Help Desk Engineer Jobs in England

Help Desk Engineer
UK > England

The median Help Desk Engineer salary in England is £27,500 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 779 879 1106
Rank change year-on-year +100 +227 -284
Permanent jobs requiring a Help Desk Engineer 43 62 26
As % of all permanent jobs advertised in England 0.051% 0.066% 0.020%
As % of the Job Titles category 0.054% 0.073% 0.021%
Number of salaries quoted 39 61 22
10th Percentile £21,000 £24,000 £19,650
25th Percentile £21,250 £27,500 £21,250
Median annual salary (50th Percentile) £27,500 £30,000 £31,125
Median % change year-on-year -8.33% -3.61% +22.06%
75th Percentile £34,125 £32,500 £35,500
90th Percentile £47,250 £37,500 £37,500
UK median annual salary £27,500 £30,000 £28,000
% change year-on-year -8.33% +7.14% +9.80%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,251 85,470 125,579
% of permanent jobs with a recognized job title 94.48% 91.57% 96.08%
Number of salaries quoted 60,137 54,051 75,614
10th Percentile £28,500 £32,626 £32,500
25th Percentile £38,000 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,899 £60,000
Median % change year-on-year -12.15% +1.50% +9.09%
75th Percentile £71,991 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £52,686 £60,000 £60,000
% change year-on-year -12.19% - +9.09%

Help Desk Engineer
Job Vacancy Trend in England

Job postings that featured Help Desk Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Help Desk Engineer in England

Help Desk Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing Help Desk Engineer in England.

Salary trend for Help Desk Engineer in England

Help Desk Engineer
Salary Histogram in England

Salary distribution for jobs citing Help Desk Engineer in England over the 6 months to 26 April 2024.

Salary histogram for Help Desk Engineer in England

Help Desk Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Engineer within the England region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +21 21 £28,500 -5.00% 9
North of England +54 15 £25,500 -16.39% 4
North East - 6 £29,500 - 1
North West +11 5 £25,500 - 1
Yorkshire +96 4 £22,000 -27.87% 2
West Midlands +26 4 £35,000 +32.08% 2
Midlands +3 4 £35,000 +35.92% 3
South West -24 2 £21,500 -14.00% 1
London +127 1 £35,000 +12.90% 3
Help Desk Engineer
UK

Help Desk Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 26 April 2024, Help Desk Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Help Desk Engineer in the job title.

1 29 (67.44%) Windows
2 23 (53.49%) Microsoft 365
3 22 (51.16%) Social Skills
3 22 (51.16%) Customer Service
4 20 (46.51%) Microsoft
5 18 (41.86%) Windows 10
6 14 (32.56%) Active Directory
7 13 (30.23%) Microsoft Certification
7 13 (30.23%) Network+ Certification
7 13 (30.23%) VLAN
8 12 (27.91%) Azure
9 11 (25.58%) Entra ID
9 11 (25.58%) SharePoint
10 10 (23.26%) WAN
10 10 (23.26%) Microsoft Exchange
10 10 (23.26%) ADSL
10 10 (23.26%) Broadband
10 10 (23.26%) LAN
10 10 (23.26%) CCNA
10 10 (23.26%) Cisco Certification
10 10 (23.26%) Cisco
10 10 (23.26%) Wireless
10 10 (23.26%) Telecoms
10 10 (23.26%) MCITP
11 9 (20.93%) AWS
11 9 (20.93%) Problem-Solving
12 8 (18.60%) Android
12 8 (18.60%) Apple iOS
13 7 (16.28%) Infrastructure Engineering
13 7 (16.28%) SLA

Help Desk Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (25.58%) SharePoint
2 10 (23.26%) Microsoft Exchange
Applications
1 7 (16.28%) Microsoft Office
Cloud Services
1 23 (53.49%) Microsoft 365
2 12 (27.91%) Azure
3 11 (25.58%) Entra ID
4 9 (20.93%) AWS
5 2 (4.65%) Dynamics 365
6 1 (2.33%) Rubrik
Communications & Networking
1 13 (30.23%) VLAN
2 10 (23.26%) ADSL
2 10 (23.26%) Broadband
2 10 (23.26%) LAN
2 10 (23.26%) WAN
2 10 (23.26%) Wireless
3 6 (13.95%) VoIP
4 4 (9.30%) Internet
5 3 (6.98%) Firewall
5 3 (6.98%) IPv4
5 3 (6.98%) VPN
6 2 (4.65%) TCP/IP
6 2 (4.65%) Unified Communications
7 1 (2.33%) Remote Desktop
7 1 (2.33%) SAN
Database & Business Intelligence
1 1 (2.33%) SQL Server
1 1 (2.33%) SQL Server Reporting Services
General
1 22 (51.16%) Social Skills
2 10 (23.26%) Telecoms
3 3 (6.98%) Analytical Skills
3 3 (6.98%) Law
4 2 (4.65%) Aerospace
4 2 (4.65%) Retail
Miscellaneous
1 2 (4.65%) Video Conferencing
2 1 (2.33%) Public Cloud
Operating Systems
1 29 (67.44%) Windows
2 18 (41.86%) Windows 10
3 8 (18.60%) Android
3 8 (18.60%) Apple iOS
4 3 (6.98%) Linux
4 3 (6.98%) Windows Server
5 2 (4.65%) Unix
6 1 (2.33%) Windows 7
Processes & Methodologies
1 22 (51.16%) Customer Service
2 9 (20.93%) Problem-Solving
3 7 (16.28%) Infrastructure Engineering
4 3 (6.98%) Cybersecurity
4 3 (6.98%) ITIL
4 3 (6.98%) Remote Monitoring and Management
5 2 (4.65%) Multi-Factor Authentication
5 2 (4.65%) Network Management
5 2 (4.65%) Service Delivery
6 1 (2.33%) Break/Fix
6 1 (2.33%) Computer Science
6 1 (2.33%) Conflict Resolution
6 1 (2.33%) CRM
6 1 (2.33%) Customer Requirements
6 1 (2.33%) Cyber Threat Intelligence
6 1 (2.33%) Data Loss Prevention
6 1 (2.33%) IT Strategy
6 1 (2.33%) Line Management
6 1 (2.33%) Project Delivery
6 1 (2.33%) Threat Intelligence
Qualifications
1 13 (30.23%) Microsoft Certification
1 13 (30.23%) Network+ Certification
2 10 (23.26%) CCNA
2 10 (23.26%) Cisco Certification
2 10 (23.26%) MCITP
3 3 (6.98%) DV Cleared
3 3 (6.98%) MCP
3 3 (6.98%) MCSA
3 3 (6.98%) MCSE
3 3 (6.98%) Security Cleared
4 2 (4.65%) Azure Certification
4 2 (4.65%) HNC
4 2 (4.65%) SC Cleared
5 1 (2.33%) Degree
Quality Assurance & Compliance
1 7 (16.28%) SLA
System Software
1 14 (32.56%) Active Directory
2 4 (9.30%) Hyper-V
2 4 (9.30%) VMware Infrastructure
3 3 (6.98%) GPFS
3 3 (6.98%) VMware ESXi
3 3 (6.98%) vSphere
Vendors
1 20 (46.51%) Microsoft
2 10 (23.26%) Cisco
3 4 (9.30%) VMware
4 3 (6.98%) Acronis
4 3 (6.98%) CheckPoint
4 3 (6.98%) Datto
4 3 (6.98%) Draytek
4 3 (6.98%) Google
4 3 (6.98%) SonicWALL
4 3 (6.98%) Sophos
5 2 (4.65%) Forcepoint
5 2 (4.65%) Siemens
6 1 (2.33%) Apple
6 1 (2.33%) Citrix