The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 3 months to 26 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Customer Engagement
London / City of London
Rank 215 257 281
Rank change year-on-year +42 +24  
Permanent jobs citing Customer Engagement 11 16 34
As % of all permanent IT jobs advertised in the City of London 0.22% 0.23% 0.33%
As % of the Processes & Methodologies category 0.24% 0.25% 0.38%
Number of salaries quoted 10 12 23
Median salary £51,250 £73,750 £45,500
Median salary % change year-on-year -30.50% +62.08%  
90% offered a salary of more than £42,250 £65,000 £28,000
10% offered a salary of more than £76,500 £90,000 £80,000
UK excluding London median salary £52,000 £50,000 £55,000
% change year-on-year +4.00% -9.09%  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process and methodology skills.

Process & Methodology Skills
City of London
Permanent job vacancies with a requirement for process and methodology skills 4529 6410 8998
As % of all permanent IT job vacancies advertised in the City of London 90.47% 90.32% 87.76%
Number of salaries quoted 4137 5709 7578
Median salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.16% +4.34%  
90% offered a salary of more than £41,500 £42,500 £37,500
10% offered a salary of more than £87,500 £82,500 £85,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Customer Engagement
Job Vacancy Trend in the City of London

The job posting trend of jobs advertised in the City of London citing Customer Engagement as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in the City of London

Customer Engagement
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the City of London.

Salary trend for Customer Engagement in the City of London

Customer Engagement
Salary Histogram in the City of London

The salary distribution of IT jobs citing Customer Engagement in the City of London over the 3 months to 26 March 2017.

Salary histogram for Customer Engagement in the City of London

Customer Engagement
Top 30 Related IT Skills in the City of London

For the 6 months to 26 March 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region with a requirement for Customer Engagement.

1 11 (55.00%) Agile Software Development
2 8 (40.00%) Microsoft
3 6 (30.00%) Finance
4 5 (25.00%) Linux
4 5 (25.00%) Marketing
5 4 (20.00%) MS Excel
5 4 (20.00%) Java
5 4 (20.00%) Oracle
5 4 (20.00%) SQL Server
5 4 (20.00%) ITIL
5 4 (20.00%) Service Management
5 4 (20.00%) Quality Management
5 4 (20.00%) MVC
6 3 (15.00%) Six Sigma
6 3 (15.00%) Project Management
6 3 (15.00%) ISEB
6 3 (15.00%) IBM
6 3 (15.00%) CheckPoint
6 3 (15.00%) ITSM
6 3 (15.00%) Management Information System
6 3 (15.00%) PRINCE2
6 3 (15.00%) MS Office
6 3 (15.00%) JavaScript
6 3 (15.00%) HTML
6 3 (15.00%) Windows
6 3 (15.00%) COBIT
6 3 (15.00%) QA
6 3 (15.00%) PRINCE2 Practitioner
6 3 (15.00%) QMS
6 3 (15.00%) SaaS

Customer Engagement
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (10.00%) Apache
1 2 (10.00%) CMS
1 2 (10.00%) JBoss
1 2 (10.00%) Oracle SOA Suite
1 2 (10.00%) Umbraco
1 2 (10.00%) WebSphere
2 1 (5.00%) Kentico
2 1 (5.00%) Sitecore CMS
Applications
1 4 (20.00%) MS Excel
2 3 (15.00%) MS Office
Business Applications
1 2 (10.00%) HFM
1 2 (10.00%) Hyperion Enterprise
1 2 (10.00%) Remedy ITSM
Cloud Services
1 3 (15.00%) SaaS
2 2 (10.00%) Amazon AWS
2 2 (10.00%) Microsoft Azure
Communications & Networking
1 2 (10.00%) SSL
1 2 (10.00%) TCP/IP
2 1 (5.00%) Internet
Database & Business Intelligence
1 4 (20.00%) SQL Server
2 3 (15.00%) Big Data
3 2 (10.00%) Data Warehouse
3 2 (10.00%) DB2
3 2 (10.00%) MongoDB
3 2 (10.00%) MySQL
4 1 (5.00%) PostgreSQL
4 1 (5.00%) Power BI
Development Applications
1 1 (5.00%) Atlassian Bamboo
1 1 (5.00%) Git (software)
General
1 6 (30.00%) Finance
2 5 (25.00%) Marketing
3 2 (10.00%) Banking
4 1 (5.00%) Automotive
4 1 (5.00%) Legal
4 1 (5.00%) Retail
Job Titles
1 9 (45.00%) Consultant
2 4 (20.00%) Developer
3 3 (15.00%) ITSM Consultant
3 3 (15.00%) QA Consultant
3 3 (15.00%) QA Leader
3 3 (15.00%) Test Consultant
3 3 (15.00%) Test Leader
4 2 (10.00%) CMS Developer
4 2 (10.00%) PHP Developer
5 1 (5.00%) Analyst
5 1 (5.00%) Architect
5 1 (5.00%) Customer Analyst
5 1 (5.00%) Debt Manager
5 1 (5.00%) Engineering Manager
5 1 (5.00%) Enterprise Architect
5 1 (5.00%) Operations Manager
5 1 (5.00%) Remedy Consultant
5 1 (5.00%) Salesforce Consultant
5 1 (5.00%) Software Consultant
5 1 (5.00%) Technical Consultant
Libraries, Frameworks & Software Standards
1 3 (15.00%) HTML
2 2 (10.00%) .NET
2 2 (10.00%) CodeIgniter
2 2 (10.00%) CSS
2 2 (10.00%) jQuery
2 2 (10.00%) LAMP
2 2 (10.00%) Laravel
2 2 (10.00%) Node.js
2 2 (10.00%) React
2 2 (10.00%) RESTful
2 2 (10.00%) Symfony
2 2 (10.00%) XML
3 1 (5.00%) Mason
3 1 (5.00%) OAuth
3 1 (5.00%) RAML
3 1 (5.00%) REST
3 1 (5.00%) Swagger
3 1 (5.00%) WCF
3 1 (5.00%) WebSockets
3 1 (5.00%) XSLT
Miscellaneous
1 3 (15.00%) Management Information System
2 2 (10.00%) Data Centre
2 2 (10.00%) User Experience
3 1 (5.00%) Analytical Skills
3 1 (5.00%) CMDB
3 1 (5.00%) Cyberthreat
3 1 (5.00%) Mobile Banking
Operating Systems
1 5 (25.00%) Linux
2 3 (15.00%) Windows
3 2 (10.00%) Unix
4 1 (5.00%) CentOS
4 1 (5.00%) Ubuntu
4 1 (5.00%) Windows Server
4 1 (5.00%) Windows Server 2008
4 1 (5.00%) Windows Server 2012
Processes & Methodologies
1 11 (55.00%) Agile Software Development
2 4 (20.00%) ITIL
2 4 (20.00%) MVC
2 4 (20.00%) Quality Management
2 4 (20.00%) Service Management
3 3 (15.00%) ITSM
3 3 (15.00%) PRINCE2
3 3 (15.00%) Process Improvement
3 3 (15.00%) Project Management
3 3 (15.00%) QMS
3 3 (15.00%) SFIA
3 3 (15.00%) Six Sigma
4 2 (10.00%) DevOps
4 2 (10.00%) Microservices
4 2 (10.00%) Performance Management
4 2 (10.00%) Scrum
4 2 (10.00%) Software Delivery
4 2 (10.00%) SOLID
4 2 (10.00%) Test Scripting
4 2 (10.00%) Test Strategy
Programming Languages
1 4 (20.00%) Java
2 3 (15.00%) JavaScript
3 2 (10.00%) C#
3 2 (10.00%) PHP
3 2 (10.00%) SQL
4 1 (5.00%) Bash Shell
4 1 (5.00%) Go
4 1 (5.00%) Perl
4 1 (5.00%) Python
4 1 (5.00%) Ruby
4 1 (5.00%) VBA
Qualifications
1 3 (15.00%) ISEB
1 3 (15.00%) PRINCE2 Practitioner
2 2 (10.00%) ACCA
3 1 (5.00%) Degree
Quality Assurance & Compliance
1 3 (15.00%) COBIT
1 3 (15.00%) QA
System Software
1 2 (10.00%) Active Directory
2 1 (5.00%) VMware Infrastructure
2 1 (5.00%) XenApp
Systems Management
1 1 (5.00%) Kubernetes
1 1 (5.00%) Marathon
1 1 (5.00%) Mesos
1 1 (5.00%) SCCM
Vendors
1 8 (40.00%) Microsoft
2 4 (20.00%) Oracle
3 3 (15.00%) CheckPoint
3 3 (15.00%) IBM
4 2 (10.00%) BMC
4 2 (10.00%) Hyperion
4 2 (10.00%) Remedy
4 2 (10.00%) Zend
5 1 (5.00%) Apigee
5 1 (5.00%) CA
5 1 (5.00%) Citrix
5 1 (5.00%) Salesforce.com
5 1 (5.00%) ServiceNow
5 1 (5.00%) Sitecore
5 1 (5.00%) Tableau
5 1 (5.00%) VMware