Period
to 14 December 2018

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 14 December 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
Central London > City of London
6 months to
14 Dec 2018
Same period 2017 Same period 2016
Rank 308 308 329
Rank change year-on-year 0 +21 +64
Permanent jobs citing Customer Engagement 32 27 18
As % of all permanent IT jobs advertised in the City of London 0.30% 0.26% 0.16%
As % of the Processes & Methodologies category 0.33% 0.28% 0.17%
Number of salaries quoted 31 23 16
City of London median annual salary £65,000 £47,500 £58,125
Median salary % change year-on-year +36.84% -18.28% +5.68%
10th Percentile £36,250 £19,250 £31,625
90th Percentile £73,750 £95,000 £80,000
Central London median annual salary £65,000 £57,500 £40,000
% change year-on-year +13.04% +43.75% -27.27%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 9,789 9,638 10,311
As % of all permanent IT jobs advertised in the City of London 91.86% 92.93% 90.99%
Number of salaries quoted 8,760 8,697 9,390
City of London median annual salary £65,000 £60,000 £59,500
Median salary % change year-on-year +8.33% +0.84% +3.48%
10th Percentile £36,750 £36,250 £35,000
90th Percentile £95,000 £95,000 £90,000
Central London median annual salary £65,000 £60,000 £57,500
% change year-on-year +8.33% +4.35% -

Customer Engagement
Job Vacancy Trend in the City of London

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Customer Engagement in the City of London

Customer Engagement
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the City of London.

Salary trend for Customer Engagement in the City of London

Customer Engagement
Salary Histogram in the City of London

The salary distribution of IT jobs citing Customer Engagement in the City of London over the 6 months to 14 December 2018.

Salary histogram for Customer Engagement in the City of London

Customer Engagement
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the City of London region over the 6 months to 14 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge - 7 £72,500 -
Customer Engagement
Central London

For the 6 months to 14 December 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for Customer Engagement.

1 13 (40.63%) Marketing
2 12 (37.50%) Agile Software Development
3 10 (31.25%) Microsoft
3 10 (31.25%) SQL
4 9 (28.13%) Microsoft Azure
4 9 (28.13%) Amazon AWS
5 8 (25.00%) Degree
6 7 (21.88%) Scrum
6 7 (21.88%) NHS
6 7 (21.88%) .NET
6 7 (21.88%) SQL Server
6 7 (21.88%) JSON
6 7 (21.88%) PowerShell
6 7 (21.88%) Azure SQL Database
6 7 (21.88%) Matrix Organization
6 7 (21.88%) Problem-Solving
6 7 (21.88%) Value Proposition
7 6 (18.75%) Cloud Computing
7 6 (18.75%) Data Management
7 6 (18.75%) CRM
7 6 (18.75%) Finance
8 5 (15.63%) Microsoft Excel
8 5 (15.63%) Project Management
8 5 (15.63%) Technical Architecture
9 4 (12.50%) Windows Server
9 4 (12.50%) Virtual Machines
9 4 (12.50%) Computer Science Degree
9 4 (12.50%) Network Virtualisation
9 4 (12.50%) Opscode Chef
9 4 (12.50%) Ansible

Customer Engagement
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (12.50%) SharePoint
Applications
1 5 (15.63%) Microsoft Excel
2 4 (12.50%) Microsoft Office
3 3 (9.38%) Microsoft Project
3 3 (9.38%) MS Visio
4 2 (6.25%) Microsoft PowerPoint
Business Applications
1 3 (9.38%) Dynamics CRM
2 1 (3.13%) Workfront
Cloud Services
1 9 (28.13%) Amazon AWS
1 9 (28.13%) Microsoft Azure
2 6 (18.75%) Cloud Computing
3 4 (12.50%) Amazon EC2
3 4 (12.50%) Amazon S3
3 4 (12.50%) Azure Active Directory
3 4 (12.50%) IaaS
4 3 (9.38%) Azure Data Factory
Communications & Networking
1 4 (12.50%) BGP
1 4 (12.50%) Firewall
1 4 (12.50%) SAN
1 4 (12.50%) VPN
Database & Business Intelligence
1 7 (21.88%) Azure SQL Database
1 7 (21.88%) SQL Server
2 4 (12.50%) MySQL
3 3 (9.38%) Data Lake
3 3 (9.38%) Data Mining
3 3 (9.38%) Data Warehouse
3 3 (9.38%) Microsoft Analysis Services
3 3 (9.38%) Power BI
3 3 (9.38%) PowerPivot
3 3 (9.38%) SQL Server Analysis Services
3 3 (9.38%) SQL Server Integration Services
Development Applications
1 1 (3.13%) JIRA
1 1 (3.13%) Visual Studio
General
1 13 (40.63%) Marketing
2 6 (18.75%) Finance
3 4 (12.50%) Retail
4 1 (3.13%) Banking
4 1 (3.13%) Games
4 1 (3.13%) Telecoms
Job Titles
1 9 (28.13%) Architect
2 8 (25.00%) Solutions Architect
3 5 (15.63%) Azure Architect
3 5 (15.63%) Cloud Architect
4 4 (12.50%) Analyst
4 4 (12.50%) Cloud Solutions Architect
4 4 (12.50%) Technical Manager
5 3 (9.38%) Business Intelligence Developer
5 3 (9.38%) Consultant
5 3 (9.38%) CRM Analyst
5 3 (9.38%) Dashboard Developer
5 3 (9.38%) Developer
5 3 (9.38%) Junior
5 3 (9.38%) Junior Analyst
6 2 (6.25%) Business Analyst
6 2 (6.25%) CRM Business Analyst
6 2 (6.25%) Junior Business Analyst
6 2 (6.25%) Presales Consultant
7 1 (3.13%) Account Manager
7 1 (3.13%) Technical Account Manager
Libraries, Frameworks & Software Standards
1 7 (21.88%) .NET
1 7 (21.88%) JSON
2 4 (12.50%) Web Services
3 1 (3.13%) XML
Miscellaneous
1 7 (21.88%) NHS
2 4 (12.50%) Public Cloud
3 3 (9.38%) Analytical Skills
3 3 (9.38%) Fintech
4 2 (6.25%) Reinsurance
5 1 (3.13%) Digital Media
5 1 (3.13%) Marketing Technology
Operating Systems
1 4 (12.50%) Linux
1 4 (12.50%) Windows
1 4 (12.50%) Windows Server
Processes & Methodologies
1 12 (37.50%) Agile Software Development
2 7 (21.88%) Matrix Organization
2 7 (21.88%) Problem-Solving
2 7 (21.88%) Scrum
2 7 (21.88%) Value Proposition
3 6 (18.75%) CRM
3 6 (18.75%) Data Management
4 5 (15.63%) Project Management
4 5 (15.63%) Technical Architecture
5 4 (12.50%) Analytics
5 4 (12.50%) Change Management
5 4 (12.50%) Computer Science
5 4 (12.50%) Configuration Management
5 4 (12.50%) Data Analysis
5 4 (12.50%) Network Virtualisation
5 4 (12.50%) Operations Management
6 3 (9.38%) Collaborative Working
6 3 (9.38%) Creative Thinking
6 3 (9.38%) Deadline-Driven
6 3 (9.38%) UML
Programming Languages
1 10 (31.25%) SQL
2 7 (21.88%) PowerShell
3 4 (12.50%) Bash Shell
3 4 (12.50%) C++
3 4 (12.50%) Java
3 4 (12.50%) Perl
3 4 (12.50%) PHP
3 4 (12.50%) Python
4 3 (9.38%) Data Analysis Expressions (DAX)
4 3 (9.38%) T-SQL
Qualifications
1 8 (25.00%) Degree
2 4 (12.50%) AWS Certification
2 4 (12.50%) Computer Science Degree
2 4 (12.50%) MCSA
2 4 (12.50%) MCSE
2 4 (12.50%) Microsoft Certification
3 1 (3.13%) PMI Certification
3 1 (3.13%) PMP
Quality Assurance & Compliance
1 3 (9.38%) QA
2 1 (3.13%) PMO
System Software
1 4 (12.50%) Active Directory
1 4 (12.50%) Hyper-V
1 4 (12.50%) Virtual Machines
1 4 (12.50%) VMware Infrastructure
Systems Management
1 4 (12.50%) Ansible
1 4 (12.50%) Opscode Chef
1 4 (12.50%) Puppet
1 4 (12.50%) Salt
Vendors
1 10 (31.25%) Microsoft
2 4 (12.50%) Citrix
2 4 (12.50%) SaltStack
2 4 (12.50%) VMware
3 1 (3.13%) Adobe
3 1 (3.13%) Marketo
3 1 (3.13%) Oracle
3 1 (3.13%) Reuters
3 1 (3.13%) Salesforce.com
3 1 (3.13%) Selligent