The table below looks at the statistics for the Service Support Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Support Manager in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Services Support Manager
Rank 871 834 857
Rank change year-on-year
-37 +23
Permanent jobs requiring a Service Support Manager 33 27 35
As % of all permanent IT jobs located in the UK 0.029% 0.026% 0.030%
As % of the Job Titles category 0.031% 0.027% 0.032%
Number of salaries quoted 23 20 33
Average salary £62,000 £48,250 £45,000
Average salary % change year-on-year
+28.49% +7.22%
90% offered a salary of more than £37,500 £32,500 £31,200
10% offered a salary of more than £74,000 £66,000 £94,800
UK excluding London average salary £60,000 £47,500 £36,000
% change year-on-year
+26.31% +31.94%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
107924 99127 110240
As % of all permanent IT jobs located in the UK 94.46% 94.27% 95.15%
Number of salaries quoted 87419 82406 94006
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Support Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Support Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Support Manager Jobs Demand Trend in the UK

Service Support Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Support Manager within the UK.

Service Support Manager Salary Trend in the UK

Service Support Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Support Manager over the 3 months to 18 September 2014 within the UK.

Service Support Manager Salary Histogram in the UK

Service Support Manager
Top 25 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Support Manager within the UK over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -44 24 £65,000 +34.71% 2
London -32 10 £66,000 +1.53% 2
South East -11 5 £51,250 -2.38%
South Wales - 5 £37,500 - 1
Wales - 5 £37,500 - 1
West Midlands - 4 £65,000 -
Birmingham - 4 £65,000 -
Cardiff - 4 £37,500 -
Hampshire - 3 £65,000 -
East of England -18 2 £40,000 -18.36%
Surrey - 2 £26,500 -
Nottinghamshire +2 1 - -
City of London 0 1 £80,000 +48.83%
Nottingham -3 1 - -
Manchester -12 1 £50,000 +5.26%
South West -12 1 - -
East Midlands -14 1 - -
North West -19 1 £50,000 +5.26%
Wiltshire - 1 - -
Newport - 1 £31,500 - 1
Southampton - 1 £37,500 -
Swindon - 1 - -
Bedfordshire - 1 - -
Cambridgeshire - 1 £40,000 -
Luton - 1 - -

Service Support Manager
Top 30 Related IT Skills

For the 6 months to 18 September 2014, IT jobs within the UK that cited Service Support Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Support Manager in their job title.

1 40 (54.05%) ITIL
2 25 (33.78%) Service Delivery
3 22 (29.73%) SLA
4 15 (20.27%) Finance
5 12 (16.22%) Incident Management
6 11 (14.86%) Continuous Improvement
6 11 (14.86%) Service Management
6 11 (14.86%) ITIL Certification
6 11 (14.86%) Active Directory
6 11 (14.86%) Windows
6 11 (14.86%) Line Management
7 10 (13.51%) Legal
7 10 (13.51%) Problem Management
8 9 (12.16%) Change Management
9 8 (10.81%) Telecoms
9 8 (10.81%) Microsoft
9 8 (10.81%) Performance Management
10 7 (9.46%) Retail
10 7 (9.46%) MS Excel
10 7 (9.46%) Mentoring
11 6 (8.11%) Analytical Skills
11 6 (8.11%) ServiceNow
12 5 (6.76%) Citrix
12 5 (6.76%) Project Management
12 5 (6.76%) Law
12 5 (6.76%) Banking
13 4 (5.41%) Derivative
13 4 (5.41%) Degree
13 4 (5.41%) Root Cause Analysis
13 4 (5.41%) Manufacturing

Service Support Manager
Top Related IT Skills by Category

For the 6 months to 18 September 2014, IT jobs within the UK that cited Service Support Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Support Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (5.41%) SharePoint
2 3 (4.05%) MS Exchange
3 2 (2.70%) Exchange Server 2007
3 2 (2.70%) SharePoint 2010
3 2 (2.70%) Lync
4 1 (1.35%) Blackberry Enterprise Server
Applications
1 7 (9.46%) MS Excel
2 4 (5.41%) MS Office
Business Applications
1 1 (1.35%) Remedy ITSM
1 1 (1.35%) Dynamics CRM
1 1 (1.35%) Dynamics AX
Communications & Networking
1 3 (4.05%) Wi-Fi
2 2 (2.70%) Broadband
2 2 (2.70%) LAN
2 2 (2.70%) VoIP
2 2 (2.70%) WAN
2 2 (2.70%) TCP/IP
3 1 (1.35%) HTTPS
3 1 (1.35%) VPN
3 1 (1.35%) SAN
General
1 15 (20.27%) Finance
2 10 (13.51%) Legal
3 8 (10.81%) Telecoms
4 7 (9.46%) Retail
5 5 (6.76%) Law
5 5 (6.76%) Banking
6 4 (5.41%) Manufacturing
7 3 (4.05%) Investment Banking
8 2 (2.70%) Billing
9 1 (1.35%) Advertising
9 1 (1.35%) Games
9 1 (1.35%) Marketing
Libraries, Frameworks & Software Standards
1 1 (1.35%) Middleware
1 1 (1.35%) .NET
Miscellaneous
1 6 (8.11%) Analytical Skills
2 4 (5.41%) Derivative
3 2 (2.70%) IVR
3 2 (2.70%) CMDB
3 2 (2.70%) Management Information System
3 2 (2.70%) Blackberry
4 1 (1.35%) EPoS
4 1 (1.35%) Data Protection Act
Operating Systems
1 11 (14.86%) Windows
2 3 (4.05%) Windows 7
3 2 (2.70%) Windows Server 2008
4 1 (1.35%) Windows 8
4 1 (1.35%) Windows Server 2012
Processes & Methodologies
1 40 (54.05%) ITIL
2 25 (33.78%) Service Delivery
3 12 (16.22%) Incident Management
4 11 (14.86%) Continuous Improvement
4 11 (14.86%) Service Management
4 11 (14.86%) Line Management
5 10 (13.51%) Problem Management
6 9 (12.16%) Change Management
7 8 (10.81%) Performance Management
8 7 (9.46%) Mentoring
9 5 (6.76%) Project Management
10 4 (5.41%) Root Cause Analysis
10 4 (5.41%) Quality Management
10 4 (5.41%) Configuration Management
10 4 (5.41%) Coaching
11 3 (4.05%) Service Desk Management
11 3 (4.05%) CRM
11 3 (4.05%) Disaster Recovery
11 3 (4.05%) ITSM
12 2 (2.70%) Asset Management
Programming Languages
1 2 (2.70%) C
1 2 (2.70%) SQL
Qualifications
1 11 (14.86%) ITIL Certification
2 4 (5.41%) Degree
3 2 (2.70%) SC Cleared
3 2 (2.70%) Security Cleared
4 1 (1.35%) CCA
4 1 (1.35%) Citrix Certification
4 1 (1.35%) Cisco Certification
4 1 (1.35%) Microsoft Certification
4 1 (1.35%) MCSE
4 1 (1.35%) MCSA
4 1 (1.35%) MCP
4 1 (1.35%) CCNA
4 1 (1.35%) MCTS
4 1 (1.35%) MCITP
4 1 (1.35%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 22 (29.73%) SLA
System Software
1 11 (14.86%) Active Directory
2 2 (2.70%) Microsoft App-V
2 2 (2.70%) Citrix Presentation Server
2 2 (2.70%) XenApp
2 2 (2.70%) XenDesktop
3 1 (1.35%) Hyper-V
3 1 (1.35%) VMware Infrastructure
Systems Management
1 3 (4.05%) SCCM
2 2 (2.70%) Cisco UCCX
3 1 (1.35%) SCOM
3 1 (1.35%) Backup Exec
Vendors
1 8 (10.81%) Microsoft
2 6 (8.11%) ServiceNow
3 5 (6.76%) Citrix
4 2 (2.70%) VMware
4 2 (2.70%) Hyperion
4 2 (2.70%) SAP
4 2 (2.70%) Cisco
4 2 (2.70%) Novell
4 2 (2.70%) Pegasus
5 1 (1.35%) Symantec
5 1 (1.35%) Remedy
5 1 (1.35%) McAfee
5 1 (1.35%) Sophos
5 1 (1.35%) Nokia
5 1 (1.35%) Interwoven
Newport, Gwent
Global Technology Solutions Ltd
Salary: £28000 - £35000 per annum + bonus+ben
Posted: 3 days ago
South East London
Linkpoint Resources
Salary: From £34,000 to £36,000 per annum
Posted: 6 days ago