Period
to 22 February 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 22 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK > England
6 months to
22 Feb 2018
Same period 2017 Same period 2016
Rank 108 84 80
Rank change year-on-year -24 -4 -2
Contract jobs citing Service Management 2,111 2,481 2,576
As % of all contract IT jobs advertised in England 2.26% 2.79% 2.62%
As % of the Processes & Methodologies category 2.67% 3.32% 3.15%
Number of daily rates quoted 1,384 1,595 1,598
England median daily rate £425 £438 £425
Median daily rate % change year-on-year -2.86% +2.94% +6.25%
10th Percentile £191 £210 £232
90th Percentile £600 £625 £600
UK median daily rate £425 £425 £425
Number of hourly rates quoted 89 85 114
England median hourly rate £17.00 £15.43 £15.00
Median hourly rate % change year-on-year +10.21% +2.83% -
10th Percentile £10.16 £10.75 £12.00
90th Percentile £51.50 £41.00 £40.13
UK median hourly rate £17.38 £15.00 £15.00
% change year-on-year +15.83% - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 79,186 74,761 81,742
As % of all contract IT jobs advertised in England 84.88% 84.02% 82.99%
Number of daily rates quoted 53,339 49,856 53,987
England median daily rate £451 £438 £425
Median daily rate % change year-on-year +2.97% +2.94% +4.94%
10th Percentile £295 £270 £263
90th Percentile £638 £625 £606
UK median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 1,905 2,046 2,405
England median hourly rate £24.09 £25.00 £23.50
Median hourly rate % change year-on-year -3.64% +6.38% +16.77%
10th Percentile £11.50 £11.37 £11.34
90th Percentile £50.50 £49.75 £50.00
UK median hourly rate £24.00 £25.00 £24.85
% change year-on-year -4.00% +0.60% +24.25%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in England.

Contractor daily rate trend for Service Management in England

Service Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Management in England over the 6 months to 22 February 2018.

Contractor daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in England.

Contractor hourly rate trend for Service Management in England

Service Management
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Management in England over the 6 months to 22 February 2018.

Contractor hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 6 months to 22 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -46 866 £450 -5.26% 110
South East -24 488 £425 -5.56% 78
North of England -28 302 £425 +13.33% 105
Midlands +15 257 £400 -3.81% 61
North West -12 169 £425 +4.94% 53
West Midlands -7 140 £413 - 40
East Midlands +38 117 £365 -18.89% 21
East of England -6 96 £425 +6.25% 38
South West +7 95 £450 +12.50% 39
North East +23 88 £425 +21.43% 16
Yorkshire -50 48 £425 +6.25% 36
Service Management
UK

For the 6 months to 22 February 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Service Management.

1 1,258 (59.59%) ITIL
2 561 (26.58%) ITSM
3 431 (20.42%) Windows
4 387 (18.33%) Microsoft
5 384 (18.19%) Agile Software Development
6 344 (16.30%) Security Cleared
7 343 (16.25%) Active Directory
8 342 (16.20%) Finance
9 308 (14.59%) Service Delivery
10 304 (14.40%) ServiceNow
11 281 (13.31%) Project Management
12 273 (12.93%) Change Management
13 265 (12.55%) SC Cleared
14 239 (11.32%) ITIL V3
15 230 (10.90%) Stakeholder Management
16 221 (10.47%) Incident Management
17 216 (10.23%) Analytical Skills
18 206 (9.76%) Service Design
19 205 (9.71%) ITIL Certification
20 196 (9.28%) Management Information System
20 196 (9.28%) SLA
21 185 (8.76%) Microsoft Office
22 175 (8.29%) Problem Management
23 170 (8.05%) Linux
24 168 (7.96%) Configuration Management
25 166 (7.86%) DevOps
26 150 (7.11%) HP
27 142 (6.73%) VMware
28 135 (6.40%) PRINCE2
29 133 (6.30%) SQL

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 79 (3.74%) MS Exchange
2 51 (2.42%) Confluence
3 42 (1.99%) CMS
4 31 (1.47%) SharePoint
5 30 (1.42%) Tomcat
6 25 (1.18%) Skype for Business
7 21 (0.99%) Exchange Server 2010
8 18 (0.85%) Apache
8 18 (0.85%) IBM Notes
8 18 (0.85%) IIS
9 16 (0.76%) Elasticsearch
10 14 (0.66%) JBoss
11 9 (0.43%) WordPress
12 7 (0.33%) WebSphere
13 6 (0.28%) Exchange Server 2007
13 6 (0.28%) Mule
13 6 (0.28%) Oracle SOA Suite
13 6 (0.28%) SAS
13 6 (0.28%) WebLogic
14 5 (0.24%) Exchange Server 2013
Applications
1 185 (8.76%) Microsoft Office
2 69 (3.27%) Microsoft Excel
3 49 (2.32%) Microsoft PowerPoint
4 33 (1.56%) MS Visio
5 16 (0.76%) Microsoft Project
6 4 (0.19%) Spreadsheet
7 2 (0.095%) AutoCAD
7 2 (0.095%) Revit
7 2 (0.095%) SPSS
8 1 (0.047%) HipChat
8 1 (0.047%) InfoPath
Business Applications
1 47 (2.23%) Remedy ITSM
2 14 (0.66%) RMDS
3 10 (0.47%) Oracle EBS R12
4 9 (0.43%) Dynamics AX
5 8 (0.38%) Dynamics CRM
6 7 (0.33%) Oracle EBS
7 5 (0.24%) Remedy AR System
8 4 (0.19%) Dynamics GP
8 4 (0.19%) NetSuite
9 3 (0.14%) SAP CRM
10 2 (0.095%) Elite 3E
10 2 (0.095%) Oracle Applications
10 2 (0.095%) Oracle Payroll
10 2 (0.095%) PeopleSoft CRM
10 2 (0.095%) Workfront
11 1 (0.047%) Magento
11 1 (0.047%) Oracle BPM
11 1 (0.047%) SAP BPC
11 1 (0.047%) SAP CS
11 1 (0.047%) SAP Hybris
Cloud Services
1 106 (5.02%) Microsoft Azure
2 101 (4.78%) Office 365
3 91 (4.31%) Amazon AWS
4 86 (4.07%) PaaS
5 84 (3.98%) IaaS
6 57 (2.70%) SaaS
7 17 (0.81%) Cloud Computing
7 17 (0.81%) Slack
8 16 (0.76%) Azure Active Directory
9 12 (0.57%) Amazon CloudWatch
9 12 (0.57%) Amazon EC2
9 12 (0.57%) Virtual Private Cloud
10 11 (0.52%) Amazon ELB
10 11 (0.52%) Amazon S3
10 11 (0.52%) Google Drive
11 7 (0.33%) G Suite
12 6 (0.28%) Google Cloud Platform
12 6 (0.28%) SuccessFactors
13 5 (0.24%) Dynamics 365
14 4 (0.19%) Serverless
Communications & Networking
1 80 (3.79%) Firewall
2 79 (3.74%) WAN
3 51 (2.42%) DNS
4 46 (2.18%) LAN
4 46 (2.18%) VPN
5 44 (2.08%) Wireless
6 41 (1.94%) Internet
7 35 (1.66%) SMS
8 34 (1.61%) VoIP
9 30 (1.42%) TCP/IP
10 28 (1.33%) Skype
11 26 (1.23%) DHCP
11 26 (1.23%) Network Security
12 23 (1.09%) Intrusion Detection
12 23 (1.09%) MPLS
12 23 (1.09%) SSL
13 22 (1.04%) Cisco ASA
14 19 (0.90%) BGP
14 19 (0.90%) Remote Desktop
15 17 (0.81%) SAN
Database & Business Intelligence
1 61 (2.89%) SQL Server
2 24 (1.14%) BusinessObjects
3 22 (1.04%) Relational Database
4 19 (0.90%) DB2
5 18 (0.85%) PostgreSQL
6 16 (0.76%) Data Warehouse
7 15 (0.71%) Big Data
7 15 (0.71%) Oracle Database
8 14 (0.66%) RDBMS
9 13 (0.62%) Amazon RDS
10 12 (0.57%) Hadoop
10 12 (0.57%) MySQL
11 11 (0.52%) Crystal Reports
11 11 (0.52%) SQL Server Reporting Services
11 11 (0.52%) Star Schema
12 7 (0.33%) Power BI
12 7 (0.33%) SAP Data Services
12 7 (0.33%) SQL Server 2008
13 6 (0.28%) MongoDB
13 6 (0.28%) Sqoop
Development Applications
1 104 (4.93%) JIRA
2 76 (3.60%) Jenkins
3 71 (3.36%) Git (software)
4 20 (0.95%) Bitbucket
5 18 (0.85%) Visual Studio
6 16 (0.76%) Maven
7 15 (0.71%) HP UFT
8 14 (0.66%) JMeter
9 13 (0.62%) JUnit
9 13 (0.62%) LoadRunner
9 13 (0.62%) SonarQube
10 12 (0.57%) Ant
10 12 (0.57%) Burp Suite
10 12 (0.57%) Liquibase
10 12 (0.57%) Sonatype Nexus
11 10 (0.47%) Atlassian Bamboo
12 7 (0.33%) Team Foundation Server
13 6 (0.28%) JIRA Agile
13 6 (0.28%) Selenium
14 5 (0.24%) TestRail
General
1 342 (16.20%) Finance
2 126 (5.97%) Telecoms
3 98 (4.64%) Banking
4 56 (2.65%) Retail
5 49 (2.32%) Legal
6 40 (1.89%) Publishing
7 31 (1.47%) Law
8 26 (1.23%) Financial Institution
9 23 (1.09%) International Banking
10 20 (0.95%) Billing
11 19 (0.90%) Manufacturing
12 14 (0.66%) Back Office
13 13 (0.62%) Marketing
14 12 (0.57%) Pharmaceutical
15 11 (0.52%) Investment Banking
16 8 (0.38%) Military
17 5 (0.24%) Advertising
17 5 (0.24%) Electronics
17 5 (0.24%) Front Office
17 5 (0.24%) Local Government
Job Titles
1 469 (22.22%) Analyst
2 243 (11.51%) Service Manager
3 222 (10.52%) Service Analyst
4 203 (9.62%) Architect
5 163 (7.72%) Service Desk Analyst
6 128 (6.06%) Consultant
7 118 (5.59%) Developer
8 108 (5.12%) Delivery Manager
9 91 (4.31%) Business Analyst
10 85 (4.03%) Services Delivery Manager
11 77 (3.65%) IT Manager
11 77 (3.65%) Project Manager
12 75 (3.55%) Support Analyst
13 69 (3.27%) IT Analyst
14 66 (3.13%) Service Architect
15 65 (3.08%) ServiceNow Developer
16 61 (2.89%) ITIL Manager
17 60 (2.84%) Transition Manager
18 58 (2.75%) Support Engineer
19 53 (2.51%) 1st Line Support
Libraries, Frameworks & Software Standards
1 94 (4.45%) Web Services
2 69 (3.27%) HTML
3 65 (3.08%) CSS
4 63 (2.98%) XML
5 58 (2.75%) REST
6 52 (2.46%) AngularJS
7 37 (1.75%) Ajax
8 35 (1.66%) .NET
9 23 (1.09%) SOAP
10 20 (0.95%) Elastic Stack
11 19 (0.90%) LDAP
12 17 (0.81%) ISPF
13 15 (0.71%) Twitter Bootstrap
14 14 (0.66%) Middleware
15 12 (0.57%) MCollective
16 11 (0.52%) XHTML
17 10 (0.47%) RESTful
17 10 (0.47%) SailPoint
18 9 (0.43%) ASP.NET
19 8 (0.38%) SAML
Miscellaneous
1 216 (10.23%) Analytical Skills
2 196 (9.28%) Management Information System
3 90 (4.26%) Data Centre
4 84 (3.98%) CMDB
5 43 (2.04%) User Experience
6 41 (1.94%) Smartphone
7 34 (1.61%) Computer Science
8 30 (1.42%) Public Cloud
9 29 (1.37%) Virtual Team
10 27 (1.28%) NHS
11 23 (1.09%) Greenfield Project
12 22 (1.04%) Mobile App
13 19 (0.90%) Blackberry
14 16 (0.76%) iPhone
14 16 (0.76%) VSAM
15 14 (0.66%) Enterprise Software
16 13 (0.62%) Clustering
16 13 (0.62%) Data Protection Act
16 13 (0.62%) Hedge funds
17 12 (0.57%) CESG
Operating Systems
1 431 (20.42%) Windows
2 170 (8.05%) Linux
3 108 (5.12%) Windows 7
4 92 (4.36%) Windows Server
5 74 (3.51%) Unix
6 72 (3.41%) Windows 10
7 63 (2.98%) Apple iOS
8 61 (2.89%) Android
9 45 (2.13%) Red Hat Enterprise Linux
10 37 (1.75%) Windows Server 2012
11 35 (1.66%) Windows Server 2008
12 30 (1.42%) Solaris
13 28 (1.33%) CentOS
14 27 (1.28%) Mac OS X
14 27 (1.28%) Windows XP
15 24 (1.14%) VMS
16 18 (0.85%) AIX
16 18 (0.85%) MVS
17 17 (0.81%) HPUX
18 16 (0.76%) Windows Server 2003
Processes & Methodologies
1 1,258 (59.59%) ITIL
2 561 (26.58%) ITSM
3 384 (18.19%) Agile Software Development
4 308 (14.59%) Service Delivery
5 281 (13.31%) Project Management
6 273 (12.93%) Change Management
7 239 (11.32%) ITIL V3
8 230 (10.90%) Stakeholder Management
9 221 (10.47%) Incident Management
10 206 (9.76%) Service Design
11 175 (8.29%) Problem Management
12 168 (7.96%) Configuration Management
13 166 (7.86%) DevOps
14 135 (6.40%) PRINCE2
15 116 (5.50%) Continuous Improvement
16 113 (5.35%) Release Management
17 107 (5.07%) Scrum
18 96 (4.55%) Migration
19 84 (3.98%) Risk Management
20 82 (3.88%) Continuous Integration
Programming Languages
1 133 (6.30%) SQL
2 77 (3.65%) JavaScript
3 73 (3.46%) Java
4 59 (2.79%) PowerShell
5 50 (2.37%) C
6 39 (1.85%) Python
7 28 (1.33%) Bash Shell
8 25 (1.18%) Shell Script
9 24 (1.14%) C#
10 17 (0.81%) JCL
10 17 (0.81%) PHP
11 16 (0.76%) Ruby
12 15 (0.71%) Groovy
12 15 (0.71%) Perl
13 10 (0.47%) BeanShell
14 6 (0.28%) PL/SQL
14 6 (0.28%) T-SQL
15 5 (0.24%) C++
16 4 (0.19%) ABAP
16 4 (0.19%) Scala
Qualifications
1 344 (16.30%) Security Cleared
2 265 (12.55%) SC Cleared
3 205 (9.71%) ITIL Certification
4 107 (5.07%) Degree
5 67 (3.17%) Cisco Certification
6 61 (2.89%) Microsoft Certification
7 58 (2.75%) ITIL Foundation Certificate
8 55 (2.61%) DV Cleared
9 54 (2.56%) CISSP
10 34 (1.61%) MCP
11 30 (1.42%) MCSE
12 27 (1.28%) BPSS Clearance
13 24 (1.14%) CCNP
14 23 (1.09%) CISM
15 22 (1.04%) (ISC)2 CCSP
16 19 (0.90%) CCNA
17 18 (0.85%) CTC Cleared
18 15 (0.71%) ISEB
18 15 (0.71%) MCITP
19 14 (0.66%) APMP
Quality Assurance & Compliance
1 196 (9.28%) SLA
2 65 (3.08%) ISO/IEC 20000
3 42 (1.99%) ISO/IEC 27001
4 37 (1.75%) QA
5 33 (1.56%) COBIT
6 32 (1.52%) ISO 9001
7 30 (1.42%) PMO
8 26 (1.23%) GDPR
9 17 (0.81%) PCI DSS
10 13 (0.62%) Disclosure Scotland
11 12 (0.57%) WCAG
12 11 (0.52%) Sarbanes-Oxley
13 9 (0.43%) Data Quality
14 8 (0.38%) ISO 22301
15 4 (0.19%) HMG Security Policy Framework
15 4 (0.19%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
15 4 (0.19%) RMADS
16 3 (0.14%) GxP
16 3 (0.14%) ISO/IEC 15288
16 3 (0.14%) JSP 440
System Software
1 343 (16.25%) Active Directory
2 69 (3.27%) VMware Infrastructure
3 27 (1.28%) Virtual Machines
4 26 (1.23%) Docker
5 24 (1.14%) Microsoft App-V
6 19 (0.90%) Hyper-V
7 18 (0.85%) RACF
8 17 (0.81%) Job Entry Subsystem
9 16 (0.76%) Tivoli Workload Scheduler
10 14 (0.66%) XenApp
11 13 (0.62%) vSphere
12 12 (0.57%) Postfix
12 12 (0.57%) Squid
12 12 (0.57%) vCloud
13 9 (0.43%) Terminal Services
13 9 (0.43%) VMware Workstation
13 9 (0.43%) XenDesktop
14 8 (0.38%) VMware ESXi
15 6 (0.28%) Apache Flume
15 6 (0.28%) HDFS
Systems Management
1 83 (3.93%) SCCM
2 57 (2.70%) Puppet
3 32 (1.52%) SCOM
4 25 (1.18%) Systems Management Server (SMS)
5 23 (1.09%) Tivoli
6 22 (1.04%) AirWatch
7 21 (0.99%) Ansible
7 21 (0.99%) Opscode Chef
8 20 (0.95%) OVSD
8 20 (0.95%) Single Sign-On
9 18 (0.85%) Tivoli Monitoring
10 17 (0.81%) Terraform
11 16 (0.76%) Kibana
11 16 (0.76%) Tivoli Storage Manager
11 16 (0.76%) ZABBIX
12 14 (0.66%) Kubernetes
12 14 (0.66%) logstash
13 13 (0.62%) Docker Swarm
13 13 (0.62%) Norton AntiVirus
14 12 (0.57%) Nessus
Vendors
1 387 (18.33%) Microsoft
2 304 (14.40%) ServiceNow
3 150 (7.11%) HP
4 142 (6.73%) VMware
5 121 (5.73%) Cisco
6 97 (4.59%) Citrix
7 89 (4.22%) Remedy
8 75 (3.55%) Oracle
9 65 (3.08%) SAP
10 56 (2.65%) BMC
11 53 (2.51%) Red Hat
12 49 (2.32%) Google
13 37 (1.75%) IBM
14 36 (1.71%) Ivanti
15 28 (1.33%) F5
16 26 (1.23%) McAfee
16 26 (1.23%) Symantec
17 25 (1.18%) Dell
17 25 (1.18%) Salesforce.com
18 22 (1.04%) NetApp