The first part of the table below looks at the demand for the Helpdesk Engineer role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Helpdesk Engineer in their job title over the 3 months to 22 May 2012 with a comparison to the same period in the previous 2 years. The second part of the table is for comparison and provides aggregates for all Job Titles currently tracked.

Help Desk Engineer
Location
3 months to
22 May 2012
Same period 2011Same period 2010
Rank774777694
Rank change year-on-year
Up+3Down-83
Matching permanent IT job ads1018858
As % of all permanent IT jobs located in the UK0.084 %0.072 %0.061 %
As % of the Job Titles category0.088 %0.076 %0.065 %
Number of salaries quoted948351
Average salary£24,000£24,500£23,000
Average salary % change year-on-year
-2.04 %+6.52 %
90% of jobs offered a salary of more than£17,000£17,500£20,000
10% of jobs offered a salary of more than£30,000£28,500£27,050
UK excluding London average salary£22,000£24,000£25,000
% change year-on-year
-8.33 %-4.00 %
IT Job Market, Job Titles CategoryAll Job Titles
UK
Permanent IT job ads with a match in the
Job Titles category
11420611553789084
As % of all permanent IT jobs located in the UK94.71 %94.23 %93.30 %
Number of salaries quoted979339761273729
Average salary£42,500£42,500£42,500
90% of jobs offered a salary of more than£27,500£26,500£25,000
10% of jobs offered a salary of more than£70,000£75,000£72,500
UK excluding London average salary£38,000£37,500£36,500
% change year-on-year
+1.33 %+2.73 %

Helpdesk Engineer
Demand Trend

The chart provides the 3-month moving total of permanent IT jobs citing Helpdesk Engineer within the UK as a proportion of the total demand within the Job Titles category.

Helpdesk Engineer Demand Trend

Helpdesk Engineer
Salary Trend

The chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Helpdesk Engineer within the UK.

Helpdesk Engineer Salary Trend

Helpdesk Engineer
Salary Histogram

The chart provides a salary histogram for IT jobs citing Helpdesk Engineer over the 3 months to 22 May 2012 within the UK.

Helpdesk Engineer Salary Histogram

Helpdesk Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Helpdesk Engineer within the UK over the 3 months to 22 May 2012. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

LocationRank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
EnglandDown-1290£25,000+2.04 %
South EastDown-4539£22,250-9.18 %
LondonDown-221£30,000-
North WestDown-117£27,500+3.77 %
BerkshireDown-2213£26,000-
CheshireNew entry-10£28,500-
East of EnglandUp+18£25,000+4.16 %
CambridgeshireDown-58£25,000+2.04 %
ReadingDown-68£26,000-20.00 %
OxfordshireUp+77£24,000+37.14 %
WilmslowNew entry-6£28,500-
ScotlandNew entry-6£15,000-
ManchesterDown-65£27,500+3.77 %
SurreyDown-335£22,000-12.00 %
BuckinghamshireNew entry-5£20,500-
West SussexUp+84£19,000-22.44 %
WorthingNew entry-4£19,000-
AberdeenNew entry-4£15,000-
CambridgeUp+23£17,000-29.89 %
BracknellNew entry-3--
NorthwichNew entry-3£19,500-
StockportNew entry-3£27,500-
UxbridgeNew entry-3£30,000-
WindsorUp+122£25,000+92.30 %
West MidlandsDown-222£16,000-8.57 %
GuildfordDown-262£22,000-12.00 %
EdinburghNew entry-2£22,500-
ChorleyNew entry-2£14,500-
CheshamNew entry-2£19,750-
KentNew entry-2£18,500-

Helpdesk Engineer
Top 30 Related IT Skills

For the 6 months to 22 May 2012, IT jobs within the UK that cited Helpdesk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Helpdesk Engineer in their job title.

1158 (77.45 %)Windows
293 (45.59 %)Microsoft
366 (32.35 %)SQL Server
464 (31.37 %)MS Excel
559 (28.92 %)Active Directory
656 (27.45 %)Windows Server 2003
750 (24.51 %)TCP/IP
846 (22.55 %)DNS
943 (21.08 %)MS Office
1041 (20.10 %)SQL
1041 (20.10 %)MS Exchange
1137 (18.14 %)Windows Server 2008
1234 (16.67 %)Windows XP
1329 (14.22 %)Linux
1427 (13.24 %)VMware
1526 (12.75 %)Exchange Server 2007
1624 (11.76 %)Windows 7
1624 (11.76 %)Microsoft Certification
1723 (11.27 %)Internet
1822 (10.78 %)Firewall
1822 (10.78 %)SharePoint
1822 (10.78 %)Exchange Server 2010
1921 (10.29 %)VMware Infrastructure
1921 (10.29 %)DHCP
1921 (10.29 %)Cisco
1921 (10.29 %)Windows 2000
2019 (9.314 %)MCITP
2019 (9.314 %)Citrix
2019 (9.314 %)LAN
2118 (8.824 %)IIS

Helpdesk Engineer
Top Related IT Skills by Category

For the 6 months to 22 May 2012, IT jobs within the UK that cited Helpdesk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Helpdesk Engineer in their job title. Up to 20 skills are shown per category.

IT Job Market, Application Development CategoryApplication Development
16 (2.941 %)XML
23 (1.471 %)HTML
23 (1.471 %)SOAP
23 (1.471 %)Web Services
31 (0.490 %)EDI
IT Job Market, Application Platforms CategoryApplication Platforms
141 (20.10 %)MS Exchange
226 (12.75 %)Exchange Server 2007
322 (10.78 %)Exchange Server 2010
322 (10.78 %)SharePoint
418 (8.824 %)IIS
517 (8.333 %)Exchange Server 2003
65 (2.451 %)Apache
74 (1.961 %)Lotus Notes
74 (1.961 %)Blackberry Enterprise Server
83 (1.471 %)Tomcat
92 (0.980 %)Lotus Domino
IT Job Market, Applications CategoryApplications
164 (31.37 %)MS Excel
243 (21.08 %)MS Office
32 (0.980 %)MS PowerPoint
IT Job Market, Business Applications CategoryBusiness Applications
12 (0.980 %)BPCS
IT Job Market, Communications & Networking CategoryCommunications & Networking
150 (24.51 %)TCP/IP
246 (22.55 %)DNS
323 (11.27 %)Internet
422 (10.78 %)Firewall
521 (10.29 %)DHCP
619 (9.314 %)LAN
716 (7.843 %)SAN
815 (7.353 %)WAN
913 (6.373 %)VLAN
1011 (5.392 %)VPN
117 (3.431 %)Wireless
126 (2.941 %)Broadband
135 (2.451 %)ADSL
144 (1.961 %)VoIP
153 (1.471 %)Wi-Fi
153 (1.471 %)TETRA
162 (0.980 %)Cisco PIX
162 (0.980 %)iSCSI
162 (0.980 %)Cisco ASA
162 (0.980 %)DSL
IT Job Market, Database & Business Intelligence CategoryDatabase & Business Intelligence
166 (32.35 %)SQL Server
23 (1.471 %)SQL Server 2000
23 (1.471 %)SQL Server 2005
IT Job Market, General CategoryGeneral
116 (7.843 %)French Language
214 (6.863 %)German Language
312 (5.882 %)Telecoms
312 (5.882 %)Spanish Language
410 (4.902 %)Finance
57 (3.431 %)Japanese Language
65 (2.451 %)Italian Language
73 (1.471 %)Legal
81 (0.490 %)Manufacturing
81 (0.490 %)Marketing
81 (0.490 %)Automotive
81 (0.490 %)Law
81 (0.490 %)Pharmaceutical
IT Job Market, Miscellaneous CategoryMiscellaneous
18 (3.922 %)Blackberry
25 (2.451 %)Computer Science
32 (0.980 %)SaaS
32 (0.980 %)Enterprise Storage
41 (0.490 %)iPad
41 (0.490 %)Celerra
41 (0.490 %)iPhone
41 (0.490 %)Cloud Computing
41 (0.490 %)Device Driver
41 (0.490 %)Smartphone
41 (0.490 %)Mathematics
41 (0.490 %)Physics
IT Job Market, Operating Systems CategoryOperating Systems
1158 (77.45 %)Windows
256 (27.45 %)Windows Server 2003
337 (18.14 %)Windows Server 2008
434 (16.67 %)Windows XP
529 (14.22 %)Linux
624 (11.76 %)Windows 7
721 (10.29 %)Windows 2000
818 (8.824 %)Windows Vista
95 (2.451 %)Windows 2000 Server
103 (1.471 %)Windows NT
112 (0.980 %)UNIX
112 (0.980 %)NetWare
112 (0.980 %)Mac OS X
112 (0.980 %)Windows CE
121 (0.490 %)AIX
121 (0.490 %)HPUX
121 (0.490 %)Solaris
121 (0.490 %)Android
IT Job Market, Processes & Methodologies CategoryProcesses & Methodologies
118 (8.824 %)ITIL
213 (6.373 %)Service Delivery
37 (3.431 %)SIEM
44 (1.961 %)WFM
53 (1.471 %)ERP
62 (0.980 %)CRM
62 (0.980 %)E-Commerce
62 (0.980 %)Time Management
62 (0.980 %)Data Entry
71 (0.490 %)Network Management
71 (0.490 %)CAD
71 (0.490 %)System Testing
71 (0.490 %)ITSM
71 (0.490 %)Document Management
IT Job Market, Programming Languages CategoryProgramming Languages
141 (20.10 %)SQL
213 (6.373 %)Java
213 (6.373 %)JavaScript
310 (4.902 %)C
IT Job Market, Qualifications CategoryQualifications
124 (11.76 %)Microsoft Certification
219 (9.314 %)MCITP
318 (8.824 %)Degree
416 (7.843 %)Cisco Certification
514 (6.863 %)CCNA
514 (6.863 %)MCSE
613 (6.373 %)VMware Certified Professional (VCP)
711 (5.392 %)MCP
86 (2.941 %)MCSA
93 (1.471 %)A+ Certification
102 (0.980 %)HND
102 (0.980 %)MCTS
111 (0.490 %)CCNP
111 (0.490 %)CCA
111 (0.490 %)Citrix Certification
IT Job Market, Quality Assurance & Compliance CategoryQuality Assurance & Compliance
19 (4.412 %)SLA
IT Job Market, System Software CategorySystem Software
159 (28.92 %)Active Directory
221 (10.29 %)VMware Infrastructure
313 (6.373 %)vSphere
47 (3.431 %)Terminal Services
53 (1.471 %)VMware ESX
53 (1.471 %)Citrix Presentation Server
53 (1.471 %)VMware Server
62 (0.980 %)Hyper-V
62 (0.980 %)Terminal Server
62 (0.980 %)VMware ESXi
71 (0.490 %)Microsoft Virtual Server
IT Job Market, Systems Management CategorySystems Management
14 (1.961 %)Backup Exec
22 (0.980 %)SCCM
31 (0.490 %)Systems Management Server (SMS)
31 (0.490 %)Norton AntiVirus
IT Job Market, Vendors CategoryVendors
193 (45.59 %)Microsoft
227 (13.24 %)VMware
321 (10.29 %)Cisco
419 (9.314 %)Citrix
513 (6.373 %)Oracle
513 (6.373 %)SAP
610 (4.902 %)Symantec
76 (2.941 %)HP
84 (1.961 %)Lotus
93 (1.471 %)Apple
93 (1.471 %)Novell
93 (1.471 %)SonicWALL
93 (1.471 %)Draytek
102 (0.980 %)M86 Security
102 (0.980 %)Lumension
102 (0.980 %)Clearswift
102 (0.980 %)Dell
111 (0.490 %)EMC
111 (0.490 %)Avaya
111 (0.490 %)Toshiba