Service Desk Engineer Jobs in the UK excluding London

Service Desk Engineer
UK > UK excluding London

The median Service Desk Engineer salary in the UK excluding London is £31,500 per year according to job vacancies posted during the 6 months to 18 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
18 May 2024
Same period 2023 Same period 2022
Rank 663 611 750
Rank change year-on-year -52 +139 -186
Permanent jobs requiring a Service Desk Engineer 99 122 101
As % of all permanent jobs advertised in the UK excluding London 0.14% 0.21% 0.14%
As % of the Job Titles category 0.15% 0.23% 0.15%
Number of salaries quoted 94 120 88
10th Percentile £23,500 £21,475 £21,175
25th Percentile £25,500 £25,469 £23,000
Median annual salary (50th Percentile) £31,500 £27,500 £26,500
Median % change year-on-year +14.55% +3.77% +6.00%
75th Percentile £36,500 £34,563 £32,156
90th Percentile £38,000 £36,000 £35,000
UK median annual salary £31,500 £28,750 £28,000
% change year-on-year +9.57% +2.68% +12.00%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 67,926 52,593 68,736
% of permanent jobs with a recognized job title 94.85% 89.19% 95.74%
Number of salaries quoted 47,990 30,014 42,465
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Service Desk Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Engineer in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Engineer in the UK excluding London

Service Desk Engineer
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing Service Desk Engineer in the UK excluding London.

Salary trend for Service Desk Engineer in the UK excluding London

Service Desk Engineer
Salary Histogram in the UK excluding London

Salary distribution for jobs citing Service Desk Engineer in the UK excluding London over the 6 months to 18 May 2024.

Salary histogram for Service Desk Engineer in the UK excluding London

Service Desk Engineer
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Engineer within the UK excluding London region over the 6 months to 18 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -16 21 £31,500 +5.00% 8
North of England +41 19 £26,000 -5.45% 13
Midlands -10 18 £24,000 -12.73% 8
South West -17 18 £34,000 +30.77% 12
Northern Ireland +36 16 £35,000 +7.69% 1
West Midlands +21 16 £24,000 -20.00% 5
North West +7 13 £26,000 -25.71% 2
East of England 0 7 £25,000 -9.09% 10
Yorkshire +72 5 £30,000 +9.09% 8
East Midlands -18 2 £30,750 +17.14% 3
North East -8 1 £30,000 - 4
Service Desk Engineer
UK

Service Desk Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 18 May 2024, Service Desk Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring Service Desk Engineer in the job title.

1 85 (85.86%) Microsoft 365
2 63 (63.64%) Active Directory
3 60 (60.61%) Microsoft
4 37 (37.37%) Customer Service
5 36 (36.36%) SharePoint
6 34 (34.34%) Social Skills
7 33 (33.33%) Windows
8 30 (30.30%) Azure
9 24 (24.24%) Analytical Skills
10 22 (22.22%) SLA
11 21 (21.21%) Mentoring
11 21 (21.21%) Incident Management
12 20 (20.20%) Service Management
12 20 (20.20%) Law
13 19 (19.19%) Microsoft Exchange
14 18 (18.18%) Entra ID
14 18 (18.18%) Customer Experience
15 17 (17.17%) Public Sector
15 17 (17.17%) Marketing
16 16 (16.16%) Manufacturing
16 16 (16.16%) VMware
16 16 (16.16%) Coaching
17 15 (15.15%) Telecoms
18 14 (14.14%) Electronics
18 14 (14.14%) Finance
18 14 (14.14%) Programme Management
18 14 (14.14%) SAP
18 14 (14.14%) Business Intelligence
18 14 (14.14%) Digital Marketing
19 13 (13.13%) AWS

Service Desk Engineer Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (36.36%) SharePoint
2 19 (19.19%) Microsoft Exchange
Applications
1 9 (9.09%) Microsoft Office
Cloud Services
1 85 (85.86%) Microsoft 365
2 30 (30.30%) Azure
3 18 (18.18%) Entra ID
4 13 (13.13%) AWS
5 9 (9.09%) OneDrive
6 6 (6.06%) Cloud Computing
7 1 (1.01%) PaaS
7 1 (1.01%) SaaS
7 1 (1.01%) WhatsApp
Communications & Networking
1 11 (11.11%) VPN
2 9 (9.09%) Firewall
3 6 (6.06%) DHCP
3 6 (6.06%) DNS
3 6 (6.06%) VLAN
4 5 (5.05%) LAN
4 5 (5.05%) WAN
5 4 (4.04%) Remote Desktop
5 4 (4.04%) SAN
6 3 (3.03%) IPsec
6 3 (3.03%) Wi-Fi
7 2 (2.02%) TCP/IP
7 2 (2.02%) Wireless
8 1 (1.01%) Ethernet
8 1 (1.01%) Unified Communications
8 1 (1.01%) VoIP
Database & Business Intelligence
1 1 (1.01%) SQL Server
General
1 34 (34.34%) Social Skills
2 24 (24.24%) Analytical Skills
3 20 (20.20%) Law
4 17 (17.17%) Marketing
4 17 (17.17%) Public Sector
5 16 (16.16%) Manufacturing
6 15 (15.15%) Telecoms
7 14 (14.14%) Electronics
7 14 (14.14%) Finance
8 2 (2.02%) Fire and Rescue
8 2 (2.02%) Local Government
9 1 (1.01%) Legal
9 1 (1.01%) Pharmaceutical
9 1 (1.01%) Retail
Miscellaneous
1 10 (10.10%) Driving Licence
2 4 (4.04%) Replication
2 4 (4.04%) Self-Motivation
3 2 (2.02%) Management Information System
4 1 (1.01%) Client/Server
4 1 (1.01%) CMDB
4 1 (1.01%) EPoS
4 1 (1.01%) NHS
4 1 (1.01%) Smartphone
Operating Systems
1 33 (33.33%) Windows
2 13 (13.13%) Windows Server
3 11 (11.11%) Android
3 11 (11.11%) Windows 10
4 10 (10.10%) Apple iOS
5 5 (5.05%) Mac OS
6 2 (2.02%) Linux
7 1 (1.01%) VMS
7 1 (1.01%) Windows 7
7 1 (1.01%) Windows 8
Processes & Methodologies
1 37 (37.37%) Customer Service
2 21 (21.21%) Incident Management
2 21 (21.21%) Mentoring
3 20 (20.20%) Service Management
4 18 (18.18%) Customer Experience
5 16 (16.16%) Coaching
6 14 (14.14%) Business Intelligence
6 14 (14.14%) Digital Marketing
6 14 (14.14%) Programme Management
7 12 (12.12%) ITIL
8 10 (10.10%) Roadmaps
9 8 (8.08%) Infrastructure Engineering
10 6 (6.06%) Problem-Solving
10 6 (6.06%) Ticket Management
11 5 (5.05%) ITSM
12 4 (4.04%) Problem Management
12 4 (4.04%) Remote Monitoring and Management
12 4 (4.04%) Service Delivery
13 3 (3.03%) Change Management
13 3 (3.03%) Software Licensing
Programming Languages
1 3 (3.03%) PowerShell
Qualifications
1 4 (4.04%) A+ Certification
1 4 (4.04%) MCP
2 3 (3.03%) CCA
2 3 (3.03%) Citrix Certification
3 2 (2.02%) MCITP
3 2 (2.02%) Microsoft Certification
4 1 (1.01%) CCNA
4 1 (1.01%) Cisco Certification
4 1 (1.01%) Degree
4 1 (1.01%) MOS
Quality Assurance & Compliance
1 22 (22.22%) SLA
System Software
1 63 (63.64%) Active Directory
2 9 (9.09%) VMware Infrastructure
3 8 (8.08%) Hyper-V
4 3 (3.03%) XenApp
4 3 (3.03%) XenDesktop
5 2 (2.02%) GPFS
6 1 (1.01%) Virtual Desktop
6 1 (1.01%) vSphere
Systems Management
1 3 (3.03%) Backup Exec
1 3 (3.03%) Microsoft Intune
1 3 (3.03%) Symantec Endpoint Protection
2 1 (1.01%) FortiGate
2 1 (1.01%) N-central
2 1 (1.01%) SCCM
2 1 (1.01%) SCOM
Vendors
1 60 (60.61%) Microsoft
2 16 (16.16%) VMware
3 14 (14.14%) SAP
4 4 (4.04%) Citrix
4 4 (4.04%) Dell
4 4 (4.04%) Veeam
5 3 (3.03%) Apple
5 3 (3.03%) Fortinet
5 3 (3.03%) N-able
5 3 (3.03%) SolarWinds
5 3 (3.03%) Symantec
5 3 (3.03%) Veritas
6 2 (2.02%) Cisco
7 1 (1.01%) Avaya
7 1 (1.01%) Meraki
7 1 (1.01%) Sage
7 1 (1.01%) ServiceNow
7 1 (1.01%) SonicWALL