The table below looks at the statistics for the Help Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Engineer in their job title over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
Help Desk Engineer
Rank 828 792 822
Rank change year-on-year
-36 +30
Permanent jobs requiring a Help Desk Engineer 107 145 115
As % of all permanent IT jobs located in the UK 0.11% 0.14% 0.11%
As % of the Job Titles category 0.11% 0.14% 0.11%
Number of salaries quoted 95 136 109
Average salary £23,000 £23,500 £22,750
Average salary % change year-on-year
-2.12% +3.29%
90% offered a salary of more than £18,500 £18,000 £19,000
10% offered a salary of more than £33,500 £30,000 £28,000
UK excluding London average salary £22,500 £22,500 £22,500

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
97363 102681 101319
As % of all permanent IT jobs located in the UK 96.13% 96.46% 96.26%
Number of salaries quoted 81714 85063 81425
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Help Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Engineer Jobs Demand Trend in the UK

Help Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer within the UK.

Help Desk Engineer Salary Trend in the UK

Help Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Engineer over the 3 months to 11 February 2016 within the UK.

Help Desk Engineer Salary Histogram in the UK

Help Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Engineer within the UK over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -23 98 £23,500 +4.44% 19
South East -13 32 £23,000 -2.12% 4
London -8 30 £29,500 +18.00% 5
East of England +5 17 £22,500 +4.65% 5
Surrey -2 12 £22,500 -4.25% 1
Hertfordshire +13 10 £21,500 -14.00% 1
Berkshire -6 9 £25,000 +2.04% 1
Essex -3 7 £28,000 +40.00% 2
Thames Ditton - 6 £22,500 -
Hemel Hempstead - 6 £21,500 -
North West +29 5 £22,500 +9.75%
Reading +7 5 £23,500 -4.08%
East Midlands +6 5 £18,000 -4.00%
South West -16 5 £17,000 -27.65% 1
Manchester +22 4 £20,250 -1.21%
Oxfordshire - 4 £23,000 - 1
City of London +55 3 £27,000 -1.81% 1
Hampshire +14 3 £18,500 -22.91%
Nottinghamshire +10 3 £18,000 -7.69%
Scotland +4 3 - - 1
Buckinghamshire -3 3 £23,000 +10.84%
West Midlands -18 3 - - 1
Farnborough -24 3 £18,500 -26.00%
High Wycombe - 3 £23,000 -
Taunton - 3 £16,500 -
Leamington Spa - 3 - -
Warwickshire - 3 - -
Somerset - 3 £16,500 -
North Lanarkshire - 3 - - 1
Bellshill - 3 - - 1

Help Desk Engineer
Top 30 Related IT Skills

For the 6 months to 11 February 2016, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title.

1 164 (68.62%) Windows
2 129 (53.97%) Active Directory
3 125 (52.30%) Microsoft
4 69 (28.87%) MS Excel
5 65 (27.20%) MS Exchange
5 65 (27.20%) Windows 7
6 59 (24.69%) Windows Server
7 52 (21.76%) MS Office
8 51 (21.34%) TCP/IP
8 51 (21.34%) Windows Server 2008
9 50 (20.92%) VMware
10 49 (20.50%) Office 365
11 45 (18.83%) DNS
11 45 (18.83%) Microsoft Certification
12 43 (17.99%) Firewall
13 42 (17.57%) Windows Server 2012
14 41 (17.15%) ITIL
15 40 (16.74%) VMware Infrastructure
16 38 (15.90%) Cisco
17 37 (15.48%) Degree
17 37 (15.48%) Windows 8
18 35 (14.64%) Citrix
19 33 (13.81%) SLA
19 33 (13.81%) DHCP
20 30 (12.55%) LAN
21 29 (12.13%) WAN
21 29 (12.13%) VPN
21 29 (12.13%) Hyper-V
22 27 (11.30%) Driving Licence
23 23 (9.62%) Cisco Certification

Help Desk Engineer
Top Related IT Skills by Category

For the 6 months to 11 February 2016, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 65 (27.20%) MS Exchange
2 15 (6.28%) Exchange Server 2010
2 15 (6.28%) SharePoint
3 12 (5.02%) Skype for Business
4 10 (4.18%) Blackberry Enterprise Server
5 7 (2.93%) Exchange Server 2007
6 6 (2.51%) Exchange Server 2013
7 5 (2.09%) Exchange Server 2003
8 3 (1.26%) SharePoint 2010
9 2 (0.84%) IIS
9 2 (0.84%) SharePoint Server
Applications
1 69 (28.87%) MS Excel
2 52 (21.76%) MS Office
3 5 (2.09%) MS Visio
4 1 (0.42%) MS PowerPoint
Business Applications
1 8 (3.35%) Dynamics CRM
Cloud Services
1 49 (20.50%) Office 365
2 12 (5.02%) Google Apps
3 4 (1.67%) Amazon AWS
3 4 (1.67%) Amazon S3
3 4 (1.67%) Microsoft Azure
4 3 (1.26%) Dropbox
5 1 (0.42%) Cloud Computing
5 1 (0.42%) Mimecast
Communications & Networking
1 51 (21.34%) TCP/IP
2 45 (18.83%) DNS
3 43 (17.99%) Firewall
4 33 (13.81%) DHCP
5 30 (12.55%) LAN
6 29 (12.13%) VPN
6 29 (12.13%) WAN
7 17 (7.11%) Wireless
8 11 (4.60%) VoIP
9 9 (3.77%) Wi-Fi
10 6 (2.51%) Internet
10 6 (2.51%) Network Security
10 6 (2.51%) Remote Desktop
10 6 (2.51%) SAN
11 5 (2.09%) IP Telephony
12 4 (1.67%) NAS
12 4 (1.67%) Structured Cabling
12 4 (1.67%) WebEx
13 3 (1.26%) Broadband
14 2 (0.84%) IPv4
Database & Business Intelligence
1 14 (5.86%) SQL Server
2 3 (1.26%) SQL Server Integration Services
3 1 (0.42%) SQL Server 2008
General
1 22 (9.21%) Finance
2 14 (5.86%) Telecoms
3 13 (5.44%) Banking
4 12 (5.02%) Retail
5 5 (2.09%) Legal
6 4 (1.67%) Front Office
6 4 (1.67%) Law
7 2 (0.84%) Advertising
7 2 (0.84%) French Language
7 2 (0.84%) German Language
8 1 (0.42%) Aerospace
8 1 (0.42%) Games
Libraries, Frameworks & Software Standards
1 4 (1.67%) .NET
2 1 (0.42%) X-Windows
Miscellaneous
1 27 (11.30%) Driving Licence
2 22 (9.21%) Blackberry
3 18 (7.53%) Computer Science
4 9 (3.77%) Data Centre
4 9 (3.77%) Video Conferencing
5 8 (3.35%) Analytical Skills
5 8 (3.35%) CMDB
6 7 (2.93%) iPhone
7 5 (2.09%) Fat Client
7 5 (2.09%) Thin Client
8 4 (1.67%) Hedge funds
8 4 (1.67%) iPad
9 3 (1.26%) IPTV
9 3 (1.26%) Xbox
10 2 (0.84%) Social Media
10 2 (0.84%) User Experience
11 1 (0.42%) EqualLogic
11 1 (0.42%) Hybrid Cloud
11 1 (0.42%) Management Information System
11 1 (0.42%) Mathematics
Operating Systems
1 164 (68.62%) Windows
2 65 (27.20%) Windows 7
3 59 (24.69%) Windows Server
4 51 (21.34%) Windows Server 2008
5 42 (17.57%) Windows Server 2012
6 37 (15.48%) Windows 8
7 23 (9.62%) Windows XP
8 21 (8.79%) Windows Server 2003
9 17 (7.11%) Mac OS X
10 11 (4.60%) Android
11 8 (3.35%) Apple iOS
12 7 (2.93%) Linux
13 5 (2.09%) Windows 10
13 5 (2.09%) Windows Vista
14 4 (1.67%) Mac OS
14 4 (1.67%) Windows 2000
15 3 (1.26%) Red Hat Enterprise Linux
16 2 (0.84%) CentOS
16 2 (0.84%) Debian
16 2 (0.84%) Ubuntu
Processes & Methodologies
1 41 (17.15%) ITIL
2 11 (4.60%) Incident Management
3 10 (4.18%) Agile Software Development
3 10 (4.18%) CRM
3 10 (4.18%) Disaster Recovery
4 9 (3.77%) Service Management
5 8 (3.35%) Business Intelligence
5 8 (3.35%) Configuration Management
6 7 (2.93%) Service Delivery
7 6 (2.51%) High Availability
8 5 (2.09%) Change Management
8 5 (2.09%) Logistics
9 4 (1.67%) Cybersecurity
9 4 (1.67%) Mentoring
10 3 (1.26%) Coaching
10 3 (1.26%) People Management
10 3 (1.26%) Root Cause Analysis
11 2 (0.84%) Change Control
11 2 (0.84%) ITIL V3
11 2 (0.84%) Software Deployment
Programming Languages
1 18 (7.53%) SQL
2 8 (3.35%) PowerShell
3 7 (2.93%) VB
4 4 (1.67%) C
5 3 (1.26%) Java
5 3 (1.26%) JavaScript
6 1 (0.42%) Bash Shell
6 1 (0.42%) Python
6 1 (0.42%) Shell Script
Qualifications
1 45 (18.83%) Microsoft Certification
2 37 (15.48%) Degree
3 23 (9.62%) Cisco Certification
4 19 (7.95%) MCP
5 18 (7.53%) CCNA
6 17 (7.11%) MCSA
7 16 (6.69%) MCSE
8 14 (5.86%) MCTS
9 13 (5.44%) MCITP
10 8 (3.35%) HND
10 8 (3.35%) Security Cleared
11 6 (2.51%) HNC
11 6 (2.51%) MCDST
12 5 (2.09%) SC Cleared
13 4 (1.67%) A+ Certification
13 4 (1.67%) CCNP
13 4 (1.67%) ITIL Certification
13 4 (1.67%) MOS
14 3 (1.26%) Citrix Certification
14 3 (1.26%) Network+ Certification
Quality Assurance & Compliance
1 33 (13.81%) SLA
2 2 (0.84%) QA
System Software
1 129 (53.97%) Active Directory
2 40 (16.74%) VMware Infrastructure
3 29 (12.13%) Hyper-V
4 7 (2.93%) Terminal Services
4 7 (2.93%) XenApp
5 4 (1.67%) vSphere
6 3 (1.26%) Firmware
7 1 (0.42%) Microsoft App-V
7 1 (0.42%) VMware ESXi
7 1 (0.42%) XenDesktop
Systems Management
1 8 (3.35%) SCCM
2 6 (2.51%) Microsoft Data Protection Manager
2 6 (2.51%) SCOM
3 2 (0.84%) Nagios
4 1 (0.42%) Backup Exec
4 1 (0.42%) PaperCut
Vendors
1 125 (52.30%) Microsoft
2 50 (20.92%) VMware
3 38 (15.90%) Cisco
4 35 (14.64%) Citrix
5 21 (8.79%) Apple
6 18 (7.53%) SonicWALL
7 14 (5.86%) Dell
8 12 (5.02%) Google
9 9 (3.77%) HP
10 7 (2.93%) CheckPoint
10 7 (2.93%) Palo Alto
10 7 (2.93%) Polycom
11 5 (2.09%) Acronis
11 5 (2.09%) Juniper
11 5 (2.09%) Symantec
12 4 (1.67%) arcserve
12 4 (1.67%) Bloomberg
12 4 (1.67%) Remedy
12 4 (1.67%) Reuters
12 4 (1.67%) WatchGuard
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Salary: 20000 Per Annum + Benefits
Posted: Yesterday
Oxfordshire
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Salary: £25000 - £35000 per annum + benefits
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Salary: £25000 - £35000 per annum + Bonus + Benefits
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Salary: £18,000 - £22,000 per annum
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London
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Bellshill, Lanarkshire
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Salary: £18000 - £22000 per annum + £800 bonus
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Huntingdon, Cambridgeshire
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Salary: £26000 - £32000 per annum
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Borehamwood, Hertfordshire
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Bromsgrove
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