Period
to 11 December 2019

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 11 December 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK > England
6 months to
11 Dec 2019
Same period 2018 Same period 2017
Rank 100 110 111
Rank change year-on-year +10 +1 -28
Contract jobs citing Service Management 1,747 2,325 2,177
As % of all contract IT jobs advertised in England 2.38% 2.41% 2.29%
As % of the Processes & Methodologies category 2.77% 2.77% 2.65%
Number of daily rates quoted 1,054 1,423 1,376
England median daily rate £450 £425 £425
Median daily rate % change year-on-year +5.88% - -1.16%
10th Percentile £160 £198 £173
90th Percentile £638 £611 £588
UK median daily rate £450 £425 £420
% change year-on-year +5.88% +1.19% -1.18%
Number of hourly rates quoted 124 116 96
England median hourly rate £17.25 £17.50 £15.75
Median hourly rate % change year-on-year -1.43% +11.11% +8.62%
10th Percentile £10.35 £12.55 £10.16
90th Percentile £49.63 £40.00 £35.00
UK median hourly rate £18.00 £17.46 £15.50
% change year-on-year +3.08% +12.66% +6.90%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 62,975 84,020 82,096
As % of all contract IT jobs advertised in England 85.96% 87.13% 86.37%
Number of daily rates quoted 41,626 56,328 55,264
England median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% +5.88%
10th Percentile £298 £300 £281
90th Percentile £650 £650 £638
UK median daily rate £475 £463 £450
% change year-on-year +2.70% +2.78% +5.88%
Number of hourly rates quoted 1,981 2,105 1,911
England median hourly rate £23.63 £22.00 £24.49
Median hourly rate % change year-on-year +7.39% -10.15% +7.23%
10th Percentile £11.88 £11.25 £11.25
90th Percentile £53.28 £50.25 £49.75
UK median hourly rate £23.50 £22.00 £24.00
% change year-on-year +6.82% -8.33% +6.67%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in England.

Contractor daily rate trend for Service Management in England

Service Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Management in England over the 6 months to 11 December 2019.

Contractor daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in England.

Contractor hourly rate trend for Service Management in England

Service Management
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Management in England over the 6 months to 11 December 2019.

Contractor hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 6 months to 11 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +2 597 £499 +5.00% 74
South East +3 380 £450 +12.50% 82
North of England +12 290 £421 +5.13% 88
South West +5 199 £450 +5.88% 39
East of England +22 145 £450 +12.50% 17
North West -5 133 £375 -6.25% 48
Yorkshire +53 130 £450 +12.50% 25
Midlands +12 128 £425 +6.25% 80
West Midlands +4 88 £468 +24.67% 55
East Midlands +28 40 £360 -20.44% 25
North East -15 28 £415 +7.10% 15
Service Management
UK

For the 6 months to 11 December 2019, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Service Management.

1 1,093 (62.56%) ITIL
2 532 (30.45%) ITSM
3 405 (23.18%) Windows
4 389 (22.27%) Microsoft
5 328 (18.78%) Agile Software Development
6 321 (18.37%) Security Cleared
7 308 (17.63%) Service Delivery
8 255 (14.60%) Active Directory
9 254 (14.54%) Finance
10 236 (13.51%) SC Cleared
11 228 (13.05%) Change Management
12 226 (12.94%) ServiceNow
13 211 (12.08%) Microsoft Office
14 208 (11.91%) SLA
15 206 (11.79%) Stakeholder Management
16 205 (11.73%) Incident Management
17 202 (11.56%) ITIL V3
18 198 (11.33%) Project Management
19 193 (11.05%) Service Design
20 157 (8.99%) Windows 10
21 150 (8.59%) Problem Management
22 149 (8.53%) Public Sector
23 146 (8.36%) Office 365
24 144 (8.24%) Analytical Skills
25 143 (8.19%) Problem-Solving
26 137 (7.84%) Windows 7
26 137 (7.84%) Telecoms
27 130 (7.44%) Migration
28 124 (7.10%) Linux
29 122 (6.98%) Degree

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 76 (4.35%) MS Exchange
2 67 (3.84%) SharePoint
3 41 (2.35%) Skype for Business
4 34 (1.95%) Confluence
5 20 (1.14%) CMS
6 19 (1.09%) Exchange Server 2010
7 18 (1.03%) IBM Notes
8 17 (0.97%) Exchange Server 2013
8 17 (0.97%) IIS
9 11 (0.63%) WebLogic
10 8 (0.46%) Elasticsearch
10 8 (0.46%) Tomcat
10 8 (0.46%) WebSphere
11 7 (0.40%) SharePoint 2013
12 6 (0.34%) Oracle SOA Suite
13 5 (0.29%) Apache
13 5 (0.29%) OpenStack
14 4 (0.23%) SAS
14 4 (0.23%) SharePoint Server
15 3 (0.17%) SharePoint 2010
Applications
1 211 (12.08%) Microsoft Office
2 67 (3.84%) Microsoft Excel
3 33 (1.89%) Microsoft PowerPoint
4 28 (1.60%) MS Visio
5 21 (1.20%) Microsoft Project
6 8 (0.46%) Acrobat
7 3 (0.17%) Chatbot
7 3 (0.17%) Spreadsheet
8 1 (0.057%) SPSS
Business Applications
1 62 (3.55%) Remedy ITSM
2 18 (1.03%) assyst
3 9 (0.52%) Dynamics CRM
3 9 (0.52%) Eloqua
4 7 (0.40%) Oracle AML
5 6 (0.34%) SAP S/4HANA
6 4 (0.23%) Oracle EBS R12
7 3 (0.17%) Dynamics GP
7 3 (0.17%) Eikon
7 3 (0.17%) Magento
7 3 (0.17%) Oracle Applications
7 3 (0.17%) Oracle Assets
7 3 (0.17%) Oracle EBS
7 3 (0.17%) Oracle General Ledger
7 3 (0.17%) Oracle iProcurement
7 3 (0.17%) Oracle Payables
7 3 (0.17%) Oracle Receivables
7 3 (0.17%) Oracle Retail
7 3 (0.17%) Sparx Enterprise Architect
8 2 (0.11%) Workfront
Cloud Services
1 146 (8.36%) Office 365
2 99 (5.67%) Azure
3 62 (3.55%) AWS
4 43 (2.46%) SaaS
5 30 (1.72%) IaaS
6 23 (1.32%) PaaS
7 14 (0.80%) Azure Active Directory
8 13 (0.74%) OneDrive
9 8 (0.46%) Amazon CloudWatch
9 8 (0.46%) Datadog
9 8 (0.46%) Dynamics 365
9 8 (0.46%) GitHub
10 6 (0.34%) AWS CloudFormation
10 6 (0.34%) Cloud Computing
10 6 (0.34%) GCP
10 6 (0.34%) Power Platform
10 6 (0.34%) Trello
11 5 (0.29%) Amazon S3
11 5 (0.29%) Apigee
11 5 (0.29%) Virtual Private Cloud
Communications & Networking
1 77 (4.41%) DNS
2 70 (4.01%) DHCP
3 66 (3.78%) LAN
3 66 (3.78%) TCP/IP
4 64 (3.66%) Firewall
5 56 (3.21%) Skype
6 46 (2.63%) VPN
7 44 (2.52%) WAN
8 38 (2.18%) Internet
9 30 (1.72%) Wireless
10 29 (1.66%) Radio Access Network
11 26 (1.49%) Wi-Fi
12 25 (1.43%) VoIP
13 21 (1.20%) SAN
14 20 (1.14%) 4G
15 18 (1.03%) MPLS
16 16 (0.92%) Cisco IOS
16 16 (0.92%) Remote Desktop
17 14 (0.80%) Network Security
18 13 (0.74%) VLAN
Database & Business Intelligence
1 37 (2.12%) SQL Server
2 17 (0.97%) Oracle Database
3 16 (0.92%) DB2
4 13 (0.74%) Data Warehouse
5 12 (0.69%) PostgreSQL
6 11 (0.63%) DataStage
6 11 (0.63%) Informix
6 11 (0.63%) QualityStage
7 10 (0.57%) BusinessObjects
7 10 (0.57%) IBM InfoSphere
7 10 (0.57%) Relational Database
8 9 (0.52%) Big Data
9 8 (0.46%) Oracle Database 10g
9 8 (0.46%) Oracle Database 12c
10 7 (0.40%) MongoDB
10 7 (0.40%) NoSQL
11 6 (0.34%) Power BI
11 6 (0.34%) SAP HANA
11 6 (0.34%) SQL Server 2016
12 5 (0.29%) Data Mining
Development Applications
1 65 (3.72%) JIRA
2 32 (1.83%) Jenkins
3 27 (1.55%) MSI
4 19 (1.09%) Git (software)
5 13 (0.74%) GitLab
6 12 (0.69%) Artifactory
7 11 (0.63%) InstallShield
8 9 (0.52%) Selenium
9 8 (0.46%) Eclipse
9 8 (0.46%) JUnit
9 8 (0.46%) Maven
9 8 (0.46%) Sonatype Nexus
9 8 (0.46%) Subversion
10 7 (0.40%) AdminStudio
10 7 (0.40%) Ant
10 7 (0.40%) ProC
10 7 (0.40%) Toad
11 5 (0.29%) CA Gen
11 5 (0.29%) PowerBuilder
12 4 (0.23%) WinDbg
General
1 254 (14.54%) Finance
2 149 (8.53%) Public Sector
3 137 (7.84%) Telecoms
4 55 (3.15%) Marketing
5 50 (2.86%) Retail
6 45 (2.58%) Legal
7 38 (2.18%) Manufacturing
8 32 (1.83%) Banking
9 29 (1.66%) Law
10 23 (1.32%) Electronics
11 20 (1.14%) Billing
12 18 (1.03%) Pharmaceutical
13 14 (0.80%) Investment Banking
14 12 (0.69%) Military
15 11 (0.63%) Police
16 10 (0.57%) Financial Institution
16 10 (0.57%) Publishing
17 9 (0.52%) Games
18 7 (0.40%) Local Government
19 4 (0.23%) German Language
Job Titles
1 312 (17.86%) Analyst
2 258 (14.77%) Service Manager
3 184 (10.53%) Architect
4 168 (9.62%) Service Analyst
5 99 (5.67%) Service Desk Analyst
6 91 (5.21%) Delivery Manager
6 91 (5.21%) Developer
7 81 (4.64%) Project Manager
8 78 (4.46%) Support Engineer
9 77 (4.41%) Transition Manager
10 75 (4.29%) Service Transition Manager
11 73 (4.18%) Service Delivery Manager
12 72 (4.12%) IT Manager
13 62 (3.55%) IT Analyst
14 58 (3.32%) Consultant
15 54 (3.09%) Desktop Support
16 50 (2.86%) Support Analyst
17 47 (2.69%) IT Support
18 46 (2.63%) Service Architect
19 44 (2.52%) ITIL Manager
Libraries, Frameworks & Software Standards
1 46 (2.63%) Web Services
2 42 (2.40%) XML
3 37 (2.12%) HTML
4 28 (1.60%) REST
5 27 (1.55%) CSS
6 25 (1.43%) AngularJS
7 23 (1.32%) Ajax
7 23 (1.32%) Middleware
8 19 (1.09%) .NET
8 19 (1.09%) SOAP
9 14 (0.80%) LDAP
10 11 (0.63%) J2EE
10 11 (0.63%) XML Schema
11 9 (0.52%) JDBC
11 9 (0.52%) Node.js
12 8 (0.46%) Hibernate
12 8 (0.46%) Spring
13 7 (0.40%) JSP
13 7 (0.40%) Struts
14 6 (0.34%) SAML
Miscellaneous
1 144 (8.24%) Analytical Skills
2 107 (6.12%) Management Information System
3 87 (4.98%) Data Centre
3 87 (4.98%) Self-Motivation
4 63 (3.61%) CMDB
5 48 (2.75%) User Experience
6 41 (2.35%) NHS
7 34 (1.95%) Virtual Team
8 26 (1.49%) Public Cloud
9 23 (1.32%) PKI
10 19 (1.09%) Driving Licence
11 17 (0.97%) Video Conferencing
12 16 (0.92%) Smartphone
13 15 (0.86%) Blackberry
14 13 (0.74%) iPad
15 12 (0.69%) Hybrid Cloud
16 11 (0.63%) CCTV
16 11 (0.63%) Data Structures
16 11 (0.63%) iPhone
17 9 (0.52%) Enterprise Software
Operating Systems
1 405 (23.18%) Windows
2 157 (8.99%) Windows 10
3 137 (7.84%) Windows 7
4 124 (7.10%) Linux
5 73 (4.18%) Unix
5 73 (4.18%) Windows Server
6 54 (3.09%) Windows Server 2008
6 54 (3.09%) Windows Server 2012
7 32 (1.83%) Apple iOS
8 24 (1.37%) Mac OS
8 24 (1.37%) Red Hat Enterprise Linux
9 23 (1.32%) Android
10 20 (1.14%) Mac OS X
11 12 (0.69%) Windows 8
12 10 (0.57%) CentOS
13 9 (0.52%) VMS
14 8 (0.46%) Windows XP
15 7 (0.40%) OpenVMS
15 7 (0.40%) Windows Server 2003
16 6 (0.34%) AIX
Processes & Methodologies
1 1,093 (62.56%) ITIL
2 532 (30.45%) ITSM
3 328 (18.78%) Agile Software Development
4 308 (17.63%) Service Delivery
5 228 (13.05%) Change Management
6 206 (11.79%) Stakeholder Management
7 205 (11.73%) Incident Management
8 202 (11.56%) ITIL V3
9 198 (11.33%) Project Management
10 193 (11.05%) Service Design
11 150 (8.59%) Problem Management
12 143 (8.19%) Problem-Solving
13 130 (7.44%) Migration
14 122 (6.98%) DevOps
15 112 (6.41%) Project Delivery
16 106 (6.07%) PRINCE2
17 92 (5.27%) Mentoring
18 91 (5.21%) Asset Management
18 91 (5.21%) Configuration Management
18 91 (5.21%) Continuous Improvement
Programming Languages
1 116 (6.64%) SQL
2 83 (4.75%) PowerShell
3 60 (3.43%) JavaScript
4 57 (3.26%) C
5 49 (2.80%) Java
6 32 (1.83%) Python
7 31 (1.77%) Bash Shell
8 18 (1.03%) Korn
9 16 (0.92%) PL/SQL
10 15 (0.86%) Perl
11 12 (0.69%) C#
11 12 (0.69%) Ruby
11 12 (0.69%) Shell Script
12 10 (0.57%) C++
13 9 (0.52%) Objective-C
14 7 (0.40%) T-SQL
14 7 (0.40%) VBScript
15 6 (0.34%) Fortran
15 6 (0.34%) VB
16 5 (0.29%) VBA
Qualifications
1 321 (18.37%) Security Cleared
2 236 (13.51%) SC Cleared
3 122 (6.98%) Degree
4 103 (5.90%) ITIL Certification
5 82 (4.69%) DV Cleared
6 72 (4.12%) Microsoft Certification
7 42 (2.40%) MCSE
8 36 (2.06%) Cisco Certification
9 32 (1.83%) ITIL Foundation Certificate
10 29 (1.66%) MCP
11 23 (1.32%) BPSS Clearance
11 23 (1.32%) CCNA
12 21 (1.20%) PMI Certification
13 20 (1.14%) PMP
14 19 (1.09%) CCNP
15 15 (0.86%) VMware Certified Professional (VCP)
16 14 (0.80%) ISEB
17 13 (0.74%) PRINCE2 Certification
18 12 (0.69%) Citrix Certification
18 12 (0.69%) MCITP
Quality Assurance & Compliance
1 208 (11.91%) SLA
2 48 (2.75%) QA
3 31 (1.77%) ISO/IEC 27001
4 24 (1.37%) ISO/IEC 20000
5 16 (0.92%) COBIT
6 15 (0.86%) PMO
7 14 (0.80%) Sarbanes-Oxley
8 13 (0.74%) Data Quality
9 10 (0.57%) GDPR
10 7 (0.40%) NIST
11 6 (0.34%) Government Security Classifications
11 6 (0.34%) ISO/IEC 19770
11 6 (0.34%) NCSC
12 5 (0.29%) Cyber Essentials
12 5 (0.29%) ISO 9001
13 4 (0.23%) PCI DSS
13 4 (0.23%) PSD2
13 4 (0.23%) SEPA
14 3 (0.17%) Disclosure Scotland
14 3 (0.17%) ISO 22301
System Software
1 255 (14.60%) Active Directory
2 74 (4.24%) VMware Infrastructure
3 32 (1.83%) Microsoft App-V
4 26 (1.49%) Hyper-V
5 22 (1.26%) XenApp
6 20 (1.14%) Virtual Machines
7 19 (1.09%) Docker
7 19 (1.09%) XenDesktop
8 17 (0.97%) Virtual Desktop
8 17 (0.97%) Virtual Servers
9 16 (0.92%) vSphere
10 15 (0.86%) VMware NSX
11 14 (0.80%) VMware ESXi
12 11 (0.63%) VMware Workstation
13 10 (0.57%) BitLocker
13 10 (0.57%) Microsoft Virtual Server
14 9 (0.52%) DFS Replication
15 7 (0.40%) vCloud
16 5 (0.29%) Xen
17 4 (0.23%) Firmware
Systems Management
1 101 (5.78%) SCCM
2 24 (1.37%) Ansible
3 23 (1.32%) WSUS
4 20 (1.14%) Terraform
5 19 (1.09%) Norton AntiVirus
5 19 (1.09%) Puppet
6 18 (1.03%) SCOM
7 16 (0.92%) Single Sign-On
8 14 (0.80%) Opscode Chef
9 12 (0.69%) Kubernetes
10 11 (0.63%) Systems Management Server (SMS)
11 10 (0.57%) Backup Exec
12 9 (0.52%) AirWatch
12 9 (0.52%) Nagios
13 8 (0.46%) vCenter Server
14 6 (0.34%) Cisco UCCX
14 6 (0.34%) Tivoli
15 5 (0.29%) Grafana
15 5 (0.29%) Microsoft Intune
15 5 (0.29%) ThinApp
Vendors
1 389 (22.27%) Microsoft
2 226 (12.94%) ServiceNow
3 118 (6.75%) VMware
4 105 (6.01%) Citrix
5 100 (5.72%) Oracle
6 98 (5.61%) Remedy
7 79 (4.52%) Cisco
8 68 (3.89%) SAP
9 60 (3.43%) BMC
10 57 (3.26%) HP
11 32 (1.83%) IBM
12 28 (1.60%) Ivanti
13 27 (1.55%) Symantec
14 25 (1.43%) Adobe
14 25 (1.43%) McAfee
15 24 (1.37%) Dell
16 22 (1.26%) Informatica
17 20 (1.14%) Red Hat
18 19 (1.09%) Apple
18 19 (1.09%) Splunk