Period
to 21 October 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 21 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK > England
6 months to
21 Oct 2018
Same period 2017 Same period 2016
Rank 108 106 84
Rank change year-on-year -2 -22 -2
Contract jobs citing Service Management 2,241 2,131 2,737
As % of all contract IT jobs advertised in England 2.40% 2.33% 2.78%
As % of the Processes & Methodologies category 2.78% 2.71% 3.26%
Number of daily rates quoted 1,377 1,356 1,761
England median daily rate £425 £425 £425
10th Percentile £199 £185 £211
90th Percentile £600 £588 £606
UK median daily rate £425 £424 £425
% change year-on-year +0.24% -0.24% +6.25%
Number of hourly rates quoted 102 96 94
England median hourly rate £17.50 £14.88 £14.50
Median hourly rate % change year-on-year +17.65% +2.59% -14.71%
10th Percentile £12.55 £10.15 £10.92
90th Percentile £40.00 £39.00 £47.50
UK median hourly rate £17.46 £16.00 £14.50
% change year-on-year +9.14% +10.34% -14.71%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 80,669 78,509 83,982
As % of all contract IT jobs advertised in England 86.25% 85.92% 85.35%
Number of daily rates quoted 53,846 52,524 55,930
England median daily rate £473 £450 £425
Median daily rate % change year-on-year +5.00% +5.88% +3.03%
10th Percentile £300 £283 £263
90th Percentile £645 £631 £606
UK median daily rate £451 £450 £425
% change year-on-year +0.11% +5.88% +3.03%
Number of hourly rates quoted 2,159 1,846 2,231
England median hourly rate £21.00 £24.82 £22.50
Median hourly rate % change year-on-year -15.39% +10.31% +3.97%
10th Percentile £11.25 £11.25 £11.50
90th Percentile £50.00 £50.00 £48.00
UK median hourly rate £21.00 £24.93 £22.50
% change year-on-year -15.75% +10.78% +3.59%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in England.

Contractor daily rate trend for Service Management in England

Service Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Management in England over the 6 months to 21 October 2018.

Contractor daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in England.

Contractor hourly rate trend for Service Management in England

Service Management
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Management in England over the 6 months to 21 October 2018.

Contractor hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 6 months to 21 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -11 814 £469 +4.28% 123
South East -9 519 £400 - 63
North of England -8 328 £375 -7.41% 83
Midlands -21 225 £420 +20.00% 47
North West -4 185 £381 -4.69% 33
East of England +29 174 £400 +6.67% 27
South West +22 174 £425 -5.56% 46
West Midlands +7 169 £420 -4.00% 35
Yorkshire -17 79 £400 -5.88% 43
North East +15 64 £375 -17.81% 7
East Midlands -34 54 £425 +30.77% 12
Service Management
UK

For the 6 months to 21 October 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Service Management.

1 1,267 (56.54%) ITIL
2 638 (28.47%) ITSM
3 500 (22.31%) Windows
4 433 (19.32%) Microsoft
5 422 (18.83%) Finance
6 402 (17.94%) Security Cleared
7 382 (17.05%) Service Delivery
8 370 (16.51%) Agile Software Development
9 330 (14.73%) Active Directory
10 278 (12.41%) ServiceNow
11 277 (12.36%) ITIL V3
12 268 (11.96%) SC Cleared
13 262 (11.69%) Change Management
14 260 (11.60%) Problem-Solving
15 250 (11.16%) Analytical Skills
15 250 (11.16%) SLA
16 240 (10.71%) Stakeholder Management
17 225 (10.04%) Project Management
18 223 (9.95%) Microsoft Office
19 209 (9.33%) Incident Management
20 198 (8.84%) Service Design
21 195 (8.70%) VMware
22 185 (8.26%) Problem Management
23 174 (7.76%) Management Information System
23 174 (7.76%) Configuration Management
24 166 (7.41%) DevOps
25 159 (7.10%) ITIL Certification
26 151 (6.74%) SQL
27 148 (6.60%) Linux
28 147 (6.56%) Telecoms

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 100 (4.46%) MS Exchange
2 76 (3.39%) SharePoint
3 42 (1.87%) Confluence
4 39 (1.74%) Blackberry Enterprise Server
5 37 (1.65%) CMS
6 34 (1.52%) Skype for Business
7 32 (1.43%) Exchange Server 2010
8 30 (1.34%) IIS
9 29 (1.29%) Apache
10 22 (0.98%) Tomcat
11 15 (0.67%) WebSphere
12 13 (0.58%) Elasticsearch
13 12 (0.54%) SharePoint 2013
14 11 (0.49%) Exchange Server 2003
14 11 (0.49%) IBM Notes
15 10 (0.45%) OpenStack
15 10 (0.45%) Oracle SOA Suite
15 10 (0.45%) SharePoint 2010
16 9 (0.40%) WebLogic
17 8 (0.36%) JBoss
Applications
1 223 (9.95%) Microsoft Office
2 107 (4.77%) Microsoft Excel
3 59 (2.63%) MS Visio
4 46 (2.05%) Microsoft PowerPoint
5 28 (1.25%) Microsoft Project
6 4 (0.18%) InfoPath
7 2 (0.089%) SPSS
8 1 (0.045%) Adobe After Effects
8 1 (0.045%) Adobe Premiere
8 1 (0.045%) Avid Media Composer
8 1 (0.045%) Chatbot
8 1 (0.045%) Final Cut Pro
8 1 (0.045%) HipChat
8 1 (0.045%) SOLIDWORKS
8 1 (0.045%) Spreadsheet
Business Applications
1 70 (3.12%) Remedy ITSM
2 12 (0.54%) Dynamics CRM
2 12 (0.54%) Eikon
3 11 (0.49%) Dynamics AX
4 6 (0.27%) SAP ERP
5 5 (0.22%) Oracle EBS R12
5 5 (0.22%) Teamcenter
6 4 (0.18%) assyst
6 4 (0.18%) Oracle Payroll
7 3 (0.13%) SAP GTS
7 3 (0.13%) ScheduALL
8 2 (0.089%) Elite 3E
8 2 (0.089%) Markit EDM
8 2 (0.089%) Oracle Applications
8 2 (0.089%) Oracle EBS
8 2 (0.089%) Servitor
8 2 (0.089%) Unit4 Business World
9 1 (0.045%) SAP FI
9 1 (0.045%) SAP FI/CO
9 1 (0.045%) SAP SM
Cloud Services
1 134 (5.98%) Office 365
2 131 (5.85%) Microsoft Azure
3 85 (3.79%) Amazon AWS
4 70 (3.12%) IaaS
5 63 (2.81%) PaaS
6 58 (2.59%) SaaS
7 24 (1.07%) Azure Active Directory
8 18 (0.80%) Cloud Computing
9 8 (0.36%) Amazon CloudWatch
9 8 (0.36%) Amazon EC2
9 8 (0.36%) Amazon ELB
9 8 (0.36%) Amazon S3
9 8 (0.36%) Virtual Private Cloud
10 7 (0.31%) OneDrive
11 6 (0.27%) Azure Machine Learning
11 6 (0.27%) Dynamics 365
11 6 (0.27%) G Suite
11 6 (0.27%) Mimecast
11 6 (0.27%) Yammer
12 5 (0.22%) GitHub
Communications & Networking
1 118 (5.27%) DNS
2 116 (5.18%) WAN
3 115 (5.13%) LAN
4 111 (4.95%) Firewall
5 75 (3.35%) VPN
6 54 (2.41%) DHCP
7 47 (2.10%) Internet
8 43 (1.92%) TCP/IP
9 40 (1.78%) Network Security
10 39 (1.74%) Wireless
11 33 (1.47%) Cisco IOS
12 32 (1.43%) VoIP
13 29 (1.29%) Skype
14 25 (1.12%) Wi-Fi
15 24 (1.07%) MPLS
15 24 (1.07%) SAN
15 24 (1.07%) SSL
16 20 (0.89%) Intranet
17 19 (0.85%) Unified Communications
18 14 (0.62%) Structured Cabling
Database & Business Intelligence
1 93 (4.15%) SQL Server
2 39 (1.74%) MySQL
3 31 (1.38%) Relational Database
4 29 (1.29%) SQL Server Integration Services
5 24 (1.07%) Oracle Database
6 14 (0.62%) Power BI
7 13 (0.58%) SQL Server 2008
7 13 (0.58%) SQL Server Reporting Services
8 10 (0.45%) Big Data
8 10 (0.45%) DB2
8 10 (0.45%) MongoDB
9 9 (0.40%) QlikView
10 8 (0.36%) Amazon RDS
10 8 (0.36%) Data Warehouse
10 8 (0.36%) Hadoop
10 8 (0.36%) Oracle Reports
10 8 (0.36%) PostgreSQL
11 6 (0.27%) Azure SQL Database
11 6 (0.27%) Data Lake
11 6 (0.27%) SQL Server 2012
Development Applications
1 84 (3.75%) JIRA
2 66 (2.95%) Jenkins
3 36 (1.61%) Git (software)
4 21 (0.94%) Visual Studio
5 19 (0.85%) Bitbucket
6 16 (0.71%) MSI
7 14 (0.62%) Team Foundation Server
8 13 (0.58%) SonarQube
9 12 (0.54%) Maven
10 10 (0.45%) Atlassian Bamboo
10 10 (0.45%) Liquibase
11 9 (0.40%) Ant
11 9 (0.40%) JUnit
11 9 (0.40%) Sonatype Nexus
12 8 (0.36%) Visual Studio Team System
13 5 (0.22%) GitLab
13 5 (0.22%) LoadRunner
13 5 (0.22%) Subversion
14 3 (0.13%) git-flow
14 3 (0.13%) TestDirector
General
1 422 (18.83%) Finance
2 147 (6.56%) Telecoms
3 75 (3.35%) Banking
4 61 (2.72%) Law
5 57 (2.54%) Back Office
6 43 (1.92%) Retail
7 42 (1.87%) Marketing
8 41 (1.83%) Legal
9 30 (1.34%) Front Office
10 27 (1.20%) Manufacturing
10 27 (1.20%) Military
11 22 (0.98%) Pharmaceutical
12 20 (0.89%) Billing
12 20 (0.89%) Electronics
13 13 (0.58%) Investment Banking
14 12 (0.54%) Advertising
14 12 (0.54%) Retail Banking
15 10 (0.45%) Aerospace
15 10 (0.45%) Private Banking
16 8 (0.36%) Financial Institution
Job Titles
1 456 (20.35%) Analyst
2 319 (14.23%) Service Manager
3 192 (8.57%) Architect
4 186 (8.30%) Service Analyst
5 135 (6.02%) Developer
6 113 (5.04%) Service Desk Analyst
7 101 (4.51%) Project Manager
8 95 (4.24%) Support Analyst
9 93 (4.15%) IT Manager
10 90 (4.02%) Delivery Manager
11 87 (3.88%) Services Delivery Manager
12 85 (3.79%) Business Analyst
12 85 (3.79%) Support Engineer
13 83 (3.70%) Consultant
14 80 (3.57%) Transition Manager
15 72 (3.21%) Service Transition Manager
16 66 (2.95%) IT Analyst
17 61 (2.72%) IT Services Manager
18 60 (2.68%) Desktop Support
19 55 (2.45%) Administrator
Libraries, Frameworks & Software Standards
1 98 (4.37%) HTML
2 79 (3.53%) CSS
3 64 (2.86%) XML
4 51 (2.28%) REST
5 46 (2.05%) Web Services
6 34 (1.52%) Ajax
7 29 (1.29%) SOAP
8 27 (1.20%) AngularJS
9 26 (1.16%) .NET
10 20 (0.89%) jQuery
10 20 (0.89%) LDAP
10 20 (0.89%) Middleware
10 20 (0.89%) XHTML
11 17 (0.76%) SAML
12 13 (0.58%) Node.js
13 12 (0.54%) RESTful
14 10 (0.45%) Elastic Stack
15 9 (0.40%) ASP.NET
15 9 (0.40%) MCollective
16 8 (0.36%) Spring
Miscellaneous
1 250 (11.16%) Analytical Skills
2 174 (7.76%) Management Information System
3 129 (5.76%) Data Centre
4 92 (4.11%) CMDB
5 72 (3.21%) User Experience
6 71 (3.17%) Blackberry
7 59 (2.63%) Self-Motivation
8 46 (2.05%) Virtual Team
9 37 (1.65%) Computer Science
10 35 (1.56%) NHS
11 25 (1.12%) Smartphone
12 22 (0.98%) iPhone
13 21 (0.94%) Clustering
14 20 (0.89%) Public Cloud
15 19 (0.85%) Video Conferencing
16 17 (0.76%) Greenfield Project
16 17 (0.76%) Mobile App
17 15 (0.67%) Fat Client
17 15 (0.67%) Hybrid Cloud
17 15 (0.67%) Thin Client
Operating Systems
1 500 (22.31%) Windows
2 148 (6.60%) Linux
3 141 (6.29%) Windows 7
4 117 (5.22%) Windows 10
5 106 (4.73%) Windows Server
6 73 (3.26%) Unix
7 70 (3.12%) Windows Server 2008
8 60 (2.68%) Windows Server 2012
9 53 (2.37%) Android
10 30 (1.34%) Apple iOS
11 24 (1.07%) Mac OS X
12 20 (0.89%) Windows XP
13 19 (0.85%) CentOS
13 19 (0.85%) Windows 8
14 15 (0.67%) AIX
14 15 (0.67%) Mac OS
14 15 (0.67%) Red Hat Enterprise Linux
15 12 (0.54%) Windows Server 2003
16 8 (0.36%) Mac OS X Server
16 8 (0.36%) SUSE
Processes & Methodologies
1 1,267 (56.54%) ITIL
2 638 (28.47%) ITSM
3 382 (17.05%) Service Delivery
4 370 (16.51%) Agile Software Development
5 277 (12.36%) ITIL V3
6 262 (11.69%) Change Management
7 260 (11.60%) Problem-Solving
8 240 (10.71%) Stakeholder Management
9 225 (10.04%) Project Management
10 209 (9.33%) Incident Management
11 198 (8.84%) Service Design
12 185 (8.26%) Problem Management
13 174 (7.76%) Configuration Management
14 166 (7.41%) DevOps
15 140 (6.25%) PRINCE2
16 132 (5.89%) Continuous Improvement
17 126 (5.62%) Risk Management
18 119 (5.31%) Asset Management
19 111 (4.95%) Migration
20 110 (4.91%) Release Management
Programming Languages
1 151 (6.74%) SQL
2 126 (5.62%) JavaScript
3 82 (3.66%) PowerShell
4 69 (3.08%) Java
5 42 (1.87%) Python
6 30 (1.34%) PHP
7 24 (1.07%) Bash Shell
7 24 (1.07%) T-SQL
8 22 (0.98%) C#
9 20 (0.89%) Ruby
10 19 (0.85%) C
11 17 (0.76%) Perl
12 11 (0.49%) Shell Script
13 9 (0.40%) Groovy
14 8 (0.36%) C++
15 5 (0.22%) ABAP
16 4 (0.18%) R
16 4 (0.18%) VBScript
17 3 (0.13%) Korn
17 3 (0.13%) U-SQL
Qualifications
1 402 (17.94%) Security Cleared
2 268 (11.96%) SC Cleared
3 159 (7.10%) ITIL Certification
4 131 (5.85%) Degree
5 113 (5.04%) DV Cleared
6 65 (2.90%) Microsoft Certification
7 61 (2.72%) Cisco Certification
8 47 (2.10%) ITIL Foundation Certificate
9 33 (1.47%) CCNA
9 33 (1.47%) ISEB
10 28 (1.25%) CCNP
11 26 (1.16%) MCP
12 24 (1.07%) MCSE
13 23 (1.03%) Computer Science Degree
14 21 (0.94%) BPSS Clearance
15 18 (0.80%) MCITP
16 16 (0.71%) PRINCE2 Certification
17 15 (0.67%) CISSP
18 14 (0.62%) PMI Certification
18 14 (0.62%) PMP
Quality Assurance & Compliance
1 250 (11.16%) SLA
2 65 (2.90%) QA
3 29 (1.29%) Data Quality
3 29 (1.29%) PMO
4 28 (1.25%) ISO/IEC 20000
5 22 (0.98%) Sarbanes-Oxley
6 20 (0.89%) COBIT
7 18 (0.80%) ISO/IEC 27001
8 12 (0.54%) GDPR
9 9 (0.40%) HMG Security Policy Framework
10 7 (0.31%) Cyber Essentials
10 7 (0.31%) Disclosure Scotland
10 7 (0.31%) Government Security Classifications
10 7 (0.31%) PCI DSS
11 6 (0.27%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 5 (0.22%) JSP 440
13 3 (0.13%) Cyber Essentials PLUS
14 2 (0.089%) ISO/IEC 19770
14 2 (0.089%) P3O
14 2 (0.089%) PMBOK
System Software
1 330 (14.73%) Active Directory
2 121 (5.40%) VMware Infrastructure
3 42 (1.87%) Virtual Desktop
4 36 (1.61%) XenApp
5 35 (1.56%) Hyper-V
6 29 (1.29%) Microsoft App-V
7 28 (1.25%) Virtual Machines
7 28 (1.25%) vSphere
8 24 (1.07%) VMware Server
9 18 (0.80%) Docker
9 18 (0.80%) XenDesktop
10 16 (0.71%) Squid
11 10 (0.45%) vCloud
12 9 (0.40%) Postfix
12 9 (0.40%) Virtual Servers
13 8 (0.36%) Oracle RAC
13 8 (0.36%) VMware ESXi
14 7 (0.31%) ProxySG
15 5 (0.22%) Firmware
15 5 (0.22%) Microsoft Virtual Server
Systems Management
1 81 (3.61%) SCCM
2 52 (2.32%) Puppet
3 38 (1.70%) Systems Management Server (SMS)
4 36 (1.61%) Single Sign-On
5 29 (1.29%) Ansible
6 27 (1.20%) Opscode Chef
7 24 (1.07%) Terraform
8 19 (0.85%) OVSD
9 18 (0.80%) Backup Exec
9 18 (0.80%) HP ALM
10 17 (0.76%) SCOM
11 16 (0.71%) Microsoft Clustering
11 16 (0.71%) WSUS
12 14 (0.62%) Kubernetes
12 14 (0.62%) vCenter Server
12 14 (0.62%) ZABBIX
13 13 (0.58%) AirWatch
13 13 (0.58%) Nagios
14 12 (0.54%) Kibana
15 10 (0.45%) logstash
Vendors
1 433 (19.32%) Microsoft
2 278 (12.41%) ServiceNow
3 195 (8.70%) VMware
4 141 (6.29%) Cisco
5 130 (5.80%) Citrix
6 104 (4.64%) HP
7 101 (4.51%) Remedy
8 99 (4.42%) Oracle
9 79 (3.53%) BMC
10 76 (3.39%) SAP
11 43 (1.92%) Ivanti
12 40 (1.78%) McAfee
13 39 (1.74%) Sony
14 37 (1.65%) Juniper
15 31 (1.38%) Google
16 26 (1.16%) F5
16 26 (1.16%) Red Hat
17 25 (1.12%) Apple
18 23 (1.03%) NetApp
18 23 (1.03%) Splunk