Period
to 16 August 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 16 August 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK > England
6 months to
16 Aug 2018
Same period 2017 Same period 2016
Rank 115 103 84
Rank change year-on-year -12 -19 -2
Contract jobs citing Service Management 2,157 2,109 2,773
As % of all contract IT jobs advertised in England 2.31% 2.39% 2.75%
As % of the Processes & Methodologies category 2.68% 2.79% 3.23%
Number of daily rates quoted 1,318 1,303 1,777
England median daily rate £450 £430 £425
Median daily rate % change year-on-year +4.65% +1.18% +6.25%
10th Percentile £201 £219 £220
90th Percentile £613 £588 £588
UK median daily rate £435 £425 £425
% change year-on-year +2.35% - +6.25%
Number of hourly rates quoted 100 94 80
England median hourly rate £17.17 £14.33 £14.25
Median hourly rate % change year-on-year +19.84% +0.53% -10.83%
10th Percentile £11.61 £8.67 £11.25
90th Percentile £36.60 £34.88 £51.80
UK median hourly rate £17.17 £14.75 £14.50
% change year-on-year +16.39% +1.72% -9.15%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 80,623 75,637 85,743
As % of all contract IT jobs advertised in England 86.32% 85.76% 85.02%
Number of daily rates quoted 53,688 49,933 57,204
England median daily rate £463 £450 £425
Median daily rate % change year-on-year +2.78% +5.88% +4.42%
10th Percentile £300 £281 £263
90th Percentile £638 £625 £606
UK median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 2,175 1,877 2,060
England median hourly rate £21.50 £23.50 £23.50
Median hourly rate % change year-on-year -8.51% - +8.60%
10th Percentile £11.25 £11.25 £11.71
90th Percentile £50.00 £50.00 £47.83
UK median hourly rate £21.00 £24.49 £23.50
% change year-on-year -14.23% +4.19% +8.47%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in England.

Contractor daily rate trend for Service Management in England

Service Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Management in England over the 6 months to 16 August 2018.

Contractor daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in England.

Contractor hourly rate trend for Service Management in England

Service Management
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Management in England over the 6 months to 16 August 2018.

Contractor hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 6 months to 16 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -29 789 £475 +1.88% 87
South East -11 520 £448 +5.41% 78
North of England +3 317 £388 -4.32% 74
Midlands +5 241 £425 +13.33% 50
West Midlands +17 180 £428 -5.00% 36
North West +8 179 £400 +14.12% 38
East of England -6 148 £425 +18.06% 20
South West +21 138 £425 -5.56% 38
Yorkshire -10 78 £405 -4.71% 25
North East -5 60 £338 -35.41% 11
East Midlands -25 59 £425 +29.87% 12
Service Management
UK

For the 6 months to 16 August 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Service Management.

1 1,307 (60.59%) ITIL
2 649 (30.09%) ITSM
3 468 (21.70%) Windows
4 444 (20.58%) Finance
5 395 (18.31%) Microsoft
6 380 (17.62%) Security Cleared
7 378 (17.52%) Agile Software Development
8 360 (16.69%) Service Delivery
9 308 (14.28%) ServiceNow
10 287 (13.31%) ITIL V3
10 287 (13.31%) Change Management
11 284 (13.17%) Active Directory
12 263 (12.19%) Stakeholder Management
12 263 (12.19%) SC Cleared
13 247 (11.45%) Analytical Skills
14 240 (11.13%) Project Management
15 237 (10.99%) Service Design
16 218 (10.11%) SLA
17 207 (9.60%) Problem-Solving
18 201 (9.32%) Incident Management
19 189 (8.76%) PRINCE2
20 187 (8.67%) Microsoft Office
21 185 (8.58%) ITIL Certification
22 179 (8.30%) VMware
23 170 (7.88%) Problem Management
24 159 (7.37%) Management Information System
24 159 (7.37%) Linux
25 157 (7.28%) Configuration Management
26 151 (7.00%) SQL
27 147 (6.82%) DevOps

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 86 (3.99%) MS Exchange
2 73 (3.38%) SharePoint
3 38 (1.76%) IIS
4 37 (1.72%) Confluence
5 36 (1.67%) Apache
6 35 (1.62%) Skype for Business
7 32 (1.48%) CMS
7 32 (1.48%) Exchange Server 2010
8 28 (1.30%) Tomcat
9 20 (0.93%) WebLogic
10 19 (0.88%) Blackberry Enterprise Server
11 15 (0.70%) JBoss
12 13 (0.60%) OpenStack
13 12 (0.56%) SharePoint 2010
14 11 (0.51%) Elasticsearch
15 10 (0.46%) Oracle SOA Suite
15 10 (0.46%) SharePoint 2013
15 10 (0.46%) WebSphere
16 8 (0.37%) SAS
16 8 (0.37%) SharePoint Server
Applications
1 187 (8.67%) Microsoft Office
2 84 (3.89%) Microsoft Excel
3 62 (2.87%) MS Visio
4 45 (2.09%) Microsoft PowerPoint
5 22 (1.02%) Microsoft Project
6 4 (0.19%) Spreadsheet
7 3 (0.14%) InfoPath
8 1 (0.046%) Adobe After Effects
8 1 (0.046%) Adobe Premiere
8 1 (0.046%) Avid Media Composer
8 1 (0.046%) Final Cut Pro
8 1 (0.046%) HipChat
Business Applications
1 66 (3.06%) Remedy ITSM
2 15 (0.70%) Dynamics AX
3 12 (0.56%) Dynamics CRM
4 7 (0.32%) Servitor
5 4 (0.19%) Oracle Applications
5 4 (0.19%) Oracle EBS R12
5 4 (0.19%) Oracle Payroll
5 4 (0.19%) RMDS
5 4 (0.19%) SAP ERP
6 3 (0.14%) assyst
6 3 (0.14%) Oracle EBS
6 3 (0.14%) SAP CO
6 3 (0.14%) SAP FI
6 3 (0.14%) SAP FI/CO
6 3 (0.14%) Unit4 Business World
7 2 (0.093%) Documaker
7 2 (0.093%) Markit EDM
7 2 (0.093%) SAP GTS
7 2 (0.093%) SAP SM
8 1 (0.046%) Eikon
Cloud Services
1 136 (6.31%) Office 365
2 105 (4.87%) Microsoft Azure
3 75 (3.48%) Amazon AWS
4 67 (3.11%) SaaS
5 61 (2.83%) IaaS
6 55 (2.55%) PaaS
7 14 (0.65%) Azure Active Directory
8 13 (0.60%) Cloud Computing
9 9 (0.42%) G Suite
9 9 (0.42%) Yammer
10 8 (0.37%) Amazon CloudWatch
10 8 (0.37%) Amazon EC2
10 8 (0.37%) Amazon ELB
10 8 (0.37%) Amazon S3
10 8 (0.37%) Virtual Private Cloud
11 6 (0.28%) Mimecast
12 5 (0.23%) Dynamics 365
12 5 (0.23%) OneDrive
12 5 (0.23%) Serverless
12 5 (0.23%) SuccessFactors
Communications & Networking
1 115 (5.33%) Firewall
2 112 (5.19%) WAN
3 104 (4.82%) LAN
4 101 (4.68%) DNS
5 55 (2.55%) TCP/IP
6 51 (2.36%) VPN
7 50 (2.32%) DHCP
8 46 (2.13%) Internet
9 44 (2.04%) Network Security
10 41 (1.90%) Wireless
11 37 (1.72%) SAN
12 35 (1.62%) VoIP
13 33 (1.53%) Skype
13 33 (1.53%) SSL
14 31 (1.44%) Wi-Fi
15 27 (1.25%) Cisco IOS
16 24 (1.11%) Cisco Nexus
16 24 (1.11%) Unified Communications
17 23 (1.07%) BGP
18 21 (0.97%) SMS
Database & Business Intelligence
1 84 (3.89%) SQL Server
2 26 (1.21%) Relational Database
3 23 (1.07%) SQL Server Integration Services
4 21 (0.97%) DB2
4 21 (0.97%) Oracle Database
5 18 (0.83%) PostgreSQL
6 15 (0.70%) MySQL
7 14 (0.65%) Oracle Reports
8 12 (0.56%) DataStage
9 10 (0.46%) Data Warehouse
9 10 (0.46%) SQL Server 2012
9 10 (0.46%) SQL Server Reporting Services
10 9 (0.42%) Informix
10 9 (0.42%) Power BI
10 9 (0.42%) QualityStage
11 8 (0.37%) Amazon RDS
11 8 (0.37%) Big Data
11 8 (0.37%) MongoDB
11 8 (0.37%) QlikView
12 7 (0.32%) Oracle ODI
Development Applications
1 67 (3.11%) JIRA
2 63 (2.92%) Jenkins
3 32 (1.48%) Git (software)
4 22 (1.02%) Visual Studio
5 19 (0.88%) Bitbucket
6 17 (0.79%) Team Foundation Server
7 14 (0.65%) SonarQube
8 11 (0.51%) Atlassian Bamboo
8 11 (0.51%) Maven
8 11 (0.51%) Visual Studio Team System
9 9 (0.42%) Ant
9 9 (0.42%) JUnit
9 9 (0.42%) Liquibase
9 9 (0.42%) Sonatype Nexus
10 8 (0.37%) MSI
11 4 (0.19%) HP UFT
11 4 (0.19%) Subversion
12 3 (0.14%) git-flow
12 3 (0.14%) GitLab
12 3 (0.14%) TeamCity
General
1 444 (20.58%) Finance
2 135 (6.26%) Telecoms
3 93 (4.31%) Banking
4 43 (1.99%) Retail
5 38 (1.76%) Back Office
6 37 (1.72%) Law
6 37 (1.72%) Legal
7 25 (1.16%) Marketing
8 23 (1.07%) Military
9 18 (0.83%) Pharmaceutical
10 17 (0.79%) Billing
10 17 (0.79%) Front Office
10 17 (0.79%) Investment Banking
11 15 (0.70%) Manufacturing
12 13 (0.60%) Retail Banking
13 11 (0.51%) Electronics
14 9 (0.42%) Financial Institution
14 9 (0.42%) Private Banking
14 9 (0.42%) Publishing
15 8 (0.37%) Advertising
Job Titles
1 388 (17.99%) Analyst
2 324 (15.02%) Service Manager
3 204 (9.46%) Architect
4 142 (6.58%) Service Analyst
5 134 (6.21%) Developer
6 130 (6.03%) Project Manager
7 118 (5.47%) Consultant
8 99 (4.59%) IT Manager
9 89 (4.13%) Delivery Manager
10 86 (3.99%) Support Analyst
11 85 (3.94%) Transition Manager
12 79 (3.66%) Business Analyst
12 79 (3.66%) Service Desk Analyst
13 78 (3.62%) Service Transition Manager
13 78 (3.62%) Services Delivery Manager
14 69 (3.20%) Support Engineer
15 60 (2.78%) Desktop Support
16 59 (2.74%) IT Analyst
16 59 (2.74%) IT Services Manager
17 49 (2.27%) Service Architect
Libraries, Frameworks & Software Standards
1 83 (3.85%) HTML
2 72 (3.34%) XML
3 65 (3.01%) CSS
4 58 (2.69%) Web Services
5 47 (2.18%) REST
6 42 (1.95%) AngularJS
7 33 (1.53%) Ajax
8 32 (1.48%) Middleware
9 27 (1.25%) LDAP
9 27 (1.25%) SOAP
10 21 (0.97%) .NET
11 17 (0.79%) SAML
12 11 (0.51%) XHTML
13 10 (0.46%) Elastic Stack
13 10 (0.46%) Twitter Bootstrap
13 10 (0.46%) XML Schema
14 9 (0.42%) JSON
14 9 (0.42%) MCollective
14 9 (0.42%) Node.js
14 9 (0.42%) Velocity
Miscellaneous
1 247 (11.45%) Analytical Skills
2 159 (7.37%) Management Information System
3 125 (5.80%) Data Centre
4 73 (3.38%) CMDB
5 58 (2.69%) User Experience
6 57 (2.64%) Self-Motivation
7 42 (1.95%) Virtual Team
8 41 (1.90%) Computer Science
9 37 (1.72%) Blackberry
10 33 (1.53%) NHS
11 21 (0.97%) Clustering
12 20 (0.93%) Video Conferencing
13 19 (0.88%) Fat Client
13 19 (0.88%) Mainframe
13 19 (0.88%) Public Cloud
13 19 (0.88%) Smartphone
13 19 (0.88%) Thin Client
14 17 (0.79%) Greenfield Project
15 16 (0.74%) Replication
16 13 (0.60%) Taxonomies
Operating Systems
1 468 (21.70%) Windows
2 159 (7.37%) Linux
3 112 (5.19%) Windows Server
4 105 (4.87%) Windows 7
5 96 (4.45%) Windows 10
6 75 (3.48%) Unix
7 70 (3.25%) Windows Server 2012
8 59 (2.74%) Windows Server 2008
9 41 (1.90%) Android
10 29 (1.34%) Apple iOS
11 27 (1.25%) Mac OS X
12 24 (1.11%) Red Hat Enterprise Linux
13 18 (0.83%) Mac OS
13 18 (0.83%) Windows XP
14 16 (0.74%) AIX
15 15 (0.70%) CentOS
16 11 (0.51%) Windows 8
17 9 (0.42%) SUSE
17 9 (0.42%) Windows Server 2003
18 7 (0.32%) Mac OS X Server
Processes & Methodologies
1 1,307 (60.59%) ITIL
2 649 (30.09%) ITSM
3 378 (17.52%) Agile Software Development
4 360 (16.69%) Service Delivery
5 287 (13.31%) Change Management
5 287 (13.31%) ITIL V3
6 263 (12.19%) Stakeholder Management
7 240 (11.13%) Project Management
8 237 (10.99%) Service Design
9 207 (9.60%) Problem-Solving
10 201 (9.32%) Incident Management
11 189 (8.76%) PRINCE2
12 170 (7.88%) Problem Management
13 157 (7.28%) Configuration Management
14 147 (6.82%) DevOps
15 126 (5.84%) Continuous Improvement
16 115 (5.33%) Risk Management
17 111 (5.15%) Migration
18 104 (4.82%) Release Management
19 102 (4.73%) Scrum
Programming Languages
1 151 (7.00%) SQL
2 97 (4.50%) JavaScript
3 64 (2.97%) PowerShell
4 63 (2.92%) Java
5 46 (2.13%) Python
6 29 (1.34%) C
7 25 (1.16%) T-SQL
8 23 (1.07%) Bash Shell
9 21 (0.97%) Perl
10 18 (0.83%) C#
11 16 (0.74%) PHP
12 15 (0.70%) Ruby
13 8 (0.37%) Groovy
13 8 (0.37%) Shell Script
14 5 (0.23%) PL/SQL
15 4 (0.19%) C++
15 4 (0.19%) R
16 3 (0.14%) BeanShell
16 3 (0.14%) U-SQL
17 2 (0.093%) VBScript
Qualifications
1 380 (17.62%) Security Cleared
2 263 (12.19%) SC Cleared
3 185 (8.58%) ITIL Certification
4 144 (6.68%) Degree
5 93 (4.31%) DV Cleared
6 72 (3.34%) Cisco Certification
7 56 (2.60%) Microsoft Certification
8 51 (2.36%) ITIL Foundation Certificate
9 40 (1.85%) CCNP
10 31 (1.44%) CCNA
11 26 (1.21%) PMP
11 26 (1.21%) PRINCE2 Practitioner
12 23 (1.07%) PRINCE2 Certification
13 22 (1.02%) CISSP
13 22 (1.02%) Computer Science Degree
14 20 (0.93%) CISM
14 20 (0.93%) ISEB
14 20 (0.93%) MCITP
15 19 (0.88%) MCP
15 19 (0.88%) PMI Certification
Quality Assurance & Compliance
1 218 (10.11%) SLA
2 48 (2.23%) QA
3 33 (1.53%) PMO
4 32 (1.48%) Data Quality
5 30 (1.39%) ISO/IEC 20000
6 22 (1.02%) COBIT
7 20 (0.93%) ISO/IEC 27001
8 17 (0.79%) GDPR
9 15 (0.70%) Sarbanes-Oxley
10 10 (0.46%) HMG Security Policy Framework
10 10 (0.46%) PCI DSS
11 7 (0.32%) Disclosure Scotland
11 7 (0.32%) ISO 9001
12 6 (0.28%) Cyber Essentials
12 6 (0.28%) JSP 440
13 5 (0.23%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 4 (0.19%) Government Security Classifications
14 4 (0.19%) PMBOK
15 3 (0.14%) Cyber Essentials PLUS
15 3 (0.14%) GxP
System Software
1 284 (13.17%) Active Directory
2 116 (5.38%) VMware Infrastructure
3 31 (1.44%) Hyper-V
4 27 (1.25%) vSphere
4 27 (1.25%) XenApp
5 26 (1.21%) Virtual Machines
6 23 (1.07%) Squid
7 20 (0.93%) Docker
8 19 (0.88%) Virtual Desktop
9 18 (0.83%) Microsoft App-V
10 17 (0.79%) VMware ESXi
11 14 (0.65%) VMware Server
12 10 (0.46%) vCloud
13 9 (0.42%) Postfix
14 7 (0.32%) ProxySG
15 6 (0.28%) BitLocker
15 6 (0.28%) XenDesktop
16 5 (0.23%) Virtual Servers
16 5 (0.23%) VMware Workstation
17 3 (0.14%) Oracle RAC
Systems Management
1 80 (3.71%) SCCM
2 56 (2.60%) Puppet
3 50 (2.32%) Single Sign-On
4 35 (1.62%) Ansible
5 31 (1.44%) Systems Management Server (SMS)
6 23 (1.07%) Opscode Chef
7 19 (0.88%) Terraform
8 15 (0.70%) HP ALM
8 15 (0.70%) SCOM
9 14 (0.65%) Microsoft Clustering
9 14 (0.65%) OVSD
9 14 (0.65%) vCenter Server
10 13 (0.60%) Kubernetes
11 12 (0.56%) ZABBIX
12 11 (0.51%) Kibana
13 10 (0.46%) Cisco Prime
13 10 (0.46%) Docker Swarm
13 10 (0.46%) logstash
14 9 (0.42%) Backup Exec
14 9 (0.42%) WSUS
Vendors
1 395 (18.31%) Microsoft
2 308 (14.28%) ServiceNow
3 179 (8.30%) VMware
4 145 (6.72%) Cisco
5 116 (5.38%) HP
6 103 (4.78%) Citrix
7 102 (4.73%) Oracle
8 93 (4.31%) Remedy
9 79 (3.66%) BMC
10 59 (2.74%) SAP
11 36 (1.67%) Google
11 36 (1.67%) NetApp
12 31 (1.44%) Juniper
13 30 (1.39%) Apple
14 29 (1.34%) F5
14 29 (1.34%) Ivanti
15 25 (1.16%) Red Hat
15 25 (1.16%) Splunk
16 22 (1.02%) EMC
16 22 (1.02%) McAfee