The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the London region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 19 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
19 Jan 2017
Same period 2016 Same period 2015
Customer Engagement
England / London
Rank 360 361 363
Rank change year-on-year
+1 +2
Contract jobs citing Customer Engagement 38 54 45
As % of all contract IT jobs located in London 0.20% 0.26% 0.21%
As % of the Processes & Methodologies category 0.23% 0.31% 0.26%
Number of daily rates quoted 21 28 32
Median daily rate £480 £470 £450
Median daily rate % change year-on-year
+2.12% +4.44%
90% offered a daily rate of more than £290 £105 £300
10% offered a daily rate of more than £600 £583 £550
UK excluding London median daily rate £413 £400 £400
% change year-on-year
+3.12% -
Number of hourly rates quoted 0 1 0
Median hourly rate - £53.00 -
UK excluding London median hourly rate - - £21.58

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
16411 17649 17257
As % of all contract IT jobs located in London 84.54% 84.24% 81.47%
Number of daily rates quoted 11855 12494 12494
Median daily rate £490 £475 £450
Median daily rate % change year-on-year
+3.15% +5.55%
90% offered a daily rate of more than £350 £325 £313
10% offered a daily rate of more than £625 £625 £600
UK excluding London median daily rate £405 £400 £390
% change year-on-year
+1.25% +2.56%
Number of hourly rates quoted 160 208 194
Median hourly rate £32.00 £24.23 £20.45
Median hourly rate % change year-on-year
+32.06% +18.51%
90% offered a hourly rate of more than £14.50 £12.50 £12.40
10% offered a hourly rate of more than £55.00 £50.99 £52.50
UK excluding London median hourly rate £35.00 £40.00 £26.00
% change year-on-year
-12.50% +53.84%

Customer Engagement
Jobs Demand Trend in London

The demand trend of contract jobs across the London region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in London

Customer Engagement
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the London region.

Customer Engagement Daily Rate Trend in London

Customer Engagement
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the London region over the 3 months to 19 January 2017.

Customer Engagement Daily Rate Histogram in London

Customer Engagement
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the London region.

Customer Engagement Hourly Rate Trend in London

Customer Engagement
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the London region over the 3 months to 19 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Feltham -2 2 - -
City of London -9 2 £525 -43.24% 2
Uxbridge - 2 - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in London

For the 6 months to 19 January 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for Customer Engagement.

1 42 (39.62%) Analytics
2 40 (37.74%) Agile Software Development
3 30 (28.30%) SQL
4 28 (26.42%) Java
5 26 (24.53%) JavaScript
5 26 (24.53%) HTML
5 26 (24.53%) CSS
5 26 (24.53%) Marketing
6 25 (23.58%) Retail
6 25 (23.58%) SOAP
6 25 (23.58%) Adobe
6 25 (23.58%) REST
7 24 (22.64%) Degree
8 23 (21.70%) Finance
9 22 (20.75%) XML
10 21 (19.81%) Hibernate
10 21 (19.81%) Spring
10 21 (19.81%) Analytical Skills
11 20 (18.87%) Scrum
12 19 (17.92%) MVC
12 19 (17.92%) User Stories
13 18 (16.98%) OSGi
13 18 (16.98%) Adobe Experience Manager
13 18 (16.98%) Apache Sling
13 18 (16.98%) Apache Felix
13 18 (16.98%) JBoss
13 18 (16.98%) Tomcat
13 18 (16.98%) JSP
13 18 (16.98%) Servlets
13 18 (16.98%) CRM

Customer Engagement
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (16.98%) Adobe Experience Manager
1 18 (16.98%) JBoss
1 18 (16.98%) Tomcat
2 4 (3.77%) SAS
2 4 (3.77%) WebSphere
3 3 (2.83%) CMS
3 3 (2.83%) Skype for Business
4 1 (0.94%) Apache Spark
4 1 (0.94%) FileNet
4 1 (0.94%) MS Exchange
4 1 (0.94%) Office Communications Server
4 1 (0.94%) SharePoint
4 1 (0.94%) SharePoint Server
Applications
1 8 (7.55%) MS Excel
2 7 (6.60%) MS Office
3 3 (2.83%) MS Project
4 2 (1.89%) SPSS
5 1 (0.94%) InDesign
5 1 (0.94%) MS PowerPoint
5 1 (0.94%) MS Visio
5 1 (0.94%) Photoshop
Business Applications
1 5 (4.72%) Sprinklr
2 4 (3.77%) Radian6
3 3 (2.83%) Adobe Campaign
3 3 (2.83%) Dynamics CRM
3 3 (2.83%) Oracle BPM
4 2 (1.89%) Eloqua
4 2 (1.89%) WebTrends
5 1 (0.94%) SAP Oil and Gas
5 1 (0.94%) Unica
Cloud Services
1 6 (5.66%) IaaS
1 6 (5.66%) SaaS
2 5 (4.72%) Microsoft Azure
3 4 (3.77%) Amazon AWS
3 4 (3.77%) Office 365
4 3 (2.83%) Adobe Analytics
4 3 (2.83%) OneDrive
5 2 (1.89%) BlueKai
5 2 (1.89%) Google Analytics
5 2 (1.89%) PaaS
6 1 (0.94%) Azure Active Directory
6 1 (0.94%) Trello
6 1 (0.94%) Yammer
Communications & Networking
1 4 (3.77%) HTTP
2 3 (2.83%) Skype
2 3 (2.83%) TCP/IP
3 2 (1.89%) Internet
4 1 (0.94%) Cisco Nexus
4 1 (0.94%) DMZ
4 1 (0.94%) DNS
4 1 (0.94%) EIGRP
4 1 (0.94%) Firewall
4 1 (0.94%) FWSM
4 1 (0.94%) HTTPS
4 1 (0.94%) IPsec
4 1 (0.94%) OSPF
4 1 (0.94%) SMS
4 1 (0.94%) SSL
4 1 (0.94%) Unified Communications
4 1 (0.94%) VLAN
4 1 (0.94%) VPN
4 1 (0.94%) WAN
Database & Business Intelligence
1 5 (4.72%) Big Data
2 3 (2.83%) DB2
2 3 (2.83%) MySQL
2 3 (2.83%) RDBMS
2 3 (2.83%) Relational Database
2 3 (2.83%) SQL Server
3 1 (0.94%) Amazon DynamoDB
3 1 (0.94%) Apache Hive
3 1 (0.94%) BusinessObjects
3 1 (0.94%) BusinessObjects XI
3 1 (0.94%) Data Warehouse
3 1 (0.94%) Hadoop
3 1 (0.94%) MongoDB
3 1 (0.94%) NoSQL
3 1 (0.94%) Oracle Reports
3 1 (0.94%) Power BI
3 1 (0.94%) PowerCenter
3 1 (0.94%) QlikView
3 1 (0.94%) SAS Enterprise Guide
Development Applications
1 15 (14.15%) Maven
2 13 (12.26%) Eclipse
2 13 (12.26%) Gradle
2 13 (12.26%) IntelliJ
3 4 (3.77%) Git (software)
4 1 (0.94%) Grunt
4 1 (0.94%) webpack
General
1 26 (24.53%) Marketing
2 25 (23.58%) Retail
3 23 (21.70%) Finance
4 16 (15.09%) Banking
5 7 (6.60%) Advertising
6 5 (4.72%) Telecoms
7 4 (3.77%) Legal
8 3 (2.83%) Retail Banking
9 2 (1.89%) Billing
9 2 (1.89%) Manufacturing
9 2 (1.89%) Military
9 2 (1.89%) Publishing
10 1 (0.94%) Back Office
10 1 (0.94%) Electronics
10 1 (0.94%) Games
Job Titles
1 26 (24.53%) Developer
2 16 (15.09%) Architect
3 13 (12.26%) Project Manager
4 12 (11.32%) Consultant
5 10 (9.43%) Java Developer
6 9 (8.49%) Analyst
6 9 (8.49%) Lead Developer
6 9 (8.49%) Lead Java Developer
7 8 (7.55%) Senior Manager
7 8 (7.55%) Solutions Architect
8 6 (5.66%) Cloud Architect
8 6 (5.66%) CRM Manager
9 5 (4.72%) Delivery Manager
10 4 (3.77%) Analytics Manager
10 4 (3.77%) CRM Project Manager
10 4 (3.77%) Digital Architect
10 4 (3.77%) Email Marketing Manager
10 4 (3.77%) Enterprise Architect
10 4 (3.77%) Marketing Manager
10 4 (3.77%) Senior Project Manager
Libraries, Frameworks & Software Standards
1 26 (24.53%) CSS
1 26 (24.53%) HTML
2 25 (23.58%) REST
2 25 (23.58%) SOAP
3 22 (20.75%) XML
4 21 (19.81%) Hibernate
4 21 (19.81%) Spring
5 18 (16.98%) Apache Felix
5 18 (16.98%) Apache Sling
5 18 (16.98%) Java EE
5 18 (16.98%) JSP
5 18 (16.98%) JSR 170
5 18 (16.98%) JSTL
5 18 (16.98%) OSGi
5 18 (16.98%) Servlets
5 18 (16.98%) Spring MVC
5 18 (16.98%) XML-RPC
6 5 (4.72%) Middleware
6 5 (4.72%) Web Services
7 4 (3.77%) jQuery
Miscellaneous
1 21 (19.81%) Analytical Skills
2 13 (12.26%) Computer Science
3 11 (10.38%) Social Media
4 9 (8.49%) Enterprise Software
5 8 (7.55%) User Experience
6 4 (3.77%) Mainframe
7 3 (2.83%) Data Integration
7 3 (2.83%) Mathematics
7 3 (2.83%) Mobile App
7 3 (2.83%) Statistics
8 2 (1.89%) iPad
8 2 (1.89%) Management Information System
8 2 (1.89%) Public Cloud
8 2 (1.89%) Visualisation
9 1 (0.94%) Data Centre
9 1 (0.94%) Data Extraction
9 1 (0.94%) Economics
9 1 (0.94%) Hybrid Cloud
9 1 (0.94%) Virtual Team
Operating Systems
1 5 (4.72%) Windows
2 2 (1.89%) Android
2 2 (1.89%) Apple iOS
3 1 (0.94%) Linux
3 1 (0.94%) Windows Server
Processes & Methodologies
1 42 (39.62%) Analytics
2 40 (37.74%) Agile Software Development
3 20 (18.87%) Scrum
4 19 (17.92%) MVC
4 19 (17.92%) User Stories
5 18 (16.98%) CRM
6 16 (15.09%) Content Management
6 16 (15.09%) Stakeholder Management
7 14 (13.21%) Presales
8 12 (11.32%) Project Management
9 10 (9.43%) DevOps
10 9 (8.49%) Actionable Insight
11 8 (7.55%) E-Commerce
11 8 (7.55%) Migration
11 8 (7.55%) Software Engineering
12 7 (6.60%) Waterfall
13 6 (5.66%) Digital Marketing
13 6 (5.66%) Line Management
13 6 (5.66%) SDLC
13 6 (5.66%) Web Analytics
Programming Languages
1 30 (28.30%) SQL
2 28 (26.42%) Java
3 26 (24.53%) JavaScript
4 4 (3.77%) C#
5 3 (2.83%) PHP
5 3 (2.83%) Python
6 1 (0.94%) R
6 1 (0.94%) SAS Macro
6 1 (0.94%) VBA
Qualifications
1 24 (22.64%) Degree
2 3 (2.83%) APMP
3 2 (1.89%) BPSS Clearance
3 2 (1.89%) Security Cleared
4 1 (0.94%) CCDP
4 1 (0.94%) CCNA
4 1 (0.94%) CCNP
4 1 (0.94%) Cisco Certification
4 1 (0.94%) ITIL Certification
4 1 (0.94%) PMI Certification
4 1 (0.94%) PMP
4 1 (0.94%) SC Cleared
Quality Assurance & Compliance
1 5 (4.72%) QA
2 2 (1.89%) Actionable Recommendations
2 2 (1.89%) Disclosure Scotland
System Software
1 2 (1.89%) Active Directory
2 1 (0.94%) VMware Infrastructure
Systems Management
1 1 (0.94%) CA Service Virtualization
1 1 (0.94%) CA Single Sign-On
1 1 (0.94%) Systems Management Server (SMS)
Vendors
1 25 (23.58%) Adobe
2 9 (8.49%) Microsoft
2 9 (8.49%) Oracle
3 4 (3.77%) Google
4 3 (2.83%) IBM
5 2 (1.89%) Brandwatch
5 2 (1.89%) CA
5 2 (1.89%) Coremetrics
5 2 (1.89%) Netezza
5 2 (1.89%) Salesforce.com
5 2 (1.89%) SAP
5 2 (1.89%) Sysomos
6 1 (0.94%) Aprimo
6 1 (0.94%) CheckPoint
6 1 (0.94%) comScore
6 1 (0.94%) Hitwise
6 1 (0.94%) Informatica
6 1 (0.94%) MuleSoft
6 1 (0.94%) Pega
6 1 (0.94%) Solace
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