The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Support Analyst
Rank 69 84 95
Rank change year-on-year
+15 +11
Permanent jobs requiring a Support Analyst 1536 1422 1334
As % of all permanent IT jobs located in London 3.70% 3.37% 2.97%
As % of the Job Titles category 3.95% 3.59% 3.15%
Number of salaries quoted 1377 1221 1197
Average salary £37,000 £38,500 £37,500
Average salary % change year-on-year
-3.89% +2.66%
90% offered a salary of more than £24,030 £26,000 £25,000
10% offered a salary of more than £65,000 £65,000 £65,000
UK excluding London average salary £27,850 £28,000 £28,500
% change year-on-year
-0.53% -1.75%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
38886 39658 42367
As % of all permanent IT jobs located in London 93.72% 93.87% 94.39%
Number of salaries quoted 33086 32487 36434
Average salary £52,500 £52,500 £50,000
Average salary % change year-on-year
- +5.00%
90% offered a salary of more than £32,000 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in London

Support Analyst
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the London region.

Support Analyst Salary Trend in London

Support Analyst
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing Support Analyst across the London region over the 3 months to 30 January 2015.

Support Analyst Salary Histogram in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the London region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -3 426 £41,750 -1.76% 56
Croydon +16 25 £24,000 -12.72% 1
Twickenham +11 11 £31,623 +2.00%
Docklands, London +3 7 £40,000 -8.57%
Wimbledon -1 6 - -
Wembley - 6 £21,750 -
Chessington -7 5 £21,500 +13.15% 1
Upminster +3 4 £21,250 -18.26%
Uxbridge -11 4 £25,500 -21.53% 2
Canary Wharf +22 3 £60,000 +118.18%
Bromley +17 3 £52,500 +141.37%
Beckenham - 3 £36,500 -
Chiswick -8 2 £29,500 -9.23% 2
Brentford - 2 £35,000 -
Teddington - 2 £22,500 - 1
Harrow +10 1 - -
Kingston Upon Thames -9 1 £34,500 +64.28% 1
Sidcup -10 1 £29,000 +20.20%
Grays - 1 - -
Carshalton - 1 £25,000 -
Westminster - 1 - -
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 30 January 2015, IT jobs across the London region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 1612 (48.91%) Windows
2 1361 (41.29%) SQL
3 1289 (39.11%) Finance
4 1037 (31.46%) Microsoft
5 890 (27.00%) Active Directory
6 784 (23.79%) ITIL
7 741 (22.48%) MS Office
8 685 (20.78%) UNIX
9 658 (19.96%) MS Excel
10 603 (18.29%) Windows 7
11 581 (17.63%) Oracle
12 576 (17.48%) SQL Server
13 546 (16.57%) Linux
14 454 (13.77%) Windows Server 2008
15 443 (13.44%) Degree
16 432 (13.11%) Citrix
17 394 (11.95%) Front Office
18 392 (11.89%) MS Exchange
19 380 (11.53%) Banking
20 366 (11.10%) Java
21 358 (10.86%) Windows XP
22 318 (9.65%) VMware
23 309 (9.38%) Perl
24 285 (8.65%) Blackberry
25 262 (7.95%) Windows Server 2003
26 244 (7.40%) TCP/IP
27 238 (7.22%) Analytical Skills
28 214 (6.49%) Problem Management
29 209 (6.34%) Investment Banking
29 209 (6.34%) Law

Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 30 January 2015, IT jobs across the London region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 392 (11.89%) MS Exchange
2 187 (5.67%) IIS
3 183 (5.55%) Exchange Server 2010
4 161 (4.88%) SharePoint
5 122 (3.70%) Blackberry Enterprise Server
6 110 (3.34%) Tomcat
7 102 (3.09%) Exchange Server 2007
8 68 (2.06%) WebSphere
9 54 (1.64%) WebLogic
10 48 (1.46%) WorkSite
10 48 (1.46%) Lync
11 45 (1.37%) Apache
11 45 (1.37%) WebSphere Application Server
12 43 (1.30%) Exchange Server 2013
13 41 (1.24%) Exchange Server 2003
14 40 (1.21%) Oracle Service Bus
15 39 (1.18%) JBoss
15 39 (1.18%) MQSeries
16 34 (1.03%) IBM HTTP Server
17 24 (0.73%) CMS
Applications
1 741 (22.48%) MS Office
2 658 (19.96%) MS Excel
3 91 (2.76%) MS PowerPoint
4 18 (0.55%) Spreadsheet
5 17 (0.52%) MS Visio
6 11 (0.33%) MS Project
7 5 (0.15%) Acrobat
8 3 (0.091%) Adobe Illustrator
8 3 (0.091%) Photoshop
9 2 (0.061%) Final Cut Pro
9 2 (0.061%) Adobe Captivate
10 1 (0.030%) InDesign
10 1 (0.030%) InfoPath
Business Applications
1 61 (1.85%) Oracle EBS R12
2 56 (1.70%) Oracle Payables
3 55 (1.67%) Oracle EBS
4 53 (1.61%) Oracle Receivables
4 53 (1.61%) Oracle General Ledger
5 47 (1.43%) Oracle Financials
6 45 (1.37%) Oracle Assets
7 42 (1.27%) Dynamics CRM
8 18 (0.55%) Towers Watson Igloo
9 17 (0.52%) Agresso
10 16 (0.49%) Markit EDM
11 14 (0.42%) SAP SRM
11 14 (0.42%) HFM
12 13 (0.39%) Kondor+
12 13 (0.39%) ION MarketView
13 11 (0.33%) IntelliMatch
14 10 (0.30%) SunGard Stream Clearvision
14 10 (0.30%) SAP SD
15 9 (0.27%) LatentZero
15 9 (0.27%) Dynamics AX
Cloud Services
1 51 (1.55%) SaaS
2 50 (1.52%) Office 365
3 6 (0.18%) Amazon AWS
4 5 (0.15%) Google Apps
4 5 (0.15%) Cloud Computing
4 5 (0.15%) PaaS
5 4 (0.12%) Microsoft Azure
5 4 (0.12%) Joyent
5 4 (0.12%) IaaS
6 1 (0.030%) Yammer
6 1 (0.030%) Force.com
Communications & Networking
1 244 (7.40%) TCP/IP
2 177 (5.37%) LAN
3 159 (4.82%) VPN
4 155 (4.70%) WAN
4 155 (4.70%) DNS
5 147 (4.46%) Firewall
6 130 (3.94%) DHCP
7 103 (3.13%) Internet
8 79 (2.40%) SAN
9 78 (2.37%) VoIP
10 55 (1.67%) FTP
11 44 (1.33%) HTTP
12 37 (1.12%) Wireless
12 37 (1.12%) Intranet
13 34 (1.03%) IP Telephony
14 29 (0.88%) NAS
15 27 (0.82%) Network Security
16 16 (0.49%) Broadband
16 16 (0.49%) Wi-Fi
17 15 (0.46%) Cisco IPT
Database & Business Intelligence
1 576 (17.48%) SQL Server
2 114 (3.46%) SQL Server 2008
3 99 (3.00%) Oracle Database
4 91 (2.76%) SQL Server 2005
5 89 (2.70%) SQL Server Reporting Services
6 82 (2.49%) Oracle Reports
7 54 (1.64%) SQL Server 2012
8 50 (1.52%) SQL Server Integration Services
9 48 (1.46%) Relational Database
10 42 (1.27%) DB2
11 38 (1.15%) MySQL
12 31 (0.94%) Oracle BI Publisher
13 28 (0.85%) Data Mining
13 28 (0.85%) Data Warehouse
13 28 (0.85%) Crystal Reports
14 26 (0.79%) RDBMS
15 22 (0.67%) Oracle BI EE
15 22 (0.67%) SQL Server Analysis Services
16 17 (0.52%) Essbase
17 13 (0.39%) SQLPlus
Development Applications
1 34 (1.03%) Oracle Forms
2 29 (0.88%) Eclipse
3 20 (0.61%) JIRA
4 19 (0.58%) Toad
5 18 (0.55%) Subversion
5 18 (0.55%) Maven
6 14 (0.42%) Team Foundation Server
7 9 (0.27%) SQL Server Management Studio (SSMS)
8 8 (0.24%) Git (software)
8 8 (0.24%) Ant
9 7 (0.21%) JUnit
10 5 (0.15%) VSS/SourceSafe
11 4 (0.12%) Firebug
11 4 (0.12%) MSI
11 4 (0.12%) Log4j
12 3 (0.091%) Atlassian Bamboo
13 2 (0.061%) Visual Studio
13 2 (0.061%) Jenkins
14 1 (0.030%) Dreamweaver
14 1 (0.030%) ClearQuest
General
1 1289 (39.11%) Finance
2 394 (11.95%) Front Office
3 380 (11.53%) Banking
4 209 (6.34%) Investment Banking
4 209 (6.34%) Law
5 178 (5.40%) Legal
6 148 (4.49%) Retail
7 130 (3.94%) Financial Institution
8 115 (3.49%) Back Office
9 51 (1.55%) Marketing
9 51 (1.55%) Telecoms
10 40 (1.21%) German Language
11 38 (1.15%) Publishing
12 36 (1.09%) Advertising
13 33 (1.00%) French Language
14 22 (0.67%) Billing
15 21 (0.64%) Spanish Language
16 16 (0.49%) General Ledger
17 15 (0.46%) Games
18 11 (0.33%) Italian Language
Libraries, Frameworks & Software Standards
1 178 (5.40%) FIX Protocol
2 171 (5.19%) .NET
3 124 (3.76%) XML
4 97 (2.94%) Middleware
5 90 (2.73%) HTML
6 63 (1.91%) Web Services
7 57 (1.73%) J2EE
8 49 (1.49%) ASP.NET
9 48 (1.46%) Spring
10 44 (1.33%) CSS
11 41 (1.24%) JDBC
12 32 (0.97%) WF
12 32 (0.97%) Software Packaging
13 21 (0.64%) JMS
14 20 (0.61%) XSLT
15 17 (0.52%) Application Packaging
16 16 (0.49%) Apache Axis
16 16 (0.49%) .NET Framework
17 15 (0.46%) SOAP
18 14 (0.42%) JSP
Miscellaneous
1 285 (8.65%) Blackberry
2 238 (7.22%) Analytical Skills
3 181 (5.49%) Foreign Exchange (FX)
4 171 (5.19%) Computer Science
5 158 (4.79%) Derivative
6 142 (4.31%) Fixed Income
7 140 (4.25%) Equities
8 107 (3.25%) Hedge funds
9 64 (1.94%) Management Information System
10 59 (1.79%) iPhone
11 52 (1.58%) Mathematics
12 47 (1.43%) iPad
13 43 (1.30%) Equity Derivative
14 38 (1.15%) Video Conferencing
15 32 (0.97%) Client/Server
16 31 (0.94%) SWIFT
17 27 (0.82%) Enterprise Software
18 26 (0.79%) PDA
19 25 (0.76%) Credit Risk
20 24 (0.73%) Data Structures
Operating Systems
1 1612 (48.91%) Windows
2 685 (20.78%) UNIX
3 603 (18.29%) Windows 7
4 546 (16.57%) Linux
5 454 (13.77%) Windows Server 2008
6 358 (10.86%) Windows XP
7 262 (7.95%) Windows Server 2003
8 150 (4.55%) Windows 8
9 132 (4.00%) Windows Server 2012
10 95 (2.88%) Solaris
11 72 (2.18%) Mac OS X
12 60 (1.82%) Windows Vista
13 55 (1.67%) Android
14 47 (1.43%) Red Hat Enterprise Linux
15 38 (1.15%) AIX
16 25 (0.76%) Windows 2000 Server
17 24 (0.73%) Apple iOS
18 21 (0.64%) Windows NT
19 17 (0.52%) Windows 2000
20 12 (0.36%) Mac OS X Server
Processes & Methodologies
1 784 (23.79%) ITIL
2 214 (6.49%) Problem Management
3 151 (4.58%) CRM
4 119 (3.61%) Incident Management
5 117 (3.55%) Service Delivery
6 109 (3.31%) Service Management
7 108 (3.28%) Business Intelligence
8 102 (3.09%) Electronic Trading
8 102 (3.09%) Document Management
9 99 (3.00%) E-Commerce
10 95 (2.88%) Investment Management
11 93 (2.82%) Change Management
12 89 (2.70%) Root Cause Analysis
13 87 (2.64%) Project Management
14 85 (2.58%) Disaster Recovery
15 84 (2.55%) Asset Management
16 76 (2.31%) Mentoring
17 75 (2.28%) Risk Management
18 70 (2.12%) Release Management
19 67 (2.03%) Change Control
Programming Languages
1 1361 (41.29%) SQL
2 366 (11.10%) Java
3 309 (9.38%) Perl
4 167 (5.07%) Shell Script
5 163 (4.95%) T-SQL
6 150 (4.55%) C#
7 91 (2.76%) C++
8 90 (2.73%) Python
9 84 (2.55%) Bash Shell
10 80 (2.43%) PowerShell
11 79 (2.40%) PL/SQL
12 68 (2.06%) JavaScript
13 62 (1.88%) VBA
14 59 (1.79%) VB
15 45 (1.37%) C
16 35 (1.06%) VBScript
17 24 (0.73%) VB.NET
18 18 (0.55%) R
18 18 (0.55%) Korn
18 18 (0.55%) AWK
Qualifications
1 443 (13.44%) Degree
2 207 (6.28%) Microsoft Certification
3 137 (4.16%) MCSE
4 126 (3.82%) MCP
5 92 (2.79%) ITIL Certification
6 65 (1.97%) MCSA
7 61 (1.85%) Cisco Certification
8 43 (1.30%) MCITP
9 40 (1.21%) CCNA
10 28 (0.85%) ITIL Foundation Certificate
11 18 (0.55%) VMware Certified Professional (VCP)
12 17 (0.52%) A+ Certification
12 17 (0.52%) SC Cleared
12 17 (0.52%) Security Cleared
13 16 (0.49%) Citrix Certification
13 16 (0.49%) PhD
14 14 (0.42%) MCDST
14 14 (0.42%) MOS
15 13 (0.39%) MCTS
15 13 (0.39%) VCAP
Quality Assurance & Compliance
1 176 (5.34%) SLA
2 49 (1.49%) QA
3 13 (0.39%) ISO 9001
4 11 (0.33%) Sarbanes-Oxley
4 11 (0.33%) Solvency II
5 8 (0.24%) Data Quality
6 6 (0.18%) COBIT
7 4 (0.12%) ISO/IEC 27001
8 3 (0.091%) ISO 14001
9 2 (0.061%) PCI DSS
10 1 (0.030%) HL7
10 1 (0.030%) DICOM
10 1 (0.030%) ISO/IEC 20000
System Software
1 890 (27.00%) Active Directory
2 184 (5.58%) VMware Infrastructure
3 79 (2.40%) XenApp
4 69 (2.09%) vSphere
5 42 (1.27%) VMware ESX
6 37 (1.12%) XenDesktop
7 36 (1.09%) Hyper-V
8 35 (1.06%) VMware Workstation
9 29 (0.88%) VMware ESXi
10 20 (0.61%) Microsoft App-V
11 14 (0.42%) Citrix Presentation Server
12 13 (0.39%) MetaFrame
13 11 (0.33%) Terminal Services
14 6 (0.18%) VMware Server
14 6 (0.18%) ClearTrust
15 5 (0.15%) XenServer
16 4 (0.12%) Terminal Server
17 1 (0.030%) ISA Server
17 1 (0.030%) Tivoli Workload Scheduler
17 1 (0.030%) Microsoft Virtual Server
Systems Management
1 69 (2.09%) SCCM
2 41 (1.24%) Control-M
3 27 (0.82%) NetBackup
4 23 (0.70%) WSUS
5 21 (0.64%) Norton AntiVirus
6 20 (0.61%) Backup Exec
7 19 (0.58%) Nagios
7 19 (0.58%) OpenView
7 19 (0.58%) ServiceCenter
7 19 (0.58%) SCOM
8 15 (0.46%) Puppet
9 14 (0.42%) Oracle Enterprise Manager
10 12 (0.36%) ITRS Geneos
11 9 (0.27%) ZABBIX
12 8 (0.24%) XenMobile
13 7 (0.21%) Tivoli
13 7 (0.21%) HP SIM
13 7 (0.21%) McAfee ePO
14 5 (0.15%) Symantec Enterprise Vault
14 5 (0.15%) Casper Suite
Vendors
1 1037 (31.46%) Microsoft
2 581 (17.63%) Oracle
3 432 (13.11%) Citrix
4 318 (9.65%) VMware
5 206 (6.25%) Cisco
6 136 (4.13%) HP
7 132 (4.00%) Sybase
8 131 (3.97%) Bloomberg
9 109 (3.31%) Apple
10 77 (2.34%) Reuters
11 62 (1.88%) IBM
12 61 (1.85%) ServiceNow
13 48 (1.46%) Fidessa
13 48 (1.46%) Dell
13 48 (1.46%) Symantec
14 47 (1.43%) SAP
15 46 (1.40%) Remedy
15 46 (1.40%) Red Hat
16 45 (1.37%) Avaya
17 43 (1.30%) Salesforce.com
London
Venturi
Salary: £25000 - £35000 per annum + benefits
Posted: 43 minutes ago
London
Premier IT
Salary: £24000 - £27000 per annum + benefits
Posted: 15 hours ago
City, London
Ashdown IT
Salary: £35000 - £43000 per annum + Benefits
Posted: 16 hours ago
Central London / West End
Courtauld institute of art
Salary: From £24,819 to £28,408 per annum depending on relevant knowledge and
Posted: 19 hours ago
Central London / West End
Nationwide People Ltd
Salary: £30000 - £37000 Per Annum salary depending on experience
Posted: 19 hours ago
City, London
Senitor Associates
Salary: £20000 - £23000 per annum
Posted: 19 hours ago
City, London
Anderson Lamb
Salary: From £35,000 to £45,000 per annum plus excellent benefits
Posted: 22 hours ago
City, London
Harrington Starr
Salary: £28000 - £35000 per annum + competitive benefits
Posted: Yesterday
West London
SEC Recruitment Limited
Posted: Yesterday
London
Information Technology Services
Salary: £25k - 33k per year + benefits
Posted: Yesterday
London
Information Technology Services
Salary: £30k - 35k per year
Posted: Yesterday
London
Harvey Nash plc
Salary: £30000 - £36000 per annum
Posted: Yesterday
City, London
Hays Finance Technology
Salary: £20000.00 - £27000.00 per annum
Posted: Yesterday
London
Kelway Ltd
Salary: From £28,000 to £32,000 per annum Plus great benefits
Posted: Yesterday
East London
Randstad Technologies
Salary: £20000.00 - £35000.00 per annum + shift allowance, bonus & bens
Posted: Yesterday
London
Square One Resources
Posted: Yesterday
London
Logic Engagements Ltd
Salary: £35000 - £40000 per annum
Posted: Yesterday
East London
Experis Ltd
Salary: £30000 - £40000 per annum + 10% Bonus, Pension, Health, etc.
Posted: 2 days ago
South East London
OCS Resourcing
Salary: From £38,000 to £40,000 per annum
Posted: 2 days ago
North London
Square One Resources
Salary: From £28,000 to £35,000 per annum
Posted: 2 days ago