The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the East Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 146 156 167
Rank change year-on-year
+10 +11
Permanent jobs requiring a Service Desk Analyst 36 15 11
As % of all permanent IT jobs located in the East Midlands 0.95% 0.46% 0.32%
As % of the Job Titles category 0.99% 0.48% 0.33%
Number of salaries quoted 34 10 9
Average salary £19,875 £19,500 £18,000
Average salary % change year-on-year
+1.92% +8.33%
90% offered a salary of more than £17,500 £17,250 £15,900
10% offered a salary of more than £24,000 £22,650 £21,300
UK excluding London average salary £21,925 £20,500 £21,500
% change year-on-year
+6.95% -4.65%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the East Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
East Midlands
Permanent IT job ads with a match in the
Job Titles category
3635 3118 3294
As % of all permanent IT jobs located in the East Midlands 96.29% 95.44% 96.29%
Number of salaries quoted 3004 2631 2853
Average salary £37,500 £36,000 £37,300
Average salary % change year-on-year
+4.16% -3.48%
90% offered a salary of more than £23,000 £25,000 £24,000
10% offered a salary of more than £50,500 £57,500 £52,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Analyst
Jobs Demand Trend in the East Midlands

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the East Midlands region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the East Midlands

Service Desk Analyst
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the East Midlands region.

Service Desk Analyst Salary Trend in the East Midlands

Service Desk Analyst
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the East Midlands region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire -5 14 £21,500 -2.27%
Leicestershire +7 9 £19,000 -2.56% 1
Lincolnshire +13 6 £17,250 +15.00% 1
Nottinghamshire - 6 £23,678 -
Derbyshire - 1 - - 1
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the East Midlands

For the 6 months to 22 August 2014, IT jobs across the East Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 37 (54.41%) Microsoft
2 32 (47.06%) MS Office
3 29 (42.65%) Windows
4 25 (36.76%) SLA
5 20 (29.41%) MS Excel
6 19 (27.94%) ITIL
6 19 (27.94%) Active Directory
7 13 (19.12%) TCP/IP
8 12 (17.65%) MS Exchange
8 12 (17.65%) Internet
9 11 (16.18%) Cisco
9 11 (16.18%) MCP
9 11 (16.18%) Windows 7
10 10 (14.71%) Degree
10 10 (14.71%) Citrix
10 10 (14.71%) IP Telephony
11 9 (13.24%) Knowledge Management
11 9 (13.24%) MS PowerPoint
11 9 (13.24%) HND
11 9 (13.24%) Windows Server 2008
12 8 (11.76%) Incident Management
12 8 (11.76%) Microsoft Certification
12 8 (11.76%) VPN
12 8 (11.76%) Windows XP
13 7 (10.29%) Service Management
13 7 (10.29%) Finance
14 6 (8.82%) Telecoms
14 6 (8.82%) Windows Server 2003
14 6 (8.82%) ADSL
14 6 (8.82%) VoIP

Service Desk Analyst
Top Related IT Skills in the East Midlands by Category

For the 6 months to 22 August 2014, IT jobs across the East Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (17.65%) MS Exchange
2 2 (2.94%) Exchange Server 2007
2 2 (2.94%) Exchange Server 2003
2 2 (2.94%) Blackberry Enterprise Server
Applications
1 32 (47.06%) MS Office
2 20 (29.41%) MS Excel
3 9 (13.24%) MS PowerPoint
4 1 (1.47%) Spreadsheet
Cloud Services
1 1 (1.47%) Google Apps
Communications & Networking
1 13 (19.12%) TCP/IP
2 12 (17.65%) Internet
3 10 (14.71%) IP Telephony
4 8 (11.76%) VPN
5 6 (8.82%) ADSL
5 6 (8.82%) VoIP
6 1 (1.47%) SMTP
6 1 (1.47%) DHCP
Database & Business Intelligence
1 1 (1.47%) Oracle Reports
1 1 (1.47%) MS Access
1 1 (1.47%) Crystal Reports
1 1 (1.47%) Oracle Database
General
1 7 (10.29%) Finance
2 6 (8.82%) Telecoms
3 5 (7.35%) Retail
4 2 (2.94%) Advertising
5 1 (1.47%) Aerospace
5 1 (1.47%) Law
Libraries, Frameworks & Software Standards
1 1 (1.47%) XML
1 1 (1.47%) Middleware
Miscellaneous
1 4 (5.88%) Management Information System
2 3 (4.41%) Mainframe
3 2 (2.94%) Mathematics
4 1 (1.47%) EPoS
4 1 (1.47%) Blackberry
Operating Systems
1 29 (42.65%) Windows
2 11 (16.18%) Windows 7
3 9 (13.24%) Windows Server 2008
4 8 (11.76%) Windows XP
5 6 (8.82%) Windows Server 2003
6 5 (7.35%) Windows Vista
7 4 (5.88%) UNIX
8 2 (2.94%) Linux
9 1 (1.47%) Windows 8
Processes & Methodologies
1 19 (27.94%) ITIL
2 9 (13.24%) Knowledge Management
3 8 (11.76%) Incident Management
4 7 (10.29%) Service Management
5 2 (2.94%) Time Management
5 2 (2.94%) Service Delivery
6 1 (1.47%) ITSM
6 1 (1.47%) Stakeholder Management
6 1 (1.47%) Analytics
6 1 (1.47%) Predictive Analytics
6 1 (1.47%) Problem Management
Programming Languages
1 2 (2.94%) C
1 2 (2.94%) SQL
Qualifications
1 11 (16.18%) MCP
2 10 (14.71%) Degree
3 9 (13.24%) HND
4 8 (11.76%) Microsoft Certification
5 5 (7.35%) MCSE
6 3 (4.41%) ITIL Certification
6 3 (4.41%) MCITP
6 3 (4.41%) SC Cleared
6 3 (4.41%) Security Cleared
7 2 (2.94%) A+ Certification
7 2 (2.94%) MCSA
8 1 (1.47%) MOS
8 1 (1.47%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 25 (36.76%) SLA
System Software
1 19 (27.94%) Active Directory
2 2 (2.94%) Hyper-V
2 2 (2.94%) Terminal Services
Vendors
1 37 (54.41%) Microsoft
2 11 (16.18%) Cisco
3 10 (14.71%) Citrix
4 5 (7.35%) VMware
5 2 (2.94%) ServiceNow
6 1 (1.47%) Oracle
6 1 (1.47%) Sun
6 1 (1.47%) Google
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Salary: £17000 - £20000 per annum + Benefits
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