The table below looks at the statistics for the Help Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Engineer in their job title over the 3 months to 1 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 May 2015
Same period 2014 Same period 2013
Help Desk Engineer
Rank 781 812 784
Rank change year-on-year
+31 -28
Permanent jobs requiring a Help Desk Engineer 115 117 117
As % of all permanent IT jobs located in the UK 0.10% 0.098% 0.10%
As % of the Job Titles category 0.11% 0.10% 0.11%
Number of salaries quoted 102 105 108
Average salary £22,500 £23,000 £21,500
Average salary % change year-on-year
-2.17% +6.97%
90% offered a salary of more than £19,000 £19,750 £18,250
10% offered a salary of more than £28,000 £30,000 £32,500
UK excluding London average salary £22,000 £22,500 £21,500
% change year-on-year
-2.22% +4.65%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104266 112858 106109
As % of all permanent IT jobs located in the UK 94.63% 94.61% 94.74%
Number of salaries quoted 85211 91758 88345
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,896 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Engineer Jobs Demand Trend in the UK

Help Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer within the UK.

Help Desk Engineer Salary Trend in the UK

Help Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Engineer over the 3 months to 1 May 2015 within the UK.

Help Desk Engineer Salary Histogram in the UK

Help Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Engineer within the UK over the 3 months to 1 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +25 113 £22,500 -4.25% 11
South East +3 42 £22,500 +1.12% 4
London +28 33 £25,250 -2.88% 1
East of England +16 14 £22,000 - 1
South West +3 13 £22,000 -4.34% 1
Oxfordshire +24 12 £19,000 -29.62% 1
Berkshire -7 11 £23,250 +4.49% 1
East Sussex +5 9 £26,500 +26.19%
Brighton +1 9 £26,500 +26.19%
Gloucestershire -10 9 £22,500 +20.00% 1
Cheltenham - 9 £22,500 -
East Midlands +14 6 £19,500 +11.42%
Reading 0 6 £22,500 +2.27% 1
Ipswich - 6 £22,000 -
Suffolk - 6 £22,000 -
Somerset +15 4 £19,500 -15.21%
City of London +27 3 £23,500 -3.09%
Cambridgeshire +19 3 £23,000 -
Cambridge +18 3 £23,000 +4.54%
Nottinghamshire +9 3 £19,500 +11.42%
North West +5 3 £21,500 -20.37% 1
West Sussex +3 3 £22,000 +4.76%
Manchester +2 3 £21,500 -20.37% 1
Nottingham -8 3 £19,500 +11.42%
Northamptonshire - 3 £19,500 -
Bedfordshire +22 2 £24,000 +9.09%
Kent +12 2 £22,000 +60.00% 1
Surrey +11 2 £24,250 +10.22%
Oxford +11 2 £28,000 +3.70%
Thatcham -1 2 - -

Help Desk Engineer
Top 30 Related IT Skills

For the 6 months to 1 May 2015, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title.

1 174 (76.32%) Windows
2 133 (58.33%) Microsoft
3 121 (53.07%) Active Directory
4 103 (45.18%) MS Excel
5 97 (42.54%) MS Office
6 72 (31.58%) Windows Server 2008
6 72 (31.58%) MS Exchange
7 70 (30.70%) Windows 7
8 59 (25.88%) Windows Server 2003
9 49 (21.49%) Windows Server 2012
10 48 (21.05%) Microsoft Certification
11 47 (20.61%) Windows XP
11 47 (20.61%) Exchange Server 2007
12 45 (19.74%) MCP
13 41 (17.98%) Exchange Server 2010
14 39 (17.11%) VMware
14 39 (17.11%) Windows 8
15 37 (16.23%) TCP/IP
16 35 (15.35%) Firewall
17 34 (14.91%) ITIL
18 33 (14.47%) Exchange Server 2003
19 31 (13.60%) VMware Infrastructure
20 30 (13.16%) WAN
21 29 (12.72%) Hyper-V
22 27 (11.84%) DNS
23 25 (10.96%) VPN
24 23 (10.09%) SLA
24 23 (10.09%) LAN
24 23 (10.09%) Office 365
25 21 (9.21%) Citrix

Help Desk Engineer
Top Related IT Skills by Category

For the 6 months to 1 May 2015, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 72 (31.58%) MS Exchange
2 47 (20.61%) Exchange Server 2007
3 41 (17.98%) Exchange Server 2010
4 33 (14.47%) Exchange Server 2003
5 11 (4.82%) Lync
6 10 (4.39%) Exchange Server 2013
7 9 (3.95%) SharePoint
8 3 (1.32%) SharePoint 2013
8 3 (1.32%) SharePoint 2010
9 2 (0.88%) IIS
10 1 (0.44%) IBM Notes
10 1 (0.44%) Blackberry Enterprise Server
Applications
1 103 (45.18%) MS Excel
2 97 (42.54%) MS Office
3 5 (2.19%) MS PowerPoint
4 3 (1.32%) AutoCAD
5 2 (0.88%) MS Visio
6 1 (0.44%) Adobe Creative Suite
6 1 (0.44%) MS Project
6 1 (0.44%) Acrobat
Business Applications
1 1 (0.44%) Dynamics CRM
Cloud Services
1 23 (10.09%) Office 365
2 2 (0.88%) SaaS
3 1 (0.44%) Google Apps
Communications & Networking
1 37 (16.23%) TCP/IP
2 35 (15.35%) Firewall
3 30 (13.16%) WAN
4 27 (11.84%) DNS
5 25 (10.96%) VPN
6 23 (10.09%) LAN
7 18 (7.89%) Internet
7 18 (7.89%) Wireless
8 17 (7.46%) DHCP
9 11 (4.82%) SAN
10 9 (3.95%) VoIP
11 6 (2.63%) Wi-Fi
12 5 (2.19%) Ethernet
12 5 (2.19%) ADSL
12 5 (2.19%) VLAN
12 5 (2.19%) iSCSI
12 5 (2.19%) NetScaler
13 4 (1.75%) Broadband
14 3 (1.32%) Skype
14 3 (1.32%) 3G
Database & Business Intelligence
1 12 (5.26%) SQL Server
2 1 (0.44%) SQL Server 2000
2 1 (0.44%) FileMaker
2 1 (0.44%) SQL Server 2005
2 1 (0.44%) SQL Server 2008
2 1 (0.44%) SQL Server 2012
General
1 7 (3.07%) Telecoms
1 7 (3.07%) Finance
2 3 (1.32%) Legal
2 3 (1.32%) French Language
2 3 (1.32%) Marketing
2 3 (1.32%) Retail
3 2 (0.88%) Banking
3 2 (0.88%) Welsh Language
3 2 (0.88%) Law
4 1 (0.44%) Financial Institution
4 1 (0.44%) Publishing
4 1 (0.44%) German Language
4 1 (0.44%) Italian Language
4 1 (0.44%) Japanese Language
4 1 (0.44%) Spanish Language
4 1 (0.44%) Local Government
Libraries, Frameworks & Software Standards
1 5 (2.19%) HTML
2 1 (0.44%) .NET
2 1 (0.44%) ASP.NET
2 1 (0.44%) COM
Miscellaneous
1 12 (5.26%) Blackberry
2 9 (3.95%) Analytical Skills
3 7 (3.07%) iPhone
4 6 (2.63%) Video Conferencing
5 5 (2.19%) Clustering
5 5 (2.19%) PDA
6 3 (1.32%) Digital Media
6 3 (1.32%) iPad
7 2 (0.88%) Graphic Design
7 2 (0.88%) Streaming Video
7 2 (0.88%) Enterprise Software
8 1 (0.44%) Management Information System
8 1 (0.44%) Mathematics
8 1 (0.44%) Computer Science
8 1 (0.44%) New Media
8 1 (0.44%) Social Media
Operating Systems
1 174 (76.32%) Windows
2 72 (31.58%) Windows Server 2008
3 70 (30.70%) Windows 7
4 59 (25.88%) Windows Server 2003
5 49 (21.49%) Windows Server 2012
6 47 (20.61%) Windows XP
7 39 (17.11%) Windows 8
8 15 (6.58%) Windows Vista
9 11 (4.82%) Mac OS X
10 6 (2.63%) Android
11 5 (2.19%) Windows 2000 Server
11 5 (2.19%) Apple iOS
12 4 (1.75%) Linux
13 1 (0.44%) Windows 2000
13 1 (0.44%) UNIX
13 1 (0.44%) Mac OS X Server
Processes & Methodologies
1 34 (14.91%) ITIL
2 14 (6.14%) Network Architecture
2 14 (6.14%) Service Management
2 14 (6.14%) CRM
3 8 (3.51%) Incident Management
4 7 (3.07%) ITSM
5 6 (2.63%) Mentoring
6 5 (2.19%) Time Management
6 5 (2.19%) Change Control
7 4 (1.75%) Web Development
7 4 (1.75%) Web Design
7 4 (1.75%) Risk Management
8 3 (1.32%) Service Delivery
8 3 (1.32%) Migration
8 3 (1.32%) SIEM
9 2 (0.88%) Network Management
9 2 (0.88%) Product Management
9 2 (0.88%) Asset Management
9 2 (0.88%) Disaster Recovery
9 2 (0.88%) Project Management
Programming Languages
1 13 (5.70%) SQL
2 7 (3.07%) PowerShell
3 4 (1.75%) PHP
3 4 (1.75%) C#
4 2 (0.88%) C
4 2 (0.88%) VB
Qualifications
1 48 (21.05%) Microsoft Certification
2 45 (19.74%) MCP
3 19 (8.33%) MCSE
3 19 (8.33%) Degree
4 16 (7.02%) MCSA
5 11 (4.82%) Cisco Certification
6 10 (4.39%) CCNA
7 9 (3.95%) MCTS
8 7 (3.07%) VMware Certified Professional (VCP)
9 6 (2.63%) MCITP
9 6 (2.63%) A+ Certification
10 5 (2.19%) CCA
10 5 (2.19%) Citrix Certification
11 4 (1.75%) ITIL Certification
12 3 (1.32%) Network+ Certification
13 2 (0.88%) CCENT
14 1 (0.44%) ITIL Foundation Certificate
14 1 (0.44%) HND
14 1 (0.44%) CCNP
14 1 (0.44%) CISSP
Quality Assurance & Compliance
1 23 (10.09%) SLA
2 1 (0.44%) Sarbanes-Oxley
2 1 (0.44%) QA
2 1 (0.44%) ISO/IEC 27001
System Software
1 121 (53.07%) Active Directory
2 31 (13.60%) VMware Infrastructure
3 29 (12.72%) Hyper-V
4 14 (6.14%) VMware Server
5 9 (3.95%) XenApp
6 8 (3.51%) VMware ESXi
6 8 (3.51%) Microsoft Virtual Server
7 7 (3.07%) vSphere
7 7 (3.07%) XenDesktop
8 6 (2.63%) VMware ESX
9 1 (0.44%) Terminal Server
Systems Management
1 19 (8.33%) SCCM
2 17 (7.46%) Backup Exec
3 15 (6.58%) Norton AntiVirus
4 8 (3.51%) SCOM
5 7 (3.07%) SCVMM
6 5 (2.19%) vMotion
7 4 (1.75%) Symantec Endpoint Protection
8 2 (0.88%) NetBackup
9 1 (0.44%) AirWatch
9 1 (0.44%) DameWare
Vendors
1 133 (58.33%) Microsoft
2 39 (17.11%) VMware
3 21 (9.21%) Citrix
4 20 (8.77%) Apple
4 20 (8.77%) Symantec
5 14 (6.14%) HP
6 13 (5.70%) Cisco
7 9 (3.95%) McAfee
8 8 (3.51%) Veeam
9 7 (3.07%) Websense
9 7 (3.07%) Polycom
10 6 (2.63%) Mitel
11 4 (1.75%) Sophos
11 4 (1.75%) Avaya
11 4 (1.75%) ServiceNow
12 3 (1.32%) Google
12 3 (1.32%) SolarWinds
13 2 (0.88%) Juniper
13 2 (0.88%) NetApp
13 2 (0.88%) Adobe
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