The table below looks at the statistics for knowledge and experience of ServiceNow products and/or services in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited ServiceNow over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are NOT representative of contractor rates within ServiceNow.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
ServiceNow
Rank 449 477 539
Rank change year-on-year
+28 +62
Contract jobs citing ServiceNow 164 106 49
As % of all contract IT jobs located in the UK 0.29% 0.20% 0.085%
As % of the Vendors category 0.63% 0.42% 0.18%
Number of daily rates quoted 103 62 28
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£300 £388 £488
Average daily rate % change year-on-year
-22.58% -20.51%
90% offered a daily rate of more than £150 £178 £320
10% offered a daily rate of more than £450 £550 £508
UK excluding London average daily rate £288 £250 £388
% change year-on-year
+15.00% -35.48%
Number of hourly rates quoted 5 3 1
Average hourly rate £13.50 £13.93 £12.50
Average hourly rate % change year-on-year
-3.08% +11.44%
UK excluding London average hourly rate £13.50 - £12.50

The following table is for comparison with the above and provides statistics for the entire Vendors category in contract jobs advertised across the UK.

Vendors Category
UK
Contract IT job ads with a match in the
Vendors category
26091 25084 26860
As % of all contract IT jobs located in the UK 46.21% 46.92% 46.45%
Number of daily rates quoted 14644 13917 13650
Average daily rate £386 £385 £375
Average daily rate % change year-on-year
+0.21% +2.66%
90% offered a daily rate of more than £220 £225 £225
10% offered a daily rate of more than £550 £550 £550
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1121 1122 1341
Average hourly rate £19.00 £19.50 £19.50
Average hourly rate % change year-on-year
-2.56% -
90% offered a hourly rate of more than £11.00 £11.00 £12.00
10% offered a hourly rate of more than £42.50 £41.50 £40.00
UK excluding London average hourly rate £19.00 £19.48 £19.00
% change year-on-year
-2.46% +2.52%

ServiceNow
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing ServiceNow within the UK as a proportion of the total demand within the Vendors category.

ServiceNow Jobs Demand Trend in the UK

ServiceNow
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ServiceNow within the UK.

ServiceNow Daily Rate Trend in the UK

ServiceNow
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ServiceNow within the UK over the 3 months to 2 September 2014.

ServiceNow Daily Rate Histogram in the UK

ServiceNow
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ServiceNow within the UK.

ServiceNow Hourly Rate Trend in the UK

ServiceNow
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ServiceNow within the UK over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +31 151 £300 -22.58% 23
London -6 62 £313 -21.87% 14
South East +40 46 £300 -2.04% 3
Berkshire +22 14 £150 +33.33%
North West +5 12 £210 -34.37% 1
City of London +26 11 £250 -54.54% 1
West Midlands -11 11 £300 +20.00%
Manchester - 10 £210 -
Yorkshire +8 7 £388 - 2
Hampshire - 7 £363 - 2
Leeds +11 6 £388 - 2
Bracknell +8 6 £240 +113.33%
West Yorkshire +8 6 £388 - 2
Buckinghamshire +5 6 £365 -
Surrey - 6 £300 -
East Midlands +7 5 £175 -
Scotland -10 5 £110 -72.50%
Staines - 5 - -
Aberdeen - 5 £110 -
Birmingham +2 4 £300 +50.00%
Northamptonshire 0 4 £175 -
East of England -19 4 £153 - 2
South West -33 4 £538 +207.14% 1
Croydon +2 2 £338 +110.93%
Basildon - 2 - -
Havant - 2 £438 -
Essex - 2 - -
Dorset -4 1 - -
Bedfordshire -15 1 - - 1
South Yorkshire - 1 - -

ServiceNow
Top 30 Related IT Skills

For the 6 months to 2 September 2014, IT contractor jobs within the UK citing ServiceNow also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ServiceNow.

1 163 (54.15%) ITIL
2 95 (31.56%) Service Management
3 93 (30.90%) ITSM
4 75 (24.92%) Windows
5 60 (19.93%) JavaScript
6 58 (19.27%) Microsoft
7 56 (18.60%) Active Directory
8 49 (16.28%) MS Excel
9 48 (15.95%) Web Services
10 47 (15.61%) MS Office
10 47 (15.61%) CMDB
11 34 (11.30%) MS PowerPoint
12 33 (10.96%) Change Management
12 33 (10.96%) Workflow
13 32 (10.63%) Windows 7
14 31 (10.30%) Windows XP
15 30 (9.97%) HTML
16 29 (9.63%) Finance
16 29 (9.63%) XML
17 28 (9.30%) HP
17 28 (9.30%) Incident Management
18 27 (8.97%) Configuration Management
19 25 (8.31%) ITIL Certification
19 25 (8.31%) CSS
19 25 (8.31%) Banking
19 25 (8.31%) SaaS
20 24 (7.97%) Stakeholder Management
20 24 (7.97%) CMS
21 23 (7.64%) Project Management
21 23 (7.64%) Remedy

ServiceNow
Top Related IT Skills by Category

For the 6 months to 2 September 2014, IT contractor jobs within the UK citing ServiceNow also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ServiceNow. Up to 20 skills are shown per category.

Application Platforms
1 24 (7.97%) CMS
2 20 (6.64%) SharePoint
3 18 (5.98%) IBM Notes
4 10 (3.32%) MS Exchange
5 9 (2.99%) Tomcat
6 7 (2.33%) WebSphere
6 7 (2.33%) Apache
7 5 (1.66%) Liferay
7 5 (1.66%) IIS
8 4 (1.33%) WebSphere Application Server
9 3 (1.00%) WebLogic
9 3 (1.00%) Documentum
9 3 (1.00%) Oracle HTTP Server
9 3 (1.00%) IBM HTTP Server
10 2 (0.66%) Sitecore CMS
10 2 (0.66%) NetWeaver
11 1 (0.33%) Confluence
Applications
1 49 (16.28%) MS Excel
2 47 (15.61%) MS Office
3 34 (11.30%) MS PowerPoint
4 11 (3.65%) MS Visio
5 5 (1.66%) MS Project
6 3 (1.00%) Photoshop
7 1 (0.33%) Windchill
Business Applications
1 12 (3.99%) Remedy ITSM
2 3 (1.00%) WebTrends
3 1 (0.33%) SAP Oil and Gas
3 1 (0.33%) Oracle Retail
Cloud Services
1 25 (8.31%) SaaS
2 4 (1.33%) PaaS
2 4 (1.33%) Google Apps
2 4 (1.33%) IaaS
3 2 (0.66%) Microsoft Azure
3 2 (0.66%) Amazon AWS
4 1 (0.33%) Office 365
Communications & Networking
1 12 (3.99%) HTTP
1 12 (3.99%) TCP/IP
2 10 (3.32%) VPN
3 9 (2.99%) SAN
4 8 (2.66%) SSL
5 6 (1.99%) LDAP
5 6 (1.99%) LAN
5 6 (1.99%) WAN
6 5 (1.66%) Firewall
7 4 (1.33%) IP Telephony
8 2 (0.66%) HTTPS
8 2 (0.66%) DMZ
9 1 (0.33%) 3G
9 1 (0.33%) SSH
9 1 (0.33%) Cisco IOS
9 1 (0.33%) NAS
9 1 (0.33%) DHCP
9 1 (0.33%) FTP
9 1 (0.33%) VoIP
9 1 (0.33%) DNS
Database & Business Intelligence
1 14 (4.65%) SQL Server
2 9 (2.99%) MySQL
3 4 (1.33%) Relational Database
4 3 (1.00%) Oracle Database
4 3 (1.00%) DB2
5 2 (0.66%) Oracle Database 10g
5 2 (0.66%) Oracle Database 11g
5 2 (0.66%) SQL Server 2008
6 1 (0.33%) SQL Server 2012
6 1 (0.33%) SQL Server Analysis Services
6 1 (0.33%) SQL Server 2000
6 1 (0.33%) SQL Server 2005
6 1 (0.33%) SQL Server Integration Services
Development Applications
1 8 (2.66%) JIRA
2 2 (0.66%) Appcelerator Titanium
3 1 (0.33%) Jenkins
3 1 (0.33%) Rational DOORS
3 1 (0.33%) Oracle Forms
3 1 (0.33%) MSI
3 1 (0.33%) Subversion
General
1 29 (9.63%) Finance
2 25 (8.31%) Banking
3 21 (6.98%) Retail
4 11 (3.65%) Games
5 5 (1.66%) Marketing
6 4 (1.33%) Investment Banking
6 4 (1.33%) Legal
7 3 (1.00%) Publishing
8 2 (0.66%) Telecoms
8 2 (0.66%) Manufacturing
8 2 (0.66%) Pharmaceutical
8 2 (0.66%) Back Office
9 1 (0.33%) Electronics
9 1 (0.33%) Financial Institution
9 1 (0.33%) Front Office
9 1 (0.33%) Aerospace
9 1 (0.33%) French Language
9 1 (0.33%) Portuguese Language
9 1 (0.33%) Spanish Language
Job Titles
1 106 (35.22%) Analyst
2 53 (17.61%) Developer
3 34 (11.30%) ServiceNow Developer
4 33 (10.96%) Service Analyst
5 31 (10.30%) Consultant
6 30 (9.97%) Administrator
7 22 (7.31%) Business Analyst
7 22 (7.31%) Configuration Analyst
8 18 (5.98%) ServiceNow Consultant
9 16 (5.32%) Service Desk Analyst
10 14 (4.65%) Project Manager
11 13 (4.32%) Support Analyst
12 11 (3.65%) Support Engineer
13 10 (3.32%) Architect
13 10 (3.32%) Desktop Support
13 10 (3.32%) Technical Analyst
14 7 (2.33%) Team Leader
15 6 (1.99%) Storage Administrator
15 6 (1.99%) Data Analyst
15 6 (1.99%) Web Developer
Libraries, Frameworks & Software Standards
1 48 (15.95%) Web Services
2 30 (9.97%) HTML
3 29 (9.63%) XML
4 25 (8.31%) CSS
5 10 (3.32%) SOAP
5 10 (3.32%) Ajax
6 6 (1.99%) JSON
6 6 (1.99%) .NET
6 6 (1.99%) Middleware
7 5 (1.66%) JMS
8 4 (1.33%) XSL
8 4 (1.33%) XML Schema
9 3 (1.00%) WebSphere MQ
9 3 (1.00%) Java EE
10 2 (0.66%) ActiveMQ
10 2 (0.66%) WebSphere Message Broker
10 2 (0.66%) REST
10 2 (0.66%) WSDL
10 2 (0.66%) J2EE
10 2 (0.66%) COM
Miscellaneous
1 47 (15.61%) CMDB
2 12 (3.99%) Management Information System
3 9 (2.99%) Online Games
4 7 (2.33%) PDA
5 6 (1.99%) Statistics
5 6 (1.99%) Mathematics
5 6 (1.99%) Open Source
6 5 (1.66%) Human Factors
7 4 (1.33%) Blackberry
8 3 (1.00%) Mainframe
8 3 (1.00%) EPoS
8 3 (1.00%) Chip and PIN
8 3 (1.00%) Computer Science
9 2 (0.66%) Clustering
9 2 (0.66%) Social Media
9 2 (0.66%) Enterprise Software
10 1 (0.33%) iPad
10 1 (0.33%) Video Conferencing
10 1 (0.33%) Smartphone
10 1 (0.33%) Blog
Operating Systems
1 75 (24.92%) Windows
2 32 (10.63%) Windows 7
3 31 (10.30%) Windows XP
4 15 (4.98%) Windows Server 2003
4 15 (4.98%) Linux
5 13 (4.32%) Windows Server 2008
6 11 (3.65%) UNIX
7 7 (2.33%) Windows 8
8 6 (1.99%) Windows Server 2012
9 4 (1.33%) CentOS
10 3 (1.00%) Red Hat Enterprise Linux
11 2 (0.66%) Mac OS X
12 1 (0.33%) SUSE
12 1 (0.33%) Android
12 1 (0.33%) Windows NT
12 1 (0.33%) AIX
Processes & Methodologies
1 163 (54.15%) ITIL
2 95 (31.56%) Service Management
3 93 (30.90%) ITSM
4 33 (10.96%) Change Management
4 33 (10.96%) Workflow
5 28 (9.30%) Incident Management
6 27 (8.97%) Configuration Management
7 24 (7.97%) Stakeholder Management
8 23 (7.64%) Project Management
9 20 (6.64%) Agile Software Development
10 17 (5.65%) Service Delivery
11 14 (4.65%) Content Management
11 14 (4.65%) Time Management
11 14 (4.65%) ITIL V3
12 13 (4.32%) Problem Management
13 10 (3.32%) ITIL V2
13 10 (3.32%) Migration
14 9 (2.99%) Knowledge Management
15 8 (2.66%) PRINCE2
15 8 (2.66%) Analytics
Programming Languages
1 60 (19.93%) JavaScript
2 16 (5.32%) Java
3 13 (4.32%) SQL
4 7 (2.33%) PowerShell
5 6 (1.99%) VBScript
5 6 (1.99%) VBA
6 5 (1.66%) PHP
6 5 (1.66%) Shell Script
7 4 (1.33%) C++
8 3 (1.00%) C
8 3 (1.00%) Jython
8 3 (1.00%) Korn
8 3 (1.00%) C-shell
8 3 (1.00%) Bash Shell
9 2 (0.66%) VB
10 1 (0.33%) Python
Qualifications
1 25 (8.31%) ITIL Certification
2 16 (5.32%) Microsoft Certification
3 11 (3.65%) Security Cleared
4 10 (3.32%) Degree
5 7 (2.33%) SC Cleared
6 6 (1.99%) MCP
7 4 (1.33%) MCSE
7 4 (1.33%) DV Cleared
8 2 (0.66%) PRINCE2 Practitioner
8 2 (0.66%) ITIL Foundation Certificate
8 2 (0.66%) MCSA
8 2 (0.66%) PRINCE2 Certification
9 1 (0.33%) A+ Certification
9 1 (0.33%) VMware Certified Professional (VCP)
9 1 (0.33%) MCTS
9 1 (0.33%) CCA
9 1 (0.33%) Citrix Certification
9 1 (0.33%) Cisco Certification
Quality Assurance & Compliance
1 16 (5.32%) SLA
2 9 (2.99%) ISO 9001
3 5 (1.66%) COBIT
4 4 (1.33%) QA
5 1 (0.33%) PCI DSS
System Software
1 56 (18.60%) Active Directory
2 8 (2.66%) VMware Infrastructure
3 7 (2.33%) vSphere
4 4 (1.33%) XenServer
4 4 (1.33%) Hyper-V
5 2 (0.66%) Oracle RMAN
6 1 (0.33%) VMware ESXi
6 1 (0.33%) XenApp
6 1 (0.33%) Terminal Server
Systems Management
1 15 (4.98%) SCCM
2 12 (3.99%) Tivoli
3 11 (3.65%) HP UCMDB
4 9 (2.99%) Tivoli Storage Manager
5 5 (1.66%) HP SIM
6 4 (1.33%) Opscode Chef
7 2 (0.66%) Data Guard
8 1 (0.33%) Systems Management Server (SMS)
8 1 (0.33%) BladeLogic
Vendors
1 58 (19.27%) Microsoft
2 28 (9.30%) HP
3 23 (7.64%) Remedy
4 21 (6.98%) IBM
5 18 (5.98%) Lotus
6 15 (4.98%) Oracle
7 12 (3.99%) BMC
8 10 (3.32%) CA
9 9 (2.99%) VMware
10 8 (2.66%) EMC
11 7 (2.33%) Red Hat
11 7 (2.33%) Dell
12 6 (1.99%) Citrix
13 5 (1.66%) Compaq
13 5 (1.66%) Cisco
13 5 (1.66%) Salesforce.com
14 4 (1.33%) Google
14 4 (1.33%) SAP
15 3 (1.00%) JBoss
15 3 (1.00%) Business Objects
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