The table below looks at the statistics for ITSM skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 20 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Nov 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 181 183 201
Rank change year-on-year
+2 +18
Contract jobs citing ITSM 76 54 42
As % of all contract IT jobs located in the South East 0.78% 0.64% 0.48%
As % of the Processes & Methodologies category 1.06% 0.91% 0.68%
Number of daily rates quoted 36 31 15
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£375 £375 £325
Average daily rate % change year-on-year
- +15.38%
90% offered a daily rate of more than £175 £150 £172
10% offered a daily rate of more than £425 £465 £390
UK excluding London average daily rate £400 £375 £338
% change year-on-year
+6.66% +11.11%
Number of hourly rates quoted 18 5 9
Average hourly rate £11.15 £18.70 £14.50
Average hourly rate % change year-on-year
-40.37% +28.96%
90% offered a hourly rate of more than £7.75 £15.88 £11.16
10% offered a hourly rate of more than £15.00 £20.98 £24.00
UK excluding London average hourly rate £15.00 £14.81 £14.75
% change year-on-year
+1.28% +0.40%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
7150 5911 6136
As % of all contract IT jobs located in the South East 73.18% 70.40% 70.37%
Number of daily rates quoted 4032 3216 2981
Average daily rate £375 £375 £375
90% offered a daily rate of more than £250 £250 £250
10% offered a daily rate of more than £525 £525 £500
UK excluding London average daily rate £380 £363 £370
% change year-on-year
+4.82% -2.02%
Number of hourly rates quoted 262 236 334
Average hourly rate £21.00 £32.50 £22.50
Average hourly rate % change year-on-year
-35.38% +44.44%
90% offered a hourly rate of more than £11.35 £12.50 £12.00
10% offered a hourly rate of more than £45.00 £45.00 £43.48
UK excluding London average hourly rate £25.00 £30.00 £29.00
% change year-on-year
-16.66% +3.44%

ITSM
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the South East region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the South East

ITSM
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the South East region.

ITSM Daily Rate Trend in the South East

ITSM
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the South East region over the 3 months to 20 November 2014.

ITSM Daily Rate Histogram in the South East

ITSM
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the South East region.

ITSM Hourly Rate Trend in the South East

ITSM
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the South East region over the 3 months to 20 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +20 24 £400 - 2
Surrey -5 20 £325 -10.34% 3
Buckinghamshire 0 17 £423 +25.18% 3
Hampshire -30 6 £435 +10.12% 1
Oxfordshire -20 5 £400 -
Kent -2 2 £145 -61.33%
Middlesex - - - - 1
West Sussex - - - -
M4 Corridor - - - -
Thames Valley - - - -
ITSM
England

ITSM
Top 30 Related IT Skills in the South East

For the 6 months to 20 November 2014, IT contractor jobs across the South East region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 139 (70.56%) ITIL
2 131 (66.50%) Service Management
3 57 (28.93%) Microsoft
4 31 (15.74%) Windows
5 30 (15.23%) Remedy
5 30 (15.23%) Remedy ITSM
6 29 (14.72%) MS Office
7 28 (14.21%) MS Excel
8 27 (13.71%) SLA
9 26 (13.20%) BMC
10 25 (12.69%) Finance
10 25 (12.69%) Security Cleared
11 24 (12.18%) Service Delivery
12 23 (11.68%) Telecoms
12 23 (11.68%) Problem Management
13 21 (10.66%) ITIL Certification
13 21 (10.66%) Project Management
13 21 (10.66%) SC Cleared
14 20 (10.15%) ServiceNow
14 20 (10.15%) Cisco
14 20 (10.15%) HP
15 18 (9.14%) Web Services
15 18 (9.14%) CMDB
16 17 (8.63%) Management Information System
17 16 (8.12%) SOA
17 16 (8.12%) Incident Management
17 16 (8.12%) Analytical Skills
18 15 (7.61%) Windows 7
19 14 (7.11%) Oracle
19 14 (7.11%) Active Directory

ITSM
Top Related IT Skills in the South East by Category

For the 6 months to 20 November 2014, IT contractor jobs across the South East region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 5 (2.54%) IBM Notes
2 3 (1.52%) Apache
2 3 (1.52%) SharePoint
2 3 (1.52%) Blackberry Enterprise Server
2 3 (1.52%) JBoss
3 2 (1.02%) WebLogic
3 2 (1.02%) Oracle SOA Suite
3 2 (1.02%) CMS
3 2 (1.02%) GlassFish
4 1 (0.51%) Mule
Applications
1 29 (14.72%) MS Office
2 28 (14.21%) MS Excel
3 5 (2.54%) MS PowerPoint
4 3 (1.52%) MS Project
5 2 (1.02%) Spreadsheet
5 2 (1.02%) Acrobat
Business Applications
1 30 (15.23%) Remedy ITSM
2 5 (2.54%) Remedy AR System
2 5 (2.54%) SAP Oil and Gas
3 4 (2.03%) SAP CRM
4 2 (1.02%) Dynamics CRM
4 2 (1.02%) Dynamics AX
Cloud Services
1 5 (2.54%) Amazon AWS
2 3 (1.52%) Office 365
3 2 (1.02%) SaaS
4 1 (0.51%) PaaS
4 1 (0.51%) Cloud Computing
4 1 (0.51%) Microsoft Azure
Communications & Networking
1 14 (7.11%) Firewall
2 12 (6.09%) VPN
2 12 (6.09%) SAN
3 11 (5.58%) Internet
3 11 (5.58%) LAN
3 11 (5.58%) NAS
4 10 (5.08%) WAN
5 8 (4.06%) Cisco ASA
6 7 (3.55%) MPLS
6 7 (3.55%) BGP
7 6 (3.05%) DNS
8 5 (2.54%) EIGRP
8 5 (2.54%) TACACS
8 5 (2.54%) OSPF
8 5 (2.54%) Cisco Nexus
9 4 (2.03%) Cisco ISE
9 4 (2.03%) VoIP
9 4 (2.03%) DHCP
9 4 (2.03%) TCP/IP
10 3 (1.52%) Radio Access Network
Database & Business Intelligence
1 13 (6.60%) SQL Server
2 8 (4.06%) Relational Database
3 3 (1.52%) MySQL
3 3 (1.52%) Oracle Database
3 3 (1.52%) Oracle Database 10g
3 3 (1.52%) Oracle Database 11g
4 2 (1.02%) SQL Server Integration Services
5 1 (0.51%) QlikView
5 1 (0.51%) SQL Server Analysis Services
5 1 (0.51%) SQL Server 2008
5 1 (0.51%) SQL Server 2012
5 1 (0.51%) SQL Server Reporting Services
5 1 (0.51%) SQL Server 2005
5 1 (0.51%) DB2
5 1 (0.51%) Data Mining
Development Applications
1 3 (1.52%) Maven
1 3 (1.52%) Checkstyle
1 3 (1.52%) Selenium
1 3 (1.52%) Atlassian Bamboo
1 3 (1.52%) JUnit
1 3 (1.52%) FindBugs
1 3 (1.52%) Gradle
2 2 (1.02%) Team Foundation Server
3 1 (0.51%) Redmine
3 1 (0.51%) Visual Studio
3 1 (0.51%) LabVIEW
General
1 25 (12.69%) Finance
2 23 (11.68%) Telecoms
3 6 (3.05%) Marketing
3 6 (3.05%) Electronics
4 5 (2.54%) Manufacturing
4 5 (2.54%) Billing
5 2 (1.02%) Legal
5 2 (1.02%) Publishing
5 2 (1.02%) Retail
5 2 (1.02%) Multimedia
5 2 (1.02%) Back Office
6 1 (0.51%) Aerospace
Job Titles
1 62 (31.47%) Analyst
2 25 (12.69%) Support Analyst
3 22 (11.17%) Consultant
4 18 (9.14%) Service Analyst
5 16 (8.12%) Service Manager
6 13 (6.60%) Service Desk Analyst
7 12 (6.09%) 1st Line Support
8 10 (5.08%) Architect
8 10 (5.08%) Desktop Support
9 8 (4.06%) Business Analyst
9 8 (4.06%) Network Engineer
10 7 (3.55%) Operations Manager
10 7 (3.55%) Remedy Consultant
10 7 (3.55%) 1st Line Support Analyst
10 7 (3.55%) Designer
11 6 (3.05%) Remedy Analyst
11 6 (3.05%) Desktop Analyst
11 6 (3.05%) Desktop Support Analyst
11 6 (3.05%) Administrator
12 5 (2.54%) Change Analyst
Libraries, Frameworks & Software Standards
1 18 (9.14%) Web Services
2 8 (4.06%) XML
2 8 (4.06%) HTML
2 8 (4.06%) Middleware
3 7 (3.55%) CSS
4 4 (2.03%) SAP Basis
4 4 (2.03%) Ajax
5 3 (1.52%) JSON
5 3 (1.52%) REST
5 3 (1.52%) Apache Camel
5 3 (1.52%) ActiveMQ
5 3 (1.52%) SOAP
5 3 (1.52%) XSD
5 3 (1.52%) JMS
5 3 (1.52%) WSDL
Miscellaneous
1 18 (9.14%) CMDB
2 17 (8.63%) Management Information System
3 16 (8.12%) Analytical Skills
4 10 (5.08%) Blackberry
5 6 (3.05%) Video Conferencing
6 5 (2.54%) Data Extraction
6 5 (2.54%) iPhone
6 5 (2.54%) DTV
6 5 (2.54%) iPad
7 4 (2.03%) Enterprise Storage
7 4 (2.03%) Enterprise Software
8 3 (1.52%) User Experience
8 3 (1.52%) Mainframe
8 3 (1.52%) AS400
9 2 (1.02%) PKI
9 2 (1.02%) Statistics
9 2 (1.02%) Computer Science
9 2 (1.02%) N-Tier
10 1 (0.51%) Smartphone
10 1 (0.51%) VLE
Operating Systems
1 31 (15.74%) Windows
2 15 (7.61%) Windows 7
3 9 (4.57%) Linux
3 9 (4.57%) Windows XP
4 8 (4.06%) UNIX
5 6 (3.05%) Solaris
6 5 (2.54%) Apple iOS
7 4 (2.03%) Red Hat Enterprise Linux
7 4 (2.03%) AIX
8 1 (0.51%) Windows Server 2003
8 1 (0.51%) Ubuntu
8 1 (0.51%) Windows Server 2008
8 1 (0.51%) CentOS
8 1 (0.51%) Windows NT
Processes & Methodologies
1 139 (70.56%) ITIL
2 131 (66.50%) Service Management
3 24 (12.18%) Service Delivery
4 23 (11.68%) Problem Management
5 21 (10.66%) Project Management
6 16 (8.12%) SOA
6 16 (8.12%) Incident Management
7 13 (6.60%) Stakeholder Management
7 13 (6.60%) Asset Management
8 10 (5.08%) Configuration Management
9 9 (4.57%) Software License Management
9 9 (4.57%) Software Licensing
10 8 (4.06%) IT Asset Management
10 8 (4.06%) Software Asset Management
10 8 (4.06%) ITIL V2
11 7 (3.55%) Stakeholder Engagement
11 7 (3.55%) Operations Management
11 7 (3.55%) Business Intelligence
11 7 (3.55%) CRM
11 7 (3.55%) Risk Assessment
Programming Languages
1 12 (6.09%) SQL
2 7 (3.55%) C
2 7 (3.55%) JavaScript
3 5 (2.54%) Java
4 3 (1.52%) RPG
4 3 (1.52%) Shell Script
4 3 (1.52%) RPG IV
5 1 (0.51%) RPG/400
5 1 (0.51%) T-SQL
5 1 (0.51%) PHP
5 1 (0.51%) Delphi
Qualifications
1 25 (12.69%) Security Cleared
2 21 (10.66%) SC Cleared
2 21 (10.66%) ITIL Certification
3 13 (6.60%) ITIL Foundation Certificate
4 7 (3.55%) Cisco Certification
5 6 (3.05%) Degree
6 5 (2.54%) Microsoft Certification
6 5 (2.54%) DV Cleared
6 5 (2.54%) CCNP
7 4 (2.03%) MCSE
8 3 (1.52%) Six Sigma Green Belt
8 3 (1.52%) A+ Certification
8 3 (1.52%) MCDST
9 1 (0.51%) PRINCE2 Certification
9 1 (0.51%) CCIE
9 1 (0.51%) CCNA
9 1 (0.51%) ISEB
9 1 (0.51%) Avaya Certification
9 1 (0.51%) PMP
9 1 (0.51%) PMI Certification
Quality Assurance & Compliance
1 27 (13.71%) SLA
2 4 (2.03%) QA
3 3 (1.52%) Sarbanes-Oxley
System Software
1 14 (7.11%) Active Directory
2 9 (4.57%) VMware Infrastructure
3 4 (2.03%) XenApp
3 4 (2.03%) XenDesktop
4 3 (1.52%) Oracle RMAN
4 3 (1.52%) ProxySG
5 2 (1.02%) Hyper-V
5 2 (1.02%) Terminal Services
5 2 (1.02%) VMware ESX
6 1 (0.51%) Firmware
6 1 (0.51%) EMC RecoverPoint
6 1 (0.51%) NFS
Systems Management
1 7 (3.55%) SCCM
2 4 (2.03%) Norton AntiVirus
2 4 (2.03%) Cisco Prime
3 3 (1.52%) Systems Management Server (SMS)
3 3 (1.52%) Netcool
3 3 (1.52%) SCOM
3 3 (1.52%) Data Guard
4 2 (1.02%) HP UCMDB
4 2 (1.02%) Symantec Endpoint Protection
4 2 (1.02%) Netcool/OMNIbus
4 2 (1.02%) BMC PATROL
4 2 (1.02%) Backup Exec
5 1 (0.51%) OVSD
5 1 (0.51%) ServiceCenter
5 1 (0.51%) Nagios
5 1 (0.51%) OpenView
5 1 (0.51%) Unicenter
5 1 (0.51%) ZABBIX
5 1 (0.51%) HP Quality Center
5 1 (0.51%) Cisco UCCX
Vendors
1 57 (28.93%) Microsoft
2 30 (15.23%) Remedy
3 26 (13.20%) BMC
4 20 (10.15%) HP
4 20 (10.15%) Cisco
4 20 (10.15%) ServiceNow
5 14 (7.11%) Oracle
6 13 (6.60%) SAP
7 11 (5.58%) VMware
8 8 (4.06%) Citrix
9 6 (3.05%) IBM
9 6 (3.05%) Symantec
9 6 (3.05%) F5
10 5 (2.54%) Lotus
10 5 (2.54%) Red Hat
10 5 (2.54%) NetApp
11 4 (2.03%) 3PAR
12 3 (1.52%) Crossbeam
12 3 (1.52%) Barracuda Networks
12 3 (1.52%) Blue Coat
South East
Arden Resourcing Limited
Rate: From £400 to £450 per day 6 months +
Posted: 3 days ago
Milton Keynes, Buckinghamshire
Global Technology Solutions Ltd
Rate: £15.00 per hour
Posted: 3 days ago
Berkshire
Interquest - ITQ Financial - Tunbridge Wells
Rate: £130 - £160 per day
Posted: 8 days ago
Reading
Templeton and Partners - SAP & UK Account
Rate: £400 - 450 per day
Posted: 24 days ago