Period
to 11 December 2018

The median contractor rate for a 1st Line Support was £120 per day in advertised job vacancies in England during the 6 months to 11 December 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support
UK > England
6 months to
11 Dec 2018
Same period 2017 Same period 2016
Rank 477 466 455
Rank change year-on-year -11 -11 -59
Contract jobs requiring a 1st Line Support 440 451 476
As % of all contract IT jobs advertised in England 0.46% 0.47% 0.50%
As % of the Job Titles category 0.48% 0.50% 0.53%
Number of daily rates quoted 229 243 176
England median daily rate £120 £120 £115
Median daily rate % change year-on-year - +4.35% -4.17%
10th Percentile £96 £95 £91
90th Percentile £173 £176 £196
UK median daily rate £120 £120 £115
% change year-on-year - +4.35% -4.17%
Number of hourly rates quoted 142 139 194
England median hourly rate £12.88 £12.17 £12.00
Median hourly rate % change year-on-year +5.84% +1.38% -
10th Percentile £9.75 £9.23 £9.06
90th Percentile £18.76 £17.00 £16.19
UK median hourly rate £12.88 £12.00 £12.00
% change year-on-year +7.29% - -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
England
Contract vacancies in England with a recognized job title 91,359 90,187 90,477
% of contract IT jobs with a recognized job title 94.75% 94.89% 94.77%
Number of daily rates quoted 61,235 60,341 59,569
England median daily rate £459 £450 £425
Median daily rate % change year-on-year +1.89% +5.88% +3.03%
10th Percentile £275 £263 £255
90th Percentile £638 £638 £600
UK median daily rate £450 £450 £425
% change year-on-year - +5.88% +4.94%
Number of hourly rates quoted 2,773 2,621 2,997
England median hourly rate £18.12 £18.70 £18.38
Median hourly rate % change year-on-year -3.13% +1.77% +2.08%
10th Percentile £11.00 £10.79 £10.50
90th Percentile £48.75 £47.83 £47.00
UK median hourly rate £18.00 £18.70 £18.00
% change year-on-year -3.74% +3.89% -

1st Line Support
Job Vacancy Trend in England

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support in England

1st Line Support
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support in England.

Contractor daily rate trend for 1st Line Support in England

1st Line Support
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing 1st Line Support in England over the 6 months to 11 December 2018.

Contractor daily rate histogram for 1st Line Support in England

1st Line Support
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support in England.

Contractor hourly rate trend for 1st Line Support in England

1st Line Support
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing 1st Line Support in England over the 6 months to 11 December 2018.

Contractor hourly rate histogram for 1st Line Support in England

1st Line Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the England region over the 6 months to 11 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +22 126 £125 - 22
South East -39 111 £125 +4.17% 18
North of England +3 87 £113 -0.43% 13
Midlands +16 63 £113 -2.17% 10
North West -12 50 £111 -3.48% 7
West Midlands -13 34 £118 +2.17% 5
East of England -15 30 £110 -4.35% 9
East Midlands +24 29 £100 -16.84% 5
Yorkshire -8 25 £114 +5.60% 6
South West -40 22 £133 +3.92% 4
North East +2 12 £130 -
1st Line Support
UK

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 11 December 2018, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 1st Line Support in the job title.

1 252 (57.27%) Windows
2 231 (52.50%) Active Directory
3 163 (37.05%) Microsoft
4 117 (26.59%) Microsoft Office
5 104 (23.64%) Windows 10
6 89 (20.23%) ITIL
7 88 (20.00%) Windows 7
8 78 (17.73%) Office 365
9 56 (12.73%) Citrix
10 50 (11.36%) SLA
11 46 (10.45%) MS Exchange
12 44 (10.00%) ServiceNow
13 40 (9.09%) Finance
14 38 (8.64%) Service Management
14 38 (8.64%) Remedy
15 36 (8.18%) Windows Server
16 34 (7.73%) Problem-Solving
17 33 (7.50%) SCCM
18 29 (6.59%) Android
19 24 (5.45%) VMware
19 24 (5.45%) Windows XP
20 23 (5.23%) Microsoft Excel
21 22 (5.00%) LAN
21 22 (5.00%) Cisco
21 22 (5.00%) Service Delivery
22 20 (4.55%) Incident Management
23 19 (4.32%) Retail
23 19 (4.32%) ITSM
23 19 (4.32%) Migration
23 19 (4.32%) Apple

1st Line Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 46 (10.45%) MS Exchange
2 15 (3.41%) Skype for Business
3 14 (3.18%) SharePoint
4 13 (2.95%) Exchange Server 2010
5 10 (2.27%) Blackberry Enterprise Server
6 6 (1.36%) IBM Notes
7 3 (0.68%) Exchange Server 2013
8 2 (0.45%) Exchange Server 2003
8 2 (0.45%) Exchange Server 2007
9 1 (0.23%) SharePoint 2013
9 1 (0.23%) WebSphere
Applications
1 117 (26.59%) Microsoft Office
2 23 (5.23%) Microsoft Excel
3 7 (1.59%) Microsoft PowerPoint
4 1 (0.23%) Spreadsheet
Business Applications
1 3 (0.68%) Remedy ITSM
2 1 (0.23%) Dynamics CRM
2 1 (0.23%) Dynamics NAV
Cloud Services
1 78 (17.73%) Office 365
2 6 (1.36%) OneDrive
3 4 (0.91%) G Suite
4 2 (0.45%) Amazon AWS
4 2 (0.45%) Microsoft Azure
5 1 (0.23%) Google Drive
5 1 (0.23%) iTunes
Communications & Networking
1 22 (5.00%) LAN
2 16 (3.64%) Skype
2 16 (3.64%) VPN
3 14 (3.18%) TCP/IP
3 14 (3.18%) WAN
4 13 (2.95%) DNS
5 12 (2.73%) VoIP
6 10 (2.27%) DHCP
6 10 (2.27%) WLAN
7 8 (1.82%) Firewall
8 7 (1.59%) Internet
8 7 (1.59%) Remote Desktop
8 7 (1.59%) WebEx
9 4 (0.91%) Extranet
9 4 (0.91%) SMS
9 4 (0.91%) Wi-Fi
9 4 (0.91%) Wireless
10 2 (0.45%) PBX
10 2 (0.45%) SAN
10 2 (0.45%) SSL
Database & Business Intelligence
1 2 (0.45%) Electronic Patient Records
1 2 (0.45%) SQL Server
2 1 (0.23%) Data Warehouse
2 1 (0.23%) SQL Server 2008
2 1 (0.23%) SQL Server Integration Services
2 1 (0.23%) SQL Server Reporting Services
Development Applications
1 1 (0.23%) JIRA
1 1 (0.23%) Subversion
1 1 (0.23%) Visual Studio
General
1 40 (9.09%) Finance
2 19 (4.32%) Retail
3 15 (3.41%) Telecoms
4 7 (1.59%) Law
5 6 (1.36%) Banking
5 6 (1.36%) Mandarin Language
6 5 (1.14%) Marketing
7 3 (0.68%) Automotive
7 3 (0.68%) French Language
7 3 (0.68%) Legal
8 2 (0.45%) Advertising
9 1 (0.23%) Electronics
9 1 (0.23%) Games
9 1 (0.23%) Manufacturing
9 1 (0.23%) Military
9 1 (0.23%) Pharmaceutical
9 1 (0.23%) Portuguese Language
9 1 (0.23%) Publishing
9 1 (0.23%) Spanish Language
9 1 (0.23%) Swedish Language
Libraries, Frameworks & Software Standards
1 4 (0.91%) Web Services
2 3 (0.68%) CSS
2 3 (0.68%) HTML
3 2 (0.45%) Middleware
3 2 (0.45%) XML
4 1 (0.23%) .NET
4 1 (0.23%) ASP.NET
4 1 (0.23%) ASP.NET MVC
4 1 (0.23%) COM
4 1 (0.23%) HTML5
4 1 (0.23%) jQuery
4 1 (0.23%) RESTful
4 1 (0.23%) SOAP
4 1 (0.23%) WCF
4 1 (0.23%) WinForms
4 1 (0.23%) XSD
Miscellaneous
1 18 (4.09%) Blackberry
2 16 (3.64%) iPhone
3 15 (3.41%) Self-Motivation
4 14 (3.18%) Analytical Skills
5 12 (2.73%) Management Information System
6 10 (2.27%) EPoS
6 10 (2.27%) NHS
6 10 (2.27%) Smartphone
7 9 (2.05%) Data Centre
8 8 (1.82%) iPad
8 8 (1.82%) Private Cloud
9 4 (0.91%) Driving Licence
10 2 (0.45%) CMDB
10 2 (0.45%) e-Health
10 2 (0.45%) Fat Client
10 2 (0.45%) LIMS
10 2 (0.45%) PACS
10 2 (0.45%) Thin Client
10 2 (0.45%) Video Conferencing
11 1 (0.23%) Mainframe
Operating Systems
1 252 (57.27%) Windows
2 104 (23.64%) Windows 10
3 88 (20.00%) Windows 7
4 36 (8.18%) Windows Server
5 29 (6.59%) Android
6 24 (5.45%) Windows XP
7 17 (3.86%) Apple iOS
7 17 (3.86%) Windows 8
8 15 (3.41%) Windows Server 2008
8 15 (3.41%) Windows Server 2012
9 12 (2.73%) Mac OS
10 10 (2.27%) Windows Mobile
11 8 (1.82%) Linux
12 7 (1.59%) Windows Server 2003
13 6 (1.36%) Unix
14 3 (0.68%) Mac OS X
15 2 (0.45%) MVS
16 1 (0.23%) AIX
16 1 (0.23%) Solaris
16 1 (0.23%) Windows Vista
Processes & Methodologies
1 89 (20.23%) ITIL
2 38 (8.64%) Service Management
3 34 (7.73%) Problem-Solving
4 22 (5.00%) Service Delivery
5 20 (4.55%) Incident Management
6 19 (4.32%) ITSM
6 19 (4.32%) Migration
7 15 (3.41%) ITIL V3
8 13 (2.95%) Asset Management
9 12 (2.73%) Information Security
9 12 (2.73%) Root Cause Analysis
10 10 (2.27%) Time Management
11 9 (2.05%) BCP
11 9 (2.05%) Disaster Recovery
11 9 (2.05%) Ticket Management
12 6 (1.36%) Business Intelligence
12 6 (1.36%) Continuous Improvement
12 6 (1.36%) Stakeholder Management
13 5 (1.14%) Coaching
13 5 (1.14%) Decision-Making
Programming Languages
1 6 (1.36%) SQL
2 1 (0.23%) C
2 1 (0.23%) C#
2 1 (0.23%) Java
2 1 (0.23%) JavaScript
2 1 (0.23%) Perl
2 1 (0.23%) PowerShell
2 1 (0.23%) Python
Qualifications
1 16 (3.64%) ITIL Certification
1 16 (3.64%) Security Cleared
2 14 (3.18%) SC Cleared
3 13 (2.95%) Degree
4 12 (2.73%) Microsoft Certification
5 11 (2.50%) DBS Check
6 7 (1.59%) MCP
7 3 (0.68%) A+ Certification
7 3 (0.68%) ITIL Foundation Certificate
7 3 (0.68%) MCSE
8 2 (0.45%) DV Cleared
8 2 (0.45%) MCSA
9 1 (0.23%) MBCS
9 1 (0.23%) MCITP
Quality Assurance & Compliance
1 50 (11.36%) SLA
2 2 (0.45%) HL7
3 1 (0.23%) Data Quality
3 1 (0.23%) PMO
3 1 (0.23%) QA
System Software
1 231 (52.50%) Active Directory
2 10 (2.27%) Hyper-V
3 9 (2.05%) VMware Infrastructure
4 7 (1.59%) Virtual Desktop
5 5 (1.14%) XenApp
6 3 (0.68%) XenDesktop
7 2 (0.45%) Terminal Services
7 2 (0.45%) VMware Workstation
7 2 (0.45%) vSphere
8 1 (0.23%) VMware Server
8 1 (0.23%) XenServer
Systems Management
1 33 (7.50%) SCCM
2 14 (3.18%) AirWatch
3 3 (0.68%) Systems Management Server (SMS)
4 2 (0.45%) Backup Exec
4 2 (0.45%) Microsoft Intune
5 1 (0.23%) NetVault Backup
5 1 (0.23%) SafeCom
5 1 (0.23%) WSUS
5 1 (0.23%) ZENworks
Vendors
1 163 (37.05%) Microsoft
2 56 (12.73%) Citrix
3 44 (10.00%) ServiceNow
4 38 (8.64%) Remedy
5 24 (5.45%) VMware
6 22 (5.00%) Cisco
7 19 (4.32%) Apple
8 13 (2.95%) Ivanti
9 7 (1.59%) HP
10 6 (1.36%) Alibaba
10 6 (1.36%) Huawei
10 6 (1.36%) Lotus
11 5 (1.14%) Google
12 4 (0.91%) Samsung
12 4 (0.91%) Sony
13 3 (0.68%) Avaya
13 3 (0.68%) BMC
13 3 (0.68%) Sophos
13 3 (0.68%) Verint
14 2 (0.45%) Dell