The table below looks at the statistics for the Help Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Engineer in their job title over the 3 months to 20 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Oct 2014
Same period 2013 Same period 2012
Help Desk Engineer
Rank 804 801 775
Rank change year-on-year
-3 -26
Permanent jobs requiring a Help Desk Engineer 91 85 105
As % of all permanent IT jobs located in the UK 0.080% 0.079% 0.091%
As % of the Job Titles category 0.084% 0.083% 0.096%
Number of salaries quoted 88 83 101
Average salary £22,500 £23,750 £22,500
Average salary % change year-on-year
-5.26% +5.55%
90% offered a salary of more than £18,000 £18,000 £17,200
10% offered a salary of more than £27,500 £35,000 £30,000
UK excluding London average salary £22,500 £23,500 £22,000
% change year-on-year
-4.25% +6.81%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107784 102248 109748
As % of all permanent IT jobs located in the UK 94.53% 94.51% 95.28%
Number of salaries quoted 87953 84954 93424
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Engineer Jobs Demand Trend in the UK

Help Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer within the UK.

Help Desk Engineer Salary Trend in the UK

Help Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Engineer over the 3 months to 20 October 2014 within the UK.

Help Desk Engineer Salary Histogram in the UK

Help Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Engineer within the UK over the 3 months to 20 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -2 91 £22,500 -6.25% 18
South East 0 42 £21,500 -10.41% 8
London +5 18 £27,500 +2.80% 3
South West -10 13 £25,000 - 1
Surrey +1 11 £21,500 +4.87%
Berkshire +3 10 £25,250 -27.85% 3
Reading -2 8 £25,250 -27.85% 3
East Midlands +1 7 £20,000 +5.26%
Oxfordshire +21 6 £20,000 -18.36%
East of England -23 6 £23,750 +1.06% 2
City of London +10 5 £24,000 -20.66% 3
Somerset -9 5 £27,000 +12.50%
Bath - 5 £27,000 -
Bristol - 5 £25,000 -
Cambridgeshire -4 4 £24,000 +2.12%
Hampshire -9 4 £18,250 -23.95%
Buckinghamshire - 4 £22,500 - 1
Nottinghamshire +5 3 £18,000 -
Shoreham-by-Sea -4 3 £22,000 -42.10% 1
West Sussex -9 3 £22,000 +22.22% 1
Milton Keynes - 3 £22,500 -
East Sussex - 3 £24,000 - 1
Enfield - 3 £27,500 -
Basingstoke +13 2 £18,000 -7.69%
Kent +6 2 £14,625 -51.25% 2
Nottingham -1 2 £18,000 -
Wiltshire -2 2 £23,500 -6.00% 1
Hertfordshire -11 2 £22,500 -22.41% 1
Birmingham -11 2 £19,250 -14.44%
Manchester -15 2 £23,500 +38.23% 1

Help Desk Engineer
Top 30 Related IT Skills

For the 6 months to 20 October 2014, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title.

1 171 (81.43%) Windows
2 110 (52.38%) Microsoft
3 96 (45.71%) Active Directory
4 83 (39.52%) MS Excel
5 70 (33.33%) MS Office
6 63 (30.00%) Windows Server 2003
7 62 (29.52%) MS Exchange
7 62 (29.52%) Windows 7
8 61 (29.05%) Windows Server 2008
9 50 (23.81%) Windows XP
10 44 (20.95%) VMware
11 43 (20.48%) Firewall
12 36 (17.14%) Degree
13 35 (16.67%) VMware Infrastructure
14 32 (15.24%) Windows Server 2012
14 32 (15.24%) TCP/IP
15 31 (14.76%) SLA
16 28 (13.33%) Windows Vista
17 27 (12.86%) Exchange Server 2010
17 27 (12.86%) Windows 8
17 27 (12.86%) Exchange Server 2007
17 27 (12.86%) ITIL
18 23 (10.95%) VPN
19 21 (10.00%) DNS
19 21 (10.00%) SQL Server
20 20 (9.52%) Service Management
20 20 (9.52%) Microsoft Certification
20 20 (9.52%) Exchange Server 2003
21 18 (8.57%) Symantec
22 16 (7.62%) Apple

Help Desk Engineer
Top Related IT Skills by Category

For the 6 months to 20 October 2014, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 62 (29.52%) MS Exchange
2 27 (12.86%) Exchange Server 2007
2 27 (12.86%) Exchange Server 2010
3 20 (9.52%) Exchange Server 2003
4 10 (4.76%) Blackberry Enterprise Server
5 9 (4.29%) Exchange Server 2013
6 5 (2.38%) SharePoint
7 4 (1.90%) IIS
8 2 (0.95%) Lync
9 1 (0.48%) SharePoint Server
9 1 (0.48%) IBM Notes
Applications
1 83 (39.52%) MS Excel
2 70 (33.33%) MS Office
3 11 (5.24%) MS PowerPoint
Business Applications
1 2 (0.95%) SAP Oil and Gas
2 1 (0.48%) Dynamics CRM
Cloud Services
1 5 (2.38%) Google Apps
2 3 (1.43%) Office 365
3 2 (0.95%) SaaS
Communications & Networking
1 43 (20.48%) Firewall
2 32 (15.24%) TCP/IP
3 23 (10.95%) VPN
4 21 (10.00%) DNS
5 15 (7.14%) Internet
6 10 (4.76%) LAN
6 10 (4.76%) WAN
7 8 (3.81%) DHCP
7 8 (3.81%) SSL
8 6 (2.86%) ISDN
9 5 (2.38%) H.323
10 4 (1.90%) VoIP
11 3 (1.43%) Cisco IOS
12 2 (0.95%) Wireless
12 2 (0.95%) IP Telephony
12 2 (0.95%) ADSL
13 1 (0.48%) Broadband
13 1 (0.48%) PBX
13 1 (0.48%) SAN
13 1 (0.48%) DSL
Database & Business Intelligence
1 21 (10.00%) SQL Server
2 1 (0.48%) DB2
2 1 (0.48%) SQL Server 2000
2 1 (0.48%) SQL Server 2008
General
1 12 (5.71%) Telecoms
2 10 (4.76%) Finance
3 7 (3.33%) Legal
4 4 (1.90%) Manufacturing
5 3 (1.43%) Marketing
5 3 (1.43%) Electronics
6 2 (0.95%) French Language
6 2 (0.95%) Publishing
6 2 (0.95%) Banking
7 1 (0.48%) Retail
7 1 (0.48%) German Language
7 1 (0.48%) Advertising
Libraries, Frameworks & Software Standards
1 3 (1.43%) COM
2 2 (0.95%) CSS
2 2 (0.95%) SOAP
2 2 (0.95%) XML
2 2 (0.95%) HTML
3 1 (0.48%) .NET
3 1 (0.48%) ASP.NET
Miscellaneous
1 15 (7.14%) Blackberry
2 14 (6.67%) Client/Server
2 14 (6.67%) Mathematics
3 6 (2.86%) Video Conferencing
4 5 (2.38%) User Experience
5 4 (1.90%) Analytical Skills
6 3 (1.43%) Management Information System
7 2 (0.95%) NHS
7 2 (0.95%) Thin Client
7 2 (0.95%) DTV
7 2 (0.95%) Fat Client
7 2 (0.95%) Digital Media
8 1 (0.48%) Hedge funds
8 1 (0.48%) Kindle
8 1 (0.48%) IPTV
8 1 (0.48%) CCTV
8 1 (0.48%) Computer Science
Operating Systems
1 171 (81.43%) Windows
2 63 (30.00%) Windows Server 2003
3 62 (29.52%) Windows 7
4 61 (29.05%) Windows Server 2008
5 50 (23.81%) Windows XP
6 32 (15.24%) Windows Server 2012
7 28 (13.33%) Windows Vista
8 27 (12.86%) Windows 8
9 12 (5.71%) Linux
10 8 (3.81%) UNIX
11 6 (2.86%) Apple iOS
12 5 (2.38%) CentOS
12 5 (2.38%) Red Hat Enterprise Linux
12 5 (2.38%) Mac OS
12 5 (2.38%) SUSE
12 5 (2.38%) Debian
12 5 (2.38%) Ubuntu
13 4 (1.90%) Windows 2000
14 2 (0.95%) Mac OS X
14 2 (0.95%) Android
Processes & Methodologies
1 27 (12.86%) ITIL
2 20 (9.52%) Service Management
3 14 (6.67%) Disaster Recovery
3 14 (6.67%) Incident Management
4 11 (5.24%) Change Control
4 11 (5.24%) Risk Management
5 9 (4.29%) CRM
6 8 (3.81%) ITSM
6 8 (3.81%) Service Delivery
7 7 (3.33%) Project Management
7 7 (3.33%) Time Management
7 7 (3.33%) Mentoring
8 6 (2.86%) Root Cause Analysis
9 4 (1.90%) Continuous Improvement
9 4 (1.90%) Asset Management
10 2 (0.95%) Programme Management
10 2 (0.95%) SEO
10 2 (0.95%) E-Commerce
10 2 (0.95%) Business Intelligence
10 2 (0.95%) SIEM
Programming Languages
1 6 (2.86%) JavaScript
2 4 (1.90%) SQL
2 4 (1.90%) Java
3 2 (0.95%) C
Qualifications
1 36 (17.14%) Degree
2 20 (9.52%) Microsoft Certification
3 10 (4.76%) MCP
4 9 (4.29%) MCSE
5 5 (2.38%) MCSA
5 5 (2.38%) HND
5 5 (2.38%) ITIL Certification
5 5 (2.38%) Security Cleared
6 4 (1.90%) MCITP
7 3 (1.43%) SC Cleared
7 3 (1.43%) Cisco Certification
7 3 (1.43%) CCNA
8 2 (0.95%) CISSP
8 2 (0.95%) MCTS
8 2 (0.95%) CCSA
8 2 (0.95%) VMware Certified Professional (VCP)
9 1 (0.48%) JNCIA
9 1 (0.48%) JNCIS
9 1 (0.48%) MCDST
9 1 (0.48%) Network+ Certification
Quality Assurance & Compliance
1 31 (14.76%) SLA
2 2 (0.95%) Sarbanes-Oxley
2 2 (0.95%) ISO/IEC 27001
2 2 (0.95%) QA
3 1 (0.48%) ISO 9001
System Software
1 96 (45.71%) Active Directory
2 35 (16.67%) VMware Infrastructure
3 11 (5.24%) Hyper-V
4 4 (1.90%) Terminal Services
5 2 (0.95%) VMware ESX
5 2 (0.95%) VMware Server
5 2 (0.95%) XenServer
5 2 (0.95%) vSphere
6 1 (0.48%) XenDesktop
6 1 (0.48%) XenApp
Systems Management
1 16 (7.62%) Backup Exec
2 7 (3.33%) SCCM
3 6 (2.86%) Norton AntiVirus
4 4 (1.90%) Symantec Endpoint Protection
5 3 (1.43%) SCOM
6 2 (0.95%) Nagios
6 2 (0.95%) ARCserve
7 1 (0.48%) McAfee ePO
Vendors
1 110 (52.38%) Microsoft
2 44 (20.95%) VMware
3 18 (8.57%) Symantec
4 16 (7.62%) Apple
5 14 (6.67%) Cisco
6 13 (6.19%) HP
6 13 (6.19%) Citrix
7 11 (5.24%) McAfee
8 8 (3.81%) Dell
8 8 (3.81%) SAP
9 7 (3.33%) SonicWALL
10 5 (2.38%) Polycom
10 5 (2.38%) Tandberg
10 5 (2.38%) Google
10 5 (2.38%) Red Hat
11 4 (1.90%) Oracle
11 4 (1.90%) Remedy
12 3 (1.43%) Bloomberg
12 3 (1.43%) Juniper
13 2 (0.95%) Fidessa
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Salary: £120 - £130 per annum
Posted: 5 hours ago
Reading, Berkshire
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Salary: From £20,000 to £23,000 per annum
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Salary: £22000 - £26000 Per Annum
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Salary: £17000.00 - £19000.00 per annum
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Salary: From £18,000 to £26,000 per annum
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Salary: From £16,000 to £20,000 per annum
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