The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the London region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 29 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 May 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 387 383 387
Rank change year-on-year
-4 +4
Contract jobs citing Customer Engagement 31 42 35
As % of all contract IT jobs located in London 0.14% 0.18% 0.15%
As % of the Processes & Methodologies category 0.17% 0.23% 0.19%
Number of daily rates quoted 25 31 10
Median daily rate £525 £400 £475
Median daily rate % change year-on-year
+31.25% -15.78%
90% offered a daily rate of more than £320 £325 £364
10% offered a daily rate of more than £600 £525 £593
UK excluding London median daily rate £375 £400 £375
% change year-on-year
-6.25% +6.66%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - - £18.25
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
18254 18596 18605
As % of all contract IT jobs located in London 83.93% 80.96% 80.58%
Number of daily rates quoted 13370 13091 13337
Median daily rate £475 £450 £430
Median daily rate % change year-on-year
+5.55% +4.65%
90% offered a daily rate of more than £325 £310 £300
10% offered a daily rate of more than £625 £625 £600
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 153 261 231
Median hourly rate £21.00 £21.50 £21.75
Median hourly rate % change year-on-year
-2.32% -1.14%
90% offered a hourly rate of more than £12.50 £11.00 £12.90
10% offered a hourly rate of more than £43.75 £80.00 £53.50
UK excluding London median hourly rate £33.00 £30.50 £30.00
% change year-on-year
+8.19% +1.66%

Customer Engagement
Jobs Demand Trend in London

The demand trend of contract jobs across the London region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in London

Customer Engagement
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the London region.

Customer Engagement Daily Rate Trend in London

Customer Engagement
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the London region over the 3 months to 29 May 2016.

Customer Engagement Daily Rate Histogram in London

Customer Engagement
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the London region.

Customer Engagement Hourly Rate Trend in London

Customer Engagement
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the London region over the 3 months to 29 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +38 3 £550 +37.50% 3
Feltham +5 1 £370 -5.73%
Uxbridge - 1 - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in London

For the 6 months to 29 May 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for Customer Engagement.

1 18 (19.57%) Agile Software Development
2 17 (18.48%) Cisco
3 15 (16.30%) Marketing
4 14 (15.22%) Analytics
4 14 (15.22%) Data Centre
5 13 (14.13%) Finance
5 13 (14.13%) MPLS
5 13 (14.13%) User Experience
5 13 (14.13%) Presales
6 12 (13.04%) ITIL
7 11 (11.96%) Service Management
8 10 (10.87%) Cisco Nexus
8 10 (10.87%) Security Cleared
9 9 (9.78%) SC Cleared
9 9 (9.78%) Degree
9 9 (9.78%) Data Quality
9 9 (9.78%) ServiceNow
9 9 (9.78%) Service Delivery
9 9 (9.78%) Telecoms
9 9 (9.78%) OSPF
9 9 (9.78%) BGP
9 9 (9.78%) LAN
9 9 (9.78%) WAN
9 9 (9.78%) VPN
9 9 (9.78%) CCNP
9 9 (9.78%) Cisco Certification
10 8 (8.70%) Microsoft
10 8 (8.70%) ITSM
10 8 (8.70%) Data Management
10 8 (8.70%) Technical Architecture

Customer Engagement
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.09%) OpenStack
1 1 (1.09%) SAS
Applications
1 3 (3.26%) MS Excel
2 2 (2.17%) SPSS
Business Applications
1 7 (7.61%) Radian6
1 7 (7.61%) WebTrends
2 1 (1.09%) Dynamics CRM
Cloud Services
1 7 (7.61%) Adobe Analytics
2 5 (5.43%) Microsoft Azure
3 4 (4.35%) IaaS
4 3 (3.26%) Amazon AWS
5 2 (2.17%) Cloud Computing
5 2 (2.17%) SaaS
5 2 (2.17%) SoftLayer
Communications & Networking
1 13 (14.13%) MPLS
2 10 (10.87%) Cisco Nexus
3 9 (9.78%) BGP
3 9 (9.78%) LAN
3 9 (9.78%) OSPF
3 9 (9.78%) VPN
3 9 (9.78%) WAN
4 5 (5.43%) LDAP
4 5 (5.43%) SSL
5 2 (2.17%) Internet
6 1 (1.09%) MVNO
6 1 (1.09%) SAN
6 1 (1.09%) Telepresence
6 1 (1.09%) WebEx
Database & Business Intelligence
1 7 (7.61%) PowerCenter
2 2 (2.17%) Big Data
2 2 (2.17%) DB2
2 2 (2.17%) SAP BI
3 1 (1.09%) Apache Cassandra
3 1 (1.09%) Hadoop
3 1 (1.09%) IDOL
3 1 (1.09%) MariaDB
3 1 (1.09%) SAP BW
3 1 (1.09%) SQL Server
Development Applications
1 1 (1.09%) Selenium
General
1 15 (16.30%) Marketing
2 13 (14.13%) Finance
3 9 (9.78%) Telecoms
4 6 (6.52%) Retail
5 5 (5.43%) Banking
6 2 (2.17%) Financial Institution
Job Titles
1 24 (26.09%) Architect
2 23 (25.00%) Consultant
3 14 (15.22%) Developer
4 11 (11.96%) Analyst
5 9 (9.78%) Solutions Architect
6 8 (8.70%) Network Consultant
7 7 (7.61%) Informatica Developer
7 7 (7.61%) Product Manager
8 6 (6.52%) Analytics Consultant
8 6 (6.52%) Cloud Architect
8 6 (6.52%) Digital Product Manager
8 6 (6.52%) Senior Consultant
8 6 (6.52%) Service Architect
9 5 (5.43%) ITSM Developer
9 5 (5.43%) Senior ITSM Consultant
9 5 (5.43%) ServiceNow Consultant
9 5 (5.43%) ServiceNow Developer
9 5 (5.43%) Technical Developer
9 5 (5.43%) Web Analytics Consultant
9 5 (5.43%) Web Consultant
Libraries, Frameworks & Software Standards
1 6 (6.52%) HTML
1 6 (6.52%) Web Services
2 5 (5.43%) Ajax
2 5 (5.43%) COM
2 5 (5.43%) CSS
2 5 (5.43%) SOAP
2 5 (5.43%) XML
3 3 (3.26%) .NET
4 2 (2.17%) Java EE
4 2 (2.17%) JMS
4 2 (2.17%) REST
4 2 (2.17%) Spring
5 1 (1.09%) ActiveMQ
5 1 (1.09%) ActiveX
5 1 (1.09%) AngularJS
5 1 (1.09%) HornetQ
5 1 (1.09%) J2EE
5 1 (1.09%) RabbitMQ
Miscellaneous
1 14 (15.22%) Data Centre
2 13 (14.13%) User Experience
3 6 (6.52%) Analytical Skills
4 5 (5.43%) CMDB
5 4 (4.35%) Enterprise Software
5 4 (4.35%) Fintech
6 2 (2.17%) Hedge funds
7 1 (1.09%) Algorithms
7 1 (1.09%) Biometrics
7 1 (1.09%) Computer Science
7 1 (1.09%) EMC VMAX
7 1 (1.09%) EMC VNX
7 1 (1.09%) Mainframe
7 1 (1.09%) Mobile App
7 1 (1.09%) Private Cloud
7 1 (1.09%) Reinsurance
7 1 (1.09%) Replication
7 1 (1.09%) Video Conferencing
Operating Systems
1 2 (2.17%) Linux
2 1 (1.09%) Windows
2 1 (1.09%) Windows XP
Processes & Methodologies
1 18 (19.57%) Agile Software Development
2 14 (15.22%) Analytics
3 13 (14.13%) Presales
4 12 (13.04%) ITIL
5 11 (11.96%) Service Management
6 9 (9.78%) Service Delivery
7 8 (8.70%) Data Management
7 8 (8.70%) ITSM
7 8 (8.70%) Technical Architecture
8 7 (7.61%) Master Data Management
8 7 (7.61%) Statistical Analysis
8 7 (7.61%) Web Analytics
9 6 (6.52%) CRM
10 5 (5.43%) Business Transformation
10 5 (5.43%) Coaching
10 5 (5.43%) IT Asset Management
10 5 (5.43%) ITIL V2
10 5 (5.43%) Migration
11 4 (4.35%) Business Development
11 4 (4.35%) Software Architecture
Programming Languages
1 7 (7.61%) JavaScript
2 5 (5.43%) Java
3 4 (4.35%) SQL
4 3 (3.26%) Python
5 2 (2.17%) C++
5 2 (2.17%) COBOL
5 2 (2.17%) Perl
5 2 (2.17%) PHP
6 1 (1.09%) C
6 1 (1.09%) C#
6 1 (1.09%) Go
6 1 (1.09%) Scala
6 1 (1.09%) VB
6 1 (1.09%) VB6
6 1 (1.09%) VBA
Qualifications
1 10 (10.87%) Security Cleared
2 9 (9.78%) CCNP
2 9 (9.78%) Cisco Certification
2 9 (9.78%) Degree
2 9 (9.78%) SC Cleared
3 3 (3.26%) MBA
4 2 (2.17%) ITIL Certification
4 2 (2.17%) Postgraduate
5 1 (1.09%) AWS Certification
5 1 (1.09%) MCSA
5 1 (1.09%) MCSE
5 1 (1.09%) Microsoft Certification
Quality Assurance & Compliance
1 9 (9.78%) Data Quality
2 1 (1.09%) Disclosure Scotland
2 1 (1.09%) QA
System Software
1 3 (3.26%) VMware Infrastructure
2 1 (1.09%) Microsoft App-V
2 1 (1.09%) vCloud
2 1 (1.09%) VMware ESX
2 1 (1.09%) VMware ESXi
Systems Management
1 1 (1.09%) EMC VPLEX
1 1 (1.09%) SCCM
Vendors
1 17 (18.48%) Cisco
2 9 (9.78%) ServiceNow
3 8 (8.70%) Microsoft
4 7 (7.61%) Adobe
4 7 (7.61%) Coremetrics
4 7 (7.61%) Informatica
4 7 (7.61%) VMware
5 4 (4.35%) Citrix
6 3 (3.26%) CA
6 3 (3.26%) Nimsoft
7 2 (2.17%) EMC
7 2 (2.17%) Google
7 2 (2.17%) Rackspace
7 2 (2.17%) SAP
8 1 (1.09%) HP
8 1 (1.09%) IBM
8 1 (1.09%) IBM Sterling
8 1 (1.09%) Salesforce.com
8 1 (1.09%) Vertica