The table below looks at the statistics for the Help Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Engineer in their job title over the 3 months to 1 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Jul 2015
Same period 2014 Same period 2013
Help Desk Engineer
Rank 775 799 786
Rank change year-on-year
+24 -13
Permanent jobs requiring a Help Desk Engineer 118 119 121
As % of all permanent IT jobs located in the UK 0.11% 0.099% 0.11%
As % of the Job Titles category 0.11% 0.10% 0.12%
Number of salaries quoted 106 112 112
Average salary £22,500 £23,760 £21,500
Average salary % change year-on-year
-5.30% +10.51%
90% offered a salary of more than £18,500 £20,000 £18,000
10% offered a salary of more than £28,000 £30,000 £26,000
UK excluding London average salary £22,500 £22,500 £21,500
% change year-on-year
- +4.65%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104429 113406 103826
As % of all permanent IT jobs located in the UK 94.50% 94.54% 94.56%
Number of salaries quoted 86226 93036 86429
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Engineer Jobs Demand Trend in the UK

Help Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer within the UK.

Help Desk Engineer Salary Trend in the UK

Help Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Engineer over the 3 months to 1 July 2015 within the UK.

Help Desk Engineer Salary Histogram in the UK

Help Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Engineer within the UK over the 3 months to 1 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 110 £22,500 -5.30% 12
South East +24 44 £22,500 - 7
East of England +25 26 £22,500 +2.27% 1
London +27 18 £24,750 -6.60% 1
Berkshire +10 14 £25,000 +13.63% 2
Oxfordshire - 14 £19,000 - 1
Hertfordshire - 12 £23,000 - 1
Suffolk - 10 £22,000 -
North West +6 9 £18,500 -30.18% 1
Ipswich - 9 £22,000 -
Hemel Hempstead - 8 £25,000 - 1
Reading -2 7 £25,500 +15.90% 2
South West -27 7 £22,250 -6.31% 1
Surrey +3 6 £22,500 - 2
Lancashire - 6 £18,500 -
Blackpool - 6 £18,500 -
Yorkshire +4 5 £20,000 -16.66%
Windsor - 5 £25,000 -
Epsom +9 4 £21,250 +11.84%
Hampshire +1 4 £19,000 -17.39%
Cambridgeshire +9 3 £24,000 +9.09%
Manchester +3 3 - - 1
Gloucestershire -6 3 £22,750 +1.11%
East Sussex - 3 £28,000 -
Cheltenham - 3 £22,750 -
Brighton - 3 £28,000 -
Alton - 3 £19,000 -
City of London +27 2 £26,500 +17.77%
Somerset +8 2 £20,000 -25.92%
Thatcham 0 2 - -

Help Desk Engineer
Top 30 Related IT Skills

For the 6 months to 1 July 2015, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title.

1 162 (73.30%) Windows
2 140 (63.35%) Microsoft
3 139 (62.90%) Active Directory
4 93 (42.08%) MS Excel
5 88 (39.82%) MS Office
6 66 (29.86%) MS Exchange
7 60 (27.15%) Windows Server 2008
8 58 (26.24%) Windows 7
9 50 (22.62%) Microsoft Certification
10 47 (21.27%) Windows Server 2003
11 41 (18.55%) Exchange Server 2010
12 39 (17.65%) Windows Server 2012
12 39 (17.65%) TCP/IP
13 38 (17.19%) Windows XP
14 37 (16.74%) Exchange Server 2007
15 36 (16.29%) MCP
15 36 (16.29%) VMware
16 32 (14.48%) Hyper-V
16 32 (14.48%) Windows 8
17 30 (13.57%) DNS
18 29 (13.12%) VMware Infrastructure
19 28 (12.67%) Office 365
20 24 (10.86%) Firewall
20 24 (10.86%) VPN
20 24 (10.86%) ITIL
20 24 (10.86%) Exchange Server 2003
21 23 (10.41%) DHCP
21 23 (10.41%) Citrix
22 22 (9.95%) WAN
22 22 (9.95%) SLA

Help Desk Engineer
Top Related IT Skills by Category

For the 6 months to 1 July 2015, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 66 (29.86%) MS Exchange
2 41 (18.55%) Exchange Server 2010
3 37 (16.74%) Exchange Server 2007
4 24 (10.86%) Exchange Server 2003
5 13 (5.88%) SharePoint
6 11 (4.98%) Exchange Server 2013
7 10 (4.52%) Lync
8 3 (1.36%) SharePoint 2013
8 3 (1.36%) SharePoint 2010
9 2 (0.90%) Blackberry Enterprise Server
10 1 (0.45%) IIS
10 1 (0.45%) IBM Notes
Applications
1 93 (42.08%) MS Excel
2 88 (39.82%) MS Office
3 3 (1.36%) MS PowerPoint
4 1 (0.45%) Adobe Creative Suite
4 1 (0.45%) AutoCAD
Cloud Services
1 28 (12.67%) Office 365
2 2 (0.90%) SaaS
3 1 (0.45%) Microsoft Azure
Communications & Networking
1 39 (17.65%) TCP/IP
2 30 (13.57%) DNS
3 24 (10.86%) VPN
3 24 (10.86%) Firewall
4 23 (10.41%) DHCP
5 22 (9.95%) WAN
5 22 (9.95%) Wireless
6 17 (7.69%) Internet
7 14 (6.33%) LAN
8 10 (4.52%) SAN
9 9 (4.07%) VoIP
10 7 (3.17%) VLAN
11 5 (2.26%) iSCSI
11 5 (2.26%) NetScaler
12 3 (1.36%) PABX
12 3 (1.36%) Skype
12 3 (1.36%) Ethernet
13 2 (0.90%) ADSL
13 2 (0.90%) Broadband
13 2 (0.90%) H.323
Database & Business Intelligence
1 13 (5.88%) SQL Server
2 2 (0.90%) SQL Server 2005
2 2 (0.90%) SQL Server 2008
3 1 (0.45%) SQL Server 2012
General
1 13 (5.88%) Finance
2 9 (4.07%) Telecoms
3 3 (1.36%) French Language
4 2 (0.90%) Welsh Language
5 1 (0.45%) Financial Institution
5 1 (0.45%) German Language
5 1 (0.45%) Italian Language
5 1 (0.45%) Japanese Language
5 1 (0.45%) Spanish Language
5 1 (0.45%) Law
5 1 (0.45%) Legal
5 1 (0.45%) Manufacturing
5 1 (0.45%) Publishing
5 1 (0.45%) Banking
5 1 (0.45%) Retail
5 1 (0.45%) Marketing
Libraries, Frameworks & Software Standards
1 3 (1.36%) HTML
2 1 (0.45%) .NET
2 1 (0.45%) ASP.NET
2 1 (0.45%) COM
Miscellaneous
1 10 (4.52%) Blackberry
2 7 (3.17%) iPhone
2 7 (3.17%) Analytical Skills
3 6 (2.71%) PDA
3 6 (2.71%) Video Conferencing
4 5 (2.26%) Clustering
4 5 (2.26%) iPad
5 3 (1.36%) Digital Media
5 3 (1.36%) Foreign Exchange (FX)
6 2 (0.90%) Streaming Video
6 2 (0.90%) Management Information System
6 2 (0.90%) Enterprise Software
6 2 (0.90%) Data Centre
7 1 (0.45%) Private Cloud
7 1 (0.45%) New Media
7 1 (0.45%) Social Media
7 1 (0.45%) Handset
7 1 (0.45%) Mathematics
7 1 (0.45%) Computer Science
Operating Systems
1 162 (73.30%) Windows
2 60 (27.15%) Windows Server 2008
3 58 (26.24%) Windows 7
4 47 (21.27%) Windows Server 2003
5 39 (17.65%) Windows Server 2012
6 38 (17.19%) Windows XP
7 32 (14.48%) Windows 8
8 16 (7.24%) Windows Vista
9 7 (3.17%) Android
9 7 (3.17%) Mac OS X
10 6 (2.71%) Apple iOS
11 5 (2.26%) Linux
12 4 (1.81%) Windows 2000
13 3 (1.36%) Windows 2000 Server
14 1 (0.45%) Red Hat Enterprise Linux
14 1 (0.45%) UNIX
Processes & Methodologies
1 24 (10.86%) ITIL
2 10 (4.52%) CRM
3 9 (4.07%) Network Architecture
4 6 (2.71%) Disaster Recovery
5 5 (2.26%) Migration
5 5 (2.26%) Time Management
6 4 (1.81%) Incident Management
6 4 (1.81%) Web Development
6 4 (1.81%) Project Management
7 3 (1.36%) Security Testing
7 3 (1.36%) Information Assurance
7 3 (1.36%) Software Engineering
7 3 (1.36%) Software Testing
7 3 (1.36%) SIEM
7 3 (1.36%) Mentoring
7 3 (1.36%) Service Delivery
8 2 (0.90%) Server Building
8 2 (0.90%) Network Monitoring
8 2 (0.90%) Kalman Filter
8 2 (0.90%) Mobile Device Management
Programming Languages
1 16 (7.24%) SQL
2 9 (4.07%) PowerShell
3 6 (2.71%) VB
4 3 (1.36%) Java
4 3 (1.36%) JavaScript
5 2 (0.90%) PHP
5 2 (0.90%) C
5 2 (0.90%) C#
Qualifications
1 50 (22.62%) Microsoft Certification
2 36 (16.29%) MCP
3 21 (9.50%) MCSA
4 20 (9.05%) CCNA
4 20 (9.05%) MCSE
4 20 (9.05%) Cisco Certification
5 17 (7.69%) Degree
6 13 (5.88%) MCITP
7 11 (4.98%) MCTS
8 6 (2.71%) VMware Certified Professional (VCP)
9 5 (2.26%) CCA
9 5 (2.26%) Citrix Certification
10 4 (1.81%) ITIL Certification
11 3 (1.36%) CCENT
11 3 (1.36%) A+ Certification
12 1 (0.45%) GNVQ
12 1 (0.45%) Network+ Certification
12 1 (0.45%) MOS
Quality Assurance & Compliance
1 22 (9.95%) SLA
2 1 (0.45%) QA
System Software
1 139 (62.90%) Active Directory
2 32 (14.48%) Hyper-V
3 29 (13.12%) VMware Infrastructure
4 10 (4.52%) VMware ESXi
5 9 (4.07%) VMware Server
6 7 (3.17%) Microsoft Virtual Server
6 7 (3.17%) XenApp
7 6 (2.71%) XenDesktop
7 6 (2.71%) vSphere
8 5 (2.26%) Terminal Services
8 5 (2.26%) VMware ESX
9 1 (0.45%) Firmware
9 1 (0.45%) Terminal Server
Systems Management
1 15 (6.79%) SCCM
2 11 (4.98%) Norton AntiVirus
2 11 (4.98%) Backup Exec
3 6 (2.71%) SCOM
3 6 (2.71%) SCVMM
4 5 (2.26%) vMotion
5 2 (0.90%) AirWatch
5 2 (0.90%) Symantec Endpoint Protection
6 1 (0.45%) DameWare
6 1 (0.45%) NetBackup
Vendors
1 140 (63.35%) Microsoft
2 36 (16.29%) VMware
3 23 (10.41%) Citrix
4 15 (6.79%) Symantec
5 13 (5.88%) Apple
5 13 (5.88%) Cisco
6 7 (3.17%) Polycom
6 7 (3.17%) Veeam
6 7 (3.17%) HP
7 6 (2.71%) McAfee
7 6 (2.71%) Websense
8 4 (1.81%) ServiceNow
9 3 (1.36%) BT
9 3 (1.36%) Sophos
9 3 (1.36%) Oracle
9 3 (1.36%) SAP
10 2 (0.90%) Avaya
10 2 (0.90%) Reuters
10 2 (0.90%) Bloomberg
10 2 (0.90%) Mitel
Reading, Berkshire
Imperative People
Salary: £27000.00 - £30000.00 per annum + On Call & OT
Posted: 10 hours ago
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £24,000 per annum Plus on call allowance
Posted: Yesterday
Manchester, Lancashire
NCC Group
Posted: Yesterday
Horsham, West Sussex
Next Move IT
Salary: £17000 - £21000 per annum + Benefits
Posted: Yesterday
Guildford, Surrey
Oscar Associates (UK) Ltd
Salary: £18000 - £23000 per annum
Posted: 5 days ago
Leatherhead, Surrey
NCC Group
Salary: Competitive including bonus and benefits package
Posted: 5 days ago
Scunthorpe, South Humberside
Senitor Associates
Salary: £20000 - £24000 per annum + Benefits + Great Company
Posted: 5 days ago
Hemel Hempstead, Hertfordshire
Talent International
Salary: £16000 - £20000 per annum
Posted: 6 days ago
High Wycombe
Recruitment Genius
Salary: £18000 - £20000 per annum
Posted: 12 days ago
London
First Point
Salary: £23000 - £27000 per annum + Bonus + Benefits
Posted: 26 days ago