Support Operations Specialist
- Hiring Organisation
- Xapien
- Location
- City of London, London, United Kingdom
concepts (prompting, grounding, evaluation, hallucination prevention). Understanding of automation platforms (e.g., Zendesk Bot, Intercom Fin, Ada, Forethought, Decagon, or Zapier). Familiarity with CRM or data systems (Salesforce, HubSpot, Snowflake, Looker, Power BI, Tableau). Exposure to incident management programs (PagerDuty, StatusPage, Incident.io). Basic understanding of APIs, logs ...