ICT Support Contracts

ICT Support
UK

The median ICT Support daily rate in the UK is £201 according to job vacancies posted during the 6 months to 11 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 573 684 824
Rank change year-on-year +111 +140 -126
Contract jobs requiring an ICT Support 17 15 20
As % of all contract jobs advertised in the UK 0.040% 0.026% 0.023%
As % of the Job Titles category 0.043% 0.027% 0.024%
Number of daily rates quoted 13 11 19
10th Percentile £169 £150 £115
25th Percentile £185 £161 £138
Median daily rate (50th Percentile) £201 £190 £173
Median % change year-on-year +5.79% +10.14% +27.78%
75th Percentile £210 £196 £183
90th Percentile £219 £284 £203
UK excluding London median daily rate £190 £175 £173
% change year-on-year +8.57% +1.45% +32.69%
Number of hourly rates quoted 4 1 0
10th Percentile - - -
25th Percentile £13.86 £13.75 -
Median hourly rate £14.79 £14.00 -
Median % change year-on-year +5.64% - -
75th Percentile £15.95 £14.25 -
90th Percentile £16.36 - -
UK excluding London median hourly rate £14.79 £14.00 -
% change year-on-year +5.64% - -

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,895 54,705 83,445
% of contract IT jobs with a recognized job title 92.77% 94.63% 95.43%
Number of daily rates quoted 25,959 38,196 58,620
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,673 1,532 2,041
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.75
Median hourly rate £37.50 £45.00 £23.91
Median % change year-on-year -16.67% +88.21% +6.27%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £72.90 £76.00 £65.00
UK excluding London median hourly rate £40.00 £42.43 £20.00
% change year-on-year -5.73% +112.16% +5.26%

ICT Support
Job Vacancy Trend

Job postings that featured ICT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for ICT Support in the UK

ICT Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ICT Support.

Daily rate trend for ICT Support in the UK

ICT Support
Daily Rate Histogram

Daily rate distribution for jobs citing ICT Support over the 6 months to 11 May 2024.

Daily rate histogram for ICT Support in the UK

ICT Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ICT Support.

Hourly rate trend for ICT Support in the UK

ICT Support
Top 8 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ICT Support within the UK over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +109 16 £201 +10.14% 11
London +108 11 £201 -26.24%
UK excluding London +46 5 £190 +8.57% 8
Work from Home +121 4 £170 - 1
South West +11 3 - -
Midlands +28 1 - - 3
East of England +12 1 £190 +3.40% 2
East Midlands - 1 - -

ICT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 11 May 2024, ICT Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring ICT Support in the job title.

1 11 (64.71%) Social Skills
2 10 (58.82%) ITIL
2 10 (58.82%) Microsoft
3 9 (52.94%) Microsoft Office
4 7 (41.18%) Google
4 7 (41.18%) Service Delivery
4 7 (41.18%) Supplier Management
5 6 (35.29%) Windows
6 5 (29.41%) Active Directory
6 5 (29.41%) Local Government
6 5 (29.41%) Service Management
7 4 (23.53%) Google Workspace
7 4 (23.53%) Microsoft 365
7 4 (23.53%) Spreadsheet
7 4 (23.53%) Asset Management
7 4 (23.53%) Finance
7 4 (23.53%) Presentation Skills
7 4 (23.53%) Customer Service
8 3 (17.65%) Problem-Solving
8 3 (17.65%) Police
8 3 (17.65%) Apple
8 3 (17.65%) Network Management
8 3 (17.65%) SCCM
8 3 (17.65%) Process Improvement
8 3 (17.65%) Coaching
8 3 (17.65%) DBS Check
8 3 (17.65%) Windows Server
9 2 (11.76%) SystmOne
9 2 (11.76%) ServiceNow
9 2 (11.76%) Becrypt

ICT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (11.76%) CMS
1 2 (11.76%) Microsoft Exchange
1 2 (11.76%) Skype for Business
2 1 (5.88%) Confluence
2 1 (5.88%) Red Hat Fuse
Applications
1 9 (52.94%) Microsoft Office
2 4 (23.53%) Spreadsheet
3 2 (11.76%) MS Visio
Business Applications
1 2 (11.76%) SystmOne
Cloud Services
1 4 (23.53%) Google Workspace
1 4 (23.53%) Microsoft 365
Communications & Networking
1 2 (11.76%) Skype
1 2 (11.76%) VPN
Database & Business Intelligence
1 1 (5.88%) MongoDB
1 1 (5.88%) MySQL
Development Applications
1 1 (5.88%) JIRA
General
1 11 (64.71%) Social Skills
2 5 (29.41%) Local Government
3 4 (23.53%) Finance
3 4 (23.53%) Presentation Skills
4 3 (17.65%) Police
5 2 (11.76%) Legal
Miscellaneous
1 2 (11.76%) Blackberry
2 1 (5.88%) Linux Command Line
2 1 (5.88%) Mobile App
2 1 (5.88%) Smartphone
Operating Systems
1 6 (35.29%) Windows
2 3 (17.65%) Windows Server
3 1 (5.88%) Android
3 1 (5.88%) Apple iOS
3 1 (5.88%) Linux
3 1 (5.88%) Unix
3 1 (5.88%) Windows Mobile
Processes & Methodologies
1 10 (58.82%) ITIL
2 7 (41.18%) Service Delivery
2 7 (41.18%) Supplier Management
3 5 (29.41%) Service Management
4 4 (23.53%) Asset Management
4 4 (23.53%) Customer Service
5 3 (17.65%) Coaching
5 3 (17.65%) Network Management
5 3 (17.65%) Problem-Solving
5 3 (17.65%) Process Improvement
6 2 (11.76%) ITSM
6 2 (11.76%) Resource Management
7 1 (5.88%) Change Management
7 1 (5.88%) Computer Science
7 1 (5.88%) Continuous Improvement
7 1 (5.88%) Customer Engagement
7 1 (5.88%) Runbook
7 1 (5.88%) SOA
7 1 (5.88%) Software Engineering
7 1 (5.88%) User Experience
Qualifications
1 3 (17.65%) DBS Check
2 1 (5.88%) Computer Science Degree
2 1 (5.88%) Degree
Quality Assurance & Compliance
1 2 (11.76%) ISO/IEC 27001
System Software
1 5 (29.41%) Active Directory
Systems Management
1 3 (17.65%) SCCM
Vendors
1 10 (58.82%) Microsoft
2 7 (41.18%) Google
3 3 (17.65%) Apple
4 2 (11.76%) Becrypt
4 2 (11.76%) Citrix
4 2 (11.76%) ServiceNow
5 1 (5.88%) Atlassian
5 1 (5.88%) Red Hat