Period
to 25 February 2018

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 25 February 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
Central London > City of London
6 months to
25 Feb 2018
Same period 2017 Same period 2016
Rank 307 329 362
Rank change year-on-year +22 +33 +31
Permanent jobs citing Customer Engagement 31 16 28
As % of all permanent IT jobs advertised in the City of London 0.29% 0.15% 0.20%
As % of the Processes & Methodologies category 0.32% 0.17% 0.22%
Number of salaries quoted 27 12 18
City of London median annual salary £55,000 £50,000 £61,250
Median salary % change year-on-year +10.00% -18.37% +16.67%
10th Percentile £25,750 £31,875 £49,550
90th Percentile £95,000 £68,500 £90,375
Central London median annual salary £57,500 £45,000 £60,000
% change year-on-year +27.78% -25.00% +14.29%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 9,680 9,314 12,567
As % of all permanent IT jobs advertised in the City of London 91.11% 89.59% 89.76%
Number of salaries quoted 8,618 8,478 11,083
City of London median annual salary £62,250 £60,000 £57,500
Median salary % change year-on-year +3.75% +4.35% +4.55%
10th Percentile £37,000 £35,750 £35,750
90th Percentile £95,000 £92,500 £90,000
Central London median annual salary £60,000 £58,000 £57,500
% change year-on-year +3.45% +0.87% +4.55%

Customer Engagement
Job Vacancy Trend in the City of London

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Customer Engagement in the City of London

Customer Engagement
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in the City of London.

Salary trend for Customer Engagement in the City of London

Customer Engagement
Salary Histogram in the City of London

The salary distribution of IT jobs citing Customer Engagement in the City of London over the 6 months to 25 February 2018.

Salary histogram for Customer Engagement in the City of London

For the 6 months to 25 February 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for Customer Engagement.

1 16 (51.61%) Agile Software Development
2 11 (35.48%) Microsoft
3 9 (29.03%) Finance
4 8 (25.81%) QA
4 8 (25.81%) Microsoft Azure
5 7 (22.58%) SQL
5 7 (22.58%) ITIL
5 7 (22.58%) Analytics
6 5 (16.13%) Test Strategy
6 5 (16.13%) SDLC
6 5 (16.13%) SQL Server
6 5 (16.13%) C#
6 5 (16.13%) Data Warehouse
6 5 (16.13%) Business Intelligence
6 5 (16.13%) Quality Management
6 5 (16.13%) ISEB
6 5 (16.13%) Test Automation
6 5 (16.13%) Test Management
6 5 (16.13%) Test Scripting
7 4 (12.90%) Project Management
7 4 (12.90%) Salesforce.com
7 4 (12.90%) Legal
7 4 (12.90%) ETL
7 4 (12.90%) Python
7 4 (12.90%) HTML
7 4 (12.90%) Java
7 4 (12.90%) Office 365
8 3 (9.68%) SaaS
8 3 (9.68%) LexisNexis
8 3 (9.68%) Case Management

Customer Engagement
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.45%) Umbraco
2 1 (3.23%) CMS
2 1 (3.23%) JBoss
2 1 (3.23%) SAS
2 1 (3.23%) WildFly
Applications
1 3 (9.68%) Microsoft Excel
1 3 (9.68%) Microsoft Office
1 3 (9.68%) Microsoft PowerPoint
Business Applications
1 3 (9.68%) Carpe Diem
1 3 (9.68%) Elite 3E
1 3 (9.68%) Remedy ITSM
1 3 (9.68%) Visualfiles
2 1 (3.23%) SAP S/4HANA
Cloud Services
1 8 (25.81%) Microsoft Azure
2 4 (12.90%) Office 365
3 3 (9.68%) SaaS
4 2 (6.45%) Amazon AWS
4 2 (6.45%) IaaS
4 2 (6.45%) PaaS
5 1 (3.23%) Azure Active Directory
Communications & Networking
1 3 (9.68%) Remote Desktop
1 3 (9.68%) VPN
2 2 (6.45%) SMS
3 1 (3.23%) Firewall
3 1 (3.23%) Internet
Database & Business Intelligence
1 5 (16.13%) Data Warehouse
1 5 (16.13%) SQL Server
2 1 (3.23%) MySQL
2 1 (3.23%) Relational Database
Development Applications
1 3 (9.68%) JIRA
General
1 9 (29.03%) Finance
2 4 (12.90%) Legal
3 3 (9.68%) Financial Institution
4 2 (6.45%) Banking
4 2 (6.45%) Marketing
4 2 (6.45%) Retail
5 1 (3.23%) Law
Job Titles
1 7 (22.58%) Consultant
2 5 (16.13%) Analyst
2 5 (16.13%) Data Warehouse Manager
2 5 (16.13%) Developer
3 4 (12.90%) Test Manager
4 3 (9.68%) Architect
4 3 (9.68%) Implementation Consultant
4 3 (9.68%) ITSM Consultant
4 3 (9.68%) Junior
4 3 (9.68%) Junior Consultant
4 3 (9.68%) Service Analyst
4 3 (9.68%) Service Desk Analyst
4 3 (9.68%) Solutions Architect
5 2 (6.45%) Account Executive
5 2 (6.45%) Azure Architect
5 2 (6.45%) Business Analyst
5 2 (6.45%) Implementation Analyst
5 2 (6.45%) QA Test Manager
5 2 (6.45%) Salesforce Consultant
5 2 (6.45%) Test Leader
Libraries, Frameworks & Software Standards
1 4 (12.90%) HTML
2 3 (9.68%) Ajax
2 3 (9.68%) XML
3 2 (6.45%) .NET
3 2 (6.45%) .NET Framework
3 2 (6.45%) Mason
3 2 (6.45%) Web Services
4 1 (3.23%) EJB
4 1 (3.23%) Hibernate
4 1 (3.23%) REST
4 1 (3.23%) RxJava
4 1 (3.23%) RxSwift
4 1 (3.23%) SAP Fiori
Miscellaneous
1 3 (9.68%) Computer Science
1 3 (9.68%) Hedge funds
2 2 (6.45%) Greenfield Project
2 2 (6.45%) Mobile App
2 2 (6.45%) User Experience
3 1 (3.23%) Analytical Skills
3 1 (3.23%) Animation
3 1 (3.23%) Credit Risk
3 1 (3.23%) Data Centre
3 1 (3.23%) Fintech
3 1 (3.23%) Internet of Things
3 1 (3.23%) Social Media
Operating Systems
1 1 (3.23%) Android
1 1 (3.23%) Apple iOS
1 1 (3.23%) Windows
1 1 (3.23%) Windows 10
Processes & Methodologies
1 16 (51.61%) Agile Software Development
2 7 (22.58%) Analytics
2 7 (22.58%) ITIL
3 5 (16.13%) Business Intelligence
3 5 (16.13%) Quality Management
3 5 (16.13%) SDLC
3 5 (16.13%) Test Automation
3 5 (16.13%) Test Management
3 5 (16.13%) Test Scripting
3 5 (16.13%) Test Strategy
4 4 (12.90%) ETL
4 4 (12.90%) Project Management
5 3 (9.68%) Case Management
5 3 (9.68%) E-Commerce
5 3 (9.68%) ITSM
5 3 (9.68%) TDD
6 2 (6.45%) Continuous Integration
6 2 (6.45%) Document Management
6 2 (6.45%) Mobile Application Development
6 2 (6.45%) User Stories
Programming Languages
1 7 (22.58%) SQL
2 5 (16.13%) C#
3 4 (12.90%) Java
3 4 (12.90%) Python
4 3 (9.68%) JavaScript
5 1 (3.23%) Apple Swift
5 1 (3.23%) PHP
5 1 (3.23%) PL/SQL
5 1 (3.23%) T-SQL
Qualifications
1 5 (16.13%) ISEB
2 3 (9.68%) Degree
2 3 (9.68%) ITIL Certification
3 2 (6.45%) MCSA
3 2 (6.45%) MCSE
3 2 (6.45%) Microsoft Certification
4 1 (3.23%) PhD
Quality Assurance & Compliance
1 8 (25.81%) QA
2 1 (3.23%) ISO/IEC 27001
2 1 (3.23%) SLA
System Software
1 1 (3.23%) Active Directory
Systems Management
1 1 (3.23%) Microsoft Intune
Vendors
1 11 (35.48%) Microsoft
2 4 (12.90%) Salesforce.com
3 3 (9.68%) BMC
3 3 (9.68%) Citrix
3 3 (9.68%) Intapp
3 3 (9.68%) LexisNexis
3 3 (9.68%) Remedy
3 3 (9.68%) Snow
4 1 (3.23%) F5
4 1 (3.23%) Oracle
4 1 (3.23%) SAP
4 1 (3.23%) Yahoo!