Ticket Management Jobs in the West Midlands

Ticket Management
England > West Midlands

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 236 269 262
Rank change year-on-year +33 -7 -46
Permanent jobs citing Ticket Management 12 5 22
As % of all permanent jobs advertised in the West Midlands 0.17% 0.074% 0.30%
As % of the Processes & Methodologies category 0.20% 0.077% 0.32%
Number of salaries quoted 12 4 16
10th Percentile £25,230 £24,838 £23,500
25th Percentile £30,938 £25,344 £30,594
Median annual salary (50th Percentile) £35,000 £33,125 £34,000
Median % change year-on-year +5.66% -2.57% +51.11%
75th Percentile £39,875 £42,813 £34,800
90th Percentile - £43,375 £36,363
England median annual salary £40,000 £37,000 £34,000
% change year-on-year +8.11% +8.82% -6.85%

All Process and Methodology Skills
West Midlands

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 6,005 6,515 6,899
As % of all permanent jobs advertised in the West Midlands 83.09% 96.86% 95.45%
Number of salaries quoted 4,520 3,307 4,728
10th Percentile £26,250 £30,500 £31,250
25th Percentile £35,700 £40,000 £38,637
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% +5.26%
75th Percentile £63,750 £67,500 £65,000
90th Percentile £77,500 £79,550 £80,000
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Ticket Management
Job Vacancy Trend in the West Midlands

Job postings citing Ticket Management as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Ticket Management in the West Midlands

Ticket Management
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Ticket Management in the West Midlands.

Salary trend for Ticket Management in the West Midlands

Ticket Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the West Midlands region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham -1 4 £27,740 -19.30% 1
Shropshire - 4 £39,750 -
Worcestershire - 3 £32,500 - 1
Staffordshire -14 1 £35,000 -12.50% 1
Ticket Management
England

Ticket Management
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (33.33%) Microsoft Office
Business Applications
1 4 (33.33%) Sage 200
Cloud Services
1 4 (33.33%) Microsoft 365
Communications & Networking
1 4 (33.33%) DHCP
1 4 (33.33%) DNS
1 4 (33.33%) Firewall
1 4 (33.33%) Network Security
1 4 (33.33%) VLAN
1 4 (33.33%) VPN
1 4 (33.33%) Wi-Fi
2 3 (25.00%) Wireless
3 2 (16.67%) LAN
General
1 4 (33.33%) Social Skills
2 2 (16.67%) Back Office
2 2 (16.67%) Manufacturing
Job Titles
1 5 (41.67%) IT Manager
2 4 (33.33%) Support Engineer
3 3 (25.00%) Technical Engineer
3 3 (25.00%) Technical Support
3 3 (25.00%) Technical Support Engineer
4 2 (16.67%) Administrator
5 1 (8.33%) Desktop Engineer
5 1 (8.33%) Desktop Support
5 1 (8.33%) Desktop Support Engineer
5 1 (8.33%) Site Manager
5 1 (8.33%) Support Specialist
Miscellaneous
1 7 (58.33%) CCTV
2 4 (33.33%) FMCG
Operating Systems
1 2 (16.67%) Windows
Processes & Methodologies
1 4 (33.33%) Disaster Recovery
1 4 (33.33%) ERP
1 4 (33.33%) IT Strategy
2 3 (25.00%) Agile
2 3 (25.00%) Continuous Improvement
2 3 (25.00%) Customer Engagement
3 2 (16.67%) Customer Service
3 2 (16.67%) Cybersecurity
3 2 (16.67%) Problem Management
3 2 (16.67%) Problem-Solving
4 1 (8.33%) Business Intelligence
4 1 (8.33%) Proactive Monitoring
Programming Languages
1 5 (41.67%) SQL
Qualifications
1 2 (16.67%) DBS Check
Quality Assurance & Compliance
1 3 (25.00%) QA
1 3 (25.00%) SLA
2 2 (16.67%) Accessibility
System Software
1 8 (66.67%) Active Directory
2 4 (33.33%) Hyper-V
Vendors
1 6 (50.00%) Microsoft
2 4 (33.33%) Avaya
2 4 (33.33%) Cisco
2 4 (33.33%) Sage
2 4 (33.33%) WatchGuard