Period
to 21 November 2017

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK > England
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 106 83 77
Rank change year-on-year -23 -6 +6
Contract jobs citing Service Management 2213 2749 2723
As % of all contract IT jobs advertised in England 2.33% 2.83% 2.62%
As % of the Processes & Methodologies category 2.76% 3.36% 3.20%
Number of daily rates quoted 1428 1759 1673
England median daily rate £425 £425 £410
Median daily rate % change year-on-year - +3.66% +7.89%
10th Percentile £181 £220 £230
90th Percentile £588 £605 £581
UK median daily rate £415 £425 £400
% change year-on-year -2.35% +6.25% +5.26%
Number of hourly rates quoted 97 94 128
England median hourly rate £15.00 £14.50 £18.26
Median hourly rate % change year-on-year +3.45% -20.59% +21.73%
10th Percentile £10.24 £10.86 £12.31
90th Percentile £35.00 £47.50 £40.20
UK median hourly rate £15.50 £15.00 £18.00
% change year-on-year +3.33% -16.67% +20.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 80294 81883 85035
As % of all contract IT jobs advertised in England 84.66% 84.16% 81.94%
Number of daily rates quoted 54019 54581 56048
England median daily rate £450 £425 £423
Median daily rate % change year-on-year +5.88% +0.47% +5.75%
10th Percentile £288 £265 £263
90th Percentile £638 £613 £600
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 1877 2118 2511
England median hourly rate £23.75 £24.42 £22.50
Median hourly rate % change year-on-year -2.74% +8.53% +18.42%
10th Percentile £11.39 £11.50 £11.50
90th Percentile £50.00 £48.75 £47.50
UK median hourly rate £23.50 £24.00 £22.50
% change year-on-year -2.08% +6.67% +18.42%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in England.

Contractor daily rate trend for Service Management in England

Service Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Management in England over the 6 months to 21 November 2017.

Contractor daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in England.

Contractor hourly rate trend for Service Management in England

Service Management
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Management in England over the 6 months to 21 November 2017.

Contractor hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -44 882 £428 -10.00% 65
South East -17 526 £400 -5.72% 45
North of England -25 289 £423 +12.67% 62
Midlands +19 277 £365 -9.32% 31
North West -8 175 £400 -2.44% 32
East Midlands +44 139 £343 -27.51% 7
West Midlands -6 136 £425 +8.97% 24
East of England +14 121 £375 -6.25% 19
South West -2 116 £475 +46.15% 6
Yorkshire -29 76 £425 +21.43% 24
North East +1 39 £475 +41.79% 6
Service Management
UK

For the 6 months to 21 November 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Management.

1 1362 (61.55%) ITIL
2 605 (27.34%) ITSM
3 410 (18.53%) Service Delivery
4 399 (18.03%) Finance
5 374 (16.90%) Windows
6 337 (15.23%) Microsoft
7 330 (14.91%) Active Directory
8 326 (14.73%) Security Cleared
9 323 (14.60%) Agile Software Development
10 314 (14.19%) ServiceNow
11 311 (14.05%) Project Management
12 295 (13.33%) Stakeholder Management
13 231 (10.44%) ITIL V3
14 230 (10.39%) Change Management
15 229 (10.35%) Analytical Skills
16 224 (10.12%) SLA
17 220 (9.94%) SC Cleared
18 219 (9.90%) Incident Management
19 217 (9.81%) Service Design
20 195 (8.81%) ITIL Certification
21 190 (8.59%) Management Information System
22 172 (7.77%) Microsoft Office
23 170 (7.68%) Problem Management
24 167 (7.55%) SQL
25 165 (7.46%) Telecoms
26 151 (6.82%) Configuration Management
27 145 (6.55%) PRINCE2
28 137 (6.19%) Cisco
29 135 (6.10%) Degree
30 134 (6.06%) HP

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 75 (3.39%) MS Exchange
2 63 (2.85%) SharePoint
3 35 (1.58%) CMS
4 34 (1.54%) Confluence
5 31 (1.40%) Exchange Server 2010
6 29 (1.31%) Skype for Business
7 23 (1.04%) IIS
7 23 (1.04%) Tomcat
8 19 (0.86%) Apache
9 17 (0.77%) Elasticsearch
10 11 (0.50%) BizTalk Server
10 11 (0.50%) JBoss
11 10 (0.45%) SAS
11 10 (0.45%) WebLogic
12 9 (0.41%) Blackberry Enterprise Server
12 9 (0.41%) WebSphere
13 8 (0.36%) IBM Notes
13 8 (0.36%) WildFly
14 7 (0.32%) Exchange Server 2013
15 5 (0.23%) GroupWise
Applications
1 172 (7.77%) Microsoft Office
2 102 (4.61%) Microsoft Excel
3 66 (2.98%) Microsoft PowerPoint
4 20 (0.90%) MS Visio
5 18 (0.81%) Microsoft Project
6 3 (0.14%) Spreadsheet
7 2 (0.090%) SPSS
8 1 (0.045%) AutoCAD
8 1 (0.045%) HipChat
8 1 (0.045%) InfoPath
8 1 (0.045%) Revit
8 1 (0.045%) S-PLUS
Business Applications
1 65 (2.94%) Remedy ITSM
2 13 (0.59%) Dynamics CRM
2 13 (0.59%) SAP GRC
3 8 (0.36%) Dynamics AX
4 6 (0.27%) Oracle EBS
5 5 (0.23%) NetSuite
5 5 (0.23%) Oracle EBS R12
5 5 (0.23%) SAP Oil and Gas
6 4 (0.18%) Dynamics GP
6 4 (0.18%) SAP ERP
6 4 (0.18%) SAP SM
7 3 (0.14%) JDE EnterpriseOne
7 3 (0.14%) Oracle ERP
7 3 (0.14%) Oracle Payroll
7 3 (0.14%) PeopleSoft CRM
7 3 (0.14%) Remedy AR System
7 3 (0.14%) RMDS
8 2 (0.090%) iTrent
8 2 (0.090%) Oracle Applications
8 2 (0.090%) Oracle Financials
Cloud Services
1 115 (5.20%) Office 365
2 93 (4.20%) Microsoft Azure
3 56 (2.53%) Amazon AWS
4 38 (1.72%) PaaS
5 35 (1.58%) IaaS
6 25 (1.13%) SaaS
7 19 (0.86%) Cloud Computing
8 15 (0.68%) Azure Active Directory
9 14 (0.63%) Amazon CloudWatch
9 14 (0.63%) Amazon EC2
9 14 (0.63%) Amazon ELB
9 14 (0.63%) Amazon S3
9 14 (0.63%) Virtual Private Cloud
10 11 (0.50%) Google Drive
10 11 (0.50%) Slack
11 7 (0.32%) G Suite
12 4 (0.18%) Serverless
12 4 (0.18%) Trello
13 3 (0.14%) AWS CloudFormation
13 3 (0.14%) Dynamics 365
Communications & Networking
1 92 (4.16%) Firewall
2 84 (3.80%) WAN
3 68 (3.07%) LAN
4 63 (2.85%) DNS
5 49 (2.21%) VPN
6 48 (2.17%) Wireless
7 42 (1.90%) DHCP
8 38 (1.72%) MPLS
9 37 (1.67%) Internet
10 33 (1.49%) SMS
11 32 (1.45%) Cisco ASA
11 32 (1.45%) Skype
12 29 (1.31%) Network Security
12 29 (1.31%) Wi-Fi
13 26 (1.17%) VoIP
14 25 (1.13%) TCP/IP
15 23 (1.04%) SAN
16 22 (0.99%) Unified Communications
17 19 (0.86%) Intrusion Detection
17 19 (0.86%) SNMP
Database & Business Intelligence
1 69 (3.12%) SQL Server
2 29 (1.31%) Relational Database
3 19 (0.86%) Data Warehouse
3 19 (0.86%) PostgreSQL
4 18 (0.81%) DB2
5 17 (0.77%) Oracle Database
6 15 (0.68%) Amazon RDS
7 14 (0.63%) RDBMS
8 13 (0.59%) Big Data
8 13 (0.59%) BusinessObjects
8 13 (0.59%) Crystal Reports
9 12 (0.54%) Star Schema
10 9 (0.41%) SAP HANA
11 8 (0.36%) Hadoop
11 8 (0.36%) MongoDB
11 8 (0.36%) MySQL
11 8 (0.36%) Oracle Reports
12 7 (0.32%) SQL Server 2008
12 7 (0.32%) SQL Server Reporting Services
13 6 (0.27%) SQL Server Integration Services
Development Applications
1 84 (3.80%) JIRA
2 39 (1.76%) Git (software)
3 35 (1.58%) Jenkins
4 20 (0.90%) Maven
5 19 (0.86%) Bitbucket
6 18 (0.81%) Ant
7 16 (0.72%) JUnit
7 16 (0.72%) SonarQube
7 16 (0.72%) Visual Studio
8 15 (0.68%) Liquibase
8 15 (0.68%) Sonatype Nexus
9 11 (0.50%) Atlassian Bamboo
10 10 (0.45%) JMeter
10 10 (0.45%) Team Foundation Server
11 8 (0.36%) HP UFT
12 7 (0.32%) LoadRunner
13 6 (0.27%) Burp Suite
13 6 (0.27%) JIRA Agile
14 5 (0.23%) Selenium
15 4 (0.18%) Oracle Forms
General
1 399 (18.03%) Finance
2 165 (7.46%) Telecoms
3 113 (5.11%) Banking
4 71 (3.21%) Retail
5 39 (1.76%) Legal
6 32 (1.45%) Law
7 29 (1.31%) Manufacturing
8 25 (1.13%) Marketing
9 23 (1.04%) International Banking
10 22 (0.99%) Billing
11 20 (0.90%) Publishing
12 18 (0.81%) Pharmaceutical
13 16 (0.72%) Electronics
14 15 (0.68%) Financial Institution
15 11 (0.50%) Back Office
16 10 (0.45%) Investment Banking
17 8 (0.36%) Military
18 7 (0.32%) Automotive
18 7 (0.32%) Front Office
18 7 (0.32%) Italian Language
Job Titles
1 481 (21.74%) Analyst
2 309 (13.96%) Service Manager
3 201 (9.08%) Architect
4 198 (8.95%) Service Analyst
5 148 (6.69%) Service Desk Analyst
6 130 (5.87%) Consultant
7 117 (5.29%) Project Manager
8 109 (4.93%) Delivery Manager
9 108 (4.88%) Developer
10 100 (4.52%) Business Analyst
11 98 (4.43%) Services Delivery Manager
12 87 (3.93%) IT Manager
13 75 (3.39%) Support Analyst
14 71 (3.21%) ITIL Manager
15 67 (3.03%) IT Analyst
16 65 (2.94%) Service Architect
16 65 (2.94%) Transition Manager
17 60 (2.71%) ITIL Service Manager
18 58 (2.62%) IT Services Manager
18 58 (2.62%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 66 (2.98%) HTML
2 65 (2.94%) XML
3 61 (2.76%) Web Services
4 50 (2.26%) CSS
5 46 (2.08%) REST
6 42 (1.90%) .NET
7 33 (1.49%) AngularJS
8 26 (1.17%) Ajax
9 20 (0.90%) Elastic Stack
9 20 (0.90%) SOAP
10 15 (0.68%) MCollective
10 15 (0.68%) Middleware
11 11 (0.50%) RESTful
11 11 (0.50%) Twitter Bootstrap
12 10 (0.45%) XHTML
13 9 (0.41%) ASP.NET
13 9 (0.41%) HTML5
14 8 (0.36%) J2EE
14 8 (0.36%) SailPoint
14 8 (0.36%) WCF
Miscellaneous
1 229 (10.35%) Analytical Skills
2 190 (8.59%) Management Information System
3 111 (5.02%) CMDB
4 84 (3.80%) Data Centre
5 49 (2.21%) Computer Science
6 43 (1.94%) User Experience
7 42 (1.90%) Virtual Team
8 39 (1.76%) Public Cloud
9 37 (1.67%) Blackberry
10 36 (1.63%) NHS
11 28 (1.27%) Smartphone
12 24 (1.08%) Greenfield Project
13 17 (0.77%) CESG
14 15 (0.68%) Clustering
14 15 (0.68%) Linux Command Line
15 14 (0.63%) Mobile App
16 13 (0.59%) FMCG
17 12 (0.54%) Data Protection Act
17 12 (0.54%) iPhone
18 11 (0.50%) Replication
Operating Systems
1 374 (16.90%) Windows
2 119 (5.38%) Linux
3 101 (4.56%) Windows 7
4 92 (4.16%) Windows Server
5 77 (3.48%) Unix
6 63 (2.85%) Windows 10
7 42 (1.90%) Android
8 41 (1.85%) Apple iOS
9 38 (1.72%) Windows XP
10 35 (1.58%) Windows Server 2012
11 31 (1.40%) Windows Server 2008
12 28 (1.27%) Mac OS X
13 27 (1.22%) CentOS
14 19 (0.86%) Red Hat Enterprise Linux
15 17 (0.77%) Solaris
16 15 (0.68%) AIX
17 14 (0.63%) Windows 8
18 12 (0.54%) Windows Server 2003
19 8 (0.36%) Mac OS
19 8 (0.36%) Windows 2000
Processes & Methodologies
1 1362 (61.55%) ITIL
2 605 (27.34%) ITSM
3 410 (18.53%) Service Delivery
4 323 (14.60%) Agile Software Development
5 311 (14.05%) Project Management
6 295 (13.33%) Stakeholder Management
7 231 (10.44%) ITIL V3
8 230 (10.39%) Change Management
9 219 (9.90%) Incident Management
10 217 (9.81%) Service Design
11 170 (7.68%) Problem Management
12 151 (6.82%) Configuration Management
13 145 (6.55%) PRINCE2
14 115 (5.20%) Continuous Improvement
15 114 (5.15%) DevOps
16 100 (4.52%) Scrum
17 88 (3.98%) Migration
18 82 (3.71%) Release Management
19 80 (3.62%) Workflow
20 79 (3.57%) Risk Management
Programming Languages
1 167 (7.55%) SQL
2 65 (2.94%) JavaScript
3 60 (2.71%) Java
4 56 (2.53%) PowerShell
5 30 (1.36%) Bash Shell
6 24 (1.08%) C
7 23 (1.04%) Python
8 21 (0.95%) C#
9 18 (0.81%) Shell Script
10 17 (0.77%) Groovy
10 17 (0.77%) Perl
11 13 (0.59%) PHP
11 13 (0.59%) PL/SQL
12 9 (0.41%) T-SQL
13 6 (0.27%) VB.NET
13 6 (0.27%) VBA
14 5 (0.23%) C++
15 4 (0.18%) VBScript
16 3 (0.14%) ABAP
16 3 (0.14%) VB
Qualifications
1 326 (14.73%) Security Cleared
2 220 (9.94%) SC Cleared
3 195 (8.81%) ITIL Certification
4 135 (6.10%) Degree
5 96 (4.34%) Cisco Certification
6 85 (3.84%) DV Cleared
7 71 (3.21%) Microsoft Certification
8 56 (2.53%) ITIL Foundation Certificate
9 44 (1.99%) CISSP
10 38 (1.72%) BPSS Clearance
11 36 (1.63%) CCNP
12 32 (1.45%) MCSE
13 29 (1.31%) CCNA
14 28 (1.27%) MCTS
15 27 (1.22%) ISEB
15 27 (1.22%) MCP
16 23 (1.04%) CISM
17 22 (0.99%) (ISC)2 CCSP
17 22 (0.99%) MCITP
18 20 (0.90%) CCIE
Quality Assurance & Compliance
1 224 (10.12%) SLA
2 71 (3.21%) ISO/IEC 20000
3 56 (2.53%) ISO/IEC 27001
4 48 (2.17%) QA
5 45 (2.03%) COBIT
6 41 (1.85%) ISO 9001
7 38 (1.72%) PMO
8 32 (1.45%) Sarbanes-Oxley
9 17 (0.77%) Disclosure Scotland
10 13 (0.59%) GDPR
11 11 (0.50%) PCI DSS
12 10 (0.45%) ISO 22301
13 9 (0.41%) Data Quality
14 6 (0.27%) WCAG
15 4 (0.18%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
16 3 (0.14%) COSO
16 3 (0.14%) GAAP
16 3 (0.14%) GxP
16 3 (0.14%) ISO/IEC 15288
17 2 (0.090%) GAMP
System Software
1 330 (14.91%) Active Directory
2 68 (3.07%) VMware Infrastructure
3 22 (0.99%) Docker
3 22 (0.99%) vSphere
4 20 (0.90%) Virtual Machines
5 16 (0.72%) Squid
5 16 (0.72%) Terminal Services
6 15 (0.68%) Hyper-V
6 15 (0.68%) Postfix
6 15 (0.68%) vCloud
6 15 (0.68%) Virtual Desktop
7 13 (0.59%) VMware Workstation
8 12 (0.54%) VMware ESXi
9 8 (0.36%) Firmware
10 7 (0.32%) XenApp
11 6 (0.27%) ProxySG
12 4 (0.18%) Microsoft App-V
12 4 (0.18%) Oracle RAC
12 4 (0.18%) Sendmail
12 4 (0.18%) Terminal Server
Systems Management
1 63 (2.85%) SCCM
2 38 (1.72%) Puppet
3 37 (1.67%) SCOM
4 24 (1.08%) Ansible
5 23 (1.04%) Netcool
6 20 (0.90%) Terraform
7 18 (0.81%) Systems Management Server (SMS)
8 17 (0.77%) DameWare
9 15 (0.68%) Docker Swarm
9 15 (0.68%) Kibana
9 15 (0.68%) Kubernetes
9 15 (0.68%) logstash
9 15 (0.68%) Rancher
9 15 (0.68%) ZABBIX
10 14 (0.63%) Rsyslog
10 14 (0.63%) Sysdig
11 13 (0.59%) Opscode Chef
11 13 (0.59%) OVSD
12 12 (0.54%) Data Guard
13 11 (0.50%) Tivoli Storage Manager
Vendors
1 337 (15.23%) Microsoft
2 314 (14.19%) ServiceNow
3 137 (6.19%) Cisco
4 134 (6.06%) HP
5 125 (5.65%) VMware
6 105 (4.74%) SAP
7 92 (4.16%) Oracle
8 80 (3.62%) Citrix
9 79 (3.57%) Remedy
10 53 (2.39%) IBM
11 51 (2.30%) BMC
12 35 (1.58%) SolarWinds
13 34 (1.54%) CheckPoint
13 34 (1.54%) Salesforce.com
14 31 (1.40%) CA
14 31 (1.40%) F5
15 29 (1.31%) Google
16 27 (1.22%) Juniper
16 27 (1.22%) LANDesk
17 25 (1.13%) McAfee