1st Line Support Jobs in the Midlands

First Line Support
England > Midlands

The median First Line Support salary in the Midlands is £25,000 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 197 272 269
Rank change year-on-year +75 -3 -29
Permanent jobs requiring a 1st Line Support 119 60 81
As % of all permanent jobs advertised in the Midlands 1.02% 0.63% 0.74%
As % of the Job Titles category 1.08% 0.70% 0.78%
Number of salaries quoted 114 56 77
10th Percentile £20,875 £20,500 £19,000
25th Percentile £22,500 £21,938 £20,000
Median annual salary (50th Percentile) £25,000 £25,000 £22,500
Median % change year-on-year - +11.11% +12.50%
75th Percentile £27,500 £27,250 £24,750
90th Percentile £28,750 £28,000 £27,500
England median annual salary £25,000 £25,000 £24,000
% change year-on-year - +4.17% +7.26%

All Permanent IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 11,039 8,512 10,321
% of permanent jobs with a recognized job title 94.29% 89.52% 94.91%
Number of salaries quoted 8,244 4,768 7,108
10th Percentile £26,075 £28,750 £27,500
25th Percentile £33,750 £37,500 £37,000
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +11.11%
75th Percentile £60,741 £67,500 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

1st Line Support
Job Vacancy Trend in the Midlands

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for 1st Line Support in the Midlands

1st Line Support
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing 1st Line Support in the Midlands.

Salary trend for 1st Line Support in the Midlands

1st Line Support
Salary Histogram in the Midlands

Salary distribution for jobs citing 1st Line Support in the Midlands over the 6 months to 4 May 2024.

Salary histogram for 1st Line Support in the Midlands

1st Line Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Midlands region over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +52 61 £25,000 +4.17% 3
East Midlands +9 57 £25,000 - 11
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 4 May 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 1st Line Support in the job title.

1 76 (63.87%) Microsoft
2 69 (57.98%) Windows
3 68 (57.14%) Microsoft 365
4 64 (53.78%) Customer Service
5 60 (50.42%) Social Skills
6 43 (36.13%) Active Directory
7 32 (26.89%) Microsoft Office
8 26 (21.85%) ITIL
9 22 (18.49%) Problem-Solving
10 20 (16.81%) Mentoring
11 19 (15.97%) Data Centre
12 18 (15.13%) ITSM
13 17 (14.29%) Service Management
13 17 (14.29%) SQL
14 16 (13.45%) Firewall
14 16 (13.45%) ServiceNow
14 16 (13.45%) Entra ID
14 16 (13.45%) Azure
14 16 (13.45%) Mathematics
15 15 (12.61%) Retail
15 15 (12.61%) Collaborative Working
15 15 (12.61%) Organisational Skills
16 14 (11.76%) Windows Server 2019
16 14 (11.76%) Windows Server
16 14 (11.76%) Inclusion and Diversity
16 14 (11.76%) Impact Assessments
16 14 (11.76%) Degree
16 14 (11.76%) Windows 10
16 14 (11.76%) MCP
16 14 (11.76%) LAN

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (7.56%) Confluence
2 8 (6.72%) Microsoft Exchange
3 5 (4.20%) SharePoint
Applications
1 32 (26.89%) Microsoft Office
2 7 (5.88%) Trello
3 1 (0.84%) Spreadsheet
Business Applications
1 4 (3.36%) Dynamics NAV
2 3 (2.52%) Dynamics CRM
3 1 (0.84%) Sage X3
Cloud Services
1 68 (57.14%) Microsoft 365
2 16 (13.45%) Azure
2 16 (13.45%) Entra ID
3 2 (1.68%) ChatGPT
3 2 (1.68%) OneDrive
4 1 (0.84%) Adobe Creative Cloud
4 1 (0.84%) Nutanix
Communications & Networking
1 16 (13.45%) Firewall
2 14 (11.76%) LAN
3 8 (6.72%) DNS
4 7 (5.88%) DHCP
4 7 (5.88%) Wireless
5 6 (5.04%) Internet
5 6 (5.04%) MPLS
5 6 (5.04%) SD-WAN
5 6 (5.04%) VLAN
6 4 (3.36%) VoIP
7 2 (1.68%) Broadband
7 2 (1.68%) Softphone
7 2 (1.68%) VPN
7 2 (1.68%) WAN
8 1 (0.84%) Network Security
8 1 (0.84%) Skype
8 1 (0.84%) TCP/IP
8 1 (0.84%) Wi-Fi
Database & Business Intelligence
1 6 (5.04%) PostgreSQL
2 1 (0.84%) Crystal Reports
Development Applications
1 10 (8.40%) JIRA
General
1 60 (50.42%) Social Skills
2 15 (12.61%) Organisational Skills
2 15 (12.61%) Retail
3 14 (11.76%) Inclusion and Diversity
4 10 (8.40%) Finance
5 9 (7.56%) Manufacturing
6 7 (5.88%) Advertising
6 7 (5.88%) Documentation Skills
7 6 (5.04%) Local Government
7 6 (5.04%) Public Sector
8 5 (4.20%) French Language
9 4 (3.36%) Law
10 2 (1.68%) Marketing
11 1 (0.84%) Analytical Skills
11 1 (0.84%) Games
11 1 (0.84%) Telecoms
Libraries, Frameworks & Software Standards
1 9 (7.56%) .NET
Miscellaneous
1 19 (15.97%) Data Centre
2 12 (10.08%) Driving Licence
3 7 (5.88%) Self-Motivation
4 6 (5.04%) CCTV
5 3 (2.52%) Smartphone
6 2 (1.68%) EPoS
6 2 (1.68%) iPhone
6 2 (1.68%) Management Information System
6 2 (1.68%) Onboarding
7 1 (0.84%) Clustering
7 1 (0.84%) Team-Oriented Environment
Operating Systems
1 69 (57.98%) Windows
2 14 (11.76%) Windows 10
2 14 (11.76%) Windows Server
2 14 (11.76%) Windows Server 2019
3 8 (6.72%) Android
3 8 (6.72%) Windows Server 2016
4 6 (5.04%) Linux
4 6 (5.04%) Windows 7
4 6 (5.04%) Windows Server 2012
5 3 (2.52%) Apple iOS
5 3 (2.52%) Mac OS
6 1 (0.84%) Windows Server 2008
Processes & Methodologies
1 64 (53.78%) Customer Service
2 26 (21.85%) ITIL
3 22 (18.49%) Problem-Solving
4 20 (16.81%) Mentoring
5 18 (15.13%) ITSM
6 17 (14.29%) Service Management
7 16 (13.45%) Mathematics
8 15 (12.61%) Collaborative Working
9 14 (11.76%) Impact Assessments
10 13 (10.92%) Active Listening
11 6 (5.04%) Migration
12 5 (4.20%) E-Commerce
12 5 (4.20%) Logistics
13 4 (3.36%) Customer Experience
14 3 (2.52%) Coaching
14 3 (2.52%) CRM
14 3 (2.52%) Data Protection
14 3 (2.52%) OO
14 3 (2.52%) Time Management
15 2 (1.68%) ERP
Programming Languages
1 17 (14.29%) SQL
2 3 (2.52%) PowerShell
3 1 (0.84%) C#
Qualifications
1 14 (11.76%) Degree
1 14 (11.76%) MCP
2 13 (10.92%) DBS Check
3 3 (2.52%) A+ Certification
3 3 (2.52%) Microsoft Certification
4 2 (1.68%) MCSE
5 1 (0.84%) CCNA
5 1 (0.84%) Cisco Certification
5 1 (0.84%) Network+ Certification
Quality Assurance & Compliance
1 10 (8.40%) SLA
2 6 (5.04%) Cyber Essentials
2 6 (5.04%) Cyber Essentials PLUS
3 2 (1.68%) Accessibility
3 2 (1.68%) QA
4 1 (0.84%) GDPR
System Software
1 43 (36.13%) Active Directory
2 6 (5.04%) Virtual Machines
3 5 (4.20%) Hyper-V
4 1 (0.84%) Microsoft Virtual Server
4 1 (0.84%) Virtual Servers
4 1 (0.84%) VMware Infrastructure
4 1 (0.84%) VMware Server
4 1 (0.84%) VMware Workstation
Systems Management
1 5 (4.20%) Microsoft Intune
2 3 (2.52%) Jamf Pro
3 1 (0.84%) Active Directory Federation Services
3 1 (0.84%) Failover Clustering
3 1 (0.84%) Microsoft Clustering
3 1 (0.84%) Single Sign-On
Vendors
1 76 (63.87%) Microsoft
2 16 (13.45%) ServiceNow
3 7 (5.88%) Ubiquiti
4 6 (5.04%) ESET
5 5 (4.20%) Apple
6 4 (3.36%) Veeam
7 3 (2.52%) HubSpot
8 2 (1.68%) Google
9 1 (0.84%) Adobe
9 1 (0.84%) Avaya
9 1 (0.84%) Cisco
9 1 (0.84%) CrowdStrike
9 1 (0.84%) Cylance
9 1 (0.84%) Fortinet
9 1 (0.84%) HP
9 1 (0.84%) Sage
9 1 (0.84%) SAP
9 1 (0.84%) VMware