The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 26 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Service Management
UK / England
Rank 89 78 76
Rank change year-on-year -11 -2  
Contract jobs citing Service Management 1050 1259 1259
As % of all contract IT jobs advertised in England 2.55% 2.57% 2.60%
As % of the Processes & Methodologies category 3.06% 3.09% 3.25%
Number of daily rates quoted 634 773 728
Median daily rate £450 £423 £400
Median daily rate % change year-on-year +6.50% +5.62%  
90% offered a daily rate of more than £275 £250 £220
10% offered a daily rate of more than £575 £563 £550
UK excluding London median daily rate £405 £399 £353
% change year-on-year +1.50% +13.11%  
Number of hourly rates quoted 33 33 42
Median hourly rate £15.90 £14.00 £16.72
Median hourly rate % change year-on-year +13.57% -16.26%  
90% offered a hourly rate of more than £9.89 £11.75 £12.15
10% offered a hourly rate of more than £36.26 £21.06 £47.40
UK excluding London median hourly rate £15.90 £14.00 £14.38
% change year-on-year +13.57% -2.60%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process and methodology skills.

Contract Process & Methodology Skills
England
Contract job vacancies with a requirement for process and methodology skills 34360 40698 38684
As % of all contract IT job vacancies advertised in England 83.28% 82.96% 80.02%
Number of daily rates quoted 22779 27017 24364
Median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.85% +2.94%  
90% offered a daily rate of more than £300 £300 £280
10% offered a daily rate of more than £600 £600 £578
UK excluding London median daily rate £410 £400 £398
% change year-on-year +2.50% +0.62%  
Number of hourly rates quoted 862 1001 1130
Median hourly rate £36.00 £37.50 £27.50
Median hourly rate % change year-on-year -4.00% +36.36%  
90% offered a hourly rate of more than £13.00 £13.00 £12.00
10% offered a hourly rate of more than £52.50 £55.00 £48.01
UK excluding London median hourly rate £36.00 £38.75 £30.00
% change year-on-year -7.09% +29.16%  

Service Management
Job Vacancy Trend in England

The job posting trend of jobs advertised in England citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in England.

Contractor daily rate trend for Service Management in England

Service Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Management in England over the 3 months to 26 March 2017.

Contractor daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management in England.

Contractor hourly rate trend for Service Management in England

Service Management
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Management in England over the 3 months to 26 March 2017.

Contractor hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +4 452 £475 +5.55% 48
South East -2 285 £464 +15.93% 33
West Midlands -14 64 £425 +6.25% 18
North West +7 58 £350 +7.69% 19
East of England +4 56 £380 +1.33% 15
Yorkshire +12 40 £405 -10.00% 15
North East -3 40 £388 +23.01% 6
South West -39 29 £471 +34.64% 16
East Midlands -11 24 £356 -10.93% 3
Service Management
UK

Service Management
Top 30 Related IT Skills in England

For the 6 months to 26 March 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Management.

1 1411 (61.56%) ITIL
2 597 (26.05%) ITSM
3 537 (23.43%) Security Cleared
4 434 (18.94%) Agile Software Development
5 420 (18.32%) SC Cleared
6 417 (18.19%) Windows
7 405 (17.67%) Finance
8 381 (16.62%) Microsoft
9 359 (15.66%) Service Delivery
10 320 (13.96%) Project Management
11 315 (13.74%) Change Management
12 279 (12.17%) Linux
13 263 (11.47%) ITIL V3
14 261 (11.39%) SLA
15 251 (10.95%) MS Excel
16 244 (10.65%) ServiceNow
17 237 (10.34%) Analytical Skills
18 236 (10.30%) VMware
19 230 (10.03%) Service Design
20 218 (9.51%) Stakeholder Management
21 214 (9.34%) Problem Management
22 204 (8.90%) Active Directory
23 191 (8.33%) Configuration Management
24 187 (8.16%) PRINCE2
25 186 (8.12%) Cisco
26 185 (8.07%) ITIL Certification
27 178 (7.77%) Scrum
28 175 (7.64%) DevOps
29 171 (7.46%) Incident Management
30 169 (7.37%) Degree

Service Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 73 (3.18%) CMS
2 70 (3.05%) SharePoint
3 66 (2.88%) Confluence
4 65 (2.84%) WebSphere
5 49 (2.14%) MS Exchange
6 38 (1.66%) Apache
7 36 (1.57%) Skype for Business
8 32 (1.40%) Elasticsearch
9 21 (0.92%) Exchange Server 2010
10 18 (0.79%) Blackberry Enterprise Server
11 17 (0.74%) IIS
12 16 (0.70%) SAS
13 15 (0.65%) IBM Notes
13 15 (0.65%) nginx
13 15 (0.65%) Tomcat
13 15 (0.65%) WebLogic
14 13 (0.57%) Exchange Server 2013
15 12 (0.52%) BizTalk Server
15 12 (0.52%) JBoss
15 12 (0.52%) WebSphere Application Server
Applications
1 251 (10.95%) MS Excel
2 152 (6.63%) MS Office
3 80 (3.49%) MS PowerPoint
4 31 (1.35%) MS Visio
5 22 (0.96%) MS Project
6 19 (0.83%) HipChat
7 7 (0.31%) Spreadsheet
Business Applications
1 57 (2.49%) Remedy ITSM
2 17 (0.74%) Dynamics CRM
3 15 (0.65%) SAP Oil and Gas
4 11 (0.48%) SAP CRM
5 10 (0.44%) SAP ERP
6 7 (0.31%) Maximo
7 6 (0.26%) assyst
8 5 (0.22%) Oracle EBS
8 5 (0.22%) Unit4 Business World
9 4 (0.17%) Infor M3
9 4 (0.17%) Lorenzo
9 4 (0.17%) Oracle Applications
10 3 (0.13%) Cognos TM1
10 3 (0.13%) SAP GRC
10 3 (0.13%) Staffware
11 2 (0.087%) Oracle BPM
11 2 (0.087%) Oracle ERP
11 2 (0.087%) SAP FI
11 2 (0.087%) SAP SD
12 1 (0.044%) SAP GTS
Cloud Services
1 169 (7.37%) IaaS
2 140 (6.11%) PaaS
3 92 (4.01%) SaaS
4 85 (3.71%) Amazon AWS
5 70 (3.05%) Office 365
6 34 (1.48%) Microsoft Azure
7 20 (0.87%) Cloud Computing
8 9 (0.39%) OneDrive
9 8 (0.35%) Google Drive
10 7 (0.31%) G Suite
11 6 (0.26%) Amazon EC2
12 5 (0.22%) GitHub
12 5 (0.22%) IBM Cloud
12 5 (0.22%) SoftLayer
13 4 (0.17%) Amazon CloudWatch
13 4 (0.17%) Amazon ELB
13 4 (0.17%) Amazon S3
13 4 (0.17%) CloudSense
13 4 (0.17%) Virtual Private Cloud
14 3 (0.13%) Yammer
Communications & Networking
1 142 (6.20%) Firewall
2 138 (6.02%) WAN
3 126 (5.50%) LAN
4 103 (4.49%) DNS
5 82 (3.58%) Wireless
6 60 (2.62%) TCP/IP
7 55 (2.40%) VPN
8 48 (2.09%) Cisco Nexus
9 44 (1.92%) Network Security
10 39 (1.70%) Internet
11 38 (1.66%) LDAP
12 33 (1.44%) BIG-IP
12 33 (1.44%) SSL
13 31 (1.35%) Skype
14 29 (1.27%) IPsec
14 29 (1.27%) Wi-Fi
15 28 (1.22%) VoIP
16 27 (1.18%) DHCP
16 27 (1.18%) SSH
17 26 (1.13%) SAN
Database & Business Intelligence
1 65 (2.84%) Oracle Database
2 61 (2.66%) SQL Server
3 48 (2.09%) PostgreSQL
4 38 (1.66%) Hadoop
5 36 (1.57%) Oracle Database 11g
6 32 (1.40%) Data Warehouse
7 28 (1.22%) Relational Database
8 23 (1.00%) Big Data
9 18 (0.79%) MySQL
10 15 (0.65%) MongoDB
10 15 (0.65%) Oracle Database 12c
11 14 (0.61%) DB2
12 13 (0.57%) Oracle Reports
12 13 (0.57%) SQL Server 2012
13 8 (0.35%) BusinessObjects
13 8 (0.35%) Oracle BI EE
13 8 (0.35%) Oracle Database 10g
13 8 (0.35%) SQL Server 2008
14 7 (0.31%) Oracle OWB
14 7 (0.31%) SQL Server 2005
Development Applications
1 88 (3.84%) JIRA
2 82 (3.58%) Jenkins
3 72 (3.14%) Git (software)
4 42 (1.83%) Sonatype Nexus
5 35 (1.53%) JUnit
5 35 (1.53%) Maven
6 34 (1.48%) Ant
7 30 (1.31%) SonarQube
8 28 (1.22%) Team Foundation Server
9 26 (1.13%) Liquibase
10 19 (0.83%) Bitbucket
10 19 (0.83%) JIRA Agile
11 12 (0.52%) TeamCity
11 12 (0.52%) Visual Studio
12 11 (0.48%) Subversion
13 10 (0.44%) NUnit
13 10 (0.44%) Oracle Forms
13 10 (0.44%) Vagrant
14 9 (0.39%) Oracle APEX
15 6 (0.26%) Selenium
General
1 405 (17.67%) Finance
2 120 (5.24%) Telecoms
3 91 (3.97%) Banking
4 81 (3.53%) Retail
5 49 (2.14%) Legal
6 42 (1.83%) Marketing
7 40 (1.75%) Manufacturing
8 32 (1.40%) Billing
8 32 (1.40%) Law
9 29 (1.27%) Pharmaceutical
10 24 (1.05%) Back Office
11 23 (1.00%) Financial Institution
12 16 (0.70%) Military
13 15 (0.65%) Electronics
14 13 (0.57%) Investment Banking
15 8 (0.35%) French Language
16 7 (0.31%) German Language
17 6 (0.26%) Front Office
17 6 (0.26%) Retail Banking
18 5 (0.22%) Games
Job Titles
1 435 (18.98%) Analyst
2 252 (10.99%) Service Manager
3 221 (9.64%) Architect
4 163 (7.11%) Service Analyst
5 148 (6.46%) Developer
6 144 (6.28%) Consultant
7 119 (5.19%) Project Manager
8 112 (4.89%) Service Desk Analyst
9 96 (4.19%) Business Analyst
10 84 (3.66%) Delivery Manager
11 81 (3.53%) Support Analyst
12 79 (3.45%) ServiceNow Developer
13 76 (3.32%) Network Engineer
14 75 (3.27%) Services Delivery Manager
15 71 (3.10%) IT Manager
16 69 (3.01%) Service Architect
17 63 (2.75%) ITIL Manager
18 59 (2.57%) Transition Manager
19 50 (2.18%) Service Transition Manager
20 49 (2.14%) Solutions Architect
Libraries, Frameworks & Software Standards
1 102 (4.45%) HTML
2 86 (3.75%) XML
3 80 (3.49%) CSS
4 74 (3.23%) Web Services
5 43 (1.88%) Software Packaging
6 40 (1.75%) Middleware
7 36 (1.57%) .NET
8 32 (1.40%) Ajax
9 31 (1.35%) Elastic Stack
10 30 (1.31%) JSON
10 30 (1.31%) SOAP
11 26 (1.13%) MCollective
12 25 (1.09%) AngularJS
13 22 (0.96%) REST
14 17 (0.74%) HTML5
15 16 (0.70%) Twitter Bootstrap
16 15 (0.65%) XSLT
17 14 (0.61%) RSS
17 14 (0.61%) XHTML
18 13 (0.57%) .NET Framework
Miscellaneous
1 237 (10.34%) Analytical Skills
2 139 (6.06%) Management Information System
3 128 (5.58%) Data Centre
4 109 (4.76%) CMDB
5 48 (2.09%) Computer Science
6 38 (1.66%) User Experience
6 38 (1.66%) Virtual Team
7 34 (1.48%) Tandem
8 31 (1.35%) Blackberry
9 24 (1.05%) NHS
10 20 (0.87%) Mainframe
11 16 (0.70%) Public Cloud
12 15 (0.65%) Smartphone
13 14 (0.61%) CESG
13 14 (0.61%) Client/Server
13 14 (0.61%) Equities
13 14 (0.61%) Web 2.0
14 13 (0.57%) Data Structures
14 13 (0.57%) Replication
15 12 (0.52%) Clustering
Operating Systems
1 417 (18.19%) Windows
2 279 (12.17%) Linux
3 133 (5.80%) Unix
4 98 (4.28%) Windows Server
5 78 (3.40%) Windows 7
6 71 (3.10%) Windows XP
7 69 (3.01%) AIX
8 55 (2.40%) Red Hat Enterprise Linux
9 53 (2.31%) CentOS
10 50 (2.18%) Windows Server 2008
11 49 (2.14%) Windows 2000
12 44 (1.92%) Windows Server 2012
13 35 (1.53%) Windows 10
14 29 (1.27%) Windows Server 2003
15 22 (0.96%) Android
16 17 (0.74%) Apple iOS
17 15 (0.65%) Ubuntu
17 15 (0.65%) Windows 8
18 14 (0.61%) VME
19 13 (0.57%) Mac OS X
Processes & Methodologies
1 1411 (61.56%) ITIL
2 597 (26.05%) ITSM
3 434 (18.94%) Agile Software Development
4 359 (15.66%) Service Delivery
5 320 (13.96%) Project Management
6 315 (13.74%) Change Management
7 263 (11.47%) ITIL V3
8 230 (10.03%) Service Design
9 218 (9.51%) Stakeholder Management
10 214 (9.34%) Problem Management
11 191 (8.33%) Configuration Management
12 187 (8.16%) PRINCE2
13 178 (7.77%) Scrum
14 175 (7.64%) DevOps
15 171 (7.46%) Incident Management
16 141 (6.15%) Continuous Improvement
17 131 (5.72%) Migration
18 127 (5.54%) Release Management
19 104 (4.54%) Workflow
20 93 (4.06%) Root Cause Analysis
Programming Languages
1 141 (6.15%) SQL
2 112 (4.89%) JavaScript
3 88 (3.84%) Java
4 71 (3.10%) PowerShell
5 59 (2.57%) Python
6 45 (1.96%) Shell Script
7 37 (1.61%) C
8 34 (1.48%) PHP
9 32 (1.40%) Perl
10 31 (1.35%) Ruby
11 29 (1.27%) C#
12 25 (1.09%) Bash Shell
13 15 (0.65%) PL/SQL
14 14 (0.61%) VBScript
15 13 (0.57%) COBOL
15 13 (0.57%) Korn
16 8 (0.35%) Groovy
17 7 (0.31%) T-SQL
17 7 (0.31%) VB
17 7 (0.31%) VB.NET
Qualifications
1 537 (23.43%) Security Cleared
2 420 (18.32%) SC Cleared
3 185 (8.07%) ITIL Certification
4 169 (7.37%) Degree
5 103 (4.49%) Cisco Certification
6 78 (3.40%) DV Cleared
7 54 (2.36%) CCNP
8 51 (2.23%) Microsoft Certification
9 49 (2.14%) CCIE
10 39 (1.70%) CCNA
11 38 (1.66%) ISEB
12 35 (1.53%) CCSA
12 35 (1.53%) CCSE
12 35 (1.53%) JNCIA
13 34 (1.48%) CISSP
14 33 (1.44%) BPSS Clearance
14 33 (1.44%) CCDP
14 33 (1.44%) JNCIE
15 32 (1.40%) CCIP
16 27 (1.18%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 261 (11.39%) SLA
2 54 (2.36%) QA
3 41 (1.79%) PMO
4 39 (1.70%) ISO/IEC 27001
5 31 (1.35%) COBIT
6 26 (1.13%) Disclosure Scotland
7 24 (1.05%) PCI DSS
8 10 (0.44%) ISO/IEC 20000
9 9 (0.39%) ISO 9001
9 9 (0.39%) Sarbanes-Oxley
10 8 (0.35%) Data Quality
11 7 (0.31%) RMADS
12 5 (0.22%) GxP
12 5 (0.22%) ISO22301
12 5 (0.22%) PMBOK
13 4 (0.17%) ISO19770
14 3 (0.13%) GAMP
15 2 (0.087%) JSP 440
15 2 (0.087%) MiFID
16 1 (0.044%) BS25999
System Software
1 204 (8.90%) Active Directory
2 120 (5.24%) VMware Infrastructure
3 45 (1.96%) Docker
4 43 (1.88%) vCloud
5 40 (1.75%) vSphere
6 36 (1.57%) Hyper-V
7 30 (1.31%) Postfix
7 30 (1.31%) Squid
8 28 (1.22%) Virtual Desktop
8 28 (1.22%) VMware ESXi
9 20 (0.87%) Virtual Machines
10 14 (0.61%) Microsoft App-V
11 12 (0.52%) XenDesktop
12 11 (0.48%) VMware ESX
13 10 (0.44%) XenApp
14 8 (0.35%) VMware Workstation
15 6 (0.26%) Oracle RAC
15 6 (0.26%) RACF
15 6 (0.26%) Time Sharing Option
16 4 (0.17%) iptables
Systems Management
1 91 (3.97%) Puppet
2 45 (1.96%) SCCM
3 43 (1.88%) FortiGate
4 42 (1.83%) Ansible
5 38 (1.66%) Terraform
6 36 (1.57%) ZABBIX
7 32 (1.40%) Kibana
8 31 (1.35%) logstash
9 27 (1.18%) Kubernetes
10 26 (1.13%) Docker Swarm
10 26 (1.13%) Rancher
10 26 (1.13%) Tivoli
11 19 (0.83%) Opscode Chef
11 19 (0.83%) SCOM
12 14 (0.61%) Consul
12 14 (0.61%) Netcool
12 14 (0.61%) Packer
13 13 (0.57%) HAProxy
14 12 (0.52%) AirWatch
14 12 (0.52%) NetBackup
Vendors
1 381 (16.62%) Microsoft
2 244 (10.65%) ServiceNow
3 236 (10.30%) VMware
4 186 (8.12%) Cisco
5 147 (6.41%) HP
6 143 (6.24%) Oracle
7 108 (4.71%) Remedy
8 76 (3.32%) SAP
9 73 (3.18%) CheckPoint
10 71 (3.10%) Citrix
11 65 (2.84%) Juniper
12 63 (2.75%) BMC
13 55 (2.40%) F5
13 55 (2.40%) Red Hat
14 53 (2.31%) IBM
15 50 (2.18%) CA
16 40 (1.75%) Fortinet
17 39 (1.70%) Riverbed
18 30 (1.31%) Aruba
19 29 (1.27%) SolarWinds
North London
Ebury
Rate: £400.00 - £450.00 per day
Posted: 4 days ago
Newcastle Upon Tyne, Tyne and Wear
Michael Bailey Associates
Rate: competitive
Posted: Yesterday
Liverpool, Merseyside
NHS Blood And Transplant
Rate: £46,625 to £57,640 (AfC band 8b) per annum
Posted: 4 days ago
Staffordshire
Senitor Associates
Rate: £400 - £500 per day
Posted: 3 days ago
Crawley, West Sussex
Lorien Resourcing
Posted: 4 days ago
North London
Plan-net
Rate: Competitive rate
Posted: 4 days ago
City, London
Red10
Rate: £375 - £400 per day
Posted: 4 days ago
Oxfordshire
IntaPeople
Rate: £400 - £500 per annum
Posted: 5 days ago
Letchworth Garden City, Hertfordshire
Deerfoot IT Resources Ltd
Posted: 5 days ago
Manchester, Lancashire
Rullion
Posted: 2 days ago
Crawley, West Sussex
Comtecs
Rate: £450 - £500 Per Day
Posted: 3 days ago
London
AMS contingency
Posted: 12 days ago
London
Experis Ltd
Rate: £500.00 - £680.00 per day
Posted: 4 days ago
Wiltshire
People Source Consulting
Rate: £500 - £600 per day
Posted: 6 days ago
North West England
Vivid Resourcing
Posted: 6 days ago
London
IntaPeople
Rate: £525 - £575 per annum
Posted: 5 days ago
Newcastle Upon Tyne, Tyne and Wear
Reed Technology
Rate: £600 - £700 per day
Posted: Yesterday
Salford, Lancashire
Sopra Steria Recruitment
Rate: From £150 to £160 per day
Posted: 4 days ago
Staines, Middlesex
Sopra Steria Recruitment
Rate: From £400 to £550 per day
Posted: 2 days ago
Uxbridge, Middlesex
Seven Principles Consulting
Rate: From £450 to £500 per day
Posted: 3 days ago