The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the London region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 8 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 374 378 395
Rank change year-on-year
+4 +17
Contract jobs citing Customer Engagement 53 46 43
As % of all contract IT jobs located in London 0.25% 0.20% 0.18%
As % of the Processes & Methodologies category 0.29% 0.24% 0.23%
Number of daily rates quoted 30 33 30
Median daily rate £486 £440 £425
Median daily rate % change year-on-year
+10.51% +3.52%
90% offered a daily rate of more than £197 £144 £295
10% offered a daily rate of more than £630 £575 £550
UK excluding London median daily rate £415 £400 £388
% change year-on-year
+3.75% +3.22%
Number of hourly rates quoted 0 1 0
Median hourly rate - £50.00 -
UK excluding London median hourly rate - - £21.58
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
18239 18851 19054
As % of all contract IT jobs located in London 84.79% 83.56% 80.75%
Number of daily rates quoted 13166 13449 14068
Median daily rate £480 £463 £450
Median daily rate % change year-on-year
+3.78% +2.77%
90% offered a daily rate of more than £340 £325 £300
10% offered a daily rate of more than £625 £625 £625
UK excluding London median daily rate £413 £400 £385
% change year-on-year
+3.12% +3.89%
Number of hourly rates quoted 194 230 244
Median hourly rate £25.00 £22.62 £22.38
Median hourly rate % change year-on-year
+10.52% +1.09%
90% offered a hourly rate of more than £13.50 £12.50 £11.50
10% offered a hourly rate of more than £55.00 £50.00 £53.50
UK excluding London median hourly rate £31.00 £35.00 £25.00
% change year-on-year
-11.42% +40.00%

Customer Engagement
Jobs Demand Trend in London

The demand trend of contract jobs across the London region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in London

Customer Engagement
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the London region.

Customer Engagement Daily Rate Trend in London

Customer Engagement
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the London region over the 3 months to 8 December 2016.

Customer Engagement Daily Rate Histogram in London

Customer Engagement
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the London region.

Customer Engagement Hourly Rate Trend in London

Customer Engagement
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the London region over the 3 months to 8 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -7 5 £525 +31.25% 6
Feltham -1 2 - -
Kingston Upon Thames - 2 - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in London

For the 6 months to 8 December 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for Customer Engagement.

1 53 (37.59%) Agile Software Development
2 52 (36.88%) Analytics
3 42 (29.79%) Java
3 42 (29.79%) SQL
4 40 (28.37%) Degree
5 38 (26.95%) SOAP
5 38 (26.95%) REST
6 36 (25.53%) Finance
7 35 (24.82%) CSS
7 35 (24.82%) Adobe
8 34 (24.11%) XML
8 34 (24.11%) JavaScript
8 34 (24.11%) HTML
8 34 (24.11%) Spring
8 34 (24.11%) Hibernate
9 33 (23.40%) Scrum
10 32 (22.70%) Analytical Skills
11 30 (21.28%) User Stories
11 30 (21.28%) Retail
11 30 (21.28%) Marketing
12 28 (19.86%) Java EE
12 28 (19.86%) MVC
13 27 (19.15%) JSP
13 27 (19.15%) Servlets
13 27 (19.15%) JBoss
13 27 (19.15%) Tomcat
13 27 (19.15%) JSTL
13 27 (19.15%) JSR 170
13 27 (19.15%) Spring MVC
13 27 (19.15%) XML-RPC

Customer Engagement
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (19.15%) Adobe Experience Manager
1 27 (19.15%) JBoss
1 27 (19.15%) Tomcat
2 11 (7.80%) WebSphere
3 5 (3.55%) SAS
4 3 (2.13%) MQSeries
4 3 (2.13%) WebLogic
4 3 (2.13%) WebSphere Application Server
5 2 (1.42%) Apache Spark
5 2 (1.42%) CMS
5 2 (1.42%) Skype for Business
6 1 (0.71%) FileNet
6 1 (0.71%) OpenStack
6 1 (0.71%) SharePoint
6 1 (0.71%) SharePoint 2013
Applications
1 9 (6.38%) MS Office
2 8 (5.67%) MS Excel
3 3 (2.13%) MS Visio
3 3 (2.13%) SPSS
4 2 (1.42%) MS PowerPoint
4 2 (1.42%) Photoshop
5 1 (0.71%) InDesign
5 1 (0.71%) MS Project
Business Applications
1 7 (4.96%) Oracle BPM
2 6 (4.26%) Sprinklr
3 4 (2.84%) Radian6
4 3 (2.13%) Adobe Campaign
4 3 (2.13%) Dynamics CRM
5 2 (1.42%) Eloqua
5 2 (1.42%) WebTrends
6 1 (0.71%) Remedy ITSM
6 1 (0.71%) Unica
Cloud Services
1 6 (4.26%) SaaS
2 5 (3.55%) IaaS
3 4 (2.84%) Microsoft Azure
3 4 (2.84%) Office 365
4 3 (2.13%) Adobe Analytics
5 2 (1.42%) Amazon AWS
5 2 (1.42%) BlueKai
5 2 (1.42%) Google Analytics
5 2 (1.42%) OneDrive
5 2 (1.42%) PaaS
6 1 (0.71%) Cloud Computing
6 1 (0.71%) Socialbakers
6 1 (0.71%) Trello
6 1 (0.71%) Yammer
Communications & Networking
1 4 (2.84%) HTTP
2 3 (2.13%) Internet
2 3 (2.13%) TCP/IP
3 2 (1.42%) Cisco Nexus
3 2 (1.42%) DMZ
3 2 (1.42%) EIGRP
3 2 (1.42%) Firewall
3 2 (1.42%) FWSM
3 2 (1.42%) IPsec
3 2 (1.42%) OSPF
3 2 (1.42%) Skype
3 2 (1.42%) VLAN
3 2 (1.42%) VPN
4 1 (0.71%) HTTPS
4 1 (0.71%) SSL
4 1 (0.71%) WAN
Database & Business Intelligence
1 10 (7.09%) DB2
2 6 (4.26%) Big Data
2 6 (4.26%) Relational Database
3 3 (2.13%) MySQL
3 3 (2.13%) RDBMS
3 3 (2.13%) SQL Server
4 2 (1.42%) Hadoop
5 1 (0.71%) Apache Hive
5 1 (0.71%) BusinessObjects
5 1 (0.71%) BusinessObjects XI
5 1 (0.71%) Data Mining
5 1 (0.71%) Data Warehouse
5 1 (0.71%) Oracle Reports
5 1 (0.71%) Power BI
5 1 (0.71%) PowerCenter
5 1 (0.71%) QlikView
5 1 (0.71%) SAS Enterprise Guide
Development Applications
1 21 (14.89%) Maven
2 19 (13.48%) Eclipse
2 19 (13.48%) Gradle
2 19 (13.48%) IntelliJ
3 8 (5.67%) Git (software)
4 1 (0.71%) Grunt
4 1 (0.71%) webpack
General
1 36 (25.53%) Finance
2 30 (21.28%) Marketing
2 30 (21.28%) Retail
3 25 (17.73%) Banking
4 7 (4.96%) Advertising
5 5 (3.55%) Telecoms
6 4 (2.84%) Legal
7 3 (2.13%) Billing
7 3 (2.13%) Retail Banking
8 2 (1.42%) Investment Banking
8 2 (1.42%) Publishing
9 1 (0.71%) Back Office
9 1 (0.71%) Games
9 1 (0.71%) Law
9 1 (0.71%) Manufacturing
9 1 (0.71%) Military
Job Titles
1 35 (24.82%) Developer
2 22 (15.60%) Architect
3 20 (14.18%) Java Developer
4 18 (12.77%) Lead Developer
4 18 (12.77%) Lead Java Developer
5 14 (9.93%) Consultant
6 13 (9.22%) Solutions Architect
7 12 (8.51%) Analyst
7 12 (8.51%) Project Manager
8 10 (7.09%) Delivery Manager
9 8 (5.67%) Senior Manager
10 6 (4.26%) Cloud Architect
10 6 (4.26%) CRM Manager
10 6 (4.26%) Service Manager
10 6 (4.26%) Services Delivery Manager
11 5 (3.55%) Analytics Consultant
11 5 (3.55%) Business Analyst
12 4 (2.84%) Analytics Manager
12 4 (2.84%) Marketing Manager
12 4 (2.84%) Senior Project Manager
Libraries, Frameworks & Software Standards
1 38 (26.95%) REST
1 38 (26.95%) SOAP
2 35 (24.82%) CSS
3 34 (24.11%) Hibernate
3 34 (24.11%) HTML
3 34 (24.11%) Spring
3 34 (24.11%) XML
4 28 (19.86%) Java EE
5 27 (19.15%) Apache Felix
5 27 (19.15%) Apache Sling
5 27 (19.15%) JSP
5 27 (19.15%) JSR 170
5 27 (19.15%) JSTL
5 27 (19.15%) OSGi
5 27 (19.15%) Servlets
5 27 (19.15%) Spring MVC
5 27 (19.15%) XML-RPC
6 9 (6.38%) Web Services
7 8 (5.67%) Dojo
7 8 (5.67%) Middleware
Miscellaneous
1 32 (22.70%) Analytical Skills
2 24 (17.02%) Computer Science
3 14 (9.93%) Enterprise Software
4 12 (8.51%) Social Media
5 8 (5.67%) User Experience
6 5 (3.55%) Data Centre
6 5 (3.55%) SWIFT
7 4 (2.84%) Mainframe
7 4 (2.84%) Mathematics
7 4 (2.84%) Performance Metrics
7 4 (2.84%) Statistics
8 3 (2.13%) Data Integration
8 3 (2.13%) Visualisation
9 2 (1.42%) iPad
9 2 (1.42%) Mobile Payment
9 2 (1.42%) Public Cloud
10 1 (0.71%) Algorithms
10 1 (0.71%) Fintech
10 1 (0.71%) Hybrid Cloud
10 1 (0.71%) Virtual Team
Operating Systems
1 5 (3.55%) Windows
2 4 (2.84%) Linux
3 3 (2.13%) Unix
4 2 (1.42%) Windows Server
Processes & Methodologies
1 53 (37.59%) Agile Software Development
2 52 (36.88%) Analytics
3 33 (23.40%) Scrum
4 30 (21.28%) User Stories
5 28 (19.86%) MVC
6 26 (18.44%) Presales
7 23 (16.31%) Content Management
8 20 (14.18%) CRM
9 17 (12.06%) Stakeholder Management
10 13 (9.22%) Software Engineering
11 12 (8.51%) Kanban
11 12 (8.51%) Project Management
12 11 (7.80%) Migration
13 9 (6.38%) Actionable Insight
13 9 (6.38%) DevOps
13 9 (6.38%) ITIL
13 9 (6.38%) SDLC
14 8 (5.67%) Configuration Management
14 8 (5.67%) E-Commerce
14 8 (5.67%) Time Management
Programming Languages
1 42 (29.79%) Java
1 42 (29.79%) SQL
2 34 (24.11%) JavaScript
3 5 (3.55%) C#
4 4 (2.84%) Python
5 3 (2.13%) PHP
6 2 (1.42%) R
7 1 (0.71%) SAS Macro
7 1 (0.71%) VBA
Qualifications
1 40 (28.37%) Degree
2 4 (2.84%) MBA
3 2 (1.42%) BPSS Clearance
3 2 (1.42%) CCDP
3 2 (1.42%) CCNA
3 2 (1.42%) CCNP
3 2 (1.42%) Cisco Certification
4 1 (0.71%) APMP
4 1 (0.71%) ISEB
4 1 (0.71%) PMI Certification
4 1 (0.71%) PMP
4 1 (0.71%) Security Cleared
Quality Assurance & Compliance
1 5 (3.55%) SEPA
2 4 (2.84%) SLA
3 3 (2.13%) Actionable Recommendations
3 3 (2.13%) Data Quality
3 3 (2.13%) QA
4 2 (1.42%) COBIT
4 2 (1.42%) Disclosure Scotland
System Software
1 4 (2.84%) VMware Infrastructure
2 2 (1.42%) Active Directory
3 1 (0.71%) VMware ESX
Systems Management
1 1 (0.71%) CA Service Virtualization
1 1 (0.71%) CA Single Sign-On
1 1 (0.71%) Systems Management Server (SMS)
Vendors
1 35 (24.82%) Adobe
2 18 (12.77%) Oracle
3 11 (7.80%) Microsoft
4 7 (4.96%) IBM
5 4 (2.84%) Google
5 4 (2.84%) Remedy
5 4 (2.84%) VMware
6 3 (2.13%) Brandwatch
6 3 (2.13%) CA
6 3 (2.13%) Salesforce.com
6 3 (2.13%) TIBCO
7 2 (1.42%) CheckPoint
7 2 (1.42%) Cisco
7 2 (1.42%) Coremetrics
7 2 (1.42%) HP
7 2 (1.42%) Netezza
7 2 (1.42%) Sysomos
8 1 (0.71%) Aprimo
8 1 (0.71%) Nimsoft
8 1 (0.71%) Pega
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