The table below looks at the statistics for the Service Analyst role in IT jobs advertised for the South West region. Included is a guide to the average salaries offered in IT jobs that have cited Service Analyst in their job title over the 3 months to 30 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Oct 2014
Same period 2013 Same period 2012
Service Analyst
Rank 196 205 190
Rank change year-on-year
+9 -15
Permanent jobs requiring a Service Analyst 42 22 21
As % of all permanent IT jobs located in the South West 0.66% 0.42% 0.39%
As % of the Job Titles category 0.69% 0.44% 0.40%
Number of salaries quoted 33 21 18
Average salary £22,500 £20,000 £22,500
Average salary % change year-on-year
+12.50% -11.11%
90% offered a salary of more than £20,100 £18,500 £19,400
10% offered a salary of more than £37,500 £23,500 £25,600
UK excluding London average salary £21,500 £21,000 £22,000
% change year-on-year
+2.38% -4.54%
Service Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South West
Permanent IT job ads with a match in the
Job Titles category
6066 5042 5233
As % of all permanent IT jobs located in the South West 95.26% 95.38% 96.04%
Number of salaries quoted 5060 4423 4648
Average salary £37,000 £36,000 £35,000
Average salary % change year-on-year
+2.77% +2.85%
90% offered a salary of more than £23,000 £23,500 £23,000
10% offered a salary of more than £55,500 £50,000 £50,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Analyst
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of permanent IT jobs citing Service Analyst in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the South West

Service Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst across the South West region.

Service Analyst Salary Trend in the South West

Service Analyst
Salary Histogram in the South West

This chart provides a salary histogram for IT jobs citing Service Analyst across the South West region over the 3 months to 30 October 2014.

Service Analyst Salary Histogram in the South West

Service Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Analyst within the South West region over the 3 months to 30 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +8 17 £23,500 +6.81% 2
Bristol +8 16 £21,000 -1.75% 3
Gloucestershire - 5 £21,500 - 2
Dorset -5 2 £20,500 +2.50%
Service Analyst
England

Service Analyst
Top 30 Related IT Skills in the South West

For the 6 months to 30 October 2014, IT jobs across the South West region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title.

1 71 (78.89%) Windows
2 45 (50.00%) Microsoft
3 44 (48.89%) ITIL
4 43 (47.78%) Active Directory
5 35 (38.89%) Windows 7
6 32 (35.56%) MS Office
7 28 (31.11%) Windows Server 2003
8 27 (30.00%) MS Exchange
9 24 (26.67%) Windows XP
9 24 (26.67%) SLA
10 23 (25.56%) TCP/IP
11 22 (24.44%) Microsoft Certification
12 21 (23.33%) DNS
12 21 (23.33%) DHCP
13 19 (21.11%) Firewall
13 19 (21.11%) Exchange Server 2003
14 18 (20.00%) Citrix
15 17 (18.89%) Finance
16 15 (16.67%) Avaya
16 15 (16.67%) SQL Server
17 14 (15.56%) MS Excel
17 14 (15.56%) Ethernet
17 14 (15.56%) VPN
17 14 (15.56%) HP
17 14 (15.56%) Dell
17 14 (15.56%) SonicWALL
18 13 (14.44%) SQL Server 2008
18 13 (14.44%) Service Delivery
19 12 (13.33%) Apple
19 12 (13.33%) Windows 8

Service Analyst
Top Related IT Skills in the South West by Category

For the 6 months to 30 October 2014, IT jobs across the South West region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (30.00%) MS Exchange
2 19 (21.11%) Exchange Server 2003
3 7 (7.78%) Lync
4 4 (4.44%) SharePoint
5 3 (3.33%) Exchange Server 2007
6 2 (2.22%) Exchange Server 2010
Applications
1 32 (35.56%) MS Office
2 14 (15.56%) MS Excel
3 4 (4.44%) MS Visio
4 3 (3.33%) MS PowerPoint
Communications & Networking
1 23 (25.56%) TCP/IP
2 21 (23.33%) DNS
2 21 (23.33%) DHCP
3 19 (21.11%) Firewall
4 14 (15.56%) Ethernet
4 14 (15.56%) VPN
5 10 (11.11%) Wireless
6 7 (7.78%) Intranet
7 2 (2.22%) LAN
7 2 (2.22%) WAN
7 2 (2.22%) IP Telephony
8 1 (1.11%) Internet
Database & Business Intelligence
1 15 (16.67%) SQL Server
2 13 (14.44%) SQL Server 2008
3 11 (12.22%) SQL Server 2005
4 2 (2.22%) MS Access
General
1 17 (18.89%) Finance
2 6 (6.67%) Advertising
3 5 (5.56%) Legal
4 2 (2.22%) Billing
5 1 (1.11%) Back Office
5 1 (1.11%) Aerospace
Libraries, Frameworks & Software Standards
1 11 (12.22%) .NET
Miscellaneous
1 10 (11.11%) PDA
2 7 (7.78%) Blackberry
3 4 (4.44%) iPhone
3 4 (4.44%) iPad
4 3 (3.33%) Analytical Skills
5 2 (2.22%) Open Source
5 2 (2.22%) Handset
6 1 (1.11%) Fat Client
6 1 (1.11%) Thin Client
Operating Systems
1 71 (78.89%) Windows
2 35 (38.89%) Windows 7
3 28 (31.11%) Windows Server 2003
4 24 (26.67%) Windows XP
5 12 (13.33%) Windows 8
6 10 (11.11%) Windows Server 2008
7 5 (5.56%) Windows Server 2012
8 4 (4.44%) Windows Vista
9 2 (2.22%) Linux
10 1 (1.11%) UNIX
10 1 (1.11%) Debian
10 1 (1.11%) Fedora
10 1 (1.11%) Ubuntu
10 1 (1.11%) CentOS
10 1 (1.11%) Red Hat Enterprise Linux
Processes & Methodologies
1 44 (48.89%) ITIL
2 13 (14.44%) Service Delivery
3 8 (8.89%) Problem Management
4 7 (7.78%) CAD
5 6 (6.67%) Service Management
6 4 (4.44%) Incident Management
6 4 (4.44%) Time Management
6 4 (4.44%) Service Continuity Management
6 4 (4.44%) Stakeholder Management
7 2 (2.22%) Business Continuity
7 2 (2.22%) Risk Assessment
7 2 (2.22%) Asset Management
7 2 (2.22%) Change Management
7 2 (2.22%) ITSM
7 2 (2.22%) Network Monitoring
7 2 (2.22%) Change Control
7 2 (2.22%) Root Cause Analysis
7 2 (2.22%) Business Continuity Planning
8 1 (1.11%) Performance Improvement
8 1 (1.11%) Configuration Management
Programming Languages
1 2 (2.22%) PowerShell
Qualifications
1 22 (24.44%) Microsoft Certification
2 11 (12.22%) MCP
3 8 (8.89%) ITIL Certification
3 8 (8.89%) ITIL Foundation Certificate
4 6 (6.67%) MCSA
5 4 (4.44%) Degree
5 4 (4.44%) MCDST
5 4 (4.44%) MCTS
6 3 (3.33%) MCITP
6 3 (3.33%) MCSE
7 2 (2.22%) A+ Certification
7 2 (2.22%) Network+ Certification
7 2 (2.22%) Security Cleared
8 1 (1.11%) SC Cleared
Quality Assurance & Compliance
1 24 (26.67%) SLA
2 1 (1.11%) QA
System Software
1 43 (47.78%) Active Directory
2 11 (12.22%) MetaFrame
2 11 (12.22%) Terminal Services
3 7 (7.78%) UAG
4 4 (4.44%) XenApp
5 1 (1.11%) VMware Infrastructure
5 1 (1.11%) Hyper-V
Systems Management
1 10 (11.11%) SCCM
2 7 (7.78%) Norton AntiVirus
3 1 (1.11%) SCOM
Vendors
1 45 (50.00%) Microsoft
2 18 (20.00%) Citrix
3 15 (16.67%) Avaya
4 14 (15.56%) HP
4 14 (15.56%) Dell
4 14 (15.56%) SonicWALL
5 12 (13.33%) Apple
6 11 (12.22%) Cisco
7 8 (8.89%) Symantec
8 6 (6.67%) Remedy
9 4 (4.44%) McAfee
9 4 (4.44%) ServiceNow
10 2 (2.22%) Sophos
10 2 (2.22%) BT
11 1 (1.11%) VMware
11 1 (1.11%) Red Hat
11 1 (1.11%) SolarWinds
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