The table below looks at the statistics for ITSM skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 5 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Aug 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 145 145 175
Rank change year-on-year
0 +30
Contract jobs citing ITSM 124 109 67
As % of all contract IT jobs located in the South East 1.29% 1.17% 0.78%
As % of the Processes & Methodologies category 1.66% 1.57% 1.08%
Number of daily rates quoted 50 56 26
Average daily rate
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of your Daily Rate
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£375 £394 £333
Average daily rate % change year-on-year
-4.76% +18.42%
90% offered a daily rate of more than £144 £286 £164
10% offered a daily rate of more than £475 £500 £443
UK excluding London average daily rate £375 £380 £375
% change year-on-year
-1.31% +1.33%
Number of hourly rates quoted 4 5 2
Average hourly rate £37.09 £14.00 £11.00
Average hourly rate % change year-on-year
+164.92% +27.27%
UK excluding London average hourly rate £18.52 £17.75 £17.25
% change year-on-year
+4.33% +2.89%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7449 6954 6220
As % of all contract IT jobs located in the South East 77.32% 74.64% 72.42%
Number of daily rates quoted 4507 3809 3356
Average daily rate £400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £275 £243 £250
10% offered a daily rate of more than £515 £500 £500
UK excluding London average daily rate £390 £375 £375
% change year-on-year
+4.00% -
Number of hourly rates quoted 238 264 271
Average hourly rate £23.29 £22.00 £28.25
Average hourly rate % change year-on-year
+5.86% -22.12%
90% offered a hourly rate of more than £12.76 £13.00 £12.88
10% offered a hourly rate of more than £50.00 £52.50 £42.50
UK excluding London average hourly rate £30.50 £25.00 £31.00
% change year-on-year
+22.00% -19.35%

ITSM
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the South East region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South East

ITSM
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the South East region.

ITSM Daily Rate Trend in the South East

ITSM
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the South East region over the 3 months to 5 August 2015.

ITSM Daily Rate Histogram in the South East

ITSM
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the South East region.

ITSM Hourly Rate Trend in the South East

ITSM
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ITSM across the South East region over the 3 months to 5 August 2015.

ITSM Hourly Rate Histogram in the South East

ITSM
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the South East region over the 3 months to 5 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +10 41 £340 -23.89% 9
Buckinghamshire +12 35 £300 -25.00% 2
Surrey +2 25 £420 +29.23% 9
Hampshire -5 18 £425 +6.25% 8
Middlesex 0 2 £400 -20.00%
West Sussex -16 2 £475 +90.95% 2
Kent -7 1 £92 -54.56% 1
ITSM
England

ITSM
Top 30 Related IT Skills in the South East

For the 6 months to 5 August 2015, IT contractor jobs across the South East region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 189 (83.26%) ITIL
2 162 (71.37%) Service Management
3 62 (27.31%) HP
4 54 (23.79%) SQL
5 52 (22.91%) CMDB
6 49 (21.59%) ServiceNow
7 47 (20.70%) Security Cleared
8 45 (19.82%) Project Management
9 42 (18.50%) MS Office
10 41 (18.06%) Web Services
10 41 (18.06%) Microsoft
11 40 (17.62%) BMC
11 40 (17.62%) Java
12 37 (16.30%) XML
12 37 (16.30%) Remedy
12 37 (16.30%) Remedy ITSM
13 34 (14.98%) SC Cleared
13 34 (14.98%) Finance
14 31 (13.66%) CA
15 30 (13.22%) SLA
15 30 (13.22%) MS Excel
16 28 (12.33%) HTML
16 28 (12.33%) Change Management
17 27 (11.89%) Workflow
17 27 (11.89%) CMS
17 27 (11.89%) CSS
17 27 (11.89%) Windows
17 27 (11.89%) ITIL V3
18 26 (11.45%) Unit Testing
19 25 (11.01%) DV Cleared

ITSM
Top Related IT Skills in the South East by Category

For the 6 months to 5 August 2015, IT contractor jobs across the South East region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 27 (11.89%) CMS
2 16 (7.05%) SharePoint
3 12 (5.29%) JBoss
4 6 (2.64%) Lync
5 5 (2.20%) MS Exchange
6 3 (1.32%) IIS
7 2 (0.88%) WebLogic
7 2 (0.88%) IBM Notes
7 2 (0.88%) Apache
7 2 (0.88%) Tomcat
7 2 (0.88%) OpenStack
8 1 (0.44%) Exchange Server 2013
8 1 (0.44%) Exchange Server 2003
Applications
1 42 (18.50%) MS Office
2 30 (13.22%) MS Excel
3 22 (9.69%) MS PowerPoint
4 12 (5.29%) MS Visio
5 2 (0.88%) Spreadsheet
6 1 (0.44%) MS Project
Business Applications
1 37 (16.30%) Remedy ITSM
2 8 (3.52%) Remedy AR System
3 5 (2.20%) assyst
4 3 (1.32%) Dynamics CRM
5 2 (0.88%) SAP CCM
5 2 (0.88%) SAP ERP
Cloud Services
1 5 (2.20%) Office 365
2 3 (1.32%) Amazon AWS
2 3 (1.32%) SaaS
2 3 (1.32%) PaaS
3 2 (0.88%) Cloud Computing
3 2 (0.88%) Microsoft Azure
Communications & Networking
1 11 (4.85%) Internet
2 8 (3.52%) LAN
2 8 (3.52%) DNS
3 7 (3.08%) WAN
4 6 (2.64%) DHCP
5 5 (2.20%) VPN
6 4 (1.76%) Firewall
7 3 (1.32%) BIG-IP
7 3 (1.32%) TCP/IP
7 3 (1.32%) SSL
7 3 (1.32%) iSCSI
7 3 (1.32%) Radio Access Network
8 2 (0.88%) LTE
8 2 (0.88%) Network Security
9 1 (0.44%) 3G
9 1 (0.44%) Wireless
9 1 (0.44%) IPsec
9 1 (0.44%) 2G
9 1 (0.44%) TETRA
9 1 (0.44%) SNMP
Database & Business Intelligence
1 10 (4.41%) Relational Database
2 7 (3.08%) SQL Server
3 3 (1.32%) DB2
3 3 (1.32%) Big Data
3 3 (1.32%) Oracle Database
4 2 (0.88%) MySQL
4 2 (0.88%) Oracle Database 12c
4 2 (0.88%) Oracle Database 11g
4 2 (0.88%) SAP BW
5 1 (0.44%) PostgreSQL
5 1 (0.44%) SQL Server Reporting Services
5 1 (0.44%) MS Access
5 1 (0.44%) Oracle BI EE
Development Applications
1 11 (4.85%) Maven
2 10 (4.41%) Gradle
2 10 (4.41%) JUnit
2 10 (4.41%) Selenium
2 10 (4.41%) Atlassian Bamboo
3 9 (3.96%) Checkstyle
3 9 (3.96%) FindBugs
4 3 (1.32%) PVCS
4 3 (1.32%) ClearCase
5 2 (0.88%) Toad
6 1 (0.44%) JMeter
6 1 (0.44%) TestNG
6 1 (0.44%) TortoiseSVN
6 1 (0.44%) WebDriver
6 1 (0.44%) Cucumber
6 1 (0.44%) Artifactory
General
1 34 (14.98%) Finance
2 23 (10.13%) Telecoms
3 6 (2.64%) Legal
4 5 (2.20%) Billing
5 4 (1.76%) Back Office
6 2 (0.88%) Banking
6 2 (0.88%) Retail
7 1 (0.44%) Military
7 1 (0.44%) Marketing
7 1 (0.44%) French Language
7 1 (0.44%) German Language
7 1 (0.44%) Italian Language
7 1 (0.44%) Portuguese Language
7 1 (0.44%) Spanish Language
Job Titles
1 69 (30.40%) Analyst
2 34 (14.98%) Developer
3 25 (11.01%) Project Manager
3 25 (11.01%) ServiceNow Developer
4 22 (9.69%) Service Manager
5 21 (9.25%) Service Analyst
6 18 (7.93%) Consultant
6 18 (7.93%) Service Desk Analyst
7 12 (5.29%) Support Analyst
8 10 (4.41%) Architect
9 8 (3.52%) 1st Line Support
10 7 (3.08%) Business Analyst
10 7 (3.08%) IT Project Manager
10 7 (3.08%) Incident Manager
10 7 (3.08%) ITSM Consultant
11 6 (2.64%) Senior IT Support
11 6 (2.64%) PMO Manager
11 6 (2.64%) ITIL Manager
11 6 (2.64%) IT Support
11 6 (2.64%) Designer
Libraries, Frameworks & Software Standards
1 41 (18.06%) Web Services
2 37 (16.30%) XML
3 28 (12.33%) HTML
4 27 (11.89%) CSS
5 11 (4.85%) SOAP
6 10 (4.41%) JSON
6 10 (4.41%) REST
7 9 (3.96%) Apache Camel
7 9 (3.96%) ActiveMQ
7 9 (3.96%) XSD
7 9 (3.96%) JMS
7 9 (3.96%) WSDL
8 4 (1.76%) Middleware
9 2 (0.88%) J2EE
9 2 (0.88%) EJB
10 1 (0.44%) .NET
10 1 (0.44%) Ajax
10 1 (0.44%) JSP
10 1 (0.44%) Software Packaging
Miscellaneous
1 52 (22.91%) CMDB
2 14 (6.17%) Analytical Skills
3 13 (5.73%) Data Centre
4 10 (4.41%) Economics
5 8 (3.52%) Computer Science
6 7 (3.08%) PMI
7 6 (2.64%) Management Information System
8 4 (1.76%) Replication
9 3 (1.32%) Mainframe
9 3 (1.32%) SecurID
9 3 (1.32%) Wiki
10 2 (0.88%) Public Cloud
11 1 (0.44%) Fat Client
11 1 (0.44%) RMADS
11 1 (0.44%) Frameworx
11 1 (0.44%) Digital Media
11 1 (0.44%) Tandem
11 1 (0.44%) Thin Client
Operating Systems
1 27 (11.89%) Windows
2 13 (5.73%) UNIX
3 12 (5.29%) Windows Server 2003
4 11 (4.85%) Windows 7
4 11 (4.85%) Windows Server 2008
5 10 (4.41%) Linux
6 3 (1.32%) Ubuntu
6 3 (1.32%) zOS
6 3 (1.32%) CentOS
7 2 (0.88%) Windows XP
8 1 (0.44%) Solaris
8 1 (0.44%) Android
8 1 (0.44%) Red Hat Enterprise Linux
8 1 (0.44%) Apple iOS
8 1 (0.44%) Windows 8
8 1 (0.44%) Windows Server 2012
Processes & Methodologies
1 189 (83.26%) ITIL
2 162 (71.37%) Service Management
3 45 (19.82%) Project Management
4 28 (12.33%) Change Management
5 27 (11.89%) Workflow
5 27 (11.89%) ITIL V3
6 26 (11.45%) Unit Testing
7 22 (9.69%) Knowledge Management
8 20 (8.81%) Content Management
8 20 (8.81%) PRINCE2
8 20 (8.81%) Change Control
9 19 (8.37%) Incident Management
10 17 (7.49%) Problem Management
10 17 (7.49%) Service Delivery
11 15 (6.61%) Agile Software Development
11 15 (6.61%) Configuration Management
12 14 (6.17%) Process Management
13 13 (5.73%) Stakeholder Management
14 12 (5.29%) Disaster Recovery
14 12 (5.29%) Project Planning
Programming Languages
1 54 (23.79%) SQL
2 40 (17.62%) Java
3 5 (2.20%) Perl
4 4 (1.76%) Shell Script
5 3 (1.32%) PowerShell
5 3 (1.32%) VB
5 3 (1.32%) COBOL
5 3 (1.32%) PL/SQL
5 3 (1.32%) JavaScript
6 2 (0.88%) WebLogic Scripting Tool
6 2 (0.88%) VB6
6 2 (0.88%) Korn
7 1 (0.44%) VBScript
7 1 (0.44%) Bash Shell
7 1 (0.44%) C
7 1 (0.44%) C++
7 1 (0.44%) PHP
Qualifications
1 47 (20.70%) Security Cleared
2 34 (14.98%) SC Cleared
3 25 (11.01%) DV Cleared
4 22 (9.69%) Degree
4 22 (9.69%) ITIL Foundation Certificate
5 19 (8.37%) ITIL Certification
6 10 (4.41%) PMI Certification
7 9 (3.96%) PMP
8 4 (1.76%) CISSP
9 3 (1.32%) Cisco Certification
9 3 (1.32%) Microsoft Certification
9 3 (1.32%) PRINCE2 Certification
9 3 (1.32%) MCSE
9 3 (1.32%) MCP
9 3 (1.32%) HNC
9 3 (1.32%) PRINCE2 Practitioner
10 2 (0.88%) MOS
10 2 (0.88%) MCTS
10 2 (0.88%) MCITP
10 2 (0.88%) HND
Quality Assurance & Compliance
1 30 (13.22%) SLA
2 11 (4.85%) QA
3 5 (2.20%) Sarbanes-Oxley
4 2 (0.88%) TickIT
4 2 (0.88%) COBIT
5 1 (0.44%) ISO/IEC 20000
5 1 (0.44%) PMBOK
5 1 (0.44%) 21 CFR Part 11
5 1 (0.44%) ISO 9001
System Software
1 13 (5.73%) Active Directory
2 10 (4.41%) Hyper-V
3 7 (3.08%) VMware Infrastructure
4 3 (1.32%) NFS
Systems Management
1 24 (10.57%) OVSD
2 6 (2.64%) AirWatch
3 5 (2.20%) SCOM
4 4 (1.76%) Cisco IPCC
5 3 (1.32%) WSUS
5 3 (1.32%) Backup Exec
5 3 (1.32%) SCCM
6 2 (0.88%) HP Quality Center
6 2 (0.88%) CA Spectrum
6 2 (0.88%) NetBackup
6 2 (0.88%) Netcool
6 2 (0.88%) Nagios
6 2 (0.88%) Norton AntiVirus
7 1 (0.44%) ServiceCenter
7 1 (0.44%) HP NNM
7 1 (0.44%) WMI
7 1 (0.44%) NetVault Backup
Vendors
1 62 (27.31%) HP
2 49 (21.59%) ServiceNow
3 41 (18.06%) Microsoft
4 40 (17.62%) BMC
5 37 (16.30%) Remedy
6 31 (13.66%) CA
7 14 (6.17%) Oracle
8 8 (3.52%) Cisco
8 8 (3.52%) LANDesk
9 7 (3.08%) VMware
9 7 (3.08%) Citrix
9 7 (3.08%) NetApp
10 5 (2.20%) CheckPoint
10 5 (2.20%) F5
11 4 (1.76%) ArcSight
11 4 (1.76%) SAP
12 3 (1.32%) Juniper
12 3 (1.32%) Symantec
12 3 (1.32%) Red Hat
12 3 (1.32%) Lumension
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