Help Desk Engineer Jobs
 
Demand Trend Salary Trend Salary Histogram Job Locations Related Skills

The first table below looks at the demand for the Help Desk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Engineer in their job title over the 3 months to 20 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
 3 months to
20 May 2013		 Same period 2012 Same period 2011
Help Desk Engineer
Rank 744 809 776
Rank change year-on-year
+65 -33
Permanent jobs requiring a Help Desk Engineer 115 103 88
As % of all permanent IT jobs located in the UK 0.107% 0.085% 0.072%
As % of the Job Titles category 0.113% 0.090% 0.077%
Number of salaries quoted 106 96 83
Average salary £21,500 £24,000 £24,000
Average salary % change year-on-year
-10.41% -
90% offered a salary of more than £18,250 £17,000 £17,500
10% offered a salary of more than £30,000 £30,000 £28,500
UK excluding London average salary £21,500 £22,000 £23,750
% change year-on-year
-2.27% -7.36%
All Job Titles
UK
Permanent IT job ads with a match in the
Job Titles category		 101379 114752 114698
As % of all permanent IT jobs located in the UK 94.43% 94.76% 94.23%
Number of salaries quoted 84338 98449 96828
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%

Help Desk Engineer
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Engineer within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Engineer Jobs Demand Trend

Help Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer within the UK.

Help Desk Engineer Salary Trend

Help Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Engineer over the 3 months to 20 May 2013 within the UK.

Help Desk Engineer Salary Histogram

Help Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Engineer within the UK over the 3 months to 20 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Average Salary
Last 3 Months		 Average Salary
% Change
on Same Period
Last Year
England +48 114 £21,500 -14.00%
South East +31 61 £21,500 -2.27%
Surrey +32 24 £24,000 +9.71%
Berkshire +16 24 £21,500 -17.30%
London +37 14 £23,500 -21.66%
South West +8 14 £30,000 +50.00%
Reading +9 11 £21,500 -17.30%
West Sussex 0 11 £18,250 -3.94%
North West -2 11 £22,000 -20.00%
Bracknell -19 11 £21,500 -
Somerset - 11 £30,000 -
Woking +10 10 £24,000 -
West Midlands -11 9 £21,250 +32.81%
Taunton - 5 - -
Yeovil - 5 £30,000 -
Cheshire -5 4 £20,500 -28.07%
Manchester -15 4 £23,250 -15.45%
Crawley - 4 £18,000 -
Horsham - 4 £18,250 -
City of London - 4 £23,000 -
Yorkshire +1 3 £21,000 +23.52%
West Yorkshire -1 3 £21,000 +23.52%
Guildford -5 3 £22,000 -
Godalming - 3 £20,500 -
Leeds - 3 £19,500 -
Keswick - 3 £30,000 -
Coulsdon - 3 £20,000 -
Stoke-on-Trent - 3 £21,250 -
Shoreham-by-Sea - 3 £38,000 -
Weybridge - 3 £33,500 -

Help Desk Engineer
Top 30 Related IT Skills

For the 6 months to 20 May 2013, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title.

1 136 (68.00%) Windows
2 127 (63.50%) Active Directory
3 94 (47.00%) Microsoft
4 56 (28.00%) MS Excel
5 52 (26.00%) MS Exchange
6 49 (24.50%) VMware
7 48 (24.00%) Firewall
8 45 (22.50%) Citrix
8 45 (22.50%) Windows Server 2008
9 43 (21.50%) MS Office
10 40 (20.00%) DNS
11 38 (19.00%) Windows XP
11 38 (19.00%) Cisco
12 36 (18.00%) VMware Infrastructure
13 33 (16.50%) Windows 7
14 32 (16.00%) Windows Server 2003
15 30 (15.00%) TCP/IP
16 29 (14.50%) WAN
17 28 (14.00%) LAN
18 26 (13.00%) DHCP
19 24 (12.00%) ITIL
20 23 (11.50%) VPN
21 19 (9.500%) Microsoft Certification
21 19 (9.500%) Exchange Server 2003
22 17 (8.500%) SQL Server
22 17 (8.500%) Exchange Server 2007
23 16 (8.000%) SQL
24 15 (7.500%) Blackberry
24 15 (7.500%) Exchange Server 2010
25 14 (7.000%) Hyper-V

Help Desk Engineer
Top Related IT Skills by Category

For the 6 months to 20 May 2013, IT jobs within the UK that cited Help Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Development
1 3 (1.500%) .NET
1 3 (1.500%) ASP.NET
1 3 (1.500%) COM
2 1 (0.500%) CSS
2 1 (0.500%) SOAP
2 1 (0.500%) XML
2 1 (0.500%) HTML
Application Platforms
1 52 (26.00%) MS Exchange
2 19 (9.500%) Exchange Server 2003
3 17 (8.500%) Exchange Server 2007
4 15 (7.500%) Exchange Server 2010
5 7 (3.500%) CMS
6 6 (3.000%) SharePoint
7 4 (2.000%) Lotus Notes
7 4 (2.000%) Lotus Domino
7 4 (2.000%) Lync
8 2 (1.000%) Blackberry Enterprise Server
9 1 (0.500%) WorkSite
9 1 (0.500%) IIS
9 1 (0.500%) Magento
Applications
1 56 (28.00%) MS Excel
2 43 (21.50%) MS Office
Communications & Networking
1 48 (24.00%) Firewall
2 40 (20.00%) DNS
3 30 (15.00%) TCP/IP
4 29 (14.50%) WAN
5 28 (14.00%) LAN
6 26 (13.00%) DHCP
7 23 (11.50%) VPN
8 14 (7.000%) Wireless
9 13 (6.500%) VLAN
10 12 (6.000%) Internet
11 9 (4.500%) SAN
11 9 (4.500%) ADSL
12 8 (4.000%) HTTP
13 7 (3.500%) DEFINITY
13 7 (3.500%) Symposium
13 7 (3.500%) IP Telephony
13 7 (3.500%) TELNET
14 5 (2.500%) Wi-Fi
14 5 (2.500%) SSL
14 5 (2.500%) VoIP
Database & Business Intelligence
1 17 (8.500%) SQL Server
2 5 (2.500%) SQL Server 2008
3 4 (2.000%) SQL Server 2005
4 3 (1.500%) SQL Server 7
4 3 (1.500%) SQL Server 2000
5 1 (0.500%) IDOL
General
1 8 (4.000%) Telecoms
2 7 (3.500%) Finance
3 5 (2.500%) Legal
4 3 (1.500%) Law
4 3 (1.500%) French Language
5 2 (1.000%) Banking
5 2 (1.000%) Manufacturing
6 1 (0.500%) Advertising
6 1 (0.500%) Russian Language
Miscellaneous
1 15 (7.500%) Blackberry
2 9 (4.500%) Computer Science
3 4 (2.000%) CMDB
3 4 (2.000%) Statistics
4 3 (1.500%) Thin Client
4 3 (1.500%) Management Information System
4 3 (1.500%) Social Network
4 3 (1.500%) Fat Client
5 2 (1.000%) Video Conferencing
5 2 (1.000%) iPad
6 1 (0.500%) Enterprise Software
6 1 (0.500%) SaaS
6 1 (0.500%) Replication
6 1 (0.500%) Clustering
6 1 (0.500%) Web 2.0
6 1 (0.500%) NHS
6 1 (0.500%) Mathematics
Operating Systems
1 136 (68.00%) Windows
2 45 (22.50%) Windows Server 2008
3 38 (19.00%) Windows XP
4 33 (16.50%) Windows 7
5 32 (16.00%) Windows Server 2003
6 9 (4.500%) Windows Vista
7 7 (3.500%) Linux
8 5 (2.500%) Windows 2000 Server
9 4 (2.000%) Mac OS X
10 3 (1.500%) Windows Server 2012
11 1 (0.500%) UNIX
11 1 (0.500%) Windows 8
11 1 (0.500%) Mac OS
Processes & Methodologies
1 24 (12.00%) ITIL
2 10 (5.000%) CRM
3 6 (3.000%) Web Design
4 5 (2.500%) Network Design
4 5 (2.500%) Service Management
4 5 (2.500%) Software Distribution
5 4 (2.000%) Configuration Management
5 4 (2.000%) Change Control
5 4 (2.000%) Validation
5 4 (2.000%) Incident Management
5 4 (2.000%) Problem Management
6 3 (1.500%) Asset Management
6 3 (1.500%) Migration
6 3 (1.500%) Service Delivery
6 3 (1.500%) ITSM
7 2 (1.000%) E-Commerce
7 2 (1.000%) Document Management
7 2 (1.000%) Supplier Management
7 2 (1.000%) Network Management
8 1 (0.500%) Root Cause Analysis
Programming Languages
1 16 (8.000%) SQL
2 7 (3.500%) C
3 5 (2.500%) Shell Script
3 5 (2.500%) PowerShell
4 3 (1.500%) VB.NET
4 3 (1.500%) C#
5 2 (1.000%) VBScript
5 2 (1.000%) VB
6 1 (0.500%) JavaScript
Qualifications
1 19 (9.500%) Microsoft Certification
2 13 (6.500%) Degree
3 11 (5.500%) MCP
4 7 (3.500%) Cisco Certification
5 6 (3.000%) MCSE
6 5 (2.500%) A+ Certification
7 4 (2.000%) MCSA
7 4 (2.000%) SC Cleared
7 4 (2.000%) Security Cleared
8 3 (1.500%) MCTS
8 3 (1.500%) MCITP
8 3 (1.500%) CCNA
8 3 (1.500%) Network+ Certification
9 1 (0.500%) VMware Certified Professional (VCP)
9 1 (0.500%) Avaya Certification
Quality Assurance & Compliance
1 13 (6.500%) SLA
System Software
1 127 (63.50%) Active Directory
2 36 (18.00%) VMware Infrastructure
3 14 (7.000%) Hyper-V
4 13 (6.500%) Terminal Services
5 11 (5.500%) XenDesktop
6 7 (3.500%) XenServer
7 6 (3.000%) XenApp
8 3 (1.500%) Squid
8 3 (1.500%) VMware ESXi
9 1 (0.500%) VMware Server
9 1 (0.500%) VMware ESX
9 1 (0.500%) vSphere
9 1 (0.500%) Forefront TMG
Systems Management
1 8 (4.000%) Backup Exec
2 3 (1.500%) Norton AntiVirus
3 2 (1.000%) SCCM
Vendors
1 94 (47.00%) Microsoft
2 49 (24.50%) VMware
3 45 (22.50%) Citrix
4 38 (19.00%) Cisco
5 12 (6.000%) Apple
6 11 (5.500%) Symantec
7 10 (5.000%) Avaya
8 9 (4.500%) SonicWALL
9 7 (3.500%) Nortel
10 5 (2.500%) McAfee
10 5 (2.500%) Sage
11 4 (2.000%) Lotus
11 4 (2.000%) Blue Coat
12 3 (1.500%) Google
12 3 (1.500%) WatchGuard
12 3 (1.500%) HP
13 2 (1.000%) Dell
13 2 (1.000%) Tandberg
13 2 (1.000%) Mitel
14 1 (0.500%) NETGEAR
Helpdesk Engineer
Farnham, South East
They offer high-quality, innovative outsourced IT services to a loyal and established client-base within the SME marketplace, in and around the Farnham area and across the...
Salary: £18000 - £24000 per annum
Posted: 26 April 2013
Helpdesk Support Engineer
Godalming, Surrey
Exchange or Active Directory or Vmware /VDI would be advantageous... Essential skills: Windows 7... Active Directory. Microsoft Exchange. Desirable: Microsoft Windows Server. SQL. Cisco. VMWare. Terminal Services/Citrix...
Reflex Computer Recruitment
Salary: £19000 - £22000 per annum + Bonus + Benefits
Posted: 14 May 2013
Support Analyst / Service Desk / Helpdesk Engineer
London - SW11, UK
Have great communication skills - Have experience administering Windows XP and 7 desktops, Microsoft Office and common desktop apps - Have experience administering Windows 2003 Server and later operating systems -...
World First Foreign Exchange
Salary: Up to £28,000 per year and excellent benefits
Posted: 20 May 2013
2nd / 3rd Line Helpdesk Support Engineer - High Wycombe - NEW
High Wycombe, Buckinghamshire
My client provide IT solutions to the SME sector and involved in the latest technology including Virtualisation and Cloud Computing... Windows SBS, 2003, 2008. Active Directory. Exchange Server...
Focus IT Recruitment
Salary: From £25,000 to £30,000 per annum + Great Benefits
Posted: 15 May 2013
Helpdesk Support Engineer / Analyst
Colchester, South East
Printer setup, adding users, backup and restore etc- Undertake installation and maintenance of clients software and liaise with 3rd party vendors.Role Requirements:- 1-2 years previous IT...
Salary: £20000 - £25000 per annum
Posted: 11 May 2013
2nd Line/ Second Line / Helpdesk / Engineer / Support
City of London
Essential skills/Experience*-ITIL processes-Strong Windows knowledge-MS Office Suite-VOIP experience-Active directory management/administration-Printer administration-MS Exchange Server-VPN operations*Desirable skills/Experience*-DNS-...
Salary: £25 - £28 per annum + benefits
Posted: 14 May 2013
Helpdesk Analyst / Network Engineer / Cisco / 1st Line / SQL
Crawley, West Sussex
My client is looking for an experienced Helpdesk / Service Desk Support Engineer who has experience of supporting complex IT networks . As a 1st Line Network Engineer your role...
Reflex Computer Recruitment
Salary: £18000 per annum + Bens
Posted: 15 May 2013
Helpdesk Engineer - Windows/Internal Support (NEW ROLE)
Glasgow, Lanarkshire
The role is to support all internal systems. Successful applicants will be responsible for the support and delivery of all internal IT services throughout the company's office...
Redrock Consulting Ltd
Salary: £18000 - £25000 per annum + Excellent training and career progression
Posted: 14 May 2013
IT Helpdesk Support Engineer - IT Service Desk Analyst
Leatherhead, Surrey
Key skills and technologies will include: Onsite client support Telephone, email & remote support Installing, configuring, supporting, maintaining and troubleshooting IT hardware & software Windows 2003 Server / Windows 2008 Server /...
Ashdown IT
Salary: £20000 - £27000 per annum + pension & training
Posted: 14 May 2013
Helpdesk Support Engineer
London
IT Support Engineer - London - EC1 - FarringdonThe successful candidate will play a crucial first line support role within the Business IT service function, providing support to a number of...
IQ Resourcing
Salary: £20000 - £30000 per annum + benefits
Posted: 30 April 2013
Help Desk Engineer - Surrey / Egham / Slough / West Drayton / Staines
Egham, Surrey
Microsoft Partner... - MS Windows Desktops. - MS Exchange Server... - TCP/IP. - SSL Certificates & DNS records... The following experience would also be advantageous: - Virtualisation (Hyper V or VMWare) - Symantec Backup...
Links Resourcing
Salary: From £20,000 to £25,000 per annum Based on experience. Package also in
Posted: 14 May 2013
Senior IT Helpdesk Technical Engineer - IT Managed Services
Shoreham-By-Sea, West Sussex
Specific experience of Sonicwall Firewalls/GMS -- StorageCraft backup solutions -- Windows 2003/2008/2012 server, including SBS 2003/2008/2011 -- Active directory management, Group Policy, DHCP, DNS, etc -- Exchange...
RecruitmentRevolution.com Limited
Salary: Up to £38,000 per annum
Posted: 14 May 2013
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Last Updated Monday 20 May 2013
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