The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 18 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Dec 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 365 393 356
Rank change year-on-year
+28 -37
Contract jobs citing Customer Engagement 37 32 28
As % of all contract IT jobs located in London 0.16% 0.13% 0.13%
As % of the Processes & Methodologies category 0.21% 0.17% 0.17%
Number of daily rates quoted 27 19 14
Average daily rate
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£450 £500 £498
Average daily rate % change year-on-year
-10.00% +0.50%
90% offered a daily rate of more than £300 £260 £365
10% offered a daily rate of more than £550 £550 £568
UK excluding London average daily rate £375 £420 £500
% change year-on-year
-10.71% -16.00%
Number of hourly rates quoted 0 1 2
Average hourly rate - £21.34 £22.40
Average hourly rate % change year-on-year
- -4.73%
UK excluding London average hourly rate £21.58 - £16.38
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
17971 18893 16342
As % of all contract IT jobs located in London 77.68% 77.63% 76.33%
Number of daily rates quoted 13209 13159 11230
Average daily rate £450 £450 £450
90% offered a daily rate of more than £310 £300 £300
10% offered a daily rate of more than £613 £600 £600
UK excluding London average daily rate £388 £363 £365
% change year-on-year
+6.89% -0.68%
Number of hourly rates quoted 214 231 320
Average hourly rate £20.50 £23.57 £27.00
Average hourly rate % change year-on-year
-13.00% -12.72%
90% offered a hourly rate of more than £11.00 £13.50 £13.41
10% offered a hourly rate of more than £52.50 £76.75 £53.38
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Customer Engagement
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the London region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in London

Customer Engagement
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the London region.

Customer Engagement Daily Rate Trend in London

Customer Engagement
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the London region over the 3 months to 18 December 2014.

Customer Engagement Daily Rate Histogram in London

Customer Engagement
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the London region.

Customer Engagement Hourly Rate Trend in London

Customer Engagement
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the London region over the 3 months to 18 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +5 5 £365 -8.75% 7
Wembley - - - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in London

For the 6 months to 18 December 2014, IT contractor jobs across the London region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 18 (30.51%) ITIL
2 17 (28.81%) Service Management
2 17 (28.81%) Degree
3 13 (22.03%) Finance
4 12 (20.34%) Microsoft
5 11 (18.64%) Agile Software Development
6 10 (16.95%) SOAP
6 10 (16.95%) Web Services
6 10 (16.95%) XML
6 10 (16.95%) CRM
6 10 (16.95%) HTML
6 10 (16.95%) JavaScript
6 10 (16.95%) CSS
7 9 (15.25%) PRINCE2
7 9 (15.25%) Programme Management
8 8 (13.56%) Banking
8 8 (13.56%) Ajax
8 8 (13.56%) ITSM
8 8 (13.56%) Project Management
8 8 (13.56%) COM
8 8 (13.56%) SSL
8 8 (13.56%) VPN
8 8 (13.56%) LDAP
8 8 (13.56%) Technical Architecture
8 8 (13.56%) Business Analysis
8 8 (13.56%) CMDB
8 8 (13.56%) ITIL V2
8 8 (13.56%) HP UCMDB
8 8 (13.56%) ServiceNow
8 8 (13.56%) IT Asset Management

Customer Engagement
Top Related IT Skills in London by Category

For the 6 months to 18 December 2014, IT contractor jobs across the London region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 3 (5.08%) CMS
2 2 (3.39%) JBoss
2 2 (3.39%) Tomcat
2 2 (3.39%) Adobe CQ
3 1 (1.69%) Lync
Applications
1 5 (8.47%) MS Excel
1 5 (8.47%) MS Project
2 2 (3.39%) MS PowerPoint
3 1 (1.69%) MS Visio
3 1 (1.69%) MS Office
Business Applications
1 1 (1.69%) SAP SRM
Cloud Services
1 1 (1.69%) Office 365
Communications & Networking
1 8 (13.56%) SSL
1 8 (13.56%) VPN
1 8 (13.56%) LDAP
2 2 (3.39%) DNS
2 2 (3.39%) DHCP
2 2 (3.39%) Network Security
3 1 (1.69%) Cisco ASA
3 1 (1.69%) Firewall
3 1 (1.69%) NetScreen
3 1 (1.69%) HTTPS
Database & Business Intelligence
1 1 (1.69%) Big Data
1 1 (1.69%) QlikView
1 1 (1.69%) Spotfire
1 1 (1.69%) Oracle Database
1 1 (1.69%) Data Warehouse
1 1 (1.69%) Data Mining
1 1 (1.69%) SQL Server
Development Applications
1 2 (3.39%) Eclipse
1 2 (3.39%) Maven
2 1 (1.69%) FindBugs
2 1 (1.69%) Team Foundation Server
2 1 (1.69%) JIRA
2 1 (1.69%) Selenium
2 1 (1.69%) Checkstyle
2 1 (1.69%) NUnit
2 1 (1.69%) Ant
2 1 (1.69%) JUnit
General
1 13 (22.03%) Finance
2 8 (13.56%) Banking
3 7 (11.86%) Marketing
4 3 (5.08%) Multimedia
5 1 (1.69%) Telecoms
5 1 (1.69%) Aerospace
5 1 (1.69%) Law
5 1 (1.69%) Publishing
5 1 (1.69%) Games
5 1 (1.69%) Financial Institution
5 1 (1.69%) Front Office
5 1 (1.69%) Retail Banking
5 1 (1.69%) Retail
Job Titles
1 12 (20.34%) Project Manager
2 10 (16.95%) Developer
2 10 (16.95%) Consultant
3 9 (15.25%) Analyst
4 8 (13.56%) Senior Technical Consultant
4 8 (13.56%) Senior Developer
4 8 (13.56%) Technical Consultant
4 8 (13.56%) Senior Consultant
4 8 (13.56%) ITSM Consultant
4 8 (13.56%) Technical Developer
4 8 (13.56%) ServiceNow Consultant
4 8 (13.56%) ServiceNow Developer
5 7 (11.86%) Business Analyst
6 4 (6.78%) Digital Project Manager
7 2 (3.39%) Architect
7 2 (3.39%) Technical Architect
7 2 (3.39%) Programme Manager
7 2 (3.39%) Service Manager
7 2 (3.39%) Technical Manager
7 2 (3.39%) Data Analyst
Libraries, Frameworks & Software Standards
1 10 (16.95%) SOAP
1 10 (16.95%) Web Services
1 10 (16.95%) XML
1 10 (16.95%) HTML
1 10 (16.95%) CSS
2 8 (13.56%) Ajax
2 8 (13.56%) COM
3 2 (3.39%) JSP
3 2 (3.39%) Servlets
3 2 (3.39%) Spring
3 2 (3.39%) JSF
3 2 (3.39%) XML-RPC
3 2 (3.39%) Hibernate
3 2 (3.39%) Java EE
3 2 (3.39%) JSTL
3 2 (3.39%) RESTful
3 2 (3.39%) REST
3 2 (3.39%) Apache Sling
3 2 (3.39%) Apache Felix
4 1 (1.69%) WCF
Miscellaneous
1 8 (13.56%) CMDB
2 6 (10.17%) Performance Metrics
3 3 (5.08%) User Experience
4 2 (3.39%) Clustering
4 2 (3.39%) Analytical Skills
4 2 (3.39%) Visualisation
4 2 (3.39%) Social Media
5 1 (1.69%) iPad
5 1 (1.69%) FMCG
5 1 (1.69%) Mobile Games
5 1 (1.69%) Management Information System
5 1 (1.69%) IPTV
5 1 (1.69%) Economics
Operating Systems
1 2 (3.39%) Windows
Processes & Methodologies
1 18 (30.51%) ITIL
2 17 (28.81%) Service Management
3 11 (18.64%) Agile Software Development
4 10 (16.95%) CRM
5 9 (15.25%) PRINCE2
5 9 (15.25%) Programme Management
6 8 (13.56%) ITSM
6 8 (13.56%) Project Management
6 8 (13.56%) Technical Architecture
6 8 (13.56%) Business Analysis
6 8 (13.56%) ITIL V2
6 8 (13.56%) IT Asset Management
7 6 (10.17%) Identity Management
7 6 (10.17%) ITIL V3
8 5 (8.47%) Customer Insight
8 5 (8.47%) Project Planning
8 5 (8.47%) Critical Path Analysis
8 5 (8.47%) BPR
9 4 (6.78%) Stakeholder Management
9 4 (6.78%) Stakeholder Engagement
Programming Languages
1 10 (16.95%) JavaScript
2 3 (5.08%) Java
2 3 (5.08%) SQL
3 1 (1.69%) F#
3 1 (1.69%) PowerShell
3 1 (1.69%) Python
3 1 (1.69%) Perl
3 1 (1.69%) C
3 1 (1.69%) C#
3 1 (1.69%) C++
Qualifications
1 17 (28.81%) Degree
2 4 (6.78%) Security Cleared
3 2 (3.39%) Microsoft Certification
3 2 (3.39%) MCTS
3 2 (3.39%) MCITP
3 2 (3.39%) SC Cleared
4 1 (1.69%) MBA
4 1 (1.69%) CIMA
4 1 (1.69%) ACCA
4 1 (1.69%) PMP
4 1 (1.69%) PMI Certification
Quality Assurance & Compliance
1 3 (5.08%) SLA
2 1 (1.69%) QA
System Software
1 2 (3.39%) Terminal Services
2 1 (1.69%) Active Directory
Systems Management
1 8 (13.56%) HP UCMDB
2 2 (3.39%) WSUS
3 1 (1.69%) Forefront Identity Manager
Vendors
1 12 (20.34%) Microsoft
2 8 (13.56%) ServiceNow
3 3 (5.08%) HP
4 2 (3.39%) Cisco
4 2 (3.39%) Adobe
5 1 (1.69%) Tableau
5 1 (1.69%) Fortinet
5 1 (1.69%) Atlassian
5 1 (1.69%) Perforce
5 1 (1.69%) SAP
5 1 (1.69%) Oracle
5 1 (1.69%) Citrix
5 1 (1.69%) CheckPoint
5 1 (1.69%) Salesforce.com
5 1 (1.69%) Juniper
5 1 (1.69%) BMC
London
Roc Search
Rate: £240 - £250 per day
Posted: 20 hours ago
London
Global Technology Solutions Ltd
Rate: £450 - £650 per day
Posted: 3 days ago
City of London
NFP Group Ltd
Rate: £430 - £470 per day
Posted: 16 days ago
City of London
Progressive Recruitment
Rate: £400 - £500 per day + competitive
Posted: 27 days ago