Period
to 20 April 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 20 April 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK > England
6 months to
20 Apr 2018
Same period 2017 Same period 2016
Rank 109 90 82
Rank change year-on-year -19 -8 -1
Contract jobs citing Service Management 2,122 2,242 2,612
As % of all contract IT jobs advertised in England 2.29% 2.61% 2.66%
As % of the Processes & Methodologies category 2.67% 3.09% 3.17%
Number of daily rates quoted 1,357 1,406 1,622
England median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +6.25%
10th Percentile £200 £244 £220
90th Percentile £600 £613 £588
UK median daily rate £438 £425 £425
% change year-on-year +2.94% - +6.25%
Number of hourly rates quoted 104 73 88
England median hourly rate £17.00 £14.50 £14.25
Median hourly rate % change year-on-year +17.24% +1.75% -5.00%
10th Percentile £10.16 £8.86 £11.71
90th Percentile £35.85 £38.75 £28.00
UK median hourly rate £17.38 £14.38 £14.50
% change year-on-year +20.87% -0.86% -3.33%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 79,482 72,600 82,378
As % of all contract IT jobs advertised in England 85.75% 84.53% 83.84%
Number of daily rates quoted 52,844 48,059 54,528
England median daily rate £463 £450 £425
Median daily rate % change year-on-year +2.89% +5.88% +3.66%
10th Percentile £300 £275 £263
90th Percentile £638 £625 £613
UK median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 2,049 1,949 2,242
England median hourly rate £22.50 £25.00 £23.00
Median hourly rate % change year-on-year -10.00% +8.70% +11.52%
10th Percentile £11.25 £11.25 £11.50
90th Percentile £50.25 £50.00 £50.00
UK median hourly rate £22.50 £25.00 £24.24
% change year-on-year -10.00% +3.14% +18.24%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in England.

Contractor daily rate trend for Service Management in England

Service Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Management in England over the 6 months to 20 April 2018.

Contractor daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in England.

Contractor hourly rate trend for Service Management in England

Service Management
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Management in England over the 6 months to 20 April 2018.

Contractor hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 6 months to 20 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -34 864 £450 -5.26% 114
South East -28 488 £450 -2.70% 90
North of England -11 325 £410 +9.33% 78
Midlands -12 218 £450 +5.88% 57
North West +4 185 £405 +15.71% 31
West Midlands 0 150 £425 +0.29% 35
South West +34 113 £420 -4.00% 22
East of England -11 106 £425 +1.19% 24
North East +5 84 £400 +6.67% 15
East Midlands 0 68 £478 +6.11% 22
Yorkshire -36 59 £450 +12.50% 32
Service Management
UK

For the 6 months to 20 April 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Service Management.

1 1,290 (60.79%) ITIL
2 588 (27.71%) ITSM
3 439 (20.69%) Windows
4 420 (19.79%) Microsoft
5 393 (18.52%) Agile Software Development
5 393 (18.52%) Security Cleared
6 380 (17.91%) Finance
7 320 (15.08%) Active Directory
8 319 (15.03%) ServiceNow
9 314 (14.80%) Service Delivery
10 307 (14.47%) SC Cleared
11 297 (14.00%) Change Management
12 278 (13.10%) Project Management
13 271 (12.77%) ITIL V3
14 258 (12.16%) Stakeholder Management
15 238 (11.22%) Analytical Skills
16 236 (11.12%) Service Design
17 221 (10.41%) ITIL Certification
18 220 (10.37%) Incident Management
19 219 (10.32%) Problem-Solving
20 207 (9.75%) Management Information System
21 203 (9.57%) Microsoft Office
22 193 (9.10%) SLA
23 184 (8.67%) Linux
24 176 (8.29%) PRINCE2
25 174 (8.20%) Problem Management
26 167 (7.87%) VMware
27 166 (7.82%) Configuration Management
28 159 (7.49%) HP
28 159 (7.49%) DevOps

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 95 (4.48%) MS Exchange
2 41 (1.93%) Confluence
3 36 (1.70%) CMS
3 36 (1.70%) Tomcat
4 35 (1.65%) SharePoint
5 29 (1.37%) Apache
5 29 (1.37%) IIS
5 29 (1.37%) Skype for Business
6 23 (1.08%) JBoss
7 22 (1.04%) Exchange Server 2010
8 15 (0.71%) WebLogic
9 14 (0.66%) IBM Notes
10 13 (0.61%) Elasticsearch
11 10 (0.47%) WebSphere
12 9 (0.42%) WordPress
13 8 (0.38%) Oracle Workflow
14 7 (0.33%) Blackberry Enterprise Server
14 7 (0.33%) Exchange Server 2013
15 6 (0.28%) SAS
16 5 (0.24%) BizTalk Server
Applications
1 203 (9.57%) Microsoft Office
2 59 (2.78%) Microsoft Excel
3 41 (1.93%) MS Visio
4 31 (1.46%) Microsoft PowerPoint
5 15 (0.71%) Microsoft Project
6 6 (0.28%) Spreadsheet
7 2 (0.094%) AutoCAD
7 2 (0.094%) Revit
8 1 (0.047%) HipChat
8 1 (0.047%) InfoPath
8 1 (0.047%) SPSS
Business Applications
1 48 (2.26%) Remedy ITSM
2 14 (0.66%) RMDS
3 10 (0.47%) Oracle EBS R12
4 9 (0.42%) Dynamics AX
5 8 (0.38%) Dynamics CRM
6 7 (0.33%) Oracle EBS
7 5 (0.24%) Remedy AR System
7 5 (0.24%) Servitor
8 4 (0.19%) SAP CRM
9 3 (0.14%) NetSuite
9 3 (0.14%) Oracle Applications
9 3 (0.14%) SAP SM
10 2 (0.094%) assyst
10 2 (0.094%) Elite 3E
10 2 (0.094%) Oracle Payroll
10 2 (0.094%) SAP CO
10 2 (0.094%) SAP FI
10 2 (0.094%) SAP FI/CO
10 2 (0.094%) Workfront
11 1 (0.047%) SAP Hybris
Cloud Services
1 115 (5.42%) Office 365
2 107 (5.04%) Microsoft Azure
3 93 (4.38%) Amazon AWS
4 83 (3.91%) IaaS
5 80 (3.77%) PaaS
6 65 (3.06%) SaaS
7 14 (0.66%) Azure Active Directory
8 12 (0.57%) Cloud Computing
8 12 (0.57%) Slack
9 9 (0.42%) Amazon CloudWatch
9 9 (0.42%) Amazon EC2
9 9 (0.42%) Virtual Private Cloud
10 8 (0.38%) Amazon ELB
10 8 (0.38%) Amazon S3
11 7 (0.33%) G Suite
11 7 (0.33%) Google Cloud Platform
12 6 (0.28%) SuccessFactors
13 3 (0.14%) OneDrive
13 3 (0.14%) Trello
13 3 (0.14%) Yammer
Communications & Networking
1 88 (4.15%) WAN
2 85 (4.01%) Firewall
3 65 (3.06%) DNS
4 57 (2.69%) LAN
5 47 (2.21%) VPN
6 37 (1.74%) TCP/IP
7 34 (1.60%) Internet
8 32 (1.51%) Skype
8 32 (1.51%) VoIP
9 31 (1.46%) DHCP
10 30 (1.41%) SAN
10 30 (1.41%) SSL
10 30 (1.41%) Wireless
11 26 (1.23%) Network Security
12 24 (1.13%) SMS
13 22 (1.04%) Cisco Nexus
14 21 (0.99%) BGP
14 21 (0.99%) Cisco ASA
15 20 (0.94%) Remote Desktop
16 18 (0.85%) Wi-Fi
Database & Business Intelligence
1 63 (2.97%) SQL Server
2 23 (1.08%) PostgreSQL
3 21 (0.99%) DB2
4 19 (0.90%) Oracle Database
5 18 (0.85%) BusinessObjects
6 13 (0.61%) Relational Database
7 12 (0.57%) MySQL
8 11 (0.52%) Big Data
9 10 (0.47%) Amazon RDS
9 10 (0.47%) Data Warehouse
10 9 (0.42%) DataStage
10 9 (0.42%) Informix
10 9 (0.42%) Oracle Reports
10 9 (0.42%) QualityStage
10 9 (0.42%) SQL Server Reporting Services
11 8 (0.38%) Hadoop
11 8 (0.38%) MongoDB
12 7 (0.33%) SAP Data Services
12 7 (0.33%) Star Schema
13 6 (0.28%) SQL Server 2012
Development Applications
1 73 (3.44%) JIRA
2 69 (3.25%) Jenkins
3 58 (2.73%) Git (software)
4 17 (0.80%) Bitbucket
5 13 (0.61%) HP UFT
6 12 (0.57%) Maven
7 11 (0.52%) Visual Studio
8 10 (0.47%) JMeter
8 10 (0.47%) SonarQube
9 9 (0.42%) Ant
9 9 (0.42%) JUnit
9 9 (0.42%) Liquibase
9 9 (0.42%) LoadRunner
9 9 (0.42%) Sonatype Nexus
9 9 (0.42%) Team Foundation Server
10 8 (0.38%) Burp Suite
11 6 (0.28%) Atlassian Bamboo
11 6 (0.28%) Selenium
12 4 (0.19%) TestRail
13 3 (0.14%) Visual Studio Team System
General
1 380 (17.91%) Finance
2 123 (5.80%) Telecoms
3 108 (5.09%) Banking
4 47 (2.21%) Legal
5 45 (2.12%) Retail
6 36 (1.70%) Law
7 34 (1.60%) Publishing
8 26 (1.23%) Financial Institution
9 23 (1.08%) International Banking
10 20 (0.94%) Billing
11 16 (0.75%) Manufacturing
12 15 (0.71%) Back Office
13 14 (0.66%) Investment Banking
14 12 (0.57%) Marketing
15 10 (0.47%) Pharmaceutical
16 9 (0.42%) Military
17 6 (0.28%) Electronics
17 6 (0.28%) Front Office
18 5 (0.24%) Advertising
19 4 (0.19%) Games
Job Titles
1 456 (21.49%) Analyst
2 272 (12.82%) Service Manager
3 215 (10.13%) Architect
4 209 (9.85%) Service Analyst
5 144 (6.79%) Service Desk Analyst
6 141 (6.64%) Consultant
7 111 (5.23%) Developer
8 102 (4.81%) Project Manager
9 99 (4.67%) Delivery Manager
10 90 (4.24%) Business Analyst
11 85 (4.01%) IT Manager
12 83 (3.91%) Support Analyst
13 80 (3.77%) Transition Manager
14 77 (3.63%) Services Delivery Manager
15 73 (3.44%) Service Transition Manager
16 63 (2.97%) Support Engineer
17 61 (2.87%) ITIL Manager
17 61 (2.87%) Service Architect
18 59 (2.78%) IT Analyst
19 54 (2.54%) Desktop Support
Libraries, Frameworks & Software Standards
1 84 (3.96%) Web Services
2 59 (2.78%) XML
3 58 (2.73%) HTML
4 57 (2.69%) CSS
5 51 (2.40%) AngularJS
6 48 (2.26%) REST
7 31 (1.46%) Ajax
7 31 (1.46%) Middleware
8 28 (1.32%) .NET
9 23 (1.08%) LDAP
10 19 (0.90%) SOAP
11 18 (0.85%) ISPF
12 13 (0.61%) Elastic Stack
12 13 (0.61%) SailPoint
12 13 (0.61%) Twitter Bootstrap
13 10 (0.47%) JSON
13 10 (0.47%) Spring
13 10 (0.47%) XML Schema
14 9 (0.42%) MCollective
14 9 (0.42%) XHTML
Miscellaneous
1 238 (11.22%) Analytical Skills
2 207 (9.75%) Management Information System
3 111 (5.23%) Data Centre
4 65 (3.06%) Self-Motivation
5 56 (2.64%) CMDB
6 49 (2.31%) User Experience
7 33 (1.56%) NHS
8 32 (1.51%) Computer Science
8 32 (1.51%) Virtual Team
9 27 (1.27%) Greenfield Project
10 21 (0.99%) Public Cloud
11 20 (0.94%) Blackberry
11 20 (0.94%) Smartphone
12 16 (0.75%) iPhone
12 16 (0.75%) VSAM
13 15 (0.71%) Mobile App
14 13 (0.61%) Data Protection Act
14 13 (0.61%) Fat Client
14 13 (0.61%) Thin Client
15 12 (0.57%) Mainframe
Operating Systems
1 439 (20.69%) Windows
2 184 (8.67%) Linux
3 117 (5.51%) Windows Server
4 91 (4.29%) Windows 7
5 73 (3.44%) Windows 10
6 68 (3.20%) Unix
7 57 (2.69%) Windows Server 2012
8 49 (2.31%) Windows Server 2008
9 42 (1.98%) Red Hat Enterprise Linux
10 40 (1.89%) Android
11 36 (1.70%) Apple iOS
12 26 (1.23%) Solaris
13 23 (1.08%) VMS
14 21 (0.99%) AIX
14 21 (0.99%) Mac OS X
15 20 (0.94%) MVS
15 20 (0.94%) Windows XP
16 17 (0.80%) VME
17 16 (0.75%) Windows 2000 Server
17 16 (0.75%) Windows Server 2003
Processes & Methodologies
1 1,290 (60.79%) ITIL
2 588 (27.71%) ITSM
3 393 (18.52%) Agile Software Development
4 314 (14.80%) Service Delivery
5 297 (14.00%) Change Management
6 278 (13.10%) Project Management
7 271 (12.77%) ITIL V3
8 258 (12.16%) Stakeholder Management
9 236 (11.12%) Service Design
10 220 (10.37%) Incident Management
11 219 (10.32%) Problem-Solving
12 176 (8.29%) PRINCE2
13 174 (8.20%) Problem Management
14 166 (7.82%) Configuration Management
15 159 (7.49%) DevOps
16 132 (6.22%) Continuous Improvement
17 111 (5.23%) Release Management
18 106 (5.00%) Migration
19 100 (4.71%) Scrum
20 87 (4.10%) SDLC
Programming Languages
1 114 (5.37%) SQL
2 75 (3.53%) Java
3 71 (3.35%) JavaScript
4 66 (3.11%) PowerShell
5 57 (2.69%) C
6 37 (1.74%) Python
7 22 (1.04%) Shell Script
8 19 (0.90%) C#
9 18 (0.85%) JCL
10 17 (0.80%) Ruby
11 16 (0.75%) Bash Shell
12 15 (0.71%) PHP
13 14 (0.66%) Perl
14 13 (0.61%) T-SQL
15 12 (0.57%) BeanShell
16 9 (0.42%) Groovy
17 8 (0.38%) PL/SQL
18 5 (0.24%) Scala
18 5 (0.24%) VBA
19 3 (0.14%) C++
Qualifications
1 393 (18.52%) Security Cleared
2 307 (14.47%) SC Cleared
3 221 (10.41%) ITIL Certification
4 133 (6.27%) Degree
5 64 (3.02%) Cisco Certification
6 59 (2.78%) Microsoft Certification
7 54 (2.54%) DV Cleared
8 42 (1.98%) CISSP
9 40 (1.89%) ITIL Foundation Certificate
10 35 (1.65%) MCP
11 31 (1.46%) CCNP
12 25 (1.18%) PMP
13 24 (1.13%) MCSE
14 21 (0.99%) CISM
15 20 (0.94%) PRINCE2 Practitioner
16 19 (0.90%) ISEB
17 18 (0.85%) CCNA
17 18 (0.85%) PMI Certification
18 17 (0.80%) (ISC)2 CCSP
18 17 (0.80%) BPSS Clearance
Quality Assurance & Compliance
1 193 (9.10%) SLA
2 70 (3.30%) ISO/IEC 20000
3 48 (2.26%) QA
4 30 (1.41%) ISO 9001
5 27 (1.27%) ISO/IEC 27001
6 26 (1.23%) GDPR
6 26 (1.23%) PMO
7 25 (1.18%) COBIT
8 19 (0.90%) Data Quality
9 15 (0.71%) Sarbanes-Oxley
10 12 (0.57%) PCI DSS
11 9 (0.42%) WCAG
12 5 (0.24%) HMG Security Policy Framework
13 4 (0.19%) ISO 22301
13 4 (0.19%) JSP 440
13 4 (0.19%) PMBOK
14 3 (0.14%) Disclosure Scotland
14 3 (0.14%) GxP
14 3 (0.14%) RMADS
15 2 (0.094%) ISO/IEC 15288
System Software
1 320 (15.08%) Active Directory
2 94 (4.43%) VMware Infrastructure
3 27 (1.27%) Hyper-V
4 25 (1.18%) Microsoft App-V
4 25 (1.18%) Virtual Machines
5 23 (1.08%) Docker
6 18 (0.85%) RACF
6 18 (0.85%) VMware ESXi
7 17 (0.80%) Job Entry Subsystem
8 16 (0.75%) Squid
8 16 (0.75%) Tivoli Workload Scheduler
9 15 (0.71%) XenApp
10 14 (0.66%) vSphere
11 9 (0.42%) Postfix
11 9 (0.42%) Terminal Services
11 9 (0.42%) vCloud
12 8 (0.38%) XenDesktop
13 7 (0.33%) Virtual Servers
13 7 (0.33%) VMware Workstation
14 4 (0.19%) Citrix Presentation Server
Systems Management
1 98 (4.62%) SCCM
2 58 (2.73%) Puppet
3 32 (1.51%) SCOM
4 31 (1.46%) Single Sign-On
5 29 (1.37%) Systems Management Server (SMS)
6 25 (1.18%) Ansible
7 22 (1.04%) Tivoli
8 20 (0.94%) AirWatch
8 20 (0.94%) Opscode Chef
9 17 (0.80%) OVSD
9 17 (0.80%) Tivoli Monitoring
10 16 (0.75%) Tivoli Storage Manager
11 14 (0.66%) Kibana
12 13 (0.61%) HP ALM
12 13 (0.61%) Kubernetes
12 13 (0.61%) ZABBIX
13 11 (0.52%) Docker Swarm
13 11 (0.52%) logstash
13 11 (0.52%) Netcool
13 11 (0.52%) Norton AntiVirus
Vendors
1 420 (19.79%) Microsoft
2 319 (15.03%) ServiceNow
3 167 (7.87%) VMware
4 159 (7.49%) HP
5 137 (6.46%) Cisco
6 102 (4.81%) Citrix
7 98 (4.62%) Remedy
8 78 (3.68%) Oracle
9 61 (2.87%) BMC
10 54 (2.54%) SAP
11 46 (2.17%) Red Hat
12 35 (1.65%) IBM
13 33 (1.56%) Google
14 32 (1.51%) NetApp
14 32 (1.51%) Salesforce.com
15 31 (1.46%) Ivanti
16 30 (1.41%) Dell
16 30 (1.41%) Symantec
17 24 (1.13%) Capita
18 22 (1.04%) SolarWinds