The table below looks at the statistics for knowledge and experience of ServiceNow products and/or services in IT contracts advertised across the UK. Included is a guide to the contractor rates offered in IT contracts that have cited ServiceNow over the 3 months to 31 August 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are not representative of contractor rates within ServiceNow.

3 months to
31 Aug 2016
Same period 2015 Same period 2014
ServiceNow
Rank 259 358 485
Rank change year-on-year
+99 +127
Contract jobs citing ServiceNow 501 339 152
As % of all contract IT jobs located in the UK 0.93% 0.58% 0.27%
As % of the Vendors category 2.06% 1.31% 0.59%
Number of daily rates quoted 363 193 98
Median daily rate £450 £450 £300
Median daily rate % change year-on-year
- +50.00%
90% offered a daily rate of more than £186 £257 £150
10% offered a daily rate of more than £550 £575 £450
UK excluding London median daily rate £361 £450 £300
% change year-on-year
-19.72% +50.00%
Number of hourly rates quoted 17 3 5
Median hourly rate £55.00 £22.00 £13.50
Median hourly rate % change year-on-year
+150.00% +62.96%
UK excluding London median hourly rate £54.75 £22.00 £13.50
% change year-on-year
+148.86% +62.96%

The following table is for comparison with the above and provides statistics for the entire Vendors category in contract jobs advertised across the UK.

Vendors Category
UK
Contract IT job ads with a match in the
Vendors category
24316 25821 25563
As % of all contract IT jobs located in the UK 45.01% 44.06% 45.93%
Number of daily rates quoted 14840 15245 14252
Median daily rate £410 £400 £380
Median daily rate % change year-on-year
+2.50% +5.26%
90% offered a daily rate of more than £250 £233 £215
10% offered a daily rate of more than £550 £550 £550
UK excluding London median daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 835 1106 1092
Median hourly rate £19.61 £18.52 £18.22
Median hourly rate % change year-on-year
+5.88% +1.64%
90% offered a hourly rate of more than £11.00 £11.50 £11.00
10% offered a hourly rate of more than £45.00 £42.50 £39.25
UK excluding London median hourly rate £20.00 £18.75 £17.50
% change year-on-year
+6.66% +7.14%

ServiceNow
Jobs Demand Trend

The demand trend of contract jobs citing ServiceNow as a proportion of all IT contracts with a match in the Vendors category.

ServiceNow Jobs Demand Trend in the UK

ServiceNow
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ServiceNow within the UK.

ServiceNow Daily Rate Trend in the UK

ServiceNow
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing ServiceNow within the UK over the 3 months to 31 August 2016.

ServiceNow Daily Rate Histogram in the UK

ServiceNow
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ServiceNow within the UK.

ServiceNow Hourly Rate Trend in the UK

ServiceNow
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing ServiceNow within the UK over the 3 months to 31 August 2016.

ServiceNow Hourly Rate Histogram in the UK

ServiceNow
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ServiceNow within the UK over the 3 months to 31 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +107 480 £450 - 33
London +36 253 £488 +8.33% 14
South East +65 102 £393 -4.84% 12
North East +32 56 £287 +120.38%
Tyne and Wear +24 56 £287 +120.38%
Newcastle upon Tyne - 49 £287 -
City of London +24 31 £350 -6.66% 4
East of England +28 23 £450 +9.75% 1
Hampshire +29 21 £90 - 3
Berkshire -4 21 £210 -47.50% 3
Middlesex +15 17 £524 +31.00%
West Sussex +8 15 £375 -9.09% 1
North West +3 13 £428 -17.78% 1
West Midlands -18 13 £425 -12.82% 5
Surrey +11 12 £380 -20.00% 2
Farnborough - 12 - -
Kent - 11 £365 -
Cambridgeshire +27 10 £375 -31.81%
Cambridge +24 10 £375 -31.81%
Feltham - 9 £528 -
Manchester - 9 £405 - 1
Birmingham -5 8 £425 -12.82% 4
Bracknell -9 8 £115 -54.90% 1
Sunderland +6 7 - -
South West +19 6 £340 -8.78%
Crawley +12 6 £400 -3.03%
Scotland +3 6 £288 -42.50%
Edinburgh +1 6 £288 -42.50%
Leeds -4 6 £513 +20.58%
Yorkshire -7 6 £513 +48.55%

ServiceNow
Top 30 Related IT Skills

For the 6 months to 31 August 2016, IT contractor jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for ServiceNow.

1 477 (46.72%) ITIL
2 305 (29.87%) ITSM
3 295 (28.89%) Service Management
4 237 (23.21%) JavaScript
5 228 (22.33%) Windows
6 196 (19.20%) Agile Software Development
7 190 (18.61%) Finance
8 152 (14.89%) Microsoft
9 146 (14.30%) HTML
10 143 (14.01%) HP
11 138 (13.52%) Unix
11 138 (13.52%) Windows Server
12 137 (13.42%) CMDB
13 134 (13.12%) Stakeholder Management
14 130 (12.73%) SQL
15 129 (12.63%) Web Services
15 129 (12.63%) Incident Management
16 128 (12.54%) Change Management
17 124 (12.14%) XML
18 116 (11.36%) CSS
19 107 (10.48%) Security Cleared
20 100 (9.79%) CA
21 96 (9.40%) CMS
22 93 (9.11%) Configuration Management
22 93 (9.11%) Oracle
23 91 (8.91%) Linux
23 91 (8.91%) TCP/IP
24 89 (8.72%) Service Delivery
25 88 (8.62%) SC Cleared
26 85 (8.33%) SLA

ServiceNow
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 96 (9.40%) CMS
2 46 (4.51%) SharePoint
3 29 (2.84%) WebLogic
4 16 (1.57%) MS Exchange
5 13 (1.27%) Skype for Business
6 10 (0.98%) IIS
7 9 (0.88%) JBoss
8 7 (0.69%) Apache
8 7 (0.69%) BizTalk Server
8 7 (0.69%) OpenStack
9 6 (0.59%) Confluence
10 4 (0.39%) Blackberry Enterprise Server
10 4 (0.39%) Exchange Server 2007
10 4 (0.39%) Exchange Server 2010
11 3 (0.29%) Exchange Server 2013
12 2 (0.20%) GroupWise
12 2 (0.20%) SAS
13 1 (0.098%) Office Communications Server
13 1 (0.098%) Oracle Workflow
13 1 (0.098%) WebSphere
Applications
1 78 (7.64%) MS Excel
2 49 (4.80%) MS Office
3 19 (1.86%) MS Visio
4 13 (1.27%) MS PowerPoint
5 6 (0.59%) MS Project
6 2 (0.20%) Acrobat
6 2 (0.20%) Photoshop
7 1 (0.098%) Spreadsheet
Business Applications
1 32 (3.13%) Remedy ITSM
2 7 (0.69%) SAP Oil and Gas
3 4 (0.39%) Eikon
4 3 (0.29%) Faxination
5 2 (0.20%) assyst
5 2 (0.20%) ResourceLink
6 1 (0.098%) Oracle Applications
6 1 (0.098%) Oracle Financials
6 1 (0.098%) Oracle Payables
6 1 (0.098%) PeopleSoft HRMS
6 1 (0.098%) SAP HCM
Cloud Services
1 42 (4.11%) SaaS
2 18 (1.76%) Office 365
3 10 (0.98%) Microsoft Azure
3 10 (0.98%) PaaS
4 6 (0.59%) IaaS
5 4 (0.39%) Amazon AWS
6 3 (0.29%) Google Apps
6 3 (0.29%) Mimecast
7 2 (0.20%) Cloud Computing
7 2 (0.20%) SuccessFactors
8 1 (0.098%) Adobe Creative Cloud
8 1 (0.098%) iTunes
8 1 (0.098%) Trello
Communications & Networking
1 91 (8.91%) TCP/IP
2 48 (4.70%) DNS
3 41 (4.02%) SAN
4 36 (3.53%) LDAP
5 32 (3.13%) Firewall
6 25 (2.45%) VPN
7 23 (2.25%) DHCP
8 16 (1.57%) Internet
8 16 (1.57%) Remote Desktop
9 13 (1.27%) WAN
10 11 (1.08%) Ethernet
10 11 (1.08%) SSL
11 10 (0.98%) LAN
12 9 (0.88%) Skype
13 8 (0.78%) FTP
14 7 (0.69%) MPLS
14 7 (0.69%) NAS
15 6 (0.59%) Network Security
16 5 (0.49%) FCAPS
16 5 (0.49%) Unified Communications
Database & Business Intelligence
1 83 (8.13%) SQL Server
2 42 (4.11%) DB2
3 16 (1.57%) SQL Server 2008
4 11 (1.08%) SQL Server 2012
5 10 (0.98%) BusinessObjects
6 9 (0.88%) MySQL
7 8 (0.78%) Business Intelligence Development Studio
7 8 (0.78%) Qlik Sense
7 8 (0.78%) QlikView
7 8 (0.78%) SQL Server 2000
7 8 (0.78%) SQL Server 2005
8 6 (0.59%) Relational Database
9 5 (0.49%) Data Warehouse
10 4 (0.39%) SQL Server Reporting Services
11 3 (0.29%) Crystal Reports
11 3 (0.29%) GIS
11 3 (0.29%) SAP BW
12 2 (0.20%) SAP HANA
12 2 (0.20%) SQL Server Integration Services
13 1 (0.098%) Xcelsius
Development Applications
1 33 (3.23%) JIRA
2 14 (1.37%) Selenium
3 8 (0.78%) SQL Server Management Studio (SSMS)
3 8 (0.78%) Team Foundation Server
3 8 (0.78%) Visual Studio
4 5 (0.49%) MSBuild
5 3 (0.29%) Jenkins
5 3 (0.29%) JUnit
5 3 (0.29%) Maven
5 3 (0.29%) TestNG
5 3 (0.29%) VSS/SourceSafe
6 2 (0.20%) Git (software)
7 1 (0.098%) MSI
7 1 (0.098%) Xcode
General
1 190 (18.61%) Finance
2 45 (4.41%) Banking
3 25 (2.45%) Manufacturing
4 24 (2.35%) Telecoms
5 23 (2.25%) Retail
6 22 (2.15%) Pharmaceutical
7 19 (1.86%) Law
7 19 (1.86%) Legal
8 11 (1.08%) Financial Institution
9 10 (0.98%) Marketing
10 9 (0.88%) Investment Banking
10 9 (0.88%) Japanese Language
11 7 (0.69%) Electronics
12 6 (0.59%) Publishing
13 5 (0.49%) Billing
14 4 (0.39%) Back Office
14 4 (0.39%) French Language
15 3 (0.29%) Advertising
15 3 (0.29%) General Ledger
16 2 (0.20%) Games
Job Titles
1 258 (25.27%) Developer
2 239 (23.41%) ServiceNow Developer
3 234 (22.92%) Analyst
4 88 (8.62%) Consultant
5 87 (8.52%) Architect
6 82 (8.03%) Business Analyst
7 77 (7.54%) Service Analyst
8 61 (5.97%) Administrator
9 56 (5.48%) ServiceNow Consultant
10 44 (4.31%) Support Engineer
11 40 (3.92%) Service Desk Analyst
12 35 (3.43%) Project Manager
13 31 (3.04%) Support Analyst
14 27 (2.64%) Delivery Manager
15 25 (2.45%) Support Specialist
16 23 (2.25%) 1st Line Service Desk Analyst
16 23 (2.25%) Service Manager
17 22 (2.15%) IT Analyst
17 22 (2.15%) Service Management Analyst
18 21 (2.06%) Unix Engineer
Libraries, Frameworks & Software Standards
1 146 (14.30%) HTML
2 129 (12.63%) Web Services
3 124 (12.14%) XML
4 116 (11.36%) CSS
5 50 (4.90%) REST
6 49 (4.80%) AngularJS
7 44 (4.31%) SOAP
8 41 (4.02%) Ajax
9 30 (2.94%) .NET
10 23 (2.25%) JSON
11 19 (1.86%) HTML5
12 17 (1.67%) Twitter Bootstrap
13 16 (1.57%) Middleware
14 13 (1.27%) ASP.NET
14 13 (1.27%) CAML
15 10 (0.98%) jQuery
16 8 (0.78%) .NET Framework
16 8 (0.78%) ISPF
17 6 (0.59%) XHTML
18 5 (0.49%) JDBC
Miscellaneous
1 137 (13.42%) CMDB
2 56 (5.48%) Analytical Skills
3 46 (4.51%) Computer Science
4 30 (2.94%) Data Centre
4 30 (2.94%) Management Information System
5 24 (2.35%) User Experience
6 18 (1.76%) Mainframe
7 15 (1.47%) IBM Mainframe
7 15 (1.47%) Visualisation
8 13 (1.27%) Clustering
9 11 (1.08%) Replication
10 9 (0.88%) Enterprise Software
11 8 (0.78%) Wiki
12 7 (0.69%) Blackberry
12 7 (0.69%) Credit Risk
12 7 (0.69%) NHS
13 6 (0.59%) Hedge funds
14 5 (0.49%) Blog
14 5 (0.49%) Learning Management System
14 5 (0.49%) Market Risk
Operating Systems
1 228 (22.33%) Windows
2 138 (13.52%) Unix
2 138 (13.52%) Windows Server
3 91 (8.91%) Linux
4 60 (5.88%) Solaris
5 51 (5.00%) AIX
6 28 (2.74%) Windows 7
7 20 (1.96%) Mac OS X
8 18 (1.76%) Windows Server 2003
8 18 (1.76%) Windows Server 2012
9 15 (1.47%) Windows XP
9 15 (1.47%) zOS
10 13 (1.27%) Windows Server 2008
11 11 (1.08%) Red Hat Enterprise Linux
12 8 (0.78%) MVS
13 7 (0.69%) Android
14 6 (0.59%) Apple iOS
14 6 (0.59%) Windows 10
15 5 (0.49%) Windows NT
16 4 (0.39%) Windows 8
Processes & Methodologies
1 477 (46.72%) ITIL
2 305 (29.87%) ITSM
3 295 (28.89%) Service Management
4 196 (19.20%) Agile Software Development
5 134 (13.12%) Stakeholder Management
6 129 (12.63%) Incident Management
7 128 (12.54%) Change Management
8 93 (9.11%) Configuration Management
9 89 (8.72%) Service Delivery
10 82 (8.03%) Problem Management
11 75 (7.35%) Release Management
12 71 (6.95%) Project Management
13 67 (6.56%) ITIL V3
14 64 (6.27%) Workflow
15 57 (5.58%) Business Analysis
16 55 (5.39%) Root Cause Analysis
17 47 (4.60%) Content Management
18 44 (4.31%) PRINCE2
19 42 (4.11%) Mentoring
20 40 (3.92%) Analytics
Programming Languages
1 237 (23.21%) JavaScript
2 130 (12.73%) SQL
3 84 (8.23%) Java
4 65 (6.37%) VB
5 60 (5.88%) Shell Script
6 57 (5.58%) Perl
7 52 (5.09%) PowerShell
8 31 (3.04%) T-SQL
9 30 (2.94%) C#
10 13 (1.27%) Bash Shell
10 13 (1.27%) FQL
10 13 (1.27%) PL/SQL
11 11 (1.08%) PHP
12 9 (0.88%) VBScript
13 8 (0.78%) JCL
13 8 (0.78%) REXX
14 7 (0.69%) C++
15 5 (0.49%) Python
15 5 (0.49%) VB.NET
15 5 (0.49%) VBA
Qualifications
1 107 (10.48%) Security Cleared
2 88 (8.62%) SC Cleared
3 78 (7.64%) BPSS Clearance
4 63 (6.17%) Degree
5 39 (3.82%) ITIL Certification
6 26 (2.55%) Microsoft Certification
7 19 (1.86%) AAT
8 18 (1.76%) ITIL Foundation Certificate
9 13 (1.27%) MCSE
10 8 (0.78%) PRINCE2 Practitioner
11 6 (0.59%) BC Cleared
11 6 (0.59%) ISEB
11 6 (0.59%) MCDBA
11 6 (0.59%) MCSA
11 6 (0.59%) MCTS
11 6 (0.59%) PRINCE2 Certification
12 5 (0.49%) CISSP
12 5 (0.49%) Citrix Certification
13 4 (0.39%) CCENT
13 4 (0.39%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 85 (8.33%) SLA
2 45 (4.41%) Disclosure Scotland
3 38 (3.72%) ISO 9001
4 23 (2.25%) COBIT
5 15 (1.47%) QA
6 14 (1.37%) PCI DSS
7 10 (0.98%) Sarbanes-Oxley
8 8 (0.78%) ISO/IEC 27001
System Software
1 85 (8.33%) Active Directory
2 13 (1.27%) Virtual Machines
3 12 (1.18%) VMware Infrastructure
4 11 (1.08%) vSphere
5 10 (0.98%) iptables
5 10 (0.98%) Postfix
5 10 (0.98%) Sendmail
6 8 (0.78%) Time Sharing Option
7 7 (0.69%) Tivoli Workload Scheduler
8 6 (0.59%) BitLocker
9 5 (0.49%) Firmware
10 3 (0.29%) Xen
10 3 (0.29%) XenApp
10 3 (0.29%) XenDesktop
11 2 (0.20%) Hyper-V
12 1 (0.098%) KVM
12 1 (0.098%) Microsoft App-V
Systems Management
1 57 (5.58%) Tivoli
2 41 (4.02%) MOM
3 38 (3.72%) HP SiteScope
4 31 (3.04%) SCCM
5 15 (1.47%) Puppet
6 12 (1.18%) Nagios
7 10 (0.98%) Cobbler
7 10 (0.98%) OSSEC
7 10 (0.98%) SCOM
8 8 (0.78%) Perfmon
9 7 (0.69%) Zenoss
10 6 (0.59%) Control-M
11 5 (0.49%) Casper Suite
11 5 (0.49%) vRealize
12 4 (0.39%) BMC PATROL
12 4 (0.39%) Forefront Identity Manager
12 4 (0.39%) HP UCMDB
12 4 (0.39%) Opscode Chef
12 4 (0.39%) Tivoli Monitoring
12 4 (0.39%) WSUS
Vendors
1 152 (14.89%) Microsoft
2 143 (14.01%) HP
3 100 (9.79%) CA
4 93 (9.11%) Oracle
5 69 (6.76%) BMC
5 69 (6.76%) Remedy
6 34 (3.33%) VMware
7 27 (2.64%) Cisco
8 24 (2.35%) IBM
9 20 (1.96%) SAP
10 19 (1.86%) SolarWinds
11 18 (1.76%) EMC
12 17 (1.67%) Dynatrace
13 13 (1.27%) Citrix
14 12 (1.18%) LogRhythm
14 12 (1.18%) Red Hat
15 11 (1.08%) Twitter
16 10 (0.98%) Splunk
16 10 (0.98%) TippingPoint
17 9 (0.88%) Symantec
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