The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 345 367 351
Rank change year-on-year
+22 -16
Contract jobs citing Customer Engagement 41 34 21
As % of all contract IT jobs located in London 0.20% 0.16% 0.11%
As % of the Processes & Methodologies category 0.25% 0.20% 0.14%
Number of daily rates quoted 31 21 13
Average daily rate
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of your Daily Rate
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£450 £450 £495
Average daily rate % change year-on-year
- -9.09%
90% offered a daily rate of more than £300 £260 £360
10% offered a daily rate of more than £550 £550 £540
UK excluding London average daily rate £425 £325 £500
% change year-on-year
+30.76% -35.00%
Number of hourly rates quoted 0 1 2
Average hourly rate - £21.34 £22.40
Average hourly rate % change year-on-year
- -4.73%
UK excluding London average hourly rate £21.58 - £16.38
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
16159 17087 15138
As % of all contract IT jobs located in London 78.13% 78.17% 76.84%
Number of daily rates quoted 11564 11767 10514
Average daily rate £450 £445 £428
Average daily rate % change year-on-year
+1.12% +4.09%
90% offered a daily rate of more than £313 £300 £300
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £398 £375 £360
% change year-on-year
+6.00% +4.16%
Number of hourly rates quoted 178 237 299
Average hourly rate £22.00 £23.50 £27.00
Average hourly rate % change year-on-year
-6.38% -12.96%
90% offered a hourly rate of more than £11.25 £13.50 £13.50
10% offered a hourly rate of more than £52.50 £76.75 £49.01
UK excluding London average hourly rate £26.00 £27.50 £31.07
% change year-on-year
-5.45% -11.49%

Customer Engagement
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the London region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in London

Customer Engagement
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the London region.

Customer Engagement Daily Rate Trend in London

Customer Engagement
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the London region over the 3 months to 29 January 2015.

Customer Engagement Daily Rate Histogram in London

Customer Engagement
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the London region.

Customer Engagement Hourly Rate Trend in London

Customer Engagement
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the London region over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +12 4 £538 +34.37% 12
Bromley - - - - 1
Wembley - - - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in London

For the 6 months to 29 January 2015, IT contractor jobs across the London region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 24 (34.78%) ITIL
2 21 (30.43%) Degree
3 20 (28.99%) Service Management
3 20 (28.99%) Finance
4 15 (21.74%) Microsoft
5 14 (20.29%) CSS
5 14 (20.29%) SOAP
5 14 (20.29%) Web Services
5 14 (20.29%) XML
5 14 (20.29%) HTML
5 14 (20.29%) JavaScript
6 13 (18.84%) Banking
7 12 (17.39%) Ajax
7 12 (17.39%) Technical Architecture
7 12 (17.39%) CMDB
7 12 (17.39%) ITIL V2
7 12 (17.39%) ServiceNow
7 12 (17.39%) HP UCMDB
7 12 (17.39%) IT Asset Management
7 12 (17.39%) ITSM
7 12 (17.39%) LDAP
7 12 (17.39%) VPN
7 12 (17.39%) SSL
8 11 (15.94%) COM
9 10 (14.49%) CRM
10 9 (13.04%) Project Management
10 9 (13.04%) Programme Management
10 9 (13.04%) Business Analysis
10 9 (13.04%) Agile Software Development
11 7 (10.14%) Retail

Customer Engagement
Top Related IT Skills in London by Category

For the 6 months to 29 January 2015, IT contractor jobs across the London region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 2 (2.90%) Adobe CQ
1 2 (2.90%) JBoss
1 2 (2.90%) Tomcat
1 2 (2.90%) CMS
2 1 (1.45%) SharePoint
2 1 (1.45%) Lync
Applications
1 5 (7.25%) MS Excel
1 5 (7.25%) MS Project
2 1 (1.45%) MS Office
2 1 (1.45%) MS Visio
2 1 (1.45%) MS PowerPoint
Business Applications
1 1 (1.45%) Oracle EBS
1 1 (1.45%) Oracle Payables
1 1 (1.45%) Oracle Receivables
1 1 (1.45%) Oracle Cash Management
1 1 (1.45%) Oracle Assets
1 1 (1.45%) Oracle E-Business Tax
1 1 (1.45%) Oracle General Ledger
1 1 (1.45%) Oracle EBS R12
1 1 (1.45%) SAP SRM
Cloud Services
1 1 (1.45%) Office 365
Communications & Networking
1 12 (17.39%) LDAP
1 12 (17.39%) VPN
1 12 (17.39%) SSL
2 2 (2.90%) Network Security
3 1 (1.45%) Firewall
3 1 (1.45%) LAN
3 1 (1.45%) VoIP
3 1 (1.45%) WAN
3 1 (1.45%) DHCP
3 1 (1.45%) TCP/IP
3 1 (1.45%) DNS
3 1 (1.45%) HTTPS
3 1 (1.45%) NetScreen
3 1 (1.45%) Cisco ASA
3 1 (1.45%) Wireshark
Database & Business Intelligence
1 2 (2.90%) Oracle Database
1 2 (2.90%) Big Data
1 2 (2.90%) SQL Server
2 1 (1.45%) Data Warehouse
2 1 (1.45%) Data Mining
2 1 (1.45%) QlikView
2 1 (1.45%) Spotfire
Development Applications
1 2 (2.90%) NUnit
1 2 (2.90%) JIRA
1 2 (2.90%) Checkstyle
1 2 (2.90%) Team Foundation Server
1 2 (2.90%) FindBugs
1 2 (2.90%) Eclipse
1 2 (2.90%) Ant
1 2 (2.90%) JUnit
1 2 (2.90%) Maven
General
1 20 (28.99%) Finance
2 13 (18.84%) Banking
3 7 (10.14%) Retail
3 7 (10.14%) Marketing
4 4 (5.80%) Retail Banking
4 4 (5.80%) Law
4 4 (5.80%) Financial Institution
5 3 (4.35%) Multimedia
6 2 (2.90%) Front Office
6 2 (2.90%) Telecoms
7 1 (1.45%) Games
7 1 (1.45%) Investment Banking
7 1 (1.45%) Aerospace
7 1 (1.45%) Legal
Job Titles
1 16 (23.19%) Analyst
2 14 (20.29%) Business Analyst
2 14 (20.29%) Developer
2 14 (20.29%) Consultant
3 12 (17.39%) ITSM Consultant
3 12 (17.39%) Technical Developer
3 12 (17.39%) ServiceNow Consultant
3 12 (17.39%) ServiceNow Developer
3 12 (17.39%) Senior Consultant
3 12 (17.39%) Senior Developer
3 12 (17.39%) Technical Consultant
3 12 (17.39%) Senior Technical Consultant
4 9 (13.04%) Project Manager
5 4 (5.80%) IT Business Analyst
5 4 (5.80%) Relationships Manager
5 4 (5.80%) Business Manager
6 2 (2.90%) Release Engineer
6 2 (2.90%) Digital Project Manager
6 2 (2.90%) Build and Release Engineer
6 2 (2.90%) Architect
Libraries, Frameworks & Software Standards
1 14 (20.29%) CSS
1 14 (20.29%) SOAP
1 14 (20.29%) Web Services
1 14 (20.29%) XML
1 14 (20.29%) HTML
2 12 (17.39%) Ajax
3 11 (15.94%) COM
4 2 (2.90%) Java EE
4 2 (2.90%) JSTL
4 2 (2.90%) RESTful
4 2 (2.90%) WCF
4 2 (2.90%) WPF
4 2 (2.90%) WF
4 2 (2.90%) Apache Sling
4 2 (2.90%) Apache Felix
4 2 (2.90%) REST
4 2 (2.90%) ASP.NET
4 2 (2.90%) .NET
4 2 (2.90%) JSP
4 2 (2.90%) Servlets
Miscellaneous
1 12 (17.39%) CMDB
2 6 (8.70%) Performance Metrics
3 4 (5.80%) Social Media
4 3 (4.35%) Analytical Skills
5 2 (2.90%) User Experience
6 1 (1.45%) Clustering
6 1 (1.45%) IVR
6 1 (1.45%) Mobile Games
6 1 (1.45%) Management Information System
6 1 (1.45%) Biometrics
6 1 (1.45%) Visualisation
6 1 (1.45%) IPTV
Operating Systems
1 1 (1.45%) Windows
1 1 (1.45%) Linux
Processes & Methodologies
1 24 (34.78%) ITIL
2 20 (28.99%) Service Management
3 12 (17.39%) Technical Architecture
3 12 (17.39%) ITIL V2
3 12 (17.39%) IT Asset Management
3 12 (17.39%) ITSM
4 10 (14.49%) CRM
5 9 (13.04%) Project Management
5 9 (13.04%) Programme Management
5 9 (13.04%) Business Analysis
5 9 (13.04%) Agile Software Development
6 6 (8.70%) ITIL V3
6 6 (8.70%) Stakeholder Management
6 6 (8.70%) Identity Management
6 6 (8.70%) PRINCE2
7 5 (7.25%) BPR
7 5 (7.25%) Customer Insight
7 5 (7.25%) Analytics
7 5 (7.25%) Requirements Analysis
7 5 (7.25%) Project Planning
Programming Languages
1 14 (20.29%) JavaScript
2 4 (5.80%) SQL
2 4 (5.80%) Java
3 2 (2.90%) F#
3 2 (2.90%) PowerShell
3 2 (2.90%) C#
3 2 (2.90%) C++
3 2 (2.90%) Perl
3 2 (2.90%) Python
4 1 (1.45%) C
Qualifications
1 21 (30.43%) Degree
2 3 (4.35%) Security Cleared
3 2 (2.90%) SC Cleared
4 1 (1.45%) HND
4 1 (1.45%) CCNA
4 1 (1.45%) Cisco Certification
4 1 (1.45%) Microsoft Certification
4 1 (1.45%) PMP
4 1 (1.45%) PMI Certification
4 1 (1.45%) MCTS
4 1 (1.45%) MCITP
Quality Assurance & Compliance
1 4 (5.80%) SLA
2 1 (1.45%) QA
System Software
1 1 (1.45%) Active Directory
1 1 (1.45%) Terminal Services
1 1 (1.45%) VMware Infrastructure
Systems Management
1 12 (17.39%) HP UCMDB
2 1 (1.45%) Forefront Identity Manager
2 1 (1.45%) WSUS
Vendors
1 15 (21.74%) Microsoft
2 12 (17.39%) ServiceNow
3 3 (4.35%) Oracle
3 3 (4.35%) HP
4 2 (2.90%) Atlassian
4 2 (2.90%) Cisco
4 2 (2.90%) Adobe
4 2 (2.90%) Perforce
5 1 (1.45%) VMware
5 1 (1.45%) SAP
5 1 (1.45%) Citrix
5 1 (1.45%) Avaya
5 1 (1.45%) Juniper
5 1 (1.45%) Genesys
5 1 (1.45%) BMC
5 1 (1.45%) CheckPoint
5 1 (1.45%) Salesforce.com
5 1 (1.45%) Tableau
5 1 (1.45%) Fortinet
London
Global Technology Solutions Ltd
Rate: £450 - £650 per day
Posted: 2 days ago
London
NFP Group Ltd
Rate: £430 - £450 per day
Posted: 22 days ago