The table below looks at the statistics for Service Management skills in IT jobs advertised for the Edinburgh region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 21 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 86 73 65
Rank change year-on-year
-13 -8
Permanent jobs citing Service Management 17 20 27
As % of all permanent IT jobs located in Edinburgh 1.14% 1.66% 2.27%
As % of the Processes & Methodologies category 1.39% 1.96% 2.86%
Number of salaries quoted 9 7 13
Average salary £53,000 £52,500 £65,000
Average salary % change year-on-year
+0.95% -19.23%
UK excluding London average salary £42,500 £44,500 £42,000
% change year-on-year
-4.49% +5.95%
Service Management
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Edinburgh region.

Processes & Methodologies Category
Edinburgh
Permanent IT job ads with a match in the
Processes & Methodologies category
1220 1018 945
As % of all permanent IT jobs located in Edinburgh 81.55% 84.41% 79.48%
Number of salaries quoted 806 628 670
Average salary £42,500 £45,000 £42,500
Average salary % change year-on-year
-5.55% +5.88%
90% offered a salary of more than £30,000 £30,000 £28,500
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Management
Jobs Demand Trend in Edinburgh

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Edinburgh region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Edinburgh

Service Management
Salary Trend in Edinburgh

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Edinburgh region.

Service Management Salary Trend in Edinburgh

Service Management
Salary Histogram in Edinburgh

This chart provides a salary histogram for IT jobs citing Service Management across the Edinburgh region over the 3 months to 21 August 2014.

Service Management Salary Histogram in Edinburgh

Service Management
Top 30 Related IT Skills in Edinburgh

For the 6 months to 21 August 2014, IT jobs across the Edinburgh region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 30 (60.00%) ITIL
2 17 (34.00%) Finance
3 16 (32.00%) Oracle
4 15 (30.00%) Performance Management
5 13 (26.00%) Service Delivery
5 13 (26.00%) ITSM
6 12 (24.00%) Microsoft
6 12 (24.00%) Internet
7 10 (20.00%) Perl
7 10 (20.00%) SQL
7 10 (20.00%) UNIX
7 10 (20.00%) Windows
7 10 (20.00%) Six Sigma
7 10 (20.00%) Project Management
7 10 (20.00%) MS PowerPoint
7 10 (20.00%) QA
7 10 (20.00%) Windows 7
8 9 (18.00%) Configuration Management
8 9 (18.00%) Change Management
8 9 (18.00%) Disaster Recovery
8 9 (18.00%) Release Management
9 8 (16.00%) Risk Management
10 7 (14.00%) Supplier Management
10 7 (14.00%) Problem Management
11 6 (12.00%) Incident Management
12 5 (10.00%) HP
12 5 (10.00%) ITIL Certification
12 5 (10.00%) Remedy
12 5 (10.00%) Remedy ITSM
13 4 (8.00%) ERP

Service Management
Top Related IT Skills in Edinburgh by Category

For the 6 months to 21 August 2014, IT jobs across the Edinburgh region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (4.00%) IIS
1 2 (4.00%) SAS
Applications
1 10 (20.00%) MS PowerPoint
2 2 (4.00%) Adobe Captivate
2 2 (4.00%) MS Excel
Business Applications
1 5 (10.00%) Remedy ITSM
2 2 (4.00%) Oracle General Ledger
2 2 (4.00%) Oracle EBS R12
2 2 (4.00%) Oracle Payables
2 2 (4.00%) Oracle Receivables
2 2 (4.00%) Oracle Financials
2 2 (4.00%) Oracle 11i
2 2 (4.00%) Oracle EBS
2 2 (4.00%) Oracle Applications
3 1 (2.00%) assyst
Communications & Networking
1 12 (24.00%) Internet
2 4 (8.00%) VoIP
Database & Business Intelligence
1 1 (2.00%) Data Warehouse
General
1 17 (34.00%) Finance
2 4 (8.00%) Multimedia
3 2 (4.00%) Publishing
4 1 (2.00%) Banking
4 1 (2.00%) Retail
4 1 (2.00%) Law
4 1 (2.00%) Advertising
4 1 (2.00%) Financial Institution
Job Titles
1 8 (16.00%) Analyst
1 8 (16.00%) Delivery Manager
2 7 (14.00%) Infrastructure Manager
3 6 (12.00%) Services Delivery Manager
3 6 (12.00%) Service Manager
4 4 (8.00%) Consultant
4 4 (8.00%) Service Analyst
4 4 (8.00%) Incident Manager
4 4 (8.00%) Service Management Analyst
4 4 (8.00%) IT Infrastructure Manager
5 2 (4.00%) Training Consultant
5 2 (4.00%) Services Director
5 2 (4.00%) Designer
5 2 (4.00%) Senior Architect
5 2 (4.00%) Technical Delivery Manager
5 2 (4.00%) Change and Release Analyst
5 2 (4.00%) Senior Solutions Architect
5 2 (4.00%) Applications Manager
5 2 (4.00%) Technical Manager
5 2 (4.00%) Risk Analyst
Libraries, Frameworks & Software Standards
1 2 (4.00%) HTML
1 2 (4.00%) Flash
1 2 (4.00%) HTML5
Miscellaneous
1 4 (8.00%) E-Learning
1 4 (8.00%) Enterprise Software
Operating Systems
1 10 (20.00%) UNIX
1 10 (20.00%) Windows
1 10 (20.00%) Windows 7
Processes & Methodologies
1 30 (60.00%) ITIL
2 15 (30.00%) Performance Management
3 13 (26.00%) Service Delivery
3 13 (26.00%) ITSM
4 10 (20.00%) Project Management
4 10 (20.00%) Six Sigma
5 9 (18.00%) Change Management
5 9 (18.00%) Disaster Recovery
5 9 (18.00%) Configuration Management
5 9 (18.00%) Release Management
6 8 (16.00%) Risk Management
7 7 (14.00%) Problem Management
7 7 (14.00%) Supplier Management
8 6 (12.00%) Incident Management
9 4 (8.00%) ERP
10 3 (6.00%) Workflow
10 3 (6.00%) Continuous Improvement
11 2 (4.00%) Test Strategy
11 2 (4.00%) Vulnerability Management
11 2 (4.00%) Business Continuity Planning
Programming Languages
1 10 (20.00%) Perl
1 10 (20.00%) SQL
Qualifications
1 5 (10.00%) ITIL Certification
2 4 (8.00%) Degree
3 2 (4.00%) MOS
3 2 (4.00%) CISSP
4 1 (2.00%) CIPD
4 1 (2.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 10 (20.00%) QA
2 2 (4.00%) PCI DSS
2 2 (4.00%) SLA
2 2 (4.00%) ISO/IEC 27001
Vendors
1 16 (32.00%) Oracle
2 12 (24.00%) Microsoft
3 5 (10.00%) HP
3 5 (10.00%) Remedy
4 4 (8.00%) Intel
5 2 (4.00%) Adobe
5 2 (4.00%) Splunk
5 2 (4.00%) ArcSight
6 1 (2.00%) GoldenSource
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