Period
to

The following table provides summary statistics for contract job vacancies advertised in Cambridgeshire with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 3 July 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
East of England > Cambridgeshire
6 months to
3 Jul 2022
Same period 2021 Same period 2020
Rank 39 15 46
Rank change year-on-year -24 +31 +20
Contract jobs citing ITSM 32 44 7
As % of all contract jobs advertised in Cambridgeshire 3.99% 8.06% 1.49%
As % of the Processes & Methodologies category 5.10% 9.91% 1.67%
Number of daily rates quoted 10 23 1
10th Percentile £113 £138 -
25th Percentile £135 £139 £225
Median daily rate (50th Percentile) £260 £170 £250
Median % change year-on-year +52.94% -32.00% -37.50%
75th Percentile £473 £258 £275
90th Percentile £508 £403 -
East of England median daily rate £450 £185 £300
% change year-on-year +143.24% -38.33% -27.27%
Number of hourly rates quoted 17 21 3
10th Percentile £11.50 - -
25th Percentile £12.50 £12.25 £15.50
Median hourly rate £13.66 £15.00 £16.00
Median % change year-on-year -8.93% -6.25% -8.57%
75th Percentile £13.91 £18.75 £16.88
90th Percentile - - £17.10
East of England median hourly rate £13.66 £16.75 £16.00
% change year-on-year -18.45% +4.69% -8.57%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Cambridgeshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Cambridgeshire
Contract vacancies with a requirement for process or methodology skills 628 444 419
As % of all contract IT jobs advertised in Cambridgeshire 78.21% 81.32% 89.15%
Number of daily rates quoted 361 259 270
10th Percentile £213 £164 £299
25th Percentile £345 £300 £388
Median daily rate (50th Percentile) £450 £410 £475
Median % change year-on-year +9.76% -13.68% +5.56%
75th Percentile £550 £500 £550
90th Percentile £675 £578 £625
East of England median daily rate £475 £425 £450
% change year-on-year +11.76% -5.56% -
Number of hourly rates quoted 153 104 27
10th Percentile £13.25 - £12.27
25th Percentile £13.41 £12.25 £13.80
Median hourly rate £15.50 £14.00 £15.50
Median % change year-on-year +10.71% -9.68% -8.82%
75th Percentile £22.00 £18.75 £20.88
90th Percentile £34.50 £22.50 £48.75
East of England median hourly rate £24.00 £18.44 £22.82
% change year-on-year +30.17% -19.20% +30.40%

ITSM
Job Vacancy Trend in Cambridgeshire

Job postings citing ITSM as a proportion of all IT jobs advertised in Cambridgeshire.

Job vacancy trend for ITSM in Cambridgeshire

ITSM
Contractor Daily Rate Trend in Cambridgeshire

3-month moving average daily rate quoted in jobs citing ITSM in Cambridgeshire.

Daily rate trend for ITSM in Cambridgeshire

ITSM
Daily Rate Histogram in Cambridgeshire

Daily rate distribution for jobs citing ITSM in Cambridgeshire over the 6 months to 3 July 2022.

Daily rate histogram for ITSM in Cambridgeshire

ITSM
Contractor Hourly Rate Trend in Cambridgeshire

3-month moving average hourly rates quoted in jobs citing ITSM in Cambridgeshire.

Hourly rate trend for ITSM in Cambridgeshire

ITSM
Contract Job Locations in Cambridgeshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the Cambridgeshire region over the 6 months to 3 July 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Peterborough -24 26 £140 -11.11% 2
Cambridge - 4 £500 -
ITSM
East of England

For the 6 months to 3 July 2022, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Cambridgeshire region with a requirement for ITSM.

1 25 (78.13%) ITIL
2 21 (65.63%) Social Skills
3 15 (46.88%) Cisco Certification
3 15 (46.88%) MCP
3 15 (46.88%) CCNA
3 15 (46.88%) Microsoft 365
4 13 (40.63%) Active Directory
5 11 (34.38%) Service Management
6 9 (28.13%) SLA
7 7 (21.88%) SharePoint
7 7 (21.88%) Time Management
7 7 (21.88%) Analytical Skills
8 6 (18.75%) Microsoft
8 6 (18.75%) Service Delivery
8 6 (18.75%) Legal
8 6 (18.75%) Problem-Solving
8 6 (18.75%) Innovative Thinking
9 5 (15.63%) Change Management
9 5 (15.63%) Business Intelligence
9 5 (15.63%) Windows
10 4 (12.50%) Citrix
10 4 (12.50%) Incident Management
10 4 (12.50%) Agile
11 3 (9.38%) Collaborative Working
11 3 (9.38%) Major Incident Management
11 3 (9.38%) German Language
11 3 (9.38%) Hungarian Language
11 3 (9.38%) Lithuanian Language
11 3 (9.38%) Polish Language
11 3 (9.38%) Portuguese Language

ITSM
Co-occurring IT Skills in Cambridgeshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (21.88%) SharePoint
2 1 (3.13%) Exchange Server 2010
2 1 (3.13%) Exchange Server 2013
2 1 (3.13%) MS Exchange
Applications
1 1 (3.13%) Microsoft Office
Business Applications
1 2 (6.25%) assyst
Cloud Services
1 15 (46.88%) Microsoft 365
2 2 (6.25%) Power Platform
3 1 (3.13%) Azure
Communications & Networking
1 2 (6.25%) DHCP
1 2 (6.25%) DNS
2 1 (3.13%) SMTP
2 1 (3.13%) SNMP
2 1 (3.13%) VPN
Database & Business Intelligence
1 2 (6.25%) Power BI
2 1 (3.13%) Azure SQL Database
2 1 (3.13%) MySQL
2 1 (3.13%) SQL Server
2 1 (3.13%) Tableau
Development Applications
1 3 (9.38%) JIRA
2 1 (3.13%) Git (software)
2 1 (3.13%) Oracle Forms
General
1 21 (65.63%) Social Skills
2 7 (21.88%) Analytical Skills
3 6 (18.75%) Legal
4 3 (9.38%) German Language
4 3 (9.38%) Hungarian Language
4 3 (9.38%) Lithuanian Language
4 3 (9.38%) Polish Language
4 3 (9.38%) Portuguese Language
4 3 (9.38%) Spanish Language
5 2 (6.25%) Finance
Job Titles
1 21 (65.63%) Analyst
2 16 (50.00%) Service Analyst
3 15 (46.88%) Service Desk Analyst
4 12 (37.50%) Call Centre Analyst
4 12 (37.50%) Customer Analyst
4 12 (37.50%) Service Desk Agent
5 5 (15.63%) Change Analyst
6 4 (12.50%) Change Management Analyst
6 4 (12.50%) ITIL Change Analyst
7 3 (9.38%) 1st Line Service Desk Analyst
8 2 (6.25%) Administrator
8 2 (6.25%) Project Manager
9 1 (3.13%) Applications Support
9 1 (3.13%) Field Engineer
9 1 (3.13%) Linux Administrator
9 1 (3.13%) Support Analyst
9 1 (3.13%) Support Engineer
9 1 (3.13%) Technical Engineer
9 1 (3.13%) Technical Specialist
9 1 (3.13%) Technical Support
Libraries, Frameworks & Software Standards
1 2 (6.25%) Middleware
1 2 (6.25%) REST
2 1 (3.13%) CSS
2 1 (3.13%) HTML
2 1 (3.13%) HTML5
2 1 (3.13%) LDAP
2 1 (3.13%) WSH
Miscellaneous
1 2 (6.25%) CMDB
1 2 (6.25%) Data Structures
1 2 (6.25%) Reference Data
2 1 (3.13%) Analytical Mindset
2 1 (3.13%) Management Information System
2 1 (3.13%) Self-Motivation
2 1 (3.13%) Wiki
Operating Systems
1 5 (15.63%) Windows
2 2 (6.25%) Linux
2 2 (6.25%) Windows 10
3 1 (3.13%) Red Hat Enterprise Linux
3 1 (3.13%) Unix
3 1 (3.13%) Windows Server
3 1 (3.13%) Windows Server 2003
3 1 (3.13%) Windows XP
Processes & Methodologies
1 25 (78.13%) ITIL
2 11 (34.38%) Service Management
3 7 (21.88%) Time Management
4 6 (18.75%) Innovative Thinking
4 6 (18.75%) Problem-Solving
4 6 (18.75%) Service Delivery
5 5 (15.63%) Business Intelligence
5 5 (15.63%) Change Management
6 4 (12.50%) Agile
6 4 (12.50%) Incident Management
7 3 (9.38%) Collaborative Working
7 3 (9.38%) Major Incident Management
7 3 (9.38%) Root Cause Analysis
7 3 (9.38%) Scrum
8 2 (6.25%) Active Listening
8 2 (6.25%) Business Case
8 2 (6.25%) Configuration Management
8 2 (6.25%) Data Security
8 2 (6.25%) ERP
8 2 (6.25%) Project Management
Programming Languages
1 3 (9.38%) Python
1 3 (9.38%) SQL
2 2 (6.25%) JavaScript
2 2 (6.25%) PowerShell
3 1 (3.13%) Bash
3 1 (3.13%) C-shell
3 1 (3.13%) Lua
3 1 (3.13%) Perl
3 1 (3.13%) PL/SQL
Qualifications
1 15 (46.88%) CCNA
1 15 (46.88%) Cisco Certification
1 15 (46.88%) MCP
2 2 (6.25%) ITIL Certification
2 2 (6.25%) ITIL Foundation Certificate
3 1 (3.13%) CSPO
Quality Assurance & Compliance
1 9 (28.13%) SLA
2 1 (3.13%) QA
System Software
1 13 (40.63%) Active Directory
2 1 (3.13%) Firmware
2 1 (3.13%) VMware ESXi
2 1 (3.13%) XenApp
Systems Management
1 1 (3.13%) Ansible
1 1 (3.13%) HAProxy
1 1 (3.13%) Nagios
1 1 (3.13%) Puppet
1 1 (3.13%) SCCM
1 1 (3.13%) vCenter Server
Vendors
1 6 (18.75%) Microsoft
2 4 (12.50%) Citrix
3 3 (9.38%) Cisco
3 3 (9.38%) NetApp
4 2 (6.25%) MuleSoft
4 2 (6.25%) ServiceNow
5 1 (3.13%) Dell
5 1 (3.13%) Fujitsu
5 1 (3.13%) HP
5 1 (3.13%) Oracle
5 1 (3.13%) SAP
5 1 (3.13%) Sun