The table below looks at the statistics for ITSM skills in IT contracts advertised for the South East region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 29 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Aug 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 133 153 137
Rank change year-on-year
+20 -16
Contract jobs citing ITSM 132 123 122
As % of all contract IT jobs located in the South East 1.52% 1.27% 1.31%
As % of the Processes & Methodologies category 1.86% 1.59% 1.72%
Number of daily rates quoted 85 47 65
Median daily rate £375 £378 £388
Median daily rate % change year-on-year
-0.66% -2.58%
90% offered a daily rate of more than £256 £145 £175
10% offered a daily rate of more than £500 £475 £515
UK excluding London median daily rate £375 £375 £400
% change year-on-year
- -6.25%
Number of hourly rates quoted 6 10 6
Median hourly rate £59.31 £37.09 £13.50
Median hourly rate % change year-on-year
+59.90% +174.74%
UK excluding London median hourly rate £14.50 £20.38 £14.75
% change year-on-year
-28.83% +38.13%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7092 7715 7102
As % of all contract IT jobs located in the South East 81.65% 79.43% 76.50%
Number of daily rates quoted 4331 4720 3983
Median daily rate £420 £400 £375
Median daily rate % change year-on-year
+5.00% +6.66%
90% offered a daily rate of more than £288 £275 £240
10% offered a daily rate of more than £550 £520 £500
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 267 255 266
Median hourly rate £39.50 £35.00 £21.00
Median hourly rate % change year-on-year
+12.85% +66.66%
90% offered a hourly rate of more than £13.00 £14.00 £12.30
10% offered a hourly rate of more than £59.31 £50.00 £51.00
UK excluding London median hourly rate £29.53 £32.54 £25.75
% change year-on-year
-9.26% +26.36%

ITSM
Jobs Demand Trend in the South East

The demand trend of contract jobs across the South East region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South East

ITSM
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the South East region.

ITSM Daily Rate Trend in the South East

ITSM
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the South East region over the 3 months to 29 August 2016.

ITSM Daily Rate Histogram in the South East

ITSM
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the South East region.

ITSM Hourly Rate Trend in the South East

ITSM
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the South East region over the 3 months to 29 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +19 33 £450 +5.88% 6
Berkshire -5 29 £360 +5.88% 6
Surrey -6 22 £375 -8.53% 6
Buckinghamshire +5 17 £425 +21.42% 1
West Sussex +12 16 £388 -18.42%
Kent - 10 £353 -
Middlesex -1 3 - -
ITSM
England

ITSM
Top 30 Related IT Skills in the South East

For the 6 months to 29 August 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for ITSM.

1 169 (75.11%) ITIL
2 130 (57.78%) Service Management
3 59 (26.22%) ServiceNow
4 52 (23.11%) Security Cleared
5 47 (20.89%) Remedy ITSM
5 47 (20.89%) Remedy
5 47 (20.89%) Windows
6 45 (20.00%) Web Services
7 38 (16.89%) Microsoft
7 38 (16.89%) ITIL V3
8 37 (16.44%) Telecoms
9 34 (15.11%) BMC
9 34 (15.11%) SC Cleared
10 33 (14.67%) Linux
10 33 (14.67%) JavaScript
10 33 (14.67%) Workflow
10 33 (14.67%) Agile Software Development
11 32 (14.22%) HP
11 32 (14.22%) CMDB
12 31 (13.78%) Unix
13 29 (12.89%) SQL
14 28 (12.44%) Oracle
14 28 (12.44%) Finance
15 27 (12.00%) Configuration Management
16 26 (11.56%) SLA
16 26 (11.56%) Problem Management
17 25 (11.11%) Java
18 24 (10.67%) Perl
18 24 (10.67%) Change Management
18 24 (10.67%) Firewall

ITSM
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (6.22%) JBoss
2 11 (4.89%) CMS
3 8 (3.56%) Apache
3 8 (3.56%) Tomcat
4 7 (3.11%) Skype for Business
5 6 (2.67%) WebLogic
6 5 (2.22%) SharePoint
7 2 (0.89%) Adobe Experience Manager
7 2 (0.89%) LiveCycle
8 1 (0.44%) Blackberry Enterprise Server
8 1 (0.44%) IIS
8 1 (0.44%) Office Communications Server
8 1 (0.44%) Oracle Workflow
Applications
1 22 (9.78%) MS Office
2 13 (5.78%) MS Excel
3 3 (1.33%) MS PowerPoint
3 3 (1.33%) MS Visio
Business Applications
1 47 (20.89%) Remedy ITSM
2 11 (4.89%) Remedy AR System
3 8 (3.56%) Oracle Receivables
4 1 (0.44%) SAP Oil and Gas
Cloud Services
1 5 (2.22%) PaaS
2 4 (1.78%) IaaS
2 4 (1.78%) SaaS
3 3 (1.33%) Amazon AWS
3 3 (1.33%) HP Helion
3 3 (1.33%) Microsoft Azure
4 2 (0.89%) Cloud Computing
Communications & Networking
1 24 (10.67%) Firewall
2 19 (8.44%) SSL
2 19 (8.44%) TCP/IP
3 15 (6.67%) LAN
4 14 (6.22%) WAN
5 11 (4.89%) DNS
6 10 (4.44%) Internet
7 9 (4.00%) iSCSI
7 9 (4.00%) LDAP
7 9 (4.00%) tcpdump
7 9 (4.00%) VPN
8 8 (3.56%) Unified Communications
9 6 (2.67%) DHCP
9 6 (2.67%) Network Security
10 5 (2.22%) Ethernet
10 5 (2.22%) VoIP
11 4 (1.78%) IPsec
11 4 (1.78%) SAN
11 4 (1.78%) Skype
12 3 (1.33%) Multicast
Database & Business Intelligence
1 14 (6.22%) PostgreSQL
1 14 (6.22%) Relational Database
2 11 (4.89%) MySQL
3 9 (4.00%) Oracle BI EE
4 6 (2.67%) Oracle Database
5 3 (1.33%) Oracle Database 11g
5 3 (1.33%) Oracle Database 12c
5 3 (1.33%) RDBMS
6 2 (0.89%) Data Warehouse
6 2 (0.89%) MongoDB
6 2 (0.89%) Power BI
6 2 (0.89%) QlikView
6 2 (0.89%) SQL Server
6 2 (0.89%) SQL Server Integration Services
6 2 (0.89%) SQL Server Reporting Services
6 2 (0.89%) Star Schema
7 1 (0.44%) Big Data
Development Applications
1 12 (5.33%) JIRA
2 9 (4.00%) Artifactory
2 9 (4.00%) Atlassian Bamboo
2 9 (4.00%) Gradle
2 9 (4.00%) Maven
2 9 (4.00%) TortoiseSVN
3 7 (3.11%) Rational DOORS
3 7 (3.11%) Team Foundation Server
4 5 (2.22%) Selenium
5 3 (1.33%) Toad
6 2 (0.89%) AdminStudio
7 1 (0.44%) MSI
General
1 37 (16.44%) Telecoms
2 28 (12.44%) Finance
3 3 (1.33%) Banking
3 3 (1.33%) Billing
4 2 (0.89%) Retail
5 1 (0.44%) Electronics
5 1 (0.44%) Financial Institution
5 1 (0.44%) German Language
5 1 (0.44%) Investment Banking
5 1 (0.44%) Manufacturing
5 1 (0.44%) Marketing
5 1 (0.44%) Pharmaceutical
Job Titles
1 57 (25.33%) Analyst
2 34 (15.11%) Developer
3 25 (11.11%) Business Analyst
4 24 (10.67%) ServiceNow Developer
5 22 (9.78%) Consultant
6 19 (8.44%) Architect
7 18 (8.00%) Service Analyst
8 12 (5.33%) Support Engineer
9 11 (4.89%) Administrator
9 11 (4.89%) Service Manager
10 10 (4.44%) Remedy Architect
11 9 (4.00%) Network Analyst
11 9 (4.00%) Support Analyst
12 8 (3.56%) ITSM Analyst
13 7 (3.11%) Network Security Analyst
13 7 (3.11%) Security Analyst
13 7 (3.11%) Technical Architect
13 7 (3.11%) Technical Specialist
14 6 (2.67%) Lead Architect
14 6 (2.67%) Technical Leader
Libraries, Frameworks & Software Standards
1 45 (20.00%) Web Services
2 16 (7.11%) XML
3 15 (6.67%) HTML
4 9 (4.00%) CSS
5 8 (3.56%) J2EE
6 7 (3.11%) REST
6 7 (3.11%) Twitter Bootstrap
7 5 (2.22%) .NET
7 5 (2.22%) Middleware
8 4 (1.78%) SOAP
9 3 (1.33%) EJB
9 3 (1.33%) Node.js
9 3 (1.33%) WebCenter
9 3 (1.33%) WSDL
10 2 (0.89%) LAMP
10 2 (0.89%) LAPP Stack
10 2 (0.89%) XSLT
11 1 (0.44%) AngularJS
11 1 (0.44%) Spring
11 1 (0.44%) XSL
Miscellaneous
1 32 (14.22%) CMDB
2 18 (8.00%) Data Centre
3 15 (6.67%) Management Information System
4 11 (4.89%) Analytical Skills
5 9 (4.00%) Clustering
6 7 (3.11%) RSA SecurID
6 7 (3.11%) Statistics
7 5 (2.22%) Blog
7 5 (2.22%) Computer Science
7 5 (2.22%) Frameworx
8 3 (1.33%) Public Cloud
8 3 (1.33%) Replication
8 3 (1.33%) Smartphone
9 2 (0.89%) CESG
9 2 (0.89%) Hybrid Cloud
9 2 (0.89%) Mathematics
9 2 (0.89%) Performance Metrics
9 2 (0.89%) Visualisation
10 1 (0.44%) Data Structures
10 1 (0.44%) Private Cloud
Operating Systems
1 47 (20.89%) Windows
2 33 (14.67%) Linux
3 31 (13.78%) Unix
4 11 (4.89%) Windows Server 2008
4 11 (4.89%) Windows Server 2012
5 10 (4.44%) AIX
5 10 (4.44%) CentOS
5 10 (4.44%) Windows Server 2003
6 8 (3.56%) Solaris
6 8 (3.56%) Ubuntu
7 5 (2.22%) Windows 7
8 4 (1.78%) Windows NT
8 4 (1.78%) Windows Server
8 4 (1.78%) Windows XP
9 2 (0.89%) Red Hat Enterprise Linux
9 2 (0.89%) Windows 10
10 1 (0.44%) Data ONTAP
Processes & Methodologies
1 169 (75.11%) ITIL
2 130 (57.78%) Service Management
3 38 (16.89%) ITIL V3
4 33 (14.67%) Agile Software Development
4 33 (14.67%) Workflow
5 27 (12.00%) Configuration Management
6 26 (11.56%) Problem Management
7 24 (10.67%) Change Management
8 22 (9.78%) Migration
8 22 (9.78%) Service Delivery
9 21 (9.33%) PRINCE2
9 21 (9.33%) User Stories
10 20 (8.89%) Knowledge Management
10 20 (8.89%) Project Management
11 19 (8.44%) Data Modelling
12 18 (8.00%) Incident Management
13 16 (7.11%) Service Design
14 14 (6.22%) Release Management
14 14 (6.22%) Scrum
15 13 (5.78%) Stakeholder Management
Programming Languages
1 33 (14.67%) JavaScript
2 29 (12.89%) SQL
3 25 (11.11%) Java
4 24 (10.67%) Perl
5 8 (3.56%) C++
6 7 (3.11%) Bash Shell
6 7 (3.11%) PHP
7 6 (2.67%) PowerShell
8 5 (2.22%) Python
9 4 (1.78%) C
10 3 (1.33%) Ruby
10 3 (1.33%) WebLogic Scripting Tool
11 2 (0.89%) VBA
12 1 (0.44%) Shell Script
12 1 (0.44%) VB
Qualifications
1 52 (23.11%) Security Cleared
2 34 (15.11%) SC Cleared
3 14 (6.22%) ITIL Certification
4 11 (4.89%) Cisco Certification
4 11 (4.89%) Degree
5 9 (4.00%) ISEB
6 8 (3.56%) ITIL Foundation Certificate
7 7 (3.11%) DV Cleared
8 6 (2.67%) CCNA
9 4 (1.78%) CCSP
9 4 (1.78%) Microsoft Certification
10 3 (1.33%) CCNP
10 3 (1.33%) CISSP
10 3 (1.33%) ISTQB Foundation Certification
11 2 (0.89%) (ISC)2 CCSP
11 2 (0.89%) CISM
11 2 (0.89%) MCSE
11 2 (0.89%) PMP
11 2 (0.89%) RHCA
12 1 (0.44%) PMI Certification
Quality Assurance & Compliance
1 26 (11.56%) SLA
2 4 (1.78%) COBIT
2 4 (1.78%) QA
3 3 (1.33%) ISO/IEC 27001
4 2 (0.89%) Disclosure Scotland
4 2 (0.89%) ISO/IEC 20000
4 2 (0.89%) ISO22301
5 1 (0.44%) PCI DSS
System Software
1 18 (8.00%) Active Directory
2 10 (4.44%) Virtual Machines
2 10 (4.44%) VMware Infrastructure
3 9 (4.00%) NFS
4 6 (2.67%) Hyper-V
5 4 (1.78%) vSphere
6 1 (0.44%) Microsoft App-V
6 1 (0.44%) Terminal Services
Systems Management
1 14 (6.22%) OVSD
2 12 (5.33%) SCOM
3 5 (2.22%) HP UCMDB
4 3 (1.33%) HP Operations Orchestration
4 3 (1.33%) Unicenter
5 2 (0.89%) Netcool
5 2 (0.89%) SCCM
6 1 (0.44%) Amdocs OSS
6 1 (0.44%) Backup Exec
6 1 (0.44%) BMC PATROL
6 1 (0.44%) HP NNM
6 1 (0.44%) HP SiteScope
6 1 (0.44%) OpenView
6 1 (0.44%) SCSM
6 1 (0.44%) ServiceCenter
Vendors
1 59 (26.22%) ServiceNow
2 47 (20.89%) Remedy
3 38 (16.89%) Microsoft
4 34 (15.11%) BMC
5 32 (14.22%) HP
6 28 (12.44%) Oracle
7 15 (6.67%) Cisco
8 13 (5.78%) F5
9 12 (5.33%) Juniper
9 12 (5.33%) VMware
10 11 (4.89%) CheckPoint
10 11 (4.89%) Red Hat
11 9 (4.00%) Informatica
12 7 (3.11%) Blue Coat
12 7 (3.11%) Palo Alto
12 7 (3.11%) Rally
13 6 (2.67%) CA
13 6 (2.67%) LANDesk
13 6 (2.67%) Twitter
14 3 (1.33%) NetApp
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