The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the East Midlands region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East Midlands region.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Service Desk Analyst
Rank 131 156 151
Rank change year-on-year
+25 -5
Permanent jobs requiring a Service Desk Analyst 34 11 13
As % of all permanent IT jobs located in the East Midlands 1.097% 0.324% 0.370%
As % of the Job Titles category 1.156% 0.341% 0.385%
Number of salaries quoted 27 11 13
Average salary £22,000 £16,500 £21,000
Average salary % change year-on-year
+33.33% -21.42%
90% offered a salary of more than £14,100 £16,000 £16,900
10% offered a salary of more than £22,700 £23,000 £23,500
UK excluding London average salary £21,000 £21,500 £21,000
% change year-on-year
-2.32% +2.38%
All Job Titles
East Midlands
Permanent IT job ads with a match in the
Job Titles category
2941 3227 3373
As % of all permanent IT jobs located in the East Midlands 94.90% 94.91% 96.01%
Number of salaries quoted 2518 2881 2898
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £24,000 £22,500 £22,500
10% offered a salary of more than £50,000 £50,000 £52,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst across the East Midlands region as a proportion of the total demand within the Job Titles category.

East Midlands Service Desk Analyst Jobs Demand Trend

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the East Midlands region.

East Midlands Service Desk Analyst Salary Trend

Service Desk Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the East Midlands region over the 3 months to 22 May 2013.

East Midlands Service Desk Analyst Salary Histogram

Service Desk Analyst
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Analyst within the East Midlands region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Lincolnshire - 14 £16,250 -
Northamptonshire +13 12 £22,500 -2.17%
Leicestershire -8 4 £20,000 +15.94%
Nottinghamshire +3 2 £19,750 +23.43%
Derbyshire +2 1 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT jobs across the East Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 30 (55.56%) ITIL
2 25 (46.30%) Windows
2 25 (46.30%) Microsoft
3 19 (35.19%) MS Office
4 18 (33.33%) Microsoft Certification
5 16 (29.63%) Active Directory
6 15 (27.78%) LAN
6 15 (27.78%) WAN
7 13 (24.07%) SLA
8 10 (18.52%) MCP
9 9 (16.67%) Windows Server 2003
9 9 (16.67%) Incident Management
10 8 (14.81%) Windows XP
10 8 (14.81%) MS Exchange
11 7 (12.96%) Apple
11 7 (12.96%) Windows Server 2008
12 6 (11.11%) Law
12 6 (11.11%) Degree
12 6 (11.11%) MS Excel
12 6 (11.11%) Security Cleared
13 5 (9.259%) Cisco
13 5 (9.259%) Citrix
13 5 (9.259%) Exchange Server 2003
13 5 (9.259%) VMware
13 5 (9.259%) Telecoms
13 5 (9.259%) IP Telephony
14 4 (7.407%) Management Information System
14 4 (7.407%) Wireless
14 4 (7.407%) Problem Management
14 4 (7.407%) Fat Client

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT jobs across the East Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (14.81%) MS Exchange
2 5 (9.259%) Exchange Server 2003
3 1 (1.852%) Exchange Server 2007
3 1 (1.852%) CMS
Applications
1 19 (35.19%) MS Office
2 6 (11.11%) MS Excel
Communications & Networking
1 15 (27.78%) LAN
1 15 (27.78%) WAN
2 5 (9.259%) IP Telephony
3 4 (7.407%) Wireless
4 2 (3.704%) TCP/IP
5 1 (1.852%) Internet
General
1 6 (11.11%) Law
2 5 (9.259%) Telecoms
3 2 (3.704%) Finance
4 1 (1.852%) Legal
Miscellaneous
1 4 (7.407%) Management Information System
1 4 (7.407%) Fat Client
1 4 (7.407%) Thin Client
2 3 (5.556%) Blackberry
2 3 (5.556%) E-Learning
3 1 (1.852%) CCTV
Operating Systems
1 25 (46.30%) Windows
2 9 (16.67%) Windows Server 2003
3 8 (14.81%) Windows XP
4 7 (12.96%) Windows Server 2008
5 3 (5.556%) Windows 7
5 3 (5.556%) Apple iOS
5 3 (5.556%) Windows Mobile
6 2 (3.704%) Windows Vista
6 2 (3.704%) Windows 2000
7 1 (1.852%) UNIX
Processes & Methodologies
1 30 (55.56%) ITIL
2 9 (16.67%) Incident Management
3 4 (7.407%) Problem Management
4 1 (1.852%) Service Desk Management
4 1 (1.852%) Time Management
4 1 (1.852%) Asset Management
Qualifications
1 18 (33.33%) Microsoft Certification
2 10 (18.52%) MCP
3 6 (11.11%) Degree
3 6 (11.11%) Security Cleared
4 3 (5.556%) A+ Certification
4 3 (5.556%) ITIL Certification
4 3 (5.556%) MCSE
4 3 (5.556%) SC Cleared
5 2 (3.704%) MCSA
6 1 (1.852%) MCITP
6 1 (1.852%) MOS
Quality Assurance & Compliance
1 13 (24.07%) SLA
2 1 (1.852%) ISO 9001
System Software
1 16 (29.63%) Active Directory
Vendors
1 25 (46.30%) Microsoft
2 7 (12.96%) Apple
3 5 (9.259%) Cisco
3 5 (9.259%) Citrix
3 5 (9.259%) VMware
4 2 (3.704%) SAP
5 1 (1.852%) Avaya