Period
to 19 March 2019

The median contractor rate for a 1st Line Support was £125 per day in advertised job vacancies in England during the 6 months to 19 March 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support
UK > England
6 months to
19 Mar 2019
Same period 2018 Same period 2017
Rank 471 452 450
Rank change year-on-year -19 -2 -30
Contract jobs requiring a 1st Line Support 417 459 410
As % of all contract IT jobs advertised in England 0.47% 0.50% 0.48%
As % of the Job Titles category 0.50% 0.52% 0.50%
Number of daily rates quoted 203 220 174
England median daily rate £125 £120 £115
Median daily rate % change year-on-year +4.17% +4.35% -4.17%
10th Percentile £100 £100 £90
90th Percentile £188 £185 £188
UK median daily rate £125 £120 £115
% change year-on-year +4.17% +4.35% -4.17%
Number of hourly rates quoted 140 149 148
England median hourly rate £12.50 £12.25 £12.50
Median hourly rate % change year-on-year +2.04% -2.00% +4.17%
10th Percentile £9.73 £9.88 £9.50
90th Percentile £20.00 £17.60 £16.83
UK median hourly rate £12.50 £12.00 £12.50
% change year-on-year +4.17% -4.00% +4.17%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 83,774 87,901 81,689
% of contract IT jobs with a recognized job title 94.73% 94.83% 94.88%
Number of daily rates quoted 56,035 58,608 53,484
England median daily rate £475 £450 £425
Median daily rate % change year-on-year +5.56% +5.88% +0.54%
10th Percentile £275 £263 £258
90th Percentile £650 £638 £613
UK median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +2.91%
Number of hourly rates quoted 2,500 2,653 2,842
England median hourly rate £18.53 £18.70 £18.50
Median hourly rate % change year-on-year -0.91% +1.08% -
10th Percentile £11.16 £11.00 £10.65
90th Percentile £48.78 £48.56 £47.50
UK median hourly rate £18.50 £18.70 £18.00
% change year-on-year -1.07% +3.89% -5.26%

1st Line Support
Job Vacancy Trend in England

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support in England

1st Line Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support in England.

Contractor daily rate trend for 1st Line Support in England

1st Line Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 1st Line Support in England over the 6 months to 19 March 2019.

Contractor daily rate histogram for 1st Line Support in England

1st Line Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support in England.

Contractor hourly rate trend for 1st Line Support in England

1st Line Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 1st Line Support in England over the 6 months to 19 March 2019.

Contractor hourly rate histogram for 1st Line Support in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 6 months to 19 March 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -2 122 £130 +8.33% 19
London -3 103 £145 +16.00% 15
Midlands +47 74 £115 +15.00% 8
North of England -22 73 £125 - 18
West Midlands +15 42 £138 +37.50% 4
North West -7 35 £118 -11.46% 14
East Midlands +41 32 £112 -6.87% 4
Yorkshire +11 31 £139 +11.00% 4
East of England 0 25 £113 -9.09% 5
South West -42 20 £146 -7.14% 6
North East -21 7 £120 -70.00%
1st Line Support
UK

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 19 March 2019, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 1st Line Support in the job title.

1 220 (52.76%) Windows
2 190 (45.56%) Active Directory
3 145 (34.77%) Microsoft
4 117 (28.06%) Microsoft Office
5 85 (20.38%) Windows 10
6 80 (19.18%) ITIL
7 66 (15.83%) Windows 7
8 62 (14.87%) Office 365
9 48 (11.51%) Finance
9 48 (11.51%) Citrix
10 43 (10.31%) MS Exchange
11 38 (9.11%) Problem-Solving
12 33 (7.91%) Windows Server
12 33 (7.91%) SLA
13 31 (7.43%) Service Management
14 29 (6.95%) VMware
15 27 (6.47%) Cisco
15 27 (6.47%) Android
16 26 (6.24%) Microsoft Excel
17 25 (6.00%) ServiceNow
18 23 (5.52%) WAN
18 23 (5.52%) Windows XP
19 20 (4.80%) LAN
20 19 (4.56%) Skype
21 17 (4.08%) Migration
21 17 (4.08%) Remedy
21 17 (4.08%) VPN
21 17 (4.08%) Security Cleared
21 17 (4.08%) Skype for Business
21 17 (4.08%) Analytical Skills

1st Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (10.31%) MS Exchange
2 17 (4.08%) Skype for Business
3 16 (3.84%) SharePoint
4 9 (2.16%) Exchange Server 2010
5 8 (1.92%) Blackberry Enterprise Server
6 3 (0.72%) CMS
6 3 (0.72%) IBM Notes
7 2 (0.48%) Exchange Server 2003
7 2 (0.48%) SharePoint 2013
8 1 (0.24%) Exchange Server 2007
8 1 (0.24%) Exchange Server 2013
Applications
1 117 (28.06%) Microsoft Office
2 26 (6.24%) Microsoft Excel
3 8 (1.92%) Microsoft PowerPoint
4 1 (0.24%) Spreadsheet
Business Applications
1 5 (1.20%) Dynamics CRM
Cloud Services
1 62 (14.87%) Office 365
2 6 (1.44%) OneDrive
3 1 (0.24%) G Suite
3 1 (0.24%) Google Drive
Communications & Networking
1 23 (5.52%) WAN
2 20 (4.80%) LAN
3 19 (4.56%) Skype
4 17 (4.08%) VPN
5 11 (2.64%) Firewall
6 9 (2.16%) DNS
6 9 (2.16%) Remote Desktop
7 8 (1.92%) TCP/IP
7 8 (1.92%) VoIP
8 7 (1.68%) DHCP
9 6 (1.44%) Junos
10 5 (1.20%) IPsec
10 5 (1.20%) Wi-Fi
11 4 (0.96%) Extranet
11 4 (0.96%) WLAN
12 3 (0.72%) Internet
12 3 (0.72%) WebEx
12 3 (0.72%) Wireless
13 2 (0.48%) Intranet
14 1 (0.24%) SSL
Database & Business Intelligence
1 6 (1.44%) SQL Server
2 2 (0.48%) Electronic Patient Records
3 1 (0.24%) Crystal Reports
3 1 (0.24%) Data Warehouse
3 1 (0.24%) QlikView
3 1 (0.24%) SQL Server 2008
Development Applications
1 5 (1.20%) Team Foundation Server
2 4 (0.96%) JIRA
General
1 48 (11.51%) Finance
2 15 (3.60%) Banking
3 12 (2.88%) Retail
4 9 (2.16%) Telecoms
5 8 (1.92%) Law
6 6 (1.44%) Marketing
7 5 (1.20%) Legal
8 4 (0.96%) Automotive
9 3 (0.72%) Manufacturing
10 2 (0.48%) Investment Banking
10 2 (0.48%) Mandarin Language
11 1 (0.24%) Electronics
11 1 (0.24%) Local Government
11 1 (0.24%) Spanish Language
Libraries, Frameworks & Software Standards
1 2 (0.48%) LAMP
2 1 (0.24%) CSS
2 1 (0.24%) HTML
2 1 (0.24%) ODBC
2 1 (0.24%) XML
Miscellaneous
1 17 (4.08%) Analytical Skills
2 15 (3.60%) iPhone
2 15 (3.60%) NHS
3 14 (3.36%) Blackberry
4 12 (2.88%) Self-Motivation
5 10 (2.40%) Management Information System
6 8 (1.92%) iPad
7 6 (1.44%) Data Centre
7 6 (1.44%) Driving Licence
7 6 (1.44%) EPoS
7 6 (1.44%) PKI
8 4 (0.96%) Smartphone
9 3 (0.72%) Private Cloud
9 3 (0.72%) Video Conferencing
10 2 (0.48%) e-Health
10 2 (0.48%) Fat Client
10 2 (0.48%) LIMS
10 2 (0.48%) PACS
10 2 (0.48%) Thin Client
11 1 (0.24%) Handset
Operating Systems
1 220 (52.76%) Windows
2 85 (20.38%) Windows 10
3 66 (15.83%) Windows 7
4 33 (7.91%) Windows Server
5 27 (6.47%) Android
6 23 (5.52%) Windows XP
7 16 (3.84%) Windows 8
8 12 (2.88%) Windows Server 2008
8 12 (2.88%) Windows Server 2012
9 9 (2.16%) Apple iOS
9 9 (2.16%) Windows Mobile
10 8 (1.92%) Windows Server 2003
11 7 (1.68%) Linux
11 7 (1.68%) Mac OS
12 3 (0.72%) Windows Vista
13 2 (0.48%) CentOS
13 2 (0.48%) Ubuntu
14 1 (0.24%) Unix
Processes & Methodologies
1 80 (19.18%) ITIL
2 38 (9.11%) Problem-Solving
3 31 (7.43%) Service Management
4 17 (4.08%) Migration
5 14 (3.36%) Incident Management
5 14 (3.36%) ITSM
5 14 (3.36%) Service Delivery
6 12 (2.88%) ITIL V3
7 11 (2.64%) Information Security
8 10 (2.40%) Asset Management
8 10 (2.40%) Time Management
9 9 (2.16%) CRM
9 9 (2.16%) Ticket Management
10 8 (1.92%) BCP
10 8 (1.92%) Disaster Recovery
11 7 (1.68%) Break/Fix
11 7 (1.68%) Continuous Improvement
11 7 (1.68%) High Availability
11 7 (1.68%) Proactive Monitoring
12 6 (1.44%) Business Intelligence
Programming Languages
1 6 (1.44%) SQL
2 2 (0.48%) C
2 2 (0.48%) PowerShell
2 2 (0.48%) Python
Qualifications
1 17 (4.08%) Security Cleared
2 15 (3.60%) Degree
3 13 (3.12%) SC Cleared
4 12 (2.88%) ITIL Certification
5 9 (2.16%) DBS Check
6 7 (1.68%) Microsoft Certification
7 6 (1.44%) CCNA
7 6 (1.44%) Cisco Certification
7 6 (1.44%) JNCIA
8 5 (1.20%) MCP
9 2 (0.48%) A+ Certification
9 2 (0.48%) DV Cleared
9 2 (0.48%) ITIL Foundation Certificate
9 2 (0.48%) MCSE
9 2 (0.48%) MOS
9 2 (0.48%) Network+ Certification
10 1 (0.24%) Computer Science Degree
10 1 (0.24%) MCITP
10 1 (0.24%) Numerate Degree
Quality Assurance & Compliance
1 33 (7.91%) SLA
2 2 (0.48%) HL7
2 2 (0.48%) QA
3 1 (0.24%) PMO
System Software
1 190 (45.56%) Active Directory
2 10 (2.40%) Hyper-V
2 10 (2.40%) VMware Infrastructure
3 6 (1.44%) XenApp
4 5 (1.20%) XenDesktop
5 2 (0.48%) Firmware
5 2 (0.48%) Terminal Services
5 2 (0.48%) Virtual Machines
5 2 (0.48%) vSphere
6 1 (0.24%) Virtual Desktop
6 1 (0.24%) VMware Server
6 1 (0.24%) VMware Workstation
Systems Management
1 14 (3.36%) SCCM
2 7 (1.68%) AirWatch
3 2 (0.48%) Backup Exec
3 2 (0.48%) ZENworks
4 1 (0.24%) NetBackup
4 1 (0.24%) NetVault Backup
4 1 (0.24%) WSUS
Vendors
1 145 (34.77%) Microsoft
2 48 (11.51%) Citrix
3 29 (6.95%) VMware
4 27 (6.47%) Cisco
5 25 (6.00%) ServiceNow
6 17 (4.08%) Remedy
7 9 (2.16%) Apple
8 6 (1.44%) Ivanti
8 6 (1.44%) Juniper
9 4 (0.96%) HP
10 3 (0.72%) Avaya
10 3 (0.72%) Google
10 3 (0.72%) Lotus
10 3 (0.72%) Verint
11 2 (0.48%) Alibaba
11 2 (0.48%) Huawei
11 2 (0.48%) iManage
11 2 (0.48%) McAfee
11 2 (0.48%) Mitel
11 2 (0.48%) Splunk