The table below looks at the statistics for the Service Support Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Support Manager in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Services Support Manager
Rank 867 877 886
Rank change year-on-year
+10 +9
Permanent jobs requiring a Service Support Manager 84 64 63
As % of all permanent IT jobs located in the UK 0.083% 0.061% 0.061%
As % of the Job Titles category 0.086% 0.063% 0.064%
Number of salaries quoted 79 60 44
Average salary £45,000 £50,000 £46,500
Average salary % change year-on-year
-10.00% +7.52%
90% offered a salary of more than £32,500 £36,700 £36,800
10% offered a salary of more than £63,500 £65,000 £70,000
UK excluding London average salary £41,500 £45,000 £45,000
% change year-on-year
-7.77% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
97552 100837 99178
As % of all permanent IT jobs located in the UK 96.12% 96.44% 96.24%
Number of salaries quoted 81926 83590 79842
Average salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Support Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Support Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Support Manager Jobs Demand Trend in the UK

Service Support Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Support Manager within the UK.

Service Support Manager Salary Trend in the UK

Service Support Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Support Manager over the 3 months to 5 February 2016 within the UK.

Service Support Manager Salary Histogram in the UK

Service Support Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Support Manager within the UK over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +27 82 £45,000 -10.00% 7
London +19 45 £47,500 -12.03% 4
South East +5 16 £41,500 -36.15% 1
Oxfordshire +1 8 £41,500 - 1
Oxford -8 8 £41,500 -
Birmingham - 7 £31,500 -
West Midlands - 7 £31,500 - 1
City of London +55 6 £50,000 -2.43%
Yorkshire +14 5 £35,000 +12.00%
East of England +4 5 £55,000 +10.00%
North Yorkshire +21 4 £35,000 +45.83%
Harrogate - 4 £35,000 -
Colchester - 4 £55,000 -
Essex - 4 £55,000 -
Surrey +5 3 £45,000 -30.76%
South West -10 3 £80,000 +88.23%
Chiswick - 3 £60,000 -
Croydon - 2 £60,000 -
Gloucester - 2 £80,000 -
Southampton - 2 £38,750 -
Staines - 2 £45,000 -
Glasgow - 2 £47,500 -
Scotland - 2 £47,500 -
Berkshire - 2 £58,750 -
Hampshire - 2 £38,750 -
Gloucestershire - 2 £80,000 -
Cheshire +12 1 £31,000 -31.11%
West Yorkshire +2 1 £39,500 +21.53%
North West -2 1 £31,000 -31.11%
Buckinghamshire - 1 - -

Service Support Manager
Top 30 Related IT Skills

For the 6 months to 5 February 2016, IT jobs within the UK that cited Service Support Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Support Manager in their job title.

1 87 (60.00%) ITIL
2 58 (40.00%) Service Delivery
3 43 (29.66%) Windows
4 37 (25.52%) Service Management
5 31 (21.38%) SLA
6 30 (20.69%) Finance
7 29 (20.00%) ITIL Certification
8 27 (18.62%) Active Directory
9 24 (16.55%) Incident Management
9 24 (16.55%) Windows Server
10 23 (15.86%) Windows 7
11 21 (14.48%) Problem Management
11 21 (14.48%) Windows Server 2008
11 21 (14.48%) Microsoft
12 20 (13.79%) Windows Server 2012
13 18 (12.41%) Law
14 17 (11.72%) Continuous Improvement
15 16 (11.03%) MS Exchange
16 15 (10.34%) Citrix
16 15 (10.34%) Mentoring
17 14 (9.66%) People Management
17 14 (9.66%) SQL Server
17 14 (9.66%) VMware
17 14 (9.66%) ITSM
18 13 (8.97%) Legal
18 13 (8.97%) Stakeholder Management
18 13 (8.97%) SAP
18 13 (8.97%) Performance Management
18 13 (8.97%) Coaching
18 13 (8.97%) Line Management

Service Support Manager
Top Related IT Skills by Category

For the 6 months to 5 February 2016, IT jobs within the UK that cited Service Support Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Support Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (11.03%) MS Exchange
2 10 (6.90%) Exchange Server 2010
3 9 (6.21%) Exchange Server 2007
4 5 (3.45%) Blackberry Enterprise Server
5 4 (2.76%) IIS
6 2 (1.38%) CMS
6 2 (1.38%) Exchange Server 2013
6 2 (1.38%) SAS
6 2 (1.38%) SharePoint
6 2 (1.38%) SharePoint 2010
7 1 (0.69%) Exchange Server 2003
Applications
1 11 (7.59%) MS Excel
1 11 (7.59%) MS Office
2 3 (2.07%) MS PowerPoint
Business Applications
1 5 (3.45%) SAP SM
2 3 (2.07%) Oracle Financials
2 3 (2.07%) SAP CO
2 3 (2.07%) SAP FI
2 3 (2.07%) SAP FI/CO
2 3 (2.07%) SAP SRM
3 2 (1.38%) SAP Oil and Gas
4 1 (0.69%) Oracle EBS R12
4 1 (0.69%) Remedy ITSM
Cloud Services
1 5 (3.45%) Office 365
2 3 (2.07%) SaaS
3 2 (1.38%) Microsoft Azure
4 1 (0.69%) Cloud Computing
4 1 (0.69%) IaaS
4 1 (0.69%) SuccessFactors
Communications & Networking
1 10 (6.90%) TCP/IP
2 9 (6.21%) WAN
3 8 (5.52%) LAN
4 6 (4.14%) DNS
4 6 (4.14%) Firewall
5 5 (3.45%) ATM
5 5 (3.45%) Broadband
5 5 (3.45%) DHCP
6 4 (2.76%) 3G
6 4 (2.76%) 4G
6 4 (2.76%) GPRS
6 4 (2.76%) GSM
6 4 (2.76%) PSTN
6 4 (2.76%) Remote Desktop
7 3 (2.07%) Intranet
7 3 (2.07%) SAN
7 3 (2.07%) VPN
8 2 (1.38%) NAS
9 1 (0.69%) Cisco ASA
9 1 (0.69%) Extranet
Database & Business Intelligence
1 14 (9.66%) SQL Server
2 4 (2.76%) MySQL
3 3 (2.07%) SAP BI
3 3 (2.07%) SAP BW
4 2 (1.38%) SQL Server 2008
5 1 (0.69%) OLTP
5 1 (0.69%) Oracle Database
5 1 (0.69%) Oracle Database 11g
5 1 (0.69%) Pentaho
5 1 (0.69%) SAP HANA
5 1 (0.69%) SQL Server Integration Services
5 1 (0.69%) SQL Server Reporting Services
Development Applications
1 3 (2.07%) JIRA
2 1 (0.69%) MSI
General
1 30 (20.69%) Finance
2 18 (12.41%) Law
3 13 (8.97%) Legal
4 9 (6.21%) Marketing
5 7 (4.83%) Retail
6 6 (4.14%) Banking
7 5 (3.45%) Telecoms
8 4 (2.76%) Advertising
8 4 (2.76%) Financial Institution
9 3 (2.07%) Investment Banking
10 2 (1.38%) Electronics
10 2 (1.38%) Manufacturing
11 1 (0.69%) Private Banking
11 1 (0.69%) Publishing
Libraries, Frameworks & Software Standards
1 7 (4.83%) CSS
2 6 (4.14%) .NET
3 3 (2.07%) HTML
3 3 (2.07%) Web Services
4 2 (1.38%) .NET Framework
5 1 (0.69%) EDI
5 1 (0.69%) J2EE
5 1 (0.69%) Mason
Miscellaneous
1 10 (6.90%) Analytical Skills
2 9 (6.21%) Blackberry
3 8 (5.52%) Data Centre
4 6 (4.14%) Statistics
5 4 (2.76%) FMCG
5 4 (2.76%) Management Information System
6 2 (1.38%) Private Cloud
7 1 (0.69%) Computer Science
7 1 (0.69%) EqualLogic
7 1 (0.69%) Fat Client
7 1 (0.69%) Foreign Exchange (FX)
7 1 (0.69%) Hedge funds
7 1 (0.69%) Thin Client
Operating Systems
1 43 (29.66%) Windows
2 24 (16.55%) Windows Server
3 23 (15.86%) Windows 7
4 21 (14.48%) Windows Server 2008
5 20 (13.79%) Windows Server 2012
6 7 (4.83%) Android
7 6 (4.14%) Windows Server 2003
7 6 (4.14%) Windows Vista
8 5 (3.45%) Windows 10
8 5 (3.45%) Windows 8
9 2 (1.38%) Linux
9 2 (1.38%) Unix
9 2 (1.38%) Windows XP
10 1 (0.69%) Apple iOS
Processes & Methodologies
1 87 (60.00%) ITIL
2 58 (40.00%) Service Delivery
3 37 (25.52%) Service Management
4 24 (16.55%) Incident Management
5 21 (14.48%) Problem Management
6 17 (11.72%) Continuous Improvement
7 15 (10.34%) Mentoring
8 14 (9.66%) ITSM
8 14 (9.66%) People Management
9 13 (8.97%) Coaching
9 13 (8.97%) Line Management
9 13 (8.97%) Performance Management
9 13 (8.97%) Stakeholder Management
10 12 (8.28%) Change Management
10 12 (8.28%) Service Desk Management
11 9 (6.21%) Change Control
11 9 (6.21%) Project Management
12 8 (5.52%) PRINCE2
13 7 (4.83%) Business Intelligence
13 7 (4.83%) Supplier Management
Programming Languages
1 12 (8.28%) SQL
2 5 (3.45%) JavaScript
3 3 (2.07%) Java
4 1 (0.69%) VBA
Qualifications
1 29 (20.00%) ITIL Certification
2 7 (4.83%) Security Cleared
3 6 (4.14%) Degree
3 6 (4.14%) SC Cleared
4 4 (2.76%) Microsoft Certification
5 3 (2.07%) MCITP
5 3 (2.07%) MCSE
6 2 (1.38%) MCP
7 1 (0.69%) HND
7 1 (0.69%) ITIL Foundation Certificate
7 1 (0.69%) MCTS
7 1 (0.69%) PMI Certification
7 1 (0.69%) PMP
7 1 (0.69%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 31 (21.38%) SLA
System Software
1 27 (18.62%) Active Directory
2 9 (6.21%) VMware Infrastructure
3 8 (5.52%) Hyper-V
4 4 (2.76%) VirtualBox
4 4 (2.76%) vSphere
5 2 (1.38%) vCloud
5 2 (1.38%) VMware ESX
6 1 (0.69%) XenDesktop
Systems Management
1 4 (2.76%) AirWatch
2 3 (2.07%) Backup Exec
3 1 (0.69%) Norton AntiVirus
3 1 (0.69%) Oracle Enterprise Manager
3 1 (0.69%) SCCM
3 1 (0.69%) SCOM
Vendors
1 21 (14.48%) Microsoft
2 15 (10.34%) Citrix
3 14 (9.66%) VMware
4 13 (8.97%) SAP
5 9 (6.21%) Cisco
6 6 (4.14%) Apple
7 5 (3.45%) Oracle
8 4 (2.76%) Assembla
8 4 (2.76%) MobileIron
9 3 (2.07%) HP
9 3 (2.07%) Remedy
9 3 (2.07%) Sun
10 2 (1.38%) Bloomberg
10 2 (1.38%) Hyperion
10 2 (1.38%) NetApp
10 2 (1.38%) Reuters
11 1 (0.69%) Dell
11 1 (0.69%) EMC
11 1 (0.69%) Fidessa
11 1 (0.69%) PeopleSoft
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