The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the London region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 27 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 347 402 417
Rank change year-on-year
+55 +15
Contract jobs citing Customer Engagement 90 44 20
As % of all contract IT jobs located in London 0.40% 0.19% 0.082%
As % of the Processes & Methodologies category 0.46% 0.23% 0.10%
Number of daily rates quoted 63 28 13
Median daily rate £550 £425 £465
Median daily rate % change year-on-year
+29.41% -8.60%
90% offered a daily rate of more than £350 £300 £332
10% offered a daily rate of more than £625 £550 £622
UK excluding London median daily rate £425 £384 £438
% change year-on-year
+10.74% -12.28%
Number of hourly rates quoted 0 0 1
Median hourly rate - - £137.50
UK excluding London median hourly rate £10.24 £59.50 £11.50
% change year-on-year
-82.78% +417.39%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
19477 19478 19794
As % of all contract IT jobs located in London 85.78% 82.37% 81.48%
Number of daily rates quoted 13973 13893 13777
Median daily rate £475 £450 £450
Median daily rate % change year-on-year
+5.55% -
90% offered a daily rate of more than £325 £313 £300
10% offered a daily rate of more than £625 £625 £600
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 170 217 237
Median hourly rate £23.50 £22.50 £21.50
Median hourly rate % change year-on-year
+4.44% +4.65%
90% offered a hourly rate of more than £12.50 £13.17 £13.46
10% offered a hourly rate of more than £55.00 £60.00 £45.00
UK excluding London median hourly rate £30.00 £33.00 £26.00
% change year-on-year
-9.09% +26.92%

Customer Engagement
Jobs Demand Trend in London

The demand trend of contract jobs across the London region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in London

Customer Engagement
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the London region.

Customer Engagement Daily Rate Trend in London

Customer Engagement
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the London region over the 3 months to 27 August 2016.

Customer Engagement Daily Rate Histogram in London

Customer Engagement
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the London region.

Customer Engagement Hourly Rate Trend in London

Customer Engagement
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the London region over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +32 8 £544 +24.28% 2
Isleworth - 1 £510 -
Uxbridge - 1 - -
Wimbledon - 1 - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in London

For the 6 months to 27 August 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for Customer Engagement.

1 37 (30.33%) Finance
2 36 (29.51%) Agile Software Development
3 34 (27.87%) SQL
4 33 (27.05%) Java
5 32 (26.23%) Analytics
6 29 (23.77%) REST
6 29 (23.77%) Degree
7 28 (22.95%) Spring
8 27 (22.13%) Analytical Skills
9 26 (21.31%) SOAP
9 26 (21.31%) Hibernate
9 26 (21.31%) Scrum
10 25 (20.49%) Adobe
10 25 (20.49%) User Stories
11 24 (19.67%) XML
11 24 (19.67%) Java EE
12 23 (18.85%) CSS
12 23 (18.85%) Presales
13 22 (18.03%) JavaScript
13 22 (18.03%) HTML
13 22 (18.03%) Banking
14 21 (17.21%) XML-RPC
14 21 (17.21%) JSTL
14 21 (17.21%) JSR 170
14 21 (17.21%) Spring MVC
14 21 (17.21%) JSP
14 21 (17.21%) Servlets
14 21 (17.21%) JBoss
14 21 (17.21%) Tomcat
14 21 (17.21%) MVC

Customer Engagement
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (17.21%) Adobe Experience Manager
1 21 (17.21%) JBoss
1 21 (17.21%) Tomcat
2 8 (6.56%) WebSphere
3 3 (2.46%) MQSeries
3 3 (2.46%) WebLogic
3 3 (2.46%) WebSphere Application Server
4 2 (1.64%) Apache Spark
4 2 (1.64%) SAS
5 1 (0.82%) CMS
5 1 (0.82%) OpenStack
5 1 (0.82%) SharePoint
5 1 (0.82%) SharePoint 2013
Applications
1 6 (4.92%) MS Office
2 5 (4.10%) MS Excel
3 3 (2.46%) MS Visio
4 2 (1.64%) SPSS
5 1 (0.82%) MS PowerPoint
5 1 (0.82%) Photoshop
Business Applications
1 5 (4.10%) Oracle BPM
2 3 (2.46%) Radian6
2 3 (2.46%) WebTrends
3 2 (1.64%) Dynamics CRM
3 2 (1.64%) Sprinklr
4 1 (0.82%) Remedy ITSM
Cloud Services
1 5 (4.10%) Microsoft Azure
2 3 (2.46%) Adobe Analytics
2 3 (2.46%) Amazon AWS
3 2 (1.64%) Cloud Computing
4 1 (0.82%) Google Analytics
4 1 (0.82%) IBM Cloud
4 1 (0.82%) Office 365
4 1 (0.82%) PaaS
4 1 (0.82%) SaaS
4 1 (0.82%) Socialbakers
4 1 (0.82%) SoftLayer
4 1 (0.82%) Yammer
Communications & Networking
1 7 (5.74%) Cisco Nexus
2 6 (4.92%) OSPF
3 5 (4.10%) WAN
4 4 (3.28%) BGP
4 4 (3.28%) LAN
4 4 (3.28%) MPLS
5 2 (1.64%) DMZ
5 2 (1.64%) EIGRP
5 2 (1.64%) Firewall
5 2 (1.64%) FWSM
5 2 (1.64%) Internet
5 2 (1.64%) IPsec
5 2 (1.64%) TCP/IP
5 2 (1.64%) VLAN
5 2 (1.64%) VPN
6 1 (0.82%) 2G
6 1 (0.82%) 3G
6 1 (0.82%) GSM
6 1 (0.82%) SAN
6 1 (0.82%) UMTS
Database & Business Intelligence
1 10 (8.20%) DB2
2 3 (2.46%) Relational Database
3 2 (1.64%) Big Data
3 2 (1.64%) Hadoop
4 1 (0.82%) Apache Hive
4 1 (0.82%) Data Mining
4 1 (0.82%) Power BI
4 1 (0.82%) SQL Server
Development Applications
1 13 (10.66%) Eclipse
1 13 (10.66%) Gradle
1 13 (10.66%) IntelliJ
1 13 (10.66%) Maven
2 5 (4.10%) Git (software)
General
1 37 (30.33%) Finance
2 22 (18.03%) Banking
3 20 (16.39%) Retail
4 19 (15.57%) Marketing
5 4 (3.28%) Telecoms
6 3 (2.46%) Advertising
6 3 (2.46%) Legal
7 2 (1.64%) Billing
7 2 (1.64%) Investment Banking
7 2 (1.64%) Retail Banking
8 1 (0.82%) Law
Job Titles
1 27 (22.13%) Architect
2 24 (19.67%) Developer
3 20 (16.39%) Java Developer
4 18 (14.75%) Lead Developer
4 18 (14.75%) Lead Java Developer
5 12 (9.84%) Analyst
5 12 (9.84%) Consultant
5 12 (9.84%) Solutions Architect
6 10 (8.20%) Product Manager
7 8 (6.56%) Project Manager
8 7 (5.74%) Delivery Manager
8 7 (5.74%) Digital Product Manager
8 7 (5.74%) Service Architect
9 6 (4.92%) Digital Architect
9 6 (4.92%) Digital Solutions Architect
10 5 (4.10%) Senior Manager
10 5 (4.10%) Service Manager
10 5 (4.10%) Services Delivery Manager
11 4 (3.28%) Data Analyst
11 4 (3.28%) Network Consultant
Libraries, Frameworks & Software Standards
1 29 (23.77%) REST
2 28 (22.95%) Spring
3 26 (21.31%) Hibernate
3 26 (21.31%) SOAP
4 24 (19.67%) Java EE
4 24 (19.67%) XML
5 23 (18.85%) CSS
6 22 (18.03%) HTML
7 21 (17.21%) Apache Felix
7 21 (17.21%) Apache Sling
7 21 (17.21%) JSP
7 21 (17.21%) JSR 170
7 21 (17.21%) JSTL
7 21 (17.21%) OSGi
7 21 (17.21%) Servlets
7 21 (17.21%) Spring MVC
7 21 (17.21%) XML-RPC
8 7 (5.74%) Web Services
9 6 (4.92%) Dojo
10 5 (4.10%) JPA
Miscellaneous
1 27 (22.13%) Analytical Skills
2 18 (14.75%) Computer Science
3 16 (13.11%) Enterprise Software
4 12 (9.84%) Data Centre
5 8 (6.56%) User Experience
6 5 (4.10%) SWIFT
7 4 (3.28%) Performance Metrics
8 3 (2.46%) Fintech
9 2 (1.64%) Mathematics
9 2 (1.64%) Mobile App
9 2 (1.64%) Mobile Payment
9 2 (1.64%) Social Media
9 2 (1.64%) Statistics
9 2 (1.64%) Visualisation
10 1 (0.82%) Biometrics
10 1 (0.82%) Device Driver
10 1 (0.82%) Mainframe
10 1 (0.82%) Private Cloud
10 1 (0.82%) Replication
10 1 (0.82%) Video Conferencing
Operating Systems
1 4 (3.28%) Linux
1 4 (3.28%) Windows
2 3 (2.46%) Unix
3 2 (1.64%) Windows Server
Processes & Methodologies
1 36 (29.51%) Agile Software Development
2 32 (26.23%) Analytics
3 26 (21.31%) Scrum
4 25 (20.49%) User Stories
5 23 (18.85%) Presales
6 21 (17.21%) MVC
7 15 (12.30%) CRM
8 14 (11.48%) Content Management
8 14 (11.48%) ITIL
8 14 (11.48%) Software Engineering
9 11 (9.02%) Kanban
9 11 (9.02%) Service Delivery
10 10 (8.20%) Migration
11 9 (7.38%) Coaching
12 8 (6.56%) Business Transformation
12 8 (6.56%) Data Analysis
13 7 (5.74%) Business Development
13 7 (5.74%) Data Mapping
13 7 (5.74%) Data Migration
13 7 (5.74%) Service Management
Programming Languages
1 34 (27.87%) SQL
2 33 (27.05%) Java
3 22 (18.03%) JavaScript
4 2 (1.64%) COBOL
4 2 (1.64%) Python
4 2 (1.64%) VBA
5 1 (0.82%) C
5 1 (0.82%) C#
5 1 (0.82%) C++
5 1 (0.82%) Perl
5 1 (0.82%) PHP
5 1 (0.82%) R
5 1 (0.82%) VB
5 1 (0.82%) VB6
Qualifications
1 29 (23.77%) Degree
2 6 (4.92%) CCNP
2 6 (4.92%) Cisco Certification
3 5 (4.10%) MBA
3 5 (4.10%) Security Cleared
4 4 (3.28%) SC Cleared
5 2 (1.64%) CCDP
5 2 (1.64%) CCNA
6 1 (0.82%) AWS Certification
6 1 (0.82%) ISEB
6 1 (0.82%) ITIL Certification
6 1 (0.82%) PMI Certification
6 1 (0.82%) PMP
6 1 (0.82%) Postgraduate
Quality Assurance & Compliance
1 7 (5.74%) Data Quality
2 5 (4.10%) SEPA
3 4 (3.28%) Actionable Recommendations
3 4 (3.28%) SLA
4 2 (1.64%) COBIT
5 1 (0.82%) Disclosure Scotland
5 1 (0.82%) QA
System Software
1 6 (4.92%) VMware Infrastructure
2 2 (1.64%) Active Directory
2 2 (1.64%) Virtual Machines
3 1 (0.82%) vCloud
3 1 (0.82%) VMware ESX
3 1 (0.82%) VMware ESXi
Systems Management
1 1 (0.82%) EMC VPLEX
1 1 (0.82%) Tivoli NetView
Vendors
1 25 (20.49%) Adobe
2 10 (8.20%) Oracle
3 9 (7.38%) Cisco
4 8 (6.56%) Microsoft
5 6 (4.92%) VMware
6 5 (4.10%) IBM
7 4 (3.28%) Remedy
8 3 (2.46%) CA
8 3 (2.46%) Coremetrics
8 3 (2.46%) Google
8 3 (2.46%) Nimsoft
8 3 (2.46%) Salesforce.com
8 3 (2.46%) TIBCO
9 2 (1.64%) CheckPoint
9 2 (1.64%) EMC
9 2 (1.64%) HP
10 1 (0.82%) comScore
10 1 (0.82%) Dell
10 1 (0.82%) Hitwise
10 1 (0.82%) Nokia