The median contractor rate for a 1st Line Support was £115 per day in advertised job vacancies in England during the 3 months to 28 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support
UK / England
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 412 398 331
Rank change year-on-year -14 -67  
Contract jobs requiring a 1st Line Support 173 221 304
As % of all contract IT jobs advertised in England 0.42% 0.45% 0.62%
As % of the Job Titles category 0.44% 0.47% 0.65%
Number of daily rates quoted 85 74 97
Median daily rate £115 £120 £125
Median daily rate % change year-on-year -4.16% -4.00%  
90% offered a daily rate of more than £90 £97 £81
10% offered a daily rate of more than £171 £186 £190
UK excluding London median daily rate £113 £115 £125
% change year-on-year -2.17% -8.00%  
Number of hourly rates quoted 56 101 129
Median hourly rate £13.13 £12.00 £12.00
Median hourly rate % change year-on-year +9.37% -  
90% offered a hourly rate of more than £10.00 £9.00 £9.50
10% offered a hourly rate of more than £16.25 £15.50 £17.00
UK excluding London median hourly rate £12.75 £12.00 £11.93
% change year-on-year +6.27% +0.60%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
England
Contract job vacancies with a job title containing a recognized job role 39444 47062 46529
As % of all contract IT job vacancies advertised in England 94.81% 95.27% 94.84%
Number of daily rates quoted 25724 30895 28569
Median daily rate £435 £425 £400
Median daily rate % change year-on-year +2.35% +6.25%  
90% offered a daily rate of more than £265 £263 £248
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1347 1459 1887
Median hourly rate £18.40 £18.50 £17.50
Median hourly rate % change year-on-year -0.54% +5.71%  
90% offered a hourly rate of more than £11.25 £11.30 £11.00
10% offered a hourly rate of more than £47.00 £47.50 £42.50
UK excluding London median hourly rate £17.50 £19.63 £17.00
% change year-on-year -10.82% +15.44%  

1st Line Support
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured 1st Line Support in the job title.

Job vacancy trend for 1st Line Support in England

1st Line Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support in England.

Contractor daily rate trend for 1st Line Support in England

1st Line Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 1st Line Support in England over the 3 months to 28 March 2017.

Contractor daily rate histogram for 1st Line Support in England

1st Line Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support in England.

Contractor hourly rate trend for 1st Line Support in England

1st Line Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 1st Line Support in England over the 3 months to 28 March 2017.

Contractor hourly rate histogram for 1st Line Support in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -2 57 £120 -17.24% 14
London +5 39 £123 -5.76% 15
West Midlands +23 21 £100 -32.77% 5
South West +2 18 £113 +2.27% 6
North West +22 15 £135 +22.72% 16
Yorkshire +1 10 £113 +25.00% 3
East of England -2 9 £160 +45.45% 7
East Midlands -11 2 £100 -46.66% 6
North East -16 2 - - 2
1st Line Support
UK

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 28 March 2017, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 1st Line Support in the job title.

1 250 (60.68%) Windows
2 194 (47.09%) Active Directory
3 147 (35.68%) MS Office
4 137 (33.25%) Microsoft
5 118 (28.64%) Windows 7
6 70 (16.99%) ITIL
7 64 (15.53%) MS Excel
8 40 (9.71%) SLA
8 40 (9.71%) Citrix
9 32 (7.77%) Windows 10
9 32 (7.77%) Apple
9 32 (7.77%) Windows XP
10 30 (7.28%) VMware
10 30 (7.28%) Windows Server
11 25 (6.07%) Incident Management
11 25 (6.07%) MS Exchange
11 25 (6.07%) Windows 8
12 23 (5.58%) Service Management
12 23 (5.58%) TCP/IP
13 22 (5.34%) Office 365
14 21 (5.10%) VPN
14 21 (5.10%) Service Delivery
14 21 (5.10%) Windows Server 2008
14 21 (5.10%) Time Management
15 20 (4.85%) VMware Infrastructure
16 19 (4.61%) Blackberry
16 19 (4.61%) Security Cleared
16 19 (4.61%) Analytical Skills
17 18 (4.37%) LAN
18 17 (4.13%) Firewall

1st Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (6.07%) MS Exchange
2 14 (3.40%) IBM Notes
3 8 (1.94%) SharePoint
3 8 (1.94%) Skype for Business
4 6 (1.46%) Exchange Server 2010
5 5 (1.21%) Blackberry Enterprise Server
6 3 (0.73%) Exchange Server 2007
6 3 (0.73%) Moodle
7 2 (0.49%) Exchange Server 2003
7 2 (0.49%) IIS
8 1 (0.24%) CMS
8 1 (0.24%) Exchange Server 2013
8 1 (0.24%) IBM Domino
Applications
1 147 (35.68%) MS Office
2 64 (15.53%) MS Excel
3 8 (1.94%) Spreadsheet
4 5 (1.21%) MS PowerPoint
Business Applications
1 1 (0.24%) Dynamics CRM
1 1 (0.24%) Dynamics NAV
1 1 (0.24%) Remedy ITSM
1 1 (0.24%) SAP FI
Cloud Services
1 22 (5.34%) Office 365
2 9 (2.18%) Microsoft Azure
3 4 (0.97%) Google Drive
4 1 (0.24%) G Suite
4 1 (0.24%) Mimecast
4 1 (0.24%) SaaS
Communications & Networking
1 23 (5.58%) TCP/IP
2 21 (5.10%) VPN
3 18 (4.37%) LAN
4 17 (4.13%) Firewall
5 16 (3.88%) Internet
6 15 (3.64%) WAN
6 15 (3.64%) Wireless
7 14 (3.40%) VoIP
8 12 (2.91%) DNS
9 9 (2.18%) DHCP
10 7 (1.70%) Skype
11 6 (1.46%) Broadband
11 6 (1.46%) Remote Desktop
12 5 (1.21%) ATM
12 5 (1.21%) VLAN
13 4 (0.97%) Intranet
14 3 (0.73%) ICMP
14 3 (0.73%) MPLS
14 3 (0.73%) OSPF
14 3 (0.73%) RSVP
Database & Business Intelligence
1 3 (0.73%) SQL Server
2 2 (0.49%) Oracle Database
2 2 (0.49%) RDBMS
2 2 (0.49%) Relational Database
3 1 (0.24%) MS Access
3 1 (0.24%) Oracle Reports
3 1 (0.24%) SQL Server 2008
3 1 (0.24%) SQL Server 2012
Development Applications
1 5 (1.21%) JIRA
2 2 (0.49%) SQL Server Management Studio (SSMS)
General
1 17 (4.13%) Finance
1 17 (4.13%) Law
2 12 (2.91%) Telecoms
3 10 (2.43%) Legal
4 8 (1.94%) Retail
5 5 (1.21%) Spanish Language
6 3 (0.73%) Advertising
6 3 (0.73%) Banking
6 3 (0.73%) Marketing
6 3 (0.73%) Portuguese Language
7 2 (0.49%) Dutch Language
7 2 (0.49%) Electronics
7 2 (0.49%) French Language
7 2 (0.49%) German Language
7 2 (0.49%) Manufacturing
7 2 (0.49%) Military
8 1 (0.24%) Investment Banking
8 1 (0.24%) Italian Language
8 1 (0.24%) Multimedia
8 1 (0.24%) Polish Language
Libraries, Frameworks & Software Standards
1 3 (0.73%) HTML
1 3 (0.73%) Middleware
1 3 (0.73%) X-Windows
2 1 (0.24%) .NET
2 1 (0.24%) HTML5
Miscellaneous
1 19 (4.61%) Analytical Skills
1 19 (4.61%) Blackberry
2 12 (2.91%) iPhone
3 11 (2.67%) NHS
3 11 (2.67%) Smartphone
4 7 (1.70%) Video Conferencing
5 6 (1.46%) EPoS
5 6 (1.46%) Fat Client
5 6 (1.46%) Management Information System
5 6 (1.46%) Thin Client
6 4 (0.97%) Computer Science
6 4 (0.97%) Handset
6 4 (0.97%) iPad
6 4 (0.97%) IPTV
7 3 (0.73%) e-Learning
7 3 (0.73%) Over-the-Top Content
7 3 (0.73%) STB
7 3 (0.73%) Video on Demand
8 2 (0.49%) Device Driver
8 2 (0.49%) Driving Licence
Operating Systems
1 250 (60.68%) Windows
2 118 (28.64%) Windows 7
3 32 (7.77%) Windows 10
3 32 (7.77%) Windows XP
4 30 (7.28%) Windows Server
5 25 (6.07%) Windows 8
6 21 (5.10%) Windows Server 2008
7 15 (3.64%) Android
8 12 (2.91%) Apple iOS
9 10 (2.43%) Mac OS X
10 9 (2.18%) Windows Server 2012
11 6 (1.46%) Linux
11 6 (1.46%) Mac OS
11 6 (1.46%) Windows 2000
12 4 (0.97%) Windows Server 2003
13 3 (0.73%) Windows Vista
14 2 (0.49%) Unix
14 2 (0.49%) Windows Mobile
Processes & Methodologies
1 70 (16.99%) ITIL
2 25 (6.07%) Incident Management
3 23 (5.58%) Service Management
4 21 (5.10%) Service Delivery
4 21 (5.10%) Time Management
5 14 (3.40%) Network Management
6 8 (1.94%) Migration
7 7 (1.70%) ITSM
8 6 (1.46%) Root Cause Analysis
9 5 (1.21%) Asset Management
10 4 (0.97%) Problem Management
11 3 (0.73%) CRM
11 3 (0.73%) ITIL V3
11 3 (0.73%) Network Architecture
11 3 (0.73%) Software Deployment
12 2 (0.49%) Customer Engagement
12 2 (0.49%) Email Management
12 2 (0.49%) ERP
12 2 (0.49%) Infrastructure Monitoring
12 2 (0.49%) Presales
Programming Languages
1 11 (2.67%) SQL
2 2 (0.49%) Java
2 2 (0.49%) T-SQL
3 1 (0.24%) C#
3 1 (0.24%) JavaScript
3 1 (0.24%) PowerShell
Qualifications
1 19 (4.61%) Security Cleared
2 16 (3.88%) DBS Check
2 16 (3.88%) SC Cleared
3 9 (2.18%) Degree
3 9 (2.18%) Microsoft Certification
4 7 (1.70%) CCNA
4 7 (1.70%) Cisco Certification
5 6 (1.46%) MCP
6 5 (1.21%) MOS
7 4 (0.97%) CCIP
7 4 (0.97%) CCNP
7 4 (0.97%) ITIL Certification
8 3 (0.73%) CTC Cleared
8 3 (0.73%) DV Cleared
8 3 (0.73%) JNCIA
9 2 (0.49%) A+ Certification
9 2 (0.49%) ITIL Foundation Certificate
10 1 (0.24%) BPSS Clearance
10 1 (0.24%) MCSA
10 1 (0.24%) MCSE
Quality Assurance & Compliance
1 40 (9.71%) SLA
2 1 (0.24%) Disclosure Scotland
System Software
1 194 (47.09%) Active Directory
2 20 (4.85%) VMware Infrastructure
3 5 (1.21%) Hyper-V
4 2 (0.49%) XenApp
5 1 (0.24%) Microsoft Virtual Server
5 1 (0.24%) Terminal Services
5 1 (0.24%) Virtual Machines
5 1 (0.24%) Virtual Servers
Systems Management
1 4 (0.97%) SCCM
2 3 (0.73%) DameWare
3 2 (0.49%) AirWatch
3 2 (0.49%) Nagios
4 1 (0.24%) Forefront Identity Manager
4 1 (0.24%) Jamf Pro
4 1 (0.24%) ServiceCenter
4 1 (0.24%) ZENworks
Vendors
1 137 (33.25%) Microsoft
2 40 (9.71%) Citrix
3 32 (7.77%) Apple
4 30 (7.28%) VMware
5 16 (3.88%) Cisco
6 14 (3.40%) Lotus
7 13 (3.16%) HP
8 10 (2.43%) ServiceNow
9 8 (1.94%) LANDesk
10 7 (1.70%) Google
11 5 (1.21%) Oracle
11 5 (1.21%) SAP
12 4 (0.97%) Avaya
12 4 (0.97%) Juniper
12 4 (0.97%) Remedy
13 3 (0.73%) Huawei
14 2 (0.49%) Dell
14 2 (0.49%) Fujitsu
15 1 (0.24%) Compaq
15 1 (0.24%) Intel
Coventry, West Midlands (County)
QUANTICA
Rate: £11 - £14 per hour
Posted: 15 hours ago
Leicester, Leicestershire
Oscar
Rate: £70 - £120 per day
Posted: 5 days ago
Coventry, West Midlands (County)
QUANTICA
Rate: market rates
Posted: 3 days ago
Petersfield, Hampshire
Spectrum IT Recruitment (South) Ltd
Rate: £90 - £100 per day
Posted: 6 days ago
Bordon, Hampshire
Austin Fraser
Rate: £12 - £15 per hour
Posted: 6 days ago
Chester, Cheshire
Oscar
Rate: £10 - £12 per hour
Posted: 6 days ago
Cheltenham, Gloucestershire
Opus Recruitment Solutions Ltd
Rate: £100 - £130 per day
Posted: 6 days ago
London
Lorien Resourcing
Rate: £100 - £120 per annum
Posted: 15 hours ago
Bracknell, Berkshire
Venturi
Rate: £15 - £17 per hour
Posted: 3 days ago