The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 28 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK / England
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 99 83 85
Rank change year-on-year -16 +2  
Contract jobs citing Service Management 1055 1315 1279
As % of all contract IT jobs advertised in England 2.44% 2.66% 2.55%
As % of the Processes & Methodologies category 2.88% 3.19% 3.15%
Number of daily rates quoted 660 878 755
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £221 £213 £213
10% offered a daily rate of more than £588 £600 £550
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.66%  
Number of hourly rates quoted 50 33 44
Median hourly rate £14.33 £14.00 £13.35
Median hourly rate % change year-on-year +2.32% +4.86%  
90% offered a hourly rate of more than £9.17 £11.25 £10.25
10% offered a hourly rate of more than £31.30 £33.80 £43.08
UK excluding London median hourly rate £17.50 £15.00 £13.35
% change year-on-year +16.66% +12.35%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process and methodology skills.

Contract Process & Methodology Skills
England
Contract job vacancies with a requirement for process and methodology skills 36606 41272 40599
As % of all contract IT job vacancies advertised in England 84.68% 83.46% 80.86%
Number of daily rates quoted 92153 104845 92956
Median daily rate £450 £450 £415
Median daily rate % change year-on-year - +8.43%  
90% offered a daily rate of more than £306 £288 £275
10% offered a daily rate of more than £625 £625 £600
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26%  
Number of hourly rates quoted 2818 2673 2706
Median hourly rate £32.50 £27.50 £26.00
Median hourly rate % change year-on-year +18.18% +5.76%  
90% offered a hourly rate of more than £12.24 £12.50 £11.50
10% offered a hourly rate of more than £53.75 £50.78 £51.25
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in England.

Contractor daily rate trend for Service Management in England

Service Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Management in England over the 3 months to 28 June 2017.

Contractor daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in England.

Contractor hourly rate trend for Service Management in England

Service Management
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Management in England over the 3 months to 28 June 2017.

Contractor hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -11 452 £450 -5.26% 72
South East -7 250 £425 +4.79% 32
North of England -16 135 £411 -0.60% 42
Midlands -10 94 £350 - 31
East of England +29 78 £360 -4.00% 15
North West -8 75 £351 -22.11% 26
South West -1 54 £475 +16.92% 15
East Midlands +3 49 £317 -6.35% 10
West Midlands -29 44 £400 +8.10% 21
Yorkshire -35 31 £428 +0.58% 15
North East +56 30 £575 +91.66% 1
Service Management
UK

For the 6 months to 28 June 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Management.

1 1379 (64.99%) ITIL
2 615 (28.98%) ITSM
3 454 (21.39%) Security Cleared
4 387 (18.24%) Finance
5 373 (17.58%) Service Delivery
6 360 (16.97%) Project Management
7 344 (16.21%) Agile Software Development
8 338 (15.93%) Microsoft
9 332 (15.65%) Windows
10 323 (15.22%) SC Cleared
11 269 (12.68%) ITIL V3
12 262 (12.35%) ServiceNow
13 247 (11.64%) Active Directory
14 233 (10.98%) Stakeholder Management
15 224 (10.56%) Analytical Skills
16 221 (10.41%) SLA
17 215 (10.13%) Change Management
18 194 (9.14%) Service Design
19 186 (8.77%) PRINCE2
20 182 (8.58%) Degree
21 179 (8.44%) ITIL Certification
22 177 (8.34%) Linux
23 173 (8.15%) Management Information System
24 167 (7.87%) Cisco
25 161 (7.59%) HP
25 161 (7.59%) VMware
26 160 (7.54%) Telecoms
26 160 (7.54%) Microsoft Office
27 152 (7.16%) Incident Management
28 150 (7.07%) Data Centre

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 72 (3.39%) SharePoint
2 58 (2.73%) MS Exchange
3 45 (2.12%) Confluence
4 44 (2.07%) CMS
5 34 (1.60%) Skype for Business
6 22 (1.04%) Exchange Server 2010
7 19 (0.90%) IIS
8 18 (0.85%) Apache
9 17 (0.80%) WebSphere
10 16 (0.75%) Elasticsearch
11 15 (0.71%) Blackberry Enterprise Server
11 15 (0.71%) Tomcat
12 12 (0.57%) OpenStack
12 12 (0.57%) WebLogic
13 11 (0.52%) JBoss
14 10 (0.47%) WebSphere Application Server
15 9 (0.42%) BizTalk Server
16 8 (0.38%) Adobe Experience Manager
16 8 (0.38%) Exchange Server 2013
17 7 (0.33%) SharePoint 2013
Applications
1 160 (7.54%) Microsoft Office
2 105 (4.95%) Microsoft Excel
3 54 (2.54%) Microsoft PowerPoint
4 30 (1.41%) MS Visio
5 15 (0.71%) Microsoft Project
6 5 (0.24%) Spreadsheet
7 3 (0.14%) InfoPath
8 2 (0.094%) S-PLUS
9 1 (0.047%) HipChat
Business Applications
1 57 (2.69%) Remedy ITSM
2 16 (0.75%) Dynamics CRM
3 15 (0.71%) SAP Oil and Gas
4 8 (0.38%) SAP GRC
5 5 (0.24%) Oracle ERP
6 4 (0.19%) iTrent
6 4 (0.19%) Oracle EBS
6 4 (0.19%) SAP CRM
6 4 (0.19%) SAP ERP
6 4 (0.19%) SAP S/4HANA
7 3 (0.14%) Dynamics AX
7 3 (0.14%) Oracle Applications
7 3 (0.14%) Oracle Financials
7 3 (0.14%) Staffware
8 2 (0.094%) assyst
8 2 (0.094%) JDE EnterpriseOne
8 2 (0.094%) Maximo
8 2 (0.094%) NetSuite
8 2 (0.094%) SAP FI
8 2 (0.094%) SAP SD
Cloud Services
1 86 (4.05%) Office 365
2 59 (2.78%) Microsoft Azure
3 53 (2.50%) IaaS
4 51 (2.40%) Amazon AWS
5 44 (2.07%) PaaS
6 35 (1.65%) SaaS
7 19 (0.90%) Cloud Computing
8 14 (0.66%) G Suite
9 10 (0.47%) Amazon CloudWatch
9 10 (0.47%) Amazon EC2
9 10 (0.47%) Amazon ELB
9 10 (0.47%) Amazon S3
9 10 (0.47%) OneDrive
9 10 (0.47%) Virtual Private Cloud
10 6 (0.28%) Azure Active Directory
10 6 (0.28%) Google Drive
11 5 (0.24%) GitHub
12 4 (0.19%) AWS CloudFormation
13 3 (0.14%) OpenShift
13 3 (0.14%) Yammer
Communications & Networking
1 130 (6.13%) WAN
2 120 (5.66%) Firewall
3 118 (5.56%) LAN
4 77 (3.63%) Wireless
5 71 (3.35%) DNS
6 49 (2.31%) TCP/IP
7 39 (1.84%) BIG-IP
8 36 (1.70%) Cisco Nexus
8 36 (1.70%) VPN
9 35 (1.65%) Internet
10 32 (1.51%) Network Security
11 29 (1.37%) Wi-Fi
12 28 (1.32%) LDAP
13 25 (1.18%) MPLS
14 24 (1.13%) Cisco ASA
15 23 (1.08%) Skype
15 23 (1.08%) SSL
16 21 (0.99%) DHCP
17 19 (0.90%) HTTP
18 16 (0.75%) BGP
Database & Business Intelligence
1 65 (3.06%) SQL Server
2 34 (1.60%) Oracle Database
2 34 (1.60%) PostgreSQL
3 26 (1.23%) Data Warehouse
4 22 (1.04%) Big Data
5 19 (0.90%) MongoDB
5 19 (0.90%) Relational Database
6 18 (0.85%) DB2
7 14 (0.66%) Oracle Reports
8 13 (0.61%) Hadoop
8 13 (0.61%) MySQL
8 13 (0.61%) Oracle Database 11g
8 13 (0.61%) SQL Server 2012
9 10 (0.47%) Amazon RDS
9 10 (0.47%) Oracle Database 10g
10 9 (0.42%) BusinessObjects
10 9 (0.42%) Oracle Database 12c
11 8 (0.38%) Oracle BI EE
12 7 (0.33%) SAP HANA
13 6 (0.28%) Oracle OWB
Development Applications
1 79 (3.72%) JIRA
2 57 (2.69%) Git (software)
3 47 (2.21%) Jenkins
4 24 (1.13%) Team Foundation Server
5 22 (1.04%) Bitbucket
5 22 (1.04%) Sonatype Nexus
6 20 (0.94%) Maven
7 18 (0.85%) Ant
8 15 (0.71%) SonarQube
9 14 (0.66%) JUnit
10 11 (0.52%) Liquibase
10 11 (0.52%) Oracle Forms
11 9 (0.42%) TeamCity
12 7 (0.33%) HP UFT
12 7 (0.33%) Visual Studio Team System
13 6 (0.28%) Oracle APEX
13 6 (0.28%) Selenium
13 6 (0.28%) Toad
13 6 (0.28%) Vagrant
14 5 (0.24%) Gradle
General
1 387 (18.24%) Finance
2 160 (7.54%) Telecoms
3 107 (5.04%) Banking
4 87 (4.10%) Retail
5 49 (2.31%) Legal
6 44 (2.07%) Law
7 34 (1.60%) Billing
8 33 (1.56%) Manufacturing
9 31 (1.46%) Marketing
10 25 (1.18%) Pharmaceutical
11 22 (1.04%) Investment Banking
12 20 (0.94%) Back Office
13 17 (0.80%) Electronics
14 14 (0.66%) Financial Institution
15 12 (0.57%) Publishing
16 11 (0.52%) Retail Banking
17 6 (0.28%) Military
18 5 (0.24%) Front Office
18 5 (0.24%) Italian Language
18 5 (0.24%) Local Government
Job Titles
1 415 (19.56%) Analyst
2 262 (12.35%) Service Manager
3 231 (10.89%) Architect
4 158 (7.45%) Service Analyst
5 150 (7.07%) Project Manager
6 139 (6.55%) Consultant
7 106 (5.00%) Developer
8 104 (4.90%) Business Analyst
9 98 (4.62%) Service Desk Analyst
10 88 (4.15%) Delivery Manager
11 79 (3.72%) Services Delivery Manager
12 66 (3.11%) ITIL Manager
12 66 (3.11%) Support Analyst
13 64 (3.02%) Service Architect
14 63 (2.97%) IT Manager
15 61 (2.87%) Network Engineer
16 57 (2.69%) Transition Manager
17 52 (2.45%) IT Analyst
17 52 (2.45%) ServiceNow Developer
18 48 (2.26%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 69 (3.25%) HTML
2 62 (2.92%) XML
3 59 (2.78%) CSS
4 56 (2.64%) Web Services
5 35 (1.65%) .NET
5 35 (1.65%) REST
6 32 (1.51%) SOAP
7 27 (1.27%) Middleware
8 23 (1.08%) JSON
9 21 (0.99%) AngularJS
10 17 (0.80%) Elastic Stack
10 17 (0.80%) XSLT
11 14 (0.66%) RSS
12 12 (0.57%) Ajax
12 12 (0.57%) Twitter Bootstrap
13 11 (0.52%) MCollective
13 11 (0.52%) PostGIS
13 11 (0.52%) Software Packaging
14 10 (0.47%) .NET Framework
15 9 (0.42%) J2EE
Miscellaneous
1 224 (10.56%) Analytical Skills
2 173 (8.15%) Management Information System
3 150 (7.07%) Data Centre
4 104 (4.90%) CMDB
5 57 (2.69%) Computer Science
6 48 (2.26%) User Experience
7 43 (2.03%) Virtual Team
8 37 (1.74%) NHS
9 28 (1.32%) Blackberry
10 19 (0.90%) Enterprise Software
11 18 (0.85%) Public Cloud
11 18 (0.85%) Smartphone
12 17 (0.80%) Data Protection Act
13 16 (0.75%) Greenfield Project
13 16 (0.75%) Mainframe
13 16 (0.75%) PMI
14 15 (0.71%) Linux Command Line
15 14 (0.66%) Hybrid Cloud
15 14 (0.66%) Web 2.0
16 13 (0.61%) Video Conferencing
Operating Systems
1 332 (15.65%) Windows
2 177 (8.34%) Linux
3 116 (5.47%) Windows Server
4 88 (4.15%) Unix
5 61 (2.87%) Windows 7
6 58 (2.73%) Windows Server 2012
7 49 (2.31%) CentOS
8 42 (1.98%) Red Hat Enterprise Linux
9 41 (1.93%) Windows Server 2008
10 39 (1.84%) Windows 10
11 27 (1.27%) Android
12 26 (1.23%) Windows Server 2003
13 25 (1.18%) Apple iOS
14 22 (1.04%) Ubuntu
15 19 (0.90%) Windows XP
16 16 (0.75%) AIX
16 16 (0.75%) Mac OS X
16 16 (0.75%) Windows 8
17 12 (0.57%) Oracle Linux
18 10 (0.47%) SUSE Linux Enterprise Server
Processes & Methodologies
1 1379 (64.99%) ITIL
2 615 (28.98%) ITSM
3 373 (17.58%) Service Delivery
4 360 (16.97%) Project Management
5 344 (16.21%) Agile Software Development
6 269 (12.68%) ITIL V3
7 233 (10.98%) Stakeholder Management
8 215 (10.13%) Change Management
9 194 (9.14%) Service Design
10 186 (8.77%) PRINCE2
11 152 (7.16%) Incident Management
12 145 (6.83%) Problem Management
13 135 (6.36%) Configuration Management
14 132 (6.22%) Scrum
15 121 (5.70%) DevOps
16 120 (5.66%) Continuous Improvement
16 120 (5.66%) Migration
17 90 (4.24%) Release Management
18 89 (4.19%) Business Intelligence
19 79 (3.72%) Business Analysis
Programming Languages
1 141 (6.64%) SQL
2 79 (3.72%) Java
3 72 (3.39%) PowerShell
4 65 (3.06%) JavaScript
5 53 (2.50%) Python
6 41 (1.93%) C
7 30 (1.41%) C#
8 27 (1.27%) Bash Shell
8 27 (1.27%) Perl
9 26 (1.23%) Shell Script
10 23 (1.08%) PHP
11 21 (0.99%) Ruby
12 14 (0.66%) VBA
13 11 (0.52%) VB
14 10 (0.47%) Groovy
14 10 (0.47%) PL/SQL
15 9 (0.42%) COBOL
15 9 (0.42%) VBScript
16 7 (0.33%) T-SQL
17 6 (0.28%) VB.NET
Qualifications
1 454 (21.39%) Security Cleared
2 323 (15.22%) SC Cleared
3 182 (8.58%) Degree
4 179 (8.44%) ITIL Certification
5 106 (5.00%) Cisco Certification
6 105 (4.95%) DV Cleared
7 65 (3.06%) CCNP
8 62 (2.92%) Microsoft Certification
9 55 (2.59%) CCIE
10 46 (2.17%) ISEB
10 46 (2.17%) JNCIA
11 45 (2.12%) BPSS Clearance
12 44 (2.07%) CCSA
12 44 (2.07%) CCSE
13 43 (2.03%) CCDP
14 42 (1.98%) JNCIE
15 41 (1.93%) CCIP
16 35 (1.65%) MCP
17 34 (1.60%) Computer Science Degree
18 33 (1.56%) CCNA
Quality Assurance & Compliance
1 221 (10.41%) SLA
2 47 (2.21%) ISO/IEC 27001
3 46 (2.17%) ISO/IEC 20000
4 45 (2.12%) QA
5 34 (1.60%) PMO
6 32 (1.51%) COBIT
7 21 (0.99%) Disclosure Scotland
8 16 (0.75%) Sarbanes-Oxley
9 11 (0.52%) PCI DSS
10 10 (0.47%) ISO/IEC 15288
11 8 (0.38%) ISO/IEC 19770
12 7 (0.33%) ISO 9001
13 6 (0.28%) Data Quality
14 5 (0.24%) GAMP
15 4 (0.19%) GxP
15 4 (0.19%) ISO 22301
15 4 (0.19%) PMBOK
16 3 (0.14%) GDPR
17 2 (0.094%) MiFID
18 1 (0.047%) EFQM
System Software
1 247 (11.64%) Active Directory
2 92 (4.34%) VMware Infrastructure
3 38 (1.79%) Hyper-V
4 37 (1.74%) vSphere
5 30 (1.41%) Virtual Machines
6 25 (1.18%) Docker
7 24 (1.13%) Virtual Desktop
8 23 (1.08%) VMware ESXi
9 17 (0.80%) vCloud
10 15 (0.71%) XenApp
11 14 (0.66%) Postfix
11 14 (0.66%) Squid
12 13 (0.61%) VMware Workstation
13 11 (0.52%) Terminal Services
14 8 (0.38%) Oracle RAC
14 8 (0.38%) XenDesktop
15 6 (0.28%) RACF
16 5 (0.24%) Microsoft App-V
16 5 (0.24%) Time Sharing Option
17 3 (0.14%) Varnish
Systems Management
1 68 (3.20%) SCCM
2 64 (3.02%) Puppet
3 50 (2.36%) FortiGate
4 37 (1.74%) SCOM
5 32 (1.51%) Ansible
6 23 (1.08%) Netcool
7 19 (0.90%) OVSD
8 18 (0.85%) vCenter Server
9 17 (0.80%) ZABBIX
10 16 (0.75%) Kibana
10 16 (0.75%) logstash
11 15 (0.71%) Rsyslog
12 14 (0.66%) Kubernetes
13 13 (0.61%) Terraform
13 13 (0.61%) WSUS
14 12 (0.57%) DameWare
14 12 (0.57%) Nagios
15 11 (0.52%) Docker Swarm
15 11 (0.52%) Rancher
16 10 (0.47%) Sysdig
Vendors
1 338 (15.93%) Microsoft
2 262 (12.35%) ServiceNow
3 167 (7.87%) Cisco
4 161 (7.59%) HP
4 161 (7.59%) VMware
5 116 (5.47%) Oracle
6 98 (4.62%) Remedy
7 93 (4.38%) SAP
8 72 (3.39%) Citrix
9 62 (2.92%) F5
10 61 (2.87%) Juniper
11 58 (2.73%) CheckPoint
12 43 (2.03%) Fortinet
13 42 (1.98%) Riverbed
14 41 (1.93%) BMC
14 41 (1.93%) IBM
15 37 (1.74%) CA
15 37 (1.74%) Red Hat
16 28 (1.32%) Aruba
17 23 (1.08%) Splunk
London
Talent Spa
Rate: £180 - 190 per day
Posted: 15 hours ago
London
Harvey Nash plc
Rate: £475 - £550 per day
Posted: 15 hours ago
Bromley, Kent
Haysfm
Rate: £500.00 - £550.00 per day
Posted: 21 hours ago
London
Harvey Nash plc
Rate: £130 - £147 per day
Posted: Yesterday
North London
Ebury
Rate: £400.00 - £490.00 per day
Posted: Yesterday
Bristol, Avon
CPS Group UK
Rate: £300 - £350 per day
Posted: Yesterday
Oxfordshire
TEKsystems
Rate: £450 - £500 per day
Posted: 2 days ago
Liverpool, Merseyside
Avance Consulting
Posted: 15 hours ago
London
JM
Posted: 2 days ago
City, London
Hays Finance Technology
Rate: £275.00 - £300.00 per day
Posted: 20 hours ago
Manchester, Lancashire
Rullion
Rate: £16 - £17 per hour
Posted: 2 days ago
Hertfordshire
Venn Group
Rate: £13 - £15 Per Hour inc holiday pay
Posted: 2 days ago
Sunbury-On-Thames, Middlesex
Pro Source IT
Posted: Yesterday
Manchester, Lancashire
Rullion
Posted: 2 days ago
East London
Global Technology Solutions Ltd
Rate: £130 - £140 per day
Posted: 6 days ago
Manchester, Lancashire
Rullion
Posted: 5 days ago
London
Plan-Net
Rate: Competitive rate
Posted: 2 days ago
London
Square One Resources
Rate: £130 per day
Posted: 5 days ago
Chesterfield, Derbyshire
AMS contingency
Rate: Negotiable
Posted: 6 days ago
Southend-On-Sea, Essex
Elevate Direct
Rate: From £550 to £615 per day
Posted: 2 days ago
Derby, Derbyshire
AMS contingency
Posted: 8 days ago
Swindon, Wiltshire
Talendrone.com
Rate: Negotiable/Excellent Rates
Posted: 7 days ago
Staffordshire
Spring Technology
Posted: Yesterday
Dudley, West Midlands (County)
ARC IT Recruitment Ltd
Rate: Market Rate
Posted: 5 days ago
Sheffield, South Yorkshire
Elevate Direct
Rate: From £470 to £518 per day
Posted: 2 days ago
Middlesex
Gibbs
Rate: £0 - £375 per day
Posted: 19 days ago
Winchester, Hampshire
Hampshire County Council
Rate: From £45,318 to £51,003 per annum
Posted: 7 days ago
London
Sopra Steria Recruitment
Posted: 6 days ago
London
People Source Consulting
Rate: £400 - £550 per day
Posted: 27 days ago