Customer Engagement Contracts in the City of London

Customer Engagement
Central London > City of London

The table below provides summary statistics for contract job vacancies advertised in the City of London requiring Customer Engagement skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer Engagement over the 6 months leading up to 19 May 2025, comparing them to the same period in the previous two years.

6 months to
19 May 2025
Same period 2024 Same period 2023
Rank 111 124 160
Rank change year-on-year +13 +36 +19
Contract jobs citing Customer Engagement 7 3 8
As % of all contract jobs advertised in the City of London 0.40% 0.14% 0.23%
As % of the Processes & Methodologies category 0.43% 0.15% 0.25%
Number of daily rates quoted 4 3 5
10th Percentile £384 - £318
25th Percentile £507 £613 £325
Median daily rate (50th Percentile) £638 £625 £363
Median % change year-on-year +2.00% +72.41% -37.77%
75th Percentile £700 £644 £475
90th Percentile £723 £648 £490
Central London median daily rate £488 £625 £363
% change year-on-year -22.00% +72.41% -33.61%
Number of hourly rates quoted 0 0 2
Median hourly rate - - £21.00
Central London median hourly rate - - £21.00

All Process and Methodology Skills
City of London

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the City of London.

Contract vacancies with a requirement for process or methodology skills 1,624 1,957 3,232
As % of all contract IT jobs advertised in the City of London 93.55% 90.39% 91.64%
Number of daily rates quoted 1,020 1,377 2,186
10th Percentile £356 £350 £356
25th Percentile £463 £450 £481
Median daily rate (50th Percentile) £575 £565 £600
Median % change year-on-year +1.77% -5.83% +4.35%
75th Percentile £688 £688 £730
90th Percentile £775 £813 £825
Central London median daily rate £563 £550 £600
% change year-on-year +2.27% -8.33% +4.35%
Number of hourly rates quoted 13 12 26
10th Percentile £22.00 £19.95 £14.75
25th Percentile £23.75 £20.22 £17.08
Median hourly rate £28.15 £25.63 £35.00
Median % change year-on-year +9.85% -26.79% -13.58%
75th Percentile £43.75 £40.00 £57.50
90th Percentile £60.75 £41.65 £88.30
Central London median hourly rate £29.07 £27.81 £35.00
% change year-on-year +4.53% -20.54% -14.63%

Customer Engagement
Job Vacancy Trend in the City of London

Job postings citing Customer Engagement as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Customer Engagement in the City of London

Customer Engagement
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing Customer Engagement in the City of London.

Daily rate trend for Customer Engagement in the City of London

Customer Engagement
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing Customer Engagement in the City of London over the 6 months to 19 May 2025.

Daily rate histogram for Customer Engagement in the City of London

Customer Engagement
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing Customer Engagement in the City of London.

Hourly rate trend for Customer Engagement in the City of London

Customer Engagement
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (28.57%) CMS
1 2 (28.57%) SharePoint
Applications
1 2 (28.57%) Microsoft Office
Business Applications
1 1 (14.29%) Dynamics CRM
Cloud Services
1 1 (14.29%) Dynamics 365
1 1 (14.29%) Power Platform
Database & Business Intelligence
1 1 (14.29%) Tableau
General
1 4 (57.14%) Social Skills
2 3 (42.86%) Marketing
3 2 (28.57%) Banking
3 2 (28.57%) Finance
3 2 (28.57%) International Banking
3 2 (28.57%) Presentation Skills
4 1 (14.29%) Analytical Skills
4 1 (14.29%) Public Sector
4 1 (14.29%) Retail
Job Titles
1 2 (28.57%) Communications Manager
1 2 (28.57%) Customer Communications Manager
1 2 (28.57%) Engagement Manager
1 2 (28.57%) Project Manager
2 1 (14.29%) Architect
2 1 (14.29%) Cloud Specialist
2 1 (14.29%) Dynamics 365 Project Manager
2 1 (14.29%) Salesforce Architect
2 1 (14.29%) Salesforce Project Manager
2 1 (14.29%) Salesforce Solution Architect
2 1 (14.29%) Solutions Architect
Libraries, Frameworks & Software Standards
1 1 (14.29%) Lightning Web Components
1 1 (14.29%) Visualforce
Miscellaneous
1 1 (14.29%) Digital Media
1 1 (14.29%) Onboarding
1 1 (14.29%) Virtual Team
Operating Systems
1 2 (28.57%) Windows
Processes & Methodologies
1 4 (57.14%) Problem-Solving
2 3 (42.86%) B2B
2 3 (42.86%) Change Management
2 3 (42.86%) Customer Experience
2 3 (42.86%) Migration
2 3 (42.86%) Stakeholder Management
3 2 (28.57%) Agile
3 2 (28.57%) Content Management
3 2 (28.57%) Customer-Centricity
3 2 (28.57%) Decision-Making
3 2 (28.57%) Digital Engineering
3 2 (28.57%) User Experience
4 1 (14.29%) API Integration
4 1 (14.29%) B2B Sales
4 1 (14.29%) Data Visualisation
4 1 (14.29%) Microservices
4 1 (14.29%) Presales
4 1 (14.29%) Stakeholder Engagement
4 1 (14.29%) Visualisation
4 1 (14.29%) Waterfall
Programming Languages
1 1 (14.29%) Apex Code
Qualifications
1 1 (14.29%) TOGAF Certification
Quality Assurance & Compliance
1 1 (14.29%) QA
Vendors
1 3 (42.86%) Microsoft
2 2 (28.57%) Salesforce
3 1 (14.29%) Guidewire