The table below looks at the statistics for the IT Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 27 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Nov 2014
Same period 2013 Same period 2012
IT Support
Rank 200 178 176
Rank change year-on-year
-22 -2
Contract jobs requiring an IT Support 58 57 56
As % of all contract IT jobs located in the South East 0.59% 0.68% 0.65%
As % of the Job Titles category 0.64% 0.74% 0.70%
Number of daily rates quoted 18 16 9
Average daily rate
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£150 £150 £150
90% offered a daily rate of more than £110 £114 £116
10% offered a daily rate of more than £210 £323 £170
UK excluding London average daily rate £150 £145 £125
% change year-on-year
+3.44% +16.00%
Number of hourly rates quoted 26 26 34
Average hourly rate £14.00 £13.75 £15.00
Average hourly rate % change year-on-year
+1.81% -8.33%
90% offered a hourly rate of more than £10.75 £9.03 £11.50
10% offered a hourly rate of more than £24.50 £25.00 £20.70
UK excluding London average hourly rate £13.87 £13.60 £14.00
% change year-on-year
+1.98% -2.85%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8997 7725 7969
As % of all contract IT jobs located in the South East 91.57% 92.51% 92.86%
Number of daily rates quoted 4977 4137 3785
Average daily rate £375 £363 £361
Average daily rate % change year-on-year
+3.44% +0.55%
90% offered a daily rate of more than £218 £220 £213
10% offered a daily rate of more than £513 £500 £495
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 494 465 631
Average hourly rate £15.00 £14.50 £17.50
Average hourly rate % change year-on-year
+3.44% -17.14%
90% offered a hourly rate of more than £10.61 £11.00 £11.00
10% offered a hourly rate of more than £41.50 £36.50 £41.00
UK excluding London average hourly rate £16.00 £16.00 £18.00
% change year-on-year
- -11.11%

IT Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing IT Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in the South East

IT Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support across the South East region.

IT Support Daily Rate Trend in the South East

IT Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support across the South East region over the 3 months to 27 November 2014.

IT Support Daily Rate Histogram in the South East

IT Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support across the South East region.

IT Support Hourly Rate Trend in the South East

IT Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support across the South East region over the 3 months to 27 November 2014.

IT Support Hourly Rate Histogram in the South East

IT Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the South East region over the 3 months to 27 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +5 13 £203 +35.00% 9
Hampshire -31 12 £140 +24.44% 14
Surrey -6 10 £120 -62.50% 8
Oxfordshire -25 7 £133 -57.60%
Kent +2 6 £175 +63.55% 2
East Sussex +6 4 £110 -67.64% 3
West Sussex -2 4 - - 2
Buckinghamshire -17 2 £280 +86.66% 7
IT Support
England

IT Support
Top 30 Related IT Skills in the South East

For the 6 months to 27 November 2014, IT contractor jobs across the South East region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 78 (60.47%) Windows
2 51 (39.53%) MS Office
3 48 (37.21%) Microsoft
4 46 (35.66%) Active Directory
5 41 (31.78%) Windows 7
6 33 (25.58%) MS Exchange
7 32 (24.81%) ITIL
8 29 (22.48%) MS Excel
9 26 (20.16%) Windows XP
10 24 (18.60%) Windows Server 2008
11 16 (12.40%) Windows Server 2003
12 14 (10.85%) Citrix
12 14 (10.85%) WAN
12 14 (10.85%) LAN
13 13 (10.08%) SLA
14 12 (9.30%) Microsoft Certification
15 11 (8.53%) DHCP
15 11 (8.53%) Security Cleared
15 11 (8.53%) Windows 8
16 10 (7.75%) DNS
17 9 (6.98%) SharePoint
17 9 (6.98%) MCSE
17 9 (6.98%) SC Cleared
18 8 (6.20%) SCCM
18 8 (6.20%) SQL
19 7 (5.43%) MCP
19 7 (5.43%) TCP/IP
19 7 (5.43%) Blackberry
19 7 (5.43%) Firewall
19 7 (5.43%) Service Management

IT Support
Top Related IT Skills in the South East by Category

For the 6 months to 27 November 2014, IT contractor jobs across the South East region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 33 (25.58%) MS Exchange
2 9 (6.98%) SharePoint
3 4 (3.10%) SharePoint 2010
4 3 (2.33%) LiveLink
4 3 (2.33%) IBM Notes
5 2 (1.55%) Tomcat
5 2 (1.55%) WebLogic
5 2 (1.55%) IIS
5 2 (1.55%) Exchange Server 2010
6 1 (0.78%) SharePoint Server
6 1 (0.78%) Blackberry Enterprise Server
Applications
1 51 (39.53%) MS Office
2 29 (22.48%) MS Excel
3 3 (2.33%) MS PowerPoint
4 1 (0.78%) Adobe Creative Suite
4 1 (0.78%) Acrobat
4 1 (0.78%) MS Project
4 1 (0.78%) MS Visio
Business Applications
1 1 (0.78%) Oracle Payables
1 1 (0.78%) Oracle Receivables
1 1 (0.78%) Oracle iProcurement
1 1 (0.78%) Oracle General Ledger
1 1 (0.78%) assyst
Cloud Services
1 3 (2.33%) Office 365
2 1 (0.78%) SaaS
Communications & Networking
1 14 (10.85%) WAN
1 14 (10.85%) LAN
2 11 (8.53%) DHCP
3 10 (7.75%) DNS
4 7 (5.43%) TCP/IP
4 7 (5.43%) Firewall
5 6 (4.65%) Internet
5 6 (4.65%) VPN
6 3 (2.33%) IP Telephony
6 3 (2.33%) VoIP
7 2 (1.55%) Wireless
8 1 (0.78%) Network Security
8 1 (0.78%) 3G
8 1 (0.78%) Wi-Fi
8 1 (0.78%) DSL
Database & Business Intelligence
1 1 (0.78%) EDRMS
1 1 (0.78%) Data Warehouse
Development Applications
1 1 (0.78%) Oracle Forms
General
1 4 (3.10%) Finance
2 3 (2.33%) German Language
2 3 (2.33%) Marketing
2 3 (2.33%) Pharmaceutical
2 3 (2.33%) Telecoms
2 3 (2.33%) Military
3 2 (1.55%) Advertising
3 2 (1.55%) Electronics
4 1 (0.78%) Dutch Language
4 1 (0.78%) French Language
4 1 (0.78%) Spanish Language
4 1 (0.78%) Retail
4 1 (0.78%) General Ledger
4 1 (0.78%) Legal
Libraries, Frameworks & Software Standards
1 2 (1.55%) HTML
1 2 (1.55%) CSS
1 2 (1.55%) JSP
2 1 (0.78%) Application Packaging
Miscellaneous
1 7 (5.43%) Blackberry
2 6 (4.65%) Analytical Skills
3 4 (3.10%) Video Conferencing
4 3 (2.33%) iPad
4 3 (2.33%) iPhone
5 2 (1.55%) Management Information System
5 2 (1.55%) Clustering
5 2 (1.55%) Computer Science
6 1 (0.78%) Fat Client
6 1 (0.78%) Smartphone
6 1 (0.78%) Mathematics
6 1 (0.78%) Thin Client
6 1 (0.78%) VLE
Operating Systems
1 78 (60.47%) Windows
2 41 (31.78%) Windows 7
3 26 (20.16%) Windows XP
4 24 (18.60%) Windows Server 2008
5 16 (12.40%) Windows Server 2003
6 11 (8.53%) Windows 8
7 6 (4.65%) Windows 2000
7 6 (4.65%) Windows Vista
8 4 (3.10%) Windows Server 2012
9 3 (2.33%) Mac OS
10 2 (1.55%) UNIX
10 2 (1.55%) Mac OS X
11 1 (0.78%) Apple iOS
Processes & Methodologies
1 32 (24.81%) ITIL
2 7 (5.43%) Service Management
3 6 (4.65%) Change Management
4 5 (3.88%) Incident Management
4 5 (3.88%) Configuration Management
5 4 (3.10%) Service Delivery
5 4 (3.10%) Problem Management
5 4 (3.10%) Network Management
6 3 (2.33%) Line Management
6 3 (2.33%) Time Management
6 3 (2.33%) Project Management
7 2 (1.55%) Web Development
7 2 (1.55%) ITIL V3
7 2 (1.55%) Software Distribution
8 1 (0.78%) Kalman Filter
8 1 (0.78%) Server Monitoring
8 1 (0.78%) Change Control
8 1 (0.78%) Root Cause Analysis
8 1 (0.78%) Capacity Planning
8 1 (0.78%) Investment Management
Programming Languages
1 8 (6.20%) SQL
2 5 (3.88%) C
3 2 (1.55%) PL/SQL
3 2 (1.55%) Java
3 2 (1.55%) VBScript
3 2 (1.55%) PowerShell
4 1 (0.78%) JavaScript
Qualifications
1 12 (9.30%) Microsoft Certification
2 11 (8.53%) Security Cleared
3 9 (6.98%) MCSE
3 9 (6.98%) SC Cleared
4 7 (5.43%) MCP
5 5 (3.88%) Degree
6 4 (3.10%) DV Cleared
7 2 (1.55%) MCSA
7 2 (1.55%) ITIL Certification
7 2 (1.55%) MCDST
8 1 (0.78%) MCITP
8 1 (0.78%) CCNA
8 1 (0.78%) Citrix Certification
8 1 (0.78%) Cisco Certification
Quality Assurance & Compliance
1 13 (10.08%) SLA
2 1 (0.78%) ISO/IEC 27001
System Software
1 46 (35.66%) Active Directory
2 6 (4.65%) VMware Infrastructure
3 2 (1.55%) Hyper-V
4 1 (0.78%) Microsoft App-V
Systems Management
1 8 (6.20%) SCCM
2 3 (2.33%) SCOM
3 2 (1.55%) WSUS
4 1 (0.78%) OpenView Configuration Management
Vendors
1 48 (37.21%) Microsoft
2 14 (10.85%) Citrix
3 6 (4.65%) VMware
4 5 (3.88%) HP
4 5 (3.88%) Apple
5 4 (3.10%) Dell
6 3 (2.33%) Google
6 3 (2.33%) Lotus
6 3 (2.33%) Oracle
7 2 (1.55%) Open Text
7 2 (1.55%) SAP
7 2 (1.55%) Remedy
7 2 (1.55%) McAfee
7 2 (1.55%) Cisco
7 2 (1.55%) Adobe
7 2 (1.55%) ServiceNow
8 1 (0.78%) Capita
8 1 (0.78%) Salesforce.com
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