The table below looks at the statistics for the Help Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Engineer in their job title over the 3 months to 6 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
6 Mar 2015
Same period 2014 Same period 2013
Help Desk Engineer
Rank 757 765 775
Rank change year-on-year
+8 +10
Permanent jobs requiring a Help Desk Engineer 101 102 94
As % of all permanent IT jobs located in the UK 0.098% 0.098% 0.090%
As % of the Job Titles category 0.10% 0.10% 0.094%
Number of salaries quoted 90 91 87
Average salary £22,000 £23,000 £22,500
Average salary % change year-on-year
-4.34% +2.22%
90% offered a salary of more than £18,000 £19,000 £16,973
10% offered a salary of more than £28,000 £32,500 £33,500
UK excluding London average salary £22,000 £23,000 £21,500
% change year-on-year
-4.34% +6.97%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
98061 98558 99490
As % of all permanent IT jobs located in the UK 94.79% 94.50% 94.82%
Number of salaries quoted 80635 79397 83728
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Engineer Jobs Demand Trend in the UK

Help Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer within the UK.

Help Desk Engineer Salary Trend in the UK

Help Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Engineer over the 3 months to 6 March 2015 within the UK.

Help Desk Engineer Salary Histogram in the UK

Help Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Engineer within the UK over the 3 months to 6 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +23 99 £22,000 -4.34% 19
South East -12 38 £23,000 +3.37% 5
London +19 31 £24,000 -14.28% 4
South West -25 9 £14,500 -36.95% 4
East of England +12 7 £23,000 +17.94% 3
Surrey -7 6 £22,250 -1.11% 1
Hampshire -8 6 £25,000 +4.16% 1
Berkshire -14 6 £24,000 +17.07%
Kent - 6 £16,500 -
West Sussex - 6 £22,000 - 1
Gloucestershire - 5 £23,500 - 3
Farnborough - 5 £25,000 -
East Sussex - 5 £26,500 - 1
Tunbridge Wells - 5 £16,000 -
Cheltenham - 5 £23,500 - 3
Brighton - 5 £26,500 - 1
Yorkshire -1 4 £22,000 +2.32%
West Yorkshire -2 4 £22,000 +2.32%
North West -7 4 £21,500 +2.38% 2
West Midlands -23 4 £18,000 -18.18%
Wetherby - 4 £22,000 -
Shoreham-by-Sea - 4 £22,000 - 1
Manchester +3 3 £21,500 +2.38% 1
Plymouth - 3 £14,500 -
Telford - 3 £18,000 -
Devon - 3 £14,500 -
Cambridgeshire - 3 £23,000 - 2
Shropshire - 3 £18,000 -
East Midlands +17 2 £18,000 +1.40%
Buckinghamshire +7 2 £21,000 +12.00%

Help Desk Engineer
Top 30 Related IT Skills

For the 6 months to 6 March 2015, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title.

1 178 (80.91%) Windows
2 129 (58.64%) Microsoft
3 118 (53.64%) Active Directory
4 100 (45.45%) MS Excel
5 97 (44.09%) MS Office
6 80 (36.36%) Windows Server 2008
7 75 (34.09%) Windows 7
8 66 (30.00%) MS Exchange
9 65 (29.55%) Windows Server 2003
10 55 (25.00%) Windows Server 2012
11 49 (22.27%) Windows XP
12 47 (21.36%) Exchange Server 2007
13 45 (20.45%) Microsoft Certification
14 41 (18.64%) VMware
14 41 (18.64%) Exchange Server 2010
14 41 (18.64%) Windows 8
15 38 (17.27%) MCP
16 37 (16.82%) ITIL
17 36 (16.36%) Firewall
17 36 (16.36%) TCP/IP
18 32 (14.55%) WAN
18 32 (14.55%) Exchange Server 2003
19 30 (13.64%) VMware Infrastructure
20 28 (12.73%) DNS
20 28 (12.73%) SLA
21 26 (11.82%) VPN
22 24 (10.91%) LAN
22 24 (10.91%) Symantec
22 24 (10.91%) Degree
23 22 (10.00%) Hyper-V

Help Desk Engineer
Top Related IT Skills by Category

For the 6 months to 6 March 2015, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 66 (30.00%) MS Exchange
2 47 (21.36%) Exchange Server 2007
3 41 (18.64%) Exchange Server 2010
4 32 (14.55%) Exchange Server 2003
5 10 (4.55%) Exchange Server 2013
6 7 (3.18%) Blackberry Enterprise Server
7 6 (2.73%) SharePoint
7 6 (2.73%) Lync
8 2 (0.91%) SharePoint 2010
8 2 (0.91%) SharePoint 2013
9 1 (0.45%) IIS
Applications
1 100 (45.45%) MS Excel
2 97 (44.09%) MS Office
3 8 (3.64%) MS PowerPoint
4 2 (0.91%) AutoCAD
4 2 (0.91%) MS Visio
5 1 (0.45%) Acrobat
5 1 (0.45%) MS Project
Business Applications
1 1 (0.45%) Dynamics CRM
Cloud Services
1 12 (5.45%) Office 365
2 2 (0.91%) SaaS
3 1 (0.45%) Google Apps
Communications & Networking
1 36 (16.36%) TCP/IP
1 36 (16.36%) Firewall
2 32 (14.55%) WAN
3 28 (12.73%) DNS
4 26 (11.82%) VPN
5 24 (10.91%) LAN
6 20 (9.09%) DHCP
7 16 (7.27%) Wireless
8 15 (6.82%) Internet
9 11 (5.00%) VoIP
10 8 (3.64%) Wi-Fi
10 8 (3.64%) SAN
10 8 (3.64%) ADSL
11 5 (2.27%) Broadband
11 5 (2.27%) Ethernet
12 4 (1.82%) VLAN
12 4 (1.82%) iSCSI
12 4 (1.82%) NetScaler
13 3 (1.36%) 4G
13 3 (1.36%) IP Telephony
Database & Business Intelligence
1 16 (7.27%) SQL Server
2 1 (0.45%) DB2
2 1 (0.45%) SQL Server 2000
2 1 (0.45%) FileMaker
2 1 (0.45%) SQL Server 2005
2 1 (0.45%) SQL Server 2008
2 1 (0.45%) SQL Server 2012
General
1 7 (3.18%) Telecoms
2 6 (2.73%) Finance
3 5 (2.27%) Legal
4 4 (1.82%) Retail
5 3 (1.36%) Marketing
5 3 (1.36%) Law
6 2 (0.91%) Banking
7 1 (0.45%) Electronics
7 1 (0.45%) Local Government
Libraries, Frameworks & Software Standards
1 5 (2.27%) HTML
2 2 (0.91%) COM
Miscellaneous
1 12 (5.45%) Blackberry
2 8 (3.64%) Analytical Skills
3 5 (2.27%) iPhone
4 4 (1.82%) Clustering
4 4 (1.82%) PDA
4 4 (1.82%) Video Conferencing
5 3 (1.36%) Mathematics
5 3 (1.36%) iPad
6 2 (0.91%) Fat Client
6 2 (0.91%) Graphic Design
6 2 (0.91%) Management Information System
6 2 (0.91%) Client/Server
6 2 (0.91%) Thin Client
6 2 (0.91%) Enterprise Software
7 1 (0.45%) Social Media
7 1 (0.45%) CCTV
7 1 (0.45%) SecurID
7 1 (0.45%) IPTV
7 1 (0.45%) Kindle
7 1 (0.45%) Digital Media
Operating Systems
1 178 (80.91%) Windows
2 80 (36.36%) Windows Server 2008
3 75 (34.09%) Windows 7
4 65 (29.55%) Windows Server 2003
5 55 (25.00%) Windows Server 2012
6 49 (22.27%) Windows XP
7 41 (18.64%) Windows 8
8 17 (7.73%) Windows Vista
9 9 (4.09%) Mac OS X
10 5 (2.27%) Windows 2000 Server
11 4 (1.82%) Apple iOS
11 4 (1.82%) Linux
12 3 (1.36%) Windows 2000
12 3 (1.36%) Android
13 1 (0.45%) UNIX
13 1 (0.45%) Mac OS X Server
Processes & Methodologies
1 37 (16.82%) ITIL
2 22 (10.00%) Service Management
3 15 (6.82%) CRM
4 13 (5.91%) Incident Management
4 13 (5.91%) Network Architecture
5 11 (5.00%) ITSM
6 8 (3.64%) Change Control
7 6 (2.73%) Risk Management
7 6 (2.73%) Service Delivery
8 5 (2.27%) Mentoring
9 4 (1.82%) Network Monitoring
9 4 (1.82%) Kalman Filter
9 4 (1.82%) SIEM
9 4 (1.82%) Web Development
9 4 (1.82%) Web Design
10 3 (1.36%) Asset Management
10 3 (1.36%) Mobile Device Management
11 2 (0.91%) Migration
11 2 (0.91%) Network Management
11 2 (0.91%) Product Management
Programming Languages
1 12 (5.45%) SQL
2 5 (2.27%) PowerShell
3 4 (1.82%) C#
3 4 (1.82%) PHP
4 2 (0.91%) C
4 2 (0.91%) Java
4 2 (0.91%) JavaScript
Qualifications
1 45 (20.45%) Microsoft Certification
2 38 (17.27%) MCP
3 24 (10.91%) Degree
4 19 (8.64%) MCSE
5 18 (8.18%) MCSA
6 13 (5.91%) MCITP
7 10 (4.55%) Cisco Certification
8 9 (4.09%) CCNA
9 8 (3.64%) MCTS
10 6 (2.73%) A+ Certification
11 5 (2.27%) ITIL Certification
11 5 (2.27%) VMware Certified Professional (VCP)
11 5 (2.27%) HND
12 4 (1.82%) CCA
12 4 (1.82%) Citrix Certification
12 4 (1.82%) Network+ Certification
13 3 (1.36%) CCSA
13 3 (1.36%) CISSP
13 3 (1.36%) VCP4
14 1 (0.45%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 28 (12.73%) SLA
2 3 (1.36%) Sarbanes-Oxley
2 3 (1.36%) ISO/IEC 27001
3 1 (0.45%) ISO 9001
System Software
1 118 (53.64%) Active Directory
2 30 (13.64%) VMware Infrastructure
3 22 (10.00%) Hyper-V
4 13 (5.91%) VMware Server
5 8 (3.64%) XenApp
6 7 (3.18%) vSphere
7 6 (2.73%) VMware ESXi
7 6 (2.73%) Microsoft Virtual Server
7 6 (2.73%) XenDesktop
8 5 (2.27%) VMware ESX
9 1 (0.45%) VMware Workstation
9 1 (0.45%) Terminal Server
Systems Management
1 21 (9.55%) SCCM
2 17 (7.73%) Backup Exec
3 15 (6.82%) Norton AntiVirus
4 7 (3.18%) SCOM
4 7 (3.18%) Symantec Endpoint Protection
5 6 (2.73%) SCVMM
6 2 (0.91%) NetBackup
7 1 (0.45%) ARCserve
7 1 (0.45%) DameWare
7 1 (0.45%) McAfee ePO
Vendors
1 129 (58.64%) Microsoft
2 41 (18.64%) VMware
3 24 (10.91%) Symantec
4 20 (9.09%) Cisco
5 18 (8.18%) Apple
5 18 (8.18%) Citrix
6 17 (7.73%) HP
7 15 (6.82%) McAfee
8 7 (3.18%) Mitel
8 7 (3.18%) Veeam
9 6 (2.73%) Websense
10 4 (1.82%) SolarWinds
10 4 (1.82%) ServiceNow
10 4 (1.82%) Avaya
11 3 (1.36%) Juniper
11 3 (1.36%) SAP
11 3 (1.36%) Sophos
11 3 (1.36%) Bloomberg
12 2 (0.91%) CheckPoint
12 2 (0.91%) Reuters
Cheltenham, Gloucestershire
Reed Professional Services
Salary: £27000 - £31000 per annum + £750 per quarter bonus, phone, laptop
Posted: 1 hour ago
London
Roc Search
Salary: £18000 - £22000 per annum + Bonus, benefits
Posted: 6 hours ago
Middlewich, Cheshire
AWD Recruitment
Salary: £16,000 - £18,000 + Benefits
Posted: Yesterday
Cambridge, Cambridgeshire
Oscar Associates (UK) Ltd
Salary: £18000 - £22000 per annum + Benefits
Posted: Yesterday
West London
Harris Global
Posted: 2 days ago
Essex
Cooper Lomaz Recruitment Ltd
Salary: Market related
Posted: 3 days ago
Shoreham-By-Sea, West Sussex
RecruitmentRevolution.com Limited
Salary: From £18,000 to £26,000 per annum
Posted: 3 days ago
Cambridge, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Salary: £20k - 26k per year
Posted: 3 days ago
Oxfordshire
Tank Recruitment
Salary: £15000 - £23000 per annum
Posted: 4 days ago
Wallington, Surrey
@ITS
Salary: From £24,000 to £27,000 per annum £24,000 - £27,000
Posted: 4 days ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £22000 - £23000 per annum + Pension
Posted: 5 days ago
Brighton, East Sussex
ARC IT Recruitment Ltd
Salary: £25000 - £28000 Per Annum
Posted: 6 days ago
Gateshead
Hays IT - Uk Posting account
Salary: £16000.00 - £18000.00 per annum + Benefits
Posted: 11 days ago
Cheltenham
Pertemps ERP
Salary: Up to £30,000 + Excellent Benefits Package
Posted: 16 days ago
Surrey
Capita - ITIN
Salary: £30000 per annum + Benefits
Posted: 17 days ago
Cheltenham
Pertemps ERP
Salary: Up to £30,000 + Benefits Package
Posted: 18 days ago
East London
Our IT Department
Salary: From £20,000 to £30,000 per annum plus Overtime
Posted: 20 days ago
Bristol
Computer Futures
Salary: £18000 - £22000 per annum + competitive
Posted: 21 days ago