ITSM Contracts in the South East

IT Service Management (ITSM)
England > South East

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 126 70 119
Rank change year-on-year -56 +49 +10
Contract jobs citing ITSM 75 186 155
As % of all contract jobs advertised in the South East 1.36% 3.19% 1.99%
As % of the Processes & Methodologies category 1.60% 3.57% 2.23%
Number of daily rates quoted 45 128 103
10th Percentile £210 £295 £169
25th Percentile £410 £363 £218
Median daily rate (50th Percentile) £500 £450 £450
Median % change year-on-year +11.11% - -4.26%
75th Percentile £538 £580 £600
90th Percentile £580 £650 £650
England median daily rate £500 £450 £485
% change year-on-year +11.11% -7.22% +2.11%
Number of hourly rates quoted 0 1 0
Median hourly rate - £22.25 -
England median hourly rate £14.00 £14.50 £14.58
% change year-on-year -3.45% -0.55% -21.19%

All Process and Methodology Skills
South East

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 4,689 5,214 6,955
As % of all contract IT jobs advertised in the South East 84.87% 89.45% 89.51%
Number of daily rates quoted 2,728 3,619 4,703
10th Percentile £243 £250 £225
25th Percentile £400 £405 £390
Median daily rate (50th Percentile) £501 £508 £500
Median % change year-on-year -1.38% +1.50% +11.11%
75th Percentile £623 £619 £588
90th Percentile £700 £700 £675
England median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +9.69%
Number of hourly rates quoted 431 218 287
10th Percentile £13.00 £18.37 £12.23
25th Percentile £18.20 £23.49 £16.06
Median hourly rate £47.50 £50.00 £22.50
Median % change year-on-year -5.00% +122.22% -13.46%
75th Percentile £62.50 £65.00 £48.67
90th Percentile £76.86 £74.85 £62.59
England median hourly rate £35.50 £37.50 £24.35
% change year-on-year -5.33% +54.00% +1.46%

ITSM
Job Vacancy Trend in the South East

Job postings citing ITSM as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for ITSM in the South East

ITSM
Contractor Daily Rate Trend in the South East

3-month moving average daily rate quoted in jobs citing ITSM in the South East.

Daily rate trend for ITSM in the South East

ITSM
Daily Rate Histogram in the South East

Daily rate distribution for jobs citing ITSM in the South East over the 6 months to 27 April 2024.

Daily rate histogram for ITSM in the South East

ITSM
Contractor Hourly Rate Trend in the South East

3-month moving average hourly rates quoted in jobs citing ITSM in the South East.

Hourly rate trend for ITSM in the South East

ITSM
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the South East region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley -51 45 £500 +4.17% 9
Berkshire -3 36 £500 -9.09% 6
Hampshire +10 19 £338 -40.00% 10
Surrey +8 13 £225 -41.94% 1
West Sussex -3 8 £193 -48.48% 1
Buckinghamshire -28 8 £450 -6.25% 2
Middlesex - 3 £180 -
M4 Corridor - 2 £540 -
Oxfordshire +2 1 - - 1
Kent -1 1 £230 +15.00% 4
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.00%) Microsoft Exchange
2 2 (2.67%) CMS
2 2 (2.67%) Confluence
3 1 (1.33%) SharePoint
Applications
1 2 (2.67%) Microsoft Excel
2 1 (1.33%) Microsoft Office
Business Applications
1 3 (4.00%) Remedy ITSM
Cloud Services
1 11 (14.67%) OpenShift
2 7 (9.33%) Microsoft 365
3 6 (8.00%) Azure
4 4 (5.33%) Entra ID
5 3 (4.00%) SaaS
6 2 (2.67%) AWS
6 2 (2.67%) Azure API Management
6 2 (2.67%) Azure Event Grid
6 2 (2.67%) Azure Logic Apps
6 2 (2.67%) IaaS
6 2 (2.67%) PaaS
7 1 (1.33%) Dynamics 365
7 1 (1.33%) GitHub
7 1 (1.33%) Power Platform
Communications & Networking
1 12 (16.00%) Firewall
1 12 (16.00%) VPN
2 8 (10.67%) Cisco Nexus
2 8 (10.67%) DMZ
3 4 (5.33%) VSAN
4 2 (2.67%) Network Security
4 2 (2.67%) WebEx
5 1 (1.33%) DHCP
5 1 (1.33%) SAN
5 1 (1.33%) SNA
5 1 (1.33%) SNMP
5 1 (1.33%) TCP/IP
Database & Business Intelligence
1 6 (8.00%) Elasticsearch
1 6 (8.00%) PostgreSQL
2 1 (1.33%) Power BI
2 1 (1.33%) Relational Database
Development Applications
1 3 (4.00%) JIRA
2 2 (2.67%) Visual Studio
3 1 (1.33%) GitLab
3 1 (1.33%) Hudson
3 1 (1.33%) Jenkins
General
1 13 (17.33%) Social Skills
2 8 (10.67%) Banking
2 8 (10.67%) Investment Banking
3 7 (9.33%) Finance
3 7 (9.33%) Legal
3 7 (9.33%) Retail
4 6 (8.00%) Organisational Skills
5 4 (5.33%) Analytical Skills
5 4 (5.33%) Public Sector
6 2 (2.67%) Automotive
7 1 (1.33%) Aerospace
7 1 (1.33%) Documentation Skills
7 1 (1.33%) Law
7 1 (1.33%) Manufacturing
7 1 (1.33%) Presentation Skills
7 1 (1.33%) Publishing
Job Titles
1 12 (16.00%) Analyst
2 11 (14.67%) Site Engineer
2 11 (14.67%) Site Reliability Engineer
3 10 (13.33%) Developer
4 9 (12.00%) Network Engineer
4 9 (12.00%) ServiceNow Developer
5 8 (10.67%) Architect
5 8 (10.67%) Blue Coat Engineer
5 8 (10.67%) Cisco Engineer
5 8 (10.67%) Cisco Network Engineer
5 8 (10.67%) Juniper Engineer
5 8 (10.67%) Service Analyst
6 6 (8.00%) Service Architect
7 5 (6.67%) Service Management Analyst
8 4 (5.33%) IT Engineer
8 4 (5.33%) Lead
8 4 (5.33%) Support Engineer
9 3 (4.00%) IT Support
9 3 (4.00%) Service Manager
9 3 (4.00%) Virtualisation Engineer
Libraries, Frameworks & Software Standards
1 6 (8.00%) Kafka
2 5 (6.67%) Web Services
3 3 (4.00%) Middleware
4 2 (2.67%) .NET
5 1 (1.33%) CSS
5 1 (1.33%) HTML
5 1 (1.33%) XML
Miscellaneous
1 10 (13.33%) Cloud Native
2 9 (12.00%) Management Information System
3 8 (10.67%) CMDB
4 2 (2.67%) Onboarding
4 2 (2.67%) Product Ownership
4 2 (2.67%) Public Cloud
4 2 (2.67%) Video Conferencing
5 1 (1.33%) Smartphone
Operating Systems
1 9 (12.00%) Windows
2 5 (6.67%) Windows 10
3 3 (4.00%) Linux
4 2 (2.67%) Unix
5 1 (1.33%) Android
5 1 (1.33%) Apple iOS
5 1 (1.33%) Red Hat Enterprise Linux
5 1 (1.33%) Solaris
5 1 (1.33%) Windows 7
Processes & Methodologies
1 32 (42.67%) ITIL
2 25 (33.33%) Service Management
3 23 (30.67%) Agile
4 12 (16.00%) Collaborative Working
4 12 (16.00%) DevOps
4 12 (16.00%) High Availability
5 11 (14.67%) Site Reliability Engineering
6 10 (13.33%) Configuration Management
6 10 (13.33%) GitOps
6 10 (13.33%) Microservices
7 9 (12.00%) Task Automation
8 8 (10.67%) Architectural Patterns
8 8 (10.67%) Change Control
8 8 (10.67%) Containerisation
8 8 (10.67%) Continuous Improvement
8 8 (10.67%) Design Patterns
9 7 (9.33%) Coaching
9 7 (9.33%) Customer Requirements
9 7 (9.33%) Incident Response
9 7 (9.33%) Problem-Solving
Programming Languages
1 3 (4.00%) Java
1 3 (4.00%) Python
2 2 (2.67%) C#
2 2 (2.67%) PHP
2 2 (2.67%) Ruby
3 1 (1.33%) JavaScript
3 1 (1.33%) PowerShell
3 1 (1.33%) SQL
Qualifications
1 39 (52.00%) Security Cleared
2 29 (38.67%) SC Cleared
3 8 (10.67%) Degree
4 5 (6.67%) Computer Science Degree
4 5 (6.67%) DV Cleared
5 4 (5.33%) VCAP
5 4 (5.33%) VMware Certified Professional (VCP)
6 3 (4.00%) ITIL Certification
7 2 (2.67%) Azure Certification
7 2 (2.67%) BPSS Clearance
8 1 (1.33%) DBS Check
8 1 (1.33%) HNC
Quality Assurance & Compliance
1 8 (10.67%) SLA
2 3 (4.00%) ISO/IEC 20000
3 2 (2.67%) ISO 9001
3 2 (2.67%) ISO/IEC 27001
4 1 (1.33%) QA
System Software
1 11 (14.67%) Active Directory
2 6 (8.00%) VMware Infrastructure
3 5 (6.67%) VMware NSX
4 4 (5.33%) vSphere
5 3 (4.00%) Hyper-V
6 2 (2.67%) Docker
6 2 (2.67%) Virtual Machines
7 1 (1.33%) NFS
7 1 (1.33%) Virtual Desktop
Systems Management
1 10 (13.33%) Kubernetes
2 6 (8.00%) Argo
2 6 (8.00%) Grafana
2 6 (8.00%) Istio
2 6 (8.00%) Kibana
2 6 (8.00%) Prometheus
3 2 (2.67%) IBM BigFix
3 2 (2.67%) SCCM
3 2 (2.67%) Single Sign-On
3 2 (2.67%) Tivoli
4 1 (1.33%) Ansible
4 1 (1.33%) Microsoft Intune
4 1 (1.33%) Progress Chef
4 1 (1.33%) Puppet
4 1 (1.33%) SmoothWall
4 1 (1.33%) Terraform
4 1 (1.33%) vRealize
4 1 (1.33%) VxRail
Vendors
1 22 (29.33%) ServiceNow
2 10 (13.33%) Microsoft
3 9 (12.00%) Cisco
4 8 (10.67%) Blue Coat
4 8 (10.67%) CheckPoint
4 8 (10.67%) Fortinet
4 8 (10.67%) Juniper
5 7 (9.33%) VMware
6 3 (4.00%) Citrix
6 3 (4.00%) Remedy
7 2 (2.67%) Bloomberg
7 2 (2.67%) Dell
7 2 (2.67%) Oracle
7 2 (2.67%) Reuters
8 1 (1.33%) iManage
8 1 (1.33%) LogRhythm
8 1 (1.33%) Palo Alto
8 1 (1.33%) Salesforce
8 1 (1.33%) SolarWinds
8 1 (1.33%) Wyse