The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 21 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Aug 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 396 398 409
Rank change year-on-year
+2 +11
Contract jobs citing Customer Engagement 16 20 14
As % of all contract IT jobs located in London 0.066% 0.081% 0.053%
As % of the Processes & Methodologies category 0.086% 0.11% 0.072%
Number of daily rates quoted 10 11 11
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£483 £375 £375
Average daily rate % change year-on-year
+28.66% -
UK excluding London average daily rate £413 £375 £275
% change year-on-year
+10.00% +36.36%
Number of hourly rates quoted 1 0 0
Average hourly rate £137.50 - -
UK excluding London average hourly rate £11.50 £45.00 £45.00
% change year-on-year
-74.44% -
Customer Engagement
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
18643 18955 19471
As % of all contract IT jobs located in London 76.96% 76.52% 74.40%
Number of daily rates quoted 12990 13265 13081
Average daily rate £450 £450 £430
Average daily rate % change year-on-year
- +4.65%
90% offered a daily rate of more than £300 £300 £290
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 222 229 362
Average hourly rate £20.50 £22.50 £32.50
Average hourly rate % change year-on-year
-8.88% -30.76%
90% offered a hourly rate of more than £13.50 £14.00 £15.00
10% offered a hourly rate of more than £45.00 £51.44 £48.20
UK excluding London average hourly rate £25.00 £30.00 £31.00
% change year-on-year
-16.66% -3.22%

Customer Engagement
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the London region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in London

Customer Engagement
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the London region.

Customer Engagement Daily Rate Trend in London

Customer Engagement
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the London region over the 3 months to 21 August 2014.

Customer Engagement Daily Rate Histogram in London

Customer Engagement
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the London region.

Customer Engagement Hourly Rate Trend in London

Customer Engagement
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the London region over the 3 months to 21 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +28 5 £413 +10.00% 2
Westminster - - - -
Uxbridge - - - -
Customer Engagement
England

Customer Engagement
Top 30 Related IT Skills in London

For the 6 months to 21 August 2014, IT contractor jobs across the London region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 19 (40.43%) Retail
2 15 (31.91%) E-Commerce
3 14 (29.79%) Scrum
3 14 (29.79%) Marketing
4 12 (25.53%) Stakeholder Management
5 11 (23.40%) CRM
6 10 (21.28%) Degree
6 10 (21.28%) iPad
7 9 (19.15%) B2C
7 9 (19.15%) Business Analysis
7 9 (19.15%) JIRA
7 9 (19.15%) Use Case
7 9 (19.15%) hybris
7 9 (19.15%) Business Process Mapping
8 8 (17.02%) Project Management
9 7 (14.89%) Finance
9 7 (14.89%) Banking
10 5 (10.64%) PRINCE2
10 5 (10.64%) Retail Banking
11 3 (6.38%) SEO
11 3 (6.38%) Agile Software Development
11 3 (6.38%) Digital Marketing
11 3 (6.38%) Customer Insight
12 2 (4.26%) Internet
12 2 (4.26%) Publishing
12 2 (4.26%) CMS
12 2 (4.26%) Multimedia
12 2 (4.26%) Online Banking
12 2 (4.26%) Project Planning
12 2 (4.26%) QA

Customer Engagement
Top Related IT Skills in London by Category

For the 6 months to 21 August 2014, IT contractor jobs across the London region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 2 (4.26%) CMS
2 1 (2.13%) WebSphere
Applications
1 1 (2.13%) MS Visio
1 1 (2.13%) MS PowerPoint
Communications & Networking
1 2 (4.26%) Internet
2 1 (2.13%) DHCP
2 1 (2.13%) DNS
Development Applications
1 9 (19.15%) JIRA
2 1 (2.13%) Selenium
2 1 (2.13%) ERwin
General
1 19 (40.43%) Retail
2 14 (29.79%) Marketing
3 7 (14.89%) Banking
3 7 (14.89%) Finance
4 5 (10.64%) Retail Banking
5 2 (4.26%) Publishing
5 2 (4.26%) Multimedia
6 1 (2.13%) Investment Banking
6 1 (2.13%) Telecoms
6 1 (2.13%) Games
6 1 (2.13%) Legal
6 1 (2.13%) Corporate Banking
Job Titles
1 13 (27.66%) Business Analyst
1 13 (27.66%) Analyst
2 9 (19.15%) Agile Business Analyst
3 8 (17.02%) Project Manager
4 7 (14.89%) Portfolio Manager
5 4 (8.51%) Digital Project Manager
5 4 (8.51%) Programme Manager
6 2 (4.26%) Senior Manager
6 2 (4.26%) Lead Business Analyst
6 2 (4.26%) Senior Project Manager
6 2 (4.26%) Senior Digital Project Manager
7 1 (2.13%) Selenium Tester
7 1 (2.13%) Digital Designer
7 1 (2.13%) Automation Tester
7 1 (2.13%) Technical Manager
7 1 (2.13%) Data Modeller
7 1 (2.13%) Product Manager
7 1 (2.13%) Contracts Manager
7 1 (2.13%) Programme Director
7 1 (2.13%) E-Commerce Manager
Libraries, Frameworks & Software Standards
1 1 (2.13%) HTML
1 1 (2.13%) Flash
1 1 (2.13%) Mason
1 1 (2.13%) Visualforce
Miscellaneous
1 10 (21.28%) iPad
2 2 (4.26%) Online Banking
3 1 (2.13%) Copywriting
3 1 (2.13%) FMCG
3 1 (2.13%) Visualisation
3 1 (2.13%) Social Media
3 1 (2.13%) Mobile App
3 1 (2.13%) Clustering
3 1 (2.13%) Economics
3 1 (2.13%) IPTV
Operating Systems
1 1 (2.13%) Windows
Processes & Methodologies
1 15 (31.91%) E-Commerce
2 14 (29.79%) Scrum
3 12 (25.53%) Stakeholder Management
4 11 (23.40%) CRM
5 9 (19.15%) B2C
5 9 (19.15%) Use Case
5 9 (19.15%) Business Analysis
5 9 (19.15%) Business Process Mapping
6 8 (17.02%) Project Management
7 5 (10.64%) PRINCE2
8 3 (6.38%) SEO
8 3 (6.38%) Agile Software Development
8 3 (6.38%) Customer Insight
8 3 (6.38%) Digital Marketing
9 2 (4.26%) Analytics
9 2 (4.26%) Customer Segmentation
9 2 (4.26%) Project Planning
10 1 (2.13%) Lean Six Sigma
10 1 (2.13%) Risk Analysis
10 1 (2.13%) Supplier Management
Programming Languages
1 1 (2.13%) C
1 1 (2.13%) Apex Code
Qualifications
1 10 (21.28%) Degree
2 2 (4.26%) Security Cleared
3 1 (2.13%) SC Cleared
3 1 (2.13%) Microsoft Certification
3 1 (2.13%) PMP
3 1 (2.13%) PMI Certification
3 1 (2.13%) ACCA
3 1 (2.13%) CIMA
3 1 (2.13%) MBA
3 1 (2.13%) MCTS
3 1 (2.13%) MCITP
Quality Assurance & Compliance
1 2 (4.26%) QA
2 1 (2.13%) SLA
System Software
1 1 (2.13%) Terminal Services
Systems Management
1 1 (2.13%) WSUS
Vendors
1 9 (19.15%) hybris
2 1 (2.13%) ExactTarget
2 1 (2.13%) IBM
2 1 (2.13%) Microsoft
2 1 (2.13%) Salesforce.com
2 1 (2.13%) Omniture
London
Volt
Rate: £350.00 - £450.00 per day
Posted: Yesterday
East London
FT Select
Rate: From £325 to £340 per day
Posted: 6 days ago