The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 393 385 400
Rank change year-on-year
-8 +15
Contract jobs citing Customer Engagement 31 27 14
As % of all contract IT jobs located in London 0.13% 0.12% 0.060%
As % of the Processes & Methodologies category 0.17% 0.15% 0.076%
Number of daily rates quoted 28 10 8
Average daily rate
Keep up to 90%
of your Daily Rate
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£400 £470 £375
Average daily rate % change year-on-year
-14.89% +25.33%
90% offered a daily rate of more than £318 £393 £253
10% offered a daily rate of more than £490 £508 £500
UK excluding London average daily rate £350 £375 £353
% change year-on-year
-6.66% +6.38%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £59.50 £14.63 £75.00
% change year-on-year
+306.83% -80.50%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
18365 18102 18348
As % of all contract IT jobs located in London 78.72% 78.99% 78.44%
Number of daily rates quoted 13067 12777 12671
Average daily rate £450 £440 £450
Average daily rate % change year-on-year
+2.27% -2.22%
90% offered a daily rate of more than £313 £300 £300
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £388 £375 £370
% change year-on-year
+3.33% +1.35%
Number of hourly rates quoted 223 226 280
Average hourly rate £22.00 £20.00 £27.97
Average hourly rate % change year-on-year
+10.00% -28.49%
90% offered a hourly rate of more than £11.00 £14.00 £15.00
10% offered a hourly rate of more than £55.00 £53.00 £55.00
UK excluding London average hourly rate £30.00 £28.50 £30.50
% change year-on-year
+5.26% -6.55%

Customer Engagement
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the London region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in London

Customer Engagement
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the London region.

Customer Engagement Daily Rate Trend in London

Customer Engagement
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the London region over the 3 months to 3 July 2015.

Customer Engagement Daily Rate Histogram in London

Customer Engagement
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the London region.

Customer Engagement Hourly Rate Trend in London

Customer Engagement
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the London region over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -6 7 £375 -24.05% 4
Feltham - 1 £393 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in London

For the 6 months to 3 July 2015, IT contractor jobs across the London region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 23 (32.86%) Degree
2 22 (31.43%) Retail
3 18 (25.71%) User Experience
4 17 (24.29%) Business Analysis
5 16 (22.86%) ITIL
6 15 (21.43%) Agile Software Development
6 15 (21.43%) Stakeholder Management
6 15 (21.43%) Analytics
7 14 (20.00%) E-Commerce
8 13 (18.57%) Scrum
9 12 (17.14%) JavaScript
9 12 (17.14%) HTML
9 12 (17.14%) Microsoft
10 11 (15.71%) B2C
10 11 (15.71%) SSL
10 11 (15.71%) VPN
10 11 (15.71%) CSS
10 11 (15.71%) SOAP
10 11 (15.71%) Web Services
10 11 (15.71%) XML
10 11 (15.71%) LDAP
10 11 (15.71%) Service Management
10 11 (15.71%) ITSM
10 11 (15.71%) Ajax
10 11 (15.71%) Technical Architecture
10 11 (15.71%) Banking
10 11 (15.71%) HP UCMDB
10 11 (15.71%) ServiceNow
10 11 (15.71%) ITIL V2
10 11 (15.71%) CMDB

Customer Engagement
Top Related IT Skills in London by Category

For the 6 months to 3 July 2015, IT contractor jobs across the London region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 3 (4.29%) CMS
1 3 (4.29%) Umbraco
1 3 (4.29%) Sitecore CMS
1 3 (4.29%) Adobe Experience Manager
2 1 (1.43%) SharePoint
Applications
1 3 (4.29%) MS PowerPoint
2 1 (1.43%) MS Excel
2 1 (1.43%) MS Visio
Business Applications
1 3 (4.29%) Tridion
2 2 (2.86%) WebTrends
2 2 (2.86%) Radian6
3 1 (1.43%) Dynamics CRM
Cloud Services
1 2 (2.86%) Adobe Analytics
2 1 (1.43%) Google Cloud Platform
2 1 (1.43%) Google Analytics
Communications & Networking
1 11 (15.71%) LDAP
1 11 (15.71%) VPN
1 11 (15.71%) SSL
2 2 (2.86%) LAN
2 2 (2.86%) VoIP
2 2 (2.86%) WAN
3 1 (1.43%) TCP/IP
3 1 (1.43%) PBX
3 1 (1.43%) SAN
3 1 (1.43%) Firewall
3 1 (1.43%) Wireshark
3 1 (1.43%) Softswitch
Database & Business Intelligence
1 3 (4.29%) PowerCenter
1 3 (4.29%) Big Data
2 1 (1.43%) Oracle Database
2 1 (1.43%) BigQuery
2 1 (1.43%) QlikView
2 1 (1.43%) MySQL
2 1 (1.43%) SQL Server
Development Applications
1 10 (14.29%) JIRA
2 2 (2.86%) Axure RP
3 1 (1.43%) FindBugs
3 1 (1.43%) Team Foundation Server
3 1 (1.43%) Ant
3 1 (1.43%) JUnit
3 1 (1.43%) NUnit
3 1 (1.43%) Checkstyle
General
1 22 (31.43%) Retail
2 11 (15.71%) Banking
3 10 (14.29%) Finance
4 7 (10.00%) Marketing
5 3 (4.29%) Retail Banking
5 3 (4.29%) Law
5 3 (4.29%) Legal
5 3 (4.29%) Telecoms
6 2 (2.86%) Financial Institution
6 2 (2.86%) Front Office
6 2 (2.86%) Investment Banking
7 1 (1.43%) Games
Job Titles
1 26 (37.14%) Analyst
2 22 (31.43%) Business Analyst
3 16 (22.86%) Consultant
4 15 (21.43%) Developer
5 11 (15.71%) Senior Consultant
5 11 (15.71%) Senior Developer
5 11 (15.71%) Technical Consultant
5 11 (15.71%) Senior Technical Consultant
5 11 (15.71%) ITSM Consultant
5 11 (15.71%) Technical Developer
5 11 (15.71%) ServiceNow Consultant
5 11 (15.71%) ServiceNow Developer
6 7 (10.00%) Designer
7 6 (8.57%) Agile Business Analyst
8 5 (7.14%) Project Manager
8 5 (7.14%) Relationships Manager
8 5 (7.14%) Business Manager
9 3 (4.29%) Informatica Consultant
9 3 (4.29%) Content Manager
9 3 (4.29%) UX Designer
Libraries, Frameworks & Software Standards
1 12 (17.14%) HTML
2 11 (15.71%) CSS
2 11 (15.71%) SOAP
2 11 (15.71%) Web Services
2 11 (15.71%) XML
2 11 (15.71%) Ajax
3 10 (14.29%) COM
4 1 (1.43%) .NET
4 1 (1.43%) ASP.NET
4 1 (1.43%) WCF
4 1 (1.43%) WPF
4 1 (1.43%) WF
Miscellaneous
1 18 (25.71%) User Experience
2 11 (15.71%) CMDB
3 9 (12.86%) iPad
3 9 (12.86%) Analytical Skills
4 7 (10.00%) Social Media
5 2 (2.86%) Data Centre
5 2 (2.86%) Blog
5 2 (2.86%) Credit Risk
5 2 (2.86%) Visualisation
6 1 (1.43%) Mobile App
6 1 (1.43%) Copywriting
6 1 (1.43%) NHS
6 1 (1.43%) Biometrics
6 1 (1.43%) IVR
Operating Systems
1 1 (1.43%) Linux
Processes & Methodologies
1 17 (24.29%) Business Analysis
2 16 (22.86%) ITIL
3 15 (21.43%) Stakeholder Management
3 15 (21.43%) Agile Software Development
3 15 (21.43%) Analytics
4 14 (20.00%) E-Commerce
5 13 (18.57%) Scrum
6 11 (15.71%) Technical Architecture
6 11 (15.71%) Use Case
6 11 (15.71%) B2C
6 11 (15.71%) Service Management
6 11 (15.71%) ITSM
6 11 (15.71%) IT Asset Management
6 11 (15.71%) ITIL V2
7 9 (12.86%) Business Process Mapping
7 9 (12.86%) CRM
7 9 (12.86%) Project Management
8 4 (5.71%) Content Management
8 4 (5.71%) Continuous Improvement
8 4 (5.71%) SDLC
Programming Languages
1 12 (17.14%) JavaScript
2 4 (5.71%) SQL
3 3 (4.29%) Python
4 1 (1.43%) PowerShell
4 1 (1.43%) F#
4 1 (1.43%) Perl
4 1 (1.43%) C#
4 1 (1.43%) C++
4 1 (1.43%) Java
Qualifications
1 23 (32.86%) Degree
2 1 (1.43%) SC Cleared
2 1 (1.43%) Security Cleared
2 1 (1.43%) HND
2 1 (1.43%) CCNA
2 1 (1.43%) Cisco Certification
2 1 (1.43%) PMP
2 1 (1.43%) PMI Certification
Quality Assurance & Compliance
1 3 (4.29%) Data Quality
2 2 (2.86%) SLA
2 2 (2.86%) QA
System Software
1 1 (1.43%) VMware Infrastructure
1 1 (1.43%) VMware ESXi
Systems Management
1 11 (15.71%) HP UCMDB
Vendors
1 12 (17.14%) Microsoft
2 11 (15.71%) ServiceNow
3 6 (8.57%) hybris
4 5 (7.14%) Adobe
5 3 (4.29%) Informatica
5 3 (4.29%) Sitecore
6 2 (2.86%) VMware
6 2 (2.86%) Google
6 2 (2.86%) Coremetrics
7 1 (1.43%) Atlassian
7 1 (1.43%) Tableau
7 1 (1.43%) CheckPoint
7 1 (1.43%) Perforce
7 1 (1.43%) Oracle
7 1 (1.43%) Cisco
7 1 (1.43%) HP
7 1 (1.43%) Avaya
7 1 (1.43%) Genesys