The first table below looks at the demand for the Service Manager role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Manager in their job title over the 3 months to 18 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the City of London region.

Location
3 months to
18 Jun 2013
Same period 2012 Same period 2011
Services Manager
Rank 192 217 215
Rank change year-on-year
+25 -2
Permanent jobs requiring a Service Manager 137 100 124
As % of all permanent IT jobs located in the City of London 1.127% 0.761% 0.783%
As % of the Job Titles category 1.211% 0.815% 0.840%
Number of salaries quoted 110 85 115
Average salary £57,500 £57,500 £62,500
Average salary % change year-on-year
- -8.00%
90% offered a salary of more than £42,500 £32,500 £43,100
10% offered a salary of more than £75,000 £81,500 £84,000
UK excluding London average salary £47,500 £50,000 £46,500
% change year-on-year
-5.00% +7.52%
All Job Titles
City of London
Permanent IT job ads with a match in the
Job Titles category
11309 12276 14755
As % of all permanent IT jobs located in the City of London 92.99% 93.46% 93.22%
Number of salaries quoted 9765 11209 13293
Average salary £52,500 £53,500 £55,000
Average salary % change year-on-year
-1.86% -2.72%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £77,500 £85,000 £80,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Service Manager
London

Service Manager
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Manager across the City of London region as a proportion of the total demand within the Job Titles category.

City of London Service Manager Jobs Demand Trend

Service Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager across the City of London region.

City of London Service Manager Salary Trend

Service Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Manager across the City of London region over the 3 months to 18 June 2013.

City of London Service Manager Salary Histogram

Service Manager
Top 30 Related IT Skills

For the 6 months to 18 June 2013, IT jobs across the City of London region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Manager in their job title.

1 160 (67.80%) ITIL
2 107 (45.34%) Service Delivery
3 65 (27.54%) Finance
4 58 (24.58%) Service Management
5 53 (22.46%) SLA
6 51 (21.61%) Project Management
7 38 (16.10%) Microsoft
8 32 (13.56%) ITIL Certification
8 32 (13.56%) Continuous Improvement
9 30 (12.71%) Telecoms
10 29 (12.29%) Cisco
11 27 (11.44%) Windows
11 27 (11.44%) Change Management
12 25 (10.59%) Banking
13 23 (9.746%) ITSM
14 21 (8.898%) Stakeholder Management
14 21 (8.898%) PRINCE2
15 20 (8.475%) Oracle
16 19 (8.051%) MS Office
16 19 (8.051%) Degree
17 18 (7.627%) MS Excel
17 18 (7.627%) VMware
18 17 (7.203%) Advertising
18 17 (7.203%) Process Management
18 17 (7.203%) Configuration Management
19 16 (6.780%) SQL
19 16 (6.780%) Release Management
20 15 (6.356%) ITIL V3
20 15 (6.356%) Windows Server 2008
20 15 (6.356%) SharePoint

Service Manager
Top Related IT Skills by Category

For the 6 months to 18 June 2013, IT jobs across the City of London region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Development
1 4 (1.695%) .NET
2 2 (0.847%) ASP
2 2 (0.847%) ASP.NET
2 2 (0.847%) Web Services
3 1 (0.424%) .NET Framework
3 1 (0.424%) Application Packaging
3 1 (0.424%) HTML
Application Platforms
1 15 (6.356%) SharePoint
2 5 (2.119%) IIS
3 3 (1.271%) MS Exchange
3 3 (1.271%) Blackberry Enterprise Server
4 2 (0.847%) Papyrus
4 2 (0.847%) StreamWeaver
4 2 (0.847%) Exchange Server 2003
4 2 (0.847%) Lync
5 1 (0.424%) Exchange Server 2010
5 1 (0.424%) Apache
5 1 (0.424%) SharePoint Server
5 1 (0.424%) Amazon AWS
5 1 (0.424%) SharePoint 2010
Applications
1 19 (8.051%) MS Office
2 18 (7.627%) MS Excel
3 7 (2.966%) MS PowerPoint
3 7 (2.966%) MS Project
4 5 (2.119%) InfoPath
5 4 (1.695%) MS Visio
6 2 (0.847%) DOC1
7 1 (0.424%) Office 365
Business Applications
1 3 (1.271%) Dynamics CRM
2 2 (0.847%) Exstream
2 2 (0.847%) Dynamics NAV
3 1 (0.424%) Maximo
Communications & Networking
1 7 (2.966%) WAN
1 7 (2.966%) DHCP
1 7 (2.966%) DNS
1 7 (2.966%) LAN
1 7 (2.966%) Unified Communications
2 5 (2.119%) TCP/IP
3 4 (1.695%) SAN
3 4 (1.695%) VoIP
4 3 (1.271%) GSM
4 3 (1.271%) Firewall
4 3 (1.271%) VPN
5 2 (0.847%) Intranet
5 2 (0.847%) Internet
6 1 (0.424%) Wi-Fi
6 1 (0.424%) Wireless
6 1 (0.424%) BSS
Database & Business Intelligence
1 12 (5.085%) SQL Server
2 4 (1.695%) Oracle 8/8i
3 2 (0.847%) SQL Server 2005
3 2 (0.847%) SQL Server 2008
4 1 (0.424%) SQL Server 2012
4 1 (0.424%) MySQL
4 1 (0.424%) Data Warehouse
4 1 (0.424%) SQL Server 2000
Development Applications
1 8 (3.390%) Subversion
2 5 (2.119%) VSS/SourceSafe
General
1 65 (27.54%) Finance
2 30 (12.71%) Telecoms
3 25 (10.59%) Banking
4 17 (7.203%) Advertising
5 14 (5.932%) Retail
6 10 (4.237%) Investment Banking
7 8 (3.390%) Legal
8 6 (2.542%) Billing
8 6 (2.542%) Marketing
9 5 (2.119%) German Language
9 5 (2.119%) Law
9 5 (2.119%) Back Office
10 4 (1.695%) Japanese Language
10 4 (1.695%) French Language
11 3 (1.271%) Financial Institution
12 2 (0.847%) International Banking
12 2 (0.847%) Dutch Language
13 1 (0.424%) General Ledger
13 1 (0.424%) Games
13 1 (0.424%) Front Office
Miscellaneous
1 6 (2.542%) Enterprise Software
2 5 (2.119%) Computer Science
2 5 (2.119%) Foreign Exchange (FX)
3 4 (1.695%) Management Information System
3 4 (1.695%) Derivative
3 4 (1.695%) Statistics
4 3 (1.271%) Mobile App
4 3 (1.271%) Fixed Income
5 2 (0.847%) Blackberry
5 2 (0.847%) Cloud Computing
6 1 (0.424%) Mathematics
6 1 (0.424%) iPhone
6 1 (0.424%) Client/Server
6 1 (0.424%) PMI
6 1 (0.424%) Equities
6 1 (0.424%) CCTV
6 1 (0.424%) Handset
Operating Systems
1 27 (11.44%) Windows
2 15 (6.356%) Windows Server 2008
3 12 (5.085%) Linux
3 12 (5.085%) UNIX
4 9 (3.814%) Windows Server 2003
5 8 (3.390%) Red Hat Enterprise Linux
6 3 (1.271%) Windows Server 2012
6 3 (1.271%) Windows XP
7 2 (0.847%) Solaris
8 1 (0.424%) Windows Vista
8 1 (0.424%) Windows 2000 Server
8 1 (0.424%) Windows 7
Processes & Methodologies
1 160 (67.80%) ITIL
2 107 (45.34%) Service Delivery
3 58 (24.58%) Service Management
4 51 (21.61%) Project Management
5 32 (13.56%) Continuous Improvement
6 27 (11.44%) Change Management
7 23 (9.746%) ITSM
8 21 (8.898%) Stakeholder Management
8 21 (8.898%) PRINCE2
9 17 (7.203%) Process Management
9 17 (7.203%) Configuration Management
10 16 (6.780%) Release Management
11 15 (6.356%) ITIL V3
12 13 (5.508%) Problem Management
13 12 (5.085%) Incident Management
14 10 (4.237%) CRM
15 9 (3.814%) Disaster Recovery
16 8 (3.390%) B2B
17 7 (2.966%) Six Sigma
17 7 (2.966%) Business Continuity
Programming Languages
1 16 (6.780%) SQL
2 5 (2.119%) Java
3 4 (1.695%) C
4 3 (1.271%) Shell Script
5 2 (0.847%) PowerShell
5 2 (0.847%) T-SQL
5 2 (0.847%) C#
6 1 (0.424%) COBOL
6 1 (0.424%) JavaScript
Qualifications
1 32 (13.56%) ITIL Certification
2 19 (8.051%) Degree
3 10 (4.237%) ISEB
4 8 (3.390%) PRINCE2 Certification
5 3 (1.271%) PMI Certification
5 3 (1.271%) Security Cleared
6 2 (0.847%) DV Cleared
6 2 (0.847%) A+ Certification
6 2 (0.847%) PMP
7 1 (0.424%) MBA
7 1 (0.424%) MCITP
7 1 (0.424%) SC Cleared
Quality Assurance & Compliance
1 53 (22.46%) SLA
2 6 (2.542%) QA
3 3 (1.271%) ISO 9001
4 2 (0.847%) Sarbanes-Oxley
4 2 (0.847%) ISO/IEC 27001
4 2 (0.847%) COBIT
5 1 (0.424%) ISO 14001
5 1 (0.424%) BS25999
System Software
1 11 (4.661%) Active Directory
2 6 (2.542%) VMware Infrastructure
3 3 (1.271%) vSphere
4 2 (0.847%) Hyper-V
5 1 (0.424%) XenApp
Systems Management
1 9 (3.814%) Tivoli
2 6 (2.542%) Tivoli Monitoring
3 2 (0.847%) Symantec Enterprise Vault
Vendors
1 38 (16.10%) Microsoft
2 29 (12.29%) Cisco
3 20 (8.475%) Oracle
4 18 (7.627%) VMware
5 15 (6.356%) Citrix
6 14 (5.932%) HP
7 9 (3.814%) LANDesk
8 8 (3.390%) Red Hat
9 3 (1.271%) Remedy
10 2 (0.847%) CheckPoint
10 2 (0.847%) Salesforce.com
10 2 (0.847%) Symantec
10 2 (0.847%) Avaya
10 2 (0.847%) Juniper
10 2 (0.847%) NetApp
10 2 (0.847%) Aveksa
10 2 (0.847%) Twitter
10 2 (0.847%) ServiceNow
11 1 (0.424%) Riverbed
11 1 (0.424%) Nokia
City, London
Key Skills: Prince 2, ITIL, managed service, management, service delivery management, process controls... As the Service Delivery Manager you will ensure that you consistently deliver a high quality...
Just IT Recruitment
Salary: £55000 - £60000 per annum + Training, Pension, Benefits
Posted: 13 June 2013
City of London
Essential SLAManagement Project management - such as service desk transitions ITIL Technical background (understanding of Windows, VMWare, Citrix & Cisco) Consultancy & Leadership for key clients to provide solutions This is...
Computer Futures
Salary: £55000 - £60000 per annum + benefits
Posted: 4 June 2013
City of London
Essential SLAManagement Project management - such as service desk transitions ITIL Technical background (understanding of Windows, VMWare, Citrix & Cisco) Consultancy & Leadership for key clients to provide solutions This is...
Computer Futures
Salary: £55000 - £60000 per annum + benefits
Posted: 6 June 2013
City, London
Are you a ITIL focused Customer Service Manager / IT Services Manager - Telecoms & IT Service Manager - IT Services Delivery Manager?... Key Skills: ITIL experience - ( ITIL certification Advantageous) Client focussed.
Reflex Computer Recruitment
Salary: £35000 per annum + + Benefits
Posted: 16 June 2013
City, London
This role would is a suit a Service Manager - IT Customer Service Manager - who is familiar with ITIL and has strong communication and customer facing skills to work...
Reflex Computer Recruitment
Salary: £30000 - £35000 per annum + Bens
Posted: 13 June 2013
City of London
Computer Futures
Salary: £55000 - £60000 per annum + benefits
Posted: 5 June 2013
City, London
Reflex Computer Recruitment
Salary: £35000 per annum + + Benefits
Posted: 13 June 2013
City of London
Real Staffing
Salary: £70000 - £80000 per annum
Posted: 18 June 2013
City of London
BARCLAYS
Salary: Competitive + excellent benefits
Posted: 28 May 2013
City of London
Hays Specialist Recruitment
Salary: £000 - £1500000 per annum
Posted: 13 June 2013
City of London
Huxley Associates
Posted: 17 June 2013
City, London
Lorien Resourcing
Salary: £85000 - £95000 per annum + 15% bonus + 15% non-conts pension
Posted: 13 June 2013
City, London
DGH Recruitment Ltd
Salary: £45000 - £55000 per annum
Posted: 14 June 2013
City, London
Lorien Resourcing
Salary: £55000 - £65000 per annum + 16% pension + 20% bonus
Posted: 13 June 2013
City, London
Anderson Cole Recruitment Ltd
Salary: From £50,000 to £65,000 per annum Bonus and benefits package
Posted: 14 June 2013
City of London
Capita Resourcing Ltd
Salary: £48000 - £56000 per annum + Benefits
Posted: 11 June 2013