The table below looks at the statistics for Service Management skills in IT contracts advertised for the West Yorkshire region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 20 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
20 Jan 2017
Same period 2016 Same period 2015
Service Management
Yorkshire / West Yorkshire
Rank 70 54 34
Rank change year-on-year
-16 -20
Contract jobs citing Service Management 29 60 85
As % of all contract IT jobs located in West Yorkshire 2.00% 3.06% 4.92%
As % of the Processes & Methodologies category 2.40% 3.69% 5.95%
Number of daily rates quoted 14 40 60
Median daily rate £375 £500 £425
Median daily rate % change year-on-year
-25.00% +17.64%
90% offered a daily rate of more than £283 £231 £225
10% offered a daily rate of more than £421 £585 £550
UK excluding London median daily rate £400 £389 £375
% change year-on-year
+2.89% +3.66%
Number of hourly rates quoted 7 7 3
Median hourly rate £13.50 £15.50 £13.25
Median hourly rate % change year-on-year
-12.90% +16.98%
90% offered a hourly rate of more than £8.82 £13.96 £10.65
10% offered a hourly rate of more than £17.09 £23.75 £15.45
UK excluding London median hourly rate £12.50 £15.00 £15.00
% change year-on-year
-16.66% -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the West Yorkshire region.

Processes & Methodologies Category
West Yorkshire
Contract IT job ads with a match in the
Processes & Methodologies category
1210 1628 1429
As % of all contract IT jobs located in West Yorkshire 83.51% 83.02% 82.65%
Number of daily rates quoted 794 1090 1014
Median daily rate £403 £400 £378
Median daily rate % change year-on-year
+0.62% +5.96%
90% offered a daily rate of more than £295 £295 £275
10% offered a daily rate of more than £550 £550 £550
UK excluding London median daily rate £405 £400 £390
% change year-on-year
+1.25% +2.56%
Number of hourly rates quoted 31 41 22
Median hourly rate £14.00 £19.50 £16.00
Median hourly rate % change year-on-year
-28.20% +21.87%
90% offered a hourly rate of more than £8.82 £13.16 £11.75
10% offered a hourly rate of more than £23.75 £45.00 £36.00
UK excluding London median hourly rate £35.00 £40.00 £26.00
% change year-on-year
-12.50% +53.84%

Service Management
Jobs Demand Trend in West Yorkshire

The demand trend of contract jobs across the West Yorkshire region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in West Yorkshire

Service Management
Daily Rate Trend in West Yorkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the West Yorkshire region.

Service Management Daily Rate Trend in West Yorkshire

Service Management
Daily Rate Histogram in West Yorkshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the West Yorkshire region over the 3 months to 20 January 2017.

Service Management Daily Rate Histogram in West Yorkshire

Service Management
Hourly Rate Trend in West Yorkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the West Yorkshire region.

Service Management Hourly Rate Trend in West Yorkshire

Service Management
Hourly Rate Histogram in West Yorkshire

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the West Yorkshire region over the 3 months to 20 January 2017.

Service Management Hourly Rate Histogram in West Yorkshire

Service Management
Contract Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the West Yorkshire region over the 3 months to 20 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds -23 14 £350 -30.00% 9
Bradford +14 3 £375 -6.25% 2
Wakefield 0 2 - - 1
Brighouse - 2 - -
Halifax - 2 £425 -
Castleford - 1 £413 -
Service Management
Yorkshire

Service Management
Top 30 Related IT Skills in West Yorkshire

For the 6 months to 20 January 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Yorkshire region with a requirement for Service Management.

1 43 (55.13%) ITIL
2 26 (33.33%) Finance
3 18 (23.08%) ITSM
4 17 (21.79%) Windows
5 13 (16.67%) Service Delivery
6 12 (15.38%) Data Centre
7 11 (14.10%) Change Management
7 11 (14.10%) Configuration Management
7 11 (14.10%) Project Management
7 11 (14.10%) Microsoft
8 10 (12.82%) SLA
8 10 (12.82%) Unix
8 10 (12.82%) Capacity Planning
9 9 (11.54%) ITIL V3
9 9 (11.54%) Continuous Improvement
9 9 (11.54%) Translating Business Requirements
10 8 (10.26%) SDLC
10 8 (10.26%) Active Directory
10 8 (10.26%) Tivoli
10 8 (10.26%) Agile Software Development
10 8 (10.26%) Banking
10 8 (10.26%) Business Analysis
11 7 (8.97%) DNS
11 7 (8.97%) Linux
11 7 (8.97%) Law
11 7 (8.97%) Telecoms
11 7 (8.97%) Workflow
12 6 (7.69%) Mainframe
12 6 (7.69%) NetIQ
12 6 (7.69%) Web Services

Service Management
Top Related IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.85%) SharePoint
2 1 (1.28%) Confluence
2 1 (1.28%) Skype for Business
Applications
1 6 (7.69%) MS Office
2 2 (2.56%) MS Excel
3 1 (1.28%) MS Project
Business Applications
1 1 (1.28%) Remedy ITSM
Cloud Services
1 6 (7.69%) SaaS
2 5 (6.41%) Microsoft Azure
3 3 (3.85%) Azure Active Directory
3 3 (3.85%) IaaS
3 3 (3.85%) PaaS
4 2 (2.56%) Amazon AWS
4 2 (2.56%) Office 365
5 1 (1.28%) GitHub
Communications & Networking
1 7 (8.97%) DNS
2 3 (3.85%) VoIP
2 3 (3.85%) VPN
3 2 (2.56%) FTP
3 2 (2.56%) Intranet
3 2 (2.56%) LAN
3 2 (2.56%) LDAP
3 2 (2.56%) SMS
3 2 (2.56%) WAN
4 1 (1.28%) BGP
4 1 (1.28%) CTI
4 1 (1.28%) DPNSS
4 1 (1.28%) EIGRP
4 1 (1.28%) ISUP
4 1 (1.28%) MGCP
4 1 (1.28%) MPLS
4 1 (1.28%) OSPF
4 1 (1.28%) Q.931
4 1 (1.28%) RTP
4 1 (1.28%) SS7
Database & Business Intelligence
1 2 (2.56%) Big Data
1 2 (2.56%) Data Warehouse
1 2 (2.56%) MySQL
Development Applications
1 4 (5.13%) ClearCase
1 4 (5.13%) Subversion
2 2 (2.56%) FitNesse
2 2 (2.56%) Jenkins
2 2 (2.56%) JIRA
2 2 (2.56%) JUnit
2 2 (2.56%) NUnit
2 2 (2.56%) Selenium
2 2 (2.56%) Team Foundation Server
2 2 (2.56%) Visual Studio
3 1 (1.28%) ClearQuest
3 1 (1.28%) Cucumber
3 1 (1.28%) Hudson
3 1 (1.28%) Maven
3 1 (1.28%) Sonatype Nexus
General
1 26 (33.33%) Finance
2 8 (10.26%) Banking
3 7 (8.97%) Law
3 7 (8.97%) Telecoms
4 3 (3.85%) Games
5 2 (2.56%) Publishing
6 1 (1.28%) Back Office
6 1 (1.28%) Financial Institution
6 1 (1.28%) Legal
Job Titles
1 18 (23.08%) Analyst
2 9 (11.54%) Service Manager
3 7 (8.97%) Service Analyst
4 6 (7.69%) Monitoring Analyst
4 6 (7.69%) Technical Specialist
5 5 (6.41%) Architect
5 5 (6.41%) ClearCase Configuration Manager
5 5 (6.41%) Configuration Manager
5 5 (6.41%) Service Desk Analyst
5 5 (6.41%) Software Configuration Manager
5 5 (6.41%) Software Manager
6 4 (5.13%) Delivery Manager
6 4 (5.13%) Developer
6 4 (5.13%) Mainframe Specialist
6 4 (5.13%) Services Delivery Manager
7 3 (3.85%) Field Support Technician
7 3 (3.85%) Infrastructure Architect
7 3 (3.85%) Operations Engineer
7 3 (3.85%) RACF Specialist
7 3 (3.85%) Transition Manager
Libraries, Frameworks & Software Standards
1 6 (7.69%) Web Services
2 4 (5.13%) REST
2 4 (5.13%) SOAP
3 2 (2.56%) .NET
3 2 (2.56%) Ajax
3 2 (2.56%) Apache CXF
3 2 (2.56%) CSS
3 2 (2.56%) ebXML
3 2 (2.56%) ISPF
3 2 (2.56%) LAMP
4 1 (1.28%) CCXML
4 1 (1.28%) RFC 2833
4 1 (1.28%) VXML
Miscellaneous
1 12 (15.38%) Data Centre
2 6 (7.69%) Mainframe
3 5 (6.41%) NHS
4 3 (3.85%) Analytical Skills
4 3 (3.85%) CCTV
4 3 (3.85%) Driving Licence
4 3 (3.85%) Hybrid Cloud
4 3 (3.85%) Virtual Team
5 2 (2.56%) Computer Science
5 2 (2.56%) iSeries
5 2 (2.56%) PKI
5 2 (2.56%) Public Cloud
5 2 (2.56%) Replication
5 2 (2.56%) Smartcard
5 2 (2.56%) Tandem
6 1 (1.28%) CMDB
6 1 (1.28%) Health Informatics
6 1 (1.28%) Informatics
6 1 (1.28%) IVR
6 1 (1.28%) Management Information System
Operating Systems
1 17 (21.79%) Windows
2 10 (12.82%) Unix
3 7 (8.97%) Linux
4 5 (6.41%) AIX
5 4 (5.13%) CentOS
5 4 (5.13%) Ubuntu
6 2 (2.56%) Windows 2000
6 2 (2.56%) Windows 7
6 2 (2.56%) Windows NT
6 2 (2.56%) Windows Server
6 2 (2.56%) Windows XP
7 1 (1.28%) Android
7 1 (1.28%) Apple iOS
7 1 (1.28%) Mac OS
7 1 (1.28%) Windows Server 2012
Processes & Methodologies
1 43 (55.13%) ITIL
2 18 (23.08%) ITSM
3 13 (16.67%) Service Delivery
4 11 (14.10%) Change Management
4 11 (14.10%) Configuration Management
4 11 (14.10%) Project Management
5 10 (12.82%) Capacity Planning
6 9 (11.54%) Continuous Improvement
6 9 (11.54%) ITIL V3
6 9 (11.54%) Translating Business Requirements
7 8 (10.26%) Agile Software Development
7 8 (10.26%) Business Analysis
7 8 (10.26%) SDLC
8 7 (8.97%) Workflow
9 6 (7.69%) Problem Management
9 6 (7.69%) Release Management
10 5 (6.41%) DevOps
10 5 (6.41%) Incident Management
10 5 (6.41%) Service Design
10 5 (6.41%) Test Automation
Programming Languages
1 6 (7.69%) Perl
1 6 (7.69%) Shell Script
2 5 (6.41%) Java
3 2 (2.56%) Bash Shell
3 2 (2.56%) C++
3 2 (2.56%) JavaScript
3 2 (2.56%) JCL
3 2 (2.56%) PHP
3 2 (2.56%) PowerShell
3 2 (2.56%) Ruby
4 1 (1.28%) ABAP
4 1 (1.28%) Python
Qualifications
1 5 (6.41%) Degree
1 5 (6.41%) Security Cleared
2 4 (5.13%) CCNP
2 4 (5.13%) Cisco Certification
3 3 (3.85%) ITIL Certification
3 3 (3.85%) Microsoft Certification
4 2 (2.56%) CCNA
4 2 (2.56%) ISEB
4 2 (2.56%) MCSE
4 2 (2.56%) RHCE
4 2 (2.56%) SC Cleared
5 1 (1.28%) CCIE
5 1 (1.28%) CTC Cleared
5 1 (1.28%) JNCIA
5 1 (1.28%) MCDST
5 1 (1.28%) MCP
Quality Assurance & Compliance
1 10 (12.82%) SLA
2 5 (6.41%) Sarbanes-Oxley
3 4 (5.13%) QA
4 2 (2.56%) HL7
System Software
1 8 (10.26%) Active Directory
2 5 (6.41%) VMware Infrastructure
3 4 (5.13%) ACF2
3 4 (5.13%) RACF
4 2 (2.56%) Time Sharing Option
4 2 (2.56%) Virtual Machines
Systems Management
1 8 (10.26%) Tivoli
2 4 (5.13%) zSecure
3 3 (3.85%) Puppet
4 2 (2.56%) Ansible
4 2 (2.56%) Opscode Chef
4 2 (2.56%) SCCM
5 1 (1.28%) Cisco CUCM
5 1 (1.28%) Cisco UCCE
5 1 (1.28%) Graphite
5 1 (1.28%) logstash
5 1 (1.28%) OpenView
5 1 (1.28%) Opsview
Vendors
1 11 (14.10%) Microsoft
2 6 (7.69%) NetIQ
3 5 (6.41%) VMware
4 4 (5.13%) Splunk
5 3 (3.85%) Cisco
5 3 (3.85%) Dell
6 2 (2.56%) IBM
6 2 (2.56%) Oracle
7 1 (1.28%) Apple
7 1 (1.28%) Avaya
7 1 (1.28%) CheckPoint
7 1 (1.28%) Extreme Networks
7 1 (1.28%) F5
7 1 (1.28%) HP
7 1 (1.28%) Juniper
7 1 (1.28%) Remedy
7 1 (1.28%) SAP