The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 388 410 402
Rank change year-on-year
+22 -8
Contract jobs citing Customer Engagement 26 13 19
As % of all contract IT jobs located in London 0.11% 0.052% 0.074%
As % of the Processes & Methodologies category 0.14% 0.066% 0.098%
Number of daily rates quoted 15 6 12
Average daily rate
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of your Daily Rate
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£400 £375 £381
Average daily rate % change year-on-year
+6.66% -1.63%
90% offered a daily rate of more than £332 £225 £375
10% offered a daily rate of more than £601 £450 £495
UK excluding London average daily rate £400 £373 £300
% change year-on-year
+7.38% +24.16%
Number of hourly rates quoted 1 0 2
Average hourly rate £137.50 - £37.75
UK excluding London average hourly rate £12.00 £15.00 £9.00
% change year-on-year
-20.00% +66.66%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
18814 19549 19359
As % of all contract IT jobs located in London 77.64% 77.50% 75.47%
Number of daily rates quoted 13400 13696 13116
Average daily rate £450 £450 £440
Average daily rate % change year-on-year
- +2.27%
90% offered a daily rate of more than £300 £300 £300
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £365 £365
% change year-on-year
+2.73% -
Number of hourly rates quoted 236 227 357
Average hourly rate £21.62 £21.00 £32.50
Average hourly rate % change year-on-year
+2.95% -35.38%
90% offered a hourly rate of more than £13.00 £13.00 £15.52
10% offered a hourly rate of more than £53.50 £53.00 £50.00
UK excluding London average hourly rate £26.83 £30.00 £28.50
% change year-on-year
-10.56% +5.26%

Customer Engagement
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the London region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in London

Customer Engagement
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the London region.

Customer Engagement Daily Rate Trend in London

Customer Engagement
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the London region over the 3 months to 1 October 2014.

Customer Engagement Daily Rate Histogram in London

Customer Engagement
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the London region.

Customer Engagement Hourly Rate Trend in London

Customer Engagement
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the London region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +32 5 £376 +0.33% 2
Westminster - - - -
Uxbridge - - - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in London

For the 6 months to 1 October 2014, IT contractor jobs across the London region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 14 (26.42%) Marketing
2 12 (22.64%) Retail
2 12 (22.64%) Finance
3 10 (18.87%) E-Commerce
3 10 (18.87%) Coaching
4 9 (16.98%) ITIL
4 9 (16.98%) Service Management
4 9 (16.98%) Agile Software Development
5 8 (15.09%) Scrum
5 8 (15.09%) CRM
5 8 (15.09%) User Experience
6 7 (13.21%) Project Management
6 7 (13.21%) Stakeholder Management
6 7 (13.21%) Banking
6 7 (13.21%) Business Analysis
6 7 (13.21%) Degree
7 6 (11.32%) ITIL V3
8 5 (9.43%) iPad
8 5 (9.43%) PRINCE2
9 4 (7.55%) B2C
9 4 (7.55%) Project Planning
9 4 (7.55%) JIRA
9 4 (7.55%) Use Case
9 4 (7.55%) Retail Banking
9 4 (7.55%) hybris
9 4 (7.55%) Stakeholder Engagement
9 4 (7.55%) Security Cleared
9 4 (7.55%) Business Process Mapping
10 3 (5.66%) SC Cleared
10 3 (5.66%) Customer Insight

Customer Engagement
Top Related IT Skills in London by Category

For the 6 months to 1 October 2014, IT contractor jobs across the London region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 3 (5.66%) CMS
2 1 (1.89%) Adobe CQ
2 1 (1.89%) WebSphere
2 1 (1.89%) Tomcat
Applications
1 2 (3.77%) MS PowerPoint
2 1 (1.89%) MS Visio
2 1 (1.89%) MS Excel
2 1 (1.89%) MS Project
Business Applications
1 1 (1.89%) SAP SRM
Communications & Networking
1 2 (3.77%) DHCP
1 2 (3.77%) DNS
1 2 (3.77%) Network Security
2 1 (1.89%) Cisco ASA
2 1 (1.89%) NetScreen
2 1 (1.89%) Firewall
2 1 (1.89%) Internet
Development Applications
1 4 (7.55%) JIRA
2 1 (1.89%) Maven
2 1 (1.89%) Selenium
2 1 (1.89%) Eclipse
General
1 14 (26.42%) Marketing
2 12 (22.64%) Retail
2 12 (22.64%) Finance
3 7 (13.21%) Banking
4 4 (7.55%) Retail Banking
5 2 (3.77%) Publishing
5 2 (3.77%) Multimedia
6 1 (1.89%) Front Office
6 1 (1.89%) Aerospace
6 1 (1.89%) Games
Job Titles
1 10 (18.87%) Business Analyst
1 10 (18.87%) Analyst
2 7 (13.21%) Project Manager
2 7 (13.21%) Portfolio Manager
3 4 (7.55%) Programme Manager
3 4 (7.55%) Agile Business Analyst
4 3 (5.66%) Digital Project Manager
5 2 (3.77%) Technical Project Manager
5 2 (3.77%) Senior Manager
5 2 (3.77%) Field Engineer
5 2 (3.77%) Developer
5 2 (3.77%) Lead Business Analyst
5 2 (3.77%) Service Manager
5 2 (3.77%) Senior Project Manager
5 2 (3.77%) Technical Manager
5 2 (3.77%) Senior Digital Project Manager
6 1 (1.89%) Selenium Tester
6 1 (1.89%) Service Operations Manager
6 1 (1.89%) Campaign Manager
6 1 (1.89%) Digital Designer
Libraries, Frameworks & Software Standards
1 1 (1.89%) Apache Sling
1 1 (1.89%) Apache Felix
1 1 (1.89%) REST
1 1 (1.89%) Spring
1 1 (1.89%) JSF
1 1 (1.89%) Mason
1 1 (1.89%) RESTful
1 1 (1.89%) Visualforce
1 1 (1.89%) Java EE
1 1 (1.89%) JSTL
1 1 (1.89%) XML-RPC
1 1 (1.89%) Hibernate
1 1 (1.89%) Flash
1 1 (1.89%) HTML
1 1 (1.89%) CSS
1 1 (1.89%) JSP
1 1 (1.89%) Servlets
1 1 (1.89%) SOAP
1 1 (1.89%) Web Services
1 1 (1.89%) XML
Miscellaneous
1 8 (15.09%) User Experience
2 5 (9.43%) iPad
3 2 (3.77%) Clustering
4 1 (1.89%) Mobile App
4 1 (1.89%) Social Media
4 1 (1.89%) FMCG
4 1 (1.89%) IPTV
4 1 (1.89%) Online Banking
4 1 (1.89%) Economics
4 1 (1.89%) Visualisation
4 1 (1.89%) Copywriting
4 1 (1.89%) Management Information System
4 1 (1.89%) Mobile Games
Operating Systems
1 2 (3.77%) Windows
Processes & Methodologies
1 10 (18.87%) E-Commerce
1 10 (18.87%) Coaching
2 9 (16.98%) ITIL
2 9 (16.98%) Service Management
2 9 (16.98%) Agile Software Development
3 8 (15.09%) Scrum
3 8 (15.09%) CRM
4 7 (13.21%) Project Management
4 7 (13.21%) Stakeholder Management
4 7 (13.21%) Business Analysis
5 6 (11.32%) ITIL V3
6 5 (9.43%) PRINCE2
7 4 (7.55%) B2C
7 4 (7.55%) Project Planning
7 4 (7.55%) Use Case
7 4 (7.55%) Stakeholder Engagement
7 4 (7.55%) Business Process Mapping
8 3 (5.66%) Customer Insight
8 3 (5.66%) Supplier Management
8 3 (5.66%) Resource Management
Programming Languages
1 1 (1.89%) Apex Code
1 1 (1.89%) C
1 1 (1.89%) Java
1 1 (1.89%) JavaScript
1 1 (1.89%) SQL
Qualifications
1 7 (13.21%) Degree
2 4 (7.55%) Security Cleared
3 3 (5.66%) SC Cleared
4 2 (3.77%) Microsoft Certification
4 2 (3.77%) MCTS
4 2 (3.77%) MCITP
5 1 (1.89%) CIMA
5 1 (1.89%) MBA
5 1 (1.89%) ACCA
Quality Assurance & Compliance
1 3 (5.66%) SLA
2 2 (3.77%) QA
System Software
1 2 (3.77%) Terminal Services
Systems Management
1 2 (3.77%) WSUS
Vendors
1 4 (7.55%) hybris
2 3 (5.66%) HP
3 2 (3.77%) Cisco
3 2 (3.77%) Microsoft
4 1 (1.89%) Omniture
4 1 (1.89%) Fortinet
4 1 (1.89%) JBoss
4 1 (1.89%) SAP
4 1 (1.89%) Adobe
4 1 (1.89%) CheckPoint
4 1 (1.89%) Salesforce.com
4 1 (1.89%) IBM
4 1 (1.89%) Juniper
4 1 (1.89%) BMC