Period
to 21 June 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 21 June 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK > England
6 months to
21 Jun 2018
Same period 2017 Same period 2016
Rank 108 95 85
Rank change year-on-year -13 -10 -6
Contract jobs citing Service Management 2,128 2,111 2,574
As % of all contract IT jobs advertised in England 2.33% 2.51% 2.62%
As % of the Processes & Methodologies category 2.72% 2.96% 3.11%
Number of daily rates quoted 1,346 1,318 1,661
England median daily rate £450 £449 £425
Median daily rate % change year-on-year +0.22% +5.65% +6.25%
10th Percentile £200 £231 £225
90th Percentile £624 £590 £588
UK median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 94 83 66
England median hourly rate £17.00 £14.50 £14.00
Median hourly rate % change year-on-year +17.24% +3.57% -6.67%
10th Percentile £11.17 £9.25 £11.25
90th Percentile £39.60 £38.20 £26.88
UK median hourly rate £17.43 £15.70 £14.00
% change year-on-year +11.02% +12.14% -5.08%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 78,369 71,397 82,671
As % of all contract IT jobs advertised in England 85.80% 84.96% 84.14%
Number of daily rates quoted 52,008 46,986 55,155
England median daily rate £463 £450 £425
Median daily rate % change year-on-year +2.78% +5.88% +4.94%
10th Percentile £300 £278 £263
90th Percentile £638 £625 £613
UK median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 2,145 1,884 2,050
England median hourly rate £22.00 £25.00 £25.00
Median hourly rate % change year-on-year -12.00% - +19.05%
10th Percentile £11.25 £11.50 £12.00
90th Percentile £50.00 £51.50 £50.68
UK median hourly rate £21.75 £25.00 £25.06
% change year-on-year -13.00% -0.24% +18.49%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in England.

Contractor daily rate trend for Service Management in England

Service Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Management in England over the 6 months to 21 June 2018.

Contractor daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in England.

Contractor hourly rate trend for Service Management in England

Service Management
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Management in England over the 6 months to 21 June 2018.

Contractor hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 6 months to 21 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -40 819 £475 - 95
South East -16 495 £450 - 67
North of England +3 336 £400 - 71
Midlands +16 240 £450 +15.38% 50
North West +18 182 £419 +19.64% 42
West Midlands +17 164 £450 +6.51% 31
South West +40 117 £420 -12.73% 34
East of England -8 115 £400 +10.34% 23
North East +7 88 £400 - 4
East Midlands +5 75 £450 +41.96% 18
Yorkshire -13 68 £425 +1.19% 25
Service Management
UK

For the 6 months to 21 June 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Service Management.

1 1,262 (59.30%) ITIL
2 618 (29.04%) ITSM
3 457 (21.48%) Windows
4 421 (19.78%) Microsoft
5 417 (19.60%) Finance
6 408 (19.17%) Security Cleared
7 404 (18.98%) Agile Software Development
8 328 (15.41%) Service Delivery
9 327 (15.37%) ServiceNow
10 324 (15.23%) Change Management
11 303 (14.24%) SC Cleared
12 302 (14.19%) ITIL V3
13 282 (13.25%) Active Directory
14 278 (13.06%) Project Management
15 257 (12.08%) Stakeholder Management
16 251 (11.80%) Analytical Skills
17 246 (11.56%) Problem-Solving
18 234 (11.00%) Service Design
19 215 (10.10%) Microsoft Office
20 206 (9.68%) Incident Management
21 201 (9.45%) Management Information System
22 200 (9.40%) SLA
23 187 (8.79%) PRINCE2
24 185 (8.69%) ITIL Certification
25 178 (8.36%) Configuration Management
26 172 (8.08%) Linux
27 159 (7.47%) Problem Management
28 158 (7.42%) VMware
29 143 (6.72%) DevOps
30 139 (6.53%) Degree

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 89 (4.18%) MS Exchange
2 48 (2.26%) SharePoint
3 34 (1.60%) IIS
4 33 (1.55%) Skype for Business
5 31 (1.46%) Apache
6 30 (1.41%) CMS
6 30 (1.41%) Tomcat
7 28 (1.32%) Confluence
8 23 (1.08%) Exchange Server 2010
9 18 (0.85%) WebLogic
10 13 (0.61%) JBoss
11 11 (0.52%) Oracle SOA Suite
12 9 (0.42%) SAS
12 9 (0.42%) WordPress
13 8 (0.38%) Elasticsearch
13 8 (0.38%) WebSphere
14 7 (0.33%) Blackberry Enterprise Server
14 7 (0.33%) IBM Notes
14 7 (0.33%) SharePoint Server
15 6 (0.28%) Oracle Workflow
Applications
1 215 (10.10%) Microsoft Office
2 67 (3.15%) Microsoft Excel
3 61 (2.87%) MS Visio
4 40 (1.88%) Microsoft PowerPoint
5 15 (0.70%) Microsoft Project
6 4 (0.19%) Spreadsheet
7 1 (0.047%) Adobe After Effects
7 1 (0.047%) Adobe Premiere
7 1 (0.047%) AutoCAD
7 1 (0.047%) Avid Media Composer
7 1 (0.047%) Final Cut Pro
7 1 (0.047%) HipChat
7 1 (0.047%) Revit
Business Applications
1 55 (2.58%) Remedy ITSM
2 13 (0.61%) Dynamics CRM
3 11 (0.52%) Dynamics AX
4 9 (0.42%) Oracle EBS R12
4 9 (0.42%) RMDS
5 7 (0.33%) Oracle EBS
5 7 (0.33%) Servitor
6 5 (0.23%) Oracle Applications
6 5 (0.23%) SAP ERP
7 4 (0.19%) Oracle Payroll
7 4 (0.19%) SAP CRM
8 3 (0.14%) assyst
8 3 (0.14%) NetSuite
8 3 (0.14%) Remedy AR System
8 3 (0.14%) SAP CO
8 3 (0.14%) SAP FI
8 3 (0.14%) SAP FI/CO
8 3 (0.14%) SAP SM
9 2 (0.094%) Documaker
9 2 (0.094%) Unit4 Business World
Cloud Services
1 118 (5.55%) Office 365
2 103 (4.84%) Microsoft Azure
3 84 (3.95%) Amazon AWS
4 80 (3.76%) IaaS
5 76 (3.57%) SaaS
6 75 (3.52%) PaaS
7 11 (0.52%) G Suite
8 10 (0.47%) Azure Active Directory
9 9 (0.42%) Yammer
10 8 (0.38%) Cloud Computing
11 7 (0.33%) SuccessFactors
12 6 (0.28%) Dynamics 365
12 6 (0.28%) Mimecast
13 5 (0.23%) GitHub
13 5 (0.23%) Google Cloud Platform
13 5 (0.23%) OneDrive
14 3 (0.14%) Amazon CloudWatch
14 3 (0.14%) Amazon EC2
14 3 (0.14%) Amazon ELB
14 3 (0.14%) Amazon S3
Communications & Networking
1 108 (5.08%) Firewall
2 105 (4.93%) WAN
3 82 (3.85%) LAN
4 77 (3.62%) DNS
5 49 (2.30%) VPN
6 45 (2.11%) DHCP
7 43 (2.02%) TCP/IP
8 40 (1.88%) Internet
9 36 (1.69%) Network Security
9 36 (1.69%) SSL
10 32 (1.50%) VoIP
11 31 (1.46%) Wireless
12 30 (1.41%) Skype
13 29 (1.36%) SAN
14 28 (1.32%) BGP
14 28 (1.32%) Wi-Fi
15 26 (1.22%) Unified Communications
16 23 (1.08%) MPLS
16 23 (1.08%) SMS
17 22 (1.03%) Cisco Nexus
Database & Business Intelligence
1 75 (3.52%) SQL Server
2 21 (0.99%) DB2
3 20 (0.94%) Oracle Database
4 18 (0.85%) Relational Database
5 14 (0.66%) MySQL
5 14 (0.66%) PostgreSQL
6 13 (0.61%) Oracle Reports
7 12 (0.56%) BusinessObjects
8 11 (0.52%) Big Data
9 10 (0.47%) Data Warehouse
9 10 (0.47%) Power BI
10 9 (0.42%) DataStage
10 9 (0.42%) Hadoop
10 9 (0.42%) Informix
10 9 (0.42%) QualityStage
10 9 (0.42%) SQL Server 2012
11 8 (0.38%) MongoDB
11 8 (0.38%) SQL Server Reporting Services
12 7 (0.33%) SAP Data Services
13 6 (0.28%) Electronic Patient Records
Development Applications
1 68 (3.20%) Jenkins
1 68 (3.20%) JIRA
2 48 (2.26%) Git (software)
3 17 (0.80%) Visual Studio
4 15 (0.70%) Team Foundation Server
5 9 (0.42%) Bitbucket
5 9 (0.42%) SonarQube
6 8 (0.38%) HP UFT
7 6 (0.28%) Maven
8 5 (0.23%) Selenium
9 4 (0.19%) Ant
9 4 (0.19%) Atlassian Bamboo
9 4 (0.19%) JMeter
9 4 (0.19%) JUnit
9 4 (0.19%) Liquibase
9 4 (0.19%) LoadRunner
9 4 (0.19%) Sonatype Nexus
9 4 (0.19%) Subversion
9 4 (0.19%) TestRail
10 3 (0.14%) Burp Suite
General
1 417 (19.60%) Finance
2 119 (5.59%) Telecoms
3 76 (3.57%) Banking
4 51 (2.40%) Legal
5 50 (2.35%) Retail
6 39 (1.83%) Law
7 26 (1.22%) Back Office
8 25 (1.17%) Publishing
9 20 (0.94%) Investment Banking
9 20 (0.94%) Marketing
9 20 (0.94%) Military
10 18 (0.85%) Billing
11 16 (0.75%) Financial Institution
11 16 (0.75%) Manufacturing
12 13 (0.61%) Pharmaceutical
13 8 (0.38%) Electronics
14 6 (0.28%) Aerospace
15 5 (0.23%) Advertising
15 5 (0.23%) Games
15 5 (0.23%) Retail Banking
Job Titles
1 420 (19.74%) Analyst
2 294 (13.82%) Service Manager
3 220 (10.34%) Architect
4 165 (7.75%) Service Analyst
5 131 (6.16%) Consultant
6 123 (5.78%) Developer
7 111 (5.22%) Project Manager
8 102 (4.79%) Service Desk Analyst
9 97 (4.56%) Business Analyst
9 97 (4.56%) Transition Manager
10 94 (4.42%) Support Analyst
11 91 (4.28%) Service Transition Manager
12 90 (4.23%) IT Manager
13 79 (3.71%) Delivery Manager
14 64 (3.01%) Services Delivery Manager
15 60 (2.82%) Support Engineer
16 58 (2.73%) Service Architect
17 57 (2.68%) IT Analyst
18 55 (2.58%) ITIL Manager
19 50 (2.35%) IT Services Manager
Libraries, Frameworks & Software Standards
1 86 (4.04%) Web Services
2 74 (3.48%) HTML
3 64 (3.01%) CSS
4 63 (2.96%) XML
5 49 (2.30%) REST
6 48 (2.26%) AngularJS
7 31 (1.46%) Ajax
8 30 (1.41%) SOAP
9 28 (1.32%) .NET
10 26 (1.22%) LDAP
10 26 (1.22%) Middleware
11 18 (0.85%) ISPF
12 14 (0.66%) SailPoint
13 13 (0.61%) Twitter Bootstrap
14 10 (0.47%) HTML5
14 10 (0.47%) JSON
14 10 (0.47%) XML Schema
15 9 (0.42%) SAML
15 9 (0.42%) Velocity
16 8 (0.38%) JMS
Miscellaneous
1 251 (11.80%) Analytical Skills
2 201 (9.45%) Management Information System
3 120 (5.64%) Data Centre
4 73 (3.43%) CMDB
5 60 (2.82%) User Experience
6 54 (2.54%) Self-Motivation
7 33 (1.55%) Computer Science
7 33 (1.55%) Virtual Team
8 32 (1.50%) NHS
9 29 (1.36%) Smartphone
10 21 (0.99%) Greenfield Project
11 20 (0.94%) Blackberry
12 19 (0.89%) Mobile App
13 16 (0.75%) Mainframe
13 16 (0.75%) VSAM
14 15 (0.70%) Replication
15 14 (0.66%) Security Operations Centre
16 13 (0.61%) Public Cloud
17 12 (0.56%) Taxonomies
17 12 (0.56%) Video Conferencing
Operating Systems
1 457 (21.48%) Windows
2 172 (8.08%) Linux
3 118 (5.55%) Windows Server
4 85 (3.99%) Windows 10
5 76 (3.57%) Unix
6 73 (3.43%) Windows 7
7 64 (3.01%) Windows Server 2012
8 62 (2.91%) Android
9 52 (2.44%) Windows Server 2008
10 51 (2.40%) Apple iOS
11 44 (2.07%) Red Hat Enterprise Linux
12 27 (1.27%) Mac OS X
13 26 (1.22%) VMS
14 22 (1.03%) AIX
15 20 (0.94%) MVS
16 19 (0.89%) Mac OS
16 19 (0.89%) Solaris
17 17 (0.80%) VME
18 16 (0.75%) HPUX
18 16 (0.75%) Windows 2000 Server
Processes & Methodologies
1 1,262 (59.30%) ITIL
2 618 (29.04%) ITSM
3 404 (18.98%) Agile Software Development
4 328 (15.41%) Service Delivery
5 324 (15.23%) Change Management
6 302 (14.19%) ITIL V3
7 278 (13.06%) Project Management
8 257 (12.08%) Stakeholder Management
9 246 (11.56%) Problem-Solving
10 234 (11.00%) Service Design
11 206 (9.68%) Incident Management
12 187 (8.79%) PRINCE2
13 178 (8.36%) Configuration Management
14 159 (7.47%) Problem Management
15 143 (6.72%) DevOps
16 133 (6.25%) Release Management
17 126 (5.92%) Continuous Improvement
17 126 (5.92%) Migration
18 104 (4.89%) Scrum
19 100 (4.70%) SDLC
Programming Languages
1 128 (6.02%) SQL
2 83 (3.90%) JavaScript
3 75 (3.52%) PowerShell
4 65 (3.05%) Java
5 53 (2.49%) C
6 45 (2.11%) Python
7 22 (1.03%) C#
7 22 (1.03%) Shell Script
8 19 (0.89%) Perl
9 18 (0.85%) JCL
9 18 (0.85%) T-SQL
10 16 (0.75%) Ruby
11 14 (0.66%) Bash Shell
12 13 (0.61%) PHP
13 12 (0.56%) BeanShell
14 6 (0.28%) PL/SQL
15 3 (0.14%) C++
15 3 (0.14%) Groovy
15 3 (0.14%) VBA
16 2 (0.094%) Lua
Qualifications
1 408 (19.17%) Security Cleared
2 303 (14.24%) SC Cleared
3 185 (8.69%) ITIL Certification
4 139 (6.53%) Degree
5 70 (3.29%) DV Cleared
6 65 (3.05%) Cisco Certification
7 41 (1.93%) CCNP
8 40 (1.88%) Microsoft Certification
9 31 (1.46%) ITIL Foundation Certificate
10 26 (1.22%) CISSP
10 26 (1.22%) PMP
11 25 (1.17%) PRINCE2 Practitioner
12 23 (1.08%) MCP
13 22 (1.03%) PRINCE2 Certification
14 21 (0.99%) CCNA
14 21 (0.99%) CISM
14 21 (0.99%) ISEB
15 20 (0.94%) BPSS Clearance
15 20 (0.94%) PMI Certification
16 19 (0.89%) APMP
Quality Assurance & Compliance
1 200 (9.40%) SLA
2 41 (1.93%) QA
3 39 (1.83%) ISO/IEC 20000
4 31 (1.46%) PMO
5 28 (1.32%) Data Quality
6 22 (1.03%) GDPR
7 18 (0.85%) COBIT
8 17 (0.80%) Sarbanes-Oxley
9 15 (0.70%) ISO/IEC 27001
9 15 (0.70%) PCI DSS
10 6 (0.28%) ISO 9001
11 5 (0.23%) GxP
12 4 (0.19%) HMG Security Policy Framework
12 4 (0.19%) ISO/IEC 19770
12 4 (0.19%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 4 (0.19%) PMBOK
12 4 (0.19%) WCAG
13 3 (0.14%) Disclosure Scotland
13 3 (0.14%) JSP 440
14 2 (0.094%) RMADS
System Software
1 282 (13.25%) Active Directory
2 97 (4.56%) VMware Infrastructure
3 30 (1.41%) Hyper-V
4 25 (1.17%) Virtual Machines
5 21 (0.99%) XenApp
6 19 (0.89%) Microsoft App-V
7 18 (0.85%) Squid
8 17 (0.80%) Job Entry Subsystem
8 17 (0.80%) VMware ESXi
9 16 (0.75%) Docker
9 16 (0.75%) RACF
9 16 (0.75%) Tivoli Workload Scheduler
9 16 (0.75%) vSphere
10 9 (0.42%) XenDesktop
11 7 (0.33%) ProxySG
11 7 (0.33%) Virtual Servers
12 6 (0.28%) Terminal Services
13 5 (0.23%) BitLocker
14 4 (0.19%) HDFS
14 4 (0.19%) vCloud
Systems Management
1 102 (4.79%) SCCM
2 53 (2.49%) Puppet
3 42 (1.97%) Single Sign-On
4 33 (1.55%) Systems Management Server (SMS)
5 32 (1.50%) SCOM
6 23 (1.08%) AirWatch
7 22 (1.03%) Ansible
7 22 (1.03%) Tivoli
8 20 (0.94%) OVSD
9 18 (0.85%) Opscode Chef
10 16 (0.75%) Tivoli Monitoring
11 13 (0.61%) Cisco Prime
11 13 (0.61%) HP ALM
11 13 (0.61%) vCenter Server
12 12 (0.56%) WSUS
13 11 (0.52%) Tivoli Storage Manager
14 10 (0.47%) Backup Exec
14 10 (0.47%) BladeLogic
14 10 (0.47%) Kibana
14 10 (0.47%) Terraform
Vendors
1 421 (19.78%) Microsoft
2 327 (15.37%) ServiceNow
3 158 (7.42%) VMware
4 132 (6.20%) Cisco
5 119 (5.59%) HP
6 98 (4.61%) Oracle
6 98 (4.61%) Remedy
7 92 (4.32%) Citrix
8 78 (3.67%) BMC
9 66 (3.10%) SAP
10 48 (2.26%) Red Hat
11 46 (2.16%) Google
12 33 (1.55%) Ivanti
13 29 (1.36%) NetApp
14 25 (1.17%) Splunk
14 25 (1.17%) Symantec
15 24 (1.13%) Dell
15 24 (1.13%) F5
15 24 (1.13%) Salesforce.com
15 24 (1.13%) SolarWinds