Support Analyst Jobs in the Midlands

Support Analyst
England > Midlands

The median Support Analyst salary in the Midlands is £30,000 per year according to job vacancies posted during the 6 months to 7 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 May 2024
Same period 2023 Same period 2022
Rank 174 169 121
Rank change year-on-year -5 -48 +14
Permanent jobs requiring a Support Analyst 161 162 308
As % of all permanent jobs advertised in the Midlands 1.37% 1.75% 2.83%
As % of the Job Titles category 1.46% 1.95% 2.98%
Number of salaries quoted 130 135 249
10th Percentile £23,038 £23,735 £21,250
25th Percentile £25,500 £25,750 £24,000
Median annual salary (50th Percentile) £30,000 £30,500 £28,500
Median % change year-on-year -1.64% +7.02% -2.33%
75th Percentile £38,438 £36,911 £33,750
90th Percentile £47,625 £43,250 £38,750
England median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 11,062 8,311 10,343
% of permanent jobs with a recognized job title 94.30% 89.66% 95.01%
Number of salaries quoted 8,270 4,658 7,067
10th Percentile £26,250 £28,925 £27,539
25th Percentile £33,750 £37,500 £37,054
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +11.11%
75th Percentile £60,741 £67,500 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

Support Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Support Analyst in the Midlands

Support Analyst
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Support Analyst in the Midlands.

Salary trend for Support Analyst in the Midlands

Support Analyst
Salary Histogram in the Midlands

Salary distribution for jobs citing Support Analyst in the Midlands over the 6 months to 7 May 2024.

Salary histogram for Support Analyst in the Midlands

Support Analyst
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Midlands region over the 6 months to 7 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +5 91 £33,500 +3.08% 13
East Midlands -1 70 £27,000 -0.92% 22
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 7 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring Support Analyst in the job title.

1 68 (42.24%) Microsoft
2 50 (31.06%) Social Skills
3 47 (29.19%) Customer Service
4 44 (27.33%) Microsoft 365
5 39 (24.22%) Windows
6 38 (23.60%) Active Directory
7 36 (22.36%) Problem-Solving
8 33 (20.50%) Azure
9 28 (17.39%) SQL
10 26 (16.15%) Microsoft Exchange
11 21 (13.04%) Microsoft Office
12 20 (12.42%) Windows Server
13 17 (10.56%) Manufacturing
14 16 (9.94%) Windows 10
15 14 (8.70%) Degree
15 14 (8.70%) SQL Server
15 14 (8.70%) SharePoint
15 14 (8.70%) ERP
15 14 (8.70%) Internet
16 13 (8.07%) Power Platform
16 13 (8.07%) Dynamics 365
17 12 (7.45%) DNS
17 12 (7.45%) Change Management
17 12 (7.45%) Inclusion and Diversity
18 11 (6.83%) Logistics
18 11 (6.83%) Service Delivery
18 11 (6.83%) VPN
18 11 (6.83%) PowerShell
19 10 (6.21%) Data Telemetry
19 10 (6.21%) SLA

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (16.15%) Microsoft Exchange
2 14 (8.70%) SharePoint
3 1 (0.62%) IIS
Applications
1 21 (13.04%) Microsoft Office
2 2 (1.24%) Microsoft Excel
2 2 (1.24%) Microsoft PowerPoint
2 2 (1.24%) Spreadsheet
Business Applications
1 8 (4.97%) Dynamics NAV
2 4 (2.48%) Dynamics CRM
3 2 (1.24%) Dynamics GP
4 1 (0.62%) Dynamics AX
4 1 (0.62%) NetSuite
4 1 (0.62%) Odoo
4 1 (0.62%) Sage X3
4 1 (0.62%) SAP MM
4 1 (0.62%) SAP PP
4 1 (0.62%) SAP QM
4 1 (0.62%) SAP S/4HANA
4 1 (0.62%) SAP WM
Cloud Services
1 44 (27.33%) Microsoft 365
2 33 (20.50%) Azure
3 13 (8.07%) Dynamics 365
3 13 (8.07%) Power Platform
4 6 (3.73%) Azure Data Factory
4 6 (3.73%) Entra ID
4 6 (3.73%) PowerApps
5 5 (3.11%) Google Sheets
6 4 (2.48%) Power Automate
6 4 (2.48%) SaaS
7 2 (1.24%) Azure Cosmos DB
7 2 (1.24%) Azure Monitor
7 2 (1.24%) WhatsApp
8 1 (0.62%) AWS
Communications & Networking
1 14 (8.70%) Internet
2 12 (7.45%) DNS
3 11 (6.83%) VPN
4 7 (4.35%) Firewall
5 6 (3.73%) Broadband
6 5 (3.11%) LAN
7 4 (2.48%) DHCP
7 4 (2.48%) Remote Desktop
8 3 (1.86%) HTTP
8 3 (1.86%) Network Security
8 3 (1.86%) VoIP
8 3 (1.86%) WAN
8 3 (1.86%) Wi-Fi
9 2 (1.24%) SMTP
10 1 (0.62%) ISDN
10 1 (0.62%) SAN
10 1 (0.62%) VLAN
10 1 (0.62%) Wireless
Database & Business Intelligence
1 14 (8.70%) SQL Server
2 3 (1.86%) Power BI
3 2 (1.24%) Amazon RDS
3 2 (1.24%) NoSQL
4 1 (0.62%) Crystal Reports
Development Applications
1 1 (0.62%) Eclipse
1 1 (0.62%) JIRA
General
1 50 (31.06%) Social Skills
2 17 (10.56%) Manufacturing
3 12 (7.45%) Inclusion and Diversity
4 10 (6.21%) Retail
5 9 (5.59%) Analytical Skills
6 8 (4.97%) German Language
7 6 (3.73%) Finance
7 6 (3.73%) Law
8 3 (1.86%) Legal
8 3 (1.86%) Multimedia
9 2 (1.24%) Digital Healthcare
9 2 (1.24%) Local Government
9 2 (1.24%) Presentation Skills
10 1 (0.62%) Advertising
10 1 (0.62%) Billing
10 1 (0.62%) Games
10 1 (0.62%) Marketing
10 1 (0.62%) Organisational Skills
10 1 (0.62%) Public Sector
Libraries, Frameworks & Software Standards
1 6 (3.73%) OLE
2 3 (1.86%) .NET
2 3 (1.86%) HTML
2 3 (1.86%) REST
3 2 (1.24%) EDI
3 2 (1.24%) JSON
3 2 (1.24%) MAPI
Miscellaneous
1 8 (4.97%) Self-Motivation
2 7 (4.35%) Driving Licence
2 7 (4.35%) Mobile App
3 6 (3.73%) Enterprise Software
4 4 (2.48%) CCTV
4 4 (2.48%) IoT
4 4 (2.48%) Virtual Team
5 3 (1.86%) EPoS
5 3 (1.86%) iPad
5 3 (1.86%) Management Information System
5 3 (1.86%) Media Streaming
5 3 (1.86%) Team-Oriented Environment
6 2 (1.24%) BYOD
6 2 (1.24%) Cloud Native
6 2 (1.24%) PropTech
7 1 (0.62%) Clustering
7 1 (0.62%) FMCG
7 1 (0.62%) Hybrid Cloud
7 1 (0.62%) Operational Technology
7 1 (0.62%) Replication
Operating Systems
1 39 (24.22%) Windows
2 20 (12.42%) Windows Server
3 16 (9.94%) Windows 10
4 5 (3.11%) Linux
5 2 (1.24%) Windows 7
6 1 (0.62%) Android
6 1 (0.62%) Windows Server 2016
6 1 (0.62%) Windows Server 2019
Processes & Methodologies
1 47 (29.19%) Customer Service
2 36 (22.36%) Problem-Solving
3 14 (8.70%) ERP
4 12 (7.45%) Change Management
5 11 (6.83%) Logistics
5 11 (6.83%) Service Delivery
6 10 (6.21%) Data Modelling
6 10 (6.21%) Data Telemetry
7 8 (4.97%) ITIL
8 7 (4.35%) Computer Science
8 7 (4.35%) Service Management
9 6 (3.73%) Continuous Improvement
9 6 (3.73%) CRM
9 6 (3.73%) Knowledge Management
9 6 (3.73%) Mentoring
9 6 (3.73%) Process Improvement
10 5 (3.11%) Asset Management
10 5 (3.11%) Collaborative Working
10 5 (3.11%) Critical Thinking
10 5 (3.11%) IT Strategy
Programming Languages
1 28 (17.39%) SQL
2 11 (6.83%) PowerShell
3 6 (3.73%) T-SQL
4 4 (2.48%) C#
5 3 (1.86%) Python
Qualifications
1 14 (8.70%) Degree
2 8 (4.97%) Microsoft Certification
3 5 (3.11%) Computer Science Degree
3 5 (3.11%) MCSE
4 4 (2.48%) CCNA
4 4 (2.48%) Cisco Certification
5 3 (1.86%) MCP
6 2 (1.24%) A+ Certification
6 2 (1.24%) MCSA
7 1 (0.62%) CCA
7 1 (0.62%) Citrix Certification
7 1 (0.62%) MCITP
7 1 (0.62%) Network+ Certification
7 1 (0.62%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 10 (6.21%) SLA
2 2 (1.24%) GDPR
2 2 (1.24%) QA
3 1 (0.62%) ISO/IEC 27001
System Software
1 38 (23.60%) Active Directory
2 6 (3.73%) Hyper-V
2 6 (3.73%) VMware Infrastructure
Systems Management
1 7 (4.35%) Microsoft Intune
2 3 (1.86%) FortiGate
Vendors
1 68 (42.24%) Microsoft
2 7 (4.35%) VMware
3 6 (3.73%) Databricks
3 6 (3.73%) Google
4 5 (3.11%) Apple
4 5 (3.11%) Cisco
5 4 (2.48%) Citrix
5 4 (2.48%) Sage
6 3 (1.86%) Meraki
6 3 (1.86%) SAP
6 3 (1.86%) ServiceNow
6 3 (1.86%) UiPath
7 2 (1.24%) Aruba
7 2 (1.24%) Freshdesk
7 2 (1.24%) Salesforce
8 1 (0.62%) Dell
8 1 (0.62%) Facebook
8 1 (0.62%) Foundry
8 1 (0.62%) Guidewire
8 1 (0.62%) HP