Period
to 19 September 2018

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 19 September 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
Central London > City of London
6 months to
19 Sep 2018
Same period 2017 Same period 2016
Rank 327 311 332
Rank change year-on-year -16 +21 +65
Permanent jobs citing Customer Engagement 27 20 25
As % of all permanent IT jobs advertised in the City of London 0.25% 0.20% 0.20%
As % of the Processes & Methodologies category 0.27% 0.21% 0.22%
Number of salaries quoted 26 18 25
City of London median annual salary £58,250 £55,000 £61,250
Median salary % change year-on-year +5.91% -10.20% +2.08%
10th Percentile £27,625 £23,625 £32,000
90th Percentile £82,500 £95,000 £80,000
Central London median annual salary £58,250 £55,000 £57,375
% change year-on-year +5.91% -4.14% -4.38%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 10,149 9,355 11,399
As % of all permanent IT jobs advertised in the City of London 92.21% 91.59% 91.61%
Number of salaries quoted 9,045 8,433 10,436
City of London median annual salary £65,000 £60,000 £60,000
Median salary % change year-on-year +8.33% - +4.35%
10th Percentile £37,000 £36,250 £35,000
90th Percentile £93,750 £92,500 £87,500
Central London median annual salary £62,500 £60,000 £57,500
% change year-on-year +4.17% +4.35% +4.55%

Customer Engagement
Job Vacancy Trend in the City of London

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Customer Engagement in the City of London

Customer Engagement
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the City of London.

Salary trend for Customer Engagement in the City of London

Customer Engagement
Salary Histogram in the City of London

The salary distribution of IT jobs citing Customer Engagement in the City of London over the 6 months to 19 September 2018.

Salary histogram for Customer Engagement in the City of London

Customer Engagement
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the City of London region over the 6 months to 19 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge - 4 £80,000 -
Customer Engagement
Central London

For the 6 months to 19 September 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for Customer Engagement.

1 9 (33.33%) Agile Software Development
1 9 (33.33%) SQL
1 9 (33.33%) SQL Server
1 9 (33.33%) CRM
2 8 (29.63%) Microsoft
2 8 (29.63%) Java
2 8 (29.63%) Amazon AWS
2 8 (29.63%) Problem-Solving
3 7 (25.93%) Marketing
4 6 (22.22%) SAN
5 5 (18.52%) Project Management
5 5 (18.52%) Firewall
5 5 (18.52%) VMware
5 5 (18.52%) Finance
5 5 (18.52%) Windows
5 5 (18.52%) Linux
5 5 (18.52%) Degree
5 5 (18.52%) Big Data
5 5 (18.52%) Analytical Skills
5 5 (18.52%) Windows Server
6 4 (14.81%) Mentoring
6 4 (14.81%) Virtual Machines
6 4 (14.81%) Network Virtualisation
6 4 (14.81%) Relational Database
6 4 (14.81%) Ansible
6 4 (14.81%) Public Cloud
6 4 (14.81%) Azure Active Directory
6 4 (14.81%) SDLC
6 4 (14.81%) ETL Development
6 4 (14.81%) Data Engineering

Customer Engagement
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (14.81%) Apache Spark
1 4 (14.81%) SharePoint
2 1 (3.70%) IIS
Applications
1 3 (11.11%) Microsoft Office
1 3 (11.11%) Microsoft Project
1 3 (11.11%) MS Visio
Business Applications
1 4 (14.81%) Dynamics CRM
Cloud Services
1 8 (29.63%) Amazon AWS
2 4 (14.81%) Amazon EC2
2 4 (14.81%) Amazon S3
2 4 (14.81%) Azure Active Directory
2 4 (14.81%) Cloud Computing
2 4 (14.81%) IaaS
2 4 (14.81%) Microsoft Azure
3 3 (11.11%) SaaS
4 1 (3.70%) Dynamics 365
4 1 (3.70%) Google Analytics
Communications & Networking
1 6 (22.22%) SAN
2 5 (18.52%) Firewall
3 4 (14.81%) BGP
3 4 (14.81%) VPN
4 1 (3.70%) LAN
4 1 (3.70%) WAN
Database & Business Intelligence
1 9 (33.33%) SQL Server
2 5 (18.52%) Big Data
3 4 (14.81%) Apache Hive
3 4 (14.81%) Azure SQL Database
3 4 (14.81%) Data Warehouse
3 4 (14.81%) Hadoop
3 4 (14.81%) MySQL
3 4 (14.81%) Relational Database
3 4 (14.81%) SQL Server 2008
3 4 (14.81%) SQL Server 2012
3 4 (14.81%) SQL Server 2014
3 4 (14.81%) SQL Server Integration Services
3 4 (14.81%) Sqoop
General
1 7 (25.93%) Marketing
2 5 (18.52%) Finance
3 3 (11.11%) Retail
4 1 (3.70%) Publishing
4 1 (3.70%) Telecoms
Job Titles
1 10 (37.04%) Architect
2 9 (33.33%) Solutions Architect
3 5 (18.52%) Cloud Architect
4 4 (14.81%) Azure Architect
4 4 (14.81%) Big Data Engineer
4 4 (14.81%) Cloud Solutions Architect
4 4 (14.81%) Database Engineer
4 4 (14.81%) Senior Database Engineer
5 3 (11.11%) Analyst
5 3 (11.11%) CRM Analyst
5 3 (11.11%) Digital Editor
5 3 (11.11%) Junior
5 3 (11.11%) Junior Analyst
6 2 (7.41%) Account Manager
6 2 (7.41%) Business Analyst
6 2 (7.41%) Digital Architect
6 2 (7.41%) Digital Solutions Architect
6 2 (7.41%) Junior Business Analyst
6 2 (7.41%) Technical Account Manager
6 2 (7.41%) Technical Manager
Libraries, Frameworks & Software Standards
1 4 (14.81%) .NET
1 4 (14.81%) JSON
1 4 (14.81%) Web Services
Miscellaneous
1 5 (18.52%) Analytical Skills
2 4 (14.81%) Public Cloud
3 3 (11.11%) Social Media
4 2 (7.41%) Fintech
5 1 (3.70%) Data Centre
5 1 (3.70%) Hybrid Cloud
5 1 (3.70%) New Media
5 1 (3.70%) Private Cloud
Operating Systems
1 5 (18.52%) Linux
1 5 (18.52%) Windows
1 5 (18.52%) Windows Server
Processes & Methodologies
1 9 (33.33%) Agile Software Development
1 9 (33.33%) CRM
2 8 (29.63%) Problem-Solving
3 5 (18.52%) Project Management
4 4 (14.81%) Campaign Management
4 4 (14.81%) Configuration Management
4 4 (14.81%) Data Engineering
4 4 (14.81%) Data Modelling
4 4 (14.81%) Digital Marketing
4 4 (14.81%) ETL
4 4 (14.81%) ETL Development
4 4 (14.81%) Mentoring
4 4 (14.81%) Network Virtualisation
4 4 (14.81%) Operations Management
4 4 (14.81%) Requirements Analysis
4 4 (14.81%) Scrum
4 4 (14.81%) SDLC
4 4 (14.81%) Technical Architecture
4 4 (14.81%) UML
5 3 (11.11%) Business Analysis
Programming Languages
1 9 (33.33%) SQL
2 8 (29.63%) Java
3 4 (14.81%) Bash Shell
3 4 (14.81%) C++
3 4 (14.81%) Perl
3 4 (14.81%) PHP
3 4 (14.81%) PowerShell
3 4 (14.81%) Python
3 4 (14.81%) Scala
3 4 (14.81%) T-SQL
4 1 (3.70%) C#
4 1 (3.70%) JavaScript
Qualifications
1 5 (18.52%) Degree
2 4 (14.81%) AWS Certification
2 4 (14.81%) MCSA
2 4 (14.81%) MCSE
2 4 (14.81%) Microsoft Certification
System Software
1 4 (14.81%) Active Directory
1 4 (14.81%) HDFS
1 4 (14.81%) Hyper-V
1 4 (14.81%) Virtual Machines
1 4 (14.81%) VMware Infrastructure
Systems Management
1 4 (14.81%) Ansible
1 4 (14.81%) Oozie
1 4 (14.81%) Opscode Chef
1 4 (14.81%) Puppet
1 4 (14.81%) Salt
2 1 (3.70%) FortiGate
Vendors
1 8 (29.63%) Microsoft
2 5 (18.52%) VMware
3 4 (14.81%) Citrix
3 4 (14.81%) Informatica
3 4 (14.81%) SaltStack
4 1 (3.70%) Google