The median contractor rate for a 1st Line Support was £120 per day in advertised job vacancies in England during the 3 months to 24 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support
UK / England
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 392 419 337
Rank change year-on-year +27 -82  
Contract jobs requiring a 1st Line Support 192 217 314
As % of all contract IT jobs advertised in England 0.45% 0.44% 0.62%
As % of the Job Titles category 0.48% 0.46% 0.65%
Number of daily rates quoted 91 74 77
Median daily rate £120 £116 £126
Median daily rate % change year-on-year +3.89% -8.51%  
90% offered a daily rate of more than £97 £100 £90
10% offered a daily rate of more than £188 £207 £190
UK excluding London median daily rate £115 £115 £123
% change year-on-year - -6.12%  
Number of hourly rates quoted 67 96 171
Median hourly rate £12.50 £11.75 £12.00
Median hourly rate % change year-on-year +6.38% -2.08%  
90% offered a hourly rate of more than £10.80 £9.82 £9.00
10% offered a hourly rate of more than £16.00 £15.00 £16.83
UK excluding London median hourly rate £12.45 £11.50 £12.00
% change year-on-year +8.26% -4.16%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
England
Contract job vacancies with a job title containing a recognized job role 40228 46925 48391
As % of all contract IT job vacancies advertised in England 94.73% 95.04% 94.83%
Number of daily rates quoted 26246 30992 30918
Median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25%  
90% offered a daily rate of more than £275 £263 £250
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £400 £370
% change year-on-year - +8.10%  
Number of hourly rates quoted 1226 1370 1877
Median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year +2.85% +6.06%  
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £43.50 £40.00
UK excluding London median hourly rate £17.50 £17.48 £16.00
% change year-on-year +0.14% +9.21%  

1st Line Support
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured 1st Line Support in the job title.

Job vacancy trend for 1st Line Support in England

1st Line Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support in England.

Contractor daily rate trend for 1st Line Support in England

1st Line Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 1st Line Support in England over the 3 months to 24 June 2017.

Contractor daily rate histogram for 1st Line Support in England

1st Line Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support in England.

Contractor hourly rate trend for 1st Line Support in England

1st Line Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 1st Line Support in England over the 3 months to 24 June 2017.

Contractor hourly rate histogram for 1st Line Support in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +24 55 £123 -3.92% 8
London +24 44 £123 +2.08% 16
East of England -12 26 £109 -6.45% 9
North West +15 20 £135 +18.68% 6
South West +1 16 £118 -2.08% 3
West Midlands +26 15 £115 +10.84% 2
East Midlands -5 9 £120 - 3
Yorkshire +12 7 £110 -4.34% 3
1st Line Support
UK

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 June 2017, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 1st Line Support in the job title.

1 207 (56.56%) Windows
2 169 (46.17%) Active Directory
3 124 (33.88%) Microsoft
4 105 (28.69%) Microsoft Office
5 99 (27.05%) Windows 7
6 69 (18.85%) ITIL
7 44 (12.02%) Office 365
8 38 (10.38%) SLA
9 36 (9.84%) Windows 10
10 30 (8.20%) Windows XP
11 28 (7.65%) Apple
12 26 (7.10%) Citrix
12 26 (7.10%) Security Cleared
12 26 (7.10%) Windows 8
12 26 (7.10%) Windows Server
13 24 (6.56%) VPN
13 24 (6.56%) Service Management
14 23 (6.28%) SC Cleared
15 21 (5.74%) MS Exchange
16 20 (5.46%) LAN
16 20 (5.46%) Android
16 20 (5.46%) Incident Management
17 19 (5.19%) Finance
18 18 (4.92%) Microsoft Excel
18 18 (4.92%) VMware
19 17 (4.64%) Windows Server 2008
19 17 (4.64%) TCP/IP
19 17 (4.64%) Analytical Skills
20 16 (4.37%) WAN
21 15 (4.10%) Cisco

1st Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (5.74%) MS Exchange
2 14 (3.83%) IBM Notes
3 5 (1.37%) Exchange Server 2007
3 5 (1.37%) SharePoint
3 5 (1.37%) Skype for Business
4 4 (1.09%) Blackberry Enterprise Server
4 4 (1.09%) IIS
5 3 (0.82%) Exchange Server 2003
5 3 (0.82%) Exchange Server 2010
6 1 (0.27%) Apache
6 1 (0.27%) CMS
6 1 (0.27%) Exchange Server 2013
6 1 (0.27%) IBM Domino
Applications
1 105 (28.69%) Microsoft Office
2 18 (4.92%) Microsoft Excel
3 8 (2.19%) Microsoft PowerPoint
4 4 (1.09%) Spreadsheet
5 3 (0.82%) MS Visio
Business Applications
1 4 (1.09%) Remedy ITSM
2 1 (0.27%) Dynamics CRM
2 1 (0.27%) Oracle EBS
Cloud Services
1 44 (12.02%) Office 365
2 7 (1.91%) Google Drive
3 3 (0.82%) Microsoft Azure
Communications & Networking
1 24 (6.56%) VPN
2 20 (5.46%) LAN
3 17 (4.64%) TCP/IP
4 16 (4.37%) WAN
5 13 (3.55%) Internet
6 10 (2.73%) Firewall
6 10 (2.73%) Wireless
7 7 (1.91%) DNS
7 7 (1.91%) VoIP
8 6 (1.64%) Broadband
8 6 (1.64%) DHCP
9 4 (1.09%) Network Security
9 4 (1.09%) VLAN
9 4 (1.09%) Wi-Fi
10 3 (0.82%) ATM
10 3 (0.82%) Intranet
10 3 (0.82%) Skype
11 2 (0.55%) FTP
11 2 (0.55%) LDAP
11 2 (0.55%) SSL
Database & Business Intelligence
1 2 (0.55%) Oracle Database
1 2 (0.55%) SQL Server
2 1 (0.27%) MS Access
2 1 (0.27%) SQL Server 2005
2 1 (0.27%) SQL Server 2008
2 1 (0.27%) SQL Server 2012
Development Applications
1 8 (2.19%) JIRA
General
1 19 (5.19%) Finance
2 9 (2.46%) Law
2 9 (2.46%) Retail
3 7 (1.91%) Banking
3 7 (1.91%) Legal
3 7 (1.91%) Telecoms
4 4 (1.09%) Advertising
5 3 (0.82%) French Language
5 3 (0.82%) Front Office
5 3 (0.82%) Pharmaceutical
6 2 (0.55%) Electronics
6 2 (0.55%) Manufacturing
6 2 (0.55%) Military
6 2 (0.55%) Portuguese Language
6 2 (0.55%) Spanish Language
7 1 (0.27%) Investment Banking
7 1 (0.27%) Italian Language
7 1 (0.27%) Local Government
7 1 (0.27%) Marketing
7 1 (0.27%) Multimedia
Libraries, Frameworks & Software Standards
1 1 (0.27%) .NET
1 1 (0.27%) HTML
1 1 (0.27%) HTML5
1 1 (0.27%) Middleware
Miscellaneous
1 17 (4.64%) Analytical Skills
2 12 (3.28%) iPhone
3 11 (3.01%) Blackberry
4 9 (2.46%) NHS
4 9 (2.46%) Smartphone
5 7 (1.91%) Video Conferencing
6 6 (1.64%) Management Information System
7 5 (1.37%) Fat Client
7 5 (1.37%) Thin Client
8 4 (1.09%) Computer Science
8 4 (1.09%) Data Centre
8 4 (1.09%) Device Driver
8 4 (1.09%) Handset
9 3 (0.82%) CMDB
10 2 (0.55%) Driving Licence
10 2 (0.55%) iPad
10 2 (0.55%) Mobile App
10 2 (0.55%) Replication
11 1 (0.27%) IPTV
11 1 (0.27%) STB
Operating Systems
1 207 (56.56%) Windows
2 99 (27.05%) Windows 7
3 36 (9.84%) Windows 10
4 30 (8.20%) Windows XP
5 26 (7.10%) Windows 8
5 26 (7.10%) Windows Server
6 20 (5.46%) Android
7 17 (4.64%) Windows Server 2008
8 12 (3.28%) Apple iOS
9 9 (2.46%) Windows Server 2012
10 7 (1.91%) Mac OS X
11 4 (1.09%) Windows Server 2003
12 3 (0.82%) Windows 2000
12 3 (0.82%) Windows Mobile
13 2 (0.55%) Linux
14 1 (0.27%) Mac OS
14 1 (0.27%) Windows Vista
Processes & Methodologies
1 69 (18.85%) ITIL
2 24 (6.56%) Service Management
3 20 (5.46%) Incident Management
4 11 (3.01%) Time Management
5 10 (2.73%) ITSM
5 10 (2.73%) Migration
6 9 (2.46%) Service Delivery
7 7 (1.91%) Network Management
8 5 (1.37%) Asset Management
8 5 (1.37%) Break/Fix
8 5 (1.37%) Root Cause Analysis
9 4 (1.09%) ITIL V3
10 3 (0.82%) Configuration Management
10 3 (0.82%) Customer Requirements
10 3 (0.82%) Mathematics
10 3 (0.82%) Mentoring
11 2 (0.55%) Business Intelligence
11 2 (0.55%) Change Management
11 2 (0.55%) CRM
11 2 (0.55%) Project Management
Programming Languages
1 12 (3.28%) SQL
2 2 (0.55%) PowerShell
3 1 (0.27%) C
3 1 (0.27%) C#
3 1 (0.27%) JavaScript
Qualifications
1 26 (7.10%) Security Cleared
2 23 (6.28%) SC Cleared
3 10 (2.73%) DBS Check
3 10 (2.73%) Degree
4 9 (2.46%) MCP
5 8 (2.19%) Microsoft Certification
6 6 (1.64%) DV Cleared
7 5 (1.37%) ITIL Certification
8 4 (1.09%) A+ Certification
8 4 (1.09%) MCSE
9 3 (0.82%) Computer Science Degree
9 3 (0.82%) CTC Cleared
10 2 (0.55%) CCNA
10 2 (0.55%) Cisco Certification
10 2 (0.55%) MOS
11 1 (0.27%) CCIP
11 1 (0.27%) CCNP
11 1 (0.27%) ECDL
11 1 (0.27%) MCSA
11 1 (0.27%) Network+ Certification
Quality Assurance & Compliance
1 38 (10.38%) SLA
2 2 (0.55%) ISO/IEC 20000
3 1 (0.27%) Disclosure Scotland
System Software
1 169 (46.17%) Active Directory
2 13 (3.55%) VMware Infrastructure
3 6 (1.64%) Hyper-V
4 3 (0.82%) Virtual Desktop
5 2 (0.55%) XenApp
6 1 (0.27%) Microsoft Virtual Server
6 1 (0.27%) Terminal Services
6 1 (0.27%) Virtual Servers
Systems Management
1 9 (2.46%) SCCM
2 1 (0.27%) AirWatch
2 1 (0.27%) DameWare
2 1 (0.27%) Jamf Pro
2 1 (0.27%) Systems Management Server (SMS)
2 1 (0.27%) Tivoli
2 1 (0.27%) Tivoli Storage Manager
2 1 (0.27%) Unicenter
Vendors
1 124 (33.88%) Microsoft
2 28 (7.65%) Apple
3 26 (7.10%) Citrix
4 18 (4.92%) VMware
5 15 (4.10%) Cisco
6 14 (3.83%) HP
6 14 (3.83%) Lotus
7 13 (3.55%) ServiceNow
8 12 (3.28%) Google
9 8 (2.19%) Remedy
9 8 (2.19%) SAP
10 5 (1.37%) Dell
10 5 (1.37%) LANDesk
10 5 (1.37%) Oracle
11 2 (0.55%) McAfee
11 2 (0.55%) Mitel
11 2 (0.55%) SolarWinds
12 1 (0.27%) Altiris
12 1 (0.27%) Intel
12 1 (0.27%) Sophos
Maldon, Essex
Austin Fraser
Rate: £13.00
Posted: Yesterday
Central London / West End
Eaglecliff
Rate: Up to £32,850 per annum c.£125 PAYE per day / £165 Ltd Co per day
Posted: 23 hours ago
Peterborough, Cambridgeshire
Interaction Recruitment PLC
Rate: £17500 - £19500
Posted: 3 days ago
Cambridge, Cambridgeshire
TEKsystems
Rate: £120 - £130 per day
Posted: 3 days ago
London
Harris Global
Rate: Unspecified Market rate
Posted: 5 days ago
London
Hays Specialist Recruitment Ltd
Rate: £15.10 per hour
Posted: 4 days ago
London
Venturi
Rate: £0.00 per annum
Posted: 4 days ago
Newcastle Upon Tyne, Tyne and Wear
Solutions Recruitment
Rate: From £18,000 to £18,000 per annum
Posted: 2 days ago
London
G2 Recruitment Solutions
Rate: £12 - £14 per hour + Benefits
Posted: 4 days ago