The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 407 409 390
Rank change year-on-year
+2 -19
Contract jobs citing Customer Engagement 22 16 18
As % of all contract IT jobs located in London 0.090% 0.065% 0.070%
As % of the Processes & Methodologies category 0.12% 0.083% 0.093%
Number of daily rates quoted 15 7 12
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £375 £375
Average daily rate % change year-on-year
+6.66% -
UK excluding London average daily rate £400 £355 £313
% change year-on-year
+12.67% +13.60%
Number of hourly rates quoted 1 0 2
Average hourly rate £137.50 - £37.75
UK excluding London average hourly rate £11.50 £45.00 £9.00
% change year-on-year
-74.44% +400.00%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
19003 19168 19421
As % of all contract IT jobs located in London 77.68% 77.47% 75.22%
Number of daily rates quoted 13405 13408 13084
Average daily rate £450 £450 £433
Average daily rate % change year-on-year
- +4.04%
90% offered a daily rate of more than £300 £300 £293
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 234 242 373
Average hourly rate £21.62 £21.50 £32.50
Average hourly rate % change year-on-year
+0.55% -33.84%
90% offered a hourly rate of more than £13.50 £13.00 £15.69
10% offered a hourly rate of more than £53.50 £52.50 £50.00
UK excluding London average hourly rate £26.00 £30.00 £30.00
% change year-on-year
-13.33% -

Customer Engagement
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the London region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in London

Customer Engagement
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the London region.

Customer Engagement Daily Rate Trend in London

Customer Engagement
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the London region over the 3 months to 18 September 2014.

Customer Engagement Daily Rate Histogram in London

Customer Engagement
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the London region.

Customer Engagement Hourly Rate Trend in London

Customer Engagement
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the London region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +23 3 £388 +3.33% 4
Westminster - - - -
Uxbridge - - - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in London

For the 6 months to 18 September 2014, IT contractor jobs across the London region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 15 (29.41%) Retail
1 15 (29.41%) Marketing
2 12 (23.53%) E-Commerce
3 11 (21.57%) Scrum
3 11 (21.57%) Agile Software Development
4 10 (19.61%) CRM
4 10 (19.61%) Coaching
4 10 (19.61%) User Experience
5 9 (17.65%) Finance
5 9 (17.65%) Stakeholder Management
6 8 (15.69%) Project Management
6 8 (15.69%) Banking
6 8 (15.69%) Degree
7 7 (13.73%) Business Analysis
7 7 (13.73%) iPad
8 6 (11.76%) hybris
8 6 (11.76%) Business Process Mapping
8 6 (11.76%) JIRA
8 6 (11.76%) Use Case
8 6 (11.76%) PRINCE2
8 6 (11.76%) B2C
9 5 (9.80%) ITIL
9 5 (9.80%) Service Management
9 5 (9.80%) Retail Banking
10 4 (7.84%) Project Planning
10 4 (7.84%) Stakeholder Engagement
10 4 (7.84%) Customer Insight
11 3 (5.88%) ITIL V3
11 3 (5.88%) CMS
11 3 (5.88%) SEO

Customer Engagement
Top Related IT Skills in London by Category

For the 6 months to 18 September 2014, IT contractor jobs across the London region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 3 (5.88%) CMS
2 1 (1.96%) WebSphere
2 1 (1.96%) Adobe CQ
2 1 (1.96%) Tomcat
Applications
1 2 (3.92%) MS PowerPoint
2 1 (1.96%) MS Project
2 1 (1.96%) MS Excel
2 1 (1.96%) MS Visio
Communications & Networking
1 2 (3.92%) DHCP
1 2 (3.92%) DNS
1 2 (3.92%) Internet
1 2 (3.92%) Network Security
2 1 (1.96%) Cisco ASA
2 1 (1.96%) NetScreen
2 1 (1.96%) Firewall
Development Applications
1 6 (11.76%) JIRA
2 1 (1.96%) Selenium
2 1 (1.96%) Eclipse
2 1 (1.96%) Maven
General
1 15 (29.41%) Retail
1 15 (29.41%) Marketing
2 9 (17.65%) Finance
3 8 (15.69%) Banking
4 5 (9.80%) Retail Banking
5 2 (3.92%) Publishing
5 2 (3.92%) Games
5 2 (3.92%) Multimedia
6 1 (1.96%) Investment Banking
6 1 (1.96%) Corporate Banking
Job Titles
1 11 (21.57%) Business Analyst
1 11 (21.57%) Analyst
2 9 (17.65%) Project Manager
3 7 (13.73%) Portfolio Manager
4 6 (11.76%) Agile Business Analyst
5 4 (7.84%) Digital Project Manager
5 4 (7.84%) Programme Manager
6 2 (3.92%) Developer
6 2 (3.92%) Technical Project Manager
6 2 (3.92%) Senior Manager
6 2 (3.92%) Field Engineer
6 2 (3.92%) Senior Project Manager
6 2 (3.92%) Technical Manager
6 2 (3.92%) Senior Digital Project Manager
6 2 (3.92%) Lead Business Analyst
7 1 (1.96%) CRM Manager
7 1 (1.96%) Network Project Manager
7 1 (1.96%) PRINCE2 Project Manager
7 1 (1.96%) Campaign Manager
7 1 (1.96%) Digital Designer
Libraries, Frameworks & Software Standards
1 2 (3.92%) HTML
2 1 (1.96%) CSS
2 1 (1.96%) JSP
2 1 (1.96%) Servlets
2 1 (1.96%) SOAP
2 1 (1.96%) Web Services
2 1 (1.96%) XML
2 1 (1.96%) Flash
2 1 (1.96%) XML-RPC
2 1 (1.96%) Hibernate
2 1 (1.96%) Spring
2 1 (1.96%) JSF
2 1 (1.96%) Java EE
2 1 (1.96%) JSTL
2 1 (1.96%) Mason
2 1 (1.96%) RESTful
2 1 (1.96%) Visualforce
2 1 (1.96%) REST
2 1 (1.96%) Apache Sling
2 1 (1.96%) Apache Felix
Miscellaneous
1 10 (19.61%) User Experience
2 7 (13.73%) iPad
3 2 (3.92%) Clustering
3 2 (3.92%) Online Banking
4 1 (1.96%) Copywriting
4 1 (1.96%) FMCG
4 1 (1.96%) Visualisation
4 1 (1.96%) Social Media
4 1 (1.96%) Economics
4 1 (1.96%) IPTV
4 1 (1.96%) Management Information System
4 1 (1.96%) Mobile Games
4 1 (1.96%) Mobile App
Operating Systems
1 2 (3.92%) Windows
Processes & Methodologies
1 12 (23.53%) E-Commerce
2 11 (21.57%) Agile Software Development
2 11 (21.57%) Scrum
3 10 (19.61%) CRM
3 10 (19.61%) Coaching
4 9 (17.65%) Stakeholder Management
5 8 (15.69%) Project Management
6 7 (13.73%) Business Analysis
7 6 (11.76%) Use Case
7 6 (11.76%) B2C
7 6 (11.76%) PRINCE2
7 6 (11.76%) Business Process Mapping
8 5 (9.80%) ITIL
8 5 (9.80%) Service Management
9 4 (7.84%) Project Planning
9 4 (7.84%) Customer Insight
9 4 (7.84%) Stakeholder Engagement
10 3 (5.88%) ITIL V3
10 3 (5.88%) Supplier Management
10 3 (5.88%) Digital Marketing
Programming Languages
1 1 (1.96%) Java
1 1 (1.96%) JavaScript
1 1 (1.96%) SQL
1 1 (1.96%) Apex Code
Qualifications
1 8 (15.69%) Degree
2 2 (3.92%) MCTS
2 2 (3.92%) MCITP
2 2 (3.92%) Microsoft Certification
2 2 (3.92%) Security Cleared
3 1 (1.96%) ACCA
3 1 (1.96%) CIMA
3 1 (1.96%) MBA
3 1 (1.96%) SC Cleared
Quality Assurance & Compliance
1 3 (5.88%) QA
2 1 (1.96%) SLA
System Software
1 2 (3.92%) Terminal Services
Systems Management
1 2 (3.92%) WSUS
Vendors
1 6 (11.76%) hybris
2 3 (5.88%) HP
3 2 (3.92%) Cisco
3 2 (3.92%) Microsoft
4 1 (1.96%) Adobe
4 1 (1.96%) IBM
4 1 (1.96%) Juniper
4 1 (1.96%) BMC
4 1 (1.96%) CheckPoint
4 1 (1.96%) Salesforce.com
4 1 (1.96%) Omniture
4 1 (1.96%) Fortinet
4 1 (1.96%) ExactTarget
4 1 (1.96%) JBoss
London
TEKsystems
Posted: Yesterday