The first table below looks at the demand for Customer Engagement skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 386 369 387
Rank change year-on-year
-17 +18
Contract jobs citing Customer Engagement 26 20 36
As % of all contract IT jobs located in London 0.11% 0.093% 0.13%
As % of the Processes & Methodologies category 0.14% 0.12% 0.17%
Number of daily rates quoted 8 8 10
Average daily rate £503 £430 £459
Average daily rate % change year-on-year
+16.86% -6.21%
90% offered a daily rate of more than £350 £358 £297
10% offered a daily rate of more than £628 £533 £501
UK excluding London average daily rate £375 £260 £423
% change year-on-year
+44.23% -38.46%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £18.25 - £15.50
Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
18535 16423 20573
As % of all contract IT jobs located in London 76.61% 76.02% 73.42%
Number of daily rates quoted 13086 11421 13439
Average daily rate £430 £450 £450
Average daily rate % change year-on-year
-4.44% -
90% offered a daily rate of more than £300 £300 £300
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £360 £370
% change year-on-year
+4.16% -2.70%
Number of hourly rates quoted 234 222 328
Average hourly rate £24.00 £30.00 £29.50
Average hourly rate % change year-on-year
-20.00% +1.69%
90% offered a hourly rate of more than £13.50 £15.00 £15.00
10% offered a hourly rate of more than £50.00 £135.00 £45.00
UK excluding London average hourly rate £30.00 £32.00 £27.50
% change year-on-year
-6.25% +16.36%
Customer Engagement
England

Customer Engagement
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the London region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in London

Customer Engagement
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the London region.

Customer Engagement Daily Rate Trend in London

Customer Engagement
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the London region over the 3 months to 18 April 2014.

Customer Engagement Daily Rate Histogram in London

Customer Engagement
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the London region.

Customer Engagement Hourly Rate Trend in London

Customer Engagement
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the London region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
City of London -23 1 £575 +32.94% 3
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in London

For the 6 months to 18 April 2014, IT contractor jobs across the London region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 22 (36.67%) E-Commerce
2 19 (31.67%) CRM
3 18 (30.00%) Finance
3 18 (30.00%) Degree
4 17 (28.33%) Retail
5 16 (26.67%) Stakeholder Management
5 16 (26.67%) Scrum
5 16 (26.67%) Microsoft
6 14 (23.33%) hybris
7 13 (21.67%) MS Excel
8 12 (20.00%) B2C
8 12 (20.00%) ITIL
9 11 (18.33%) Project Management
9 11 (18.33%) JIRA
10 10 (16.67%) Use Case
10 10 (16.67%) Business Process Mapping
10 10 (16.67%) Business Analysis
11 9 (15.00%) Firewall
11 9 (15.00%) Citrix
11 9 (15.00%) Marketing
12 8 (13.33%) iPad
12 8 (13.33%) Relational Database
12 8 (13.33%) PRINCE2
12 8 (13.33%) Banking
13 7 (11.67%) Windows
13 7 (11.67%) Windows 7
14 6 (10.00%) Analytics
14 6 (10.00%) DV Cleared
14 6 (10.00%) Security Cleared
14 6 (10.00%) Oracle

Customer Engagement
Top Related IT Skills in London by Category

For the 6 months to 18 April 2014, IT contractor jobs across the London region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 4 (6.67%) WebSphere
2 3 (5.00%) CMS
3 1 (1.67%) SharePoint
Applications
1 13 (21.67%) MS Excel
2 1 (1.67%) Adobe Illustrator
2 1 (1.67%) InfoPath
2 1 (1.67%) MS Visio
2 1 (1.67%) Photoshop
2 1 (1.67%) MS Project
2 1 (1.67%) MS Office
2 1 (1.67%) Spreadsheet
Business Applications
1 2 (3.33%) SAP QM
1 2 (3.33%) SAP PM
2 1 (1.67%) SAP CRM
2 1 (1.67%) Dynamics CRM
2 1 (1.67%) Magento
Cloud Services
1 2 (3.33%) SaaS
1 2 (3.33%) Office 365
Communications & Networking
1 9 (15.00%) Firewall
2 5 (8.33%) LAN
2 5 (8.33%) WAN
2 5 (8.33%) DHCP
2 5 (8.33%) DNS
3 4 (6.67%) WLAN
3 4 (6.67%) IPv4
3 4 (6.67%) SAN
3 4 (6.67%) VLAN
3 4 (6.67%) Intrusion Detection
4 3 (5.00%) Internet
5 1 (1.67%) Intranet
Database & Business Intelligence
1 8 (13.33%) Relational Database
2 5 (8.33%) SQL Server
3 4 (6.67%) RDBMS
4 1 (1.67%) SQL Server Reporting Services
4 1 (1.67%) BusinessObjects Web Intelligence
Development Applications
1 11 (18.33%) JIRA
2 1 (1.67%) ERwin
2 1 (1.67%) Axure RP
2 1 (1.67%) Hudson
General
1 18 (30.00%) Finance
2 17 (28.33%) Retail
3 9 (15.00%) Marketing
4 8 (13.33%) Banking
5 4 (6.67%) Publishing
6 3 (5.00%) Advertising
6 3 (5.00%) Legal
6 3 (5.00%) Pharmaceutical
7 2 (3.33%) Telecoms
7 2 (3.33%) Law
8 1 (1.67%) Manufacturing
8 1 (1.67%) Games
8 1 (1.67%) Retail Banking
8 1 (1.67%) Corporate Banking
8 1 (1.67%) Investment Banking
8 1 (1.67%) Multimedia
8 1 (1.67%) Billing
Job Titles
1 14 (23.33%) Analyst
2 11 (18.33%) Project Manager
2 11 (18.33%) Business Analyst
3 10 (16.67%) Agile Business Analyst
4 8 (13.33%) Solutions Architect
4 8 (13.33%) Architect
5 6 (10.00%) Consultant
6 4 (6.67%) Deployment Engineer
6 4 (6.67%) SAP Consultant
6 4 (6.67%) Product Manager
7 3 (5.00%) Contracts Manager
8 2 (3.33%) Enterprise Solutions Architect
8 2 (3.33%) Digital Project Manager
8 2 (3.33%) SAP QM Consultant
8 2 (3.33%) SAP PM Consultant
8 2 (3.33%) Enterprise Architect
9 1 (1.67%) Data Modeller
9 1 (1.67%) Project Support Analyst
9 1 (1.67%) IT Project Manager
9 1 (1.67%) Project Analyst
Libraries, Frameworks & Software Standards
1 4 (6.67%) HTML
2 2 (3.33%) XML
3 1 (1.67%) SAP ALE
3 1 (1.67%) Ajax
3 1 (1.67%) XML Schema
3 1 (1.67%) .NET
3 1 (1.67%) CSS
3 1 (1.67%) XHTML
3 1 (1.67%) jQuery
3 1 (1.67%) SAP Business Workflow
Miscellaneous
1 8 (13.33%) iPad
2 5 (8.33%) Management Information System
2 5 (8.33%) CESG
3 4 (6.67%) Data Integration
3 4 (6.67%) Linked Data
3 4 (6.67%) Digital Media
3 4 (6.67%) Social Media
3 4 (6.67%) Visualisation
4 2 (3.33%) Wiki
5 1 (1.67%) Online Banking
5 1 (1.67%) PMI
5 1 (1.67%) Graphic Design
Operating Systems
1 7 (11.67%) Windows
1 7 (11.67%) Windows 7
2 5 (8.33%) Windows 8
3 4 (6.67%) Linux
4 3 (5.00%) Red Hat Enterprise Linux
Processes & Methodologies
1 22 (36.67%) E-Commerce
2 19 (31.67%) CRM
3 16 (26.67%) Stakeholder Management
3 16 (26.67%) Scrum
4 12 (20.00%) B2C
4 12 (20.00%) ITIL
5 11 (18.33%) Project Management
6 10 (16.67%) Use Case
6 10 (16.67%) Business Process Mapping
6 10 (16.67%) Business Analysis
7 8 (13.33%) PRINCE2
8 6 (10.00%) Analytics
8 6 (10.00%) Service Management
8 6 (10.00%) TOGAF
8 6 (10.00%) SEO
9 5 (8.33%) Data Modelling
9 5 (8.33%) Problem Management
9 5 (8.33%) Business Development
9 5 (8.33%) Resource Management
10 4 (6.67%) Software Engineering
Programming Languages
1 3 (5.00%) SQL
2 2 (3.33%) JavaScript
3 1 (1.67%) C
3 1 (1.67%) Java
3 1 (1.67%) ABAP
Qualifications
1 18 (30.00%) Degree
2 6 (10.00%) DV Cleared
2 6 (10.00%) Security Cleared
3 5 (8.33%) MCTS
3 5 (8.33%) MCITP
3 5 (8.33%) Microsoft Certification
3 5 (8.33%) PRINCE2 Certification
3 5 (8.33%) ITIL Certification
4 2 (3.33%) PMI Certification
5 1 (1.67%) PMP
5 1 (1.67%) APMP
Quality Assurance & Compliance
1 5 (8.33%) QA
2 2 (3.33%) SLA
System Software
1 5 (8.33%) Terminal Server
1 5 (8.33%) Active Directory
2 4 (6.67%) VMware Infrastructure
2 4 (6.67%) Hyper-V
Systems Management
1 5 (8.33%) SCCM
1 5 (8.33%) WSUS
Vendors
1 16 (26.67%) Microsoft
2 14 (23.33%) hybris
3 9 (15.00%) Citrix
4 6 (10.00%) Oracle
5 5 (8.33%) SAP
6 4 (6.67%) HP
6 4 (6.67%) EMC
6 4 (6.67%) Cisco
6 4 (6.67%) ATG
6 4 (6.67%) VMware
7 3 (5.00%) IBM
8 2 (3.33%) Google
9 1 (1.67%) Thunderhead
9 1 (1.67%) Adobe
9 1 (1.67%) Business Objects
9 1 (1.67%) Demandware
9 1 (1.67%) Elastic Path
London
Staffworx Ltd
Rate: From £350 to £450 per day excellent daily rates
Posted: Yesterday