The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 3 months to 27 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
London / City of London
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 162 158 193
Rank change year-on-year -4 +35  
Contract jobs citing Customer Engagement 2 5 8
As % of all contract IT jobs advertised in the City of London 0.061% 0.15% 0.14%
As % of the Processes & Methodologies category 0.069% 0.17% 0.17%
Number of daily rates quoted 2 5 8
Median daily rate £473 £550 £381
Median daily rate % change year-on-year -14.09% +44.26%  
90% offered a daily rate of more than £431 £418 £289
10% offered a daily rate of more than £515 £720 £473
UK excluding London median daily rate £456 £375 £355
% change year-on-year +21.66% +5.63%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £48.75 - £59.50

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process and methodology skills.

Contract Process & Methodology Skills
City of London
Contract job vacancies with a requirement for process and methodology skills 2912 2905 4654
As % of all contract IT job vacancies advertised in the City of London 88.14% 85.77% 81.11%
Number of daily rates quoted 2231 2377 3660
Median daily rate £500 £475 £465
Median daily rate % change year-on-year +5.26% +2.15%  
90% offered a daily rate of more than £350 £338 £325
10% offered a daily rate of more than £650 £625 £625
UK excluding London median daily rate £415 £400 £385
% change year-on-year +3.75% +3.89%  
Number of hourly rates quoted 24 23 56
Median hourly rate £20.00 £19.00 £24.50
Median hourly rate % change year-on-year +5.26% -22.44%  
90% offered a hourly rate of more than £14.75 £12.50 £15.07
10% offered a hourly rate of more than £41.00 £35.20 £55.50
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

Customer Engagement
Job Vacancy Trend in the City of London

The job posting trend of jobs advertised in the City of London citing Customer Engagement as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in the City of London

Customer Engagement
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in the City of London.

Contractor daily rate trend for Customer Engagement in the City of London

For the 6 months to 27 June 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region with a requirement for Customer Engagement.

1 2 (66.67%) Agile Software Development
1 2 (66.67%) Security Cleared
1 2 (66.67%) Analytical Skills
2 1 (33.33%) scikit-learn
2 1 (33.33%) BPSS Clearance
2 1 (33.33%) Service Design
2 1 (33.33%) Actionable Insight
2 1 (33.33%) Digital Transformation Programme
2 1 (33.33%) Seaborn
2 1 (33.33%) Sitecore
2 1 (33.33%) Product Management
2 1 (33.33%) NumPy
2 1 (33.33%) R
2 1 (33.33%) Matplotlib
2 1 (33.33%) Statistical Modelling
2 1 (33.33%) Analytics
2 1 (33.33%) Pandas
2 1 (33.33%) User Experience
2 1 (33.33%) Retail
2 1 (33.33%) Marketing
2 1 (33.33%) SC Cleared
2 1 (33.33%) SQL
2 1 (33.33%) Python
2 1 (33.33%) Data Mining
2 1 (33.33%) Service Delivery
2 1 (33.33%) Finance

Customer Engagement
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Database & Business Intelligence
1 1 (33.33%) Data Mining
General
1 1 (33.33%) Finance
1 1 (33.33%) Marketing
1 1 (33.33%) Retail
Job Titles
1 1 (33.33%) Data Scientist
1 1 (33.33%) Digital Product Manager
1 1 (33.33%) Product Manager
Libraries, Frameworks & Software Standards
1 1 (33.33%) Matplotlib
1 1 (33.33%) NumPy
1 1 (33.33%) Pandas
1 1 (33.33%) scikit-learn
1 1 (33.33%) Seaborn
Miscellaneous
1 2 (66.67%) Analytical Skills
2 1 (33.33%) User Experience
Processes & Methodologies
1 2 (66.67%) Agile Software Development
2 1 (33.33%) Actionable Insight
2 1 (33.33%) Analytics
2 1 (33.33%) Digital Transformation Programme
2 1 (33.33%) Product Management
2 1 (33.33%) Service Delivery
2 1 (33.33%) Service Design
2 1 (33.33%) Statistical Modelling
Programming Languages
1 1 (33.33%) Python
1 1 (33.33%) R
1 1 (33.33%) SQL
Qualifications
1 2 (66.67%) Security Cleared
2 1 (33.33%) BPSS Clearance
2 1 (33.33%) SC Cleared
Vendors
1 1 (33.33%) Sitecore