The table below looks at the statistics for the Service Support Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Support Manager in their job title over the 3 months to 27 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 May 2015
Same period 2014 Same period 2013
Services Support Manager
Rank 865 909 854
Rank change year-on-year
+44 -55
Permanent jobs requiring a Service Support Manager 27 37 39
As % of all permanent IT jobs located in the UK 0.025% 0.031% 0.036%
As % of the Job Titles category 0.026% 0.033% 0.038%
Number of salaries quoted 24 32 38
Average salary £60,000 £49,000 £46,353
Average salary % change year-on-year
+22.44% +5.70%
90% offered a salary of more than £42,500 £36,500 £27,400
10% offered a salary of more than £65,000 £71,500 £100,000
UK excluding London average salary £45,000 £38,000 £45,207
% change year-on-year
+18.42% -15.94%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
102183 111859 102313
As % of all permanent IT jobs located in the UK 94.56% 94.62% 94.64%
Number of salaries quoted 83932 91897 85042
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £27,000 £27,000
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Support Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Support Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Support Manager Jobs Demand Trend in the UK

Service Support Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Support Manager within the UK.

Service Support Manager Salary Trend in the UK

Service Support Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Support Manager over the 3 months to 27 May 2015 within the UK.

Service Support Manager Salary Histogram in the UK

Service Support Manager
Top 15 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Support Manager within the UK over the 3 months to 27 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +38 26 £60,000 +25.00%
London +32 17 £60,000 +9.09%
City of London +50 7 £60,000 +14.28%
North West +4 5 £46,250 +21.71%
South West -11 2 £42,500 -
Warrington - 2 £46,250 -
Cheshire - 2 £46,250 -
Somerset - 2 £42,500 -
South East +10 1 £70,000 +69.69%
Hampshire 0 1 £70,000 +91.78%
West Midlands -5 1 £42,500 +16.43%
Chiswick - 1 £60,000 -
Warwickshire - 1 £42,500 -
Basingstoke - 1 £70,000 -
Leamington Spa - 1 £42,500 -

Service Support Manager
Top 30 Related IT Skills

For the 6 months to 27 May 2015, IT jobs within the UK that cited Service Support Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Support Manager in their job title.

1 43 (62.32%) ITIL
1 43 (62.32%) Service Delivery
2 25 (36.23%) SLA
3 19 (27.54%) MS Office
4 18 (26.09%) Service Management
5 17 (24.64%) Windows
6 12 (17.39%) Incident Management
7 11 (15.94%) Retail
8 10 (14.49%) ITIL V3
8 10 (14.49%) People Management
9 9 (13.04%) Statistics
9 9 (13.04%) TCP/IP
9 9 (13.04%) ITIL Certification
9 9 (13.04%) Finance
9 9 (13.04%) Risk Management
10 8 (11.59%) Law
10 8 (11.59%) Legal
10 8 (11.59%) MS Exchange
10 8 (11.59%) Degree
10 8 (11.59%) Mentoring
10 8 (11.59%) Coaching
11 7 (10.14%) MS Excel
12 6 (8.70%) Telecoms
12 6 (8.70%) ITSM
12 6 (8.70%) Data Security
12 6 (8.70%) Active Directory
12 6 (8.70%) Continuous Improvement
12 6 (8.70%) Line Management
12 6 (8.70%) Service Desk Management
13 5 (7.25%) Problem Management

Service Support Manager
Top Related IT Skills by Category

For the 6 months to 27 May 2015, IT jobs within the UK that cited Service Support Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Support Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (11.59%) MS Exchange
2 1 (1.45%) IIS
2 1 (1.45%) SharePoint
Applications
1 19 (27.54%) MS Office
2 7 (10.14%) MS Excel
3 3 (4.35%) MS Visio
4 1 (1.45%) Spreadsheet
4 1 (1.45%) Adobe Creative Suite
Business Applications
1 3 (4.35%) SAP HR
1 3 (4.35%) SAP GRC
Cloud Services
1 1 (1.45%) Amazon AWS
1 1 (1.45%) SaaS
Communications & Networking
1 9 (13.04%) TCP/IP
2 5 (7.25%) Firewall
3 1 (1.45%) VLAN
3 1 (1.45%) Reverse Proxy
3 1 (1.45%) VPN
3 1 (1.45%) DNS
3 1 (1.45%) SAN
Database & Business Intelligence
1 3 (4.35%) SAP BW
1 3 (4.35%) SAP HANA
2 1 (1.45%) SQL Server
2 1 (1.45%) SQL Server Reporting Services
2 1 (1.45%) NoSQL
Development Applications
1 1 (1.45%) JIRA
General
1 11 (15.94%) Retail
2 9 (13.04%) Finance
3 8 (11.59%) Law
3 8 (11.59%) Legal
4 6 (8.70%) Telecoms
5 4 (5.80%) Banking
6 3 (4.35%) Investment Banking
7 2 (2.90%) Advertising
8 1 (1.45%) Publishing
8 1 (1.45%) Front Office
Libraries, Frameworks & Software Standards
1 1 (1.45%) Web Services
1 1 (1.45%) XML
1 1 (1.45%) X-Windows
1 1 (1.45%) JSON
Miscellaneous
1 9 (13.04%) Statistics
2 4 (5.80%) Blackberry
3 3 (4.35%) Foreign Exchange (FX)
3 3 (4.35%) FMCG
3 3 (4.35%) Equities
3 3 (4.35%) Hedge funds
3 3 (4.35%) Data Centre
4 2 (2.90%) Replication
4 2 (2.90%) Management Information System
5 1 (1.45%) Handset
5 1 (1.45%) EPoS
5 1 (1.45%) Social Media
5 1 (1.45%) Digital Media
5 1 (1.45%) Analytical Skills
Operating Systems
1 17 (24.64%) Windows
2 3 (4.35%) Windows 7
3 1 (1.45%) UNIX
3 1 (1.45%) Linux
3 1 (1.45%) Windows XP
3 1 (1.45%) Mac OS X
3 1 (1.45%) Windows Vista
Processes & Methodologies
1 43 (62.32%) ITIL
1 43 (62.32%) Service Delivery
2 18 (26.09%) Service Management
3 12 (17.39%) Incident Management
4 10 (14.49%) ITIL V3
4 10 (14.49%) People Management
5 9 (13.04%) Risk Management
6 8 (11.59%) Mentoring
6 8 (11.59%) Coaching
7 6 (8.70%) Line Management
7 6 (8.70%) Service Desk Management
7 6 (8.70%) Continuous Improvement
7 6 (8.70%) ITSM
7 6 (8.70%) Data Security
8 5 (7.25%) CRM
8 5 (7.25%) Problem Management
9 4 (5.80%) Performance Management
10 3 (4.35%) Root Cause Analysis
10 3 (4.35%) Low Latency
10 3 (4.35%) Ultra-Low Latency
Programming Languages
1 2 (2.90%) SQL
2 1 (1.45%) T-SQL
2 1 (1.45%) PowerShell
2 1 (1.45%) Bash Shell
Qualifications
1 9 (13.04%) ITIL Certification
2 8 (11.59%) Degree
3 3 (4.35%) CCNA
3 3 (4.35%) Cisco Certification
4 1 (1.45%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 25 (36.23%) SLA
2 3 (4.35%) Sarbanes-Oxley
3 2 (2.90%) ISO 9000
System Software
1 6 (8.70%) Active Directory
Systems Management
1 1 (1.45%) Puppet
1 1 (1.45%) Opscode Chef
Vendors
1 3 (4.35%) SAP
1 3 (4.35%) Interwoven
1 3 (4.35%) ServiceNow
2 1 (1.45%) Apple
2 1 (1.45%) Adobe
2 1 (1.45%) Citrix