Period
to 18 November 2017

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK > England
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 103 83 78
Rank change year-on-year -20 -5 +4
Contract jobs citing Service Management 2200 2767 2752
As % of all contract IT jobs advertised in England 2.34% 2.82% 2.62%
As % of the Processes & Methodologies category 2.77% 3.35% 3.20%
Number of daily rates quoted 1423 1771 1699
England median daily rate £425 £425 £410
Median daily rate % change year-on-year - +3.66% +7.89%
10th Percentile £185 £220 £227
90th Percentile £588 £605 £585
UK median daily rate £416 £425 £400
% change year-on-year -2.12% +6.25% +5.26%
Number of hourly rates quoted 97 98 125
England median hourly rate £15.00 £14.50 £18.00
Median hourly rate % change year-on-year +3.45% -19.44% +20.00%
10th Percentile £10.24 £10.86 £12.25
90th Percentile £35.00 £47.50 £40.19
UK median hourly rate £15.50 £14.50 £18.00
% change year-on-year +6.90% -19.44% +20.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 79501 82625 86049
As % of all contract IT jobs advertised in England 84.69% 84.18% 81.94%
Number of daily rates quoted 53476 55123 56736
England median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £288 £265 £263
90th Percentile £638 £613 £600
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 1856 2135 2506
England median hourly rate £24.00 £24.41 £22.50
Median hourly rate % change year-on-year -1.68% +8.49% +18.42%
10th Percentile £11.38 £11.50 £11.50
90th Percentile £50.00 £48.75 £47.50
UK median hourly rate £23.63 £24.00 £22.50
% change year-on-year -1.56% +6.67% +18.42%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in England.

Contractor daily rate trend for Service Management in England

Service Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Management in England over the 6 months to 18 November 2017.

Contractor daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in England.

Contractor hourly rate trend for Service Management in England

Service Management
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Management in England over the 6 months to 18 November 2017.

Contractor hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -40 883 £430 -9.47% 53
South East -13 523 £400 -5.55% 33
North of England -23 286 £425 +13.33% 39
Midlands +17 273 £365 -9.32% 28
North West -6 173 £400 -2.74% 17
East Midlands +50 136 £340 -24.44% 6
West Midlands -4 135 £425 +7.59% 22
East of England -5 117 £375 -6.25% 10
South West +7 116 £475 +46.15% 6
Yorkshire -31 76 £425 +21.43% 18
North East +4 38 £475 +41.79% 4
Service Management
UK

For the 6 months to 18 November 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Management.

1 1352 (61.45%) ITIL
2 604 (27.45%) ITSM
3 407 (18.50%) Service Delivery
4 403 (18.32%) Finance
5 371 (16.86%) Windows
6 332 (15.09%) Microsoft
7 331 (15.05%) Security Cleared
8 327 (14.86%) Active Directory
9 317 (14.41%) Agile Software Development
10 315 (14.32%) Project Management
11 313 (14.23%) ServiceNow
12 292 (13.27%) Stakeholder Management
13 232 (10.55%) ITIL V3
14 228 (10.36%) Change Management
15 227 (10.32%) Analytical Skills
16 224 (10.18%) SC Cleared
17 221 (10.05%) Incident Management
17 221 (10.05%) SLA
18 219 (9.95%) Service Design
19 193 (8.77%) Management Information System
20 192 (8.73%) ITIL Certification
21 172 (7.82%) Microsoft Office
22 169 (7.68%) Problem Management
23 167 (7.59%) SQL
24 164 (7.45%) Telecoms
25 149 (6.77%) Configuration Management
26 147 (6.68%) PRINCE2
27 136 (6.18%) Cisco
27 136 (6.18%) Degree
28 131 (5.95%) HP

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (3.32%) MS Exchange
2 63 (2.86%) SharePoint
3 35 (1.59%) CMS
4 33 (1.50%) Confluence
5 30 (1.36%) Exchange Server 2010
6 29 (1.32%) Skype for Business
7 22 (1.00%) IIS
7 22 (1.00%) Tomcat
8 19 (0.86%) Apache
9 17 (0.77%) Elasticsearch
10 11 (0.50%) BizTalk Server
10 11 (0.50%) JBoss
11 10 (0.45%) SAS
11 10 (0.45%) WebLogic
12 9 (0.41%) Blackberry Enterprise Server
12 9 (0.41%) WebSphere
13 8 (0.36%) IBM Notes
14 7 (0.32%) Exchange Server 2013
14 7 (0.32%) WildFly
15 5 (0.23%) GroupWise
Applications
1 172 (7.82%) Microsoft Office
2 107 (4.86%) Microsoft Excel
3 71 (3.23%) Microsoft PowerPoint
4 20 (0.91%) MS Visio
5 18 (0.82%) Microsoft Project
6 3 (0.14%) Spreadsheet
7 2 (0.091%) SPSS
8 1 (0.045%) AutoCAD
8 1 (0.045%) HipChat
8 1 (0.045%) InfoPath
8 1 (0.045%) Revit
8 1 (0.045%) S-PLUS
Business Applications
1 64 (2.91%) Remedy ITSM
2 13 (0.59%) Dynamics CRM
2 13 (0.59%) SAP GRC
3 8 (0.36%) Dynamics AX
4 6 (0.27%) Oracle EBS
5 5 (0.23%) NetSuite
5 5 (0.23%) Oracle EBS R12
5 5 (0.23%) SAP Oil and Gas
6 4 (0.18%) Dynamics GP
6 4 (0.18%) SAP ERP
6 4 (0.18%) SAP SM
7 3 (0.14%) JDE EnterpriseOne
7 3 (0.14%) Oracle ERP
7 3 (0.14%) Oracle Payroll
7 3 (0.14%) PeopleSoft CRM
7 3 (0.14%) RMDS
8 2 (0.091%) iTrent
8 2 (0.091%) Oracle Applications
8 2 (0.091%) Oracle Financials
8 2 (0.091%) Remedy AR System
Cloud Services
1 113 (5.14%) Office 365
2 92 (4.18%) Microsoft Azure
3 56 (2.55%) Amazon AWS
4 37 (1.68%) PaaS
5 34 (1.55%) IaaS
6 25 (1.14%) SaaS
7 18 (0.82%) Cloud Computing
8 15 (0.68%) Azure Active Directory
9 14 (0.64%) Amazon CloudWatch
9 14 (0.64%) Amazon EC2
9 14 (0.64%) Amazon ELB
9 14 (0.64%) Amazon S3
9 14 (0.64%) Virtual Private Cloud
10 12 (0.55%) G Suite
11 11 (0.50%) Google Drive
12 10 (0.45%) Slack
13 4 (0.18%) Serverless
13 4 (0.18%) Trello
14 3 (0.14%) AWS CloudFormation
14 3 (0.14%) SuccessFactors
Communications & Networking
1 90 (4.09%) Firewall
2 83 (3.77%) WAN
3 67 (3.05%) LAN
4 61 (2.77%) DNS
5 48 (2.18%) Wireless
6 47 (2.14%) VPN
7 40 (1.82%) DHCP
8 37 (1.68%) MPLS
9 36 (1.64%) Internet
10 33 (1.50%) SMS
11 31 (1.41%) Cisco ASA
11 31 (1.41%) Skype
12 30 (1.36%) Wi-Fi
13 27 (1.23%) Network Security
14 25 (1.14%) TCP/IP
14 25 (1.14%) VoIP
15 22 (1.00%) SAN
15 22 (1.00%) Unified Communications
16 19 (0.86%) Intrusion Detection
16 19 (0.86%) SNMP
Database & Business Intelligence
1 68 (3.09%) SQL Server
2 29 (1.32%) Relational Database
3 19 (0.86%) Data Warehouse
4 18 (0.82%) DB2
4 18 (0.82%) PostgreSQL
5 17 (0.77%) Oracle Database
6 14 (0.64%) Amazon RDS
6 14 (0.64%) RDBMS
7 13 (0.59%) Big Data
7 13 (0.59%) BusinessObjects
7 13 (0.59%) Crystal Reports
8 11 (0.50%) Star Schema
9 9 (0.41%) SAP HANA
10 8 (0.36%) Hadoop
10 8 (0.36%) MongoDB
10 8 (0.36%) MySQL
10 8 (0.36%) Oracle Reports
11 7 (0.32%) SQL Server 2008
11 7 (0.32%) SQL Server Reporting Services
12 6 (0.27%) SQL Server Integration Services
Development Applications
1 88 (4.00%) JIRA
2 37 (1.68%) Git (software)
3 33 (1.50%) Jenkins
4 20 (0.91%) Maven
5 19 (0.86%) Bitbucket
6 18 (0.82%) Ant
7 16 (0.73%) JUnit
7 16 (0.73%) SonarQube
7 16 (0.73%) Visual Studio
8 15 (0.68%) Liquibase
8 15 (0.68%) Sonatype Nexus
9 11 (0.50%) Atlassian Bamboo
10 10 (0.45%) Team Foundation Server
11 9 (0.41%) JMeter
12 7 (0.32%) HP UFT
13 6 (0.27%) JIRA Agile
13 6 (0.27%) LoadRunner
14 5 (0.23%) Burp Suite
14 5 (0.23%) Selenium
15 4 (0.18%) Oracle Forms
General
1 403 (18.32%) Finance
2 164 (7.45%) Telecoms
3 113 (5.14%) Banking
4 71 (3.23%) Retail
5 38 (1.73%) Legal
6 32 (1.45%) Law
7 29 (1.32%) Manufacturing
8 25 (1.14%) Marketing
9 23 (1.05%) International Banking
10 22 (1.00%) Billing
11 21 (0.95%) Publishing
12 18 (0.82%) Pharmaceutical
13 16 (0.73%) Electronics
14 14 (0.64%) Financial Institution
15 11 (0.50%) Back Office
16 10 (0.45%) Investment Banking
17 8 (0.36%) Military
18 7 (0.32%) Automotive
18 7 (0.32%) Front Office
18 7 (0.32%) Italian Language
Job Titles
1 476 (21.64%) Analyst
2 308 (14.00%) Service Manager
3 201 (9.14%) Architect
4 192 (8.73%) Service Analyst
5 145 (6.59%) Service Desk Analyst
6 130 (5.91%) Consultant
7 119 (5.41%) Project Manager
8 108 (4.91%) Delivery Manager
9 106 (4.82%) Developer
10 99 (4.50%) Business Analyst
11 97 (4.41%) Services Delivery Manager
12 86 (3.91%) IT Manager
13 78 (3.55%) Support Analyst
14 71 (3.23%) ITIL Manager
15 70 (3.18%) IT Analyst
16 66 (3.00%) Service Architect
17 65 (2.95%) Transition Manager
18 60 (2.73%) ITIL Service Manager
19 58 (2.64%) IT Services Manager
19 58 (2.64%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 66 (3.00%) HTML
2 65 (2.95%) XML
3 61 (2.77%) Web Services
4 50 (2.27%) CSS
5 45 (2.05%) REST
6 42 (1.91%) .NET
7 32 (1.45%) AngularJS
8 26 (1.18%) Ajax
9 20 (0.91%) Elastic Stack
9 20 (0.91%) SOAP
10 15 (0.68%) MCollective
10 15 (0.68%) Middleware
11 11 (0.50%) RESTful
11 11 (0.50%) Twitter Bootstrap
12 10 (0.45%) XHTML
13 9 (0.41%) ASP.NET
13 9 (0.41%) HTML5
14 8 (0.36%) J2EE
14 8 (0.36%) SailPoint
14 8 (0.36%) WCF
Miscellaneous
1 227 (10.32%) Analytical Skills
2 193 (8.77%) Management Information System
3 112 (5.09%) CMDB
4 83 (3.77%) Data Centre
5 49 (2.23%) Computer Science
6 43 (1.95%) User Experience
6 43 (1.95%) Virtual Team
7 39 (1.77%) Public Cloud
8 37 (1.68%) Blackberry
9 36 (1.64%) NHS
10 30 (1.36%) Smartphone
11 23 (1.05%) Greenfield Project
12 15 (0.68%) CESG
12 15 (0.68%) Clustering
12 15 (0.68%) Linux Command Line
13 14 (0.64%) Mobile App
14 13 (0.59%) Data Protection Act
15 12 (0.55%) iPhone
16 11 (0.50%) FMCG
16 11 (0.50%) Replication
Operating Systems
1 371 (16.86%) Windows
2 118 (5.36%) Linux
3 96 (4.36%) Windows 7
4 89 (4.05%) Windows Server
5 77 (3.50%) Unix
6 57 (2.59%) Windows 10
7 46 (2.09%) Android
8 45 (2.05%) Apple iOS
9 37 (1.68%) Windows XP
10 34 (1.55%) Windows Server 2012
11 30 (1.36%) Windows Server 2008
12 27 (1.23%) CentOS
13 26 (1.18%) Mac OS X
14 19 (0.86%) Red Hat Enterprise Linux
15 17 (0.77%) Solaris
16 15 (0.68%) AIX
17 13 (0.59%) Windows 8
18 11 (0.50%) Windows Server 2003
19 9 (0.41%) Mac OS
20 8 (0.36%) Windows 2000
Processes & Methodologies
1 1352 (61.45%) ITIL
2 604 (27.45%) ITSM
3 407 (18.50%) Service Delivery
4 317 (14.41%) Agile Software Development
5 315 (14.32%) Project Management
6 292 (13.27%) Stakeholder Management
7 232 (10.55%) ITIL V3
8 228 (10.36%) Change Management
9 221 (10.05%) Incident Management
10 219 (9.95%) Service Design
11 169 (7.68%) Problem Management
12 149 (6.77%) Configuration Management
13 147 (6.68%) PRINCE2
14 115 (5.23%) Continuous Improvement
15 112 (5.09%) DevOps
16 99 (4.50%) Scrum
17 87 (3.95%) Migration
18 80 (3.64%) Release Management
18 80 (3.64%) Risk Management
19 79 (3.59%) Workflow
Programming Languages
1 167 (7.59%) SQL
2 64 (2.91%) JavaScript
3 58 (2.64%) Java
4 55 (2.50%) PowerShell
5 30 (1.36%) Bash Shell
6 24 (1.09%) C
7 23 (1.05%) Python
8 21 (0.95%) C#
9 18 (0.82%) Shell Script
10 17 (0.77%) Groovy
10 17 (0.77%) Perl
11 13 (0.59%) PHP
11 13 (0.59%) PL/SQL
12 9 (0.41%) T-SQL
13 6 (0.27%) VB.NET
13 6 (0.27%) VBA
14 5 (0.23%) C++
15 4 (0.18%) VBScript
16 3 (0.14%) ABAP
16 3 (0.14%) VB
Qualifications
1 331 (15.05%) Security Cleared
2 224 (10.18%) SC Cleared
3 192 (8.73%) ITIL Certification
4 136 (6.18%) Degree
5 94 (4.27%) Cisco Certification
6 84 (3.82%) DV Cleared
7 68 (3.09%) Microsoft Certification
8 56 (2.55%) ITIL Foundation Certificate
9 43 (1.95%) CISSP
10 39 (1.77%) BPSS Clearance
11 36 (1.64%) CCNP
12 31 (1.41%) MCSE
13 28 (1.27%) CCNA
13 28 (1.27%) ISEB
14 27 (1.23%) MCP
14 27 (1.23%) MCTS
15 22 (1.00%) CISM
16 21 (0.95%) (ISC)2 CCSP
16 21 (0.95%) MCITP
17 20 (0.91%) CCIE
Quality Assurance & Compliance
1 221 (10.05%) SLA
2 71 (3.23%) ISO/IEC 20000
3 54 (2.45%) ISO/IEC 27001
4 46 (2.09%) QA
5 44 (2.00%) COBIT
6 40 (1.82%) ISO 9001
7 38 (1.73%) PMO
8 32 (1.45%) Sarbanes-Oxley
9 17 (0.77%) Disclosure Scotland
10 11 (0.50%) GDPR
10 11 (0.50%) PCI DSS
11 10 (0.45%) ISO 22301
12 9 (0.41%) Data Quality
13 5 (0.23%) WCAG
14 4 (0.18%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
15 3 (0.14%) COSO
15 3 (0.14%) GAAP
15 3 (0.14%) GxP
15 3 (0.14%) ISO/IEC 15288
16 2 (0.091%) GAMP
System Software
1 327 (14.86%) Active Directory
2 67 (3.05%) VMware Infrastructure
3 22 (1.00%) Docker
4 21 (0.95%) vSphere
5 19 (0.86%) Virtual Machines
6 16 (0.73%) Squid
6 16 (0.73%) Terminal Services
6 16 (0.73%) Virtual Desktop
7 15 (0.68%) Postfix
7 15 (0.68%) vCloud
8 13 (0.59%) Hyper-V
8 13 (0.59%) VMware Workstation
9 12 (0.55%) VMware ESXi
10 8 (0.36%) Firmware
11 7 (0.32%) XenApp
12 6 (0.27%) ProxySG
13 4 (0.18%) Microsoft App-V
13 4 (0.18%) Oracle RAC
13 4 (0.18%) Sendmail
13 4 (0.18%) Terminal Server
Systems Management
1 64 (2.91%) SCCM
2 37 (1.68%) Puppet
2 37 (1.68%) SCOM
3 24 (1.09%) Ansible
3 24 (1.09%) Netcool
4 20 (0.91%) Terraform
5 17 (0.77%) DameWare
5 17 (0.77%) Systems Management Server (SMS)
6 15 (0.68%) Docker Swarm
6 15 (0.68%) Kibana
6 15 (0.68%) Kubernetes
6 15 (0.68%) logstash
6 15 (0.68%) Rancher
6 15 (0.68%) ZABBIX
7 14 (0.64%) Rsyslog
7 14 (0.64%) Sysdig
8 13 (0.59%) OVSD
9 12 (0.55%) Data Guard
9 12 (0.55%) Opscode Chef
10 10 (0.45%) Jamf Pro
Vendors
1 332 (15.09%) Microsoft
2 313 (14.23%) ServiceNow
3 136 (6.18%) Cisco
4 131 (5.95%) HP
5 123 (5.59%) VMware
6 105 (4.77%) SAP
7 92 (4.18%) Oracle
8 79 (3.59%) Citrix
9 78 (3.55%) Remedy
10 52 (2.36%) IBM
11 50 (2.27%) BMC
12 34 (1.55%) CheckPoint
12 34 (1.55%) SolarWinds
13 33 (1.50%) Salesforce.com
14 32 (1.45%) Google
15 31 (1.41%) F5
16 30 (1.36%) CA
17 27 (1.23%) Juniper
18 26 (1.18%) LANDesk
19 25 (1.14%) McAfee