The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 349 376 379
Rank change year-on-year
+27 +3
Contract jobs citing Customer Engagement 59 42 34
As % of all contract IT jobs located in London 0.28% 0.20% 0.16%
As % of the Processes & Methodologies category 0.33% 0.25% 0.20%
Number of daily rates quoted 34 32 20
Average daily rate £425 £450 £450
Average daily rate % change year-on-year
-5.55% -
90% offered a daily rate of more than £125 £300 £260
10% offered a daily rate of more than £575 £550 £528
UK excluding London average daily rate £400 £425 £325
% change year-on-year
-5.88% +30.76%
Number of hourly rates quoted 1 0 1
Average hourly rate £53.00 - £21.34
UK excluding London average hourly rate £40.75 £21.58 -
% change year-on-year
+88.83% -
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
17632 17050 17380
As % of all contract IT jobs located in London 83.28% 80.33% 80.44%
Number of daily rates quoted 12602 12214 11927
Average daily rate £475 £450 £438
Average daily rate % change year-on-year
+5.55% +2.85%
90% offered a daily rate of more than £325 £313 £300
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 222 196 238
Average hourly rate £22.12 £21.50 £23.67
Average hourly rate % change year-on-year
+2.86% -9.16%
90% offered a hourly rate of more than £12.50 £12.50 £14.30
10% offered a hourly rate of more than £50.99 £48.50 £77.50
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Customer Engagement
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the London region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in London

Customer Engagement
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the London region.

Customer Engagement Daily Rate Trend in London

Customer Engagement
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the London region over the 3 months to 8 February 2016.

Customer Engagement Daily Rate Histogram in London

Customer Engagement
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the London region.

Customer Engagement Hourly Rate Trend in London

Customer Engagement
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the London region over the 3 months to 8 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hayes - 2 £560 - 1
Hounslow - 2 £560 -
City of London +45 1 - - 2
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in London

For the 6 months to 8 February 2016, IT contractor jobs across the London region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 24 (26.09%) ITIL
2 18 (19.57%) Marketing
3 15 (16.30%) Analytics
4 14 (15.22%) Degree
4 14 (15.22%) Finance
5 13 (14.13%) Service Management
5 13 (14.13%) Agile Software Development
6 12 (13.04%) Microsoft
6 12 (13.04%) HTML
6 12 (13.04%) ServiceNow
6 12 (13.04%) Presales
7 11 (11.96%) JavaScript
7 11 (11.96%) VPN
7 11 (11.96%) ITSM
8 10 (10.87%) Technical Architecture
8 10 (10.87%) Social Media
9 9 (9.78%) ITIL V2
9 9 (9.78%) CMDB
9 9 (9.78%) Ajax
9 9 (9.78%) User Experience
9 9 (9.78%) IT Asset Management
9 9 (9.78%) SSL
9 9 (9.78%) COM
9 9 (9.78%) CSS
9 9 (9.78%) SOAP
9 9 (9.78%) Web Services
9 9 (9.78%) XML
9 9 (9.78%) LDAP
10 8 (8.70%) Law
10 8 (8.70%) Stakeholder Management

Customer Engagement
Top Related IT Skills in London by Category

For the 6 months to 8 February 2016, IT contractor jobs across the London region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 1 (1.09%) BizTalk Server
1 1 (1.09%) OpenStack
1 1 (1.09%) SAS
1 1 (1.09%) SharePoint
Applications
1 3 (3.26%) MS Excel
2 2 (2.17%) MS Office
2 2 (2.17%) MS Visio
2 2 (2.17%) SPSS
Business Applications
1 5 (5.43%) Radian6
1 5 (5.43%) WebTrends
2 2 (2.17%) Dynamics CRM
3 1 (1.09%) SAP MM
Cloud Services
1 5 (5.43%) Adobe Analytics
2 3 (3.26%) Microsoft Azure
3 2 (2.17%) Amazon AWS
3 2 (2.17%) IaaS
3 2 (2.17%) SoftLayer
4 1 (1.09%) Cloud Computing
Communications & Networking
1 11 (11.96%) VPN
2 9 (9.78%) LDAP
2 9 (9.78%) SSL
3 6 (6.52%) MPLS
4 4 (4.35%) BGP
4 4 (4.35%) Cisco Nexus
4 4 (4.35%) LAN
4 4 (4.35%) OSPF
4 4 (4.35%) WAN
5 1 (1.09%) Internet
5 1 (1.09%) MVNO
Database & Business Intelligence
1 7 (7.61%) PowerCenter
2 3 (3.26%) SAP BI
3 1 (1.09%) Apache Cassandra
3 1 (1.09%) Data Warehouse
3 1 (1.09%) MariaDB
3 1 (1.09%) SAP BW
3 1 (1.09%) SQL Server
3 1 (1.09%) SQL Server Reporting Services
Development Applications
1 1 (1.09%) Selenium
General
1 18 (19.57%) Marketing
2 14 (15.22%) Finance
3 8 (8.70%) Law
4 7 (7.61%) Telecoms
5 5 (5.43%) Retail
6 4 (4.35%) Financial Institution
7 3 (3.26%) Publishing
8 1 (1.09%) Back Office
8 1 (1.09%) Banking
8 1 (1.09%) Billing
8 1 (1.09%) Games
Job Titles
1 19 (20.65%) Consultant
2 17 (18.48%) Developer
3 15 (16.30%) Architect
4 12 (13.04%) Analyst
5 10 (10.87%) IT Manager
5 10 (10.87%) IT Relationships Manager
5 10 (10.87%) Relationships Manager
5 10 (10.87%) Senior Consultant
6 9 (9.78%) ITSM Consultant
6 9 (9.78%) ITSM Developer
6 9 (9.78%) Senior Developer
6 9 (9.78%) Senior ITSM Consultant
6 9 (9.78%) Senior Technical Consultant
6 9 (9.78%) ServiceNow Consultant
6 9 (9.78%) ServiceNow Developer
6 9 (9.78%) Technical Consultant
6 9 (9.78%) Technical Developer
7 7 (7.61%) Informatica Developer
7 7 (7.61%) Solutions Architect
8 5 (5.43%) Business Manager
Libraries, Frameworks & Software Standards
1 12 (13.04%) HTML
2 9 (9.78%) Ajax
2 9 (9.78%) COM
2 9 (9.78%) CSS
2 9 (9.78%) SOAP
2 9 (9.78%) Web Services
2 9 (9.78%) XML
3 4 (4.35%) .NET
4 1 (1.09%) ActiveMQ
4 1 (1.09%) AngularJS
4 1 (1.09%) HornetQ
4 1 (1.09%) J2EE
4 1 (1.09%) RabbitMQ
Miscellaneous
1 10 (10.87%) Social Media
2 9 (9.78%) CMDB
2 9 (9.78%) User Experience
3 7 (7.61%) Analytical Skills
3 7 (7.61%) Data Centre
4 4 (4.35%) Fintech
4 4 (4.35%) Hedge funds
5 1 (1.09%) Computer Science
5 1 (1.09%) FMCG
5 1 (1.09%) Online Games
5 1 (1.09%) Reinsurance
5 1 (1.09%) Visualisation
Operating Systems
1 2 (2.17%) Linux
2 1 (1.09%) Windows
2 1 (1.09%) Windows XP
Processes & Methodologies
1 24 (26.09%) ITIL
2 15 (16.30%) Analytics
3 13 (14.13%) Agile Software Development
3 13 (14.13%) Service Management
4 12 (13.04%) Presales
5 11 (11.96%) ITSM
6 10 (10.87%) Technical Architecture
7 9 (9.78%) IT Asset Management
7 9 (9.78%) ITIL V2
8 8 (8.70%) Stakeholder Management
9 7 (7.61%) CRM
9 7 (7.61%) Data Management
9 7 (7.61%) Service Delivery
10 6 (6.52%) Master Data Management
11 5 (5.43%) GAP Analysis
11 5 (5.43%) Statistical Analysis
11 5 (5.43%) Web Analytics
12 4 (4.35%) ITIL V3
12 4 (4.35%) Operations Management
12 4 (4.35%) Requirements Management
Programming Languages
1 11 (11.96%) JavaScript
2 3 (3.26%) Java
2 3 (3.26%) Python
3 2 (2.17%) C++
3 2 (2.17%) Perl
3 2 (2.17%) PHP
3 2 (2.17%) SQL
4 1 (1.09%) C#
4 1 (1.09%) Go
4 1 (1.09%) Scala
Qualifications
1 14 (15.22%) Degree
2 4 (4.35%) CCNP
2 4 (4.35%) Cisco Certification
2 4 (4.35%) SC Cleared
2 4 (4.35%) Security Cleared
3 2 (2.17%) PMI Certification
3 2 (2.17%) PMP
4 1 (1.09%) DBS Check
4 1 (1.09%) MBA
4 1 (1.09%) MCSA
4 1 (1.09%) MCSE
4 1 (1.09%) Microsoft Certification
4 1 (1.09%) PRINCE2 Certification
Quality Assurance & Compliance
1 7 (7.61%) Data Quality
2 3 (3.26%) SLA
System Software
1 1 (1.09%) Microsoft App-V
1 1 (1.09%) VMware ESX
1 1 (1.09%) VMware Infrastructure
Systems Management
1 1 (1.09%) SCCM
Vendors
1 12 (13.04%) Microsoft
1 12 (13.04%) ServiceNow
2 7 (7.61%) Cisco
2 7 (7.61%) Informatica
3 5 (5.43%) Adobe
3 5 (5.43%) Coremetrics
4 4 (4.35%) CA
4 4 (4.35%) Nimsoft
4 4 (4.35%) SAP
5 3 (3.26%) Salesforce.com
5 3 (3.26%) VMware
6 2 (2.17%) Citrix
6 2 (2.17%) Google
6 2 (2.17%) Oracle
6 2 (2.17%) Rackspace
7 1 (1.09%) IBM
7 1 (1.09%) Pega
South West London
Agile Recruitment
Rate: Based on experience
Posted: 3 days ago
Hayes, Middlesex
The Resourcing Hub
Rate: From £550 to £580 per day
Posted: 4 days ago
London
Global Technology Solutions Ltd
Rate: £450 - £600 per day
Posted: 4 days ago
City, London
Salt
Rate: £20000 - £22000 per annum
Posted: 6 days ago