Period
to 24 August 2019

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 24 August 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK > England
6 months to
24 Aug 2019
Same period 2018 Same period 2017
Rank 112 113 106
Rank change year-on-year +1 -7 -19
Contract jobs citing Service Management 1,847 2,201 2,109
As % of all contract IT jobs advertised in England 2.24% 2.34% 2.38%
As % of the Processes & Methodologies category 2.57% 2.70% 2.76%
Number of daily rates quoted 1,133 1,349 1,314
England median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% -
10th Percentile £185 £203 £220
90th Percentile £638 £613 £588
UK median daily rate £450 £435 £425
% change year-on-year +3.45% +2.35% -
Number of hourly rates quoted 98 103 92
England median hourly rate £16.00 £17.00 £14.23
Median hourly rate % change year-on-year -5.88% +19.51% +1.61%
10th Percentile £10.79 £11.61 £9.25
90th Percentile £50.00 £34.40 £34.48
UK median hourly rate £17.40 £17.50 £14.63
% change year-on-year -0.57% +19.66% +0.86%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 71,967 81,622 76,453
As % of all contract IT jobs advertised in England 87.32% 86.89% 86.30%
Number of daily rates quoted 47,771 54,290 50,412
England median daily rate £475 £463 £450
Median daily rate % change year-on-year +2.70% +2.78% +5.88%
10th Percentile £300 £300 £281
90th Percentile £650 £638 £625
UK median daily rate £475 £450 £450
% change year-on-year +5.56% - +5.88%
Number of hourly rates quoted 2,008 2,223 1,895
England median hourly rate £24.84 £21.33 £23.48
Median hourly rate % change year-on-year +16.46% -9.18% -0.09%
10th Percentile £12.00 £11.19 £11.25
90th Percentile £53.75 £50.00 £50.00
UK median hourly rate £24.00 £21.00 £24.12
% change year-on-year +14.29% -12.92% +2.62%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in England.

Contractor daily rate trend for Service Management in England

Service Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Management in England over the 6 months to 24 August 2019.

Contractor daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in England.

Contractor hourly rate trend for Service Management in England

Service Management
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Management in England over the 6 months to 24 August 2019.

Contractor hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 6 months to 24 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +16 718 £488 +2.63% 80
South East -3 420 £425 -5.35% 78
North of England +9 266 £409 +5.48% 72
South West +17 202 £450 +5.88% 50
North West -5 148 £400 +1.59% 39
Midlands -33 121 £390 -8.24% 63
Yorkshire +42 106 £416 +4.00% 26
East of England -16 106 £450 +12.50% 20
West Midlands -35 85 £468 +10.00% 42
East Midlands 0 36 £355 -16.47% 21
North East -22 14 £400 +23.08% 7
Service Management
UK

For the 6 months to 24 August 2019, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Service Management.

1 1,125 (60.91%) ITIL
2 543 (29.40%) ITSM
3 398 (21.55%) Microsoft
4 372 (20.14%) Windows
5 358 (19.38%) Agile Software Development
6 342 (18.52%) Service Delivery
7 312 (16.89%) Finance
8 296 (16.03%) Security Cleared
9 294 (15.92%) ServiceNow
10 266 (14.40%) Active Directory
11 219 (11.86%) SLA
12 200 (10.83%) SC Cleared
13 199 (10.77%) Stakeholder Management
13 199 (10.77%) Change Management
14 194 (10.50%) Incident Management
15 188 (10.18%) ITIL V3
16 182 (9.85%) Project Management
17 181 (9.80%) Service Design
18 178 (9.64%) Microsoft Office
19 177 (9.58%) Analytical Skills
20 168 (9.10%) Problem Management
21 160 (8.66%) Telecoms
22 156 (8.45%) DevOps
23 151 (8.18%) Public Sector
24 143 (7.74%) Azure
25 141 (7.63%) Office 365
26 136 (7.36%) Project Delivery
27 134 (7.26%) Problem-Solving
27 134 (7.26%) Windows 10
28 132 (7.15%) SQL

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 79 (4.28%) MS Exchange
2 74 (4.01%) SharePoint
3 49 (2.65%) Skype for Business
4 38 (2.06%) CMS
5 32 (1.73%) Confluence
6 28 (1.52%) Exchange Server 2010
7 17 (0.92%) OpenStack
8 15 (0.81%) IIS
9 14 (0.76%) Exchange Server 2013
10 13 (0.70%) JBoss
11 12 (0.65%) IBM Notes
11 12 (0.65%) WebLogic
12 8 (0.43%) Tomcat
13 7 (0.38%) SharePoint Server
13 7 (0.38%) WebSphere
14 5 (0.27%) Blackberry Enterprise Server
14 5 (0.27%) Documentum
15 3 (0.16%) Apache
15 3 (0.16%) Elasticsearch
15 3 (0.16%) SharePoint 2013
Applications
1 178 (9.64%) Microsoft Office
2 73 (3.95%) Microsoft Excel
3 42 (2.27%) Microsoft PowerPoint
4 19 (1.03%) Microsoft Project
4 19 (1.03%) MS Visio
5 4 (0.22%) Acrobat
6 3 (0.16%) SPSS
7 1 (0.054%) Adobe Creative Suite
7 1 (0.054%) Chatbot
7 1 (0.054%) Spreadsheet
7 1 (0.054%) Windchill
Business Applications
1 46 (2.49%) Remedy ITSM
2 22 (1.19%) Dynamics CRM
3 9 (0.49%) assyst
3 9 (0.49%) Eloqua
4 6 (0.32%) Salesforce.com CRM
5 5 (0.27%) Oracle ERP
6 3 (0.16%) Dynamics AX
6 3 (0.16%) SAP Oil and Gas
7 2 (0.11%) Eikon
7 2 (0.11%) SAP CRM
7 2 (0.11%) SAP S/4HANA
8 1 (0.054%) Maximo
8 1 (0.054%) Oracle Applications
8 1 (0.054%) Oracle Assets
8 1 (0.054%) Oracle EBS
8 1 (0.054%) Oracle Payables
8 1 (0.054%) Oracle Receivables
8 1 (0.054%) Oracle Retail
8 1 (0.054%) SAP CS
8 1 (0.054%) Sparx Enterprise Architect
Cloud Services
1 143 (7.74%) Azure
2 141 (7.63%) Office 365
3 102 (5.52%) AWS
4 56 (3.03%) IaaS
5 55 (2.98%) SaaS
6 40 (2.17%) PaaS
7 23 (1.25%) Dynamics 365
8 17 (0.92%) Azure Stack
9 15 (0.81%) Power Platform
10 14 (0.76%) Azure Active Directory
10 14 (0.76%) OpenShift
11 10 (0.54%) OneDrive
12 8 (0.43%) Amazon CloudWatch
12 8 (0.43%) Datadog
12 8 (0.43%) GCP
13 7 (0.38%) Amazon EC2
13 7 (0.38%) AWS CloudFormation
13 7 (0.38%) Cloud Computing
14 5 (0.27%) Virtual Private Cloud
15 4 (0.22%) Serverless
Communications & Networking
1 92 (4.98%) Firewall
2 90 (4.87%) DNS
3 83 (4.49%) LAN
4 71 (3.84%) WAN
5 64 (3.47%) DHCP
6 63 (3.41%) VPN
7 52 (2.82%) Skype
8 45 (2.44%) TCP/IP
9 39 (2.11%) Wireless
10 34 (1.84%) SAN
11 33 (1.79%) Network Security
12 26 (1.41%) Internet
13 25 (1.35%) Radio Access Network
14 24 (1.30%) Intranet
15 22 (1.19%) Unified Communications
16 21 (1.14%) VoIP
17 18 (0.97%) Cisco IOS
17 18 (0.97%) MPLS
17 18 (0.97%) Wi-Fi
18 17 (0.92%) 4G
Database & Business Intelligence
1 41 (2.22%) SQL Server
2 18 (0.97%) DB2
2 18 (0.97%) Oracle Database
3 16 (0.87%) Relational Database
4 14 (0.76%) Power BI
5 13 (0.70%) BusinessObjects
5 13 (0.70%) Data Warehouse
5 13 (0.70%) PostgreSQL
6 11 (0.60%) DataStage
6 11 (0.60%) Informix
6 11 (0.60%) QualityStage
7 10 (0.54%) IBM InfoSphere
8 9 (0.49%) Big Data
8 9 (0.49%) Oracle Database 12c
8 9 (0.49%) SQL Server Integration Services
9 8 (0.43%) Pentaho
10 7 (0.38%) Data Lake
10 7 (0.38%) MongoDB
11 6 (0.32%) BusinessObjects Web Intelligence
12 5 (0.27%) SQL Server Reporting Services
Development Applications
1 67 (3.63%) JIRA
2 25 (1.35%) Jenkins
3 16 (0.87%) Git (software)
4 13 (0.70%) MSI
5 10 (0.54%) GitLab
6 8 (0.43%) Sonatype Nexus
7 7 (0.38%) Selenium
7 7 (0.38%) Team Foundation Server
8 6 (0.32%) Ant
8 6 (0.32%) Visual Studio
9 5 (0.27%) Bitbucket
9 5 (0.27%) Eclipse
10 4 (0.22%) Oracle APEX
10 4 (0.22%) Subversion
10 4 (0.22%) Visual Studio Team System
11 3 (0.16%) CA Gen
11 3 (0.16%) git-flow
11 3 (0.16%) SpecFlow
11 3 (0.16%) TeamCity
12 2 (0.11%) Visual Studio Code
General
1 312 (16.89%) Finance
2 160 (8.66%) Telecoms
3 151 (8.18%) Public Sector
4 59 (3.19%) Banking
5 56 (3.03%) Retail
6 54 (2.92%) Legal
7 48 (2.60%) Marketing
8 26 (1.41%) Manufacturing
9 25 (1.35%) Law
10 21 (1.14%) Electronics
11 19 (1.03%) Investment Banking
11 19 (1.03%) Military
12 16 (0.87%) Billing
13 15 (0.81%) Pharmaceutical
14 14 (0.76%) Financial Institution
14 14 (0.76%) Publishing
15 13 (0.70%) Police
16 9 (0.49%) Back Office
17 8 (0.43%) Games
18 7 (0.38%) Local Government
Job Titles
1 332 (17.98%) Analyst
2 269 (14.56%) Service Manager
3 189 (10.23%) Architect
4 151 (8.18%) Service Analyst
5 125 (6.77%) Developer
6 111 (6.01%) Delivery Manager
7 102 (5.52%) Service Desk Analyst
8 86 (4.66%) Service Delivery Manager
9 81 (4.39%) Transition Manager
10 80 (4.33%) Project Manager
11 77 (4.17%) Service Transition Manager
12 76 (4.11%) IT Manager
13 74 (4.01%) Consultant
14 65 (3.52%) Business Analyst
14 65 (3.52%) ServiceNow Developer
15 58 (3.14%) Support Engineer
16 55 (2.98%) Support Analyst
17 54 (2.92%) Desktop Support
18 41 (2.22%) Infrastructure Engineer
19 40 (2.17%) IT Analyst
Libraries, Frameworks & Software Standards
1 69 (3.74%) Web Services
2 68 (3.68%) XML
3 57 (3.09%) HTML
4 44 (2.38%) .NET
5 43 (2.33%) CSS
6 40 (2.17%) Ajax
7 34 (1.84%) Middleware
8 33 (1.79%) AngularJS
9 25 (1.35%) REST
10 23 (1.25%) J2EE
10 23 (1.25%) LDAP
11 19 (1.03%) SOAP
12 12 (0.65%) Node.js
12 12 (0.65%) SAML
12 12 (0.65%) XML Schema
13 11 (0.60%) XHTML
14 8 (0.43%) .NET Framework
14 8 (0.43%) Oracle Fusion
14 8 (0.43%) Software Packaging
15 7 (0.38%) STL
Miscellaneous
1 177 (9.58%) Analytical Skills
2 113 (6.12%) Management Information System
3 86 (4.66%) Data Centre
4 83 (4.49%) CMDB
5 62 (3.36%) User Experience
6 61 (3.30%) Self-Motivation
7 39 (2.11%) NHS
7 39 (2.11%) Virtual Team
8 27 (1.46%) Public Cloud
9 18 (0.97%) Replication
10 17 (0.92%) Blackberry
11 15 (0.81%) Smartphone
12 14 (0.76%) PMI
12 14 (0.76%) Private Cloud
13 13 (0.70%) Enterprise Software
14 11 (0.60%) Hybrid Cloud
14 11 (0.60%) PKI
15 10 (0.54%) CCTV
15 10 (0.54%) iPad
16 8 (0.43%) iPhone
Operating Systems
1 372 (20.14%) Windows
2 134 (7.26%) Windows 10
3 120 (6.50%) Linux
4 114 (6.17%) Windows 7
5 96 (5.20%) Windows Server
6 69 (3.74%) Unix
7 65 (3.52%) Windows Server 2012
8 43 (2.33%) Red Hat Enterprise Linux
9 38 (2.06%) Windows Server 2008
10 21 (1.14%) Apple iOS
11 17 (0.92%) Android
11 17 (0.92%) Mac OS
11 17 (0.92%) Mac OS X
12 16 (0.87%) CentOS
12 16 (0.87%) Solaris
13 12 (0.65%) AIX
13 12 (0.65%) Windows Server 2003
14 6 (0.32%) Windows 8
14 6 (0.32%) Windows XP
15 3 (0.16%) OpenVMS
Processes & Methodologies
1 1,125 (60.91%) ITIL
2 543 (29.40%) ITSM
3 358 (19.38%) Agile Software Development
4 342 (18.52%) Service Delivery
5 199 (10.77%) Change Management
5 199 (10.77%) Stakeholder Management
6 194 (10.50%) Incident Management
7 188 (10.18%) ITIL V3
8 182 (9.85%) Project Management
9 181 (9.80%) Service Design
10 168 (9.10%) Problem Management
11 156 (8.45%) DevOps
12 136 (7.36%) Project Delivery
13 134 (7.26%) Problem-Solving
14 132 (7.15%) Configuration Management
15 131 (7.09%) Migration
16 122 (6.61%) Release Management
17 115 (6.23%) Continuous Improvement
17 115 (6.23%) PRINCE2
18 91 (4.93%) Risk Management
Programming Languages
1 132 (7.15%) SQL
2 86 (4.66%) JavaScript
3 83 (4.49%) PowerShell
4 72 (3.90%) Java
5 47 (2.54%) C
6 46 (2.49%) Python
7 27 (1.46%) C#
8 24 (1.30%) Bash Shell
9 17 (0.92%) Perl
10 14 (0.76%) PHP
11 12 (0.65%) Objective-C
12 11 (0.60%) Korn
12 11 (0.60%) Shell Script
13 10 (0.54%) Ruby
14 9 (0.49%) T-SQL
15 7 (0.38%) C++
15 7 (0.38%) VBA
16 6 (0.32%) PL/SQL
17 3 (0.16%) Lua
18 2 (0.11%) Fortran
Qualifications
1 296 (16.03%) Security Cleared
2 200 (10.83%) SC Cleared
3 127 (6.88%) Degree
4 124 (6.71%) ITIL Certification
5 94 (5.09%) DV Cleared
6 70 (3.79%) Microsoft Certification
7 66 (3.57%) Cisco Certification
8 38 (2.06%) MCSE
9 36 (1.95%) CCNP
10 34 (1.84%) CCNA
10 34 (1.84%) ITIL Foundation Certificate
11 33 (1.79%) MCP
11 33 (1.79%) MCSA
12 24 (1.30%) ISEB
12 24 (1.30%) PMI Certification
13 23 (1.25%) BPSS Clearance
14 15 (0.81%) CISSP
14 15 (0.81%) PRINCE2 Certification
15 14 (0.76%) PMP
16 12 (0.65%) Citrix Certification
Quality Assurance & Compliance
1 219 (11.86%) SLA
2 57 (3.09%) QA
3 27 (1.46%) Data Quality
3 27 (1.46%) PMO
4 23 (1.25%) ISO/IEC 20000
5 22 (1.19%) ISO/IEC 27001
6 17 (0.92%) GDPR
7 14 (0.76%) Sarbanes-Oxley
8 10 (0.54%) ISO 9001
9 9 (0.49%) GxP
10 8 (0.43%) COBIT
11 7 (0.38%) NIST
12 6 (0.32%) ISO/IEC 19770
12 6 (0.32%) JSP 440
13 5 (0.27%) Government Security Classifications
13 5 (0.27%) NCSC
13 5 (0.27%) PSD2
14 4 (0.22%) Cyber Essentials
14 4 (0.22%) Disclosure Scotland
14 4 (0.22%) SEPA
System Software
1 266 (14.40%) Active Directory
2 58 (3.14%) VMware Infrastructure
3 40 (2.17%) Hyper-V
4 32 (1.73%) Virtual Desktop
5 28 (1.52%) Docker
6 27 (1.46%) VMware ESXi
7 25 (1.35%) XenApp
8 21 (1.14%) Virtual Machines
9 20 (1.08%) Microsoft App-V
10 19 (1.03%) XenDesktop
11 15 (0.81%) vSphere
12 12 (0.65%) BitLocker
13 11 (0.60%) Virtual Servers
14 9 (0.49%) VMware Workstation
15 8 (0.43%) Oracle RAC
16 7 (0.38%) vCloud
16 7 (0.38%) VMware NSX
17 5 (0.27%) ProxySG
18 4 (0.22%) DFS Replication
19 3 (0.16%) VMware Server
Systems Management
1 88 (4.76%) SCCM
2 28 (1.52%) Single Sign-On
3 26 (1.41%) Ansible
3 26 (1.41%) SCOM
4 22 (1.19%) Kubernetes
5 18 (0.97%) AirWatch
5 18 (0.97%) Puppet
5 18 (0.97%) Terraform
6 16 (0.87%) Microsoft Intune
6 16 (0.87%) SCVMM
6 16 (0.87%) vRealize
7 13 (0.70%) Norton AntiVirus
8 11 (0.60%) Systems Management Server (SMS)
9 8 (0.43%) Cisco UCCX
9 8 (0.43%) Data Guard
9 8 (0.43%) Opscode Chef
10 7 (0.38%) Cisco CUCM
10 7 (0.38%) Grafana
10 7 (0.38%) Symantec Endpoint Protection
10 7 (0.38%) WSUS
Vendors
1 398 (21.55%) Microsoft
2 294 (15.92%) ServiceNow
3 112 (6.06%) Cisco
4 103 (5.58%) VMware
5 100 (5.41%) Oracle
6 97 (5.25%) Citrix
7 94 (5.09%) Remedy
8 55 (2.98%) SAP
9 46 (2.49%) HP
10 44 (2.38%) Red Hat
11 41 (2.22%) BMC
11 41 (2.22%) IBM
12 38 (2.06%) Ivanti
13 26 (1.41%) NetApp
14 24 (1.30%) Splunk
15 23 (1.25%) CheckPoint
15 23 (1.25%) Juniper
16 22 (1.19%) Apple
16 22 (1.19%) Google
17 21 (1.14%) Dell