The table below looks at the statistics for the Help Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Engineer in their job title over the 3 months to 27 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Jul 2015
Same period 2014 Same period 2013
Help Desk Engineer
Rank 776 806 761
Rank change year-on-year
+30 -45
Permanent jobs requiring a Help Desk Engineer 121 125 122
As % of all permanent IT jobs located in the UK 0.11% 0.11% 0.11%
As % of the Job Titles category 0.12% 0.11% 0.12%
Number of salaries quoted 107 119 116
Average salary £23,000 £23,000 £21,945
Average salary % change year-on-year
- +4.80%
90% offered a salary of more than £18,500 £19,000 £18,000
10% offered a salary of more than £27,500 £30,000 £25,950
UK excluding London average salary £22,500 £22,500 £21,500
% change year-on-year
- +4.65%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103565 111264 102717
As % of all permanent IT jobs located in the UK 94.34% 94.52% 94.32%
Number of salaries quoted 85635 90957 85091
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Engineer Jobs Demand Trend in the UK

Help Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer within the UK.

Help Desk Engineer Salary Trend in the UK

Help Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Engineer over the 3 months to 27 July 2015 within the UK.

Help Desk Engineer Salary Histogram in the UK

Help Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Engineer within the UK over the 3 months to 27 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +31 113 £23,000 - 15
South East +33 42 £22,500 +4.65% 4
East of England +33 28 £23,000 +4.54% 3
London +5 20 £24,500 -7.54%
Hertfordshire +14 15 £27,500 +52.77% 1
Berkshire -5 13 £25,250 +26.25% 1
Hemel Hempstead - 12 £27,500 - 1
Oxfordshire +24 11 £18,500 -6.32% 1
North West +2 10 £18,500 -32.11% 1
Suffolk - 8 £22,000 -
Surrey -3 7 £22,500 - 1
Reading -6 7 £27,500 +25.00% 1
Ipswich - 7 £22,000 -
Yorkshire +1 6 £20,000 -16.66%
Buckinghamshire -4 6 £21,000 -17.64%
Blackpool - 6 £18,500 -
Lancashire - 6 £18,500 -
South West -37 5 £22,000 -7.36% 5
Windsor - 5 £25,000 -
Epsom +11 4 £21,250 +11.84%
Manchester +3 4 - -
Aylesbury - 4 £21,000 -
City of London +14 3 £29,500 +35.63%
Cambridgeshire +9 3 £24,000 +9.09%
Hampshire +5 3 £19,000 -13.63% 1
Alton - 3 £19,000 -
West Yorkshire +9 2 - -
Somerset +7 2 £22,000 -18.51%
Coventry -12 2 £27,500 +17.02%
West Midlands -18 2 £27,500 +10.00% 1

Help Desk Engineer
Top 30 Related IT Skills

For the 6 months to 27 July 2015, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title.

1 164 (71.00%) Windows
2 148 (64.07%) Microsoft
3 139 (60.17%) Active Directory
4 94 (40.69%) MS Excel
5 88 (38.10%) MS Office
6 65 (28.14%) MS Exchange
7 59 (25.54%) Windows 7
7 59 (25.54%) Windows Server 2008
8 53 (22.94%) Microsoft Certification
9 46 (19.91%) Windows Server 2003
10 40 (17.32%) TCP/IP
10 40 (17.32%) VMware
11 38 (16.45%) Windows XP
11 38 (16.45%) Exchange Server 2010
12 36 (15.58%) MCP
13 35 (15.15%) Windows Server 2012
14 32 (13.85%) Exchange Server 2007
15 30 (12.99%) Hyper-V
15 30 (12.99%) DNS
16 28 (12.12%) VMware Infrastructure
16 28 (12.12%) Windows 8
17 27 (11.69%) SLA
17 27 (11.69%) VPN
17 27 (11.69%) WAN
18 26 (11.26%) MCSA
18 26 (11.26%) Firewall
18 26 (11.26%) Office 365
19 25 (10.82%) CCNA
19 25 (10.82%) Cisco Certification
20 24 (10.39%) Citrix

Help Desk Engineer
Top Related IT Skills by Category

For the 6 months to 27 July 2015, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 65 (28.14%) MS Exchange
2 38 (16.45%) Exchange Server 2010
3 32 (13.85%) Exchange Server 2007
4 20 (8.66%) Exchange Server 2003
5 10 (4.33%) SharePoint
6 9 (3.90%) Lync
6 9 (3.90%) Exchange Server 2013
7 3 (1.30%) Blackberry Enterprise Server
8 2 (0.87%) SharePoint 2010
8 2 (0.87%) SharePoint 2013
9 1 (0.43%) IIS
9 1 (0.43%) IBM Notes
Applications
1 94 (40.69%) MS Excel
2 88 (38.10%) MS Office
3 4 (1.73%) MS PowerPoint
4 2 (0.87%) AutoCAD
5 1 (0.43%) Adobe Creative Suite
Cloud Services
1 26 (11.26%) Office 365
2 2 (0.87%) SaaS
3 1 (0.43%) Microsoft Azure
Communications & Networking
1 40 (17.32%) TCP/IP
2 30 (12.99%) DNS
3 27 (11.69%) VPN
3 27 (11.69%) WAN
4 26 (11.26%) Firewall
5 23 (9.96%) DHCP
5 23 (9.96%) Wireless
6 19 (8.23%) LAN
7 17 (7.36%) Internet
8 11 (4.76%) VoIP
9 9 (3.90%) SAN
10 7 (3.03%) VLAN
11 5 (2.16%) iSCSI
11 5 (2.16%) NetScaler
12 3 (1.30%) PABX
12 3 (1.30%) Skype
12 3 (1.30%) IP Telephony
12 3 (1.30%) Wi-Fi
12 3 (1.30%) ADSL
12 3 (1.30%) Broadband
Database & Business Intelligence
1 13 (5.63%) SQL Server
2 1 (0.43%) SQL Server 2005
2 1 (0.43%) SQL Server 2008
General
1 13 (5.63%) Finance
2 11 (4.76%) Telecoms
3 3 (1.30%) Retail
3 3 (1.30%) French Language
4 2 (0.87%) Banking
4 2 (0.87%) Welsh Language
4 2 (0.87%) Marketing
5 1 (0.43%) Financial Institution
5 1 (0.43%) Law
5 1 (0.43%) Legal
5 1 (0.43%) Manufacturing
5 1 (0.43%) Publishing
5 1 (0.43%) German Language
5 1 (0.43%) Italian Language
5 1 (0.43%) Japanese Language
5 1 (0.43%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.43%) HTML
1 1 (0.43%) .NET
1 1 (0.43%) ASP.NET
Miscellaneous
1 11 (4.76%) Blackberry
2 9 (3.90%) Analytical Skills
3 8 (3.46%) iPhone
4 7 (3.03%) PDA
5 5 (2.16%) Clustering
5 5 (2.16%) iPad
5 5 (2.16%) Video Conferencing
6 3 (1.30%) Digital Media
6 3 (1.30%) Foreign Exchange (FX)
7 2 (0.87%) Management Information System
7 2 (0.87%) Mathematics
7 2 (0.87%) New Media
7 2 (0.87%) Enterprise Software
7 2 (0.87%) Streaming Video
7 2 (0.87%) Data Centre
8 1 (0.43%) Private Cloud
8 1 (0.43%) Social Media
8 1 (0.43%) Computer Science
8 1 (0.43%) CMDB
8 1 (0.43%) Fat Client
Operating Systems
1 164 (71.00%) Windows
2 59 (25.54%) Windows Server 2008
2 59 (25.54%) Windows 7
3 46 (19.91%) Windows Server 2003
4 38 (16.45%) Windows XP
5 35 (15.15%) Windows Server 2012
6 28 (12.12%) Windows 8
7 15 (6.49%) Windows Vista
8 9 (3.90%) Mac OS X
9 8 (3.46%) Android
10 5 (2.16%) Linux
10 5 (2.16%) Apple iOS
11 4 (1.73%) Windows 2000
12 2 (0.87%) Red Hat Enterprise Linux
13 1 (0.43%) UNIX
13 1 (0.43%) Windows 2000 Server
Processes & Methodologies
1 23 (9.96%) ITIL
2 10 (4.33%) CRM
3 9 (3.90%) Network Architecture
4 6 (2.60%) Disaster Recovery
4 6 (2.60%) Time Management
5 5 (2.16%) Information Assurance
5 5 (2.16%) Software Testing
5 5 (2.16%) Incident Management
5 5 (2.16%) Migration
5 5 (2.16%) Security Testing
6 4 (1.73%) SIEM
6 4 (1.73%) Project Management
7 3 (1.30%) Mentoring
7 3 (1.30%) Software Engineering
8 2 (0.87%) Network Monitoring
8 2 (0.87%) Kalman Filter
8 2 (0.87%) Web Development
8 2 (0.87%) Service Delivery
8 2 (0.87%) Asset Management
8 2 (0.87%) Product Management
Programming Languages
1 19 (8.23%) SQL
2 7 (3.03%) PowerShell
3 6 (2.60%) VB
4 3 (1.30%) C
4 3 (1.30%) Java
4 3 (1.30%) JavaScript
Qualifications
1 53 (22.94%) Microsoft Certification
2 36 (15.58%) MCP
3 26 (11.26%) MCSA
4 25 (10.82%) CCNA
4 25 (10.82%) Cisco Certification
5 19 (8.23%) MCITP
6 18 (7.79%) MCSE
7 14 (6.06%) Degree
8 10 (4.33%) MCTS
9 6 (2.60%) VMware Certified Professional (VCP)
9 6 (2.60%) ITIL Certification
10 5 (2.16%) CCA
10 5 (2.16%) Citrix Certification
11 4 (1.73%) A+ Certification
11 4 (1.73%) CCENT
12 2 (0.87%) Network+ Certification
13 1 (0.43%) MOS
Quality Assurance & Compliance
1 27 (11.69%) SLA
2 1 (0.43%) QA
System Software
1 139 (60.17%) Active Directory
2 30 (12.99%) Hyper-V
3 28 (12.12%) VMware Infrastructure
4 13 (5.63%) VMware ESXi
5 9 (3.90%) VMware Server
6 6 (2.60%) Microsoft Virtual Server
7 5 (2.16%) XenApp
7 5 (2.16%) XenDesktop
7 5 (2.16%) vSphere
7 5 (2.16%) Terminal Services
7 5 (2.16%) VMware ESX
8 1 (0.43%) Firmware
8 1 (0.43%) Terminal Server
Systems Management
1 13 (5.63%) SCCM
2 10 (4.33%) Norton AntiVirus
2 10 (4.33%) Backup Exec
3 5 (2.16%) vMotion
3 5 (2.16%) SCOM
3 5 (2.16%) SCVMM
4 1 (0.43%) Symantec Endpoint Protection
4 1 (0.43%) AirWatch
4 1 (0.43%) DameWare
4 1 (0.43%) NetBackup
Vendors
1 148 (64.07%) Microsoft
2 40 (17.32%) VMware
3 24 (10.39%) Citrix
4 14 (6.06%) Cisco
5 13 (5.63%) Symantec
6 11 (4.76%) Apple
7 7 (3.03%) HP
7 7 (3.03%) Polycom
8 6 (2.60%) Veeam
9 5 (2.16%) Websense
9 5 (2.16%) McAfee
10 4 (1.73%) ServiceNow
11 3 (1.30%) BT
11 3 (1.30%) Oracle
11 3 (1.30%) SAP
11 3 (1.30%) Reuters
11 3 (1.30%) Bloomberg
11 3 (1.30%) Avaya
12 2 (0.87%) Fidessa
12 2 (0.87%) SolarWinds
Bedfordshire
Global Technology Solutions Ltd
Salary: £17000 - £17500 per annum
Posted: 3 days ago
Colchester, Essex
Technology Means Business Ltd
Salary: Up to £35,000 per annum plus benefits
Posted: 3 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £22,000 per annum plus on-call Allowance + benefits
Posted: 4 days ago
Hemel Hempstead, Hertfordshire
Latcom Ltd
Salary: From £30,000 to £40,000 per annum
Posted: 4 days ago
Scunthorpe, South Humberside
Senitor Associates
Salary: £20000 - £24000 per annum + Benefits + Great Company
Posted: 4 days ago
Burton-On-Trent, Staffordshire
Blues Point Ltd
Salary: Up to £26,000 per annum
Posted: 5 days ago
Knutsford
Pearson Whiffin
Salary: £17000 - £21000 per annum
Posted: 5 days ago
Swindon
Computer Futures
Salary: £25000 - £30000 per annum + competitive
Posted: 8 days ago
Reading, Berkshire
Amsys
Salary: From £24,000 to £28,000 per annum
Posted: 12 days ago
Reigate
Capita - ITIN
Salary: £20000 - £27000 per annum + Benefits
Posted: 14 days ago
Havant, Hampshire
Technology Means Business Ltd
Salary: Up to £35,000 per annum plus benefits
Posted: 21 days ago
Poole
Hays IT - Uk Posting account
Salary: £15000.00 - £20000.00 per annum + Benefits
Posted: 24 days ago