Period
to 20 September 2021

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 20 September 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
Central London > City of London
6 months to
20 Sep 2021
Same period 2020 Same period 2019
Rank 83 91 68
Rank change year-on-year +8 -23 +91
Contract jobs citing CRM 96 24 223
As % of all contract jobs advertised in the City of London 2.66% 1.38% 3.57%
As % of the Processes & Methodologies category 2.94% 1.55% 3.93%
Number of daily rates quoted 51 15 182
10th Percentile £363 £332 £271
25th Percentile £454 £428 £400
Median daily rate (50th Percentile) £550 £510 £500
Median % change year-on-year +7.84% +2.00% +5.26%
75th Percentile £625 £600 £575
90th Percentile £675 £668 £617
Central London median daily rate £530 £555 £500
% change year-on-year -4.50% +11.00% +11.11%
Number of hourly rates quoted 0 0 8
Median hourly rate - - £12.50
Central London median hourly rate - - £12.50

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 3,266 1,544 5,668
As % of all contract IT jobs advertised in the City of London 90.55% 89.04% 90.64%
Number of daily rates quoted 2,416 1,129 4,484
10th Percentile £363 £313 £338
25th Percentile £460 £416 £425
Median daily rate (50th Percentile) £550 £513 £525
Median % change year-on-year +7.32% -2.38% +3.96%
75th Percentile £650 £600 £600
90th Percentile £738 £675 £675
Central London median daily rate £550 £513 £520
% change year-on-year +7.32% -1.44% +4.00%
Number of hourly rates quoted 40 33 68
10th Percentile £11.15 £14.60 £11.25
25th Percentile £16.07 £17.50 £12.04
Median hourly rate £27.75 £35.50 £16.50
Median % change year-on-year -21.83% +115.15% -11.76%
75th Percentile £38.50 £46.00 £23.56
90th Percentile £63.25 £51.55 £45.41
Central London median hourly rate £26.00 £34.50 £19.00
% change year-on-year -24.64% +81.58% +1.60%

CRM
Job Vacancy Trend in the City of London

Job postings citing CRM as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for CRM in the City of London

CRM
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing CRM in the City of London.

Daily rate trend for CRM in the City of London

CRM
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing CRM in the City of London over the 6 months to 20 September 2021.

Daily rate histogram for CRM in the City of London

CRM
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing CRM in the City of London.

Hourly rate trend for CRM in the City of London

For the 6 months to 20 September 2021, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for CRM.

1 50 (52.08%) Finance
2 49 (51.04%) Salesforce.com
3 41 (42.71%) Agile Software Development
4 32 (33.33%) Marketing
5 30 (31.25%) Asset Management
6 28 (29.17%) Azure
7 26 (27.08%) SQL
8 25 (26.04%) Business Intelligence
9 24 (25.00%) Microsoft
9 24 (25.00%) Degree
9 24 (25.00%) Dynamics CRM
9 24 (25.00%) Investment Management
10 23 (23.96%) Python
11 22 (22.92%) Data Warehouse
12 21 (21.88%) Stakeholder Management
12 21 (21.88%) Analytics
13 20 (20.83%) Data Analysis
13 20 (20.83%) Problem-Solving
14 19 (19.79%) Presentation Skills
14 19 (19.79%) Project Management
14 19 (19.79%) Analytical Skills
15 18 (18.75%) Bayesian Methods
15 18 (18.75%) Algorithms
15 18 (18.75%) Digital Analytics
15 18 (18.75%) Machine Learning
15 18 (18.75%) Visualisation
15 18 (18.75%) B2B
15 18 (18.75%) Microsoft Excel
15 18 (18.75%) Mathematics
15 18 (18.75%) Microsoft PowerPoint

CRM
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (16.67%) Jupyter
2 12 (12.50%) SharePoint
3 1 (1.04%) CMS
3 1 (1.04%) Confluence
Applications
1 18 (18.75%) Microsoft Excel
1 18 (18.75%) Microsoft PowerPoint
2 1 (1.04%) Figma
Business Applications
1 24 (25.00%) Dynamics CRM
2 4 (4.17%) Salesforce.com CRM
3 1 (1.04%) Elite 3E
3 1 (1.04%) Magento
3 1 (1.04%) NetSuite
Cloud Services
1 28 (29.17%) Azure
2 16 (16.67%) Power Platform
3 15 (15.63%) Power Automate
4 13 (13.54%) PowerApps
5 12 (12.50%) Salesforce Sales Cloud
6 11 (11.46%) Dynamics 365
7 9 (9.38%) PaaS
8 8 (8.33%) Azure Logic Apps
9 6 (6.25%) Microsoft 365
10 4 (4.17%) AWS
10 4 (4.17%) Azure Data Factory
10 4 (4.17%) iPaaS
10 4 (4.17%) SaaS
10 4 (4.17%) Zapier
11 2 (2.08%) IaaS
12 1 (1.04%) Amplience
12 1 (1.04%) Azure Service Bus
12 1 (1.04%) Force.com
12 1 (1.04%) GCP
12 1 (1.04%) Serverless
Database & Business Intelligence
1 22 (22.92%) Data Warehouse
2 16 (16.67%) QlikView
3 14 (14.58%) Power BI
4 4 (4.17%) SQL Server
5 1 (1.04%) Azure SQL Data Warehouse
5 1 (1.04%) Data Lake
5 1 (1.04%) PostgreSQL
5 1 (1.04%) SQL Server Integration Services
5 1 (1.04%) Star Schema
Development Applications
1 4 (4.17%) JIRA
2 3 (3.13%) Git (software)
2 3 (3.13%) Subversion
3 1 (1.04%) Jenkins
3 1 (1.04%) Selenium
3 1 (1.04%) Visual Studio Team System
General
1 50 (52.08%) Finance
2 32 (33.33%) Marketing
3 19 (19.79%) Analytical Skills
3 19 (19.79%) Presentation Skills
4 16 (16.67%) Social Skills
5 10 (10.42%) Retail
6 9 (9.38%) Public Sector
7 6 (6.25%) Legal
8 5 (5.21%) Back Office
9 4 (4.17%) Telecoms
10 3 (3.13%) Billing
10 3 (3.13%) Front Office
10 3 (3.13%) Law
11 2 (2.08%) Banking
11 2 (2.08%) Private Banking
12 1 (1.04%) Advertising
Job Titles
1 22 (22.92%) Architect
2 20 (20.83%) Solutions Architect
3 18 (18.75%) Data Scientist
4 13 (13.54%) Analyst
5 11 (11.46%) Business Analyst
5 11 (11.46%) Developer
6 10 (10.42%) CRM Analyst
6 10 (10.42%) CRM Business Analyst
6 10 (10.42%) Digital Architect
6 10 (10.42%) Digital Solutions Architect
7 9 (9.38%) Asset Management Analyst
7 9 (9.38%) Asset Management Business Analyst
8 6 (6.25%) E-Commerce Architect
8 6 (6.25%) E-Commerce Solution Architect
8 6 (6.25%) Project Manager
9 5 (5.21%) Consultant
9 5 (5.21%) Senior Architect
9 5 (5.21%) Senior Solutions Architect
10 4 (4.17%) Azure Architect
10 4 (4.17%) Enterprise Solutions Architect
Libraries, Frameworks & Software Standards
1 16 (16.67%) D3.js
1 16 (16.67%) Shiny
2 5 (5.21%) HTML
2 5 (5.21%) React
3 4 (4.17%) CSS
3 4 (4.17%) RESTful
4 3 (3.13%) AngularJS
4 3 (3.13%) jQuery
4 3 (3.13%) Middleware
4 3 (3.13%) Web Services
5 2 (2.08%) .NET
5 2 (2.08%) Velocity
6 1 (1.04%) .NET Framework
6 1 (1.04%) ASP.NET
6 1 (1.04%) ASP.NET MVC
6 1 (1.04%) Entity Framework
6 1 (1.04%) NHibernate
6 1 (1.04%) Visualforce
Miscellaneous
1 18 (18.75%) Algorithms
2 16 (16.67%) Management Information System
2 16 (16.67%) Social Media
3 12 (12.50%) Mobile App
4 9 (9.38%) Tandem
5 5 (5.21%) EPoS
6 2 (2.08%) User Experience
Operating Systems
1 2 (2.08%) Windows
2 1 (1.04%) Windows Server 2012
Processes & Methodologies
1 41 (42.71%) Agile Software Development
2 30 (31.25%) Asset Management
3 25 (26.04%) Business Intelligence
4 24 (25.00%) Investment Management
5 21 (21.88%) Analytics
5 21 (21.88%) Stakeholder Management
6 20 (20.83%) Data Analysis
6 20 (20.83%) Problem-Solving
7 19 (19.79%) Project Management
8 18 (18.75%) B2B
8 18 (18.75%) Bayesian Methods
8 18 (18.75%) Data Science
8 18 (18.75%) Data Sharing
8 18 (18.75%) Decision-Making
8 18 (18.75%) Digital Analytics
8 18 (18.75%) Machine Learning
8 18 (18.75%) Mathematics
8 18 (18.75%) Statistics
8 18 (18.75%) Visualisation
9 17 (17.71%) Digital Marketing
Programming Languages
1 26 (27.08%) SQL
2 23 (23.96%) Python
3 16 (16.67%) R
3 16 (16.67%) VBA
4 9 (9.38%) JavaScript
5 6 (6.25%) C#
5 6 (6.25%) Java
6 3 (3.13%) TypeScript
7 2 (2.08%) PowerShell
7 2 (2.08%) T-SQL
8 1 (1.04%) Apex Code
8 1 (1.04%) C
8 1 (1.04%) SOQL
Qualifications
1 24 (25.00%) Degree
2 2 (2.08%) Computer Science Degree
3 1 (1.04%) ISTQB
3 1 (1.04%) SC Cleared
3 1 (1.04%) Security Cleared
3 1 (1.04%) TOGAF Certification
Quality Assurance & Compliance
1 9 (9.38%) Data Quality
2 4 (4.17%) COBIT
3 2 (2.08%) GDPR
System Software
1 1 (1.04%) Active Directory
1 1 (1.04%) Docker
Systems Management
1 1 (1.04%) Kubernetes
Vendors
1 49 (51.04%) Salesforce.com
2 24 (25.00%) Microsoft
3 16 (16.67%) Alteryx
4 5 (5.21%) HubSpot
4 5 (5.21%) MuleSoft
5 3 (3.13%) Salesforce Marketing Cloud
5 3 (3.13%) Workday
6 2 (2.08%) Conga
6 2 (2.08%) Informatica
7 1 (1.04%) Dell
7 1 (1.04%) Oracle
7 1 (1.04%) SAP