The statistics below represent IT jobs advertised across the UK that had Help Desk Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 4 December 2016 with a comparison to same period over 2 years.

3 months to
4 Dec 2016
Same period 2015 Same period 2014
Help Desk Engineer
Rank 811 838 828
Rank change year-on-year
+27 -10
Permanent jobs requiring a Help Desk Engineer 72 128 151
As % of all permanent IT jobs located in the UK 0.081% 0.12% 0.13%
As % of the Job Titles category 0.083% 0.12% 0.14%
Number of salaries quoted 68 113 146
Median salary £24,000 £24,000 £24,000
90% offered a salary of more than £19,500 £19,100 £17,300
10% offered a salary of more than £32,500 £32,000 £30,000
UK excluding London median salary £24,000 £23,000 £22,500
% change year-on-year
+4.34% +2.22%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
86247 103892 110745
As % of all permanent IT jobs located in the UK 96.43% 96.55% 96.63%
Number of salaries quoted 71633 86643 91629
Median salary £46,500 £45,000 £45,000
Median salary % change year-on-year
+3.33% -
90% offered a salary of more than £27,500 £27,000 £26,000
10% offered a salary of more than £75,000 £70,000 £70,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Help Desk Engineer
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Engineer in the job title.

Help Desk Engineer Jobs Demand Trend in the UK

Help Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer within the UK.

Help Desk Engineer Salary Trend in the UK

Help Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Engineer over the 3 months to 4 December 2016 within the UK.

Help Desk Engineer Salary Histogram in the UK

Help Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Engineer within the UK over the 3 months to 4 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +34 67 £24,000 - 9
South East +59 26 £25,000 +8.69% 5
London +81 21 £24,000 -14.28%
Surrey +12 14 £25,000 -
Egham +28 8 £24,000 +9.09%
North West -17 8 £20,500 -2.38% 3
East of England -4 7 £23,000 -2.12% 1
Manchester -9 7 £19,500 -51.25% 2
City of London +30 6 £29,000 -1.69%
Berkshire +51 4 £25,500 +9.67% 2
Oxfordshire +27 3 £35,000 +59.09%
Hampshire +6 3 £20,000 +11.11%
Hertfordshire -1 3 £23,000 +2.22%
West Midlands -20 3 £23,500 +25.33%
Romford - 3 £21,500 -
West Sussex +28 2 £21,000 +5.00%
Birmingham -12 2 £23,000 +15.00%
Cardiff - 2 £22,000 -
Leatherhead - 2 £25,000 -
Horsham - 2 £21,000 -
Waterlooville - 2 £19,500 -
Faringdon - 2 £35,000 -
Slough - 2 £25,500 - 1
South Wales - 2 £22,000 -
Wales - 2 £22,000 -
Reading +41 1 £32,500 +38.29%
Leeds +22 1 £25,000 -
West Yorkshire +21 1 £25,000 -
Guildford +20 1 £22,500 -35.71%
Yorkshire +19 1 £25,000 -10.71%

Help Desk Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 4 December 2016, Help Desk Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Engineer in the job title.

1 123 (83.11%) Windows
2 91 (61.49%) Microsoft
3 71 (47.97%) Active Directory
4 56 (37.84%) MS Excel
5 52 (35.14%) Windows Server
6 49 (33.11%) MS Office
7 45 (30.41%) MS Exchange
8 41 (27.70%) DNS
9 40 (27.03%) Windows Server 2008
10 38 (25.68%) Firewall
11 37 (25.00%) TCP/IP
11 37 (25.00%) Windows 7
12 33 (22.30%) SLA
13 30 (20.27%) WAN
13 30 (20.27%) Office 365
13 30 (20.27%) Windows 8
14 29 (19.59%) ITIL
14 29 (19.59%) VMware
15 28 (18.92%) Exchange Server 2010
16 26 (17.57%) Blackberry
17 24 (16.22%) Windows Server 2012
18 23 (15.54%) VMware Infrastructure
18 23 (15.54%) Windows XP
18 23 (15.54%) DHCP
19 22 (14.86%) LAN
20 21 (14.19%) SharePoint
20 21 (14.19%) VoIP
20 21 (14.19%) HP
20 21 (14.19%) Dell
20 21 (14.19%) Exchange Server 2003

Help Desk Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (30.41%) MS Exchange
2 28 (18.92%) Exchange Server 2010
3 21 (14.19%) Exchange Server 2003
3 21 (14.19%) SharePoint
4 19 (12.84%) Exchange Server 2007
5 15 (10.14%) Exchange Server 2013
6 5 (3.38%) IBM Notes
7 2 (1.35%) Skype for Business
8 1 (0.68%) Blackberry Enterprise Server
8 1 (0.68%) IIS
8 1 (0.68%) SharePoint 2010
8 1 (0.68%) SharePoint 2013
8 1 (0.68%) Site Server
Applications
1 56 (37.84%) MS Excel
2 49 (33.11%) MS Office
3 3 (2.03%) MS PowerPoint
4 2 (1.35%) MS Visio
Business Applications
1 2 (1.35%) SAP Oil and Gas
2 1 (0.68%) Dynamics CRM
2 1 (0.68%) SAP SM
Cloud Services
1 30 (20.27%) Office 365
2 12 (8.11%) Microsoft Azure
3 11 (7.43%) Cloud Computing
4 9 (6.08%) Amazon AWS
5 2 (1.35%) Adobe Creative Cloud
6 1 (0.68%) Azure Active Directory
6 1 (0.68%) G Suite
Communications & Networking
1 41 (27.70%) DNS
2 38 (25.68%) Firewall
3 37 (25.00%) TCP/IP
4 30 (20.27%) WAN
5 23 (15.54%) DHCP
6 22 (14.86%) LAN
7 21 (14.19%) VoIP
8 19 (12.84%) SSL
9 11 (7.43%) VPN
10 7 (4.73%) Internet
11 5 (3.38%) Wireless
12 3 (2.03%) PBX
13 2 (1.35%) ADSL
13 2 (1.35%) Cisco IOS
13 2 (1.35%) SAN
13 2 (1.35%) VLAN
14 1 (0.68%) Broadband
14 1 (0.68%) MPLS
14 1 (0.68%) NAS
14 1 (0.68%) Network Security
Database & Business Intelligence
1 9 (6.08%) SQL Server
2 2 (1.35%) Big Data
2 2 (1.35%) Ingres
2 2 (1.35%) RDBMS
2 2 (1.35%) Relational Database
2 2 (1.35%) SQL Server 2005
2 2 (1.35%) SQL Server 2008
Development Applications
1 2 (1.35%) Visual Studio
General
1 13 (8.78%) Telecoms
2 6 (4.05%) Finance
2 6 (4.05%) Marketing
3 4 (2.70%) Manufacturing
4 2 (1.35%) Electronics
4 2 (1.35%) Local Government
5 1 (0.68%) Banking
5 1 (0.68%) Law
5 1 (0.68%) Legal
5 1 (0.68%) Retail
Libraries, Frameworks & Software Standards
1 9 (6.08%) Web Services
2 1 (0.68%) .NET
2 1 (0.68%) HTML
Miscellaneous
1 26 (17.57%) Blackberry
2 7 (4.73%) Analytical Skills
2 7 (4.73%) Driving Licence
3 3 (2.03%) Computer Science
3 3 (2.03%) iPad
3 3 (2.03%) iPhone
3 3 (2.03%) Mathematics
3 3 (2.03%) Video Conferencing
4 2 (1.35%) CMDB
4 2 (1.35%) Data Centre
4 2 (1.35%) Internet of Things
4 2 (1.35%) Management Information System
5 1 (0.68%) CCTV
5 1 (0.68%) PKI
5 1 (0.68%) Replication
5 1 (0.68%) Virtual Team
Operating Systems
1 123 (83.11%) Windows
2 52 (35.14%) Windows Server
3 40 (27.03%) Windows Server 2008
4 37 (25.00%) Windows 7
5 30 (20.27%) Windows 8
6 24 (16.22%) Windows Server 2012
7 23 (15.54%) Windows XP
8 20 (13.51%) Windows Server 2003
9 17 (11.49%) Windows 10
10 15 (10.14%) Linux
11 10 (6.76%) Windows Vista
12 6 (4.05%) Mac OS X
13 3 (2.03%) Mac OS
13 3 (2.03%) Unix
14 2 (1.35%) Windows Phone
15 1 (0.68%) Android
15 1 (0.68%) Apple iOS
15 1 (0.68%) VMS
Processes & Methodologies
1 29 (19.59%) ITIL
2 6 (4.05%) CRM
3 4 (2.70%) E-Commerce
3 4 (2.70%) Migration
3 4 (2.70%) Validation
4 3 (2.03%) Agile Software Development
4 3 (2.03%) Data Protection
4 3 (2.03%) Mobile Device Management
4 3 (2.03%) Problem Management
4 3 (2.03%) Service Delivery
4 3 (2.03%) Service Management
4 3 (2.03%) WFM
5 2 (1.35%) Business Continuity
5 2 (1.35%) Business Intelligence
5 2 (1.35%) Configuration Management
5 2 (1.35%) Digital Marketing
5 2 (1.35%) Incident Management
5 2 (1.35%) Kalman Filter
5 2 (1.35%) Programme Management
6 1 (0.68%) Project Management
Programming Languages
1 8 (5.41%) SQL
2 1 (0.68%) C
2 1 (0.68%) Java
2 1 (0.68%) JavaScript
2 1 (0.68%) VB
Qualifications
1 20 (13.51%) Microsoft Certification
2 13 (8.78%) MCP
3 12 (8.11%) MCSE
4 7 (4.73%) Degree
5 5 (3.38%) MCSA
6 4 (2.70%) Cisco Certification
6 4 (2.70%) MCTS
7 3 (2.03%) CCNA
7 3 (2.03%) Security Cleared
8 1 (0.68%) A+ Certification
8 1 (0.68%) ACSP
8 1 (0.68%) CCNP
8 1 (0.68%) DBS Check
8 1 (0.68%) HNC
8 1 (0.68%) MCDST
8 1 (0.68%) MCITP
8 1 (0.68%) Network+ Certification
8 1 (0.68%) SC Cleared
Quality Assurance & Compliance
1 33 (22.30%) SLA
2 1 (0.68%) COBIT
System Software
1 71 (47.97%) Active Directory
2 23 (15.54%) VMware Infrastructure
3 21 (14.19%) Hyper-V
4 5 (3.38%) XenApp
5 2 (1.35%) Terminal Services
6 1 (0.68%) Virtual Machines
6 1 (0.68%) vSphere
6 1 (0.68%) XenDesktop
6 1 (0.68%) XenServer
Systems Management
1 18 (12.16%) Backup Exec
2 2 (1.35%) Casper Suite
2 2 (1.35%) SCCM
3 1 (0.68%) Microsoft Data Protection Manager
3 1 (0.68%) Nagios
3 1 (0.68%) SCOM
Vendors
1 91 (61.49%) Microsoft
2 29 (19.59%) VMware
3 21 (14.19%) Dell
3 21 (14.19%) HP
4 19 (12.84%) Citrix
5 16 (10.81%) Cisco
6 15 (10.14%) SonicWALL
6 15 (10.14%) Symantec
7 11 (7.43%) Apple
8 4 (2.70%) Lotus
9 3 (2.03%) IBM
9 3 (2.03%) Juniper
9 3 (2.03%) Mitel
9 3 (2.03%) SAP
9 3 (2.03%) Veeam
10 2 (1.35%) Adobe
10 2 (1.35%) Kaspersky
10 2 (1.35%) Xerox
11 1 (0.68%) Fortinet
11 1 (0.68%) Google
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Salary: £20000 - £25000 per annum + 20% Shift Bonus + Benefits
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