Period
to 24 May 2018

The median contractor rate for a 1st Line Support was £115 per day in advertised job vacancies in the East of England during the 6 months to 24 May 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support
England > East of England
6 months to
24 May 2018
Same period 2017 Same period 2016
Rank 141 158 150
Rank change year-on-year +17 -8 -40
Contract jobs requiring a 1st Line Support 47 30 45
As % of all contract IT jobs advertised in the East of England 1.07% 0.70% 0.92%
As % of the Job Titles category 1.13% 0.73% 0.95%
Number of daily rates quoted 10 10 16
East of England median daily rate £115 £161 £116
Median daily rate % change year-on-year -28.68% +38.71% -1.06%
10th Percentile £99 £108 £102
90th Percentile £152 £186 £165
England median daily rate £120 £120 £120
Number of hourly rates quoted 24 8 20
East of England median hourly rate £12.25 £12.00 £10.50
Median hourly rate % change year-on-year +2.08% +14.29% -12.50%
10th Percentile £9.83 £9.73 £8.21
90th Percentile £13.89 £16.00 £13.50
England median hourly rate £12.50 £12.50 £12.00
% change year-on-year - +4.17% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4,176 4,095 4,729
% of contract IT jobs with a recognized job title 94.95% 95.14% 96.31%
Number of daily rates quoted 2,365 2,443 2,755
East of England median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +3.23%
10th Percentile £200 £200 £213
90th Percentile £585 £561 £566
England median daily rate £450 £430 £425
% change year-on-year +4.65% +1.18% +6.25%
Number of hourly rates quoted 284 301 372
East of England median hourly rate £16.50 £19.00 £21.50
Median hourly rate % change year-on-year -13.16% -11.63% +4.88%
10th Percentile £10.83 £10.55 £11.44
90th Percentile £46.25 £47.50 £50.68
England median hourly rate £18.51 £19.00 £19.50
% change year-on-year -2.61% -2.54% +11.40%

1st Line Support
Job Vacancy Trend in the East of England

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for 1st Line Support in the East of England

1st Line Support
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support in the East of England.

Contractor daily rate trend for 1st Line Support in the East of England

1st Line Support
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support in the East of England.

Contractor hourly rate trend for 1st Line Support in the East of England

1st Line Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the East of England region over the 6 months to 24 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +6 22 £130 -18.75% 6
Cambridgeshire -5 12 £150 +12.78% 2
Bedfordshire +2 7 - -
Essex +12 4 £109 -32.92%
Norfolk -3 1 - - 4
Suffolk - 1 £110 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 24 May 2018, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring 1st Line Support in the job title.

1 22 (46.81%) Windows
2 18 (38.30%) Microsoft Office
3 15 (31.91%) Active Directory
4 14 (29.79%) Microsoft
5 10 (21.28%) HP
6 7 (14.89%) Windows 7
6 7 (14.89%) Internet
7 6 (12.77%) Windows XP
7 6 (12.77%) Manufacturing
7 6 (12.77%) Office 365
7 6 (12.77%) Windows 10
8 5 (10.64%) OVSD
8 5 (10.64%) OpenView
8 5 (10.64%) ITIL
8 5 (10.64%) VPN
9 4 (8.51%) Cisco
9 4 (8.51%) MS Exchange
9 4 (8.51%) ITSM
10 3 (6.38%) Skype
10 3 (6.38%) Siemens NX
10 3 (6.38%) Windows 8
10 3 (6.38%) Skype for Business
10 3 (6.38%) Problem Management
10 3 (6.38%) DameWare
10 3 (6.38%) Service Management
10 3 (6.38%) Broadband
10 3 (6.38%) VoIP
10 3 (6.38%) DHCP
10 3 (6.38%) DNS
10 3 (6.38%) MPLS

1st Line Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (8.51%) MS Exchange
2 3 (6.38%) Skype for Business
3 1 (2.13%) IBM Notes
Applications
1 18 (38.30%) Microsoft Office
2 3 (6.38%) Siemens NX
3 1 (2.13%) AutoCAD
3 1 (2.13%) Microsoft Excel
Business Applications
1 2 (4.26%) Remedy ITSM
2 1 (2.13%) assyst
Cloud Services
1 6 (12.77%) Office 365
Communications & Networking
1 7 (14.89%) Internet
2 5 (10.64%) VPN
3 3 (6.38%) Broadband
3 3 (6.38%) DHCP
3 3 (6.38%) DNS
3 3 (6.38%) MPLS
3 3 (6.38%) Skype
3 3 (6.38%) VoIP
4 2 (4.26%) Wi-Fi
5 1 (2.13%) 4G
5 1 (2.13%) Remote Desktop
General
1 6 (12.77%) Manufacturing
2 2 (4.26%) Banking
2 2 (4.26%) Retail
Miscellaneous
1 3 (6.38%) NHS
2 2 (4.26%) Chip and PIN
2 2 (4.26%) Smartphone
2 2 (4.26%) Video Conferencing
3 1 (2.13%) Driving Licence
3 1 (2.13%) iPhone
3 1 (2.13%) Self-Motivation
Operating Systems
1 22 (46.81%) Windows
2 7 (14.89%) Windows 7
3 6 (12.77%) Windows 10
3 6 (12.77%) Windows XP
4 3 (6.38%) Windows 8
5 1 (2.13%) Windows Server
5 1 (2.13%) Windows Server 2008
5 1 (2.13%) Windows Server 2012
Processes & Methodologies
1 5 (10.64%) ITIL
2 4 (8.51%) ITSM
3 3 (6.38%) CAD
3 3 (6.38%) Problem Management
3 3 (6.38%) Service Management
4 1 (2.13%) Asset Management
4 1 (2.13%) Continuous Improvement
4 1 (2.13%) CRM
4 1 (2.13%) Fault Analysis
4 1 (2.13%) Hardware Maintenance
4 1 (2.13%) Incident Management
4 1 (2.13%) ITIL V3
4 1 (2.13%) Kaizen
4 1 (2.13%) Mobile Device Management
4 1 (2.13%) Service Delivery
4 1 (2.13%) Stakeholder Management
Qualifications
1 2 (4.26%) Degree
1 2 (4.26%) Microsoft Certification
1 2 (4.26%) Security Cleared
2 1 (2.13%) MCSA
Quality Assurance & Compliance
1 2 (4.26%) SLA
System Software
1 15 (31.91%) Active Directory
2 3 (6.38%) Terminal Services
Systems Management
1 5 (10.64%) OpenView
1 5 (10.64%) OVSD
2 3 (6.38%) DameWare
3 1 (2.13%) SCCM
Vendors
1 14 (29.79%) Microsoft
2 10 (21.28%) HP
3 4 (8.51%) Cisco
4 3 (6.38%) Avaya
5 2 (4.26%) Apple
5 2 (4.26%) BT
5 2 (4.26%) Remedy
6 1 (2.13%) BMC
6 1 (2.13%) Citrix
6 1 (2.13%) IBM
6 1 (2.13%) Ivanti
6 1 (2.13%) Kaspersky