Period
to 17 September 2021

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 17 September 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK > England
6 months to
17 Sep 2021
Same period 2020 Same period 2019
Rank 132 105 105
Rank change year-on-year -27 0 +12
Contract jobs citing Service Management 1,272 603 1,897
As % of all contract jobs advertised in England 2.00% 2.29% 2.32%
As % of the Processes & Methodologies category 2.24% 2.62% 2.65%
Number of daily rates quoted 836 354 1,187
10th Percentile £178 £194 £177
25th Percentile £363 £363 £350
Median daily rate (50th Percentile) £475 £475 £450
Median % change year-on-year - +5.56% +2.86%
75th Percentile £563 £569 £561
90th Percentile £650 £650 £638
UK median daily rate £475 £458 £450
% change year-on-year +3.83% +1.67% +5.88%
Number of hourly rates quoted 86 42 105
10th Percentile £13.01 £11.78 £10.38
25th Percentile £14.00 £16.61 £13.32
Median hourly rate £17.03 £21.39 £16.00
Median % change year-on-year -20.39% +33.70% -8.38%
75th Percentile £26.50 £37.56 £25.39
90th Percentile £39.50 £45.00 £50.00
UK median hourly rate £17.06 £21.14 £17.38
% change year-on-year -19.31% +21.68% -0.71%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 56,666 23,035 71,718
As % of all contract IT jobs advertised in England 89.23% 87.45% 87.70%
Number of daily rates quoted 39,543 15,695 48,454
10th Percentile £313 £300 £300
25th Percentile £413 £393 £381
Median daily rate (50th Percentile) £513 £480 £475
Median % change year-on-year +6.77% +1.05% +2.70%
75th Percentile £613 £588 £575
90th Percentile £700 £675 £650
UK median daily rate £500 £475 £475
% change year-on-year +5.26% - +5.56%
Number of hourly rates quoted 1,507 659 1,926
10th Percentile £12.00 £12.00 £11.45
25th Percentile £14.61 £16.08 £14.32
Median hourly rate £24.02 £26.81 £22.91
Median % change year-on-year -10.39% +17.01% +17.47%
75th Percentile £48.75 £46.45 £46.40
90th Percentile £62.40 £56.05 £53.75
UK median hourly rate £24.35 £26.00 £22.50
% change year-on-year -6.35% +15.56% +16.88%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Management in England.

Daily rate trend for Service Management in England

Service Management
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Management in England over the 6 months to 17 September 2021.

Daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Management in England.

Hourly rate trend for Service Management in England

Service Management
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Management in England over the 6 months to 17 September 2021.

Hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 6 months to 17 September 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -6 498 £500 - 94
North of England +16 234 £439 -2.50% 81
South East -41 179 £478 +12.35% 47
North West +13 128 £451 +8.67% 49
South West -23 108 £475 -9.52% 50
Midlands -35 100 £475 +5.56% 68
Yorkshire +7 94 £428 -14.50% 27
East of England +17 89 £185 -9.76% 30
West Midlands -38 58 £475 +5.56% 48
East Midlands -16 42 £375 -25.00% 20
North East -13 12 £247 -42.00% 5
Service Management
UK

For the 6 months to 17 September 2021, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Service Management.

1 674 (52.99%) ITIL
2 370 (29.09%) ITSM
3 363 (28.54%) Social Skills
4 313 (24.61%) Agile Software Development
5 225 (17.69%) Microsoft
6 210 (16.51%) Finance
7 204 (16.04%) Service Delivery
8 200 (15.72%) Analytical Skills
9 196 (15.41%) Security Cleared
10 184 (14.47%) Azure
10 184 (14.47%) DevOps
11 183 (14.39%) Problem-Solving
12 180 (14.15%) Change Management
12 180 (14.15%) Windows
13 173 (13.60%) ServiceNow
14 163 (12.81%) Stakeholder Management
15 160 (12.58%) Active Directory
16 156 (12.26%) SC Cleared
17 147 (11.56%) Service Design
18 145 (11.40%) Microsoft 365
19 134 (10.53%) Project Management
20 131 (10.30%) AWS
21 130 (10.22%) Public Sector
22 123 (9.67%) SLA
23 122 (9.59%) Migration
24 106 (8.33%) ITIL Certification
25 104 (8.18%) ITIL V3
26 101 (7.94%) Continuous Improvement
27 97 (7.63%) Configuration Management
28 96 (7.55%) Linux

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 70 (5.50%) SharePoint
2 38 (2.99%) Confluence
3 16 (1.26%) MS Exchange
4 14 (1.10%) CMS
5 11 (0.86%) IIS
6 10 (0.79%) Exchange Server 2013
7 8 (0.63%) Apache
8 7 (0.55%) Cloud Foundry
8 7 (0.55%) SAS
9 5 (0.39%) WebSphere
10 4 (0.31%) Adobe Experience Manager
10 4 (0.31%) Exchange Server 2010
10 4 (0.31%) JBoss
10 4 (0.31%) NetWeaver
11 2 (0.16%) Apache Spark
11 2 (0.16%) Documentum
11 2 (0.16%) Drupal
11 2 (0.16%) Sitecore CMS
11 2 (0.16%) Tomcat
12 1 (0.079%) Jetty
Applications
1 69 (5.42%) Microsoft Office
2 32 (2.52%) Microsoft Excel
3 23 (1.81%) MS Visio
4 16 (1.26%) Microsoft PowerPoint
5 8 (0.63%) Microsoft Project
6 4 (0.31%) Chatbot
7 1 (0.079%) Spreadsheet
Business Applications
1 41 (3.22%) Remedy ITSM
2 19 (1.49%) Dynamics AX
3 13 (1.02%) Sentinel
4 9 (0.71%) Oracle EBS
5 7 (0.55%) Dynamics CRM
6 6 (0.47%) Remedy AR System
7 4 (0.31%) SAP EWM
8 3 (0.24%) Dynamics NAV
8 3 (0.24%) Minerva
9 2 (0.16%) Actimize
9 2 (0.16%) Maximo
9 2 (0.16%) Oracle ERP
9 2 (0.16%) Salesforce.com CRM
9 2 (0.16%) SAP S/4HANA
9 2 (0.16%) Workday HCM
10 1 (0.079%) ION MarketView
10 1 (0.079%) SAP BPC
10 1 (0.079%) SAP PM
10 1 (0.079%) Sparx Enterprise Architect
10 1 (0.079%) Teamcenter
Cloud Services
1 184 (14.47%) Azure
2 145 (11.40%) Microsoft 365
3 131 (10.30%) AWS
4 47 (3.69%) Power Platform
5 36 (2.83%) IaaS
6 34 (2.67%) Dynamics 365
7 30 (2.36%) GCP
8 29 (2.28%) SaaS
9 28 (2.20%) Azure Active Directory
10 27 (2.12%) GitHub
10 27 (2.12%) PaaS
11 16 (1.26%) Amazon CloudWatch
11 16 (1.26%) AWS CloudFormation
12 15 (1.18%) Azure Logic Apps
12 15 (1.18%) OneDrive
13 14 (1.10%) Amazon EC2
13 14 (1.10%) PowerApps
14 13 (1.02%) AWS Lambda
15 12 (0.94%) AWS Direct Connect
15 12 (0.94%) Virtual Private Cloud
Communications & Networking
1 51 (4.01%) Firewall
2 42 (3.30%) DNS
3 33 (2.59%) VPN
4 23 (1.81%) WAN
5 22 (1.73%) VoIP
6 21 (1.65%) LAN
6 21 (1.65%) TCP/IP
7 20 (1.57%) Wireless
8 17 (1.34%) DHCP
9 15 (1.18%) BGP
9 15 (1.18%) SD-WAN
10 14 (1.10%) Internet
11 13 (1.02%) MPLS
12 12 (0.94%) Skype
12 12 (0.94%) VLAN
13 11 (0.86%) HTTP
13 11 (0.86%) WebEx
14 10 (0.79%) Network Security
14 10 (0.79%) OSPF
14 10 (0.79%) Wi-Fi
Database & Business Intelligence
1 40 (3.14%) SQL Server
2 24 (1.89%) Power BI
3 15 (1.18%) MySQL
4 14 (1.10%) Big Data
5 10 (0.79%) Azure SQL Database
6 8 (0.63%) Data Warehouse
7 6 (0.47%) MongoDB
7 6 (0.47%) Oracle Database
7 6 (0.47%) Relational Database
7 6 (0.47%) SQL Server Integration Services
7 6 (0.47%) SQL Server Reporting Services
8 5 (0.39%) GIS
9 4 (0.31%) DB2
9 4 (0.31%) PostgreSQL
9 4 (0.31%) SAP HANA
10 3 (0.24%) Data Lake
10 3 (0.24%) Hadoop
10 3 (0.24%) Metadata
10 3 (0.24%) Redis
10 3 (0.24%) SQL Server 2016
Development Applications
1 61 (4.80%) JIRA
2 44 (3.46%) Git (software)
3 21 (1.65%) Jenkins
4 11 (0.86%) GitLab
5 7 (0.55%) Bitbucket
5 7 (0.55%) Maven
6 5 (0.39%) Artifactory
7 4 (0.31%) Visual Studio
7 4 (0.31%) Visual Studio Team System
8 3 (0.24%) Sonatype Nexus
9 2 (0.16%) CA Gen
9 2 (0.16%) CA Release Automation
9 2 (0.16%) Cucumber
9 2 (0.16%) Cypress.io
9 2 (0.16%) Gradle
9 2 (0.16%) Postman
9 2 (0.16%) Rational DOORS
9 2 (0.16%) SoapUI
9 2 (0.16%) Subversion
9 2 (0.16%) Team Foundation Server
General
1 363 (28.54%) Social Skills
2 210 (16.51%) Finance
3 200 (15.72%) Analytical Skills
4 130 (10.22%) Public Sector
5 83 (6.53%) Telecoms
6 71 (5.58%) Legal
7 60 (4.72%) Retail
8 52 (4.09%) Organisational Skills
9 45 (3.54%) Presentation Skills
10 33 (2.59%) Marketing
11 31 (2.44%) Influencing Skills
12 30 (2.36%) Banking
13 20 (1.57%) Manufacturing
14 19 (1.49%) Inclusion and Diversity
15 17 (1.34%) Documentation Skills
16 14 (1.10%) Electronics
17 13 (1.02%) Billing
18 12 (0.94%) Law
19 9 (0.71%) Automotive
19 9 (0.71%) Local Government
Job Titles
1 197 (15.49%) Analyst
2 195 (15.33%) Service Manager
3 126 (9.91%) Architect
4 86 (6.76%) Delivery Manager
5 75 (5.90%) Consultant
6 66 (5.19%) Service Analyst
6 66 (5.19%) Service Delivery Manager
7 57 (4.48%) IT Manager
8 53 (4.17%) Support Engineer
9 51 (4.01%) Transition Manager
10 48 (3.77%) Project Manager
11 47 (3.69%) Service Transition Manager
12 45 (3.54%) Developer
13 39 (3.07%) IT Services Manager
13 39 (3.07%) Service Desk Analyst
14 38 (2.99%) Designer
15 32 (2.52%) IT Support
16 30 (2.36%) ITIL Manager
16 30 (2.36%) Management Consultant
17 29 (2.28%) Solutions Architect
Libraries, Frameworks & Software Standards
1 31 (2.44%) Web Services
2 30 (2.36%) JSON
3 27 (2.12%) YAML
4 24 (1.89%) Middleware
5 23 (1.81%) HTML
6 20 (1.57%) CSS
7 19 (1.49%) .NET
8 17 (1.34%) XML
9 13 (1.02%) REST
9 13 (1.02%) RESTful
10 11 (0.86%) Node.js
11 9 (0.71%) Ajax
11 9 (0.71%) React
12 8 (0.63%) AngularJS
12 8 (0.63%) SOAP
13 7 (0.55%) .NET Framework
14 6 (0.47%) OAuth
15 5 (0.39%) OpenID
15 5 (0.39%) Oracle Fusion
15 5 (0.39%) Twitter Bootstrap
Miscellaneous
1 77 (6.05%) Management Information System
2 64 (5.03%) CMDB
3 57 (4.48%) Data Centre
4 52 (4.09%) Self-Motivation
5 33 (2.59%) NHS
6 26 (2.04%) User Experience
7 20 (1.57%) Driving Licence
8 18 (1.42%) Data Protection Act
9 16 (1.26%) Public Cloud
10 15 (1.18%) Virtual Team
11 14 (1.10%) Cloud Native
11 14 (1.10%) PKI
11 14 (1.10%) Video Conferencing
12 9 (0.71%) Clustering
12 9 (0.71%) Private Cloud
13 8 (0.63%) EPoS
13 8 (0.63%) Legacy Systems
14 6 (0.47%) Greenfield Project
14 6 (0.47%) Hybrid Cloud
15 5 (0.39%) Smartphone
Operating Systems
1 180 (14.15%) Windows
2 96 (7.55%) Linux
3 62 (4.87%) Windows Server
4 45 (3.54%) Windows 10
5 32 (2.52%) Unix
6 15 (1.18%) Android
6 15 (1.18%) Windows 7
7 14 (1.10%) Apple iOS
8 12 (0.94%) Mac OS
8 12 (0.94%) Windows Server 2012
9 11 (0.86%) Red Hat Enterprise Linux
10 10 (0.79%) Windows Server 2016
11 8 (0.63%) Windows Server 2008
11 8 (0.63%) Windows Server 2019
12 7 (0.55%) CentOS
13 5 (0.39%) AIX
14 4 (0.31%) Mac OS X
14 4 (0.31%) Ubuntu
15 3 (0.24%) Windows Server 2003
16 2 (0.16%) Solaris
Processes & Methodologies
1 674 (52.99%) ITIL
2 370 (29.09%) ITSM
3 313 (24.61%) Agile Software Development
4 204 (16.04%) Service Delivery
5 184 (14.47%) DevOps
6 183 (14.39%) Problem-Solving
7 180 (14.15%) Change Management
8 163 (12.81%) Stakeholder Management
9 147 (11.56%) Service Design
10 134 (10.53%) Project Management
11 122 (9.59%) Migration
12 104 (8.18%) ITIL V3
13 101 (7.94%) Continuous Improvement
14 97 (7.63%) Configuration Management
15 92 (7.23%) Incident Management
16 82 (6.45%) Project Delivery
17 81 (6.37%) Problem Management
18 80 (6.29%) Scrum
19 68 (5.35%) Business Intelligence
20 62 (4.87%) Asset Management
Programming Languages
1 88 (6.92%) SQL
2 73 (5.74%) PowerShell
3 70 (5.50%) Python
4 33 (2.59%) JavaScript
5 31 (2.44%) Java
6 15 (1.18%) C
7 14 (1.10%) C#
8 8 (0.63%) Bash Shell
8 8 (0.63%) Ruby
9 7 (0.55%) Groovy
9 7 (0.55%) PHP
9 7 (0.55%) Shell Script
10 6 (0.47%) R
10 6 (0.47%) Scala
11 5 (0.39%) Perl
11 5 (0.39%) PL/SQL
12 3 (0.24%) Go
13 2 (0.16%) Data Analysis Expressions (DAX)
13 2 (0.16%) TypeScript
14 1 (0.079%) sed
Qualifications
1 196 (15.41%) Security Cleared
2 156 (12.26%) SC Cleared
3 106 (8.33%) ITIL Certification
4 84 (6.60%) Degree
5 23 (1.81%) DV Cleared
6 20 (1.57%) Microsoft Certification
7 17 (1.34%) PMI Certification
8 16 (1.26%) BPSS Clearance
8 16 (1.26%) ITIL Foundation Certificate
9 15 (1.18%) PMP
10 14 (1.10%) Cisco Certification
11 11 (0.86%) Master's Degree
12 9 (0.71%) CCNP
13 8 (0.63%) VCP6
14 7 (0.55%) Computer Science Degree
14 7 (0.55%) PRINCE2 Practitioner
14 7 (0.55%) VMware Certified Professional (VCP)
15 6 (0.47%) CISSP
16 5 (0.39%) MCP
16 5 (0.39%) MCSE
Quality Assurance & Compliance
1 123 (9.67%) SLA
2 41 (3.22%) QA
3 27 (2.12%) PMO
4 20 (1.57%) ISO/IEC 27001
5 18 (1.42%) COBIT
5 18 (1.42%) GDPR
5 18 (1.42%) GRC
6 16 (1.26%) Data Quality
6 16 (1.26%) PCI DSS
7 11 (0.86%) Accessibility
7 11 (0.86%) NIST
8 9 (0.71%) ISO/IEC 20000
8 9 (0.71%) Sarbanes-Oxley
9 8 (0.63%) Disclosure Scotland
10 4 (0.31%) Cyber Essentials
10 4 (0.31%) NCSC
11 3 (0.24%) Cyber Essentials PLUS
11 3 (0.24%) HL7
11 3 (0.24%) MiFID
12 2 (0.16%) PSD2
System Software
1 160 (12.58%) Active Directory
2 51 (4.01%) VMware Infrastructure
3 27 (2.12%) Docker
4 9 (0.71%) vSphere
4 9 (0.71%) XenApp
5 8 (0.63%) Hyper-V
5 8 (0.63%) Virtual Machines
5 8 (0.63%) XenDesktop
6 7 (0.55%) Virtual Desktop
6 7 (0.55%) VMware NSX
7 6 (0.47%) VMware ESXi
8 3 (0.24%) Citrix Hypervisor
8 3 (0.24%) vCloud
9 2 (0.16%) DFS Replication
9 2 (0.16%) KVM
10 1 (0.079%) BitLocker
10 1 (0.079%) Firmware
10 1 (0.079%) OpenDJ
10 1 (0.079%) VMware Workstation
10 1 (0.079%) Xen
Systems Management
1 58 (4.56%) Ansible
2 44 (3.46%) SCCM
3 40 (3.14%) Puppet
4 30 (2.36%) Microsoft Intune
5 27 (2.12%) Opscode Chef
5 27 (2.12%) Terraform
6 24 (1.89%) Kubernetes
7 14 (1.10%) Tivoli
8 12 (0.94%) Active Directory Federation Services
9 9 (0.71%) Jamf Pro
10 8 (0.63%) vCenter Server
11 6 (0.47%) AirWatch
11 6 (0.47%) Single Sign-On
11 6 (0.47%) WSUS
12 5 (0.39%) WMI
13 4 (0.31%) Prometheus
14 3 (0.24%) Avamar
14 3 (0.24%) Failover Clustering
14 3 (0.24%) McAfee ePO
14 3 (0.24%) ZABBIX
Vendors
1 225 (17.69%) Microsoft
2 173 (13.60%) ServiceNow
3 87 (6.84%) VMware
4 53 (4.17%) Oracle
5 51 (4.01%) Remedy
6 50 (3.93%) SAP
7 47 (3.69%) BMC
8 41 (3.22%) Cisco
9 32 (2.52%) Atlassian
10 28 (2.20%) Citrix
11 26 (2.04%) Google
12 25 (1.97%) HP
13 24 (1.89%) Salesforce.com
14 18 (1.42%) IBM
15 17 (1.34%) Red Hat
15 17 (1.34%) SolarWinds
16 15 (1.18%) New Relic
17 14 (1.10%) Dell
18 13 (1.02%) Splunk
19 11 (0.86%) Informatica