Service Management Contracts in England

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 28 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management UK / England
Location	3 months to 28 Jun 2017	Same period 2016	Same period 2015
Rank	99	83	85
Rank change year-on-year	-16	+2
Contract jobs citing Service Management	1055	1315	1279
As % of all contract IT jobs advertised in England	2.44%	2.66%	2.55%
As % of the Processes & Methodologies category	2.88%	3.19%	3.15%
Number of daily rates quoted	660	878	755
Median daily rate	£425	£425	£400
Median daily rate % change year-on-year	-	+6.25%
90% offered a daily rate of more than	£221	£213	£213
10% offered a daily rate of more than	£588	£600	£550
UK excluding London median daily rate	£400	£400	£375
% change year-on-year	-	+6.66%
Number of hourly rates quoted	50	33	44
Median hourly rate	£14.33	£14.00	£13.35
Median hourly rate % change year-on-year	+2.32%	+4.86%
90% offered a hourly rate of more than	£9.17	£11.25	£10.25
10% offered a hourly rate of more than	£31.30	£33.80	£43.08
UK excluding London median hourly rate	£17.50	£15.00	£13.35
% change year-on-year	+16.66%	+12.35%

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process and methodology skills.

Contract Process & Methodology Skills England
Contract job vacancies with a requirement for process and methodology skills	36606	41272	40599
As % of all contract IT job vacancies advertised in England	84.68%	83.46%	80.86%
Number of daily rates quoted	92153	104845	92956
Median daily rate	£450	£450	£415
Median daily rate % change year-on-year	-	+8.43%
90% offered a daily rate of more than	£306	£288	£275
10% offered a daily rate of more than	£625	£625	£600
UK excluding London median daily rate	£415	£400	£380
% change year-on-year	+3.75%	+5.26%
Number of hourly rates quoted	2818	2673	2706
Median hourly rate	£32.50	£27.50	£26.00
Median hourly rate % change year-on-year	+18.18%	+5.76%
90% offered a hourly rate of more than	£12.24	£12.50	£11.50
10% offered a hourly rate of more than	£53.75	£50.78	£51.25
UK excluding London median hourly rate	£34.00	£28.50	£30.00
% change year-on-year	+19.29%	-5.00%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in England.

Contractor daily rate trend for Service Management in England

Service Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Management in England over the 3 months to 28 June 2017.

Contractor daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in England.

Contractor hourly rate trend for Service Management in England

Service Management
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Management in England over the 3 months to 28 June 2017.

Contractor hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Contract IT Job Ads	Median Daily Rate Last 3 Months	Median Daily Rate % Change on Same Period Last Year	Live Job Vacancies
London	-11	452	£450	-5.26%	72
South East	-7	250	£425	+4.79%	32
North of England	-16	135	£411	-0.60%	42
Midlands	-10	94	£350	-	31
East of England	+29	78	£360	-4.00%	15
North West	-8	75	£351	-22.11%	26
South West	-1	54	£475	+16.92%	15
East Midlands	+3	49	£317	-6.35%	10
West Midlands	-29	44	£400	+8.10%	21
Yorkshire	-35	31	£428	+0.58%	15
North East	+56	30	£575	+91.66%	1
Service Management UK

Service Management
Top 30 Co-occurring IT Skills in England

For the 6 months to 28 June 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Management.

1	1379 (64.99%)	ITIL
2	615 (28.98%)	ITSM
3	454 (21.39%)	Security Cleared
4	387 (18.24%)	Finance
5	373 (17.58%)	Service Delivery
6	360 (16.97%)	Project Management
7	344 (16.21%)	Agile Software Development
8	338 (15.93%)	Microsoft
9	332 (15.65%)	Windows
10	323 (15.22%)	SC Cleared
11	269 (12.68%)	ITIL V3
12	262 (12.35%)	ServiceNow
13	247 (11.64%)	Active Directory
14	233 (10.98%)	Stakeholder Management
15	224 (10.56%)	Analytical Skills

16	221 (10.41%)	SLA
17	215 (10.13%)	Change Management
18	194 (9.14%)	Service Design
19	186 (8.77%)	PRINCE2
20	182 (8.58%)	Degree
21	179 (8.44%)	ITIL Certification
22	177 (8.34%)	Linux
23	173 (8.15%)	Management Information System
24	167 (7.87%)	Cisco
25	161 (7.59%)	HP
25	161 (7.59%)	VMware
26	160 (7.54%)	Telecoms
26	160 (7.54%)	Microsoft Office
27	152 (7.16%)	Incident Management
28	150 (7.07%)	Data Centre

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Job Titles
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	72 (3.39%)	SharePoint
2	58 (2.73%)	MS Exchange
3	45 (2.12%)	Confluence
4	44 (2.07%)	CMS
5	34 (1.60%)	Skype for Business
6	22 (1.04%)	Exchange Server 2010
7	19 (0.90%)	IIS
8	18 (0.85%)	Apache
9	17 (0.80%)	WebSphere
10	16 (0.75%)	Elasticsearch
11	15 (0.71%)	Blackberry Enterprise Server
11	15 (0.71%)	Tomcat
12	12 (0.57%)	OpenStack
12	12 (0.57%)	WebLogic
13	11 (0.52%)	JBoss
14	10 (0.47%)	WebSphere Application Server
15	9 (0.42%)	BizTalk Server
16	8 (0.38%)	Adobe Experience Manager
16	8 (0.38%)	Exchange Server 2013
17	7 (0.33%)	SharePoint 2013

Applications
1	160 (7.54%)	Microsoft Office
2	105 (4.95%)	Microsoft Excel
3	54 (2.54%)	Microsoft PowerPoint
4	30 (1.41%)	MS Visio
5	15 (0.71%)	Microsoft Project
6	5 (0.24%)	Spreadsheet
7	3 (0.14%)	InfoPath
8	2 (0.094%)	S-PLUS
9	1 (0.047%)	HipChat

Business Applications
1	57 (2.69%)	Remedy ITSM
2	16 (0.75%)	Dynamics CRM
3	15 (0.71%)	SAP Oil and Gas
4	8 (0.38%)	SAP GRC
5	5 (0.24%)	Oracle ERP
6	4 (0.19%)	iTrent
6	4 (0.19%)	Oracle EBS
6	4 (0.19%)	SAP CRM
6	4 (0.19%)	SAP ERP
6	4 (0.19%)	SAP S/4HANA
7	3 (0.14%)	Dynamics AX
7	3 (0.14%)	Oracle Applications
7	3 (0.14%)	Oracle Financials
7	3 (0.14%)	Staffware
8	2 (0.094%)	assyst
8	2 (0.094%)	JDE EnterpriseOne
8	2 (0.094%)	Maximo
8	2 (0.094%)	NetSuite
8	2 (0.094%)	SAP FI
8	2 (0.094%)	SAP SD

Cloud Services
1	86 (4.05%)	Office 365
2	59 (2.78%)	Microsoft Azure
3	53 (2.50%)	IaaS
4	51 (2.40%)	Amazon AWS
5	44 (2.07%)	PaaS
6	35 (1.65%)	SaaS
7	19 (0.90%)	Cloud Computing
8	14 (0.66%)	G Suite
9	10 (0.47%)	Amazon CloudWatch
9	10 (0.47%)	Amazon EC2
9	10 (0.47%)	Amazon ELB
9	10 (0.47%)	Amazon S3
9	10 (0.47%)	OneDrive
9	10 (0.47%)	Virtual Private Cloud
10	6 (0.28%)	Azure Active Directory
10	6 (0.28%)	Google Drive
11	5 (0.24%)	GitHub
12	4 (0.19%)	AWS CloudFormation
13	3 (0.14%)	OpenShift
13	3 (0.14%)	Yammer

Communications & Networking
1	130 (6.13%)	WAN
2	120 (5.66%)	Firewall
3	118 (5.56%)	LAN
4	77 (3.63%)	Wireless
5	71 (3.35%)	DNS
6	49 (2.31%)	TCP/IP
7	39 (1.84%)	BIG-IP
8	36 (1.70%)	Cisco Nexus
8	36 (1.70%)	VPN
9	35 (1.65%)	Internet
10	32 (1.51%)	Network Security
11	29 (1.37%)	Wi-Fi
12	28 (1.32%)	LDAP
13	25 (1.18%)	MPLS
14	24 (1.13%)	Cisco ASA
15	23 (1.08%)	Skype
15	23 (1.08%)	SSL
16	21 (0.99%)	DHCP
17	19 (0.90%)	HTTP
18	16 (0.75%)	BGP

Database & Business Intelligence
1	65 (3.06%)	SQL Server
2	34 (1.60%)	Oracle Database
2	34 (1.60%)	PostgreSQL
3	26 (1.23%)	Data Warehouse
4	22 (1.04%)	Big Data
5	19 (0.90%)	MongoDB
5	19 (0.90%)	Relational Database
6	18 (0.85%)	DB2
7	14 (0.66%)	Oracle Reports
8	13 (0.61%)	Hadoop
8	13 (0.61%)	MySQL
8	13 (0.61%)	Oracle Database 11g
8	13 (0.61%)	SQL Server 2012
9	10 (0.47%)	Amazon RDS
9	10 (0.47%)	Oracle Database 10g
10	9 (0.42%)	BusinessObjects
10	9 (0.42%)	Oracle Database 12c
11	8 (0.38%)	Oracle BI EE
12	7 (0.33%)	SAP HANA
13	6 (0.28%)	Oracle OWB

Development Applications
1	79 (3.72%)	JIRA
2	57 (2.69%)	Git (software)
3	47 (2.21%)	Jenkins
4	24 (1.13%)	Team Foundation Server
5	22 (1.04%)	Bitbucket
5	22 (1.04%)	Sonatype Nexus
6	20 (0.94%)	Maven
7	18 (0.85%)	Ant
8	15 (0.71%)	SonarQube
9	14 (0.66%)	JUnit
10	11 (0.52%)	Liquibase
10	11 (0.52%)	Oracle Forms
11	9 (0.42%)	TeamCity
12	7 (0.33%)	HP UFT
12	7 (0.33%)	Visual Studio Team System
13	6 (0.28%)	Oracle APEX
13	6 (0.28%)	Selenium
13	6 (0.28%)	Toad
13	6 (0.28%)	Vagrant
14	5 (0.24%)	Gradle

General
1	387 (18.24%)	Finance
2	160 (7.54%)	Telecoms
3	107 (5.04%)	Banking
4	87 (4.10%)	Retail
5	49 (2.31%)	Legal
6	44 (2.07%)	Law
7	34 (1.60%)	Billing
8	33 (1.56%)	Manufacturing
9	31 (1.46%)	Marketing
10	25 (1.18%)	Pharmaceutical
11	22 (1.04%)	Investment Banking
12	20 (0.94%)	Back Office
13	17 (0.80%)	Electronics
14	14 (0.66%)	Financial Institution
15	12 (0.57%)	Publishing
16	11 (0.52%)	Retail Banking
17	6 (0.28%)	Military
18	5 (0.24%)	Front Office
18	5 (0.24%)	Italian Language
18	5 (0.24%)	Local Government

Job Titles
1	415 (19.56%)	Analyst
2	262 (12.35%)	Service Manager
3	231 (10.89%)	Architect
4	158 (7.45%)	Service Analyst
5	150 (7.07%)	Project Manager
6	139 (6.55%)	Consultant
7	106 (5.00%)	Developer
8	104 (4.90%)	Business Analyst
9	98 (4.62%)	Service Desk Analyst
10	88 (4.15%)	Delivery Manager
11	79 (3.72%)	Services Delivery Manager
12	66 (3.11%)	ITIL Manager
12	66 (3.11%)	Support Analyst
13	64 (3.02%)	Service Architect
14	63 (2.97%)	IT Manager
15	61 (2.87%)	Network Engineer
16	57 (2.69%)	Transition Manager
17	52 (2.45%)	IT Analyst
17	52 (2.45%)	ServiceNow Developer
18	48 (2.26%)	Service Transition Manager

Libraries, Frameworks & Software Standards
1	69 (3.25%)	HTML
2	62 (2.92%)	XML
3	59 (2.78%)	CSS
4	56 (2.64%)	Web Services
5	35 (1.65%)	.NET
5	35 (1.65%)	REST
6	32 (1.51%)	SOAP
7	27 (1.27%)	Middleware
8	23 (1.08%)	JSON
9	21 (0.99%)	AngularJS
10	17 (0.80%)	Elastic Stack
10	17 (0.80%)	XSLT
11	14 (0.66%)	RSS
12	12 (0.57%)	Ajax
12	12 (0.57%)	Twitter Bootstrap
13	11 (0.52%)	MCollective
13	11 (0.52%)	PostGIS
13	11 (0.52%)	Software Packaging
14	10 (0.47%)	.NET Framework
15	9 (0.42%)	J2EE

Miscellaneous
1	224 (10.56%)	Analytical Skills
2	173 (8.15%)	Management Information System
3	150 (7.07%)	Data Centre
4	104 (4.90%)	CMDB
5	57 (2.69%)	Computer Science
6	48 (2.26%)	User Experience
7	43 (2.03%)	Virtual Team
8	37 (1.74%)	NHS
9	28 (1.32%)	Blackberry
10	19 (0.90%)	Enterprise Software
11	18 (0.85%)	Public Cloud
11	18 (0.85%)	Smartphone
12	17 (0.80%)	Data Protection Act
13	16 (0.75%)	Greenfield Project
13	16 (0.75%)	Mainframe
13	16 (0.75%)	PMI
14	15 (0.71%)	Linux Command Line
15	14 (0.66%)	Hybrid Cloud
15	14 (0.66%)	Web 2.0
16	13 (0.61%)	Video Conferencing

Operating Systems
1	332 (15.65%)	Windows
2	177 (8.34%)	Linux
3	116 (5.47%)	Windows Server
4	88 (4.15%)	Unix
5	61 (2.87%)	Windows 7
6	58 (2.73%)	Windows Server 2012
7	49 (2.31%)	CentOS
8	42 (1.98%)	Red Hat Enterprise Linux
9	41 (1.93%)	Windows Server 2008
10	39 (1.84%)	Windows 10
11	27 (1.27%)	Android
12	26 (1.23%)	Windows Server 2003
13	25 (1.18%)	Apple iOS
14	22 (1.04%)	Ubuntu
15	19 (0.90%)	Windows XP
16	16 (0.75%)	AIX
16	16 (0.75%)	Mac OS X
16	16 (0.75%)	Windows 8
17	12 (0.57%)	Oracle Linux
18	10 (0.47%)	SUSE Linux Enterprise Server

Processes & Methodologies
1	1379 (64.99%)	ITIL
2	615 (28.98%)	ITSM
3	373 (17.58%)	Service Delivery
4	360 (16.97%)	Project Management
5	344 (16.21%)	Agile Software Development
6	269 (12.68%)	ITIL V3
7	233 (10.98%)	Stakeholder Management
8	215 (10.13%)	Change Management
9	194 (9.14%)	Service Design
10	186 (8.77%)	PRINCE2
11	152 (7.16%)	Incident Management
12	145 (6.83%)	Problem Management
13	135 (6.36%)	Configuration Management
14	132 (6.22%)	Scrum
15	121 (5.70%)	DevOps
16	120 (5.66%)	Continuous Improvement
16	120 (5.66%)	Migration
17	90 (4.24%)	Release Management
18	89 (4.19%)	Business Intelligence
19	79 (3.72%)	Business Analysis

Programming Languages
1	141 (6.64%)	SQL
2	79 (3.72%)	Java
3	72 (3.39%)	PowerShell
4	65 (3.06%)	JavaScript
5	53 (2.50%)	Python
6	41 (1.93%)	C
7	30 (1.41%)	C#
8	27 (1.27%)	Bash Shell
8	27 (1.27%)	Perl
9	26 (1.23%)	Shell Script
10	23 (1.08%)	PHP
11	21 (0.99%)	Ruby
12	14 (0.66%)	VBA
13	11 (0.52%)	VB
14	10 (0.47%)	Groovy
14	10 (0.47%)	PL/SQL
15	9 (0.42%)	COBOL
15	9 (0.42%)	VBScript
16	7 (0.33%)	T-SQL
17	6 (0.28%)	VB.NET

Qualifications
1	454 (21.39%)	Security Cleared
2	323 (15.22%)	SC Cleared
3	182 (8.58%)	Degree
4	179 (8.44%)	ITIL Certification
5	106 (5.00%)	Cisco Certification
6	105 (4.95%)	DV Cleared
7	65 (3.06%)	CCNP
8	62 (2.92%)	Microsoft Certification
9	55 (2.59%)	CCIE
10	46 (2.17%)	ISEB
10	46 (2.17%)	JNCIA
11	45 (2.12%)	BPSS Clearance
12	44 (2.07%)	CCSA
12	44 (2.07%)	CCSE
13	43 (2.03%)	CCDP
14	42 (1.98%)	JNCIE
15	41 (1.93%)	CCIP
16	35 (1.65%)	MCP
17	34 (1.60%)	Computer Science Degree
18	33 (1.56%)	CCNA

Quality Assurance & Compliance
1	221 (10.41%)	SLA
2	47 (2.21%)	ISO/IEC 27001
3	46 (2.17%)	ISO/IEC 20000
4	45 (2.12%)	QA
5	34 (1.60%)	PMO
6	32 (1.51%)	COBIT
7	21 (0.99%)	Disclosure Scotland
8	16 (0.75%)	Sarbanes-Oxley
9	11 (0.52%)	PCI DSS
10	10 (0.47%)	ISO/IEC 15288
11	8 (0.38%)	ISO/IEC 19770
12	7 (0.33%)	ISO 9001
13	6 (0.28%)	Data Quality
14	5 (0.24%)	GAMP
15	4 (0.19%)	GxP
15	4 (0.19%)	ISO 22301
15	4 (0.19%)	PMBOK
16	3 (0.14%)	GDPR
17	2 (0.094%)	MiFID
18	1 (0.047%)	EFQM

System Software
1	247 (11.64%)	Active Directory
2	92 (4.34%)	VMware Infrastructure
3	38 (1.79%)	Hyper-V
4	37 (1.74%)	vSphere
5	30 (1.41%)	Virtual Machines
6	25 (1.18%)	Docker
7	24 (1.13%)	Virtual Desktop
8	23 (1.08%)	VMware ESXi
9	17 (0.80%)	vCloud
10	15 (0.71%)	XenApp
11	14 (0.66%)	Postfix
11	14 (0.66%)	Squid
12	13 (0.61%)	VMware Workstation
13	11 (0.52%)	Terminal Services
14	8 (0.38%)	Oracle RAC
14	8 (0.38%)	XenDesktop
15	6 (0.28%)	RACF
16	5 (0.24%)	Microsoft App-V
16	5 (0.24%)	Time Sharing Option
17	3 (0.14%)	Varnish

Systems Management
1	68 (3.20%)	SCCM
2	64 (3.02%)	Puppet
3	50 (2.36%)	FortiGate
4	37 (1.74%)	SCOM
5	32 (1.51%)	Ansible
6	23 (1.08%)	Netcool
7	19 (0.90%)	OVSD
8	18 (0.85%)	vCenter Server
9	17 (0.80%)	ZABBIX
10	16 (0.75%)	Kibana
10	16 (0.75%)	logstash
11	15 (0.71%)	Rsyslog
12	14 (0.66%)	Kubernetes
13	13 (0.61%)	Terraform
13	13 (0.61%)	WSUS
14	12 (0.57%)	DameWare
14	12 (0.57%)	Nagios
15	11 (0.52%)	Docker Swarm
15	11 (0.52%)	Rancher
16	10 (0.47%)	Sysdig

Vendors
1	338 (15.93%)	Microsoft
2	262 (12.35%)	ServiceNow
3	167 (7.87%)	Cisco
4	161 (7.59%)	HP
4	161 (7.59%)	VMware
5	116 (5.47%)	Oracle
6	98 (4.62%)	Remedy
7	93 (4.38%)	SAP
8	72 (3.39%)	Citrix
9	62 (2.92%)	F5
10	61 (2.87%)	Juniper
11	58 (2.73%)	CheckPoint
12	43 (2.03%)	Fortinet
13	42 (1.98%)	Riverbed
14	41 (1.93%)	BMC
14	41 (1.93%)	IBM
15	37 (1.74%)	CA
15	37 (1.74%)	Red Hat
16	28 (1.32%)	Aruba
17	23 (1.08%)	Splunk