1st Line Support Contracts in the East of England

First Line Support
England > East of England

The median First Line Support daily rate in the East of England is £175, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 71 105 105
Rank change year-on-year +34 0 +3
Contract jobs requiring a 1st Line Support 11 7 18
As % of all contract jobs advertised in the East of England 1.17% 0.37% 0.87%
As % of the Job Titles category 1.33% 0.41% 0.95%
Number of daily rates quoted 2 4 16
10th Percentile £171 - £100
25th Percentile £173 £104 £105
Median daily rate (50th Percentile) £175 £128 £155
Median % change year-on-year +36.37% -17.21% +19.23%
75th Percentile £178 £169 £188
90th Percentile £179 £176 £203
England median daily rate £180 £144 £150
% change year-on-year +25.00% -4.00% +3.45%
Number of hourly rates quoted 7 3 2
10th Percentile - - £24.76
25th Percentile £13.25 £14.17 £38.64
Median hourly rate £18.82 £14.49 £62.03
Median % change year-on-year +29.93% -76.65% +313.53%
75th Percentile £20.69 £16.90 £85.17
90th Percentile - £18.16 £98.90
England median hourly rate £18.82 £16.50 £18.50
% change year-on-year +14.06% -10.81% +19.35%

All Contract IT Job Vacancies
East of England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the East of England with a recognized job title 829 1,710 1,891
% of contract IT jobs with a recognized job title 88.38% 89.58% 91.53%
Number of daily rates quoted 434 773 1,156
10th Percentile £200 £206 £185
25th Percentile £379 £313 £300
Median daily rate (50th Percentile) £500 £450 £475
Median % change year-on-year +11.11% -5.26% +5.56%
75th Percentile £600 £563 £600
90th Percentile £675 £650 £700
England median daily rate £525 £525 £550
% change year-on-year - -4.55% +4.76%
Number of hourly rates quoted 169 591 294
10th Percentile £14.99 £14.16 £13.41
25th Percentile £17.61 £16.30 £15.25
Median hourly rate £50.00 £43.00 £35.40
Median % change year-on-year +16.28% +21.47% +128.39%
75th Percentile £72.50 £63.75 £65.00
90th Percentile £85.00 £75.25 £70.00
England median hourly rate £30.62 £36.31 £45.00
% change year-on-year -15.67% -19.32% +100.00%

1st Line Support
Job Vacancy Trend in the East of England

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for 1st Line Support in the East of England

1st Line Support
Contractor Daily Rate Trend in the East of England

3-month moving average daily rate quoted in jobs citing 1st Line Support in the East of England.

Daily rate trend for 1st Line Support in the East of England

1st Line Support
Contractor Hourly Rate Trend in the East of England

3-month moving average hourly rates quoted in jobs citing 1st Line Support in the East of England.

Hourly rate trend for 1st Line Support in the East of England

1st Line Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the East of England region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Hertfordshire +28 4 - -
Essex +13 3 - - 2
Bedfordshire - 2 - - 1
Cambridgeshire - 1 £180 -
Suffolk - 1 £170 - 2
1st Line Support
England

1st Line Support Skill Set
Top 26 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 1 May 2025, 1st Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring 1st Line Support in the job title.

1 9 (81.82%) Social Skills
1 9 (81.82%) Customer Service
2 8 (72.73%) Problem-Solving
3 6 (54.55%) Windows
4 4 (36.36%) ITSM
4 4 (36.36%) Google
4 4 (36.36%) iPhone
4 4 (36.36%) Proactive Maintenance
4 4 (36.36%) Self-Motivation
4 4 (36.36%) Nexthink
4 4 (36.36%) iPad
4 4 (36.36%) Apple iOS
4 4 (36.36%) Google Workspace
4 4 (36.36%) MobileIron
4 4 (36.36%) ServiceNow
5 3 (27.27%) Service Delivery
6 2 (18.18%) Microsoft 365
7 1 (9.09%) DBS Check
7 1 (9.09%) Organisational Skills
7 1 (9.09%) Wi-Fi
7 1 (9.09%) LAN
7 1 (9.09%) VPN
7 1 (9.09%) Active Directory
7 1 (9.09%) VLAN
7 1 (9.09%) ZyXEL
7 1 (9.09%) User Acceptance Testing

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 4 (36.36%) Google Workspace
2 2 (18.18%) Microsoft 365
Communications & Networking
1 1 (9.09%) LAN
1 1 (9.09%) VLAN
1 1 (9.09%) VPN
1 1 (9.09%) Wi-Fi
General
1 9 (81.82%) Social Skills
2 1 (9.09%) Organisational Skills
Miscellaneous
1 4 (36.36%) iPad
1 4 (36.36%) iPhone
1 4 (36.36%) Self-Motivation
Operating Systems
1 6 (54.55%) Windows
2 4 (36.36%) Apple iOS
Processes & Methodologies
1 9 (81.82%) Customer Service
2 8 (72.73%) Problem-Solving
3 4 (36.36%) ITSM
3 4 (36.36%) Proactive Maintenance
4 3 (27.27%) Service Delivery
5 1 (9.09%) User Acceptance Testing
Qualifications
1 1 (9.09%) DBS Check
System Software
1 1 (9.09%) Active Directory
Vendors
1 4 (36.36%) Google
1 4 (36.36%) MobileIron
1 4 (36.36%) Nexthink
1 4 (36.36%) ServiceNow
2 1 (9.09%) ZyXEL