Period
to 18 January 2022

The following table provides summary statistics for contract job vacancies advertised in the East Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 18 January 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > East Midlands
6 months to
18 Jan 2022
Same period 2021 Same period 2020
Rank 48 38 79
Rank change year-on-year -10 +41 +27
Contract jobs citing Service Management 56 31 35
As % of all contract jobs advertised in the East Midlands 3.68% 3.95% 2.06%
As % of the Processes & Methodologies category 4.45% 4.87% 2.50%
Number of daily rates quoted 14 12 12
10th Percentile £128 £127 £151
25th Percentile £146 £388 £197
Median daily rate (50th Percentile) £390 £488 £398
Median % change year-on-year -20.00% +22.64% +27.20%
75th Percentile £516 £500 £531
90th Percentile £750 - £735
England median daily rate £495 £475 £460
% change year-on-year +4.21% +3.26% +8.24%
Number of hourly rates quoted 8 0 9
10th Percentile £13.73 - £10.00
25th Percentile £14.68 - £10.29
Median hourly rate £17.00 - £16.50
75th Percentile £17.50 - -
90th Percentile - - -
England median hourly rate £16.63 £22.50 £17.25
% change year-on-year -26.11% +30.43% +2.31%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
East Midlands
Contract vacancies with a requirement for process or methodology skills 1,258 637 1,398
As % of all contract IT jobs advertised in the East Midlands 82.60% 81.25% 82.33%
Number of daily rates quoted 951 393 772
10th Percentile £213 £220 £238
25th Percentile £345 £320 £313
Median daily rate (50th Percentile) £425 £400 £400
Median % change year-on-year +6.25% - -1.23%
75th Percentile £515 £476 £488
90th Percentile £600 £575 £575
England median daily rate £525 £475 £475
% change year-on-year +10.53% - -
Number of hourly rates quoted 69 27 86
10th Percentile £8.94 £9.31 £10.79
25th Percentile £9.75 £11.07 £11.61
Median hourly rate £15.00 £16.00 £16.20
Median % change year-on-year -6.25% -1.23% +8.87%
75th Percentile £20.00 £37.04 £21.88
90th Percentile £36.60 £47.50 £46.45
England median hourly rate £25.00 £26.79 £21.00
% change year-on-year -6.68% +27.57% -3.49%

Service Management
Job Vacancy Trend in the East Midlands

Job postings citing Service Management as a proportion of all IT jobs advertised in the East Midlands.

Job vacancy trend for Service Management in the East Midlands

Service Management
Contractor Daily Rate Trend in the East Midlands

3-month moving average daily rate quoted in jobs citing Service Management in the East Midlands.

Daily rate trend for Service Management in the East Midlands

Service Management
Daily Rate Histogram in the East Midlands

Daily rate distribution for jobs citing Service Management in the East Midlands over the 6 months to 18 January 2022.

Daily rate histogram for Service Management in the East Midlands

Service Management
Contractor Hourly Rate Trend in the East Midlands

3-month moving average hourly rates quoted in jobs citing Service Management in the East Midlands.

Hourly rate trend for Service Management in the East Midlands

Service Management
Contract Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the East Midlands region over the 6 months to 18 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire +1 22 £825 +73.32% 1
Nottinghamshire -18 21 £450 -10.00% 13
Lincolnshire - 6 £135 - 1
Leicestershire -8 2 £500 - 1
Derbyshire -17 2 £217 -56.70% 2
Service Management
England

For the 6 months to 18 January 2022, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East Midlands region with a requirement for Service Management.

1 48 (85.71%) ITIL
2 28 (50.00%) Social Skills
3 22 (39.29%) Decision-Making
4 20 (35.71%) Microsoft
5 19 (33.93%) Business Continuity
6 17 (30.36%) ITSM
6 17 (30.36%) ITIL V3
7 15 (26.79%) Service Delivery
8 14 (25.00%) Windows
9 13 (23.21%) Finance
10 12 (21.43%) Agile Software Development
10 12 (21.43%) Active Directory
10 12 (21.43%) VPN
11 11 (19.64%) Microsoft Office
11 11 (19.64%) Banking
11 11 (19.64%) Resource Management
11 11 (19.64%) Performance Management
12 10 (17.86%) Cloud Computing
12 10 (17.86%) Azure
12 10 (17.86%) Business Analysis
12 10 (17.86%) Risk Management
12 10 (17.86%) SAP
12 10 (17.86%) Oracle
12 10 (17.86%) Linux
12 10 (17.86%) Root Cause Analysis
12 10 (17.86%) Contingency Planning
12 10 (17.86%) Presentation Skills
13 9 (16.07%) SD-WAN
13 9 (16.07%) Azure Cosmos DB
13 9 (16.07%) Active Directory Federation Services

Service Management
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (16.07%) JBoss
1 9 (16.07%) NetWeaver
1 9 (16.07%) WebSphere
2 3 (5.36%) SharePoint
3 2 (3.57%) Confluence
Applications
1 11 (19.64%) Microsoft Office
2 2 (3.57%) Microsoft Excel
2 2 (3.57%) Microsoft PowerPoint
2 2 (3.57%) MS Visio
3 1 (1.79%) Spreadsheet
Business Applications
1 1 (1.79%) Oracle Applications
1 1 (1.79%) Oracle EBS
1 1 (1.79%) Oracle Financials
Cloud Services
1 10 (17.86%) Azure
1 10 (17.86%) Cloud Computing
2 9 (16.07%) Azure Cosmos DB
2 9 (16.07%) Azure ExpressRoute
2 9 (16.07%) IaaS
2 9 (16.07%) Microsoft 365
2 9 (16.07%) PaaS
2 9 (16.07%) SaaS
3 2 (3.57%) AWS
4 1 (1.79%) Azure Active Directory
Communications & Networking
1 12 (21.43%) VPN
2 9 (16.07%) DHCP
2 9 (16.07%) DNS
2 9 (16.07%) Firewall
2 9 (16.07%) MPLS
2 9 (16.07%) PBX
2 9 (16.07%) SD-WAN
2 9 (16.07%) Skype
2 9 (16.07%) VoIP
2 9 (16.07%) WAN
2 9 (16.07%) Wireless
3 1 (1.79%) Wi-Fi
Database & Business Intelligence
1 9 (16.07%) Azure SQL Database
1 9 (16.07%) DB2
1 9 (16.07%) MySQL
1 9 (16.07%) SAP HANA
1 9 (16.07%) SQL Server
General
1 28 (50.00%) Social Skills
2 13 (23.21%) Finance
3 11 (19.64%) Banking
4 10 (17.86%) Presentation Skills
5 9 (16.07%) Analytical Skills
6 1 (1.79%) Billing
6 1 (1.79%) Legal
6 1 (1.79%) Manufacturing
6 1 (1.79%) Pharmaceutical
6 1 (1.79%) Public Sector
6 1 (1.79%) Retail
Job Titles
1 11 (19.64%) Head of IT
1 11 (19.64%) Head of Service Management
2 10 (17.86%) Analyst
3 9 (16.07%) Architect
3 9 (16.07%) Solutions Architect
4 8 (14.29%) Designer
4 8 (14.29%) Solutions Designer
5 7 (12.50%) Infrastructure Architect
5 7 (12.50%) Infrastructure Designer
5 7 (12.50%) Infrastructure Solutions Architect
5 7 (12.50%) IT Architect
5 7 (12.50%) IT Infrastructure Architect
5 7 (12.50%) Team Leader
6 5 (8.93%) Service Analyst
6 5 (8.93%) Service Desk Analyst
6 5 (8.93%) Service Desk Team Leader
6 5 (8.93%) Support Analyst
6 5 (8.93%) Trainee
6 5 (8.93%) Trainee Analyst
6 5 (8.93%) Trainee Support Analyst
Libraries, Frameworks & Software Standards
1 9 (16.07%) Middleware
1 9 (16.07%) SAP Basis
2 2 (3.57%) CSS
2 2 (3.57%) HTML
3 1 (1.79%) Web Services
Miscellaneous
1 9 (16.07%) PKI
1 9 (16.07%) Public Cloud
2 2 (3.57%) Driving Licence
2 2 (3.57%) e-Learning
2 2 (3.57%) Learning Management System
2 2 (3.57%) Management Information System
2 2 (3.57%) Wiki
3 1 (1.79%) CMDB
Operating Systems
1 14 (25.00%) Windows
2 10 (17.86%) Linux
3 9 (16.07%) AIX
3 9 (16.07%) Unix
3 9 (16.07%) Windows Server
4 5 (8.93%) Android
Processes & Methodologies
1 48 (85.71%) ITIL
2 22 (39.29%) Decision-Making
3 19 (33.93%) Business Continuity
4 17 (30.36%) ITIL V3
4 17 (30.36%) ITSM
5 15 (26.79%) Service Delivery
6 12 (21.43%) Agile Software Development
7 11 (19.64%) Performance Management
7 11 (19.64%) Resource Management
8 10 (17.86%) Business Analysis
8 10 (17.86%) Contingency Planning
8 10 (17.86%) Risk Management
8 10 (17.86%) Root Cause Analysis
9 9 (16.07%) Due Diligence
9 9 (16.07%) High Availability
9 9 (16.07%) Microservices
9 9 (16.07%) Migration
9 9 (16.07%) Problem-Solving
9 9 (16.07%) Remediation Plan
9 9 (16.07%) Storage Management
Programming Languages
1 9 (16.07%) SQL
Qualifications
1 8 (14.29%) A+ Certification
2 5 (8.93%) ECDL
2 5 (8.93%) ITIL Foundation Certificate
2 5 (8.93%) MOS
3 4 (7.14%) ITIL Certification
4 3 (5.36%) MCP
4 3 (5.36%) MCSE
4 3 (5.36%) Microsoft Certification
5 2 (3.57%) Degree
5 2 (3.57%) SC Cleared
5 2 (3.57%) Security Cleared
6 1 (1.79%) CCA
Quality Assurance & Compliance
1 9 (16.07%) COBIT
1 9 (16.07%) GDPR
1 9 (16.07%) PCI DSS
2 4 (7.14%) SLA
3 1 (1.79%) QA
System Software
1 12 (21.43%) Active Directory
2 9 (16.07%) Docker
Systems Management
1 9 (16.07%) Active Directory Federation Services
1 9 (16.07%) Kubernetes
2 1 (1.79%) Microsoft Intune
Vendors
1 20 (35.71%) Microsoft
2 10 (17.86%) Oracle
2 10 (17.86%) SAP
3 9 (16.07%) Cisco
3 9 (16.07%) Citrix
3 9 (16.07%) Red Hat
3 9 (16.07%) Software AG
4 5 (8.93%) Google
5 4 (7.14%) ServiceNow
6 1 (1.79%) Remedy