Period
to 11 August 2020

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 11 August 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK > England
6 months to
11 Aug 2020
Same period 2019 Same period 2018
Rank 106 107 113
Rank change year-on-year +1 +6 -7
Contract jobs citing Service Management 701 1,854 2,204
As % of all contract jobs advertised in England 2.28% 2.24% 2.33%
As % of the Processes & Methodologies category 2.63% 2.57% 2.68%
Number of daily rates quoted 412 1,135 1,375
Median daily rate £450 £450 £450
10th Percentile £201 £180 £202
90th Percentile £650 £638 £623
UK median daily rate £450 £450 £438
% change year-on-year - +2.86% +2.94%
Number of hourly rates quoted 49 104 100
Median hourly rate £21.57 £16.00 £17.42
Median hourly rate % change year-on-year +34.81% -8.14% +20.12%
10th Percentile £11.97 £10.92 £11.61
90th Percentile £45.75 £48.80 £37.80
UK median hourly rate £22.50 £17.15 £17.42
% change year-on-year +31.20% -1.54% +12.37%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 26,619 72,218 82,120
As % of all contract IT jobs advertised in England 86.40% 87.15% 87.00%
Number of daily rates quoted 16,926 47,981 54,657
Median daily rate £488 £475 £463
Median daily rate % change year-on-year +2.63% +2.70% +2.78%
10th Percentile £300 £300 £300
90th Percentile £675 £650 £638
UK median daily rate £475 £475 £450
% change year-on-year - +5.56% -
Number of hourly rates quoted 934 2,017 2,219
Median hourly rate £35.00 £25.00 £21.50
Median hourly rate % change year-on-year +40.00% +16.28% -8.99%
10th Percentile £12.75 £11.85 £11.25
90th Percentile £53.75 £53.75 £50.00
Median hourly rate £35.00 £24.50 £21.29
% change year-on-year +42.86% +15.09% -13.68%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Management in England.

Daily rate trend for Service Management in England

Service Management
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Management in England over the 6 months to 11 August 2020.

Daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Management in England.

Hourly rate trend for Service Management in England

Service Management
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Management in England over the 6 months to 11 August 2020.

Hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 6 months to 11 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -32 198 £500 +2.56% 28
South East +11 147 £405 -4.71% 29
North of England +32 130 £433 +8.13% 25
South West +20 105 £525 +16.67% 35
North West +19 72 £386 +3.00% 13
Midlands +29 68 £425 +7.59% 30
Yorkshire +25 39 £473 +14.55% 7
East of England +23 39 £300 -32.58% 11
West Midlands +22 38 £425 -5.56% 20
East Midlands +42 28 £248 -31.25% 10
North East +49 19 £425 +6.25% 5
Service Management
UK

For the 6 months to 11 August 2020, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Service Management.

1 358 (51.07%) ITIL
2 207 (29.53%) Security Cleared
3 167 (23.82%) ITSM
4 147 (20.97%) SC Cleared
5 143 (20.40%) Service Delivery
6 136 (19.40%) Microsoft
7 131 (18.69%) Agile Software Development
8 119 (16.98%) Finance
9 111 (15.83%) Windows
10 100 (14.27%) Problem-Solving
11 95 (13.55%) Public Sector
12 90 (12.84%) Azure
13 86 (12.27%) Stakeholder Management
13 86 (12.27%) Management Information System
14 82 (11.70%) Service Design
15 80 (11.41%) Project Management
16 75 (10.70%) ITIL V3
17 74 (10.56%) SLA
18 72 (10.27%) Change Management
19 67 (9.56%) Active Directory
20 66 (9.42%) Migration
21 64 (9.13%) SQL
22 63 (8.99%) ServiceNow
22 63 (8.99%) Analytical Skills
23 62 (8.84%) Oracle
24 61 (8.70%) Microsoft Office
25 59 (8.42%) Office 365
26 58 (8.27%) Telecoms
27 53 (7.56%) Degree
28 51 (7.28%) DV Cleared

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (3.71%) SharePoint
2 14 (2.00%) MS Exchange
3 12 (1.71%) WebLogic
4 11 (1.57%) CMS
5 8 (1.14%) IIS
6 6 (0.86%) Apache
6 6 (0.86%) Skype for Business
7 5 (0.71%) Confluence
7 5 (0.71%) WebSphere
8 3 (0.43%) IBM Notes
8 3 (0.43%) JBoss
8 3 (0.43%) NetWeaver
8 3 (0.43%) SAS
8 3 (0.43%) Tomcat
9 2 (0.29%) BizTalk Server
9 2 (0.29%) IBM HTTP Server
9 2 (0.29%) Jupyter
9 2 (0.29%) Oracle Workflow
9 2 (0.29%) WebSphere Application Server
10 1 (0.14%) Luigi
Applications
1 61 (8.70%) Microsoft Office
2 30 (4.28%) Microsoft Excel
3 13 (1.85%) Microsoft PowerPoint
4 11 (1.57%) MS Visio
5 6 (0.86%) Microsoft Project
6 4 (0.57%) RoboHelp
7 2 (0.29%) Chatbot
8 1 (0.14%) LibreOffice
8 1 (0.14%) Spreadsheet
Business Applications
1 27 (3.85%) Remedy ITSM
2 4 (0.57%) Hyperion Planning
2 4 (0.57%) Oracle General Ledger
3 3 (0.43%) Dynamics CRM
3 3 (0.43%) Maximo
4 2 (0.29%) assyst
4 2 (0.29%) Oracle Applications
4 2 (0.29%) Primavera
4 2 (0.29%) SAP S/4HANA
5 1 (0.14%) Oracle Payables
5 1 (0.14%) SAP HR
5 1 (0.14%) SAP Payroll
5 1 (0.14%) SAP PLM
5 1 (0.14%) Teamcenter
Cloud Services
1 90 (12.84%) Azure
2 59 (8.42%) Office 365
3 50 (7.13%) AWS
4 29 (4.14%) IaaS
5 27 (3.85%) PaaS
6 12 (1.71%) SaaS
7 7 (1.00%) Power Automate
8 5 (0.71%) Azure Active Directory
8 5 (0.71%) Power Platform
8 5 (0.71%) Serverless
9 4 (0.57%) PowerApps
9 4 (0.57%) Slack
9 4 (0.57%) Veeva
10 3 (0.43%) Azure ExpressRoute
10 3 (0.43%) Cloud Computing
10 3 (0.43%) Dynamics 365
10 3 (0.43%) G Suite
10 3 (0.43%) GCP
11 2 (0.29%) BrowserStack
11 2 (0.29%) Yammer
Communications & Networking
1 39 (5.56%) Firewall
2 31 (4.42%) DNS
3 24 (3.42%) VPN
3 24 (3.42%) WAN
4 22 (3.14%) Skype
5 21 (3.00%) VoIP
6 17 (2.43%) DHCP
7 14 (2.00%) TCP/IP
8 13 (1.85%) Radio Access Network
8 13 (1.85%) Wireless
9 12 (1.71%) LAN
9 12 (1.71%) SAN
10 10 (1.43%) Network Security
10 10 (1.43%) Unified Communications
11 8 (1.14%) 3G
12 7 (1.00%) BGP
12 7 (1.00%) Internet
12 7 (1.00%) OSPF
12 7 (1.00%) SSL
12 7 (1.00%) Wi-Fi
Database & Business Intelligence
1 33 (4.71%) SQL Server
2 24 (3.42%) Oracle Database
3 7 (1.00%) GIS
3 7 (1.00%) Relational Database
4 6 (0.86%) MySQL
4 6 (0.86%) Oracle Reports
4 6 (0.86%) SSDT
5 5 (0.71%) Data Warehouse
5 5 (0.71%) DB2
5 5 (0.71%) Oracle Database 11g
5 5 (0.71%) Oracle8/8i Database
5 5 (0.71%) SQL Server Reporting Services
6 4 (0.57%) Big Data
6 4 (0.57%) Essbase
6 4 (0.57%) Oracle Smart View
6 4 (0.57%) SQL Server 2014
7 3 (0.43%) Azure SQL Database
7 3 (0.43%) Cosmos DB
7 3 (0.43%) Oracle BI EE
7 3 (0.43%) SAP HANA
Development Applications
1 12 (1.71%) JIRA
2 11 (1.57%) Visual Studio
3 10 (1.43%) Eclipse
4 7 (1.00%) Oracle APEX
5 6 (0.86%) Toad
5 6 (0.86%) WebLogic Workshop
6 5 (0.71%) Git (software)
6 5 (0.71%) MSI
6 5 (0.71%) SQL Server Management Studio (SSMS)
7 4 (0.57%) ClearCase
7 4 (0.57%) Jenkins
7 4 (0.57%) Rational Rose
7 4 (0.57%) SoapUI
8 3 (0.43%) Oracle Forms
9 2 (0.29%) Cucumber
9 2 (0.29%) ERwin
9 2 (0.29%) HP UFT
9 2 (0.29%) JMeter
9 2 (0.29%) LoadRunner
9 2 (0.29%) Selenium
General
1 119 (16.98%) Finance
2 95 (13.55%) Public Sector
3 58 (8.27%) Telecoms
4 27 (3.85%) Manufacturing
5 20 (2.85%) Legal
6 17 (2.43%) Marketing
7 16 (2.28%) Electronics
8 14 (2.00%) Billing
8 14 (2.00%) Retail
9 13 (1.85%) Banking
10 12 (1.71%) Law
11 11 (1.57%) Police
12 9 (1.28%) Pharmaceutical
13 8 (1.14%) Back Office
14 6 (0.86%) Aerospace
14 6 (0.86%) Local Government
14 6 (0.86%) Military
14 6 (0.86%) Publishing
15 5 (0.71%) French Language
16 4 (0.57%) General Ledger
Job Titles
1 123 (17.55%) Analyst
2 84 (11.98%) Architect
3 68 (9.70%) Service Manager
4 48 (6.85%) Delivery Manager
5 39 (5.56%) Service Analyst
6 35 (4.99%) Developer
6 35 (4.99%) Transition Manager
7 30 (4.28%) Project Manager
8 27 (3.85%) IT Manager
8 27 (3.85%) Service Transition Manager
9 25 (3.57%) Business Analyst
10 24 (3.42%) Service Desk Analyst
11 23 (3.28%) Administrator
12 22 (3.14%) Service Architect
12 22 (3.14%) Solutions Architect
13 21 (3.00%) Consultant
14 19 (2.71%) Support Analyst
15 18 (2.57%) DBA
16 16 (2.28%) IT Support
16 16 (2.28%) Programme Manager
Libraries, Frameworks & Software Standards
1 23 (3.28%) Web Services
2 22 (3.14%) .NET
3 17 (2.43%) HTML
4 16 (2.28%) SOAP
5 14 (2.00%) J2EE
6 12 (1.71%) Middleware
6 12 (1.71%) XML
7 10 (1.43%) REST
8 9 (1.28%) ASP.NET
8 9 (1.28%) Java EE
8 9 (1.28%) LDAP
8 9 (1.28%) Struts
9 8 (1.14%) CSS
9 8 (1.14%) jQuery
10 7 (1.00%) JSON
10 7 (1.00%) Oracle Fusion
10 7 (1.00%) WinForms
10 7 (1.00%) WPF
10 7 (1.00%) XHTML
11 6 (0.86%) JAX-RS
Miscellaneous
1 86 (12.27%) Management Information System
2 63 (8.99%) Analytical Skills
3 34 (4.85%) Public Cloud
4 32 (4.56%) Self-Motivation
5 24 (3.42%) CMDB
6 20 (2.85%) Data Centre
7 15 (2.14%) Client/Server
8 10 (1.43%) User Experience
9 9 (1.28%) Clustering
9 9 (1.28%) Replication
10 8 (1.14%) Augmented Reality
11 7 (1.00%) Distributed Denial-of-Service
11 7 (1.00%) Hybrid Cloud
11 7 (1.00%) Mainframe
11 7 (1.00%) PKI
11 7 (1.00%) Video Conferencing
12 6 (0.86%) Blackberry
12 6 (0.86%) Enterprise Software
12 6 (0.86%) FMCG
13 5 (0.71%) NHS
Operating Systems
1 111 (15.83%) Windows
2 39 (5.56%) Windows Server
3 33 (4.71%) Windows 10
4 31 (4.42%) Linux
5 23 (3.28%) Unix
6 13 (1.85%) Apple iOS
6 13 (1.85%) Windows 7
6 13 (1.85%) Windows Server 2012
7 10 (1.43%) Windows Server 2008
8 8 (1.14%) VME
9 6 (0.86%) Windows Server 2003
9 6 (0.86%) Windows Vista
10 5 (0.71%) Android
10 5 (0.71%) CentOS
10 5 (0.71%) Red Hat Enterprise Linux
11 4 (0.57%) Mac OS X
11 4 (0.57%) Windows 8
12 3 (0.43%) Mac OS
13 2 (0.29%) Fedora
13 2 (0.29%) Ubuntu
Processes & Methodologies
1 358 (51.07%) ITIL
2 167 (23.82%) ITSM
3 143 (20.40%) Service Delivery
4 131 (18.69%) Agile Software Development
5 100 (14.27%) Problem-Solving
6 86 (12.27%) Stakeholder Management
7 82 (11.70%) Service Design
8 80 (11.41%) Project Management
9 75 (10.70%) ITIL V3
10 72 (10.27%) Change Management
11 66 (9.42%) Migration
12 50 (7.13%) Project Delivery
13 48 (6.85%) Risk Management
14 47 (6.70%) Incident Management
15 45 (6.42%) Problem Management
16 42 (5.99%) DevOps
16 42 (5.99%) Programme Management
17 41 (5.85%) Configuration Management
18 40 (5.71%) Supplier Management
19 38 (5.42%) Asset Management
Programming Languages
1 64 (9.13%) SQL
2 34 (4.85%) Java
3 30 (4.28%) PowerShell
4 21 (3.00%) C
5 19 (2.71%) JavaScript
6 15 (2.14%) C#
7 13 (1.85%) PL/SQL
8 11 (1.57%) VB
9 10 (1.43%) Python
10 8 (1.14%) COBOL
11 7 (1.00%) T-SQL
11 7 (1.00%) VB6
12 6 (0.86%) VBA
13 4 (0.57%) PHP
13 4 (0.57%) VBScript
14 3 (0.43%) Bash Shell
14 3 (0.43%) Delphi
14 3 (0.43%) R
15 2 (0.29%) Scala
15 2 (0.29%) Shell Script
Qualifications
1 207 (29.53%) Security Cleared
2 147 (20.97%) SC Cleared
3 53 (7.56%) Degree
4 51 (7.28%) DV Cleared
5 35 (4.99%) ITIL Certification
6 22 (3.14%) Microsoft Certification
7 21 (3.00%) Cisco Certification
7 21 (3.00%) CISSP
8 19 (2.71%) BPSS Clearance
9 17 (2.43%) CCNA
10 13 (1.85%) MCSE
11 11 (1.57%) TOGAF Certification
12 10 (1.43%) CCNP
12 10 (1.43%) ITIL Foundation Certificate
13 8 (1.14%) CISA
14 7 (1.00%) GIAC
14 7 (1.00%) PMP
15 6 (0.86%) CISM
15 6 (0.86%) VMware Certified Professional (VCP)
16 5 (0.71%) PMI Certification
Quality Assurance & Compliance
1 74 (10.56%) SLA
2 22 (3.14%) ISO/IEC 27001
3 20 (2.85%) QA
4 17 (2.43%) COBIT
5 15 (2.14%) PCI DSS
6 10 (1.43%) ISO/IEC 20000
6 10 (1.43%) JSP 440
7 9 (1.28%) Sarbanes-Oxley
8 7 (1.00%) GDPR
9 6 (0.86%) NIST
10 4 (0.57%) Def Stans
10 4 (0.57%) HMG Security Policy Framework
11 3 (0.43%) Disclosure Scotland
11 3 (0.43%) Government Security Classifications
12 2 (0.29%) Data Quality
12 2 (0.29%) GxP
12 2 (0.29%) PMO
12 2 (0.29%) WCAG
13 1 (0.14%) Basel III
13 1 (0.14%) ISO 22301
System Software
1 67 (9.56%) Active Directory
2 27 (3.85%) VMware Infrastructure
3 10 (1.43%) Virtual Machines
4 7 (1.00%) Docker
4 7 (1.00%) XenApp
5 6 (0.86%) XenDesktop
6 5 (0.71%) ProxySG
6 5 (0.71%) VMware ESXi
7 4 (0.57%) Virtual Desktop
7 4 (0.57%) Virtual Servers
7 4 (0.57%) VMware NSX
8 3 (0.43%) Hyper-V
8 3 (0.43%) Microsoft App-V
8 3 (0.43%) vSphere
9 2 (0.29%) BitLocker
9 2 (0.29%) NFS
9 2 (0.29%) Samba
9 2 (0.29%) VirtualBox
9 2 (0.29%) Xen
10 1 (0.14%) HDFS
Systems Management
1 24 (3.42%) SCCM
2 11 (1.57%) Nessus
3 10 (1.43%) Puppet
4 9 (1.28%) Ansible
5 7 (1.00%) OpenView Configuration Management
5 7 (1.00%) WSUS
6 6 (0.86%) Kubernetes
6 6 (0.86%) Terraform
7 4 (0.57%) BladeLogic
7 4 (0.57%) Opscode Chef
7 4 (0.57%) Single Sign-On
8 3 (0.43%) SafeCom
8 3 (0.43%) SnapMirror
8 3 (0.43%) SnapVault
8 3 (0.43%) Tivoli
9 2 (0.29%) Docker Swarm
9 2 (0.29%) HP ALM
9 2 (0.29%) Jamf Pro
9 2 (0.29%) SCOrch
9 2 (0.29%) vCenter Server
Vendors
1 136 (19.40%) Microsoft
2 63 (8.99%) ServiceNow
3 62 (8.84%) Oracle
4 49 (6.99%) Remedy
5 39 (5.56%) Cisco
6 32 (4.56%) Citrix
6 32 (4.56%) VMware
7 30 (4.28%) SAP
8 21 (3.00%) HP
9 20 (2.85%) Palo Alto
10 16 (2.28%) Apple
11 14 (2.00%) Splunk
12 13 (1.85%) BMC
12 13 (1.85%) IFS
13 12 (1.71%) Dell
14 11 (1.57%) F5
14 11 (1.57%) Juniper
15 7 (1.00%) CheckPoint
15 7 (1.00%) EMC
15 7 (1.00%) Red Hat