The table below looks at the statistics for the Help Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Engineer in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Help Desk Engineer
Rank 763 796 774
Rank change year-on-year
+33 -22
Permanent jobs requiring a Help Desk Engineer 120 111 113
As % of all permanent IT jobs located in the UK 0.11% 0.095% 0.10%
As % of the Job Titles category 0.12% 0.100% 0.11%
Number of salaries quoted 109 106 104
Average salary £22,500 £23,880 £21,500
Average salary % change year-on-year
-5.77% +11.06%
90% offered a salary of more than £18,500 £20,000 £18,250
10% offered a salary of more than £28,000 £30,000 £30,000
UK excluding London average salary £22,000 £22,500 £21,500
% change year-on-year
-2.22% +4.65%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
101039 111103 102972
As % of all permanent IT jobs located in the UK 94.57% 94.62% 94.64%
Number of salaries quoted 82999 91169 85609
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Engineer Jobs Demand Trend in the UK

Help Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer within the UK.

Help Desk Engineer Salary Trend in the UK

Help Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Engineer over the 3 months to 22 May 2015 within the UK.

Help Desk Engineer Salary Histogram in the UK

Help Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Engineer within the UK over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +44 115 £22,500 -6.25% 11
South East +22 49 £22,500 +2.27% 5
London +32 26 £25,500 -2.85%
East of England +25 19 £22,000 - 1
Oxfordshire +32 17 £19,000 -29.62% 2
Berkshire +4 12 £23,250 +3.33% 1
South West -11 11 £22,500 -2.17%
Suffolk - 9 £22,000 -
Ipswich - 9 £22,000 -
Brighton +18 7 £26,500 +26.19%
East Sussex +12 7 £26,500 +26.19%
Gloucestershire -5 7 £22,500 +20.00%
Cheltenham - 7 £22,500 -
Reading -9 6 £22,500 +2.27%
Hertfordshire - 6 £23,000 - 1
East Midlands +11 5 £19,500 +11.42% 1
Surrey +19 4 £24,250 +12.79% 1
Hampshire -2 4 £19,000 -17.39%
Somerset +12 3 £18,000 -33.33%
North West -4 3 £20,000 -26.60% 2
Northamptonshire - 3 £19,500 -
Alton - 3 £19,000 -
City of London +33 2 £23,500 +4.44%
Cambridge +24 2 £23,000 +4.54%
Manchester +12 2 £21,500 -21.10% 2
Oxford +9 2 £28,000 +3.70%
Cambridgeshire +8 2 £23,000 -
Nottinghamshire +5 2 £20,750 +18.57%
West Sussex +4 2 £20,500 -2.38%
Thatcham 0 2 - -

Help Desk Engineer
Top 30 Related IT Skills

For the 6 months to 22 May 2015, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title.

1 172 (75.11%) Windows
2 137 (59.83%) Microsoft
3 127 (55.46%) Active Directory
4 99 (43.23%) MS Excel
5 97 (42.36%) MS Office
6 71 (31.00%) MS Exchange
7 70 (30.57%) Windows Server 2008
8 67 (29.26%) Windows 7
9 52 (22.71%) Windows Server 2003
10 49 (21.40%) Windows Server 2012
11 48 (20.96%) Microsoft Certification
12 44 (19.21%) Exchange Server 2007
13 43 (18.78%) Exchange Server 2010
13 43 (18.78%) Windows XP
14 42 (18.34%) TCP/IP
15 40 (17.47%) MCP
16 37 (16.16%) Windows 8
17 34 (14.85%) VMware
18 32 (13.97%) Hyper-V
19 31 (13.54%) ITIL
19 31 (13.54%) DNS
20 29 (12.66%) Firewall
20 29 (12.66%) Office 365
20 29 (12.66%) VMware Infrastructure
20 29 (12.66%) Exchange Server 2003
21 26 (11.35%) WAN
22 22 (9.61%) DHCP
23 21 (9.17%) VPN
23 21 (9.17%) SLA
23 21 (9.17%) Citrix

Help Desk Engineer
Top Related IT Skills by Category

For the 6 months to 22 May 2015, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 71 (31.00%) MS Exchange
2 44 (19.21%) Exchange Server 2007
3 43 (18.78%) Exchange Server 2010
4 29 (12.66%) Exchange Server 2003
5 12 (5.24%) Exchange Server 2013
5 12 (5.24%) SharePoint
6 10 (4.37%) Lync
7 3 (1.31%) SharePoint 2010
7 3 (1.31%) SharePoint 2013
8 2 (0.87%) IIS
9 1 (0.44%) Blackberry Enterprise Server
9 1 (0.44%) IBM Notes
Applications
1 99 (43.23%) MS Excel
2 97 (42.36%) MS Office
3 3 (1.31%) AutoCAD
4 2 (0.87%) MS PowerPoint
5 1 (0.44%) Acrobat
5 1 (0.44%) MS Project
5 1 (0.44%) MS Visio
5 1 (0.44%) Adobe Creative Suite
Business Applications
1 1 (0.44%) Dynamics CRM
Cloud Services
1 29 (12.66%) Office 365
2 2 (0.87%) SaaS
3 1 (0.44%) Microsoft Azure
3 1 (0.44%) Google Apps
Communications & Networking
1 42 (18.34%) TCP/IP
2 31 (13.54%) DNS
3 29 (12.66%) Firewall
4 26 (11.35%) WAN
5 22 (9.61%) DHCP
6 21 (9.17%) VPN
6 21 (9.17%) Internet
7 19 (8.30%) LAN
7 19 (8.30%) Wireless
8 10 (4.37%) VoIP
8 10 (4.37%) SAN
9 6 (2.62%) VLAN
10 5 (2.18%) Ethernet
10 5 (2.18%) NetScaler
10 5 (2.18%) iSCSI
11 4 (1.75%) Wi-Fi
12 3 (1.31%) 3G
12 3 (1.31%) ADSL
12 3 (1.31%) 4G
12 3 (1.31%) PABX
Database & Business Intelligence
1 11 (4.80%) SQL Server
2 1 (0.44%) FileMaker
2 1 (0.44%) SQL Server 2012
2 1 (0.44%) SQL Server 2005
2 1 (0.44%) SQL Server 2008
General
1 9 (3.93%) Telecoms
2 8 (3.49%) Finance
3 3 (1.31%) French Language
4 2 (0.87%) Welsh Language
4 2 (0.87%) Marketing
5 1 (0.44%) Law
5 1 (0.44%) Publishing
5 1 (0.44%) Financial Institution
5 1 (0.44%) Local Government
5 1 (0.44%) Banking
5 1 (0.44%) Retail
5 1 (0.44%) German Language
5 1 (0.44%) Italian Language
5 1 (0.44%) Japanese Language
5 1 (0.44%) Spanish Language
Libraries, Frameworks & Software Standards
1 5 (2.18%) HTML
2 1 (0.44%) .NET
2 1 (0.44%) ASP.NET
2 1 (0.44%) COM
Miscellaneous
1 11 (4.80%) Blackberry
2 10 (4.37%) Analytical Skills
3 8 (3.49%) iPhone
4 6 (2.62%) Video Conferencing
5 5 (2.18%) Clustering
5 5 (2.18%) PDA
6 4 (1.75%) iPad
7 3 (1.31%) Digital Media
8 2 (0.87%) Enterprise Software
8 2 (0.87%) Streaming Video
9 1 (0.44%) Management Information System
9 1 (0.44%) Social Media
9 1 (0.44%) New Media
9 1 (0.44%) Graphic Design
9 1 (0.44%) Mathematics
9 1 (0.44%) Computer Science
Operating Systems
1 172 (75.11%) Windows
2 70 (30.57%) Windows Server 2008
3 67 (29.26%) Windows 7
4 52 (22.71%) Windows Server 2003
5 49 (21.40%) Windows Server 2012
6 43 (18.78%) Windows XP
7 37 (16.16%) Windows 8
8 13 (5.68%) Windows Vista
9 9 (3.93%) Mac OS X
10 7 (3.06%) Android
11 5 (2.18%) Apple iOS
11 5 (2.18%) Windows 2000 Server
12 4 (1.75%) Linux
13 1 (0.44%) Windows 2000
13 1 (0.44%) UNIX
13 1 (0.44%) Mac OS X Server
Processes & Methodologies
1 31 (13.54%) ITIL
2 15 (6.55%) CRM
3 11 (4.80%) Network Architecture
4 7 (3.06%) Incident Management
5 6 (2.62%) Service Management
6 5 (2.18%) Disaster Recovery
6 5 (2.18%) ITSM
6 5 (2.18%) Time Management
7 4 (1.75%) Web Development
7 4 (1.75%) SIEM
7 4 (1.75%) Mentoring
7 4 (1.75%) Migration
7 4 (1.75%) Web Design
7 4 (1.75%) Project Management
8 2 (0.87%) Network Monitoring
8 2 (0.87%) Product Management
8 2 (0.87%) ERP
8 2 (0.87%) Service Delivery
9 1 (0.44%) Practice Management
9 1 (0.44%) E-Commerce
Programming Languages
1 15 (6.55%) SQL
2 10 (4.37%) PowerShell
3 5 (2.18%) VB
4 4 (1.75%) PHP
4 4 (1.75%) C#
5 2 (0.87%) C
Qualifications
1 48 (20.96%) Microsoft Certification
2 40 (17.47%) MCP
3 20 (8.73%) MCSA
3 20 (8.73%) Degree
4 19 (8.30%) MCSE
5 15 (6.55%) Cisco Certification
5 15 (6.55%) CCNA
6 10 (4.37%) MCTS
7 9 (3.93%) MCITP
8 6 (2.62%) VMware Certified Professional (VCP)
9 5 (2.18%) CCA
9 5 (2.18%) Citrix Certification
10 4 (1.75%) A+ Certification
11 3 (1.31%) CCENT
12 2 (0.87%) ITIL Certification
13 1 (0.44%) Network+ Certification
13 1 (0.44%) HND
13 1 (0.44%) MOS
13 1 (0.44%) GNVQ
Quality Assurance & Compliance
1 21 (9.17%) SLA
2 1 (0.44%) QA
System Software
1 127 (55.46%) Active Directory
2 32 (13.97%) Hyper-V
3 29 (12.66%) VMware Infrastructure
4 11 (4.80%) VMware Server
5 9 (3.93%) XenApp
6 8 (3.49%) Microsoft Virtual Server
6 8 (3.49%) VMware ESXi
7 7 (3.06%) XenDesktop
8 6 (2.62%) vSphere
9 5 (2.18%) VMware ESX
10 3 (1.31%) Terminal Services
11 1 (0.44%) Terminal Server
Systems Management
1 18 (7.86%) SCCM
2 15 (6.55%) Backup Exec
2 15 (6.55%) Norton AntiVirus
3 7 (3.06%) SCOM
3 7 (3.06%) SCVMM
4 5 (2.18%) vMotion
5 4 (1.75%) Symantec Endpoint Protection
6 2 (0.87%) NetBackup
7 1 (0.44%) DameWare
7 1 (0.44%) AirWatch
Vendors
1 137 (59.83%) Microsoft
2 34 (14.85%) VMware
3 21 (9.17%) Citrix
3 21 (9.17%) Symantec
4 18 (7.86%) Apple
5 14 (6.11%) Cisco
6 12 (5.24%) HP
7 8 (3.49%) Veeam
7 8 (3.49%) McAfee
8 7 (3.06%) Websense
8 7 (3.06%) Polycom
9 5 (2.18%) Mitel
10 4 (1.75%) ServiceNow
10 4 (1.75%) Sophos
11 3 (1.31%) Avaya
11 3 (1.31%) Google
12 2 (0.87%) SolarWinds
12 2 (0.87%) Adobe
12 2 (0.87%) BT
13 1 (0.44%) Clearswift
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Salary: Dependent on experience
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