The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the England region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Support Analyst
Rank 76 86 85
Rank change year-on-year
+10 -1
Permanent jobs requiring a Support Analyst 3580 3105 3490
As % of all permanent IT jobs located in England 3.35% 3.11% 3.19%
As % of the Job Titles category 3.55% 3.30% 3.35%
Number of salaries quoted 3142 2743 3050
Average salary £31,000 £32,500 £32,500
Average salary % change year-on-year
-4.61% -
90% offered a salary of more than £21,500 £21,000 £21,500
10% offered a salary of more than £53,000 £52,500 £51,000
UK excluding London average salary £27,250 £28,000 £28,500
% change year-on-year
-2.67% -1.75%
Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
England
Permanent IT job ads with a match in the
Job Titles category
100964 94057 104141
As % of all permanent IT jobs located in England 94.39% 94.25% 95.25%
Number of salaries quoted 82543 79050 89527
Average salary £45,000 £43,500 £42,500
Average salary % change year-on-year
+3.44% +2.35%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £68,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in England

Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the England region.

Support Analyst Salary Trend in England

Support Analyst
Salary Histogram in England

This chart provides a salary histogram for IT jobs citing Support Analyst across the England region over the 3 months to 19 September 2014.

Support Analyst Salary Histogram in England

Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +14 1606 £40,000 +1.91% 145
South East -1 710 £27,500 -11.29% 71
Yorkshire +20 286 £25,000 -3.84% 19
East of England +17 285 £30,000 +5.26% 27
South West -4 202 £25,000 -9.90% 23
West Midlands +9 198 £27,500 - 18
North West -36 168 £25,000 - 27
East Midlands +18 116 £25,000 -6.10% 7
North East +4 20 £30,500 +15.09% 7
Midlands +16 3 - - 1
Support Analyst
UK

Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 19 September 2014, IT jobs across the England region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 3341 (46.33%) Windows
2 2769 (38.40%) SQL
3 2412 (33.45%) Microsoft
4 1862 (25.82%) Finance
5 1690 (23.44%) Active Directory
6 1649 (22.87%) MS Excel
7 1642 (22.77%) ITIL
8 1511 (20.95%) MS Office
9 1323 (18.35%) SQL Server
10 1119 (15.52%) Oracle
11 1067 (14.80%) Windows 7
12 1021 (14.16%) Windows Server 2008
13 996 (13.81%) UNIX
14 909 (12.61%) Linux
15 830 (11.51%) MS Exchange
16 799 (11.08%) VMware
17 775 (10.75%) Degree
18 753 (10.44%) Windows XP
19 744 (10.32%) Citrix
20 698 (9.68%) Java
21 693 (9.61%) Windows Server 2003
22 667 (9.25%) Analytical Skills
23 654 (9.07%) SLA
24 647 (8.97%) .NET
25 604 (8.38%) TCP/IP
26 476 (6.60%) Firewall
27 453 (6.28%) Cisco
28 441 (6.12%) Microsoft Certification
29 436 (6.05%) LAN
30 434 (6.02%) Blackberry

Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 19 September 2014, IT jobs across the England region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 830 (11.51%) MS Exchange
2 405 (5.62%) IIS
3 385 (5.34%) Exchange Server 2010
4 380 (5.27%) SharePoint
5 242 (3.36%) Tomcat
6 231 (3.20%) Exchange Server 2007
7 228 (3.16%) Apache
8 189 (2.62%) Blackberry Enterprise Server
9 130 (1.80%) WebSphere
10 101 (1.40%) Exchange Server 2013
11 96 (1.33%) Exchange Server 2003
12 78 (1.08%) Lync
13 76 (1.05%) WebLogic
14 69 (0.96%) IBM Notes
15 62 (0.86%) WebSphere Application Server
15 62 (0.86%) WorkSite
16 49 (0.68%) MQSeries
17 48 (0.67%) SharePoint 2010
18 47 (0.65%) IBM HTTP Server
19 42 (0.58%) CMS
Applications
1 1649 (22.87%) MS Excel
2 1511 (20.95%) MS Office
3 165 (2.29%) MS PowerPoint
4 56 (0.78%) MS Visio
5 40 (0.55%) MS Project
6 27 (0.37%) Spreadsheet
7 14 (0.19%) InfoPath
8 11 (0.15%) AutoCAD
9 8 (0.11%) InDesign
10 6 (0.083%) Acrobat
11 5 (0.069%) S-PLUS
11 5 (0.069%) Photoshop
12 3 (0.042%) SPSS
12 3 (0.042%) Stata
13 2 (0.028%) QuarkXPress
13 2 (0.028%) PrintSoft PReS
13 2 (0.028%) Revit
13 2 (0.028%) SketchUp
14 1 (0.014%) PowerPivot
14 1 (0.014%) FastStats
Business Applications
1 176 (2.44%) Oracle EBS
2 150 (2.08%) Oracle EBS R12
3 94 (1.30%) Oracle General Ledger
4 92 (1.28%) Oracle Financials
5 91 (1.26%) Oracle Payables
6 87 (1.21%) Oracle Receivables
7 71 (0.98%) Oracle Applications
8 69 (0.96%) Oracle Assets
9 59 (0.82%) Dynamics CRM
10 57 (0.79%) Dynamics AX
11 52 (0.72%) Oracle HRMS
12 32 (0.44%) Oracle 11i
13 30 (0.42%) Oracle Cash Management
14 25 (0.35%) Oracle iProcurement
14 25 (0.35%) Dynamics NAV
15 23 (0.32%) Remedy ITSM
16 22 (0.31%) Markit EDM
16 22 (0.31%) IntelliMatch
16 22 (0.31%) Oracle Payroll
17 20 (0.28%) SAP FI/CO
Cloud Services
1 102 (1.41%) SaaS
2 79 (1.10%) Office 365
3 37 (0.51%) Amazon AWS
4 30 (0.42%) IaaS
5 25 (0.35%) Joyent
6 16 (0.22%) Microsoft Azure
7 14 (0.19%) Cloud Computing
8 4 (0.055%) PaaS
9 2 (0.028%) Google Apps
10 1 (0.014%) Route 53
10 1 (0.014%) Amazon EC2
10 1 (0.014%) Amazon S3
10 1 (0.014%) ElastiCache
10 1 (0.014%) Amazon ElastiCache
Communications & Networking
1 604 (8.38%) TCP/IP
2 476 (6.60%) Firewall
3 436 (6.05%) LAN
4 395 (5.48%) DNS
5 390 (5.41%) WAN
6 345 (4.78%) DHCP
7 304 (4.22%) VPN
8 279 (3.87%) Internet
9 205 (2.84%) SAN
10 152 (2.11%) VoIP
11 122 (1.69%) FTP
12 107 (1.48%) Wireless
13 83 (1.15%) HTTP
14 80 (1.11%) Network Security
15 75 (1.04%) Cisco IOS
16 68 (0.94%) Intranet
17 66 (0.92%) Wi-Fi
18 54 (0.75%) NAS
19 53 (0.73%) VLAN
19 53 (0.73%) SMTP
Database & Business Intelligence
1 1323 (18.35%) SQL Server
2 241 (3.34%) SQL Server Reporting Services
3 230 (3.19%) SQL Server 2008
4 228 (3.16%) Relational Database
5 212 (2.94%) MySQL
6 200 (2.77%) Oracle Database
7 163 (2.26%) SQL Server Integration Services
8 135 (1.87%) SQL Server 2005
9 133 (1.84%) Crystal Reports
10 111 (1.54%) Oracle Reports
11 93 (1.29%) DB2
12 87 (1.21%) RDBMS
13 65 (0.90%) Data Warehouse
13 65 (0.90%) Oracle Discoverer
14 63 (0.87%) MS Access
15 62 (0.86%) SQL Server 2012
16 58 (0.80%) Oracle BI Publisher
17 36 (0.50%) SQL Server 2000
18 34 (0.47%) Data Mining
18 34 (0.47%) Oracle Database 11g
Development Applications
1 75 (1.04%) Oracle Forms
2 69 (0.96%) Visual Studio
3 62 (0.86%) Git (software)
4 34 (0.47%) Team Foundation Server
5 26 (0.36%) JUnit
6 25 (0.35%) JIRA
6 25 (0.35%) Firebug
6 25 (0.35%) SQL Server Management Studio (SSMS)
7 24 (0.33%) Eclipse
8 22 (0.31%) Subversion
9 21 (0.29%) Toad
10 18 (0.25%) JMeter
10 18 (0.25%) Selenium
11 12 (0.17%) Maven
12 11 (0.15%) VisualVM
13 9 (0.12%) Oracle APEX
13 9 (0.12%) Hudson
14 8 (0.11%) Jenkins
14 8 (0.11%) TeamCity
15 7 (0.097%) Talend Open Studio
General
1 1862 (25.82%) Finance
2 407 (5.64%) Front Office
3 400 (5.55%) Banking
4 293 (4.06%) Retail
5 285 (3.95%) Law
6 234 (3.25%) Legal
7 174 (2.41%) Investment Banking
8 150 (2.08%) Back Office
9 123 (1.71%) Telecoms
10 113 (1.57%) Financial Institution
11 109 (1.51%) Manufacturing
12 79 (1.10%) Advertising
13 69 (0.96%) Marketing
14 67 (0.93%) Publishing
15 57 (0.79%) German Language
16 54 (0.75%) French Language
17 46 (0.64%) Billing
18 29 (0.40%) Electronics
19 27 (0.37%) General Ledger
20 24 (0.33%) Dutch Language
Libraries, Frameworks & Software Standards
1 647 (8.97%) .NET
2 344 (4.77%) XML
3 341 (4.73%) HTML
4 217 (3.01%) ASP.NET
5 206 (2.86%) CSS
6 175 (2.43%) Web Services
7 161 (2.23%) J2EE
8 143 (1.98%) Middleware
9 68 (0.94%) Spring
10 64 (0.89%) FIX Protocol
11 55 (0.76%) .NET Framework
12 52 (0.72%) SOAP
13 44 (0.61%) JDBC
14 43 (0.60%) Hibernate
15 42 (0.58%) Software Packaging
16 40 (0.55%) jQuery
17 38 (0.53%) Struts
18 32 (0.44%) DHTML
19 28 (0.39%) WF
20 27 (0.37%) HTML5
Miscellaneous
1 667 (9.25%) Analytical Skills
2 434 (6.02%) Blackberry
3 298 (4.13%) Computer Science
4 187 (2.59%) Management Information System
5 161 (2.23%) Equities
6 149 (2.07%) Foreign Exchange (FX)
7 139 (1.93%) Derivative
8 131 (1.82%) Mathematics
9 125 (1.73%) Fixed Income
10 108 (1.50%) Hedge funds
11 78 (1.08%) iPhone
12 69 (0.96%) Enterprise Software
13 65 (0.90%) Client/Server
14 63 (0.87%) Video Conferencing
15 58 (0.80%) PDA
16 57 (0.79%) Statistics
17 56 (0.78%) iPad
18 53 (0.73%) AS400
19 46 (0.64%) Open Source
20 45 (0.62%) EPoS
Operating Systems
1 3341 (46.33%) Windows
2 1067 (14.80%) Windows 7
3 1021 (14.16%) Windows Server 2008
4 996 (13.81%) UNIX
5 909 (12.61%) Linux
6 753 (10.44%) Windows XP
7 693 (9.61%) Windows Server 2003
8 294 (4.08%) Windows Server 2012
9 273 (3.79%) Windows 8
10 156 (2.16%) Solaris
11 115 (1.59%) Android
12 112 (1.55%) Mac OS X
13 102 (1.41%) Windows Vista
14 90 (1.25%) Red Hat Enterprise Linux
15 60 (0.83%) AIX
16 57 (0.79%) Windows 2000 Server
17 49 (0.68%) Apple iOS
18 41 (0.57%) Windows 2000
19 30 (0.42%) Mac OS
20 24 (0.33%) VMS
Processes & Methodologies
1 1642 (22.77%) ITIL
2 311 (4.31%) Problem Management
3 310 (4.30%) Service Delivery
4 283 (3.92%) Service Management
5 268 (3.72%) Incident Management
6 257 (3.56%) CRM
7 247 (3.43%) Business Intelligence
8 238 (3.30%) E-Commerce
9 222 (3.08%) Project Management
10 219 (3.04%) ERP
11 190 (2.63%) Change Management
12 182 (2.52%) Disaster Recovery
13 178 (2.47%) Root Cause Analysis
14 158 (2.19%) Asset Management
15 150 (2.08%) Release Management
16 149 (2.07%) Change Control
17 148 (2.05%) Agile Software Development
18 140 (1.94%) Document Management
19 139 (1.93%) Time Management
20 124 (1.72%) User Acceptance Testing
Programming Languages
1 2769 (38.40%) SQL
2 698 (9.68%) Java
3 422 (5.85%) C#
4 329 (4.56%) T-SQL
5 280 (3.88%) Perl
6 252 (3.49%) JavaScript
7 228 (3.16%) PL/SQL
8 188 (2.61%) VB
9 156 (2.16%) Shell Script
10 148 (2.05%) Python
10 148 (2.05%) PowerShell
11 117 (1.62%) PHP
12 115 (1.59%) Bash Shell
13 97 (1.35%) VBA
14 93 (1.29%) C++
15 89 (1.23%) C
16 88 (1.22%) VB.NET
17 48 (0.67%) VBScript
18 32 (0.44%) Ruby
19 30 (0.42%) ABAP
Qualifications
1 775 (10.75%) Degree
2 441 (6.12%) Microsoft Certification
3 249 (3.45%) MCSE
4 196 (2.72%) MCP
5 181 (2.51%) Cisco Certification
6 176 (2.44%) ITIL Certification
7 138 (1.91%) CCNA
8 125 (1.73%) MCSA
9 121 (1.68%) MCITP
10 117 (1.62%) Security Cleared
11 77 (1.07%) SC Cleared
12 67 (0.93%) ITIL Foundation Certificate
13 50 (0.69%) CCNP
14 48 (0.67%) A+ Certification
15 42 (0.58%) VMware Certified Professional (VCP)
16 41 (0.57%) MCTS
17 36 (0.50%) HND
18 35 (0.49%) MOS
19 21 (0.29%) Citrix Certification
20 18 (0.25%) HNC
Quality Assurance & Compliance
1 654 (9.07%) SLA
2 134 (1.86%) QA
3 34 (0.47%) ISO 9001
4 26 (0.36%) Sarbanes-Oxley
5 21 (0.29%) ISO/IEC 27001
6 9 (0.12%) Solvency II
7 7 (0.097%) Data Quality
8 6 (0.083%) ISO 14001
9 5 (0.069%) ISO 9000
10 4 (0.055%) HL7
11 2 (0.028%) DICOM
11 2 (0.028%) ISO/IEC 20000
11 2 (0.028%) PCI DSS
11 2 (0.028%) BS7799
12 1 (0.014%) GxP
12 1 (0.014%) EMIR
12 1 (0.014%) JSP 440
System Software
1 1690 (23.44%) Active Directory
2 418 (5.80%) VMware Infrastructure
3 122 (1.69%) Hyper-V
3 122 (1.69%) vSphere
4 116 (1.61%) XenApp
5 69 (0.96%) VMware ESX
6 58 (0.80%) XenDesktop
7 48 (0.67%) Terminal Services
8 46 (0.64%) VMware Workstation
9 43 (0.60%) IMail Server
10 42 (0.58%) Citrix Presentation Server
11 26 (0.36%) VMware ESXi
12 21 (0.29%) Microsoft App-V
13 17 (0.24%) XenServer
14 16 (0.22%) VMware Server
15 15 (0.21%) Terminal Server
16 11 (0.15%) Postfix
17 9 (0.12%) MetaFrame
18 7 (0.097%) ClearTrust
18 7 (0.097%) vCloud
Systems Management
1 178 (2.47%) SCCM
2 61 (0.85%) Backup Exec
3 59 (0.82%) WSUS
4 34 (0.47%) Systems Management Server (SMS)
5 33 (0.46%) Nagios
5 33 (0.46%) Norton AntiVirus
6 31 (0.43%) SCOM
7 30 (0.42%) NetBackup
8 28 (0.39%) Tivoli
8 28 (0.39%) Puppet
9 26 (0.36%) Oracle Enterprise Manager
9 26 (0.36%) Control-M
10 23 (0.32%) ITRS Geneos
11 22 (0.31%) Tivoli Storage Manager
12 21 (0.29%) ServiceCenter
13 16 (0.22%) McAfee ePO
13 16 (0.22%) HP SIM
14 15 (0.21%) DameWare
15 11 (0.15%) Opsview
16 10 (0.14%) Cisco CUCM
Vendors
1 2412 (33.45%) Microsoft
2 1119 (15.52%) Oracle
3 799 (11.08%) VMware
4 744 (10.32%) Citrix
5 453 (6.28%) Cisco
6 226 (3.13%) HP
7 200 (2.77%) SAP
7 200 (2.77%) Apple
8 195 (2.70%) IBM
9 129 (1.79%) Sybase
10 113 (1.57%) JBoss
11 107 (1.48%) Bloomberg
12 105 (1.46%) Symantec
13 98 (1.36%) Avaya
14 93 (1.29%) Dell
15 86 (1.19%) Business Objects
15 86 (1.19%) Red Hat
16 80 (1.11%) Reuters
17 79 (1.10%) Remedy
18 78 (1.08%) Lotus
City, London
Lawrence Harvey Enterprise
Salary: £48000.00 - £58000.00 per annum + Bonus + Benefits
Posted: 7 hours ago
London
FIRST POINT IT RESOURCING
Salary: £40000 - £52000 per annum + Bonus, training, progression
Posted: 20 hours ago
London
FIRST POINT IT RESOURCING
Salary: £55000 - £65000 per annum
Posted: 20 hours ago
York, North Yorkshire
Circle Recruitment
Salary: £15000 - £19000 per annum + Benefits
Posted: 21 hours ago
London
Big Picture Staffing
Salary: From £35,000 to £45,000 per annum
Posted: 21 hours ago
South West London
Ashdown IT
Salary: £25000 - £30000 per annum
Posted: 22 hours ago
Staffordshire
Spring Technology
Salary: £18000.00 - £23000.00 per annum
Posted: 22 hours ago
London
OCS Resourcing
Salary: From £35,000 to £40,000 per annum
Posted: 22 hours ago
City, London
Deerfoot IT Resources Ltd
Posted: 22 hours ago
Cambridge, Cambridgeshire
IT Connections
Salary: to £40,000
Posted: 22 hours ago
Northampton, Northamptonshire
IT Connections
Salary: £30,000 to £35,000
Posted: 23 hours ago
Newcastle Upon Tyne, Tyne and Wear
Millshill Recruitment Ltd
Salary: From £20,000 to £22,000 per annum
Posted: 23 hours ago
Manchester, Lancashire
Senitor Associates
Salary: £16000 per annum + training
Posted: 23 hours ago
City, London
Benedict Cole Limited
Salary: £58000 per annum + excellent benefits + bonus
Posted: 23 hours ago
City, London
Hays Finance Technology
Salary: £45000.00 - £60000.00 per annum
Posted: 23 hours ago
Leeds, West Yorkshire
Senitor Associates
Salary: £18000 per annum
Posted: 23 hours ago
Croydon, Surrey
Harrington Starr
Salary: £25000 per annum
Posted: 23 hours ago
City, London
Harrington Starr
Salary: £30000 per annum
Posted: 23 hours ago
Alfreton, Derbyshire
Sanderson
Salary: £30000 - £45000 per annum + Benefits
Posted: Yesterday
Surrey
Millshill Recruitment Ltd
Salary: From £20,000 to £20,000 per annum + Bens
Posted: Yesterday