Period
to 24 November 2017

The median contractor rate for a 1st Line Support was £120 per day in advertised job vacancies in England during the 6 months to 24 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support
UK > England
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 459 448 386
Rank change year-on-year -11 -62 -75
Contract jobs requiring a 1st Line Support 454 468 620
As % of all contract IT jobs advertised in England 0.48% 0.48% 0.59%
As % of the Job Titles category 0.51% 0.51% 0.62%
Number of daily rates quoted 245 176 199
England median daily rate £120 £115 £120
Median daily rate % change year-on-year +4.35% -4.17% -4.00%
10th Percentile £95 £91 £83
90th Percentile £176 £195 £199
UK median daily rate £120 £115 £120
% change year-on-year +4.35% -4.17% -
Number of hourly rates quoted 137 185 293
England median hourly rate £12.33 £12.00 £12.00
Median hourly rate % change year-on-year +2.75% - +4.35%
10th Percentile £9.42 £9.00 £8.96
90th Percentile £17.00 £16.13 £18.52
UK median hourly rate £12.00 £12.00 £12.00

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 89838 92421 99413
% of contract IT jobs with a recognized job title 94.76% 94.75% 95.00%
Number of daily rates quoted 59916 60828 64292
England median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £263 £256 £250
90th Percentile £630 £600 £600
UK median daily rate £450 £425 £400
% change year-on-year +5.88% +6.25% -
Number of hourly rates quoted 2650 3012 3838
England median hourly rate £18.50 £18.50 £18.00
Median hourly rate % change year-on-year - +2.78% +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.85 £46.94 £45.00
UK median hourly rate £18.69 £18.00 £18.00
% change year-on-year +3.81% - +9.09%

1st Line Support
Job Vacancy Trend in England

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support in England

1st Line Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support in England.

Contractor daily rate trend for 1st Line Support in England

1st Line Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 1st Line Support in England over the 6 months to 24 November 2017.

Contractor daily rate histogram for 1st Line Support in England

1st Line Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support in England.

Contractor hourly rate trend for 1st Line Support in England

1st Line Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 1st Line Support in England over the 6 months to 24 November 2017.

Contractor hourly rate histogram for 1st Line Support in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +12 140 £120 +6.67% 21
London -18 119 £125 -3.85% 10
North of England +51 71 £112 +6.67% 10
East of England 0 51 £110 +10.00% 6
North West +40 42 £115 +9.52% 6
Midlands +21 39 £115 -6.12% 7
South West 0 33 £125 +13.64% 2
Yorkshire +19 25 £110 - 3
West Midlands +14 25 £115 +3.37% 5
East Midlands -5 14 £120 -10.93% 2
North East +53 4 - - 1
1st Line Support
UK

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 November 2017, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 1st Line Support in the job title.

1 252 (55.51%) Windows
2 231 (50.88%) Active Directory
3 193 (42.51%) Microsoft
4 139 (30.62%) Microsoft Office
5 109 (24.01%) Windows 7
6 100 (22.03%) ITIL
7 68 (14.98%) Office 365
7 68 (14.98%) Windows 10
8 62 (13.66%) SLA
9 51 (11.23%) Service Management
10 43 (9.47%) MS Exchange
11 41 (9.03%) Windows Server
12 36 (7.93%) Citrix
13 30 (6.61%) Microsoft Excel
13 30 (6.61%) Security Cleared
13 30 (6.61%) Android
14 27 (5.95%) VMware
14 27 (5.95%) Windows 8
15 26 (5.73%) Analytical Skills
16 25 (5.51%) Finance
16 25 (5.51%) Incident Management
17 24 (5.29%) SC Cleared
17 24 (5.29%) ITSM
18 22 (4.85%) HP
18 22 (4.85%) Smartphone
18 22 (4.85%) Microsoft PowerPoint
18 22 (4.85%) Apple iOS
19 20 (4.41%) LAN
20 19 (4.19%) WAN
20 19 (4.19%) Windows Server 2008

1st Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (9.47%) MS Exchange
2 13 (2.86%) Exchange Server 2010
2 13 (2.86%) Skype for Business
3 11 (2.42%) Exchange Server 2007
4 7 (1.54%) SharePoint
5 5 (1.10%) Blackberry Enterprise Server
6 2 (0.44%) Exchange Server 2013
6 2 (0.44%) IBM Notes
6 2 (0.44%) IIS
6 2 (0.44%) MS Project Server
7 1 (0.22%) Apache
7 1 (0.22%) SharePoint 2013
Applications
1 139 (30.62%) Microsoft Office
2 30 (6.61%) Microsoft Excel
3 22 (4.85%) Microsoft PowerPoint
4 4 (0.88%) Microsoft Project
5 1 (0.22%) MS Visio
Business Applications
1 4 (0.88%) Dynamics CRM
1 4 (0.88%) Oracle Retail
2 1 (0.22%) assyst
2 1 (0.22%) Eikon
2 1 (0.22%) RMDS
Cloud Services
1 68 (14.98%) Office 365
2 13 (2.86%) Google Drive
3 6 (1.32%) Microsoft Azure
4 3 (0.66%) Azure Active Directory
5 1 (0.22%) Amazon AWS
5 1 (0.22%) IaaS
5 1 (0.22%) Mimecast
5 1 (0.22%) PaaS
5 1 (0.22%) SaaS
Communications & Networking
1 20 (4.41%) LAN
2 19 (4.19%) WAN
3 16 (3.52%) DNS
4 14 (3.08%) DHCP
5 13 (2.86%) TCP/IP
6 12 (2.64%) Internet
7 11 (2.42%) Remote Desktop
7 11 (2.42%) SMS
7 11 (2.42%) VPN
8 9 (1.98%) IP Telephony
9 8 (1.76%) VoIP
9 8 (1.76%) Wireless
10 7 (1.54%) Skype
11 6 (1.32%) Broadband
12 4 (0.88%) Intranet
12 4 (0.88%) Structured Cabling
12 4 (0.88%) Wi-Fi
13 3 (0.66%) Firewall
13 3 (0.66%) WebEx
14 2 (0.44%) CTI
Database & Business Intelligence
1 4 (0.88%) SQL Server
2 2 (0.44%) DB2
2 2 (0.44%) Informix
3 1 (0.22%) MS Access
Development Applications
1 13 (2.86%) JIRA
General
1 25 (5.51%) Finance
2 18 (3.96%) Banking
3 13 (2.86%) Retail
4 10 (2.20%) Law
5 9 (1.98%) French Language
5 9 (1.98%) German Language
6 5 (1.10%) Back Office
6 5 (1.10%) Legal
6 5 (1.10%) Pharmaceutical
7 4 (0.88%) Italian Language
7 4 (0.88%) Portuguese Language
7 4 (0.88%) Spanish Language
8 3 (0.66%) Dutch Language
8 3 (0.66%) Financial Institution
8 3 (0.66%) Marketing
8 3 (0.66%) Russian Language
9 2 (0.44%) Advertising
9 2 (0.44%) Front Office
9 2 (0.44%) Manufacturing
9 2 (0.44%) Publishing
Libraries, Frameworks & Software Standards
1 2 (0.44%) HTML
2 1 (0.22%) .NET
2 1 (0.22%) CSS
2 1 (0.22%) HTML5
Miscellaneous
1 26 (5.73%) Analytical Skills
2 22 (4.85%) Smartphone
3 17 (3.74%) Blackberry
4 13 (2.86%) iPhone
5 9 (1.98%) Driving Licence
5 9 (1.98%) NHS
5 9 (1.98%) Video Conferencing
6 8 (1.76%) Management Information System
7 6 (1.32%) iPad
8 5 (1.10%) Computer Science
8 5 (1.10%) Data Centre
9 4 (0.88%) Mobile Computing
9 4 (0.88%) Social Media
10 3 (0.66%) Analytical Mindset
10 3 (0.66%) AS400
11 1 (0.22%) CMDB
11 1 (0.22%) Fat Client
11 1 (0.22%) Handset
11 1 (0.22%) Thin Client
11 1 (0.22%) Wiki
Operating Systems
1 252 (55.51%) Windows
2 109 (24.01%) Windows 7
3 68 (14.98%) Windows 10
4 41 (9.03%) Windows Server
5 30 (6.61%) Android
6 27 (5.95%) Windows 8
7 22 (4.85%) Apple iOS
8 19 (4.19%) Windows Server 2008
9 13 (2.86%) Windows XP
10 11 (2.42%) Windows Server 2012
11 10 (2.20%) Mac OS X
12 4 (0.88%) Windows Server 2003
13 3 (0.66%) Linux
13 3 (0.66%) Unix
14 2 (0.44%) Mac OS
14 2 (0.44%) Solaris
14 2 (0.44%) Windows 2000 Server
15 1 (0.22%) Windows Phone
Processes & Methodologies
1 100 (22.03%) ITIL
2 51 (11.23%) Service Management
3 25 (5.51%) Incident Management
4 24 (5.29%) ITSM
5 16 (3.52%) ITIL V3
6 12 (2.64%) Service Delivery
6 12 (2.64%) Time Management
7 9 (1.98%) Ticket Management
8 8 (1.76%) Mobile Device Management
8 8 (1.76%) Proactive Monitoring
8 8 (1.76%) Problem Management
8 8 (1.76%) Root Cause Analysis
9 6 (1.32%) Change Management
9 6 (1.32%) CRM
10 5 (1.10%) Active Listening
10 5 (1.10%) Customer Requirements
10 5 (1.10%) Data Analysis
10 5 (1.10%) Software Deployment
11 4 (0.88%) Continuous Improvement
11 4 (0.88%) Information Security
Programming Languages
1 14 (3.08%) SQL
2 2 (0.44%) JavaScript
3 1 (0.22%) C#
3 1 (0.22%) Java
3 1 (0.22%) Tcl
Qualifications
1 30 (6.61%) Security Cleared
2 24 (5.29%) SC Cleared
3 19 (4.19%) Degree
4 13 (2.86%) ITIL Certification
5 10 (2.20%) Microsoft Certification
6 8 (1.76%) CTC Cleared
7 7 (1.54%) DV Cleared
8 5 (1.10%) Computer Science Degree
8 5 (1.10%) DBS Check
8 5 (1.10%) MCP
9 4 (0.88%) A+ Certification
9 4 (0.88%) ITIL Foundation Certificate
10 2 (0.44%) BPSS Clearance
10 2 (0.44%) MCDST
10 2 (0.44%) MCITP
10 2 (0.44%) MCSE
10 2 (0.44%) Sun Certification
11 1 (0.22%) JNCIA
11 1 (0.22%) MCSA
11 1 (0.22%) MOS
Quality Assurance & Compliance
1 62 (13.66%) SLA
2 1 (0.22%) Disclosure Scotland
System Software
1 231 (50.88%) Active Directory
2 6 (1.32%) Terminal Services
2 6 (1.32%) VMware Infrastructure
3 3 (0.66%) Hyper-V
4 2 (0.44%) Virtual Servers
4 2 (0.44%) VMware Workstation
4 2 (0.44%) XenDesktop
5 1 (0.22%) BitLocker
5 1 (0.22%) Microsoft App-V
5 1 (0.22%) Microsoft Virtual Server
5 1 (0.22%) Virtual Desktop
5 1 (0.22%) Virtual Machines
5 1 (0.22%) VirtualBox
5 1 (0.22%) XenApp
Systems Management
1 15 (3.30%) SCCM
2 6 (1.32%) Systems Management Server (SMS)
3 5 (1.10%) DameWare
4 4 (0.88%) OVSD
5 2 (0.44%) Tivoli
6 1 (0.22%) MAILsweeper
6 1 (0.22%) ZENworks
Vendors
1 193 (42.51%) Microsoft
2 36 (7.93%) Citrix
3 27 (5.95%) VMware
4 22 (4.85%) HP
5 18 (3.96%) Apple
6 17 (3.74%) Cisco
6 17 (3.74%) ServiceNow
7 16 (3.52%) Google
8 15 (3.30%) LANDesk
9 9 (1.98%) Remedy
10 8 (1.76%) Oracle
11 7 (1.54%) Avaya
12 6 (1.32%) Dell
13 4 (0.88%) Symantec
13 4 (0.88%) Wyse
14 3 (0.66%) Bloomberg
14 3 (0.66%) NetApp
14 3 (0.66%) Reuters
14 3 (0.66%) SolarWinds
15 2 (0.44%) Lotus