The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 396 392 408
Rank change year-on-year
-4 +16
Contract jobs citing Customer Engagement 36 35 28
As % of all contract IT jobs located in London 0.16% 0.16% 0.12%
As % of the Processes & Methodologies category 0.19% 0.19% 0.15%
Number of daily rates quoted 33 21 10
Average daily rate £525 £435 £409
Average daily rate % change year-on-year
+20.68% +6.42%
90% offered a daily rate of more than £320 £350 £350
10% offered a daily rate of more than £588 £550 £593
UK excluding London average daily rate £375 £385 £375
% change year-on-year
-2.59% +2.66%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £39.00 £35.00 £18.25
% change year-on-year
+11.42% +91.78%
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
19264 18102 18798
As % of all contract IT jobs located in London 83.69% 80.71% 80.55%
Number of daily rates quoted 13994 12630 13342
Average daily rate £475 £450 £425
Average daily rate % change year-on-year
+5.55% +5.88%
90% offered a daily rate of more than £325 £310 £300
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 170 263 230
Average hourly rate £22.00 £20.41 £24.00
Average hourly rate % change year-on-year
+7.81% -14.97%
90% offered a hourly rate of more than £12.96 £11.00 £13.00
10% offered a hourly rate of more than £52.10 £55.00 £57.50
UK excluding London average hourly rate £36.00 £30.75 £31.50
% change year-on-year
+17.07% -2.38%

Customer Engagement
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the London region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in London

Customer Engagement
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the London region.

Customer Engagement Daily Rate Trend in London

Customer Engagement
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the London region over the 3 months to 30 April 2016.

Customer Engagement Daily Rate Histogram in London

Customer Engagement
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the London region.

Customer Engagement Hourly Rate Trend in London

Customer Engagement
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the London region over the 3 months to 30 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +39 2 £550 +26.43% 2
Feltham +5 2 £370 -5.73%
Hayes - 2 £565 -
Hounslow - 2 £565 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in London

For the 6 months to 30 April 2016, IT contractor jobs across the London region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 17 (18.68%) Cisco
2 16 (17.58%) Agile Software Development
2 16 (17.58%) Marketing
3 15 (16.48%) Presales
4 14 (15.38%) Data Centre
5 13 (14.29%) MPLS
5 13 (14.29%) ITIL
5 13 (14.29%) Analytics
6 12 (13.19%) Service Management
7 11 (12.09%) Finance
7 11 (12.09%) Microsoft
7 11 (12.09%) User Experience
8 10 (10.99%) Cisco Nexus
8 10 (10.99%) Security Cleared
8 10 (10.99%) VPN
9 9 (9.89%) LAN
9 9 (9.89%) WAN
9 9 (9.89%) CCNP
9 9 (9.89%) Cisco Certification
9 9 (9.89%) OSPF
9 9 (9.89%) BGP
9 9 (9.89%) Telecoms
9 9 (9.89%) SC Cleared
9 9 (9.89%) Technical Architecture
9 9 (9.89%) ServiceNow
10 8 (8.79%) Degree
10 8 (8.79%) ITSM
10 8 (8.79%) Data Management
10 8 (8.79%) JavaScript
11 7 (7.69%) Web Services

Customer Engagement
Top Related IT Skills in London by Category

For the 6 months to 30 April 2016, IT contractor jobs across the London region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 1 (1.10%) BizTalk Server
1 1 (1.10%) OpenStack
1 1 (1.10%) SAS
1 1 (1.10%) SharePoint
Applications
1 4 (4.40%) MS Excel
2 2 (2.20%) SPSS
3 1 (1.10%) MS Office
3 1 (1.10%) MS Visio
Business Applications
1 6 (6.59%) Radian6
1 6 (6.59%) WebTrends
2 2 (2.20%) Dynamics CRM
3 1 (1.10%) SAP MM
Cloud Services
1 6 (6.59%) Adobe Analytics
2 5 (5.49%) Microsoft Azure
3 4 (4.40%) IaaS
4 3 (3.30%) Amazon AWS
5 2 (2.20%) Cloud Computing
5 2 (2.20%) SaaS
5 2 (2.20%) SoftLayer
Communications & Networking
1 13 (14.29%) MPLS
2 10 (10.99%) Cisco Nexus
2 10 (10.99%) VPN
3 9 (9.89%) BGP
3 9 (9.89%) LAN
3 9 (9.89%) OSPF
3 9 (9.89%) WAN
4 6 (6.59%) LDAP
4 6 (6.59%) SSL
5 2 (2.20%) Internet
6 1 (1.10%) MVNO
6 1 (1.10%) SAN
6 1 (1.10%) Telepresence
6 1 (1.10%) WebEx
Database & Business Intelligence
1 7 (7.69%) PowerCenter
2 3 (3.30%) SAP BI
3 2 (2.20%) Big Data
3 2 (2.20%) DB2
4 1 (1.10%) Apache Cassandra
4 1 (1.10%) Hadoop
4 1 (1.10%) IDOL
4 1 (1.10%) MariaDB
4 1 (1.10%) SAP BW
4 1 (1.10%) SQL Server
4 1 (1.10%) SQL Server Reporting Services
Development Applications
1 1 (1.10%) Selenium
General
1 16 (17.58%) Marketing
2 11 (12.09%) Finance
3 9 (9.89%) Telecoms
4 4 (4.40%) Banking
4 4 (4.40%) Retail
5 2 (2.20%) Financial Institution
Job Titles
1 25 (27.47%) Consultant
2 22 (24.18%) Architect
3 14 (15.38%) Developer
4 11 (12.09%) Solutions Architect
5 8 (8.79%) Analyst
5 8 (8.79%) Network Consultant
6 7 (7.69%) Cloud Architect
6 7 (7.69%) Informatica Developer
6 7 (7.69%) Senior Consultant
7 6 (6.59%) Digital Product Manager
7 6 (6.59%) ITSM Consultant
7 6 (6.59%) ITSM Developer
7 6 (6.59%) Product Manager
7 6 (6.59%) Senior Developer
7 6 (6.59%) Senior ITSM Consultant
7 6 (6.59%) Senior Technical Consultant
7 6 (6.59%) ServiceNow Consultant
7 6 (6.59%) ServiceNow Developer
7 6 (6.59%) Technical Consultant
7 6 (6.59%) Technical Developer
Libraries, Frameworks & Software Standards
1 7 (7.69%) Web Services
2 6 (6.59%) Ajax
2 6 (6.59%) COM
2 6 (6.59%) CSS
2 6 (6.59%) HTML
2 6 (6.59%) SOAP
2 6 (6.59%) XML
3 4 (4.40%) .NET
4 2 (2.20%) Java EE
4 2 (2.20%) JMS
4 2 (2.20%) REST
4 2 (2.20%) Spring
5 1 (1.10%) ActiveMQ
5 1 (1.10%) AngularJS
5 1 (1.10%) HornetQ
5 1 (1.10%) J2EE
5 1 (1.10%) RabbitMQ
Miscellaneous
1 14 (15.38%) Data Centre
2 11 (12.09%) User Experience
3 6 (6.59%) CMDB
4 4 (4.40%) Analytical Skills
4 4 (4.40%) Enterprise Software
4 4 (4.40%) Fintech
5 2 (2.20%) Hedge funds
6 1 (1.10%) Algorithms
6 1 (1.10%) Biometrics
6 1 (1.10%) Computer Science
6 1 (1.10%) EMC VMAX
6 1 (1.10%) EMC VNX
6 1 (1.10%) Private Cloud
6 1 (1.10%) Reinsurance
6 1 (1.10%) Replication
6 1 (1.10%) Video Conferencing
Operating Systems
1 2 (2.20%) Linux
2 1 (1.10%) Windows
2 1 (1.10%) Windows XP
Processes & Methodologies
1 16 (17.58%) Agile Software Development
2 15 (16.48%) Presales
3 13 (14.29%) Analytics
3 13 (14.29%) ITIL
4 12 (13.19%) Service Management
5 9 (9.89%) Technical Architecture
6 8 (8.79%) Data Management
6 8 (8.79%) ITSM
7 7 (7.69%) CRM
7 7 (7.69%) Master Data Management
7 7 (7.69%) Stakeholder Management
8 6 (6.59%) IT Asset Management
8 6 (6.59%) ITIL V2
8 6 (6.59%) Service Delivery
8 6 (6.59%) Statistical Analysis
8 6 (6.59%) Web Analytics
9 4 (4.40%) Business Transformation
9 4 (4.40%) Software Architecture
10 3 (3.30%) Coaching
10 3 (3.30%) People Management
Programming Languages
1 8 (8.79%) JavaScript
2 5 (5.49%) Java
3 3 (3.30%) Python
4 2 (2.20%) C++
4 2 (2.20%) COBOL
4 2 (2.20%) Perl
4 2 (2.20%) PHP
4 2 (2.20%) SQL
5 1 (1.10%) C
5 1 (1.10%) C#
5 1 (1.10%) Go
5 1 (1.10%) Scala
Qualifications
1 10 (10.99%) Security Cleared
2 9 (9.89%) CCNP
2 9 (9.89%) Cisco Certification
2 9 (9.89%) SC Cleared
3 8 (8.79%) Degree
4 4 (4.40%) MBA
5 3 (3.30%) ITIL Certification
5 3 (3.30%) Postgraduate
6 1 (1.10%) AWS Certification
6 1 (1.10%) MCSA
6 1 (1.10%) MCSE
6 1 (1.10%) Microsoft Certification
Quality Assurance & Compliance
1 7 (7.69%) Data Quality
2 3 (3.30%) SLA
3 1 (1.10%) Disclosure Scotland
System Software
1 3 (3.30%) VMware Infrastructure
2 1 (1.10%) Microsoft App-V
2 1 (1.10%) vCloud
2 1 (1.10%) VMware ESX
2 1 (1.10%) VMware ESXi
Systems Management
1 1 (1.10%) EMC VPLEX
1 1 (1.10%) SCCM
Vendors
1 17 (18.68%) Cisco
2 11 (12.09%) Microsoft
3 9 (9.89%) ServiceNow
4 7 (7.69%) Informatica
4 7 (7.69%) VMware
5 6 (6.59%) Adobe
5 6 (6.59%) Coremetrics
6 4 (4.40%) Citrix
6 4 (4.40%) SAP
7 3 (3.30%) Salesforce.com
8 2 (2.20%) CA
8 2 (2.20%) EMC
8 2 (2.20%) Google
8 2 (2.20%) Nimsoft
8 2 (2.20%) Rackspace
9 1 (1.10%) HP
9 1 (1.10%) IBM
9 1 (1.10%) Vertica
Uxbridge, Middlesex
Lorien Resourcing
Posted: 2 days ago
London
Lorien Resourcing
Posted: 5 days ago