Period
to 26 April 2019

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 26 April 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK > England
6 months to
26 Apr 2019
Same period 2018 Same period 2017
Rank 111 109 91
Rank change year-on-year -2 -18 -11
Contract jobs citing Service Management 1,940 2,140 2,199
As % of all contract IT jobs advertised in England 2.25% 2.31% 2.60%
As % of the Processes & Methodologies category 2.58% 2.67% 3.05%
Number of daily rates quoted 1,182 1,368 1,383
England median daily rate £450 £450 £450
10th Percentile £178 £200 £244
90th Percentile £638 £600 £613
UK median daily rate £448 £438 £427
% change year-on-year +2.29% +2.58% +0.35%
Number of hourly rates quoted 105 105 75
England median hourly rate £16.60 £17.00 £14.50
Median hourly rate % change year-on-year -2.35% +17.24% -
10th Percentile £11.64 £10.16 £8.55
90th Percentile £39.80 £35.30 £41.00
UK median hourly rate £17.30 £17.38 £14.38
% change year-on-year -0.43% +20.87% -0.86%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 75,212 80,016 71,987
As % of all contract IT jobs advertised in England 87.19% 86.46% 85.27%
Number of daily rates quoted 50,155 53,147 47,686
England median daily rate £475 £463 £450
Median daily rate % change year-on-year +2.70% +2.78% +5.88%
10th Percentile £306 £300 £275
90th Percentile £650 £638 £625
UK median daily rate £475 £450 £435
% change year-on-year +5.56% +3.45% +2.35%
Number of hourly rates quoted 1,890 2,067 1,932
England median hourly rate £25.00 £22.50 £25.50
Median hourly rate % change year-on-year +11.11% -11.76% +10.87%
10th Percentile £11.85 £11.25 £11.26
90th Percentile £52.18 £50.25 £50.59
UK median hourly rate £25.00 £22.42 £25.00
% change year-on-year +11.51% -10.32% -

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in England.

Contractor daily rate trend for Service Management in England

Service Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Management in England over the 6 months to 26 April 2019.

Contractor daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in England.

Contractor hourly rate trend for Service Management in England

Service Management
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Management in England over the 6 months to 26 April 2019.

Contractor hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 6 months to 26 April 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -4 752 £475 +5.56% 40
South East +1 460 £400 -11.11% 26
North of England +3 304 £423 +5.63% 19
South West +14 184 £425 +1.19% 11
North West -7 156 £425 +6.25% 11
Midlands -29 145 £365 -17.05% 10
Yorkshire +63 113 £425 -5.56% 7
East of England -6 85 £415 -2.35% 7
West Midlands -49 84 £345 -18.82% 7
East Midlands +7 60 £390 -13.33% 3
North East -40 36 £400 - 1
Service Management
UK

For the 6 months to 26 April 2019, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Service Management.

1 1,187 (61.19%) ITIL
2 511 (26.34%) ITSM
3 466 (24.02%) Microsoft
4 384 (19.79%) Windows
5 380 (19.59%) Finance
6 365 (18.81%) Agile Software Development
7 352 (18.14%) Security Cleared
8 301 (15.52%) Service Delivery
9 258 (13.30%) SC Cleared
10 257 (13.25%) ServiceNow
11 254 (13.09%) Active Directory
12 215 (11.08%) ITIL V3
13 211 (10.88%) Change Management
14 209 (10.77%) Problem Management
15 204 (10.52%) Incident Management
16 198 (10.21%) SLA
17 197 (10.15%) Service Design
18 196 (10.10%) Microsoft Office
19 195 (10.05%) Microsoft Azure
20 181 (9.33%) Project Management
21 178 (9.18%) Analytical Skills
22 172 (8.87%) Stakeholder Management
23 168 (8.66%) Configuration Management
24 161 (8.30%) Office 365
25 151 (7.78%) Cisco
26 149 (7.68%) DevOps
27 143 (7.37%) Degree
28 141 (7.27%) SQL
29 139 (7.16%) Problem-Solving
30 137 (7.06%) ITIL Certification

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 98 (5.05%) SharePoint
2 81 (4.18%) MS Exchange
3 56 (2.89%) Skype for Business
4 40 (2.06%) CMS
5 21 (1.08%) Confluence
6 20 (1.03%) Exchange Server 2010
7 19 (0.98%) Apache
7 19 (0.98%) IIS
8 16 (0.82%) SAP Portal
8 16 (0.82%) WebLogic
9 15 (0.77%) Exchange Server 2013
10 14 (0.72%) Blackberry Enterprise Server
11 12 (0.62%) OpenStack
12 10 (0.52%) Tomcat
13 9 (0.46%) Documentum
14 8 (0.41%) JBoss
15 7 (0.36%) Exchange Server 2003
15 7 (0.36%) IBM Notes
16 6 (0.31%) SAS
16 6 (0.31%) SharePoint Server
Applications
1 196 (10.10%) Microsoft Office
2 54 (2.78%) Microsoft Excel
3 41 (2.11%) Microsoft PowerPoint
4 29 (1.49%) MS Visio
5 19 (0.98%) Microsoft Project
6 9 (0.46%) Chatbot
7 3 (0.15%) Windchill
8 2 (0.10%) S-PLUS
9 1 (0.052%) Acrobat
Business Applications
1 72 (3.71%) Dynamics CRM
2 52 (2.68%) Remedy ITSM
3 8 (0.41%) assyst
4 7 (0.36%) PeopleSoft HRMS
5 6 (0.31%) Salesforce.com CRM
6 5 (0.26%) Eikon
7 4 (0.21%) Oracle ERP
7 4 (0.21%) Oracle Retail
7 4 (0.21%) SAP GTS
8 3 (0.15%) Dynamics AX
8 3 (0.15%) NetSuite
8 3 (0.15%) SAP ERP
9 2 (0.10%) Dynamics NAV
9 2 (0.10%) Oracle General Ledger
9 2 (0.10%) SAP BPC
9 2 (0.10%) SAP Business One
9 2 (0.10%) SAP Oil and Gas
10 1 (0.052%) ResourceLink
10 1 (0.052%) SAP CRM
10 1 (0.052%) SAP Payroll
Cloud Services
1 195 (10.05%) Microsoft Azure
2 161 (8.30%) Office 365
3 133 (6.86%) Amazon AWS
4 81 (4.18%) IaaS
5 80 (4.12%) Dynamics 365
6 66 (3.40%) PaaS
7 51 (2.63%) SaaS
8 15 (0.77%) Google Cloud Platform
9 12 (0.62%) Yammer
10 11 (0.57%) Azure Active Directory
10 11 (0.57%) Cloud Computing
10 11 (0.57%) Stackdriver
11 10 (0.52%) Azure ExpressRoute
12 9 (0.46%) Apigee
13 8 (0.41%) OpenShift
13 8 (0.41%) Slack
14 7 (0.36%) Amazon EC2
15 6 (0.31%) Virtual Private Cloud
16 4 (0.21%) Amazon S3
16 4 (0.21%) Mimecast
Communications & Networking
1 94 (4.85%) Firewall
2 88 (4.54%) DNS
3 87 (4.48%) LAN
4 81 (4.18%) WAN
5 64 (3.30%) VPN
6 59 (3.04%) DHCP
7 51 (2.63%) TCP/IP
8 50 (2.58%) Skype
9 44 (2.27%) SAN
10 39 (2.01%) Internet
11 31 (1.60%) Wireless
12 27 (1.39%) Radio Access Network
13 25 (1.29%) SSL
14 22 (1.13%) MPLS
15 20 (1.03%) Cisco IOS
15 20 (1.03%) VoIP
16 19 (0.98%) Network Security
17 18 (0.93%) Unified Communications
18 16 (0.82%) Intranet
19 12 (0.62%) Wi-Fi
Database & Business Intelligence
1 75 (3.87%) SQL Server
2 24 (1.24%) Oracle Database
3 18 (0.93%) Data Lake
4 17 (0.88%) Power BI
5 16 (0.82%) SQL Server Integration Services
5 16 (0.82%) SQL Server Reporting Services
6 15 (0.77%) Relational Database
7 13 (0.67%) Oracle Database 12c
8 12 (0.62%) Data Warehouse
9 11 (0.57%) MySQL
10 10 (0.52%) Big Data
11 9 (0.46%) BusinessObjects
11 9 (0.46%) SQL Server 2012
11 9 (0.46%) SQL Server Analysis Services
12 7 (0.36%) SQL Server 2016
13 6 (0.31%) BusinessObjects Web Intelligence
13 6 (0.31%) Oracle Reports
14 5 (0.26%) Oracle Database 10g
14 5 (0.26%) Pentaho
14 5 (0.26%) SQL Server 2014
Development Applications
1 52 (2.68%) JIRA
2 25 (1.29%) Visual Studio
3 24 (1.24%) Jenkins
4 21 (1.08%) Git (software)
5 20 (1.03%) MSI
6 10 (0.52%) Bitbucket
7 8 (0.41%) GitLab
7 8 (0.41%) Selenium
7 8 (0.41%) Team Foundation Server
8 7 (0.36%) PeopleTools
9 6 (0.31%) Ant
9 6 (0.31%) Artifactory
9 6 (0.31%) Eclipse
9 6 (0.31%) Sonatype Nexus
10 5 (0.26%) Maven
10 5 (0.26%) Oracle APEX
10 5 (0.26%) Visual Studio Team System
11 4 (0.21%) Cucumber
11 4 (0.21%) ProC
12 3 (0.15%) Rational DOORS
General
1 380 (19.59%) Finance
2 122 (6.29%) Telecoms
3 96 (4.95%) Banking
4 48 (2.47%) Retail
5 46 (2.37%) Marketing
6 38 (1.96%) Manufacturing
7 37 (1.91%) Law
8 33 (1.70%) Financial Institution
9 27 (1.39%) Billing
10 26 (1.34%) Legal
11 25 (1.29%) Electronics
11 25 (1.29%) Investment Banking
11 25 (1.29%) Military
12 17 (0.88%) Back Office
13 16 (0.82%) Pharmaceutical
14 7 (0.36%) Front Office
14 7 (0.36%) Publishing
15 5 (0.26%) Local Government
16 4 (0.21%) Games
16 4 (0.21%) German Language
Job Titles
1 357 (18.40%) Analyst
2 213 (10.98%) Architect
3 207 (10.67%) Service Manager
4 158 (8.14%) Developer
5 152 (7.84%) Service Analyst
6 96 (4.95%) Service Desk Analyst
7 94 (4.85%) Project Manager
8 92 (4.74%) Delivery Manager
9 87 (4.48%) IT Manager
10 86 (4.43%) Support Analyst
11 85 (4.38%) Consultant
12 76 (3.92%) Business Analyst
13 65 (3.35%) ServiceNow Developer
14 63 (3.25%) Services Delivery Manager
15 59 (3.04%) Transition Manager
16 54 (2.78%) Service Transition Manager
16 54 (2.78%) Support Engineer
17 49 (2.53%) ITIL Manager
18 48 (2.47%) IT Services Manager
19 46 (2.37%) IT Support
Libraries, Frameworks & Software Standards
1 98 (5.05%) HTML
2 80 (4.12%) Web Services
3 73 (3.76%) CSS
4 71 (3.66%) XML
5 68 (3.51%) .NET
6 47 (2.42%) Ajax
6 47 (2.42%) AngularJS
7 34 (1.75%) REST
8 33 (1.70%) SOAP
9 32 (1.65%) RESTful
10 30 (1.55%) Node.js
11 29 (1.49%) .NET Framework
12 25 (1.29%) Middleware
13 23 (1.19%) LDAP
14 22 (1.13%) JSON
15 20 (1.03%) XHTML
16 18 (0.93%) Twitter Bootstrap
17 15 (0.77%) Silverlight
18 13 (0.67%) J2EE
18 13 (0.67%) jQuery
Miscellaneous
1 178 (9.18%) Analytical Skills
2 116 (5.98%) Management Information System
3 106 (5.46%) Data Centre
4 99 (5.10%) CMDB
5 66 (3.40%) User Experience
6 55 (2.84%) Self-Motivation
7 29 (1.49%) NHS
7 29 (1.49%) Public Cloud
8 26 (1.34%) Blackberry
9 22 (1.13%) iPhone
9 22 (1.13%) Virtual Team
10 20 (1.03%) Private Cloud
11 19 (0.98%) Hybrid Cloud
12 18 (0.93%) Video Conferencing
13 13 (0.67%) Enterprise Software
13 13 (0.67%) PMI
13 13 (0.67%) Replication
14 12 (0.62%) Hedge funds
14 12 (0.62%) Mobile App
14 12 (0.62%) Thin Client
Operating Systems
1 384 (19.79%) Windows
2 130 (6.70%) Windows 10
3 110 (5.67%) Linux
3 110 (5.67%) Windows 7
4 104 (5.36%) Windows Server
5 75 (3.87%) Windows Server 2012
6 59 (3.04%) Unix
7 52 (2.68%) Windows Server 2008
8 48 (2.47%) Red Hat Enterprise Linux
9 30 (1.55%) Android
10 27 (1.39%) CentOS
11 23 (1.19%) Windows 8
12 16 (0.82%) Apple iOS
13 15 (0.77%) AIX
14 14 (0.72%) Windows Server 2003
15 13 (0.67%) Mac OS X
15 13 (0.67%) Windows XP
16 10 (0.52%) Solaris
17 5 (0.26%) Mac OS
17 5 (0.26%) VME
Processes & Methodologies
1 1,187 (61.19%) ITIL
2 511 (26.34%) ITSM
3 365 (18.81%) Agile Software Development
4 301 (15.52%) Service Delivery
5 215 (11.08%) ITIL V3
6 211 (10.88%) Change Management
7 209 (10.77%) Problem Management
8 204 (10.52%) Incident Management
9 197 (10.15%) Service Design
10 181 (9.33%) Project Management
11 172 (8.87%) Stakeholder Management
12 168 (8.66%) Configuration Management
13 149 (7.68%) DevOps
14 139 (7.16%) Problem-Solving
15 133 (6.86%) Continuous Improvement
16 132 (6.80%) PRINCE2
17 115 (5.93%) Release Management
18 114 (5.88%) CRM
19 108 (5.57%) Migration
20 92 (4.74%) Risk Management
Programming Languages
1 141 (7.27%) SQL
2 102 (5.26%) JavaScript
3 82 (4.23%) PowerShell
4 80 (4.12%) Java
5 67 (3.45%) Python
6 55 (2.84%) C#
7 28 (1.44%) C
8 22 (1.13%) Ruby
9 18 (0.93%) Bash Shell
10 16 (0.82%) Shell Script
11 15 (0.77%) Scala
12 13 (0.67%) PHP
13 12 (0.62%) R
14 11 (0.57%) T-SQL
15 8 (0.41%) Perl
15 8 (0.41%) PL/SQL
16 5 (0.26%) ABAP
16 5 (0.26%) TypeScript
17 4 (0.21%) VBA
18 3 (0.15%) VB
Qualifications
1 352 (18.14%) Security Cleared
2 258 (13.30%) SC Cleared
3 143 (7.37%) Degree
4 137 (7.06%) ITIL Certification
5 83 (4.28%) Cisco Certification
6 79 (4.07%) Microsoft Certification
7 77 (3.97%) DV Cleared
8 53 (2.73%) CCNA
8 53 (2.73%) ITIL Foundation Certificate
9 40 (2.06%) MCSE
10 35 (1.80%) CCNP
11 29 (1.49%) MCSA
11 29 (1.49%) PRINCE2 Practitioner
12 22 (1.13%) CISSP
13 21 (1.08%) MCP
14 20 (1.03%) PMI Certification
15 17 (0.88%) BPSS Clearance
16 16 (0.82%) Citrix Certification
17 15 (0.77%) CCA
18 14 (0.72%) PRINCE2 Certification
Quality Assurance & Compliance
1 198 (10.21%) SLA
2 63 (3.25%) QA
3 38 (1.96%) PMO
4 31 (1.60%) ISO/IEC 27001
5 25 (1.29%) Data Quality
6 18 (0.93%) ISO/IEC 20000
7 17 (0.88%) COBIT
7 17 (0.88%) GDPR
8 11 (0.57%) Cyber Essentials
8 11 (0.57%) Sarbanes-Oxley
9 9 (0.46%) PCI DSS
10 8 (0.41%) JSP 440
11 7 (0.36%) Cyber Essentials PLUS
11 7 (0.36%) GxP
11 7 (0.36%) ISO 9001
12 5 (0.26%) HMG Security Policy Framework
13 4 (0.21%) Government Security Classifications
14 3 (0.15%) Disclosure Scotland
14 3 (0.15%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
15 2 (0.10%) P3O
System Software
1 254 (13.09%) Active Directory
2 85 (4.38%) VMware Infrastructure
3 41 (2.11%) XenApp
4 39 (2.01%) XenDesktop
5 33 (1.70%) Hyper-V
6 32 (1.65%) Microsoft App-V
7 31 (1.60%) Virtual Desktop
8 30 (1.55%) Virtual Machines
9 25 (1.29%) VMware ESXi
10 23 (1.19%) vSphere
11 21 (1.08%) Virtual Servers
12 17 (0.88%) Docker
12 17 (0.88%) Oracle RAC
13 8 (0.41%) Terminal Server
14 7 (0.36%) Microsoft Virtual Server
15 5 (0.26%) Firmware
15 5 (0.26%) Shibboleth
16 4 (0.21%) VMware Server
17 3 (0.15%) BitLocker
17 3 (0.15%) ProxySG
Systems Management
1 84 (4.33%) SCCM
2 45 (2.32%) Puppet
3 37 (1.91%) SCOM
4 28 (1.44%) Ansible
5 22 (1.13%) Single Sign-On
6 20 (1.03%) Terraform
7 18 (0.93%) Kubernetes
8 17 (0.88%) Opscode Chef
8 17 (0.88%) vCenter Server
9 15 (0.77%) Systems Management Server (SMS)
10 13 (0.67%) AirWatch
10 13 (0.67%) Forefront Identity Manager
11 12 (0.62%) Norton AntiVirus
12 11 (0.57%) Data Guard
12 11 (0.57%) Microsoft Intune
12 11 (0.57%) WSUS
13 10 (0.52%) OVSD
13 10 (0.52%) SCVMM
13 10 (0.52%) vRealize
14 9 (0.46%) Symantec Endpoint Protection
Vendors
1 466 (24.02%) Microsoft
2 257 (13.25%) ServiceNow
3 151 (7.78%) Cisco
4 134 (6.91%) VMware
5 117 (6.03%) Citrix
6 79 (4.07%) Oracle
6 79 (4.07%) Remedy
7 71 (3.66%) SAP
8 57 (2.94%) HP
9 47 (2.42%) Red Hat
10 46 (2.37%) BMC
11 39 (2.01%) Google
12 29 (1.49%) IBM
12 29 (1.49%) McAfee
13 27 (1.39%) Dell
13 27 (1.39%) F5
14 26 (1.34%) Ivanti
15 23 (1.19%) CheckPoint
16 22 (1.13%) Juniper
17 21 (1.08%) Apple