Period
to 17 November 2017

The median contractor rate for a 1st Line Support was £110 per day in advertised job vacancies in the East of England during the 6 months to 17 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support
England > East of England
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 162 134 133
Rank change year-on-year -28 -1 +36
Contract jobs requiring a 1st Line Support 48 54 69
As % of all contract IT jobs advertised in the East of England 0.93% 1.11% 1.16%
As % of the Job Titles category 0.99% 1.16% 1.22%
Number of daily rates quoted 17 17 17
East of England median daily rate £110 £100 £100
Median daily rate % change year-on-year +10.00% - -13.04%
10th Percentile £86 £96 £78
90th Percentile £129 £120 £177
England median daily rate £120 £115 £120
% change year-on-year +4.35% -4.17% -4.00%
Number of hourly rates quoted 20 20 39
East of England median hourly rate £12.25 £11.09 £12.00
Median hourly rate % change year-on-year +10.51% -7.63% -
10th Percentile £10.10 £8.25 £8.35
90th Percentile £14.75 £17.25 £19.05
England median hourly rate £12.33 £12.00 £12.00
% change year-on-year +2.75% - +4.35%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4838 4666 5666
% of contract IT jobs with a recognized job title 93.92% 95.69% 95.21%
Number of daily rates quoted 2780 2688 3306
East of England median daily rate £413 £388 £385
Median daily rate % change year-on-year +6.45% +0.65% +2.67%
10th Percentile £200 £202 £210
90th Percentile £575 £538 £538
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 384 378 540
East of England median hourly rate £18.00 £22.38 £21.00
Median hourly rate % change year-on-year -19.55% +6.55% +5.00%
10th Percentile £11.13 £11.23 £10.50
90th Percentile £47.50 £46.75 £43.75
England median hourly rate £18.70 £18.38 £17.98
% change year-on-year +1.77% +2.20% +8.97%

1st Line Support
Job Vacancy Trend in the East of England

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for 1st Line Support in the East of England

1st Line Support
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support in the East of England.

Contractor daily rate trend for 1st Line Support in the East of England

1st Line Support
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support in the East of England.

Contractor hourly rate trend for 1st Line Support in the East of England

1st Line Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the East of England region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -17 19 £125 +13.64% 2
Essex -19 12 £124 +10.00%
Hertfordshire -3 8 £105 +5.00% 3
Suffolk +17 6 £95 -
Norfolk +3 2 - -
Bedfordshire -15 1 - -
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 17 November 2017, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region featuring 1st Line Support in the job title.

1 25 (52.08%) Active Directory
2 18 (37.50%) Windows
3 16 (33.33%) Microsoft
4 14 (29.17%) ITIL
5 12 (25.00%) Microsoft Office
6 11 (22.92%) SLA
7 10 (20.83%) Office 365
8 8 (16.67%) Windows 7
8 8 (16.67%) ITSM
8 8 (16.67%) MS Exchange
9 7 (14.58%) Service Management
10 6 (12.50%) Windows 10
11 5 (10.42%) Security Cleared
11 5 (10.42%) DameWare
11 5 (10.42%) Terminal Services
12 4 (8.33%) NHS
12 4 (8.33%) TCP/IP
12 4 (8.33%) A+ Certification
12 4 (8.33%) Exchange Server 2007
12 4 (8.33%) Time Management
12 4 (8.33%) SC Cleared
12 4 (8.33%) Analytical Skills
13 3 (6.25%) WebEx
13 3 (6.25%) Windows Server
13 3 (6.25%) Driving Licence
13 3 (6.25%) Internet
13 3 (6.25%) LAN
13 3 (6.25%) WAN
13 3 (6.25%) AS400
13 3 (6.25%) Mathematics

1st Line Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (16.67%) MS Exchange
2 4 (8.33%) Exchange Server 2007
3 2 (4.17%) MS Project Server
3 2 (4.17%) Skype for Business
4 1 (2.08%) Blackberry Enterprise Server
4 1 (2.08%) IIS
Applications
1 12 (25.00%) Microsoft Office
2 2 (4.17%) Microsoft Excel
Cloud Services
1 10 (20.83%) Office 365
2 1 (2.08%) Microsoft Azure
Communications & Networking
1 4 (8.33%) TCP/IP
2 3 (6.25%) Internet
2 3 (6.25%) LAN
2 3 (6.25%) WAN
2 3 (6.25%) WebEx
3 2 (4.17%) 4G
3 2 (4.17%) Broadband
3 2 (4.17%) CTI
3 2 (4.17%) DHCP
3 2 (4.17%) DNS
3 2 (4.17%) MPLS
3 2 (4.17%) VoIP
4 1 (2.08%) Cisco IOS
4 1 (2.08%) Firewall
4 1 (2.08%) Skype
4 1 (2.08%) Wireless
General
1 3 (6.25%) French Language
1 3 (6.25%) German Language
2 2 (4.17%) Pharmaceutical
3 1 (2.08%) Retail
Miscellaneous
1 4 (8.33%) Analytical Skills
1 4 (8.33%) NHS
2 3 (6.25%) AS400
2 3 (6.25%) Blackberry
2 3 (6.25%) Driving Licence
3 1 (2.08%) Video Conferencing
Operating Systems
1 18 (37.50%) Windows
2 8 (16.67%) Windows 7
3 6 (12.50%) Windows 10
4 3 (6.25%) Windows Server
5 2 (4.17%) Android
5 2 (4.17%) Windows 8
5 2 (4.17%) Windows Server 2008
5 2 (4.17%) Windows Server 2012
6 1 (2.08%) Apple iOS
6 1 (2.08%) Linux
6 1 (2.08%) Mac OS X
Processes & Methodologies
1 14 (29.17%) ITIL
2 8 (16.67%) ITSM
3 7 (14.58%) Service Management
4 4 (8.33%) Time Management
5 3 (6.25%) Mathematics
6 2 (4.17%) ITIL V3
6 2 (4.17%) Problem Management
6 2 (4.17%) Project Management
7 1 (2.08%) Data Analysis
7 1 (2.08%) Data Protection
7 1 (2.08%) E-Commerce
7 1 (2.08%) Incident Management
7 1 (2.08%) SDLC
7 1 (2.08%) Service Delivery
Programming Languages
1 2 (4.17%) SQL
2 1 (2.08%) C
Qualifications
1 5 (10.42%) Security Cleared
2 4 (8.33%) A+ Certification
2 4 (8.33%) SC Cleared
3 1 (2.08%) Degree
3 1 (2.08%) MCP
3 1 (2.08%) Network+ Certification
Quality Assurance & Compliance
1 11 (22.92%) SLA
System Software
1 25 (52.08%) Active Directory
2 5 (10.42%) Terminal Services
Systems Management
1 5 (10.42%) DameWare
2 1 (2.08%) SCCM
Vendors
1 16 (33.33%) Microsoft
2 2 (4.17%) Avaya
2 2 (4.17%) Bomgar
2 2 (4.17%) Cisco
2 2 (4.17%) HP
2 2 (4.17%) Kaspersky
3 1 (2.08%) Apple
3 1 (2.08%) MobileIron
3 1 (2.08%) NetApp
3 1 (2.08%) ServiceNow