The first table below looks at the demand for Customer Engagement skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 May 2013
Same period 2012 Same period 2011
Customer Engagement
Rank 356 397 423
Rank change year-on-year
+41 +26
Contract jobs citing Customer Engagement 21 13 12
As % of all contract IT jobs located in London 0.097% 0.048% 0.038%
As % of the Processes & Methodologies category 0.130% 0.067% 0.053%
Number of daily rates quoted 8 7 8
Average daily rate £430 £400 £469
Average daily rate % change year-on-year
+7.50% -14.66%
90% offered a daily rate of more than £329 £288 £312
10% offered a daily rate of more than £533 £500 £500
UK excluding London average daily rate £235 £400 £475
% change year-on-year
-41.25% -15.78%
Number of hourly rates quoted 0 0 1
Average hourly rate - - £24.75
UK excluding London average hourly rate - £15.50 £14.83
% change year-on-year
- +4.50%
All Processes & Methodologies
London
Contract IT job ads with a match in the
Processes & Methodologies category
16159 19342 22494
As % of all contract IT jobs located in London 74.68% 71.82% 71.15%
Number of daily rates quoted 11074 12704 14813
Average daily rate £450 £450 £480
Average daily rate % change year-on-year
- -6.25%
90% offered a daily rate of more than £300 £300 £310
10% offered a daily rate of more than £600 £600 £625
UK excluding London average daily rate £365 £365 £375
% change year-on-year
- -2.66%
Number of hourly rates quoted 250 336 351
Average hourly rate £30.50 £26.36 £27.45
Average hourly rate % change year-on-year
+15.69% -3.96%
90% offered a hourly rate of more than £14.00 £15.00 £14.00
10% offered a hourly rate of more than £110.00 £45.00 £50.00
UK excluding London average hourly rate £30.45 £25.00 £29.00
% change year-on-year
+21.78% -13.79%
Customer Engagement
England

Customer Engagement
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the London region as a proportion of the total demand within the Processes & Methodologies category.

London Customer Engagement Jobs Demand Trend

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the London region.

London Customer Engagement Daily Rate Trend

Customer Engagement
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the London region over the 3 months to 23 May 2013.

London Customer Engagement Daily Rate Histogram

Customer Engagement
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the London region.

London Customer Engagement Hourly Rate Trend

Customer Engagement
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the London region over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
City of London +23 8 £435 +16.00%
Chiswick - 3 £220 -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT contractor jobs across the London region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 10 (29.41%) Project Management
1 10 (29.41%) Finance
2 9 (26.47%) Publishing
2 9 (26.47%) Java
2 9 (26.47%) Apple iOS
3 8 (23.53%) ITIL
3 8 (23.53%) Android
4 7 (20.59%) iPhone
4 7 (20.59%) SC Cleared
4 7 (20.59%) Security Cleared
4 7 (20.59%) Mobile Commerce
4 7 (20.59%) E-Commerce
4 7 (20.59%) B2B
4 7 (20.59%) iPad
4 7 (20.59%) Digital Media
5 6 (17.65%) Information Assurance
5 6 (17.65%) HTML5
5 6 (17.65%) Banking
5 6 (17.65%) Marketing
5 6 (17.65%) ISO/IEC 27001
6 5 (14.71%) Degree
6 5 (14.71%) Risk Analysis
6 5 (14.71%) Windows
6 5 (14.71%) Web Services
6 5 (14.71%) JavaScript
6 5 (14.71%) Telecoms
6 5 (14.71%) Scrum
6 5 (14.71%) Objective-C
6 5 (14.71%) Mobile App
6 5 (14.71%) Mobile Application Development

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT contractor jobs across the London region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Development
1 6 (17.65%) HTML5
2 5 (14.71%) Web Services
3 3 (8.824%) HTML
4 1 (2.941%) iOS SDK
4 1 (2.941%) CSS3
4 1 (2.941%) JSON
4 1 (2.941%) JSF
4 1 (2.941%) Ajax
4 1 (2.941%) jQuery
4 1 (2.941%) XML
4 1 (2.941%) Flash
4 1 (2.941%) CSS
4 1 (2.941%) JSP
Application Platforms
1 1 (2.941%) SAS
1 1 (2.941%) IIS
Applications
1 3 (8.824%) MS Excel
2 2 (5.882%) MS PowerPoint
3 1 (2.941%) MS Office
Communications & Networking
1 4 (11.76%) Internet
2 1 (2.941%) SMS
Database & Business Intelligence
1 1 (2.941%) BusinessObjects Web Intelligence
Development Applications
1 1 (2.941%) JUnit
General
1 10 (29.41%) Finance
2 9 (26.47%) Publishing
3 6 (17.65%) Banking
3 6 (17.65%) Marketing
4 5 (14.71%) Telecoms
5 3 (8.824%) Advertising
6 2 (5.882%) Games
7 1 (2.941%) Music
7 1 (2.941%) Automotive
7 1 (2.941%) Law
7 1 (2.941%) Legal
Job Titles
1 8 (23.53%) Analyst
2 4 (11.76%) Security Analyst
2 4 (11.76%) Development Manager
2 4 (11.76%) Developer
2 4 (11.76%) Architect
3 3 (8.824%) Product Manager
3 3 (8.824%) Business Analyst
3 3 (8.824%) Consultant
4 2 (5.882%) Bid Manager
4 2 (5.882%) Commercial Manager
4 2 (5.882%) Solutions Architect
4 2 (5.882%) Security Consultant
4 2 (5.882%) Project Manager
4 2 (5.882%) IT Security Architect
4 2 (5.882%) IT Architect
4 2 (5.882%) Security Architect
5 1 (2.941%) PPC Executive
5 1 (2.941%) PPC Manager
5 1 (2.941%) PPC Analyst
5 1 (2.941%) iOS Developer
Miscellaneous
1 7 (20.59%) iPhone
1 7 (20.59%) iPad
1 7 (20.59%) Digital Media
2 5 (14.71%) Mobile App
3 4 (11.76%) Smartphone
4 2 (5.882%) Management Information System
4 2 (5.882%) Social Media
5 1 (2.941%) Streaming Media
5 1 (2.941%) Freedom of Information
5 1 (2.941%) Economics
5 1 (2.941%) Data Protection Act
5 1 (2.941%) Freedom of Information Act
5 1 (2.941%) Computer Science
5 1 (2.941%) Blog
5 1 (2.941%) Podcast
5 1 (2.941%) W3C
5 1 (2.941%) Blackberry
Operating Systems
1 9 (26.47%) Apple iOS
2 8 (23.53%) Android
3 5 (14.71%) Windows
4 4 (11.76%) Windows Mobile
Processes & Methodologies
1 10 (29.41%) Project Management
2 8 (23.53%) ITIL
3 7 (20.59%) Mobile Commerce
3 7 (20.59%) E-Commerce
3 7 (20.59%) B2B
4 6 (17.65%) Information Assurance
5 5 (14.71%) Risk Analysis
5 5 (14.71%) Scrum
5 5 (14.71%) Mobile Application Development
6 4 (11.76%) Information Security
6 4 (11.76%) PRINCE2
6 4 (11.76%) Content Management
7 3 (8.824%) Agile Software Development
7 3 (8.824%) Information Architecture
7 3 (8.824%) Product Management
7 3 (8.824%) Validation
7 3 (8.824%) Stakeholder Management
8 2 (5.882%) Migration
8 2 (5.882%) Programme Management
8 2 (5.882%) Service Delivery
Programming Languages
1 9 (26.47%) Java
2 5 (14.71%) JavaScript
2 5 (14.71%) Objective-C
3 1 (2.941%) C
3 1 (2.941%) SQL
Qualifications
1 7 (20.59%) SC Cleared
1 7 (20.59%) Security Cleared
2 5 (14.71%) Degree
3 1 (2.941%) APMP
3 1 (2.941%) BC Cleared
3 1 (2.941%) PRINCE2 Certification
3 1 (2.941%) ACCA
3 1 (2.941%) CIMA
3 1 (2.941%) MBA
Quality Assurance & Compliance
1 6 (17.65%) ISO/IEC 27001
2 4 (11.76%) QA
3 1 (2.941%) WAI
3 1 (2.941%) COBIT
Vendors
1 4 (11.76%) Sencha
2 1 (2.941%) Google
2 1 (2.941%) Microsoft
2 1 (2.941%) Salesforce.com
2 1 (2.941%) Business Objects
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