The table below looks at the statistics for the Help Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Engineer in their job title over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Help Desk Engineer
Rank 787 807 763
Rank change year-on-year
+20 -44
Permanent jobs requiring a Help Desk Engineer 117 102 114
As % of all permanent IT jobs located in the UK 0.11% 0.089% 0.11%
As % of the Job Titles category 0.11% 0.095% 0.11%
Number of salaries quoted 105 96 111
Average salary £24,000 £23,000 £22,500
Average salary % change year-on-year
+4.34% +2.22%
90% offered a salary of more than £18,000 £18,000 £17,925
10% offered a salary of more than £32,500 £27,500 £35,000
UK excluding London average salary £24,000 £22,750 £22,500
% change year-on-year
+5.49% +1.11%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
102778 107783 99441
As % of all permanent IT jobs located in the UK 94.20% 94.50% 94.26%
Number of salaries quoted 85796 87187 82527
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Help Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Engineer Jobs Demand Trend in the UK

Help Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer within the UK.

Help Desk Engineer Salary Trend in the UK

Help Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Engineer over the 3 months to 4 September 2015 within the UK.

Help Desk Engineer Salary Histogram in the UK

Help Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Engineer within the UK over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +21 113 £23,000 - 21
South East +9 37 £23,250 +16.25% 4
East of England +22 32 £27,500 +23.59% 3
London -1 21 £23,000 -16.36% 6
Hertfordshire +12 19 £27,500 +22.22% 3
Hemel Hempstead - 13 £27,500 -
Oxfordshire +5 10 £18,500 -7.50% 1
North West +2 10 £18,750 -20.21% 3
Surrey 0 9 £30,000 +39.53% 1
Berkshire +15 8 £26,750 +33.75%
Reading +9 7 £27,500 +30.95%
Essex -4 5 £35,000 -
Buckinghamshire - 5 £21,000 - 1
Yorkshire +11 4 £23,000 -4.16% 1
Manchester +5 4 - -
West Midlands -2 4 £27,500 +18.27% 2
South West -32 4 £20,250 -19.00% 1
Bedfordshire - 4 £17,250 -
Aylesbury - 4 £21,000 -
Cambridgeshire +15 3 £24,000 +9.09%
Hitchin - 3 - -
Colchester - 3 £35,000 -
Blackpool - 3 £18,000 -
Cheshire - 3 £21,000 - 3
Lancashire - 3 £18,000 -
West Yorkshire +6 2 - -
Somerset -4 2 £22,000 -18.51%
Coventry -9 2 £27,500 +17.02%
West Sussex -10 2 £27,500 +5.76%
Warwickshire - 2 £27,500 -

Help Desk Engineer
Top 30 Related IT Skills

For the 6 months to 4 September 2015, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title.

1 162 (66.94%) Windows
2 151 (62.40%) Microsoft
3 130 (53.72%) Active Directory
4 88 (36.36%) MS Excel
5 79 (32.64%) MS Office
6 59 (24.38%) Windows 7
7 56 (23.14%) Windows Server 2008
7 56 (23.14%) MS Exchange
8 50 (20.66%) Microsoft Certification
9 41 (16.94%) Windows Server 2003
9 41 (16.94%) TCP/IP
10 39 (16.12%) VMware
11 35 (14.46%) Windows Server 2012
12 32 (13.22%) DNS
13 30 (12.40%) VPN
13 30 (12.40%) Windows 8
13 30 (12.40%) Hyper-V
14 29 (11.98%) Windows XP
14 29 (11.98%) MCP
14 29 (11.98%) SLA
15 28 (11.57%) Cisco Certification
15 28 (11.57%) Office 365
16 27 (11.16%) Exchange Server 2010
17 26 (10.74%) Citrix
17 26 (10.74%) CCNA
17 26 (10.74%) DHCP
17 26 (10.74%) Firewall
18 25 (10.33%) Wireless
18 25 (10.33%) WAN
19 24 (9.92%) MCITP

Help Desk Engineer
Top Related IT Skills by Category

For the 6 months to 4 September 2015, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 56 (23.14%) MS Exchange
2 27 (11.16%) Exchange Server 2010
3 21 (8.68%) Exchange Server 2007
4 14 (5.79%) Exchange Server 2003
5 11 (4.55%) SharePoint
6 8 (3.31%) Exchange Server 2013
7 6 (2.48%) Lync
8 3 (1.24%) Blackberry Enterprise Server
9 2 (0.83%) SharePoint Server
9 2 (0.83%) SharePoint 2010
9 2 (0.83%) SharePoint 2013
10 1 (0.41%) Site Server
10 1 (0.41%) IIS
10 1 (0.41%) IBM Notes
Applications
1 88 (36.36%) MS Excel
2 79 (32.64%) MS Office
3 4 (1.65%) MS PowerPoint
4 2 (0.83%) AutoCAD
5 1 (0.41%) Adobe Creative Suite
Cloud Services
1 28 (11.57%) Office 365
2 1 (0.41%) Cloud Computing
2 1 (0.41%) Microsoft Azure
Communications & Networking
1 41 (16.94%) TCP/IP
2 32 (13.22%) DNS
3 30 (12.40%) VPN
4 26 (10.74%) DHCP
4 26 (10.74%) Firewall
5 25 (10.33%) Wireless
5 25 (10.33%) WAN
6 20 (8.26%) LAN
7 13 (5.37%) Internet
8 9 (3.72%) VoIP
9 6 (2.48%) SAN
10 5 (2.07%) VLAN
11 4 (1.65%) WebEx
12 3 (1.24%) IP Telephony
12 3 (1.24%) Wi-Fi
13 2 (0.83%) 3G
13 2 (0.83%) H.323
13 2 (0.83%) iSCSI
13 2 (0.83%) 4G
13 2 (0.83%) NetScaler
Database & Business Intelligence
1 17 (7.02%) SQL Server
2 1 (0.41%) Crystal Reports
2 1 (0.41%) SQL Server 2005
2 1 (0.41%) SQL Server 2008
2 1 (0.41%) Relational Database
General
1 12 (4.96%) Telecoms
1 12 (4.96%) Finance
2 6 (2.48%) Retail
3 4 (1.65%) Advertising
4 3 (1.24%) Banking
4 3 (1.24%) French Language
5 2 (0.83%) Welsh Language
5 2 (0.83%) Law
5 2 (0.83%) Legal
6 1 (0.41%) Manufacturing
6 1 (0.41%) Financial Institution
6 1 (0.41%) Publishing
6 1 (0.41%) Games
6 1 (0.41%) Marketing
6 1 (0.41%) German Language
6 1 (0.41%) Italian Language
6 1 (0.41%) Japanese Language
6 1 (0.41%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.41%) .NET
1 1 (0.41%) ASP.NET
1 1 (0.41%) XML
1 1 (0.41%) X-Windows
Miscellaneous
1 10 (4.13%) Blackberry
2 7 (2.89%) Video Conferencing
2 7 (2.89%) Analytical Skills
3 5 (2.07%) iPhone
4 4 (1.65%) CMDB
4 4 (1.65%) IPTV
4 4 (1.65%) PDA
4 4 (1.65%) Mathematics
4 4 (1.65%) User Experience
5 3 (1.24%) Foreign Exchange (FX)
6 2 (0.83%) Computer Science
6 2 (0.83%) Streaming Video
6 2 (0.83%) Clustering
6 2 (0.83%) iPad
6 2 (0.83%) Digital Media
7 1 (0.41%) New Media
7 1 (0.41%) Fat Client
7 1 (0.41%) EPoS
7 1 (0.41%) Thin Client
7 1 (0.41%) Management Information System
Operating Systems
1 162 (66.94%) Windows
2 59 (24.38%) Windows 7
3 56 (23.14%) Windows Server 2008
4 41 (16.94%) Windows Server 2003
5 35 (14.46%) Windows Server 2012
6 30 (12.40%) Windows 8
7 29 (11.98%) Windows XP
8 14 (5.79%) Windows Vista
9 10 (4.13%) Mac OS X
10 8 (3.31%) Android
11 5 (2.07%) Windows 2000
12 4 (1.65%) Linux
13 3 (1.24%) Apple iOS
14 2 (0.83%) Red Hat Enterprise Linux
Processes & Methodologies
1 20 (8.26%) ITIL
2 10 (4.13%) Disaster Recovery
3 6 (2.48%) CRM
3 6 (2.48%) Software Testing
3 6 (2.48%) Incident Management
3 6 (2.48%) Security Testing
3 6 (2.48%) Time Management
3 6 (2.48%) Information Assurance
4 5 (2.07%) Network Architecture
4 5 (2.07%) Migration
4 5 (2.07%) Agile Software Development
5 4 (1.65%) Configuration Management
5 4 (1.65%) Project Management
5 4 (1.65%) SIEM
6 3 (1.24%) Logistics
6 3 (1.24%) Software Engineering
7 2 (0.83%) Asset Management
7 2 (0.83%) Web Development
7 2 (0.83%) Service Management
7 2 (0.83%) Change Management
Programming Languages
1 23 (9.50%) SQL
2 8 (3.31%) VB
2 8 (3.31%) PowerShell
3 5 (2.07%) Java
4 4 (1.65%) JavaScript
4 4 (1.65%) C
Qualifications
1 50 (20.66%) Microsoft Certification
2 29 (11.98%) MCP
3 28 (11.57%) Cisco Certification
4 26 (10.74%) CCNA
5 24 (9.92%) MCITP
6 23 (9.50%) MCSA
7 14 (5.79%) MCSE
8 11 (4.55%) Degree
9 7 (2.89%) ITIL Certification
10 6 (2.48%) MCTS
11 4 (1.65%) CCENT
12 3 (1.24%) VMware Certified Professional (VCP)
13 2 (0.83%) MCDST
13 2 (0.83%) MOS
13 2 (0.83%) CCNP
13 2 (0.83%) CCA
13 2 (0.83%) Citrix Certification
13 2 (0.83%) A+ Certification
14 1 (0.41%) Network+ Certification
Quality Assurance & Compliance
1 29 (11.98%) SLA
2 1 (0.41%) QA
System Software
1 130 (53.72%) Active Directory
2 30 (12.40%) Hyper-V
3 23 (9.50%) VMware Infrastructure
4 13 (5.37%) VMware ESXi
5 5 (2.07%) VMware Server
5 5 (2.07%) Terminal Services
6 3 (1.24%) Microsoft Virtual Server
7 2 (0.83%) Terminal Server
7 2 (0.83%) VMware ESX
7 2 (0.83%) XenApp
7 2 (0.83%) XenDesktop
7 2 (0.83%) vSphere
8 1 (0.41%) Firmware
Systems Management
1 7 (2.89%) Backup Exec
2 6 (2.48%) Norton AntiVirus
3 5 (2.07%) SCCM
4 2 (0.83%) SCOM
4 2 (0.83%) SCVMM
4 2 (0.83%) vMotion
5 1 (0.41%) AirWatch
5 1 (0.41%) McAfee ePO
5 1 (0.41%) Symantec Endpoint Protection
Vendors
1 151 (62.40%) Microsoft
2 39 (16.12%) VMware
3 26 (10.74%) Citrix
4 16 (6.61%) Cisco
5 9 (3.72%) Symantec
5 9 (3.72%) Polycom
6 6 (2.48%) Apple
7 5 (2.07%) SonicWALL
7 5 (2.07%) McAfee
8 4 (1.65%) Veeam
8 4 (1.65%) Dell
8 4 (1.65%) Oracle
8 4 (1.65%) SAP
9 3 (1.24%) Reuters
9 3 (1.24%) Bloomberg
9 3 (1.24%) Avaya
9 3 (1.24%) Remedy
9 3 (1.24%) Mitel
10 2 (0.83%) Google
10 2 (0.83%) Websense
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £22,000 per annum plus on-call Allowance + benefits
Posted: Yesterday
Milton Keynes, Buckinghamshire
Premier IT
Salary: £32000 per annum
Posted: Yesterday
Stevenage, Hertfordshire
Lorien Resourcing
Salary: £15000 - £20000 per annum + Pension, bonus, 25 days holiday
Posted: Yesterday
Hull, North Humberside
Chassam Contract
Salary: From £18,000 to £21,000 per annum
Posted: 2 days ago
North London
Savvy Recruitment
Salary: Excellent salary with great potential to grow
Posted: 2 days ago
Hertfordshire
Eutopia Solutions Ltd
Salary: £25000 - £35000 per annum + PENSION, BENEFITS, NEGOTIABLE
Posted: 2 days ago
City, London
Eligo
Salary: £29000 - £30000 per annum + Benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
Searchability
Salary: £20000 - £25000 per annum
Posted: 4 days ago
South East London
Eligo Recruitment Ltd
Salary: £29000 - £30000 per annum + Benefits
Posted: 4 days ago
City of London
Eligo
Salary: £29000 - £30000 per annum + Benefits
Posted: 4 days ago
Letchworth Garden City
Deerfoot IT
Salary: £20000 - £25000 per annum + benefits
Posted: 10 days ago
Macclesfield, Cheshire
Shortlist Recruitment
Salary: £20000 - £22000 per annum
Posted: 11 days ago
Bromsgrove
Recruitment Genius
Salary: £16500 - £22500 per annum
Posted: 11 days ago
Macclesfield
Shortlist Recruitment
Salary: £20000 - £22000 per annum
Posted: 14 days ago
Chester
Shortlist Recruitment
Salary: £22000 - £24000 per annum + Benefits
Posted: 14 days ago
East London
Our IT Department
Salary: From £15,000 to £30,000 per annum + overtime
Posted: 17 days ago
Stanmore
Recruitment Genius
Salary: £15000 - £21000 per annum
Posted: 17 days ago
Oakham
Shortlist Recruitment
Salary: £18000 - £22000 per annum + Generous Benefits
Posted: 24 days ago
Guildford
CPS Group
Salary: £34,999 - 35,000 per year + corporate benefits
Posted: 24 days ago