The statistics below represent IT jobs advertised across the UK that had Help Desk Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 June 2016 with a comparison to same period over 2 years.

3 months to
25 Jun 2016
Same period 2015 Same period 2014
Help Desk Engineer
Rank 846 786 869
Rank change year-on-year
-60 +83
Permanent jobs requiring a Help Desk Engineer 75 178 143
As % of all permanent IT jobs located in the UK 0.077% 0.16% 0.12%
As % of the Job Titles category 0.080% 0.17% 0.12%
Number of salaries quoted 71 156 136
Median salary £24,000 £23,000 £23,760
Median salary % change year-on-year
+4.34% -3.19%
90% offered a salary of more than £19,000 £18,500 £19,000
10% offered a salary of more than £35,000 £30,000 £30,000
UK excluding London median salary £23,000 £22,500 £22,500
% change year-on-year
+2.22% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
93569 106792 116655
As % of all permanent IT jobs located in the UK 96.39% 96.49% 96.50%
Number of salaries quoted 78866 88051 95388
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Engineer
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Engineer in the job title.

Help Desk Engineer Jobs Demand Trend in the UK

Help Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer within the UK.

Help Desk Engineer Salary Trend in the UK

Help Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Engineer over the 3 months to 25 June 2016 within the UK.

Help Desk Engineer Salary Histogram in the UK

Help Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Engineer within the UK over the 3 months to 25 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -49 69 £24,000 +4.34% 15
South East +14 36 £28,000 +18.74% 2
Hertfordshire +26 12 £22,500 -2.17% 1
East of England +25 12 £22,500 - 2
Surrey +23 9 £28,000 +24.44% 1
London +14 9 £31,500 +28.57% 3
West Sussex 0 7 £22,000 -
Oxfordshire -27 7 £35,000 +45.83%
Egham +41 6 £28,000 - 1
Hampshire +11 5 £30,000 +57.89%
Hemel Hempstead +17 4 £19,000 -24.00%
East Midlands +9 4 £20,000 +2.56% 1
Berkshire -7 4 £22,500 -4.57%
Abingdon - 4 £28,750 -
Yorkshire +21 3 £24,000 +41.17% 1
Kent +19 3 £29,500 +15.68%
West Yorkshire +9 3 £24,000 - 1
Tyne and Wear - 3 £27,500 -
North East - 3 £27,500 -
Newcastle upon Tyne - 3 £27,500 -
Wales - 3 £20,000 -
Wiltshire +18 2 £26,000 -
Nottinghamshire +11 2 £19,250 -12.50% 1
South West +2 2 £26,000 +18.18% 3
Thatcham -9 2 - -
Farnborough - 2 £18,500 -
Lincolnshire - 2 £20,000 -
Wakefield - 2 £24,000 -
Chippenham - 2 £26,000 -
Faringdon - 2 £35,000 -

Help Desk Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 25 June 2016, Help Desk Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Engineer in the job title.

1 126 (66.67%) Windows
2 97 (51.32%) Active Directory
3 96 (50.79%) Microsoft
4 69 (36.51%) MS Excel
5 57 (30.16%) DNS
6 56 (29.63%) Windows 7
7 52 (27.51%) TCP/IP
8 45 (23.81%) Citrix
9 44 (23.28%) DHCP
9 44 (23.28%) MS Office
9 44 (23.28%) VMware
10 42 (22.22%) WAN
11 41 (21.69%) ITIL
12 37 (19.58%) VMware Infrastructure
13 36 (19.05%) LAN
14 35 (18.52%) MS Exchange
14 35 (18.52%) Firewall
14 35 (18.52%) Windows Server 2008
15 32 (16.93%) Windows Server
16 30 (15.87%) SLA
16 30 (15.87%) Degree
17 29 (15.34%) SCCM
18 26 (13.76%) Windows Server 2012
19 23 (12.17%) VoIP
20 22 (11.64%) Cisco
20 22 (11.64%) Office 365
21 21 (11.11%) CCNA
21 21 (11.11%) HP
21 21 (11.11%) Cisco Certification
21 21 (11.11%) Microsoft Certification

Help Desk Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (18.52%) MS Exchange
2 19 (10.05%) SharePoint
3 13 (6.88%) Exchange Server 2010
4 12 (6.35%) Skype for Business
5 11 (5.82%) Exchange Server 2007
6 6 (3.17%) Exchange Server 2003
7 3 (1.59%) Blackberry Enterprise Server
7 3 (1.59%) Exchange Server 2013
7 3 (1.59%) IBM Notes
8 1 (0.53%) IIS
Applications
1 69 (36.51%) MS Excel
2 44 (23.28%) MS Office
3 6 (3.17%) MS PowerPoint
4 2 (1.06%) InfoPath
5 1 (0.53%) MS Visio
Business Applications
1 3 (1.59%) Dynamics CRM
2 2 (1.06%) Oracle Applications
3 1 (0.53%) SAP SM
Cloud Services
1 22 (11.64%) Office 365
2 5 (2.65%) Amazon AWS
3 4 (2.12%) Cloud Computing
4 2 (1.06%) Dropbox
5 1 (0.53%) IaaS
5 1 (0.53%) Microsoft Azure
Communications & Networking
1 57 (30.16%) DNS
2 52 (27.51%) TCP/IP
3 44 (23.28%) DHCP
4 42 (22.22%) WAN
5 36 (19.05%) LAN
6 35 (18.52%) Firewall
7 23 (12.17%) VoIP
8 13 (6.88%) VPN
9 8 (4.23%) Cisco ASA
9 8 (4.23%) FWSM
9 8 (4.23%) SSL
9 8 (4.23%) Wireless
10 5 (2.65%) ADSL
10 5 (2.65%) Internet
11 4 (2.12%) Wi-Fi
12 3 (1.59%) Broadband
13 2 (1.06%) HTTP
13 2 (1.06%) NAS
13 2 (1.06%) SAN
13 2 (1.06%) SMTP
Database & Business Intelligence
1 8 (4.23%) SQL Server
2 2 (1.06%) Ingres
2 2 (1.06%) RDBMS
2 2 (1.06%) Relational Database
3 1 (0.53%) SQL Server 2008
General
1 16 (8.47%) Finance
2 15 (7.94%) Telecoms
3 11 (5.82%) Banking
4 4 (2.12%) Front Office
5 2 (1.06%) Legal
5 2 (1.06%) Local Government
6 1 (0.53%) French Language
6 1 (0.53%) Law
6 1 (0.53%) Retail
Libraries, Frameworks & Software Standards
1 4 (2.12%) Web Services
2 2 (1.06%) .NET
Miscellaneous
1 17 (8.99%) Blackberry
2 15 (7.94%) Computer Science
3 14 (7.41%) Analytical Skills
4 12 (6.35%) Fat Client
4 12 (6.35%) Thin Client
5 10 (5.29%) Driving Licence
6 9 (4.76%) iPhone
7 6 (3.17%) CMDB
8 4 (2.12%) Hedge funds
8 4 (2.12%) Video Conferencing
9 2 (1.06%) Client/Server
9 2 (1.06%) EqualLogic
10 1 (0.53%) CCTV
10 1 (0.53%) Data Centre
10 1 (0.53%) Fintech
10 1 (0.53%) iPad
10 1 (0.53%) Management Information System
10 1 (0.53%) PDA
10 1 (0.53%) Virtual Team
Operating Systems
1 126 (66.67%) Windows
2 56 (29.63%) Windows 7
3 35 (18.52%) Windows Server 2008
4 32 (16.93%) Windows Server
5 26 (13.76%) Windows Server 2012
6 19 (10.05%) Windows XP
7 16 (8.47%) Windows 8
7 16 (8.47%) Windows Server 2003
8 10 (5.29%) Android
8 10 (5.29%) Linux
8 10 (5.29%) Mac OS X
8 10 (5.29%) Windows Vista
9 9 (4.76%) Windows 10
10 6 (3.17%) Apple iOS
11 3 (1.59%) Mac OS
12 2 (1.06%) AIX
12 2 (1.06%) Unix
13 1 (0.53%) Red Hat Enterprise Linux
Processes & Methodologies
1 41 (21.69%) ITIL
2 12 (6.35%) Business Intelligence
3 8 (4.23%) ITIL V3
3 8 (4.23%) Network Monitoring
4 7 (3.70%) Mobile Device Management
5 6 (3.17%) Agile Software Development
5 6 (3.17%) CRM
5 6 (3.17%) Project Planning
6 5 (2.65%) Configuration Management
7 4 (2.12%) Incident Management
7 4 (2.12%) Mentoring
7 4 (2.12%) Migration
8 3 (1.59%) Asset Management
8 3 (1.59%) Project Management
8 3 (1.59%) Root Cause Analysis
8 3 (1.59%) Service Delivery
8 3 (1.59%) Web Development
9 2 (1.06%) Disaster Recovery
9 2 (1.06%) ITSM
9 2 (1.06%) Service Management
Programming Languages
1 13 (6.88%) SQL
2 8 (4.23%) C
3 4 (2.12%) Java
4 3 (1.59%) VB
Qualifications
1 30 (15.87%) Degree
2 21 (11.11%) CCNA
2 21 (11.11%) Cisco Certification
2 21 (11.11%) Microsoft Certification
3 14 (7.41%) MCSE
4 11 (5.82%) Citrix Certification
4 11 (5.82%) MCSA
4 11 (5.82%) Network+ Certification
5 9 (4.76%) MOS
6 5 (2.65%) MCITP
6 5 (2.65%) MCP
7 4 (2.12%) MCTS
8 3 (1.59%) A+ Certification
8 3 (1.59%) JNCIS
9 2 (1.06%) GNVQ
9 2 (1.06%) HNC
9 2 (1.06%) HND
9 2 (1.06%) ITIL Certification
9 2 (1.06%) ITIL Foundation Certificate
9 2 (1.06%) Security Cleared
Quality Assurance & Compliance
1 30 (15.87%) SLA
2 1 (0.53%) QA
System Software
1 97 (51.32%) Active Directory
2 37 (19.58%) VMware Infrastructure
3 21 (11.11%) XenApp
4 20 (10.58%) Hyper-V
5 8 (4.23%) Firmware
6 7 (3.70%) XenDesktop
7 6 (3.17%) Citrix Presentation Server
8 4 (2.12%) vSphere
9 3 (1.59%) Terminal Services
10 2 (1.06%) VMware ESX
10 2 (1.06%) VMware ESXi
11 1 (0.53%) Microsoft App-V
Systems Management
1 29 (15.34%) SCCM
2 10 (5.29%) Backup Exec
3 4 (2.12%) Microsoft Intune
4 2 (1.06%) HP Data Protector
4 2 (1.06%) Microsoft Data Protection Manager
4 2 (1.06%) SCOM
4 2 (1.06%) Tivoli
4 2 (1.06%) Tivoli Storage Manager
5 1 (0.53%) SCSM
5 1 (0.53%) SCVMM
5 1 (0.53%) ThinApp
Vendors
1 96 (50.79%) Microsoft
2 45 (23.81%) Citrix
3 44 (23.28%) VMware
4 22 (11.64%) Cisco
5 21 (11.11%) HP
6 13 (6.88%) Dell
6 13 (6.88%) Juniper
7 12 (6.35%) Symantec
8 10 (5.29%) SonicWALL
9 9 (4.76%) SolarWinds
10 8 (4.23%) CheckPoint
10 8 (4.23%) Extreme Networks
10 8 (4.23%) F5
10 8 (4.23%) Palo Alto
11 7 (3.70%) Apple
12 5 (2.65%) Bloomberg
12 5 (2.65%) Reuters
13 3 (1.59%) IBM
14 2 (1.06%) Oracle
14 2 (1.06%) SAP
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