The table below looks at the statistics for the Technical Support Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support Manager in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Technical Support Manager
Rank 824 853 864
Rank change year-on-year
+29 +11
Permanent jobs requiring a Technical Support Manager 67 36 31
As % of all permanent IT jobs located in the UK 0.060% 0.034% 0.027%
As % of the Job Titles category 0.063% 0.036% 0.028%
Number of salaries quoted 62 27 28
Average salary £42,250 £52,500 £42,500
Average salary % change year-on-year
-19.52% +23.52%
90% offered a salary of more than £36,000 £29,600 £35,500
10% offered a salary of more than £69,500 £65,500 £60,750
UK excluding London average salary £40,000 £47,500 £42,500
% change year-on-year
-15.78% +11.76%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
106380 101290 110833
As % of all permanent IT jobs located in the UK 94.51% 94.35% 95.22%
Number of salaries quoted 86308 84102 94334
Average salary £45,000 £43,164 £42,500
Average salary % change year-on-year
+4.25% +1.56%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Technical Support Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Technical Support Manager Jobs Demand Trend in the UK

Technical Support Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Manager within the UK.

Technical Support Manager Salary Trend in the UK

Technical Support Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Technical Support Manager over the 3 months to 1 October 2014 within the UK.

Technical Support Manager Salary Histogram in the UK

Technical Support Manager
Top 29 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support Manager within the UK over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +9 66 £43,000 -16.09% 5
London +25 33 £58,750 +6.81%
South East +13 20 £36,000 -34.54% 4
Oxfordshire - 16 £36,000 - 2
Abingdon - 13 £36,000 - 2
City of London +17 9 £57,500 -
West Midlands -11 7 £40,000 +42.85%
Birmingham - 5 £37,500 -
East of England -13 3 £45,000 -7.69% 1
West Yorkshire - 2 £40,750 -
Yorkshire - 2 £40,750 -
Coventry - 2 £55,000 -
Leeds - 2 £40,750 -
Oxford - 2 £50,000 -
Buckinghamshire +3 1 £43,000 -14.00%
Cambridgeshire -7 1 £50,000 +2.56% 1
Surrey -7 1 £65,000 +52.94%
Cambridge -8 1 £50,000 -25.92% 1
North West -13 1 £50,000 +28.20%
Manchester -14 1 £50,000 -37.50%
Hertfordshire -18 1 £40,000 -
Hampshire - 1 £35,000 - 2
St Albans - 1 £40,000 -
Thame - 1 £35,000 -
Bedfordshire - 1 - -
Addlestone - 1 £65,000 -
Beaconsfield - 1 £43,000 -
Luton - 1 - -
Farnborough - 1 £35,000 -

Technical Support Manager
Top 30 Related IT Skills

For the 6 months to 1 October 2014, IT jobs within the UK that cited Technical Support Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Manager in their job title.

1 58 (46.40%) ITIL
2 42 (33.60%) Finance
3 38 (30.40%) Windows
4 37 (29.60%) Microsoft
5 31 (24.80%) SLA
6 27 (21.60%) Service Delivery
7 23 (18.40%) SQL
8 22 (17.60%) VMware
9 21 (16.80%) Line Management
10 20 (16.00%) ITIL Certification
11 19 (15.20%) SAN
11 19 (15.20%) Degree
12 16 (12.80%) SQL Server
12 16 (12.80%) Service Management
13 15 (12.00%) Java
13 15 (12.00%) MS Excel
14 13 (10.40%) Telecoms
14 13 (10.40%) Numerical Analysis
14 13 (10.40%) Windows Server 2008
15 12 (9.60%) Performance Management
16 11 (8.80%) Windows XP
16 11 (8.80%) Active Directory
16 11 (8.80%) Citrix
16 11 (8.80%) Content Management
17 10 (8.00%) Alfresco
17 10 (8.00%) PaaS
17 10 (8.00%) IaaS
17 10 (8.00%) Cisco
17 10 (8.00%) MS Office
17 10 (8.00%) Firewall

Technical Support Manager
Top Related IT Skills by Category

For the 6 months to 1 October 2014, IT jobs within the UK that cited Technical Support Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (8.00%) Alfresco
2 7 (5.60%) SAS
3 4 (3.20%) MS Exchange
4 2 (1.60%) CMS
4 2 (1.60%) Oracle Workflow
4 2 (1.60%) IIS
4 2 (1.60%) WebSphere
5 1 (0.80%) Exchange Server 2010
5 1 (0.80%) Documentum
Applications
1 15 (12.00%) MS Excel
2 10 (8.00%) MS Office
3 4 (3.20%) MS Project
4 2 (1.60%) MS PowerPoint
Business Applications
1 7 (5.60%) Oracle EBS
2 5 (4.00%) Oracle EBS R12
3 4 (3.20%) SAP SRM
4 2 (1.60%) Oracle ERP
4 2 (1.60%) Oracle Applications
5 1 (0.80%) Oracle Financials
Cloud Services
1 10 (8.00%) PaaS
1 10 (8.00%) IaaS
2 3 (2.40%) SaaS
Communications & Networking
1 19 (15.20%) SAN
2 10 (8.00%) Firewall
3 8 (6.40%) LAN
3 8 (6.40%) NAS
4 6 (4.80%) DNS
5 5 (4.00%) HTTP
5 5 (4.00%) Wireless
6 4 (3.20%) Wi-Fi
6 4 (3.20%) Internet
6 4 (3.20%) TCP/IP
6 4 (3.20%) WAN
7 3 (2.40%) LTE
7 3 (2.40%) SMTP
7 3 (2.40%) LDAP
8 2 (1.60%) SMPP
8 2 (1.60%) BGP
8 2 (1.60%) SS7
8 2 (1.60%) GPRS
8 2 (1.60%) GSM
8 2 (1.60%) VoIP
Database & Business Intelligence
1 16 (12.80%) SQL Server
2 7 (5.60%) Base SAS
3 4 (3.20%) Oracle Database
4 3 (2.40%) SQL Server Reporting Services
4 3 (2.40%) Crystal Reports
4 3 (2.40%) Oracle Reports
5 2 (1.60%) Oracle BI EE
5 2 (1.60%) Big Data
5 2 (1.60%) Oracle BI Publisher
6 1 (0.80%) Oracle Database 11g
6 1 (0.80%) Oracle Database 10g
Development Applications
1 2 (1.60%) Oracle Forms
General
1 42 (33.60%) Finance
2 13 (10.40%) Telecoms
3 7 (5.60%) Advertising
4 4 (3.20%) French Language
5 3 (2.40%) German Language
5 3 (2.40%) Publishing
6 2 (1.60%) Aerospace
6 2 (1.60%) Electronics
6 2 (1.60%) Military
6 2 (1.60%) Marketing
6 2 (1.60%) Retail
6 2 (1.60%) Billing
7 1 (0.80%) Banking
7 1 (0.80%) Hungarian Language
7 1 (0.80%) Spanish Language
7 1 (0.80%) Back Office
Libraries, Frameworks & Software Standards
1 3 (2.40%) HTML
2 2 (1.60%) Middleware
2 2 (1.60%) Web Services
2 2 (1.60%) Oracle Fusion
3 1 (0.80%) J2EE
Miscellaneous
1 4 (3.20%) Management Information System
1 4 (3.20%) NHS
1 4 (3.20%) Thin Client
1 4 (3.20%) Fat Client
1 4 (3.20%) Analytical Skills
2 3 (2.40%) EqualLogic
2 3 (2.40%) Computer Science
3 2 (1.60%) Blackberry
3 2 (1.60%) EFT
3 2 (1.60%) IPTV
3 2 (1.60%) Video Conferencing
3 2 (1.60%) Mobile App
3 2 (1.60%) Enterprise Software
3 2 (1.60%) Visualisation
4 1 (0.80%) Social Media
4 1 (0.80%) CMDB
4 1 (0.80%) FMCG
4 1 (0.80%) iSeries
4 1 (0.80%) EPoS
4 1 (0.80%) Mainframe
Operating Systems
1 38 (30.40%) Windows
2 13 (10.40%) Windows Server 2008
3 11 (8.80%) Windows XP
4 8 (6.40%) Linux
5 7 (5.60%) Windows Server 2003
6 6 (4.80%) Windows Server 2012
7 5 (4.00%) Windows 7
7 5 (4.00%) UNIX
8 2 (1.60%) Windows Mobile
8 2 (1.60%) Android
8 2 (1.60%) Apple iOS
9 1 (0.80%) Windows Vista
Processes & Methodologies
1 58 (46.40%) ITIL
2 27 (21.60%) Service Delivery
3 21 (16.80%) Line Management
4 16 (12.80%) Service Management
5 13 (10.40%) Numerical Analysis
6 12 (9.60%) Performance Management
7 11 (8.80%) Content Management
8 9 (7.20%) ITSM
9 8 (6.40%) Project Management
9 8 (6.40%) Problem Management
9 8 (6.40%) Business Analysis
10 7 (5.60%) Data Management
10 7 (5.60%) Data Transformation
10 7 (5.60%) Project Governance
10 7 (5.60%) Disaster Recovery
10 7 (5.60%) Validation
10 7 (5.60%) Data Reconciliation
11 6 (4.80%) Stakeholder Management
11 6 (4.80%) CRM
12 4 (3.20%) Workflow
Programming Languages
1 23 (18.40%) SQL
2 15 (12.00%) Java
3 3 (2.40%) Bash Shell
3 3 (2.40%) JavaScript
3 3 (2.40%) Perl
3 3 (2.40%) T-SQL
3 3 (2.40%) Shell Script
4 2 (1.60%) C
4 2 (1.60%) PL/SQL
Qualifications
1 20 (16.00%) ITIL Certification
2 19 (15.20%) Degree
3 6 (4.80%) Microsoft Certification
4 5 (4.00%) Security Cleared
5 4 (3.20%) Cisco Certification
6 3 (2.40%) SC Cleared
6 3 (2.40%) VMware Certified Professional (VCP)
6 3 (2.40%) CCNA
7 2 (1.60%) MCSE
8 1 (0.80%) MCTS
8 1 (0.80%) MCITP
8 1 (0.80%) CCA
8 1 (0.80%) Citrix Certification
8 1 (0.80%) CCIE
8 1 (0.80%) CCNP
8 1 (0.80%) MCP
8 1 (0.80%) MCSA
Quality Assurance & Compliance
1 31 (24.80%) SLA
2 7 (5.60%) Data Quality
3 2 (1.60%) COBIT
3 2 (1.60%) QA
3 2 (1.60%) PCI DSS
System Software
1 11 (8.80%) Active Directory
2 5 (4.00%) VMware ESX
3 4 (3.20%) VMware Infrastructure
3 4 (3.20%) XenDesktop
4 3 (2.40%) qmail
4 3 (2.40%) Postfix
4 3 (2.40%) Sendmail
4 3 (2.40%) Squid
4 3 (2.40%) ISA Server
5 2 (1.60%) vCloud
6 1 (0.80%) XenApp
6 1 (0.80%) Hyper-V
Systems Management
1 1 (0.80%) SCCM
1 1 (0.80%) SCOM
1 1 (0.80%) Backup Exec
Vendors
1 37 (29.60%) Microsoft
2 22 (17.60%) VMware
3 11 (8.80%) Citrix
4 10 (8.00%) Cisco
5 7 (5.60%) Oracle
6 5 (4.00%) Dell
7 4 (3.20%) SAP
7 4 (3.20%) NetApp
8 3 (2.40%) Juniper
8 3 (2.40%) IBM
9 2 (1.60%) Siebel
9 2 (1.60%) EMC
9 2 (1.60%) Apple
9 2 (1.60%) Google
10 1 (0.80%) Zoho
10 1 (0.80%) Blue Coat
10 1 (0.80%) CheckPoint
10 1 (0.80%) Symantec
10 1 (0.80%) Remedy
10 1 (0.80%) McAfee
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