The table below looks at the statistics for the Help Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Engineer in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Help Desk Engineer
Rank 787 761 794
Rank change year-on-year
-26 +33
Permanent jobs requiring a Help Desk Engineer 106 116 100
As % of all permanent IT jobs located in the UK 0.092% 0.11% 0.086%
As % of the Job Titles category 0.098% 0.12% 0.090%
Number of salaries quoted 99 113 92
Average salary £23,000 £22,500 £22,500
Average salary % change year-on-year
+2.22% -
90% offered a salary of more than £18,000 £18,000 £18,000
10% offered a salary of more than £27,500 £35,000 £30,000
UK excluding London average salary £22,500 £22,500 £22,000
% change year-on-year
- +2.27%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108452 100082 111127
As % of all permanent IT jobs located in the UK 94.43% 94.24% 95.12%
Number of salaries quoted 87684 82974 94899
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Help Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Engineer Jobs Demand Trend in the UK

Help Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer within the UK.

Help Desk Engineer Salary Trend in the UK

Help Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Engineer over the 3 months to 28 August 2014 within the UK.

Help Desk Engineer Salary Histogram in the UK

Help Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Engineer within the UK over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -33 104 £23,000 +2.22% 8
South East -45 36 £20,000 -11.11% 3
South West -8 24 £24,000 -4.00%
London -2 22 £27,500 +22.22% 3
Surrey -7 12 £22,500 - 3
Berkshire +4 11 £20,000 -42.85%
East of England -16 9 £22,250 +5.95% 1
Wiltshire -13 8 £23,000 -8.00%
Chippenham -26 8 £23,000 -8.00%
Bath - 8 £27,000 -
Somerset - 8 £27,000 -
Oxfordshire +10 6 £20,000 -11.11%
Egham +5 5 £22,500 +9.75%
Reading -1 5 £21,000 -25.66%
East Midlands -11 5 £19,000 -13.63%
Yorkshire -26 5 £24,000 -1.03% 1
West Yorkshire -33 5 £24,000 +2.12%
Cambridgeshire - 5 £22,000 -
Bristol - 5 £25,000 -
Cleckheaton - 5 £24,000 -
Hampshire -21 4 £22,250 -7.29%
Beckenham - 4 £27,500 -
Bracknell - 4 £17,250 -
City of London -2 3 £20,000 -18.36%
Hertfordshire -14 3 £22,500 +2.27%
Cambridge - 3 £22,000 -
Shoreham-by-Sea -2 2 £26,000 -31.57%
West Midlands -8 2 £23,250 +29.16%
West Sussex -23 2 £26,000 +44.44%
Farnborough - 2 £19,250 -

Help Desk Engineer
Top 30 Related IT Skills

For the 6 months to 28 August 2014, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title.

1 174 (79.45%) Windows
2 102 (46.58%) Microsoft
3 99 (45.21%) Active Directory
4 77 (35.16%) MS Excel
5 71 (32.42%) MS Office
6 68 (31.05%) MS Exchange
6 68 (31.05%) Windows 7
7 58 (26.48%) Windows XP
8 55 (25.11%) Windows Server 2003
9 54 (24.66%) Windows Server 2008
10 44 (20.09%) VMware
11 42 (19.18%) Windows 8
12 38 (17.35%) Degree
13 37 (16.89%) Windows Vista
13 37 (16.89%) Firewall
14 35 (15.98%) VMware Infrastructure
15 34 (15.53%) TCP/IP
16 31 (14.16%) ITIL
17 30 (13.70%) Apple
18 29 (13.24%) SLA
19 28 (12.79%) Windows Server 2012
20 27 (12.33%) DNS
20 27 (12.33%) Exchange Server 2010
21 26 (11.87%) SQL Server
22 25 (11.42%) Microsoft Certification
22 25 (11.42%) Exchange Server 2007
23 23 (10.50%) Blackberry
23 23 (10.50%) VPN
24 21 (9.59%) Cisco
25 19 (8.68%) Exchange Server 2003

Help Desk Engineer
Top Related IT Skills by Category

For the 6 months to 28 August 2014, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 68 (31.05%) MS Exchange
2 27 (12.33%) Exchange Server 2010
3 25 (11.42%) Exchange Server 2007
4 19 (8.68%) Exchange Server 2003
5 15 (6.85%) Exchange Server 2013
6 10 (4.57%) SharePoint
6 10 (4.57%) Blackberry Enterprise Server
7 9 (4.11%) IIS
8 4 (1.83%) Lync
8 4 (1.83%) SharePoint 2010
8 4 (1.83%) SharePoint 2013
9 1 (0.46%) IBM Notes
9 1 (0.46%) SharePoint Server
9 1 (0.46%) Office Communications Server
Applications
1 77 (35.16%) MS Excel
2 71 (32.42%) MS Office
3 11 (5.02%) MS PowerPoint
Business Applications
1 3 (1.37%) SAP Oil and Gas
2 1 (0.46%) Dynamics CRM
Cloud Services
1 5 (2.28%) Google Apps
1 5 (2.28%) Office 365
2 2 (0.91%) SaaS
Communications & Networking
1 37 (16.89%) Firewall
2 34 (15.53%) TCP/IP
3 27 (12.33%) DNS
4 23 (10.50%) VPN
5 18 (8.22%) Internet
6 14 (6.39%) LAN
6 14 (6.39%) WAN
7 11 (5.02%) DHCP
8 6 (2.74%) SSL
9 5 (2.28%) Wireless
9 5 (2.28%) H.323
9 5 (2.28%) ISDN
9 5 (2.28%) Cisco IOS
10 4 (1.83%) iSCSI
11 3 (1.37%) ADSL
11 3 (1.37%) Broadband
12 2 (0.91%) VoIP
13 1 (0.46%) DSL
13 1 (0.46%) SAN
13 1 (0.46%) PBX
Database & Business Intelligence
1 26 (11.87%) SQL Server
2 5 (2.28%) SQL Server 2008
3 4 (1.83%) SQL Server 2012
3 4 (1.83%) SQL Server 2005
4 1 (0.46%) SQL Server 2000
General
1 18 (8.22%) Telecoms
2 10 (4.57%) Finance
3 8 (3.65%) Legal
4 5 (2.28%) Manufacturing
5 4 (1.83%) Marketing
6 3 (1.37%) Electronics
6 3 (1.37%) French Language
6 3 (1.37%) German Language
7 2 (0.91%) Banking
7 2 (0.91%) Advertising
7 2 (0.91%) Publishing
8 1 (0.46%) Retail
Libraries, Frameworks & Software Standards
1 5 (2.28%) COM
2 2 (0.91%) HTML
2 2 (0.91%) CSS
2 2 (0.91%) SOAP
2 2 (0.91%) XML
3 1 (0.46%) ASP.NET
3 1 (0.46%) .NET
Miscellaneous
1 23 (10.50%) Blackberry
2 11 (5.02%) Mathematics
2 11 (5.02%) Client/Server
3 5 (2.28%) Video Conferencing
4 4 (1.83%) iPhone
5 3 (1.37%) DTV
6 2 (0.91%) Digital Media
6 2 (0.91%) Enterprise Storage
6 2 (0.91%) Management Information System
6 2 (0.91%) NHS
7 1 (0.46%) Computer Science
7 1 (0.46%) Hedge funds
Operating Systems
1 174 (79.45%) Windows
2 68 (31.05%) Windows 7
3 58 (26.48%) Windows XP
4 55 (25.11%) Windows Server 2003
5 54 (24.66%) Windows Server 2008
6 42 (19.18%) Windows 8
7 37 (16.89%) Windows Vista
8 28 (12.79%) Windows Server 2012
9 18 (8.22%) Linux
10 11 (5.02%) Apple iOS
11 10 (4.57%) UNIX
12 7 (3.20%) SUSE
12 7 (3.20%) Debian
12 7 (3.20%) Mac OS X
12 7 (3.20%) Ubuntu
12 7 (3.20%) CentOS
12 7 (3.20%) Red Hat Enterprise Linux
13 6 (2.74%) Android
13 6 (2.74%) Mac OS
14 4 (1.83%) Windows Phone
Processes & Methodologies
1 31 (14.16%) ITIL
2 13 (5.94%) Service Delivery
3 12 (5.48%) Service Management
3 12 (5.48%) Project Management
4 11 (5.02%) Disaster Recovery
5 10 (4.57%) Risk Management
5 10 (4.57%) Change Control
6 9 (4.11%) Incident Management
6 9 (4.11%) CRM
7 7 (3.20%) Time Management
8 6 (2.74%) Root Cause Analysis
9 4 (1.83%) Continuous Improvement
9 4 (1.83%) Problem Management
9 4 (1.83%) Ethical Hacking
9 4 (1.83%) Technical Analysis
10 3 (1.37%) Business Intelligence
10 3 (1.37%) Programme Management
10 3 (1.37%) Digital Marketing
11 2 (0.91%) WFM
11 2 (0.91%) Asset Management
Programming Languages
1 5 (2.28%) JavaScript
2 3 (1.37%) Java
3 2 (0.91%) C
4 1 (0.46%) PowerHouse
4 1 (0.46%) SQL
Qualifications
1 38 (17.35%) Degree
2 25 (11.42%) Microsoft Certification
3 17 (7.76%) MCP
4 13 (5.94%) MCSE
5 12 (5.48%) MCITP
6 11 (5.02%) CCNA
6 11 (5.02%) Cisco Certification
7 7 (3.20%) ITIL Certification
8 5 (2.28%) Security Cleared
9 4 (1.83%) GNVQ
9 4 (1.83%) ACSP
9 4 (1.83%) CEH
9 4 (1.83%) MCSA
10 3 (1.37%) A+ Certification
10 3 (1.37%) Network+ Certification
10 3 (1.37%) HND
10 3 (1.37%) SC Cleared
11 2 (0.91%) VMware Certified Professional (VCP)
11 2 (0.91%) JNCIA
11 2 (0.91%) JNCIS
Quality Assurance & Compliance
1 29 (13.24%) SLA
2 2 (0.91%) QA
System Software
1 99 (45.21%) Active Directory
2 35 (15.98%) VMware Infrastructure
3 14 (6.39%) Hyper-V
4 8 (3.65%) Terminal Services
5 7 (3.20%) vSphere
6 3 (1.37%) XenApp
7 2 (0.91%) Citrix Presentation Server
7 2 (0.91%) XenServer
7 2 (0.91%) VMware ESX
8 1 (0.46%) XenDesktop
Systems Management
1 14 (6.39%) Backup Exec
2 6 (2.74%) SCCM
3 3 (1.37%) Norton AntiVirus
3 3 (1.37%) SCOM
4 2 (0.91%) Nagios
5 1 (0.46%) FortiGate
5 1 (0.46%) ARCserve
Vendors
1 102 (46.58%) Microsoft
2 44 (20.09%) VMware
3 30 (13.70%) Apple
4 21 (9.59%) Cisco
5 19 (8.68%) Citrix
6 14 (6.39%) Symantec
7 13 (5.94%) HP
8 7 (3.20%) Red Hat
8 7 (3.20%) SAP
8 7 (3.20%) Dell
8 7 (3.20%) SonicWALL
9 5 (2.28%) Google
9 5 (2.28%) Polycom
9 5 (2.28%) Tandberg
10 4 (1.83%) Acronis
10 4 (1.83%) Avaya
10 4 (1.83%) NetApp
10 4 (1.83%) Remedy
11 3 (1.37%) McAfee
11 3 (1.37%) Juniper
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