Period
to 22 November 2017

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Customer Engagement skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Engagement over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Engagement
Central London > City of London
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 252 231 252
Rank change year-on-year -21 +21 +38
Contract jobs citing Customer Engagement 5 13 19
As % of all contract IT jobs advertised in the City of London 0.070% 0.19% 0.21%
As % of the Processes & Methodologies category 0.079% 0.22% 0.25%
Number of daily rates quoted 4 10 17
City of London median daily rate £599 £506 £425
Median daily rate % change year-on-year +18.37% +19.12% +12.96%
10th Percentile £453 £324 £349
90th Percentile £660 £825 £488
Central London median daily rate £559 £525 £425
% change year-on-year +6.38% +23.53% +12.96%
Number of hourly rates quoted 0 0 0
City of London median hourly rate - - -
Central London median hourly rate - - -

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 6324 5855 7542
As % of all contract IT jobs advertised in the City of London 88.35% 87.43% 83.93%
Number of daily rates quoted 5023 4676 5997
City of London median daily rate £513 £475 £465
Median daily rate % change year-on-year +7.89% +2.15% +3.33%
10th Percentile £326 £313 £288
90th Percentile £688 £674 £650
Central London median daily rate £500 £475 £460
% change year-on-year +5.26% +3.26% +2.79%
Number of hourly rates quoted 59 54 72
City of London median hourly rate £20.00 £20.00 £21.00
Median hourly rate % change year-on-year - -4.76% +10.53%
10th Percentile £13.34 £13.58 £10.84
90th Percentile £30.90 £53.54 £46.05
Central London median hourly rate £20.25 £19.00 £20.50
% change year-on-year +6.58% -7.32% +13.92%

Customer Engagement
Job Vacancy Trend in the City of London

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Customer Engagement in the City of London

Customer Engagement
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Engagement in the City of London.

Contractor daily rate trend for Customer Engagement in the City of London

Customer Engagement
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing Customer Engagement in the City of London over the 6 months to 22 November 2017.

Contractor daily rate histogram for Customer Engagement in the City of London

For the 6 months to 22 November 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region with a requirement for Customer Engagement.

1 3 (60.00%) ITIL
1 3 (60.00%) Project Management
1 3 (60.00%) Banking
2 2 (40.00%) SQL Server
2 2 (40.00%) B2B
2 2 (40.00%) SLA
2 2 (40.00%) Microsoft
2 2 (40.00%) Finance
2 2 (40.00%) Agile Software Development
2 2 (40.00%) Investment Management
2 2 (40.00%) Asset Management
2 2 (40.00%) Investment Banking
3 1 (20.00%) Customer Requirements
3 1 (20.00%) Digital Transformation Programme
3 1 (20.00%) Collaborative Working
3 1 (20.00%) Retail Banking
3 1 (20.00%) Marketing
3 1 (20.00%) Data Migration
3 1 (20.00%) DV Cleared
3 1 (20.00%) Security Cleared
3 1 (20.00%) Sitecore
3 1 (20.00%) Product Management
3 1 (20.00%) Capacity Planning
3 1 (20.00%) Waterfall
3 1 (20.00%) User Experience
3 1 (20.00%) Data Centre
3 1 (20.00%) Migration
3 1 (20.00%) Stakeholder Management
3 1 (20.00%) Business Intelligence
3 1 (20.00%) GAP Analysis

Customer Engagement
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Database & Business Intelligence
1 2 (40.00%) SQL Server
General
1 3 (60.00%) Banking
2 2 (40.00%) Finance
2 2 (40.00%) Investment Banking
3 1 (20.00%) Marketing
3 1 (20.00%) Retail
3 1 (20.00%) Retail Banking
Job Titles
1 3 (60.00%) Project Manager
2 2 (40.00%) Asset Management Project Manager
2 2 (40.00%) Banking Project Manager
2 2 (40.00%) Implementation Manager
2 2 (40.00%) Implementation Project Manager
2 2 (40.00%) Project Implementation Manager
3 1 (20.00%) Data Migration Manager
3 1 (20.00%) Data Migration Project Manager
3 1 (20.00%) Digital Product Manager
3 1 (20.00%) Infrastructure Manager
3 1 (20.00%) Migration Manager
3 1 (20.00%) Migration Project Manager
3 1 (20.00%) Product Manager
3 1 (20.00%) Senior Manager
3 1 (20.00%) Senior Project Manager
Miscellaneous
1 1 (20.00%) Data Centre
1 1 (20.00%) User Experience
Processes & Methodologies
1 3 (60.00%) ITIL
1 3 (60.00%) Project Management
2 2 (40.00%) Agile Software Development
2 2 (40.00%) Asset Management
2 2 (40.00%) B2B
2 2 (40.00%) Investment Management
3 1 (20.00%) Business Intelligence
3 1 (20.00%) Capacity Planning
3 1 (20.00%) Collaborative Working
3 1 (20.00%) Customer Requirements
3 1 (20.00%) Data Migration
3 1 (20.00%) Digital Transformation Programme
3 1 (20.00%) GAP Analysis
3 1 (20.00%) Migration
3 1 (20.00%) Product Management
3 1 (20.00%) Stakeholder Management
3 1 (20.00%) Waterfall
Qualifications
1 1 (20.00%) DV Cleared
1 1 (20.00%) Security Cleared
Quality Assurance & Compliance
1 2 (40.00%) SLA
Vendors
1 2 (40.00%) Microsoft
2 1 (20.00%) Sitecore