Period
to 16 June 2021

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 16 June 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK > England
6 months to
16 Jun 2021
Same period 2020 Same period 2019
Rank 131 116 116
Rank change year-on-year -15 0 -2
Contract jobs citing Service Management 982 809 1,824
As % of all contract jobs advertised in England 1.99% 2.09% 2.20%
As % of the Processes & Methodologies category 2.26% 2.42% 2.51%
Number of daily rates quoted 626 488 1,096
10th Percentile £218 £232 £190
25th Percentile £372 £338 £338
Median daily rate (50th Percentile) £475 £463 £450
Median % change year-on-year +2.65% +2.83% -
75th Percentile £562 £575 £557
90th Percentile £650 £666 £638
UK median daily rate £475 £450 £450
% change year-on-year +5.56% - +2.27%
Number of hourly rates quoted 79 51 103
10th Percentile £12.25 £11.63 £11.25
25th Percentile £15.27 £15.24 £12.68
Median hourly rate £22.00 £19.50 £16.50
Median % change year-on-year +12.82% +18.18% -2.94%
75th Percentile £38.38 £24.38 £33.40
90th Percentile £50.00 £48.75 £39.34
UK median hourly rate £23.21 £19.50 £16.80
% change year-on-year +19.03% +16.07% -1.18%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 43,410 33,444 72,618
As % of all contract IT jobs advertised in England 88.14% 86.26% 87.71%
Number of daily rates quoted 29,835 22,682 49,037
10th Percentile £313 £300 £306
25th Percentile £403 £400 £388
Median daily rate (50th Percentile) £500 £475 £475
Median % change year-on-year +5.26% - +2.70%
75th Percentile £600 £588 £575
90th Percentile £688 £675 £650
UK median daily rate £500 £475 £475
% change year-on-year +5.26% - +5.56%
Number of hourly rates quoted 1,296 903 1,819
10th Percentile £11.65 £12.50 £11.85
25th Percentile £15.00 £15.89 £14.50
Median hourly rate £24.08 £22.50 £22.50
Median % change year-on-year +7.02% - +7.14%
75th Percentile £46.50 £45.00 £45.00
90th Percentile £58.75 £55.00 £52.50
UK median hourly rate £25.00 £22.52 £22.50
% change year-on-year +11.00% +0.10% +12.50%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Management in England.

Daily rate trend for Service Management in England

Service Management
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Management in England over the 6 months to 16 June 2021.

Daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Management in England.

Hourly rate trend for Service Management in England

Service Management
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Management in England over the 6 months to 16 June 2021.

Hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 6 months to 16 June 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -9 346 £500 - 70
North of England +6 164 £466 +9.71% 60
South East -33 140 £470 +4.44% 42
South West +25 108 £475 -7.32% 24
East of England +39 97 £313 +15.74% 16
Midlands -9 84 £473 -7.35% 42
North West -18 78 £500 +22.70% 31
Yorkshire +42 77 £468 -6.50% 18
East Midlands +23 42 £417 +4.25% 17
West Midlands -26 42 £475 -11.63% 24
North East -4 9 £350 -15.66% 11
South Coast - 1 - -
Service Management
UK

For the 6 months to 16 June 2021, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Service Management.

1 527 (53.67%) ITIL
2 289 (29.43%) Social Skills
3 284 (28.92%) ITSM
4 257 (26.17%) Agile Software Development
5 216 (22.00%) Security Cleared
6 166 (16.90%) Service Delivery
7 165 (16.80%) Microsoft
8 162 (16.50%) SC Cleared
9 153 (15.58%) Azure
10 150 (15.27%) Change Management
11 143 (14.56%) Analytical Skills
12 138 (14.05%) DevOps
13 135 (13.75%) Windows
14 129 (13.14%) Finance
15 120 (12.22%) ServiceNow
16 116 (11.81%) Problem-Solving
17 107 (10.90%) Service Design
17 107 (10.90%) AWS
18 104 (10.59%) Stakeholder Management
19 97 (9.88%) Project Management
19 97 (9.88%) Public Sector
20 95 (9.67%) SLA
21 93 (9.47%) Continuous Improvement
22 91 (9.27%) Active Directory
23 89 (9.06%) ITIL V3
24 85 (8.66%) Linux
25 84 (8.55%) VMware
26 82 (8.35%) Migration
27 76 (7.74%) Project Delivery
28 74 (7.54%) Management Information System

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (3.77%) SharePoint
2 30 (3.05%) CMS
3 28 (2.85%) Confluence
4 14 (1.43%) MS Exchange
5 10 (1.02%) Apache
6 7 (0.71%) IIS
7 6 (0.61%) WebSphere
8 5 (0.51%) SAS
8 5 (0.51%) Tomcat
9 4 (0.41%) JBoss
9 4 (0.41%) NetWeaver
9 4 (0.41%) nginx
9 4 (0.41%) Skype for Business
10 3 (0.31%) Exchange Server 2010
11 2 (0.20%) Apache Spark
11 2 (0.20%) Drupal
11 2 (0.20%) Elasticsearch
11 2 (0.20%) IBM Notes
12 1 (0.10%) Jetty
12 1 (0.10%) Sitecore CMS
Applications
1 57 (5.80%) Microsoft Office
2 27 (2.75%) Microsoft Excel
3 21 (2.14%) MS Visio
4 18 (1.83%) Microsoft PowerPoint
5 11 (1.12%) Microsoft Project
6 2 (0.20%) Figma
6 2 (0.20%) InVision
6 2 (0.20%) Sketch
7 1 (0.10%) Acrobat
7 1 (0.10%) Chatbot
Business Applications
1 29 (2.95%) Remedy ITSM
2 11 (1.12%) Dynamics AX
3 8 (0.81%) Oracle EBS
4 6 (0.61%) Dynamics CRM
5 4 (0.41%) SAP EWM
6 3 (0.31%) Dynamics NAV
7 2 (0.20%) Actimize
7 2 (0.20%) Maximo
7 2 (0.20%) Salesforce.com CRM
7 2 (0.20%) SAP ERP
8 1 (0.10%) Cerner Millennium
8 1 (0.10%) HealthRoster
8 1 (0.10%) ION MarketView
8 1 (0.10%) Minerva
8 1 (0.10%) NetSuite
8 1 (0.10%) Oracle ERP
8 1 (0.10%) Remedy AR System
8 1 (0.10%) RESILIA
8 1 (0.10%) Workday HCM
8 1 (0.10%) Workfront
Cloud Services
1 153 (15.58%) Azure
2 107 (10.90%) AWS
3 64 (6.52%) Microsoft 365
4 32 (3.26%) Power Platform
5 29 (2.95%) GCP
6 25 (2.55%) GitHub
7 23 (2.34%) IaaS
8 21 (2.14%) PaaS
8 21 (2.14%) SaaS
9 19 (1.93%) AWS CloudFormation
10 18 (1.83%) AWS Lambda
10 18 (1.83%) Azure Active Directory
10 18 (1.83%) Dynamics 365
11 17 (1.73%) Amazon EC2
12 16 (1.63%) Amazon ELB
12 16 (1.63%) Virtual Private Cloud
13 14 (1.43%) Amazon CloudWatch
14 12 (1.22%) AWS Direct Connect
15 10 (1.02%) PowerApps
15 10 (1.02%) Slack
Communications & Networking
1 37 (3.77%) Firewall
2 35 (3.56%) DNS
3 28 (2.85%) WAN
4 24 (2.44%) VPN
5 17 (1.73%) LAN
6 16 (1.63%) TCP/IP
7 14 (1.43%) DHCP
7 14 (1.43%) Internet
8 13 (1.32%) VLAN
8 13 (1.32%) Wireless
9 12 (1.22%) Skype
10 11 (1.12%) Remote Desktop
10 11 (1.12%) SAN
11 10 (1.02%) SMTP
12 9 (0.92%) OSPF
12 9 (0.92%) VoIP
12 9 (0.92%) VSAN
13 8 (0.81%) Cisco IOS
13 8 (0.81%) IPsec
13 8 (0.81%) MPLS
Database & Business Intelligence
1 32 (3.26%) SQL Server
2 14 (1.43%) MySQL
3 13 (1.32%) Big Data
3 13 (1.32%) Power BI
4 9 (0.92%) Oracle Database
5 7 (0.71%) Relational Database
6 6 (0.61%) Azure SQL Database
6 6 (0.61%) Data Lake
6 6 (0.61%) Data Warehouse
7 5 (0.51%) MongoDB
7 5 (0.51%) NonStop SQL
8 4 (0.41%) Amazon RDS
8 4 (0.41%) DB2
8 4 (0.41%) PostgreSQL
8 4 (0.41%) SAP HANA
8 4 (0.41%) Star Schema
9 3 (0.31%) OLAP
9 3 (0.31%) OLTP
9 3 (0.31%) Oracle Reports
9 3 (0.31%) Redis
Development Applications
1 50 (5.09%) JIRA
2 34 (3.46%) Git (software)
3 20 (2.04%) Jenkins
4 10 (1.02%) Visual Studio
5 7 (0.71%) Team Foundation Server
6 6 (0.61%) GitLab
7 5 (0.51%) Bitbucket
7 5 (0.51%) SQL Server Management Studio (SSMS)
8 4 (0.41%) Artifactory
8 4 (0.41%) Maven
8 4 (0.41%) Sonatype Nexus
8 4 (0.41%) Visual Studio Team System
9 3 (0.31%) Atlassian Bamboo
9 3 (0.31%) Octopus Deploy
10 2 (0.20%) CA Release Automation
10 2 (0.20%) Cucumber
10 2 (0.20%) Gradle
10 2 (0.20%) IBM UrbanCode
10 2 (0.20%) JMeter
10 2 (0.20%) Selenium
General
1 289 (29.43%) Social Skills
2 143 (14.56%) Analytical Skills
3 129 (13.14%) Finance
4 97 (9.88%) Public Sector
5 55 (5.60%) Legal
6 46 (4.68%) Telecoms
7 34 (3.46%) Influencing Skills
8 32 (3.26%) Presentation Skills
9 29 (2.95%) Retail
10 26 (2.65%) Organisational Skills
11 23 (2.34%) Banking
12 17 (1.73%) Marketing
13 10 (1.02%) Automotive
14 9 (0.92%) Military
15 8 (0.81%) Back Office
15 8 (0.81%) Documentation Skills
15 8 (0.81%) Law
16 7 (0.71%) Manufacturing
17 6 (0.61%) Billing
17 6 (0.61%) Electronics
Job Titles
1 139 (14.15%) Analyst
2 136 (13.85%) Service Manager
3 120 (12.22%) Architect
4 60 (6.11%) Service Analyst
5 57 (5.80%) Consultant
6 52 (5.30%) Developer
7 47 (4.79%) Transition Manager
8 46 (4.68%) Delivery Manager
9 40 (4.07%) Service Delivery Manager
10 39 (3.97%) Service Transition Manager
11 37 (3.77%) Project Manager
12 36 (3.67%) IT Manager
13 34 (3.46%) Technical Architect
14 28 (2.85%) Service Management Analyst
15 26 (2.65%) Service Desk Analyst
16 25 (2.55%) IT Services Manager
16 25 (2.55%) ServiceNow Developer
16 25 (2.55%) Solutions Architect
16 25 (2.55%) Support Engineer
17 23 (2.34%) Designer
Libraries, Frameworks & Software Standards
1 38 (3.87%) HTML
2 33 (3.36%) CSS
3 29 (2.95%) XML
4 28 (2.85%) JSON
5 25 (2.55%) Web Services
6 24 (2.44%) AngularJS
6 24 (2.44%) YAML
7 23 (2.34%) Ajax
8 18 (1.83%) .NET
9 15 (1.53%) Node.js
10 12 (1.22%) Middleware
11 10 (1.02%) REST
12 8 (0.81%) RESTful
13 7 (0.71%) Twitter Bootstrap
14 6 (0.61%) 802.1X
14 6 (0.61%) React
15 5 (0.51%) .NET Framework
15 5 (0.51%) Swing
16 4 (0.41%) LDAP
16 4 (0.41%) SOAP
Miscellaneous
1 74 (7.54%) Management Information System
2 53 (5.40%) Data Centre
3 41 (4.18%) Self-Motivation
4 36 (3.67%) NHS
5 33 (3.36%) CMDB
6 26 (2.65%) User Experience
7 15 (1.53%) Public Cloud
8 14 (1.43%) Virtual Team
9 13 (1.32%) PKI
10 12 (1.22%) Clustering
11 10 (1.02%) Video Conferencing
12 9 (0.92%) Replication
13 7 (0.71%) Data Structures
13 7 (0.71%) Hybrid Cloud
13 7 (0.71%) PMI
14 6 (0.61%) Cloud Native
14 6 (0.61%) Private Cloud
15 5 (0.51%) Taxonomies
16 4 (0.41%) Data Protection Act
16 4 (0.41%) Mobile App
Operating Systems
1 135 (13.75%) Windows
2 85 (8.66%) Linux
3 49 (4.99%) Windows Server
4 25 (2.55%) Windows 10
5 23 (2.34%) Unix
6 11 (1.12%) Apple iOS
6 11 (1.12%) Red Hat Enterprise Linux
6 11 (1.12%) Windows 7
7 10 (1.02%) Windows Server 2008
8 8 (0.81%) Windows Server 2016
9 7 (0.71%) Android
9 7 (0.71%) Windows Server 2019
10 5 (0.51%) CentOS
10 5 (0.51%) Mac OS
10 5 (0.51%) Mac OS X
11 4 (0.41%) AIX
11 4 (0.41%) Windows Server 2012
12 3 (0.31%) Ubuntu
12 3 (0.31%) Windows Server 2003
13 2 (0.20%) Solaris
Processes & Methodologies
1 527 (53.67%) ITIL
2 284 (28.92%) ITSM
3 257 (26.17%) Agile Software Development
4 166 (16.90%) Service Delivery
5 150 (15.27%) Change Management
6 138 (14.05%) DevOps
7 116 (11.81%) Problem-Solving
8 107 (10.90%) Service Design
9 104 (10.59%) Stakeholder Management
10 97 (9.88%) Project Management
11 93 (9.47%) Continuous Improvement
12 89 (9.06%) ITIL V3
13 82 (8.35%) Migration
14 76 (7.74%) Project Delivery
15 73 (7.43%) Problem Management
16 68 (6.92%) Incident Management
17 55 (5.60%) Configuration Management
18 53 (5.40%) PRINCE2
19 51 (5.19%) Mentoring
19 51 (5.19%) Scrum
Programming Languages
1 65 (6.62%) SQL
2 55 (5.60%) Python
3 53 (5.40%) PowerShell
4 44 (4.48%) JavaScript
5 24 (2.44%) Java
6 12 (1.22%) C#
7 11 (1.12%) C
8 9 (0.92%) PL/SQL
8 9 (0.92%) Ruby
9 8 (0.81%) Bash Shell
10 6 (0.61%) PHP
10 6 (0.61%) R
10 6 (0.61%) Scala
11 5 (0.51%) COBOL
11 5 (0.51%) Shell Script
12 4 (0.41%) Groovy
12 4 (0.41%) Perl
12 4 (0.41%) T-SQL
13 3 (0.31%) Go
13 3 (0.31%) TypeScript
Qualifications
1 216 (22.00%) Security Cleared
2 162 (16.50%) SC Cleared
3 64 (6.52%) ITIL Certification
4 50 (5.09%) Degree
5 37 (3.77%) DV Cleared
6 27 (2.75%) Microsoft Certification
7 25 (2.55%) Cisco Certification
8 20 (2.04%) CCNP
9 18 (1.83%) PMI Certification
10 15 (1.53%) BPSS Clearance
11 14 (1.43%) PMP
12 11 (1.12%) CCNA
12 11 (1.12%) ITIL Foundation Certificate
13 8 (0.81%) MCSE
13 8 (0.81%) PRINCE2 Practitioner
13 8 (0.81%) VMware Certified Professional (VCP)
14 7 (0.71%) Computer Science Degree
15 6 (0.61%) PRINCE2 Certification
15 6 (0.61%) VCP6
16 5 (0.51%) CISSP
Quality Assurance & Compliance
1 95 (9.67%) SLA
2 31 (3.16%) QA
3 23 (2.34%) ISO/IEC 27001
4 18 (1.83%) PMO
5 15 (1.53%) GRC
6 14 (1.43%) Data Quality
7 13 (1.32%) ISO/IEC 20000
8 9 (0.92%) Accessibility
8 9 (0.92%) COBIT
8 9 (0.92%) GDPR
8 9 (0.92%) NCSC
9 8 (0.81%) PCI DSS
10 6 (0.61%) Disclosure Scotland
10 6 (0.61%) NIST
11 5 (0.51%) Cyber Essentials
11 5 (0.51%) Sarbanes-Oxley
12 4 (0.41%) ISO 9001
13 3 (0.31%) Cyber Essentials PLUS
14 2 (0.20%) MiFID
14 2 (0.20%) PSD2
System Software
1 91 (9.27%) Active Directory
2 57 (5.80%) VMware Infrastructure
3 31 (3.16%) Docker
4 10 (1.02%) Hyper-V
5 9 (0.92%) Terminal Services
5 9 (0.92%) vSphere
6 6 (0.61%) Virtual Machines
6 6 (0.61%) VMware ESXi
6 6 (0.61%) VMware NSX
7 4 (0.41%) EMC RecoverPoint
8 3 (0.31%) Citrix Hypervisor
9 2 (0.20%) DFS Replication
9 2 (0.20%) KVM
9 2 (0.20%) XenApp
9 2 (0.20%) XenDesktop
10 1 (0.10%) Microsoft Virtual Server
10 1 (0.10%) vCloud
10 1 (0.10%) Virtual Servers
10 1 (0.10%) VMware Workstation
10 1 (0.10%) Xen
Systems Management
1 51 (5.19%) Ansible
2 40 (4.07%) Puppet
3 34 (3.46%) Opscode Chef
4 25 (2.55%) SCCM
5 21 (2.14%) Kubernetes
6 19 (1.93%) Terraform
7 13 (1.32%) vCenter Server
8 11 (1.12%) Active Directory Federation Services
9 10 (1.02%) Microsoft Intune
10 7 (0.71%) Avamar
11 6 (0.61%) Prometheus
12 5 (0.51%) Grafana
12 5 (0.51%) Nagios
12 5 (0.51%) Single Sign-On
12 5 (0.51%) vRealize
13 3 (0.31%) Cisco CUCM
13 3 (0.31%) DameWare
13 3 (0.31%) Tivoli Storage Manager
13 3 (0.31%) WSUS
13 3 (0.31%) ZABBIX
Vendors
1 165 (16.80%) Microsoft
2 120 (12.22%) ServiceNow
3 84 (8.55%) VMware
4 52 (5.30%) Cisco
5 49 (4.99%) Oracle
6 39 (3.97%) Remedy
7 32 (3.26%) SAP
8 24 (2.44%) Google
9 23 (2.34%) BMC
10 19 (1.93%) Atlassian
10 19 (1.93%) HP
10 19 (1.93%) SolarWinds
11 18 (1.83%) Red Hat
12 17 (1.73%) Salesforce.com
13 16 (1.63%) Dell
14 15 (1.53%) New Relic
15 12 (1.22%) Citrix
16 8 (0.81%) Apple
17 7 (0.71%) Splunk
18 6 (0.61%) Sun