Support Analyst Jobs in London

Support Analyst
England > London

The median Support Analyst salary in London is £45,000 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 172 259 299
Rank change year-on-year +87 +40 -47
Permanent jobs requiring a Support Analyst 444 497 898
As % of all permanent jobs advertised in London 1.89% 1.39% 1.37%
As % of the Job Titles category 2.01% 1.46% 1.43%
Number of salaries quoted 376 422 764
10th Percentile £31,250 £30,000 £26,250
25th Percentile £35,000 £33,313 £30,750
Median annual salary (50th Percentile) £45,000 £41,375 £40,000
Median % change year-on-year +8.76% +3.44% -5.88%
75th Percentile £60,000 £58,438 £55,000
90th Percentile £77,500 £77,500 £68,000
England median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,087 34,033 62,964
% of permanent jobs with a recognized job title 94.09% 95.02% 96.34%
Number of salaries quoted 16,626 24,925 34,921
10th Percentile £38,454 £42,500 £41,250
25th Percentile £51,250 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,000 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £53,500 £60,732 £60,000
% change year-on-year -11.91% +1.22% +9.09%

Support Analyst
Job Vacancy Trend in London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Support Analyst in London

Support Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Support Analyst in London.

Salary trend for Support Analyst in London

Support Analyst
Salary Histogram in London

Salary distribution for jobs citing Support Analyst in London over the 6 months to 27 April 2024.

Salary histogram for Support Analyst in London

Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the London region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London -7 85 £47,000 +11.90% 8
South London +20 24 £32,500 -7.14% 3
West London +8 14 £40,750 +19.85% 1
North London +6 10 £30,000 -5.71%
East London +14 6 £34,250 -0.72%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 27 April 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Support Analyst in the job title.

1 183 (41.22%) SQL
2 182 (40.99%) Windows
3 174 (39.19%) Finance
4 141 (31.76%) Social Skills
5 137 (30.86%) Microsoft
6 124 (27.93%) ITIL
7 112 (25.23%) Active Directory
8 105 (23.65%) Microsoft 365
9 83 (18.69%) Azure
10 73 (16.44%) SQL Server
11 71 (15.99%) Windows 10
12 68 (15.32%) Customer Service
13 66 (14.86%) Problem-Solving
14 65 (14.64%) ITSM
15 63 (14.19%) Degree
16 59 (13.29%) Microsoft Exchange
17 56 (12.61%) Front Office
18 53 (11.94%) Microsoft Office
19 52 (11.71%) Change Management
20 51 (11.49%) Service Management
21 49 (11.04%) Banking
22 48 (10.81%) Linux
23 47 (10.59%) Law
24 42 (9.46%) Analytical Skills
25 41 (9.23%) T-SQL
26 40 (9.01%) Oracle
26 40 (9.01%) CRM
26 40 (9.01%) Microsoft Intune
27 39 (8.78%) Bloomberg
28 38 (8.56%) Legal

Support Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (13.29%) Microsoft Exchange
2 37 (8.33%) SharePoint
3 8 (1.80%) CMS
4 5 (1.13%) Oracle Workflow
5 4 (0.90%) Exchange Server 2010
6 3 (0.68%) EPiServer
7 1 (0.23%) Skype for Business
Applications
1 53 (11.94%) Microsoft Office
2 13 (2.93%) Microsoft Excel
3 5 (1.13%) Microsoft PowerPoint
3 5 (1.13%) MS Visio
4 2 (0.45%) S-PLUS
Business Applications
1 38 (8.56%) Dynamics CRM
2 15 (3.38%) NEC Housing
3 12 (2.70%) PlanetPress Connect
4 11 (2.48%) Elite 3E
4 11 (2.48%) Fidessa
5 7 (1.58%) Endur
6 6 (1.35%) Carpe Diem
6 6 (1.35%) ION MarketView
6 6 (1.35%) Oracle EBS R12
7 5 (1.13%) ION Anvil
7 5 (1.13%) Oracle 11i
7 5 (1.13%) Oracle Applications
7 5 (1.13%) Oracle Payroll
8 3 (0.68%) Dynamics AX
8 3 (0.68%) Dynamics NAV
8 3 (0.68%) Infor SunSystems
8 3 (0.68%) JDE EnterpriseOne
8 3 (0.68%) Oracle Cash Management
8 3 (0.68%) thinkFolio
9 2 (0.45%) Markit EDM
Cloud Services
1 105 (23.65%) Microsoft 365
2 83 (18.69%) Azure
3 29 (6.53%) Entra ID
4 16 (3.60%) AWS
5 15 (3.38%) Dynamics 365
6 9 (2.03%) SaaS
7 8 (1.80%) OneDrive
7 8 (1.80%) Power Platform
8 6 (1.35%) Google Workspace
8 6 (1.35%) Mimecast
8 6 (1.35%) WhatsApp
9 4 (0.90%) Amazon CloudWatch
9 4 (0.90%) Amazon S3
10 3 (0.68%) Azure DevOps
11 2 (0.45%) Azure Sentinel
11 2 (0.45%) Snowflake
12 1 (0.23%) GCP
12 1 (0.23%) Google Drive
12 1 (0.23%) IaaS
12 1 (0.23%) PowerApps
Communications & Networking
1 30 (6.76%) TCP/IP
2 26 (5.86%) DHCP
2 26 (5.86%) DNS
2 26 (5.86%) VPN
3 20 (4.50%) Firewall
4 12 (2.70%) VoIP
4 12 (2.70%) WAN
5 11 (2.48%) FIX Connectivity
6 10 (2.25%) Wi-Fi
7 8 (1.80%) Cisco IOS
8 7 (1.58%) Internet
8 7 (1.58%) LAN
9 6 (1.35%) Wireless
10 4 (0.90%) Intranet
10 4 (0.90%) PSTN
10 4 (0.90%) Skype
11 3 (0.68%) Cisco Firepower
12 2 (0.45%) Intrusion Detection
12 2 (0.45%) SD-WAN
13 1 (0.23%) IP Telephony
Database & Business Intelligence
1 73 (16.44%) SQL Server
2 27 (6.08%) SQL Server Integration Services
3 14 (3.15%) Data Warehouse
4 11 (2.48%) SQL Server Reporting Services
5 10 (2.25%) MySQL
6 9 (2.03%) Relational Database
7 8 (1.80%) Oracle Database
7 8 (1.80%) Oracle Reports
7 8 (1.80%) Power BI
8 3 (0.68%) BusinessObjects
8 3 (0.68%) Tableau
9 1 (0.23%) Crystal Reports
9 1 (0.23%) PostgreSQL
Development Applications
1 28 (6.31%) JIRA
2 12 (2.70%) SQL Server Management Studio (SSMS)
3 5 (1.13%) Eclipse
3 5 (1.13%) Toad
3 5 (1.13%) Visual Studio
4 4 (0.90%) Jenkins
4 4 (0.90%) Postman
General
1 174 (39.19%) Finance
2 141 (31.76%) Social Skills
3 56 (12.61%) Front Office
4 49 (11.04%) Banking
5 47 (10.59%) Law
6 42 (9.46%) Analytical Skills
7 38 (8.56%) Legal
8 14 (3.15%) Back Office
9 6 (1.35%) Inclusion and Diversity
9 6 (1.35%) Retail
10 5 (1.13%) Public Sector
11 4 (0.90%) Organisational Skills
11 4 (0.90%) Telecoms
12 3 (0.68%) Financial Institution
12 3 (0.68%) Investment Banking
12 3 (0.68%) Marketing
13 2 (0.45%) Advertising
13 2 (0.45%) Local Government
13 2 (0.45%) Manufacturing
13 2 (0.45%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 27 (6.08%) FIX Protocol
2 13 (2.93%) .NET
3 8 (1.80%) Web Services
4 7 (1.58%) REST
5 5 (1.13%) JSON
5 5 (1.13%) Oracle Fusion
6 4 (0.90%) ASP.NET
7 3 (0.68%) CSS
7 3 (0.68%) HTML
7 3 (0.68%) SOAP
7 3 (0.68%) XML
7 3 (0.68%) XSLT
8 1 (0.23%) SAML
8 1 (0.23%) Software Packaging
Miscellaneous
1 19 (4.28%) Video Conferencing
2 17 (3.83%) Management Information System
2 17 (3.83%) Onboarding
3 16 (3.60%) Replication
4 13 (2.93%) Foreign Exchange (FX)
5 12 (2.70%) Product Ownership
5 12 (2.70%) Self-Motivation
6 11 (2.48%) Eurex
7 10 (2.25%) Housing Association
8 8 (1.80%) iPhone
9 7 (1.58%) Fixed Income
10 6 (1.35%) Social Media
11 5 (1.13%) Blackberry
11 5 (1.13%) Equities
12 4 (0.90%) CMDB
12 4 (0.90%) SWIFT Messaging Network
13 3 (0.68%) Derivative
13 3 (0.68%) Driving Licence
13 3 (0.68%) Enterprise Software
13 3 (0.68%) iPad
Operating Systems
1 182 (40.99%) Windows
2 71 (15.99%) Windows 10
3 48 (10.81%) Linux
4 27 (6.08%) Unix
5 25 (5.63%) Windows Server
6 23 (5.18%) Mac OS
7 16 (3.60%) Apple iOS
8 11 (2.48%) CentOS
8 11 (2.48%) Solaris
8 11 (2.48%) Ubuntu
9 8 (1.80%) Windows Server 2008
9 8 (1.80%) Windows Server 2019
10 7 (1.58%) Android
10 7 (1.58%) Windows 7
11 6 (1.35%) Mac OS X
11 6 (1.35%) Red Hat Enterprise Linux
12 5 (1.13%) Windows Server 2016
13 4 (0.90%) Windows Server 2012
14 2 (0.45%) Windows Vista
15 1 (0.23%) Windows Server 2003
Processes & Methodologies
1 124 (27.93%) ITIL
2 68 (15.32%) Customer Service
3 66 (14.86%) Problem-Solving
4 65 (14.64%) ITSM
5 52 (11.71%) Change Management
6 51 (11.49%) Service Management
7 40 (9.01%) CRM
8 33 (7.43%) Incident Management
9 32 (7.21%) Agile
10 25 (5.63%) Document Management
11 22 (4.95%) ETL
12 21 (4.73%) Investment Management
13 19 (4.28%) Client Onboarding
13 19 (4.28%) ERP
14 18 (4.05%) Asset Management
14 18 (4.05%) Requirements Analysis
15 16 (3.60%) User Acceptance Testing
15 16 (3.60%) Workflow
16 15 (3.38%) Cybersecurity
16 15 (3.38%) Root Cause Analysis
Programming Languages
1 183 (41.22%) SQL
2 41 (9.23%) T-SQL
3 36 (8.11%) PowerShell
4 25 (5.63%) Python
5 20 (4.50%) PL/SQL
6 16 (3.60%) Bash
7 14 (3.15%) JavaScript
8 11 (2.48%) Perl
8 11 (2.48%) Ruby
9 10 (2.25%) C#
10 4 (0.90%) C
10 4 (0.90%) Java
10 4 (0.90%) VBA
11 3 (0.68%) XPath
Qualifications
1 63 (14.19%) Degree
2 19 (4.28%) Microsoft Certification
3 12 (2.70%) A+ Certification
4 10 (2.25%) PRINCE2 Practitioner
5 9 (2.03%) MCSA
6 8 (1.80%) CREST Certified
7 7 (1.58%) MCDST
8 6 (1.35%) Computer Science Degree
9 4 (0.90%) Azure Certification
10 3 (0.68%) DBS Check
10 3 (0.68%) ITIL Certification
10 3 (0.68%) ITIL Foundation Certificate
11 2 (0.45%) MCP
12 1 (0.23%) CompTIA Security+
12 1 (0.23%) Network+ Certification
Quality Assurance & Compliance
1 27 (6.08%) SLA
2 5 (1.13%) ISO/IEC 27001
3 4 (0.90%) Cyber Essentials
3 4 (0.90%) Data Quality
3 4 (0.90%) GDPR
4 1 (0.23%) Cyber Essentials PLUS
4 1 (0.23%) HMG Security Policy Framework
4 1 (0.23%) PMO
4 1 (0.23%) QA
System Software
1 112 (25.23%) Active Directory
2 24 (5.41%) VMware Infrastructure
3 5 (1.13%) Virtual Desktop
4 2 (0.45%) Hyper-V
4 2 (0.45%) Virtual Machines
4 2 (0.45%) VMware ESXi
4 2 (0.45%) XenApp
4 2 (0.45%) XenDesktop
5 1 (0.23%) vSphere
Systems Management
1 40 (9.01%) Microsoft Intune
2 28 (6.31%) SCCM
3 20 (4.50%) Jamf Pro
4 4 (0.90%) AirWatch
4 4 (0.90%) Backup Exec
4 4 (0.90%) McAfee ePO
4 4 (0.90%) WSUS
5 3 (0.68%) Control-M
5 3 (0.68%) Nessus
5 3 (0.68%) PaperCut
6 2 (0.45%) Ansible
6 2 (0.45%) Single Sign-On
6 2 (0.45%) ZENworks
7 1 (0.23%) Cisco CUCM
7 1 (0.23%) MobiControl
7 1 (0.23%) NetBackup
7 1 (0.23%) Norton AntiVirus
7 1 (0.23%) Symantec Enterprise Vault
7 1 (0.23%) vCenter Server
Vendors
1 137 (30.86%) Microsoft
2 40 (9.01%) Oracle
3 39 (8.78%) Bloomberg
4 28 (6.31%) Cisco
4 28 (6.31%) VMware
5 26 (5.86%) ION Trading
6 18 (4.05%) Apple
7 17 (3.83%) Red Hat
8 16 (3.60%) iManage
8 16 (3.60%) ServiceNow
9 15 (3.38%) Citrix
9 15 (3.38%) NEC
9 15 (3.38%) Refinitiv
10 13 (2.93%) Reuters
10 13 (2.93%) Trayport
11 12 (2.70%) FNZ
12 11 (2.48%) CQG
12 11 (2.48%) IBM
12 11 (2.48%) Patsystems
13 9 (2.03%) Salesforce