.62%) Remedy ITSM
2 11 (5.85%) Remedy AR System
3 4 (2.13%) SAP CRM
4 3 (1.60%) Maximo
4 3 (1.60%) SAP Oil and Gas
5 2 (1.06%) Dynamics CRM
5 2 (1.06%) Dynamics AX
Cloud Services
1 5 (2.66%) Amazon AWS
2 2 (1.06%) SaaS
3 1 (0.53%) Cloud Computing
3 1 (0.53%) Microsoft Azure
Communications & Networking
1 13 (6.91%) Firewall
1 13 (6.91%) VPN
2 11 (5.85%) LAN
3 9 (4.79%) SAN
3 9 (4.79%) WAN
4 8 (4.26%) Cisco ASA
4 8 (4.26%) MPLS
5 7 (3.72%) NAS
6 5 (2.66%) EIGRP
6 5 (2.66%) TACACS
6 5 (2.66%) BGP
6 5 (2.66%) OSPF
6 5 (2.66%) VoIP
6 5 (2.66%) Cisco Nexus
7 4 (2.13%) Cisco ISE
7 4 (2.13%) TCP/IP
7 4 (2.13%) DNS
8 3 (1.60%) Internet
8 3 (1.60%) HTTP
8 3 (1.60%) Wireless
Database & Business Intelligence
1 11 (5.85%) SQL Server
2 8 (4.26%) Relational Database
3 3 (1.60%) MySQL
4 2 (1.06%) Oracle Database
4 2 (1.06%) SQL Server Integration Services
4 2 (1.06%) Oracle Database 11g
4 2 (1.06%) Oracle Database 10g
5 1 (0.53%) DB2
5 1 (0.53%) Data Mining
5 1 (0.53%) SQL Server Reporting Services
5 1 (0.53%) SQL Server 2008
5 1 (0.53%) QlikView
5 1 (0.53%) SQL Server Analysis Services
5 1 (0.53%) SQL Server 2005
5 1 (0.53%) SQL Server 2012
Development Applications
1 3 (1.60%) JUnit
1 3 (1.60%) Maven
1 3 (1.60%) Selenium
1 3 (1.60%) Atlassian Bamboo
1 3 (1.60%) Checkstyle
1 3 (1.60%) FindBugs
1 3 (1.60%) Gradle
2 2 (1.06%) Team Foundation Server
3 1 (0.53%) Visual Studio
3 1 (0.53%) Toad
3 1 (0.53%) LabVIEW
3 1 (0.53%) Redmine
General
1 22 (11.70%) Telecoms
2 21 (11.17%) Finance
3 6 (3.19%) Manufacturing
4 5 (2.66%) Billing
5 4 (2.13%) Marketing
5 4 (2.13%) Electronics
6 3 (1.60%) Banking
6 3 (1.60%) Retail
6 3 (1.60%) Local Government
7 2 (1.06%) Legal
7 2 (1.06%) Publishing
7 2 (1.06%) Back Office
8 1 (0.53%) Pharmaceutical
Job Titles
1 62 (32.98%) Analyst
2 27 (14.36%) Support Analyst
3 23 (12.23%) Consultant
4 13 (6.91%) Service Analyst
5 10 (5.32%) Remedy Analyst
6 9 (4.79%) Desktop Support
6 9 (4.79%) Service Desk Analyst
7 8 (4.26%) Service Manager
7 8 (4.26%) Network Engineer
8 7 (3.72%) Audit Manager
8 7 (3.72%) Developer
8 7 (3.72%) ITSM Consultant
8 7 (3.72%) Compliance Manager
9 6 (3.19%) Remedy Consultant
9 6 (3.19%) Designer
9 6 (3.19%) Desktop Support Analyst
9 6 (3.19%) Change Analyst
9 6 (3.19%) Desktop Analyst
9 6 (3.19%) IT Audit Manager
9 6 (3.19%) Project Manager
Libraries, Frameworks & Software Standards
1 15 (7.98%) Web Services
2 10 (5.32%) XML
3 9 (4.79%) CSS
4 8 (4.26%) HTML
5 6 (3.19%) Middleware
6 4 (2.13%) Ajax
6 4 (2.13%) SAP Basis
7 3 (1.60%) XSD
7 3 (1.60%) SOAP
7 3 (1.60%) JMS
7 3 (1.60%) WSDL
7 3 (1.60%) ActiveMQ
7 3 (1.60%) REST
7 3 (1.60%) JSON
7 3 (1.60%) Apache Camel
Miscellaneous
1 17 (9.04%) Management Information System
2 15 (7.98%) CMDB
3 12 (6.38%) Blackberry
4 8 (4.26%) Analytical Skills
5 6 (3.19%) Video Conferencing
6 5 (2.66%) iPhone
6 5 (2.66%) iPad
7 4 (2.13%) Enterprise Storage
7 4 (2.13%) Data Extraction
7 4 (2.13%) Replication
8 3 (1.60%) DTV
8 3 (1.60%) NHS
8 3 (1.60%) FMCG
8 3 (1.60%) User Experience
9 2 (1.06%) Enterprise Software
9 2 (1.06%) Statistics
9 2 (1.06%) Computer Science
9 2 (1.06%) AS400
9 2 (1.06%) Mainframe
10 1 (0.53%) Firmware
Operating Systems
1 32 (17.02%) Windows
2 15 (7.98%) Windows 7
3 11 (5.85%) UNIX
4 8 (4.26%) Windows XP
5 6 (3.19%) Solaris
5 6 (3.19%) Linux
6 5 (2.66%) AIX
6 5 (2.66%) Apple iOS
7 4 (2.13%) Red Hat Enterprise Linux
8 2 (1.06%) Windows Server 2008
8 2 (1.06%) Windows Server 2003
9 1 (0.53%) Windows NT
Processes & Methodologies
1 134 (71.28%) ITIL
2 124 (65.96%) Service Management
3 21 (11.17%) Problem Management
4 19 (10.11%) Service Delivery
5 18 (9.57%) Project Management
6 16 (8.51%) Incident Management
7 15 (7.98%) Asset Management
8 13 (6.91%) Stakeholder Management
9 12 (6.38%) Configuration Management
10 11 (5.85%) SOA
11 9 (4.79%) Business Continuity
11 9 (4.79%) Information Security
11 9 (4.79%) Migration
11 9 (4.79%) ITIL V3
12 8 (4.26%) Kalman Filter
12 8 (4.26%) Software License Management
12 8 (4.26%) Software Licensing
12 8 (4.26%) Workflow
12 8 (4.26%) Change Management
12 8 (4.26%) Process Management
Programming Languages
1 12 (6.38%) SQL
2 7 (3.72%) Java
2 7 (3.72%) JavaScript
3 6 (3.19%) Shell Script
4 2 (1.06%) RPG IV
4 2 (1.06%) RPG
5 1 (0.53%) PHP
5 1 (0.53%) T-SQL
5 1 (0.53%) VBScript
5 1 (0.53%) C
5 1 (0.53%) Delphi
Qualifications
1 26 (13.83%) Security Cleared
2 20 (10.64%) SC Cleared
3 17 (9.04%) ITIL Certification
4 7 (3.72%) Cisco Certification
4 7 (3.72%) Microsoft Certification
5 6 (3.19%) ITIL Foundation Certificate
5 6 (3.19%) Degree
6 5 (2.66%) CCNP
6 5 (2.66%) DV Cleared
7 4 (2.13%) MCSE
8 3 (1.60%) Six Sigma Green Belt
8 3 (1.60%) MCDST
9 2 (1.06%) BC Cleared
9 2 (1.06%) MCSA
9 2 (1.06%) A+ Certification
9 2 (1.06%) ISEB
10 1 (0.53%) PRINCE2 Certification
10 1 (0.53%) CCIE
10 1 (0.53%) CCNA
10 1 (0.53%) Avaya Certification
Quality Assurance & Compliance
1 31 (16.49%) SLA
2 8 (4.26%) ISO/IEC 27001
3 7 (3.72%) ISO 9000
4 4 (2.13%) QA
5 3 (1.60%) Sarbanes-Oxley
5 3 (1.60%) PCI DSS
6 1 (0.53%) ISO 9001
6 1 (0.53%) COBIT
System Software
1 11 (5.85%) Active Directory
2 7 (3.72%) VMware Infrastructure
3 5 (2.66%) XenApp
4 4 (2.13%) XenDesktop
5 3 (1.60%) ProxySG
5 3 (1.60%) Hyper-V
6 2 (1.06%) Oracle RMAN
7 1 (0.53%) EMC RecoverPoint
7 1 (0.53%) NLBS
7 1 (0.53%) Citrix Presentation Server
7 1 (0.53%) Xen
Systems Management
1 7 (3.72%) SCCM
2 4 (2.13%) Cisco Prime
2 4 (2.13%) Norton AntiVirus
3 3 (1.60%) Systems Management Server (SMS)
4 2 (1.06%) HP UCMDB
4 2 (1.06%) SCOM
4 2 (1.06%) HP Quality Center
4 2 (1.06%) Data Guard
4 2 (1.06%) Netcool
4 2 (1.06%) Netcool/OMNIbus
5 1 (0.53%) Nagios
5 1 (0.53%) Tivoli
5 1 (0.53%) Unicenter
5 1 (0.53%) WSUS
Vendors
1 35 (18.62%) Microsoft
1 35 (18.62%) Remedy
2 28 (14.89%) BMC
3 22 (11.70%) ServiceNow
4 20 (10.64%) Oracle
5 19 (10.11%) HP
6 16 (8.51%) Cisco
7 11 (5.85%) SAP
8 10 (5.32%) Citrix
9 9 (4.79%) VMware
10 6 (3.19%) IBM
10 6 (3.19%) CheckPoint
10 6 (3.19%) Symantec
11 5 (2.66%) Lotus
11 5 (2.66%) Red Hat
11 5 (2.66%) F5
12 4 (2.13%) 3PAR
12 4 (2.13%) NetApp
13 3 (1.60%) Nokia
13 3 (1.60%) Apple
Southampton, Hampshire
Experis Ltd
Rate: Market Rates
Posted: 2 days ago
Reading, Berkshire
Square One Resources
Rate: Unspecified
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Rate: £15.00 per hour
Posted: 2 days ago
Newbury, Berkshire
Resource Solutions Group - Sovereign Housing
Rate: Benefits
Posted: 3 days ago
Surrey
ReThink Recruitment
Rate: £0.00 - £410 per day
Posted: 3 days ago
Fareham, Hampshire
Executive Recruitment Services (ERS)
Rate: £10 - £14 per hour
Posted: 4 days ago
Newbury, Berkshire
Resource Management
Rate: £33120 - £40480 per annum + Benefits
Posted: 5 days ago