The following table provides summary statistics for contract job vacancies advertised in the East Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 24 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England / East Midlands
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 62 63 68
Rank change year-on-year +1 +5  
Contract jobs citing Service Management 42 34 31
As % of all contract IT jobs advertised in the East Midlands 2.79% 2.21% 1.91%
As % of the Processes & Methodologies category 3.28% 2.70% 2.48%
Number of daily rates quoted 27 18 17
Median daily rate £350 £339 £400
Median daily rate % change year-on-year +3.39% -15.37%  
90% offered a daily rate of more than £288 £145 £120
10% offered a daily rate of more than £510 £403 £425
UK excluding London median daily rate £400 £402 £375
% change year-on-year -0.37% +7.06%  
Number of hourly rates quoted 2 3 3
Median hourly rate £12.86 £11.50 £19.00
Median hourly rate % change year-on-year +11.84% -39.47%  
90% offered a hourly rate of more than £12.35 £11.00 £11.40
10% offered a hourly rate of more than £13.37 £11.90 £21.80
UK excluding London median hourly rate £17.50 £14.75 £13.35
% change year-on-year +18.64% +10.48%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East Midlands with a requirement for process and methodology skills.

Contract Process & Methodology Skills
East Midlands
Contract job vacancies with a requirement for process and methodology skills 1280 1261 1251
As % of all contract IT job vacancies advertised in the East Midlands 85.05% 82.10% 77.17%
Number of daily rates quoted 810 778 769
Median daily rate £410 £420 £395
Median daily rate % change year-on-year -2.38% +6.32%  
90% offered a daily rate of more than £300 £288 £240
10% offered a daily rate of more than £525 £580 £550
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26%  
Number of hourly rates quoted 46 32 28
Median hourly rate £35.00 £14.75 £19.08
Median hourly rate % change year-on-year +137.28% -22.69%  
90% offered a hourly rate of more than £12.80 £11.50 £11.00
10% offered a hourly rate of more than £50.00 £33.15 £47.50
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

Service Management
Job Vacancy Trend in the East Midlands

The job posting trend of jobs advertised in the East Midlands citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the East Midlands

Service Management
Contractor Daily Rate Trend in the East Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the East Midlands.

Contractor daily rate trend for Service Management in the East Midlands

Service Management
Contractor Daily Rate Histogram in the East Midlands

The daily rate distribution of IT jobs citing Service Management in the East Midlands over the 3 months to 24 June 2017.

Contractor daily rate histogram for Service Management in the East Midlands

Service Management
Contractor Hourly Rate Trend in the East Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the East Midlands.

Contractor hourly rate trend for Service Management in the East Midlands

Service Management
Contract Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the East Midlands region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire +4 14 £300 -14.28% 1
Leicestershire +1 11 £309 - 2
Nottinghamshire -4 6 £371 +147.50% 3
Derbyshire -25 4 £383 +16.97% 2
Service Management
England

For the 6 months to 24 June 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East Midlands region with a requirement for Service Management.

1 44 (66.67%) ITIL
2 35 (53.03%) ITSM
3 26 (39.39%) Finance
4 23 (34.85%) Microsoft
4 23 (34.85%) Windows
5 21 (31.82%) Microsoft Office
6 20 (30.30%) SQL
7 15 (22.73%) ITIL Certification
8 14 (21.21%) Project Management
8 14 (21.21%) Service Delivery
9 12 (18.18%) SQL Server
10 10 (15.15%) Release Management
10 10 (15.15%) Oracle
10 10 (15.15%) SLA
11 9 (13.64%) Incident Management
11 9 (13.64%) Analytical Skills
12 8 (12.12%) Management Information System
12 8 (12.12%) Active Directory
12 8 (12.12%) PRINCE2
13 7 (10.61%) Retail
13 7 (10.61%) ITIL V3
13 7 (10.61%) SCCM
13 7 (10.61%) SC Cleared
13 7 (10.61%) Security Cleared
14 6 (9.09%) Microsoft Azure
14 6 (9.09%) Degree
14 6 (9.09%) Office 365
14 6 (9.09%) Oracle Database
14 6 (9.09%) Data Centre
14 6 (9.09%) Windows Server

Service Management
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.55%) CMS
1 3 (4.55%) WebSphere
2 1 (1.52%) MS Exchange
Applications
1 21 (31.82%) Microsoft Office
2 2 (3.03%) Microsoft Excel
Business Applications
1 3 (4.55%) Remedy ITSM
2 1 (1.52%) Oracle EBS R12
2 1 (1.52%) Oracle Payroll
Cloud Services
1 6 (9.09%) Microsoft Azure
1 6 (9.09%) Office 365
2 1 (1.52%) Amazon AWS
Communications & Networking
1 6 (9.09%) Firewall
2 5 (7.58%) TCP/IP
3 4 (6.06%) BGP
3 4 (6.06%) Cisco ASA
3 4 (6.06%) ICMP
3 4 (6.06%) Wireless
4 1 (1.52%) DNS
4 1 (1.52%) Skype
4 1 (1.52%) VLAN
4 1 (1.52%) WAN
Database & Business Intelligence
1 12 (18.18%) SQL Server
2 6 (9.09%) Oracle Database
3 3 (4.55%) Oracle Database 10g
3 3 (4.55%) Oracle Reports
4 1 (1.52%) MongoDB
4 1 (1.52%) SQL Server 2014
4 1 (1.52%) SQL Server 2016
4 1 (1.52%) SQL Server Integration Services
4 1 (1.52%) SQL Server Reporting Services
Development Applications
1 3 (4.55%) Dreamweaver
1 3 (4.55%) ProC
2 1 (1.52%) Git (software)
2 1 (1.52%) Team Foundation Server
General
1 26 (39.39%) Finance
2 7 (10.61%) Retail
3 3 (4.55%) Legal
4 1 (1.52%) Banking
Job Titles
1 20 (30.30%) Analyst
2 11 (16.67%) IT Analyst
3 10 (15.15%) Applications Support
4 9 (13.64%) Business Analyst
5 7 (10.61%) Service Analyst
6 6 (9.09%) Business IT Analyst
6 6 (9.09%) Consultant
6 6 (9.09%) IT Business Analyst
6 6 (9.09%) Service Manager
6 6 (9.09%) Support Analyst
7 5 (7.58%) Architect
7 5 (7.58%) Service Management Analyst
7 5 (7.58%) Technical Consultant
8 4 (6.06%) Developer
8 4 (6.06%) IT Manager
8 4 (6.06%) IT Support
8 4 (6.06%) ITSM Analyst
8 4 (6.06%) Project Manager
8 4 (6.06%) SQL Analyst
8 4 (6.06%) SQL Support Analyst
Libraries, Frameworks & Software Standards
1 4 (6.06%) CSS
1 4 (6.06%) HTML
2 2 (3.03%) .NET
3 1 (1.52%) AngularJS
3 1 (1.52%) ASP.NET
3 1 (1.52%) ASP.NET MVC
3 1 (1.52%) COM
Miscellaneous
1 9 (13.64%) Analytical Skills
2 8 (12.12%) Management Information System
3 6 (9.09%) Data Centre
4 4 (6.06%) Video Conferencing
5 3 (4.55%) Freedom of Information
5 3 (4.55%) Social Media
5 3 (4.55%) User Experience
5 3 (4.55%) VLE
6 2 (3.03%) Computer Science
6 2 (3.03%) Smart Meter
7 1 (1.52%) Data Protection Act
7 1 (1.52%) Greenfield Project
7 1 (1.52%) Mobile App
7 1 (1.52%) Virtual Team
Operating Systems
1 23 (34.85%) Windows
2 6 (9.09%) Windows Server
3 5 (7.58%) Windows Server 2008
3 5 (7.58%) Windows Server 2012
4 4 (6.06%) Unix
5 3 (4.55%) AIX
6 2 (3.03%) Linux
7 1 (1.52%) CentOS
7 1 (1.52%) Ubuntu
7 1 (1.52%) Windows 7
Processes & Methodologies
1 44 (66.67%) ITIL
2 35 (53.03%) ITSM
3 14 (21.21%) Project Management
3 14 (21.21%) Service Delivery
4 10 (15.15%) Release Management
5 9 (13.64%) Incident Management
6 8 (12.12%) PRINCE2
7 7 (10.61%) ITIL V3
8 6 (9.09%) Change Management
8 6 (9.09%) Stakeholder Management
9 5 (7.58%) Line Management
9 5 (7.58%) Problem Management
9 5 (7.58%) Process Improvement
9 5 (7.58%) Statistics
9 5 (7.58%) Technical Analysis
10 4 (6.06%) Information Security
10 4 (6.06%) Network Design
10 4 (6.06%) Network Monitoring
10 4 (6.06%) Presales
10 4 (6.06%) Supplier Management
Programming Languages
1 20 (30.30%) SQL
2 5 (7.58%) PL/SQL
3 3 (4.55%) Shell Script
4 1 (1.52%) C#
4 1 (1.52%) JavaScript
4 1 (1.52%) PowerShell
4 1 (1.52%) VB
4 1 (1.52%) VBScript
Qualifications
1 15 (22.73%) ITIL Certification
2 7 (10.61%) SC Cleared
2 7 (10.61%) Security Cleared
3 6 (9.09%) Cisco Certification
3 6 (9.09%) Degree
4 4 (6.06%) CCNP
5 3 (4.55%) ISEB
6 2 (3.03%) CCDP
6 2 (3.03%) CCNA
6 2 (3.03%) CISSP
6 2 (3.03%) DV Cleared
6 2 (3.03%) MCSE
6 2 (3.03%) Microsoft Certification
7 1 (1.52%) APMP
7 1 (1.52%) Computer Science Degree
7 1 (1.52%) PRINCE2 Certification
Quality Assurance & Compliance
1 10 (15.15%) SLA
2 1 (1.52%) COBIT
2 1 (1.52%) ISO/IEC 20000
System Software
1 8 (12.12%) Active Directory
2 1 (1.52%) Virtual Machines
Systems Management
1 7 (10.61%) SCCM
2 5 (7.58%) OVSD
3 4 (6.06%) Microsoft Intune
4 1 (1.52%) Nagios
Vendors
1 23 (34.85%) Microsoft
2 10 (15.15%) Oracle
3 5 (7.58%) HP
4 4 (6.06%) Cisco
4 4 (6.06%) Palo Alto
5 3 (4.55%) Blackboard
5 3 (4.55%) Remedy
5 3 (4.55%) Retek
6 1 (1.52%) BMC
6 1 (1.52%) IBM
6 1 (1.52%) LANDesk
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