The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 26 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
26 May 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 373 383 363
Rank change year-on-year
+10 -20
Contract jobs citing Customer Engagement 35 32 21
As % of all contract IT jobs located in London 0.16% 0.14% 0.097%
As % of the Processes & Methodologies category 0.20% 0.18% 0.12%
Number of daily rates quoted 25 9 8
Average daily rate
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of your Daily Rate
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£400 £480 £430
Average daily rate % change year-on-year
-16.66% +11.62%
90% offered a daily rate of more than £335 £404 £329
10% offered a daily rate of more than £525 £610 £533
UK excluding London average daily rate £400 £375 £235
% change year-on-year
+6.66% +59.57%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - £18.25 -
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
17523 17749 16963
As % of all contract IT jobs located in London 78.64% 78.29% 78.41%
Number of daily rates quoted 12324 12736 11670
Average daily rate £450 £434 £450
Average daily rate % change year-on-year
+3.68% -3.55%
90% offered a daily rate of more than £313 £300 £300
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £388 £375 £363
% change year-on-year
+3.33% +3.44%
Number of hourly rates quoted 247 223 265
Average hourly rate £20.50 £21.75 £33.50
Average hourly rate % change year-on-year
-5.74% -35.07%
90% offered a hourly rate of more than £11.00 £12.50 £14.80
10% offered a hourly rate of more than £65.00 £53.50 £65.00
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Customer Engagement
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the London region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in London

Customer Engagement
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the London region.

Customer Engagement Daily Rate Trend in London

Customer Engagement
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the London region over the 3 months to 26 May 2015.

Customer Engagement Daily Rate Histogram in London

Customer Engagement
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the London region.

Customer Engagement Hourly Rate Trend in London

Customer Engagement
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the London region over the 3 months to 26 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +6 7 £375 -34.78% 5
Feltham - 1 £393 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in London

For the 6 months to 26 May 2015, IT contractor jobs across the London region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 26 (37.14%) Degree
2 21 (30.00%) Retail
3 20 (28.57%) ITIL
4 17 (24.29%) Business Analysis
5 16 (22.86%) User Experience
6 15 (21.43%) Finance
6 15 (21.43%) HTML
6 15 (21.43%) JavaScript
7 14 (20.00%) CSS
7 14 (20.00%) SOAP
7 14 (20.00%) Web Services
7 14 (20.00%) XML
7 14 (20.00%) LDAP
7 14 (20.00%) VPN
7 14 (20.00%) SSL
7 14 (20.00%) Microsoft
7 14 (20.00%) Service Management
7 14 (20.00%) ITSM
7 14 (20.00%) Stakeholder Management
7 14 (20.00%) Ajax
7 14 (20.00%) CMDB
7 14 (20.00%) HP UCMDB
7 14 (20.00%) Analytics
7 14 (20.00%) ServiceNow
7 14 (20.00%) IT Asset Management
7 14 (20.00%) Technical Architecture
7 14 (20.00%) ITIL V2
8 13 (18.57%) Scrum
8 13 (18.57%) Agile Software Development
8 13 (18.57%) COM

Customer Engagement
Top Related IT Skills in London by Category

For the 6 months to 26 May 2015, IT contractor jobs across the London region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 3 (4.29%) Adobe Experience Manager
1 3 (4.29%) Sitecore CMS
1 3 (4.29%) CMS
1 3 (4.29%) Umbraco
2 1 (1.43%) SharePoint
Applications
1 3 (4.29%) MS PowerPoint
2 1 (1.43%) MS Visio
Business Applications
1 3 (4.29%) Tridion
2 1 (1.43%) Radian6
2 1 (1.43%) Oracle Payables
2 1 (1.43%) Oracle Receivables
2 1 (1.43%) Oracle Cash Management
2 1 (1.43%) Oracle Assets
2 1 (1.43%) Oracle E-Business Tax
2 1 (1.43%) Oracle General Ledger
2 1 (1.43%) Oracle EBS R12
2 1 (1.43%) Dynamics CRM
2 1 (1.43%) Oracle EBS
2 1 (1.43%) WebTrends
Cloud Services
1 1 (1.43%) Google Cloud Platform
1 1 (1.43%) Adobe Analytics
1 1 (1.43%) Google Analytics
Communications & Networking
1 14 (20.00%) LDAP
1 14 (20.00%) VPN
1 14 (20.00%) SSL
2 1 (1.43%) Wireshark
2 1 (1.43%) LAN
2 1 (1.43%) VoIP
2 1 (1.43%) WAN
2 1 (1.43%) TCP/IP
Database & Business Intelligence
1 3 (4.29%) Big Data
1 3 (4.29%) PowerCenter
2 2 (2.86%) SQL Server
2 2 (2.86%) Oracle Database
3 1 (1.43%) BigQuery
3 1 (1.43%) MySQL
Development Applications
1 11 (15.71%) JIRA
2 2 (2.86%) Ant
2 2 (2.86%) JUnit
2 2 (2.86%) Checkstyle
2 2 (2.86%) NUnit
2 2 (2.86%) Team Foundation Server
2 2 (2.86%) FindBugs
2 2 (2.86%) Axure RP
General
1 21 (30.00%) Retail
2 15 (21.43%) Finance
3 12 (17.14%) Banking
4 5 (7.14%) Law
4 5 (7.14%) Marketing
5 4 (5.71%) Retail Banking
6 3 (4.29%) Legal
6 3 (4.29%) Telecoms
6 3 (4.29%) Financial Institution
7 2 (2.86%) Front Office
7 2 (2.86%) Investment Banking
Job Titles
1 26 (37.14%) Analyst
2 23 (32.86%) Business Analyst
3 19 (27.14%) Consultant
4 17 (24.29%) Developer
5 14 (20.00%) Senior Consultant
5 14 (20.00%) Senior Developer
5 14 (20.00%) Technical Consultant
5 14 (20.00%) Senior Technical Consultant
5 14 (20.00%) ServiceNow Consultant
5 14 (20.00%) ServiceNow Developer
5 14 (20.00%) ITSM Consultant
5 14 (20.00%) Technical Developer
6 7 (10.00%) Designer
7 6 (8.57%) Agile Business Analyst
7 6 (8.57%) Relationships Manager
7 6 (8.57%) Business Manager
8 5 (7.14%) Project Manager
9 3 (4.29%) UX Designer
9 3 (4.29%) Informatica Consultant
9 3 (4.29%) IT Business Analyst
Libraries, Frameworks & Software Standards
1 15 (21.43%) HTML
2 14 (20.00%) CSS
2 14 (20.00%) SOAP
2 14 (20.00%) Web Services
2 14 (20.00%) XML
2 14 (20.00%) Ajax
3 13 (18.57%) COM
4 2 (2.86%) ASP.NET
4 2 (2.86%) .NET
4 2 (2.86%) WCF
4 2 (2.86%) WPF
4 2 (2.86%) WF
Miscellaneous
1 16 (22.86%) User Experience
2 14 (20.00%) CMDB
3 9 (12.86%) Social Media
3 9 (12.86%) iPad
4 7 (10.00%) Analytical Skills
5 2 (2.86%) Credit Risk
5 2 (2.86%) Blog
5 2 (2.86%) Visualisation
5 2 (2.86%) Data Centre
6 1 (1.43%) IVR
6 1 (1.43%) Biometrics
Operating Systems
1 1 (1.43%) Linux
Processes & Methodologies
1 20 (28.57%) ITIL
2 17 (24.29%) Business Analysis
3 14 (20.00%) Service Management
3 14 (20.00%) ITSM
3 14 (20.00%) Stakeholder Management
3 14 (20.00%) Analytics
3 14 (20.00%) IT Asset Management
3 14 (20.00%) Technical Architecture
3 14 (20.00%) ITIL V2
4 13 (18.57%) Scrum
4 13 (18.57%) Agile Software Development
5 12 (17.14%) E-Commerce
5 12 (17.14%) Use Case
6 10 (14.29%) Project Management
7 9 (12.86%) B2C
7 9 (12.86%) CRM
7 9 (12.86%) Business Process Mapping
8 4 (5.71%) Requirements Analysis
8 4 (5.71%) Content Management
8 4 (5.71%) SDLC
Programming Languages
1 15 (21.43%) JavaScript
2 4 (5.71%) Python
2 4 (5.71%) SQL
3 2 (2.86%) Perl
3 2 (2.86%) Java
3 2 (2.86%) C#
3 2 (2.86%) C++
3 2 (2.86%) F#
3 2 (2.86%) PowerShell
Qualifications
1 26 (37.14%) Degree
2 1 (1.43%) SC Cleared
2 1 (1.43%) Security Cleared
2 1 (1.43%) HND
2 1 (1.43%) CCNA
2 1 (1.43%) Cisco Certification
2 1 (1.43%) PMP
2 1 (1.43%) PMI Certification
Quality Assurance & Compliance
1 3 (4.29%) Data Quality
2 2 (2.86%) QA
3 1 (1.43%) SLA
System Software
1 1 (1.43%) VMware Infrastructure
Systems Management
1 14 (20.00%) HP UCMDB
Vendors
1 14 (20.00%) Microsoft
1 14 (20.00%) ServiceNow
2 6 (8.57%) hybris
3 4 (5.71%) Adobe
4 3 (4.29%) Sitecore
4 3 (4.29%) Oracle
4 3 (4.29%) Informatica
5 2 (2.86%) Atlassian
5 2 (2.86%) Google
5 2 (2.86%) Perforce
6 1 (1.43%) Tableau
6 1 (1.43%) VMware
6 1 (1.43%) Coremetrics
6 1 (1.43%) HP
6 1 (1.43%) Citrix
6 1 (1.43%) Avaya
6 1 (1.43%) Genesys
London
NFP Group Ltd
Rate: £430 - £470 per day + 3 month rolling
Posted: 4 days ago
London
Hays IT - Uk Posting account
Rate: £400.00 - £550.00 per day
Posted: 8 days ago
London
Real Staffing
Rate: competitive
Posted: 25 days ago