The first table below looks at the demand for the Service Support Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Support Manager in their job title over the 3 months to 31 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
31 Jul 2014
Same period 2013 Same period 2012
Services Support Manager
Rank 870 840 871
Rank change year-on-year
-30 +31
Permanent jobs requiring a Service Support Manager 41 35 33
As % of all permanent IT jobs located in the UK 0.035% 0.032% 0.028%
As % of the Job Titles category 0.037% 0.034% 0.030%
Number of salaries quoted 33 33 22
Average salary £55,000 £45,000 £45,000
Average salary % change year-on-year
+22.22% -
90% offered a salary of more than £37,600 £32,200 £30,600
10% offered a salary of more than £72,500 £55,000 £57,350
UK excluding London average salary £38,000 £45,000 £36,000
% change year-on-year
-15.55% +25.00%
Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110395 102332 111722
As % of all permanent IT jobs located in the UK 94.39% 94.24% 95.14%
Number of salaries quoted 90051 84654 95699
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,500 £27,500
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -

Service Support Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Support Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Service Support Manager Jobs Demand Trend in the UK

Service Support Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Support Manager within the UK.

Service Support Manager Salary Trend in the UK

Service Support Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Support Manager over the 3 months to 31 July 2014 within the UK.

Service Support Manager Salary Histogram in the UK

Service Support Manager
Top 23 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Support Manager within the UK over the 3 months to 31 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -39 34 £61,000 +35.55%
London -31 17 £65,000 +30.00%
Manchester +3 8 £38,000 -20.00%
North West -3 8 £38,000 -20.00%
City of London 0 7 £67,500 -10.00%
Cardiff - 4 £37,500 - 1
South Wales - 4 £37,500 - 1
Wales - 4 £37,500 - 1
South East -13 3 £48,250 +48.46%
South Yorkshire -17 3 £55,000 +26.43%
Yorkshire -29 3 £55,000 +26.43%
Surrey - 2 £26,500 -
Nottinghamshire -4 1 - -
Nottingham -7 1 - -
West Midlands -9 1 £65,000 +109.67%
East Midlands -15 1 - -
Sheffield -17 1 £32,500 -25.28%
Bedfordshire - 1 - -
Berkshire - 1 £70,000 -
Luton - 1 - -
Birmingham - 1 £65,000 -
Bracknell - 1 £70,000 -
East of England - 1 - -

Service Support Manager
Top 30 Related IT Skills

For the 6 months to 31 July 2014, IT jobs within the UK that cited Service Support Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Support Manager in their job title.

1 51 (61.45%) ITIL
2 34 (40.96%) Service Delivery
3 21 (25.30%) SLA
4 18 (21.69%) Service Management
5 16 (19.28%) Incident Management
6 14 (16.87%) Problem Management
6 14 (16.87%) Finance
6 14 (16.87%) Continuous Improvement
7 11 (13.25%) Change Management
7 11 (13.25%) ITIL Certification
8 10 (12.05%) Windows
8 10 (12.05%) Active Directory
8 10 (12.05%) Project Management
9 9 (10.84%) Microsoft
10 8 (9.64%) Legal
10 8 (9.64%) Banking
10 8 (9.64%) Configuration Management
10 8 (9.64%) Telecoms
11 7 (8.43%) MS Excel
11 7 (8.43%) Performance Management
12 5 (6.02%) Service Desk Management
12 5 (6.02%) Root Cause Analysis
12 5 (6.02%) PRINCE2
12 5 (6.02%) Citrix
12 5 (6.02%) Law
12 5 (6.02%) Retail
13 4 (4.82%) Windows 7
13 4 (4.82%) Derivative
13 4 (4.82%) ITSM
13 4 (4.82%) Management Information System

Service Support Manager
Top Related IT Skills by Category

For the 6 months to 31 July 2014, IT jobs within the UK that cited Service Support Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Support Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (3.61%) Lync
1 3 (3.61%) MS Exchange
2 2 (2.41%) Exchange Server 2007
2 2 (2.41%) SharePoint 2010
2 2 (2.41%) SharePoint
Applications
1 7 (8.43%) MS Excel
2 4 (4.82%) MS Office
3 1 (1.20%) MS PowerPoint
Business Applications
1 1 (1.20%) Dynamics CRM
1 1 (1.20%) Dynamics AX
1 1 (1.20%) Remedy ITSM
Communications & Networking
1 2 (2.41%) Broadband
1 2 (2.41%) VoIP
1 2 (2.41%) TCP/IP
2 1 (1.20%) HTTPS
2 1 (1.20%) SAN
2 1 (1.20%) Intranet
Database & Business Intelligence
1 1 (1.20%) Data Warehouse
General
1 14 (16.87%) Finance
2 8 (9.64%) Legal
2 8 (9.64%) Banking
2 8 (9.64%) Telecoms
3 5 (6.02%) Law
3 5 (6.02%) Retail
4 3 (3.61%) Marketing
4 3 (3.61%) Investment Banking
5 2 (2.41%) Advertising
6 1 (1.20%) Games
Libraries, Frameworks & Software Standards
1 2 (2.41%) .NET
2 1 (1.20%) Middleware
Miscellaneous
1 4 (4.82%) Derivative
1 4 (4.82%) Management Information System
2 2 (2.41%) IVR
2 2 (2.41%) Social Media
2 2 (2.41%) Statistics
2 2 (2.41%) NHS
3 1 (1.20%) Blackberry
3 1 (1.20%) EPoS
3 1 (1.20%) CMDB
Operating Systems
1 10 (12.05%) Windows
2 4 (4.82%) Windows 7
3 3 (3.61%) Windows Server 2008
4 1 (1.20%) Windows 8
4 1 (1.20%) Windows Server 2012
Processes & Methodologies
1 51 (61.45%) ITIL
2 34 (40.96%) Service Delivery
3 18 (21.69%) Service Management
4 16 (19.28%) Incident Management
5 14 (16.87%) Problem Management
5 14 (16.87%) Continuous Improvement
6 11 (13.25%) Change Management
7 10 (12.05%) Project Management
8 8 (9.64%) Configuration Management
9 7 (8.43%) Performance Management
10 5 (6.02%) Service Desk Management
10 5 (6.02%) Root Cause Analysis
10 5 (6.02%) PRINCE2
11 4 (4.82%) ITSM
12 3 (3.61%) ITIL V3
12 3 (3.61%) CRM
13 2 (2.41%) Asset Management
13 2 (2.41%) Project Planning
13 2 (2.41%) Quality Management
13 2 (2.41%) Process Management
Programming Languages
1 3 (3.61%) SQL
Qualifications
1 11 (13.25%) ITIL Certification
2 3 (3.61%) Microsoft Certification
2 3 (3.61%) Degree
3 2 (2.41%) MCP
4 1 (1.20%) ISTQB Foundation Certification
4 1 (1.20%) MCSE
4 1 (1.20%) MCSA
4 1 (1.20%) CCNA
4 1 (1.20%) ISEB
4 1 (1.20%) CCA
4 1 (1.20%) Citrix Certification
4 1 (1.20%) Cisco Certification
4 1 (1.20%) MCTS
4 1 (1.20%) MCITP
4 1 (1.20%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 21 (25.30%) SLA
System Software
1 10 (12.05%) Active Directory
2 2 (2.41%) Microsoft App-V
2 2 (2.41%) Citrix Presentation Server
2 2 (2.41%) XenApp
2 2 (2.41%) XenDesktop
3 1 (1.20%) Hyper-V
3 1 (1.20%) VMware Infrastructure
Systems Management
1 3 (3.61%) SCCM
2 2 (2.41%) Cisco UCCX
3 1 (1.20%) SCOM
3 1 (1.20%) Backup Exec
Vendors
1 9 (10.84%) Microsoft
2 5 (6.02%) Citrix
3 4 (4.82%) SAP
3 4 (4.82%) ServiceNow
4 3 (3.61%) PeopleSoft
4 3 (3.61%) Pegasus
5 2 (2.41%) VMware
5 2 (2.41%) Salesforce.com
5 2 (2.41%) Novell
5 2 (2.41%) Cisco
6 1 (1.20%) Interwoven
6 1 (1.20%) Symantec
6 1 (1.20%) Remedy
6 1 (1.20%) McAfee
6 1 (1.20%) Sophos
Cardiff, South Glamorgan
HAYS INFORMATION TECHNOLOGY
Salary: £35000.00 - £40000.00 per annum
Posted: 4 days ago