Period
to 19 November 2017

The following table provides summary statistics for contract job vacancies advertised in the East Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
England > East Midlands
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 42 91 65
Rank change year-on-year +49 -26 +3
Contract jobs citing Service Management 136 63 82
As % of all contract IT jobs advertised in the East Midlands 4.31% 1.92% 2.55%
As % of the Processes & Methodologies category 5.18% 2.34% 3.24%
Number of daily rates quoted 81 37 60
East Midlands median daily rate £340 £450 £400
Median daily rate % change year-on-year -24.44% +12.50% +6.67%
10th Percentile £281 £314 £157
90th Percentile £488 £615 £519
England median daily rate £425 £425 £410
% change year-on-year - +3.66% +7.89%
Number of hourly rates quoted 6 5 8
East Midlands median hourly rate £12.11 £11.73 £18.52
Median hourly rate % change year-on-year +3.30% -36.69% +23.47%
England median hourly rate £15.00 £14.50 £18.26
% change year-on-year +3.45% -20.59% +21.73%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
East Midlands
Contract vacancies with a requirement for process or methodology skills 2628 2693 2528
As % of all contract IT jobs advertised in the East Midlands 83.24% 82.15% 78.73%
Number of daily rates quoted 1672 1710 1602
East Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% -
10th Percentile £250 £249 £225
90th Percentile £550 £575 £538
England median daily rate £450 £425 £422
% change year-on-year +5.88% +0.62% +5.60%
Number of hourly rates quoted 99 68 84
East Midlands median hourly rate £15.50 £14.00 £16.35
Median hourly rate % change year-on-year +10.71% -14.37% +5.48%
10th Percentile £9.31 £8.76 £11.00
90th Percentile £51.00 £40.75 £40.18
England median hourly rate £23.75 £24.41 £22.50
% change year-on-year -2.70% +8.49% +18.42%

Service Management
Job Vacancy Trend in the East Midlands

Job postings citing Service Management as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for Service Management in the East Midlands

Service Management
Contractor Daily Rate Trend in the East Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the East Midlands.

Contractor daily rate trend for Service Management in the East Midlands

Service Management
Contractor Daily Rate Histogram in the East Midlands

The daily rate distribution of IT jobs citing Service Management in the East Midlands over the 6 months to 19 November 2017.

Contractor daily rate histogram for Service Management in the East Midlands

Service Management
Contractor Hourly Rate Trend in the East Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the East Midlands.

Contractor hourly rate trend for Service Management in the East Midlands

Service Management
Contract Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the East Midlands region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Nottinghamshire +33 55 £350 -31.03% 2
Northamptonshire +35 39 £290 -27.50%
Leicestershire +10 20 £300 -40.00% 1
Derbyshire -22 14 £383 -23.12% 1
Service Management
England

For the 6 months to 19 November 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East Midlands region with a requirement for Service Management.

1 90 (66.18%) ITIL
2 41 (30.15%) ITSM
3 40 (29.41%) Project Management
4 36 (26.47%) Finance
4 36 (26.47%) Agile Software Development
5 35 (25.74%) Service Delivery
6 31 (22.79%) SQL
7 26 (19.12%) ITIL V3
8 24 (17.65%) Microsoft
9 23 (16.91%) Problem Management
9 23 (16.91%) Matrix Organization
10 22 (16.18%) Process Improvement
11 21 (15.44%) Oracle
12 20 (14.71%) Windows
13 19 (13.97%) Microsoft Office
14 18 (13.24%) Business Continuity
14 18 (13.24%) Change Management
15 17 (12.50%) Relational Database
16 15 (11.03%) Incident Management
17 14 (10.29%) Analytical Skills
18 13 (9.56%) Six Sigma
18 13 (9.56%) SLA
18 13 (9.56%) Lean Six Sigma
19 11 (8.09%) ITIL Certification
19 11 (8.09%) Linux
19 11 (8.09%) Performance Metrics
19 11 (8.09%) Service Design
20 10 (7.35%) Management Information System
20 10 (7.35%) SQL Server
21 9 (6.62%) DB2

Service Management
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (2.94%) IIS
2 1 (0.74%) Adobe Experience Manager
2 1 (0.74%) Exchange Server 2013
2 1 (0.74%) MS Exchange
2 1 (0.74%) SharePoint
2 1 (0.74%) Skype for Business
Applications
1 19 (13.97%) Microsoft Office
2 2 (1.47%) Microsoft Excel
3 1 (0.74%) Spreadsheet
Business Applications
1 3 (2.21%) Oracle EBS R12
1 3 (2.21%) Oracle Payroll
1 3 (2.21%) PeopleSoft CRM
2 1 (0.74%) Oracle ERP
2 1 (0.74%) SAP Hybris
2 1 (0.74%) SAP Payroll
Cloud Services
1 8 (5.88%) Microsoft Azure
2 5 (3.68%) IaaS
3 3 (2.21%) Amazon AWS
3 3 (2.21%) Office 365
3 3 (2.21%) PaaS
3 3 (2.21%) SaaS
4 2 (1.47%) Cloud Computing
4 2 (1.47%) Dropbox
5 1 (0.74%) Azure Active Directory
5 1 (0.74%) Google Analytics
Communications & Networking
1 6 (4.41%) TCP/IP
2 4 (2.94%) SMS
3 3 (2.21%) Firewall
4 2 (1.47%) DNS
4 2 (1.47%) VLAN
4 2 (1.47%) Wireless
5 1 (0.74%) BGP
5 1 (0.74%) Cisco ASA
5 1 (0.74%) DHCP
5 1 (0.74%) ICMP
5 1 (0.74%) IP Telephony
5 1 (0.74%) Skype
Database & Business Intelligence
1 17 (12.50%) Relational Database
2 10 (7.35%) SQL Server
3 9 (6.62%) DB2
3 9 (6.62%) RDBMS
4 5 (3.68%) Oracle Reports
5 3 (2.21%) Oracle Database
5 3 (2.21%) Oracle Database 10g
6 1 (0.74%) Data Warehouse
Development Applications
1 3 (2.21%) ProC
2 1 (0.74%) Git (software)
General
1 36 (26.47%) Finance
2 7 (5.15%) Retail
3 5 (3.68%) Legal
3 5 (3.68%) Telecoms
4 4 (2.94%) Manufacturing
5 3 (2.21%) Electronics
5 3 (2.21%) Marketing
6 2 (1.47%) Aerospace
6 2 (1.47%) Banking
7 1 (0.74%) Pharmaceutical
7 1 (0.74%) Publishing
Job Titles
1 33 (24.26%) Analyst
2 22 (16.18%) Service Manager
3 18 (13.24%) Applications Support
4 14 (10.29%) Support Analyst
5 11 (8.09%) Business Analyst
6 9 (6.62%) Applications Support Analyst
6 9 (6.62%) IT Analyst
7 8 (5.88%) Architect
7 8 (5.88%) Delivery Manager
8 7 (5.15%) Linux Engineer
8 7 (5.15%) Services Delivery Manager
9 6 (4.41%) Applications Manager
9 6 (4.41%) ITIL Manager
9 6 (4.41%) Project Analyst
9 6 (4.41%) Senior Manager
10 5 (3.68%) Business IT Analyst
10 5 (3.68%) Developer
10 5 (3.68%) IT Business Analyst
10 5 (3.68%) ITIL Service Manager
10 5 (3.68%) Project Manager
Libraries, Frameworks & Software Standards
1 5 (3.68%) X-Windows
2 2 (1.47%) HTML
3 1 (0.74%) .NET
3 1 (0.74%) AngularJS
3 1 (0.74%) ASP.NET
3 1 (0.74%) ASP.NET MVC
3 1 (0.74%) COM
3 1 (0.74%) CSS
Miscellaneous
1 14 (10.29%) Analytical Skills
2 10 (7.35%) Management Information System
3 9 (6.62%) Clustering
3 9 (6.62%) Derivative
4 5 (3.68%) Algorithms
5 3 (2.21%) Greenfield Project
5 3 (2.21%) User Experience
6 2 (1.47%) CMDB
6 2 (1.47%) Computer Science
6 2 (1.47%) Public Cloud
7 1 (0.74%) Data Centre
7 1 (0.74%) Data Protection Act
7 1 (0.74%) NHS
7 1 (0.74%) Smart Meter
7 1 (0.74%) Tandem
7 1 (0.74%) Video Conferencing
Operating Systems
1 20 (14.71%) Windows
2 11 (8.09%) Linux
3 9 (6.62%) CentOS
3 9 (6.62%) Red Hat Enterprise Linux
4 5 (3.68%) Unix
5 3 (2.21%) AIX
5 3 (2.21%) Windows 7
5 3 (2.21%) Windows Server
5 3 (2.21%) Windows Server 2008
5 3 (2.21%) Windows Server 2012
6 1 (0.74%) VMS
6 1 (0.74%) Windows 10
6 1 (0.74%) Windows 8
Processes & Methodologies
1 90 (66.18%) ITIL
2 41 (30.15%) ITSM
3 40 (29.41%) Project Management
4 36 (26.47%) Agile Software Development
5 35 (25.74%) Service Delivery
6 26 (19.12%) ITIL V3
7 23 (16.91%) Matrix Organization
7 23 (16.91%) Problem Management
8 22 (16.18%) Process Improvement
9 18 (13.24%) Business Continuity
9 18 (13.24%) Change Management
10 15 (11.03%) Incident Management
11 13 (9.56%) Lean Six Sigma
11 13 (9.56%) Six Sigma
12 11 (8.09%) Performance Metrics
12 11 (8.09%) Service Design
13 9 (6.62%) Release Management
13 9 (6.62%) Stakeholder Management
14 8 (5.88%) Mentoring
15 7 (5.15%) Coaching
Programming Languages
1 31 (22.79%) SQL
2 9 (6.62%) Bash Shell
3 7 (5.15%) PL/SQL
4 3 (2.21%) Shell Script
5 2 (1.47%) C
5 2 (1.47%) JavaScript
6 1 (0.74%) C#
6 1 (0.74%) Java
Qualifications
1 11 (8.09%) ITIL Certification
2 7 (5.15%) BPSS Clearance
3 4 (2.94%) Cisco Certification
3 4 (2.94%) Microsoft Certification
3 4 (2.94%) Security Cleared
4 3 (2.21%) Degree
4 3 (2.21%) ITIL Foundation Certificate
4 3 (2.21%) MCSE
5 2 (1.47%) CCNA
5 2 (1.47%) SC Cleared
6 1 (0.74%) CCDP
6 1 (0.74%) CCNP
6 1 (0.74%) CCSP
6 1 (0.74%) CISSP
6 1 (0.74%) CNE
6 1 (0.74%) ISEB
6 1 (0.74%) MCTS
6 1 (0.74%) Novell Certification
6 1 (0.74%) PMP
6 1 (0.74%) PRINCE2 Certification
Quality Assurance & Compliance
1 13 (9.56%) SLA
2 8 (5.88%) Disclosure Scotland
3 1 (0.74%) QA
System Software
1 7 (5.15%) Active Directory
Systems Management
1 9 (6.62%) Data Guard
2 5 (3.68%) SCCM
3 3 (2.21%) Microsoft Intune
4 2 (1.47%) Systems Management Server (SMS)
5 1 (0.74%) OVSD
Vendors
1 24 (17.65%) Microsoft
2 21 (15.44%) Oracle
3 9 (6.62%) Red Hat
4 6 (4.41%) ServiceNow
5 5 (3.68%) SAP
6 4 (2.94%) PeopleSoft
7 3 (2.21%) Cisco
7 3 (2.21%) LANDesk
7 3 (2.21%) Retek
8 2 (1.47%) Remedy
9 1 (0.74%) Adobe
9 1 (0.74%) Aerohive Networks
9 1 (0.74%) CheckPoint
9 1 (0.74%) Google
9 1 (0.74%) HP
9 1 (0.74%) hybris
9 1 (0.74%) Palo Alto