Period
to 17 December 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 17 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK > England
6 months to
17 Dec 2018
Same period 2017 Same period 2016
Rank 107 107 84
Rank change year-on-year 0 -23 -2
Contract jobs citing Service Management 2,310 2,142 2,664
As % of all contract IT jobs advertised in England 2.41% 2.27% 2.81%
As % of the Processes & Methodologies category 2.77% 2.64% 3.29%
Number of daily rates quoted 1,422 1,352 1,696
England median daily rate £425 £425 £431
Median daily rate % change year-on-year - -1.39% +3.61%
10th Percentile £190 £175 £206
90th Percentile £605 £590 £614
UK median daily rate £425 £425 £425
Number of hourly rates quoted 112 91 99
England median hourly rate £17.43 £16.16 £14.50
Median hourly rate % change year-on-year +7.83% +11.45% -14.71%
10th Percentile £12.55 £10.16 £10.75
90th Percentile £40.00 £35.00 £47.50
UK median hourly rate £17.38 £16.08 £14.50
% change year-on-year +8.08% +10.90% -14.71%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 83,330 81,253 81,004
As % of all contract IT jobs advertised in England 86.82% 86.04% 85.55%
Number of daily rates quoted 55,879 54,755 53,800
England median daily rate £475 £450 £425
Median daily rate % change year-on-year +5.56% +5.88% -
10th Percentile £300 £283 £263
90th Percentile £650 £638 £613
UK median daily rate £465 £450 £425
% change year-on-year +3.33% +5.88% +2.41%
Number of hourly rates quoted 2,088 1,878 2,238
England median hourly rate £22.10 £25.00 £23.10
Median hourly rate % change year-on-year -11.61% +8.25% +4.98%
10th Percentile £11.25 £11.35 £11.25
90th Percentile £50.58 £50.00 £47.83
UK median hourly rate £22.50 £24.00 £22.50
% change year-on-year -6.25% +6.67% +2.27%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in England.

Contractor daily rate trend for Service Management in England

Service Management
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Management in England over the 6 months to 17 December 2018.

Contractor daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in England.

Contractor hourly rate trend for Service Management in England

Service Management
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Management in England over the 6 months to 17 December 2018.

Contractor hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 6 months to 17 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +2 871 £475 +5.56% 104
South East -8 527 £400 -3.03% 64
North of England +9 366 £400 -5.88% 96
South West +27 194 £425 -10.53% 34
North West -9 187 £400 -3.03% 40
Midlands -45 185 £388 +3.33% 48
East of England +29 159 £394 -7.35% 27
West Midlands -24 139 £375 -11.76% 34
Yorkshire +16 106 £420 -1.18% 48
North East +13 73 £388 -18.42% 8
East Midlands -51 44 £480 +38.13% 14
Service Management
UK

For the 6 months to 17 December 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Service Management.

1 1,332 (57.66%) ITIL
2 591 (25.58%) ITSM
3 504 (21.82%) Windows
4 467 (20.22%) Microsoft
5 432 (18.70%) Security Cleared
6 431 (18.66%) Finance
7 405 (17.53%) Agile Software Development
8 387 (16.75%) Service Delivery
9 351 (15.19%) Active Directory
10 313 (13.55%) SC Cleared
11 291 (12.60%) ITIL V3
12 258 (11.17%) SLA
13 256 (11.08%) ServiceNow
14 247 (10.69%) Problem Management
15 242 (10.48%) Change Management
15 242 (10.48%) Problem-Solving
16 238 (10.30%) Stakeholder Management
17 232 (10.04%) Incident Management
18 227 (9.83%) Microsoft Office
19 224 (9.70%) Analytical Skills
20 209 (9.05%) Project Management
21 194 (8.40%) Service Design
22 182 (7.88%) VMware
23 175 (7.58%) Configuration Management
24 169 (7.32%) Continuous Improvement
25 167 (7.23%) Windows 7
26 165 (7.14%) DevOps
27 163 (7.06%) ITIL Certification
28 162 (7.01%) Microsoft Azure
29 157 (6.80%) Management Information System

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 101 (4.37%) MS Exchange
2 85 (3.68%) SharePoint
3 46 (1.99%) Blackberry Enterprise Server
4 45 (1.95%) Confluence
5 38 (1.65%) CMS
6 34 (1.47%) Skype for Business
7 28 (1.21%) Exchange Server 2010
7 28 (1.21%) IIS
8 27 (1.17%) Apache
9 21 (0.91%) Tomcat
10 19 (0.82%) SAP Portal
11 16 (0.69%) WebSphere
12 13 (0.56%) Elasticsearch
13 12 (0.52%) Exchange Server 2003
13 12 (0.52%) IBM Notes
13 12 (0.52%) SharePoint 2013
14 10 (0.43%) Exchange Server 2007
14 10 (0.43%) SharePoint 2010
15 9 (0.39%) nginx
16 8 (0.35%) OpenStack
Applications
1 227 (9.83%) Microsoft Office
2 90 (3.90%) Microsoft Excel
3 46 (1.99%) Microsoft PowerPoint
4 45 (1.95%) MS Visio
5 30 (1.30%) Microsoft Project
6 8 (0.35%) Chatbot
7 4 (0.17%) InfoPath
8 2 (0.087%) SPSS
9 1 (0.043%) HipChat
9 1 (0.043%) SOLIDWORKS
9 1 (0.043%) S-PLUS
9 1 (0.043%) Spreadsheet
Business Applications
1 72 (3.12%) Remedy ITSM
2 42 (1.82%) Dynamics CRM
3 15 (0.65%) Eikon
4 10 (0.43%) Dynamics AX
5 7 (0.30%) PeopleSoft HRMS
5 7 (0.30%) SAP GTS
6 6 (0.26%) Teamcenter
7 5 (0.22%) Oracle Retail
8 4 (0.17%) Elite 3E
9 3 (0.13%) assyst
9 3 (0.13%) Oracle EBS R12
9 3 (0.13%) SAP ERP
9 3 (0.13%) ScheduALL
10 2 (0.087%) Carpe Diem
10 2 (0.087%) Markit EDM
11 1 (0.043%) Finacle
11 1 (0.043%) PeopleSoft HCM
11 1 (0.043%) ResourceLink
11 1 (0.043%) SAP S/4HANA
11 1 (0.043%) Workday HCM
Cloud Services
1 162 (7.01%) Microsoft Azure
2 150 (6.49%) Office 365
3 105 (4.55%) Amazon AWS
4 79 (3.42%) IaaS
5 71 (3.07%) PaaS
6 55 (2.38%) SaaS
7 39 (1.69%) Dynamics 365
8 28 (1.21%) Azure Active Directory
9 18 (0.78%) Cloud Computing
10 12 (0.52%) Yammer
11 9 (0.39%) Amazon EC2
11 9 (0.39%) Amazon ELB
11 9 (0.39%) Amazon S3
11 9 (0.39%) Virtual Private Cloud
12 8 (0.35%) Amazon CloudWatch
12 8 (0.35%) Google Cloud Platform
13 7 (0.30%) Apigee
13 7 (0.30%) OneDrive
14 6 (0.26%) Azure Machine Learning
14 6 (0.26%) Stackdriver
Communications & Networking
1 109 (4.72%) DNS
2 97 (4.20%) LAN
3 94 (4.07%) WAN
4 90 (3.90%) Firewall
5 82 (3.55%) VPN
6 52 (2.25%) Internet
7 43 (1.86%) Wireless
8 40 (1.73%) DHCP
8 40 (1.73%) TCP/IP
9 31 (1.34%) Skype
10 29 (1.26%) VoIP
11 28 (1.21%) Cisco IOS
11 28 (1.21%) Intranet
11 28 (1.21%) Network Security
12 26 (1.13%) SSL
13 23 (1.00%) MPLS
13 23 (1.00%) SAN
14 19 (0.82%) Wi-Fi
15 14 (0.61%) Unified Communications
16 13 (0.56%) Cisco Nexus
Database & Business Intelligence
1 98 (4.24%) SQL Server
2 35 (1.52%) MySQL
3 31 (1.34%) SQL Server Integration Services
4 29 (1.26%) Relational Database
5 26 (1.13%) Oracle Database
6 19 (0.82%) Power BI
7 17 (0.74%) SQL Server Reporting Services
8 13 (0.56%) SQL Server 2008
9 12 (0.52%) Data Warehouse
10 11 (0.48%) Big Data
10 11 (0.48%) SQL Server 2012
11 9 (0.39%) Amazon RDS
12 8 (0.35%) Data Lake
12 8 (0.35%) MongoDB
12 8 (0.35%) PostgreSQL
13 7 (0.30%) DB2
13 7 (0.30%) Hadoop
14 6 (0.26%) Oracle Database 10g
14 6 (0.26%) SQL Server Analysis Services
15 5 (0.22%) QlikView
Development Applications
1 73 (3.16%) JIRA
2 58 (2.51%) Jenkins
3 36 (1.56%) Git (software)
4 26 (1.13%) Visual Studio
5 23 (1.00%) MSI
6 17 (0.74%) Bitbucket
7 15 (0.65%) Maven
8 13 (0.56%) Sonatype Nexus
9 11 (0.48%) Liquibase
10 10 (0.43%) GitLab
11 9 (0.39%) Ant
11 9 (0.39%) JUnit
11 9 (0.39%) SonarQube
12 8 (0.35%) Atlassian Bamboo
12 8 (0.35%) Visual Studio Team System
13 7 (0.30%) Artifactory
13 7 (0.30%) PeopleTools
13 7 (0.30%) Team Foundation Server
14 5 (0.22%) ProC
15 4 (0.17%) LoadRunner
General
1 431 (18.66%) Finance
2 134 (5.80%) Telecoms
3 90 (3.90%) Banking
4 77 (3.33%) Law
5 60 (2.60%) Back Office
6 58 (2.51%) Marketing
7 44 (1.90%) Retail
8 35 (1.52%) Front Office
9 34 (1.47%) Manufacturing
10 29 (1.26%) Legal
11 24 (1.04%) Electronics
12 23 (1.00%) Billing
13 19 (0.82%) Military
14 16 (0.69%) Pharmaceutical
15 15 (0.65%) Financial Institution
16 14 (0.61%) Advertising
17 12 (0.52%) Retail Banking
18 11 (0.48%) Investment Banking
19 10 (0.43%) Private Banking
20 8 (0.35%) Publishing
Job Titles
1 484 (20.95%) Analyst
2 304 (13.16%) Service Manager
3 211 (9.13%) Service Analyst
4 210 (9.09%) Architect
5 142 (6.15%) Developer
6 135 (5.84%) Service Desk Analyst
7 113 (4.89%) Support Analyst
8 111 (4.81%) Delivery Manager
9 102 (4.42%) IT Manager
9 102 (4.42%) Services Delivery Manager
10 90 (3.90%) Project Manager
11 80 (3.46%) Support Engineer
12 78 (3.38%) Consultant
13 77 (3.33%) Transition Manager
14 72 (3.12%) IT Services Manager
15 71 (3.07%) Business Analyst
16 69 (2.99%) Service Transition Manager
17 68 (2.94%) IT Analyst
18 60 (2.60%) ITIL Manager
19 55 (2.38%) Technical Architect
Libraries, Frameworks & Software Standards
1 106 (4.59%) HTML
2 81 (3.51%) CSS
3 66 (2.86%) Web Services
4 59 (2.55%) XML
5 51 (2.21%) REST
6 42 (1.82%) AngularJS
7 41 (1.77%) SOAP
8 37 (1.60%) .NET
9 32 (1.39%) Ajax
10 31 (1.34%) RESTful
11 28 (1.21%) jQuery
12 27 (1.17%) Node.js
13 19 (0.82%) Middleware
14 17 (0.74%) .NET Framework
15 16 (0.69%) LDAP
15 16 (0.69%) XHTML
16 15 (0.65%) JSON
16 15 (0.65%) React
17 14 (0.61%) SAML
17 14 (0.61%) Silverlight
Miscellaneous
1 224 (9.70%) Analytical Skills
2 157 (6.80%) Management Information System
3 127 (5.50%) Data Centre
4 101 (4.37%) CMDB
5 74 (3.20%) Self-Motivation
6 72 (3.12%) Blackberry
6 72 (3.12%) User Experience
7 40 (1.73%) iPhone
8 39 (1.69%) NHS
9 36 (1.56%) Virtual Team
10 28 (1.21%) Video Conferencing
11 24 (1.04%) Public Cloud
12 21 (0.91%) Clustering
13 19 (0.82%) Mobile App
14 17 (0.74%) Fat Client
14 17 (0.74%) Thin Client
15 16 (0.69%) Fixed Income
15 16 (0.69%) Smartphone
16 15 (0.65%) Enterprise Software
17 14 (0.61%) Greenfield Project
Operating Systems
1 504 (21.82%) Windows
2 167 (7.23%) Windows 7
3 143 (6.19%) Linux
4 126 (5.45%) Windows 10
5 104 (4.50%) Windows Server
6 70 (3.03%) Windows Server 2008
7 67 (2.90%) Unix
8 45 (1.95%) Windows Server 2012
9 39 (1.69%) Android
10 30 (1.30%) Windows 8
11 28 (1.21%) CentOS
12 26 (1.13%) Windows XP
13 25 (1.08%) Red Hat Enterprise Linux
14 21 (0.91%) Mac OS X
15 18 (0.78%) AIX
16 15 (0.65%) Windows Server 2003
17 13 (0.56%) Apple iOS
18 12 (0.52%) Windows Mobile
19 10 (0.43%) Mac OS X Server
20 9 (0.39%) SUSE
Processes & Methodologies
1 1,332 (57.66%) ITIL
2 591 (25.58%) ITSM
3 405 (17.53%) Agile Software Development
4 387 (16.75%) Service Delivery
5 291 (12.60%) ITIL V3
6 247 (10.69%) Problem Management
7 242 (10.48%) Change Management
7 242 (10.48%) Problem-Solving
8 238 (10.30%) Stakeholder Management
9 232 (10.04%) Incident Management
10 209 (9.05%) Project Management
11 194 (8.40%) Service Design
12 175 (7.58%) Configuration Management
13 169 (7.32%) Continuous Improvement
14 165 (7.14%) DevOps
15 131 (5.67%) PRINCE2
16 117 (5.06%) Release Management
17 116 (5.02%) Workflow
18 115 (4.98%) Asset Management
19 114 (4.94%) Risk Management
Programming Languages
1 146 (6.32%) SQL
2 129 (5.58%) JavaScript
3 92 (3.98%) PowerShell
4 89 (3.85%) Java
5 56 (2.42%) Python
6 32 (1.39%) C#
7 31 (1.34%) Ruby
8 30 (1.30%) PHP
9 27 (1.17%) Bash Shell
10 20 (0.87%) T-SQL
11 18 (0.78%) Shell Script
12 14 (0.61%) C
13 13 (0.56%) Perl
13 13 (0.56%) R
14 10 (0.43%) C++
15 9 (0.39%) ABAP
15 9 (0.39%) Groovy
15 9 (0.39%) Scala
16 7 (0.30%) PL/SQL
17 4 (0.17%) Korn
Qualifications
1 432 (18.70%) Security Cleared
2 313 (13.55%) SC Cleared
3 163 (7.06%) ITIL Certification
4 123 (5.32%) Degree
5 102 (4.42%) DV Cleared
6 75 (3.25%) Microsoft Certification
7 58 (2.51%) ITIL Foundation Certificate
8 51 (2.21%) Cisco Certification
9 33 (1.43%) ISEB
10 30 (1.30%) MCP
11 29 (1.26%) MCSE
12 28 (1.21%) CCNA
13 24 (1.04%) BPSS Clearance
14 22 (0.95%) MCITP
15 21 (0.91%) CCNP
16 17 (0.74%) PRINCE2 Practitioner
17 16 (0.69%) MCTS
18 14 (0.61%) Computer Science Degree
19 13 (0.56%) MCSA
19 13 (0.56%) PMI Certification
Quality Assurance & Compliance
1 258 (11.17%) SLA
2 91 (3.94%) QA
3 34 (1.47%) PMO
4 31 (1.34%) ISO/IEC 20000
5 29 (1.26%) Data Quality
6 22 (0.95%) Sarbanes-Oxley
7 21 (0.91%) COBIT
8 17 (0.74%) ISO/IEC 27001
9 16 (0.69%) GDPR
10 8 (0.35%) HMG Security Policy Framework
11 7 (0.30%) Disclosure Scotland
11 7 (0.30%) Government Security Classifications
12 6 (0.26%) Cyber Essentials
13 5 (0.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 5 (0.22%) JSP 440
13 5 (0.22%) PCI DSS
14 4 (0.17%) ISO 9001
15 3 (0.13%) Cyber Essentials PLUS
15 3 (0.13%) P3O
16 2 (0.087%) ISO/IEC 27005
System Software
1 351 (15.19%) Active Directory
2 106 (4.59%) VMware Infrastructure
3 49 (2.12%) Virtual Desktop
4 37 (1.60%) Microsoft App-V
4 37 (1.60%) XenApp
5 32 (1.39%) XenDesktop
6 27 (1.17%) vSphere
7 25 (1.08%) Hyper-V
8 21 (0.91%) Virtual Machines
8 21 (0.91%) VMware Server
9 17 (0.74%) Docker
10 15 (0.65%) VMware ESXi
11 13 (0.56%) Oracle RAC
12 10 (0.43%) vCloud
13 9 (0.39%) Postfix
13 9 (0.39%) Squid
14 8 (0.35%) Terminal Server
14 8 (0.35%) Virtual Servers
15 6 (0.26%) VMware Workstation
16 5 (0.22%) Microsoft Virtual Server
Systems Management
1 87 (3.77%) SCCM
2 61 (2.64%) Puppet
3 35 (1.52%) Systems Management Server (SMS)
4 33 (1.43%) Ansible
5 29 (1.26%) Opscode Chef
5 29 (1.26%) Terraform
6 21 (0.91%) OVSD
6 21 (0.91%) SCOM
6 21 (0.91%) vCenter Server
7 18 (0.78%) HP ALM
7 18 (0.78%) Single Sign-On
8 17 (0.74%) Kubernetes
9 16 (0.69%) Nagios
10 15 (0.65%) WSUS
11 14 (0.61%) Microsoft Clustering
11 14 (0.61%) ZABBIX
12 13 (0.56%) Kibana
13 12 (0.52%) Tivoli Storage Manager
14 11 (0.48%) AirWatch
15 10 (0.43%) logstash
Vendors
1 467 (20.22%) Microsoft
2 256 (11.08%) ServiceNow
3 182 (7.88%) VMware
4 155 (6.71%) Cisco
5 139 (6.02%) Citrix
6 119 (5.15%) HP
7 100 (4.33%) Remedy
8 87 (3.77%) Oracle
9 82 (3.55%) SAP
10 75 (3.25%) BMC
11 49 (2.12%) McAfee
12 48 (2.08%) Sony
13 38 (1.65%) Ivanti
14 34 (1.47%) Juniper
15 32 (1.39%) Red Hat
16 25 (1.08%) Apple
17 24 (1.04%) Bloomberg
17 24 (1.04%) CA
17 24 (1.04%) F5
17 24 (1.04%) Reuters