Period
to 10 August 2020

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 10 August 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
Central London > City of London
6 months to
10 Aug 2020
Same period 2019 Same period 2018
Rank 92 70 145
Rank change year-on-year -22 +75 -67
Contract jobs citing CRM 37 216 119
As % of all contract jobs advertised in the City of London 1.67% 3.31% 1.69%
As % of the Processes & Methodologies category 1.90% 3.68% 1.92%
Number of daily rates quoted 27 182 88
Median daily rate £500 £500 £500
10th Percentile £370 £251 £313
90th Percentile £703 £636 £625
Central London median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +5.56%
Number of hourly rates quoted 0 7 2
Median hourly rate - £12.50 £35.25
Median hourly rate % change year-on-year - -64.54% -
Central London median hourly rate - £12.50 £35.25
% change year-on-year - -64.54% -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 1,947 5,875 6,188
As % of all contract IT jobs advertised in the City of London 88.10% 89.98% 88.06%
Number of daily rates quoted 1,351 4,598 4,887
Median daily rate £525 £525 £513
Median daily rate % change year-on-year - +2.44% +2.50%
10th Percentile £338 £350 £331
90th Percentile £675 £675 £688
Central London median daily rate £513 £525 £500
% change year-on-year -2.38% +5.00% -
Number of hourly rates quoted 43 73 107
Median hourly rate £35.00 £20.83 £18.70
Median hourly rate % change year-on-year +68.03% +11.39% -7.75%
10th Percentile £12.75 £11.25 £13.31
90th Percentile £51.55 £56.50 £33.00
Median hourly rate £35.00 £21.00 £18.85
% change year-on-year +66.67% +11.41% +0.83%

CRM
Job Vacancy Trend in the City of London

Job postings citing CRM as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for CRM in the City of London

CRM
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing CRM in the City of London.

Daily rate trend for CRM in the City of London

CRM
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing CRM in the City of London over the 6 months to 10 August 2020.

Daily rate histogram for CRM in the City of London

CRM
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing CRM in the City of London.

Hourly rate trend for CRM in the City of London

CRM
Contract Job Locations in the City of London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the City of London region over the 6 months to 10 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge +42 1 - -
CRM
Central London

For the 6 months to 10 August 2020, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for CRM.

1 17 (45.95%) Dynamics CRM
2 14 (37.84%) Agile Software Development
3 12 (32.43%) Finance
4 11 (29.73%) Microsoft
5 10 (27.03%) SQL
5 10 (27.03%) Marketing
5 10 (27.03%) Dynamics 365
6 7 (18.92%) JavaScript
7 6 (16.22%) C#
7 6 (16.22%) Front Office
7 6 (16.22%) Fixed Income
7 6 (16.22%) Analytics
8 5 (13.51%) Stakeholder Management
8 5 (13.51%) Banking
8 5 (13.51%) SQL Server
8 5 (13.51%) SAP
8 5 (13.51%) Business Intelligence
8 5 (13.51%) SharePoint
9 4 (10.81%) Back Office
9 4 (10.81%) Migration
9 4 (10.81%) Legal
9 4 (10.81%) Change Management
9 4 (10.81%) Salesforce.com
9 4 (10.81%) Asset Management
9 4 (10.81%) Investment Management
9 4 (10.81%) Data Migration
9 4 (10.81%) Azure
9 4 (10.81%) Scaled Agile Framework
10 3 (8.11%) Data Science
10 3 (8.11%) Lean Thinking

CRM
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (13.51%) SharePoint
2 3 (8.11%) SAS
3 2 (5.41%) NetWeaver
4 1 (2.70%) Oracle Workflow
Applications
1 3 (8.11%) MS Visio
2 1 (2.70%) Microsoft Excel
Business Applications
1 17 (45.95%) Dynamics CRM
2 3 (8.11%) SAP Business ByDesign
3 2 (5.41%) Salesforce.com CRM
4 1 (2.70%) Siebel CRM
Cloud Services
1 10 (27.03%) Dynamics 365
2 4 (10.81%) Azure
3 3 (8.11%) Office 365
4 2 (5.41%) AWS
4 2 (5.41%) Power Platform
5 1 (2.70%) Adobe Analytics
5 1 (2.70%) AWS Lambda
5 1 (2.70%) Azure Active Directory
5 1 (2.70%) Google Analytics
5 1 (2.70%) Salesforce Service Cloud
5 1 (2.70%) Serverless
Database & Business Intelligence
1 5 (13.51%) SQL Server
2 2 (5.41%) Big Data
2 2 (5.41%) Data Warehouse
2 2 (5.41%) Hadoop
2 2 (5.41%) MySQL
2 2 (5.41%) Power BI
2 2 (5.41%) RDBMS
2 2 (5.41%) Relational Database
2 2 (5.41%) SAS EBI
3 1 (2.70%) NoSQL
3 1 (2.70%) QlikView
3 1 (2.70%) SAS Enterprise Miner
3 1 (2.70%) Siebel EIM
3 1 (2.70%) SQL Server Reporting Services
Development Applications
1 2 (5.41%) Team Foundation Server
2 1 (2.70%) Cucumber
2 1 (2.70%) Jenkins
2 1 (2.70%) Selenium
2 1 (2.70%) Visual Studio Team System
2 1 (2.70%) VSS/SourceSafe
General
1 12 (32.43%) Finance
2 10 (27.03%) Marketing
3 6 (16.22%) Front Office
4 5 (13.51%) Banking
5 4 (10.81%) Back Office
5 4 (10.81%) Legal
6 2 (5.41%) Investment Banking
6 2 (5.41%) Public Sector
7 1 (2.70%) Advertising
7 1 (2.70%) Local Government
7 1 (2.70%) Retail
Job Titles
1 9 (24.32%) Analyst
1 9 (24.32%) Developer
2 6 (16.22%) Architect
3 4 (10.81%) Business Analyst
4 3 (8.11%) CRM Architect
4 3 (8.11%) CRM Developer
4 3 (8.11%) CRM Manager
4 3 (8.11%) Dynamics CRM Architect
4 3 (8.11%) Dynamics CRM Developer
4 3 (8.11%) Microsoft Developer
4 3 (8.11%) Process Analyst
4 3 (8.11%) Project Manager
4 3 (8.11%) Salesforce Developer
5 2 (5.41%) Business Developer
5 2 (5.41%) CRM Analyst
5 2 (5.41%) Dynamics CRM Business Analyst
5 2 (5.41%) Lead Architect
5 2 (5.41%) Pega Architect
5 2 (5.41%) SAP Developer
5 2 (5.41%) Technical Architect
Libraries, Frameworks & Software Standards
1 3 (8.11%) .NET
2 2 (5.41%) jQuery
2 2 (5.41%) Visualforce
2 2 (5.41%) Web Services
3 1 (2.70%) .NET Core
3 1 (2.70%) ASP.NET Web API
3 1 (2.70%) CSS
3 1 (2.70%) Entity Framework
3 1 (2.70%) React
3 1 (2.70%) Twitter Bootstrap
Miscellaneous
1 6 (16.22%) Fixed Income
2 2 (5.41%) Equities
2 2 (5.41%) Foreign Exchange (FX)
3 1 (2.70%) Analytical Skills
3 1 (2.70%) Credit Risk
3 1 (2.70%) Management Information System
3 1 (2.70%) Market Risk
3 1 (2.70%) N-Tier
Processes & Methodologies
1 14 (37.84%) Agile Software Development
2 6 (16.22%) Analytics
3 5 (13.51%) Business Intelligence
3 5 (13.51%) Stakeholder Management
4 4 (10.81%) Asset Management
4 4 (10.81%) Change Management
4 4 (10.81%) Data Migration
4 4 (10.81%) Investment Management
4 4 (10.81%) Migration
4 4 (10.81%) Scaled Agile Framework
5 3 (8.11%) Business Process Modelling
5 3 (8.11%) Client Onboarding
5 3 (8.11%) Data Analytics
5 3 (8.11%) Data Science
5 3 (8.11%) Lean Thinking
5 3 (8.11%) Process Architecture
5 3 (8.11%) Project Delivery
5 3 (8.11%) SDLC
5 3 (8.11%) Thought Leadership
5 3 (8.11%) Workshop Facilitation
Programming Languages
1 10 (27.03%) SQL
2 7 (18.92%) JavaScript
3 6 (16.22%) C#
4 3 (8.11%) Java
5 2 (5.41%) Apex Code
5 2 (5.41%) Python
6 1 (2.70%) PowerShell
6 1 (2.70%) R
6 1 (2.70%) T-SQL
6 1 (2.70%) VB
6 1 (2.70%) VBA
Qualifications
1 3 (8.11%) CFA
1 3 (8.11%) CIMA
1 3 (8.11%) Degree
2 1 (2.70%) BPSS Clearance
2 1 (2.70%) Computer Science Degree
2 1 (2.70%) ISEB
2 1 (2.70%) ISTQB
Quality Assurance & Compliance
1 2 (5.41%) QA
2 1 (2.70%) ISO/IEC 27001
2 1 (2.70%) PCI DSS
2 1 (2.70%) SLA
System Software
1 1 (2.70%) Active Directory
1 1 (2.70%) Docker
Systems Management
1 1 (2.70%) HP Quality Center
Vendors
1 11 (29.73%) Microsoft
2 5 (13.51%) SAP
3 4 (10.81%) Salesforce.com
4 3 (8.11%) HubSpot
4 3 (8.11%) Pega
5 2 (5.41%) Cloudera
5 2 (5.41%) Informatica
6 1 (2.70%) Adobe
6 1 (2.70%) Alteryx
6 1 (2.70%) Google
6 1 (2.70%) Nintex
6 1 (2.70%) Oracle
6 1 (2.70%) Siebel
6 1 (2.70%) Tableau