The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 3 months to 27 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
27 Mar 2017
Same period 2016 Same period 2015
Customer Engagement
London / City of London
Rank 154 157 187
Rank change year-on-year +3 +30  
Contract jobs citing Customer Engagement 1 1 7
As % of all contract IT jobs advertised in the City of London 0.033% 0.030% 0.14%
As % of the Processes & Methodologies category 0.039% 0.034% 0.16%
Number of daily rates quoted 1 0 4
Median daily rate £700 - £480
UK excluding London median daily rate £400 £388 £408
% change year-on-year +3.22% -4.90%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - £40.75 £35.00
% change year-on-year - +16.42%  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process and methodology skills.

Contract Process & Methodology Skills
City of London
Contract job vacancies with a requirement for process and methodology skills 2579 2920 4265
As % of all contract IT job vacancies advertised in the City of London 85.54% 87.79% 82.46%
Number of daily rates quoted 2032 2333 3294
Median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.55%  
90% offered a daily rate of more than £340 £325 £320
10% offered a daily rate of more than £625 £625 £625
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 22 27 36
Median hourly rate £16.00 £20.89 £20.45
Median hourly rate % change year-on-year -23.40% +2.17%  
90% offered a hourly rate of more than £13.50 £14.20 £12.50
10% offered a hourly rate of more than £28.35 £47.50 £92.50
UK excluding London median hourly rate £36.25 £38.50 £30.20
% change year-on-year -5.84% +27.48%  

Customer Engagement
Job Vacancy Trend in the City of London

The job posting trend of jobs advertised in the City of London citing Customer Engagement as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in the City of London

Customer Engagement
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in the City of London.

Contractor daily rate trend for Customer Engagement in the City of London

Customer Engagement
Top 19 Related IT Skills in the City of London

For the 6 months to 27 March 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region with a requirement for Customer Engagement.

1 2 (66.67%) Agile Software Development
1 2 (66.67%) BPSS Clearance
2 1 (33.33%) Disclosure Scotland
2 1 (33.33%) Service Design
2 1 (33.33%) Actionable Insight
2 1 (33.33%) Service Delivery
2 1 (33.33%) Finance
2 1 (33.33%) Stakeholder Management
2 1 (33.33%) Web Design
2 1 (33.33%) Degree
2 1 (33.33%) Security Cleared
2 1 (33.33%) SaaS
2 1 (33.33%) Social Media
2 1 (33.33%) IaaS
2 1 (33.33%) Analytics
2 1 (33.33%) DevOps
2 1 (33.33%) Line Management
2 1 (33.33%) Mentoring
2 1 (33.33%) Analytical Skills

Customer Engagement
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 1 (33.33%) IaaS
1 1 (33.33%) SaaS
General
1 1 (33.33%) Finance
Job Titles
1 1 (33.33%) Lead DevOps
Miscellaneous
1 1 (33.33%) Analytical Skills
1 1 (33.33%) Social Media
Processes & Methodologies
1 2 (66.67%) Agile Software Development
2 1 (33.33%) Actionable Insight
2 1 (33.33%) Analytics
2 1 (33.33%) DevOps
2 1 (33.33%) Line Management
2 1 (33.33%) Mentoring
2 1 (33.33%) Service Delivery
2 1 (33.33%) Service Design
2 1 (33.33%) Stakeholder Management
2 1 (33.33%) Web Design
Qualifications
1 2 (66.67%) BPSS Clearance
2 1 (33.33%) Degree
2 1 (33.33%) Security Cleared
Quality Assurance & Compliance
1 1 (33.33%) Disclosure Scotland
City of London
Pearson Frank
Rate: £300 - £350 per day
Posted: 6 days ago