The table below looks at the statistics for the Help Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Engineer in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Help Desk Engineer
Rank 801 764 788
Rank change year-on-year
-37 +24
Permanent jobs requiring a Help Desk Engineer 103 97 104
As % of all permanent IT jobs located in the UK 0.090% 0.092% 0.090%
As % of the Job Titles category 0.095% 0.098% 0.094%
Number of salaries quoted 97 95 96
Average salary £23,000 £22,750 £22,500
Average salary % change year-on-year
+1.09% +1.11%
90% offered a salary of more than £17,900 £18,000 £18,000
10% offered a salary of more than £27,100 £35,000 £30,000
UK excluding London average salary £22,500 £22,500 £22,000
% change year-on-year
- +2.27%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107924 99127 110240
As % of all permanent IT jobs located in the UK 94.46% 94.27% 95.15%
Number of salaries quoted 87419 82406 94006
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Engineer Jobs Demand Trend in the UK

Help Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer within the UK.

Help Desk Engineer Salary Trend in the UK

Help Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Engineer over the 3 months to 18 September 2014 within the UK.

Help Desk Engineer Salary Histogram in the UK

Help Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Engineer within the UK over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -34 103 £23,000 - 7
South East -16 44 £20,500 -10.86% 3
South West +1 20 £25,000 - 1
London -35 17 £26,250 +14.13%
Surrey -9 14 £21,500 - 1
Berkshire 0 13 £20,000 -42.85%
East of England -16 8 £22,500 +2.27% 1
Somerset - 8 £27,000 -
Bath - 8 £27,000 -
Reading -5 7 £22,000 -37.14%
East Midlands - 7 £20,000 - 2
Oxfordshire +6 6 £20,000 -11.11%
Wiltshire -5 6 £23,000 -8.00%
Chippenham -21 6 £23,000 -8.00%
Hampshire -17 5 £21,000 -12.50%
Yorkshire -31 5 £24,000 -1.03%
West Yorkshire -33 5 £24,000 +2.12%
Cleckheaton - 5 £24,000 -
Bristol - 5 £25,000 -
City of London +3 4 £22,000 -27.27%
Bracknell -6 4 £17,250 -15.85%
Cambridgeshire - 4 £22,750 -
Shoreham-by-Sea -3 3 £26,000 -31.57% 1
Egham -3 3 £22,500 +9.75%
Hertfordshire -14 3 £22,500 -2.17%
West Sussex -23 3 £26,000 +44.44% 1
Nottinghamshire - 3 £18,000 -
Enfield - 3 £27,500 -
Beckenham - 3 £27,500 -
Nottingham - 3 £18,000 -

Help Desk Engineer
Top 30 Related IT Skills

For the 6 months to 18 September 2014, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title.

1 175 (80.65%) Windows
2 104 (47.93%) Microsoft
3 98 (45.16%) Active Directory
4 80 (36.87%) MS Excel
5 71 (32.72%) MS Office
6 68 (31.34%) Windows 7
7 64 (29.49%) MS Exchange
8 56 (25.81%) Windows XP
8 56 (25.81%) Windows Server 2003
8 56 (25.81%) Windows Server 2008
9 42 (19.35%) VMware
10 41 (18.89%) Degree
11 40 (18.43%) Firewall
12 37 (17.05%) Windows 8
13 36 (16.59%) TCP/IP
14 34 (15.67%) VMware Infrastructure
14 34 (15.67%) Windows Vista
15 31 (14.29%) SLA
16 29 (13.36%) ITIL
16 29 (13.36%) Windows Server 2012
17 26 (11.98%) DNS
17 26 (11.98%) Apple
18 25 (11.52%) Exchange Server 2010
19 24 (11.06%) Microsoft Certification
20 23 (10.60%) Blackberry
20 23 (10.60%) Exchange Server 2007
21 22 (10.14%) SQL Server
22 21 (9.68%) VPN
23 20 (9.22%) Cisco
24 19 (8.76%) Exchange Server 2003

Help Desk Engineer
Top Related IT Skills by Category

For the 6 months to 18 September 2014, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 64 (29.49%) MS Exchange
2 25 (11.52%) Exchange Server 2010
3 23 (10.60%) Exchange Server 2007
4 19 (8.76%) Exchange Server 2003
5 12 (5.53%) Exchange Server 2013
6 11 (5.07%) Blackberry Enterprise Server
7 7 (3.23%) SharePoint
8 6 (2.76%) IIS
9 4 (1.84%) Lync
10 2 (0.92%) SharePoint 2010
10 2 (0.92%) SharePoint 2013
11 1 (0.46%) Office Communications Server
11 1 (0.46%) SharePoint Server
11 1 (0.46%) IBM Notes
Applications
1 80 (36.87%) MS Excel
2 71 (32.72%) MS Office
3 11 (5.07%) MS PowerPoint
Business Applications
1 2 (0.92%) SAP Oil and Gas
2 1 (0.46%) Dynamics CRM
Cloud Services
1 5 (2.30%) Google Apps
2 4 (1.84%) Office 365
3 2 (0.92%) SaaS
Communications & Networking
1 40 (18.43%) Firewall
2 36 (16.59%) TCP/IP
3 26 (11.98%) DNS
4 21 (9.68%) VPN
5 16 (7.37%) Internet
6 15 (6.91%) LAN
6 15 (6.91%) WAN
7 9 (4.15%) DHCP
8 7 (3.23%) SSL
9 6 (2.76%) ISDN
9 6 (2.76%) Wireless
10 5 (2.30%) Cisco IOS
10 5 (2.30%) H.323
10 5 (2.30%) ADSL
11 4 (1.84%) Broadband
12 3 (1.38%) VoIP
13 2 (0.92%) iSCSI
14 1 (0.46%) Multicast
14 1 (0.46%) NAS
14 1 (0.46%) IP Telephony
Database & Business Intelligence
1 22 (10.14%) SQL Server
2 3 (1.38%) SQL Server 2008
3 2 (0.92%) SQL Server 2005
3 2 (0.92%) SQL Server 2012
4 1 (0.46%) SQL Server 2000
4 1 (0.46%) DB2
General
1 15 (6.91%) Telecoms
2 8 (3.69%) Finance
2 8 (3.69%) Legal
3 4 (1.84%) Manufacturing
4 3 (1.38%) Marketing
4 3 (1.38%) French Language
4 3 (1.38%) German Language
4 3 (1.38%) Electronics
5 2 (0.92%) Advertising
5 2 (0.92%) Publishing
5 2 (0.92%) Banking
5 2 (0.92%) Retail
Libraries, Frameworks & Software Standards
1 5 (2.30%) COM
2 2 (0.92%) HTML
2 2 (0.92%) CSS
2 2 (0.92%) SOAP
2 2 (0.92%) XML
3 1 (0.46%) .NET
3 1 (0.46%) ASP.NET
Miscellaneous
1 23 (10.60%) Blackberry
2 13 (5.99%) Client/Server
2 13 (5.99%) Mathematics
3 5 (2.30%) Video Conferencing
3 5 (2.30%) User Experience
3 5 (2.30%) Analytical Skills
4 2 (0.92%) Management Information System
4 2 (0.92%) DTV
4 2 (0.92%) NHS
4 2 (0.92%) iPhone
4 2 (0.92%) Digital Media
5 1 (0.46%) Hedge funds
5 1 (0.46%) Enterprise Storage
5 1 (0.46%) Fat Client
5 1 (0.46%) CCTV
5 1 (0.46%) Computer Science
5 1 (0.46%) Thin Client
Operating Systems
1 175 (80.65%) Windows
2 68 (31.34%) Windows 7
3 56 (25.81%) Windows XP
3 56 (25.81%) Windows Server 2003
3 56 (25.81%) Windows Server 2008
4 37 (17.05%) Windows 8
5 34 (15.67%) Windows Vista
6 29 (13.36%) Windows Server 2012
7 16 (7.37%) Linux
8 9 (4.15%) Apple iOS
9 8 (3.69%) UNIX
10 7 (3.23%) CentOS
10 7 (3.23%) Red Hat Enterprise Linux
10 7 (3.23%) Ubuntu
10 7 (3.23%) SUSE
10 7 (3.23%) Debian
11 5 (2.30%) Mac OS
11 5 (2.30%) Mac OS X
12 4 (1.84%) Android
13 3 (1.38%) Windows 2000
Processes & Methodologies
1 29 (13.36%) ITIL
2 15 (6.91%) Service Management
3 13 (5.99%) Disaster Recovery
4 12 (5.53%) Incident Management
5 10 (4.61%) Project Management
5 10 (4.61%) Service Delivery
5 10 (4.61%) Risk Management
5 10 (4.61%) Change Control
6 9 (4.15%) CRM
7 7 (3.23%) Time Management
7 7 (3.23%) Mentoring
8 6 (2.76%) Root Cause Analysis
9 5 (2.30%) ITSM
10 4 (1.84%) Continuous Improvement
11 2 (0.92%) E-Commerce
11 2 (0.92%) Business Intelligence
11 2 (0.92%) SEO
11 2 (0.92%) WFM
11 2 (0.92%) Ethical Hacking
11 2 (0.92%) Asset Management
Programming Languages
1 5 (2.30%) JavaScript
2 3 (1.38%) Java
3 2 (0.92%) SQL
3 2 (0.92%) C
4 1 (0.46%) PowerHouse
Qualifications
1 41 (18.89%) Degree
2 24 (11.06%) Microsoft Certification
3 14 (6.45%) MCP
4 13 (5.99%) MCSE
5 10 (4.61%) MCITP
6 8 (3.69%) CCNA
6 8 (3.69%) Cisco Certification
7 6 (2.76%) ITIL Certification
8 5 (2.30%) Security Cleared
8 5 (2.30%) MCSA
8 5 (2.30%) HND
9 4 (1.84%) A+ Certification
9 4 (1.84%) Network+ Certification
10 3 (1.38%) SC Cleared
11 2 (0.92%) CEH
11 2 (0.92%) VMware Certified Professional (VCP)
11 2 (0.92%) GNVQ
11 2 (0.92%) ACSP
12 1 (0.46%) ITIL Foundation Certificate
12 1 (0.46%) VCAP
Quality Assurance & Compliance
1 31 (14.29%) SLA
2 2 (0.92%) QA
3 1 (0.46%) ISO/IEC 27001
3 1 (0.46%) Sarbanes-Oxley
System Software
1 98 (45.16%) Active Directory
2 34 (15.67%) VMware Infrastructure
3 13 (5.99%) Hyper-V
4 7 (3.23%) Terminal Services
5 4 (1.84%) vSphere
6 2 (0.92%) VMware ESX
6 2 (0.92%) XenApp
6 2 (0.92%) XenServer
7 1 (0.46%) XenDesktop
7 1 (0.46%) Citrix Presentation Server
Systems Management
1 15 (6.91%) Backup Exec
2 5 (2.30%) SCCM
3 4 (1.84%) Norton AntiVirus
4 3 (1.38%) SCOM
5 2 (0.92%) Nagios
6 1 (0.46%) FortiGate
6 1 (0.46%) ARCserve
Vendors
1 104 (47.93%) Microsoft
2 42 (19.35%) VMware
3 26 (11.98%) Apple
4 20 (9.22%) Cisco
5 17 (7.83%) Citrix
6 14 (6.45%) HP
6 14 (6.45%) Symantec
7 8 (3.69%) Dell
7 8 (3.69%) SonicWALL
8 7 (3.23%) Red Hat
9 6 (2.76%) SAP
10 5 (2.30%) Polycom
10 5 (2.30%) Tandberg
10 5 (2.30%) Google
11 4 (1.84%) Remedy
11 4 (1.84%) McAfee
12 3 (1.38%) Avaya
12 3 (1.38%) Oracle
13 2 (0.92%) Juniper
13 2 (0.92%) NetApp
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