The statistics below represent IT jobs advertised across the UK that had Service Support Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 26 July 2016 with a comparison to same period over 2 years.

3 months to
26 Jul 2016
Same period 2015 Same period 2014
Services Support Manager
Rank 830 889 886
Rank change year-on-year
+59 -3
Permanent jobs requiring a Service Support Manager 88 72 102
As % of all permanent IT jobs located in the UK 0.090% 0.065% 0.088%
As % of the Job Titles category 0.093% 0.068% 0.091%
Number of salaries quoted 81 60 89
Median salary £45,000 £52,500 £60,000
Median salary % change year-on-year
-14.28% -12.50%
90% offered a salary of more than £30,000 £37,250 £37,500
10% offered a salary of more than £65,000 £71,025 £72,500
UK excluding London median salary £38,750 £45,000 £57,500
% change year-on-year
-13.88% -21.73%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
94453 106197 112297
As % of all permanent IT jobs located in the UK 96.44% 96.32% 96.48%
Number of salaries quoted 79493 87537 91539
Median salary £47,000 £45,000 £45,000
Median salary % change year-on-year
+4.44% -
90% offered a salary of more than £27,500 £26,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Support Manager
Jobs Demand Trend

The demand trend of job ads that featured Service Support Manager in the job title.

Service Support Manager Jobs Demand Trend in the UK

Service Support Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Support Manager within the UK.

Service Support Manager Salary Trend in the UK

Service Support Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Support Manager over the 3 months to 26 July 2016 within the UK.

Service Support Manager Salary Histogram in the UK

Service Support Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Support Manager within the UK over the 3 months to 26 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +64 85 £45,000 -10.00% 5
London +32 38 £52,500 -12.50% 3
West Midlands +12 16 £42,500 -5.55%
South East +36 11 £47,500 -
South West +27 9 £30,000 -25.00%
Birmingham -3 8 £30,000 -33.33%
East of England +29 6 £48,250 +0.52% 1
Berkshire +11 6 £30,000 -
Bristol - 5 £30,000 -
Staffordshire - 5 - -
Bracknell - 5 £30,000 -
Tamworth - 5 - -
Yorkshire +35 3 £57,500 +47.43% 1
Wiltshire +9 3 £32,500 -19.25%
Surrey - 3 £47,500 -
Shropshire - 3 £42,500 -
Chippenham - 3 £32,500 -
Telford - 3 £42,500 -
City of London +58 2 £37,750 -28.09%
Buckinghamshire +26 2 £47,500 -11.62%
Milton Keynes +18 2 £47,500 -
Chelmsford +6 2 £51,500 +7.29%
Scotland +4 2 £42,500 -29.16%
Essex 0 2 £51,500 +7.29%
Hertfordshire - 2 £35,000 - 1
Hemel Hempstead - 2 £35,000 -
Harrogate - 2 £57,500 - 1
North Yorkshire - 2 £57,500 - 1
Edinburgh - 2 £42,500 -
West Yorkshire +16 1 £31,500 -21.25%

Service Support Manager Skill Set
Top 30 Related IT Skills

For the 6 months to 26 July 2016, Service Support Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Service Support Manager in the job title.

1 108 (63.53%) ITIL
2 95 (55.88%) Service Delivery
3 76 (44.71%) SLA
4 50 (29.41%) Finance
5 39 (22.94%) Performance Management
6 38 (22.35%) Stakeholder Management
7 35 (20.59%) Service Management
8 33 (19.41%) Microsoft
9 31 (18.24%) Data Centre
9 31 (18.24%) Escalation Management
10 27 (15.88%) Statistics
11 26 (15.29%) MS PowerPoint
12 25 (14.71%) Continuous Improvement
12 25 (14.71%) Critical Success Factor
13 21 (12.35%) Windows
14 19 (11.18%) ITSM
14 19 (11.18%) Project Management
15 18 (10.59%) Telecoms
16 17 (10.00%) Change Management
16 17 (10.00%) People Management
16 17 (10.00%) Incident Management
17 16 (9.41%) ITIL Certification
18 15 (8.82%) MS Excel
18 15 (8.82%) SQL
18 15 (8.82%) Retail
19 14 (8.24%) Agile Software Development
19 14 (8.24%) Line Management
20 13 (7.65%) DevOps
20 13 (7.65%) Problem Management
21 12 (7.06%) Disaster Recovery

Service Support Manager Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (5.29%) MS Exchange
2 7 (4.12%) SharePoint
3 5 (2.94%) Exchange Server 2013
4 2 (1.18%) Exchange Server 2010
5 1 (0.59%) IIS
5 1 (0.59%) Skype for Business
Applications
1 26 (15.29%) MS PowerPoint
2 15 (8.82%) MS Excel
3 8 (4.71%) MS Office
Business Applications
1 3 (1.76%) SAP Oil and Gas
2 1 (0.59%) Dynamics CRM
2 1 (0.59%) SAP CRM
Cloud Services
1 9 (5.29%) Office 365
2 7 (4.12%) Amazon AWS
3 4 (2.35%) SaaS
4 1 (0.59%) PaaS
Communications & Networking
1 7 (4.12%) VPN
2 5 (2.94%) TCP/IP
3 4 (2.35%) Firewall
4 3 (1.76%) DHCP
4 3 (1.76%) Intranet
4 3 (1.76%) IPv4
4 3 (1.76%) IPv6
5 2 (1.18%) Extranet
5 2 (1.18%) IP Telephony
5 2 (1.18%) Kerberos
5 2 (1.18%) LAN
5 2 (1.18%) Network Security
5 2 (1.18%) SAN
5 2 (1.18%) WAN
6 1 (0.59%) Cisco IOS
6 1 (0.59%) Internet
6 1 (0.59%) ISDN
6 1 (0.59%) MPLS
6 1 (0.59%) SMTP
6 1 (0.59%) VLAN
Database & Business Intelligence
1 7 (4.12%) SQL Server
2 3 (1.76%) SQL Server 2008
2 3 (1.76%) SQL Server 2012
3 2 (1.18%) Big Data
3 2 (1.18%) Crystal Reports
3 2 (1.18%) SQL Server Reporting Services
General
1 50 (29.41%) Finance
2 18 (10.59%) Telecoms
3 15 (8.82%) Retail
4 12 (7.06%) Legal
5 9 (5.29%) Manufacturing
6 8 (4.71%) Law
6 8 (4.71%) Marketing
7 5 (2.94%) Banking
7 5 (2.94%) Billing
8 3 (1.76%) Electronics
9 2 (1.18%) Advertising
10 1 (0.59%) Corporate Banking
10 1 (0.59%) Dutch Language
10 1 (0.59%) French Language
10 1 (0.59%) Front Office
10 1 (0.59%) German Language
10 1 (0.59%) Investment Banking
10 1 (0.59%) Spanish Language
Libraries, Frameworks & Software Standards
1 4 (2.35%) .NET
1 4 (2.35%) Web Services
2 2 (1.18%) HTML
3 1 (0.59%) .NET Framework
3 1 (0.59%) CSS
3 1 (0.59%) EDI
3 1 (0.59%) XML
Miscellaneous
1 31 (18.24%) Data Centre
2 27 (15.88%) Statistics
3 9 (5.29%) Analytical Skills
4 7 (4.12%) Driving Licence
4 7 (4.12%) Management Information System
5 6 (3.53%) Virtual Team
6 5 (2.94%) FMCG
7 4 (2.35%) User Experience
8 3 (1.76%) Replication
9 2 (1.18%) Foreign Exchange (FX)
10 1 (0.59%) CMDB
10 1 (0.59%) Data Integration
10 1 (0.59%) Data Protection Act
10 1 (0.59%) Handset
10 1 (0.59%) Internet of Things
10 1 (0.59%) iPad
10 1 (0.59%) iPhone
10 1 (0.59%) Machine to Machine
10 1 (0.59%) Smartphone
Operating Systems
1 21 (12.35%) Windows
2 9 (5.29%) Windows Server
3 6 (3.53%) Windows Server 2008
4 4 (2.35%) Android
4 4 (2.35%) Windows 7
4 4 (2.35%) Windows Server 2012
5 3 (1.76%) Apple iOS
5 3 (1.76%) Mac OS
5 3 (1.76%) Mac OS X
5 3 (1.76%) Windows 10
6 1 (0.59%) Linux
6 1 (0.59%) Windows XP
Processes & Methodologies
1 108 (63.53%) ITIL
2 95 (55.88%) Service Delivery
3 39 (22.94%) Performance Management
4 38 (22.35%) Stakeholder Management
5 35 (20.59%) Service Management
6 31 (18.24%) Escalation Management
7 25 (14.71%) Continuous Improvement
7 25 (14.71%) Critical Success Factor
8 19 (11.18%) ITSM
8 19 (11.18%) Project Management
9 17 (10.00%) Change Management
9 17 (10.00%) Incident Management
9 17 (10.00%) People Management
10 14 (8.24%) Agile Software Development
10 14 (8.24%) Line Management
11 13 (7.65%) DevOps
11 13 (7.65%) Problem Management
12 12 (7.06%) Disaster Recovery
13 11 (6.47%) Coaching
14 10 (5.88%) Mentoring
Programming Languages
1 15 (8.82%) SQL
2 2 (1.18%) C
2 2 (1.18%) VB
3 1 (0.59%) C#
3 1 (0.59%) C++
3 1 (0.59%) JavaScript
3 1 (0.59%) Perl
3 1 (0.59%) PHP
3 1 (0.59%) Python
Qualifications
1 16 (9.41%) ITIL Certification
2 9 (5.29%) Microsoft Certification
3 6 (3.53%) Security Cleared
4 5 (2.94%) Degree
4 5 (2.94%) DV Cleared
4 5 (2.94%) SC Cleared
5 4 (2.35%) MCSE
6 3 (1.76%) MCITP
6 3 (1.76%) VMware Certified Professional (VCP)
7 2 (1.18%) MCP
7 2 (1.18%) PMI Certification
7 2 (1.18%) PMP
7 2 (1.18%) Postgraduate
8 1 (0.59%) A+ Certification
8 1 (0.59%) HNC
8 1 (0.59%) ITIL Foundation Certificate
8 1 (0.59%) MCSA
8 1 (0.59%) PRINCE2 Practitioner
8 1 (0.59%) Six Sigma Green Belt
Quality Assurance & Compliance
1 76 (44.71%) SLA
2 4 (2.35%) QA
3 3 (1.76%) ISO/IEC 27001
4 1 (0.59%) GMP
4 1 (0.59%) HMG Infosec
4 1 (0.59%) ISO 9000
System Software
1 11 (6.47%) Active Directory
2 3 (1.76%) VMware ESXi
3 2 (1.18%) vSphere
4 1 (0.59%) Firmware
4 1 (0.59%) Terminal Services
Systems Management
1 4 (2.35%) SCCM
2 2 (1.18%) Systems Management Server (SMS)
Vendors
1 33 (19.41%) Microsoft
2 6 (3.53%) VMware
3 5 (2.94%) IBM
4 4 (2.35%) Dell
4 4 (2.35%) SAP
5 3 (1.76%) Apple
5 3 (1.76%) Avaya
5 3 (1.76%) Bloomberg
5 3 (1.76%) HP
5 3 (1.76%) Reuters
5 3 (1.76%) ServiceNow
5 3 (1.76%) SonicWALL
5 3 (1.76%) Sophos
6 2 (1.18%) Citrix
6 2 (1.18%) EMC
6 2 (1.18%) NetApp
6 2 (1.18%) Nimble Storage
7 1 (0.59%) Cisco
7 1 (0.59%) Oracle
7 1 (0.59%) Siebel
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Salary: £50000.00 - £58000.00 per annum + benefits
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