ServiceNow Contracts

ServiceNow
UK

The table below provides summary statistics for contract job vacancies with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ServiceNow over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 79 108 155
Rank change year-on-year +29 +47 +23
Contract jobs citing ServiceNow 1,144 1,387 1,653
As % of all contract jobs advertised in the UK 2.64% 2.32% 1.86%
As % of the Vendors category 6.20% 5.41% 4.67%
Number of daily rates quoted 652 943 1,104
10th Percentile £171 £200 £194
25th Percentile £325 £350 £363
Median daily rate (50th Percentile) £505 £500 £500
Median % change year-on-year +1.00% - +5.26%
75th Percentile £600 £590 £594
90th Percentile £715 £704 £670
UK excluding London median daily rate £475 £466 £450
% change year-on-year +1.93% +3.56% +4.05%
Number of hourly rates quoted 114 58 58
10th Percentile £14.48 - £13.25
25th Percentile £16.00 £15.25 £15.25
Median hourly rate £16.30 £18.46 £15.50
Median % change year-on-year -11.70% +19.10% -4.62%
75th Percentile £21.37 £37.19 £20.78
90th Percentile £25.00 £44.73 £35.17
UK excluding London median hourly rate £16.30 £17.72 £15.50
% change year-on-year -8.01% +14.32% +3.33%

All Vendors
UK

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for knowledge or experience of vendor products and services.

Contract vacancies with a requirement for knowledge or experience of vendor products and services 18,438 25,649 35,406
As % of all contract IT jobs advertised in the UK 42.58% 42.89% 39.86%
Number of daily rates quoted 11,419 17,207 23,532
10th Percentile £263 £270 £290
25th Percentile £403 £413 £413
Median daily rate (50th Percentile) £518 £525 £525
Median % change year-on-year -1.43% - +10.53%
75th Percentile £627 £650 £631
90th Percentile £738 £743 £725
UK excluding London median daily rate £500 £500 £463
% change year-on-year - +8.11% +8.82%
Number of hourly rates quoted 1,097 699 889
10th Percentile £12.08 £15.25 £11.50
25th Percentile £14.48 £19.06 £15.00
Median hourly rate £22.00 £43.75 £21.00
Median % change year-on-year -49.71% +108.33% -6.67%
75th Percentile £56.49 £65.00 £46.12
90th Percentile £70.00 £75.75 £60.00
UK excluding London median hourly rate £21.46 £38.50 £18.69
% change year-on-year -44.26% +105.96% -0.44%

ServiceNow
Job Vacancy Trend

Job postings citing ServiceNow as a proportion of all IT jobs advertised.

Job vacancy trend for ServiceNow in the UK

ServiceNow
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ServiceNow.

Daily rate trend for ServiceNow in the UK

ServiceNow
Daily Rate Histogram

Daily rate distribution for jobs citing ServiceNow over the 6 months to 27 April 2024.

Daily rate histogram for ServiceNow in the UK

ServiceNow
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ServiceNow.

Hourly rate trend for ServiceNow in the UK

ServiceNow
Hourly Rate Histogram

Hourly rate distribution of jobs citing ServiceNow over the 6 months to 27 April 2024.

Hourly rate histogram for ServiceNow in the UK

ServiceNow
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +24 973 £500 - 207
UK excluding London +27 515 £475 +1.93% 115
London +33 473 £525 +5.00% 90
Work from Home +32 406 £540 +8.00% 90
North of England +30 193 £540 +8.00% 38
South East +40 125 £310 -27.06% 27
North West +13 113 £588 +14.63% 25
Yorkshire +32 83 £550 +10.00% 9
Midlands +5 70 £450 -16.67% 20
East of England +25 62 £631 +165.79% 11
West Midlands +13 51 £450 -16.67% 14
Scotland +21 44 £275 -37.14% 8
South West -15 28 £525 - 9
East Midlands +13 18 £400 -20.00% 6
North East +17 10 £715 +27.68% 4
Wales +13 2 £200 -66.67% 2
Northern Ireland +3 1 £145 -64.85% 3

ServiceNow
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (2.80%) Confluence
2 31 (2.71%) Microsoft Exchange
3 20 (1.75%) SharePoint
4 16 (1.40%) Skype for Business
5 8 (0.70%) CMS
6 4 (0.35%) nginx
7 3 (0.26%) Appian
7 3 (0.26%) Drupal
8 2 (0.17%) Oracle Self-Service HR
8 2 (0.17%) Oracle Workflow
9 1 (0.087%) Blackberry Enterprise Server
Applications
1 107 (9.35%) Microsoft Office
2 53 (4.63%) Microsoft Excel
3 41 (3.58%) MS Visio
4 25 (2.19%) Microsoft PowerPoint
5 6 (0.52%) Microsoft Project
6 4 (0.35%) Spreadsheet
7 3 (0.26%) Adobe Creative Suite
8 2 (0.17%) AutoCAD
9 1 (0.087%) Chatbot
Business Applications
1 16 (1.40%) SAP S/4HANA
2 9 (0.79%) Remedy ITSM
2 9 (0.79%) Sparx Enterprise Architect
3 5 (0.44%) Aladdin
3 5 (0.44%) NEC Housing
3 5 (0.44%) NetSuite
3 5 (0.44%) SimCorp Dimension
4 3 (0.26%) Maximo
5 2 (0.17%) assyst
5 2 (0.17%) Avolution ABACUS
5 2 (0.17%) ION MarketView
6 1 (0.087%) Dynamics NAV
6 1 (0.087%) SAP GRC
6 1 (0.087%) Unit4 Business World
Cloud Services
1 173 (15.12%) Microsoft 365
2 134 (11.71%) Azure
3 101 (8.83%) AWS
4 49 (4.28%) GCP
5 43 (3.76%) Power Platform
6 40 (3.50%) GitHub
7 25 (2.19%) SaaS
8 20 (1.75%) Azure DevOps
8 20 (1.75%) Entra ID
8 20 (1.75%) Taleo
9 15 (1.31%) Cloud Computing
10 12 (1.05%) PaaS
11 11 (0.96%) IaaS
11 11 (0.96%) SuccessFactors
12 9 (0.79%) OneDrive
13 8 (0.70%) Nutanix
13 8 (0.70%) Rubrik
14 4 (0.35%) Akamai
14 4 (0.35%) PowerApps
14 4 (0.35%) WhatsApp
Communications & Networking
1 42 (3.67%) Wi-Fi
2 36 (3.15%) Firewall
2 36 (3.15%) VPN
3 23 (2.01%) DNS
4 21 (1.84%) LAN
5 20 (1.75%) Skype
6 18 (1.57%) TCP/IP
7 15 (1.31%) DHCP
7 15 (1.31%) Wireless
8 12 (1.05%) SSL
8 12 (1.05%) WAN
9 11 (0.96%) SAN
10 8 (0.70%) Kerberos
10 8 (0.70%) NAS
10 8 (0.70%) VLAN
11 7 (0.61%) VoIP
12 6 (0.52%) Cisco IOS
12 6 (0.52%) Remote Desktop
13 4 (0.35%) SNA
14 3 (0.26%) MPLS
Database & Business Intelligence
1 55 (4.81%) SQL Server
2 39 (3.41%) Power BI
3 37 (3.23%) MySQL
4 35 (3.06%) Oracle Reports
5 19 (1.66%) Relational Database
6 14 (1.22%) RDBMS
7 13 (1.14%) Metadata
8 11 (0.96%) PostgreSQL
9 10 (0.87%) Tableau
10 9 (0.79%) SQL Server Integration Services
11 8 (0.70%) Data Vault
11 8 (0.70%) NoSQL
11 8 (0.70%) Pentaho
11 8 (0.70%) Qlik Sense
11 8 (0.70%) QlikView
12 7 (0.61%) Data Lake
13 5 (0.44%) Crystal Reports
13 5 (0.44%) Data Mining
14 4 (0.35%) DB2
14 4 (0.35%) Sybase ASE
Development Applications
1 73 (6.38%) JIRA
2 19 (1.66%) Jenkins
3 17 (1.49%) Git
4 8 (0.70%) TeamCity
5 6 (0.52%) GitLab
6 5 (0.44%) Artifactory
7 4 (0.35%) Selenium
8 3 (0.26%) Sonatype Nexus
8 3 (0.26%) Subversion
9 1 (0.087%) Bitbucket
9 1 (0.087%) Cucumber
9 1 (0.087%) Postman
9 1 (0.087%) SoapUI
9 1 (0.087%) Visual Studio
9 1 (0.087%) Zephyr
General
1 286 (25.00%) Social Skills
2 240 (20.98%) Finance
3 127 (11.10%) Public Sector
4 80 (6.99%) Analytical Skills
5 71 (6.21%) Banking
6 39 (3.41%) Retail
7 35 (3.06%) Financial Institution
8 34 (2.97%) Telecoms
9 23 (2.01%) Documentation Skills
10 22 (1.92%) Organisational Skills
11 20 (1.75%) Legal
11 20 (1.75%) Pharmaceutical
12 18 (1.57%) Presentation Skills
13 15 (1.31%) Manufacturing
14 13 (1.14%) Front Office
14 13 (1.14%) Influencing Skills
15 11 (0.96%) Inclusion and Diversity
15 11 (0.96%) Marketing
16 9 (0.79%) Law
17 8 (0.70%) Electronics
Job Titles
1 215 (18.79%) Analyst
2 185 (16.17%) Developer
3 181 (15.82%) Architect
4 156 (13.64%) ServiceNow Developer
5 110 (9.62%) Service Analyst
6 102 (8.92%) ServiceNow Architect
7 87 (7.60%) Service Desk Analyst
8 80 (6.99%) Senior
9 78 (6.82%) Consultant
10 54 (4.72%) Support Engineer
11 49 (4.28%) ServiceNow Manager
12 47 (4.11%) Lead
13 42 (3.67%) ServiceNow Consultant
14 39 (3.41%) IT Support
15 37 (3.23%) Solutions Architect
16 36 (3.15%) Project Manager
17 35 (3.06%) Senior Developer
18 34 (2.97%) Support Analyst
19 32 (2.80%) Business Analyst
20 30 (2.62%) Desktop Support
Libraries, Frameworks & Software Standards
1 83 (7.26%) SailPoint
2 81 (7.08%) HTML
3 69 (6.03%) Web Services
4 65 (5.68%) LDAP
5 58 (5.07%) SOAP
6 55 (4.81%) XML
7 45 (3.93%) JSP
7 45 (3.93%) Servlets
7 45 (3.93%) SPML
8 35 (3.06%) CSS
9 29 (2.53%) JDBC
10 27 (2.36%) AngularJS
11 20 (1.75%) REST
12 13 (1.14%) Node.js
13 10 (0.87%) XMPP
14 8 (0.70%) ActiveMQ
14 8 (0.70%) JSON
14 8 (0.70%) Kafka
14 8 (0.70%) SAML
15 5 (0.44%) Twitter Bootstrap
Miscellaneous
1 114 (9.97%) CMDB
2 79 (6.91%) Onboarding
3 42 (3.67%) Management Information System
4 23 (2.01%) iPhone
5 18 (1.57%) Self-Motivation
6 16 (1.40%) Data Centre
6 16 (1.40%) Video Conferencing
7 15 (1.31%) Analytical Mindset
7 15 (1.31%) Hedge funds
8 14 (1.22%) Mainframe
9 13 (1.14%) Clustering
9 13 (1.14%) Replication
10 12 (1.05%) BYOD
10 12 (1.05%) Enterprise Software
10 12 (1.05%) Product Ownership
11 11 (0.96%) Operational Technology
12 8 (0.70%) Cloud Native
12 8 (0.70%) Greenfield Project
12 8 (0.70%) Reference Data
13 7 (0.61%) Data Structures
Operating Systems
1 200 (17.48%) Windows
2 104 (9.09%) Windows 10
3 46 (4.02%) Linux
4 43 (3.76%) Windows Server
5 38 (3.32%) Apple iOS
6 24 (2.10%) Mac OS
7 22 (1.92%) Windows 7
8 17 (1.49%) Android
9 14 (1.22%) Unix
10 10 (0.87%) Red Hat Enterprise Linux
11 8 (0.70%) Oracle Linux
11 8 (0.70%) Solaris
12 7 (0.61%) Windows Server 2016
13 4 (0.35%) Windows Server 2012
14 2 (0.17%) Mac OS X
14 2 (0.17%) Windows Server 2019
15 1 (0.087%) CentOS
15 1 (0.087%) Windows Server 2008
Processes & Methodologies
1 397 (34.70%) ITIL
2 289 (25.26%) ITSM
3 196 (17.13%) Customer Service
4 195 (17.05%) Service Management
5 141 (12.33%) Problem-Solving
6 140 (12.24%) Agile
7 119 (10.40%) Service Delivery
8 113 (9.88%) Change Management
9 108 (9.44%) Incident Management
10 89 (7.78%) Asset Management
11 86 (7.52%) DevOps
12 83 (7.26%) Migration
13 78 (6.82%) Roadmaps
14 58 (5.07%) Problem Management
15 55 (4.81%) Configuration Management
16 53 (4.63%) Continuous Improvement
16 53 (4.63%) Customer Requirements
16 53 (4.63%) Project Management
17 52 (4.55%) CI/CD
18 47 (4.11%) Project Delivery
Programming Languages
1 90 (7.87%) SQL
2 87 (7.60%) JavaScript
3 55 (4.81%) Java
4 45 (3.93%) PowerShell
5 36 (3.15%) Python
6 12 (1.05%) T-SQL
7 9 (0.79%) Bash
8 6 (0.52%) Perl
9 5 (0.44%) C#
10 3 (0.26%) ABAP
11 2 (0.17%) Bicep
11 2 (0.17%) C++
11 2 (0.17%) Go
11 2 (0.17%) VB.NET
11 2 (0.17%) VBA
12 1 (0.087%) Apex Code
12 1 (0.087%) Groovy
12 1 (0.087%) PL/SQL
12 1 (0.087%) R
12 1 (0.087%) TypeScript
Qualifications
1 149 (13.02%) Security Cleared
2 108 (9.44%) SC Cleared
3 102 (8.92%) Degree
4 57 (4.98%) Microsoft Certification
5 42 (3.67%) A+ Certification
5 42 (3.67%) MCSA
6 34 (2.97%) ITIL Certification
7 32 (2.80%) Computer Science Degree
8 29 (2.53%) BPSS Clearance
9 17 (1.49%) DV Cleared
10 13 (1.14%) MCSE
11 9 (0.79%) CCNA
11 9 (0.79%) Cisco Certification
12 6 (0.52%) MCP
13 5 (0.44%) ISTQB
13 5 (0.44%) ITIL Foundation Certificate
14 3 (0.26%) Azure Certification
14 3 (0.26%) ISTQB Advanced Certification
15 2 (0.17%) Master's Degree
15 2 (0.17%) MOS
Quality Assurance & Compliance
1 97 (8.48%) SLA
2 45 (3.93%) QA
3 16 (1.40%) Data Quality
4 14 (1.22%) GDPR
5 13 (1.14%) GRC
6 11 (0.96%) ISO/IEC 27001
7 10 (0.87%) PMO
8 8 (0.70%) Sarbanes-Oxley
9 6 (0.52%) Accessibility
9 6 (0.52%) ISO/IEC 20000
10 5 (0.44%) Cyber Essentials
10 5 (0.44%) NIST
11 3 (0.26%) Disclosure Scotland
12 2 (0.17%) Cyber Essentials PLUS
12 2 (0.17%) HIPAA
12 2 (0.17%) ISO 9001
13 1 (0.087%) COBIT
13 1 (0.087%) NIST 800
13 1 (0.087%) PCI DSS
13 1 (0.087%) WCAG
System Software
1 208 (18.18%) Active Directory
2 46 (4.02%) IAG
3 41 (3.58%) ACF2
3 41 (3.58%) RACF
4 21 (1.84%) VMware Infrastructure
5 14 (1.22%) Docker
6 4 (0.35%) Firmware
6 4 (0.35%) Veritas Cluster Server
6 4 (0.35%) VMware NSX
7 3 (0.26%) Virtual Desktop
7 3 (0.26%) XenApp
7 3 (0.26%) XenDesktop
8 1 (0.087%) Virtual Machines
8 1 (0.087%) VMware ESXi
Systems Management
1 49 (4.28%) SCCM
2 35 (3.06%) Ansible
3 32 (2.80%) Microsoft Intune
4 22 (1.92%) Terraform
5 20 (1.75%) Jamf Pro
6 18 (1.57%) Single Sign-On
7 13 (1.14%) Tivoli
8 12 (1.05%) EMC NetWorker
8 12 (1.05%) Kubernetes
9 8 (0.70%) Netcool
9 8 (0.70%) Tivoli Storage Manager
10 7 (0.61%) Puppet
10 7 (0.61%) SCOM
10 7 (0.61%) Systems Management Server (SMS)
11 6 (0.52%) Progress Chef
12 5 (0.44%) AirWatch
12 5 (0.44%) IBM BigFix
13 4 (0.35%) Nagios
13 4 (0.35%) vRealize
13 4 (0.35%) ZABBIX
Vendors
1 212 (18.53%) Microsoft
2 81 (7.08%) Citrix
3 65 (5.68%) Oracle
4 51 (4.46%) CyberArk
5 43 (3.76%) SAP
6 40 (3.50%) BeyondTrust
6 40 (3.50%) VMware
7 37 (3.23%) Sybase
8 35 (3.06%) Apple
9 30 (2.62%) HP
10 29 (2.53%) Cisco
11 25 (2.19%) Snow
12 22 (1.92%) Dell
13 20 (1.75%) IBM
14 17 (1.49%) Workday
15 16 (1.40%) Salesforce
16 15 (1.31%) Splunk
17 13 (1.14%) Remedy
18 12 (1.05%) EMC
19 9 (0.79%) Qualys