Period
to 18 August 2018

The median contractor rate for a 1st Line Support was £110 per day in advertised job vacancies in the East of England during the 6 months to 18 August 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support
England > East of England
6 months to
18 Aug 2018
Same period 2017 Same period 2016
Rank 168 159 145
Rank change year-on-year -9 -14 +2
Contract jobs requiring a 1st Line Support 43 47 50
As % of all contract IT jobs advertised in the East of England 0.86% 1.00% 0.97%
As % of the Job Titles category 0.91% 1.06% 1.01%
Number of daily rates quoted 16 20 17
East of England median daily rate £110 £111 £105
Median daily rate % change year-on-year -1.12% +5.95% -4.55%
10th Percentile £101 £79 £96
90th Percentile £134 £185 £159
England median daily rate £120 £120 £115
% change year-on-year - +4.35% -11.54%
Number of hourly rates quoted 18 14 20
East of England median hourly rate £12.63 £12.50 £11.00
Median hourly rate % change year-on-year +1.00% +13.64% -8.33%
10th Percentile £10.34 £10.30 £8.25
90th Percentile £15.00 £16.00 £13.50
England median hourly rate £13.00 £12.50 £11.75
% change year-on-year +4.00% +6.38% -2.08%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4,738 4,442 4,930
% of contract IT jobs with a recognized job title 94.50% 94.09% 96.12%
Number of daily rates quoted 2,725 2,626 2,831
East of England median daily rate £425 £413 £400
Median daily rate % change year-on-year +3.03% +3.13% +6.67%
10th Percentile £194 £208 £200
90th Percentile £582 £575 £538
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 319 352 369
East of England median hourly rate £17.25 £17.50 £20.00
Median hourly rate % change year-on-year -1.43% -12.50% -2.44%
10th Percentile £11.50 £10.96 £11.17
90th Percentile £47.50 £45.90 £46.00
England median hourly rate £18.50 £18.50 £19.00
% change year-on-year - -2.63% +6.83%

1st Line Support
Job Vacancy Trend in the East of England

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for 1st Line Support in the East of England

1st Line Support
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support in the East of England.

Contractor daily rate trend for 1st Line Support in the East of England

1st Line Support
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support in the East of England.

Contractor hourly rate trend for 1st Line Support in the East of England

1st Line Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the East of England region over the 6 months to 18 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +5 21 £121 +15.48% 5
Cambridgeshire +4 12 £133 +6.00% 3
Essex +1 5 £103 -6.82% 2
Suffolk -18 2 £110 +23.94% 2
Bedfordshire - 2 - - 1
Norfolk +12 1 - - 1
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 18 August 2018, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring 1st Line Support in the job title.

1 22 (51.16%) Windows
2 16 (37.21%) Microsoft
3 15 (34.88%) Microsoft Office
4 13 (30.23%) Active Directory
5 8 (18.60%) Windows 7
6 7 (16.28%) SLA
6 7 (16.28%) Office 365
6 7 (16.28%) Windows 10
7 5 (11.63%) Skype for Business
7 5 (11.63%) Skype
8 4 (9.30%) Security Cleared
8 4 (9.30%) HP
8 4 (9.30%) ITIL
9 3 (6.98%) Windows 8
9 3 (6.98%) Remedy
9 3 (6.98%) VPN
9 3 (6.98%) Cisco
9 3 (6.98%) Retail
10 2 (4.65%) Wi-Fi
10 2 (4.65%) Internet
10 2 (4.65%) Service Delivery
10 2 (4.65%) BT
10 2 (4.65%) Incident Management
10 2 (4.65%) Problem Management
10 2 (4.65%) Video Conferencing
10 2 (4.65%) SC Cleared
10 2 (4.65%) VoIP
10 2 (4.65%) Microsoft Excel
10 2 (4.65%) Apple
10 2 (4.65%) Chip and PIN

1st Line Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (11.63%) Skype for Business
2 1 (2.33%) IBM Notes
2 1 (2.33%) SharePoint
Applications
1 15 (34.88%) Microsoft Office
2 2 (4.65%) Microsoft Excel
3 1 (2.33%) AutoCAD
Cloud Services
1 7 (16.28%) Office 365
Communications & Networking
1 5 (11.63%) Skype
2 3 (6.98%) VPN
3 2 (4.65%) Internet
3 2 (4.65%) VoIP
3 2 (4.65%) Wi-Fi
4 1 (2.33%) Firewall
4 1 (2.33%) Remote Desktop
4 1 (2.33%) Wireless
General
1 3 (6.98%) Retail
2 2 (4.65%) Banking
3 1 (2.33%) Manufacturing
Miscellaneous
1 2 (4.65%) Chip and PIN
1 2 (4.65%) Video Conferencing
2 1 (2.33%) iPhone
2 1 (2.33%) NHS
2 1 (2.33%) Self-Motivation
Operating Systems
1 22 (51.16%) Windows
2 8 (18.60%) Windows 7
3 7 (16.28%) Windows 10
4 3 (6.98%) Windows 8
5 1 (2.33%) Windows Server
5 1 (2.33%) Windows Server 2008
5 1 (2.33%) Windows Server 2012
5 1 (2.33%) Windows XP
Processes & Methodologies
1 4 (9.30%) ITIL
2 2 (4.65%) Incident Management
2 2 (4.65%) Problem Management
2 2 (4.65%) Service Delivery
3 1 (2.33%) Continuous Improvement
3 1 (2.33%) Fault Analysis
3 1 (2.33%) Hardware Maintenance
3 1 (2.33%) ITSM
3 1 (2.33%) Kaizen
3 1 (2.33%) Mathematics
3 1 (2.33%) Mobile Device Management
3 1 (2.33%) Problem-Solving
3 1 (2.33%) Service Management
3 1 (2.33%) Stakeholder Management
Qualifications
1 4 (9.30%) Security Cleared
2 2 (4.65%) SC Cleared
3 1 (2.33%) MCP
3 1 (2.33%) Microsoft Certification
Quality Assurance & Compliance
1 7 (16.28%) SLA
System Software
1 13 (30.23%) Active Directory
2 1 (2.33%) Terminal Services
Systems Management
1 1 (2.33%) DameWare
1 1 (2.33%) Microsoft Intune
1 1 (2.33%) OpenView
1 1 (2.33%) OVSD
1 1 (2.33%) SCCM
Vendors
1 16 (37.21%) Microsoft
2 4 (9.30%) HP
3 3 (6.98%) Cisco
3 3 (6.98%) Remedy
4 2 (4.65%) Apple
4 2 (4.65%) BT
5 1 (2.33%) Citrix
5 1 (2.33%) IBM
5 1 (2.33%) Ivanti
5 1 (2.33%) NetApp
5 1 (2.33%) Trend Micro