The table below looks at the statistics for the Service Support Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Support Manager in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Services Support Manager
Rank 862 829 848
Rank change year-on-year
-33 +19
Permanent jobs requiring a Service Support Manager 41 35 35
As % of all permanent IT jobs located in the UK 0.036% 0.032% 0.029%
As % of the Job Titles category 0.038% 0.034% 0.031%
Number of salaries quoted 32 29 28
Average salary £61,000 £45,000 £45,000
Average salary % change year-on-year
+35.55% -
90% offered a salary of more than £38,000 £32,500 £34,200
10% offered a salary of more than £72,500 £65,000 £55,300
UK excluding London average salary £50,000 £45,000 £36,000
% change year-on-year
+11.11% +25.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108942 102831 113237
As % of all permanent IT jobs located in the UK 94.39% 94.24% 95.16%
Number of salaries quoted 88146 85231 96833
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,000
10% offered a salary of more than £69,000 £70,000 £67,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Support Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Support Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Support Manager Jobs Demand Trend in the UK

Service Support Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Support Manager within the UK.

Service Support Manager Salary Trend in the UK

Service Support Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Support Manager over the 3 months to 20 August 2014 within the UK.

Service Support Manager Salary Histogram in the UK

Service Support Manager
Top 27 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Support Manager within the UK over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -12 33 £62,000 +37.77% 4
London -3 16 £62,500 -3.84%
City of London -2 5 £67,500 +3.84%
Manchester -6 5 £38,000 -20.00% 1
North West -14 5 £38,000 -20.00% 1
South East -6 4 £65,000 +100.00% 1
South Wales - 4 £37,500 -
Cardiff - 4 £37,500 -
Wales - 4 £37,500 -
West Midlands +3 2 £65,000 +109.67% 1
East of England -1 2 £40,000 -
South Yorkshire -17 2 £55,000 +26.43%
Yorkshire -37 2 £55,000 +26.43%
Surrey - 2 £26,500 -
Birmingham - 2 £65,000 - 1
Nottinghamshire +2 1 - -
Nottingham -9 1 - -
East Midlands -19 1 - -
Swindon - 1 - - 1
Bedfordshire - 1 - -
Berkshire - 1 £70,000 -
Cambridgeshire - 1 £40,000 -
Hampshire - 1 £65,000 - 1
Bracknell - 1 £70,000 -
Luton - 1 - -
Wiltshire - 1 - - 1
South West - 1 - - 1

Service Support Manager
Top 30 Related IT Skills

For the 6 months to 20 August 2014, IT jobs within the UK that cited Service Support Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Support Manager in their job title.

1 52 (62.65%) ITIL
2 32 (38.55%) Service Delivery
3 25 (30.12%) SLA
4 19 (22.89%) Service Management
5 14 (16.87%) Continuous Improvement
6 13 (15.66%) ITIL Certification
6 13 (15.66%) Incident Management
6 13 (15.66%) Finance
7 11 (13.25%) Problem Management
7 11 (13.25%) Project Management
7 11 (13.25%) Active Directory
8 10 (12.05%) Change Management
8 10 (12.05%) Microsoft
8 10 (12.05%) Windows
9 9 (10.84%) Performance Management
9 9 (10.84%) Legal
10 8 (9.64%) Telecoms
10 8 (9.64%) MS Excel
11 7 (8.43%) Banking
11 7 (8.43%) Retail
12 6 (7.23%) Configuration Management
13 5 (6.02%) SAP
13 5 (6.02%) PRINCE2
13 5 (6.02%) Citrix
13 5 (6.02%) Law
13 5 (6.02%) Root Cause Analysis
13 5 (6.02%) Service Desk Management
13 5 (6.02%) ServiceNow
14 4 (4.82%) ITSM
14 4 (4.82%) Management Information System

Service Support Manager
Top Related IT Skills by Category

For the 6 months to 20 August 2014, IT jobs within the UK that cited Service Support Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Support Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (3.61%) SharePoint
1 3 (3.61%) MS Exchange
2 2 (2.41%) Exchange Server 2007
2 2 (2.41%) SharePoint 2010
2 2 (2.41%) Lync
Applications
1 8 (9.64%) MS Excel
2 4 (4.82%) MS Office
Business Applications
1 1 (1.20%) Dynamics CRM
1 1 (1.20%) Dynamics AX
1 1 (1.20%) Remedy ITSM
Communications & Networking
1 2 (2.41%) Broadband
1 2 (2.41%) TCP/IP
2 1 (1.20%) HTTPS
2 1 (1.20%) SAN
2 1 (1.20%) Wi-Fi
2 1 (1.20%) LAN
2 1 (1.20%) VoIP
2 1 (1.20%) WAN
Database & Business Intelligence
1 1 (1.20%) Data Warehouse
General
1 13 (15.66%) Finance
2 9 (10.84%) Legal
3 8 (9.64%) Telecoms
4 7 (8.43%) Banking
4 7 (8.43%) Retail
5 5 (6.02%) Law
6 3 (3.61%) Manufacturing
6 3 (3.61%) Investment Banking
6 3 (3.61%) Marketing
7 2 (2.41%) Advertising
7 2 (2.41%) Billing
8 1 (1.20%) Games
Libraries, Frameworks & Software Standards
1 1 (1.20%) .NET
1 1 (1.20%) Middleware
Miscellaneous
1 4 (4.82%) Management Information System
1 4 (4.82%) Derivative
2 2 (2.41%) Statistics
2 2 (2.41%) Social Media
2 2 (2.41%) IVR
2 2 (2.41%) NHS
3 1 (1.20%) Blackberry
3 1 (1.20%) EPoS
3 1 (1.20%) CMDB
Operating Systems
1 10 (12.05%) Windows
2 3 (3.61%) Windows 7
3 2 (2.41%) Windows Server 2008
4 1 (1.20%) Windows 8
4 1 (1.20%) Windows Server 2012
Processes & Methodologies
1 52 (62.65%) ITIL
2 32 (38.55%) Service Delivery
3 19 (22.89%) Service Management
4 14 (16.87%) Continuous Improvement
5 13 (15.66%) Incident Management
6 11 (13.25%) Project Management
6 11 (13.25%) Problem Management
7 10 (12.05%) Change Management
8 9 (10.84%) Performance Management
9 6 (7.23%) Configuration Management
10 5 (6.02%) PRINCE2
10 5 (6.02%) Root Cause Analysis
10 5 (6.02%) Service Desk Management
11 4 (4.82%) ITSM
12 3 (3.61%) Disaster Recovery
12 3 (3.61%) CRM
13 2 (2.41%) CAD
13 2 (2.41%) Quality Management
13 2 (2.41%) Process Management
13 2 (2.41%) Asset Management
Programming Languages
1 2 (2.41%) SQL
Qualifications
1 13 (15.66%) ITIL Certification
2 4 (4.82%) Degree
3 2 (2.41%) Microsoft Certification
3 2 (2.41%) MCP
4 1 (1.20%) MCSE
4 1 (1.20%) MCSA
4 1 (1.20%) CCNA
4 1 (1.20%) ISEB
4 1 (1.20%) CCA
4 1 (1.20%) Citrix Certification
4 1 (1.20%) Cisco Certification
4 1 (1.20%) ISTQB Foundation Certification
4 1 (1.20%) VMware Certified Professional (VCP)
4 1 (1.20%) MCTS
4 1 (1.20%) MCITP
Quality Assurance & Compliance
1 25 (30.12%) SLA
System Software
1 11 (13.25%) Active Directory
2 2 (2.41%) Microsoft App-V
2 2 (2.41%) Citrix Presentation Server
2 2 (2.41%) XenApp
2 2 (2.41%) XenDesktop
3 1 (1.20%) VMware Infrastructure
3 1 (1.20%) Hyper-V
Systems Management
1 3 (3.61%) SCCM
2 2 (2.41%) Cisco UCCX
3 1 (1.20%) Backup Exec
3 1 (1.20%) SCOM
Vendors
1 10 (12.05%) Microsoft
2 5 (6.02%) Citrix
2 5 (6.02%) SAP
2 5 (6.02%) ServiceNow
3 3 (3.61%) Pegasus
3 3 (3.61%) PeopleSoft
4 2 (2.41%) Novell
4 2 (2.41%) Cisco
4 2 (2.41%) Salesforce.com
4 2 (2.41%) VMware
5 1 (1.20%) Symantec
5 1 (1.20%) Remedy
5 1 (1.20%) McAfee
5 1 (1.20%) Sophos
5 1 (1.20%) Interwoven
5 1 (1.20%) Hyperion
5 1 (1.20%) Nokia
Manchester
Huxley Associates
Salary: competitive
Posted: 4 hours ago
Birmingham, West Midlands (County)
Monarch Recruitment
Salary: £60000 to £70000 per annum - Excellent benefits
Posted: Yesterday
Fleet, Hampshire
ARM Technology
Salary: £55000 - £65000 per annum + + benefits
Posted: 6 days ago
Swindon
Hays IT - Uk Posting account
Salary: £260 - £70000 per annum + Dependent on experience
Posted: 13 days ago