The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 395 408 414
Rank change year-on-year
+13 +6
Contract jobs citing Customer Engagement 33 18 20
As % of all contract IT jobs located in London 0.14% 0.074% 0.080%
As % of the Processes & Methodologies category 0.17% 0.094% 0.10%
Number of daily rates quoted 23 12 11
Average daily rate
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£448 £439 £375
Average daily rate % change year-on-year
+1.99% +17.00%
90% offered a daily rate of more than £305 £330 £265
10% offered a daily rate of more than £550 £635 £500
UK excluding London average daily rate £363 £400 £383
% change year-on-year
-9.37% +4.57%
Number of hourly rates quoted 0 1 0
Average hourly rate - £137.50 -
UK excluding London average hourly rate £59.50 £11.50 £45.00
% change year-on-year
+417.39% -74.44%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
19203 19218 19612
As % of all contract IT jobs located in London 79.72% 78.99% 78.40%
Number of daily rates quoted 13731 13370 13713
Average daily rate £450 £450 £450
90% offered a daily rate of more than £315 £300 £300
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 207 220 236
Average hourly rate £22.00 £21.50 £22.50
Average hourly rate % change year-on-year
+2.32% -4.44%
90% offered a hourly rate of more than £13.00 £13.50 £14.02
10% offered a hourly rate of more than £52.50 £48.00 £52.50
UK excluding London average hourly rate £32.52 £25.75 £30.50
% change year-on-year
+26.29% -15.57%

Customer Engagement
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the London region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in London

Customer Engagement
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the London region.

Customer Engagement Daily Rate Trend in London

Customer Engagement
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the London region over the 3 months to 1 September 2015.

Customer Engagement Daily Rate Histogram in London

Customer Engagement
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the London region.

Customer Engagement Hourly Rate Trend in London

Customer Engagement
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the London region over the 3 months to 1 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +9 9 £438 +6.06% 2
Hammersmith - 1 £448 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in London

For the 6 months to 1 September 2015, IT contractor jobs across the London region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 18 (26.87%) ITIL
2 14 (20.90%) Degree
3 13 (19.40%) User Experience
4 12 (17.91%) Stakeholder Management
4 12 (17.91%) Agile Software Development
5 11 (16.42%) Business Analysis
5 11 (16.42%) Analytics
6 10 (14.93%) Retail
6 10 (14.93%) Finance
6 10 (14.93%) Service Management
7 8 (11.94%) HTML
7 8 (11.94%) JavaScript
7 8 (11.94%) CSS
7 8 (11.94%) Microsoft
7 8 (11.94%) Marketing
7 8 (11.94%) Social Media
8 7 (10.45%) ITIL V2
8 7 (10.45%) Analytical Skills
8 7 (10.45%) IT Asset Management
8 7 (10.45%) ServiceNow
8 7 (10.45%) HP UCMDB
8 7 (10.45%) Technical Architecture
8 7 (10.45%) Ajax
8 7 (10.45%) CMDB
8 7 (10.45%) Scrum
8 7 (10.45%) SSL
8 7 (10.45%) E-Commerce
8 7 (10.45%) VPN
8 7 (10.45%) SOAP
8 7 (10.45%) Web Services

Customer Engagement
Top Related IT Skills in London by Category

For the 6 months to 1 September 2015, IT contractor jobs across the London region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 3 (4.48%) CMS
1 3 (4.48%) Umbraco
1 3 (4.48%) Sitecore CMS
1 3 (4.48%) Adobe Experience Manager
Applications
1 2 (2.99%) MS PowerPoint
2 1 (1.49%) Adobe Creative Suite
2 1 (1.49%) Photoshop
2 1 (1.49%) MS Excel
2 1 (1.49%) MS Visio
2 1 (1.49%) Adobe Illustrator
Business Applications
1 3 (4.48%) Tridion
2 2 (2.99%) WebTrends
2 2 (2.99%) Dynamics CRM
2 2 (2.99%) Radian6
Cloud Services
1 2 (2.99%) Adobe Analytics
2 1 (1.49%) Google Cloud Platform
2 1 (1.49%) eCircle
2 1 (1.49%) Google Analytics
Communications & Networking
1 7 (10.45%) LDAP
1 7 (10.45%) VPN
1 7 (10.45%) SSL
2 1 (1.49%) SAN
2 1 (1.49%) Firewall
2 1 (1.49%) Softswitch
2 1 (1.49%) LAN
2 1 (1.49%) PBX
2 1 (1.49%) VoIP
2 1 (1.49%) WAN
Database & Business Intelligence
1 6 (8.96%) PowerCenter
2 1 (1.49%) QlikView
2 1 (1.49%) Big Data
2 1 (1.49%) BigQuery
2 1 (1.49%) MySQL
2 1 (1.49%) Data Warehouse
Development Applications
1 5 (7.46%) JIRA
2 1 (1.49%) Dreamweaver
General
1 10 (14.93%) Finance
1 10 (14.93%) Retail
2 8 (11.94%) Marketing
3 6 (8.96%) Banking
4 4 (5.97%) Law
5 2 (2.99%) Back Office
5 2 (2.99%) Games
5 2 (2.99%) Advertising
6 1 (1.49%) Publishing
6 1 (1.49%) Telecoms
6 1 (1.49%) Legal
6 1 (1.49%) Retail Banking
Job Titles
1 16 (23.88%) Analyst
2 15 (22.39%) Developer
3 12 (17.91%) Business Analyst
4 11 (16.42%) Consultant
5 10 (14.93%) Project Manager
6 7 (10.45%) Senior Consultant
6 7 (10.45%) Senior Developer
6 7 (10.45%) Technical Consultant
6 7 (10.45%) Senior Technical Consultant
6 7 (10.45%) Relationships Manager
6 7 (10.45%) ITSM Consultant
6 7 (10.45%) Technical Developer
6 7 (10.45%) ServiceNow Consultant
6 7 (10.45%) ServiceNow Developer
7 6 (8.96%) Designer
7 6 (8.96%) Business Manager
7 6 (8.96%) Informatica Developer
7 6 (8.96%) Architect
8 4 (5.97%) Agile Business Analyst
8 4 (5.97%) Service Manager
Libraries, Frameworks & Software Standards
1 8 (11.94%) CSS
1 8 (11.94%) HTML
2 7 (10.45%) COM
2 7 (10.45%) SOAP
2 7 (10.45%) Web Services
2 7 (10.45%) XML
2 7 (10.45%) Ajax
3 1 (1.49%) .NET
Miscellaneous
1 13 (19.40%) User Experience
2 8 (11.94%) Social Media
3 7 (10.45%) CMDB
3 7 (10.45%) Analytical Skills
4 5 (7.46%) iPad
5 2 (2.99%) Credit Risk
5 2 (2.99%) Performance Metrics
5 2 (2.99%) Data Centre
5 2 (2.99%) Visualisation
6 1 (1.49%) Online Games
6 1 (1.49%) Mobile App
6 1 (1.49%) Copywriting
6 1 (1.49%) Blog
6 1 (1.49%) NHS
6 1 (1.49%) Graphic Design
Processes & Methodologies
1 18 (26.87%) ITIL
2 12 (17.91%) Agile Software Development
2 12 (17.91%) Stakeholder Management
3 11 (16.42%) Business Analysis
3 11 (16.42%) Analytics
4 10 (14.93%) Service Management
5 7 (10.45%) ITSM
5 7 (10.45%) E-Commerce
5 7 (10.45%) Scrum
5 7 (10.45%) Technical Architecture
5 7 (10.45%) ITIL V2
5 7 (10.45%) IT Asset Management
6 6 (8.96%) Data Management
6 6 (8.96%) CRM
6 6 (8.96%) B2C
7 5 (7.46%) Business Process Mapping
7 5 (7.46%) Master Data Management
7 5 (7.46%) Use Case
8 4 (5.97%) User Acceptance Testing
8 4 (5.97%) Service Delivery
Programming Languages
1 8 (11.94%) JavaScript
2 3 (4.48%) SQL
3 2 (2.99%) Python
Qualifications
1 14 (20.90%) Degree
2 2 (2.99%) Security Cleared
3 1 (1.49%) SC Cleared
3 1 (1.49%) PRINCE2 Certification
3 1 (1.49%) PMP
3 1 (1.49%) PMI Certification
Quality Assurance & Compliance
1 6 (8.96%) Data Quality
2 3 (4.48%) SLA
3 2 (2.99%) QA
System Software
1 1 (1.49%) VMware ESXi
Systems Management
1 7 (10.45%) HP UCMDB
Vendors
1 8 (11.94%) Microsoft
2 7 (10.45%) ServiceNow
3 6 (8.96%) Adobe
3 6 (8.96%) Informatica
4 4 (5.97%) Sitecore
5 3 (4.48%) Oracle
6 2 (2.99%) hybris
6 2 (2.99%) Nimsoft
6 2 (2.99%) CA
6 2 (2.99%) Google
6 2 (2.99%) Coremetrics
7 1 (1.49%) Pega
7 1 (1.49%) Tableau
7 1 (1.49%) SAP
7 1 (1.49%) Cisco
7 1 (1.49%) IBM
7 1 (1.49%) CheckPoint
7 1 (1.49%) Salesforce.com
7 1 (1.49%) VMware
7 1 (1.49%) MuleSoft
City, London
First Point
Rate: £450 - £500 per day
Posted: 4 days ago