The first table below looks at the demand for the Help Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Engineer in their job title over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
Help Desk Engineer
Rank 783 745 808
Rank change year-on-year
-38 +63
Permanent jobs requiring a Help Desk Engineer 124 124 96
As % of all permanent IT jobs located in the UK 0.11% 0.11% 0.081%
As % of the Job Titles category 0.11% 0.12% 0.086%
Number of salaries quoted 118 118 86
Average salary £23,000 £22,000 £23,000
Average salary % change year-on-year
+4.54% -4.34%
90% offered a salary of more than £18,900 £18,000 £17,400
10% offered a salary of more than £30,000 £30,000 £30,000
UK excluding London average salary £22,750 £22,000 £22,500
% change year-on-year
+3.40% -2.22%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110361 102490 112133
As % of all permanent IT jobs located in the UK 94.41% 94.27% 95.11%
Number of salaries quoted 90061 84895 96093
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -

Help Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Engineer Jobs Demand Trend in the UK

Help Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer within the UK.

Help Desk Engineer Salary Trend in the UK

Help Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Engineer over the 3 months to 29 July 2014 within the UK.

Help Desk Engineer Salary Histogram in the UK

Help Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Engineer within the UK over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -45 121 £23,000 +4.54% 7
South East -22 37 £21,000 -6.66% 1
London -12 34 £26,500 +16.48% 2
South West +6 28 £23,750 -5.00% 2
Surrey -18 14 £22,500 -
Berkshire +5 12 £20,000 -42.85%
Wiltshire -6 12 £23,000 -8.00%
Chippenham -10 10 £23,000 -8.00%
Bath - 10 £27,000 -
Somerset - 10 £27,000 -
City of London -1 6 £21,750 -5.43%
Reading -6 6 £21,500 -
East of England -10 6 £22,000 +4.76%
Egham - 6 £22,500 -
West Yorkshire -33 5 £24,000 +2.12%
Yorkshire -39 5 £24,000 +2.12%
Cleckheaton - 5 £24,000 -
Manchester +10 4 £27,250 +47.29%
Hampshire +4 4 £22,000 +1.14%
East Midlands 0 4 £18,250 -17.04%
West Midlands -2 4 £25,000 +38.88% 2
Bracknell -3 4 £17,250 -19.76%
North West -5 4 £27,250 +53.52%
Beckenham - 4 £27,500 -
Cambridgeshire - 4 £22,000 -
Stoke-on-Trent 0 3 £26,500 +39.47%
Oxfordshire -2 3 £20,000 -11.11%
Staffordshire -5 3 £26,500 +39.47%
Devon - 3 £18,000 -
Cambridge - 3 £22,000 -

Help Desk Engineer
Top 30 Related IT Skills

For the 6 months to 29 July 2014, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title.

1 192 (79.01%) Windows
2 117 (48.15%) Microsoft
3 102 (41.98%) Active Directory
4 89 (36.63%) MS Excel
5 81 (33.33%) Windows 7
6 76 (31.28%) MS Office
7 72 (29.63%) MS Exchange
8 70 (28.81%) Windows XP
9 66 (27.16%) Windows Server 2008
10 62 (25.51%) Windows Server 2003
11 49 (20.16%) Firewall
12 48 (19.75%) Windows 8
13 47 (19.34%) Windows Vista
14 43 (17.70%) VMware
15 38 (15.64%) Degree
16 37 (15.23%) SLA
17 36 (14.81%) TCP/IP
18 34 (13.99%) VMware Infrastructure
19 33 (13.58%) Apple
19 33 (13.58%) ITIL
20 31 (12.76%) VPN
21 29 (11.93%) Cisco
21 29 (11.93%) SQL Server
21 29 (11.93%) Exchange Server 2010
22 28 (11.52%) Exchange Server 2007
22 28 (11.52%) DNS
22 28 (11.52%) Windows Server 2012
23 27 (11.11%) Blackberry
24 26 (10.70%) Microsoft Certification
25 24 (9.88%) Internet

Help Desk Engineer
Top Related IT Skills by Category

For the 6 months to 29 July 2014, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 72 (29.63%) MS Exchange
2 29 (11.93%) Exchange Server 2010
3 28 (11.52%) Exchange Server 2007
4 21 (8.64%) Exchange Server 2003
5 15 (6.17%) Exchange Server 2013
6 11 (4.53%) SharePoint
7 10 (4.12%) Blackberry Enterprise Server
7 10 (4.12%) IIS
8 5 (2.06%) SharePoint 2013
8 5 (2.06%) SharePoint 2010
9 3 (1.23%) Lync
10 1 (0.41%) IBM Notes
10 1 (0.41%) SharePoint Server
10 1 (0.41%) Office Communications Server
Applications
1 89 (36.63%) MS Excel
2 76 (31.28%) MS Office
3 16 (6.58%) MS PowerPoint
Business Applications
1 1 (0.41%) SAP Oil and Gas
Cloud Services
1 8 (3.29%) Google Apps
2 5 (2.06%) Office 365
3 2 (0.82%) SaaS
Communications & Networking
1 49 (20.16%) Firewall
2 36 (14.81%) TCP/IP
3 31 (12.76%) VPN
4 28 (11.52%) DNS
5 24 (9.88%) Internet
6 16 (6.58%) LAN
6 16 (6.58%) WAN
7 10 (4.12%) DHCP
8 8 (3.29%) VoIP
9 7 (2.88%) SSL
10 6 (2.47%) Wireless
11 5 (2.06%) Cisco IOS
11 5 (2.06%) iSCSI
11 5 (2.06%) ISDN
11 5 (2.06%) H.323
12 4 (1.65%) ADSL
12 4 (1.65%) Broadband
13 1 (0.41%) FTP
13 1 (0.41%) SMTP
13 1 (0.41%) MPLS
Database & Business Intelligence
1 29 (11.93%) SQL Server
2 6 (2.47%) SQL Server 2008
3 5 (2.06%) SQL Server 2012
3 5 (2.06%) SQL Server 2005
General
1 17 (7.00%) Telecoms
2 10 (4.12%) Finance
3 6 (2.47%) Legal
4 4 (1.65%) Manufacturing
5 3 (1.23%) French Language
5 3 (1.23%) German Language
6 2 (0.82%) Marketing
6 2 (0.82%) Advertising
6 2 (0.82%) Publishing
6 2 (0.82%) Banking
7 1 (0.41%) Retail
7 1 (0.41%) Electronics
Libraries, Frameworks & Software Standards
1 5 (2.06%) COM
2 4 (1.65%) CSS
2 4 (1.65%) HTML
3 2 (0.82%) SOAP
3 2 (0.82%) XML
4 1 (0.41%) .NET
4 1 (0.41%) ASP.NET
Miscellaneous
1 27 (11.11%) Blackberry
2 9 (3.70%) Client/Server
2 9 (3.70%) Mathematics
3 5 (2.06%) Video Conferencing
3 5 (2.06%) iPhone
4 2 (0.82%) Hedge funds
4 2 (0.82%) Enterprise Storage
4 2 (0.82%) Digital Media
4 2 (0.82%) NHS
4 2 (0.82%) Management Information System
5 1 (0.41%) Computer Science
5 1 (0.41%) DTV
Operating Systems
1 192 (79.01%) Windows
2 81 (33.33%) Windows 7
3 70 (28.81%) Windows XP
4 66 (27.16%) Windows Server 2008
5 62 (25.51%) Windows Server 2003
6 48 (19.75%) Windows 8
7 47 (19.34%) Windows Vista
8 28 (11.52%) Windows Server 2012
9 20 (8.23%) Linux
10 15 (6.17%) UNIX
11 13 (5.35%) Apple iOS
12 8 (3.29%) Mac OS X
13 7 (2.88%) SUSE
13 7 (2.88%) Debian
13 7 (2.88%) Ubuntu
13 7 (2.88%) CentOS
13 7 (2.88%) Red Hat Enterprise Linux
13 7 (2.88%) Android
14 5 (2.06%) Windows Phone
15 4 (1.65%) Mac OS
Processes & Methodologies
1 33 (13.58%) ITIL
2 19 (7.82%) Service Management
3 16 (6.58%) Service Delivery
4 15 (6.17%) Risk Management
4 15 (6.17%) Change Control
5 12 (4.94%) Project Management
6 9 (3.70%) Disaster Recovery
6 9 (3.70%) CRM
7 8 (3.29%) Technical Analysis
7 8 (3.29%) Problem Management
8 6 (2.47%) Incident Management
8 6 (2.47%) Time Management
8 6 (2.47%) Root Cause Analysis
9 5 (2.06%) Ethical Hacking
10 4 (1.65%) Continuous Improvement
11 3 (1.23%) Asset Management
12 2 (0.82%) SEO
12 2 (0.82%) E-Commerce
12 2 (0.82%) ITSM
12 2 (0.82%) Data Analysis
Programming Languages
1 7 (2.88%) SQL
2 5 (2.06%) JavaScript
3 2 (0.82%) C
4 1 (0.41%) Java
4 1 (0.41%) PowerHouse
Qualifications
1 38 (15.64%) Degree
2 26 (10.70%) Microsoft Certification
3 21 (8.64%) MCP
4 15 (6.17%) MCITP
5 14 (5.76%) Cisco Certification
6 13 (5.35%) MCSE
7 11 (4.53%) CCNA
8 5 (2.06%) MCSA
8 5 (2.06%) CEH
8 5 (2.06%) GNVQ
8 5 (2.06%) ACSP
9 4 (1.65%) Security Cleared
9 4 (1.65%) ITIL Certification
10 3 (1.23%) Network+ Certification
10 3 (1.23%) A+ Certification
11 2 (0.82%) HND
11 2 (0.82%) JNCIA
11 2 (0.82%) JNCIS
11 2 (0.82%) SC Cleared
12 1 (0.41%) VCAP
Quality Assurance & Compliance
1 37 (15.23%) SLA
2 2 (0.82%) QA
System Software
1 102 (41.98%) Active Directory
2 34 (13.99%) VMware Infrastructure
3 15 (6.17%) Hyper-V
4 9 (3.70%) Terminal Services
5 7 (2.88%) vSphere
6 6 (2.47%) XenApp
7 2 (0.82%) Citrix Presentation Server
8 1 (0.41%) VMware ESX
8 1 (0.41%) XenDesktop
Systems Management
1 13 (5.35%) Backup Exec
2 8 (3.29%) SCCM
3 3 (1.23%) Norton AntiVirus
4 1 (0.41%) SCOM
4 1 (0.41%) FortiGate
Vendors
1 117 (48.15%) Microsoft
2 43 (17.70%) VMware
3 33 (13.58%) Apple
4 29 (11.93%) Cisco
5 20 (8.23%) Citrix
6 17 (7.00%) HP
7 15 (6.17%) Symantec
8 10 (4.12%) Dell
9 9 (3.70%) Google
10 8 (3.29%) SonicWALL
11 7 (2.88%) Red Hat
12 5 (2.06%) Avaya
12 5 (2.06%) Acronis
12 5 (2.06%) Polycom
12 5 (2.06%) Tandberg
13 4 (1.65%) LANDesk
13 4 (1.65%) Veritas
13 4 (1.65%) NetApp
14 3 (1.23%) SAP
14 3 (1.23%) Remedy
London
Premier Group Recruitment
Salary: £25000 - £28000 per annum + benefits
Posted: 6 hours ago
Cornwall
Roc Search
Salary: £17000 - £20000 per annum
Posted: 11 hours ago
London
Premier Group Recruitment
Salary: £26000 - £29000 per annum
Posted: Yesterday
Shoreham-By-Sea
Recruitment Revolution Limited
Salary: Up to £26,000 plus benefits after qualifying period
Posted: 6 days ago
Bristol
Computer Futures
Salary: £18000 - £22000 per annum + competitive
Posted: 21 days ago