The statistics below represent IT jobs advertised across the UK that had Service Support Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 June 2016 with a comparison to same period over 2 years.

3 months to
27 Jun 2016
Same period 2015 Same period 2014
Services Support Manager
Rank 850 902 895
Rank change year-on-year
+52 -7
Permanent jobs requiring a Service Support Manager 73 70 106
As % of all permanent IT jobs located in the UK 0.074% 0.064% 0.088%
As % of the Job Titles category 0.077% 0.066% 0.091%
Number of salaries quoted 66 55 98
Median salary £42,250 £50,000 £57,500
Median salary % change year-on-year
-15.50% -13.04%
90% offered a salary of more than £30,000 £35,000 £37,500
10% offered a salary of more than £55,000 £65,000 £72,500
UK excluding London median salary £32,500 £40,000 £55,000
% change year-on-year
-18.75% -27.27%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94900 105542 116515
As % of all permanent IT jobs located in the UK 96.39% 96.47% 96.49%
Number of salaries quoted 80031 87022 95416
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £27,000
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Support Manager
Jobs Demand Trend

The demand trend of job ads that featured Service Support Manager in the job title.

Service Support Manager Jobs Demand Trend in the UK

Service Support Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Support Manager within the UK.

Service Support Manager Salary Trend in the UK

Service Support Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Support Manager over the 3 months to 27 June 2016 within the UK.

Service Support Manager Salary Histogram in the UK

Service Support Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Support Manager within the UK over the 3 months to 27 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +37 68 £37,500 -25.00% 5
London +5 17 £45,000 -25.00% 4
West Midlands +2 16 £30,000 -29.41%
South East +47 13 £37,500 -9.09% 1
South West +19 9 £32,500 -18.75%
Birmingham - 8 £30,000 -
Berkshire +16 7 £30,000 -53.84%
Bracknell -2 5 £30,000 -53.84%
Tamworth - 5 - -
Bristol - 5 £30,000 -
Staffordshire - 5 - -
North West +6 4 £46,000 +19.71%
Wiltshire - 4 £32,500 -
Yorkshire +34 3 £57,500 +47.43%
East Midlands - 3 £27,500 -
Shropshire - 3 £42,500 -
Surrey - 3 £37,500 - 1
Chippenham - 3 £32,500 -
Telford - 3 £42,500 -
City of London +51 2 £37,750 -37.08% 1
Cheshire +38 2 £42,000 -9.18%
Buckinghamshire +30 2 £47,500 -
Scotland +6 2 £42,500 -29.16% 1
Manchester 0 2 £50,000 +30.12%
Leicestershire - 2 £27,500 -
North Yorkshire - 2 £57,500 -
Milton Keynes - 2 £47,500 -
Chester - 2 £42,000 -
Leicester - 2 £27,500 -
Harrogate - 2 £57,500 -

Service Support Manager Skill Set
Top 30 Related IT Skills

For the 6 months to 27 June 2016, Service Support Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Support Manager in the job title.

1 102 (61.82%) ITIL
2 84 (50.91%) Service Delivery
3 71 (43.03%) SLA
4 52 (31.52%) Finance
5 40 (24.24%) Stakeholder Management
6 34 (20.61%) Microsoft
7 33 (20.00%) Performance Management
8 32 (19.39%) Data Centre
9 31 (18.79%) Escalation Management
9 31 (18.79%) Service Management
10 28 (16.97%) Windows
10 28 (16.97%) Statistics
11 27 (16.36%) MS PowerPoint
12 26 (15.76%) Critical Success Factor
13 19 (11.52%) ITSM
13 19 (11.52%) ITIL Certification
13 19 (11.52%) Incident Management
14 18 (10.91%) Continuous Improvement
14 18 (10.91%) Active Directory
14 18 (10.91%) People Management
14 18 (10.91%) Windows Server
15 17 (10.30%) MS Excel
15 17 (10.30%) Retail
16 16 (9.70%) SQL
17 15 (9.09%) Telecoms
17 15 (9.09%) Windows Server 2008
18 14 (8.48%) Line Management
19 13 (7.88%) Change Management
20 12 (7.27%) Disaster Recovery
20 12 (7.27%) Project Management

Service Support Manager Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (7.27%) MS Exchange
2 6 (3.64%) Exchange Server 2013
2 6 (3.64%) SharePoint
3 5 (3.03%) Exchange Server 2010
4 2 (1.21%) Exchange Server 2007
4 2 (1.21%) IIS
5 1 (0.61%) CMS
5 1 (0.61%) SharePoint 2010
5 1 (0.61%) Skype for Business
Applications
1 27 (16.36%) MS PowerPoint
2 17 (10.30%) MS Excel
3 8 (4.85%) MS Office
Business Applications
1 3 (1.82%) SAP Oil and Gas
2 1 (0.61%) Dynamics CRM
2 1 (0.61%) SAP CRM
Cloud Services
1 10 (6.06%) Office 365
2 4 (2.42%) Amazon AWS
2 4 (2.42%) SaaS
3 2 (1.21%) Microsoft Azure
4 1 (0.61%) IaaS
Communications & Networking
1 7 (4.24%) TCP/IP
2 5 (3.03%) DHCP
2 5 (3.03%) DNS
2 5 (3.03%) Firewall
2 5 (3.03%) VPN
3 4 (2.42%) Broadband
3 4 (2.42%) Intranet
4 3 (1.82%) ATM
4 3 (1.82%) IPv4
4 3 (1.82%) IPv6
5 2 (1.21%) Extranet
5 2 (1.21%) IP Telephony
5 2 (1.21%) Kerberos
5 2 (1.21%) LAN
5 2 (1.21%) Network Security
5 2 (1.21%) SAN
5 2 (1.21%) WAN
6 1 (0.61%) Cisco ASA
6 1 (0.61%) Cisco IOS
6 1 (0.61%) VLAN
Database & Business Intelligence
1 11 (6.67%) SQL Server
2 4 (2.42%) SQL Server 2008
3 3 (1.82%) SQL Server 2012
4 1 (0.61%) Big Data
General
1 52 (31.52%) Finance
2 17 (10.30%) Retail
3 15 (9.09%) Telecoms
4 11 (6.67%) Legal
5 9 (5.45%) Manufacturing
6 8 (4.85%) Law
7 7 (4.24%) Banking
7 7 (4.24%) Marketing
8 5 (3.03%) Billing
9 3 (1.82%) Advertising
9 3 (1.82%) Electronics
10 2 (1.21%) Investment Banking
11 1 (0.61%) Corporate Banking
11 1 (0.61%) Dutch Language
11 1 (0.61%) French Language
11 1 (0.61%) Front Office
11 1 (0.61%) German Language
11 1 (0.61%) Publishing
11 1 (0.61%) Spanish Language
Libraries, Frameworks & Software Standards
1 7 (4.24%) .NET
2 4 (2.42%) CSS
2 4 (2.42%) Web Services
3 2 (1.21%) .NET Framework
3 2 (1.21%) EDI
4 1 (0.61%) HTML
4 1 (0.61%) XML
Miscellaneous
1 32 (19.39%) Data Centre
2 28 (16.97%) Statistics
3 11 (6.67%) Analytical Skills
4 7 (4.24%) Driving Licence
4 7 (4.24%) FMCG
4 7 (4.24%) Management Information System
5 3 (1.82%) Foreign Exchange (FX)
5 3 (1.82%) Replication
6 2 (1.21%) Blackberry
6 2 (1.21%) Private Cloud
7 1 (0.61%) CMDB
7 1 (0.61%) Data Integration
7 1 (0.61%) Handset
7 1 (0.61%) Internet of Things
7 1 (0.61%) iPad
7 1 (0.61%) iPhone
7 1 (0.61%) Machine to Machine
7 1 (0.61%) Smartphone
7 1 (0.61%) User Experience
7 1 (0.61%) Virtual Team
Operating Systems
1 28 (16.97%) Windows
2 18 (10.91%) Windows Server
3 15 (9.09%) Windows Server 2008
4 12 (7.27%) Windows 7
5 11 (6.67%) Windows Server 2012
6 7 (4.24%) Windows 10
7 4 (2.42%) Windows Server 2003
8 3 (1.82%) Mac OS X
9 2 (1.21%) Android
10 1 (0.61%) Apple iOS
10 1 (0.61%) Mac OS
10 1 (0.61%) Windows XP
Processes & Methodologies
1 102 (61.82%) ITIL
2 84 (50.91%) Service Delivery
3 40 (24.24%) Stakeholder Management
4 33 (20.00%) Performance Management
5 31 (18.79%) Escalation Management
5 31 (18.79%) Service Management
6 26 (15.76%) Critical Success Factor
7 19 (11.52%) Incident Management
7 19 (11.52%) ITSM
8 18 (10.91%) Continuous Improvement
8 18 (10.91%) People Management
9 14 (8.48%) Line Management
10 13 (7.88%) Change Management
11 12 (7.27%) Disaster Recovery
11 12 (7.27%) Problem Management
11 12 (7.27%) Project Management
12 9 (5.45%) Service Desk Management
13 8 (4.85%) Budgeting and Forecasting
13 8 (4.85%) Risk Management
13 8 (4.85%) Trend Analysis
Programming Languages
1 16 (9.70%) SQL
2 2 (1.21%) C
2 2 (1.21%) Java
2 2 (1.21%) JavaScript
3 1 (0.61%) C#
Qualifications
1 19 (11.52%) ITIL Certification
2 10 (6.06%) Microsoft Certification
3 6 (3.64%) Security Cleared
4 5 (3.03%) Degree
5 4 (2.42%) DV Cleared
5 4 (2.42%) MCITP
5 4 (2.42%) MCSE
5 4 (2.42%) SC Cleared
6 3 (1.82%) VMware Certified Professional (VCP)
7 2 (1.21%) MCP
7 2 (1.21%) Postgraduate
8 1 (0.61%) A+ Certification
8 1 (0.61%) HNC
8 1 (0.61%) ITIL Foundation Certificate
8 1 (0.61%) MCSA
8 1 (0.61%) MCTS
8 1 (0.61%) PMI Certification
8 1 (0.61%) PMP
8 1 (0.61%) PRINCE2 Practitioner
8 1 (0.61%) Six Sigma Green Belt
Quality Assurance & Compliance
1 71 (43.03%) SLA
2 3 (1.82%) ISO/IEC 27001
3 2 (1.21%) QA
4 1 (0.61%) GMP
4 1 (0.61%) HMG Infosec
4 1 (0.61%) ISO 9000
System Software
1 18 (10.91%) Active Directory
2 6 (3.64%) Hyper-V
3 4 (2.42%) vSphere
4 3 (1.82%) VMware ESXi
5 2 (1.21%) vCloud
6 1 (0.61%) Firmware
6 1 (0.61%) Terminal Services
6 1 (0.61%) VMware Infrastructure
6 1 (0.61%) XenDesktop
Systems Management
1 3 (1.82%) SCCM
2 2 (1.21%) Systems Management Server (SMS)
3 1 (0.61%) SCOM
Vendors
1 34 (20.61%) Microsoft
2 8 (4.85%) VMware
3 6 (3.64%) HP
4 5 (3.03%) Citrix
4 5 (3.03%) Dell
5 4 (2.42%) Cisco
5 4 (2.42%) SAP
6 3 (1.82%) Apple
6 3 (1.82%) Avaya
6 3 (1.82%) NetApp
6 3 (1.82%) ServiceNow
6 3 (1.82%) SonicWALL
6 3 (1.82%) Sophos
7 2 (1.21%) EMC
7 2 (1.21%) Nimble Storage
8 1 (0.61%) Oracle
8 1 (0.61%) Remedy
8 1 (0.61%) Reuters
8 1 (0.61%) Salesforce.com
8 1 (0.61%) Siebel
City, London
Harrington Starr
Salary: £55000 - £65000 per annum
Posted: 2 days ago
Edinburgh, Midlothian
Pesaro
Salary: From £40,000 to £45,000 per annum Flex Benefits Package
Posted: 4 days ago
London
Clearwater People Solutions
Salary: £45000 - £50000 Per Annum
Posted: 5 days ago
London
Information Technology Services
Salary: £40k - 50k per year + benefits
Posted: 6 days ago
West London
Pesaro
Salary: From £70,000 to £80,000 per annum
Posted: 3 days ago
Guildford, Surrey
Harrington Starr
Salary: £45000 - £60000 per annum + Bonus + Benefits + Training
Posted: 5 days ago