The statistics below represent IT jobs advertised across the UK that had Help Desk Engineer featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 August 2016 with a comparison to same period over 2 years.

3 months to
25 Aug 2016
Same period 2015 Same period 2014
Help Desk Engineer
Rank 843 830 867
Rank change year-on-year
-13 +37
Permanent jobs requiring a Help Desk Engineer 71 152 127
As % of all permanent IT jobs located in the UK 0.073% 0.14% 0.11%
As % of the Job Titles category 0.075% 0.14% 0.11%
Number of salaries quoted 66 132 118
Median salary £26,000 £24,250 £23,000
Median salary % change year-on-year
+7.21% +5.43%
90% offered a salary of more than £22,000 £18,500 £18,400
10% offered a salary of more than £35,000 £33,200 £27,500
UK excluding London median salary £28,000 £24,000 £22,500
% change year-on-year
+16.66% +6.66%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94162 105563 113042
As % of all permanent IT jobs located in the UK 96.38% 96.20% 96.43%
Number of salaries quoted 79243 87474 91242
Median salary £47,500 £45,000 £45,000
Median salary % change year-on-year
+5.55% -
90% offered a salary of more than £27,500 £27,000 £26,500
10% offered a salary of more than £72,500 £67,500 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Help Desk Engineer
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Engineer in the job title.

Help Desk Engineer Jobs Demand Trend in the UK

Help Desk Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Engineer within the UK.

Help Desk Engineer Salary Trend in the UK

Help Desk Engineer
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Engineer over the 3 months to 25 August 2016 within the UK.

Help Desk Engineer Salary Histogram in the UK

Help Desk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Engineer within the UK over the 3 months to 25 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -42 66 £26,000 +8.33% 7
South East +2 30 £28,000 +12.00% 5
London +45 14 £23,000 -7.07%
Surrey +38 14 £28,000 +12.00% 3
Egham - 13 £28,000 - 1
East of England +6 11 £23,000 -5.15% 1
Hertfordshire +8 10 £23,000 -16.36%
Oxfordshire -18 9 £35,000 +64.70% 1
Hampshire +4 5 £30,000 +57.89% 1
East Midlands +14 4 £21,500 +65.38%
South West +2 4 £24,250 +19.75%
Abingdon - 4 £35,000 -
Faringdon - 4 £35,000 -
Wiltshire +10 3 £26,000 -
Bromley - 3 £22,500 -
Nottinghamshire +9 2 £31,500 +142.30%
Berkshire +3 2 £22,000 -12.87%
West Midlands -8 2 £23,500 -14.54% 1
Nottingham - 2 £31,500 -
Chippenham - 2 £26,000 -
Yorkshire +26 1 £24,000 +4.34%
West Yorkshire +23 1 £24,000 -
Guildford +17 1 £25,000 -28.57%
Essex +9 1 £22,000 -26.66%
Bristol +9 1 £20,000 +8.10%
Reading +1 1 £22,000 -15.38%
Oxford -11 1 £32,000 -5.88%
Birmingham -13 1 - -
Lincolnshire - 1 £20,000 -
Leicestershire - 1 £21,500 -

Help Desk Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 25 August 2016, Help Desk Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Engineer in the job title.

1 110 (68.32%) Windows
2 87 (54.04%) Microsoft
3 83 (51.55%) Active Directory
4 62 (38.51%) MS Excel
5 54 (33.54%) DNS
6 49 (30.43%) TCP/IP
7 46 (28.57%) MS Office
8 44 (27.33%) Windows 7
9 41 (25.47%) MS Exchange
9 41 (25.47%) Citrix
10 40 (24.84%) VMware
10 40 (24.84%) Firewall
11 36 (22.36%) Windows Server
11 36 (22.36%) DHCP
12 35 (21.74%) Windows Server 2008
13 34 (21.12%) WAN
13 34 (21.12%) ITIL
14 30 (18.63%) VMware Infrastructure
15 28 (17.39%) Windows XP
16 27 (16.77%) Blackberry
17 26 (16.15%) VoIP
17 26 (16.15%) SLA
17 26 (16.15%) HP
18 25 (15.53%) SharePoint
19 23 (14.29%) LAN
19 23 (14.29%) Degree
20 22 (13.66%) Windows Server 2003
21 21 (13.04%) XenApp
21 21 (13.04%) Exchange Server 2007
21 21 (13.04%) SCCM

Help Desk Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (25.47%) MS Exchange
2 25 (15.53%) SharePoint
3 21 (13.04%) Exchange Server 2007
4 20 (12.42%) Exchange Server 2010
5 19 (11.80%) Exchange Server 2003
6 6 (3.73%) Skype for Business
7 5 (3.11%) Exchange Server 2013
8 4 (2.48%) IBM Notes
9 2 (1.24%) Blackberry Enterprise Server
10 1 (0.62%) IIS
10 1 (0.62%) Site Server
Applications
1 62 (38.51%) MS Excel
2 46 (28.57%) MS Office
3 7 (4.35%) MS PowerPoint
4 2 (1.24%) InfoPath
Business Applications
1 2 (1.24%) Oracle Applications
2 1 (0.62%) SAP Oil and Gas
2 1 (0.62%) SAP SM
Cloud Services
1 19 (11.80%) Office 365
2 9 (5.59%) Cloud Computing
3 8 (4.97%) Amazon AWS
4 6 (3.73%) Microsoft Azure
Communications & Networking
1 54 (33.54%) DNS
2 49 (30.43%) TCP/IP
3 40 (24.84%) Firewall
4 36 (22.36%) DHCP
5 34 (21.12%) WAN
6 26 (16.15%) VoIP
7 23 (14.29%) LAN
8 17 (10.56%) SSL
9 8 (4.97%) Internet
10 6 (3.73%) VPN
11 5 (3.11%) ADSL
12 4 (2.48%) Cisco ASA
12 4 (2.48%) FWSM
12 4 (2.48%) SAN
12 4 (2.48%) Wi-Fi
13 3 (1.86%) Broadband
13 3 (1.86%) NAS
14 2 (1.24%) HTTP
14 2 (1.24%) PBX
14 2 (1.24%) SMTP
Database & Business Intelligence
1 7 (4.35%) SQL Server
2 2 (1.24%) Ingres
2 2 (1.24%) RDBMS
2 2 (1.24%) Relational Database
General
1 12 (7.45%) Finance
2 9 (5.59%) Telecoms
3 7 (4.35%) Banking
4 3 (1.86%) Marketing
5 2 (1.24%) Local Government
6 1 (0.62%) Electronics
6 1 (0.62%) French Language
6 1 (0.62%) Manufacturing
6 1 (0.62%) Retail
Libraries, Frameworks & Software Standards
1 7 (4.35%) Web Services
Miscellaneous
1 27 (16.77%) Blackberry
2 9 (5.59%) Analytical Skills
2 9 (5.59%) iPhone
3 8 (4.97%) Computer Science
3 8 (4.97%) Fat Client
3 8 (4.97%) Thin Client
4 5 (3.11%) Driving Licence
5 2 (1.24%) Client/Server
5 2 (1.24%) EqualLogic
5 2 (1.24%) Mathematics
5 2 (1.24%) Video Conferencing
5 2 (1.24%) Virtual Team
6 1 (0.62%) CCTV
6 1 (0.62%) Data Centre
6 1 (0.62%) Fintech
6 1 (0.62%) iPad
6 1 (0.62%) Management Information System
6 1 (0.62%) PDA
Operating Systems
1 110 (68.32%) Windows
2 44 (27.33%) Windows 7
3 36 (22.36%) Windows Server
4 35 (21.74%) Windows Server 2008
5 28 (17.39%) Windows XP
6 22 (13.66%) Windows Server 2003
7 21 (13.04%) Windows Server 2012
8 19 (11.80%) Windows 8
9 16 (9.94%) Windows 10
9 16 (9.94%) Windows Vista
10 10 (6.21%) Android
10 10 (6.21%) Linux
11 7 (4.35%) Mac OS X
12 4 (2.48%) Apple iOS
13 3 (1.86%) Mac OS
14 2 (1.24%) AIX
14 2 (1.24%) Unix
15 1 (0.62%) VMS
Processes & Methodologies
1 34 (21.12%) ITIL
2 9 (5.59%) Business Intelligence
3 8 (4.97%) Mobile Device Management
4 5 (3.11%) Project Planning
5 4 (2.48%) Business Continuity
5 4 (2.48%) CRM
5 4 (2.48%) ITIL V3
5 4 (2.48%) Migration
5 4 (2.48%) Network Monitoring
6 3 (1.86%) Asset Management
6 3 (1.86%) Incident Management
6 3 (1.86%) Service Delivery
6 3 (1.86%) Web Development
7 2 (1.24%) Analytics
7 2 (1.24%) Data Protection
7 2 (1.24%) Disaster Recovery
7 2 (1.24%) Logistics
7 2 (1.24%) Project Management
7 2 (1.24%) Service Management
7 2 (1.24%) Time Management
Programming Languages
1 9 (5.59%) SQL
2 5 (3.11%) C
3 4 (2.48%) Java
4 3 (1.86%) VB
Qualifications
1 23 (14.29%) Degree
2 16 (9.94%) Microsoft Certification
3 14 (8.70%) Cisco Certification
4 13 (8.07%) CCNA
5 10 (6.21%) MCSE
6 8 (4.97%) MCP
6 8 (4.97%) MCSA
7 7 (4.35%) Citrix Certification
8 6 (3.73%) Network+ Certification
9 5 (3.11%) MCITP
9 5 (3.11%) MOS
10 3 (1.86%) A+ Certification
11 2 (1.24%) DBS Check
11 2 (1.24%) GNVQ
11 2 (1.24%) ITIL Foundation Certificate
12 1 (0.62%) CCNP
12 1 (0.62%) ITIL Certification
12 1 (0.62%) MCDST
12 1 (0.62%) MCTS
12 1 (0.62%) Security Cleared
Quality Assurance & Compliance
1 26 (16.15%) SLA
System Software
1 83 (51.55%) Active Directory
2 30 (18.63%) VMware Infrastructure
3 21 (13.04%) XenApp
4 19 (11.80%) Hyper-V
5 7 (4.35%) XenDesktop
6 5 (3.11%) Citrix Presentation Server
6 5 (3.11%) vSphere
7 4 (2.48%) Firmware
8 3 (1.86%) Terminal Services
9 2 (1.24%) VMware ESX
9 2 (1.24%) VMware ESXi
10 1 (0.62%) Microsoft App-V
10 1 (0.62%) Virtual Machines
10 1 (0.62%) XenServer
Systems Management
1 21 (13.04%) SCCM
2 17 (10.56%) Backup Exec
3 3 (1.86%) Microsoft Intune
4 2 (1.24%) HP Data Protector
4 2 (1.24%) Tivoli
4 2 (1.24%) Tivoli Storage Manager
5 1 (0.62%) Nagios
5 1 (0.62%) SCSM
5 1 (0.62%) SCVMM
5 1 (0.62%) ThinApp
Vendors
1 87 (54.04%) Microsoft
2 41 (25.47%) Citrix
3 40 (24.84%) VMware
4 26 (16.15%) HP
5 19 (11.80%) Dell
5 19 (11.80%) Symantec
6 18 (11.18%) Cisco
7 13 (8.07%) SonicWALL
8 8 (4.97%) Juniper
9 6 (3.73%) Apple
10 5 (3.11%) SolarWinds
11 4 (2.48%) CheckPoint
11 4 (2.48%) Extreme Networks
11 4 (2.48%) F5
11 4 (2.48%) Palo Alto
12 3 (1.86%) IBM
12 3 (1.86%) Mitel
12 3 (1.86%) SAP
13 2 (1.24%) Acronis
13 2 (1.24%) Oracle
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Salary: From £20,000 to £22,000 per annum
Posted: Yesterday
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Salary: £25k to £28k + benefits
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