Service Management Contracts in England

Service Management
UK > England

The table below provides summary statistics for contract job vacancies advertised in England requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 2 May 2025, comparing them to the same period in the previous two years.

6 months to
2 May 2025
Same period 2024 Same period 2023
Rank 90 79 86
Rank change year-on-year -11 +7 +19
Contract jobs citing Service Management 715 989 1,412
As % of all contract jobs advertised in England 2.93% 2.66% 2.81%
As % of the Processes & Methodologies category 3.21% 3.08% 3.11%
Number of daily rates quoted 433 668 1,016
10th Percentile £226 £304 £239
25th Percentile £400 £425 £400
Median daily rate (50th Percentile) £525 £525 £500
Median % change year-on-year - +5.00% -4.76%
75th Percentile £618 £608 £638
90th Percentile £700 £727 £743
UK median daily rate £525 £525 £500
% change year-on-year - +5.00% -3.85%
Number of hourly rates quoted 30 20 42
10th Percentile - £12.53 £17.50
25th Percentile £12.62 £15.39 £20.11
Median hourly rate £22.14 £17.72 £51.75
Median % change year-on-year +24.94% -65.76% +204.41%
75th Percentile £29.75 £26.63 £65.00
90th Percentile £32.63 £55.25 £65.75
UK median hourly rate £22.14 £17.72 £51.75
% change year-on-year +24.94% -65.76% +190.61%

All Process and Methodology Skills
England

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 22,247 32,161 45,385
As % of all contract IT jobs advertised in England 91.13% 86.56% 90.22%
Number of daily rates quoted 14,550 21,078 31,861
10th Percentile £310 £300 £325
25th Percentile £413 £413 £444
Median daily rate (50th Percentile) £525 £525 £550
Median % change year-on-year - -4.55% +2.33%
75th Percentile £638 £650 £675
90th Percentile £750 £750 £768
UK median daily rate £520 £525 £550
% change year-on-year -0.95% -4.55% +4.76%
Number of hourly rates quoted 916 2,252 1,585
10th Percentile £14.41 £12.93 £10.91
25th Percentile £18.20 £16.00 £16.25
Median hourly rate £29.15 £35.96 £37.50
Median % change year-on-year -18.93% -4.12% +53.06%
75th Percentile £63.75 £60.00 £65.00
90th Percentile £75.00 £72.50 £75.00
UK median hourly rate £29.00 £35.50 £36.42
% change year-on-year -18.31% -2.53% +45.69%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Management in England.

Daily rate trend for Service Management in England

Service Management
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Management in England over the 6 months to 2 May 2025.

Daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Management in England.

Hourly rate trend for Service Management in England

Service Management
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Management in England over the 6 months to 2 May 2025.

Hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 6 months to 2 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +6 270 £523 +1.95% 228
South West +18 163 £551 +4.95% 67
North of England -30 103 £472 -5.60% 135
South East -22 67 £463 -19.57% 179
Midlands -7 53 £551 +10.10% 98
West Midlands +12 49 £551 +16.00% 63
North West -31 49 £517 +4.85% 83
Yorkshire -16 46 £425 -22.73% 41
East of England +8 28 £550 +4.76% 67
North East -6 8 £195 -60.00% 12
East Midlands -8 4 £383 -23.50% 34
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (6.43%) Confluence
2 30 (4.20%) Microsoft Exchange
3 25 (3.50%) SharePoint
4 7 (0.98%) Skype for Business
5 5 (0.70%) CMS
6 4 (0.56%) Oracle Workflow
7 3 (0.42%) WebSphere
8 2 (0.28%) IIS
9 1 (0.14%) Anypoint
9 1 (0.14%) JBoss
9 1 (0.14%) WebLogic
9 1 (0.14%) WebSphere Application Server
Applications
1 84 (11.75%) Microsoft Office
2 21 (2.94%) Microsoft Excel
3 10 (1.40%) Microsoft PowerPoint
3 10 (1.40%) MS Visio
4 6 (0.84%) Spreadsheet
5 2 (0.28%) Adobe Illustrator
5 2 (0.28%) Microsoft Project
5 2 (0.28%) Photoshop
6 1 (0.14%) Camtasia
6 1 (0.14%) Chatbot
6 1 (0.14%) Final Cut Pro
Business Applications
1 17 (2.38%) Remedy ITSM
2 3 (0.42%) SAP LE
2 3 (0.42%) SAP S/4HANA
2 3 (0.42%) SAP WM
3 2 (0.28%) Aladdin
3 2 (0.28%) SAP ERP
3 2 (0.28%) Shopify
4 1 (0.14%) assyst
4 1 (0.14%) Cloudability
4 1 (0.14%) IBM Planning Analytics
4 1 (0.14%) Loan IQ
4 1 (0.14%) Oracle EBS
4 1 (0.14%) Oracle EBS R12
4 1 (0.14%) Oracle ERP
4 1 (0.14%) Oracle iProcurement
4 1 (0.14%) Remedy AR System
4 1 (0.14%) SAP MM
4 1 (0.14%) SAP PP
4 1 (0.14%) SAP QM
Cloud Services
1 82 (11.47%) Azure
2 68 (9.51%) Microsoft 365
3 57 (7.97%) AWS
4 24 (3.36%) Entra ID
5 22 (3.08%) GCP
6 12 (1.68%) OpenShift
7 11 (1.54%) Power Platform
8 10 (1.40%) SaaS
9 9 (1.26%) Azure DevOps
10 8 (1.12%) Azure Monitor
10 8 (1.12%) OCI
11 7 (0.98%) Slack
12 6 (0.84%) GitHub
12 6 (0.84%) Google Workspace
12 6 (0.84%) OneDrive
13 5 (0.70%) Asana
13 5 (0.70%) Azure AKS
13 5 (0.70%) Azure Sentinel
13 5 (0.70%) Dynamics 365
14 4 (0.56%) PowerApps
Communications & Networking
1 44 (6.15%) Firewall
2 31 (4.34%) DNS
3 29 (4.06%) VPN
4 28 (3.92%) DHCP
5 26 (3.64%) Network Security
6 20 (2.80%) BGP
6 20 (2.80%) OSPF
6 20 (2.80%) TCP/IP
7 17 (2.38%) HTTP
8 16 (2.24%) Cisco IOS
9 13 (1.82%) Skype
9 13 (1.82%) WAN
9 13 (1.82%) Wi-Fi
10 11 (1.54%) EIGRP
10 11 (1.54%) RIP
10 11 (1.54%) Spanning Tree
11 10 (1.40%) LAN
12 9 (1.26%) VXLAN
13 8 (1.12%) 5G
13 8 (1.12%) Remote Desktop
Database & Business Intelligence
1 13 (1.82%) SQL Server
2 7 (0.98%) NoSQL
2 7 (0.98%) Power BI
3 6 (0.84%) PostgreSQL
3 6 (0.84%) Relational Database
4 4 (0.56%) InterSystems Cache
4 4 (0.56%) Oracle Database
4 4 (0.56%) Tableau
5 3 (0.42%) Data Lake
5 3 (0.42%) DB2
5 3 (0.42%) Electronic Patient Records
5 3 (0.42%) MySQL
5 3 (0.42%) RDBMS
6 2 (0.28%) Elasticsearch
6 2 (0.28%) IDOL
6 2 (0.28%) Oracle Reports
6 2 (0.28%) Pentaho
7 1 (0.14%) Oracle BI Publisher
7 1 (0.14%) Redis
7 1 (0.14%) SAP HANA
Development Applications
1 87 (12.17%) JIRA
2 25 (3.50%) Jenkins
3 18 (2.52%) Bitbucket
4 16 (2.24%) Git
5 10 (1.40%) GitLab
6 6 (0.84%) LoadRunner
7 3 (0.42%) JMeter
7 3 (0.42%) NeoLoad
8 2 (0.28%) HP UFT
8 2 (0.28%) TeamCity
9 1 (0.14%) Atlassian Bamboo
9 1 (0.14%) JIRA Agile
9 1 (0.14%) Maven
9 1 (0.14%) ScriptRunner
9 1 (0.14%) Subversion
9 1 (0.14%) Team Foundation Server
9 1 (0.14%) Zephyr
General
1 296 (41.40%) Social Skills
2 152 (21.26%) Analytical Skills
3 110 (15.38%) Public Sector
4 98 (13.71%) Finance
5 46 (6.43%) Inclusion and Diversity
6 44 (6.15%) Telecoms
7 40 (5.59%) Organisational Skills
8 25 (3.50%) Retail
9 24 (3.36%) Banking
10 23 (3.22%) Legal
11 21 (2.94%) Manufacturing
12 16 (2.24%) Marketing
13 14 (1.96%) Military
13 14 (1.96%) Presentation Skills
14 12 (1.68%) Electronics
15 10 (1.40%) Law
16 9 (1.26%) Police
17 7 (0.98%) Billing
17 7 (0.98%) Influencing Skills
18 6 (0.84%) Financial Institution
Job Titles
1 80 (11.19%) Analyst
2 78 (10.91%) Service Manager
3 60 (8.39%) Architect
4 52 (7.27%) Lead
5 48 (6.71%) Support Engineer
6 39 (5.45%) Senior
7 38 (5.31%) IT Support
8 34 (4.76%) Developer
9 29 (4.06%) Consultant
9 29 (4.06%) IT Manager
10 24 (3.36%) 2nd Line Support
10 24 (3.36%) Administrator
11 23 (3.22%) Project Manager
12 22 (3.08%) Service Analyst
12 22 (3.08%) ServiceNow Architect
13 21 (2.94%) 1st Line Support
13 21 (2.94%) IT Engineer
13 21 (2.94%) IT Support Engineer
13 21 (2.94%) Network Engineer
14 20 (2.80%) Support Analyst
Libraries, Frameworks & Software Standards
1 38 (5.31%) HTML
2 27 (3.78%) CSS
3 26 (3.64%) Web Services
4 25 (3.50%) REST
5 23 (3.22%) SOAP
6 22 (3.08%) .NET
7 18 (2.52%) AngularJS
8 14 (1.96%) Flash
9 11 (1.54%) 802.1X
10 9 (1.26%) Ajax
11 8 (1.12%) Oracle Fusion
11 8 (1.12%) XML
12 7 (0.98%) JSON
13 6 (0.84%) Node.js
13 6 (0.84%) RESTful
14 5 (0.70%) jQuery
14 5 (0.70%) OpenTelemetry
14 5 (0.70%) Spine.js
15 4 (0.56%) LDAP
15 4 (0.56%) Middleware
Miscellaneous
1 59 (8.25%) CMDB
2 53 (7.41%) Management Information System
3 33 (4.62%) Onboarding
4 19 (2.66%) Smartphone
5 16 (2.24%) Cloud Native
5 16 (2.24%) iPhone
6 15 (2.10%) Clustering
6 15 (2.10%) Data Centre
6 15 (2.10%) PKI
7 10 (1.40%) Enterprise Software
7 10 (1.40%) Self-Motivation
8 8 (1.12%) Legacy Systems
9 7 (0.98%) Video Conferencing
10 6 (0.84%) Data Protection Act
10 6 (0.84%) Product Ownership
10 6 (0.84%) Team-Oriented Environment
11 5 (0.70%) AI Agents
11 5 (0.70%) Analytical Mindset
11 5 (0.70%) FMCG
12 4 (0.56%) Life Science
Operating Systems
1 130 (18.18%) Windows
2 51 (7.13%) Linux
3 42 (5.87%) Windows Server
4 39 (5.45%) Windows 10
5 20 (2.80%) Red Hat Enterprise Linux
6 17 (2.38%) Mac OS
7 13 (1.82%) Android
7 13 (1.82%) Apple iOS
7 13 (1.82%) Unix
8 8 (1.12%) Windows Server 2012
9 5 (0.70%) CatOS
10 4 (0.56%) Windows 7
10 4 (0.56%) Windows Server 2016
11 3 (0.42%) AIX
11 3 (0.42%) HPUX
11 3 (0.42%) Solaris
11 3 (0.42%) VMS
12 2 (0.28%) Ubuntu
12 2 (0.28%) Windows Server 2019
13 1 (0.14%) CentOS
Processes & Methodologies
1 375 (52.45%) ITIL
2 300 (41.96%) ITSM
3 169 (23.64%) Problem-Solving
4 149 (20.84%) Agile
5 106 (14.83%) Service Delivery
6 102 (14.27%) Change Management
7 92 (12.87%) Customer Service
8 91 (12.73%) Continuous Improvement
9 90 (12.59%) Stakeholder Management
10 84 (11.75%) Incident Management
11 77 (10.77%) Project Management
12 65 (9.09%) DevOps
12 65 (9.09%) Problem Management
13 57 (7.97%) Configuration Management
14 48 (6.71%) Stakeholder Engagement
15 45 (6.29%) Asset Management
16 44 (6.15%) Computer Science
17 42 (5.87%) Service Catalogue
18 41 (5.73%) System Testing
19 40 (5.59%) Validation
Programming Languages
1 52 (7.27%) Python
2 49 (6.85%) JavaScript
2 49 (6.85%) PowerShell
3 34 (4.76%) SQL
4 27 (3.78%) Bash
5 24 (3.36%) Java
6 13 (1.82%) C#
7 6 (0.84%) Bicep
8 5 (0.70%) Kusto Query Language
8 5 (0.70%) VB
8 5 (0.70%) VBScript
9 4 (0.56%) ActionScript
9 4 (0.56%) ActionScript 2.0
9 4 (0.56%) MUMPS
10 3 (0.42%) C
10 3 (0.42%) TypeScript
11 2 (0.28%) Shell Script
12 1 (0.14%) Groovy
12 1 (0.14%) Korn
12 1 (0.14%) VBA
Qualifications
1 261 (36.50%) Security Cleared
2 207 (28.95%) SC Cleared
3 93 (13.01%) Degree
4 60 (8.39%) DV Cleared
4 60 (8.39%) ITIL Certification
5 42 (5.87%) Cisco Certification
6 29 (4.06%) CCNP
6 29 (4.06%) VMware Certified Professional (VCP)
7 17 (2.38%) CCNA
7 17 (2.38%) Computer Science Degree
7 17 (2.38%) ITIL Foundation Certificate
7 17 (2.38%) Microsoft Certification
8 14 (1.96%) Master's Degree
9 12 (1.68%) PMP
10 11 (1.54%) Oracle Certification
10 11 (1.54%) PMI Certification
11 10 (1.40%) Azure Certification
11 10 (1.40%) BPSS Clearance
12 9 (1.26%) RHCA
12 9 (1.26%) RHCE
Quality Assurance & Compliance
1 43 (6.01%) SLA
2 23 (3.22%) QA
3 8 (1.12%) GDPR
3 8 (1.12%) Sarbanes-Oxley
4 7 (0.98%) ISO/IEC 20000
5 6 (0.84%) NIST
5 6 (0.84%) PMO
6 5 (0.70%) GRC
7 4 (0.56%) COBIT
8 3 (0.42%) Data Quality
8 3 (0.42%) GxP
8 3 (0.42%) ISO/IEC 27001
9 2 (0.28%) Accessibility
9 2 (0.28%) PCI DSS
10 1 (0.14%) Actionable Recommendations
10 1 (0.14%) HIPAA
10 1 (0.14%) NIST 800
System Software
1 74 (10.35%) Active Directory
2 65 (9.09%) VMware Infrastructure
3 19 (2.66%) Docker
4 18 (2.52%) Hyper-V
5 17 (2.38%) VMware NSX
6 15 (2.10%) VMware ESXi
7 9 (1.26%) Virtual Desktop
8 5 (0.70%) BitLocker
9 4 (0.56%) Microsoft Virtual Server
9 4 (0.56%) Virtual Servers
9 4 (0.56%) vSphere
10 2 (0.28%) Firmware
10 2 (0.28%) VMware Workstation
11 1 (0.14%) Virtual Machines
Systems Management
1 59 (8.25%) Ansible
2 40 (5.59%) Terraform
3 34 (4.76%) Kubernetes
4 31 (4.34%) vCenter Server
5 28 (3.92%) Puppet
6 19 (2.66%) Microsoft Intune
7 18 (2.52%) SCCM
8 16 (2.24%) Jamf Pro
9 14 (1.96%) Grafana
10 12 (1.68%) Progress Chef
11 8 (1.12%) Prometheus
11 8 (1.12%) WSUS
12 7 (0.98%) SCOM
13 6 (0.84%) Single Sign-On
14 5 (0.70%) NSN NetAct
14 5 (0.70%) Opsgenie
14 5 (0.70%) Packer
15 3 (0.42%) Automic
15 3 (0.42%) HP ALM
16 2 (0.28%) Active Directory Federation Services
Vendors
1 180 (25.17%) ServiceNow
2 144 (20.14%) Microsoft
3 68 (9.51%) VMware
4 52 (7.27%) Cisco
5 37 (5.17%) Atlassian
6 35 (4.90%) Oracle
7 30 (4.20%) SAP
8 23 (3.22%) Remedy
9 22 (3.08%) Google
10 20 (2.80%) Apple
11 17 (2.38%) IBM
12 16 (2.24%) BMC
12 16 (2.24%) Juniper
13 13 (1.82%) Red Hat
14 11 (1.54%) Palo Alto
15 9 (1.26%) Broadcom
15 9 (1.26%) CheckPoint
15 9 (1.26%) Ericsson
15 9 (1.26%) Salesforce
16 7 (0.98%) SolarWinds