The table below looks at the statistics for the Help Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Engineer in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Help Desk Engineer
Rank 796 801 791
Rank change year-on-year
+5 -10
Permanent jobs requiring a Help Desk Engineer 95 88 104
As % of all permanent IT jobs located in the UK 0.084% 0.082% 0.089%
As % of the Job Titles category 0.089% 0.087% 0.094%
Number of salaries quoted 92 85 95
Average salary £22,500 £23,000 £22,000
Average salary % change year-on-year
-2.17% +4.54%
90% offered a salary of more than £17,650 £18,000 £18,000
10% offered a salary of more than £27,000 £35,000 £30,000
UK excluding London average salary £22,000 £23,000 £21,625
% change year-on-year
-4.34% +6.35%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106380 101290 110833
As % of all permanent IT jobs located in the UK 94.51% 94.35% 95.22%
Number of salaries quoted 86308 84102 94334
Average salary £45,000 £43,164 £42,500
Average salary % change year-on-year
+4.25% +1.56%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Help Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Engineer in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Engineer Jobs Demand Trend in the UK

Help Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer within the UK.

Help Desk Engineer Salary Trend in the UK

Help Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Engineer over the 3 months to 1 October 2014 within the UK.

Help Desk Engineer Salary Histogram in the UK

Help Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Engineer within the UK over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -11 95 £22,500 -2.17% 12
South East +3 42 £20,500 -14.58% 3
South West -1 18 £25,000 - 2
London -8 17 £24,750 +7.60%
Berkshire +12 15 £21,000 -40.00%
Surrey -2 12 £21,500 +4.87% 1
Reading +10 9 £23,500 -32.85%
Bath - 8 £27,000 -
Somerset - 8 £27,000 -
Oxfordshire +9 7 £20,000 -11.11% 1
East Midlands -5 7 £20,000 +5.26% 1
East of England -7 6 £22,500 -3.22% 1
City of London +10 5 £24,000 -20.66%
Bristol - 5 £25,000 - 1
Bracknell -2 4 £17,250 -15.85%
Wiltshire -7 4 £23,000 -8.00%
Hampshire -12 4 £20,000 -16.66%
Chippenham -23 4 £23,000 -8.00%
Nottinghamshire +9 3 £18,000 -
Nottingham +7 3 £18,000 -
Cambridgeshire -1 3 £23,500 -
Hertfordshire -17 3 £22,500 -2.17% 1
West Yorkshire -22 3 £24,000 +2.12% 2
Yorkshire -37 3 £24,000 -1.03% 3
Cleckheaton - 3 £24,000 -
Enfield - 3 £27,500 -
Buckinghamshire +4 2 £24,500 +8.88%
Egham +3 2 £22,500 +9.75%
Camberley -1 2 £17,750 -13.41%
Shoreham-by-Sea -5 2 £26,000 -31.57% 1

Help Desk Engineer
Top 30 Related IT Skills

For the 6 months to 1 October 2014, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title.

1 175 (81.78%) Windows
2 104 (48.60%) Microsoft
3 97 (45.33%) Active Directory
4 80 (37.38%) MS Excel
5 69 (32.24%) MS Office
6 66 (30.84%) Windows 7
7 62 (28.97%) MS Exchange
8 56 (26.17%) Windows Server 2008
9 55 (25.70%) Windows Server 2003
10 54 (25.23%) Windows XP
11 41 (19.16%) VMware
12 39 (18.22%) Firewall
12 39 (18.22%) Degree
13 36 (16.82%) TCP/IP
14 34 (15.89%) VMware Infrastructure
15 31 (14.49%) Windows 8
16 30 (14.02%) SLA
17 29 (13.55%) Windows Vista
17 29 (13.55%) Windows Server 2012
18 28 (13.08%) ITIL
19 24 (11.21%) DNS
19 24 (11.21%) Exchange Server 2010
20 23 (10.75%) Exchange Server 2007
20 23 (10.75%) Apple
21 21 (9.81%) Blackberry
21 21 (9.81%) VPN
21 21 (9.81%) SQL Server
22 20 (9.35%) Microsoft Certification
23 18 (8.41%) Cisco
23 18 (8.41%) Exchange Server 2003

Help Desk Engineer
Top Related IT Skills by Category

For the 6 months to 1 October 2014, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 62 (28.97%) MS Exchange
2 24 (11.21%) Exchange Server 2010
3 23 (10.75%) Exchange Server 2007
4 18 (8.41%) Exchange Server 2003
5 12 (5.61%) Blackberry Enterprise Server
6 11 (5.14%) Exchange Server 2013
7 6 (2.80%) SharePoint
8 5 (2.34%) IIS
9 3 (1.40%) Lync
10 1 (0.47%) SharePoint 2013
10 1 (0.47%) IBM Notes
10 1 (0.47%) SharePoint Server
10 1 (0.47%) SharePoint 2010
Applications
1 80 (37.38%) MS Excel
2 69 (32.24%) MS Office
3 11 (5.14%) MS PowerPoint
Business Applications
1 2 (0.93%) SAP Oil and Gas
2 1 (0.47%) Dynamics CRM
Cloud Services
1 5 (2.34%) Google Apps
2 4 (1.87%) Office 365
3 2 (0.93%) SaaS
Communications & Networking
1 39 (18.22%) Firewall
2 36 (16.82%) TCP/IP
3 24 (11.21%) DNS
4 21 (9.81%) VPN
5 16 (7.48%) Internet
6 12 (5.61%) WAN
6 12 (5.61%) LAN
7 8 (3.74%) DHCP
8 7 (3.27%) SSL
9 6 (2.80%) ISDN
10 5 (2.34%) H.323
10 5 (2.34%) Cisco IOS
11 4 (1.87%) Wireless
12 3 (1.40%) VoIP
13 2 (0.93%) IP Telephony
13 2 (0.93%) ADSL
14 1 (0.47%) PBX
14 1 (0.47%) FTP
14 1 (0.47%) SAN
14 1 (0.47%) Broadband
Database & Business Intelligence
1 21 (9.81%) SQL Server
2 2 (0.93%) SQL Server 2008
3 1 (0.47%) DB2
3 1 (0.47%) SQL Server 2000
3 1 (0.47%) SQL Server 2005
3 1 (0.47%) SQL Server 2012
General
1 13 (6.07%) Telecoms
2 10 (4.67%) Finance
3 8 (3.74%) Legal
4 4 (1.87%) Manufacturing
5 3 (1.40%) Electronics
5 3 (1.40%) French Language
5 3 (1.40%) German Language
5 3 (1.40%) Marketing
6 2 (0.93%) Banking
6 2 (0.93%) Retail
6 2 (0.93%) Advertising
6 2 (0.93%) Publishing
Libraries, Frameworks & Software Standards
1 4 (1.87%) COM
2 2 (0.93%) HTML
2 2 (0.93%) CSS
2 2 (0.93%) SOAP
2 2 (0.93%) XML
3 1 (0.47%) ASP.NET
3 1 (0.47%) .NET
Miscellaneous
1 21 (9.81%) Blackberry
2 14 (6.54%) Client/Server
2 14 (6.54%) Mathematics
3 5 (2.34%) Video Conferencing
3 5 (2.34%) User Experience
4 4 (1.87%) Analytical Skills
5 2 (0.93%) Fat Client
5 2 (0.93%) NHS
5 2 (0.93%) Thin Client
5 2 (0.93%) DTV
5 2 (0.93%) Management Information System
5 2 (0.93%) Digital Media
6 1 (0.47%) Computer Science
6 1 (0.47%) CCTV
6 1 (0.47%) Hedge funds
6 1 (0.47%) Enterprise Storage
6 1 (0.47%) iPhone
Operating Systems
1 175 (81.78%) Windows
2 66 (30.84%) Windows 7
3 56 (26.17%) Windows Server 2008
4 55 (25.70%) Windows Server 2003
5 54 (25.23%) Windows XP
6 31 (14.49%) Windows 8
7 29 (13.55%) Windows Vista
7 29 (13.55%) Windows Server 2012
8 15 (7.01%) Linux
9 8 (3.74%) UNIX
10 7 (3.27%) SUSE
10 7 (3.27%) Debian
10 7 (3.27%) Ubuntu
10 7 (3.27%) Apple iOS
10 7 (3.27%) CentOS
10 7 (3.27%) Red Hat Enterprise Linux
11 5 (2.34%) Mac OS
12 4 (1.87%) Mac OS X
13 3 (1.40%) Android
14 2 (0.93%) Windows 2000
Processes & Methodologies
1 28 (13.08%) ITIL
2 17 (7.94%) Service Management
3 14 (6.54%) Disaster Recovery
3 14 (6.54%) Incident Management
4 10 (4.67%) Risk Management
4 10 (4.67%) Change Control
5 9 (4.21%) Service Delivery
6 8 (3.74%) Project Management
6 8 (3.74%) CRM
7 7 (3.27%) ITSM
7 7 (3.27%) Time Management
7 7 (3.27%) Mentoring
8 6 (2.80%) Root Cause Analysis
9 4 (1.87%) Continuous Improvement
10 3 (1.40%) Asset Management
11 2 (0.93%) Digital Marketing
11 2 (0.93%) Problem Management
11 2 (0.93%) Service Desk Management
11 2 (0.93%) WFM
11 2 (0.93%) Programme Management
Programming Languages
1 4 (1.87%) JavaScript
2 3 (1.40%) SQL
3 2 (0.93%) C
3 2 (0.93%) Java
4 1 (0.47%) PowerHouse
Qualifications
1 39 (18.22%) Degree
2 20 (9.35%) Microsoft Certification
3 10 (4.67%) MCSE
3 10 (4.67%) MCP
4 6 (2.80%) MCITP
4 6 (2.80%) ITIL Certification
5 5 (2.34%) MCSA
5 5 (2.34%) HND
5 5 (2.34%) Security Cleared
6 4 (1.87%) Cisco Certification
6 4 (1.87%) CCNA
7 3 (1.40%) SC Cleared
8 2 (0.93%) VMware Certified Professional (VCP)
9 1 (0.47%) ITIL Foundation Certificate
9 1 (0.47%) CISSP
9 1 (0.47%) A+ Certification
9 1 (0.47%) Network+ Certification
9 1 (0.47%) CCSA
9 1 (0.47%) JNCIA
9 1 (0.47%) JNCIS
Quality Assurance & Compliance
1 30 (14.02%) SLA
2 2 (0.93%) QA
3 1 (0.47%) Sarbanes-Oxley
3 1 (0.47%) ISO/IEC 27001
System Software
1 97 (45.33%) Active Directory
2 34 (15.89%) VMware Infrastructure
3 12 (5.61%) Hyper-V
4 7 (3.27%) Terminal Services
5 3 (1.40%) vSphere
6 2 (0.93%) XenApp
6 2 (0.93%) XenServer
6 2 (0.93%) VMware ESX
7 1 (0.47%) XenDesktop
7 1 (0.47%) Citrix Presentation Server
Systems Management
1 14 (6.54%) Backup Exec
2 6 (2.80%) SCCM
3 4 (1.87%) Norton AntiVirus
4 3 (1.40%) SCOM
5 2 (0.93%) Nagios
6 1 (0.47%) FortiGate
6 1 (0.47%) ARCserve
6 1 (0.47%) Symantec Endpoint Protection
Vendors
1 104 (48.60%) Microsoft
2 41 (19.16%) VMware
3 23 (10.75%) Apple
4 18 (8.41%) Cisco
5 16 (7.48%) HP
6 15 (7.01%) Citrix
7 14 (6.54%) Symantec
8 8 (3.74%) Dell
9 7 (3.27%) Red Hat
9 7 (3.27%) SonicWALL
10 5 (2.34%) SAP
10 5 (2.34%) McAfee
10 5 (2.34%) Google
10 5 (2.34%) Polycom
10 5 (2.34%) Tandberg
11 4 (1.87%) Remedy
12 3 (1.40%) Avaya
12 3 (1.40%) Bloomberg
13 2 (0.93%) SolarWinds
13 2 (0.93%) Reuters
Weybridge, Surrey
FT Select
Salary: From £21,000 to £22,000 per annum plus benefits
Posted: 14 hours ago
Letchworth, Hertfordshire
InfoLogic IT Services
Salary: £25,000 to £28,000 depending on experience
Posted: 18 hours ago
Shoreham-By-Sea, West Sussex
RecruitmentRevolution.com Limited
Salary: From £18,000 to £26,000 per annum
Posted: Yesterday
Leeds, West Yorkshire
Senitor Associates
Posted: 3 days ago
Stockport, Cheshire
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Salary: £20000 - £25000 per annum + bens
Posted: 5 days ago
Oxfordshire
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Salary: £17000 - £20000 per annum
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Poole
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Salary: £14000.00 - £18000.00 per annum + Bonus + Benefits
Posted: 21 days ago
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Salary: £20000.00 per annum
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