Period
to 24 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
Central London > City of London
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 303 339 392
Rank change year-on-year +36 +53 +28
Permanent jobs citing Customer Engagement 23 14 32
As % of all permanent IT jobs advertised in the City of London 0.23% 0.12% 0.19%
As % of the Processes & Methodologies category 0.25% 0.13% 0.21%
Number of salaries quoted 19 14 19
City of London median annual salary £47,500 £61,250 £55,000
Median salary % change year-on-year -22.45% +11.36% -15.38%
10th Percentile £17,500 £31,475 £40,250
90th Percentile £95,000 £79,250 £85,500
Central London median annual salary £52,500 £34,000 £55,000
% change year-on-year +54.41% -38.18% -15.38%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 9209 10393 15217
As % of all permanent IT jobs advertised in the City of London 90.14% 89.42% 89.17%
Number of salaries quoted 8310 9470 13192
City of London median annual salary £60,000 £60,000 £57,500
Median salary % change year-on-year - +4.35% +4.55%
10th Percentile £36,250 £35,000 £33,750
90th Percentile £95,000 £90,000 £87,500
Central London median annual salary £60,000 £57,500 £57,500
% change year-on-year +4.35% - +4.55%

Customer Engagement
Job Vacancy Trend in the City of London

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Customer Engagement in the City of London

Customer Engagement
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the City of London.

Salary trend for Customer Engagement in the City of London

Customer Engagement
Salary Histogram in the City of London

The salary distribution of IT jobs citing Customer Engagement in the City of London over the 6 months to 24 November 2017.

Salary histogram for Customer Engagement in the City of London

For the 6 months to 24 November 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region with a requirement for Customer Engagement.

1 15 (65.22%) Finance
2 7 (30.43%) HTML
2 7 (30.43%) QA
3 6 (26.09%) Marketing
3 6 (26.09%) C#
3 6 (26.09%) ITIL
3 6 (26.09%) Microsoft Excel
3 6 (26.09%) Microsoft
3 6 (26.09%) Agile Software Development
4 4 (17.39%) Retail
4 4 (17.39%) Python
4 4 (17.39%) JavaScript
4 4 (17.39%) SQL Server
4 4 (17.39%) Microsoft Azure
5 3 (13.04%) Test Scripting
5 3 (13.04%) Test Automation
5 3 (13.04%) Hedge funds
5 3 (13.04%) Computer Science
5 3 (13.04%) Copywriting
5 3 (13.04%) Remedy ITSM
5 3 (13.04%) Email Marketing
5 3 (13.04%) Performance Management
5 3 (13.04%) Tableau
5 3 (13.04%) Test Strategy
5 3 (13.04%) Office 365
5 3 (13.04%) Big Data
5 3 (13.04%) LexisNexis
5 3 (13.04%) User Experience
5 3 (13.04%) Analytical Skills
5 3 (13.04%) Remote Desktop

Customer Engagement
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (8.70%) Umbraco
2 1 (4.35%) CMS
2 1 (4.35%) SAS
Applications
1 6 (26.09%) Microsoft Excel
2 3 (13.04%) Microsoft Office
2 3 (13.04%) Microsoft PowerPoint
Business Applications
1 3 (13.04%) HFM
1 3 (13.04%) Hyperion Enterprise
1 3 (13.04%) Remedy ITSM
1 3 (13.04%) Visualfiles
2 2 (8.70%) Eloqua
2 2 (8.70%) SAP S/4HANA
Cloud Services
1 4 (17.39%) Microsoft Azure
2 3 (13.04%) Office 365
3 1 (4.35%) Adobe Analytics
3 1 (4.35%) Amazon AWS
3 1 (4.35%) Heroku
Communications & Networking
1 3 (13.04%) Remote Desktop
1 3 (13.04%) VPN
2 2 (8.70%) Internet
Database & Business Intelligence
1 4 (17.39%) SQL Server
2 3 (13.04%) Big Data
2 3 (13.04%) Data Warehouse
2 3 (13.04%) Power BI
3 1 (4.35%) Essbase
Development Applications
1 3 (13.04%) JIRA
2 1 (4.35%) Git (software)
2 1 (4.35%) Jenkins
2 1 (4.35%) TeamCity
General
1 15 (65.22%) Finance
2 6 (26.09%) Marketing
3 4 (17.39%) Retail
4 3 (13.04%) Financial Institution
4 3 (13.04%) Legal
5 2 (8.70%) Banking
5 2 (8.70%) Brand Awareness
Job Titles
1 7 (30.43%) Consultant
2 3 (13.04%) Analyst
2 3 (13.04%) Hyperion Consultant
2 3 (13.04%) ITSM Consultant
2 3 (13.04%) Junior
2 3 (13.04%) Junior Consultant
2 3 (13.04%) QA Consultant
2 3 (13.04%) QA Leader
2 3 (13.04%) QA Manager
2 3 (13.04%) QA Test Manager
2 3 (13.04%) Service Analyst
2 3 (13.04%) Service Desk Analyst
2 3 (13.04%) Test Consultant
2 3 (13.04%) Test Leader
2 3 (13.04%) Test Manager
3 2 (8.70%) .NET Developer
3 2 (8.70%) Account Executive
3 2 (8.70%) Marketing Executive
3 2 (8.70%) SAP Architect
3 2 (8.70%) SAP Solutions Architect
Libraries, Frameworks & Software Standards
1 7 (30.43%) HTML
2 3 (13.04%) .NET
2 3 (13.04%) Ajax
2 3 (13.04%) CSS
2 3 (13.04%) XML
3 2 (8.70%) .NET Framework
3 2 (8.70%) SAP Fiori
3 2 (8.70%) Web Services
4 1 (4.35%) ASP.NET
4 1 (4.35%) Node.js
4 1 (4.35%) Razor View Engine
Miscellaneous
1 3 (13.04%) Analytical Skills
1 3 (13.04%) Computer Science
1 3 (13.04%) Hedge funds
1 3 (13.04%) User Experience
2 2 (8.70%) Greenfield Project
2 2 (8.70%) Internet of Things
2 2 (8.70%) Mobile App
3 1 (4.35%) Social Media
Operating Systems
1 1 (4.35%) Windows
Processes & Methodologies
1 6 (26.09%) Agile Software Development
1 6 (26.09%) ITIL
2 3 (13.04%) Business Intelligence
2 3 (13.04%) Case Management
2 3 (13.04%) Copywriting
2 3 (13.04%) CRM
2 3 (13.04%) E-Commerce
2 3 (13.04%) Email Marketing
2 3 (13.04%) Global Marketing
2 3 (13.04%) ITSM
2 3 (13.04%) Performance Management
2 3 (13.04%) Software Engineering
2 3 (13.04%) Test Automation
2 3 (13.04%) Test Scripting
2 3 (13.04%) Test Strategy
3 2 (8.70%) Creative Thinking
3 2 (8.70%) Credit Risk Analysis
3 2 (8.70%) Innovation Management
3 2 (8.70%) Matrix Organization
3 2 (8.70%) Personalization
Programming Languages
1 6 (26.09%) C#
2 4 (17.39%) JavaScript
2 4 (17.39%) Python
3 3 (13.04%) Java
4 1 (4.35%) ES6
4 1 (4.35%) SQL
4 1 (4.35%) T-SQL
Qualifications
1 3 (13.04%) ACCA
1 3 (13.04%) Degree
1 3 (13.04%) ISEB
1 3 (13.04%) ITIL Certification
Quality Assurance & Compliance
1 7 (30.43%) QA
Vendors
1 6 (26.09%) Microsoft
2 3 (13.04%) BMC
2 3 (13.04%) Citrix
2 3 (13.04%) Hyperion
2 3 (13.04%) LexisNexis
2 3 (13.04%) Oracle
2 3 (13.04%) Remedy
2 3 (13.04%) Snow
2 3 (13.04%) Tableau
3 2 (8.70%) Salesforce.com
3 2 (8.70%) SAP
4 1 (4.35%) Adobe