The table below looks at the statistics for the Service Manager role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Manager in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Services Manager
Rank 174 201 205
Rank change year-on-year
+27 +4
Permanent jobs requiring a Service Manager 139 129 123
As % of all permanent IT jobs located in the City of London 1.44% 1.10% 1.04%
As % of the Job Titles category 1.55% 1.19% 1.12%
Number of salaries quoted 125 113 106
Average salary £55,500 £55,000 £52,500
Average salary % change year-on-year
+0.90% +4.76%
90% offered a salary of more than £35,000 £45,000 £34,000
10% offered a salary of more than £73,700 £75,000 £71,250
UK excluding London average salary £47,500 £47,500 £47,500
Service Manager
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
8988 10867 11023
As % of all permanent IT jobs located in the City of London 92.91% 92.63% 93.22%
Number of salaries quoted 7763 9145 9766
Average salary £55,000 £52,500 £55,000
Average salary % change year-on-year
+4.76% -4.54%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £80,000 £80,000 £75,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Service Manager
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Manager in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in the City of London

Service Manager
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager across the City of London region.

Service Manager Salary Trend in the City of London

Service Manager
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Manager across the City of London region over the 3 months to 28 August 2015.

Service Manager Salary Histogram in the City of London

Service Manager
Top 30 Related IT Skills in the City of London

For the 6 months to 28 August 2015, IT jobs across the City of London region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Manager in their job title.

1 183 (67.03%) ITIL
2 116 (42.49%) Service Delivery
3 107 (39.19%) Service Management
4 68 (24.91%) SLA
5 65 (23.81%) Finance
6 64 (23.44%) Project Management
7 49 (17.95%) ITIL Certification
8 47 (17.22%) Incident Management
9 42 (15.38%) PRINCE2
10 40 (14.65%) Microsoft
11 39 (14.29%) Agile Software Development
12 36 (13.19%) Problem Management
13 33 (12.09%) Change Management
14 28 (10.26%) Scrum
15 25 (9.16%) Windows
16 24 (8.79%) Continuous Improvement
17 23 (8.42%) Stakeholder Management
18 22 (8.06%) Telecoms
18 22 (8.06%) ITSM
18 22 (8.06%) Asset Management
19 21 (7.69%) Business Continuity
19 21 (7.69%) Service Desk Management
20 20 (7.33%) Analytical Skills
20 20 (7.33%) Banking
20 20 (7.33%) Retail
20 20 (7.33%) Release Management
21 19 (6.96%) Degree
21 19 (6.96%) MS Excel
21 19 (6.96%) MS Office
22 18 (6.59%) People Management

Service Manager
Top Related IT Skills in the City of London by Category

For the 6 months to 28 August 2015, IT jobs across the City of London region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (3.30%) MS Exchange
2 6 (2.20%) SharePoint
2 6 (2.20%) Exchange Server 2010
3 5 (1.83%) CMS
4 4 (1.47%) Exchange Server 2007
5 2 (0.73%) Blackberry Enterprise Server
6 1 (0.37%) Confluence
Applications
1 19 (6.96%) MS Office
1 19 (6.96%) MS Excel
2 5 (1.83%) MS Project
3 4 (1.47%) Photoshop
3 4 (1.47%) Adobe Illustrator
3 4 (1.47%) Adobe After Effects
4 2 (0.73%) MS PowerPoint
Business Applications
1 8 (2.93%) Oracle Retail
2 4 (1.47%) Dynamics CRM
3 2 (0.73%) SAP FI
3 2 (0.73%) CODA-Financials
3 2 (0.73%) SAP FI/CO
3 2 (0.73%) SAP CO
3 2 (0.73%) Oracle Financials
3 2 (0.73%) PeopleSoft Financials
4 1 (0.37%) SAP HR
4 1 (0.37%) SAP Oil and Gas
4 1 (0.37%) SAP ERP
4 1 (0.37%) SAP HCM
4 1 (0.37%) SAP BPC
Cloud Services
1 6 (2.20%) Office 365
2 4 (1.47%) SaaS
3 2 (0.73%) Mimecast
4 1 (0.37%) Microsoft Azure
4 1 (0.37%) Amazon AWS
Communications & Networking
1 4 (1.47%) Firewall
2 3 (1.10%) Wireless
2 3 (1.10%) SAN
3 2 (0.73%) Intranet
3 2 (0.73%) Internet
3 2 (0.73%) SMS
3 2 (0.73%) VoIP
3 2 (0.73%) NAS
3 2 (0.73%) Unified Communications
3 2 (0.73%) DHCP
3 2 (0.73%) DNS
4 1 (0.37%) TCP/IP
4 1 (0.37%) VPN
4 1 (0.37%) NetScaler
4 1 (0.37%) Cisco Nexus
4 1 (0.37%) Network Security
4 1 (0.37%) Cisco ASA
4 1 (0.37%) WAN
4 1 (0.37%) LDAP
4 1 (0.37%) GSM
Database & Business Intelligence
1 7 (2.56%) SQL Server
2 4 (1.47%) Crystal Reports
2 4 (1.47%) Oracle BI EE
3 2 (0.73%) Oracle Reports
4 1 (0.37%) Data Mining
4 1 (0.37%) BusinessObjects
4 1 (0.37%) SAP BI
4 1 (0.37%) SQL Server Integration Services
4 1 (0.37%) Oracle Database 11g
4 1 (0.37%) SQL Server 2008
4 1 (0.37%) Oracle Database
Development Applications
1 1 (0.37%) JIRA
1 1 (0.37%) Atlassian Bamboo
General
1 65 (23.81%) Finance
2 22 (8.06%) Telecoms
3 20 (7.33%) Banking
3 20 (7.33%) Retail
4 13 (4.76%) Legal
5 12 (4.40%) Law
5 12 (4.40%) Marketing
6 6 (2.20%) Billing
7 5 (1.83%) Publishing
8 4 (1.47%) German Language
8 4 (1.47%) Investment Banking
8 4 (1.47%) Advertising
9 3 (1.10%) Financial Institution
10 2 (0.73%) Private Banking
10 2 (0.73%) Multimedia
11 1 (0.37%) Front Office
11 1 (0.37%) Electronics
11 1 (0.37%) Manufacturing
Libraries, Frameworks & Software Standards
1 5 (1.83%) .NET
2 4 (1.47%) Web Services
3 1 (0.37%) WSDL
Miscellaneous
1 20 (7.33%) Analytical Skills
2 15 (5.49%) Data Centre
3 13 (4.76%) Management Information System
4 10 (3.66%) CMDB
5 8 (2.93%) Blackberry
6 6 (2.20%) Digital Media
7 5 (1.83%) Mobile App
7 5 (1.83%) Mathematics
7 5 (1.83%) Computer Science
8 4 (1.47%) EPoS
8 4 (1.47%) iPhone
9 3 (1.10%) CLARiiON
9 3 (1.10%) Smartphone
10 2 (0.73%) Statistics
10 2 (0.73%) Clustering
10 2 (0.73%) Foreign Exchange (FX)
10 2 (0.73%) Social Media
11 1 (0.37%) iPad
11 1 (0.37%) Mobile Payment
11 1 (0.37%) EMC VNX
Operating Systems
1 25 (9.16%) Windows
2 7 (2.56%) Android
2 7 (2.56%) Windows 7
3 5 (1.83%) Windows Mobile
4 3 (1.10%) Mac OS
4 3 (1.10%) Windows Server 2008
4 3 (1.10%) Linux
4 3 (1.10%) Apple iOS
4 3 (1.10%) Windows Server 2012
5 1 (0.37%) Windows 8
5 1 (0.37%) Windows Server 2003
5 1 (0.37%) Solaris
5 1 (0.37%) Red Hat Enterprise Linux
Processes & Methodologies
1 183 (67.03%) ITIL
2 116 (42.49%) Service Delivery
3 107 (39.19%) Service Management
4 64 (23.44%) Project Management
5 47 (17.22%) Incident Management
6 42 (15.38%) PRINCE2
7 39 (14.29%) Agile Software Development
8 36 (13.19%) Problem Management
9 33 (12.09%) Change Management
10 28 (10.26%) Scrum
11 24 (8.79%) Continuous Improvement
12 23 (8.42%) Stakeholder Management
13 22 (8.06%) ITSM
13 22 (8.06%) Asset Management
14 21 (7.69%) Business Continuity
14 21 (7.69%) Service Desk Management
15 20 (7.33%) Release Management
16 18 (6.59%) People Management
17 16 (5.86%) Performance Management
18 15 (5.49%) Process Management
Programming Languages
1 6 (2.20%) SQL
2 5 (1.83%) C
3 1 (0.37%) C#
3 1 (0.37%) Java
3 1 (0.37%) T-SQL
Qualifications
1 49 (17.95%) ITIL Certification
2 19 (6.96%) Degree
3 10 (3.66%) A+ Certification
4 8 (2.93%) MCTS
4 8 (2.93%) Security Cleared
4 8 (2.93%) MCP
4 8 (2.93%) CCNA
4 8 (2.93%) Cisco Certification
4 8 (2.93%) Microsoft Certification
5 6 (2.20%) ITIL Foundation Certificate
6 5 (1.83%) PRINCE2 Certification
7 4 (1.47%) PRINCE2 Practitioner
8 2 (0.73%) SC Cleared
9 1 (0.37%) CISSP
9 1 (0.37%) PMI Certification
9 1 (0.37%) ACCA
9 1 (0.37%) CISA
9 1 (0.37%) CISM
9 1 (0.37%) CIMA
Quality Assurance & Compliance
1 68 (24.91%) SLA
2 5 (1.83%) QA
3 4 (1.47%) PMBOK
3 4 (1.47%) COBIT
4 1 (0.37%) Sarbanes-Oxley
System Software
1 10 (3.66%) Active Directory
2 2 (0.73%) vSphere
2 2 (0.73%) VMware Infrastructure
2 2 (0.73%) XenApp
3 1 (0.37%) XenDesktop
3 1 (0.37%) EMC RecoverPoint
3 1 (0.37%) UAG
3 1 (0.37%) Terminal Services
3 1 (0.37%) VMware ESX
Systems Management
1 2 (0.73%) Symantec Enterprise Vault
2 1 (0.37%) WSUS
2 1 (0.37%) EMC NetWorker
Vendors
1 40 (14.65%) Microsoft
2 13 (4.76%) Oracle
3 9 (3.30%) Cisco
4 6 (2.20%) Remedy
5 5 (1.83%) Salesforce.com
5 5 (1.83%) SAP
5 5 (1.83%) ServiceNow
6 4 (1.47%) Siebel
6 4 (1.47%) EMC
6 4 (1.47%) Citrix
6 4 (1.47%) VMware
6 4 (1.47%) Eloqua
7 3 (1.10%) PeopleSoft
7 3 (1.10%) HP
7 3 (1.10%) Sun
8 2 (0.73%) Fidessa
8 2 (0.73%) CODA
8 2 (0.73%) JD Edwards
8 2 (0.73%) Sage
8 2 (0.73%) Hyperion
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