The first table below looks at the demand for the Service Support Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Support Manager in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Services Support Manager
Rank 817 871 849
Rank change year-on-year
+54 -22
Permanent jobs requiring a Service Support Manager 41 25 22
As % of all permanent IT jobs located in the UK 0.038% 0.021% 0.018%
As % of the Job Titles category 0.040% 0.022% 0.019%
Number of salaries quoted 40 19 20
Average salary £48,750 £45,000 £47,500
Average salary % change year-on-year
+8.33% -5.26%
90% offered a salary of more than £27,800 £31,600 £36,900
10% offered a salary of more than £100,000 £78,000 £70,500
UK excluding London average salary £45,207 £45,000 £47,500
% change year-on-year
+0.45% -5.26%
All Job Titles
UK
Permanent IT job ads with a match in the
Job Titles category
101791 114576 116360
As % of all permanent IT jobs located in the UK 94.44% 94.74% 94.25%
Number of salaries quoted 84727 98303 98213
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £27,000 £26,500
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%

Service Support Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Support Manager within the UK as a proportion of the total demand within the Job Titles category.

Service Support Manager Jobs Demand Trend

Service Support Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Support Manager within the UK.

Service Support Manager Salary Trend

Service Support Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Support Manager over the 3 months to 17 May 2013 within the UK.

Service Support Manager Salary Histogram

Service Support Manager
Top 24 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Support Manager within the UK over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
England +51 40 £50,000 +14.28%
London +47 23 £55,000 -29.03%
South East +3 5 £43,750 -20.45%
North West - 4 £57,500 -
East Midlands +2 3 £45,207 +6.36%
Nottingham - 3 £45,207 -
Nottinghamshire - 3 £45,207 -
Manchester - 3 £60,000 -
Surrey +17 2 £50,000 -
City of London +10 2 £55,000 -33.33%
West Midlands -18 2 £37,500 +23.96%
Milton Keynes - 2 £36,250 -
Buckinghamshire - 2 £36,250 -
Yorkshire - 2 £39,000 -
Hampshire 0 1 - -
Staffordshire -6 1 £44,000 +35.38%
West Yorkshire - 1 £28,000 -
North Yorkshire - 1 £50,000 -
Cheshire - 1 £55,000 -
York - 1 £50,000 -
Stoke-on-Trent - 1 £44,000 -
Leeds - 1 £28,000 -
Knutsford - 1 £55,000 -
Basingstoke - 1 - -

Service Support Manager
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs within the UK that cited Service Support Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Support Manager in their job title.

1 43 (61.43%) ITIL
2 27 (38.57%) Service Delivery
3 23 (32.86%) Finance
4 20 (28.57%) SQL
5 17 (24.29%) Microsoft
6 16 (22.86%) Windows
7 14 (20.00%) Service Management
8 13 (18.57%) SLA
9 12 (17.14%) FIX Protocol
9 12 (17.14%) Front Office
9 12 (17.14%) Analytics
10 11 (15.71%) Windows XP
11 10 (14.29%) Java
11 10 (14.29%) Oracle
11 10 (14.29%) ITIL Certification
12 9 (12.86%) Workflow
12 9 (12.86%) Equities
12 9 (12.86%) Portfolio Management
12 9 (12.86%) Windows 7
12 9 (12.86%) Electronic Trading
13 8 (11.43%) Windows Server 2008
13 8 (11.43%) VMware
13 8 (11.43%) Windows Server 2003
13 8 (11.43%) MS Exchange
14 7 (10.00%) UNIX
14 7 (10.00%) Linux
14 7 (10.00%) TCP/IP
14 7 (10.00%) Active Directory
14 7 (10.00%) VMware Infrastructure
14 7 (10.00%) Service Desk Management

Service Support Manager
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs within the UK that cited Service Support Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Support Manager in their job title. Up to 20 skills are shown per category.

Application Development
1 12 (17.14%) FIX Protocol
2 5 (7.143%) .NET
3 4 (5.714%) Middleware
4 3 (4.286%) HTML
5 2 (2.857%) XML
5 2 (2.857%) BAPI
6 1 (1.429%) COM
6 1 (1.429%) CSS
6 1 (1.429%) Web Services
Application Platforms
1 8 (11.43%) MS Exchange
2 4 (5.714%) WebLogic
2 4 (5.714%) SharePoint
3 3 (4.286%) NetWeaver
4 2 (2.857%) Apache
5 1 (1.429%) Lync
Applications
1 3 (4.286%) MS Excel
2 2 (2.857%) MS Office
Business Applications
1 4 (5.714%) BASE24
2 3 (4.286%) SAP GRC
2 3 (4.286%) SAP HR
Communications & Networking
1 7 (10.00%) TCP/IP
2 2 (2.857%) DHCP
2 2 (2.857%) HTTP
2 2 (2.857%) Intranet
2 2 (2.857%) Firewall
3 1 (1.429%) ATM
3 1 (1.429%) VPN
Database & Business Intelligence
1 4 (5.714%) Oracle 10g
1 4 (5.714%) Oracle 11g
2 3 (4.286%) SAP BW
3 2 (2.857%) Cognos Impromptu
4 1 (1.429%) Oracle 8/8i
Development Applications
1 3 (4.286%) StarTeam
General
1 23 (32.86%) Finance
2 12 (17.14%) Front Office
3 2 (2.857%) Pharmaceutical
3 2 (2.857%) Banking
3 2 (2.857%) Investment Banking
4 1 (1.429%) Marketing
4 1 (1.429%) Telecoms
Miscellaneous
1 9 (12.86%) Equities
2 2 (2.857%) Derivative
2 2 (2.857%) Computer Science
2 2 (2.857%) Client/Server
2 2 (2.857%) SaaS
2 2 (2.857%) Enterprise Software
2 2 (2.857%) Fixed Income
3 1 (1.429%) Management Information System
3 1 (1.429%) CMDB
3 1 (1.429%) Video Conferencing
Operating Systems
1 16 (22.86%) Windows
2 11 (15.71%) Windows XP
3 9 (12.86%) Windows 7
4 8 (11.43%) Windows Server 2003
4 8 (11.43%) Windows Server 2008
5 7 (10.00%) UNIX
5 7 (10.00%) Linux
6 4 (5.714%) Solaris
7 2 (2.857%) Red Hat Enterprise Linux
7 2 (2.857%) Windows Vista
7 2 (2.857%) Windows 8
Processes & Methodologies
1 43 (61.43%) ITIL
2 27 (38.57%) Service Delivery
3 14 (20.00%) Service Management
4 12 (17.14%) Analytics
5 9 (12.86%) Workflow
5 9 (12.86%) Electronic Trading
5 9 (12.86%) Portfolio Management
6 7 (10.00%) Service Desk Management
7 5 (7.143%) Project Management
8 4 (5.714%) PRINCE2
8 4 (5.714%) Asset Management
8 4 (5.714%) Performance Improvement
8 4 (5.714%) Capacity Management
9 3 (4.286%) Continuous Improvement
9 3 (4.286%) Performance Management
9 3 (4.286%) SAP Security
9 3 (4.286%) Business Analysis
9 3 (4.286%) Problem Management
9 3 (4.286%) Release Management
9 3 (4.286%) E-Commerce
Programming Languages
1 20 (28.57%) SQL
2 10 (14.29%) Java
3 3 (4.286%) Python
4 1 (1.429%) JavaScript
Qualifications
1 10 (14.29%) ITIL Certification
2 4 (5.714%) Degree
3 3 (4.286%) Security Cleared
3 3 (4.286%) Microsoft Certification
4 2 (2.857%) MCSE
4 2 (2.857%) A+ Certification
4 2 (2.857%) SC Cleared
5 1 (1.429%) MCSD
5 1 (1.429%) MCITP
5 1 (1.429%) CCNA
5 1 (1.429%) Cisco Certification
5 1 (1.429%) PRINCE2 Certification
Quality Assurance & Compliance
1 13 (18.57%) SLA
2 2 (2.857%) ISO/IEC 27001
3 1 (1.429%) COBIT
System Software
1 7 (10.00%) Active Directory
1 7 (10.00%) VMware Infrastructure
2 2 (2.857%) Hyper-V
3 1 (1.429%) Terminal Services
Systems Management
1 5 (7.143%) ServiceCenter
2 1 (1.429%) SCCM
2 1 (1.429%) OpenView
2 1 (1.429%) OVSD
Vendors
1 17 (24.29%) Microsoft
2 10 (14.29%) Oracle
3 8 (11.43%) VMware
4 6 (8.571%) HP
5 5 (7.143%) SAP
6 4 (5.714%) Remedy
7 3 (4.286%) Sybase
8 2 (2.857%) Cisco
8 2 (2.857%) Red Hat
9 1 (1.429%) LANDesk
9 1 (1.429%) Dell
9 1 (1.429%) Citrix
9 1 (1.429%) MicroStrategy
London
This opportunity would ideally suit someone who has run a service desk from 1st to 2rd line, managed the ITIL service support response to incident and problem management,...
ReThink Recruitment
Salary: £45000 per annum
Posted: 16 May 2013