The first table below looks at the demand for the Help Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Engineer in their job title over the 3 months to 24 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
24 Jul 2014
Same period 2013 Same period 2012
Help Desk Engineer
Rank 790 747 806
Rank change year-on-year
-43 +59
Permanent jobs requiring a Help Desk Engineer 125 122 98
As % of all permanent IT jobs located in the UK 0.11% 0.11% 0.083%
As % of the Job Titles category 0.11% 0.12% 0.087%
Number of salaries quoted 119 116 87
Average salary £23,000 £21,945 £23,000
Average salary % change year-on-year
+4.80% -4.58%
90% offered a salary of more than £19,000 £18,000 £17,450
10% offered a salary of more than £30,000 £25,950 £30,000
UK excluding London average salary £22,500 £21,500 £22,500
% change year-on-year
+4.65% -4.44%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
111102 102616 112143
As % of all permanent IT jobs located in the UK 94.42% 94.25% 95.10%
Number of salaries quoted 90827 85015 96150
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -

Help Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Engineer Jobs Demand Trend in the UK

Help Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer within the UK.

Help Desk Engineer Salary Trend in the UK

Help Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Engineer over the 3 months to 24 July 2014 within the UK.

Help Desk Engineer Salary Histogram in the UK

Help Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Engineer within the UK over the 3 months to 24 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -24 122 £23,000 +4.54% 8
South East -49 38 £21,500 -3.37% 4
London -14 34 £26,500 +15.21%
South West -4 28 £23,750 -5.00% 2
Surrey -3 14 £22,500 -
Berkshire +10 13 £20,000 -6.97% 1
Wiltshire -4 11 £23,000 -8.00% 1
Somerset - 10 £27,000 -
Bath - 10 £27,000 -
Chippenham -12 9 £23,000 -8.00% 1
Reading -4 7 £22,000 +2.32% 1
City of London +1 6 £21,750 -5.43%
East of England -18 6 £22,000 +4.76%
Egham - 6 £22,500 -
Yorkshire -23 5 £24,000 +2.12%
West Yorkshire -38 5 £24,000 +2.12%
Cleckheaton - 5 £24,000 -
Manchester +7 4 £27,250 +47.29%
West Midlands +5 4 £25,000 +38.88% 2
Hampshire -4 4 £22,000 -8.33%
Bracknell -4 4 £17,250 -19.76%
East Midlands -7 4 £18,250 -17.04%
North West -7 4 £27,250 +53.52%
Beckenham - 4 £27,500 -
Cambridgeshire - 4 £22,000 -
Buckinghamshire +8 3 £25,500 +13.33%
Stoke-on-Trent -1 3 £26,500 +38.56%
Staffordshire -6 3 £26,500 +38.56%
Plymouth - 3 £18,000 -
Devon - 3 £18,000 -

Help Desk Engineer
Top 30 Related IT Skills

For the 6 months to 24 July 2014, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title.

1 194 (78.86%) Windows
2 118 (47.97%) Microsoft
3 103 (41.87%) Active Directory
4 90 (36.59%) MS Excel
5 83 (33.74%) Windows 7
6 76 (30.89%) MS Office
7 74 (30.08%) MS Exchange
8 70 (28.46%) Windows XP
9 65 (26.42%) Windows Server 2008
10 61 (24.80%) Windows Server 2003
11 48 (19.51%) Firewall
11 48 (19.51%) Windows 8
12 46 (18.70%) Windows Vista
13 43 (17.48%) VMware
14 40 (16.26%) Degree
15 36 (14.63%) TCP/IP
15 36 (14.63%) SLA
16 34 (13.82%) ITIL
16 34 (13.82%) Apple
16 34 (13.82%) VMware Infrastructure
17 31 (12.60%) VPN
18 30 (12.20%) Cisco
19 29 (11.79%) SQL Server
19 29 (11.79%) Exchange Server 2007
19 29 (11.79%) Exchange Server 2010
20 28 (11.38%) DNS
20 28 (11.38%) Blackberry
20 28 (11.38%) Windows Server 2012
21 27 (10.98%) Microsoft Certification
22 24 (9.76%) Internet

Help Desk Engineer
Top Related IT Skills by Category

For the 6 months to 24 July 2014, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 74 (30.08%) MS Exchange
2 29 (11.79%) Exchange Server 2007
2 29 (11.79%) Exchange Server 2010
3 21 (8.54%) Exchange Server 2003
4 15 (6.10%) Exchange Server 2013
5 11 (4.47%) SharePoint
6 10 (4.07%) IIS
6 10 (4.07%) Blackberry Enterprise Server
7 5 (2.03%) SharePoint 2013
7 5 (2.03%) SharePoint 2010
8 3 (1.22%) Lync
9 1 (0.41%) SharePoint Server
9 1 (0.41%) Office Communications Server
9 1 (0.41%) IBM Notes
Applications
1 90 (36.59%) MS Excel
2 76 (30.89%) MS Office
3 15 (6.10%) MS PowerPoint
Business Applications
1 1 (0.41%) SAP Oil and Gas
Cloud Services
1 8 (3.25%) Google Apps
2 5 (2.03%) Office 365
3 2 (0.81%) SaaS
Communications & Networking
1 48 (19.51%) Firewall
2 36 (14.63%) TCP/IP
3 31 (12.60%) VPN
4 28 (11.38%) DNS
5 24 (9.76%) Internet
6 16 (6.50%) LAN
6 16 (6.50%) WAN
7 10 (4.07%) DHCP
8 8 (3.25%) VoIP
9 7 (2.85%) Wireless
9 7 (2.85%) SSL
10 5 (2.03%) iSCSI
10 5 (2.03%) Cisco IOS
10 5 (2.03%) H.323
10 5 (2.03%) ISDN
11 4 (1.63%) ADSL
11 4 (1.63%) Broadband
12 1 (0.41%) Network Security
12 1 (0.41%) MPLS
12 1 (0.41%) DSL
Database & Business Intelligence
1 29 (11.79%) SQL Server
2 6 (2.44%) SQL Server 2008
3 5 (2.03%) SQL Server 2012
3 5 (2.03%) SQL Server 2005
General
1 18 (7.32%) Telecoms
2 10 (4.07%) Finance
3 6 (2.44%) Legal
4 4 (1.63%) Manufacturing
5 3 (1.22%) French Language
5 3 (1.22%) German Language
6 2 (0.81%) Advertising
6 2 (0.81%) Publishing
6 2 (0.81%) Banking
6 2 (0.81%) Marketing
7 1 (0.41%) Retail
7 1 (0.41%) Electronics
Libraries, Frameworks & Software Standards
1 5 (2.03%) COM
2 4 (1.63%) HTML
2 4 (1.63%) CSS
3 2 (0.81%) SOAP
3 2 (0.81%) XML
4 1 (0.41%) .NET
4 1 (0.41%) ASP.NET
Miscellaneous
1 28 (11.38%) Blackberry
2 9 (3.66%) Mathematics
2 9 (3.66%) Client/Server
3 5 (2.03%) Video Conferencing
3 5 (2.03%) iPhone
4 2 (0.81%) NHS
4 2 (0.81%) Management Information System
4 2 (0.81%) Hedge funds
4 2 (0.81%) Enterprise Storage
4 2 (0.81%) Digital Media
4 2 (0.81%) Computer Science
5 1 (0.41%) DTV
Operating Systems
1 194 (78.86%) Windows
2 83 (33.74%) Windows 7
3 70 (28.46%) Windows XP
4 65 (26.42%) Windows Server 2008
5 61 (24.80%) Windows Server 2003
6 48 (19.51%) Windows 8
7 46 (18.70%) Windows Vista
8 28 (11.38%) Windows Server 2012
9 20 (8.13%) Linux
10 15 (6.10%) UNIX
11 13 (5.28%) Apple iOS
12 8 (3.25%) Mac OS X
13 7 (2.85%) Ubuntu
13 7 (2.85%) Android
13 7 (2.85%) CentOS
13 7 (2.85%) Red Hat Enterprise Linux
13 7 (2.85%) SUSE
13 7 (2.85%) Debian
14 5 (2.03%) Windows Phone
15 4 (1.63%) Mac OS
Processes & Methodologies
1 34 (13.82%) ITIL
2 18 (7.32%) Service Management
3 16 (6.50%) Service Delivery
4 14 (5.69%) Risk Management
4 14 (5.69%) Change Control
5 12 (4.88%) Project Management
6 9 (3.66%) Disaster Recovery
6 9 (3.66%) CRM
7 8 (3.25%) Problem Management
7 8 (3.25%) Technical Analysis
8 6 (2.44%) Time Management
8 6 (2.44%) Incident Management
8 6 (2.44%) Root Cause Analysis
9 5 (2.03%) Ethical Hacking
10 4 (1.63%) Continuous Improvement
11 3 (1.22%) Asset Management
12 2 (0.81%) E-Commerce
12 2 (0.81%) ITSM
12 2 (0.81%) SEO
12 2 (0.81%) Data Analysis
Programming Languages
1 7 (2.85%) SQL
2 5 (2.03%) JavaScript
3 2 (0.81%) C
4 1 (0.41%) PowerHouse
4 1 (0.41%) Java
Qualifications
1 40 (16.26%) Degree
2 27 (10.98%) Microsoft Certification
3 22 (8.94%) MCP
4 16 (6.50%) Cisco Certification
4 16 (6.50%) MCITP
5 14 (5.69%) MCSE
6 13 (5.28%) CCNA
7 5 (2.03%) CEH
7 5 (2.03%) GNVQ
7 5 (2.03%) ACSP
7 5 (2.03%) MCSA
8 4 (1.63%) ITIL Certification
8 4 (1.63%) Security Cleared
9 3 (1.22%) Network+ Certification
9 3 (1.22%) A+ Certification
10 2 (0.81%) CCNP
10 2 (0.81%) HND
10 2 (0.81%) SC Cleared
10 2 (0.81%) JNCIA
10 2 (0.81%) JNCIS
Quality Assurance & Compliance
1 36 (14.63%) SLA
2 2 (0.81%) QA
System Software
1 103 (41.87%) Active Directory
2 34 (13.82%) VMware Infrastructure
3 15 (6.10%) Hyper-V
4 9 (3.66%) Terminal Services
5 7 (2.85%) vSphere
6 6 (2.44%) XenApp
7 2 (0.81%) Citrix Presentation Server
8 1 (0.41%) XenDesktop
8 1 (0.41%) VMware ESX
Systems Management
1 13 (5.28%) Backup Exec
2 9 (3.66%) SCCM
3 3 (1.22%) Norton AntiVirus
4 1 (0.41%) SCOM
4 1 (0.41%) FortiGate
Vendors
1 118 (47.97%) Microsoft
2 43 (17.48%) VMware
3 34 (13.82%) Apple
4 30 (12.20%) Cisco
5 20 (8.13%) Citrix
6 17 (6.91%) HP
7 15 (6.10%) Symantec
8 10 (4.07%) Dell
9 9 (3.66%) Google
10 8 (3.25%) SonicWALL
11 7 (2.85%) Red Hat
12 5 (2.03%) Polycom
12 5 (2.03%) Tandberg
12 5 (2.03%) LANDesk
12 5 (2.03%) Acronis
12 5 (2.03%) Avaya
13 4 (1.63%) Veritas
13 4 (1.63%) NetApp
14 3 (1.22%) Remedy
14 3 (1.22%) McAfee
Shoreham-By-Sea
Recruitment Revolution Limited
Salary: Up to £26,000 plus benefits after qualifying period
Posted: Yesterday
Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £18,000 to £22,000 per annum Plus 23 days holiday + pension + ben
Posted: 2 days ago
Chippenham, Wiltshire
Global Technology Solutions Ltd
Salary: £20000 - £26000 per annum + ben+training
Posted: 2 days ago
Bristol
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Salary: £18000 - £22000 per annum + competitive
Posted: 16 days ago